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The human animal wants a father-mother image but, at the same time, resents being disciplined. You can get stability like this: The ultimate authority source is kept remote, god-like, practically unapproachable. Your immediate superior is a mean son-of-a-bitch who makes you toe the mark and whom you therefore detest. But his own superior is as kind and sympathetic as rank allows ... The end result is that Captain Telander's been isolated. His infallibility doesn't have to cope with essentially unfixable human messes ... I'm the traditional top sergeant. Hard, harsh, demanding, overbearing, inconsiderate, brutal. Not so bad as to start a petition for my removal. But enough to irritate, be disliked, although respected. That's good for the troops. It's healthier to be mad at me than to dwell on personal woes... [First Officer] Lindgren smooths things out. As first officer, she sustains my power. But she overrules me from time to time. She exercises her rank to bend regulations in favor of mercy. Therefore she adds benignity to the attributes of Ultimate Authority.
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