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Alan Eustace called Bill’s approach “free-form listening”—academics might call it “active listening,” a term first coined in 19576—and in practicing it Bill was following the advice of the great UCLA basketball coach John Wooden, who felt that poor listening was a trait shared by many leaders: “We’d all be a lot wiser if we listened more,” Wooden said, “not just hearing the words, but listening and not thinking about what we’re going to say.”7 Bill’s listening was usually accompanied by a lot of questions, a Socratic approach.
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Eric Schmidt (Trillion Dollar Coach: The Leadership Playbook of Silicon Valley's Bill Campbell)