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By following these steps—that is, by immersing yourself in the illness, reaching an accurate diagnosis, picking the right treatment and provider, and coordinating all aspects of care—you will vastly improve your outcome in any situation. And while I explain the ICM steps in order, you’ll find that immersion and coordination are so important that they are practiced at every turning point, not just at the beginning and end of your journey.
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Leslie Michelson (The Patient's Playbook: How to Save Your Life and the Lives of Those You Love)