Voice Of Employee Quotes

You have visitors," Maximus stated. ... "Stop" I did at his commanding tone, and then cursed. I wasn't one of his employees-he had no right to order me around. "No," I said defiantly. "I'm sweaty snd bloody and I want to take a shower, so whatever you have to say, it can wait." Maximus lost his impassive expression an looked at me as if I'd suddenly sproute a second head. Vlad's brows drew together and he opened his mouth, but before he could speak, laughter rang out from the hallway. "I simply must meet whoever has out you in your place so thoroughly, Tepesh," an unfamiliar British voice stated. "Did I mention they were on their way down," Maximus muttered.

What are you doing here?” a deep voice demanded. My heart burst into a rapid staccato as I swung around, ready to defend myself. Only instead of a guard or employee, Giguhl sat a few feet away laughing at me. “Dammit, you scared the crap out of me.” He laughed, a spooky noise coming from an even spookier-looking cat. “You should have seen your face.

Employees hate meetings because they reveal that self-promotion, sycophancy, dissimulation and constantly talking nonsense in a loud confident voice are more impressive than merely being good at the job - and it is depressing to lack these skills but even more depressing to discover one's self using them.

I never wanted to fix things with them.” I pause, and my voice is very quiet. “I wanted out. I screwed up.” “I don’t know, Murph.” We make the turn into the cemetery, and he hesitates, as if unsure of his next words. “I wonder if you’re just telling yourself that.” I frown. “What?” “I don’t think you wanted to kill yourself.” I pull next to his car in the now-empty employee lot. “Didn’t you listen to everything I just told you?” “Yeah. I did. Maybe you wanted to try to kill yourself, but I don’t think you wanted to actually do it.” “What’s the difference?” He opens the door and gets out, standing there, looking down at me. “You wore your seat belt.

Effective leaders almost never need to yell. The leader will have created an environment where disappointing him causes his people to be disappointed in themselves. Guilt and affection are far more powerful motivators than fear. The great coaches of team sports are almost always people who simply need to say, in a quiet voice, “That wasn’t our best, now was it?” and his players melt. They love this man, know he loves them, and will work tirelessly not to disappoint him. People are drawn to this kind of leader, as I was drawn all those years ago to Harry Howell, the grocer. A leader who screams at his employees or belittles them will not attract and retain great talent over the long term.

People had Jewish friends, good friends; Jewish employers, good employers; Jewish employees, hard workers. They obeyed the laws, they didn’t hurt anyone. And here was Hitler saying they were to blame for everything. ‘So when the vans came and took them away, people didn’t do anything. They stayed out of the way, they kept quiet. They even got to believing the voice that shouted the loudest. Because that’s the way people are, particularly the Germans. We’re a very obedient people. It’s our greatest strength and our greatest weakness. It enables us to build an economic miracle while the British are on strike, and it enables us to follow a man like Hitler into a great big mass grave.

Give people a voice, encourage, motivate and reward them

It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.

You have a visitors," Maximus stated. His face was impassive, but I still cringed, trying to discreetly tug my hand out of Vlad's. He let me go and folded his arms, smiling in that scary, pleasant way at Maximus. “And they are so important that you had to find me at once and enter without knocking?” I heard the threat behind those words and blanched. He wasn’t about to throw down on Maximus over this, was he? Don’t, I sent him, not adding the please only because I knew the word didn’t work on him. “Forgive me, but it’s Mencheres and his co-ruler,” Maximus stated, not sounding apologetic even though he bowed. “Their wives as well.” I started to slink away, sanity returning now that I wasn’t caught up by Vlad’s mesmerizing nearness. What had I been doing? Nothing smart, that was for sure. “Leila Stop,” Vlad said I kept heading for the door. “You have company, so I’ll just make myself scarce-“ “Stop” I did at his commanding tone, and then cursed. I wasn’t one of his employees-he had no right to order me around. “NO,” I said defiantly. “I’m sweaty, and bloody and I want to take a shower, so whatever you have to say, it can wait.” Maximus lost his impassive expression and looked at me as if I’d suddenly sprouted a second head. Vlad’s brow drew together and he opened his mouth, but before he could speak, laughter rang out from the hallway. “I simply must meet whoever has put you in your place so thoroughly, Tepesh,” an unfamiliar British voice stated. “Did I mention they were on their way down?” Maximus muttered before the gym door swung open and four people entered. The first was a short-haired brunet whose grin made me assume he was the one who’d greeted Vlad with the taunt. He was also handsome in a too-pretty way that made me think with less muscles, a wig, and some makeup he’d look great in a dress. Vlad’s scowl vanished into a smile as the brunet’s gaze swung in my direction as though he’d somehow heard that. “Looks as though she’s put you in your place as well, Bones,” Vlad drawled. “So it seems.” Bones replied, winking at me.” “But while I’ve worn many disguises, I draw the line at a dress.” My mouth dropped another mind reader?

bonuses don't really motivate workers. Once they reach a certain baseline salary, money is no longer the main driver. They need something more. Reams have been written about the Millennial generation's hunter for impact and meaning at work. In one way, I think Millennials (and Generation Z) are not so different from the rest of us. They just voice the desires the rest of us have learned to keep quiet.

You all think you have great ideas or Pokemon games, but if I actually listened to all of you and we combined all of your ideas in a game, it would be an unplayable monstrosity. You want a game with all the regions, but only the first generation Pokemons, yet all the legendary ones and such silly things. Whenever I receive one of these rants, I go to the development floor and read it out loud to all the Game Freak employees in a mocking voice, and we all laugh at you.

At the very least, to set our healthcare workers, patients, and patient caregivers up for success, we must modernize the systems that guide their work and enable their voices to be heard—especially when they see opportunities to prevent harm and improve care environments.

Pierre sipped, and nodded. It was relaxing being around Chef Véronique, though he knew she scared the crap out of the new employees. She was huge and beefy, her face like a pumpkin and her voice like a root vegetable. And she had knives. Lots of them. And cleavers and cast-iron pans.

George B. Johnston of Enid, Oklahoma, is the safety coordinator for an engineering company. One of his responsibilities is to see that employees wear their hard hats whenever they are on the job in the field. He reported that whenever he came across workers who were not wearing hard hats, he would tell them with a lot of authority of the regulation and that they must comply. As a result he would get sullen acceptance, and often after he left, the workers would remove the hats. He decided to try a different approach. The next time he found some of the workers not wearing their hard hat, he asked if the hats were uncomfortable or did not fit properly. Then he reminded the men in a pleasant tone of voice that the hat was designed to protect them from injury and suggested that it always be worn on the job. The result was increased compliance with the regulation with no resentment or emotional upset.

James would only look for music composed and performed by humans. Nowadays people didn’t feel the need to learn to play musical instruments. And why would they, since the sounds they produced could be perfectly generated digitally. Human voices were sample recorded, then modified and remastered by artificial intelligence. Where did our creativity go?

In the center of Blizzard’s sprawling Irvine campus is a giant statue of a Warcraft orc. Surrounding that statue is a ring of plaques, each with a different message that’s meant to be a mantra for Blizzard employees. Some of them seem like they’ve been ripped from parody motivational posters—“Think Globally”; “Commit to Quality”—but one resonated strongly with the Diablo III team throughout 2012: “Every Voice Matters.

Many of us in healthcare entered the profession because we wanted to help, heal, and serve. At our core, we have compassion, empathy, and a drive to help people live their best lives. Recognizing and implementing actions to prevent patient and employee harm has the greatest potential effect on the quality of care delivered in our health care system, just as preventative care and wellness efforts slow or stop the progression of disease.

Moments of pride commemorate people’s achievements. We feel our chest puff out and our chin lift. 2. There are three practical principles we can use to create more moments of pride: (1) Recognize others; (2) Multiply meaningful milestones; (3) Practice courage. The first principle creates defining moments for others; the latter two allow us to create defining moments for ourselves. 3. We dramatically underinvest in recognition. • Researcher Wiley: 80% of supervisors say they frequently express appreciation, while less than 20% of employees agree. 4. Effective recognition is personal, not programmatic. (“ Employee of the Month” doesn’t cut it.) • Risinger at Eli Lilly used “tailored rewards” (e.g., Bose headphones) to show his team: I saw what you did and I appreciate it. 5. Recognition is characterized by a disjunction: A small investment of effort yields a huge reward for the recipient. • Kira Sloop, the middle school student, had her life changed by a music teacher who told her that her voice was beautiful. 6. To create moments of pride for ourselves, we should multiply meaningful milestones—reframing a long journey so that it features many “finish lines.” • The author Kamb planned ways to “level up”—for instance “Learn how to play ‘Concerning Hobbits’ from The Fellowship of the Ring”—toward his long-term goal of mastering the fiddle.

If I didn't know what I know, I would be happy to extend the same benefit of the doubt to Twitter and Facebook. But when you look around at the employees who work at these big tech platforms or you consider the fact that just about everyone who's had problems with censorship has been conservative, it becomes clear that this is no accident or technological hiccup. It is a deliberate attempt by hipster liberals in Silicon Valley to shut down the voices that hardworking Americans want to hear.

In an early study on power and management, supervisors who felt powerless used more coercive power — threats of punishment or even being fired — when dealing with a “problem worker,” whereas supervisors who felt powerful used more personal persuasion approaches, such as praise or admonishment.26 In another study, managers who felt powerless were more ego-defensive, causing them to solicit less input. In fact, managers who felt powerless judged employees who voiced opinions more negatively.27

PEACETIME CEO/WARTIME CEO Peacetime CEO knows that proper protocol leads to winning. Wartime CEO violates protocol in order to win. Peacetime CEO focuses on the big picture and empowers her people to make detailed decisions. Wartime CEO cares about a speck of dust on a gnat’s ass if it interferes with the prime directive. Peacetime CEO builds scalable, high-volume recruiting machines. Wartime CEO does that, but also builds HR organizations that can execute layoffs. Peacetime CEO spends time defining the culture. Wartime CEO lets the war define the culture. Peacetime CEO always has a contingency plan. Wartime CEO knows that sometimes you gotta roll a hard six. Peacetime CEO knows what to do with a big advantage. Wartime CEO is paranoid. Peacetime CEO strives not to use profanity. Wartime CEO sometimes uses profanity purposefully. Peacetime CEO thinks of the competition as other ships in a big ocean that may never engage. Wartime CEO thinks the competition is sneaking into her house and trying to kidnap her children. Peacetime CEO aims to expand the market. Wartime CEO aims to win the market. Peacetime CEO strives to tolerate deviations from the plan when coupled with effort and creativity. Wartime CEO is completely intolerant. Peacetime CEO does not raise her voice. Wartime CEO rarely speaks in a normal tone. Peacetime CEO works to minimize conflict. Wartime CEO heightens the contradictions. Peacetime CEO strives for broad-based buy-in. Wartime CEO neither indulges consensus building nor tolerates disagreements. Peacetime CEO sets big, hairy, audacious goals. Wartime CEO is too busy fighting the enemy to read management books written by consultants who have never managed a fruit stand. Peacetime CEO trains her employees to ensure satisfaction and career development. Wartime CEO trains her employees so they don’t get their asses shot off in the battle. Peacetime CEO has rules like “We’re going to exit all businesses where we’re not number one or two.” Wartime CEO often has no businesses that are number one or two and therefore does not have the luxury of following that rule.

Theoretically it is, indeed, asserted that the relation between employer and employee is based upon a contract for the accomplishment of a definite purpose. The purpose in this case is social production. But a contract has meaning only when both parties participate equally in the purpose. In reality, however, the worker has today no voice in determining production, for this is given over completely to the employer. The consequence is that the worker is debased by doing a thousand things which constantly serve only to injure the whole community for the advantage of the employer.

Some days it seems like every lowlife in town has Tail ’Em and Nail ’Em on their grease-stained Rolodex. A number of phone messages have piled up on the answering machine, breathers, telemarketers, even a few calls to do with tickets currently active. After some triage on the playback, Maxine returns an anxious call from a whistle-blower at a snack-food company over in Jersey which has been secretly negotiating with ex-employees of Krispy Kreme for the illegal purchase of top-secret temperature and humidity settings on the donut purveyor’s “proof box,” along with equally classified photos of the donut extruder, which however now seem to be Polaroids of auto parts taken years ago in Queens, Photoshopped and whimsically at that. “I’m beginning to think something’s funny about this deal,” her contact’s voice trembling a little, “maybe not even legit.” “Maybe, Trevor, because it’s a criminal act under Title 18?” “It’s an FBI sting operation!” Trevor screams. “Why would the FBI—” “Duh-uh? Krispy Kreme? On behalf of their brothers in law enforcement at all levels?” “All right. I’ll talk to them at the Bergen County DA, maybe they’ve heard something—” “Wait, wait, somebody’s coming, now they saw me, oh! maybe I better—” The line goes dead. Always happens.

They met in Jobs’s conference room, where Gates found himself surrounded by ten Apple employees who were eager to watch their boss assail him. Jobs didn’t disappoint his troops. “You’re ripping us off!” he shouted. “I trusted you, and now you’re stealing from us!” Hertzfeld recalled that Gates just sat there coolly, looking Steve in the eye, before hurling back, in his squeaky voice, what became a classic zinger. “Well, Steve, I think there’s more than one way of looking at it. I think it’s more like we both had this rich neighbor named Xerox and I broke into his house to steal the TV set and found out that you had already stolen it.

I should know; perfectionism has always been a weakness of mine. Brene' Bown captures the motive in the mindset of the perfectionist in her book Daring Greatly: "If I look perfect and do everything perfectly, I can avoid or minimize the painful feelings of shame, judgment, and blame." This is the game, and I'm the player. Perfectionism for me comes from the feelings that I don't know enough. I'm not smart enough. Not hardworking enough. Perfectionism spikes for me if I'm going into a meeting with people who disagree with me, or if I'm giving a talk to experts to know more about the topic I do … when I start to feel inadequate and my perfectionism hits, one of the things I do is start gathering facts. I'm not talking about basic prep; I'm talking about obsessive fact-gathering driven by the vision that there shouldn't be anything I don't know. If I tell myself I shouldn't overprepare, then another voice tells me I'm being lazy. Boom. Ultimately, for me, perfectionism means hiding who I am. It's dressing myself up so the people I want to impress don't come away thinking I'm not as smart or interesting as I thought. It comes from a desperate need to not disappoint others. So I over-prepare. And one of the curious things I've discovered is that what I'm over-prepared, I don't listen as well; I go ahead and say whatever I prepared, whether it responds to the moment or not. I miss the opportunity to improvise or respond well to a surprise. I'm not really there. I'm not my authentic self… If you know how much I am not perfect. I am messy and sloppy in so many places in my life. But I try to clean myself up and bring my best self to work so I can help others bring their best selves to work. I guess what I need to role model a little more is the ability to be open about the mess. Maybe I should just show that to other people. That's what I said in the moment. When I reflected later I realized that my best self is not my polished self. Maybe my best self is when I'm open enough to say more about my doubts or anxieties, admit my mistakes, confess when I'm feeling down. The people can feel more comfortable with their own mess and that's needs your culture to live in that. That was certainly the employees' point. I want to create a workplace where everyone can bring the most human, most authentic selves where we all expect and respect each other's quirks and flaws and all the energy wasted in the pursuit of perfection is saved and channeled into the creativity we need for the work that is a cultural release impossible burdens and lift everyone up.

The relationship between the Sophotechs and the men as depicted in that tale made no sense. How could they be hostile to each other?” Diomedes said, “Aren’t men right to fear machines which can perform all tasks men can do, artistic, intellectual, technical, a thousand or a million times better than they can do? Men become redundant.” Phaethon shook his head, a look of distant distaste on his features, as if he were once again confronted with a falsehood that would not die no matter how often it was denounced. In a voice of painstaking patience, he said: “Efficiency does not harm the inefficient. Quite the opposite. That is simply not the way it works. Take me, for example. Look around: I employed partials to do the thought-box junction spotting when I built this ship. My employees were not as skilled as I was in junction spotting. It took them three hours to do the robopsychology checks and hierarchy links I could have done in one hour. But they were in no danger of competition from me. My time is too valuable. In that same hour it would have taken me to spot their thought-box junction, I can earn far more than their three-hour wages by writing supervision architecture thought flows. And it’s the same with me and the Sophotechs. “Any midlevel Sophotech could have written in one second the architecture it takes me, even with my implants, an hour to compose. But if, in that same one second of time, that Sophotech can produce something more valuable—exploring the depth of abstract mathematics, or inventing a new scientific miracle, anything at all (provided that it will earn more in that second than I earn in an hour)—then the competition is not making me redundant. The Sophotech still needs me and receives the benefit of my labor. Since I am going to get the benefit of every new invention and new miracle put out on the market, I want to free up as many of those seconds of Sophotech time as my humble labor can do. “And I get the lion’s share of the benefit from the swap. I only save him a second of time; he creates wonder upon wonder for me. No matter what my fear of or distaste for Sophotechs, the forces in the marketplace, our need for each other, draw us together. “So you see why I say that not a thing the Silent One said about Sophotechs made sense. I do not understand how they could have afforded to hate each other. Machines don’t make us redundant; they increase our efficiency in every way. And the bids of workers eager to compete for Sophotech time creates a market for merely human work, which it would not be efficient for Sophotechs to underbid.

Forgetting herself entirely, Pandora let her head loll back against Gabriel's shoulder. "What kind of glue does Ivo use?" she asked languidly. "Glue?" he echoed after a moment, his mouth close to her temple, grazing softly. "For his kites." "Ah." He paused while a wave retreated. "Joiner's glue, I believe." "That's not strong enough," Pandora said, relaxed and pensive. "He should use chrome glue." "Where would he find that?" One of his hands caressed her side gently. "A druggist can make it. One part acid chromate of lime to five parts gelatin." Amusement filtered through his voice. "Does your mind ever slow down, sweetheart?" "Not even for sleeping," she said. Gabriel steadied her against another wave. "How do you know so much about glue?" The agreeable trance began to fade as Pandora considered how to answer him. After her long hesitation, Gabriel tilted his head and gave her a questioning sideways glance. "The subject of glue is complicated, I gather." I'm going to have to tell him at some point, Pandora thought. It might as well be now. After taking a deep breath, she blurted out, "I design and construct board games. I've researched every possible kind of glue required for manufacturing them. Not just for the construction of the boxes, but the best kind to adhere lithographs to the boards and lids. I've registered a patent for the first game, and soon I intend to apply for two more." Gabriel absorbed the information in remarkably short order. "Have you considered selling the patents to a publisher?" "No, I want to make the games at my own factory. I have a production schedule. The first one will be out by Christmas. My brother-in-law, Mr. Winterborne, helped me to write a business plan. The market in board games is quite new, and he thinks my company will be successful." "I'm sure it will be. But a young woman in your position has no need of a livelihood." "I do if I want to be self-supporting." "Surely the safety of marriage is preferable to the burdens of being a business proprietor." Pandora turned to face him fully. "Not if 'safety' means being owned. As things stand now, I have the freedom to work and keep my earnings. But if I marry you, everything I have, including my company, would immediately become yours. You would have complete authority over me. Every shilling I made would go directly to you- it wouldn't even pass through my hands. I'd never be able to sign a contract, or hire employees, or buy property. In the eyes of the law, a husband and wife are one person, and that person is the husband. I can't bear the thought of it. It's why I never want to marry.

One athlete does not make a team. One singer does not make a band. One actor does not make an ensemble. One participant does not make a contest. One employee does not make a company. One stroke does not make a portrait. One word does not make an essay. One paragraph does not make a thesis. One note does not make a symphony. One instrument does not make an orchestra. One finger does not make a hand. One toe does not make a foot. One lip does not make a voice. One member does not make a body. One cell does not make a being. One memory does not make an experience. One habit does not make a character. One act does not make a destiny. One day does not make a year. One moment does not make a lifetime. One man does not make a family. One home does not make a neighborhood. One clan does not make nation. One tribe does not make a continent. One people does not make a world.

Karzac and many of the hospital's employees were glued to the video screen, watching in horror as people were running away, some of them not getting far before being torn apart by priests in their red robes. "They're eating them!" One of the nurses wept as they all watched. Karzac schooled his face; he'd seen this before, just not to this degree or on his home planet. The cameras, some of them, now focused on the vampires who were fighting the priests, allowing the people to run away as best they could. "Those are the vampires," another physician said, the awe in his voice unconcealed. "Those monsters are exploding when they're killed," someone else observed. "Come, I think we're needed there more than here," Karzac said. "Leave half behind. Those who are willing, come with me." He gathered up as much in the way of supplies as he could and headed toward the door. Several followed his lead. "Look, there's a female vampire," someone said as Karzac made his way through the sliding glass doors of the emergency room. Karzac smiled grimly at the comment.

When there’s a knock at my door, I scream, “Go away!” The knock gets more persistent. “Fuckin’ leave me alone!” As the door creaks open, I hurl a cup at the door. The cup doesn’t hit a hospital employee; it hits Mrs. P. squarely in the chest. “Oh, shit. Not you,” I say. Mrs. P.’s got new glasses, with rhinestones on them. “That’s not exactly the greeting I expected, Alex,” she says. “I can still give you a detention for cussing, you know.” I turn on my side so I don’t have to look at her. “Did you come here to give me detention slips? ’Cause if you did, you can forget it. I’m not goin’ back to school. Thanks for visitin’. Sorry you have to leave so soon.” “I’m not going anywhere until you hear me out.” Oh, please no. Anything except having to listen to her lecture. I push the button that calls the nurse. “Can we help you, Alex?” a voice bellows through the speaker. “I’m bein’ tortured.” “I beg your pardon?” Mrs. P. walks over to me and pulls the speaker out of my hand. “He’s joking. Sorry to bother you.” She puts the remote speaker on the nightstand, deliberately out of my reach. “Don’t they give you happy pills in this place?” “I don’t want to be happy.

The decision to prioritize a victory in space over problems on Earth was the most widespread criticism against the space program. But even those voices in the black community who expressed admiration for the astronauts, who supported the program and its mission, took NASA to the woodshed for its lack of black faces. No black television commentators, no black administrators, no black faces in Mission Control, and most of all, no black astronauts. Blacks were still smarting over the perceived mistreatment of Ed Dwight, an astronaut trainee who was given his walking papers before he could even report for duty. Though groups like ACD and Reentry Physics still employed several of the former West Computers, Katherine and others found themselves the only black employees in their branch. They were maybe less visible at work now that segregation had been ended. But they were perhaps more invisible professionally in the black community. The white NASA folks tended to live in enclaves, carpooling together and barbecuing together and sending their kids to school together. They talked about work and imported the hierarchies and nuances of their work lives into their neighborhoods.

This means, a woman might think, that the law will treat her fairly in employment disputes if only she does her part, looks pretty, and dresses femininely. She would be dangerously wrong, though. Let’s look at an American working woman standing in front of her wardrobe, and imagine the disembodied voice of legal counsel advising her on each choice as she takes it out on its hanger. “Feminine, then,” she asks, “in reaction to the Craft decision?” “You’d be asking for it. In 1986, Mechelle Vinson filed a sex discrimination case in the District of Columbia against her employer, the Meritor Savings Bank, on the grounds that her boss had sexually harassed her, subjecting her to fondling, exposure, and rape. Vinson was young and ‘beautiful’ and carefully dressed. The district court ruled that her appearance counted against her: Testimony about her ‘provocative’ dress could be heard to decide whether her harassment was ‘welcome.’” “Did she dress provocatively?” “As her counsel put it in exasperation, ‘Mechelle Vinson wore clothes.’ Her beauty in her clothes was admitted as evidence to prove that she welcomed rape from her employer.” “Well, feminine, but not too feminine, then.” “Careful: In Hopkins v. Price-Waterhouse, Ms. Hopkins was denied a partnership because she needed to learn to ‘walk more femininely, talk more femininely, dress more femininely,’ and ‘wear makeup.’” “Maybe she didn’t deserve a partnership?” “She brought in the most business of any employee.” “Hmm. Well, maybe a little more feminine.” “Not so fast. Policewoman Nancy Fahdl was fired because she looked ‘too much like a lady.’” “All right, less feminine. I’ve wiped off my blusher.” “You can lose your job if you don’t wear makeup. See Tamini v. Howard Johnson Company, Inc.” “How about this, then, sort of…womanly?” “Sorry. You can lose your job if you dress like a woman. In Andre v. Bendix Corporation, it was ruled ‘inappropriate for a supervisor’ of women to dress like ‘a woman.’” “What am I supposed to do? Wear a sack?” “Well, the women in Buren v. City of East Chicago had to ‘dress to cover themselves from neck to toe’ because the men at work were ‘kind of nasty.’” “Won’t a dress code get me out of this?” “Don’t bet on it. In Diaz v. Coleman, a dress code of short skirts was set by an employer who allegedly sexually harassed his female employees because they complied with it.

You might have to negotiate further, depending on your state of mind. Maybe you don’t trust yourself. You think that you’ll ask yourself for one thing and, having delivered, immediately demand more. And you’ll be punitive and hurtful about it. And you’ll denigrate what was already offered. Who wants to work for a tyrant like that? Not you. That’s why you don’t do what you want yourself to do. You’re a bad employee—but a worse boss. Maybe you need to say to yourself, “OK. I know we haven’t gotten along very well in the past. I’m sorry about that. I’m trying to improve. I’ll probably make some more mistakes along the way, but I’ll try to listen if you object. I’ll try to learn. I noticed, just now, today, that you weren’t really jumping at the opportunity to help when I asked. Is there something I could offer in return for your cooperation? Maybe if you did the dishes, we could go for coffee. You like espresso. How about an espresso—maybe a double shot? Or is there something else you want?” Then you could listen. Maybe you’ll hear a voice inside (maybe it’s even the voice of a long-lost child). Maybe it will reply, “Really? You really want to do something nice for me? You’ll really do it? It’s not a trick?

Bob, Bob, I was joking,” I said. I smiled, and I must admit to feeling slightly gratified at how poorly my colleagues had coped in my absence. “A joke, Eleanor! Well, that’s a great sign—you must be on the mend, then,” Bob said, sounding relieved, either because of the joke or because I was getting better—or both, I supposed. “I’ll be back on Monday, Bob,” I said. “I’m ready.” My voice was firm, confident. “Great! And you’re sure it’s the right time? Och, that’s grand, Eleanor,” he said. “I’ll look forward to seeing you on Monday, then.” I could tell he was being genuine because of all the warmth that was coming down the phone. Your voice changes when you’re smiling, it alters the sound somehow. “Thank you very much for being so understanding about all of . . . about everything, Bob,” I said, a lump forming in my throat. “Thank you for your support. I’ve been meaning to say . . . I’m sorry if I haven’t always been a very . . . enthusiastic employee over the years . . .” “Ach, away you go,” he said, and I could almost picture him shaking his head. “The place wouldn’t be the same without you, Eleanor, it really wouldn’t. You’re an institution.” I heard his mobile phone ringing. He tutted. “I’m so sorry, but I’ve got to get this, Eleanor—it’s a new client. Now, you take care of yourself, and we’ll see you on Monday, right?

she feels lucky to have a job, but she is pretty blunt about what it is like to work at Walmart: she hates it. She’s worked at the local Walmart for nine years now, spending long hours on her feet waiting on customers and wrestling heavy merchandise around the store. But that’s not the part that galls her. Last year, management told the employees that they would get a significant raise. While driving to work or sorting laundry, Gina thought about how she could spend that extra money. Do some repairs around the house. Or set aside a few dollars in case of an emergency. Or help her sons, because “that’s what moms do.” And just before drifting off to sleep, she’d think about how she hadn’t had any new clothes in years. Maybe, just maybe. For weeks, she smiled at the notion. She thought about how Walmart was finally going to show some sign of respect for the work she and her coworkers did. She rolled the phrase over in her mind: “significant raise.” She imagined what that might mean. Maybe $2.00 more an hour? Or $2.50? That could add up to $80 a week, even $100. The thought was delicious. Then the day arrived when she received the letter informing her of the raise: 21 cents an hour. A whopping 21 cents. For a grand total of $1.68 a day, $8.40 a week. Gina described holding the letter and looking at it and feeling like it was “a spit in the face.” As she talked about the minuscule raise, her voice filled with anger. Anger, tinged with fear. Walmart could dump all over her, but she knew she would take it. She still needed this job. They could treat her like dirt, and she would still have to show up. And that’s exactly what they did. In 2015, Walmart made $14.69 billion in profits, and Walmart’s investors pocketed $10.4 billion from dividends and share repurchases—and Gina got 21 cents an hour more. This isn’t a story of shared sacrifice. It’s not a story about a company that is struggling to keep its doors open in tough times. This isn’t a small business that can’t afford generous raises. Just the opposite: this is a fabulously wealthy company making big bucks off the Ginas of the world. There are seven members of the Walton family, Walmart’s major shareholders, on the Forbes list of the country’s four hundred richest people, and together these seven Waltons have as much wealth as about 130 million other Americans. Seven people—not enough to fill the lineup of a softball team—and they have more money than 40 percent of our nation’s population put together. Walmart routinely squeezes its workers, not because it has to, but because it can. The idea that when the company does well, the employees do well, too, clearly doesn’t apply to giants like this one. Walmart is the largest employer in the country. More than a million and a half Americans are working to make this corporation among the most profitable in the world. Meanwhile, Gina points out that at her store, “almost all the young people are on food stamps.” And it’s not just her store. Across the country, Walmart pays such low wages that many of its employees rely on food stamps, rent assistance, Medicaid, and a mix of other government benefits, just to stay out of poverty. The

One executive team I worked with had at one time identified three criteria for deciding what projects to take on. But over time they had become more and more indiscriminate, and eventually the company’s portfolio of projects seemed to share only the criterion that a customer had asked them to do it. As a result, the morale on the team had plummeted, and not simply because team members were overworked and overwhelmed from having taken on too much. It was also because no project ever seemed to justify itself, and there was no greater sense of purpose. Worse, it now became difficult to distinguish themselves in the marketplace because their work, which had previously occupied a unique and profitable niche, had become so general. Only by going through the work of identifying extreme criteria were they able to get rid of the 70 and 80 percents that were draining their time and resources and start focusing on the most interesting work that best distinguished them in the marketplace. Furthermore, this system empowered employees to choose the projects on which they could make their highest contribution; where they had once been at the mercy of what felt like capricious management decisions, they now had a voice. On one occasion I saw the quietest and most junior member of the team push back on the most senior executive. She simply said, “Should we be taking on this account, given the criteria we have?” This had never happened until the criteria were made both selective and explicit. Making our criteria both selective and explicit affords us a systematic tool for discerning what is essential and filtering out the things that are not.

I want to share three warnings. First, to stand up for human goodness is to stand up against a hydra–that mythological seven-headed monster that grew back two heads for every one Hercules lopped off. Cynicism works a lot like that. For every misanthropic argument you deflate, two more will pop up in its place. Veneer theory is a zombie that just keeps coming back. Second, to stand up for human goodness is to take a stand against the powers that be. For the powerful, a hopeful view of human nature is downright threatening. Subversive. Seditious. It implies that we’re not selfish beasts that need to be reined in, restrained and regulated. It implies that we need a different kind of leadership. A company with intrinsically motivated employees has no need of managers; a democracy with engaged citizens has no need of career politicians. Third, to stand up for human goodness means weathering a storm of ridicule. You’ll be called naive. Obtuse. Any weakness in your reasoning will be mercilessly exposed. Basically, it’s easier to be a cynic. The pessimistic professor who preaches the doctrine of human depravity can predict anything he wants, for if his prophecies don’t come true now, just wait: failure could always be just around the corner, or else his voice of reason has prevented the worst. The prophets of doom sound oh so profound, whatever they spout. The reasons for hope, by contrast, are always provisional. Nothing has gone wrong–yet. You haven’t been cheated–yet. An idealist can be right her whole life and still be dismissed as naive. This book is intended to change that. Because what seems unreasonable, unrealistic and impossible today can turn out to be inevitable tomorrow. The time has come for a new view of human nature. It’s time for a new realism. It’s time for a new view of humankind.

I don’t have to be able to see you to feel your disapproval, you know.” Tristan finally broke the silence. The two hour carriage ride had been painfully quiet. Tristan leaned his head against the back of the leather seat. “I have my reasons, and I don’t intend to share them with my valet.” Ellis grunted, but remained quiet. “She is better off without me.” Four beats later, Ellis responded. “There is no reason to share your thoughts with a mere valet, my lord.” “I cannot give her the life she deserves.” “As you say.” “Her ladyship seems to think my blindness makes no difference.” “Please pardon the pun, my lord, but how very insightful of her.” “I shall fire you when we reach London.” “I shiver with anticipation.” How was it he could not seem to even have his own employees agree with him? And“I don’t have to be able to see you to feel your disapproval, you know.” Tristan finally broke the silence. The two hour carriage ride had been painfully quiet. Tristan leaned his head against the back of the leather seat. “I have my reasons, and I don’t intend to share them with my valet.” Ellis grunted, but remained quiet. “She is better off without me.” Four beats later, Ellis responded. “There is no reason to share your thoughts with a mere valet, my lord.” “I cannot give her the life she deserves.” “As you say.” “Her ladyship seems to think my blindness makes no difference.” “Please pardon the pun, my lord, but how very insightful of her.” “I shall fire you when we reach London.” “I shiver with anticipation.” How was it he could not seem to even have his own employees agree with him? And why did he permit such insolence? “May I make a suggestion, my lord?’ “No, you may not.” “I suggest you take a day or two to ponder your actions, and then perhaps send for her ladyship.” “Definitely being fired when we reach London.” “I shall look forward to my new duties.” Tristan tapped his foot, boredom setting in. “Did you pack any books? Perhaps you can read to me to pass the time.” “I noticed an open copy of One Thousand and One Nights in the library this morning, but since I know her ladyship was reading it, I left it there.” “Her ladyship was reading it to me,” he bristled. “Ah,” Ellis said, with no regret in his voice. “If only her ladyship were with us now. With the book…” “Never mind. I could use a nap.” “Yes, my lord. A nap might restore your good humor.” “When I fire you, there will be no reference.” “I have no expectation of one, my lord.” Tristan settled back, knowing full well that

Managers who feel inadequate in their jobs are often unreceptive to employees’ ideas and denigrate subordinates who speak up, according to research at a multinational energy company and a subsequent experiment. In such cases underlings might consider voicing their ideas in private so that bosses feel less threatened. “MANAGING TO STAY IN THE DARK: MANAGERIAL SELF-EFFICACY, EGO DEFENSIVENESS, AND THE AVERSION TO EMPLOYEE VOICE,” BY NATHANAEL J. FAST, ETHAN R. BURRIS, AND CAROLINE A. BARTEL

1. The coercive style. This “Do what I say” approach can be very effective in a turnaround situation, a natural disaster, or when working with problem employees. But in most situations, coercive leadership inhibits the organization’s flexibility and dampens employees’ motivation. 2. The authoritative style. An authoritative leader takes a “Come with me” approach: she states the overall goal but gives people the freedom to choose their own means of achieving it. This style works especially well when a business is adrift. It is less effective when the leader is working with a team of experts who are more experienced than he is. 3. The affiliative style. The hallmark of the affiliative leader is a “People come first” attitude. This style is particularly useful for building team harmony or increasing morale. But its exclusive focus on praise can allow poor performance to go uncorrected. Also, affiliative leaders rarely offer advice, which often leaves employees in a quandary. 4. The democratic style. This style’s impact on organizational climate is not as high as you might imagine. By giving workers a voice in decisions, democratic leaders build organizational flexibility and responsibility and help generate fresh ideas. But sometimes the price is endless meetings and confused employees who feel leaderless. 5. The pacesetting style. A leader who sets high performance standards and exemplifies them himself has a very positive impact on employees who are self-motivated and highly competent. But other employees tend to feel overwhelmed by such a leader’s demands for excellence—and to resent his tendency to take over a situation. 6. The coaching style. This style focuses more on personal development than on immediate work-related tasks. It works well when employees are already aware of their weaknesses and want to improve, but not when they are resistant to changing their ways.

No one knows where this will lead, and what power sharing or cohabitation it will carve, but it will certainly bring us face-to-face with our own inconsistencies, and give our employees a chance to feel effectively empowered—with a strong voice. We should never be scared of our own people, whatever it is they have to say or demand—the result is always vastly superior to the ostrich approach of looking for subtle ways of keeping their demands subdued.

for several years starting in 2004, Bezos visited iRobot’s offices, participated in strategy sessions held at places like the Massachusetts Institute of Technology , and became a mentor to iRobot chief executive Colin Angle, who cofounded the company in 1990. “He recognized early on that robots were a very disruptive game-changer,’’ Angle says of Bezos. “His curiosity about our space led to a very cool period of time where I could count upon him for a unique perspective.’’ Bezos is no longer actively advising the company, but his impact on the local tech scene has only grown larger. In 2008, Bezos’ investment firm provided initial funding for Rethink Robotics, a Boston company that makes simple-to-program manufacturing robots. Four years later, Amazon paid $775 million for North Reading-based Kiva, which makes robots that transport merchandise in warehouses. Also in 2012, Amazon opened a research and software development outpost in Cambridge that has done work on consumer electronics products like the Echo, a Wi-Fi-connected speaker that responds to voice commands. Rodney Brooks, an iRobot cofounder who is now chief technology officer of Rethink, says he met Bezos at the annual TED Conference. Bezos was aware of work that Brooks, a professor emeritus at MIT, had done on robot navigation and control strategies. Helen Greiner, the third cofounder of iRobot, says she met Bezos at a different technology conference, in 2004. Shortly after that, she recruited him as an adviser to iRobot. Bezos also made an investment in the company, which was privately held at the time. “He gave me a number of memorable insights,’’ Angle says. “He said, ‘Just because you won a bet doesn’t mean it was a good bet.’ Roomba might have been lucky. He was challenging us to think hard about where we were going and how to leverage our success.’’ On visits to iRobot, Greiner recalls, “he’d shake everyone’s hand and learn their names. He got them engaged.’’ She says one of the key pieces of advice Bezos supplied was about the value of open APIs — the application programming interfaces that allow other software developers to write software that talks to a product like the Roomba, expanding its functionality. The advice was followed. (Amazon also offers a range of APIs that help developers build things for its products.) By spending time with iRobot, Bezos gave employees a sense they were on the right track. “We were all believers that robotics would be huge,’’ says former iRobot exec Tom Ryden. “But when someone like that comes along and pays attention, it’s a big deal.’’ Angle says that Bezos was an adviser “in a very formative, important moment in our history,’’ and while they discussed “ideas about what practical robots could do, and what they could be,’’ Angle doesn’t want to speculate about what, exactly, Bezos gleaned from the affiliation. But Greiner says she believes “there was learning on both sides. We already had a successful consumer product with Roomba, and he had not yet launched the Kindle. He was learning from us about successful consumer products and robotics.’’ (Unfortunately, Bezos and Amazon’s public relations department would not comment.) The relationship trailed off around 2007 as Bezos got busier — right around when Amazon launched the Kindle, Greiner says. Since then, Bezos and Amazon have stayed mum about most of their activity in the state. His Bezos Expeditions investment team is still an investor in Rethink, which earlier this month announced its second product, a $29,000, one-armed robot called Sawyer that can do precise tasks, such as testing circuit boards. The warehouse-focused Kiva Systems group has been on a hiring tear, and now employs more than 500 people, according to LinkedIn. In December, Amazon said that it had 15,000 of the squat orange Kiva robots moving around racks of merchandise in 10 of its 50 distribution centers. Greiner left iRo

Little in American culture, politics, or business encourages the institutionalization of a collective employee voice.

I was once asked in one of those meetings to express my views on the stock market. I stated, not without a modicum of pomp, that I believed that the market would go slightly up over the next week with a high probability. How high? “About 70%.” Clearly, that was a very strong opinion. But then someone interjected,“But, Nassim, you just boasted being short a very large quantity of SP500 futures, making a bet that the market would go down. What made you change your mind?” “I did not change my mind! I have a lot of faith in my bet! [Audience laughing.] As a matter of fact I now feel like selling even more!”The other employees in the room seemed utterly confused. “Are you bullish or are you bearish?” I was asked by the strategist. I replied that I could not understand the words bullish and bearish outside of their purely zoological consideration. Just as with events A and B in the preceding example, my opinion was that the market was more likely to go up (“I would be bullish”), but that it was preferable to short it (“I would be bearish”), because, in the event of its going down, it could go down a lot. Suddenly, the few traders in the room understood my opinion and started voicing similar opinions. And I was not forced to come back to the following discussion.

In the absence of our voice in the media, the industry and the press portrayed Infosys as a pioneer of the offshore outsourcing concept, which was actually not true. Within TCS our employees began to feel that they were working for a company that was not that well known and it began to affect our ability to recruit the brightest and the best graduates. For example, if somebody was joining TCS, their parents might say, ‘Why are you joining them, why don’t you join Infosys or Wipro, they are better known.

Leaders and managers appreciate it when employees take the initiative to offer help, build networks, gather new knowledge, and seek feedback. But there’s one form of initiative that gets penalized: speaking up with suggestions. In one study across manufacturing, service, retail, and nonprofit settings, the more frequently employees voiced ideas and concerns upward, the less likely they were to receive raises and promotions over a two-year period. And

Take “Respect, Integrity, Communication and Excellence,” which was Enron’s motto. If execs at Enron had decided to replace those concepts with something different—perhaps Greed, Greed, Lust for Money, and Greed—it might have drawn a few chuckles but otherwise there would have been no impact. On the other hand, one of Google’s stated values has always been to “Focus on the User.” If we changed that, perhaps by putting the needs of advertisers or publishing partners first, our inboxes would be flooded, and outraged engineers would take over the weekly, company-wide TGIF meeting (which is hosted by Larry and Sergey, and where employees are welcome to—and often do—voice their disagreement with company decisions). Employees always have a choice, so belie your values at your own risk.

Effective leaders almost never need to yell. The leader will have created an environment where disappointing him causes his people to be disappointed in themselves. Guilt and affection are far more powerful motivators than fear. The great coaches of team sports are almost always people who simply need to say, in a quiet voice, “That wasn’t our best, now was it?” and his players melt. They love this man, know he loves them, and will work tirelessly not to disappoint him. People are drawn to this kind of leader, as I was drawn all those years ago to Harry Howell, the grocer. A leader who screams at his employees or belittles them will not attract and retain great talent over the long term.

These were the horror stories I’d heard from job candidates coming from other companies. I interviewed veterans who’d worked for eight years in top studios and never shipped a game because of cancellations and changes from marketing. Some publishers didn’t allow their developers to play games, even after-hours (this was especially strange to us, since Blizzard encouraged this, stocking its hallway game cabinets with free copies of games for people to check out on a first-come, first-served basis). Yet some studios considered familiarity with other games bad for morale and prevented their employees from hanging posters from other projects or properties (including movies) because they didn’t reinforce “team spirit.” Many studios were highly structured, politically driven machines where argument was frowned upon and decisions were made by a small number of people. But the most common flaw in the industry at the time was its shortsighted nature—treating employees as temporary or easily replaced assets. Dev teams were often rebooted between projects, wiped before they ever established a rhythm or voice of their own. It was no wonder Blizzard retained its employees longer than other companies.

Dr. Al Rosen. He is a former accounting professor, one of the most reputable forensic accountants in North America. Dr. Rosen has consulted or given independent opinions on over 1,000 litigation-related engagements. In recent years he has written two books, which have sounded alarm bells about the state of the accounting profession, but the profession makes more money by not heeding his warnings. What concerns him should concern us all. His first book was titled “Swindlers” and went into detail about how easy it is to financially dupe investors in Canada and the U.S. His book gave examples from cases he has handled in his career. His second book “Easy Prey Investors” is also a must read for anyone investing in Canada or the U.S. In it he reveals the tricks and traps of the accounting industry that no others in the industry have the courage or the moral freedom to voice. The story below, from the UK, gives a snapshot and a link to the kind of accounting fraud that Dr. Al Rosen has long been warning us about. January 15, 2018 On Monday, Carillion, the U.K.’s second-largest construction company, announced that it would go into compulsory liquidation. Carillion is a construction company, it also provides facilities management and maintenance services such as cleaning and catering in the U.K.’s National Health Service hospitals, providing meals in 900 schools, and maintaining prisons. It holds a number of government contracts, including for the construction of a high-speed rail link and for the maintenance of roads. 43,000 employees worldwide, 20,000 work in the U.K.; the company also has a significant presence in the

Ari spent most of a year splenetically venting, about his wife, his son, his partners, his employees, etc. Feeling shut out, I often found myself shuttling between resentment, detachment, and feeling intimidated. Eventually, I understood that I was withdrawing, withholding a necessary confrontation, in retaliation for the narcissistic injury I felt about my perceived lack of impact on him. This understanding helped me to reorganize and mobilize the assertiveness I needed in order to reach Ari. One day, I finally raised my voice and said, quite loudly, “You know, I would like to say some things to you, but I’m afraid if you don't like what you hear, you will bite my head off, possibly literally.” Ari looked up at me with his sharp, penetrating eyes, and I was scared. I was quite surprised and touched, though, to see Ari's eyes go moist, his face reddening.

The more we have of something, the less happiness we derive from it. We continuously raise the bar for what we want or feel we need in order to be happy—and the hedonic treadmill spins faster with ambition. In other words, the downside to being ambitious is a constant sense of dissatisfaction with our achievements. What works well in Denmark is that enjoying a good quality of life does not have to cost a lot of money. If I lost my job and my savings, I would still be able to enjoy most of the same things I enjoy today. It is not only about how much money we make, it is also about what we do with the money we have. See experiences as an investment in happy memories and in your personal story and development. Our happiness has an impact on our health. A greater level of happiness predicts better future physical health. The biggest obstacles to happiness are feeling inferior or excluded. Some of the best decisions we make come from that inner voice that says, ‘Why not?’ You are likely to be more efficient if you have less time. Meetings are employees talking about work that they have done or work that they are going to do, and managers are people whose job it is to interrupt people. Both are killing our productivity.

If I didn’t know what I know, I would be happy to extend the same benefit of the doubt to Twitter and Facebook. But when you look around at the employees who work at these big tech platforms or you consider the fact that just about everyone who’s had problems with censorship has been conservative, it becomes clear that this is no accident or technological hiccup. It is a deliberate attempt by hipster liberals in Silicon Valley to shut down the voices that hardworking Americans want to hear.

Bernard Law, the former cardinal of Boston, mistaking (or maybe understanding too well) the degree of authority bestowed on him by the signifier of his patronymic, denounced in 1996 proposed legislation giving health care benefits to same-sex partners of municipal employees. He did so by proclaiming, in a noteworthy instance of piety in the sky, that bestowing such access to health care would profoundly diminish the marital bond. "Society," he opined, "has a special interest in the protection, care and upbringing of children. Because marriage remains the principal, and the best, framework for the nurture, education and socialization of children, the state has a special interest in marriage." With this fatal embrace of a futurism so blindly committed to the figure of the Child that it will justify refusing health care benefits to the adults that some children become, Law lent his voice to the mortifying mantra of a communal jouissance that depends on the fetishization of the Child at the expense of whatever such fetishization must inescapably queer. Some seven years later, after Law had resigned for his failure to protect Catholic children from sexual assault by pedophile priests, Pope John Paul II returned to this theme, condemning state-recognized same-sex unions as parodic versions of authentic families, "based on individual egoism" rather than genuine love. Justifying that condemnation, he observed, "Such a 'caricature' has no future and cannot give future to any society." Queers must respond to the violent force of such constant provocations not only by insisting on our equal right to the social order's prerogatives, not only by avowing our capacity to promote that order's coherence and integrity, but also by saying explicitly what Law and the Pope and the whole of the Symbolic order for which they stand hear anyway in each and every expression or manifestation of queer sexuality: Fuck the social order and the Child in whose name we're collectively terrorized; fuck Annie; fuck the waif from Les Mis; fuck the poor, innocent kid on the Net; fuck Laws both with capital Ls and with small; fuck the whole network of Symbolic relations and the future that serves as its prop.

Many employees said he never lost his temper, raised his voice, uttered a profane or slang word, or acted discourteously.

Anneke, I don't know what the FUCK just got into you, but if you want to have a job here, I suggest you go home now and think about what you want to say to us tomorrow to make us want to keep you." I look him dead in his beady little eyes and with a deep sense of calm, I unload, pretty as you please with honeyed tones. "You don't have to worry, Murph. I don't want to have a job here. I'm tired of the bullshit kowtowing to entitled crap-buckets like the Mannings. I'm tired of you and Mac never giving me my due or having my back. I'm tired of you feeding all the good stuff to your obsequious cousin Liam and leaving me all the shit. I'm tired of your endless series of talentless legs and boobs and hair extensions that you like wandering around here despite their general incompetence. I'm finished. I'm the best you had and the only one you should have trained to replace you in three years when you want to retire and still draw income. And you've never once done anything to show that you know it. So, since it's clear that you will always take the word of the client over someone who has been a valuable employee for nearly a decade, I am fucking done." I never raise my voice; the smile never leaves my face. I deliver this blow with as much grace as I can muster, throw my bag over my shoulder, grab the small box of my personal effects, and push past him before he can even close his gaping jaw. I head out of my office, feeling flushed and nervous, but also giddy. Liam is standing next to the front desk, chatting up Pinky Tuscadero Barbie. "That's a lot of yelling back there, Annamuk." He leers at me. "That time of the month?" The Barbie giggles. "Hey, Liam? A word to the wise. That fancy truck? Doesn't mean you don't HAVE a tiny little dick. It just means that you want the WHOLE WORLD to know it." And with that, I open the door wide, letting the frigid wind blow through, leaving them both gape-jawed in a tornado of papers.

Employees who eventually succeed have typically been turned down for assignments and rejected for promotions several times. They don’t give up after feeling disappointed or turned away. Giving up after being rejected lets other people limit your potential. Just because one person didn’t think you had enough skills or talent doesn’t mean you don’t have talent or that you can’t improve yourself.

Despite the refusal of the Obama Justice Department to prosecute anyone at the IRS, it is clear that what happened was an epic clampdown on any conservative voices speaking or advocating against the president’s disastrous policies and in favor of patriotism and adherence to the Constitution and the rule of law. Over the course of twenty-seven months leading up to the 2012 election, not a single Tea Party–type organization received tax-exempt status. Many were unable to operate; others disbanded because donors refused to fund them without the IRS seal of approval; some organizations and their donors were audited without justification; and many incurred legal fees and costs fighting the unlawful conduct by Lerner and other IRS employees. The IRS suppressed the entire Tea Party movement just in time to help Obama win reelection. And everyone in the administration involved in this outrageous conduct got away with it without being punished or prosecuted. Was it simply a case of retribution against the perceived “enemies” of the administration? No, this was much bigger than political payback. It was a systematic and concerted effort to squash the Tea Party movement—one of the most organic and powerful political movements in recent memory—during an election season. [See Appendix for select IRS documents uncovered by Judicial Watch.] This was about campaign politics. It was a scandal for the ages. President Obama obviously wanted this done even if he gave no direct orders for it. In 2015, he told Jon Stewart on The Daily Show that “you don’t want all this money pouring through non-profits.” But there is no law preventing money from “pouring through non-profits” that they use to achieve their legal purposes and the objectives of their members. Who didn’t want this money pouring through nonprofits? Barack Obama. In the subsequent FOIA litigation filed by Judicial Watch, the IRS obstructed and lied to a federal judge and Judicial Watch in an effort to hide the truth about what Lois Lerner and other senior officials had done. The IRS, including its top political appointees like IRS Commissioner John Koskinen and General Counsel William J. Wilkins, have much to answer for over their contempt of court and of Congress. And the Department of Justice lawyers and officials enabling this cover-up in court need to be held accountable as well. If the Tea Party and other conservative groups had been fully active in the critical months leading up to the 2012 election, would Mitt Romney have been elected president? We will, of course, never know for certain. But we do know that President Obama’s Internal Revenue Service targeted right-leaning organizations applying for tax-exempt status and prevented them from entering the fray during that period. That is how you steal an election in plain sight. Accountability is not something we will get from the Obama administration. But Judicial Watch will continue its independent investigation and certainly any new presidential administration should take a fresh look at this IRS scandal.

when i think 'dave eggers' in my head it's in the same tone of voice jerry seinfeld uses to say 'hello newman' at work i wanted to start saying 'newman' every time something went wrong but i always forgot to do it

His interviews revealed that the majority of Sak's employees, half of Macy's, but only one-fifth of Klein's sounded the 'r' clearly, bearing out his theory that a more emphasized 'r' was now the more prestigious pronunciation, and that social class is inscribed in the pronunciation of even a single sound.

Companies should design the product and the marketing strategy to set and meet reasonable customer expectations—what he calls doing it right the first time. Part of this strategy is to identify possible areas of customer disappointment or areas where customers may perceive that they are not receiving full value from the product. Companies must then proactively reach out to customers to educate or even to warn them of product limitations. The best defense is a good offense. 2.   Customers must be encouraged to seek assistance when they have questions or problems—a silent, unhappy customer is a less profitable customer. Companies must provide effortless communication channels for customers seeking assistance. 3.   Companies need to create an empowered service system that allows employees to fully handle a problem, educate the customers on how to receive the most value from the product, and create inexpensive emotional connections. 4.   Companies must build a voice of the customer process that gathers information from across the entire customer lifecycle from multiple data sources and that integrates the process into a single, unified picture of the customer experience. To ensure impact and the secure resources needed to deliver a strong customer experience, the process must quantify the revenue and word-of-mouth impact of problems and opportunities. For

Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.

Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?

What can you do to ensure that your voice value translates into impression value?

Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts were introduced earlier in The Art of Body Language section, we can now elaborate and take a deeper dive into how you can use your voice to improve your communications.

Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor.

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.

Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.

A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance.

Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.

Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.

Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?

Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your “vocal image.

Call center solutions for small business What does it mean to develop a call center solutions that is small business friendly? It is unique to each organisation, which necessitates that the design be designed on a case-by-case basis. Do you have a partner who is willing to help you build your solution from the ground up? Scaling is a crucial aspect of developing a call center solution for a small organisation. Tiny businesses aren't always small businesses. By the end of a single year, a company that accepts a few dozen calls per week may be taking several hundred calls per day — Alternatively, they could remain the same size. It depends on a number of things, one of which is whether they are committed to providing the resources their customers and employees require for organic growth. Speak with your technology solutions provider about scalability if you want to provide your company the chance to expand. ChaseData offers a variety of scalability alternatives, including solutions that allow for remote agent flexibility, allowing your team to grow and shrink as needed. That way, you'll always be in control of your labour costs, and you'll have the correct number of employees on hand to handle whatever your customer base throws at you! Small Business Still Be Smart A prevalent assumption is that small business call center solutions must be limited in terms of features and capabilities. This is absolutely not the case. When it comes to the technology employed in today's call centers, small can be mighty. One of the most pressing concerns when it comes to increasing efficiency and productivity in a call center – whether large or small – is reducing time spent on repetitive information. Consumers frequently say that they spend several minutes providing simple information to call center personnel, including repeating it several times for verification or because their call has been moved. This process is not only inconvenient for the caller, but it can also be a waste of time and money for your call center! Using smarter technology to limit the quantity of data that must be transmitted is a wonderful approach to improve productivity, efficiency, and customer happiness. It assists in the reduction Our Topics Tags -: ivr solutions in delhi | voice blaster | voice logger | GSM PRI Gateway | GSM VoIP Gateway | Gsm gateway

Either way---the terrifying misanthrope is mine." Liam edged past them with another rack of cupcakes. "Oh?" His face was alive with devilry, his dark skin creasing into lines of amusement around the light in his eyes. With a pointed chin jerk toward Dominic and very precise enunciation, he asked, "Which one?" "The strawberries are infusing with the cherry brandy." It was the return of Dominic's most hard-nosed judging voice. Liam's grin widened. "Pulse them with the icing. We don't want it completely smooth." "That's fortunate." His sous-chef got out a last shot before Aaron tentatively called out to Dominic. "From all I've seen so far---it won't be.

PEACETIME CEO/WARTIME CEO Peacetime CEO knows that proper protocol leads to winning. Wartime CEO violates protocol in order to win. Peacetime CEO focuses on the big picture and empowers her people to make detailed decisions. Wartime CEO cares about a speck of dust on a gnat’s ass if it interferes with the prime directive. Peacetime CEO builds scalable, high-volume recruiting machines. Wartime CEO does that, but also builds HR organizations that can execute layoffs. Peacetime CEO spends time defining the culture. Wartime CEO lets the war define the culture. Peacetime CEO always has a contingency plan. Wartime CEO knows that sometimes you gotta roll a hard six. Peacetime CEO knows what to do with a big advantage. Wartime CEO is paranoid. Peacetime CEO strives not to use profanity. Wartime CEO sometimes uses profanity purposefully. Peacetime CEO thinks of the competition as other ships in a big ocean that may never engage. Wartime CEO thinks the competition is sneaking into her house and trying to kidnap her children. Peacetime CEO aims to expand the market. Wartime CEO aims to win the market. Peacetime CEO strives to tolerate deviations from the plan when coupled with effort and creativity. Wartime CEO is completely intolerant. Peacetime CEO does not raise her voice. Wartime CEO rarely speaks in a normal tone. Peacetime CEO works to minimize conflict. Wartime CEO heightens the contradictions. Peacetime CEO strives for broad-based buy-in. Wartime CEO neither indulges consensus building nor tolerates disagreements. Peacetime CEO sets big, hairy, audacious goals. Wartime CEO is too busy fighting the enemy to read management books written by consultants who have never managed a fruit stand. Peacetime CEO trains her employees to ensure satisfaction and career development. Wartime CEO trains her employees so they don’t get their asses shot off in the battle. Peacetime CEO has rules like “We’re going to exit all businesses where we’re not number one or two.” Wartime CEO often has no businesses that are number one or two and therefore does not have the luxury of following that rule. CAN

Carlos is a very confident CEO. But he has a bad habit of verbalizing any and every internal monologue in his head. And he doesn’t fully appreciate that this habit becomes a make-or-break issue as people ascend the chain of command. A lowly clerk expressing an opinion doesn’t get people’s notice at a company. But when the CEO expresses that opinion, everyone jumps to attention. The higher up you go, the more your suggestions become orders. Carlos thinks he’s merely tossing an idea against the wall to see if it sticks. His employees think he’s giving them a direct command. Carlos thinks he’s running a democracy, with everyone allowed to voice their opinion. His employees think it’s a monarchy, with Carlos as king.

We’re all looking for a trusted voice in the storm to help guide us -- one that can steer us toward the truth as it unfolds, and away from lies and misstatements, be they well-meaning or malicious. This is the leaders’ task – to provide that “True North” to employees, citizens, customers, investors, and stakeholders.

We’re all looking for a trusted voice in the storm to help guide us -- one that can steer us toward the truth as it unfolds, and away from lies and misstatements, be they well-meaning or malicious. This is the leader's task – to provide that “True North” to employees, citizens, customers, investors, and stakeholders.

Socialism is the voice of the workers or employees against the mistreatment of their employers.

The difference in emphasis between psychological safety and courageous cultures may be a meaningful one. When we emphasize psychological safety, we risk putting the burden squarely on the shoulders of leaders—whether of teams or organizations—to do what they can to create environments where others’ voices can be heard. When we emphasize courage, in contrast, we put the spotlight on individuals—inviting them to step up and share what they see, wonder about, and worry about, despite the anxiety they may have about doing so, because of what’s at stake. Here the risk could be seen as asking for heroics on the part of undervalued and at times under-rewarded employees everywhere.

Interactive Voice Response (EVV) is a technology that uses a phone keypad to interact with employees or customers to answer questions on their own. It saves time when a quick and simple questions needs to be answered. Watch our tutorial video and step-by-step guides with screenshots. You will learn how the set-up process works including how to register a local area phone number, clock in and clock out, monitor real time through messages, and pull reports.

Activation is immediate, takes 10 minutes, and you can set it up on your own. Of course you are welcomed to contact our office for assistance. Watch our tutorial video and step-by-step guides with screenshots. Interactive Voice Response (EVV) is a technology that uses a phone keypad to interact with employees or customers to answer questions on their own. It saves time when a quick and simple questions needs to be answered.

We assign a buddy or a mentor to help them with questions. We’ll schedule time with our executive director for the first day. We’ll schedule welcome lunches with their team and various other people.” But it starts on the first day. “We make certain the manager welcomes the new hire at the front door.” New hires are introduced at staff devotions, and their new coworkers pray for them and thank God that they are an answer to prayer. The whole experience is designed to give the new employees total confidence that they made the right decision and have truly taken the right next step in God’s pathway for their calling. The third stage is true onboarding, which takes place over the first ninety days. It revolves around not only role-centered training but also organizational mission, vision, values, and history, delivered in dialogue with multiple voices in the organization

As in other industries, the recruitment process has become a lot easier (cheaper) for employers and a lot more expensive for would be employees. A demo with a new sound or a solid audition isn’t good enough. Artists are now expected to arrive with a market-ready brand and audience, saving their corporate overlords the makeover expense. Building a brand is no longer the purview of slick besuited experts; it’s the individual responsibility of every voice that wants to “make it.

Imagine the future of work when brain monitoring becomes more ubiquitous if these laws and norms are not in place. After a banner year at the company, division manager Sue calls employee Pat to offer her a contract renewal with a 2 percent pay raise. Sue knows the company could easily afford and would be willing to pay up to 10 percent to retain her but hopes Pat will take less. Pat takes Sue’s call using her company-issued in-ear EEG earbuds. Pat keeps her voice even throughout the call so as not to give away her emotions and promises to follow up with Sue the next day. All the while, Sue has been watching Pat’s brain activity and decoding her emotional reaction to the news. Pat’s brain activity revealed joyfulness upon learning of the 2 percent pay raise and remained joyful throughout the day.97 The next day, Pat calls Sue and says that she was hoping for a bigger raise. But Sue can’t be bluffed; she knows that Pat was happy with the 2 percent raise; moreover, she now sees that Pat is fearful as she makes her request for a bigger one. Sue responds that 2 percent is the best the company can do, and Pat accepts the offer. Pat’s attempt to negotiate a better salary was over before it began. Even the staunchest freedom-of-contract libertarian would question the fairness of this negotiation.

I rang you up. You paid. I wrapped your plate and handed you your sack, but this time I spoke. “Come back soon,” I said. You grinned and said, “If you insist.” You circled the register and went back to the aisle that contained the plates. I didn’t have any other customers, so I watched the aisle until you reappeared with a fourth plate and brought it to the register. I rang up the plate and said, “You know, you can buy more than one thing at a time.” “I know,” you said. “But I only need one plate.” “Then why is this the fourth one you’ve bought?” “Because I’m trying to work up the nerve to ask you out.” I had hoped that was why. I handed you your sack, wanting your fingers to touch mine. They did. It felt exactly as I imagined, like our hands were magnetic. It took a lot of effort just to pull my hand back. I tried to act nonchalant about your flirtation, because that’s just what I’d always done with men, so I said, “It’s against store policy for employees to date customers.” There wasn’t any firmness or truth to my voice at all, but I think you liked the game we were playing, so you said, “Okay. Give me a minute to rectify that.” You walked to the only other cashier in the store. You were only a few feet away, so I heard you say, “I need to return these plates, please.” The other cashier had been on the phone with a customer during your four trips to the register, so I’m not sure she knew you were being facetious. She glanced at me from her register and made a face. I shrugged like I didn’t know what was up with the guy who had four different receipts for four plates, and then I turned away from her to wait on another customer. You came through my line a few minutes later and slapped a return receipt on the counter. “I’m no longer a customer. What now?” I picked up the receipt, pretending to read it carefully. I handed it back to you and said, “I get off work at seven.” You folded the receipt and didn’t look at me when you said, “See you in three hours.

You must have one abiding vision, one voice, one culture, and one operating system. This includes a uniform approach to how you meet, how you set priorities, how you plan and set your vision, the terminology you use, and the way you communicate with employees.

I don’t have to be able to see you to feel your disapproval, you know.” Tristan finally broke the silence. The two hour carriage ride had been painfully quiet. Tristan leaned his head against the back of the leather seat. “I have my reasons, and I don’t intend to share them with my valet.” Ellis grunted, but remained quiet. “She is better off without me.” Four beats later, Ellis responded. “There is no reason to share your thoughts with a mere valet, my lord.” “I cannot give her the life she deserves.” “As you say.” “Her ladyship seems to think my blindness makes no difference.” “Please pardon the pun, my lord, but how very insightful of her.” “I shall fire you when we reach London.” “I shiver with anticipation.” How was it he could not seem to even have his own employees agree with him? And why did he permit such insolence? “May I make a suggestion, my lord?’ “No, you may not.” “I suggest you take a day or two to ponder your actions, and then perhaps send for her ladyship.” “Definitely being fired when we reach London.” “I shall look forward to my new duties.” Tristan tapped his foot, boredom setting in. “Did you pack any books? Perhaps you can read to me to pass the time.” “I noticed an open copy of One Thousand and One Nights in the library this morning, but since I know her ladyship was reading it, I left it there.” “Her ladyship was reading it to me,” he bristled. “Ah,” Ellis said, with no regret in his voice. “If only her ladyship were with us now. With the book…” “Never mind. I could use a nap.” “Yes, my lord. A nap might restore your good humor.” “When I fire you, there will be no reference.” “I have no expectation of one, my lord.

my house?’ Moscati gestured regretfully. ‘It’s out of my hands, Zen. Now this new squad exists, all applications for protection have to be routed through them. It’s so they can draw up a map of potential threats at any given time, then put it on the computer and see if any overall patterns emerge. Or so they claim. If you ask me, they’re just protecting their territory. Either way, my hands are tied, unfortunately. If I start allocating men to protection duties they’ll cry foul and we’ll never hear the end of it.’ Zen nodded and turned to leave. From a bureaucratic point of view, the logic of Moscati’s position was flawless. He knew only too well that it would be a sheer waste of time to point out any discrepancy between that logic and common sense. As the working day for state employees came to an end, doors could be heard opening all over the Ministry. The corridors began to hum with voices which, amplified by the resonant acoustic, rapidly became a babble, a tumult which prefigured the crowds surging invisibly towards the entrance hall where Zen stood waiting. Within a minute they were everywhere. The enormous staircase was barely able to contain the human throng eager to get home, have lunch and relax, or else hasten to their clandestine afternoon jobs in the booming black economy, ‘the Italy that works’,

When asked on retirement what advice he would give to budding entrepreneurs, Conrad Hilton, founder of the eponymous hotel chain, told them to sweat the small stuff with a memorable one-liner: “Don’t forget to tuck the shower curtain in the bath.” When Sir Richard Branson visits any of the three hundred businesses in his Virgin empire, he makes a note of every small failing that catches his eye, from a dirty carpet in an airplane cabin to an employee using the wrong tone of voice in a call center. “[The] only difference between merely satisfactory delivery and great delivery is attention to detail,” he wrote recently. “Delivery is not just limited to the company’s first day: employees across the business should be focusing on getting it right all day, every day.

I lowered my voice to a whisper as I asked, “If I’d said no to marrying you, what would you have done? Asked one of your other employees?” “No. I’d have hounded you until you said yes.” I blinked. “You’re not serious.” “When do I ever joke?” “Never, but—” “Vienna, I’m a man who gets what he wants. Always. No exceptions. I never stop or back down until I have it.

See if you can recognize any of these patterns from your own life or from the lives of your friends and family members: Only being able to earn a certain amount of money each month, no matter how hard or how much you work Only being attracted to partners who turn out to bear an uncanny resemblance to your asshole dad (or to your asshole mom, or to the first person who broke your heart, or whatever) Hearing the mean voice of your third-grade teacher in your head whenever you sit down to create, so you avoid creating Overeating (or overindulging in drugs, alcohol, etc.) to cover up feelings of guilt, shame, loneliness, frustration that seem endless Disliking yourself/your body no matter what your shape Perpetually feeling victimized and like your life would be good if only rude other people (your family, your boss, your spouse, your employees, the government, the blacks, the gays, the straights, the whites, the Jews, the Christians, the capitalists, the hippies, etc., etc.) would stop messing with you

Miss Taggart, it is not my place to call you, but nobody else will,” said the voice that came on the wire, this time; the voice sounded young and too calm. “In another day or two, a disaster’s going to happen here the like of which they’ve never seen, and they won’t be able to hide it any longer, only it will be too late by then, and maybe it’s too late already.” “What is it? Who are you?” “One of your employees of the Minnesota Division, Miss Taggart. In another day or two, the trains will stop running out of here—and you know what that means, at the height of the harvest. At the height of the biggest harvest we’ve ever had. They’ll stop, because we have no cars. The harvest freight cars have not been sent to us this year.” “What did you say?” She felt as if minutes went by between the words of the unnatural voice that did not sound like her own. “The cars have not been sent. Fifteen thousand should have been here by now. As far as I could learn, about eight thousand cars is all we got. I’ve been calling Division Headquarters for a week. They’ve been telling me not to worry. Last time, they told me to mind my own damn business. Every shed, silo, elevator, warehouse, garage and dance hall along the track is filled with wheat. At the Sherman elevators, there’s a line of farmers’ trucks and wagons two miles long, waiting on the road. At Lakewood Station, the square is packed solid and has been for three nights. They keep telling us it’s only temporary, the cars are coming and we’ll catch up. We won’t. There aren’t any cars coming. I’ve called everyone I could. I know, by the way they answer. They know, and not one of them wants to admit it. They’re scared, scared to move or speak or ask or answer. All they’re thinking of is who will be blamed when that harvest rots here around the stations—and not of who’s going to move it. Maybe nobody can, now. Maybe there’s nothing you can do about it, either. But I thought you’re the only person left who’d want to know and that somebody had to tell you.

One concern, voiced by Epicurus, is that it is hard to acquire wealth without adopting a servile attitude toward someone: toward a superior if one seeks patronage, toward the mob if one seeks popular approval.10 This was presumably more true in ancient times than today, since in prosperous modern societies the opportunities for ordinary working people to build a decent-sized nest egg are far greater than in the past. Yet Epicurus’s observation is not entirely outdated. Employees in any organization, if they wish to advance their careers or even just keep their jobs, usually have to make nice to their superiors. And a concern for money, even if not in the form of an individual’s lust for wealth, often underlies the quest for public approval, whether it is politicians seeking votes, entrepreneurs selling goods or services, college presidents seeking to boost admissions, TV producers with their eyes on ratings, or writers hoping to sell books. All will find themselves drawn toward trying to gratify their audience’s desires.

If you're not going to move, then the least you can do is give me a hand." "Don't you have workers for that?" Once again, his voice belied his frustration with the dilemma he found himself in. "Not all of us have an army of employees.

If you insist on ‘exposing us’,” Donovan said, his voice hard as ice, using air quotes, “we’ll have to do some exposing of our own. Certain people, like network executives, probably aren’t too keen on their employees engaging in blackmail. Besides, Jada is beloved. You know it, and I know it. I’m sure her fans would love to fill your Twitter mentions with all kinds of creative replies if they knew what you were attempting to do.” “You have no proof of blackmail.” Lila’s eyes spat fire. Jada held up a manicured index finger. “Oh, but I do. You know how you kept calling and leaving messages? Silly me, I thought you were asking me to do interviews. Which you were, I guess, technically. I finally got around to listening to the voice mails.” She wrinkled her nose, “Wow. Really creative vocabulary you have there, Lila. That last voice mail was quite a doozy. I wasn’t expecting the threats about how you were going to destroy me, how you were going to leak damaging rumors about me, how you’d been behind a lot of the hate I received online with bot accounts.” Jada grimaced. “Ugly stuff. You sounded drunk or high when you admitted that, so you might not remember saying all that, but you did.” Jada kept her gaze trained squarely on Lila. She ignored John’s gasp. Lila’s already pale skin turned ghastly white. “I don't know what you’re talking about.” Jada sniffed. “Oh, I think you do. Really, I’d hate for those messages to fall into the wrong hands.” Lila sneered, her veneer finally cracking. “You wouldn’t dare. You’re a spoiled, rich girl. You don’t have the balls.” The courage of her convictions swept through Jada. “Keep telling yourself that.” Jada turned to the other member of the blackmailing crew. “As for you, John, I’m sure people would love to know their perfect Mr. America has slid into the DMs of no less than three contestants from My One and Only with a woe-is-me story, trying to get back together with them, all at the same time.” Jada snapped her fingers. “Did I forget to mention I ended my social media hiatus to check my DMs? I do so love it when women have each other’s backs.” Jada gave the cowards a moment to respond. When none came, she offered up the kill shot. “If none of that reasoning convinces you, and I can't imagine why it wouldn’t, please remember this spoiled, rich girl has a billionaire grandmother who loves her very, very much. If I tell her what you both attempted to do to me, she will ruin both your lives, barely lifting a finger. Contrary to what you believe, Lila, I don't make idle threats. I suggest you both slink away and forget you ever knew my name.

Imagine you are the CEO of a company with numerous sedentary employees and your health-care costs are escalating partly because of their inactivity, but unlike Henrik you don’t want to make exercise compulsory. Perhaps you are also a parent struggling to budge a surly, reluctant teenager to exercise. And maybe you have been striving unsuccessfully to get yourself off the couch more often. How do you succeed? Everyone copes with the urge to postpone or avoid exercise, so environments that neither require nor facilitate physical activity inevitably promote inactivity.5 If I have to choose between sitting comfortably in a chair or slogging through a sweaty workout, the chair is almost always more appealing. The slow, rational part of my brain knows I should exercise, but my instincts protest, “I would prefer not to,” and another, enticing voice queries, “Why not exercise tomorrow?”6 Perhaps I don’t have the time or energy, and I have to go out of my way to get physical activity because I am stressed for time, my town lacks sidewalks, or the stairway in my building is dingy and inaccessible. To add to these impediments, maybe I inherited genes that predispose me to being physically inactive. Scientists have bred laboratory mice that are instinctively addicted or averse to running on treadmills, and studies of humans suggest that some of us inherited tendencies to be slightly less inclined to exercise.7

Average employee: Not too bright. Exceptionally well qualified: Made no major blunders yet. Character above reproach: Still one step ahead of the law. Zealous attitude: Opinionated. Quick-thinking: Offers plausible excuses. Careful thinker: Won’t make a decision. Takes pride in work: Conceited. Forceful: Argumentative. Aggressive: Obnoxious. A keen analyst: Thoroughly confused. Conscientious: Scared. Meticulous attention to detail: A nitpicker. Has leadership qualities: Is tall or has a loud voice. Strong principles: Stubborn Career-minded: Backstabber Coming along well: About to be let go. Independent worker: Nobody knows what he/she does. Forward-thinking: Procrastinator. Loyal: Can’t get a job anywhere else.

Some of the same forces have come to bear in the business world, where many companies in thriving talent-dependent industries embraced a new workplace ethos in which hierarchies were softened and office floor plans were reengineered to break down the walls that once kept management and talent separated. One emerging school of thought, popular among technology companies in Silicon Valley, is that organizations should adopt “flat” structures, in which management layers are thin or even nonexistent. Star employees are more productive, the theory goes, and more likely to stay, when they are given autonomy and offered a voice in decision-making. Some start-ups have done away with job titles entirely, organizing workers into leaderless “self-managing teams” that report directly to top executives. Proponents of flatness say it increases the speed of the feedback loop between the people at the top of the pyramid and the people who do the frontline work, allowing for a faster, more agile culture of continuous improvement. Whether that’s true or not, it has certainly cleared the way for top executives to communicate directly with star employees without having to muddle through an extra layer of management. As I watched all this happen, I started to wonder if I was really writing a eulogy. Just as I was building a case for the crucial value of quiet, unglamorous, team-oriented, workmanlike captains who inhabit the middle strata of a team, most of the world’s richest sports organizations, and even some of its most forward-thinking companies, seemed to be sprinting headlong in the opposite direction.