Timely Delivery Quotes

Mothers have martyred themselves in their children’s names since the beginning of time. We have lived as if she who disappears the most, loves the most. We have been conditioned to prove our love by slowly ceasing to exist. What a terrible burden for children to bear—to know that they are the reason their mother stopped living. What a terrible burden for our daughters to bear—to know that if they choose to become mothers, this will be their fate, too. Because if we show them that being a martyr is the highest form of love, that is what they will become. They will feel obligated to love as well as their mothers loved, after all. They will believe they have permission to live only as fully as their mothers allowed themselves to live. If we keep passing down the legacy of martyrdom to our daughters, with whom does it end? Which woman ever gets to live? And when does the death sentence begin? At the wedding altar? In the delivery room? Whose delivery room—our children’s or our own? When we call martyrdom love we teach our children that when love begins, life ends. This is why Jung suggested: There is no greater burden on a child than the unlived life of a parent.

Did I ever mention I used to be a delivery driver too? I was. I can read a map. What’s more, using a brilliant mixture of zen navigation, Aristotelian logic, and pure rage I can get you your package and/or delicious sandwich relatively close to on-time.

The landscape was snow and green ice on broken mountains. These weren't old mountains, worn down by time and weather and full of gentle ski slopes, but young, sulky, adolescent mountains. They held secret ravines and merciless crevices. One yodel out of place would attract, not the jolly echo of a lonely goatherd, but fifty tons of express-delivery snow.

I very frequently get the question: 'What's going to change in the next 10 years?' And that is a very interesting question; it's a very common one. I almost never get the question: 'What's not going to change in the next 10 years?' And I submit to you that that second question is actually the more important of the two -- because you can build a business strategy around the things that are stable in time. ... [I]n our retail business, we know that customers want low prices, and I know that's going to be true 10 years from now. They want fast delivery; they want vast selection. It's impossible to imagine a future 10 years from now where a customer comes up and says, 'Jeff I love Amazon; I just wish the prices were a little higher,' [or] 'I love Amazon; I just wish you'd deliver a little more slowly.' Impossible. And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.

Competition on dimensions other than price - on product features, support services, delivery time, or brand image, for instance - is less likely to erode profitability because it improves customer value and can support higher prices. p.32

And he wants you to keep that at the front of your mind? He wants you to stay focused on the darkest seasons of your life? How could that possibly do any good?' . . . He wants you to remember who delivered you from that time. That's the point of holding on to memory: delivery, not darkness.

Tom had traveled around the sun eleven times when the delivery truck brought his mother's newest fridge, but a number doesn't really describe his age.

So in this letter I am yours. Not Garden’s, not your mission’s, but yours, alone. I am yours in other ways as well: yours as I watch the world for your signs, apophenic as a haruspex; yours as I debate methods, motives, chances of delivery; yours as I review your words by their sequence, their sound, smell, taste, taking care no one memory of them becomes too worn. Yours. Still, I suspect you will appreciate the token.

A professional who doesn't deliver as committed is not just lazy, he is a liar.

The Pill was introduced in the early 1960s and modern woman was born. Women were no longer going to be tied to the cycle of endless babies; they were going to be themselves. With the Pill came what we now call the sexual revolution. Women could, for the first time in history, be like men, and enjoy sex for its own sake. In the late 1950s we had eighty to a hundred deliveries a month on our books. In 1963 the number had dropped to four or five a month. Now that is some social change!

Every time we mention Gender Equality, merit is usually thrown out of the window. Your ability to deliver is not determined by what is in between the legs but by what is in between your ears.

Once upon a time, there lived a boy and a girl. The boy was eighteen and the girl sixteen. He was not unusually handsome, and she was not especially beautiful. They were just an ordinary lonely boy and an ordinary lonely girl, like all the others. But they believed with their whole hearts that somewhere in the world there lived the 100% perfect boy and the 100% perfect girl for them. Yes, they believed in a miracle. And that miracle actually happened. One day the two came upon each other on the corner of a street. “This is amazing,” he said. “I’ve been looking for you all my life. You may not believe this, but you’re the 100% perfect girl for me.” “And you,” she said to him, “are the 100% perfect boy for me, exactly as I’d pictured you in every detail. It’s like a dream.” They sat on a park bench, held hands, and told each other their stories hour after hour. They were not lonely anymore. They had found and been found by their 100% perfect other. What a wonderful thing it is to find and be found by your 100% perfect other. It’s a miracle, a cosmic miracle. As they sat and talked, however, a tiny, tiny sliver of doubt took root in their hearts: Was it really all right for one’s dreams to come true so easily? And so, when there came a momentary lull in their conversation, the boy said to the girl, “Let’s test ourselves - just once. If we really are each other’s 100% perfect lovers, then sometime, somewhere, we will meet again without fail. And when that happens, and we know that we are the 100% perfect ones, we’ll marry then and there. What do you think?” “Yes,” she said, “that is exactly what we should do.” And so they parted, she to the east, and he to the west. The test they had agreed upon, however, was utterly unnecessary. They should never have undertaken it, because they really and truly were each other’s 100% perfect lovers, and it was a miracle that they had ever met. But it was impossible for them to know this, young as they were. The cold, indifferent waves of fate proceeded to toss them unmercifully. One winter, both the boy and the girl came down with the season’s terrible inluenza, and after drifting for weeks between life and death they lost all memory of their earlier years. When they awoke, their heads were as empty as the young D. H. Lawrence’s piggy bank. They were two bright, determined young people, however, and through their unremitting efforts they were able to acquire once again the knowledge and feeling that qualified them to return as full-fledged members of society. Heaven be praised, they became truly upstanding citizens who knew how to transfer from one subway line to another, who were fully capable of sending a special-delivery letter at the post office. Indeed, they even experienced love again, sometimes as much as 75% or even 85% love. Time passed with shocking swiftness, and soon the boy was thirty-two, the girl thirty. One beautiful April morning, in search of a cup of coffee to start the day, the boy was walking from west to east, while the girl, intending to send a special-delivery letter, was walking from east to west, but along the same narrow street in the Harajuku neighborhood of Tokyo. They passed each other in the very center of the street. The faintest gleam of their lost memories glimmered for the briefest moment in their hearts. Each felt a rumbling in their chest. And they knew: She is the 100% perfect girl for me. He is the 100% perfect boy for me. But the glow of their memories was far too weak, and their thoughts no longer had the clarity of fouteen years earlier. Without a word, they passed each other, disappearing into the crowd. Forever. A sad story, don’t you think?

Its hurtful and wonderful how our jokes survive us. Since I left home on this journey, I've thought a lot about this-how a big part of any life is about the hows and whys of setting up machinery. it's building systems, devices, motors. Winding up the clockwork of direct debits, configuring newspaper deliveries and anniversaries and photographs and credit card repayments and anecdotes. Starting their engines, setting them in motion and sending them chugging off into the future to do their thing at a regular or irregular intervals. When a person leaves or dies or ends, they leave an afterimage; their outline in the devices they've set up around them. The image fades to the winding down of springs, the slow running out of fuel as the machines of a life lived in certain ways in certain places and from certain angles are shut down or seize up or blink off one by one. It takes time. Sometimes, you come across the dusty lights or electrical hum of someone else's machine, maybe a long time after you ever expected to, still running, lonely in the dark. Still doing its thing for the person who started it up long, long after they've gone. A man lives so many different lengths of time.

I once wrote you a letter and you never replied, which makes me wonder if you ever received it. This time it's a more personal delivery - and I need a reply, even if it's not the one I want. I'm listening to you - I can hear every word, however softly you speak - and I'm half-agony, half-hope. You're saying that men are realists - that, when the woman they love is no longer available, they move on. Well, believe me, I tried - and I thought I had. But seeing you again, after so many years, just proved how little I knew... You told me to trust myself. So here I am back in Bath, putting everything on the line for a second chance with you. Is that what you want, too? Whatever your answer, remember this: I may not deserve you - when I think of how I've behaved, I know I've shown little self-control and even less forgiveness - but I've never stopped loving you. You're talking about heartless men... But I have a heart, and it's the same one you almost broke ten years ago, and it belongs to you, and only you, even more than it did then. And yes, I'm a realist: if you no longer love me, I will accept it. But don't say that only a woman can keep on loving someone who's no longer part of her life! Because I will keep on loving you until there are no stars in the sky. Tell me tonight how you feel. If there's any chance of you loving me back, then I'll wait for you as I should have waited before. If not, say the word and I'll leave you in peace. But I'll never forget you, or what we had, or what might have been. Rick

Chase asks her what time the appointment is booked for. Rachel says, "It's at 11:30 or midnight. He's supposed to call to confirm." She checks her cell. "But I want to be there early." she says. "Why?" "Just to be on the safe side." "There isn't one, Rachel.

I went to the lobby and asked Stan what he knew about the person who lived in 6A. He said 'Never seen anyone go in or come out. Just a lot of deliveries and a lot of trash.' 'Cool'. He leaned down and whispered 'Haunted'. I whispered back 'I don't believe in the paranormal'. He said 'Ghosts don't care if you believe in them'. I walked back up the steps, this time past our floor and to the sixth. There was a mat in front of the door which said 'welcome' in twelve different languages. That didn't seem like something a ghost would put in front of his apartment." ― Jonathan Safran Foer, Extremely Loud and Incredibly Close

You know how women talk about having babies? This one had an easy delivery, this one had it hard?” Piper nodded. “Death is like that, too. Mr. Carty was in labor a long time, but now he’s delivered.

I’d found my niche. Since I belonged to no group I learned to move seamlessly between groups. I floated. I was a chameleon, still, a cultural chameleon. I learned how to blend. I could play sports with the jocks. I could talk computers with the nerds. I could jump in the circle and dance with the township kids. I popped around to everyone, working, chatting, telling jokes, making deliveries. I was like a weed dealer, but of food. The weed guy is always welcome at the party. He’s not a part of the circle, but he’s invited into the circle temporarily because of what he can offer. That’s who I was. Always an outsider. As the outsider, you can retreat into a shell, be anonymous, be invisible. Or you can go the other way. You protect yourself by opening up. You don’t ask to be accepted for everything you are, just the one part of yourself that you’re willing to share. For me it was humor. I learned that even though I didn’t belong to one group, I could be a part of any group that was laughing. I’d drop in, pass out the snacks, tell a few jokes. I’d perform for them. I’d catch a bit of their conversation, learn more about their group, and then leave. I never overstayed my welcome. I wasn’t popular, but I wasn’t an outcast. I was everywhere with everybody, and at the same time I was all by myself.

What I want is Ceres Station or Earth or Mars. You know what they have in New York? All-night diners with greasy food and crap coffee. I want to live on a world with all-night diners. And racetracks. And instant-delivery Thai food made from something I haven’t already eaten seven times in the last month.

Kiwi thought back to his first weeks, when insults had been impossible for him. One time he'd called Deemer a troglodyte but his delivery had been tentative and way, way too slow, as if the insult were a fork tenderly entering a steak.

The summer of 1950 was the hottest in living memory, with high humidity and temperatures above 100 F. My mother had been washing every day, and she was attacked for this, too. Peasants, especially in the North where Mrs. Mi came from, washed very rarely, because of the shortage of water. In the guerrillas, men and women used to compete to see who had the most 'revolutionary insects' (lice). Cleanliness was regarded as un proletarian When the steamy summer turned into cool autumn my father's bodyguard weighed in with a new accusation: my mother was 'behaving like a Kuomintang official's grand lady' because she had used my father's leftover hot water. At the time, in order to save fuel, there was a rule that only officials above a certain rank were entitled to wash with hot water. My father fell into this group, but my mother did not. She had been strongly advised by the women in my father's family not to touch cold water when she came near to delivery time. After the bodyguard's criticism, my father would not let my mother use his water. My mother felt like screaming at him for not taking her side against the endless intrusions into the most irrelevant recesses of her life.

Jury trials are really nothing more than poorly written stage plays. You’ve got two authors writing opposing narratives and a director who is paid not to care about either outcome. Hired actors sit on either end of the stage, while unwitting audience members strive to remain quiet. No applause should be rendered, no gasps of glory. Witnesses sit agape with fury as they stumble across their rehearsed lines. If only they had practiced just once more. If only they had more time or a dress rehearsal, then they would recite their packaged words with such eloquent delivery that the critics in the jury box would believe only them.

For every taxpayer, no matter who he is, establish a single tax, not too great, which is known in advance and collectable immediately from all payments, deliveries, transactions, and income. And this tribute must not exceed one tenth part, because the holy church has tested this since ancient times and learned from its own rich experience that a man will agree to pay a tenth part of his wealth, but no more, not even out of fear of our Father in Heaven. And this means that there is no point in tempting him.

From the hood of his car, he hefted a large green insulated pack - the kind Fadlan's Falafel used for deliveries. "This is for you, Magnus. I hope you enjoy." The scent of fresh falafel wafted out. True, I'd eaten falafel just a few hours ago, but my stomach growled because ... well, more falafel. "Man, you're the best. I can't believe - Wait. You're in the middle of a fast and you brought me food? That seems wrong." "Just because I'm fasting doesn't mean you can't enjoy." He clapped me on my shoulder. "You'll be in my prayers. All of you." I knew he was sincere. Me, I was an atheist. I only prayed sarcastically to my own father for a better colour of boat. Learning about the existence of Norse deities and the Nine Worlds had just made me more convinced that there was no grand divine plan. What kind of God would allow Zeus and Odin to run around the same cosmos, both claiming to be the king of creation, smiting mortals with lightning bolts and giving motivational seminars? Bur Amir was a man of faith. He and Samirah believed in something bigger, a cosmic force that actually cared about humans. I suppose it was kind of comforting to know Amir had my back in the prayer department, even if I doubted there was anybody at the end of that line. "Thanks, man." I shook his hand one last time.

An hour. Such an interminable amount of time on a rainy day, such an infinite span when waiting for that cute guy in your geometry class to ring, such an eternity to a woman panting and sweating on a delivery room bed. Time is supposed to be a constant but seldom is.

I watch these kids. They don't seem entirely unhappy. A few times I've even circled the Free Clinic on foot, trying to catch a closer glimpse of these kids and their lives as they pop in and out of the clinic's Sputnik-era, gone-to-seed building--Lancaster's future trolls and Popeyes loitering out back having hushed paranoid conversations. And once I even went to have a look where they hang out in a big way, out in the delivery bay behind the now-closed Donut Hut, the delivery bay grotto out back with a floor spongy with pigeon shit, chewing gum, cigarette ashes, and throat oysters--dank and sunless. I went to visit this place once when all the druggies were away, having their druggy lives downtown doing their druggy things: yelling at parked cars and having conversations with amber lights. I visited this place and I was confused: confused and attracted. Who do these people think they are? How can they not care about the future or hot running water or clean sheets or cable TV? These people. And on the walls down at the delivery bay, do you know what they had written? Written in letters several hands high, letters built of IV needles attached to the cement with soiled bandages and wads of chewing gum? They had written the words WE LIKE IT.

It’s that time of the month again… As we head into those dog days of July, Mike would like to thank those who helped him get the toys he needs to enjoy his summer. Thanks to you, he bought a new bass boat, which we don’t need; a condo in Florida, where we don’t spend any time; and a $2,000 set of golf clubs…which he had been using as an alibi to cover the fact that he has been remorselessly banging his secretary, Beebee, for the last six months. Tragically, I didn’t suspect a thing. Right up until the moment Cherry Glick inadvertently delivered a lovely floral arrangement to our house, apparently intended to celebrate the anniversary of the first time Beebee provided Mike with her special brand of administrative support. Sadly, even after this damning evidence-and seeing Mike ram his tongue down Beebee’s throat-I didn’t quite grasp the depth of his deception. It took reading the contents of his secret e-mail account before I was convinced. I learned that cheap motel rooms have been christened. Office equipment has been sullied. And you should think twice before calling Mike’s work number during his lunch hour, because there’s a good chance that Beebee will be under his desk “assisting” him. I must confess that I was disappointed by Mike’s over-wrought prose, but I now understand why he insisted that I write this newsletter every month. I would say this is a case of those who can write, do; and those who can’t do Taxes. And since seeing is believing, I could have included a Hustler-ready pictorial layout of the photos of Mike’s work wife. However, I believe distributing these photos would be a felony. The camera work isn’t half-bad, though. It’s good to see that Mike has some skill in the bedroom, even if it’s just photography. And what does Beebee have to say for herself? Not Much. In fact, attempts to interview her for this issue were met with spaced-out indifference. I’ve had a hard time not blaming the conniving, store-bought-cleavage-baring Oompa Loompa-skinned adulteress for her part in the destruction of my marriage. But considering what she’s getting, Beebee has my sympathies. I blame Mike. I blame Mike for not honoring the vows he made to me. I blame Mike for not being strong enough to pass up the temptation of readily available extramarital sex. And I blame Mike for not being enough of a man to tell me he was having an affair, instead letting me find out via a misdirected floral delivery. I hope you have enjoyed this new digital version of the Terwilliger and Associates Newsletter. Next month’s newsletter will not be written by me as I will be divorcing Mike’s cheating ass. As soon as I press send on this e-mail, I’m hiring Sammy “the Shark” Shackleton. I don’t know why they call him “the Shark” but I did hear about a case where Sammy got a woman her soon-to-be ex-husband’s house, his car, his boat and his manhood in a mayonnaise jar. And one last thing, believe me when I say I will not be letting Mike off with “irreconcilable differences” in divorce court. Mike Terwilliger will own up to being the faithless, loveless, spineless, useless, dickless wonder he is.

I've just come to my room, Livy darling, I guess this was the memorable night of my life. By George, I never was so stirred since I was born. I heard four speeches which I can never forget... one by that splendid old soul, Col. Bob Ingersoll, — oh, it was just the supremest combination of English words that was ever put together since the world began... How handsome he looked, as he stood on that table, in the midst of those 500 shouting men, and poured the molten silver from his lips! What an organ is human speech when it is played by a master! How pale those speeches are in print, but how radiant, how full of color, how blinding they were in the delivery! It was a great night, a memorable night. I doubt if America has seen anything quite equal to it. I am well satisfied I shall not live to see its equal again... Bob Ingersoll’s music will sing through my memory always as the divinest that ever enchanted my ears. And I shall always see him, as he stood that night on a dinner-table, under the flash of lights and banners, in the midst of seven hundred frantic shouters, the most beautiful human creature that ever lived... You should have seen that vast house rise to its feet; you should have heard the hurricane that followed. That's the only test! People might shout, clap their hands, stamp, wave their napkins, but none but the master can make them get up on their feet. {Twain's letter to his wife, Livy, about friend Robert Ingersoll's incredible speech at 'The Grand Banquet', considered to be one of the greatest oratory performances of all time}

GREAT WORK IS ABOUT DOING WHAT’S MEANINGFUL. GREAT WORK ISN’T ABOUT DOING IT WELL. Here’s the irony: It’s often easy to deliver Bad Work and Good Work at an excellent level. (Just how many times have you revised that worthless Power Point presentation?) And Great Work? It’s often new work at the edge of your competence, work that tangles you up because it’s different and you haven’t done it a thousand times before. You’re unlikely to be able to do it perfectly. When I say “Great Work,” I’m not talking about a standard of delivery. I’m talking about a standard of impact and meaning.

They had felt their own power and saw in Lincoln the means of delivery from an administration that had brought “treachery, imbecility, and rascality” into their lives. It was time to rescue the republic from “the anarchy which has disgraced this great people in the eyes of the whole world.”121

Do you even feel anything, Chad? Will you for once stop walking around, all in control and f'ing calm? Do you have any idea what you all have done. I lost everything, Chad. Everything, when Kyle died. I lost myself. I had finally begun to build a new life with new friends. With people I thought cared about me. I have started to be just a little bit happy again. Was it too much to ask? Did I ask for too much by just wanting to have a little bit of a life again? Now, it’s all screwed up again and you walk around here like you don’t feel anything about what’s happened.” Chad spun around, and for only the second time since she’d known him, she saw the flash of anger so fierce her breath caught in her throat and she took an involuntary step back, away from him. Jennie knew Chad would never hurt her on purpose, but the anger rolling off of him was palpable. It seemed to force her backwards as if it had a life of its own, a power of its own. “Not feel anything, Jennie? Are you f'ing kidding me? I walk around here every day and I ache every f'ing minute I’m with you. I’m so twisted up with loving you and hating you, I can’t breathe. I can’t keep my hands off you, but I can’t let myself kiss you because I might lose myself in you. I can’t make love to you because I’m afraid you’ll pretend I’m him. I know you want his arms around you, not mine. I know you want it to be his baby inside you, not mine. And I know you can’t love me back, no matter what I do, because you’re still so in love with your husband, you can’t even begin to see me.” Chad didn’t stop and Jennie didn’t try to stop him. “And every day, I have to sit here and wonder how I’ll be a part of my baby’s life. I wonder if you’ll let me be in the delivery room, if you’ll let me help you name the baby. I wonder how much money I’d have to offer the people who live across the street from you to get them to sell me their house, just so I can see my child grow up. If you’ll let me...” Chad stopped as if he’d run out of steam. They stood in uneasy silence for a long time before Chad spoke again. He sounded worn out and bitter and angry, mirroring Jennie’s chaos of emotions. “Am I feeling anything? Yeah. I’m feeling some f'ing sh**, Jen.

The commodity traders are arbitragers par excellence, trying to exploit a series of differences in prices. Because they’re doing deals to buy and to sell all the time, they are often indifferent to whether commodity prices overall go up or down. What matters to them is the price disparity – between different locations, different qualities or forms of a product, and different delivery dates. By exploiting these price differences, they help to make markets more efficient, directing resources to their highest value uses in response to price signals. They are, in the words of one academic, the visible manifestation of Adam Smith’s invisible hand.

Blue Planet Phenomenon. she’s from the pink planet called Constellation he’s from the dark planet beyond under a constant monitor no love a interplanetary phenomenon he’s an interstellar she’s studying astronomy what they have seen sets in motion their biology they will meet on the blue planet they should know better it’s death if they get together interplanetary love is forbidden their passion keep it hidden they should know better but they must be together to the blue planet love velocity interstellar crossing Earth’s longitudes hiding their love in the new years eve multitudes they should know better their love still not allowed under another planets blanketing cloud Planet Earth in unified love new years eve blue planet phenomenon she will fall pregnant their baby conceived at a time of human unity their unborn baby and united humanity become one in harmony interstellar before they’re discovered too late their love uncovered they should know better it’s death for forbidden love together trial on dark planet they will all die today “kill them now” judgment say they plea for their unborn baby’s mercy a reprieve child leniency only for their baby clemency “bring on the birth” authorities say a unpredicted baby delivery conceived in a time of human unity a love descendant of humanity interstellar love racing interplanetary embracing human love emanating from their newborn baby blanketing pink planet with love blanketing dark planet with love two planets authority depleting two planets a love meeting now love not forbidden love never to be hidden interstellar love plea she and he with their baby to go free By R.M.Romarney.

Human beings remember "firsts"- the first time something happens, or the begining of an experience- and we tend to remember "lasts" as well. So when you are about to make a critical/negative delivery , start your criticism with a positive begining, it will affect the rest of the experience. Start by giving them solid ground to stand by expressing the fact that you value them and they matter. Once they are reassured of their own worth, people will accept your comments far more easily and they'll get less defensive.

For the first time, we could calculate the six-year total for the entire state. There were two ways to do it. Simply add up all the pills the pharmacies bought. Or add up each distributor’s deliveries to every county. Both methods produced the same number—780 million. That was just hydrocodone and oxycodone—in a state with fewer than 1.8 million people.

delivery lead time, deployment frequency, time to restore service, and change fail rate.

We measured product delivery lead time as the time it takes to go from code committed to code successfully running in production

The guinea earned by doctors for a delivery was a significant part of their income. The threat of being undercut by trained midwives had to be resisted.

We want our movies instantly. We order our groceries at lunchtime and expect them to arrive in time for dinner. We punch up cars to deliver us to our whims. The largest companies in America, from Amazon to Uber to Facebook, want to fill the air with buzzing drones dropping from the skies whatever you want and more of it. Manna is now always on the delivery menu.

Rape culture is 1 in 6 women being sexually assaulted in their lifetimes. Rape culture is not even talking about the reality that many women are sexually assaulted multiple times in their lives. Rape culture is the way in which the constant threat of sexual assault affects women’s daily movements. Rape culture is telling girls and women to be careful about what you wear, how you wear it, how you carry yourself, where you walk, when you walk there, with whom you walk, whom you trust, what you do, where you do it, with whom you do it, what you drink, how much you drink, whether you make eye contact, if you’re alone, if you’re with a stranger, if you’re in a group, if you’re in a group of strangers, if it’s dark, if the area is unfamiliar, if you’re carrying something, how you carry it, what kind of shoes you’re wearing in case you have to run, what kind of purse you carry, what jewelry you wear, what time it is, what street it is, what environment it is, how many people you sleep with, what kind of people you sleep with, who your friends are, to whom you give your number, who’s around when the delivery guy comes, to get an apartment where you can see who’s at the door before they can see you, to check before you open the door to the delivery guy, to own a dog or a dog-sound-making machine, to get a roommate, to take self-defense, to always be alert always pay attention always watch your back always be aware of your surroundings and never let your guard down for a moment lest you be sexually assaulted and if you are and didn’t follow all the rules it’s your fault.

Consider the genesis of a single-celled embryo produced by the fertilization of an egg by a sperm. The genetic material of this embryo comes from two sources: paternal genes (from sperm) and maternal genes (from eggs). But the cellular material of the embryo comes exclusively from the egg; the sperm is no more than a glorified delivery vehicle for male DNA—a genome equipped with a hyperactive tail. Aside from proteins, ribosomes, nutrients, and membranes, the egg also supplies the embryo with specialized structures called mitochondria. These mitochondria are the energy-producing factories of the cell; they are so anatomically discrete and so specialized in their function that cell biologists call them “organelles”—i.e., mini-organs resident within cells. Mitochondria, recall, carry a small, independent genome that resides within the mitochondrion itself—not in the cell’s nucleus, where the twenty-three pairs of chromosomes (and the 21,000-odd human genes) can be found. The exclusively female origin of all the mitochondria in an embryo has an important consequence. All humans—male or female—must have inherited their mitochondria from their mothers, who inherited their mitochondria from their mothers, and so forth, in an unbroken line of female ancestry stretching indefinitely into the past. (A woman also carries the mitochondrial genomes of all her future descendants in her cells; ironically, if there is such a thing as a “homunculus,” then it is exclusively female in origin—technically, a “femunculus”?) Now imagine an ancient tribe of two hundred women, each of whom bears one child. If the child happens to be a daughter, the woman dutifully passes her mitochondria to the next generation, and, through her daughter’s daughter, to a third generation. But if she has only a son and no daughter, the woman’s mitochondrial lineage wanders into a genetic blind alley and becomes extinct (since sperm do not pass their mitochondria to the embryo, sons cannot pass their mitochondrial genomes to their children). Over the course of the tribe’s evolution, tens of thousands of such mitochondrial lineages will land on lineal dead ends by chance, and be snuffed out. And here is the crux: if the founding population of a species is small enough, and if enough time has passed, the number of surviving maternal lineages will keep shrinking, and shrinking further, until only a few are left. If half of the two hundred women in our tribe have sons, and only sons, then one hundred mitochondrial lineages will dash against the glass pane of male-only heredity and vanish in the next generation. Another half will dead-end into male children in the second generation, and so forth. By the end of several generations, all the descendants of the tribe, male or female, might track their mitochondrial ancestry to just a few women. For modern humans, that number has reached one: each of us can trace our mitochondrial lineage to a single human female who existed in Africa about two hundred thousand years ago. She is the common mother of our species. We do not know what she looked like, although her closest modern-day relatives are women of the San tribe from Botswana or Namibia. I find the idea of such a founding mother endlessly mesmerizing. In human genetics, she is known by a beautiful name—Mitochondrial Eve.

Thinking back now, I can see we were just at that age when we knew a few things about ourselves—about who we were, how we were different from our guardians, from the people outside—but hadn’t yet understood what any of it meant. I’m sure somewhere in your childhood, you too had an experience like ours that day; similar if not in the actual details, then inside, in the feelings. Because it doesn’t really matter how well your guardians try to prepare you: all the talksvideos, discussions, warnings, none of that can really bring it home. Not when you’re eight years old, and you’re all together in a place like Hailsham; when you’ve got guardians like the ones we had; when the gardeners and the delivery men joke and laugh with you and call you “sweetheart.”    All the same, some of it must go in somewhere. It must go in, because by the time a moment like that comes along, there’s a part of you that’s been waiting. Maybe from as early as when you’re five or six, there’s been a whisper going at the back of your head, saying: “One day, maybe not so long from now, you’ll get to know how it feels.” So you’re waiting, even if you don’t quite know it, waiting for the moment when you realise that you really are different to them; that there are people out there, like Madame, who don’t hate you or wish you any harm, but who nevertheless shudder at the very thought of you—of how you were brought into this world and why—and who dread the idea of your hand brushing against theirs. The first time you glimpse yourself through the eyes of a person like that, it’s a cold moment. It’s like walking past a mirror you’ve walked past every day of your life, and suddenly it shows you something else, something troubling and strange.

But he knew that her sorrow at that moment was not for him or for herself, or even for the boy whom idiot chance had thrust in the way of pestilence, but that, with a sudden inner flaming of her clairvoyant Scotch soul, she had looked cleanly, without pretense for the first time, upon the inexorable tides of Necessity, and that she was sorry for all who had lived, were living, or would live, fanning with their prayers the useless altar flames, suppliant with their hopes to an unwitting spirit, casting the tiny rockets of their belief against remote eternity, and hoping for grace, guidance, and delivery upon the spinning and forgotten cinder of this earth. O lost.

In this book, I’ll refer to the work that you do to decide what to build as discovery and the work that you do to build and ship a product as delivery.1 This distinction matters. As you’ll see, many companies put a heavy emphasis on delivery—they focus on whether you shipped what you said you would on time and on budget—while under-investing in discovery, forgetting to assess if you built the right stuff. This book aims to correct for that imbalance.

You getting lighter, big dog?” I asked as I kissed his face. “Get a room,” BT said. “I plan on it,” I told him. His confused look passed over quickly. “Shit, man, that was pretty good.” “I’ve been working on my timing and delivery.

Not where, my friend, when. We have gone back in time.” “What in the world would make you say that?” asked Patricia. The delivery man’s eyes held wide as he slowly raised his hand to point. “Them dinosaurs coming out of the forest.

Nigger, you sure ought to be glad it was us you talked to that way. You’re a lucky bastard, ’cause if you’d said that to some other white man, you might’ve been a dead nigger now.” I was learning rapidly how to watch white people, to observe their every move, every fleeting expression, how to interpret what was said and what left unsaid. Late one Saturday night I made some deliveries in a white neighborhood. I was pedaling my bicycle back to the store as fast as I could when a police car, swerving toward me, jammed me into the curbing. “Get down, nigger, and put up your hands!” they ordered. I did. They climbed out of the car, guns drawn, faces set, and advanced slowly. “Keep still!” they ordered. I reached my hands higher. They searched my pockets and packages. They seemed dissatisfied when they could find nothing incriminating. Finally, one of them said: “Boy, tell your boss not to send you out in white neighborhoods at this time of

Regardless of the delivery method, your Higher Mind will leave you a trail of popcorn. It's been happening all along, even if you've been unaware, trampling it underfoot. It may only be one kernel at a time, but that's all you really need.

Silveny's pregnant,' Sophie told her friends when she joined them for breakfast. Fitz dropped his fork. 'Are you sure?' 'Oh yeah,' Sophie mumbled, sinking into the chair next to him. 'She showed me...' 'GAH!' everyone said. Keefe pushed his plate away. 'I'm done with food forever.' 'Me too,' Dex agreed. 'Me three,' Biana said. 'Seriously, that is one batch of memories you do not have to show me,' Fitz told Sophie. 'I don't care if it's part of our Cognate training.' 'But it's still huge,' Biana added. 'Do you know how far along she is?' 'I'm guessing it's new, since the last few times I transmitted to her she didn't mention anything about--' 'STOP!' Keefe held up his hands. 'Ground rules for this conversation: All talk of alicorn baby-making is off the table--got it? Otherwise I'll have to rip my ears off. And for the record, I do not want to be there when Baby Glitterbutt arrives.' 'Me either,' Fitz said. 'My dad made me go to the Hekses' unicorn preserve for a delivery one time.' He shuddered. 'Who knew they came out so slimy?' 'Ew, dude, I did not need to know that. Can we talk about something else? Anything else?' 'Does anyone know how long alicorns stay pregnant?' Sophie asked. Biana shook her head. 'We've never had a baby alicorn before. But I'm pretty sure unicorns are pregnant for eleven months. So maybe it's the same?' 'Do you think Silveny knows?' Fitz asked. 'If her instincts are telling her she's pregnant, maybe they'll also tell her how it's going to work.' 'I guess I can ask. It was hard to get information out of her. All she wanted to tell me about was--' 'STOP!' Keefe said. 'I wasn't going to say that. She was telling me that she's really hungry. I'm not sure if it's a pregnancy craving or an excuse to get more treats, but she went on and on about how she needs more swizzlespice. We'll have to find a way to let Jurek know. 'Do you think he already knows?' Fitz asked. 'He's the equestrian caretaker at the Sanctuary. Maybe he...saw stuff.' 'WHAT DID I SAY ABOUT THE GROUND RULES?' Keefe shouted, covering his ears. 'That's it, this conversation is officially over. Next person who says "alicorn" is getting pelted with fruit.' 'What's wrong with the alicorns?' Granite asked behind them. He'd arrived with Mr. Forkle, each of them carrying stacks of scrolls. 'Silveny's pregnant," Sophie said, and all the scrolls went THUNK! 'Are you certain?' Granite whispered, bending to gather the uncurling paper. Sophie nodded, and Mr. Forkle rushed to her side. 'Tell me everything.' 'And I'm out!' Keefe said, covering his ears and singing, 'LALALALALA! I CAN'T HEAR YOU!' as he raced up the stairs to the boys' tree house.

The next day Elizabeth was anxiously waiting in the hall on Promenade Street for deliveries of both the newspapers. The Times exonerated Ian by splashing across the front page: MURDEROUS MARQUESS ACTUALLY HARRASSED HUSBAND The Gazette humorously remarked that “the Marquess of Kensington is deserving, not only of an acquittal, but of a medal for Restraint in the Face of Extreme Provocation!” Beneath both those stories were lengthy and-for Elizabeth-deeply embarrassing accounts of her ridiculous explanations of her behavior.

Freud, in effect, had declared that all spiritual things were merely symbols of the flesh. In the delivery room, for the first time, it had seemed to me that he had gotten it exactly the wrong way round. Our flesh was the symbol. It was the love that was real. Why,

Then someone knocks on the door, very clearly, four times. I pull away from Lena quickly. "What's that?" I say, dragging my forearm across my eyes, trying to get control of myself. Lena tries to pass it off as though she hadn't heard. Her face has gone white, her eyes wide and terrified. When the knocking starts up again, she doesn't move, just stays frozen where she is. "I thought nobody comes in this way." I cross my arms, watching Lena narrowly. There's a suspicious needling, pricking at some corner of my mind, but I can't quite focus on it. "They don't. I mean—sometimes—I mean, the delivery guys—" As she stammers excuses, the door opens, and he pokes his head in—the boy from the day Lena and I jumped the gate at the lab complex, just after we had our evaluations. His eyes land on me and he, too, freezes. At first I think there must be a mistake. He must have knocked on the wrong door. Lena will yell at him now, tell him to clear off. But then my mind grinds slowly into gear and I realize that no, he has just called Lena's name. This was obviously planned.

Use sarcasm. This is a favourite weapon of mine ever since my PGCE (teacher training) days when, naturally, we were expressly forbidden to use it. The key, as with most things, is the manner of delivery. Practise until you can deliver the remarks with the utmost sincerity

The customer is also at the center of how we analyze and manage performance metrics. Our emphasis is on what we call controllable input metrics, rather than output metrics. Controllable input metrics (e.g., reducing internal costs so you can affordably lower product prices, adding new items for sale on the website, or reducing standard delivery time) measure the set of activities that, if done well, will yield the desired results, or output metrics (such as monthly revenue and stock price). We detail these metrics as well as how to discover and track them in chapter six.

your task is to find the most cost-effective way to deploy your resources—the key to optimizing all types of productive work. Bear in mind that in this and in other such situations there is a right answer, the one that can give you the best delivery time and product quality at the lowest possible cost.

It was a very touch- and- go business, in 1955, to get a wholly plausible reading from Mrs. Glass’s face, and especially from her enormous blue eyes. Where once, a few years earlier, her eyes alone could break the news (either to people or to bathmats) that two of her sons were dead, one by suicide (her favorite, her most intricately calibrated, her kindest son) and one killed in World Ward II (her only truly lighthearted son)- where once Bessie Glass’s eyes alone could report these facts, with an eloquence and a seeming passion for detail that neither her husband nor any of her adult surviving children could bear to look at, let alone take in, now, in 1955, she was apt to use this same terrible Celtic equipment to break the news, usually at the front door, that the new delivery boy hadn’t brought the leg of lamb in time for dinner or that some remote Hollywood starlet’s marriage was on the rocks.

Works of art are of an infinite loneliness and nothing can reach them so little as criticism. Only love can grasp them and keep hold of them and be just to them. Always trust yourself and your own feelings as opposed to any such analysis, review or introduction; if you should be wrong, then the natural growth of your inner life will lead you slowly and in time to new realisations. Allow your judgments their own quiet, undisturbed development, which like all progress must come from deep within you and cannot be forced or hastened by anything. The whole thing is to carry the full time and then give birth; to let every impression and every germ of a feeling consummate itself entirely within itself, in that which is dark, inexpressible, unconscious and unattainable by your own intelligence, and to await the hour of the delivery of a new clearness of vision. That alone is to live an artistic life, in understanding, as in creating.

In August 1946, exactly one year after the end of World War II, a tanker sailed into the port of Philadelphia laden with 115,000 barrels of oil for delivery to a local refinery. The cargo, loaded a month earlier in Kuwait, was described at the time as the first significant “shipment of Middle East oil to the United States.” Two years later, Saudi oil was imported for the first time, in order, said the U.S. buyer, “to meet the demand for petroleum products in the United States.”1 That year—1948—marked an historic turning point. The United States had not only been a net exporter of oil, but for many years the world’s largest exporter, by far. Six out of every seven barrels of oil used by the Allies during World War II came from the United States. But now the country was becoming a net importer of oil. By the late 1940s, with a postwar economic boom and car-dependent suburbs spreading out, domestic oil consumption was outrunning domestic supplies.

Dear Valued Customer: Your cable bill is now increasing 5% per month. You cannot cancel your cable. Ever. You cannot reduce your bill in any way. If you turn off your cable, your bill will remain exactly the same. If you rip your cable out of the wall, your bill will remain exactly the same, with the exception that we will charge you for the damage. Your children will be unable to cancel your cable contract. Also, please note that we will be reducing our delivery of channels by approximately 1 every month. As we deliver fewer channels, you can anticipate that your bill will sharply increase. If you do not pay your bill on time, the ownership of your house will revert to us, and we will lock you in an undisclosed location, where you will be forced to do tech support, and where we will be unable to protect you from assault and rape. If you attempt to defend yourself when we come to take your house, we are fully authorized to gun you down. Sincerely, The Statist Cable Company

Some lives work better with routines, and Liv Halston's is one of them. Every weekday morning she rises at seven thirty am, pulls on her trainers, grabs her iPod, and before she can think about what she's doing, she heads down, bleary-eyed, in the rackety lift, and out for a half hour run along the river. At some point, threading her way through the grimly determined commuters, swerving round reversing delivery vans, she comes fully awake, her brain slowly wrapping itself around the musical rhythms in her ears, the soft thud-thud-thud of her feet hitting the pavement. Most importantly she has steered herself away again from a time she still fears: those initial waking minutes, when vulnerability means that loss can still strike her unheralded and venal, sending her thoughts into a toxic black fog. She had begin running after she had realized that she could use the world outside, the noise in her earphones, her own motion, as a kind of deflector, Now it has become habit, and insurance police. I do not have to think. I do not have to think. I do not have to think.

Depression starts from a deeply rooted idea, that as a human being, you are a sinner. Even if you are agnostic, atheistic, or a mystic, sin is a belief that you have violated some internal law of ethics, which causes an inability to regain your divine state of love. It is Fault. Disobedience to a higher power, god, or archetype is another definition from separation of peace of mind. Even if the god or archetype cannot be proven, it still exists in your mind, thus fault is real in your mind. It's the idea that you have broken an internal rule that separates you from delivery of a promise. This creates depression, which is a long standing feeling of pain due to permanent loss. It is not short term loss. It is complete loss that can never be returned. When you birthed yourself into this reality, you were vast, elegant, exquisite, intelligent, infinite, and beautiful beyond understanding. You came into this time and space matrix to gain a soul, and that required a lot of experience. Experience is painful. Experience is expansive. Close the door by accepting the loss.

She had signed her own death-warrant. He kept telling himself over and over that he was not to blame, she had brought it on herself. He had never seen the man. He knew there was one. He had known for six weeks now. Little things had told him. One day he came home and there was a cigar-butt in an ashtray, still moist at one end, still warm at the other. There were gasoline-drippings on the asphalt in front of their house, and they didn't own a car. And it wouldn't be a delivery-vehicle, because the drippings showed it had stood there a long time, an hour or more. And once he had actually glimpsed it, just rounding the far corner as he got off the bus two blocks down the other way. A second-hand Ford. She was often very flustered when he came home, hardly seemed to know what she was doing or saying at all. He pretended not to see any of these things; he was that type of man, Stapp, he didn't bring his hates or grudges out into the open where they had a chance to heal. He nursed them in the darkness of his mind. That's a dangerous kind of a man. If he had been honest with himself, he would have had to admit that this mysterious afternoon caller was just the excuse he gave himself, that he'd daydreamed of getting rid of her long before there was any reason to, that there had been something in him for years past now urging Kill, kill, kill. Maybe ever since that time he'd been treated at the hospital for a concussion. ("Three O'Clock")

Each time someone stole a bike from our porch (three times, by my count), or broke into her car and took the loose change, or stole a delivery, she’d tell me, like a general giving his troops marching orders, “There is nothing lower than the poor stealing from the poor. It’s hard enough as it is. We sure as hell don’t need to make it even harder on each other.” Youngest

Theodore Beza was a younger colleague and successor of John Calvin, the founder of the Reformed branch of Protestantism during the Reformation. In his biography of Calvin, Beza recalled the three great preachers in Geneva during those years—Calvin himself, Guillaume Farel, and Pierre Viret. Farel, said Beza, was the most fiery, passionate, and forceful in his sermonic delivery. Viret was the most eloquent, and audiences hung on his skillful and beautiful words. The time flew by fastest when sitting under his preaching. Calvin was the most profound, his sermons packed full of “the weightiest of insights.” Calvin had the most substance, Viret the most eloquence, and Farel the most vehemence. Beza concluded “that a preacher who was a composite of these three men would have been absolutely perfect.

Japan’s beds sucked big time—or make that small time. Had they never seen someone taller than five and a half feet, for God’s sake? He had already ordered a king-sized bed, but because this was Japan–with almost the entire nation preferring to sleep on floor mats called tatami, his special order would take about two weeks for delivery. Two weeks of having to sleep with almost half of his body off the bed, dammit! - Park

On an air-cooled engine like this, extreme overheating can cause a “seizure”. This machine has had one...in fact, three of them. I took this machine into a shop because I thought it wasn’t important enough to justify getting into myself, having to learn all the complicated details. The shop was a different scene from the ones I remembered. The mechanics, who had once all seemed like ancient veterans, now looked like children. A radio was going full blast and they were clowning around and talking and seemed not to notice me. They sat down to do a job and they performed it like chimpanzees. Nothing personal in it. The radio was a clue. You can’t really think hard about what you’re doing and listen to the radio at the same time. But the biggest clue seemed to be their expressions. They were hard to explain. Good-natured, friendly, easygoing—and uninvolved. They were like spectators. I found the cause of the seizures a few weeks later, waiting to happen again. It was a little twenty-five-cent pin in the internal oil-delivery system that had been sheared and was preventing oil from reaching the head at high speeds. On this trip I think we should notice it, explore it a little, to see if in that strange separation of what man is from what man does we may have some clues as to what the hell has gone wrong in this twentieth century. I don’t want to hurry it. That itself is a poisonous twentieth-century attitude. When you want to hurry something, that means you no longer care about it and want to get on to other things. I just want to get at it slowly, but carefully and thoroughly, with the same attitude I remember was present just before I found that sheared pin. It was that attitude that found it, nothing else.

The woman was probably six months along in her pregnancy, and the child she was carrying weighed over two pounds. At that time doctors were not especially sophisticated, for lack of a better term, when it came to killing the baby prior to delivery, so they went ahead with delivery and put the baby in a bucket in the corner of the room. The baby tried to breathe, and tried to cry, and everyone in the room pretended the baby wasn’t there.

Crisis. It was a time of sustained anxiety for anybody who read a newspaper or listened to the news on the radio, and that included his mother, Mrs. Florence Woodhouse, who was anxious at the best of times and even more so at the worst. What was the point of continuing the human race when nuclear self-immolation seemed to be such a real and imminent possibility? That was the question that occurred to Florence as she was admitted to the delivery ward of a small country hospital in Norfolk.

back-scratching of liquor licenses, the netherworld of trash removal, linen, grease disposal. And with every dime you've got tied up in your new place, suddenly the drains in your prep kitchen are backing up with raw sewage, pushing hundreds of gallons of impacted crap into your dining room; your coke-addled chef just called that Asian waitress who's working her way through law school a chink, which ensures your presence in court for the next six months; your bartender is giving away the bar to under-age girls from Wantagh, any one of whom could then crash Daddy's Buick into a busload of divinity students, putting your liquor license in peril, to say the least; the Ansel System could go off, shutting down your kitchen in the middle of a ten-thousand-dollar night; there's the ongoing struggle with rodents and cockroaches, any one of which could crawl across the Tina Brown four-top in the middle of the dessert course; you just bought 10,000 dollars-worth of shrimp when the market was low, but the walk-in freezer just went on the fritz and naturally it's a holiday weekend, so good luck getting a service call in time; the dishwasher just walked out after arguing with the busboy, and they need glasses now on table seven; immigration is at the door for a surprise inspection of your kitchen's Green Cards; the produce guy wants a certified check or he's taking back the delivery; you didn't order enough napkins for the weekend — and is that the New York Times reviewer waiting for your hostess to stop flirting and notice her?

To go back to your question, Dr. Archie, you can believe I keep my mind on it. That's the whole trick, in so far as stage experience goes; keeping right there every second. If I think of anything else for a flash, I'm gone, done for. But at the same time, one can take things in—with another part of your brain, maybe. It's different from what you get in study, more practical and conclusive. There are some things you learn best in calm, and some in storm. You learn the delivery of a part only before an audience.

James, call Frazer for me.’ He sighed, deciding it was time for a break. ‘Of course, Eugene,’ replied the AI, its soothing voice seeming to emanate from the air around him. It came from speakers built into the walls of every room, part of the apartment’s ‘smart’ technology, like the integrated lift shaft that brought the spiderlike delivery robots up to him at 07.20 every morning. James’s own circuitry was similarly hard-wired into the building’s superstructure, meaning the AI could operate every appliance and gadget in the building.

In a private room down the hall, a tired but delighted Cecily was watching her husband with his brand-new son. Cecily had thought that the expression on Tate’s face at their wedding would never be duplicated. But when they placed the tiny little boy in his father’s gowned arms in the delivery room, and he saw his child for the first time, the look on his face was indescribable. Tears welled in his eyes. He’d taken the tiny little fist in his big, dark hand and smoothed over the perfect little fingers and then the tiny little face, seeking resemblances. “Generations of our families,” he said softly, “all there, in that face.” He’d looked down at his wife with unashamedly wet eyes. “In our son’s face.” She wiped her own tears away with a corner of the sheet and coaxed Tate’s head down so that she could do the same for him where they were, temporarily, by themselves. Now she was cleaned up, like their baby, and drowsy as she lay on clean white sheets and watched her husband get acquainted with his firstborn. “Isn’t he beautiful?” he murmured, still awed by the child. “Next time, we have to have a little girl,” he said with a tender smile, “so that she can look like you.” Her heart felt near to bursting as she stared up at that beloved face, above the equally beloved face of their firstborn. “My heart is happy when I see you,” she whispered in Lakota. He chuckled, having momentarily forgotten that he’d taught her how to say it. “Mine is equally happy when I see you,” he replied in English. She reached out and clasped his big hand with her small one. On the table beside her was a bouquet of roses, red and crisp with a delightful soft perfume. Her eyes traced them, and she remembered the first rose he’d ever given her, when she was seventeen: a beautiful red paper rose that he’d brought her from Japan. Now the roses were real, not imitation. Just as her love for him, and his for her, had become real enough to touch. He frowned slightly at her expression. “What is it?” he asked softly. “I was remembering the paper rose you brought me from Japan, just after I went to live with Leta.” She shrugged and smiled self-consciously. He smiled back. “And now you’re covered in real ones,” he discerned. She nodded, delighted to see that he understood exactly what she was talking about. But, then, they always had seemed to read each others’ thoughts-never more than now, with the baby who was a living, breathing manifestation of their love. “Yes,” she said contentedly. “The roses are real, now.” Outside the window, rain was coming down in torrents, silver droplets shattering on the bright green leaves of the bushes. In the room, no one noticed. The baby was sleeping and his parents were watching him, their eyes full of warm, soft dreams.

You have to imagine what it was like to be on the receiving end of vicious antagonism: sneering, contempt, ridicule, slights about one’s intelligence, integrity and motives. In those days, women even ran the risk of dismissal for their opinions. And this treatment came from other women, as well as men. In fact, “in-fighting” between various schools of nurses who had some sort of training in midwifery was particularly nasty. One eminent lady – the matron of St Bartholomew’s Hospital – branded the aspiring midwives as “anachronisms, who would in the future be regarded as historical curiosities”. The medical opposition seems to have arisen mainly from the fact that “women are striving to interfere too much in every department of life”.* Obstetricians also doubted the female intellectual capacity to grasp the anatomy and physiology of childbirth, and suggested that they could not therefore be trained. But the root fear was – guess what? – you’ve got it, but no prizes for quickness: money. Most doctors charged a routine one guinea for a delivery. The word got around that trained midwives would undercut them by delivering babies for half a guinea! The knives were out.

Gather close, and let us speak of nasty little shits. Oh, come now, we are no strangers to the vicious demons in placid disguises, innocent eyes so wide, hidden minds so dark. Does evil exist? Is it a force, some deadly possession that slips into the unwary? Is it a thing separate and thus subject to accusation and blame, distinct from the one it has used? Does it flit from soul to soul, weaving its diabolical scheme in all the unseen places, snarling into knots tremulous fears and appalling opportunity, stark terrors and brutal self-interest? Or is the dread word nothing more than a quaint and oh so convenient encapsulation of all those traits distinctly lacking moral context, a sweeping generalization embracing all things depraved and breath takingly cruel, a word to define that peculiar glint in the eye—the voyeur to one’s own delivery of horror, of pain and anguish and impossible grief? Give the demon crimson scales, slashing talons. Tentacles and dripping poison. Three eyes and six slithering tongues. As it crouches there in the soul, its latest abode in an eternal succession of abodes, may every god kneel in prayer. But really. Evil is nothing but a word, an objectification where no objectification is necessary. Cast aside this notion of some external agency as the source of inconceivable inhumanity—the sad truth is our possession of an innate proclivity towards indifference, towards deliberate denial of mercy, towards disengaging all that is moral within us. But if that is too dire, let’s call it evil. And paint it with fire and venom. There are extremities of behaviour that seem, at the time, perfectly natural, indeed reasonable. They are arrived at suddenly, or so it might seem, but if one looks the progression reveals itself, step by step, and that is a most sad truth.

Recent estimates have Chinese companies outstripping U.S. competitors ten to one in quantity of food deliveries and fifty to one in spending on mobile payments. China’s e-commerce purchases are roughly double the U.S. totals, and the gap is only growing. Data on total trips through ride-hailing apps is somewhat scarce, but during the height of competition between Uber and Didi, self-reported numbers from the two companies had Didi’s rides in China at four times the total of Uber’s global rides. When it comes to rides on shared bikes, China is outpacing the United States at an astounding ratio of three hundred to one.

Dwight Eisenhower, who watched Churchill at work in operational planning. “Completely devoted to winning the war and discharging his responsibility as Prime Minister of Great Britain, he was difficult indeed to combat when conviction compelled disagreement with his views. . . . He could become intensely oratorical, even in discussion with a single person, but at the same time his intensity of purpose made his delivery seem natural and appropriate. He used humor and pathos with equal facility, and drew on everything from the Greek classics to Donald Duck for quotation, cliché and forceful slang to support his position.

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum’s built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement—which supports innovation and drives competitive advantage.

True, the Web produces acute concentration. A large number of users visit just a few sites, such as Google, which, at the time of this writing, has total market dominance. At no time in history has a company grown so dominant so quickly—Google can service people from Nicaragua to southwestern Mongolia to the American West Coast, without having to worry about phone operators, shipping, delivery, and manufacturing. This is the ultimate winner-take-all case study. People forget, though, that before Google, Alta Vista dominated the search-engine market. I am prepared to revise the Google metaphor by replacing it with a new name for future editions of this book.

Inarguably, a successful restaurant demands that you live on the premises for the first few years, working seventeen-hour days, with total involvement in every aspect of a complicated, cruel and very fickle trade. You must be fluent in not only Spanish but the Kabbala-like intricacies of health codes, tax law, fire department regulations, environmental protection laws, building code, occupational safety and health regs, fair hiring practices, zoning, insurance, the vagaries and back-alley back-scratching of liquor licenses, the netherworld of trash removal, linen, grease disposal. And with every dime you've got tied up in your new place, suddenly the drains in your prep kitchen are backing up with raw sewage, pushing hundreds of gallons of impacted crap into your dining room; your coke-addled chef just called that Asian waitress who's working her way through law school a chink, which ensures your presence in court for the next six months; your bartender is giving away the bar to under-age girls from Wantagh, any one of whom could then crash Daddy's Buick into a busload of divinity students, putting your liquor license in peril, to say the least; the Ansel System could go off, shutting down your kitchen in the middle of a ten-thousand-dollar night; there's the ongoing struggle with rodents and cockroaches, any one of which could crawl across the Tina Brown four-top in the middle of the dessert course; you just bought 10,000 dollars-worth of shrimp when the market was low, but the walk-in freezer just went on the fritz and naturally it's a holiday weekend, so good luck getting a service call in time; the dishwasher just walked out after arguing with the busboy, and they need glasses now on table seven; immigration is at the door for a surprise inspection of your kitchen's Green Cards; the produce guy wants a certified check or he's taking back the delivery; you didn't order enough napkins for the weekend — and is that the New York Times reviewer waiting for your hostess to stop flirting and notice her?

As you sit there watching a performance of a Shakespeare, Johnson, or Marlowe play, the crowd will fade into the background. Instead, you will be struck by the diction. There are words and phrases that you will not find funny, but which will make the crowd roar with laughter. Your familiarity with the meanings of Shakespeare's words will rise and fall as you see and hear the actors' deliveries and notice the audience's reaction. That is the strange music of being so familiar with something that is not of your own time. What you are listening to in that auditorium is the genuine voice, something of which you have heard only distant echoes. Not every actor is perfect in his delivery; Shakespeare himself makes that quite clear in his Hamlet. But what you are hearing is the voice of the men for whom Shakespeare wrote his greatest speeches. Modern thespians will follow the rhythms or the meanings of these words, but even the most brilliant will not always be able to follow both rhythm and meaning at once. If they follow the pattern of the verse, they risk confusing the audience, who are less familiar with the sense of the words. If they pause to emphasize the meanings, they lose the rhythm of the verse. Here, on the Elizabethan stage, you have a harmony of performance and understanding that will never again quite be matched in respect of any of these great writers.

I felt a numb shock as I drove home anxious to get my chocolate flowers and wondering how my mother arranged to get them delivered to me at the exact time of her passing as promised. I arrived home to a note on my door to go to the neighbor on the right. I knocked at the door and the grouchy older man answered. Without saying a word, he went to his refrigerator, opened it and said, "I think these are for you." He handed me the large bouquet of fruits all cut out like flowers and dipped in chocolate."It looks like chocolate flowers." he said with a grin, adding "I had a few, and they were great!" I held my delivery. I opened the small envelope and read the card: Dear Jori, We appreciate you showing us homes and although it has been months, we thought of you and wanted to do something nice for you today. I hope you remember us. The Johnsons This was a previous client who was a pastor. He never knew I had a mother who had cancer nor did I ever mention the conversation about the chocolate flowers. It had been several months since I had heard from this couple who were considering purchasing a home. I called the client, whom I haven't spoken to in such a long time. I was confused and wanted to know what made them decide to send me chocolate flowers, and why that day, of all days? He said it was his wife's idea to do something nice for someone and they agreed it on it being me. Mrs. Johnson thought of the chocolate flowers.

The proliferation of mass graphomania among politicians, cab drivers, women on the delivery table, mistresses, murderers, criminals, prostitutes, police chiefs, doctors, and patients proves to me that every individual without exception bears a potential writer within himself and that all mankind has every right to rush out into the streets with a cry of "We are all writers!" The reason is that everyone has trouble accepting the fact that he will disappear unheard of and unnoticed in an indifferent universe, and everyone wants to make himself into a universe of words before it's too late. Once the writer in every individual comes to life (and that time is not far off), we are in for an age of universal deafness and lack of understanding.

Everyone in the delivery room was laughing at the story, including me. I never knew whether the doctor thought it was funny or not. She certainly did not join in the lightheartedness the rest of us felt. Because my doctor was also one of my bosses, I respected her and yet felt a bit intimidated by her at the same time. Jase was not intimidated at all. He was so relaxed, and that alleviated all the stress and tension I had felt since I first arrived at the hospital. True to his personality, he kept most of the room enthralled and laughing at his stories. As a lifelong hunter, he is no stranger to blood and gore. He thought the surgical process was very interesting and wanted to study everything inside of me. I’m sure his comment that my insides looked like a deer he had skinned the previous day was the first of its kind uttered during a C-section. At one point, the doctor said to him, “Jason, you have to be quiet now.” “Why?” he asked. “Because I’m getting close to the baby with this scalpel, and Missy has to stop laughing.” “Oh,” he said. “My bad.” As the doctor prepared to remove Cole, the room became quiet; I didn’t know exactly what was going on because I couldn’t see around the sheet, but I knew the time had come for our baby to be born. Jase watched everything intently. The doctor pulled on the baby, but he would not budge. In Jase’s words, “He just wouldn’t come out.” So Jase decided to lend a hand. He reached into the area near where the doctor was working, which caused every person to freeze. The room fell completely silent. As Jase recalled later, the doctor’s eyes filled with fire, and she shot him laser-sharp looks. No words were spoken, but he immediately raised his hands as if to say, “Don’t shoot,” and backed off.

It feels so strange, being here, at this place and in this circumstance. Years ago, we removed one child from Tatooine, thinking him to be the galaxy’s greatest hope. Now I have returned one – with the same goal in mind. I hope it goes better this time. Because the path to this moment has been filled with pain. For the whole galaxy, for my friends – and for me. I still can’t believe the Jedi Order is gone – and the Republic, corrupted and in the hands of Palpatine. And Anakin, corrupted as well. The holovids I saw of him slaughtering the Jedi younglings in the Temple still haunt my dreams... and shatter my heart into pieces, over and over again. But after the horror of children’s deaths, a child may bring hope, as well. It's as I said: the delivery is made. I’m standing on a ridge with my riding beast – a Tatooine eopie – looking back at the Lars homestead. Owen and Beru Lars are outside, holding the child. The last chapter is finished: a new one has begun.

Arthur and his partner – shifting fridges is a two man job – are not employed by the delivery company directly, but rather have a contract that requires them to undertake a certain amount of deliveries while paying the company for the use of their liveried van. You read that correctly. Arthur pays for the privilege of going to work in a van owned by a company that pays him no sick pay, holiday pay or pension contributions. While technically self-employed, he is obviously unable to work for any other company or employer except over and above his already full-time schedule. Indeed, if one of them is ill or otherwise indisposed and unable to source their own replacement, the rent for the van is still due. It means that, in twenty-first-century Britain, getting sick while holding down a relatively menial job sees the sick person not just lose their wage for the days they’re off sick, but actually pay money to their employer (who’s not technically their employer) for every day they’re off the road.

Blaine: THE HAND-SCAN SPECTRUM MAGNIFIER IS A DIAGNOSTIC TOOL ALSO CAPABLE OF ADMINISTERING MINOR FIRST AID, SUCH AS I HAVE PERFORMED ON YOU. IT IS ALSO A NUTRIENT DELIVERY SYSTEM, A BRAIN-PATTERN RECORDING DEVICE, A STRESS-ANALYZER, AND AN EMOTION-ENHANCER WHICH CAN NATURALLY STIMULATE THE PRODUCTION OF ENDORPHINS. HAND-SCAN IS ALSO CAPABLE OF CREATING VERY BELIEVABLE ILLUSIONS AND HALLUCINATIONS. WOULD YOU CARE TO HAVE YOUR FIRST SEXUAL EXPERIENCE WITH A NOTED SEX-GODDESS FROM YOUR LEVEL OF THE TOWER, JAKE OF NEW YORK? PERHAPS MARILYN MONROE, RAQUEL WELCH, OR EDITH BUNKER? Jake: (laughter; guessing that laughing at Blaine might be risky, but this time he cannot help it) There IS no Edith Bunker. She's just a character on a TV show. The actress's name is, um, Jean Stapleton. Also, she looks like Mrs. Shaw. She's our housekeeper. Nice, but not--you know--a babe. Blaine: (silence) I CRY YOUR PARDON, JAKE OF NEW YORK. I ALSO WITHDRAW MY OFFER OF A SEXUAL EXPERIENCE. Jake: (sounding suitably humble hopefully) That's okay, Blaine. I think I'm still a little young for that, anyway.

Imagine a form of baseball in which the pitcher, after each delivery, collects the ball from the catcher and walks slowly with it out to centre field; and that there, after a minute's pause to collect himself, he turns and runs full tilt towards the pitcher's mound before hurling the ball at the ankles of a man who stands before him wearing a riding hat, heavy gloves of the sort used to handle radioactive isotopes, and a mattress strapped to each leg. Imagine moreover that if this batsman fails to hit the ball in a way that heartens him sufficiently to try to waddle sixty feet with mattresses strapped to his legs he is under no formal compulsion to run; he may stand there all day, and as a rule, does. If by some miracle he is coaxed into making a misstroke that leads to his being put out, all the fielders throw up their arms in triumph and have a hug. Then tea is called and everyone retires happily to a distant pavilion to fortify for the next siege. Now imagine all this going on for so long that by the time the match concludes autumn has crept in and all your library books are overdue. There you have cricket.

If talking pictures could be said to have a father, it was Lee De Forest, a brilliant but erratic inventor of electrical devices of all types. (He had 216 patents.) In 1907, while searching for ways to boost telephone signals, De Forest invented something called the thermionic triode detector. De Forest’s patent described it as “a System for Amplifying Feeble Electric Currents” and it would play a pivotal role in the development of broadcast radio and much else involving the delivery of sound, but the real developments would come from others. De Forest, unfortunately, was forever distracted by business problems. Several companies he founded went bankrupt, twice he was swindled by his backers, and constantly he was in court fighting over money or patents. For these reasons, he didn’t follow through on his invention. Meanwhile, other hopeful inventors demonstrated various sound-and-image systems—Cinematophone, Cameraphone, Synchroscope—but in every case the only really original thing about them was their name. All produced sounds that were faint or muddy, or required impossibly perfect timing on the part of the projectionist. Getting a projector and sound system to run in perfect tandem was basically impossible. Moving pictures were filmed with hand-cranked cameras, which introduced a slight variability in speed that no sound system could adjust to. Projectionists also commonly repaired damaged film by cutting out a few frames and resplicing what remained, which clearly would throw out any recording. Even perfect film sometimes skipped or momentarily stuttered in the projector. All these things confounded synchronization. De Forest came up with the idea of imprinting the sound directly onto the film. That meant that no matter what happened with the film, sound and image would always be perfectly aligned. Failing to find backers in America, he moved to Berlin in the early 1920s and there developed a system that he called Phonofilm. De Forest made his first Phonofilm movie in 1921 and by 1923 he was back in America giving public demonstrations. He filmed Calvin Coolidge making a speech, Eddie Cantor singing, George Bernard Shaw pontificating, and DeWolf Hopper reciting “Casey at the Bat.” By any measure, these were the first talking pictures. However, no Hollywood studio would invest in them. The sound quality still wasn’t ideal, and the recording system couldn’t quite cope with multiple voices and movement of a type necessary for any meaningful dramatic presentation. One invention De Forest couldn’t make use of was his own triode detector tube, because the patents now resided with Western Electric, a subsidiary of AT&T. Western Electric had been using the triode to develop public address systems for conveying speeches to large crowds or announcements to fans at baseball stadiums and the like. But in the 1920s it occurred to some forgotten engineer at the company that the triode detector could be used to project sound in theaters as well. The upshot was that in 1925 Warner Bros. bought the system from Western Electric and dubbed it Vitaphone. By the time of The Jazz Singer, it had already featured in theatrical presentations several times. Indeed, the Roxy on its opening night in March 1927 played a Vitaphone feature of songs from Carmen sung by Giovanni Martinelli. “His voice burst from the screen with splendid synchronization with the movements of his lips,” marveled the critic Mordaunt Hall in the Times. “It rang through the great theatre as if he had himself been on the stage.

In 1932, the combination of these intractable forces would result in widespread hardship for the agricultural provinces of old Russia, and death by starvation for millions of peasants in Ukraine.* [*While many of the young loyalists (like Nina) who joined the udarniks in the countryside would have their faith in the Party tested by what they witnessed, most of Russia, and for that matter the world, would be spared the spectacle of this man-made disaster. For just as peasants from the countryside were forbidden to enter the cities, journalists from the cities were forbidden to enter the countryside; delivery of personal mail was suspended; and the windows of passenger trains were blackened. In fact, so successful was the campaign to contain awareness of the crisis, when word leaked out that millions were starving in Ukraine, Walter Duranty, the lead correspondent for The New York Times in Russia (and one of the ringleaders in the Shalyapin Bar), would report that these rumors of famine were grossly exaggerated and had probably originated with anti-Soviet propagandists. Thus, the world would shrug. And even as the crime unfolded, Duranty would win the Pulitzer Prize.]

Jack renovated the cabin without being asked, while I stayed at Doc’s house,” Mel said. “About the time I was going to make a break for it, he showed it to me. I said I’d give it a few more days. Then my first delivery occurred and I realized I should give the place a chance. There’s something about a successful delivery in a place like Virgin River where there’s no backup, no anesthesia… Just me and Mom… It’s indescribable.” “Then there’s Jack,” Brie said. “Jack,” Mel repeated. “I don’t know when I’ve met a kinder, stronger, more generous man. Your brother is wonderful, Brie. He’s amazing. Everyone in Virgin River loves him.” “My brother is in love with you,” Brie said. Mel shouldn’t have been shocked. Although he hadn’t said the words, she already knew it. Felt it. At first she thought he was just a remarkable lover, but soon she realized that he couldn’t touch her that way without an emotional investment, as well as a physical one. He gave her everything he had—and not just in the bedroom. It was in her mind to tell Brie—I’m a recent widow! I need time to digest this! I don’t feel free yet—free to accept another man’s love! Her cheeks grew warm and she said nothing. “I realize I’m biased, but when a man like Jack loves a woman, it’s a great honor.” “I agree,” Mel said quietly. *

Mrs. Glass, who had resumed staring at the blue bathmat, gave an absent-minded nod at this ‘fair warning.’ And at that instant, more than just mentionably, had Zooey seen her face, and particularly her eyes, he might have had a strong impulse, passing or not, to recall, or reconstruct, or reinflect the greater part of his share of the conversation that had passed between them--to temper it, to soften it. On the other hand, he might not have. It was a very touch-and-go business, in 1955, to get a wholly plausible reading from Mrs. Glass's face, and especially from her enormous blue eyes. Where once, a few years earlier, her eyes alone could break the news (either to people or to bathmats) that two of her sons were dead, one by suicide (her favorite, her most intricately calibrated, her kindest son), and one killed in World War II (her only truly lighthearted son)--where once Bessie Glass's eyes alone could report these facts, with an eloquence and a seeming passion for detail that neither her husband nor any of her adult surviving children could bear to look at, let alone take in, now, in 1955, she was apt to use this same terrible Celtic equipment to break the news, usually at the front door, that the new delivery boy hadn't brought the leg of lamb in time for dinner or that some remote Hollywood starlet's marriage was on the rocks.

And there, until 1884, it was possible to gaze on the remains of a generally neglected monument, so-called Dagobert’s Tower, which included a ninth-century staircase set into the masonry, of which the thirty-foot handrail was fashioned out of the trunk of a gigantic oak tree. Here, according to tradition, lived a barber and a pastry-cook, who in the year 1335 plied their trade next door to each other. The reputation of the pastry-cook, whose products were among the most delicious that could be found, grew day by day. Members of the high-ranking clergy in particular were very fond of the extraordinary meat pies that, on the grounds of keeping to himself the secret of how the meats were seasoned, our man made all on his own, with the sole assistance of an apprentice who was responsible for the pastry. His neighbor the barber had won favor with the public through his honesty, his skilled hairdressing and shaving, and the steam baths he offered. Now, thanks to a dog that insistently scratched at the ground in a certain place, the ghastly origins of the meat used by the pastry-cook became known, for the animal unearthed some human bones! It was established that every Saturday before shutting up shop the barber would offer to shave a foreign student for free. He would put the unsuspecting young man in a tip-back seat and then cut his throat. The victim was immediately rushed down to the cellar, where the pastry-cook took delivery of him, cut him up, and added the requisite seasoning. For which the pies were famed, ‘especially as human flesh is more delicate because of the diet,’ old Dubreuil comments facetiously. The two wretched fellows were burned with their pies, the house was ordered to be demolished, and in its place was built a kind of expiatory pyramid, with the figure of the dog on one of its faces. The pyramid was there until 1861. But this is where the story takes another turn and joins the very best of black comedy. For the considerable number of ecclesiastics who had unwittingly consumed human flesh were not only guilty before God of the very venial sin of greed; they were automatically excommunicated! A grand council was held under the aegis of several bishops and it was decided to send to Avignon, where Pope Clement VI resided, a delegation of prelates with a view to securing the rescindment if not of the Christian interdiction against cannibalism then at least of the torments of hell that faced the inadvertent cannibals. The delegation set off, with a tidy sum of money, bare-footed, bearing candles and singing psalms. But the roads of that time were not very safe and doubtless strewn with temptation. Anyway, the fact is that Clement VI never saw any sign of the penitents, and with good reason.

The panel delivery truck drew up before the front of the “Amsterdam Apartments” on 126th Street between Madison and Fifth Avenues. Words on its sides, barely discernible in the dim street light, read: LUNATIC LYNDON … I DELIVER AND INSTALL TELEVISION SETS ANY TIME OF DAY OR NIGHT ANY PLACE. Two uniformed delivery men alighted and stood on the sidewalk to examine an address book in the light of a torch. Dark faces were highlighted for a moment like masks on display and went out with the light. They looked up and down the street. No one was in sight. Houses were vague geometrical patterns of black against the lighter blackness of the sky. Crosstown streets were always dark. Above them, in the black squares of windows, crescent-shaped whites of eyes and quarter moons of yellow teeth bloomed like Halloween pumpkins. Suddenly voices bubbled in the night. “Lookin’ for somebody?” The driver looked up. “Amsterdam Apartments.” “These is they.” Without replying, the driver and his helper began unloading a wooden box. Stenciled on its side were the words: Acme Television “Satellite” A.406. “What that number?” someone asked. “Fo-o-six,” Sharp-eyes replied. “I’m gonna play it in the night house if I ain’t too late.” “What ya’ll got there, baby?” “Television set,” the driver replied shortly. “Who dat getting a television this time of night?” The delivery man didn’t reply. A man’s voice ventured, “Maybe it’s that bird liver on the third storey got all them mens.” A woman said scornfully, “Bird liver! If she bird liver I’se fish and eggs and I got a daughter old enough to has mens.” “… or not!” a male voice boomed. “What she got ’ill get television sets when you jealous old hags is fighting over mops and pails.” “Listen to the loverboy! When yo’ love come down last?” “Bet loverboy ain’t got none, bird liver or what.” “Ain’t gonna get none either. She don’t burn no coal.” “Not in dis life, next life maybe.” “You people make me sick,” a woman said from a group on the sidewalk that had just arrived. “We looking for the dead man and you talking ’bout tricks.” The two delivery men were silently struggling with the big television box but the new arrivals got in their way. “Will you ladies kindly move your asses and look for dead men sommers else,” the driver said. His voice sounded mean. “ ’Scuse me,” the lady said. “You ain’t got him, is you?” “Does I look like I’m carrying a dead man ’round in my pocket?” “Dead man! What dead man? What you folks playing?” a man called down interestedly. “Skin?” “Georgia skin? Where?” “Ain’t nobody playing no skin,” the lady said with disgust. “He’s one of us.” “Who?” “The dead man, that’s who.” “One of usses? Where he at?” “Where he at? He dead, that’s where he at.” “Let me get some green down on dead man’s row.” “Ain’t you the mother’s gonna play fo-o-six?” “Thass all you niggers thinks about,” the disgusted lady said. “Womens and hits!” “What else is they?” “Where yo’ pride? The white cops done killed one of usses and thass all you can think about.” “Killed ’im where?” “We don’t know where. Why you think we’s looking?” “You sho’ is a one-tracked woman. I help you look, just don’t call me nigger is all.

Is Joanna Gaines here? We have a warrant here for her arrest,” the officer said. It was the tickets. I knew it. And I panicked. I picked up my son and I hid in the closet. I literally didn’t know what to do. I’d never even had a speeding ticket, and all of a sudden I’m thinking, I’m about to go to prison, and my child won’t be able to eat. What is this kid gonna do? I heard Chip say, “She’s not here.” Thankfully, Drake didn’t make a peep, and the officer believed him. He said, “Well, just let her know we’re looking for her,” and they left. Jo’s the most conservative girl in the world. She had never even been late for school. I mean, this girl was straitlaced. So now we realize there’s a citywide warrant out for her arrest, and we’re like, “Oh, crap.” In her defense, Jo had wanted to pay those tickets off all along, and I was the one saying, “No way. I’m not paying these tickets.” So we decided to try to make it right. We called the judge, and the court clerk told us, “Okay, you have an appointment at three in the afternoon to discuss the tickets. See you then.” We wanted to ask the judge if he could remove a few of them for us. “The fines for our dogs “running at large” on our front porch just seemed a bit excessive. We arrived at the courthouse, and Chip was carrying Drake in his car seat. I couldn’t carry it because I was still recovering from Drake’s delivery. We got inside and spoke to a clerk. They looked at the circumstances and decided to switch all the tickets into Chip’s name. Those dogs were basically mine, and it didn’t make sense to have the tickets in her name. But as soon as they did that, this police officer walked over and said, “Hey, do you mind emptying out all of your pockets?” I got up and cooperated. “Absolutely. Yep,” I said. I figured it was just procedure before we went in to see the judge. Then he said, “Yeah, you mind taking off your belt?” I thought, That’s a little weird. Then he said, “Do you mind turning around and putting your hands behind your back?” They weren’t going to let us talk to the judge at all. The whole thing was just a sting to get us to come down there and be arrested. They arrested Chip on the spot. And I’m sitting there saying, “I can’t carry this baby in his car seat. What am I supposed to do?” I started bawling. “You can’t take him!” I cried. But they did. They took him right outside and put him in the back of a police car. Now I feel like the biggest loser in the world. I’m in the back of a police car as my crying wife comes out holding our week-old baby. I’m walking out, limping, and waving to him as they drive away. And I can’t even wave because my hands are cuffed behind my back. So here I am awkwardly trying to make a waving motion with my shoulder and squinching my face just to try to make Jo feel better. It was just the most comical thing, honestly. A total joke. To take a man to jail because his dogs liked to walk around a neighborhood, half of which he owns? But it sure wasn’t funny at the time. I was flooded with hormones and just could not stop crying. They told me they were taking my husband to the county jail. Luckily we had a buddy who was an attorney, so I called him. I was clueless. “I’ve never dated a guy that’s been in trouble, and now I’ve got a husband that’s in jail.

a young Goldman Sachs banker named Joseph Park was sitting in his apartment, frustrated at the effort required to get access to entertainment. Why should he trek all the way to Blockbuster to rent a movie? He should just be able to open a website, pick out a movie, and have it delivered to his door. Despite raising around $250 million, Kozmo, the company Park founded, went bankrupt in 2001. His biggest mistake was making a brash promise for one-hour delivery of virtually anything, and investing in building national operations to support growth that never happened. One study of over three thousand startups indicates that roughly three out of every four fail because of premature scaling—making investments that the market isn’t yet ready to support. Had Park proceeded more slowly, he might have noticed that with the current technology available, one-hour delivery was an impractical and low-margin business. There was, however, a tremendous demand for online movie rentals. Netflix was just then getting off the ground, and Kozmo might have been able to compete in the area of mail-order rentals and then online movie streaming. Later, he might have been able to capitalize on technological changes that made it possible for Instacart to build a logistics operation that made one-hour grocery delivery scalable and profitable. Since the market is more defined when settlers enter, they can focus on providing superior quality instead of deliberating about what to offer in the first place. “Wouldn’t you rather be second or third and see how the guy in first did, and then . . . improve it?” Malcolm Gladwell asked in an interview. “When ideas get really complicated, and when the world gets complicated, it’s foolish to think the person who’s first can work it all out,” Gladwell remarked. “Most good things, it takes a long time to figure them out.”* Second, there’s reason to believe that the kinds of people who choose to be late movers may be better suited to succeed. Risk seekers are drawn to being first, and they’re prone to making impulsive decisions. Meanwhile, more risk-averse entrepreneurs watch from the sidelines, waiting for the right opportunity and balancing their risk portfolios before entering. In a study of software startups, strategy researchers Elizabeth Pontikes and William Barnett find that when entrepreneurs rush to follow the crowd into hyped markets, their startups are less likely to survive and grow. When entrepreneurs wait for the market to cool down, they have higher odds of success: “Nonconformists . . . that buck the trend are most likely to stay in the market, receive funding, and ultimately go public.” Third, along with being less recklessly ambitious, settlers can improve upon competitors’ technology to make products better. When you’re the first to market, you have to make all the mistakes yourself. Meanwhile, settlers can watch and learn from your errors. “Moving first is a tactic, not a goal,” Peter Thiel writes in Zero to One; “being the first mover doesn’t do you any good if someone else comes along and unseats you.” Fourth, whereas pioneers tend to get stuck in their early offerings, settlers can observe market changes and shifting consumer tastes and adjust accordingly. In a study of the U.S. automobile industry over nearly a century, pioneers had lower survival rates because they struggled to establish legitimacy, developed routines that didn’t fit the market, and became obsolete as consumer needs clarified. Settlers also have the luxury of waiting for the market to be ready. When Warby Parker launched, e-commerce companies had been thriving for more than a decade, though other companies had tried selling glasses online with little success. “There’s no way it would have worked before,” Neil Blumenthal tells me. “We had to wait for Amazon, Zappos, and Blue Nile to get people comfortable buying products they typically wouldn’t order online.

We had planned to spend Christmas morning with my family, and then head over to Phil and Kay’s for Christmas night. The whole family was there, including all the grandkids. Bella, Willie and Korie’s daughter, was the youngest and still an infant. We opened presents, ate dinner, and the whole evening felt surreal. Tomorrow morning I’ll have a baby in this world, I thought. When Jep and I left that night, I said, “I’m gonna go have a baby. See you all later!” For all the worry and concern and tears and prayers we’d spent on our unborn baby, when it came to her birth, she was no trouble at all. I went to the hospital, got prepped for the C-section, and within thirty minutes she was out. Lily was beautiful and healthy. I was overwhelmed with happiness and joy. I felt God had blessed me. He’d created life inside of me--a real, beautiful, breathing little human being--and brought her into this world through me. It was an unbelievable miracle. And the best part? Jep was in the delivery room. Unlike his dad, he wanted to be there, and he shared it all with me. I’ll never forget the sight of Jep decked out in blue scrubs, with the blue head cover, holding his baby girl for the first time. I’ll never forget how she nestled down in the crook of his arm, his hand wrapped up and around, gently holding her. He stared down at her, and I could see a smile behind his white surgical mask. He was already in love--I knew that look. After we admired the baby together, I fell asleep, and Jep took his newborn daughter out to meet the family. He told me later he bawled like a baby. Later, when she went to the hospital nursery, Jep kept going over there to stare at her. I think he was in shock and overwhelmed and excited. Lily had a light creamy complexion and little pink rosebud lips, and she was born December 26, 2002. Despite the rough pregnancy, she was perfect. God answered our prayers, and now we were a family of three. We’d been married just a little over a year.

At some point I tried willing things along, mentally focusing on a rapid delivery. That didn't work. I got up to walk around-walking is supposed to help you progress-then quickly got back in the chair. “Argh!!!!!” I groaned. And other stuff. The way I saw it, my baby should have been out by now, shaking hands with his dad and passing around cigars to the nurses. But he apparently had other plans. Labor continued very slowly. Very slowly. We were in that room for eighteen hours. That was a lot of contractions. And a lot of PG versions of curse words, along with the X-rated kind. I may have invented a whole new language. Somewhere around the twelve-hour mark, Chris asked if I’d mind if he changed the music, since our songs had been playing on repeat for what surely seemed like a millennium. “Sure,” I said. He switched to the radio and found a country station. That lasted a song or two. “I’m so sorry,” I told him. “I need Enya. I’m tuned in to it, and it calms me…ohhhhh!” “Okay. No problem,” he said calmly, though not quite cheerfully. I’m sure it was torture. Chris would take short breaks, walking out into the waiting room where both sides of our family were waiting to welcome their first grandchild and nephew. He’d look at his dad and give a little nod. “She’s okay,” he told everyone. Then he’d wipe a little tear away from his eye and walk back to me. Chris said later that watching me give birth was probably the most powerless feeling he’d ever had. He knew I was in pain and yet couldn’t do a whit about it. “It’s like watching your wife get stabbed and not being able to do anything to help.” But when he came into the room with me, his eyes were clear and he seemed confident and even upbeat. It was the thing he did when talking to me from the combat zone, all over again: he wasn’t about to do anything that would make me worry. I, on the other hand, made no secret of what I was feeling. An alien watermelon was ripping my insides out. And it hurt. Whoooh! Suddenly one of the contractions peaked way beyond where the others had been. Bubba had finally decided it was time to say hello to the world. I grabbed the side rail on the bed and struggled to remain conscious, if not exactly calm. Part of me was thinking, You should remember this, Taya. This is natural childbirth. This is beautiful. This is what God intended. You should enjoy this precious moment and remember it always. Another part of me was telling that part to shut the bleep up. I begged for mercy-for painkillers.

I got your flowers. They’re beautiful, thank you.” A gorgeous riot of Gerber daisies and lilies in a rainbow of reds, pinks, yellows and oranges. “Welcome. Bet Duncan loved sending one of his guys out to pick them up for me.” She could hear the smile in his voice, imagined the devilish twinkle in his eyes. “Oh, he did. Said it’s probably the first time in the history of WITSEC that a U.S. Marshal delivered flowers to one of their witnesses.” A low chuckle. “Well, this was a special circumstance, so they helped me out.” “I loved the card you sent with them the best though.” Proud of you. Give ‘em hell tomorrow. He’d signed it Nathan rather than Nate, which had made her smile. “I had no idea you were romantic,” she continued. “All these interesting things I’m learning about you.” She hadn’t been able to wipe the silly smile off her face after one of the security team members had knocked on her door and handed them to her with a goofy smile and a, “special delivery”. “Baby, you haven’t seen anything yet. When the trial’s done you’re gonna get all the romance you can handle, and then some.” “Really?” Now that was something for a girl to look forward to, and it sure as hell did the trick in taking her mind off her worries. “Well I’m all intrigued, because it’s been forever since I was romanced. What do you have in mind? Candlelit dinners? Going to the movies? Long walks? Lazy afternoon picnics?” “Not gonna give away my hand this early on, but I’ll take those into consideration.” “And what’s the key to your heart, by the way? I mean, other than the thing I did to you this morning.” “What thing is that? Refresh my memory,” he said, a teasing note in his voice. She smiled, enjoying the light banter. It felt good to let her worry about tomorrow go and focus on what she had to look forward to when this was all done. Being with him again, seeing her family, getting back to her life. A life that would hopefully include Nathan in a romantic capacity. “Waking you up with my mouth.” He gave a low groan. “I loved every second of it. But think simpler.” Simpler than sex? For a guy like him? “Food, then. I bet you’re a sucker for a home-cooked meal. Am I right?” He chuckled. “That works too, but it’s still not the key.” “Then what?” “You.” She blinked, her heart squeezing at the conviction behind his answer. “Me?” “Yeah, just you. And maybe bacon,” he added, a smile in his voice. He was so freaking adorable. “So you’re saying if I made and served you a BLT, you’d be putty in my hands?” Seemed hard to imagine, but okay. A masculine rumble filled her ears. “God, yeah.” She couldn’t help the sappy smile that spread across her face. “Wow, you are easy. And I can definitely arrange that.” “I can hardly wait. Will you serve it to me naked? Or maybe wearing just a frilly little apron and heels?” She smothered a laugh, but a clear image of her doing just that popped into her head, serving him the sandwich in that sexy outfit while watching his eyes go all heated. “Depends on how good you are.” “Oh, baby, I’ll be so good to you, you have no idea.

Chapter 1 Death on the Doorstep LIVY HINGE’S AUNT lay dying in the back yard, which Aunt Neala thought was darned inconvenient. “Nebula!” she called, hoping her weakened voice would reach the barn where that lazy cat was no doubt taking a nap. If Neala had the energy to get up and tap her foot she would. If only that wretched elf hadn’t attacked her, she’d have made her delivery by now. Instead she lay dying. She willed her heart to take its time spreading the poison. Her heart, being just as stubborn as its owner, ignored her and raced on. A cat with a swirling orange pattern on its back ran straight to Neala and nuzzled her face. “Nebula!” She was relieved the cat had overcome its tendency to do the exact opposite of whatever was most wanted of it. Reaching into her bag, Neala pulled out a delicate leaf made of silver. She fought to keep one eye cracked open to make sure the cat knew what to do. The cat took the leaf in its teeth and ran back toward the barn. It was important that Neala stay alive long enough for the cat to hide the leaf. The moment Neala gave up the ghost, the cat would vanish from this world and return to her master. Satisfied, Neala turned her aching head toward the farmhouse where her brother’s family was nestled securely inside. Smoke curled carelessly from the old chimney in blissful ignorance of the peril that lay just beyond the yard. The shimmershield Neala had created around the property was the only thing keeping her dear ones safe. A sheet hung limply from a branch of the tree that stood sentinel in the back of the house. It was Halloween and the sheet was meant to be a ghost, but without the wind it only managed to look like old laundry. Neala’s eyes followed the sturdy branch to Livy’s bedroom window. She knew what her failure to deliver the leaf meant. The elves would try again. This time, they would choose someone young enough to be at the peak of their day dreaming powers. A druid of the Hinge bloodline, about Livy’s age. Poor Livy, who had no idea what she was. Well, that would change soon enough. Neala could do nothing about that now. Her willful eyes finally closed. In the wake of her last breath a storm rose up, bringing with it frightful wind and lightning. The sheet tore free from the branch and flew away. The kitchen door banged open. Livy Hinge, who had been told to secure the barn against the storm, found her lifeless aunt at the edge of the yard. ☐☐☐ A year later, Livy still couldn’t think about Aunt Neala without feeling the memories bite at her, as though they only wanted to be left alone. Thankfully, Livy wasn’t concerned about her aunt at the moment. Right now, Rudus Brutemel was going to get what was coming to him. Hugh, Livy’s twin, sat next to her on the bus. His nose was buried in a spelling book. The bus lurched dangerously close to their stop. If they waited any longer, they’d miss their chance. She looked over her shoulder to make sure Rudus was watching. Opening her backpack, she made a show of removing a bologna sandwich with thick slices of soft homemade bread. Hugh studied the book like it was the last thing he might ever see. Livy nudged him. He tore his eyes from his book and delivered his lines as though he were reading them. “Hey, can I have some? I’m starving.” At least he could make his stomach growl on demand.

Bailey,” I say, my voice carrying easily across the marble floor. “Wait.” She turns back and rolls her eyes, clearly annoyed to see me coming her way. She quickly wipes at her cheeks then holds up her hand to wave me off. “I’m off the clock. I don’t want to talk to you right now. If you want to chew me out for what happened back there, you’ll have to do it on Monday. I’m going home.” “How?” Her pretty brown eyes, full of tears, narrow up at me in confusion. “How what?” “How are you getting home? Did you park on the street or something?” Her brows relax as she realizes I’m not about to scold her. “Oh.” She turns to the window. “I’m going to catch the bus.” The bus? “The stop is just down the street a little bit.” “Don’t you have a car?” She steels her spine. “No. I don’t.” I’ll have to look into what we’re paying her—surely she should have no problem affording a car to get her to and from work. “Okay, well then what about an Uber or something?” Her tone doesn’t lighten as she replies, “I usually take the bus. It’s fine.” I look for an umbrella and frown when I see her hands are empty. “You’re going to get drenched and it’s freezing out there.” She laughs and starts to step back. “It’s not your concern. Don’t worry about me.” Yes, well unfortunately, I do worry about her. For the last three weeks, all I’ve done is worry about her. Cooper is to blame. He fuels my annoyance on a daily basis, updating me about their texts and bragging to me about how their relationship is developing. Relationship—I find that laughable. They haven’t gone on a date. They haven’t even spoken on the phone. If the metric for a “relationship” lies solely in the number of text messages exchanged then as of this week, I’m in a relationship with my tailor, my UberEats delivery guy, and my housekeeper. I’ve got my hands fucking full. “Well I’m not going to let you wait out at the bus stop in this weather. C’mon, I’ll drive you.” Her soft feminine laugh echoes around the lobby. “Thank you, but I’d rather walk.” What she really means is, Thank you, but I’d rather die. “It’s really not a request. You’re no good to me if you have to call in sick on Monday because you caught pneumonia.” Her gaze sheens with a new layer of hatred. “You of all people know you don’t catch pneumonia just from being cold and wet.” She tries to step around me, but I catch her backpack and tug it off her shoulder. I can’t put it on because she has the shoulder straps set to fit a toddler, so I hold it in my hand and start walking. She can either follow me or not. I tell myself I don’t care either way. “Dr. Russell—” she says behind me, her feet lightly tap-tap-tapping on the marble as she hurries to keep up. “You’re clocked out, aren’t you? Call me Matt.” “Doctor,” she says pointedly. “Please give me my backpack before I call security.” I laugh because really, she’s hilarious. No one has ever threatened to call security on me before. “It’s Matt, and if you’re going to call security, make sure you ask for Tommy. He’s younger and stands a decent chance of catching me before I hightail it out of here with your pink JanSport backpack. What do you have in here anyway?” It weighs nothing. “My lunchbox. A water bottle. Some empty Tupperware.” Tupperware. I glance behind me to check on her. She’s fast-walking as she trails behind me. Am I really that much taller than her? “Did you bring more banana bread?” She nods and nearly breaks out in a jog. “Patricia didn’t get any last time and I felt bad.” “I didn’t get any last time either,” I point out. She snorts. “Yeah well, I don’t feel bad about that.” I face forward again so she can’t see my smile.