Power Book 2 Quotes

We live and breathe words. .... It was books that made me feel that perhaps I was not completely alone. They could be honest with me, and I with them. Reading your words, what you wrote, how you were lonely sometimes and afraid, but always brave; the way you saw the world, its colors and textures and sounds, I felt--I felt the way you thought, hoped, felt, dreamt. I felt I was dreaming and thinking and feeling with you. I dreamed what you dreamed, wanted what you wanted--and then I realized that truly I just wanted you.

Kneel or bleed.

Where are you originally from?” “The planet Lorien, three hundred million miles away.” “Must have been a long trip, John Smith.” “Took almost a year. Next time I’m bringing a book.

No matter how old you are now. You are never too young or too old for success or going after what you want. Here’s a short list of people who accomplished great things at different ages 1) Helen Keller, at the age of 19 months, became deaf and blind. But that didn’t stop her. She was the first deaf and blind person to earn a Bachelor of Arts degree. 2) Mozart was already competent on keyboard and violin; he composed from the age of 5. 3) Shirley Temple was 6 when she became a movie star on “Bright Eyes.” 4) Anne Frank was 12 when she wrote the diary of Anne Frank. 5) Magnus Carlsen became a chess Grandmaster at the age of 13. 6) Nadia Comăneci was a gymnast from Romania that scored seven perfect 10.0 and won three gold medals at the Olympics at age 14. 7) Tenzin Gyatso was formally recognized as the 14th Dalai Lama in November 1950, at the age of 15. 8) Pele, a soccer superstar, was 17 years old when he won the world cup in 1958 with Brazil. 9) Elvis was a superstar by age 19. 10) John Lennon was 20 years and Paul Mcartney was 18 when the Beatles had their first concert in 1961. 11) Jesse Owens was 22 when he won 4 gold medals in Berlin 1936. 12) Beethoven was a piano virtuoso by age 23 13) Issac Newton wrote Philosophiæ Naturalis Principia Mathematica at age 24 14) Roger Bannister was 25 when he broke the 4 minute mile record 15) Albert Einstein was 26 when he wrote the theory of relativity 16) Lance E. Armstrong was 27 when he won the tour de France 17) Michelangelo created two of the greatest sculptures “David” and “Pieta” by age 28 18) Alexander the Great, by age 29, had created one of the largest empires of the ancient world 19) J.K. Rowling was 30 years old when she finished the first manuscript of Harry Potter 20) Amelia Earhart was 31 years old when she became the first woman to fly solo across the Atlantic Ocean 21) Oprah was 32 when she started her talk show, which has become the highest-rated program of its kind 22) Edmund Hillary was 33 when he became the first man to reach Mount Everest 23) Martin Luther King Jr. was 34 when he wrote the speech “I Have a Dream." 24) Marie Curie was 35 years old when she got nominated for a Nobel Prize in Physics 25) The Wright brothers, Orville (32) and Wilbur (36) invented and built the world's first successful airplane and making the first controlled, powered and sustained heavier-than-air human flight 26) Vincent Van Gogh was 37 when he died virtually unknown, yet his paintings today are worth millions. 27) Neil Armstrong was 38 when he became the first man to set foot on the moon. 28) Mark Twain was 40 when he wrote "The Adventures of Tom Sawyer", and 49 years old when he wrote "Adventures of Huckleberry Finn" 29) Christopher Columbus was 41 when he discovered the Americas 30) Rosa Parks was 42 when she refused to obey the bus driver’s order to give up her seat to make room for a white passenger 31) John F. Kennedy was 43 years old when he became President of the United States 32) Henry Ford Was 45 when the Ford T came out. 33) Suzanne Collins was 46 when she wrote "The Hunger Games" 34) Charles Darwin was 50 years old when his book On the Origin of Species came out. 35) Leonardo Da Vinci was 51 years old when he painted the Mona Lisa. 36) Abraham Lincoln was 52 when he became president. 37) Ray Kroc Was 53 when he bought the McDonalds Franchise and took it to unprecedented levels. 38) Dr. Seuss was 54 when he wrote "The Cat in the Hat". 40) Chesley "Sully" Sullenberger III was 57 years old when he successfully ditched US Airways Flight 1549 in the Hudson River in 2009. All of the 155 passengers aboard the aircraft survived 41) Colonel Harland Sanders was 61 when he started the KFC Franchise 42) J.R.R Tolkien was 62 when the Lord of the Ring books came out 43) Ronald Reagan was 69 when he became President of the US 44) Jack Lalane at age 70 handcuffed, shackled, towed 70 rowboats 45) Nelson Mandela was 76 when he became President

All the money, all the power—none of it compares to a good book. A book gives you everything. It gives you a window into other souls, other worlds. The world is a door. Books are the key.

Forgive me darling, for having to abandon you, for having to make the ultimate sacrifice for a kingdom.

I should not act better than anybody, but sure as hell, NOBODY’S better than ME!

Forgiveness heals the forgiver, though not necessarily the forgiven.

This book will prove the following ten facts: 1. A Goon is a being who melts into the foreground and sticks there. 2. Pigs have wings, making them hard to catch. 3. All power corrupts, but we need electricity. 4. When an irresistible force meets an immovable object, the result is a family fight. 5. Music does not always sooth the troubled beast. 6. An Englishman's home is his castle. 7. The female of the species is more deadly than the male. 8. One black eye deserves another. 9. Space is the final frontier, and so is the sewage farm. 10. It pays to increase your word power.

Fear is a powerful motivator, but so is love.

Reading brings knowledge and knowledge is power; therefore reading is power. The power to know and learn and understand . . . but also the power to dream. Stories inspire us to reach high, love deep, change the world and be more than we ever thought we could. Every book allows us to dream a new dream.

The English language needs a word for that feeling you get when you badly need help, but there is no one you can call because you're not popular enough to have friends, not rich enough to have employees, and not powerful enough to have lackeys. It is a very distinct cocktail of impotence, loneliness and a sudden stark assessment of your non-worth to society? Enturdment?

I don't really care for fiction." "How can you not? The best thing about reading is to escape from your life, to be able to live hundreds or even thousands of different lives. Non-fiction doesn't have that power- it doesn't change you like fiction does." "Change you?" He raises his brow. "Yes, change you. If you aren't affected somehow, even in the slightest bit, you aren't reading the right book. I would like to think that every novel I've read has become a part of me, created who I am, in a sense.

It's when your power is taken, or given, away that you discover who your friends are, brother. There's a lesson for us all in that.

Power at its best is love implementing the demands of justice. Justice at its best is love correcting everything that stands against love.

I was on a walking tour of Oxford colleges once with a group of bored and unimpressable tourists. They yawned at Balliol's quad, T.E. Lawrence's and Churchill's portraits, and the blackboard Einstein wrote his E=mc2 on. Then the tour guide said, 'And this is the Bridge of Sighs, where Lord Peter proposed (in Latin) to Harriet,' and everyone suddenly came to life and began snapping pictures. Such is the power of books.

There was something in the pages of these books that had the power to make him feel better about things, a life raft to cling to before the dark currents of memory washed him downstream again, and on brighter days, he could even see himself going on this way for some time. A small but passable life. And then, of course, the end of the world happened.

Words were everything, stories were more powerful than any weapon, books changed lives.

When I looked up at the drink counter from my seat, I went still as a statue, barely breathing. I caught sight of such a wonderful man; one that had the power to stop my breath. Who was I? What was I? Where was I? Everything around me started to fade away. The guy blurred my vision and poisoned my conscience.

The power of belief alone could change the course of history.

He swam at my feet, Powerful arms in broad strokes Sweeping the sand. So I asked this man, What seas do you swim? And to this he answered, 'I have seen shells and the like On this desert floor, So I swim this land's memory Thus honouring its past,' Is the journey far, queried I. 'I cannot say,' he replied, 'For I shall drown long before I am done.' Sayings of the Fool Thenys Bule" Steven Erikson - Malazan Book of the Fallen 02 Deadhouse Gates

My ancestor acquired this power when he came mysteriously to this world. A potent ability to do anything. He was a moral man, perhaps borne out of experience and so he passed down the power stripped of its ability to kill. I had never desired to kill so this limitation did not bother me.

Karma is real. Everything that you do now, whether good or bad, will come back to you tenfold. It may not happen now. In fact, it always happens when you least expect it. You don't have to believe in karma. Karma believes in you. It will come for you whether you believe in it or not.

Even in the context of suffering—poverty, violence, human rights violations—not belonging in our families is still one of the most dangerous hurts. That’s because it has the power to break our heart, our spirit, and our sense of self-worth. It broke all three for me. And when those things break, there are only three outcomes, something I’ve borne witness to in my life and in my work: 1. You live in constant pain and seek relief by numbing it and/or inflicting it on others; 2. You deny your pain, and your denial ensures that you pass it on to those around you and down to your children; or 3. You find the courage to own the pain and develop a level of empathy and compassion for yourself and others that allows you to spot hurt in the world in a unique way. I certainly tried the first two. Only through sheer grace did I make my way to the third.

Seven Cities was an ancient civilization, steeped in the power of antiquity, where Ascendants once walked on every trader track, every footpath, every lost road between forgotten places. It was said the sands hoarded power within their sussurating currents, that every stone had soaked up sorcery like blood, and that beneath every city lay the ruins of countless other cities, older cities, cities that went back to the First Empire itself. It was said each city rose on the backs of ghosts, the substance of spirits thick like layers of crushed bone; that each city forever wept beneath the streets, forever laughed, shouted, hawked wares and bartered and prayed and drew first breaths that brought life and the last breaths that announced death. Beneath the streets there were dreams, wisdom, foolishness, fears, rage, grief, lust and love and bitter hatred.

If you've taken a photo with your camera's pop-up flash, you're probably wondering how camera manufacturers list pop-up flash as a feature and keep a straight face. It's probably because the term "pop-up flash" is actually a marketing phrase dreamed up by a high-powered PR agency, because its original, more descriptive, and more accurate name is actually "the ugly-maker.

Let us define our terms. A woman who writes her lover four letters a day is not a graphomaniac, she is simply a woman in love. But my friend who xeroxes his love letters so he can publish them someday--my friend is a graphomaniac. Graphomania is not a desire to write letters, diaries, or family chronicles (to write for oneself or one's immediate family); it is a desire to write books (to have a public of unknown readers). In this sense the taxi driver and Goethe share the same passion. What distinguishes Goethe from the taxi driver is the result of the passion, not the passion itself. "Graphomania (an obsession with writing books) takes on the proportions of a mass epidemic whenever a society develops to the point where it can provide three basic conditions: 1. a high degree of general well-being to enable people to devote their energies to useless activities; 2. an advanced state of social atomization and the resultant general feeling of the isolation of the individual; 3. a radical absence of significant social change in the internal development of the nation. (In this connection I find it symptomatic that in France, a country where nothing really happens, the percentage of writers is twenty-one times higher than in Israel. Bibi [character from the book] was absolutely right when she claimed never to have experienced anything from the outside. It is this absence of content, this void, that powers the moter driving her to write). "But the effect transmits a kind of flashback to the cause. If general isolation causes graphomania, mass graphomania itself reinforces and aggravates the feeling of general isolation. The invention of printing originally promoted mutual understanding. In the era of graphomania the writing of books has the opposite effect: everyone surrounds himself with his own writings as with a wall of mirrors cutting off all voices from without.

There is a great force in renunciation of power that those who are blinded by the lust for domination cannot understand because those who truly love do not desire power.

I believe in the compelling power of love. I do not understand it. I believe it to be the most fragrant blossom of all this thorny existence. —Theodore Dreiser

This is the paradox of public space: even if everyone knows an unpleasant fact, saying it in public changes everything. One of the first measures taken by the new Bolshevik government in 1918 was to make public the entire corpus of tsarist secret diplomacy, all the secret agreements, the secret clauses of public agreements etc. There too the target was the entire functioning of the state apparatuses of power. (Žižek, S. "Good Manners in the Age of WikiLeaks." London Review of Books 33.2 (2011): 9-10. )

Taking the first footstep with a good thought, the second with a good word, and the third with a good deed, I entered Paradise.” Book of Arda Viraf (circa 6th century) ZOROASTRIAN RELIGIOUS TEXT

Enjoy everything. Need nothing. Needing someone is the fastest way to kill a relationship .. The greatest gift you can give someone is the strength and the power not to need you, to need you for nothing.

Something that’s bothered me for a while now is the current profligacy in YA culture of Team Boy 1 vs Team Boy 2 fangirling. [...] Despite the fact that I have no objection to shipping, this particular species of team-choosing troubled me, though I had difficulty understanding why. Then I saw it applied to Suzanne Collins’s The Hunger Games trilogy – Team Peeta vs Team Gale – and all of a sudden it hit me that anyone who thought romance and love-triangles were the main event in that series had utterly missed the point. Sure, those elements are present in the story, but they aren’t anywhere near being the bones of it, because The Hunger Games, more than anything else, is about war, survival, politics, propaganda and power. Seeing such a strong, raw narrative reduced to a single vapid argument – which boy is cuter? – made me physically angry. So, look. People read different books for different reasons. The thing I love about a story are not necessarily the things you love, and vice versa. But riddle me this: are the readers of these series really so excited, so thrilled by the prospect of choosing! between! two! different! boys! that they have to boil entire narratives down to a binary equation based on male physical perfection and, if we’re very lucky, chivalrous behaviour? While feminism most certainly champions the right of women to chose their own partners, it also supports them to choose things besides men, or to postpone the question of partnership in favour of other pursuits – knowledge, for instance. Adventure. Careers. Wild dancing. Fun. Friendship. Travel. Glorious mayhem. And while, as a woman now happily entering her fourth year of marriage, I’d be the last person on Earth to suggest that male companionship is inimical to any of those things, what’s starting to bother me is the comparative dearth of YA stories which aren’t, in some way, shape or form, focussed on Girls Getting Boyfriends, and particularly Hot Immortal Or Magical Boyfriends Whom They Will Love For All Eternity. Blog post: Love Team Freezer

I took ‘em because nobody else had found ‘em yet. I brought ‘em here ta be protected from mortals that didn’t know the kinda power they once had, that might try ta unlock it again.

There's power in knowledge passed between generations, whether it's by those books of yours or by an elders mouth.

Reading is on of the greatest pleasure of life - maybe the greatest. It's true. All the money, all the power - none of it compares to a good book. A book gives you everything. It gives you a window into other souls, other worlds. The world is a door. Books are the key" -Albert Ellingham

The Declaration of Independence . . . is much more than a political document. It constitutes a spiritual manifesto—revelation, if you will—declaring not for this nation only, but for all nations, the source of man's rights. Nephi, a Book of Mormon prophet, foresaw over 2,300 years ago that this event would transpire. The colonies he saw would break with Great Britain and that 'the power of the Lord was with [the colonists],' that they 'were delivered by the power of God out of the hands of all other nations' (1 Nephi 13:16, 19). "The Declaration of Independence was to set forth the moral justification of a rebellion against a long-recognized political tradition—the divine right of kings. At issue was the fundamental question of whether men's rights were God-given or whether these rights were to be dispensed by governments to their subjects. This document proclaimed that all men have certain inalienable rights. In other words, these rights came from God.

The storm had caused the power to go out; the streets were buried in a liquid darkness speckled here and there with the light cast by oil lamps or candles from balconies and doors.

how men, when given power over other men, start to behave like pigs.

Freedom. It was all I could think about. I picked up a book and rubbed its worn cover, fanned through the pages, marveling over the power you could get from books.

It seemed to me at the time – and still does now, only even more so – an act of madness for a man to pursue power when he could be sitting in the sunshine and reading a book.

26 Thought-Provoking Questions: 1. if you could own any single object that you don't have now, what would it be? 2. if you could have one superpower, what would it be? 3. if you could meet anyone in history, who would you choose and what would you ask them? 4. if you could add one person to your family, who would it be? 5. if you could be best friends with anyone in the world, who would you pick? 6. if you could change anything about your face, what would it be 7. if you could change anything about your parents, what would it be? 8. if you could fast-forward your life, how old would you want to be and why? 9. what is the one object you own that matters more to you than anything else? 10. what is the one thing in the world that you are most afraid of? 11. if you could go to school in a foreign country, which one would you pick? 12. if you had the power to drop any course from your curriculum, what would it be? 13. if you caught your best friend stealing from you, what would you do? 14. if you had a chance to spend a million dollars on anything but yourself, how would you spend it? 15. if you could look like anyone you wanted, who would that be? 16. if you were a member of the opposite sex, who would you want to look like? 17. if you could change your first name, what name would you chose? 18. what's the best thing about being a teen? 19. what's the worst? 20. if someone you like asked you out on a date, but your best friend had a crush on this person, what would you do? 21. what is the worst day of the week? 22. if you had to change places with one of your friends, who would you chose? 23. if you could be any sports hero, who would you like to be? 24. what's the one thing you've done in your life that you wish you could do over differently? 25. what would you do if you found a dollar in the street? what if you found $100? $10,000? 26. if you had a chance to star in any movie, who would you want as a costar?

Lyra bent over the open vessel and found the concentrated fragrance of every rose that had ever bloomed: a sweetness and power so profound that it moved beyond sweetness altogether and out of the other side of its own complexity into a realm of clear and simple purity and beauty. It was the smell of sunlight itself.

It had the tangled floor plan common to all hospitals, seemingly designed by someone who believed in the healing power of watching confused visitors aimlessly wander around hallways.

Distractions are one of Satan's biggest weapons against the Christian. As Children of God and joint heirs with Christ, Satan does not have any power over us. He can only distract us from seeing our authority and talk us out of our heritage, just as he did with Adam and Eve.

The administrative and hierarchic aspects seem to be crucial in the evolution of belief systems. The truth is first revealed to all men, but very quickly individuals appear claiming sole authority and a duty to interpret, administer and, if need be, alter this truth in the name of the common good. To this end they establish a powerful and potentially repressive organisation. This phenomenon, which biology shows us is common to any social group, soon transforms the doctrine into a means of achieving control and political power. Divisions, wars and break-ups become inevitable. Sooner or later, the word becomes flesh and the flesh bleeds.

Much like books, she could tell how voiceless things had provided a brand of companionship more compatible to his nature than human friendship had ever been. These things, locked in their inanimate ways, fed him ideas, she thought. They whispered their tales to him through unmoving lips and he listened, opening himself to their world so much more than any normal passerby. That much was evident in the way he’d taken the photos, as if he’d caught each soulless thing in a candid moment of secret animation. Like they’d sensed him coming and so turned themselves his way because they knew that he held the power to translate their silence into words.

Animal Farm is not a book about how pigs—animals—when bestowed with power start to behave like men. It is a book about how men, when given power over other men, start to behave like pigs.

I have often been asked whether one should believe in something like numerology, or feng shui, or horoscopes and almanacs. The truth is that NONE of these matter when you are trying to create your own reality. The spiritual masters have told us, time and time again, that the power is WITHIN us. It is not in something that is outside of us. Even positive psychology says this: That when we ascribe power to something that is outside of us (such as what an ancient book says, or what an ancient calendar says), then in essence we are “giving our power away”.

That afternoon the sky was scattered with black clouds galloping in from the sea and clustering over the city. Flashes of lightening echoed on the horizon and a charged warm wind smelling of dust announced a powerful summer storm. When I reached the station I noticed the first few drops, shiny and heavy, like coins falling from heaven...Night seemed to fall suddenly, interrupted only by the lightning now bursting over the city, leaving a trail of noise and fury.

We soldiers knew next to nothing about what was going on in the centres of power. We received so many orders and counter-orders that there were times when we did not obey any of them at all, knowing that they were likely to be countermanded almost immediately.

If you wish to be a powerful conscious creator, then you have to accept that there is a portion of the work that is done by you, and there is a portion of the work that is done by something “greater than you”.

To move forward, you must figure out exactly what is obstructing you. Whatever it is, it isn’t really there; it has no reality, no substance. It’s your own creation, a phantom lurking in the shadows of your mind, a shadow demon. Your obstructions are your demons, and your demons are shadow dwellers. They live and thrive in the half-light of ignorance, so the way to slay a demon is by illuminating it with the full force and power of your focused attention; by looking at it, hard. Banish shadow with light and see for yourself that no obstruction exists, nor ever did. We create our demons and we feed them. To awaken we must slay them. That’s really the whole process: Slay one demon, take one step. Repeat.

No, war is never about killing the enemy. War is about remaking the world to suit the whims of some powerful group over the whims of some other powerful group. The dead are just the sparks that fly from the metal as they grind it down.

The reach of vibrations is according to the fineness of the plane of their starting-point. To speak more plainly, the word uttered by the lips can only reach the ears of the hearer; but the thought proceeding from the mind reaches far, shooting from mind to mind. The vibrations of mind are much stronger than those of words. The earnest feelings of one heart can pierce the heart of another; they speak in the silence, spreading out into the sphere, so that the very atmosphere of a person's presence proclaims his thoughts and emotions. The vibrations of the soul are the most powerful and far-reaching, they run like an electric current from soul to soul.

It's intellectual freedom when a journalist can understand that 2 + 2 = 4; that's what Orwell was writing about in 1984. Everybody here applauds that book, but nobody is willing to think about what it means. What Winston Smith [the main character] was saying is, if we can still understand that 2 + 2 = 4, they haven't taken everything away. Okay? Well, in the United States, people can't even understand that 2 + 2 = 4.

Every book has something to teach us,” she said, “and crucial knowledge at the right time can be a very powerful thing.

The idea of synchronizing her outer movements with the natural rhythms of her body inspired her,

You are the common denominator in all your life experience. (Book 2- Awakening Power)

It is the power of a girl with a book that is the best weapon for progress

the god in men is also the devil the moment it begins to masticate on the morsels of power.

Prayer is an intentional act of fellowship with God, through which we discover His will and exact His authority on the Earth by the demonstration of His power and excellence.

For all the romance books I’ve read and all the happy endings I’ve enjoyed, I can’t imagine my own. I’d like to hope I’ll have one, but hope can be dangerous. Someone much smarter than me once said something poetic and clever about love being when you give someone the power to hurt you but trust them not to, but I can’t imagine ever trusting someone that much.

The English language needs a word for that feeling you get when you badly need help, but there is no one who you can call because you’re not popular enough to have friends, not rich enough to have employees, and not powerful enough to have lackeys.

It’s a powerful thing, love. It has the power to make you so incredibly happy you can’t even think straight, and the capability of completely destroying another person to the point of no return.

A true revolution of values will soon look uneasily on the glaring contrast of poverty and wealth. With righteous indignation, it will look at thousands of working people displaced from their jobs with reduced incomes as a result of automation while the profits of the employers remain intact, and say: “This is not just.” It will look across the oceans and see individual capitalists of the West investing huge sums of money in Asia, Africa and South America, only to take the profits out with no concern for the social betterment of the countries, and say: “This is not just.” It will look at our alliance with the landed gentry of Latin America and say: “This is not just.” The Western arrogance of feeling that it has everything to teach others and nothing to learn from them is not just. A true revolution of values will lay hands on the world order and say of war: “This way of settling differences is not just.” This business of burning human beings with napalm, of filling our nation’s homes with orphans and widows, of injecting poisonous drugs of hate into the veins of peoples normally humane, of sending men home from dark and bloody battlefields physically handicapped and psychologically deranged cannot be reconciled with wisdom, justice and love. A nation that continues year after year to spend more money on military defense than on programs of social uplift is approaching spiritual death. America, the richest and most powerful nation in the world, can well lead the way in this revolution of values. There is nothing to prevent us from paying adequate wages to schoolteachers, social workers and other servants of the public to insure that we have the best available personnel in these positions which are charged with the responsibility of guiding our future generations. There is nothing but a lack of social vision to prevent us from paying an adequate wage to every American citizen whether he be a hospital worker, laundry worker, maid or day laborer. There is nothing except shortsightedness to prevent us from guaranteeing an annual minimum—and livable—income for every American family. There is nothing, except a tragic death wish, to prevent us from reordering our priorities, so that the pursuit of peace will take precedence over the pursuit of war. There is nothing to keep us from remolding a recalcitrant status quo with bruised hands until we have fashioned it into a brotherhood.

It's impossible to initiate a rational dialogue with someone about beliefs and concepts if he has not acquired them through reason. It doesn't matter whether we're looking at God, race, or national pride. That's why I need something more powerful than a simple rhetorical exposition. I need the strength of art, of stagecraft. We think we understand a song's lyrics, but what makes us believe in them, or not, is the music.

Know, O my sisters, that the moon power is the Power of women, the light that shines in the darkness, the tides that rule the inner planes. The maiden moon governs all growth and all beginnings, and so it is that we draw on her power for those purposes for which our help has been requested.

This is why many liberals have fallen into the trap of seeing integration in merely aesthetic terms, where a token number of Negroes adds color to a white-dominated power structure. They say, “Our union is integrated from top to bottom, we even have one Negro on the executive board”; or “Our neighborhood is making great progress in integrated housing, we now have two Negro families”; or “Our university has no problem with integration, we have one Negro faculty member and even one Negro chairman of a department.

In 1999, The Black Book of Communism endeavored to attempt the impossible task of tabulating a Marxist-Leninist death toll in the twentieth century. It came up with a figure approaching 100 million. Here is the breakdown: *USSR: 20 million deaths *China: 65 million deaths *Vietnam: 1 million deaths *North Korea: 2 million deaths *Cambodia: 2 million deaths *Eastern Europe: 1 million deaths *Latin America: 150,000 deaths *Africa: 1.7 million deaths *Afghanistan: 1.5 million deaths *The international communist movement and Communist parties not in power: about 10,000 deaths

While you are at zero and feeling completely at peace and serene, gently state the following intention by speaking these words silently to yourself:   “I now release / drop / let go of (insert issue / block here) for an infinite number of times until zero. I release this ____ infinitely, for as many times as necessary, until I remain at zero.

It was just a book. An inanimate object. The only power it held was what she chose to give it. It could only be important in her life if she made it such. Of course, that didn't explain why she half expected it to glow in the dark every time she peered into her satchel.

Patches don’t look it, but when attached to your soul they can get pretty heavy. They go over the holes in your soul, like when you patch a sock. When you have a hole in your soul, it’s because you’re hurting from something. I don’t know if you noticed, but that girl had a lot of holes.

In our modern world, this elemental quality of storytelling is denied. We live today in a world in which everything has its place and function and nothing is left out of place. Storytelling is thus at a discount and like everything else in a world ruled by the laws of exchange value, literature is required to submit itself to the requirements of the market and must learn, like any other commodity, to adapt and serve needs that lie outside of itself and its concrete value. It is forced to stand not for itself but for an ideological cause of one sort or another, whether it be political, social or literary. It cannot exist for itself: like everything else it has to be justified. And for this very reason the power of storytelling is automatically devalued. Literature is reduced to the status of complimentary utilitarian functions: as a pastime to provide distraction and entertainment, or as a heightened activity that would claim to explore 'great truths' about the human condition.

Wealth, power and possessions can easily numb us to our need for God and make us overlook the needs of others. The wealthy must be concerned for the poor. Eating gourmet meals when others have nothing to eat should cause us to reflect a bit. Pursuing pleasure in a world with so much pain creates uneasiness in those who follow Jesus. God is not against fine food or having fun, but we ought to think deeply about our decisions—what and how much we buy, what is truly important— because we live in a world of great disparity.

You are not your past,” Kyra continued. “You are your future. Horrible things happen to us not to trap us in the past, but to help us decide on our future. They make us stronger. They teach us we have more power than we knew. They show us how strong we are. The question is: what will you choose to do with that strength?

The shadow self is what lies beneath the makeup. It’s those ugly parts that you haven’t accepted about yourself. You hide those parts in the shadows until you’re ready.” Her face remained a haunting calm. “When you realize the scars are who you are, that there was nothing wrong with you and that you were beautiful all along - that’s when you decide to take the makeup off.

J. R. R. Tolkien gives one of the most entrancing descriptions of the true nature of Sabbath. In book 1 of The Lord of the Rings trilogy, he describes a time of rest and healing in the house of Elrond in Rivendell. The hobbits, along with Strider, their guide, have made a dangerous, almost fatal journey to this place. They will soon have to make an even more dangerous, almost certainly fatal journey away from this place. But in the meantime, this: For awhile the hobbits continued to talk and think of the past journey and of the perils that lay ahead; but such was the virtue of the land of Rivendell that soon all fear and anxiety was lifted from their minds. The future, good or ill, was not forgotten, but ceased to have power over the present. Health and hope grew strong in them, and they were content with each day as it came, taking pleasure in every meal, and in every word and song.2 The future, good or ill, was not forgotten, but ceased to have power over the present. That’s Sabbath.

Quantum physicists discovered that physical atoms are made up of vortices of energy that are constantly spinning and vibrating; each atom is like a wobbly spinning top that radiates energy. Because each atom has its own specific energy signature (wobble), assemblies of atoms (molecules) collectively radiate their own identifying energy patterns. So every material structure in the universe, including you and me, radiates a unique energy signature. If it were theoretically possible to observe the composition of an actual atom with a microscope, what would we see? Imagine a swirling dust devil cutting across the desert’s floor. Now remove the sand and dirt from the funnel cloud. What you have left is an invisible, tornado-like vortex. A number of infinitesimally small, dust devil–like energy vortices called quarks and photons collectively make up the structure of the atom. From far away, the atom would likely appear as a blurry sphere. As its structure came nearer to focus, the atom would become less clear and less distinct. As the surface of the atom drew near, it would disappear. You would see nothing. In fact, as you focused through the entire structure of the atom, all you would observe is a physical void. The atom has no physical structure—the emperor has no clothes! Remember the atomic models you studied in school, the ones with marbles and ball bearings going around like the solar system? Let’s put that picture beside the “physical” structure of the atom discovered by quantum physicists. No, there has not been a printing mistake; atoms are made out of invisible energy not tangible matter! So in our world, material substance (matter) appears out of thin air. Kind of weird, when you think about it. Here you are holding this physical book in your hands. Yet if you were to focus on the book’s material substance with an atomic microscope, you would see that you are holding nothing. As it turns out, we undergraduate biology majors were right about one thing—the quantum universe is mind-bending. Let’s look more closely at the “now you see it, now you don’t” nature of quantum physics. Matter can simultaneously be defined as a solid (particle) and as an immaterial force field (wave). When scientists study the physical properties of atoms, such as mass and weight, they look and act like physical matter. However, when the same atoms are described in terms of voltage potentials and wavelengths, they exhibit the qualities and properties of energy (waves). (Hackermüller, et al, 2003; Chapman, et al, 1995; Pool 1995) The fact that energy and matter are one and the same is precisely what Einstein recognized when he concluded that E = mc2. Simply stated, this equation reveals that energy (E) = matter (m, mass) multiplied by the speed of light squared (c2). Einstein revealed that we do not live in a universe with discrete, physical objects separated by dead space. The Universe is one indivisible, dynamic whole in which energy and matter are so deeply entangled it is impossible to consider them as independent elements.

As readers, as people, we might not have the capacity to change the justice system. But as Dylan says in the book, we can change one person’s perspective at a time. We can notice. We can speak up. We can teach this generation, my generation, that the way sexual assault is viewed and treated in this country is not okay, so that when it is our turn to step into the shoes of political office and criminal justice, we can continue changing the narrative from a place of power. And more than anything, we can support. And we can empower. We can love. We can be better.

Let’s just say it’s magic.” “Let’s just say that I need a little more explanation than that if I’m going to go along with this.” John sighed. “Okay, have you heard of nanotechnology?” “Yeah. Microscopic robots, right?” “Right, and imagine they can make millions of these robots and embed them in a liquid, so that you now have a liquid infused with the power of all these machines. Got it?” “All right.” “Now imagine if, instead of tiny robots, it’s magic.

This is your commitment. This is the time for it. If you are to be an entity, as you have chosen to be, then this is your opportunity, and this is your last reincarnation upon this earth. You need power, strength, determination, and joyous spontaneity in your working hours. You also need to influence personally those people in the outside world with whom you come in daily contact, and to extend yourself in using your full abilities of understanding and creativeness in your outside contacts. You need also to expand in the direction in which you are going, in terms of these sessions and psychological time.

There was magic and power in the type. . . . You could never truly finish reading such a book, for the contents changed at need at the original maker's whim, or to suit the phases of the moon or the patterns of the weather. Some of the books had contents you couldn't even remember till certain events might come to pass. Invariably, this was an act of kindness from the creator of the book, for such contents invariably dealt with things that would be a burden to recall with every waking day.

My diary. Little Ginny’s been writing in it for months and months, telling me all her pitiful worries and woes — how her brothers tease her, how she had to come to school with secondhand robes and books, how” — Riddle’s eyes glinted — “how she didn’t think famous, good, great Harry Potter would ever like her. . . .” All the time he spoke, Riddle’s eyes never left Harry’s face. There was an almost hungry look in them. “It’s very boring, having to listen to the silly little troubles of an eleven-year-old girl,” he went on. “But I was patient. I wrote back. I was sympathetic, I was kind. Ginny simply loved me. No one’s ever understood me like you, Tom. . . . I’m so glad I’ve got this diary to confide in. . . . It’s like having a friend I can carry around in my pocket. . . .” Riddle laughed, a high, cold laugh that didn’t suit him. It made the hairs stand up on the back of Harry’s neck. “If I say it myself, Harry, I’ve always been able to charm the people I needed. So Ginny poured out her soul to me, and her soul happened to be exactly what I wanted. . . . I grew stronger and stronger on a diet of her deepest fears, her darkest secrets. I grew powerful, far more powerful than little Miss Weasley. Powerful enough to start feeding Miss Weasley a few of my secrets, to start pouring a little of my soul back into her . . .

It is the state of vibrations to which man is tuned that accounts for his soul's note. The different degrees of these notes form a variety of pitch divided by the mystics into three distinct grades. First the grade which produces power and intelligence, and may be pictured as a calm sea. Secondly, the grade of moderate activity which keeps all things in motion, and is a balance between power and weakness which may be pictured as the sea in motion. Thirdly, the grade of intense activity, which destroys everything and causes all weakness and blindness; it may be pictured as a stormy sea.

The length of time that the thought is held has also much to do with its accomplishment, for the thought-vibrations have to be active for a certain time to bring about a certain result. A certain length of time is required for the baking of a cake; if it is hurried the cake will be uncooked; with too great a heat it will burn. If the operator of the mental vibrations lacks patience then the power of thought will be wasted, even if it were half-way to its destiny, or still nearer to a successful issue. If too great a power of thought is given to the accomplishment of a certain thing it destroys while preparing it.

Within a decade or two, all Holocaust survivors will likely have passed away so a ticking clock is in effect in this battle between the truth and lies. Keep in mind even those survivors born in a concentration camp during WW2 would be at least 71 years-of-age when this book (the one you are reading now) was released. Those survivors old enough to clearly recall the events of that nightmare will, of course, be older and have much less time left. As the memory of the Holocaust begins to fade away, it will become easier to deny the genocide even occurred unless those of us who are truthseekers are able to embrace the memory of the genocide and educate others do the same. What’s needed in this propaganda war is for the true stories of Holocaust survivors – as well as those of the Nazi perpetrators, their associates and others who witnessed the genocide – to be told loudly and clearly so that there will never, ever be room for doubt in generations to come. After all, nothing is more powerful, credible or damning than eyewitness accounts.

everyone was filled with awe, and many wonders and miraculous signs were done by the apostles” (Acts 2:42). The disciples’ prayers resulted in their receiving the baptism of the Holy Spirit, and their working wonders and signs to God’s glory, just as Jesus had done. Later, we see that the disciples continued to follow the lifestyle of prayer that Jesus had demonstrated for them. They declared, “We…will give our attention to prayer and the ministry of the word” (Acts 6:3–4). The entire book of Acts describes how they continued the ministry of Jesus through prayer and the power of the Holy Spirit. They learned the secret to Jesus’ effectiveness in ministry. Now that you have learned the same secret, what will you do with it?

1. What do you want? This is a deceptively simple question. It can be much more difficult than we realize to give ourselves permission to know and listen to ourselves, to align ourselves with our desires. How often when we answer this question do we say what we want for someone else? I reminded Ling and Jun that they needed to answer this question for themselves. To say I want Jun to stop drinking or I want Ling to stop nagging was to avoid the question. 2. Who wants it? This is our charge and our struggle: to understand our own expectations for ourselves versus trying to live up to others’ expectations of us. My father became a tailor because his father wouldn’t allow him to become a doctor. My father was good at his profession, he was commended and awarded for it—but he was never the one who wanted it, and he always regretted his unlived dream. It’s our responsibility to act in service of our authentic selves. Sometimes this means giving up the need to please others, giving up our need for others’ approval. 3. What are you going to do about it? I believe in the power of positive thinking—but change and freedom also require positive action. Anything we practice, we become better at. If we practice anger, we’ll have more anger. If we practice fear, we’ll have more fear. In many cases, we actually work very hard to ensure that we go nowhere. Change is about noticing what’s no longer working and stepping out of the familiar, imprisoning patterns. 4. When? In Gone with the Wind, my mother’s favorite book, Scarlett O’Hara, when confronted with a difficulty, says, “I’ll think about it tomorrow. … After all, tomorrow is another day.” If we are to evolve instead of revolve, it’s time to take action now.

Satan represents God’s law of love as a law of selfishness. He declares that it is impossible for us to obey its precepts. The fall of our first parents, with all the woe that has resulted, he charges upon the Creator, leading men to look upon God as the author of sin, and suffering, and death. Jesus was to unveil this deception. As one of us He was to give an example of obedience. For this He took upon Himself our nature, and passed through our experiences. “In all things it behooved Him to be made like unto His brethren.” Hebrews 2:17. If we had to bear anything which Jesus did not endure, then upon this point Satan would represent the power of God as insufficient for us. Therefore Jesus was “in all points tempted like as we are.” Hebrews 4:15.

Why wouldst thou that God should in power, in act and in effect (which in him are identical) be determined as the limit of the convexity of a sphere, rather than that he should be as we may say the undetermined limit of the boundless? The limit I say, without limit, that I may differentiate the one infinity from the other. For He is the whole, comprehensive [26] and complete totality of the infinite, but the universe is the explicit though not the all-comprehensive totality (if indeed we may in any wise use the term totality where there is neither part nor boundary). Therefore the nature of the one doth comprehend boundaries; that of the other is bounded. And this is not the distinction between infinite and finite. The distinction is rather that the one is infinite, while the other doth limit according to the nature of the totality and of the whole being thereof. So that although it is entirely infinite, the infinity thereof is not completely comprehensive, for this would be repugnant to dimensional infinity.

[Speaking to a group of female students] Have you any notion how many books are written [by men] about women in the course of one year? (...) Are you aware that you are, perhaps, the most discussed animal in the universe? (...) Professors, schoolmasters, sociologists, clergymen, novelists, essayists, journalists, men who had no qualification save that they were not women (...) were very angry (...) as they wrote (...) about the mental, moral, and physical inferiority of women. (...) Why were they angry? (...) Possibly when the professor [imagined by V. Woolf as a prototype of patriarchal writer] insisted a little too emphatically upon the inferiority of women, he was concerned not with their inferiority, but with his own superiority. (...) Hence the enormous importance to a patriarch (...) of feeling that great number of people, half the human race indeed [=women], are by nature inferior to himself. Women have served all these centuries as looking-glasses possessing the magic and delicious power of reflecting the figure of man at twice its natural size. (…) That serves to explain in part the necessity that women so often are to men. And it serves to explain how restless they are under her criticism. For if she begins to tell the truth, the figure in the looking-glass shrinks; his fitness for life is diminished (…) A Room of One´s Own, chapter 2

When I was a young girl, I studied Greek in school. It's a beautiful language and ever so many good things were written in it. When you speak Greek, it feels like a little bird flapping its wings on your tongue as fast as it can. This is why I sometimes put Greek words into my stories, even though not so many people speak Ancient Greek anymore. Anything beautiful deserves to be shared round, and anything I love goes into my stories for safekeeping. The word I love is Arete. It has a simple meaning and a complicated meaning. The simple one is: excellence. But if that were all, we'd just use Excellence and I wouldn't bring it up until we got to E. Arete means your own excellence. Your very own. A personal excellence that belongs to no one else, one that comes out of all the things that make you special and different. Arete means whatever you are best at, no matter what that is. You might think the Greeks only meant things like fighting with bronze swords or debating philosophy, but they didn't. They meant whatever you're best at. What makes you feel like you're doing the rightest thing in the world. And that might be fighting with bronze swords and it might mean debating philosophy—but it also might mean building machines, or drawing pictures, or playing the guitar, or acting in Shakespeare plays, or writing books, or making a home for people who need one, or listening so hard and so well that people tell you the things they really need to say even if they didn't mean to, or running faster than anyone else, or teaching people patiently and boldly, or even making pillow forts or marching in parades or baking bread. It could be lending out just the right library book to just the right person at just the right moment. It could be standing up to the powerful even if you don't feel very powerful yourself, even if you're lost and as far away from home as you can get. It could be loving someone with the same care and thoroughness that a Wyvern takes with alphabetizing. It could be anything in the world. And it isn't easy to figure out what that is. It's even harder to get that good at it, because nothing, not even being yourself, comes without practice. But your arete goes with you everywhere, just waiting for you to pay attention to it. You can't lose it. You can only find it. And that's my favorite thing that starts with A.

I've no interest in this city. I do not want to live in a curio, Johannes. This is a sideshow! This is something to scare the children! 'The Floating Pirate City'! I don't want it! I don't want to live in this great bobbing parasite, like some fucking pondskater sucking the victims dry. This isn't a city, Johannes; it's a parochial little village less than a mile wide, and I do not want it. "I was always going to return to New Crobuzon. I would never wish to see out my days outside it. It's dirty and cruel and difficult and dangerous—particularly for me, particularly now—but it's my home. Nowhere else in the world has the culture, the industry, the population, the thaumaturgy, the languages, the art, the books, the politics, the history … New Crobuzon," she said slowly, "is the greatest city in Bas-Lag." And coming from her, someone without any illusions about New Crobuzon's brutality, or squalor, or repression, the declamation was far more powerful than if it came from any Parliamentarian. "And you're telling me," she said finally, "that I've been exiled from my city—for life—because of you?

I suppose the real reason Ginny Weasley's like this is because she opened her heart and spilled all her secrets to an invisible stranger." "What are you talking about?" said Harry. "The diary," said Riddle. "My diary. Little Ginny's been writing in it for months and months, telling me all her pitiful worries and woes- how her brothers tease her, how she had come to school with secondhand robes and books, how"- Riddle's eyes glinted- "how she didn't think famous, good, great Harry Potter would ever like her..." All the time he spoke, Riddle's eyes never left Harry's face. There was an almost hungry look in them. "It's very boring, having to listen to the silly little troubles of an eleven-year-old girl," he went on. "But I was patient. I wrote back. I was sympathetic, I was kind. Ginny simply loved me. No one's ever understood me like you, Tom... I'm so glad I've got this diary to confide in.... It's like having a friend I can carry around in my pocket...." Riddle laughed, a high, cold laugh that didn't suit him. It made the hairs stand up on the back of Harry's neck. "If I say it myself, Harry, I've always been able to charm the people I needed. So Ginny poured out her soul to me, and her soul happened to be exactly what I wanted.... I grew stronger and stronger on a diet of her deepest fears, her darkest secrets. I grew powerful, more powerful than little Miss Weasley. Powerful enough to start feeding Miss Weasley a few of my secrets, to start pouring a little of my soul into her..." "What d'you mean?" said Harry, whose mouth had gone dry. "Haven't you guessed yet, Harry Potter?" said Riddle softly. "Ginny Weasley opened the Chamber of Secrets. She strangled the school roosters and daubed threatening messages on the walls. She set the Serpent of Slytherin on four Mudbloods, and the Squib's cat." "No," Harry whispered. "Yes," said Riddle, calmly. "Of course, she didn't know what she was doing at first. It was very amusing. I wish you could have seen her new diary entries... far more interesting, they became... Dear Tom," he recited, watching Harry's horrified face, "I think I'm losing my memory. There are rooster feathers all over my robes and I don't know how they got there. Dear Tom, I can't remember what I did on the night of Halloween, but a cat was attacked and I've got paint all down my front. Dear Tom, Percy keeps telling me I'm pale and I'm not myself. I think he suspects me.... There was another attack today and I don't know where I was. Tom, what am I going to do? I think I'm going mad.... I think I'm the one attacking everyone, Tom!

We are wont to say that it was not in our power to choose the parents who fell to our lot, that they have been given to men by chance; yet we may be the sons of whomsoever we will. Households there are of noblest intellects; choose the one into which you wish to be adopted; you will inherit not merely their name, but even their property, which there will be no need to guard in a mean or niggardly spirit; the more persons you share it with, the greater it will become. These will open to you the path to immortality, and will raise you to a height from which no one is cast down. This is the only way of prolonging mortality—nay, of turning it into immortality. Honours, monuments, all that ambition has commanded by decrees or reared in works of stone, quickly sink to ruin; there is nothing that the lapse of time does not tear down and remove. But the works which philosophy has consecrated cannot be harmed; no age will destroy them, no age reduce them; the following and each succeeding age will but increase the reverence for them, since envy works upon what is close at hand, and things that are far off we are more free to admire. The life of the philosopher, therefore, has wide range, and he is not confined by the same bounds that shut others in. He alone is freed from the limitations of the human race; all ages serve him as if a god. Has some time passed by? This he embraces by recollection. Is time present? This he uses. Is it still to come? This he anticipates. He makes his life long by combining all times into one.

Go get her,' Amren hissed. 'Right now.' 'No,' I said, and hated the word. They gaped at me, and I wanted to roar at the sight of the blood coating them, at my unconscious and suffering brothers on the carpet before them. But I managed to say to my cousin, 'Weren't you listening to what Feyre said to him? She promised to destroy him- from within.' Mor's face paled, her magic flaring on Azriel's chest. 'She's going into that house to take him down. To take them all down.' I nodded. 'She is now a spy- with a direct line t me. What the King of Hybern does, where he goes, what his plans are, she will know. And report back.' Far between us, faint and soft, hidden so none might find it... between us lay a whisper of colour, and joy, of light and shadow- a whisper of her. Our bond. 'She's your mate,' Amren bit at me. 'Not your spy. Go get her.' 'She is my mate. And my spy,' I said too quietly. 'And she is the High Lady of the Night Court.' 'What?' Mor whispered. I caressed a mental finger down that bond now hidden deep, deep within us, and said, 'If they had removed her other glove, they would have seen a second tattoo on her right arm. The twin to the other. Inked last night, when we crept out, found a priestess, and I swore her in as my High Lady.' 'Not- not consort,' Amren blurted, blinking. I hadn't seen her surprised in... centuries. 'Not consort, not wife. Feyre is High Lady of the Night Court.' My equal in every way; she would wear my crown, sit on a throne beside mine. Never sidelined, never deigned to breeding and parties and child-rearing. My queen. As if in answer, a glimmer of love shuddered down the bond. I clamped down on the relief that threatened to shatter any calm I feigned having. 'You mean to tell me,' Mor breathed, 'that my High Lady is now surrounded by enemies?' A lethal sort of calm crept over her tear-stained face. 'I mean to tell you,' I said, watching the blood clot on Cassian's wings with Amren's tending. Beneath Mor's own hands. Azriel's bleeding at least eased. Enough to keep them alive until the healer got here. 'I mean to tell you,' I said again, my power building and rubbing itself against my skin, my bones, desperate to be unleashed upon the world, 'that your High Lady made a sacrifice for her court- and we will move when the time is right.' Perhaps Lucien being Elain's mate would help- somehow, I'd find a way. And then I'd assist my mate in ripping the Spring Court, Ianthe, those mortal queens, and the King of Hybern to shreds. Slowly. 'Until then?' Amren demanded. 'What of the Cauldron- of the book?' 'Until then,' I said, staring toward the door as if I might see her walk through it, laughing and vibrant and beautiful, 'we got to war.

Toyota wasn’t really worried that it would give away its “secret sauce.” Toyota’s competitive advantage rested firmly in its proprietary, complex, and often unspoken processes. In hindsight, Ernie Schaefer, a longtime GM manager who toured the Toyota plant, told NPR’s This American Life that he realized that there were no special secrets to see on the manufacturing floors. “You know, they never prohibited us from walking through the plant, understanding, even asking questions of some of their key people,” Schaefer said. “I’ve often puzzled over that, why they did that. And I think they recognized we were asking the wrong questions. We didn’t understand this bigger picture.” It’s no surprise, really. Processes are often hard to see—they’re a combination of both formal, defined, and documented steps and expectations and informal, habitual routines or ways of working that have evolved over time. But they matter profoundly. As MIT’s Edgar Schein has explored and discussed, processes are a critical part of the unspoken culture of an organization. 1 They enforce “this is what matters most to us.” Processes are intangible; they belong to the company. They emerge from hundreds and hundreds of small decisions about how to solve a problem. They’re critical to strategy, but they also can’t easily be copied. Pixar Animation Studios, too, has openly shared its creative process with the world. Pixar’s longtime president Ed Catmull has literally written the book on how the digital film company fosters collective creativity2—there are fixed processes about how a movie idea is generated, critiqued, improved, and perfected. Yet Pixar’s competitors have yet to equal Pixar’s successes. Like Toyota, Southern New Hampshire University has been open with would-be competitors, regularly offering tours and visits to other educational institutions. As President Paul LeBlanc sees it, competition is always possible from well-financed organizations with more powerful brand recognition. But those assets alone aren’t enough to give them a leg up. SNHU has taken years to craft and integrate the right experiences and processes for its students and they would be exceedingly difficult for a would-be competitor to copy. SNHU did not invent all its tactics for recruiting and serving its online students. It borrowed from some of the best practices of the for-profit educational sector. But what it’s done with laser focus is to ensure that all its processes—hundreds and hundreds of individual “this is how we do it” processes—focus specifically on how to best respond to the job students are hiring it for. “We think we have advantages by ‘owning’ these processes internally,” LeBlanc says, “and some of that is tied to our culture and passion for students.

I pulled Slayer from its sheath and pushed the door open with my fingertips. It swung soundlessly on well-greased hinges. Through the hallway, I saw the living room lamp glowing with soothing yellow light. I smelled coffee. Who breaks into a house, turns on the lights, and makes coffee? I padded into the living room on soft feet, Slayer ready. “Loud and clumsy, like a baby rhino,” said a familiar voice. I stepped into the living room. Curran sat on my couch, reading my favorite paperback. His hair was back to its normal short length. His face was clean shaven. He looked nothing like the dark, demonic figure who shook a would-be god’s head on a field a month ago. I thought he had forgotten about me. I had been quite happy to stay forgotten. “The Princess Bride?” he said, flipping the book over. “What are you doing in my house?” Let himself in, had he? Made himself comfortable, as if he owned the place. “Did everything go well with Julie?” “Yes. She didn’t want to stay, but she’ll make friends quickly, and the staff seems sensible.” I watched him, not quite sure where we stood. “I meant to tell you but haven’t gotten a chance. Sorry about Bran. I didn’t like him, but he died well.” “Yes, he did. I’m sorry about your people. Many losses?” A shadow darkened his face. “A third.” He had taken a hundred with him. At least thirty people had never come back. The weight of their deaths pressed on both of us. Curran turned the book over in his hands. “You own words of power.” He knew what a word of power was. Lovely. I shrugged. “Picked up a couple here and there. What happened in the Gap was a one shot deal. I won’t be that powerful again.” At least not until the next flare. “You’re an interesting woman,” he said. “Your interest has been duly noted.” I pointed to the door. He put the book down. “As you wish.” He rose and walked past me. I lowered my sword, expecting him to pass, but suddenly he stepped in dangerously close. “Welcome home. I’m glad you made it. There is coffee in the kitchen for you.” My mouth gaped open. He inhaled my scent, bent close, about to kiss me . . . I just stood there like an idiot. Curran smirked and whispered in my ear instead. “Psych.” And just like that, he was out the door and gone. Oh boy.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.