Delighted Customer Quotes

The fairies, as their custom, clapped their hands with delight over their cleverness, and they were so madly in love with the little house that they could not bear to think they had finished it.

Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in satisfying their needs as well as delighting them.

When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.

I have of late—but wherefore I know not—lost all my mirth, forgone all custom of exercises; and indeed it goes so heavily with my disposition that this goodly frame, the earth, seems to me a sterile promontory, this most excellent canopy, the air, look you, this brave o'erhanging firmament, this majestical roof fretted with golden fire, why, it appears no other thing to me than a foul and pestilent congregation of vapors. What a piece of work is a man! How noble in reason, how infinite in faculties, in form and moving how express and admirable, in action how like an angel, in apprehension how like a god! The beauty of the world, the paragon of animals! And yet, to me, what is this quintessence of dust? Man delights not me—no, nor woman neither, though by your smiling you seem to say so.

Does your manager know that you talk to your customers like this? (Blaine) If you’d like to talk to my mother, who owns this bar, my overindulgent brother, who manages it, or my father, who delights in kicking everyone’s ass around, about your treatment by me, just let me know and I’ll be more than happy to go get one of them for you. I know they’d just love to waste their time dealing with you. They’re real understanding that way. (Aimee)

The imagination serves us only when the mind is absolutely free of any prejudice. A single prejudice suffices to cool off the imagination. This whimsical part of the mind is so unbridled as to be uncontrollable. Its greatest triumphs, its most eminent delights consist in smashing all the restraints that oppose it. Imagination is the enemy of all norms, the idolater of all disorder and of all that bears the color of crime.

They – psychopath and part psychopath – do well in the more unscrupulous types of sales work, because they take such delight in ‘putting it over on them’, getting away with it – and have so little conscience about defrauding their customers.” Our society is fast becoming more materialistic, and success at any cost is the credo of many businessmen. The typical psychopath thrives in this kind of environment and is seen as a business “hero”.

Seafood Newburg is a dish with a history. Well, of course MOST dishes have some kind of “history,” but this particular dish is sort of a history celebrity. It all began around 1876 when an “epicurean” named Ben Wenberg (or Wenburg) demonstrated the dish at Delmonico’s restaurant in New York City. After some “tweaking” by the Delmonico chef, Charles Ranhofer, the dish was added to the menu under the name “Lobster Wenburg.” It proved to be very popular. But sometime later, Wenburg got involved in a dispute with the Delmonico’s management and the dish was subsequently removed from the menu. But customers still requested it. So, the name was changed to “Lobster Newburg” and reappeared to the delight of restaurant customers. So, that’s the story. Probably. One can never be sure about these origin myths.

Products that delight customers do the unexpected. They solve a problem customers didn’t know they had, or they evoke a positive emotion.

I will tell you why; so shall my anticipation Prevent your discovery, and your secrecy to the king And queen moult no feather. I have of late--but Wherefore I know not--lost all my mirth, forgone all Custom of exercises; and indeed it goes so heavily With my disposition that this goodly frame, the Earth, seems to me a sterile promontory, this most Excellent canopy, the air, look you, this brave O'erhanging firmament, this majestical roof fretted With golden fire, why, it appears no other thing to Me than a foul and pestilent congregation of vapours. What a piece of work is a man! how noble in reason! How infinite in faculty! in form and moving how Express and admirable! in action how like an angel! In apprehension how like a god! the beauty of the World! the paragon of animals! And yet, to me, What is this quintessence of dust? man delights not Me: no, nor woman neither, though by your smiling You seem to say so.

When the reward is the activity itself—deepening learning, delighting customers, doing one’s best—there are no shortcuts. The only route to the destination is the high road. In some sense, it’s impossible to act unethically because the person who’s disadvantaged isn’t a competitor but yourself.

The NPI process was deflating for morale. But figuring out how to “boost morale” is not Amazonian. Other companies have morale-boosting projects and groups with names like “Fun Club” and “Culture Committee.” They view morale as a problem to be solved by company-sponsored entertainment and social interaction. Amazon’s approach to morale was to attract world-class talent and create an environment in which they had maximum latitude to invent and build things to delight customers

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated.

The portraits, of more historical than artistic interest, had gone; and tapestry, full of the blue and bronze of peacocks, fell over the doors, and shut out all history and activity untouched with beauty and peace; and now when I looked at my Crevelli and pondered on the rose in the hand of the Virgin, wherein the form was so delicate and precise that it seemed more like a thought than a flower, or at the grey dawn and rapturous faces of my Francesca, I knew all a Christian's ecstasy without his slavery to rule and custom; when I pondered over the antique bronze gods and goddesses, which I had mortgaged my house to buy, I had all a pagan's delight in various beauty and without his terror at sleepless destiny and his labour with many sacrifices; and I had only to go to my bookshelf, where every book was bound in leather, stamped with intricate ornament, and of a carefully chosen colour: Shakespeare in the orange of the glory of the world, Dante in the dull red of his anger, Milton in the blue grey of his formal calm; and I could experience what I would of human passions without their bitterness and without satiety. I had gathered about me all gods because I believed in none, and experienced every pleasure because I gave myself to none, but held myself apart, individual, indissoluble, a mirror of polished steel: I looked in the triumph of this imagination at the birds of Hera, glowing in the firelight as though they were wrought of jewels; and to my mind, for which symbolism was a necessity, they seemed the doorkeepers of my world, shutting out all that was not of as affluent a beauty as their own; and for a moment I thought as I had thought in so many other moments, that it was possible to rob life of every bitterness except the bitterness of death; and then a thought which had followed this thought, time after time, filled me with a passionate sorrow.

MAKE IT SO EASY TO DO BUSINESS WITH YOU THAT IT’S NOT WORTH YOUR CUSTOMER’S TIME TO DO BUSINESS WITH ANYONE ELSE!

Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.

the measure of your success is the level of service you provide and the total satisfaction of your customers.

THOSE WHO BRING SUNSHINE INTO THE LIVES OF OTHERS, CANNOT KEEP IT FROM THEMSELVES.

The only innovation in delighting customers is to understand his need and meet it

What we want you to do is to change the mode of your website from a one-way sales message to a collaborative, living, breathing hub

The first method is to think across the traditional boundaries of your marketplace to alternatives, not just competitors.

Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways.

By delighting your customers, you'll cultivate loyalty, encourage repeat business, and turn your company into a profit magnet that attracts new customers through positive word-of-mouth.

I've been living like this for a long time - about twenty years. I'm forty now. I used to be in the civil service; I no longer am. I was a wicked official. I was rude, and took pleasure in it. After all, I didn't accept bribes, so I had to reward myself at least with that. (A bad witticism, but I won't cross it out. I wrote it thinking it would come out very witty; but now, seeing for myself that I simply had a vile wish to swagger - I purposely won't cross it out!) When petitioners would come for information to the desk where I sat - I'd gnash my teeth at them, and felt an inexhaustible delight when I managed to upset someone. I almost always managed. They were timid people for the most part: petitioners, you know. But among the fops there was one officer I especially could not stand. He simply refused to submit and kept rattling his sabre disgustingly. I was at war with him over that sabre for a year and a half. In the end, I prevailed. He stopped rattling. However, that was still in my youth. But do you know, gentlemen, what was the main point about my wickedness? The whole thing precisely was, the greatest nastiness precisely lay in my being shamefully conscious every moment, even in moments of the greatest bile, that I was not only not a wicked but was not even an embittered man, that I was simply frightening sparrows in vain, and pleasing myself with it. I’m foaming at the mouth, but bring me some little doll, give me some tea with a bit of suger, and maybe I’ll calm down. I’ll even wax tenderhearted, though afterwards I’ll certainly gnash my teeth at myself and suffer from insomnia for a few months out of shame. Such is my custom. And I lied about myself just now when I said I was a wicked official. I lied out of wickedness. I was simply playing around both with the petitioners and with the officer, but as a matter of fact I was never able to become wicked.

And in that time the custom of our praying was brought to mind: how we use for lack of understanding and knowing of Love, to take many means [whereby to beseech Him]. Then saw I truly that it is more worship to God, and more very delight, that we faithfully pray to Himself of His Goodness and cleave thereunto by His Grace, with true understanding, and steadfast by love, than if we took all the means that heart can think. For if we took all these means, it is too little, and not full worship to God: but in His Goodness is all the whole, and there faileth right nought.

UMPTEEN people jolted themselves toward the still-lifeless body stocking of a peanut butter heiress. A kind of religious fervor displayed itself on the hard-breathing senior citizens of Cape Codpiece. Twice annually, they have gathered for the last two hundred years in a display which has to be seen to be conceived. Gnashing their gums in a fit of detergent, they call upon “Almighty Greg” to “send them a Kennedy.” This localized custom comes as rather a shock to many people; still, you can’t please everyone. Each year the used underwear of a prominent citizen is worshiped. This year it is Sylvia de Bortcha’s body stocking that has risen to the occasion. “I have been chosen because of my breeding habits,” she said to a delighted group of well-diggers. “I have worn these off and on for the past year and a half,” she proclaimed, her voice reaching an octave or more. The crowd went wild. “If this

It has often given my pleasure to observe, that independent America was not composed of detached and distant territories, but that one connected fertile, wide-spreading country was the portion of our western sons of liberty. Providence has in a particular manner blessed it with a variety of soils and productions, and watered it with innumerable streams, for the delight and accommodation of its inhabitants. A succession of navigable waters form a kind of chain round its borders, as if to bind them together; while the most noble rivers in the world, running at convenient distances, present them with highways for the easy communication of friendly aids, and the mutual transportation of their various ties. With equal pleasure I have as often taken notice, that Providence has been pleased to give us this one connected country to one united people -a people descended from the same ancestors, speaking the same language, professing the same religion, attached to the same principles of government, very similar in their manners and customs, and who, by they their joint counsels, arms, and efforts, fighting side by side throughout a long and bloody war, have nobly established general liberty and independence.

The task of delighting customers is thus the job of everyone. It requires the efforts of everyone in the corporation—and beyond—to share insights and figure out ways to handle a challenge that is much more difficult than merely delivering a product or service.

Now Morn, her rosy steps in the eastern clime Advancing, sowed the earth with orient pearl, When Adam waked, so customed; for his sleep Was aerie-light, from pure digestion bred, And temperate vapors bland, which the only sound Of leaves and fuming rills, Aurora's fan, Lightly dispersed, and the shrill matin song Of birds on every bough; so much the more His wonder was to find unwakened Eve With tresses discomposed, and glowing cheek, As through unquiet rest: He, on his side Leaning half raised, with looks of cordial love Hung over her enamored, and beheld Beauty, which, whether waking or asleep, Shot forth peculiar graces; then with voice Mild, as when Zephyrus on Flora breathes, Her hand soft touching, whispered thus. Awake, My fairest, my espoused, my latest found, Heaven's last best gift, my ever new delight! Awake: The morning shines, and the fresh field Calls us; we lose the prime, to mark how spring Our tender plants, how blows the citron grove, What drops the myrrh, and what the balmy reed, How nature paints her colors, how the bee Sits on the bloom extracting liquid sweet.

A manager's most important work is helping the people doing the work. Give them a goal and let them work. Remove any impediments that get in their way. Do anything that may make them more effective or productive. Then the organization can capitalize on the fruits of their work.

We are not mentioning to the captain that Cajeiri is six,” Bren said. “She believes sixteen.” “Sixteen?” Cajeiri crowed, delighted. “Hush, rascal,” Ilisidi said. “It’s a convenient misunderstanding,” Bren said, “saving argument. And there would be argument about his presence otherwise, in a dangerous place. Human custom is against it.” “Do you hear?” Ilisidi said. “You must pretend ten more years, young scoundrel, to satisfy the ship-aiji’s expectations of your wisdom, your sense and your self-restraint.” “I think the ship-aiji will suspect me,” Cajeiri said sadly, and the Ragi-speakers could not but laugh a little.

Other March law offences included truce-breaking, attacking castles, impeding a Warden, importing wool, and a delightful local custom known as “bauchling and reproaching”. This meant publicly vilifying and upbraiding someone, usually at a day of truce; such abuse might be directed at a man who had broken his word, or had neglected to honour a bond or pay a ransom. The “bauchler” (also known as brangler, bargler, etc.) sometimes made his reproof by carrying a glove on his lance-point, or displaying a picture of his enemy, and by crying out or sounding a horn-blast, indicating that his opponent was a false man and detestable.

May 28, 1877 As I don’t believe in sending letters filled with treacle-like sentiment, I feel as if I should…send you a puppy or something. Alas. I don’t know if puppies keep when sent through the mails—and I doubt they’d pass through customs these days. It’s too bad you aren’t a pirate, as you’d once planned. That would make puppy delivery far more efficient. I’d bring up my own ship next to you and send you an entire broadside of puppies. You’d be buried in very small dogs. You’d be far too busy with puppy care to worry about anything else. This is now sounding more and more invasive, and less and less cheering—and nonetheless I have yet to meet anyone who was not delighted by a wriggling mass of puppies. If I ever did meet such a person, he would deserve misery. Do not doubt the power of the puppy-cannon. Edward P.S. If there is no puppy attached to this message, it is because it was confiscated by customs. Bah. Customs is terrible

You can absolutely run a great business without a single goal. You don’t need something fake to do something real. And if you must have a goal, how about just staying in business? Or serving your customers well? Or being a delightful place to work? Just because these goals are harder to quantify does not make them any less important.

recognize that one of the reasons Christmases past probably didn’t live up to your expectations is that you’ve tried to do too much, too perfectly. Look at that list. Choose to let only what you love best about the holidays remain. Cross out two more “musts.” Now there’s time for gazing out the window at gently falling snow, delighting in the sounds of bells and joyful music, savoring the sweet aromas of hot cider, roast turkey, and gingerbread, sipping hot chocolate and homemade eggnog, reading a holiday story each night at dusk, basking in a fire crackling on the hearth, and re-creating cherished customs that care for your soul as well as the souls of those you love.

DevOps benefits all of us in the technology value stream, whether we are Dev, Ops, QA, Infosec, Product Owners, or customers. It brings joy back to developing great products, with fewer death marches. It enables humane work conditions with fewer weekends worked and fewer missed holidays with our loved ones. It enables teams to work together to survive, learn, thrive, delight our customers, and help our organization succeed.

He will embrace a pure system, from its abstract truth, its beauty, its simplicity, and its promise of wide-extended benefit; unless custom has turned poison into food, he will hate the brutal pleasures of the chase by instinct; it will be a contemplation full of horror and disappointment to his mind, that beings capable of the gentlest and most admirable sympathies should take delight in the death-pangs and last convulsions of dying animals.

my tea purchases of Iron Goddess of Mercy, wild white peony, Dragon Well, and the Pu’er in the dried mandarin have pleased my mother-in-law over the years. Kailoo has capitalized on my patronage and that of other inhabitants of the Garden of Fragrant Delights. The reputation of Grace Tranquility Teas has grown, wealthy customers have come, and the business has expanded. Kailoo has become a well-to-do merchant, which has, among other things, allowed him to hire a maid for his wife.

I write them to improve my productivity as a programmer. Making the quality assurance department happy is just a side effect. Unit tests are highly localized. Each test class works within a single package. It tests the interfaces to other packages, but beyond that it assumes the rest just works. Functional tests are a different animal. They are written to ensure the software as a whole works. They provide quality assurance to the customer and don't care about programmer productivity. They should be developed by a different team, one who delights in finding bugs.

if consumer demand should increase for the goods or services of any private business, the private firm is delighted; it woos and welcomes the new business and expands its operations eagerly to fill the new orders. Government, in contrast, generally meets this situation by sourly urging or even ordering consumers to “buy” less, and allows shortages to develop, along with deterioration in the quality of its service. Thus, the increased consumer use of government streets in the cities is met by aggravated traffic congestion and by continuing denunciations and threats against people who drive their own cars. The New York City administration, for example, is continually threatening to outlaw the use of private cars in Manhattan, where congestion has been most troublesome. It is only government, of course, that would ever think of bludgeoning consumers in this way; it is only government that has the audacity to “solve” traffic congestion by forcing private cars (or trucks or taxis or whatever) off the road. According to this principle, of course, the “ideal” solution to traffic congestion is simply to outlaw all vehicles! But this sort of attitude toward the consumer is not confined to traffic on the streets. New York City, for example, has suffered periodically from a water “shortage.” Here is a situation where, for many years, the city government has had a compulsory monopoly of the supply of water to its citizens. Failing to supply enough water, and failing to price that water in such a way as to clear the market, to equate supply and demand (which private enterprise does automatically), New York’s response to water shortages has always been to blame not itself, but the consumer, whose sin has been to use “too much” water. The city administration could only react by outlawing the sprinkling of lawns, restricting use of water, and demanding that people drink less water. In this way, government transfers its own failings to the scapegoat user, who is threatened and bludgeoned instead of being served well and efficiently. There has been similar response by government to the ever-accelerating crime problem in New York City. Instead of providing efficient police protection, the city’s reaction has been to force the innocent citizen to stay out of crime-prone areas. Thus, after Central Park in Manhattan became a notorious center for muggings and other crime in the night hours, New York City’s “solution” to the problem was to impose a curfew, banning use of the park in those hours. In short, if an innocent citizen wants to stay in Central Park at night, it is he who is arrested for disobeying the curfew; it is, of course, easier to arrest him than to rid the park of crime. In short, while the long-held motto of private enterprise is that “the customer is always right,” the implicit maxim of government operation is that the customer is always to be blamed.

Because,' he said, 'I sometimes have a queer feeling with regard to you, especially when you are near me, as now; it is as if I had a string somewhere under my left ribs, tightly and inextricably knotted to a similar string situation in the corresponding quarter of your little frame. And if that boisterous channel, and two hundred miles or so of land, come broad between us, I am afraid that cord of communion will be snapped; and the nI've a nervous notion I should take to bleeding inwardly. As for you, you'd forget me.' 'That I never would, sir; you know -,' impossible to proceed. [...] The vehemence of emotion, stirred by grief and love within me, was claiming mastery, and struggling for full sway and asserting a right to predominate - to overcome, to live, rise, and reign at last; yes, and to speak. 'I grieve to leave Thornfield; I love Thornfield; I love it, because I have lived in it a full and delightful life, momentarily at least. I have not been trampled on. I have not been petrified. I have not been buried with inferior minds, and excluded from every glimpse of communion with what is bright, and energetic, and high. I have talked, face to face, with what I reverence; with what I delight in, with an origin, a vigorous, and expanded mind. I have known you, Mr. Rochester; and it strikes me with terror and anguish to feel I absolutely must be torn from you forever. I see the necessity of departure; and it is like looking on the necessity of death.' 'Where do you see the necessity?' he asked, suddenly. 'Where? You, sir, have placed it before me.' 'In what shape?' 'In the shape of Miss Ingram; a noble and beautiful woman, your bride.' 'My bride! What bride? I have no bride!' 'But you will have.' 'Yes; I will! I will!' He set his teeth. 'Then I must go; you have said it yourself.' 'No; you must stay! I swear it, and the oath shall be kept.' 'I tell you I must go!' I retorted, roused to something like passion. 'Do you think I can stay to become nothing to you? Do you think I am an automation? a machine without feelings? and can bear to have my morsel of bread snatched from my lips, and my drop of living water dashed from my cup? Do you think, because I am poor, obscure, plain, and little, I am soulless and heartless? You think wrong! I have as much soul as you, and full as much heart! And if God had gifted me with some beauty, and much wealth, I should have made it hard for you to leave me, as it is now for me to leave you. I am not talking to you now through the medium of custom, conventionalities, nor even of mortal flesh; it is my spirit that addresses your spirits; just as if both had passed through the grace, and we stood at God's feel, equal - as we are!' 'As we are!' repeated Mr. Rochester - 'so,' he added, including me in his arms, gathering me to his breast, pressing his lips on my lips; 'so, Jane!' 'Yes, so, sir,' I rejoined; 'and yet not so; for you are a married man, or as good as a married man, and we'd to one inferior to you - to one with whom you have no sympathy - whom I do not believe you truly love; for I have seen and heard you sneer at her. I would scorn such a union; therefore I am better than you - let me go!' 'Where, Jane? to Ireland?' 'Yes - to Ireland. I have spoke my mind, and can go anywhere now.' 'Jane, be still; don't struggle so, like a wild, frantic bird that is tending its own plumage in its desperation.' 'I am no bird; and no net ensnares me; I am a free human being, with an independent will; which I now exert to leave you.' Another effort set me at liberty, and I stood erect before him. 'And your will shall decide your destiny,' he said; 'I offer you my hand, my heart, and a share of all my possessions.' 'You play a farce, which I merely taught at.' 'I ask you to pass through life at my side - to be my second self, and best earthly companion.' [...] 'Do you doubt me, Jane?' 'Entirely.' 'You have no faith in me?' 'Not a whit.

Ningauble replied, “The Devourers want only to amass cash and to raise little ones like themselves to amass more cash and they want to compete with each other at cash-amassing. (Is that coincidentally a city, do you think, Fafhrd? Cashamash?) And the Devourers want to brood about their great service to the many universes—it is their claim that servile customers make the most obedient subjects for the gods—and to complain about how the work of amassing cash tortures their minds and upsets their digestions. Beyond this, each of the Devourers also secretly collects and hides away forever, to delight no eyes but his own, all the finest objects and thoughts created by true men and women (and true wizards and true demons) and bought by the Devourers at bankruptcy prices and paid for with trash or—this is their ultimate preference—with nothing at all.

Shouldn't we get up?" With unexpected strength,he grabbed her waist and rolled her over at the same time, poisitioning her so that she was astride him. "I don't think so." Bronwyn licked her lips. "It is Saint Stephen's Day. The people will be waiting." "For their pots full of money." "So you know the custom," she purred, letting her fingers play with the hairs on his chest. "Of course," he groaned. "I ordered the clay pots as soon as we got back after we went hunting.I'll pass them out tonight." "Did you know that you,too,get a present?" Bronwyn asked as she leaned down to kiss his naval, smiling with delight as his stomach contracted. Ranulf grinned back. "Really?And just what is in my clay pot?" "Your present doesn't come in a pot," she purred, smiling as her hand slowly moved lower,making a trail for her mouth and tongue to follow. "And even more lucky,you don't have to wait until tonight either.

Visitors say, 'Real shrunken heads! Wow! How were they made? By slitting the skin, taking out the skull and brains and steaming them with hot sand? Gross!' But what no one asks is: how did they get here? What are they doing hanging up in a university museum in the south of England? Once you start to answer that question, you realize that shrunken heads like these are a product as much of European curiosity, European taste and European purchasing power as they are of an archaic tribal custom. It is time to turn the spotlight round and point it back at people like you and me, and at our ancestors, who were responsible for bringing hundreds of these heads into museums and people's homes and who delighted in them as much as -- if not more than -- the people who created them in the first place. After all, it is not the Shuar who are pressing their noses to the glass of an exhibition case in an Oxford University museum.

Angus had little taste for the moral disaster that the public realm had become, and had come to the realisation that there was no essential merit in knowing what was going on in this fraught and distasteful arena. If he did not follow the parliamentary debates in the Scottish Parliament, did it make the slightest difference to anything? It did not, he decided. If he declined to read what the President of France had been up to, would this be noticed in Paris? Or anywhere else? He thought not. And so, in search of inner peace, he had instituted a new custom: on one day each week he would neither read a newspaper nor listen to the news on the radio, nor watch it on television. Isolated from the world of events, he would give his attention to the world itself; he would inhabit his moment and his place, rather than the fevered world reflected in the news. And with that detachment he was delighted to discover a sense of peace and resolution that in the normal course of events eluded him, and eluded, too, he suspected, many of those who were enmeshed in the world of current events. He

Once, on the road, Prim met a meditating sage who had spent most of his life on top of a flat rock. They had black bread and shared some ajash, as was custom. The sage was thankful, as the road was not very frequently traveled in those days and he was very near the point of starvation. During his conversation, he was delighted to learn of Prim’s extensive mastery of Empty Palms and the fifty five earthly purities. Delighted, and as payment for his meal, he taught Prim the meaning of watchfulness. This was the old breathing and cold-atum technique often used by warrior monks in those days. It ran through the following methodology: Build a tower, and make it impregnable. Make every stone so tightly sealed that no insect can squeeze through, no grain of sand can make it inside. Your tower must have no windows or doors. It must not accept passage by friend or foe. No weapon, no act of violence, and not one mote of love may penetrate its stony interior. “Why build the tower this way?” said Prim? “It will make you invincible,” said the sage, “This is the way of Ya-at slave monks. Their skin is like iron, and so are their hearts. They are inured to death and fear. Grief shall never find them, and neither shall weakness.” Prim thought a moment, and came upon a realization, for she was wise, obedient, and an excellent daughter. “If a man built a tower this way, he would quickly starve, no matter how strong he became.” The sage was even more delighted. “Yes,” he said, “There is a better way, and I will teach it to you: Once you have built your tower, you must deconstruct it, brick by brick, stone by stone. You must do it meticulously and carefully, so that while you leave no physical trace of it remaining, your tower is still built in your mind and your heart, ready to spring anew at a moment’s notice. You can enjoy the fresh air, and eat fine meals, and enjoy a good drink with your friends, but all the while your tower remains standing. You are both prisoner and warden. This is the hardest way, but the strongest.” Prim saw the wisdom in this, and quickly made to return to the road, but the sage stopped her before she left. “As you to your earlier remark,” the sage said, “The man who builds his tower but cannot take it apart again – that man is at the pinnacle of his strength. But that man will surely perish.” – Prim Masters the Road

In my thirty years as a judge I have only ever pronounced in favour of the death penalty." "And don't you think," I asked him, "that you might have some reason to reproach yourself for the deaths of these people – as you would with a murder?" "Goodness!" he said. "Must we dwell on this?" "But," I told him, "this is nonetheless what polite society would call an absolute horror." "Oh," he replied, "one must learn to accept the horror of anything that makes one hard, and for one very simple reason – which is that this thing, however appalling you would like to think it might be, is no longer horrifying for you the moment it makes you come; it only remains so therefore in other people's eyes, but who can tell me that the opinions of others – which are almost always wrong on every score – are not equally so on this one? Nothing," he continued, "is fundamentally good or fundamentally bad – everything is simply relative to our customs, opinions and prejudices. Once this point is established, it is entirely possible that something perfectly indifferent in its own right might nevertheless seem contemptible in your eyes and yet most delightful in mine; and the moment I develop a liking for it – as difficult as it may be to determine its true worth – the moment it amuses me, would I not be mad to deprive myself of it just because you disapprove?

Beatriz breathed in the sweet aromas that lately appealed to her. Those at the forefront were of various honeys in the wooden honey pots anchoring the tablecloth: lavender, orange blossom, and eucalyptus. But the room was a cornucopia of visual and olfactory treats. Marcona almonds were roasting in Reuben's old wood oven, and from the kitchen downstairs wafted scents of all the spices they would be offering their customers fresh over the counter in cloth bags: cinnamon stalks, cloves, anise, ground ginger, juniper berries, finely grated nutmeg. Nora and Beatriz packaged all the spices themselves. They would also offer ribbon-tied bags of Phillip's tea creations served in the café: loose leaves of lemon verbena, dried pennyroyal, black tea with vanilla. All around the room, on the floor, shelves, and counters, were baskets and baskets and baskets of irresistible delights: jars of marmalades and honeys and pure, dark, sugarless chocolate pieces ready to melt with milk at home for the richest hot chocolate. Customers could even buy jars of chocolate shavings, to sprinkle over warmed pears and whipped cream, or over the whipped cream on their hot chocolates. They sold truffles white and dark, with or without rum, biscuits with every variation of nuts and spices, bars small or large of their own chocolate, and dried fruits dipped in chocolate.

In a village quaint and bright, Lived a chef with great delight. Every morn, with break of day, He’d cook his meals, then he’d say “Did you eat?” His voice so clear, Echoed far and echoed near. Neighbors smiled, children played, In his care, their hearts were laid. One fine day, a stranger came, Hungry, tired, seeking fame. “Teach me, chef, your art so fine, I long to make my dishes shine.” With a nod and knowing glance, The chef began the culinary dance. “First, you learn to truly care, For food is love, you must declare.” Days turned weeks, the lessons flew, The stranger learned and friendships grew. But fame and glory filled his mind, Leaving care and love behind. He opened a place, grand and vast, But love for food, a thing of the past. “Did you eat?” He’d never ask, Focused solely on his task. DID YOU EAT? Customers came, then soon they went, For something vital had been spent. Food was fine, but heart was cold, A lesson learned, a tale retold. Back he went, with heavy heart, To the chef who’d played his part. “Teach me now, what I have missed, For love and care, I have dismissed.” The chef then smiled, wise and kind, “To care for others, open your mind. The food you make, with love instill, And hearts you’ll nourish, a void you’ll fill.” “Did you eat?” He asked anew, And in that question, wisdom true. For food with love is more than treat, It’s a bond, a joy, a life complete. So here’s the tale, both light and deep, A lesson strong for all to keep. In every meal, in every greet, Ask with love, “Did you eat?

Did You Eat?" In a village quaint and bright, Lived a chef with great delight. Every morn, with break of day, He’d cook his meals, then he’d say “Did you eat?” His voice so clear, Echoed far and echoed near. Neighbors smiled, children played, In his care, their hearts were laid. One fine day, a stranger came, Hungry, tired, seeking fame. “Teach me, chef, your art so fine, I long to make my dishes shine.” With a nod and knowing glance, The chef began the culinary dance. “First, you learn to truly care, For food is love, you must declare.” Days turned weeks, the lessons flew, The stranger learned and friendships grew. But fame and glory filled his mind, Leaving care and love behind. He opened a place, grand and vast, But love for food, a thing of the past. “Did you eat?” He’d never ask, Focused solely on his task. Customers came, then soon they went, For something vital had been spent. Food was fine, but heart was cold, A lesson learned, a tale retold. Back he went, with heavy heart, To the chef who’d played his part. “Teach me now, what I have missed, For love and care, I have dismissed.” The chef then smiled, wise and kind, “To care for others, open your mind. The food you make, with love instill, And hearts you’ll nourish, a void you’ll fill.” “Did you eat?” He asked anew, And in that question, wisdom true. For food with love is more than treat, It’s a bond, a joy, a life complete. So here’s the tale, both light and deep, A lesson strong for all to keep. In every meal, in every greet, Ask with love, “Did you eat?

Saturday is birthday cake day. During the week, the panadería is all strong coffee and pan dulce. But on weekends, it's sprinkle cookies and pink cake. By ten or eleven this morning, we'll get the first rush of mothers picking up yellow boxes in between buying balloons and paper streamers. In the back kitchen, my father hums along with the radio as he shapes the pastry rounds of ojos de buey, the centers giving off the smell of orange and coconut. It may be so early the birds haven't even started up yet, but with enough of my mother's coffee and Mariachi Los Camperos, my father is as awake as if it were afternoon. While he fills the bakery cases, my mother does the delicate work of hollowing out the piñata cakes, and when her back is turned, I rake my fingers through the sprinkle canisters. During open hours, most of my work is filling bakery boxes and ringing up customers (when it's busy) or washing dishes and windexing the glass cases (when it's not). But on birthday cake days, we're busy enough that I get to slide sheet cakes from the oven and cover them in pink frosting and tiny round nonpareils, like they're giant circus-animal cookies. I get to press hundreds-and-thousands into the galletas de grajea, the round, rainbow-sprinkle-covered cookies that were my favorite when I was five. My mother finishes hollowing two cake halves, fills them with candy- green, yellow, and pink this time- and puts them back together. Her piñatas are half our Saturday cake orders, both birthday girls and grandfathers delighting at the moment of seeing M&M's or gummy worms spill out. She covers them with sugar-paste ruffles or coconut to look like the tiny paper flags on a piñata, or frosting and a million rainbow sprinkles.

I grieve to leave Thornfield: I love Thornfield - I love it, because I have lived in it a full and delightful life, - momentarily at least. I have not been trampled on. I have not been petrified. I have not been buried with inferior minds, and excluded from every glimpse of communion with what is bright and energetic, and high. I have talked, face to face, with what I reverence: with what I delight in, - with an original, a vigorous, an expanded mind. I have know you, Mr Rochester; and it strikes me with terror and anguish to feel I absolutely must be torn from you for ever. I see the necessity of departure; and it is like looking on the necessity of death.” “Where do you see the necessity?” He asked, suddenly. “Where? You, sir, have placed it before me.” “In what shape?” “In the shape of Miss Ingram; a noble an beautiful woman, - your bride.” “My bride! What bride? I have no bride!” “But you will have.” “Yes;- I will - I will!” He set his teeth. “Then I must go - you have said it yourself.” “No: you must stay! I swear it - and the oath shall be kept.” “I tell you I must go!” I retorted, roused to something like passion. “Do you think I can stay to become nothing to you? Do you think I am an automaton? - a machine without feelings? and can bear to have my morsel of bread snatched from my lips, and my drop of living water dashed from my cup? Do you think because I am poor, obscure, plain, and little, I am soulless and heartless? You think wrong! - I have as much soul as you, - and full as much heart! And if God had gifted me with some beauty and much wealth, I should have made it as hard for you to leave me, as it is now for me to leave you. I am not talking to you now through the medium of custom, conventionalities, nor even of mortal flesh - it is my spirit that addresses your spirit; just as if both had passed through the grave, and we stood at God’s feet, equal, - as we are!” “As we are!” Repeated Mr Rochester - “so,” he added, enclosing me in his arms, gathering me to his breast, pressing his lips on my lips: “so, Jane!

Begin by asking questions. What are the sacred-cow rules in your industry that should be rethought?

Though it’s unclear whether Jeff knew about Charlie’s idea before sending out his directive to launch a free shipping program in October, it doesn’t really matter—the story is noteworthy for a couple of reasons. First, customer-focused ideas come from all areas within Amazon. Many companies have the “business people” tell the “technical people” what to build. There’s little discussion back and forth, and the teams stay in their own lanes. Amazon is not like this at all. It’s everyone’s job to obsess over customers and think of inventive ways to delight them. A second noteworthy aspect of the story is that when Charlie returned from vacation and found out we had decided to build something akin to his idea, he joined the team charged with making Prime a reality, and played a vital role on it.

Protein Powder Milk Tea: A Nourishing Blend of Flavor and Wellness In the world of culinary innovation, the fusion of familiar favorites with health-conscious choices has led to the emergence of protein powder milk tea. This innovative concoction takes the beloved flavors of milk tea and infuses them with the nourishing benefits of protein, offering a delicious way to elevate both taste and well-being. Milk tea, renowned for its creamy texture and diverse flavor profiles, has captured the hearts of beverage enthusiasts worldwide. Now, with the introduction of protein powder, milk tea becomes more than just a delightful indulgence; it transforms into a nourishing treat that supports muscle recovery and overall health. Protein powder milk tea takes the beverage experience a step further by addressing the needs of those who seek to integrate protein into their daily routines. Protein is an essential building block for our bodies, aiding in muscle repair, immune function, and maintaining a healthy metabolism. With protein powder milk tea, individuals can enjoy the flavors they love while also benefiting from the nutritional value of protein. This innovation offers versatility that caters to different lifestyles and preferences. Whether you're a fitness enthusiast looking for a post-workout replenishment or someone who appreciates a nutritious and delicious snack, protein powder milk tea fits the bill. Its adaptability makes it a convenient choice for anyone striving to strike a balance between their taste buds and their health goals. The availability of protein powder milk tea has also expanded the options for at-home customization. Enthusiasts can experiment with flavors, sweetness levels, and protein concentrations, creating a personalized beverage that aligns with their dietary preferences. In conclusion, protein powder milk tea underscores the exciting possibilities that arise when traditional flavors meet modern nutritional needs. It showcases the potential of culinary creativity to cater to diverse tastes while supporting holistic well-being. With every sip of protein powder milk tea, individuals are embracing a delicious journey towards a healthier and more balanced lifestyle.

My best friend and other business partner, Adeena Awan, was embracing spring's floral vibes by pushing her signature lavender chai latte as well as her new seasonal creations, including a lavender honey latte (the honey sourced from Elena's uncle's local apiary), lavender calamansi-ade, and a sampaguita matcha latte (I didn't really like floral flavors, but even I had to admit the matcha drink was stunning). As for me, I was leaning into "spring means green" and had prepared pandan-pistachio shortbread and brownies with a pandan cheesecake swirl. I also came up with a red bean brownie recipe, which wasn't particularly spring-like, but hey, I was in a brownie mood. And for a quick no-bake option, I developed buko pandan mochi Rice Krispie treats, which would be sure to delight our youngest customers

Within weeks of ownership, I invested in two used industrial mixers and a brand-new stone deck oven, and branched out from bagels to my personal passion: leaven bread. We make the basics like baguettes, ciabatta, pagnotta, whole wheat, rye and sourdough. But I love to experiment. Custom orders for chocolate-cherry pumpernickel and piñon-nut queso blanco con mango whole wheat garnered so many requests they quickly became store staples along with gourmet delights like bittersweet chocolate croissants, bourbon pecan cinnamon rolls and focaccia pizzas. Friends call my creations the haute couture of bread-making.

He knew they didn’t have much time left, and that one day she’d walk out that door. Emma was never meant to be permanent, a warm breeze after the blizzard. Nothing more. Nick had prepared for that, told Skylar when she’d asked. He was ready for the return to working the rush alone and the lack of donuts to delight the customers. The business could survive without her. He just wasn’t so certain if his heart would.

Companies compete for customers by creating superior customer delight. Many companies strive to be best in class. But having better quality and higher WTP is no guarantee for success. What matters is the difference between WTP and price—in other words, customer delight.

Paying close attention to WTP throughout the customer journey allows you to see opportunities for increasing customer delight in a myriad of ways. Motivating consumers to purchase a product and facilitating its sale (by placing vending machines before the turnstiles) is a far narrower concern than the ambition to create a great customer experience. Recognizing

the ultimate arbiter of strategic success is an increase in customer delight, not WTP per se.

What do executives love best about customer delight? The fact that it is highly contagious. Just ask David Vélez, CEO of Brazil’s Nubank, the world’s largest independent digital bank. Nubank gains more than 40,000 customers each day, 80 percent of them through referrals from existing customers.

But at some high-performing technology companies, developers often play an outsized role not just in the code they’re writing but also in the product and business strategy. They treat their products more as a craft than a job and, in doing so, delight customers with digital experiences—think Apple, Google, Spotify, and Uber.

Complements help raise WTP. The currency that counts in competition is customer delight, and complements are a powerful means of increasing WTP and, as a result, creating more value for customers.

The question of whether companies like Facebook, Google, and Alibaba have become “too big” is hotly contested.24 To resolve the issue, we need to weigh the customer delight that results from network effects against the cost of limited competition.

To make smart, fast decisions, stay nimble, innovate and invent and focus on delighting customers.

practice of trading by going straight to the customers—in a quiet way at least, so that the other villagers didn’t get the same idea. It grew dark outside, and my brother and I made sure that everything was locked up tight. At dinner, Brew and I brought up the new idea, and both Mom and Dad were both delighted. The encouragement felt really good, and Mom said, “Well, I’m glad I made roast chicken and potatoes.” During our fruit course, Dad brought up the subject of the weird behavior of the mobs in the area. There

Enable your organization to delight customers in the long term

BE STRATEGIC, NOT REACTIVE. Often, companies will mistake invention for innovation. They are not the same thing. This common mistake can lead to shallow ideation, one-dimensional product or service ideas, and undifferentiated engagement with your customers. Look beyond products to consider new business models that integrate greater purpose and deliver more robust experiences that delight customers.

MAPLE RIDGE CONCRETE AND PAVING Maple Ridge Concrete & Paving has spent many years refining our concrete and paving services, and we are now delighted to offer our services to residential properties. We have helped many clients in the installation of their brand new paved surfaces such as driveways, patios, and parking lots, as well as professionally restoring varying levels of damaged areas. We have worked with a broad range of customers and strive to provide the best quality services to each and every one of them. You can rely on us to provide you with stunning, durable, and well-fashioned paved areas- as a reputable paving company serving the Greater Vancouver and Fraser Valley region. We value our clients above all else, so please don't hesitate to contact us if you have any questions or concerns, whether before, during, or after our service. Concrete Driveways A concrete driveway is one of the most cost-effective ways to restore or remodel your driveway. If installed by our concrete contractors, utilizing a range of texture, color, and artificial finish choices, a concrete patio or driveway can add beauty and elegance to your home. Asphalt Driveways Asphalt is the quickest material for paving your driveway since it dries quickly and can often be used the next day with the help of a professional paving contractor. It's also made up of recycled materials, thus, it's an eco - friendly option. Factors to Consider in a Driveway Choosing whether to use concrete or choosing an asphalt driveway is determined by your preferences and circumstances including: energy efficiency, cost savings, or avoiding costly maintenance. Examine these variables before planning a new driveway to decide which one is most suitable for you. Cost and Long-Term Investment Look at the long-term investment along with the installation price to know which one is suited to park your vehicles. Consider each material's long-term investment as well as the installation cost to determine which one can enhance the curb appeal of your property while also providing the additional space you require. You should work with a reputable concrete installer who knows how to professionally build a driveway if you want it to outlast. Aesthetic and Design A new driveway can improve your home's aesthetic appeal while also complementing your design options. The design of your driveway will be influenced by the color and architectural style of your property. Examine your house from the exterior to see which colors, styles, and features would best complement the overall concept of your living area. If you're planning to sell your property in the future, consider what prospective buyers want in a driveway and incorporate that into the design, and let concrete contractors like us handle all the work for you. Eco-Friendliness To feel confident in your investment, consider creating an eco-friendly driveway to encourage a healthier environment. Lower energy consumption, use of renewable resources, dedication to enhancing or sustaining the local water quality, and manufacturing that produces fewer carbon emissions are just some characteristics to look for when determining whether a material is environmentally friendly and sustainable. Our concrete and cement contractors at Maple Ridge Concrete and Paving can help you choose eco-friendly materials for your driveways.

Julia pulled out the lemon sponge cake and probed it with the end of a knife, delighted by how perfectly cooked it was. She removed it from the tray and set it on a cooling rack so it would be ready for the freshly made lemon buttercream icing. Julia had been working on the recipe for her new lemon sponge cake for the best part of the week, and she was sure she had found the right balance between tangy and sweet with her latest batch. Even if she approved of the cake, it wouldn’t make its way onto her café’s menu until her customers had taken their turns sampling it.

Jana Ann Bridal Couture | Bridal Shop in San Diego Are you a bride-to-be getting jitters for your dress? Have you been dealing with a bride going bridezilla? If you have been on the search for the best San Diego bridal shop have to offer, welcome aboard Jana Ann Bridal Couture. We offer bridal dresses that please even the pickiest of brides. That’s because our bridal dresses are made-to-order, which allows you to incorporate any features and design elements you desire. We understand that there’s nothing more devastating than finding your perfect dress that’s missing one element. From tulle to lace, rhinestones to feathers, help us help you with your bridal dress dreams. You’ll always be delighted with a Jana Ann bridal dress because our dresses center around you. Come browse our selection of bridal dresses in San Diego that can be customized to your liking. Take some to shed the stress off your shoulders hoping to stumble across the perfect dress. Brides can spend hours trying on dresses, usually leaving empty-handed and disappointed. We understand that it’s a flawed process that can end up causing unnecessary pre-wedding stress. Our dresses are designed especially for you, so you don’t have to luck out on finding a dress that suits you. Jana Ann Bridal Couture gets you that perfect bridal dress without unnecessary bridal stress. Are you ready to bring your dream dress to life? We’d love to do that for our lovely brides! Call us: (619) 649-2439 #San_Diego_Wedding_Dresses #San_Diego_Bridal_Shops #Bridal_Shops_San_Diego #San_Diego_Bridal_Boutique #Custom_Wedding_Dresses_San_Diego #Plus_Size_Wedding_Dresses #Beach_Wedding_Dresses #Simple_Wedding_Dresses #San_Diego_Bridal_Shops #Bridal_Shops_near_me #Wedding_Dresses_San_Diego #Wedding_Dresses_near_me #San_Diego_Bridal_Boutique #Bridal_Boutique_near_me #San_Diego_Wedding_Shop #Wedding_shop_near_me #San_Diego_Bridal_Stores #Bridal_Stores_near_me

Jana Ann Bridal Couture Bridal Dresses San Diego Are you a bride-to-be getting jitters for your dress? Have you been dealing with a bride going bridezilla? If you have been on the search for the best San Diego bridal shop has to offer, welcome aboard Jana Ann Bridal Couture. We offer bridal dresses that please even the pickiest of brides. That’s because our bridal dresses are made-to-order, which allows you to incorporate any features and design elements you desire. We understand that there’s nothing more devastating than finding your perfect dress that’s missing one element. From tulle to lace, rhinestones to feathers, help us help you with your bridal dress dreams. You’ll always be delighted with a Jana Ann bridal dress because our dresses center around you. Come browse our selection of bridal dresses in San Diego that can be customized to your liking. Take some to shed the stress off your shoulders hoping to stumble across the perfect dress. Brides can spend hours trying on dresses, usually leaving empty-handed and disappointed. We understand that it’s a flawed process that can end up causing unnecessary pre-wedding stress. Our dresses are designed especially for you, so you don’t have to luck out on finding a dress that suits you. Jana Ann Bridal Couture gets you that perfect bridal dress without unnecessary bridal stress. Are you ready to bring your dream dress to life? We’d love to do that for our lovely brides! Call us: (619) 649-2439 #San_Diego_Wedding_Dresses #Bridal_Shops_San_Diego #San_Diego_Bridal_Boutique #Custom_Wedding_Dresses_San Diego #Plus_Size_Wedding_Dresses_San_Diego #Beach_Wedding_Dresses_San_Diego #Bridal_Stores_San_Diego #Simple Wedding_Dresses_San_Diego #Wedding_Shops_San_Diego #San_Diego_Bridal_Shops

Let your competitors do cheap and efficient marketing while yours entertains, delights, inspires, and wows.

At the street level, Sugar Fair welcomed customers into a bright, child-like fantasy. The architecturally designed enchanted forest was awash in jewel tones, and gorgeous smells, and the waterfall of free-flowing chocolate. But it was the Dark Forest downstairs that had proved an unexpected money-spinner, an income stream that had helped keep them afloat through the precarious first year. Four nights a week, through a haze of purple smoke and bubbling cauldrons, Sylvie taught pre-booked groups how to make concoctions that would tease the senses, delight the mind... and knock people flat on their arse if they weren't careful. High percentage of alcohol. It was a mixology class with a lot of tricks and pyrotechnics. It had been Jay's idea to get a liquor license. "Pleasures of the mouth," he'd said at the time. "The holy trinity--- chocolate, coffee, and booze." With even her weekends completely blocked out, Sylvie had almost made a crack about forfeiting certain other pleasures of the mouth, but Jay had inherited a puritanical streak from his mother. Both their mouths looked like dried cranberries if someone made a sex joke. The sensuous, moody haven in the basement was a counterbalance to the carefully manufactured atmosphere upstairs. There were, after all, reasons to shy away from relentless cheer. Perhaps someone had just been through a breakup, or a family reunion. A really distressing haircut. Maybe they'd logged on to Twitter and realized half the population were a bunch of pricks. Or maybe the'd picked up the Metropolitan News and found Dominic De Vere indirectly thrashing their entire business aesthetic in a major London daily. Whatever the reason--- feeling a little stressed? A bit peeved? Annoyed as fuck? Welcome to the Dark Forest. Through the bakery, turn left, down the stairs.

When I was a child, charlottes--- French desserts made traditionally out of brioche, ladyfingers, or sponge and baked in a charlotte mold--- were everywhere. Charlotte au chocolat wasn't the only variety, though being chocolate, it had the edge on my mother's autumn-season apple charlotte braised with brioche and poached in clarified butter, and even on the magnificent charlotte Malakoff she used to serve in the summer: raspberries, slivered almonds, and Grand Marnier in valleys of vanilla custard. But it is charlotte au chocolat, being my namesake dessert, that I remember most, for we offered it on the menu all year long. I walked into the pastry station and saw them cooling in their rusted tin molds on the counter. I saw them scooped onto lace doilies and smothered in Chantilly cream, starred with candied violets and sprigs of wet mint. I saw them lit by birthday candles. I saw them arranged, by the dozens, on silver trays for private parties. I saw them on customers' plates, destroyed, the Chantilly cream like a tumbled snowbank streaked with soot from the chocolate. And charlottes smelled delightful: they smelled richer, I thought, than any dessert in the world. The smell made me think of black velvet holiday dresses and grown-up perfumes in crystal flasks. It made me want to collapse and never eat again.

The spirit ought to be brought up for examination daily. It was the custom of Sextius when the day was over, and he had betaken himself to rest, to inquire of his spirit: “What bad habit of yours have you cured to-day? What vice have you checked? In what respect are you better?” Anger will cease, and become more gentle, if it knows that every day it will have to appear before the judgment seat. What can be more admirable than this fashion of discussing the whole of the day’s events? How sweet is the sleep which follows this self-examination? How calm, how sound, and careless is it when our spirit has either received praise or reprimand, and when our secret inquisitor and censor has made his report about our morals? I make use of this privilege, and daily plead my cause before myself: when the lamp is taken out of my sight, and my wife, who knows my habit, has ceased to talk, I pass the whole day in review before myself, and repeat all that I have said and done: I conceal nothing from myself, and omit nothing: for why should I be afraid of any of my shortcomings, when it is in my power to say, “I pardon you this time: see that you never do that anymore”?… A good man delights in receiving advice: all the worst men are the most impatient of guidance.

Though it’s unclear whether Jeff knew about Charlie’s idea before sending out his directive to launch a free shipping program in October, it doesn’t really matter—the story is noteworthy for a couple of reasons. First, customer-focused ideas come from all areas within Amazon. Many companies have the “business people” tell the “technical people” what to build. There’s little discussion back and forth, and the teams stay in their own lanes. Amazon is not like this at all. It’s everyone’s job to obsess over customers and think of inventive ways to delight them.

Large fountain glasses arrived at our table, layered with sweet beans, caramelized saba bananas, jackfruit, palm fruit, nata de coco, and strips of macapuno topped with shaved ice, evaporated milk, a slice of leche flan, a healthy scoop of ube halaya, and a scattering of pinipig, the toasted glutinous rice adding a nice bit of crunch. This frosty rainbow confection raised my spirits every time I saw it, and both Sana and I pulled out our phones to take pictures of the dish. She laughed. "This is almost too pretty to eat, so I wanted to document its loveliness before digging in." "This is for the restaurant's social media pages. My grandmother only prepares this dish in the summer, so I need to remind our customers to come while it lasts." "How do we go about this?" Rob asked, looking at his rapidly melting treat in trepidation. "Up to you. You can mix everything together like the name says so that you get a bit of everything in each bite. Or you can tackle it layer by layer. I'm a mixing girl, but you better figure it out fast or you're going to be eating dessert soup." We all dug in, each snowy bite punishing my teeth making me shiver in delight. I loved the interplay of textures---the firmness of the beans versus the softness of the banana and jackfruit mingling with the chewiness of the palm fruit, nata de coco, and macapuno. The fluffy texture of the shaved ice soaked through with evaporated milk, with the silky smoothness of the leche flan matched against the creaminess of the ube halaya and crispiness of the pinipig. A texture eater's (and sweet tooth's) paradise. "This is so strange," Valerie said. "I never would've thought of putting all these things together, especially not in a dessert. But it works. I mean, I don't love the beans, but they're certainly interesting. And what are these yellow strips?" "Jackfruit. When ripe, they're yellow and very sweet and fragrant, so they make a nice addition to lots of Filipino desserts. They were also in the turon I brought to the meeting earlier. Unripe jackfruit is green and used in vegetarian recipes, usually.

The Spellbinder calls the phenomenon pervading commerce these days ‘The Collective De-Professionalization of Business,’” noted the billionaire. “People who should be working, delighting customers, showcasing extraordinary skills, unlocking otherworldly value for their organizations so both they and their firms experience success are watching inane videos on their phones, shopping online for shoes or scrolling through their social feeds. I’ve never seen people so disengaged at work, so checked out and so exhausted. And I’ve never seen people making so many mistakes.

Road Haugs Moving & Storage serves the entire state of North Carolina. At Road Haugs we are committed to excellence and 100% customer satisfaction. Based in Charlotte, NC, we are delighted to be North Carolina's #1 moving company. We offer top-quality commercial and residential moving services and pride ourselves on being a leader in moving innovations. Call Road Haugs Moving & Storage today and see what excellent service we can provide to you.

To ensure customers are being delighted, the bank uses data instrumentation to measure, monitor, and control processes by providing real-time knowledge of customers’ journeys.

More importantly, all of the Disney experience is a result of powerful two-way conversations. Disney asks in ways that invite high response rates, it listens, and then it engages in highly relevant, highly contextual, highly personalized ways that meet needs and delights customers.

deployments occur throughout the business day when everyone is already in the office and without our customers even noticing—except when they see new features and bug fixes that delight them.

Jefferson was distraught. “I was sitting by Dr. Franklin,” he recalled, “who perceived that I was not insensible to these mutilations.” But the process (in addition to in fact improving the great document) had the delightful consequence of eliciting from Franklin, who sought to console Jefferson, one of his most famous little tales. When he was a young printer, a friend starting out in the hat-making business wanted a sign for his shop. As Franklin recounted: He composed it in these words, “John Thompson, hatter, makes and sells hats for ready money,” with a figure of a hat subjoined. But he thought he would submit it to his friends for their amendments. The first he showed it to thought the word “Hatter” tautologous, because followed by the words “makes hats,” which showed he was a hatter. It was struck out. The next observed that the word “makes” might as well be omitted, because his customers would not care who made the hats . . . He struck it out. A third said he thought the words “for ready money” were useless, as it was not the custom of the place to sell on credit. Everyone who purchased expected to pay. They were parted with; and the inscription now stood, “John Thompson sells hats.” “Sells hats!” says his next friend; “why, nobody will expect you to give them away. What then is the use of that word?” It was stricken out, and “hats” followed, the rather as there was one painted on the board. So his inscription was reduced ultimately to “John Thompson,” with the figure of a hat subjoined.”37

VIU by HUB is an insurance brokerage that offers personal insurance policies for B2C customers. They reimagine the way you find and manage your personal insurance policies. They believe that finding the right insurance coverage should be easy, quick, and even delightful.

Customer‐centric culture. As Jeff Bezos, the CEO of Amazon says, “Customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don't yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.

Pageantry. Elm winked at his father, fixing his face with his custom brand of petulant, courtly charm. “The Pine family. How delightful.” He turned to Wayland. “I was sorry to hear about your Iron Gate Card.” His bruised hand flexed beneath the table. “Nasty things, highwaymen.” Wayland Pine, the poor bastard, looked close to tears at the mention of the Providence Card Ravyn had rid him of several weeks ago. “Thank you, my Prince.” He bowed, his hand on his eldest daughter’s back, pushing her slightly forward. “You remember Farrah, my eldest.” Elm hardly did. “Of course. Are you long at Stone, Miss Pine?” Farrah’s eyes flickered to the King. “For a week, Your Grace. For the feasts.” “For which we are most grateful to be invited,” Wayland chimed, another bow. The King raised a hand, acceptance and dismissal in a single gesture. The Pines shuffled away, Farrah bidding Elm a backward glance. “What feasts?” he said to his father, watching the Pines disappear into the crowd. The King leaned back in his chair. “Beginning tomorrow night, there will be six feasts. On the sixth, you will choose a wife.

Remember and Share - Variable Reward is the third phase of the Hook Model, and there are three types of variable rewards: tribe, hunt and self. - Rewards of the tribe is the search for social rewards fueled by connectedness with other people. - Rewards of the hunt is the search for material resources and information. - Rewards of the self is the search for intrinsic rewards of mastery, competence, and completion. - When our autonomy is threatened, we feel constrained by our lack of choices and often rebel against doing a new behavior. Psychologists call this “reactance.” Maintaining a sense of user autonomy is a requirement for repeat engagement. - Experiences with finite variability become increasingly predictable with use and lose their appeal over time. Experiences that maintain user interest by sustaining variability with use exhibit infinite variability. - Variable rewards must satisfy users’ needs, while leaving them wanting to re-engage with the product.   *** Do This Now Refer to the answers you came up with in the last “Do This Now” section to complete the following exercises: - Speak with five of your customers in an open-ended interview to identify what they find enjoyable or encouraging about using your product. Are there any moments of delight or surprise? Is there anything they find particularly satisfying about using the product? - Review the steps your customer takes to use your product or service habitually. What outcome (reward) alleviates the user’s pain? Is the reward fulfilling, yet leaves the user wanting more? - Brainstorm three ways your product might heighten users’ search for variable rewards using: - Rewards of the Tribe - gratification from others - Rewards of the Hunt - things, money or information - Rewards of the Self - mastery, completion, competency or consistency

The purpose of business is to create and keep a customer. —Peter F. Drucker

LEADERSHIP | Intuit’s CEO on Building a Design-Driven Company Brad Smith | 222 words Although 46 similar products were on the market when Intuit launched Quicken, in 1983, it immediately became the market leader in personal finance software and has held that position for three decades. That’s because Quicken was so well designed that using it is intuitive. But by the time Smith became CEO, in 2008, the company had become overly focused on adding incremental features that delivered ease of use but not delight. What was missing was an emotional connection with customers. He and his team set out to integrate design thinking into every part of Intuit. They changed the layout of the office, reduced the number of cubes, and added more collaboration spaces and places for impromptu work. They increased the number of designers by nearly 600% and now hold quarterly design conferences. They bring in people who have created exceptionally designed products, such as the Nest thermostat and the Kayak travel website, to share insights with Intuit employees. The company acquired one start-up, called Mint, and collaborates with another, called ZenPayroll, to improve customer experience. Although most people don’t think of financial software as a category driven by emotion or design, Smith writes, Intuit’s D4D (“design for delight”) program has paid off. For example, its SnapTax app, inspired by consumers’ migration to smartphones, led one user to write, “I want this app to have my babies.

You can increase conversion rates and return on investment (ROI) by several times by making PPC landing pages extremely relevant.

In God we trust; all others bring data. —Dr. W. Edwards Deming

It was among the Parthians the custom that none was to give their children any meat in the morning before they saw the sweat on their faces, and you shall find this to be God’s usual course not to give His children the taste of His delights till they begin to sweat in seeking after them.—Richard Baxter

Principle 2: Customers expect seamless experiences across platforms and channels. The Internet of Things will be instrumental to helping you create this, enabling new interactions that bring ease and delight to your customers. In

There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf. Jeff Bezos From 7 insightful quotes to shareholders via letter. 2017

Inbound PR can help you build brand awareness, generate leads (customer or media), nurture them, close them as customers or publishers, and then delight them to retain them with even better services, stories, and strong relationships.

The future of organization has amazing digital traits such as adaptability, differentiated competency, innovation, customer-centricity, empathy, and participation.

At the café chain Pret A Manger, for example, regular customers noticed that, every now and then, they’d be given something for free with their order. One service expert wrote, of getting free coffee, “It has happened a few times over the last few years, too often for it to be a coincidence, yet so infrequent that it is unexpected. This makes me feel valued as a customer, puts a smile on my face and encourages me to visit again.” These “spontaneous” gifts are only half-spontaneous, as it turns out. Pret A Manger employees are allowed to give away a certain number of hot drinks and food items every week. Pret CEO Clive Schlee said of his staffers, “They will decide ‘I like the person on the bicycle’ or ‘I like the guy in the tie’ or ‘I fancy that girl or that boy.’ It means 28% of people have had something free.” Think on that. Almost a third of customers have gotten something free at least once. (Probably more than once, if they have dimples.) Other retail chains provide discounts or freebies to customers who use loyalty cards, of course, but Schlee told the Standard newspaper he rejected that approach: “We looked at loyalty cards but we didn’t want to spend all that money building up some complicated Clubcard-style analysis.” This is ingenious. Pret A Manger has restored the surprise and humanity to perks that, in a loyalty card scheme, would have been systematized. Note that the giveaways are satisfying for the staff as well as the customers. In an industry where rules tend to govern every employee behavior, it’s a relief for employees to be given some discretion: Hey, every week, give away some stuff to whomever you like. It broke the script for them, too. In the service business, a good surprise is one that delights employees as well as customers.

The delightful part about digital is that if done right, it actually gets people to tell us who they are and what they’re looking for. Organizations can get an actual understanding of what their needs or aspirations are, enabling every business to be much more relevant in their engagement with customers. When that starts to happen, people get excited because you actually see the people you’re trying to reach and serve as they are. And it makes a huge difference. But for this to happen, the rate and pace of the adoption of digital for everyone has to happen quickly and in the right way to act on and harness this new power. Principally, most organizations have a skills and mindset gap with the amount of process change, tooling, and data that is being put into place. I’m convinced that the future of digital is going to change so many things. And we can’t wait. Most people are just as anxious as I am to get to that future.” —Jon Iwata, senior vice president, marketing and communications, IBM

It works great.” Nine times out of ten, his customers were delighted with that answer.

Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this phrase as the guide. Let the other person do the talking and they will think you are the most delightful conversationalist they have ever met. When you make the effort to do this for others, they feel relevant and valued.

Instant Access “When my twins were born, I moved abruptly from being a professional career woman to a full-time, stay-at-home mom. The role shift opened a new door of commonality which surprised and delighted me. I was instantly welcomed into a special “Motherhood Club,” where before I never would have related. It felt as if I was suddenly bonded with mothers worldwide. It's important to remember—nothing stays the same, nor do we.

At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.

Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a “hand hug.” This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic (pun intended), especially when various cultures are involved.

Humor lightens our spirits, comforts us through the challenge, brings people together, and helps us to remember the positive sides of life. When your presence and personality bring this welcomed delight and joy to others, you are a pleasure to know and you leave them wanting more.

When I was a young and aspiring speaker, I sought mentorship from a man who had been a Dale Carnegie trainer for decades. Eagerly wanting to know how to improve my stage presence and build my career, I contacted Dr. Joe Carnley in Destin, Florida and invited him out to lunch. After we placed our order at the Harbor Docks Restaurant, he dove right in and gave me some of the best advice of my life. He said, “Susan, you have to make them laugh! When they leave your presentations, you want them to feel better and leave happier than when they came in. Help them enjoy your time together.” He continued to describe the magical power that humor has over the human spirit. When we craft humor into our speeches, we can take our audiences on a journey they will never forget. Immediately after our delightful lunch ended, I drove straight to a Books-a-Million store and headed for the humor section. Since I was not a particularly funny person, I needed all the help I could get. For over an hour I stood there reading titles, flipping through funny books, and enjoying outrageous belly laughs, giggles, and snorts. People were staring, and probably thinking, “I want what she is having!” The humor section was one of the smallest in the entire bookstore, but it may well have been the most important. When I turned around, I noticed the opposite aisle was the “Self-Improvement” section. It ran half the length of the store and displayed hundreds of books. At that cathartic moment, I had a huge "Ah-Ha" moment.

So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making a great first impression, but laughter will bring you personal delight and satisfaction. Putting a smile on someone’s face is one of the best gifts you can deliver.

Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, engages, and entertains. Bring delight and joy to others and you will leave them wanting more.

I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation.

Take the initiative to introduce yourself. One morning I was sitting on a bike in a spinning class at my gym. There was a lady whom I did not know sitting on the bike next to me. As we waited for the instructor, I decided to break the silence and start a conversation. I took the initiative to introduce myself and within a few short minutes, I knew her children’s names, how long she had lived in Madison, which exercise classes she preferred, and where they went for Christmas. When the class was over, I confirmed that I remembered her name correctly, reminded her of mine and shared that it was a true pleasure meeting her. A simple introduction turned a stranger into a fresh and delightful new acquaintance.

If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genuine interest in hearing about: their families, what they do for fun, their opinions, where they are going on vacation, their happiest memories, their hobbies, or even where they grew up.

In the beginning, there was Adam and Eve. Eve said to Adam, “You’ve got to try this apple,” and the first marketing interaction in the history of the world had taken place.

People like to share with and feel connected to each other, brands, organizations, and even governments they like and trust

G. Elliot's Catering and highly capable staff of G. Elliot's Catering have also delighted clients with delicious recipes along with superior customer service. wedding catering tampa have held events at the Lion’s Eye, a historic site in Tampa. And Tampa catering company even traveled to Washington, DC to provide a reception at the historic Meridian House.

When you delight your customers, increased operating profits will follow.

Twenty-eight courses?" Dylan mused. "Get comfortable," Grace said with anticipation. They came on little spoons, tiny plates, in small glasses, atop mini-pedestals even speared and hung, suspended on custom-made wire serving devices like little edible works of art, which was entirely the point: mint-scented lamb lollypops, osetra and oysters on frothed tapioca, beet gazpacho and savory mustard shooters, foie gras porridge with a sweet ginger spritz in an atomizer, ankimo sashimi on house-made pop-rocks, plums in powdered yogurt, goat cheese marshmallows, venison maple syrup mastic, warm black truffle gumdrops with chilled sauternes centers. Foamed and freeze-dried, often accompanied by little spray bottles of fragrance and tiny scent-filled pillows, the food crackled and smoked and hissed and sizzled, appealing to all the senses. Thin slices of blast-frozen Kobe carpaccio were hung on little wire stands to thaw between courses at the table. All sorts of textures and presentations were set forth. Many were entirely novel and unexpected renderings of traditional dishes. Intrigued and delighted by the sensory spectacle, Dylan and Grace enjoyed the experience immensely, oohing and aahing, and mostly laughing. For as strange as each course might be, as curious as the decorative objects that presented them, each one was an adventure of sorts, and without exception, each one was delicious, some to the point of profound. And each one came with an expertly matched extraordinary wine, in the precisely correct Riedel glass.

Ancient Ways Considering their favorable strategic location, pleasant climate, and natural beauty, is it any wonder that the Greek Isles became the cradle of Western culture? For millennia, the Greek islands have exerted a powerful magnetic force on people around the world. Seafaring conquerors have long recognized the importance and beauty of these islands. Ancient Phoenician ships came ashore as early as the third millennium B.C.E., followed by would-be conquerors from mainland Greece, Rome, Venice, and Turkey. Invaders have laid claim to these islands from antiquity well into the modern era. Pleasure seekers have also been drawn to the area. Ancient Minoan kings built their luxurious palaces among the citrus groves and rugged hillsides that overlook the placid seas. Scenes depicted in ancient wall paintings and on decorated pottery suggest that the islands have been a center of hedonistic activity--dancing, drinking, and romance--for eons. Today, visitors from around the world indulge in these same activities, drawn to the beaches, tavernas, and discotheques that pepper the many island harbors. Contemporary travelers to the Greek Isles come for myriad reasons and find a dazzling array of unexpected delights, for each of the more than three thousand islands has its own particular character. From the larger, bustling islands of Crete, Rhodes, and the island nation of Cyprus to the quieter havens of Folegandros and Kárpathos, to the hundreds of tiny, uninhabited islets of the region, the Greek Isles present a collage of diverse landscapes and customs. Mykonos is fun-loving, with lively tavernas and populated beaches. Delos is stoic, protecting the ruins of its ancient sanctuaries in solemn dignity. Milos is magical, with its volcanic rock formations and stunning village vistas.

candid input from others is a key to your success.

the Omegas harnessed Prometheus to revolutionize education. Given any person’s knowledge and abilities, Prometheus could determine the fastest way for them to learn any new subject in a manner that kept them highly engaged and motivated to continue, and produce the corresponding optimized videos, reading materials, exercises and other learning tools. Omega-controlled companies therefore marketed online courses about virtually everything, highly customized not only by language and cultural background but also by starting level. Whether you were an illiterate forty-year-old wanting to learn to read or a biology PhD seeking the latest about cancer immunotherapy, Prometheus had the perfect course for you. These offerings bore little resemblance to most present-day online courses: by leveraging Prometheus’ movie-making talents, the video segments would truly engage, providing powerful metaphors that you would relate to, leaving you craving to learn more. Some courses were sold for profit, but many were made available for free, much to the delight of teachers around the world who could use them in their classrooms—and to most anybody eager to learn anything.

If you have your target keywords in the URL itself, you'll have a higher chance of getting anchor text with those keywords when people link to your page.

typical in-store receipt (read: not at all delightful). Because confirmation emails are triggered by the user’s actions, your customers are expecting something – which means they open, notice and engage with them.

Step 3: Reward Customers in Purchase Confirmations to Create a Reciprocal Relationship When existing customers repurchase, they save retailers the cost of acquiring a new customer, yet online retailers focus their marketing dollars on acquiring new customers rather than delighting existing ones. The purchase confirmation email is a key opportunity to drive repeat purchases because its the first impression for a customer of how they’ll be treated in the new post-purchase relationship.

The will of God comes from the heart of God (Ps. 33:11), and He delights to make it known to His children when He knows they are humble and willing to obey. We don’t seek God’s will like customers who look at options but like servants who listen for orders.

Nothing is more powerful than an idea whose time has come. —Victor Hugo

Izaka contains three different restaurants in it. Mezze Mare serves its customers fabulous seafood dishes of the Mediterranean cuisine; The Midd serves delicious kebabs of Turkey and Hitode serves the best sushi that you can eat in Istanbul. Thanks all of our master chiefs for preparing all recipies with extreme care for the health and the cullinary delight of our customers.

Companies paying attention to data are more able to surprise and delight customers and create value through extraordinary company-to-consumer experiences—not through branding.

When human beings give their heartfelt allegiance to and worship that which is not God, they progressively cease to reflect the image of God. One of the primary laws of human life is that you become like what you worship; what’s more, you reflect what you worship not only back to the object itself but also outward to the world around. Those who worship money increasingly define themselves in terms of it and increasingly treat other people as creditors, debtors, partners, or customers rather than as human beings. Those who worship sex define themselves in terms of it (their preferences, their practices, their past histories) and increasingly treat other people as actual or potential sexual objects. Those who worship power define themselves in terms of it and treat other people as either collaborators, competitors, or pawns. These and many other forms of idolatry combine in a thousand ways, all of them damaging to the image-bearing quality of the people concerned and of those whose lives they touch. My suggestion is that it is possible for human beings so to continue down this road, so to refuse all whisperings of good news, all glimmers of the true light, all promptings to turn and go the other way, all signposts to the love of God, that after death they become at last, by their own effective choice, beings that once were human but now are not, creatures that have ceased to bear the divine image at all. With the death of that body in which they inhabited God’s good world, in which the flickering flame of goodness had not been completely snuffed out, they pass simultaneously not only beyond hope but also beyond pity. There is no concentration camp in the beautiful countryside, no torture chamber in the palace of delight. Those creatures that still exist in an ex-human state, no longer reflecting their maker in any meaningful sense, can no longer excite in themselves or others the natural sympathy some feel even for the hardened criminal. I

And here’s something that might unsettle you: your business has haters, too. Every interaction between brand and human has the potential to delight or enrage—in short, to become memorable. Today, with the widespread usage of social media, those memories can live on, and live in public, for a very long time. Customer service has become a spectator sport, and your online panel of judges can award or deduct points for speed, execution, and style.

Unfortunately, however, pragmatist customers rarely adopt any new technology en masse. Usually these innovations are taken up first by a single niche, one that has such pressing problems it goes ahead of the herd. The rest of the herd is delighted by this eventuality because it gets a free look at how well the technology plays out without having to take any immediate risk. The niche wins—presuming the beachhead strategy is conducted correctly—by getting a state-of-the-art fix for its heretofore unsolvable problem. And the vendor wins because it gets certified by at least one segment of pragmatists that its offering is legitimately mainstream.

Consumers want the predictable and consistent, with an occasional positive twist or added value thrown in. Psychologists who study happiness (the correct psychological/research term is subjective well-being) often talk about the importance of predictability for safety and security (the caramelized popcorn, if you will), mixed with small increments of variety to offset boredom (the prize). Unfortunately, many companies focus too much on the basic ingredients and not enough on adding that extra something that differentiates them from their competition and builds brand loyalty. Starbucks leaders, however, have made a firm commitment to creating an experience of Surprise and Delight in many areas of their business. Starbucks management seeks ways to implement subjective well-being for customers and staff—which, in turn, has a profound effect on loyalty, community, and profit.

One of the most power-packed media of all is something you already have and doesn't cost you one cent. It's satisfied customers—people you've delighted in the past.

Picking the Perfect Keywords

They become successful, and then decide they need to document their culture. The job falls to someone in the human resources or PR department who probably wasn’t a member of the founding team but who is expected to draft a mission statement that captures the essence of the place. The result is usually a set of corporate sayings that are full of “delighted” customers, “maximized” shareholder value, and “innovative” employees.

creation of a team of nine design-thinking coaches—“innovation catalysts”—from across Intuit who were made available to help any work group create prototypes, run experiments, and learn from customers. The process includes a “painstorm” (to determine the customer’s greatest pain point), a “sol-jam” (to generate and then winnow possible solutions), and a “code-jam” (to write code “good enough” to take to customers within two weeks). Design for Delight has enabled employees throughout Intuit to move from satisfying customers to delighting them.

What kind of experience do you want to deliver to your customers? Starbucks wanted to bring the Italian coffee-drinking ritual to customers in the USA and around the world. How do you want to stand out by offering a better experience to your customers? What’s the experience they want to have in every interaction with your brand? Can you craft an experience around how your customers want to feel? Do they want to be delighted, nurtured, listened to, pampered, or something else? How are you going to get them there? How does your customer experience differentiate you from your competitors? Instagram’s simplicity and the fact that social sharing was built into the user interface offered users a different level of engagement with the app than that provided by other photo-sharing apps. How does experiencing your brand, from the first point of contact to the last, make your customers feel? How could you make that experience something that your customers can’t wait to share? Dollar Shave Club customers feel savvy and they want to share the discovery of the secret with their friends.

When hiring new marketers, use the DARC criteria: Digital Citizen, Analytical, web Reach, and Content creation.

Enterprises that use design thinking and user experience (UX) design strategically to delight customers at each step of their interaction with the organization have thrived: research shows companies which apply UX design in this way experience faster growth and higher revenues.2

The Collective De-Professionalization of Business,’” noted the billionaire. “People who should be working, delighting customers, showcasing extraordinary skills, unlocking otherworldly value for their organizations so both they and their firms experience success are watching inane videos on their phones, shopping online for shoes or scrolling through their social feeds. I’ve never seen people so disengaged at work, so checked out and so exhausted. And I’ve never seen people making so many mistakes.

Having, therefore, ascended all these degrees of humility, the monk will presently arrive at that love of God which, being perfect, casteth out fear; whereby he shall begin to keep, without labour, and as it were naturally and by custom all those precepts which he had hitherto observed through fear. No longer through dread of hell, but for the love of Christ, and of a good habit and a delight in virtue: which God will vouchsafe to manifest by the Holy Spirit in his labourer, now cleansed from vice and sin.”—Rule of St. Benedict

Similarity. Analogy is one of the most powerful creative tools. We’ll dig deeper into the power of analogy in the next chapter. Here, consider parallel contexts at one end of the dial and completely unrelated ones at the other. To think of good analogies to try, start with the intended outcome. Want to make ice cream faster? “Who or what is built for speed?” Want to delight your customers? “Who or what delights people?” The brain solves new problems in this way, using its understanding of a familiar topic to grapple with one that appears very different on the surface. You might apply the lessons of high school football to your first job managing a team, or transplant one of Napoleon’s battlefield strategies to a product launch. Consciously or unconsciously, we distill principles from observations and then see where else they might fit. How might we make ice cream like a therapy session? How might an Olympic sprinter serve up an ice cream cone? How might Apple design a container for ice cream sprinkles? How might eating ice cream feel like a roller coaster? Like a magic show? Like a horror movie? HMW questions can be silly or serious.

Yet without the emergence of superior or differently adapted individuals—beneficial mutations, in other words—the doorways to prolonged survival of the species would, under changing conditions, be closed. Similarly, if society sinks into the absolute rut of custom, if it refuses to accept beneficial mutations in the cultural realm or to tolerate, if not promote, the life of genius, then its unwieldy slumbers may be its last. Worse is the fact that all we know of beauty and the delights of free untrammeled thought may sink to a few concealed sparks glimmering warily behind the foreheads of men no longer in a position to transfer these miraculous mutations to the society which gave them birth.

The NPI process was deflating for morale. But figuring out how to “boost morale” is not Amazonian. Other companies have morale-boosting projects and groups with names like “Fun Club” and “Culture Committee.” They view morale as a problem to be solved by company-sponsored entertainment and social interaction. Amazon’s approach to morale was to attract world-class talent and create an environment in which they had maximum latitude to invent and build things to delight customers—and you can’t do that if every quarter some faceless process like NPI smites your best ideas. In chapter six, we discuss Amazon’s belief that focusing on controllable input metrics instead of output metrics drives meaningful growth. Morale is, in a sense, an output metric, whereas freedom to invent and build is an input metric. If you clear the impediment to building, morale takes care of itself.

Are you a bride-to-be getting jitters for your dress? Have you been dealing with a bride going bridezilla? If you have been on the search for the best San Diego bridal shop have to offer, welcome aboard Jana Ann Bridal Couture. We offer bridal dresses that please even the pickiest of brides. That’s because our bridal dresses are made-to-order, which allows you to incorporate any features and design elements you desire. We understand that there’s nothing more devastating than finding your perfect dress that’s missing one element. From tulle to lace, rhinestones to feathers, help us help you with your bridal dress dreams. You’ll always be delighted with a Jana Ann bridal dress because our dresses center around you. Come browse our selection of bridal dresses in San Diego that can be customized to your liking. Take some to shed the stress off your shoulders hoping to stumble across the perfect dress. Brides can spend hours trying on dresses, usually leaving empty-handed and disappointed. We understand that it’s a flawed process that can end up causing unnecessary pre-wedding stress. Our dresses are designed especially for you, so you don’t have to luck out on finding a dress that suits you. Jana Ann Bridal Couture gets you that perfect bridal dress without unnecessary bridal stress. Are you ready to bring your dream dress to life? We’d love to do that for our lovely brides!

DO THIS NOW Refer to the answers you came up with in the last “Do This Now” section to complete the following exercises: Speak with five of your customers in an open-ended interview to identify what they find enjoyable or encouraging about using your product. Are there any moments of delight or surprise? Is there anything they find particularly satisfying about using the product? Review the steps your customer takes to use your product or service habitually. What outcome (reward) alleviates the user’s pain? Is the reward fulfilling, yet leaves the user wanting more? Brainstorm three ways your product might heighten users’ search for variable rewards using: 1. rewards of the tribe—gratification from others. 2. rewards of the hunt—material goods, money, or information. 3. rewards of the self—mastery, completion, competency, or consistency.

Where does the word cocktail come from? There are many answers to that question, and none is really satisfactory. One particular favorite story of mine, though, comes from The Booze Reader: A Soggy Saga of a Man in His Cups, by George Bishop: “The word itself stems from the English cock-tail which, in the middle 1800s, referred to a woman of easy virtue who was considered desirable but impure. The word was imported by expatriate Englishmen and applied derogatorily to the newly acquired American habit of bastardizing good British Gin with foreign matter, including ice. The disappearance of the hyphen coincided with the general acceptance of the word and its re-exportation back to England in its present meaning.” Of course, this can’t be true since the word was applied to a drink before the middle 1800s, but it’s entertaining nonetheless, and the definition of “desirable but impure” fits cocktails to a tee. A delightful story, published in 1936 in the Bartender, a British publication, details how English sailors of “many years ago” were served mixed drinks in a Mexican tavern. The drinks were stirred with “the fine, slender and smooth root of a plant which owing to its shape was called Cola de Gallo, which in English means ‘Cock’s tail.’ ” The story goes on to say that the sailors made the name popular in England, and from there the word made its way to America. Another Mexican tale about the etymology of cocktail—again, dated “many years ago”—concerns Xoc-tl (transliterated as Xochitl and Coctel in different accounts), the daughter of a Mexican king, who served drinks to visiting American officers. The Americans honored her by calling the drinks cocktails—the closest they could come to pronouncing her name. And one more south-of-the-border explanation for the word can be found in Made in America, by Bill Bryson, who explains that in the Krio language, spoken in Sierra Leone, a scorpion is called a kaktel. Could it be that the sting in the cocktail is related to the sting in the scorpion’s tail? It’s doubtful at best. One of the most popular tales told about the first drinks known as cocktails concerns a tavernkeeper by the name of Betsy Flanagan, who in 1779 served French soldiers drinks garnished with feathers she had plucked from a neighbor’s roosters. The soldiers toasted her by shouting, “Vive le cocktail!” William Grimes, however, points out in his book Straight Up or On the Rocks: A Cultural History of American Drink that Flanagan was a fictional character who appeared in The Spy, by James Fenimore Cooper. He also notes that the book “relied on oral testimony of Revolutionary War veterans,” so although it’s possible that the tale has some merit, it’s a very unsatisfactory explanation. A fairly plausible narrative on this subject can be found in Famous New Orleans Drinks & How to Mix ’em, by Stanley Clisby Arthur, first published in 1937. Arthur tells the story of Antoine Amedie Peychaud, a French refugee from San Domingo who settled in New Orleans in 1793. Peychaud was an apothecary who opened his own business, where, among other things, he made his own bitters, Peychaud’s, a concoction still available today. He created a stomach remedy by mixing his bitters with brandy in an eggcup—a vessel known to him in his native tongue as a coquetier. Presumably not all Peychaud’s customers spoke French, and it’s quite possible that the word, pronounced coh-KET-yay, could have been corrupted into cocktail. However, according to the Sazerac Company, the present-day producers of Peychaud’s bitters, the apothecary didn’t open until 1838, so there’s yet another explanation that doesn’t work.

Applying a value lens to stakeholder capitalism, two ideas strike me as particularly important. First, business creates substantial value for customers, employees, and suppliers even if its only goal is to maximize financial returns. Think of all the stories in this book—Best Buy, Apple, Michelin, Quest, Intel, Tommy Hilfiger, and many more. Every one of them is testament to the ability of business to create significant customer delight, employee satisfaction, and supplier surplus. Competition is our best assurance that companies continue to innovate in service to these stakeholders. Second,

In our experience, the most likely reason that your Plan A won’t work is that there are not enough customers who will send you money—soon enough, often enough, in large enough amounts—to keep your venture afloat. Thus we begin our examination of the five elements of business models by focusing on your revenue model. In particular, we examine six key questions that underlie every revenue model: 1. Who will buy? 2. What will they buy? 3. What pain are you resolving for your customers, or what delight are you offering? 4. How soon, how often, and how much or many will they buy? 5. At what price will they buy, and on what basis will they pay? 6. With what effort and cost on your part?

To begin with, you’ll need an idea that you want to pursue. The best ideas are those that resolve somebody’s pain, some customer problem you’ve identified for which your solution might work. Alternatively, some good ideas take something in customers’ lives that’s pretty boring and come up with something so superior that it provides what we call customer delight. A fancy latte at the Starbucks on the corner, compared with a 1950s-style cup o’ Joe, is an example. Next, consider the analogs to your idea, successful predecessor companies that are worth mimicking in some way. There are many analogs out there, portions of which can be borrowed or adapted to help you understand the economics and various other facets of your proposed business and its business model.

Many companies have the “business people” tell the “technical people” what to build. There’s little discussion back and forth, and the teams stay in their own lanes. Amazon is not like this at all. It’s everyone’s job to obsess over customers and think of inventive ways to delight them.

better customer experience, like trade show booths, big teams, and splashy marketing campaigns. Amazon Music and Prime Video are examples of how we kept our investment manageable for many years by being frugal: keeping the team small, staying focused on improving the customer experience, limiting our marketing spend, and managing the P&L carefully. Once we had a clear product plan and vision for how these products could become billion-dollar businesses that would delight tens, even hundreds of millions of consumers, we invested big. Patience and carefully managed investment over many years can pay off greatly. Invention

At Berkshire, we will continue to look for business-savvy directors who are owner-oriented and arrive with a strong specific interest in our company. Thought and principles, not robot-like “process,” will guide their actions. In representing your interests, they will, of course, seek managers whose goals include delighting their customers, cherishing their associates and acting as good citizens of both their communities and our country. Those objectives are not new. They were the goals of able CEOs sixty years ago and remain so. Who would have it otherwise?

The NPI process was deflating for morale. But figuring out how to “boost morale” is not Amazonian. Other companies have morale-boosting projects and groups with names like “Fun Club” and “Culture Committee.” They view morale as a problem to be solved by company-sponsored entertainment and social interaction. Amazon’s approach to morale was to attract world-class talent and create an environment in which they had maximum latitude to invent and build things to delight customers—and you can’t do that if every quarter some faceless process like NPI smites your best ideas.

Welcome to Nadines Bakery, where baking traditions come to life. Since 1982, our family-owned institution in Tucson, Arizona, has delighted customers with exquisite cakes, pastries, and pies crafted with love and expertise. Phone: (+1) 520-326-0735 Address: 4553 E Broadway Blvd, Tucson, AZ 85711, United States Website: nadines-bakery.com

If we are delighting customers, eliminating unnecessary costs and improving our products and services, we gain strength ... . On a daily basis, the effects are imperceptible; cumulatively, though, their consequences are enormous. When our long-term competitive position improves as a result of these almost unnoticeable actions, we describe the phenomenon as “widening the moat.

First, Day 1 is representative of all the leadership principles that have helped make Amazon what it is today. It is the anchor for acknowledging and remembering their beginning values and their dogged focus on serving the needs of customers and even “delighting” customers. Second, Day 1 is a mindset, not a list of steps or strategies. It is the mentality through which all decisions are made. It is designed to keep everyone in the company focused on doing what is right in each situation, not just what is possible given Amazon’s size and influence. Because, like a child’s tower of building blocks, if the foundation isn’t stable, the tower will come tumbling down. And then it’s Day 2. It bears repeating: “Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.” —Bezos (2016 Letter) On Day 1, there are few—if any—things more important than customers.

define something simple and relevant their customers want and to become known for delivering on that promise. Everything else is a subplot that, after having delivered on the customer’s basic desire, will only serve to delight and surprise them all the more.

So, have you settled only for decision quality, or are you mindful of decision velocity too? Are the world’s trends tailwinds for you? Are you falling prey to proxies, or do they serve you? And most important of all, are you delighting customers? We can have the scope and capabilities of a large company and the spirit and heart of a small one. But we have to choose it.

Ready to make the home of your dreams into a reality? If so, let our Skilled Home Renovations Burnaby come work for you! We are dedicated to customer service, and your satisfaction is our number 1 priority. With over 10 years of experience in residential home renovations, we specialize in kitchen renovation, bathroom renovation, basement renovation, and much more! You will love how we are friendly, knowledgeable, and professional and be delighted by our top-rated installation process.

The imagination of man is naturally sublime, delighted with whatever is remote and extraordinary, and running, without controul, into the most distant parts of space and time, in order to avoid the objects, which custom has rendered too familiar to it.

We offer an extensive range of top notch treatments that help with whatever issues you may be experiencing in your life. We understand that reiki is almost completely unexplored by the general public so we ensure to take our time with our customers to make sure the feel extremely comfortable. The flexibility that we operate with allows for you to get in contact with us whenever you need, we are always open for new bookings and would be delighted to speak over the phone or via our contact form.

The company’s largest group is customer support, with sixteen people handling calls from customers. But everybody in the company has to work on the support desk. Typically they will put in one day every six weeks, “so everyone can hear directly from customers and understand the pain points, what frustrates or delights customers,” Fried says.

Join the Fun with Monkey Mart – The Addictive Game Everyone is Talking About If you're looking for a game that's fun, relaxing, and incredibly addictive, look no further than Monkey Mart. This charming idle game has captured the hearts of players all over the world, and now it's your turn to join the fun. What is Monkey Mart? Monkey Mart is a casual simulation and management game where you play as a hardworking monkey running your very own grocery store. From planting crops to serving customers, every moment is filled with engaging tasks and delightful surprises. As your store grows, so does the challenge – and the fun. Why You Should Play Monkey Mart There are plenty of reasons why Monkey Mart has become a viral hit among mobile and browser gamers: Easy to learn, fun to master Bright, colorful visuals and smooth animations A wide variety of products to unlock and sell Progress at your own pace – no pressure, just pure enjoyment Suitable for players of all ages Whether you're on a quick break or have time to spare, Monkey Mart offers a satisfying and rewarding experience. Built for Casual Gamers and Idle Game Fans Monkey Mart stands out for its simple controls and relaxed gameplay. It’s perfect for casual gamers who want something light and entertaining. The game also includes idle features, allowing you to earn progress even when you're not actively playing. This makes it a great choice if you enjoy tycoon or simulation games. How to Play You can start playing Monkey Mart instantly – no need to download anything if you're using the web version. It's also available on mobile, giving you the freedom to play wherever and whenever you like. All you have to do is start your first farm, collect your crops, restock your shelves, and keep your customers happy. As you earn more coins, you can expand your store, hire assistants, and unlock exciting new items. Start Your Monkey Mart Adventure Now Monkey Mart isn't just a game – it's a growing community of players who enjoy building, managing, and having fun. Don't miss out on the hype. Jump in and see why everyone is talking about Monkey Mart. Play now and build the store of your dreams. Ready to get started? Just search "Monkey Mart" and begin your journey today.

What should you be doing in running your business? Just what you always do: widen the moat, build enduring competitive advantage, delight your customers, and relentlessly fight costs

you've got to unlearn what you have learned.

When Derek Sivers first built his business CDbaby.com, he set up a standard confirmation email to let customers know their order had been shipped. After a few months, Derek felt that this email wasn’t aligned with his mission—to make people smile. So he sat down and wrote a better one. Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed on a satin pillow. A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved “Bon Voyage!” to your package, on its way to you, in our private CD Baby jet on this day, Friday, June 6th. I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!! —Derek Sivers, Anything You Want The result wasn’t just delighted customers. That one email brought thousands of new customers to CD Baby. The people who got it couldn’t help sharing it with their friends. Try Googling “private CD Baby jet”; you’ll find over 900,000 search results to date. Derek’s email has been cited by business blogs the world over as an example of how to authentically put your words to work for your business.

The do-not-delete (DND) rule states that unless a comment is obscene, profane, or bigoted, or it contains someone’s personal and private information, it should never be deleted from a social network site. It might be best to illustrate the wisdom of the DND rule by first playing out a scenario in which you don’t follow it.

Sure, not everyone who posts on your Facebook wall or tweets about you has as much sway or trendsetting ability as some celebrities, but they certainly can spread the word on your behalf—easily and quickly—especially if you thank and encourage them. (Some users probably have more online influence than some so-called celebrities too!)

If you want to grow a social presence, you have to take the time and energy to attract the low-hanging fruit: your current customers and other people who know you. From there, you’ll gain other fans and followers who are likely to eventually buy from you. But you have to start with your current customers.

THE ROAD TO LIKEABLE SOCIAL MEDIA SUCCESS IS PAVED BY YOUR CURRENT CUSTOMERS

Why would you possibly make a decision about a doctor, an attorney, a mechanic, or any important product or service for that matter based on advertising or Google search placement

In the market of Clare, so cheery the glare Of the shops and the booths of the tradespeople there; That I take a delight on a Saturday night In walking that way and in viewing the sight. For it's here that one sees all the objects that please-- New patterns in silk and old patterns in cheese, For the girls pretty toys, rude alarums for boys, And baubles galore while discretion enjoys-- But here I forbear, for I really despair Of naming the wealth of the market of Clare. A rich man comes down from the elegant town And looks at it all with an ominous frown; He seems to despise the grandiloquent cries Of the vender proclaiming his puddings and pies; And sniffing he goes through the lanes that disclose Much cause for disgust to his sensitive nose; And free of the crowd, he admits he is proud That elsewhere in London this thing's not allowed; He has seen nothing there but filth everywhere, And he's glad to get out of the market of Clare. But the child that has come from the gloom of the slum Is charmed by the magic of dazzle and hum; He feasts his big eyes on the cakes and the pies, And they seem to grow green and protrude with surprise At the goodies they vend and the toys without end-- And it's oh! if he had but a penny to spend! But alas, he must gaze in a hopeless amaze At treasures that glitter and torches that blaze-- What sense of despair in this world can compare With that of the waif in the market of Clare? So, on Saturday night, when my custom invites A stroll in old London for curious sights, I am likely to stray by a devious way Where goodies are spread in a motley array, The things which some eyes would appear to despise Impress me as pathos in homely disguise, And my battered waif-friend shall have pennies to spend, So long as I've got 'em (or chums that will lend); And the urchin shall share in my joy and declare That there's beauty and good in the market of Clare.

Chasing tax cheats using normal procedures was not an option. It would take decades just to identify anything like the majority of them and centuries to prosecute them successfully; the more we caught, the more clogged up the judicial system would become. We needed a different approach. Once Danis was on board a couple of days later, together we thought of one: we would extract historical and real-time data from the banks on all transfers taking place within Greece as well as in and out of the country and commission software to compare the money flows associated with each tax file number with the tax returns of that same file number. The algorithm would be designed to flag up any instance where declared income seemed to be substantially lower than actual income. Having identified the most likely offenders in this way, we would make them an offer they could not refuse. The plan was to convene a press conference at which I would make it clear that anyone caught by the new system would be subject to 45 per cent tax, large penalties on 100 per cent of their undeclared income and criminal prosecution. But as our government sought to establish a new relationship of trust between state and citizenry, there would be an opportunity to make amends anonymously and at minimum cost. I would announce that for the next fortnight a new portal would be open on the ministry’s website on which anyone could register any previously undeclared income for the period 2000–14. Only 15 per cent of this sum would be required in tax arrears, payable via web banking or debit card. In return for payment, the taxpayer would receive an electronic receipt guaranteeing immunity from prosecution for previous non-disclosure.17 Alongside this I resolved to propose a simple deal to the finance minister of Switzerland, where so many of Greece’s tax cheats kept their untaxed money.18 In a rare example of the raw power of the European Union being used as a force for good, Switzerland had recently been forced to disclose all banking information pertaining to EU citizens by 2017. Naturally, the Swiss feared that large EU-domiciled depositors who did not want their bank balances to be reported to their country’s tax authorities might shift their money before the revelation deadline to some other jurisdiction, such as the Cayman Islands, Singapore or Panama. My proposals were thus very much in the Swiss finance minister’s interests: a 15 per cent tax rate was a relatively small price to pay for legalizing a stash and allowing it to remain in safe, conveniently located Switzerland. I would pass a law through Greece’s parliament that would allow for the taxation of money in Swiss bank accounts at this exceptionally low rate, and in return the Swiss finance minister would require all his country’s banks to send their Greek customers a friendly letter informing them that, unless they produced the electronic receipt and immunity certificate provided by my ministry’s web page, their bank account would be closed within weeks. To my great surprise and delight, my Swiss counterpart agreed to the proposal.19

To please God alone” (soli Deo placere) was the ardent desire of this remarkable man, who lived in God velut naturaliter, “as it were naturally” (:214, 215). The “ascent to God” evolved in twelve successive “degrees of humility” (on these, cf Heufelder 1983:51–150), and the purpose of his Rule (as formulated by Benedict himself in chapter 7) was to help the monk arrive at that love of God which, being perfect, casts out fear; whereby he shall begin to keep, without labor, and as it were naturally and by custom, all those precepts which he had hitherto observed through fear: no longer through dread of hell, but for the love of Christ, and of a good habit and a delight in virtue.

What types of information and tools can you put on your site that will pull in more people from your market?

Your focus should include creating communities outside of your site for people to connect with you, your products, and others within the community. Ultimately, this “outside” focus will drive people back to your site.

Before you begin making the changes we outline in the remainder of this book, take some time to measure where you currently stand in order to track your progress and results as you implement changes.

what other types of information, other than product specs, would be useful to your marketplace?

There are two ways to create a winning strategy in an era where remarkable ideas spread virally

The second method for creating a winning strategy in the era of inbound marketing is to be the world's best at what you do

If you need further help redefining your value proposition, we recommend you read the first few chapters of Blue Ocean Strategy by W. Chan Kim

The Audience Persona The true delight is in the finding out rather than in the knowing. ISAAC ASIMOV Repeat this sentence: I am not the target for my content. This thought is critical as you go through this chapter. Business owners and marketers tend to bend their content to their thinking. Don’t fall into this trap.

Polaroid sales grew from just under $1.5 million in 1948 to $1.4 billion in 1978. For 30 years, Polaroid dominated instant print like Pan Am dominated international travel: by delivering spectacular breakthroughs, year after year, which delighted customers. In both cases, a master P-type innovator at the top fueled those loonshots, which grew the franchise, which, in turn, fueled more loonshots. The wheel in the camera kept on turning. The dangerous virtuous cycle spun faster and faster.

Amazon’s goal has always been to minimize the time and energy its talented people must spend on routine service interactions, freeing them to innovate new ways to delight the customer.)

You can think of this as a three-tier ​pyramid with must-haves on the bottom, performance features just above that, and delighters at the top.

One: Sweat for generations and the hard work of teams. Two: In Wipro we work for the customer’s delight. Three: A bit of luck. The third point will not be of any consequence if the first two aspects are not achieved.

Culture stems from founders, but it is best reflected in the trusted team the founders form to launch their venture. So ask that team: What do we care about? What do we believe? Who do we want to be? How do we want our company to act and make decisions? Then write down their responses. They will, in all likelihood, encompass the founders’ values, but embellish them with insights from the team’s different perspectives and experiences. Most companies neglect this. They become successful, and then decide they need to document their culture. The job falls to someone in the human resources or PR department who probably wasn’t a member of the founding team but who is expected to draft a mission statement that captures the essence of the place. The result is usually a set of corporate sayings that are full of “delighted” customers, “maximized” shareholder value, and “innovative” employees. The difference, though, between successful companies and unsuccessful ones is whether employees believe the words.

Maruti also changed the system of making payments to vendors. The supply contract with component manufacturers contained the usual provision of thirty-day credit for the buyer. However, after a few years of operation, Maruti offered to make payments in fifteen days, with a 0.5 per cent discount for early payment. The vendors were delighted, as most of their customers rarely paid them even within thirty days, and they were constantly facing cash flow problems. Working capital could not be easily obtained from banks, and interest rates were high. Money from private moneylenders was very expensive. So, getting paid in fifteen days, and by a manufacturer who was buying a large part of their output, was a boon.

Usability answers the question, “Can customers use your product?” Delight answers the question, “Do customers enjoy using your product?

I'm anxious to hear what he will say to the people back in Cambridge—the engineers who write the code, the bros in the boiler room who sell it, the grunts in the content factory who generate the leads, the customer service reps who deal with angry people all day. Most of these people will get next to nothing from this IPO, but their hard work had just made Dharmesh an immensely wealthy man. How will he thank them? He embodies our culture: He's the creator of HEART, the inventor of "delightion," the pundit who proclaims, "Success is making those who believed in you look brilliant." This man who has just reaped a $70 million windfall, whose stock will soon be worth more than $100 million when HubSpot shares keep climbing, looks into the camera and says something amazing: "Get back to work.

identify your employee adjectives, (2) recruit through proper advertising, (3) identify winning personalities, and (4) select your winners. Step One: Identify Your Employee Adjectives When you think of your favorite employees in the past, what comes to mind? A procedural element such as an organized workstation, neat paperwork, or promptness? No. What makes an employee memorable is her attitude and smile, the way she takes the time to make sure a customer is happy, the extra mile she goes to ensure orders are fulfilled and problems are solved. Her intrinsic qualities—her energy, sense of humor, eagerness, and contributions to the team—are the qualities you remember. Rather than relying on job descriptions that simply quantify various positions’ duties and correlating them with matching experience as a tool for identifying and hiring great employees, I use a more holistic approach. The first step in the process is selecting eight adjectives that best define the personality ideal for each job or role in your business. This is a critical step: it gives you new visions and goals for your own management objectives, new ways to measure employee success, and new ways to assess the performance of your own business. Create a “Job Candidate Profile” for every job position in your business. Each Job Candidate Profile should contain eight single- and multiple-word phrases of defining adjectives that clearly describe the perfect employee for each job position. Consider employee-to-customer personality traits, colleague-to-colleague traits, and employee-to-manager traits when making up the list. For example, an accounting manager might be described with adjectives such as “accurate,” “patient,” “detailed,” and “consistent.” A cocktail server for a nightclub or casual restaurant would likely be described with adjectives like “energetic,” “fun,” “music-loving,” “sports-loving,” “good-humored,” “sociable conversationalist,” “adventurous,” and so on. Obviously, the adjectives for front-of-house staff and back-of-house staff (normally unseen by guests) will be quite different. Below is one generic example of a Job Candidate Profile. Your lists should be tailored for your particular bar concept, audience, location, and style of business (high-end, casual, neighborhood, tourist, and so on). BARTENDER Energetic Extroverted/Conversational Very Likable (first impression) Hospitable, demonstrates a Great Service Attitude Sports Loving Cooperative, Team Player Quality Orientated Attentive, Good Listening Skills SAMPLE ADJECTIVES Amazing Ambitious Appealing Ardent Astounding Avid Awesome Buoyant Committed Courageous Creative Dazzling Dedicated Delightful Distinctive Diverse Dynamic Eager Energetic Engaging Entertaining Enthusiastic Entrepreneurial Exceptional Exciting Fervent Flexible Friendly Genuine High-Energy Imaginative Impressive Independent Ingenious Keen Lively Magnificent Motivating Outstanding Passionate Positive Proactive Remarkable Resourceful Responsive Spirited Supportive Upbeat Vibrant Warm Zealous Step Two: Recruit through Proper Advertising The next step is to develop print or online advertising copy that will attract the personalities you’ve just defined.

In the service business, a good surprise is one that delights employees as well as customers.

It is through improving our ability to deliver software that organizations can deliver features faster, pivot when needed, respond to compliance and security changes, and take advantage of fast feedback to attract new customers and delight existing ones.

Jeff’s clarity, intensity of focus, and ability to prioritize, which has no doubt become ingrained in his key team, is unusual and behind his ability to keep leaping forward versus protecting existing ground. Seeing the future, he put in place the critical DNA that would help the whole company embody his vision. His focus was on very bright, high-growth-potential and fluid-minded people, with the right values as “builders.” He looked for people that absolutely prioritized customer trust and delight, who at all times were long-term focused and driven to be bold and innovative.

Dino’s Farm Shop is a charming and addictive simulation game where farming meets prehistoric fun! In this unique tycoon-style game, players run a thriving farm shop—with dinosaurs as their adorable helpers. Plant crops, raise animals, process goods, and sell your products to friendly villagers, all while managing a growing team of working dinos. What Is Dino’s Farm Shop? Set in a colorful world where dinosaurs help with daily chores, Dino’s Farm Shop combines idle gameplay with business strategy. You start with a small patch of land, a few seeds, and a helpful dinosaur assistant. As you grow your farm, you unlock new crops, upgrade facilities, and open a bustling shop to sell your goods. The game offers the perfect mix of relaxing farming and satisfying progress. From planting corn to baking bread and selling jam, every task feels rewarding—especially when your dinos are doing the heavy lifting. Key Features Dinosaur Helpers: Assign different dinosaurs to tasks like harvesting, cooking, or delivering goods. Each dino has its own strengths! Farm and Shop Management: Plant crops, collect milk and eggs, process ingredients, and run a busy farm shop. Idle Progress: Your dinos keep working even when you’re offline. Come back to see your shelves stocked and coins earned! Upgrades and Expansions: Unlock new fields, bakery machines, and storage rooms to grow your production. Cute and Colorful Graphics: Enjoy a vibrant, relaxing art style that makes every farming day fun and cozy. Tips to Succeed in Dino’s Farm Shop Balance Production: Always keep enough raw materials for your processed goods. Don’t run out of eggs when baking pies! Upgrade Wisely: Focus on storage and speed upgrades early to boost output. Manage Dinos Efficiently: Assign dinos based on task type—some work faster in the kitchen, others in the fields. Keep the Shop Stocked: Restock shelves frequently to meet customer demand and avoid lost sales. Complete Orders: Fulfilling special customer orders earns bonus rewards and helps unlock new areas. Why You’ll Love Dino’s Farm Shop This game offers a fresh twist on the farming sim genre by adding dinosaurs and idle mechanics. It’s cute, stress-free, and highly satisfying to play—whether you spend five minutes or five hours managing your prehistoric paradise. Conclusion Dino’s Farm Shop is the perfect game for players who enjoy farm management, idle progress, and a dash of dino-themed delight. With its charming design and addictive gameplay loop, it’s easy to get hooked. Download now and start building the farm shop of your (Jurassic) dreams!

Our approach remains the same as it was on Amazon’s very first day,” Bezos says. “To make smart, fast decisions, stay nimble, innovate and invent and focus on delighting customers.

### Find the best fast food delivery in BTM Layout, Bangalore In clamoring urban areas like Bangalore, where the speed of life never dials back, the accommodation of food conveyance administrations has become key. For food darlings living or working in regions like BTM Design or Jayanagar, finding solid and speedy cheap food conveyance choices can be a distinct advantage. Whether you're longing for an exemplary burger, firm fries, or a heavenly pizza, this guide will assist you with exploring the best food requesting applications in Bangalore. #### Cheap Food Picks in BTM Format BTM Design, known for its dynamic feasting scene, offers a plenty of cheap food choices that take care of each and every taste. From nearby top picks to global chains, there's something for everybody. 1. **Big Bites**: Situated in the core of BTM Format, Enormous Nibbles presents probably the juiciest burgers and sandwiches around. Their conveyance administration is quick, guaranteeing your feast shows up hot and new. 2. **Pronto Pizza**: In the event that you're in the mind-set for pizza, Right now is a phenomenal decision. With a different menu that takes care of both veg and non-veg sweethearts, their high quality pizzas are created with the freshest fixings. The simplicity of requesting through different food applications makes it surprisingly better. 3. **Chaat Junction**: Hankering something neighborhood? Chaat Intersection has some expertise in a variety of tasty chaat choices that bring the road food experience to your doorstep. Their quick conveyance guarantees you can enjoy light meals whenever. 4. **Burger King**: No cheap food conveyance list is finished without referencing Burger Ruler. Accessible on all significant food conveyance applications, their burgers are a go-to for late-night desires and fast snacks. #### Requesting Applications for Accommodation With regards to best fast food delivery in BTM Layout, a few stand apart for their ease of use and broad eatery decisions. 1. **Swiggy**: This application has acquired gigantic notoriety among Bangaloreans for its tremendous choice of eateries and fast conveyance. With continuous following and a large group of client well disposed highlights, Swiggy makes requesting food a breeze. 2. **Zomato**: Known for its café surveys and evaluations, Zomato likewise gives a consistent food conveyance experience. You can investigate different cooking styles and attempt new spots right from the application, ideal for foodies needing to find new flavors. 3. **Uber Eats**: However prestigious around the world, Uber Eats has customized its contributions for the Indian market, collaborating with heap cafés. Its not difficult to-explore point of interaction and speedy help go with it a most loved decision among many. 4. **Dineout**: While essentially known for table reservations, Dineout has extended its administrations to incorporate food conveyance. They frequently give select arrangements, making it an extraordinary choice for economical coffee shops. #### Why Pick Cheap Food Conveyance? Cheap food conveyance isn't just about comfort; it permits you to partake in different dinners without the problem of cooking or eating out. It's ideally suited for occupied experts, understudies, or anybody needing to save time while fulfilling those inexpensive food desires. All in all, whether you're in BTM Format or Jayanagar, a wide exhibit of cheap food conveyance choices can take care of all your impulses. With solid food requesting applications readily available, partaking in a scrumptious dinner is only a couple of taps away. So the following time hunger strikes, you know where to go for delightful and brief cheap food conveyance in Bangalore. Partake in your feast!

Order Meals Online in JP Nagar- Your Complete Source for Convenient Cuisine Hungry and need to quickly get hold of a meal solution in JP Nagar? Order meals online in JP Nagar using the area's safest food ordering service platform. With the option at your home, office, or any point between the two, order your beloved cuisine with minimum effort on your mobile phone. The best food ordering platform in JP Nagar links you to scores of local restaurants and cloud kitchens. From classic South Indian dishes to global cuisine, explore the region's culinary diversity without venturing out of your comfort zone. The user-friendly app of the platform simplifies menu browsing, dish selection, and order completion. What makes this service unique is its dedication to prompt delivery and quality food. Each restaurant partner maintains rigorous quality standards to ensure that your meals reach you fresh and tasty. Through real-time tracking of orders, you'll have a clear idea of when your food will arrive, putting an end to waiting in the dark. Want affordable options? The site provides daily deals, combination discounts, and loyalty rewards that ensure that to order meals online in JP Nagar is affordable for all. First-time customers get special welcome offers, while frequent customers get personalized offers on their ordering history. Safety and hygiene are the highest concerns in every order. Contactless delivery methods, packed, sealed orders, and continuous quality audits guarantee your food is treated with the highest care. The platform makes open communication regarding preparation time and delivery estimates to keep you aware at every step of the way. Easy ordering customization is provided by the website's extensive menu selection. Regardless of dietary restrictions, spice tolerance, or other special requests, make them known through the application directly. Any issue with your order is answered immediately by the supportive customer care team. Join the growing community of satisfied customers in JP Nagar who enjoy hassle-free meal experiences every day. From morning breakfast to late-night snacks, Order meals online in JP Nagar whenever hunger strikes, and let the platform handle the rest. Beyond convenience, the service supports local restaurants and provides employment opportunities in the community. The platform's commitment to sustainable packaging and eco-friendly delivery practices makes every order environmentally responsible. Download the app now and redefine the way you enjoy food in JP Nagar. With plenty of restaurant options, timely delivery, and superb customer support, this platform provides not only food but total satisfaction with each order. Because lunch and dinner time must be about delight, not toil.

The Stunning Graphics of Monkey Mart – A Visual Delight! One of the standout features of Monkey Mart is its adorable and vibrant graphics that make the game so visually appealing. From the very first moment you start playing, you’ll notice the bright, colorful world that surrounds you. Whether you’re managing your supermarket or gathering resources, the graphics play a huge role in creating an enjoyable and immersive experience. Charming Character Design The most striking aspect of the graphics in Monkey Mart is the cute and quirky monkey characters. As the main character, your monkey is designed to be playful, lovable, and full of personality. The attention to detail in the character design makes the monkey feel like a true protagonist, from the little animations it performs while crafting products to its adorable expressions when interacting with customers. The game doesn’t stop with the main character – you’ll also encounter a variety of other fun and colorful animals that add charm and liveliness to the game world. The characters are not only cute but are animated in a way that brings them to life, making the gameplay experience feel engaging and fun. Vibrant Store Environment The setting of Monkey Mart is equally delightful, with a bright and cheery supermarket environment. The shelves are filled with a wide variety of products, each designed with a fun, cartoony aesthetic. From fruits and vegetables to snacks and drinks, everything is drawn with rich colors and attention to detail. The game does a fantastic job of creating a cozy yet bustling environment where you feel like you’re truly running your own supermarket. The store is not static – as you upgrade your supermarket and unlock new features, the store’s appearance changes. You’ll see new sections being added, shelves becoming more organized, and the whole atmosphere evolving as you grow your business. Smooth Animations and Simple UI The animations in Monkey Mart are smooth and fluid, contributing to the overall charm of the game. Whether it’s the monkey crafting a product, a customer walking in, or even the subtle details like the flicker of a light bulb, every little animation enhances the experience. The user interface (UI) is clean, simple, and easy to navigate, which allows you to focus on managing your supermarket without distraction. The combination of a straightforward UI and visually appealing graphics ensures you’ll enjoy the gameplay without feeling overwhelmed. A Fun, Inviting Aesthetic Overall, Monkey Mart excels in creating a fun, colorful, and inviting aesthetic that keeps you engaged and entertained. The graphics play an important role in the game's charm, making it a joy to explore and manage your virtual supermarket. If you love cute visuals and a playful atmosphere, Monkey Mart is sure to delight!

In his whole presentation, it never emerges that women are different beings – we will not say lesser, rather the opposite from men. He finds the suppression of women an analogy to that of Negroes. Any girl, even without a suffrage or legal competence, whose hand a man kisses and for whose love he is prepared to dare all, could have set him right. It is really a stillborn thought to send women into the struggle for existence exactly as man. If, for instance, I imagined my gentle sweet girl as a competitor, it would only end in my telling her, as I did seventeen months ago, that I am fond of her and that I implore her to withdraw from the strife into the calm, uncompetitive activity of my home. It is possible that changes in upbringing may suppress all a woman’s tender attributes, needful of protection and yet so victorious, and that she can then earn a livelihood like men. It is also possible that in such an event one would not be justified in mourning the passing away of the most delightful thing the world can offer us – our ideal of womanhood. I believe that all reforming action in law and education would break down in front of the fact that, long before the age at which a man can earn a position in society, Nature has determined woman’s destiny through beauty, charm, and sweetness. Law and custom have much to give women that has been withheld from them, but the position of women will surely be what it is: in youth an adored darling and in mature years a loved wife.