Order Delivered Quotes

Not one of your pertinent ancestors was squashed, devoured, drowned, starved, stranded, stuck fast, untimely wounded, or otherwise deflected from its life's quest of delivering a tiny charge of genetic material to the right partner at the right moment in order to perpetuate the only possible sequence of hereditary combinations that could result -- eventually, astoundingly, and all too briefly -- in you.

You cannot!' Tatiana said sharply. 'If you order a gun there is only a single shot, and once delivered the doors are locked and will not open until it has been fired.

Consider the fact that for 3.8 billion years, a period of time older than the Earth's mountains and rivers and oceans, every one of your forebears on both sides has been attractive enough to find a mate, healthy enough to reproduce, and sufficiently blessed by fate and circumstances to live long enough to do so. Not one of your pertinent ancestors was squashed, devoured, drowned, starved, stranded, stuck fast, untimely wounded, or otherwise deflected from its life's quest of delivering a tiny charge of genetic material to the right partner at the right moment in order to perpetuate the only possible sequence of hereditary combinations that could result -- eventually, astoundingly, and all too briefly -- in you.

Let me guess," said Clary. "On the inside it's an abandoned police station; from the outside, mundanes only see a condemned apartment building, or a vacant lot, or…" "Actually it looks like a Chinese restaurant from the outside," Luke said. "Takeout only, no table service." "A Chinese restaurant?" Clary echoed in disbelief. He shrugged. "Well, we are in Chinatown. This was the Second Precinct building once." "People must think it's weird that there's no phone number to call for orders." Luke grinned. "There is. We just don't answer it much. Sometimes, if they're bored, some of the cubs will deliver someone some mu shu pork." "You're kidding." "Not at all. The tips come in handy.

There are many reasons, of course, why someone might snap their fingers and grin. If you heard some pleasing music, for instance, you might snap your fingers and grin to demonstrate that the music had charms that could soothe your savage breast. If you were employed as a spy, you might snap your fingers and grin in order to deliver a message in secret snapping-and-grinning code.

Not only have you been lucky enough to be attached since time immemorial to a favored evolutionary line, but you have also been extremely- make that miraculously- fortunate in your personal ancestry. Consider the fact that for 3.8 billion years, a period of time older than the Earth's mountains and rivers and oceans, everyone of your forbears on both sides has been attractive enough to find a mate, healthy enough to reproduce, and sufficiently blessed by fate and circumstances to live long enough to do so. Not one of your pertinent ancestors was squashed, devoured, drowned, starved, stranded, stuck fast, untimely wounded, or otherwise deflected from it's life quest of delivering a tiny charge of genetic material to the right partner at the right moment in order to perpetuate the only possible sequence of hereditary combinations that could result - evetually, astoundingly, and all to briefly- in you.

I wish we'd be able to deliver our message at the global level on the need to recognize the past genocides in order to prevent new ones. Our message of peace and justice will hopefully reach every corner of the world.

What if all of our anger and fear is unwarranted? What if world events are unfolding in perfect order to deliver us to a distant joy we can't conceive of at this time?

I’m going to order us a drink. A bourbon sounds excellent on this crisp fall afternoon.” Ian signaled for the waiter. “Against my better judgment, I’ll order you a glass of wine. According to your credit card statement, you had a staggering amount of chardonnay delivered to your apartment last month. I think you might want to take one of those ‘Could I Be an Alcoholic’ quizzes the next time you come across one, just to see what it says.

Taking awfully long to deliver a package!” Dad said. “Because you make him nervous!” I motioned for him to go inside. “That should make him faster,” Dad pointed out. “What is it anyway?” “Uh.” Rose whispered, “Tell him it’s the Kama Sutra book you ordered.” I yelled over my shoulder, “It’s the Kama Su—” I turned to Rose. “Wait. Isn’t that the—” “Ancient text of sexual pleasure?” he nodded. “Yes. Quite riveting. I’d be happy demonstrate. My skills are legendary.” “Oh, thanks very much.” “I’ll take that as a yes.” “No!

After I flay the skin from your body, I'm going to dye it and sew it into a handbag. Special order from your momma.

Poverty is not caused by men and women getting married; it's not caused by machinery; it's not caused by "over-production"; it's not caused by drink or laziness; and it's not caused by "over-population". It's caused by Private Monopoly. That is the present system. They have monopolized everything that it is possible to monopolize; they have got the whole earth, the minerals in the earth and the streams that water the earth. The only reason they have not monopolized the daylight and the air is that it is not possible to do it. If it were possible to construct huge gasometers and to draw together and compress within them the whole of the atmosphere, it would have been done long ago, and we should have been compelled to work for them in order to get money to buy air to breathe. And if that seemingly impossible thing were accomplished tomorrow, you would see thousands of people dying for want of air - or of the money to buy it - even as now thousands are dying for want of the other necessities of life. You would see people going about gasping for breath, and telling each other that the likes of them could not expect to have air to breathe unless the had the money to pay for it. Most of you here, for instance, would think and say so. Even as you think at present that it's right for so few people to own the Earth, the Minerals and the Water, which are all just as necessary as is the air. In exactly the same spirit as you now say: "It's Their Land," "It's Their Water," "It's Their Coal," "It's Their Iron," so you would say "It's Their Air," "These are their gasometers, and what right have the likes of us to expect them to allow us to breathe for nothing?" And even while he is doing this the air monopolist will be preaching sermons on the Brotherhood of Man; he will be dispensing advice on "Christian Duty" in the Sunday magazines; he will give utterance to numerous more or less moral maxims for the guidance of the young. And meantime, all around, people will be dying for want of some of the air that he will have bottled up in his gasometers. And when you are all dragging out a miserable existence, gasping for breath or dying for want of air, if one of your number suggests smashing a hole in the side of one of th gasometers, you will all fall upon him in the name of law and order, and after doing your best to tear him limb from limb, you'll drag him, covered with blood, in triumph to the nearest Police Station and deliver him up to "justice" in the hope of being given a few half-pounds of air for your trouble.

I live in New York City. I could never live anywhere else. The events of September 11 forced me to confront the fact that no matter what, I live here and always will. One of my favorite things about New York is that you can pick up the phone and order anything and someone will deliver it to you. Once I lived for a year in another city, and almost every waking hour of my life was spent going to stores, buying things, loading them into the car, bringing them home, unloading them, and carrying them into the house. How anyone gets anything done in these places is a mystery to me.

For me, the good death includes being prepared to die, with my affairs in order, the good and bad messages delivered that need delivering. The good death means dying while I still have my mind sharp and aware; it also means dying without having to endure large amounts of suffering and pain. The good death means accepting death as inevitable, and not fighting it when the time comes. This is my good death, but as legendary psychotherapist Carl Jung said, "It won't help to hear what I think about death." Your relationship to mortality is your own.

The black volhv pivoted to me. “I have questions.” “Can it wait?” “No. Your wedding is in two weeks. Have you prepared your guest list?” “Why do I need a list? I kind of figured that whoever wanted to show up would show up.” “You need a list so you know how many people you are feeding. Do you have a caterer?” “No.” “But you did order the cake?” “Umm…” “Florist?” “Florist?” “The person who delivers expensive flowers and sets them up in pretty arrangements everyone ignores?” “No.” Roman blinked. “I’m almost afraid to ask. Do you at least have the dress?” “Yes.” “Is it white?” “Yes.” He squinted at me. “Is it a wedding dress?” “It’s a white dress.” “Have you worn it before?” “Maybe.” Ascanio snickered.” “The ring, Kate?” Oh crap. Roman heaved a sigh. “What do you think this is, a party where you get to show up, say ‘I do,’ and go home?” “Yes?” That’s kind of how it went in my head.

In order to be heard by the oppressing class, one must speak as a member of it. Not only the language, but the diction. The accusation of tyranny, however well-founded in fact, is dismissed unless it is delivered in the manner that power recognizes as powerful.

the patriotic or religious bumper stickers always seem to be on the biggest, most disgustingly selfish vehicles driven by the ugliest, most inconsiderate and aggressive drivers, who are usually talking on cell phones as they cut people off in order to get just twenty stupid feet ahead in the traffic jam...

He gazed sadly at the threatening sky, at the burned-out remnants of a locust-plagued summer, and suddenly saw on the twig of an acacia, as in a vision, the progress of spring, summer, fall and winter, as if the whole of time were a frivolous interlude in the much greater spaces of eternity, a brilliant conjuring trick to produce something apparently orderly out of chaos, to establish a vantage point from which chance might begin to look like necessity . . . and he saw himself nailed to the cross of his own cradle and coffin, painfully trying to tear his body away, only, eventually, to deliver himself — utterly naked, without identifying mark, stripped down to essentials — into the care of the people whose duty it was to wash the corpses, people obeying an order snapped out in the dry air against a background loud with torturers and flayers of skin, where he was obliged to regard the human condition without a trace of pity, without a single possibility of any way back to life, because by then he would know for certain that all his life he had been playing with cheaters who had marked the cards and who would, in the end, strip him even of his last means of defense, of that hope of someday finding his way back home.

The order goes to the Tower, ‘Bring up the bodies.’ Deliver, that is, the accused men, by name Weston, Brereton, Smeaton and Norris, to Westminster Hall for trial. Kingston fetches them by barge; it is 12 May, a Friday.

Favourable Chance, I fancy, is the god of all men who follow their own devices instead of obeying a law they believe in. Let even a polished man of these days get into a position he is ashamed to avow, and his mind will be bent on all the possible issues that may deliver him from the calculable results of that position. Let him live outside his income, or shirk the resolute honest work that brings wages, and he will presently find himself dreaming of a possible benefactor, a possible simpleton who may be cajoled into using his interest, a possible state of mind in some possible person not yet forthcoming. Let him neglect the responsibilities of his office, and he will inevitably anchor himself on the chance that the thing left undone may turn out not to be of the supposed importance. Let him betray his friend's confidence, and he will adore that same cunning complexity called Chance, which gives him the hope that his friend will never know. Let him forsake a decent craft that he may pursue the gentilities of a profession to which nature never called him, and his religion will infallibly be the worship of blessed Chance, which he will believe in as the mighty creator of success. The evil principle deprecated in that religion is the orderly sequence by which the seed brings forth a crop after its kind.

There is a delightful story which tells of Eostre finding an injured bird on the ground and, in order to save its life, she transformed it into a hare. The transformation however was incomplete and, although the bird looked like a hare, it still retained the ability to lay eggs. Regardless of this slight mishap, the hare was so grateful for the goddess saving her life that on Eostre’s festival the hare would lay eggs, decorate them and leave them as a token of thanks. In Germany today, many young children still believe that their Easter eggs are laid and delivered by the Easter hare.

She had no sense of time, of what day it was, or anything beyond the bed she was on and the unceasing battle she fought with the Great Bitch of Pain. The nurses talked to her, too, explaining over and over what had happened to her, what they were doing, why they were doing it. She didn‟t care, so long as they delivered the drugs that kept the Great Bitch at bay. Of course, there came a time—way too soon, by her way of thinking— when her surgeon ordered a decrease in the drugs. He wasn‟t the one in agony, with his sternum cut in two, so what did he care? He was the one wielding the saw and scalpel, not the one on the receiving end. She had only a vague idea which of her visitors was the surgeon, but as her mind began clearing she memorized some particularly salty things she wanted to say to him. Okay, so he'd had to cut her sternum in half, but cutting her drugs in half? Bastard.

And when the Duke of Alva ordered three hundred Citizens to be put to Death together at Antwerp, a Lady who saw the Sight was presently afterwards deliver'd of a Child without a Head. So lives the Power of Imagination even in this Rationall Age.

But whether Nikolai lived or died this day, there would be no Sainthood for the Darkling. He would have to find some other way to appease the monk. Yuri was a boy in search of a cause, and that at least was something Nikolai could understand. He turned to Zoya. “You have the order? If the monster takes me—” “I know what to do.” “You needn’t sound quite so eager.” To his surprise, Zoya seized his hand. “Come back,” she said. “Promise you’ll come back to us.” Because he was most likely about to die, he let himself cup his hand briefly to her extraordinary face. Her skin felt cool against his fingers. “Of course I’ll come back,” he said. “I don’t trust anyone else to deliver my eulogy.” A smile curled her lips. “You’ve written it already?” “It’s very good. You’d be surprised how many synonyms there are for handsome.” Zoya closed her eyes. She turned her face, letting her cheek rest against his palm. “Nikolai—

He doesn’t look a violent type—so polite, and so patrician. You never hear him raise his voice.” She thought about it. “No, you don’t, do you?” It struck her that the Captain exuded an air of quiet command. His ‘orders’ were always delivered in polite terms, but very few people made the mistake of not carrying them out immediately. “I expect he doesn’t usually have to though.” She laughed. “You don’t get appointed to command a ship like the Vanguard unless you know how to get people to do what you want them to.

... do you truly expect that the two of us are going to share a bed tonight- and tomorrow night- as chastely as a pair of nuns on holiday?" "That will pose no difficulty for me," Evie said gingerly, conscious that she was delivering an insult of the highest order.

We ride too high on deceptive notions of power and security and control and then when it all comes crashing down on us the low is made deeper by the high. By its precipitousness, but also by the humiliation you feel for having failed to see the plummet coming. . . . Lulled by years of relative peace and prosperity we settle into micromanaging our lives with our fancy technologies and custom interest rates and eleven different kinds of milk, and this leads to a certain inwardness, an unchecked narrowing of perspective, the vague expectation that even if we don't earn them and nurture them the truly essential amenities will endure forever as they are. We trust that someone else is looking after the civil liberties shop, so we don't have to. Our military might is unmatched and in any case the madness is at least an ocean away. And then all of a sudden we look up from ordering paper towels online to find ourselves delivered right into the madness. And we wonder: How did this happen? What was I doing when this was in the works? Is it too late to think about it now? . . .

Doctors love unsolicited stool samples. Next time, shit in a to-go box and leave it in your favorite medical professional’s fridge. Or just order some duck poop and have it delivered.

After listening to the great farmer-poet Wendell Berry deliver a lecture on how we each have a duty to love our 'homeplace' more than any other, I asked him if he had any advice for rootless people like me and my friends, who disappear into our screens and always seem to be shopping for the perfect community where we should put down our roots. 'Stop somewhere,' he replied. 'And begin the thousand-year-long process of knowing that place. That's good advice on lots of levels, because in order to win this fight of our lives, we all need a place to stand.

Most peasants did not miss the school. "What's the point?" they would say. "You pay fees and read for years, and in the end you are still a peasant, earning your food with your sweat. You don't get a grain of rice more for being able to read books. Why waste time and money? Might as well start earning your work points right away." The virtual absence of any chance of a better future and the near total immobility for anyone born a peasant took the incentive out of the pursuit of knowledge. Children of school age would stay at home to help their families with their work or look after younger brothers and sisters. They would be out in the fields when they were barely in their teens. As for girls, the peasants considered it a complete waste of time for them to go to school. "They get married and belong to other people. It's like pouring water on the ground." The Cultural Revolution was trumpeted as having brought education to the peasants through 'evening classes." One day my production team announced it was starting evening classes and asked Nana and me to be the teachers. I was delighted. However, as soon as the first 'class' began, I realized that this was no education. The classes invariably started with Nana and me being asked by the production team leader to read out articles by Mao or other items from the People's Daily. Then he would make an hour-long speech consisting of all the latest political jargon strung together in undigested and largely unintelligible hunks. Now and then he would give special orders, all solemnly delivered in the name of Mao.

One of my favorite things about New York is that you can pick up the phone and order anything and someone will deliver it to you. Once I lived for a year in another city, and almost every waking hour of my life was spent going to stores, buying things, loading them into the car, bringing them home, unloading them, and carrying them into the house. How anyone gets anything done in these places is a mystery to me.

His soul swayed in a vertigo of moral indecision. He had only to snap the thread of a rash vow made to a villainous society, and all his life could be as open and sunny as the square beneath him. He had, on the other other hand, only to keep his antiquated honour, and be delivered inch by inch into the power of this great enemy of mankind, whose very intellect was a torture-chamber. Whenever he looked down into the square he saw the comfortable policeman, a pillar of common sense and common order. Whenever he looked back at the breakfast-table he saw the President still quietly studying him with big, unbearable eyes.

Jyn had been at the Empire’s mercy before. Sometimes she’d even deserved her troubles—she couldn’t blame some petty dictator for ordering her dragged off the street and slammed into holding when she really, truly was planning to blow up his ship and steal his guns. She’d had rifles pointed at her, felt stun prods deliver jolts to her spine, and generally suffered the worst a stormtrooper was authorized to deal out. What

Daniel stays with us till midnight. He’s a little afraid to leave, afraid, in fact, to hit those streets, and Fonny realizes this and walks him to the subway. Daniel, who cannot abandon his mother, yet longs to be free to confront his life; is terrified at the same time of what that life may bring, is terrified of freedom; and is struggling in a trap. And Fonny, who is younger, struggles now to be older, in order to help his friend toward his deliverance. Didn’t my Lord deliver Daniel? And why not every man? The song is old, the question unanswered.

Justify my soul, O God, but also from Your fountains fill my will with fire. Shine in my mind, although perhaps this means “be darkness to my experience,” but occupy my heart with Your tremendous Life. Let my eyes see nothing in the world but Your glory, and let my hands touch nothing that is not for Your service. Let my tongue taste no bread that does not strengthen me to praise Your great mercy. I will hear Your voice and I will hear all harmonies You have created, singing Your hymns. Sheep’s wool and cotton from the field shall warm me enough that I may live in Your service; I will give the rest to Your poor. Let me use all things for one sole reason: to find my joy in giving You glory. Therefore keep me, above all things, from sin. Keep me from the death of deadly sin which puts hell in my soul. Keep me from the murder of lust that blinds and poisons my heart. Keep me from the sins that eat a man’s flesh with irresistible fire until he is devoured. Keep me from loving money in which is hatred, from avarice and ambition that suffocate my life. Keep me from the dead works of vanity and the thankless labor in which artists destroy themselves for pride and money and reputation, and saints are smothered under the avalanche of their own importunate zeal. Stanch in me the rank wound of covetousness and the hungers that exhaust my nature with their bleeding. Stamp out the serpent envy that stings love with poison and kills all joy. Untie my hands and deliver my heart from sloth. Set me free from the laziness that goes about disguised as activity when activity is not required of me, and from the cowardice that does what is not demanded, in order to escape sacrifice. But give me the strength that waits upon You in silence and peace. Give me humility in which alone is rest, and deliver me from pride which is the heaviest of burdens. And possess my whole heart and soul with the simplicity of love. Occupy my whole life with the one thought and the one desire of love, that I may love not for the sake of merit, not for the sake of perfection, not for the sake of virtue, not for the sake of sanctity, but for You alone. For there is only one thing that can satisfy love and reward it, and that is You alone.

The day after he married her, he delivered a scolding to his wife: ‘No sooner do you arrive here than you start wasting our money.’ But the scolding was less from him than from his aunt, who had ordered him to deliver it. His wife apologized to him, of course, and to the aunt as well – with the potted jonquils she had bought for him in the room.

The most powerful anti-Christian movement is the one that takes over and "radicalizes" the concern for victims in order to paganize it. The powers and principalities want to be “revolutionary” now, and they reproach Christianity for not defending victims with enough ardor. In Christian history they see nothing but persecutions, acts of oppression, inquisitions. This other totalitarianism presents itself as the liberator of humanity. In trying to usurp the place of Christ, the powers imitate him in the way a mimetic rival imitates his model in order to defeat him. They denounce the Christian concern for victims as hypocritical and a pale imitation of the authentic crusade against oppression and persecution for which they would carry the banner themselves. In the symbolic language of the New Testament, we would say that in our world Satan, trying to make a new start and gain new triumphs, borrows the language of victims. ... The Antichrist boasts of bringing to human beings the peace and tolerance that Christianity promised but has failed to deliver. Actually, what the radicalization of contemporary victimology produces is a return to all sorts of pagan practices: abortion, euthanasia, sexual undifferentiation, Roman circus games galore but without real victims, etc. Neo-paganism would like to turn the Ten Commandments and all of Judeo-Christian morality into some alleged intolerable violence, and indeed its primary objective is their complete abolition. Faithful observance of the moral law is perceived as complicity with the forces of persecution that are essentially religious... Neo-paganism locates happiness in the unlimited satisfaction of desires, which means the suppression of all prohibitions. This idea acquires a semblance of credibility in the limited domain of consumer goods, whose prodigious multiplication, thanks to technological progress, weakens certain mimetic rivalries. The weakening of mimetic rivalries confers an appearance of plausibility, but only that, on the stance that turns the moral law into an instrument of repression and persecution.

Even though Christ Himself would not deliver us from the power of the Totalitarian State, as He did not deliver Himself, we must see His purpose in it all. Maybe his children are being persecuted by the world in order that they might withdraw themselves from the world. Maybe His most violent enemies may be doing His work negatively, for it could be the mission of totalitarianism to preside over the liquidation of a modern world that became indifferent to God and His moral laws.

Culture, it turns out, is the way that every brain makes sense of the world. That is why everyone, regardless of race or ethnicity, has a culture. Think of culture as software for the brain’s hardware. The brain uses cultural information to turn everyday happenings into meaningful events. If we want to help dependent learners do more higher order thinking and problem solving, then we have to access their brain’s cognitive structures to deliver culturally responsive instruction.

To everything, in other words, there is a season, and McCarthy’s hubris hastened the end of his hour upon the stage. “I was fully aware of McCarthy’s faults, which were neither few nor minor,” Cohn recalled. “He was impatient, overly aggressive, overly dramatic. He acted on impulse. He tended to sensationalize the evidence he had—in order to draw attention to the rock-bottom seriousness of the situation. He would neglect to do important homework and consequently would, on occasion, make challengeable statements.” The urge to overstate, to overdramatize, to dominate the news, could be costly, and so it proved to be for McCarthy. The Wisconsin senator, Cohn said, was essentially a salesman. “He was selling the story of America’s peril,” Cohn recalled. “He knew that he could never hope to convince anybody by delivering a dry, general-accounting-office type of presentation. In consequence, he stepped up circumstances a notch or two”—and in so doing he opened himself to attacks that proved fatal. He oversold, and the customers—the public—tired of the pitch, and the pitchman.

Even while he’d been creaming the butter and sugar, his mind was not so much upon the here and now and on this Sunday nearing Christmas with his wife and daughters so much as on tomorrow and who owed what, and how and when he’d deliver what was ordered and what man he’d leave to which task, and how and where he’d collect what was owed – and before tomorrow was coming to an end, he knew his mind would already be working in much the same way, yet again, over the day that was to follow.

With all due respect to the religions of the world, there is no other story like the Christian story. The god who thunders, the god who persecutes and condemns, the god who wreaks vengeance - yes, we know this god from the caricatures. We know this god from the old paintings. We know this god from hearing continual references to "the Old Testament God." But this is not who God is. "The Old Testament God" is the one who has come down from his throne on high into the world of sinful human flesh and of his own free will and decision has come under his own judgment in order to deliver us from everlasting condemnation and bring us into eternal life. He has not required human sacrifice; he has himself become the human sacrifice. He has not turned us over and forsaken us; he was himself turned over and forsaken. This is what the Old Testament prophet Isaiah says: Surely he has borne our griefs and carried our sorrows; yet we esteemed him stricken, smitten by God, and afflicted. But he was wounded for our transgressions, he was bruised for our iniquities; upon him was the chastisement that made us whole, and with his stripes we are healed. (53:4-5)

Every day, there are a handful of moments that deliver an outsized impact. I refer to these little choices as decisive moments. The moment you decide between ordering takeout or cooking dinner. The moment you choose between driving your car or riding your bike. The moment you decide between starting your homework or grabbing the video game controller. These choices are a fork in the road.

It was necessary, therefore, to Moses that he should find the people of Israel in Egypt enslaved and oppressed by the Egyptians, in order that they should be disposed to follow him so as to be delivered out of bondage. It was necessary that Romulus should not remain in Alba, and that he should be abandoned at his birth, in order that he should become King of Rome and founder of the fatherland. It

The displacement of class politics by identity politics has been very confusing to older Marxists, who for many years clung to the old industrial working class as their preferred category of the underprivileged. They tried to explain this shift in terms of what Ernest Gellner labeled the “Wrong Address Theory”: “Just as extreme Shi’ite Muslims hold that Archangel Gabriel made a mistake, delivering the Message to Mohamed when it was intended for Ali, so Marxists basically like to think that the spirit of history or human consciousness made a terrible boob. The awakening message was intended for classes, but by some terrible postal error was delivered to nations.

I will persist until I succeed. I was not delivered unto this world in defeat, nor does failure course in my veins. I am not a sheep waiting to be prodded by my shepherd. I am a lion and I refuse to talk, to walk, to sleep with the sheep. I will hear not those who weep and complain, for their disease is contagious. Let them join the sheep. The slaughterhouse of failure is not my destiny. I will persist until I succeed. The prizes of life are at the end of each journey, not near the beginning; and it is not given to me to know how many steps are necessary in order to reach my goal. Failure I may still encounter at the thousandth step, yet success hides behind the next bend in the road. Never will I know how close it lies unless I turn the corner. Always will I take another step. If that is of no avail I will take another, and yet another. In truth, one step at a time is not too difficult. I will persist until I succeed. Henceforth, I will consider each day’s effort as but one blow of my blade against a mighty oak. The first blow may cause not a tremor in the wood, nor the second, nor the third. Each blow, of itself, may be trifling, and seem of no consequence. Yet from childish swipes the oak will eventually tumble. So it will be with my efforts of today. I will be liken to the rain drop which washes away the mountain; the ant who devours a tiger; the star which brightens the earth; the slave who builds a pyramid. I will build my castle one brick at a time for I know that small attempts, repeated, will complete any undertaking. I will persist until I succeed. I will never consider defeat and I will remove from my vocabulary such words and phrases as quit, cannot, unable, impossible, out of the question, improbable, failure, unworkable, hopeless, and retreat; for they are words of fools. I will avoid despair but if this disease of the mind should infect me then I will work on in despair. I will toil and I will endure. I will ignore the obstacles at my feet and keep mine eyes on the goals above my head, for I know that where dry desert ends, green grass grows. I will persist until I succeed. The Greatest Salesman in the World Og Mandino

Mr. Brundy, you are no doubt as well acquainted with my circumstances as I am with yours, so let us not beat about the bush. I have a fondness for the finer things in life, and I suppose I always will. As a result, I am frightfully expensive to maintain. I have already bankrupted my father, and have no doubt I should do the same to you, should you be so foolhardy as to persist in the desire for such a union. Furthermore, I have a shrewish disposition and a sharp tongue. My father, having despaired of seeing me wed to a gentleman of my own class, has ordered me to either accept your suit or seek employment. If I married you, it would be only for your wealth, and only because I find the prospect of marriage to you preferable –but only slightly!- to the life of a governess or a paid companion. If, knowing this, you still wish to marry me, why, you have only to name the day.” Having delivered herself of this speech, Lady Helen waited expectantly for Mr. Brundy’s stammering retraction. Her suitor pondered her words for a long moment, then made his response. “’ow about Thursday?

Poor, wretched, and stupid peoples, nations determined on your own misfortune and blind to your own good! You let yourselves be deprived before your own eyes of the best part of your revenues; your fields are plundered, your homes robbed, your family heirlooms taken away. You live in such a way that you cannot claim a single thing as our own; and it would seem that you consider yourselves lucky to be loaned your property, your families, and your very lives. All this havoc, this misfortune, this ruin, descends upon you not from alien foes, but from the one enemy whom you yourselves render as powerful as he is, for whom you go bravely to war, for whose greatness you do not refuse to offer your own bodies unto death. ... Where has he acquired enough eyes to spy upon you, if you do not provide them yourselves? How can he have so many arms to beat you with, if he does not borrow them from you? The feet that trample down your cities, where does he get them if they are not your own? How does he have any power over you except through you? How would he dare assail you if he had no cooperation from you? What could he do to you if you yourselves did not connive with the thief who plunders you, if you were not accomplices of the murderer who kills you, if you were not traitors to yourselves? You sow crops in order that he may ravage them, you install and furnish your homes to give him goods to pillage; you rear your daughters that he may gratify his lust; you bring up your children in order that he may confer upon them the greatest privilege he knows—to be led into his battles, to be delivered to butchery, to be made servants of his greed and the instruments of his vengeance; you yield your bodies unto hard labour in order that he may indulge in his delights and wallow in his filthy pleasures; you weaken yourselves in order to make him stronger and the mightier to hold you in check. From all these indignities, such as the very beasts of the field would not endure, you can deliver yourselves if you try, not be taking action, but merely by willing to be free. Resolve to serve no more, and you are at once freed. I do not ask that you place hands upon the tyrant to topple him over, but simply that you support him no longer; then you will behold him, like a great Colossus whose pedestal has been pulled away, fall of his own weight and break into pieces.

Take your hands off me right now or I’ll arrest you,” I ordered, my tone harsh. Seconds passed, like he was deliberating over what to do. Then he released me, but not before delivering a final statement. “One day, Karla, you’ll understand that me having my hands on you is never a bad thing.

Food and cooking are among the richest subjects in the world. Every day of our lives, they preoccupy, delight, and refresh us. Food is not just some fuel we need to get us going toward higher things. Cooking is not a drudgery we put up with in order to get the fuel delivered. Rather, each is a heart’s astonishment. Both stop us dead in our tracks with wonder. Even more, they sit us down evening after evening, and in the company that forms around

Value can’t be created without understanding what people want (market research). Attracting customers first requires getting their attention, then making them interested (marketing). In order to close a sale, people must first trust your ability to deliver on what’s promised (value delivery and operations). Customer satisfaction depends on reliably exceeding the customer’s expectations (customer service). Profit sufficiency requires bringing in more money than is spent (finance).

The Northwestern Carpathians, in which I was raised, were a hard place, as unforgiving as the people who lived there, but the Alpine landscape into which Zlee and I were sent that early winter seemed a glimpse of what the surface of the earth looked and felt and acted like when there were no maps or borders, no rifles or artillery, no men or wars to claim possession of land, and snow and rock alone parried in a match of millennial slowness so that time meant nothing, and death meant nothing, for what life there was gave in to the forces of nature surrounding and accepted its fate to play what role was handed down in the sidereal march of seasons capable of crushing in an instant what armies might--millennia later--be foolish enough to assemble on it heights. And yet there we were, ordered to march ourselves, for God, not nature, was with us now, and God would deliver us, in this world and next, when the time came for that.

Jesus suffered so deeply because the extent of evil in the world is so vast. Every consequence of every sin of each one of His people was placed on Him. To carry this dreadful burden was His vocation. To bear this pain and disease was His mission. The magnitude of this horror is beyond our understanding. But He understood it because it was His to bear. Jesus endured His suffering in order to redeem His people. But those He redeemed are not thereby delivered from all pain and misery. Indeed, as we shall see, we His people are called to participate in His suffering.

Epicurus founded a school of philosophy which placed great emphasis on the importance of pleasure. "Pleasure is the beginning and the goal of a happy life," he asserted, confirming what many had long thought, but philosophers had rarely accepted. Vulgar opinion at once imagined that the pleasure Epicurus had in mind involved a lot of money, sex, drink and debauchery (associations that survive in our use of the word 'Epicurean'). But true Epicureanism was more subtle. Epicurus led a very simple life, because after rational analysis, he had come to some striking conclusions about what actually made life pleasurable - and fortunately for those lacking a large income, it seemed that the essential ingredients of pleasure, however elusive, were not very expensive. The first ingredient was friendship. 'Of all the things that wisdom provides to help one live one's entire life in happiness, the greatest by far is the possession of friendship,' he wrote. So he bought a house near Athens where he lived in the company of congenial souls. The desire for riches should perhaps not always be understood as a simple hunger for a luxurious life, a more important motive might be the wish to be appreciated and treated nicely. We may seek a fortune for no greater reason than to secure the respect and attention of people who would otherwise look straight through us. Epicurus, discerning our underlying need, recognised that a handful of true friends could deliver the love and respect that even a fortune may not. Epicurus and his friends located a second secret of happiness: freedom. In order not to have to work for people they didn't like and answer to potentially humiliating whims, they removed themselves from employment in the commercial world of Athens ('We must free ourselves from the prison of everyday affairs and politics'), and began what could best have been described as a commune, accepting a simpler way of life in exchange for independence. They would have less money, but would never again have to follow the commands of odious superiors. The third ingredient of happiness was, in Epicurus's view, to lead an examined life. Epicurus was concerned that he and his friends learn to analyse their anxieties about money, illness, death and the supernatural. There are few better remedies for anxiety than thought. In writing a problem down or airing it in conversation we let its essential aspects emerge. And by knowing its character, we remove, if not the problem itself, then its secondary, aggravating characteristics: confusion, displacement, surprise. Wealth is of course unlikely ever to make anyone miserable. But the crux of Epicurus's argument is that if we have money without friends, freedom and an analysed life, we will never be truly happy. And if we have them, but are missing the fortune, we will never be unhappy.

If I were to look over the whole world to find out the country most richly endowed with all the wealth, power, and beauty that nature can bestow—in some parts a very paradise on earth—I should point to India. If I were asked under what sky the human mind has most full developed some of its choicest gifts, has most deeply pondered on the greatest problems of life, and has found solutions of some of them which well deserve the attention even of those who have studied Plato and Kant—I should point to India. And if I were to ask myself from what literature we, here in Europe, we who have been nurtured almost exclusively on the thoughts of Greeks and Romans, and of one Semitic race, the Jewish, may draw that corrective which is most wanted in order to make our inner life more perfect, more comprehensive, more universal, in fact more truly human, a life, not for this life only, but a transfigured and eternal life—again I should point to India.

Volatile expressions of anger and hostility combined with a tendency to blame others often result from feeling shame.... If you are shame-prone, any accusation directed at you, regardless of how mildly it may be delivered, has the potential to make you feel that you have failed or that you are inadequate. Rather than simply admit wrongdoing, you get angry and accusatory in order to hold yourself blameless. Using anger or hostility for self-protection hides your vulnerability and needs. Unfortunately, since most people are repelled by an angry response, this method may be effective. Your anger may drive away the very people who should know your real feelings, and it may deprive you of the opportunity to allow others to be aware of your needs. Behaving in an offensive or frightening way toward others can cause them to retreat out of fear. But, actually, the fear is your own, which you have turned against someone else in the form of anger.

In some cases—most notably the Christian—one revelation is apparently not sufficient, and needs to be reinforced by successive apparitions, with the promise of a further but ultimate one to come. In other cases, the opposite difficulty occurs and the divine instruction is delivered, only once, and for the final time, to an obscure personage whose lightest word then becomes law. Since all of these revelations, many of them hopelessly inconsistent, cannot by definition be simultaneously true, it must follow that some of them are false and illusory. It could also follow that only one of them is authentic, but in the first place this seems dubious and in the second place it appears to necessitate religious war in order to decide whose revelation is the true one.

Something went greatly wrong in our collective history and the starting point of it was the industrial revolution. Our school systems are focussed on a single objective: to produce model citizens for society in order to feed this machine and prevent its breakdown. That’s why our school systems have no interest in developing models that actually require and stimulate useful values in people, such as courage or imagination or inventiveness. None of these are taught in our schools, on the contrary the system focuses on memorizing. Memorizing is a way of overloading the mind with mental baggage it doesn’t really need. Besides being horribly dull and stiffening the effect of 20 years of abundant memorization training is modern man: an unimaginative creature stuffed with useless knowledge and unable to clean his mind of this information dirt: our school systems are purposely constructed to deliver mental automatons that are unable to think creatively.

My life only has a meaning insofar as I lack one: oh, but let me be mad! Make something of all this he who is able to, understand it he who is dying, and there the living self is, knowing not why, its teeth chattering in the lashing wind: the immensity, the night engulfs it and, all on purpose, that living self is there just in order … ‘not to know’. But as for GOD? What have you got to say, Monsieur Rhetorician? And you, Monsieur Godfearer? — GOD, if He knew, would be a swine. I said ‘GOD, if He knew, would be a swine.’ He (He would I suppose be, at that particular moment, somewhat in disorder, his peruke would sit all askew) would entirely grasp the idea … but what would there be of the human about him? Beyond, beyond everything … and yet farther, and even farther still … HIMSELF, in an ecstasy, above an emptiness … And now? I TREMBLE. O Thou my Lord [in my distress, I call out unto my heart], O deliver me, make them blind! The story — how shall I go on with it? But I am done. From out of the slumber which for so short a space kept us in the taxi, I awoke, the first to open his eyes … The rest is irony, long, weary waiting for death …

From then on, my computer monitored my vital signs and kept track of exactly how many calories I burned during the course of each day. If I didn’t meet my daily exercise requirements, the system prevented me from logging into my OASIS account. This meant that I couldn’t go to work, continue my quest, or, in effect, live my life. Once the lockout was engaged, you couldn’t disable it for two months. And the software was bound to my OASIS account, so I couldn’t just buy a new computer or go rent a booth in some public OASIS café. If I wanted to log in, I had no choice but to exercise first. This proved to be the only motivation I needed. The lockout software also monitored my dietary intake. Each day I was allowed to select meals from a preset menu of healthy, low-calorie foods. The software would order the food for me online and it would be delivered to my door. Since I never left my apartment, it was easy for the program to keep track of everything I ate. If I ordered additional food on my own, it would increase the amount of exercise I had to do each day, to offset my additional calorie intake. This was some sadistic software. But it worked. The pounds began to melt off, and after a few months, I was in near-perfect health. For the first time in my life I had a flat stomach, and muscles. I also had twice the energy, and I got sick a lot less frequently. When the two months ended and I was finally given the option to disable the fitness lockout, I decided to keep it in place. Now, exercising was a part of my daily ritual.

I know people who read interminably, book after book, from page to page, and yet I should not call them 'well-read people'. Of course they 'know' an immense amount; but their brain seems incapable of assorting and classifying the material which they have gathered from books. They have not the faculty of distinguishing between what is useful and useless in a book; so that they may retain the former in their minds and if possible skip over the latter while reading it, if that be not possible, then--when once read--throw it overboard as useless ballast. Reading is not an end in itself, but a means to an end. Its chief purpose is to help towards filling in the framework which is made up of the talents and capabilities that each individual possesses. Thus each one procures for himself the implements and materials necessary for the fulfilment of his calling in life, no matter whether this be the elementary task of earning one's daily bread or a calling that responds to higher human aspirations. Such is the first purpose of reading. And the second purpose is to give a general knowledge of the world in which we live. In both cases, however, the material which one has acquired through reading must not be stored up in the memory on a plan that corresponds to the successive chapters of the book; but each little piece of knowledge thus gained must be treated as if it were a little stone to be inserted into a mosaic, so that it finds its proper place among all the other pieces and particles that help to form a general world-picture in the brain of the reader. Otherwise only a confused jumble of chaotic notions will result from all this reading. That jumble is not merely useless, but it also tends to make the unfortunate possessor of it conceited. For he seriously considers himself a well-educated person and thinks that he understands something of life. He believes that he has acquired knowledge, whereas the truth is that every increase in such 'knowledge' draws him more and more away from real life, until he finally ends up in some sanatorium or takes to politics and becomes a parliamentary deputy. Such a person never succeeds in turning his knowledge to practical account when the opportune moment arrives; for his mental equipment is not ordered with a view to meeting the demands of everyday life. His knowledge is stored in his brain as a literal transcript of the books he has read and the order of succession in which he has read them. And if Fate should one day call upon him to use some of his book-knowledge for certain practical ends in life that very call will have to name the book and give the number of the page; for the poor noodle himself would never be able to find the spot where he gathered the information now called for. But if the page is not mentioned at the critical moment the widely-read intellectual will find himself in a state of hopeless embarrassment. In a high state of agitation he searches for analogous cases and it is almost a dead certainty that he will finally deliver the wrong prescription.

Char was looking at me with such gladness, and I loved him so. I was the cause of his joy and would be the cause of his destruction: a secret delivered to his enemies, a letter written in my own hand, a covert signal given by me, poison in his glass, a dagger in his ribs, a fall from a parapet. "Marry me, Ella," he said again, the order a whisper now. "Say you'll marry me." Anyone else could have said no or yes. This wasn't a royal command. Char probably had no idea he'd given an order. But I had to obey—wanted to obey—hated to harm him—wanted to marry him. I would destroy my love and my land. They were in danger, and no one could rescue them. We were all doomed, all cursed. Char was too precious to hurt, too precious to lose, too precious to betray, too precious to marry, too precious to kill, to precious to obey.

Char was looking at me with such gladness, and I loved him so. I was the cause of his joy and would be the cause of his destruction: a secret delivered to his enemies, a letter written in my own hand, a covert signal given by me, poison in his glass, a dagger in his ribs, a fall from a parapet. "Marry me, Ella," he said again, the order a whisper now. "Say you'll marry me." Anyone else could have said no or yes. This wasn't a royal command. Char probably had no idea he'd given an order. But I had to obey—wanted to obey—hated to harm him—wanted to marry him. I would destroy my love and my land. They were in anger, and no one could rescue them. We were all doomed, all cursed. Char was too precious to hurt, too precious to lose, too precious to betray, too precious to marry, too precious to kill, to precious to obey.

The reason SJWs demand apologies is in order to establish that the act they have deemed an offense is publicly recognized as an offense by the offender. The demand for an apology has nothing whatsoever to do with the offender. It is focused on the SJW's need to prove that the violation of the Narrative involved is publicly accepted as a real and legitimate offense for which punishment is merited. And once the apology is duly delivered by the accused, who is usually bewildered at the accusation and in a state of shock at the unexpected social pressure he faces, it is promptly rejected because it is not the action, but the actor, that is the real target.

The pony's head rose above the open roof as her mane whipped in the wind. I knew she must be thinking of running free through tallgrass fields, wild daisies slapping her shins, no one to hold her down. I slid my hand up her leg, feeling raised ridges of whip scars. The tips of her ears had been cut. There were smaller scars across her nose. A knife had been used there, perhaps only to remind her who she belonged to. She had lived by the orders and commands of men. Her entire existence on earth and she had never once been allowed to be free. She had been imprisoned and owned, as if all of her value was wrapped up in how large a load she could carry on her back. She had lived her life to the point of being given away, her legs too weak to run, her eyes no longer able to see a world beyond the coal cave she was forced to spend her life in. And yet, now she could feel the wind in her mane. She was not too dead for this small kindness that delivered her from a past of hell to a moment she could believe she was free enough to gallop as she wished. Is this love? she must have been asking herself. Am I finally loved?

Too often we think of religion as a far-off, mysteriously run bureaucracy to which we apply for assistance when we feel the need. We go to a local branch office and direct the clerk (sometimes called a pastor) to fill out our order for God. Then we go home and wait for God to be delivered to us according to the specifications that we have set down. But that is not the way it works. And if we thought about it for two consecutive minutes, we would not want it to work that way. If

We adore You, O Christ, and we praise You, because by Your holy cross, You have redeemed the world. Jesus, most innocent, who neither did nor could commit a sin, was condemned to death, and moreover, to the most ignominious death of the cross. To remain a friend of Caesar, Pilate delivered Him into the hands of His enemies. A fearful crime – to condemn Innocence to death, and to offend God in order not to displease men! O innocent Jesus, having sinned, I am guilty of eternal death, but You willingly accept the unjust sentence of death, that I might live. For whom, then, shall I live, if not for You, my Lord? Should I desire to please men, I could not be Your servant. Let me, therefore, rather displease men and all the world, than not please You, O Jesus. Our Father who art in heaven, hallowed be Thy name. Thy kingdom come, Thy will be done on earth as it is in heaven. Give us this day our daily bread, and forgive us our debts as we forgive our debtors. Lead us not into temptation but deliver us from evil. Amen. Hail Mary, full of grace. The Lord is with you. Blessed are you among women, and blessed is the fruit of thy womb. Holy Mary, Mother of God, pray for us sinners now and at the hour of our death. Amen. Glory be to the Father, and to the Son, and to the Holy Spirit. As it was in the beginning, is now, and ever shall be, world without end. Amen. Lord Jesus, crucified, have mercy on us! The Second Station Jesus is made to carry His Cross

Overnight, our neighbors began to look at us differently. Maybe it was the little girl down the road who no longer waved to us from her farmhouse window. Or the longtime customers who suddenly disappeared from our restaurants and stores. Or our mistress, Mrs. Trimble, who pulled us aside one morning as we were mopping her kitchen and whispered into our ear, "Did you know that the war was coming?" Club ladies began boycotting our fruit stands because they were afraid our produce might be tainted with arsenic. Insurance companies canceled our insurance. Banks froze our bank accounts. Milkmen stopped delivering milk to our doors. "Company orders," one tearful milkman explained. Children took one look at us and ran away like frightened deer. Little old ladies clutched their purses and froze up on the sidewalk at the sight of our husbands and shouted out, "They're here!" And even though our husbands had warned us--They're afraid--still, we were unprepared. Suddenly, to find ourselves the enemy.

There are many reasons, of course, why someone might snap their fingers and grin. If you heard some pleasing music, for instance, you might snap your fingers and grin to demonstrate that the music had charms that could soothe your savage breast. If you were employed as a spy, you might snap your fingers and grin in order to deliver a message in secret snapping-and-grinning code. But you might also snap your fingers and grin if you had been trying hard to remember something, and had suddenly succeeded.

What did he fear? It was not fear or dread. It was a nothing that he knew too well. It was all a nothing and a man was nothing too. It was only that and light was all it needed and a certain cleanness and order. Some lived in it and never felt it but he knew it all was nada y pues nada y nada y pues nada. Our nada who art in nada, nada be thy name thy kingdom nada thy will be nada in nada as it is in nada. Give us this nada our daily nada and nada us our nada as we nada our nadas and nada us not into nada but deliver us from nada; pues nada. Hail nothing full of nothing, nothing is with thee. He smiled and stood before a bar with a shining steam pressure coffee machine. “What’s yours?” asked the barman. “Nada.” “Otro loco m ás,” said the barman and turned away.

But as soon as we grasp this—and I appreciate it takes quite a bit of latching onto for people who have spent their whole lives thinking the other way—we see that if salvation is that sort of thing, it can’t be confined to human beings. When human beings are saved, in the past as a single coming-to-faith event, in the present through acts of healing and rescue, including answers to the prayer “lead us not into temptation, but deliver us from evil,” and in the future when they are finally raised from the dead, this is always so that they can be genuine human beings in a fuller sense than they otherwise would have been. And genuine human beings, from Genesis 1 onward, are given the mandate of looking after creation, of bringing order to God’s world, of establishing and maintaining communities. To suppose that we are saved, as it were, for our own private benefit, for the restoration of our own relationship with God (vital though that is!), and for our eventual homecoming and peace in heaven (misleading though that is!) is like a boy being given a baseball bat as a present and insisting that since it belongs to him, he must always and only play with it in private. But of course you can only do what you’re meant to do with a baseball bat when you’re playing with other people. And salvation only does what it’s meant to do when those who have been saved, are being saved, and will one day fully be saved realize that they are saved not as souls but as wholes and not for themselves alone but for what God now longs to do through them.

In England, there was scarcely an amount of order and protection to justify much national boasting. Daring burglaries by armed men, and highway robberies, took place in the capital itself every night; families were publicly cautioned not to go out of town without removing their furniture to upholsterers' warehouses for security; the highwayman in the dark was a City tradesman in the light, and, being recognised and challenged by his fellow-tradesman whom he stopped in his character of "the Captain," gallantly shot him through the head and rode away; the mail was waylaid by seven robbers, and the guard shot three dead, and then got shot dead himself by the other four, "in consequence of the failure of his ammunition:" after which the mail was robbed in peace; that magnificent potentate, the Lord Mayor of London, was made to stand and deliver on Turnham Green, by

BELONG You said I belong to you And I agree But the quality of that belonging Is a question of some importance. I do not belong to you Like a purchase Something ordered and sold And delivered in a box To be put up and shown off To friends and admirers. I would not belong to you that way And I know you would not have me so. I will tell you how I belong to you. I belong to you like a ring on a finger A symbol of something eternal. I belong to you like a heart in a chest Beating in time to another heart. I belong to you like a word on the air Sending love to your ear. I belong to you like a kiss on your lips Put there by me, in the hope of more to come. And most of all I belong to you Because in where I hold my hopes I hold the hope that you belong to me. It is a hope I unfold for you now like a gift. Belong to me like a ring And a heart And a word And a kiss And like a hope held close. I will belong to you like all these things And also something more Something we will discover between us And will belong to us alone. You said I belong to you And I agree. Tell me you belong to me, too. I wait for your word And hope for your kiss. Love you. Enzo.

Why did you come to the United States?' That's the first question on the intake questionnaire for unaccompanied child migrants. The questionnaire is used in the federal immigration court in New York City where I started working as a volunteer interpreter in 2015. My task there is a simple one: I interview children, following the intake questionnaire, and then translate their stories from Spanish to English. But nothing is ever that simple. I hear words, spoken in the mouths of children, threaded in complex narratives. They are delivered with hesitance, sometimes distrust, always with fear. I have to transform them into written words, succinct sentences, and barren terms. The children's stories are always shuffled, stuttered, always shattered beyond the repair of a narrative order. The problem with trying to tell their story is that it has no beginning, no middle, and no end.

We helped in creating this new weapon in order to prevent the enemies of mankind from achieving it ahead of us, which, given the mentality of the Nazis, would have meant inconceivable destruction and the enslavement of the rest of the world. We delivered this weapon into the hands of the American and the British people as trustees of the whole of mankind, as fighters for peace and liberty. But so far we fail to see any guarantee of peace, we do not see any guarantee of the freedoms that were promised to the nations in the Atlantic Charter. The war is won, but the peace is not. The great powers, united in fighting, are now divided over the peace settlements. The world was promised freedom from fear, but in fact fear has increased tremendously since the termination of the war. The world was promised freedom from want, but large parts of the world are faced with starvation while others are living in abundance.

3.    Thus the highest form of generalship is to balk the enemy’s plans; [Perhaps the word “balk” falls short of expressing the full force of the Chinese word, which implies not an attitude of defense, whereby one might be content to foil the enemy’s stratagems one after another, but an active policy of counter-attack. Ho Shih puts this very clearly in his note: “When the enemy has made a plan of attack against us, we must anticipate him by delivering our own attack first.”] the next best is to prevent the junction of the enemy’s forces; [Isolating him from his allies. We must not forget that Sun Tzu, in speaking of hostilities, always has in mind the numerous states or principalities into which the China of his day was split up.] the next in order is to attack the enemy’s army in the field; [When he is already at full strength.] and the worst policy of all is to besiege walled cities. 4.    The rule is, not to besiege walled cities if it can possibly be avoided.

Now, granted, Howard doesn't fit the conventional psychological profile of a rebounder - that of the no-nonsense, utilitarian "dirty work" specialist. Rather, this is a guy who sings Beyoncé at the free throw line, who quotes not Scarface but Finding Nemo, whose idea of humor is ordering 10 pizzas to be delivered to another player's hotel room, or knocking on teammates' doors and sprinting off down the hall, giggling. He goofs around during practice, during press conferences and during team shootarounds, for which Magic coach Stan Van Gundy has had to institute a no-flatulence rule because, as teammate Rashard Lewis says, "Dwight really likes to cut the cheese.

All beings begin their lives with hope and aspirations. Among these aspirations is the desire that there will be a straight path to those goals. It is seldom so. Perhaps never. Sometimes the turns are of one's own volition, as one's thoughts and goals change over time. But more often the turns are mandated by outside forces. It was so with me. The memory is vivid, unsullied by age: the five admirals rising from their chairs as I am escorted into the chamber. The decision of the Ascendancy has been made, and they are here to deliver it. None of them is happy with the decision. I can read that in their faces. But they are officers and servants of the Chiss, and they will carry out their orders. Protocol alone demands that. The word is as I expected. Exile. The planet has already been chosen. The Aristocra will assemble the equipment necessary to endure that solitude does not quickly become Death from predators or the elements. I am led away. Once again, my path has turned. Where it will lead, I cannot say.

Want me to say it? Want me to confess what makes me an actual felon and reserves me a choice spot in hell?” “Please, Alexandria Patra,” Preton said, “tell me all your regrets.” Her eyes narrowed. “I taught children to surrender their developing minds to concepts like the greater good or the good of society which can’t exist in any form in this world without actual kids being trampled underneath their untouchable banners.” Pointing at her own chest, she added, “I taught children that in order to live up to those ‘higher’ ideals they must be obedient—to others, must sacrifice their dreams—to the needs of others. I taught them it was more important to be a part of a group than to stand on their own judgment. I told the non-conforming kids they should feel guilty for wanting to live on their own terms.” Alexa swept a hand forward, pointing it at Preton. “I then delivered every ego-stripped, dream-crushed child to the power mongers of the world like you, who will use this universally accepted mirage of morality to control them.

Cixi’s lack of formal education was more than made up for by her intuitive intelligence, which she liked to use from her earliest years. In 1843, when she was seven, the empire had just finished its first war with the West, the Opium War, which had been started by Britain in reaction to Beijing clamping down on the illegal opium trade conducted by British merchants. China was defeated and had to pay a hefty indemnity. Desperate for funds, Emperor Daoguang (father of Cixi’s future husband) held back the traditional presents for his sons’ brides – gold necklaces with corals and pearls – and vetoed elaborate banquets for their weddings. New Year and birthday celebrations were scaled down, even cancelled, and minor royal concubines had to subsidise their reduced allowances by selling their embroidery on the market through eunuchs. The emperor himself even went on surprise raids of his concubines’ wardrobes, to check whether they were hiding extravagant clothes against his orders. As part of a determined drive to stamp out theft by officials, an investigation was conducted of the state coffer, which revealed that more “than nine million taels of silver had gone missing. Furious, the emperor ordered all the senior keepers and inspectors of the silver reserve for the previous forty-four years to pay fines to make up the loss – whether or not they were guilty. Cixi’s great-grandfather had served as one of the keepers and his share of the fine amounted to 43,200 taels – a colossal sum, next to which his official salary had been a pittance. As he had died a long time ago, his son, Cixi’s grandfather, was obliged to pay half the sum, even though he worked in the Ministry of Punishments and had nothing to do with the state coffer. After three years of futile struggle to raise money, he only managed to hand over 1,800 taels, and an edict signed by the emperor confined him to prison, only to be released if and when his son, Cixi’s father, delivered the balance. The life of the family was turned upside down. Cixi, then eleven years old, had to take in sewing jobs to earn extra money – which she would remember all her life and would later talk about to her ladies-in-waiting in the court. “As she was the eldest of two daughters and three sons, her father discussed the matter with her, and she rose to the occasion. Her ideas were carefully considered and practical: what possessions to sell, what valuables to pawn, whom to turn to for loans and how to approach them. Finally, the family raised 60 per cent of the sum, enough to get her grandfather out of prison. The young Cixi’s contribution to solving the crisis became a family legend, and her father paid her the ultimate compliment: ‘This daughter of mine is really more like a son!’ Treated like a son, Cixi was able to talk to her father about things that were normally closed areas for women. Inevitably their conversations touched on official business and state affairs, which helped form Cixi’s lifelong interest. Being consulted and having her views acted on, she acquired self-confidence and never accepted the com“common assumption that women’s brains were inferior to men’s. The crisis also helped shape her future method of rule. Having tasted the bitterness of arbitrary punishment, she would make an effort to be fair to her officials.

Unwed white girls who became pregnant in the postwar years were considered psychologically disturbed but treatable, whereas their black counterparts were presumed to be biologically hypersexual and deviant. Historian Rickie Solinger demonstrates that in the 1950s an unwed white girl who became pregnant could go to a maternity home before her pregnancy showed, deliver the baby and give it up for adoption, and return home to her community with no one the wiser. (White parents concocted stories of their daughters being given the opportunity to study for a semester with relatives.) She could then resume the role of the "nice" girl. Unwed pregnant black girls, on the other hand, were barred from maternity homes; they were threatened with jail or termination of welfare; and they were accused of using their sexuality in order to be eligible for larger welfare checks. Politicians regarded unwed pregnant black girls as a societal problem, declaring--as they continue to declare today--that they did not want taxpayers to support black illegitimate babies, and sought to control black female sexuality through sterilization legislation.

An alliance with France was enlisted in the war for independence from Britain, then loosened in the aftermath, as France undertook revolution and embarked on a European crusade in which the United States had no direct interest. When President Washington, in his 1796 Farewell Address—delivered in the midst of the French revolutionary wars—counseled that the United States “steer clear of permanent alliances with any portion of the foreign world” and instead “safely trust to temporary alliances for extraordinary emergencies,” he was issuing not so much a moral pronouncement as a canny judgment about how to exploit America’s comparative advantage: the United States, a fledgling power safe behind oceans, did not have the need or the resources to embroil itself in continental controversies over the balance of power.

New York City manages expertly, and with marvelous predictability, whatever it considers humanly important. Fax machines, computers, automated telephones and even messengers on bikes convey a million bits of data through Manhattan every day to guarantee that Wall Street brokers get their orders placed, confirmed, delivered, at the moment they demand. But leaking roofs cannot be fixed and books cannot be gotten into Morris High in time to meet the fall enrollment. Efficiency in educational provision for low-income children, as in health care and most other elementals of existence, is secreted and doled out by our municipalities as if it were a scarce resource. Like kindness, cleanliness and promptness of provision, it is not secured by gravity of need but by the cash, skin color and class status of the applicant.

Can you do it again tonight?" "The Catamounts were a wretched team," Andrew said. "They brought that ridicule on themselves." "Can you or can't you?" "I don't see why I should." Neil heard the click of a lock coming undone and knew the referees were opening the door. Andrew wasn't moving yet, but Neil still put an arm in his path to keep him where he was. He pressed his gloved hand to the wall and leaned in as close to Andrew as he could with all of his bulky gear on. "I'm asking you to help us," Neil said. "Will you?" Andrew considered it a moment. "Not for free." "Anything," Neil promised, and stepped back to take his place in line again. Neil didn't know what he'd gotten himself into, but he honestly didn't care, because Andrew delivered exactly what Neil wanted him to. Andrew closed the goal like his life depended on it and smashed away every shot. The Bearcat strikers took that challenge head-on. They feinted and swerved and threw every trick shot they had at Andrew. More than once Andrew used his glove or body to block a ball he couldn't get his racquet to in time. That might have been enough, except Andrew didn't stop there. For the first time ever he started talking to the defense line. Neil only understood him in snatches, since there was too much space and movement between them, but what he caught was enough. Andrew was chewing out the backliners for letting the strikers past them so many times and ordering them to pick up the pace. Neil worried for a moment what they'd do with Andrew's rude brand of teamwork at their backs, but the next time he got a good look at Matt, Matt was grinning like this was the most fun he'd had in years.

A prohibition on the hoarding or possession of gold was integral to the plan to devalue the dollar against gold and get people spending again. Against this background, FDR issued Executive Order 6102 on April 5, 1933, one of the most extraordinary executive orders in U.S. history. The blunt language over the signature of Franklin Delano Roosevelt speaks for itself: I, Franklin D. Roosevelt . . . declare that [a] national emergency still continues to exist and . . . do hereby prohibit the hoarding of gold coin, gold bullion, and gold certificates within the . . . United States by individuals, partnerships, associations and corporations.... All persons are hereby required to deliver, on or before May 1, 1933, to a Federal reserve bank . . . or to any member of the Federal Reserve System all gold coin, gold bullion and gold certificates now owned by them.... Whoever willfully violates any provision of this Executive Order . . . may be fined not more than $10,000 or . . . may be imprisoned for not more than ten years. The people of the United States were being ordered to surrender their gold to the government and were offered paper money at the exchange rate of $20.67 per ounce. Some relatively minor exceptions were made for dentists, jewelers and others who made “legitimate and customary” use of gold in their industry or art. Citizens were allowed to keep $100 worth of gold, about five ounces at 1933 prices, and gold in the form of rare coins. The $10,000 fine proposed in 1933 for those who continued to hoard gold in violation of the president’s order is equivalent to over $165,000 in today’s money, an extraordinarily large statutory fine. Roosevelt followed up with a

HE WHO MUST NOT BE NAMED RETURNS ‘In a brief statement on Friday night, Minister for Magic Cornelius Fudge confirmed that He Who Must Not Be Named has returned to this country and is once more active. ‘“It is with great regret that I must confirm that the wizard styling himself Lord – well, you know who I mean – is alive and among us again,” said Fudge, looking tired and flustered as he addressed reporters. “It is with almost equal regret that we report the mass revolt of the Dementors of Azkaban, who have shown themselves averse to continuing in the Ministry’s employ. We believe the Dementors are currently taking direction from Lord – Thingy. ‘“We urge the magical population to remain vigilant. The Ministry is currently publishing guides to elementary home and personal defence which will be delivered free to all wizarding homes within the coming month.

[Elisabeth Woodville] doesn't take up arms to get her own way. But she is just as resolute as either Joan [of Arc] or Magaret [D'Anjou] about getting what she wants. What does she use instead? She uses sexuality. You may ask, what is wrong with that? Women have been using their sexuality to get what they want from time immemorial (...). And if there is no other way to exert power, then to use your will to procure your will is probably a good idea. However, if what you are implicitly promising (...) is not actually what you want to do, and in order to deliver you must separate yourself from yourself, then it does have its shortcomings as a negotiating tool. You pay a price; you separate yourself from your body. I say this from a woman's point of view. (...) And, as some of my young feminist friends have pointed out, you cannot change a corrupt system by using its own tools

The “Muslim speech,” as we took to calling the second major address, was trickier. Beyond the negative portrayals of terrorists and oil sheikhs found on news broadcasts or in the movies, most Americans knew little about Islam. Meanwhile, surveys showed that Muslims around the world believed the United States was hostile toward their religion, and that our Middle East policy was based not on an interest in improving people’s lives but rather on maintaining oil supplies, killing terrorists, and protecting Israel. Given this divide, I told Ben that the focus of our speech had to be less about outlining new policies and more geared toward helping the two sides understand each other. That meant recognizing the extraordinary contributions of Islamic civilizations in the advancement of mathematics, science, and art and acknowledging the role colonialism had played in some of the Middle East’s ongoing struggles. It meant admitting past U.S. indifference toward corruption and repression in the region, and our complicity in the overthrow of Iran’s democratically elected government during the Cold War, as well as acknowledging the searing humiliations endured by Palestinians living in occupied territory. Hearing such basic history from the mouth of a U.S. president would catch many people off guard, I figured, and perhaps open their minds to other hard truths: that the Islamic fundamentalism that had come to dominate so much of the Muslim world was incompatible with the openness and tolerance that fueled modern progress; that too often Muslim leaders ginned up grievances against the West in order to distract from their own failures; that a Palestinian state would be delivered only through negotiation and compromise rather than incitements to violence and anti-Semitism; and that no society could truly succeed while systematically repressing its women. —

In Roosevelt’s view, the international system was in constant flux. Ambition, self-interest, and war were not simply the products of foolish misconceptions of which Americans could disabuse traditional rulers; they were a natural human condition that required purposeful American engagement in international affairs. International society was like a frontier settlement without an effective police force: In new and wild communities where there is violence, an honest man must protect himself; and until other means of securing his safety are devised, it is both foolish and wicked to persuade him to surrender his arms while the men who are dangerous to the community retain theirs. This essentially Hobbesian analysis delivered in, of all occasions, a Nobel Peace Prize lecture, marked America’s departure from the proposition that neutrality and pacific intent were adequate to serve the peace. For Roosevelt, if a nation was unable or unwilling to act to defend its own interests, it could not expect others to respect them.

What the hell is all this I read in the papers?" "Narrow it down for me," Alan suggested. "I suppose it might have been a misprint," Daniel considered, frowning at the tip of his cigar before he tapped it in the ashtray he kept secreted in the bottom drawer of his desk. "I think I know my own flesh and blood well enough." "Narrow it just a bit further," Alan requested, though he'd already gotten the drift.It was simply too good to end it too soon. "When I read that my own son-my heir, as things are-is spending time fraternizing with a Campbell, I know it's a simple matter of misspelling. What's the girl's name?" Along with a surge of affection, Alan felt a tug of pure and simple mischief. "Which girl is that?" "Dammit,boy! The girl you're seeing who looks like a pixie.Fetching young thing from the picture I saw.Good bones; holds herself well." "Shelby," Alan said, then waited a beat. "Shelby Campbell." Dead silence.Leaning back in his chair, Alan wondered how long it would be before his father remembered to take a breath. It was a pity, he mused, a real pity that he couldn't see the old pirate's face. "Campbell!" The word erupted. "A thieving, murdering Campbell!" "Yes,she's fond of MacGregor's as well." "No son of mine gives the time of day to one of the clan Campbell!" Daniel bellowed. "I'll take a strap to you, Alan Duncan MacGregor!" The threat was as empty now as it had been when Alan had been eight, but delivered in the same full-pitched roar. "I'll wear the hide off you." "You'll have the chance to try this weekend when you meet Shelby." "A Campbell in my house! Hah!" "A Campbell in your house," Alan repeated mildly. "And a Campbell in your family before the end of the year if I have my way." "You-" Emotions warred in him. A Campbell versus his firmest aspiration: to see each of his children married and settled, and himself laden with grandchildren. "You're thinking of marriage to a Campbell?" "I've already asked her.She won't have me...yet," he added. "Won't have you!" Paternal pride dominated all else. "What kind of a nitwit is she? Typical Campbell," he muttered. "Mindless pagans." Daniel suspected they'd had some sorcerers sprinkled among them. "Probably bewitched the boy," he mumbled, scowling into space. "Always had good sense before this.Aye, you bring your Campbell to me," he ordered roundly. "I'll get to the bottom of it." Alan smothered a laugh, forgetting the poor mood that had plagued him only minutes earlier. "I'll ask her." "Ask? Hah! You bring the girl, that daughter of a Campbell, here." Picturing Shelby, Alan decided he wouldn't iss the meeting for two-thirds the popular vote. "I'll see you Friday, Dad.Give Mom my love." "Friday," Daniel muttered, puffing avidly on his cigar. "Aye,aye, Friday." As he hung up Alan could all but see his father rubbing his huge hands togther in anticipation. It should be an interesting weekened.

Shh! She said. The waiter. He's about to take their order. She leaned back and to her left, closer,closer,closer,her body like a giraffe's neck, until her chair shot out from under her and she landed on the floor. The whole restaurant turned to look. I jumped up to help. She stood up, righted the chair, and started in again. Did you see the tattoo one of them has on the inside of his arm? It looked like a roll of tape. I took a gulp of margarita and settled into my fallback option, which was to wait her out. Know what one of the guys at the drive-through Starbucks has on his forearm? Bernadette said. A paper clip! It used to be so daring to get a tattoo. And now people are tattooing office supplies on their bodies. You know what I say? Of course this was rhetorical. I say, dare not to get a tattoo. She turned around again, and gasped. Oh My God. It's not just any roll of tape. It's literally Scotch tape, with the green-and-black plaid. This is too hilarious. If you're going to tattoo tape on your arm, at least make it a generic old-fashioned tape dispenser! What do you think happened? Did the Staples catalogue get delivered to the tattoo parlor that day?

The Bengali poet Ganga Ram in his Maharashta Purana gave a fuller picture of the terror they inspired. ‘The people on earth were filled with sin,’ he wrote, ‘and there was no worship of Rama and Krishna. Day and night people took their pleasure with the wives of others.’ Finally, he wrote, Shiva ordered Nandi to enter the body of the Maratha king Shahu. ‘Let him send his agents, that sinners and evil doers be punished.’29 Soon after: The Bargis [Marathas] began to plunder the villages and all the people fled in terror. Brahmin pandits fled, taking with them loads of manuscripts; goldsmiths fled with the scales and weights; and fishermen with their nets and lines – all fled. The people fled in all directions; who could count their numbers? All who lived in villages fled when they heard the name of the Bargis. Ladies of good family, who had never before set a foot on a road fled from the Bargis with baskets on their heads. And land owning Rajputs, who had gained their wealth with the sword, threw down their swords and fled. And sadhus and monks fled, riding on litters, their bearers carrying their baggage on their shoulders; and many farmers fled, their seed for next year’s crops on the backs of their bullocks, and ploughs on their shoulders. And pregnant women, all but unable to walk, began their labour on the road and were delivered there. There were some people who stood in the road and asked of all who passed where the Bargis were. Everyone replied – I have not seen them with my own eyes. But seeing everyone flees, I flee also. Then suddenly the Bargis swept down with a great shout and surrounded the people in their fields. They snatched away gold and silver, rejecting everything else. Of some people they cut off the hand, of some the nose and ears; some they killed outright. They dragged away the most beautiful women, who tried to flee, and tied ropes to their fingers and necks. When one had finished with a woman, another took her, while the raped women screamed for help. The Bargis after committing all foul, sinful and bestial acts, let these women go.

In the course of a short city-block this frantic old woman frenetically caricatured the features of forty or fifty passers-by, in a quick-fire sequence of kaleidoscopic imitations, each lasting a second or two, sometimes less, and the whole dizzying sequence scarcely more than two minutes. And there were ludicrous imitations of the second and third order; for the people in the street, startled, outraged, bewildered by her imitations, took on these expressions in reaction to her; and those expressions, in turn, were re-reflected, re-directed, re-distorted, by the Touretter, causing a still greater degree of outrage and shock. This grotesque, involuntary resonance, or mutuality, by which everyone was drawn into an absurdly amplifying interaction, was the source of the disturbance I had seen from a distance. This woman who, becoming everybody, lost her own self, became nobody. This woman with a thousand faces, masks, personae- how must it be for her in this whirlwind of identities? The answer came soon- and not a second too late; for the build-up of pressures, both hers and others’, was fast approaching the point of explosion. Suddenly, desperately, the old woman turned aside, into an alley-way which led off the main street. And there, with all the appearances of a woman violently sick, she expelled, tremendously accelerated and abbreviated, all the gestures, the postures, the expressions, the demeanours, the entire behavioural repertoires, of the past forty or fifty people she had passed. She delivered one vast, pantomimic egurgitation, in which the engorged identities of the last fifty people who had possessed her were spewed out. And if the taking-in had lasted two minutes, the throwing-out was a single exhalation- fifty people in ten seconds, a fifth of a second or less for the time-foreshortened repertoire of each person. I was later to spend hundreds of hours, talking to, observing, taping, learning from, Tourette patients. Yet nothing, I think, taught me as much, as swiftly, as penetratingly, as overwhelmingly as that phantasmagoric two minutes in a New York street.

Don Juan had said that any habit was, in essence, a “doing,” and that a doing needed all its parts in order to function. If some parts were missing, a doing was disassembled. By doing, he meant any coherent and meaningful series of actions. In other words, a habit needed all its component actions in order to be a live activity. La Gorda then described how she had stalked her own weakness of eating excessively. She said that the Nagual had suggested she first tackle the biggest part of that habit, which was connected with her laundry work; she ate whatever her customers fed her as she went from house to house delivering her wash. She expected the Nagual to tell her what to do, but he only laughed and made fun of her, saying that as soon as he would mention something for her to do, she would fight not to do it. He said that that was the way human beings are; they love to be told what to do, but they love even more to fight and not do what they are told, and thus they get entangled in hating the one who told them in the first place. For many years she could not think of anything to do to stalk her weakness. One day, however, she got so sick and tired of being fat that she refused to eat for twenty-three days. That was the initial action that broke her fixation. She then had the idea of stuffing her mouth with a sponge to make her customers believe that she had an infected tooth and could not eat. The subterfuge worked not only with her customers, who stopped giving her food, but with her as well, as she had the feeling of eating as she chewed on the sponge. La Gorda laughed when she told me how she had walked around with a sponge stuffed in her mouth for years until her habit of eating excessively had been broken. “Was that all you needed to stop your habit?” I asked. “No. I also had to learn how to eat like a warrior.” “And how does a warrior eat?” “A warrior eats quietly, and slowly, and very little at a time. I used to talk while I ate, and I ate very fast, and I ate lots and lots of food at one sitting. The Nagual told me that a warrior eats four mouthfuls of food at one time. A while later he eats another four mouthfuls and so on.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

[Chang Yu relates the following anecdote of Kao Tsu, the first Han Emperor: “Wishing to crush the Hsiung-nu, he sent out spies to report on their condition. But the Hsiung-nu, forewarned, carefully concealed all their able-bodied men and well-fed horses, and only allowed infirm soldiers and emaciated cattle to be seen. The result was that spies one and all recommended the Emperor to deliver his attack. Lou Ching alone opposed them, saying: “When two countries go to war, they are naturally inclined to make an ostentatious display of their strength. Yet our spies have seen nothing but old age and infirmity. This is surely some ruse on the part of the enemy, and it would be unwise for us to attack.” The Emperor, however, disregarding this advice, fell into the trap and found himself surrounded at Po-teng.”] 19.  Thus one who is skillful at keeping the enemy on the move maintains deceitful appearances, according to which the enemy will act. [Ts’ao Kung’s note is “Make a display of weakness and want.” Tu Mu says: “If our force happens to be superior to the enemy’s, weakness may be simulated in order to lure him on; but if inferior, he must be led to believe that we are strong, in order that he may keep off. In fact, all the enemy’s movements should be determined by the signs that we choose to give him.” Note the following anecdote of Sun Pin, a descendent of Sun Wu: In 341 B.C., the Ch’i State being at war with Wei, sent T’ien Chi and Sun Pin against the general P’ang Chuan, who happened to be a deadly personal enemy of the later. Sun Pin said: “The Ch’i State has a reputation for cowardice, and therefore our adversary despises us. Let us turn this circumstance to account.” Accordingly, when the army had crossed the border into Wei territory, he gave orders to show 100,000 fires on the first night, 50,000 on the next, and the night after only 20,000. P’ang Chuan pursued them hotly, saying to himself: “I knew these men of Ch’i were cowards: their numbers have already fallen away by more than half.” In his retreat, Sun Pin came to a narrow defile, with he calculated that his pursuers would reach after dark. Here he had a tree stripped of its bark, and inscribed upon it the words: “Under this tree shall P’ang Chuan die.” Then, as night began to fall, he placed a strong body of archers in ambush near by, with orders to shoot directly they saw a light. Later on, P’ang Chuan arrived at the spot, and noticing the tree, struck a light in order to read what was written on it. His body was immediately riddled by a volley of arrows, and his whole army thrown into confusion. [The above is Tu Mu’s version of the story; the SHIH CHI, less dramatically but probably with more historical truth, makes P’ang Chuan cut his own throat with an exclamation of despair, after the rout of his army.] ] He sacrifices something, that the enemy may snatch at it. 20.  By holding out baits, he keeps him on the march; then with a body of picked men he lies in wait for him. [With an emendation suggested by Li Ching, this then reads, “He lies in wait with the main body of his troops.”] 21.  The clever combatant looks to the effect of combined energy, and does not require too much from individuals.

During the boisterous years of my youth nothing used to damp my wild spirits so much as to think that I was born at a time when the world had manifestly decided not to erect any more temples of fame except in honour of business people and State officials. The tempest of historical achievements seemed to have permanently subsided, so much so that the future appeared to be irrevocably delivered over to what was called peaceful competition between the nations. This simply meant a system of mutual exploitation by fraudulent means, the principle of resorting to the use of force in self-defence being formally excluded. Individual countries increasingly assumed the appearance of commercial undertakings, grabbing territory and clients and concessions from each other under any and every kind of pretext. And it was all staged to an accompaniment of loud but innocuous shouting. This trend of affairs seemed destined to develop steadily and permanently. Having the support of public approbation, it seemed bound eventually to transform the world into a mammoth department store. In the vestibule of this emporium there would be rows of monumental busts which would confer immortality on those profiteers who had proved themselves the shrewdest at their trade and those administrative officials who had shown themselves the most innocuous. The salesmen could be represented by the English and the administrative functionaries by the Germans; whereas the Jews would be sacrificed to the unprofitable calling of proprietorship, for they are constantly avowing that they make no profits and are always being called upon to 'pay out'. Moreover they have the advantage of being versed in the foreign languages. Why could I not have been born a hundred years ago? I used to ask myself. Somewhere about the time of the Wars of Liberation, when a man was still of some value even though he had no 'business'. Thus I used to think it an ill-deserved stroke of bad luck that I had arrived too late on this terrestrial globe, and I felt chagrined at the idea that my life would have to run its course along peaceful and orderly lines. As a boy I was anything but a pacifist and all attempts to make me so turned out futile.

It contrives the acceptance of injustice, crime, and falsehood by the promise of a miracle. Still greater production, still more power, uninterrupted labor, incessant suffering, permanent war, and then a moment will come when universal bondage in the totalitarian empire will be miraculously changed into its opposite: free leisure in a universal republic. Pseudo-revolutionary mystification has now acquired a formula: all freedom must be crushed in order to conquer the empire, and one day the empire will be the equivalent of freedom. And so the way to unity passes through totality.[...]Totality is, in effect, nothing other than the ancient dream of unity common to both believers and rebels, but projected horizontally onto an earth deprived of God. To renounce every value, therefore, amounts to renouncing rebellion in order to accept the Empire and slavery. Criticism of formal values cannot pass over the concept of freedom. Once the impossibility has been recognized of creating, by means of the forces of rebellion alone, the free individual of whom the romantics dreamed, freedom itself has also been incorporated in the movement of history. It has become freedom fighting for existence, which, in order to exist, must create itself. Identified with the dynamism of history, it cannot play its proper role until history comes to a stop, in the realization of the Universal City. Until then, every one of its victories will lead to an antithesis that will render it pointless. The German nation frees itself from its oppressors, but at the price of the freedom of every German. The individuals under a totalitarian regime are not free, even though man in the collective sense is free. Finally, when the Empire delivers the entire human species, freedom will reign over herds of slaves, who at least will be free in relation to God and, in general, in relation to every kind of transcendence. The dialectic miracle, the transformation of quantity into quality, is explained here: it is the decision to call total servitude freedom. Moreover, as in all the examples cited by Hegel and Marx, there is no objective transformation, but only a subjective change of denomination. In other words, there is no miracle. If the only hope of nihilism lies in thinking that millions of slaves can one day constitute a humanity which will be freed forever, then history is nothing but a desperate dream. Historical thought was to deliver man from subjection to a divinity; but this liberation demanded of him the most absolute subjection to historical evolution. Then man takes refuge in the permanence of the party in the same way that he formerly prostrated himself before the altar. That is why the era which dares to claim that it is the most rebellious that has ever existed only offers a choice of various types of conformity. The real passion of the twentieth century is servitude.

Outlawing drugs in order to solve drug problems is much like outlawing sex in order to win the war against AIDS. We recognize that people will continue to have sex for nonreproductive reasons despite the laws and mores. Therefore, we try to make sexual practices as safe as possible in order to minimize the spread of the AIDS viruses. In a similar way, we continually try to make our drinking water, foods, and even our pharmaceutical medicines safer. The ubiquity of chemical intoxicants in our lives is undeniable evidence of the continuing universal need for safer medicines with such applications. While use may not always be for an approved medical purpose, or prudent, or even legal, it is fulfilling the relentless drive we all have to change the way we feel, to alter our behavior and consciousness, and, yes, to intoxicate ourselves. We must recognize that intoxicants are medicines, treatments for the human condition. Then we must make them as safe and risk free and as healthy as possible. Dream with me for a moment. What would be wrong if we had perfectly safe intoxicants? I mean drugs that delivered the same effects as our most popular ones but never caused dependency, disease, dysfunction, or death. Imagine an alcohol-type substance that never caused addiction, liver disease, hangovers, impaired driving, or workplace problems. Would you care to inhale a perfumed mist that is as enjoyable as marijuana or tobacco but as harmless as clean air? How would you like a pain-killer as effective as morphine but safer than aspirin, a mood enhancer that dissolves on your tongue and is more appealing than cocaine and less harmful than caffeine, a tranquilizer less addicting than Valium and more relaxing than a martini, or a safe sleeping pill that allows you to choose to dream or not? Perhaps you would like to munch on a user friendly hallucinogen that is as brief and benign as a good movie? This is not science fiction. As described in the following pages, there are such intoxicants available right now that are far safer than the ones we currently use. If smokers can switch from tobacco cigarettes to nicotine gum, why can’t crack users chew a cocaine gum that has already been tested on animals and found to be relatively safe? Even safer substances may be just around the corner. But we must begin by recognizing that there is a legitimate place in our society for intoxication. Then we must join together in building new, perfectly safe intoxicants for a world that will be ready to discard the old ones like the junk they really are. This book is your guide to that future. It is a field guide to that silent spring of intoxicants and all the animals and peoples who have sipped its waters. We can no more stop the flow than we can prevent ourselves from drinking. But, by cleaning up the waters we can leave the morass that has been the endless war on drugs and step onto the shores of a healthy tomorrow. Use this book to find the way.

I'm unaccustomed to being cooped up all day-I really must insist that you permit me to enjoy a short walk." "Not on your life," Fletcher growled. From the sound, Breckenridge realized the group had moved closer to the tap. "You don't need to think you're going to give us the slip so easily," Fletcher said again. "My dear good man"-Heather with her nose in the air; Breckenridge could tell by her tone-"just where in this landscape of empty fields do you imagine I'm going to slip to?" Cobbins opined that she might try to steal a horse and ride off. "Oh,yes-in a round gown and evening slippers," Heather jeered. "But I wasn't suggesting you let me ramble on my own-Martha can come with me." That was Martha's cue to enter the fray, but Heather stuck to her guns, refusing to back down through the ensuing, increasingly heated verbal stoush. Until Fletcher intervened, aggravated frustration resonating in his voice. "Look you-we're under strict orders to keep you safe, not to let you wander off to fall prey to the first shiftless rake who rides past and takes a fancy to you." Silence reigned for half a minute, then Heather audibly sniffed. "I'll have you know that shiftless rakes know better than to take a fancy to me." Not true, Breckenridge thought, but that wasn't the startling information contained in Fletcher's outburst. "Come on, Heather-follow up." As if she'd heard his muttered exhortation, she blithely swept on. "But if rather than standing there arguing, you instead treated me like a sensible adult and told me what your so strict orders with respect to me were, I might see my way to complying-or at least to helping you comply with them." Breckenridge blinked as he sorted through that pronouncement; he could almost feel for Fletcher when he hissed out a sigh. "All right," Fletcher's frustration had reached breaking point. "If you must know, we're to keep you safe from all harm. We're not to let a bloody pigeon pluck so much as a hair from your head. We're to deliver you up in prime condition, exactly as you were when he grabbed you." From the change in Fletcher's tone, Breckenridge could visualize him moving closer to tower over Heather to intimidate her into backing down; he could have told him it wouldn't work. "So now you see," Fletcher went on, voice low and forceful, "that it's entirely out of the question for you to go out for any ramble." "Hmm." Heather's tone was tellingly mild. Fletcher was about to get floored by an uppercut. For once not being on the receiving end, Breckenridge grinned and waited for it to land. "If, as you say, your orders are to-do correct me if I'm wrong-keep me in my customary excellent health until you hand me over to your employer, then, my dear Fletcher, that will absolutely necessitate me going for a walk. Being cooped up all day in a carriage has never agreed with me-if you don't wish me to weaken or develop some unhealthy affliction, I will require fresh air and gentle exercise to recoup." She paused, then went on, her tone one of utmost reasonableness, "A short excursion along the river at the rear of the inn, and back, should restore my constitution." Breckenridge was certain he could hear Fletcher breathing in and out through clenched teeth. A fraught moment passed on, then, "Oh, very well! Martha-go with her. Twenty minutes, do you hear? Not a minute more." "Thank you, Fletcher. Come, Martha-we don't want to waste the light." Breckenridge heard Heather, with the rather slower Martha, leave the inn by the main door. He sipped his ale, waited. Eventually, Fletcher and Cobbins climbed the stairs, Cobbins grumbling, Fletcher ominously silent. The instant they passed out of hearing, Breckenridge stood, stretched, then walked out of the tap and into the foyer. Seconds later, he slipped out of the front door.