Missing Food Quotes

If you reject the food, ignore the customs, fear the religion, and avoid the people, you might better stay home.

When you're missing a peice of yourself, aching, gut wrenching emptiness begins to take over. Until you find the link that completes your very soul, the feeling will never go away. Most people find a way to fill this void, material possessions, a string of relationships, affairs, food...I bare my soul, with words, for all to see.

I like storms. Thunder torrential rain, puddles, wet shoes. When the clouds roll in, I get filled with this giddy expectation. Everything is more beautiful in the rain. Don't ask me why. But it’s like this whole other realm of opportunity. I used to feel like a superhero, riding my bike over the dangerously slick roads, or maybe an Olympic athlete enduring rough trials to make it to the finish line. On sunny days, as a girl, I could still wake up to that thrilled feeling. You made me giddy with expectation, just like a symphonic rainstorm. You were a tempest in the sun, the thunder in a boring, cloudless sky. I remember I’d shovel in my breakfast as fast as I could, so I could go knock on your door. We’d play all day, only coming back for food and sleep. We played hide and seek, you’d push me on the swing, or we’d climb trees. Being your sidekick gave me a sense of home again. You see, when I was ten, my mom died. She had cancer, and I lost her before I really knew her. My world felt so insecure, and I was scared. You were the person that turned things right again. With you, I became courageous and free. It was like the part of me that died with my mom came back when I met you, and I didn’t hurt if I knew I had you. Then one day, out of the blue, I lost you, too. The hurt returned, and I felt sick when I saw you hating me. My rainstorm was gone, and you became cruel. There was no explanation. You were just gone. And my heart was ripped open. I missed you. I missed my mom. What was worse than losing you, was when you started to hurt me. Your words and actions made me hate coming to school. They made me uncomfortable in my own home. Everything still hurts, but I know none of it is my fault. There are a lot of words that I could use to describe you, but the only one that includes sad, angry, miserable, and pitiful is “coward.” I a year, I’ll be gone, and you’ll be nothing but some washout whose height of existence was in high school. You were my tempest, my thunder cloud, my tree in the downpour. I loved all those things, and I loved you. But now? You’re a fucking drought. I thought that all the assholes drove German cars, but it turns out that pricks in Mustangs can still leave scars.

You missed breakfast," Jason announced as Trevor stepped into the large busy kitchen filled with Bradfords and food. "That's fine. I'm not really hungry," he said, barely aware or caring that all activity in the busy kitchen suddenly stopped as every Bradford in the room, even one year old Cole stopped trying to climb onto the counter to get at the large platter of cookies his mother made to stare at him in disbelief.

If you have no good drive in you, your life will not be steered through a good direction. It will miss its destined station. Passion or drive is what moves the vehicle of a fulfilled life.

Households that have lost the soul of cooking from their routines may not know what they are missing: the song of a stir-fry sizzle, the small talk of clinking measuring spoons, the yeasty scent of rising dough, the painting of flavors onto a pizza before it slides into the oven.

I miss the way he used to kiss my shoulder whenever it was bare and he was nearby. I miss how he cleared his throat before he took a sip of water and scratched his left arm with his right hand when he was nervous. I miss how he tucked my hair behind my ear when it came loose and took my temperature when I was sick or when he was bored. I miss his glasses on my nightstand. I miss watching him take Sunday afternoon naps on my couch, with the newspaper resting on his stomach like a blanket. How his hands stayed clasped, fingers intertwined, while he slept. I miss the cadence of his speech and the stupidity of his puns. I miss playing doctor when we made love, and even when we didn't. I miss his smell, like fresh laundry and honey (because of his shampoo) at his place. Fresh laundry and coconut (because of my shampoo) at mine. I miss that he used to force me to listen to French rap and would sing along in a horrible accent. I miss that he always said "I love you" when he hung up the phone with his sister, never shy or embarassed, regardless of who else was around. I miss that his ideal Friday night included a DVD, eating Chinese food right out of the carton, and cuddling on top of my duvet cover. I miss that he reread books from his childhood and then from mine. I miss that he was the only man that I have ever farted on, and with, freely. I miss that he understood that the holidays were hard for me and that he wanted me to never feel lonely.

Plant a good seed in people who have fertile hearts. When you are away, they'll miss you. When you are coming again, they can't wait!

It’s okay to feel all of the stuff you’re feeling. You’re just becoming human again. You’re not doing life wrong; you’re doing it right. If there’s any secret you’re missing, it’s that doing it right is just really hard. Feeling all your feelings is hard, but that’s what they’re for. Feelings are for feeling. All of them. Even the hard ones. The secret is that you’re doing it right, and that doing it right hurts sometimes.” I did not know, before that woman told me, that all feelings were for feeling. I did not know that I was supposed to feel everything. I thought I was supposed to feel happy. I thought that happy was for feeling and that pain was for fixing and numbing and deflecting and hiding and ignoring. I thought that when life got hard, it was because I had gone wrong somewhere. I thought that pain was weakness and that I was supposed to suck it up. But the thing was that the more I sucked it up, the more food and booze I had to suck down.

Instead of spending so much time thinking about what’s missing from your life, remind yourself (if only for twenty minutes a day), of everything you already have: from a comfortable bed to sleep on, to a roof over your head, to clean air, drinking water, food, clothes, friends, functioning lungs, and a beating heart.

The World "You know the saddest thing," she said. "The saddest thing is that we're you." I said nothing. "In your fantasies," she said, "my people are just like you. Only better. We don't die or age or suffer from pain or cold or thirst. We're snappier dressers. We possess the wisdom of the ages. And if we crave blood, well, it is no more than the way you people crave food or affection or sunlight - and besides, it gets us out of the house. Crypt. Coffin. Whatever." "And the truth is?" I ask her. "We're you," she said. "We're you with all your fuckups and all the things that make you human - all your fears and lonelinesses and confusions... none of that gets better. "But we're colder than you are. Deader. I miss daylight and food and knowing how it feels to touch someone and care. I remember life, and meeting people as people and not just as things to feed on or control, and I remember what it was to feel something, anything, happy or sad or anything..." And then she stopped. "Are you crying?" I asked. "We don't cry," she told me. Like I said, the woman was a liar." Fifteen Painted Cards From A Vampire Tarot

I checked the icebox. The faeries usually brought some sort of food to stock the icebox and the pantry when they cleaned, but they could have mighty odd ideas about what constituted a healthy diet. One time I'd opened the pantry and found nothing but boxes and boxes and boxes of Fruit Loops. I had a near-miss with diabetes, and Thomas, who was never quite sure where the food had come from, declared that I had clearly been driven Fruit Loopy.

Were you just smoking and chewing tobacco at the same time?" "What are you my mom?" "Do I look like I blow truckers for food stamps?

I was quite happy in my new place, and if there was one thing that I missed, it must not be thought I was discontented; all who had to do with me were good, and I had a light airy stable and the best of food. What more could I want? Why, liberty!

Akri? Can I keep him? See, he good eating. Lots of fat on this one. (Simi) No, Simi. You can’t keep the baby. His mother would miss him. (Acheron) But he want to go home with the Simi. He said so. (Simi) No, Simi. (Acheron) No Simi, no food. Nag, nag, nag. (Simi)

Why the hell would anyone be eating at the Grease Trap? I’ve seen flies die from buzzing by that place.” Andrea crossed her arms. “Oh, I don’t know, probably because your career just ended and you are depressed and don’t feel like breathing, let alone going out, but your body still needs food and that’s the closest place to your apartment and they don’t mind if you bring a giant dog with you.” “What, you couldn’t find a Dumpster that was closer?” Andrea glared at me. “What are you implying?” “The Dumpster would have better food in it.” “Well, excuse me, Miss Fine Dining.

I was a hunter. Skilled with both bow and arrow and gun. I stalked the weaker and slit their throats when they succumbed to my careful aim. But sometimes I liked to... miss. I liked to give them a small window of safety, all while closing the noose when they didn't expect it. I liked to play with my food.

I nod and wave to my enemies like Miss America, pausing to blow kisses at the worst of them as I work my way across the cafeteria with a plate loaded with horridly healthy food.

How are you coming with your home library? Do you need some good ammunition on why it's so important to read? The last time I checked the statistics...I think they indicated that only four percent of the adults in this country have bought a book within the past year. That's dangerous. It's extremely important that we keep ourselves in the top five or six percent. In one of the Monthly Letters from the Royal Bank of Canada it was pointed out that reading good books is not something to be indulged in as a luxury. It is a necessity for anyone who intends to give his life and work a touch of quality. The most real wealth is not what we put into our piggy banks but what we develop in our heads. Books instruct us without anger, threats and harsh discipline. They do not sneer at our ignorance or grumble at our mistakes. They ask only that we spend some time in the company of greatness so that we may absorb some of its attributes. You do not read a book for the book's sake, but for your own. You may read because in your high-pressure life, studded with problems and emergencies, you need periods of relief and yet recognize that peace of mind does not mean numbness of mind. You may read because you never had an opportunity to go to college, and books give you a chance to get something you missed. You may read because your job is routine, and books give you a feeling of depth in life. You may read because you did go to college. You may read because you see social, economic and philosophical problems which need solution, and you believe that the best thinking of all past ages may be useful in your age, too. You may read because you are tired of the shallowness of contemporary life, bored by the current conversational commonplaces, and wearied of shop talk and gossip about people. Whatever your dominant personal reason, you will find that reading gives knowledge, creative power, satisfaction and relaxation. It cultivates your mind by calling its faculties into exercise. Books are a source of pleasure - the purest and the most lasting. They enhance your sensation of the interestingness of life. Reading them is not a violent pleasure like the gross enjoyment of an uncultivated mind, but a subtle delight. Reading dispels prejudices which hem our minds within narrow spaces. One of the things that will surprise you as you read good books from all over the world and from all times of man is that human nature is much the same today as it has been ever since writing began to tell us about it. Some people act as if it were demeaning to their manhood to wish to be well-read but you can no more be a healthy person mentally without reading substantial books than you can be a vigorous person physically without eating solid food. Books should be chosen, not for their freedom from evil, but for their possession of good. Dr. Johnson said: "Whilst you stand deliberating which book your son shall read first, another boy has read both.

Here is everything I know about France: Madeline and Amelie and Moulin Rouge. The Eiffel Tower and the Arc de Triomphe, although I have no idea what the function of either actually is. Napoleon, Marie Antoinette, and a lot of kings named Louis. I'm not sure what they did either, but I think it has something to do with the French Revolution, which has something to do with Bastille Day. The art museum is called the Louvre and it's shaped like a pyramid and the Mona Lisa lives there along with that statue of the women missing her arms. And there are cafes and bistros or whatever they call them on every street corner. And mimes. The food is supposed to be good, and the people drink a lot of wine and smoke a lot of cigarettes. I've heard they don't like Americans, and they don't like white sneakers.

The Ache That Would Not Leave Behind the hum and routine of daily living, there lay a persistent and wild longing for something she could not easily put into words. It felt like impulsive adventures and watching the sun rise over unfamiliar mountains, or coffee in a street café, set to the background music of a foreign language. It was the smell of the ocean, with dizzying seagulls whirling in a cobalt sky; exotic foods and strange faces, in a city where no one knew her name. She wanted secrets whispered at midnight, and road trips without a map, but most of all, she ached for someone who desired to explore the mysteries that lay sleeping within her. The truly heartbreaking part was that she could feel the remaining days of her life falling away, like leaves from an autumn tree, but still this mysterious person who held the key to unlock her secrets did not arrive; they were missing, and she knew not where to find them.

I don't like cleaning or dusting or cooking or doing dishes, or any of those things," I explained to her. "And I don't usually do it. I find it boring, you see." "Everyone has to do those things," she said. "Rich people don't," I pointed out. Juniper laughed, as she often did at things I said in those early days, but at once became quite serious. "They miss a lot of fun," she said. "But quite apart from that--keeping yourself clean, preparing the food you are going to eat, clearing it away afterward--that's what life's about, Wise Child. When people forget that, or lose touch with it, then they lose touch with other important things as well." "Men don't do those things." "Exactly. Also, as you clean the house up, it gives you time to tidy yourself up inside--you'll see.

I missed him like madness. I missed him so I lay in bed every night and cried for an hour. I missed him so that food had no taste and art had no beauty and life had no meaning.

If you want to miss your crown, follow the crowd. If you want to wear the crown, go alone and be yourself.

Sex and food and drink and books. You really don’t need much else. Maybe a nice view of the sky. Some shoes that don’t hurt. A bed and roof that won’t leak. Some singing, some music and tempo. A heart full and a soul fed, a head full of dreams and possibilities, what more could you possibly want? What more is there?

Taylor clapped her hands three times for attention. "Ladies! Ladies! My stars! That's enough. Now. We all know Miss Arkansas's girls are fake, miss Ohio's easier than making cereal, and Miss Montana's dress is something my blind meemaw would wear to bingo night. And Miss New Mexico -- aren't you from the chill-out state? Maybe you can channel up some new-age-Whole-Foods-incense calm right about now, because we have a big job ahead called staying alive.

Don't cry over the shots you've missed; weep over the ones you've not taken at all. The bitterest regrets are for things planned but left undone!

I called the police to report my missing mustache, but they didn’t take me seriously. I’ll bet if I had a mustache, they’d take me seriously. #catch22

Someday, the Cloud of Doom will be gone, and the world will be a much better place, even better than before the Cloud. Colors will be more colorful. Music will be more musical. Even Miss Mush's food will taste good. The bigger the storm, the brighter the rainbow.

The problem is that people have tried to look away from space and from the meaning of the moon landing. I remember seeing a picture of an astronaut standing on the moon. It was up at Yale and someone has scrawled on it, 'So what?' That is the arrogance of the kind of academic narrowness one too often sees; it is trapped in its own predictable prejudices, its own stale categories. It is the mind dulled to the poetry of existence. It's fashionable now to demand some economic payoff from space, some reward to prove it was all worthwhile. Those who say this resemble the apelike creatures in 2001. They are fighting for food among themselves, while one separates himself from them and moves to the slab, motivated by awe. That is the point they are missing. He is the one who evolves into a human being; he is the one who understands the future.

Science has proven that while your genes control your biology, a rather simple, nondrug formula of nutrient-rich food, targeted supplements to address missing precursors, and lifestyle changes can keep your genes in perpetual “repair” mode.

Because,” said the hunger artist, lifting his head a little and, with his lips pursed as if for a kiss, speaking right into the supervisor’s ear so that he wouldn’t miss anything, “because I couldn’t find a food which I enjoyed. If had found that, believe me, I would not have made a spectacle of myself and would have eaten to my heart’s content, like you and everyone else.” Those were his last words, but in his failing eyes there was the firm, if no longer proud, conviction that he was continuing to fast.

If you walk and talk with God, you will never miss the direction to your divine future. Be bold and offer your heart to be led by God.

Portugal was the beginning, where I began to notice the things that were missing from the average American dining experience. The large groups of people who ate together. The family element. The seemingly casual cruelty that comes with living close to your food. The fierce resistance to change – if change comes at the expense of traditionally valued dishes. I’d see this again and again, in other countries far from Portugal.

Well, the thing is, I don't think Indians are nomadic anymore. Most indians anyway.' No, we're not,' I said I'm not nomadic,' Rowdy said. 'Hardly anybody on this rez is nomadic. Except for you. You're the nomadic one.' Whatever.' No. I'm serious. I always knew you were going to leave. I always knew you were going to leave us behind and travel the world. I had this dream about you a few months ago. You were standing on the Great Wall of China. You looked happy. And I was happy for you.' Rowdy didn't cry. But I did. You're an old-time nomad,' Rowdy said. 'You're going to keep moving all over the world in search of food and water and grazing land. That's pretty cool.' I could barely talk. Thank you,' I said. Yeah,' Rowdy said. 'Just make sure you send me postcards, you asshole.' From everywhere,' I said. I would always love Rowdy. And I would always miss him, too. Just as I would always love and miss my grandmother, my big sister, and Eugene. Just as I would always love and miss my reservation and my tribe. I hoped and prayed that they would someday forgive me for leaving them. I hoped and prayed that I would someday forgive myself for leaving them.

Yet in reality, she was only an abandoned child, a little girl surviving on her own in a swamp, hungry and cold, but we didn’t help her. Except for one of her only friends, Jumpin’, not one of our churches or community groups offered her food or clothes. Instead we labeled and rejected her because we thought she was different. But, ladies and gentlemen, did we exclude Miss Clark because she was different, or was she different because we excluded her?

In Plaster I shall never get out of this! There are two of me now: This new absolutely white person and the old yellow one, And the white person is certainly the superior one. She doesn't need food, she is one of the real saints. 
At the beginning I hated her, she had no personality -- She lay in bed with me like a dead body 
And I was scared, because she was shaped just the way I was 
 Only much whiter and unbreakable and with no complaints. I couldn't sleep for a week, she was so cold. I blamed her for everything, but she didn't answer. 
I couldn't understand her stupid behavior! 
When I hit her she held still, like a true pacifist. 
Then I realized what she wanted was for me to love her: She began to warm up, and I saw her advantages. 

Without me, she wouldn't exist, so of course she was grateful. 
I gave her a soul, I bloomed out of her as a rose 
Blooms out of a vase of not very valuable porcelain, And it was I who attracted everybody's attention, 
Not her whiteness and beauty, as I had at first supposed. 
I patronized her a little, and she lapped it up -- 
You could tell almost at once she had a slave mentality. 

I didn't mind her waiting on me, and she adored it. 
In the morning she woke me early, reflecting the sun 
From her amazingly white torso, and I couldn't help but notice 
Her tidiness and her calmness and her patience: She humored my weakness like the best of nurses, 
Holding my bones in place so they would mend properly. In time our relationship grew more intense. 

She stopped fitting me so closely and seemed offish. 
I felt her criticizing me in spite of herself, 
As if my habits offended her in some way. She let in the drafts and became more and more absent-minded. 
And my skin itched and flaked away in soft pieces 
Simply because she looked after me so badly. Then I saw what the trouble was: she thought she was immortal. She wanted to leave me, she thought she was superior, 
And I'd been keeping her in the dark, and she was resentful -- Wasting her days waiting on a half-corpse! 
And secretly she began to hope I'd die. Then she could cover my mouth and eyes, cover me entirely, 
And wear my painted face the way a mummy-case Wears the face of a pharaoh, though it's made of mud and water. 

I wasn't in any position to get rid of her. She'd supported me for so long I was quite limp -- I had forgotten how to walk or sit, So I was careful not to upset her in any way 
Or brag ahead of time how I'd avenge myself. Living with her was like living with my own coffin: Yet I still depended on her, though I did it regretfully. I used to think we might make a go of it together -- 
After all, it was a kind of marriage, being so close. 
Now I see it must be one or the other of us. She may be a saint, and I may be ugly and hairy, 
But she'll soon find out that that doesn't matter a bit. I'm collecting my strength; one day I shall manage without her, 
And she'll perish with emptiness then, and begin to miss me. --written 26 Feburary 1961

Under a smoky streetlamp I stood face to face with my beloved and pricked my fingers against the diamond studs of her immaculate shirt front. Being tall, she slipped her hands naturally about my hips and pulled me close. And being bold, I put my mouth on hers and this time went inside and told her all the things I’d been longing to. Dark and sweet, the elixir of love is in her mouth. The more I drink, the more I remember all the things we’ve never done. I was a ghost until I touched you. Never swallowed mortal food until I tasted you, never understood the spoken word until I found your tongue. I’ve been a sleep-walker, sad somnambula, hands outstretched to strike the solid thing that could awaken me to life at last. I have only ever stood here under this lamp, against your body, I’ve missed you all my life.

You know, that was what we missed most. Not our beds, not our homes, not even our mothers. We would talk about food.

They were a delicious bunch but always forgetting the sensible things like food and daylight and remembering only the more intoxicating ones like love and gin.

I didn’t know you could fry toast,” I remarked, to which Kev replied that there wasn’t a food he was aware of that couldn’t be improved by frying.

We do that by numbing the pain with whatever provides the quickest relief. We can take the edge off emotional pain with a whole bunch of stuff, including alcohol, drugs, food, sex, relationships, money, work, caretaking, gambling, affairs, religion, chaos, shopping, planning, perfectionism, constant change, and the Internet. And just so we don’t miss it in this long list of all the ways we can numb ourselves, there’s always staying busy: living so hard and fast that the truths of our lives can’t catch up with us. We fill every ounce of white space with something so there’s no room or time for emotion to make itself known.

Among Paris's kindred," he continues, "we lost our beloved Geneviève Emmanuelle Lorieux. She died in 1943, executed by firing squad for having smuggled food and medicine to the detainees at the Drancy detention camp. Geneviève was a loving and dedicated wife to Philippe Lorieux, who died barely four months ago. We will miss you, Geneviève.

Time is the pivot of life activities. When you miss a second, you miss a time in your lifetime! Time is undoubtedly the greatest asset one can ever acquire. The ultimate and real time is in the mind. Time is thought and thought is time. To mind your time, mind your thought! To mind your life, mind your time!

I might be the only person on the face of the earth that knows you're the greatest woman on earth. I might be the only one who appreciates how amazing you are in every single thing that you do, and how you are with Spencer, "Spence," and in every single thought that you have, and how you say what you mean, and how you almost always mean something that's all about being straight and good. I think most people miss that about you, and I watch them, wondering how they can watch you bring their food, and clear their tables and never get that they just met the greatest woman alive. And the fact that I get it makes me feel good, about me.

He said, "He was bigger than you can imagine, and he couldn't get enough to eat. He was hungry all the time. He ate all the food in the dining room and then he ate all the plates and the glasses and the light off the candles; he ate all the air in your lungs and the thoughts right out of your mind. You'd go to him, wanting to be with him, wanting to be like him, and you'd always come away missing something." Bob looked at the girl with anger and of course she was looking peculiarly at him. He said, "So now you know why I shot him.

It’s easy to romanticize a place when it’s far away,” he goes on, making this officially the most I’ve heard him speak at once in a long time. “Filipino Americans have a tendency to do that. Even me. Sometimes I miss it so much. The beaches. The water. The rice paddies. The carabao. The food. Most of all, my family.” He closes his eyes, and I wonder if he’s imagining himself there right now. After a few moments, he opens them again, but he stares at his hands. “But as many good things as there are, there are many bad things, things not so easy to see from far away. When you are close, though, they are sometimes all you see.

It’s easy to romanticize a place when it’s far away. Filipino Americans have a tendency to do that. Even me. Sometimes I miss it so much. The beaches. The water. The rice paddies. The carabao. The food. Most of all, my family.

Here is light. You will say that it is not a living entity, but you miss the point that it is more, not less. Without occupying space, it fills the universe. It nourishes everything, yet itself feeds upon destruction. We claim to control it, but does it not perhaps cultivate us as a source of food? May it not be that all wood grows so that it can be set ablaze, and that men and women are born to kindle fires?

You can change direction if you feel like you have missed your way... Decide to do that now! Go back a little more and begin from where you missed it out! If only you are ready to rise again, you can make a right decision in that tight belly of the shark. Jonah did that earlier!

When I was in second grade, my teacher, Miss Maxwell, read from The Harmony Herald that one in every four children lived in China. I remember looking over the room, guessing which children they might be. I wasn't sure where China was, but suspected it was on bus route three. I recall being grateful I didn't live in China because I didn't care for Chinese food and couldn't speak the language.

The darkest night in someone's life may be the brightest day in another person's life. Life rests on perceptions and conceptions or missed perceptions and misconceptions. You can choose to make good things out of every challenging circumstance. In contrast, you can also choose to see nothing in a creative opportunity.

It's a misery peculiar to would-be writers. Your theme is good, as are your sentences. Your characters are so ruddy with life they practically need birth certificates. The plot you've mapped out for them is grand, simple and gripping. You've done your research, gathering the facts; historical, social, climatic culinary, that will give your story its feel of authenticity. The dialogue zips along, crackling with tension. The descriptions burst with color, contrast and telling detail. Really, your story can only be great. But it all adds up to nothing. In spite the obvious, shining promise of it, there comes a moment when you realize that the whisper that has been pestering you all along from the back of your mind is speaking the flat, awful truth: IT WON'T WORK. An element is missing, that spark that brings to life in a real story, regardless of whether the history or the food is right. Your story is emotionally dead, that's the crux of it. The discovery is something soul-destroying, I tell you. It leaves you with an aching hunger.

most cherished desires of present-day Westerners are shaped by romantic, nationalist, capitalist and humanist myths that have been around for centuries. Friends giving advice often tell each other, ‘Follow your heart.’ But the heart is a double agent that usually takes its instructions from the dominant myths of the day, and the very recommendation to ‘follow your heart’ was implanted in our minds by a combination of nineteenth-century Romantic myths and twentieth-century consumerist myths. The Coca-Cola Company, for example, has marketed Diet Coke around the world under the slogan ‘Diet Coke. Do what feels good.’ Even what people take to be their most personal desires are usually programmed by the imagined order. Let’s consider, for example, the popular desire to take a holiday abroad. There is nothing natural or obvious about this. A chimpanzee alpha male would never think of using his power in order to go on holiday into the territory of a neighbouring chimpanzee band. The elite of ancient Egypt spent their fortunes building pyramids and having their corpses mummified, but none of them thought of going shopping in Babylon or taking a skiing holiday in Phoenicia. People today spend a great deal of money on holidays abroad because they are true believers in the myths of romantic consumerism. Romanticism tells us that in order to make the most of our human potential we must have as many different experiences as we can. We must open ourselves to a wide spectrum of emotions; we must sample various kinds of relationships; we must try different cuisines; we must learn to appreciate different styles of music. One of the best ways to do all that is to break free from our daily routine, leave behind our familiar setting, and go travelling in distant lands, where we can ‘experience’ the culture, the smells, the tastes and the norms of other people. We hear again and again the romantic myths about ‘how a new experience opened my eyes and changed my life’. Consumerism tells us that in order to be happy we must consume as many products and services as possible. If we feel that something is missing or not quite right, then we probably need to buy a product (a car, new clothes, organic food) or a service (housekeeping, relationship therapy, yoga classes). Every television commercial is another little legend about how consuming some product or service will make life better. 18. The Great Pyramid of Giza. The kind of thing rich people in ancient Egypt did with their money. Romanticism, which encourages variety, meshes perfectly with consumerism. Their marriage has given birth to the infinite ‘market of experiences’, on which the modern tourism industry is founded. The tourism industry does not sell flight tickets and hotel bedrooms. It sells experiences. Paris is not a city, nor India a country – they are both experiences, the consumption of which is supposed to widen our horizons, fulfil our human potential, and make us happier. Consequently, when the relationship between a millionaire and his wife is going through a rocky patch, he takes her on an expensive trip to Paris. The trip is not a reflection of some independent desire, but rather of an ardent belief in the myths of romantic consumerism. A wealthy man in ancient Egypt would never have dreamed of solving a relationship crisis by taking his wife on holiday to Babylon. Instead, he might have built for her the sumptuous tomb she had always wanted. Like the elite of ancient Egypt, most people in most cultures dedicate their lives to building pyramids. Only the names, shapes and sizes of these pyramids change from one culture to the other. They may take the form, for example, of a suburban cottage with a swimming pool and an evergreen lawn, or a gleaming penthouse with an enviable view. Few question the myths that cause us to desire the pyramid in the first place.

Specifically, one whose life is ruled and dictated by dependency needs suffers from a psychiatric disorder to which we ascribe the diagnostic name "passive dependent personality disorder." It is perhaps the most common of all psychiatric disorders. People with this disorder, passive dependent people, are so busy seeking to be loved that they have no energy left to love. They are like starving people, scrounging wherever they can for food, and with no food of their own to give to others. It is as if within them they have an inner emptiness, a bottomless pit crying out to be filled but which can never be completely filled. They never feel "full-filled" or have a sense of completeness. They always feel "a part of me is missing." They tolerate loneliness very poorly. Because of their lack of wholeness they have no real sense of identity, and they define themselves solely by their relationships.

Tiger chuckled. “Let me guess. Seared meat? Yeah, most humans get grossed out by that. You’ll enjoy pizza. It’s really good. She’ll love it too. I think all humans eat it the way we do meat. It must be a nutritional requirement or something for them.” He shrugged. “Everything on it is cut up into bit-sized slices to help them because of the flat teeth they have.” Valiant followed him. “If we have a baby this must be good to feed them.” “Yeah. They probably just cut the slices smaller for their little mouths.” “I must try this food. Tammy will be pleased I am preparing for fatherhood.” Tiger patted his back. “You’re a good mate, my man.” “I will try to be.” Valiant missed Tammy. He couldn’t wait to return home to marry her and remove her underwear. Not in that order though.

Every time we prepare food we interrupt a life cycle. We pull up a carrot or kill a crab- or maybe just stop the mold that's growing on a wedge of cheese. We make meals with those ingredients and in doing so we give life to something else. It's a basic equation and if we pretend it doesn't exist, we're likely to miss the other important lesson which is to give respect to both sides of the equation.

Children killing children. That's a terrible thing." "What do you think has gone wrong?" "It's not just the children. It's the grown-ups too. Some people are growing children, not raising children, and there's a big difference." "What do you mean?" "Well, people grow hogs. You give them a place to live, give them all the food they need to keep growing, and make sure that they don't get sick on you. With children you got to raise them. Of course, you feed and clothe them. But a parent has to take the time to teach them right and wrong. A parent has to discipline them. And a parent got to be there to listen to them, help them with their problems. I think most people do their best, but there are some parents these days that are growing children, not raising children. "It's a sad thing. These children have everything they need to grow up, but they are missing something inside. They must hurt awful bad and no one has shown them the way to live. Buying them their food or even fancy clothes or a car ain't going to help if a child is hurting inside. We all need the same things.

Those who have not lived in New Orleans have missed an incredible, glorious, vital city--a place with an energy unlike anywhere else in the world, a majority-African American city where resistance to white supremacy has cultivated and supported a generous, subversive, and unique culture of vivid beauty. From jazz, blues, and and hip-hop to secondlines, Mardi Gras Indians, jazz funerals, and the citywide tradition of red beans and rice on Monday nights, New Orleans is a place of art and music and food and traditions and sexuality and liberation.

Consumerism tells us that in order to be happy we must consume as many products and services as possible. If we feel that something is missing or not quite right, then we probably need to buy a product (a car, new clothes, organic food) or a service (housekeeping, relationship therapy, yoga classes). Every television commercial is another little legend about how consuming some product or service will make life better.

Now he was gone. She said a silent prayer. Sent it up to heaven. Sam, if you can hear me, I hope you’ve got nice food where you are. Some vegetables like these. They’re meant to be good for you. So eat them all up, like I’m doing. When I die I’ll come and see you, and we’ll be together again. But for now I’m going to think of you safe and happy and playing knights with a friend. Love from Ella. Your sister. P.S. I got a good long turn with Godzilla today after we got here. Godzilla is very happy. P.P.S. I forgot, you never met Godzilla. He is a puppy and is very cute. He belonged to a boy called Joel who got killed by monkeys. I think the monkeys were sick. Monkeys are usually nice. At least in stories. P.P.P.S. Maybe you’ll meet Joel where you are. Say hello. He is nice. P.P.P.P.S. Good night, Sam. The others call you Small Sam. To me you’re just Sam—my brother. I miss you. I wish I was with you.

my experience is that when undergoing severe physical labor the mind is not at all active. One thinks of the particular problem in hand or perhaps the mind just wanders not performing coherent thought. As to missing various phases of civilized life, one has no time to miss anything save food or sleep or rest. In short one becomes little more than a rational animal.

FOR THE NEXT TWO DAYS Eddie and I walked together, we played charades trying to communicate and fell into fits of hysteria at each other’s antics. We stalked rabbits and missed, picked bush foods and generally had a good time. He was sheer pleasure to be with, exuding all those qualities typical of old Aboriginal people — strength, warmth, self-possession, wit, and a kind of rootedness, a substantiality that immediately commanded respect.

Some enterprising rabbit had dug its way under the stakes of my garden again. One voracious rabbit could eat a cabbage down to the roots, and from the looks of things, he'd brought friends. I sighed and squatted to repair the damage, packing rocks and earth back into the hole. The loss of Ian was a constant ache; at such moments as this, I missed his horrible dog as well. I had brought a large collection of cuttings and seeds from River Run, most of which had survived the journey. It was mid-June, still time--barely--to put in a fresh crop of carrots. The small patch of potato vines was all right, so were the peanut bushes; rabbits wouldn't touch those, and didn't care for the aromatic herbs either, except the fennel, which they gobbled like licorice. I wanted cabbages, though, to preserve a sauerkraut; come winter, we would want food with some taste to it, as well as some vitamin C. I had enough seed left, and could raise a couple of decent crops before the weather turned cold, if I could keep the bloody rabbits off. I drummed my fingers on the handle of my basket, thinking. The Indians scattered clippings of their hair around the edges of the fields, but that was more protection against deer than rabbits. Jamie was the best repellent, I decided. Nayawenne had told me that the scent of carnivore urine would keep rabbits away--and a man who ate meat was nearly as good as a mountain lion, to say nothing of being more biddable. Yes, that would do; he'd shot a deer only two days ago; it was still hanging. I should brew a fresh bucket of spruce beer to go with the roast venison, though . . . (Page 844)

I wonder how many people at H Mart miss their families. How many are thinking of them as they bring their trays back from the different stalls. If they’re eating to feel connected, to celebrate these people through food. Which ones weren’t able to fly back home this year, or for the past ten years? Which ones are like me, missing the people who are gone from their lives forever?

And, of course, there is the person you come back to: his face and body and voice and scent and touch, his way of waiting until you finish whatever you're saying, no matter how lengthy, before he speaks, the way his smile moves so slowly across his face that it reminds you of moonrise, how clearly he has missed you and how clearly happy he is to have you back. Then there are the things, if you are particularly lucky, that this person has done for you while you're away: how in the pantry, in the freezer, in the refrigerator will be all the food you like to eat, the scotch you like to drink. There will be the sweater you thought you lost the previous year at the theater, clean and folded and back on its shelf. There will be the shirt with its dangling buttons, but the buttons will be sewn back in place...And there will be no mention of it, and you will know that it was done with genuine pleasure, and you will know that part of the reason—a small part, but a part—you love being in this apartment and in this relationship is because this other person is always making a home for you, and that when you tell him this, he won't be offended but pleased, and you'll be glad, because you meant it with gratitude. And in these moments—almost a week back home—you will wonder why you leave so often, and you will wonder whether, after the next year's obligations are fulfilled, you ought not just stay here for a period, where you belong.

I trained. I punished myself. I thought making myself suffer on a day-to-day basis would prepare me for climbing hard at high altitude. I slept on the floor. I carried ice in my bare hands. I beat them against the concrete just to see if I could handle it. I never missed an opportunity to train. I ran stairs until I vomited, then ran more. I ruined relationships to get used to the feeling of failure and sacrifice (it was much easier than holding on). I trained in the gym on an empty diet to learn how far I could push myself without food or water. I imitated and plagiarized the heroes who lived and died before me. I spoke only strong words and ignored weakness at every turn. I subdued my fears. I was opinionated and direct. I became a man either well loved or truly hated. I was ready for anything.

Again and again workers told me that they are under tremendous pressure not to report injuries. The annual bonuses of plant foremen and supervisors are often based in part on the injury rate of their workers. Instead of crating a safer workplace, these bonus schemes encourage slaughterhouse managers to make sure that accidents and injuries go unreported. Missing fingers, broken bones, deep lacerations and amputated limbs are difficult to conceal from authorities. But the dramatic and catastrophic injuries in a slaughterhouse are greatly outnumbered by less visible, though no less debilitating, ailments: torn muscles, slipped disks, pinched nerves.

In this part of America, 'R's' are the dissidents of the alphabet. They won't be ruled. Behind closed doors, they conspire and print leaflets. They make love to many women. They smoke cigarettes in place of eating food. Then, in front of witnesses with no recourse to justice, they are pulled from their beds in the middle of the night. Some are imprisoned. Some silenced. Others go missing. A few reappear sealed up in the wall of another word if they are found at all. Thus, a thought that is valued is truly an 'idear.' Wanda comes out as Wonder or Wander and both fit her.

There, in jail, we dreamed of just being outside, free, but when I came out, I discovered that I missed the solidarity we had in jail, the sense of purpose, the way we tried to share memories and food. She said, More than anything else, I miss the hope. In jail, we had the hope that we might get out, go to college, have fun, go to the movies.

Most peasants did not miss the school. "What's the point?" they would say. "You pay fees and read for years, and in the end you are still a peasant, earning your food with your sweat. You don't get a grain of rice more for being able to read books. Why waste time and money? Might as well start earning your work points right away." The virtual absence of any chance of a better future and the near total immobility for anyone born a peasant took the incentive out of the pursuit of knowledge. Children of school age would stay at home to help their families with their work or look after younger brothers and sisters. They would be out in the fields when they were barely in their teens. As for girls, the peasants considered it a complete waste of time for them to go to school. "They get married and belong to other people. It's like pouring water on the ground." The Cultural Revolution was trumpeted as having brought education to the peasants through 'evening classes." One day my production team announced it was starting evening classes and asked Nana and me to be the teachers. I was delighted. However, as soon as the first 'class' began, I realized that this was no education. The classes invariably started with Nana and me being asked by the production team leader to read out articles by Mao or other items from the People's Daily. Then he would make an hour-long speech consisting of all the latest political jargon strung together in undigested and largely unintelligible hunks. Now and then he would give special orders, all solemnly delivered in the name of Mao.

I don’t know if I ever liked you,” I say, and bathroom acoustics being what they are, the declaration is magnified and that much more unkind, which makes me feel bad until I see that he is missing a shoe, and I feel it anew, this terrible disappointment in myself that I am happy to take out on him. He is the most obvious thing that has ever happened to me, and all around the city it is happening to other silly, half-formed women excited by men who’ve simply met the prerequisite of living a little more life, a terribly unspecial thing that is just what happens when you keep on getting up and brushing your teeth and going to work and ignoring the whisper that comes to you at night and tells you it would be easier to be dead. So, sure, an older man is a wonder because he has paid thirty-eight years of Con Ed bills and suffered food poisoning and seen the climate reports and still not killed himself, but somehow, after being a woman for twenty-three years, after the ovarian torsion and student loans and newfangled Nazis in button-downs, I too am still alive, and actually this is the more remarkable feat. Instead I let myself be awed by his middling command of the wine list.

Roth grinned then. Anyway, back to me. I'm all better and I am back. He slid me a sly look that made me want to punch him instead of cry into my pillow like a baby. I'm sure I was missed. He took a big bite of the hamburger and grinned around the mouthful. A lot. I didn't know what happened that switched my emotions so fast. The hurt his rejection had left behind exploded into rage- like the head-spinning, spraying-green-vomit kind of rage. My brain kicked off. I wasn't thinking as I reached over and plucked the hamburger right out of his hand. Twisting at the waist, I threw the hamburger on the floor behind Roth as hard as I could. The satisfactory splat it made as ketchup and mayo splattered like a gruesome burger massacre brought a wide smile to my face.

Human tool-makers always make tools that will help us get what we want, and what we want hasn't changed for thousands of years because as far as we can tell the human template hasn't changed either. We still want the purse that will always be filled with gold, and the Fountain of Youth. We want the table that will cover itself with delicious food whenever we say the word, and that will be cleaned up afterwards by invisible servants. We want the Seven-League Boots so we can travel very quickly, and the Hat of Darkness so we can snoop on other people without being seen. We want the weapon that will never miss, and the castle that will keep us safe. We want excitement and adventure; we want routine and security. We want to have a large number of sexually attractive partners, and we also want those we love to love us in return, and be utterly faithful to us. We want cute, smart children who will treat us with the respect we deserve. We want to be surrounded by music, and by ravishing scents and attractive visual objects. We don't want to be too hot or too cold. We want to dance. We want to speak with the animals. We want to be envied. We want to be immortal. We want to be gods. But in addition, we want wisdom and justice. We want hope. We want to be good.

This is my heart, says the warm sugar on my lips and the salt and spice on his. This is my heart, says the warm sugar of the vanilla. This is the inside of me, murmurs the cinnamon. This is everything that hurts, confesses the bright edge of chili powder, and everything I miss and everything I hope for. This is everything I do not say but that I hold in me whispers that breath of salt at the end. This is my hidden heart of color and sugar the things you might miss if I did not show you they were there.

Romanticism tells us that in order to make the most of our human potential we must have as many different experiences as we can. We must open ourselves to a wide spectrum of emotions; we must sample various kinds of relationships; we must try different cuisines; we must learn to appreciate different styles of music. One of the best ways to do all that is to break free from our daily routine, leave behind our familiar setting, and go travelling in distant lands, where we can ‘experience’ the culture, the smells, the tastes and the norms of other people. We hear again and again the romantic myths about ‘how a new experience opened my eyes and changed my life’. Consumerism tells us that in order to be happy we must consume as many products and services as possible. If we feel that something is missing or not quite right, then we probably need to buy a product (a car, new clothes, organic food) or a service (housekeeping, relationship therapy, yoga classes). Every television commercial is another little legend about how consuming some product or service will make life better. Romanticism, which encourages variety, meshes perfectly with consumerism. Their marriage has given birth to the infinite ‘market of experiences’, on which the modern tourism industry is founded.

But I took a deep breath, and she sat there listening to me across my dirty coffee table, and we talked about community and family and authenticity. It’s easy to talk about it, and really, really hard sometimes to practice it. This is why the door stays closed for so many of us, literally and figuratively. One friend promises she’ll start having people over when they finally have money to remodel. Another says she’d be too nervous that people wouldn’t eat the food she made, so she never makes the invitation. But it isn’t about perfection, and it isn’t about performance. You’ll miss the richest moments in life—the sacred moments when we feel God’s grace and presence through the actual faces and hands of the people we love—if you’re too scared or too ashamed to open the door. I know it’s scary, but throw open the door anyway, even though someone might see you in your terribly ugly half-zip.

Nothing fills Vera with quite as much joy as watching loved ones eat her food. It’s one of the many things she misses about Jinlong and Tilly. When it was the three of them at home, she’d cook every day and watch as Jinlong and Tilly ate, and food always tasted so much better that way. Living alone, Vera finds that much of the joy of cooking has leached out of her, to the point where she mostly eats plain rice and simple sauteed vegetables for dinner. Why bother cooking elaborate meals for just one person? But now she has so many people to cook for. Her days are filled to bursting and she’s constantly rushing here and there, and she can’t possibly be happier than this.

Many of us have moments of weakness when we feel as if our cravings have taken us captive or left us out of control. Sometimes they leave our faith flavorless because we are craving what used to be or what we wish could be. The Bible tells us there is a season for everything, and if we don’t learn to taste each season as it is served, we will end up missing special moments and those life lessons we need to draw closer to God. I love the seasons of love and laughter, but I have discovered that the seasons of loneliness and painful places are when I learn what my faith is for. The best way to season our faith again is to become salt in others’ lives when our own feel lifeless.

When my sons arrived in the family, their legal status was not ambiguous at all. They were our kids. But their wants and affections were still atrophied by a year in the orphanage. They didn't know that flies on their faces were bad. They didn't know that a strange man feeding them their first scary gulps of solid food wasn't a torturer. Life in the cribs alone must have seemed to them like freedom. That's what I was missing about the biblical doctrine of adoption. Sure it's glorious in the long run. But it sure seems like hell in the short run. . . .

I have met people who truly do not believe in God, and they feel no anger when they see suffering. They are indifferent to it. But you and I are angry. Anger is not indifference. I blamed God because He took my family. But I couldn’t get revenge from God, so I turned my rage against other people. I wanted revenge. Someone must pay.” “You’re wrong.” Helen said, wanting desperately to believe that he was. “I told you, I no longer believe in God.” “Then why are you so angry with Him?” His eyes were so sorrowful that Helen had to look away. She was unable to reply. “You blame me and my country for your losses Miss Kimball. And I blame you and your country. But you and I are people, not countries. Did you kill my wife? My child? Would you put a gun to their heads and shoot them, or take away all of their food and watch them die? No, of course not. Neither would I kill someone you loved if I met him face to face. Wars come from bitterness and hatred. They are started by nations without face. But wars end when the hatred ends in the hearts of people like you and me. That is why I ask you to please forgive me.

So…you're not going to tell me what they mean? C'mon. What's the Hob? Why Forks?” When I stand, I switch to my blatantly rude, you're-an-idiot tone. This is the one that always pisses off my mom. To be sure he's not missing my insult this time, I also cross my arms and speak very slowly like I'm speaking to a toddler. “The Hob is from The Hunger Games books. It's the underground market where the characters trade food and information. Forks would be the town in Twilight. The setting. In boy-speak, Forks equals the planet Tatooine for Star Wars. You know—Anakin Skywalker's childhood home? Or are you not familiar with any global blockbusters? I suppose I could use Sesame Street or Pokémon for a reference—if it would help you understand better?” Bam. That should seal it. I couldn't have sounded more like a total bitch. He nods. “No, I've got it. My bedroom was Tatooine for all of third and fourth grade. Boy-speak…that's funny.” He laughs again, and it sounds warm and—and—not at all offended!

Do you know the first thing Jesus did with that meager offering? He looked up to heaven and gave thanks to God for the little he was given by the boy. I wonder what it was like for that boy to see his meager meal held up to the heavens by the hands of a grateful Jesus. Jesus, of course, knew it wasn’t going to remain little, that it was about to be multiplied into great abundance. But let’s not miss this moment. The Son of God, holding our offering up to Almighty God and blessing it with his thanks! Remember Kalli, unable to imagine what she could possibly do to help but volunteering anyway? We need to be like her. We don’t need to know how God is going to use our meager offering. We only need to know that he wants to use it. Always remember that God celebrates our gifts to him and blesses them. Next, Jesus broke the bread and the fish. When he blessed it, there were five and two. But when he broke it, we lose count. The more Jesus broke the bread and fish, the more there was to feed and nourish. The disciples started distributing the food, and soon what was broken was feeding thousands. The miracle is in the breaking. It is in the breaking that God multiplies not enough into more than enough. Are there broken places in your life so painful that you fear the breaking will destroy you? Do you come from a broken home? Did you have a broken marriage? Did you have a broken past? Have you experienced brokenness in your body? Have your finances been broken? You may think your brokenness has disqualified you from being able to run in the divine relay, but as with my own life and Kalli’s, when we give God our brokenness, it qualifies us to be used by God to carry a baton of hope, restoration, and grace to others on the sidelines who are broken.

What’s this?” he whispers to me, holding up one of his utensils. “A butter knife.” Day scowls at it, running a finger along its blunt, rounded edge. “This,” he mutters, “is not a knife.” Beside him, Serge notices his hesitation too. “I take it you’re not accustomed to forks and knives where you’re from?” he says coolly to him. Day stiffens, but he doesn’t miss a beat. He grabs a larger carving knife, purposely disturbing his place’s careful setup, and gestures casually with it. Both Serge and Mariana edge away from the table. “Where I come from, we’re more about efficiency,” he replies. “A knife like this’ll skewer food, smear butter, and slit throats all at the same time.

Occasionally, especially at celebratory times, the whole gang of us would launch into a spontaneous mental game. For example, my mother used to send me to the back porch (a room containing no furniture but a simply incredible mass of Stuff) to get flour for holiday cakes or pies. I often returned to the kitchen, cringing with disgust, to announce that the flour was full of worms. No matter how sick this made me, I knew it wuoldn't bother my mother. She always just sifted the worms out, saying that even if she missed a few and they got into the food, they would simply be an excellent source of protein. Just as we were all beginning to feel thoroughly downtrodden, my father would save the day. "Everyone come up with a literary reference about worms!" he would shout.

I believe in brevity. I believe that you, the reader, entrust me, the writer, with your most valued commodity—your time. I shouldn’t take more than my share. For that reason, I love the short sentence. Big-time game it is. Hiding in the jungle of circular construction and six-syllable canyons. As I write, I hunt. And when I find, I shoot. Then I drag the treasure out of the trees and marvel. Not all of my prey make their way into chapters. So what becomes of them? I save them. But I can’t keep them to myself. So, may I invite you to see my trophy case? What follows are cuts from this book and a couple of others. Keep the ones you like. Forgive the ones you don’t. Share them when you can. But if you do, keep it brief. Pray all the time. If necessary, use words. Sacrilege is to feel guilt for sins forgiven. God forgets the past. Imitate him. Greed I’ve often regretted. Generosity—never. Never miss a chance to read a child a story. Pursue forgiveness, not innocence. Be doubly kind to the people who bring your food or park your car. In buying a gift for your wife, practicality can be more expensive than extravagance. Don’t ask God to do what you want. Ask God to do what is right. Nails didn’t hold God to a cross. Love did.

In the early twenty-first century the train of progress is again pulling out of the station – and this will probably be the last train ever to leave the station called Homo sapiens. Those who miss this train will never get a second chance. In order to get a seat on it you need to understand twenty-first-century technology, and in particular the powers of biotechnology and computer algorithms. These powers are far more potent than steam and the telegraph, and they will not be used merely for the production of food, textiles, vehicles and weapons. The main products of the twenty-first century will be bodies, brains and minds, and the gap between those who know how to engineer bodies and brains and those who do not will be far bigger than the gap between Dickens’s Britain and the Mahdi’s Sudan. Indeed, it will be bigger than the gap between Sapiens and Neanderthals. In the twenty-first century, those who ride the train of progress will acquire divine abilities of creation and destruction, while those left behind will face extinction.

My wife and I had called on Miss Stein, and she and the friend who lived with her had been very cordial and friendly and we had loved the big studio with the great paintings. I t was like one of the best rooms in the finest museum except there was a big fireplace and it was warm and comfortable and they gave you good things to eat and tea and natural distilled liqueurs made from purple plums, yellow plums or wild raspberries. Miss Stein was very big but not tall and was heavily built like a peasant woman. She had beautiful eyes and a strong German-Jewish face that also could have been Friulano and she reminded me of a northern I talian peasant woman with her clothes, her mobile face and her lovely, thick, alive immigrant hair which she wore put up in the same way she had probably worn it in college. She talked all the time and at first it was about people and places. Her companion had a very pleasant voice, was small, very dark, with her hair cut like Joan of Arc in the Boutet de Monvel illustrations and had a very hooked nose. She was working on a piece of needlepoint when we first met them and she worked on this and saw to the food and drink and talked to my wife. She made one conversation and listened to two and often interrupted the one she was not making. Afterwards she explained to me that she always talked to the wives. The wives, my wife and I felt, were tolerated. But we liked Miss Stein and her friend, although the friend was frightening. The paintings and the cakes and the eau-de-vie were truly wonderful. They seemed to like us too and treated us as though we were very good, well-mannered and promising children and I felt that they forgave us for being in love and being married - time would fix that - and when my wife invited them to tea, they accepted.

With the best of intentions, the generation before mine worked diligently to prepare their children to make an intelligent case for Christianity. We were constantly reminded of the superiority of our own worldview and the shortcomings of all others. We learned that as Christians, we alone had access to absolute truth and could win any argument. The appropriate Bible verses were picked out for us, the opposing positions summarized for us, and the best responses articulated for us, so that we wouldn’t have to struggle through two thousand years of theological deliberations and debates but could get right to the bottom line on the important stuff: the deity of Christ, the nature of the Trinity, the role and interpretation of Scripture, and the fundamentals of Christianity. As a result, many of us entered the world with both an unparalleled level of conviction and a crippling lack of curiosity. So ready with the answers, we didn’t know what the questions were anymore. So prepared to defend the faith, we missed the thrill of discovering it for ourselves. So convinced we had God right, it never occurred to us that we might be wrong. In short, we never learned to doubt. Doubt is a difficult animal to master because it requires that we learn the difference between doubting God and doubting what we believe about God. The former has the potential to destroy faith; the latter has the power to enrich and refine it. The former is a vice; the latter a virtue. Where would we be if the apostle Peter had not doubted the necessity of food laws, or if Martin Luther had not doubted the notion that salvation can be purchased? What if Galileo had simply accepted church-instituted cosmology paradigms, or William Wilberforce the condition of slavery? We do an injustice to the intricacies and shadings of Christian history when we gloss over the struggles, when we read Paul’s epistles or Saint Augustine’s Confessions without acknowledging the difficult questions that these believers asked and the agony with which they often asked them. If I’ve learned anything over the past five years, it’s that doubt is the mechanism by which faith evolves. It helps us cast off false fundamentals so that we can recover what has been lost or embrace what is new. It is a refining fire, a hot flame that keeps our faith alive and moving and bubbling about, where certainty would only freeze it on the spot. I would argue that healthy doubt (questioning one’s beliefs) is perhaps the best defense against unhealthy doubt (questioning God). When we know how to make a distinction between our ideas about God and God himself, our faith remains safe when one of those ideas is seriously challenged. When we recognize that our theology is not the moon but rather a finger pointing at the moon, we enjoy the freedom of questioning it from time to time. We can say, as Tennyson said, Our little systems have their day; They have their day and cease to be; They are but broken lights of thee, And thou, O Lord, art more than they.15 I sometimes wonder if I might have spent fewer nights in angry, resentful prayer if only I’d known that my little systems — my theology, my presuppositions, my beliefs, even my fundamentals — were but broken lights of a holy, transcendent God. I wish I had known to question them, not him. What my generation is learning the hard way is that faith is not about defending conquered ground but about discovering new territory. Faith isn’t about being right, or settling down, or refusing to change. Faith is a journey, and every generation contributes its own sketches to the map. I’ve got miles and miles to go on this journey, but I think I can see Jesus up ahead.

The small Japanese immortal sat cross-legged, his two swords resting flat on the ground before him. He folded his hands in his lap, closed his eyes and breathing through his nose, forcing the chill night air deep into his chest. He held it for a count of five, then shaped his lips into an O and blew it out again, puncturing a tiny hole in the swirling fog before his face. Even though he would never admit it to anyone, Niten loved this moment. He had no affection for what was to come, but this brief time, when all preparations for battle were made and there was nothing left to do but wait, when the world felt still, as if it was holding its breath, was special. This moment, when he was facing death, was when he felt completely, fully alive. He’d still been called Miyamoto Musashi and had been a teenager when he’d first discovered the genuine beauty of the quiet moment before a fight. Every breath suddenly tasted like the finest food, every sound was distinct and divine, and even on the foulest battlefields, his eyes would be drawn to something simple and elegant: a flower, the shape of a branch, the curl of a cloud. A hundred years ago, Aoife had given him a book as a birthday present. He hadn’t had the heart to tell her that she’d missed his birthday by a month, but he had treasured the book, the first edition of The Professor by Charlotte Bronte. It included a line he had never forgotten: In the midst of life we are in death. Years later, he’d heard Ghandi take the same words and shift them around to create something that resonated deeply within him: In the midst of death life persists.

In the early months of World War II, San Francisco's Fill-more district, or the Western Addition, experienced a visible revolution. On the surface it appeared to be totally peaceful and almost a refutation of the term “revolution.” The Yakamoto Sea Food Market quietly became Sammy's Shoe Shine Parlor and Smoke Shop. Yashigira's Hardware metamorphosed into La Salon de Beauté owned by Miss Clorinda Jackson. The Japanese shops which sold products to Nisei customers were taken over by enterprising Negro businessmen, and in less than a year became permanent homes away from home for the newly arrived Southern Blacks. Where the odors of tempura, raw fish and cha had dominated, the aroma of chitlings, greens and ham hocks now prevailed. The Asian population dwindled before my eyes. I was unable to tell the Japanese from the Chinese and as yet found no real difference in the national origin of such sounds as Ching and Chan or Moto and Kano. As the Japanese disappeared, soundlessly and without protest, the Negroes entered with their loud jukeboxes, their just-released animosities and the relief of escape from Southern bonds. The Japanese area became San Francisco's Harlem in a matter of months. A person unaware of all the factors that make up oppression might have expected sympathy or even support from the Negro newcomers for the dislodged Japanese. Especially in view of the fact that they (the Blacks) had themselves undergone concentration-camp living for centuries in slavery's plantations and later in sharecroppers' cabins. But the sensations of common relationship were missing. The Black newcomer had been recruited on the desiccated farm lands of Georgia and Mississippi by war-plant labor scouts. The chance to live in two-or three-story apartment buildings (which became instant slums), and to earn two-and even three-figured weekly checks, was blinding. For the first time he could think of himself as a Boss, a Spender. He was able to pay other people to work for him, i.e. the dry cleaners, taxi drivers, waitresses, etc. The shipyards and ammunition plants brought to booming life by the war let him know that he was needed and even appreciated. A completely alien yet very pleasant position for him to experience. Who could expect this man to share his new and dizzying importance with concern for a race that he had never known to exist? Another reason for his indifference to the Japanese removal was more subtle but was more profoundly felt. The Japanese were not whitefolks. Their eyes, language and customs belied the white skin and proved to their dark successors that since they didn't have to be feared, neither did they have to be considered. All this was decided unconsciously.

It is hard to understand how a compassionate world order can include so many people afflicted by acute misery, persistent hunger and deprived and desperate lives, and why millions of innocent children have to die each year from lack of food or medical attention or social care. This issue, of course, is not new, and it has been a subject of some discussion among theologians. The argument that God has reasons to want us to deal with these matters ourselves has had considerable intellectual support. As a nonreligious person, I am not in a position to assess the theological merits of this argument. But I can appreciate the force of the claim that people themselves must have responsibility for the development and change of the world in which they live. One does not have to be either devout or non devout to accept this basic connection. As people who live-in a broad sense-together, we cannot escape the thought that the terrible occurrences that we see around us are quintessentially our problems. They are our responsibility-whether or not they are also anyone else's. As competent human beings, we cannot shirk the task of judging how things are and what needs to be done. As reflective creatures, we have the ability to contemplate the lives of others. Our sense of behavior may have caused (though that can be very important as well), but can also relate more generally to the miseries that we see around us and that lie within our power to help remedy. That responsibility is not, of course, the only consideration that can claim our attention, but to deny the relevance of that general claim would be to miss something central about our social existence. It is not so much a matter of having the exact rules about how precisely we ought to behave, as of recognizing the relevance of our shared humanity in making the choices we face.

I have missed it my little Chinese book. Forty-four. What is more important, fame or integrity. What is more valuable, money or happiness. What is more dangerous, success or failure. If you look to others for fulfillment, you will never be fulfilled. If your happiness depends on money, you will never be happy. Be content with what you have and take joy in the way things are. When you realize you have all you need, the World belongs to you. Thirty-six. If you want to shrink something, you must first expand it. If you want to get rid of something, you must first allow it to flourish. If you want to take something, you must allow it to be given. The soft will overcome the hard. The slow will beat the fast. Don’t tell people the way, just show them the results. Seventy-four. If you understand that all things change constantly, there is nothing you will hold on to, all things change. If you aren’t afraid of dying, there is nothing you can’t do. Trying to control the future is like trying to take the place of the Master Carpenter. When you handle the Master Carpenter’s tools, chances are that you’ll cut your hand. Thirty-three. Knowing other people is intelligence, knowing yourself is wisdom. Mastering other people is strength, mastering yourself is power. If you realize that what you have is enough, you are rich truly rich. Stay in the center and embrace peace, simplicity, patience and compassion. Embrace the possibility of death and you will endure. Embrace the possibility of life and you will endure. This little book feeds me. It feeds me food I didn’t know existed, feeds me food I wanted to taste, and have never tasted before, food that will nourish me and keep me full and keep me alive. I read it and it feeds me. It lets me see what my life is in simple terms, it simply is what it is, and I can deal with my life on those terms. It is not complicated unless I make it so. It is not difficult unless I allow it to be. A second is no more than a second, a minute no more than a minute, a day no more than a day. They pass. All things and all time will pass. Don’t force or fear, don’t control or lose control. Don’t fight and don’t stop fighting. Embrace and endure. If you embrace, you will endure.

I’m going to tell you something, there’s country poor, and there’s city poor. As much of my life as I’d spent in front of a TV thinking Oh, man, city’s where the money trees grow, I was seeing more to the picture now. I mean yes, that is where they all grow, but plenty of people are sitting in that shade with nothing falling on them. Chartrain was always discussing “hustle,” and it took me awhile to understand he grew up hungry for money like it was food. Because for him, they’re one and the same. Not to run the man down, but he wouldn’t know a cow from a steer, or which of them gave milk. No desperate men Chartrain ever knew went out and shot venison if they were hungry. They shot liquor store cashiers. Living in the big woods made of steel and cement, without cash, is a hungrier life than I knew how to think about. I made my peace with the place, but never went a day without feeling around for things that weren’t there, the way your tongue pushes into the holes where you’ve lost teeth. I don’t just mean cows, or apple trees, it runs deeper. Weather, for instance. Air, the way it smells from having live things breathing into it, grass and trees and I don’t know what, creatures of the soil. Sounds, I missed most of all. There was noise, but nothing behind it. I couldn’t get used to the blankness where there should have been bird gossip morning and evening, crickets at night, the buzz saw of cicadas in August. A rooster always sounding off somewhere, even dead in the middle of Jonesville. It’s like the movie background music. Notice it or don’t, but if the volume goes out, the movie has no heart. I’d oftentimes have to stop and ask myself what season it was. I never realized what was holding me to my place on the planet of earth: that soundtrack. That, and leaf colors and what’s blooming in the roadside ditches this week, wild sweet peas or purple ironweed or goldenrod. And stars. A sky as dark as sleep, not this hazy pinkish business, I’m saying blind man’s black. For a lot of us, that’s medicine. Required for the daily reboot.

Terms BEN MARCUS, THE 1. False map, scroll, caul, or parchment. It is comprised of the first skin. In ancient times, it hung from a pole, where wind and birds inscribed its surface. Every year, it was lowered and the engravings and dents that the wind had introduced were studied. It can be large, although often it is tiny and illegible. Members wring it dry. It is a fitful chart in darkness. When properly decoded (an act in which the rule of opposite perception applies), it indicates only that we should destroy it and look elsewhere for instruction. In four, a chaplain donned the Ben Marcus and drowned in Green River. 2. The garment that is too heavy to allow movement. These cloths are designed as prison structures for bodies, dogs, persons, members. 3. Figure from which the antiperson is derived; or, simply, the antiperson. It must refer uselessly and endlessly and always to weather, food, birds, or cloth, and is produced of an even ratio of skin and hair, with declension of the latter in proportion to expansion of the former. It has been represented in other figures such as Malcolm and Laramie, although aspects of it have been co-opted for uses in John. Other members claim to inhabit its form and are refused entry to the house. The victuals of the antiperson derive from itself, explaining why it is often represented as a partial or incomplete body or system--meaning it is often missing things: a knee, the mouth, shoes, a heart

Dear Mama, I hope this letter finds you well. It contains all my love and affection. (It also contains all my questions about how you could ever have loved a man like Professor Miller.) You asked about where I live. I cannot believe I haven’t mentioned it, but I suppose I’m so used to it now I don’t think of it. The dorms are small and plain, but as a student I don’t need much more. (I cannot afford the dorms. I do not live in them.) The food is dreadful, all heavy meat and sauce. I miss fruit! (I am always hungry; a supper with a strange man was the fullest my stomach has been since I got here.) As I have mentioned in every letter, my professors are all interesting and I take copious notes during lectures. (If you do not bring up my father, I am certainly not going to offer you information on that louse of a man.) The course work is challenging but I am excelling. (I have to be perfect so they can find no excuse to dock my grades.) I have delivered Aunt Nani’s package to Jacabo. He was so happy to receive it, and I take tea with him once a week. It is a great comfort to speak Melenese with someone. (I live in the hotel where Jacabo works. He saved me when I realized I could not afford room and board at the school. I work long, hard hours in the evenings to earn a tiny hole of a servant’s room and whatever scraps of food are left over.) Please give everyone my love and tell them how much I am learning to bring back to the island as a teacher. (I will not fail, and I will use everything I learn here to make Melei better.) Your affectionate daughter, Jessamin

The last time I’d been unwell, suicidally depressed, whatever you want to call it, the reactions of my friends and family had fallen into several different camps: The Let’s Laugh It Off merchants: Claire was the leading light. They hoped that joking about my state of mind would reduce it to a manageable size. Most likely to say, ‘Feeling any mad urges to fling yourself into the sea?’ The Depression Deniers: they were the ones who took the position that since there was no such thing as depression, nothing could be wrong with me. Once upon a time I’d have belonged in that category myself. A subset of the Deniers was The Tough Love people. Most likely to say, ‘What have you got to be depressed about?’ The It’s All About Me bunch: they were the ones who wailed that I couldn’t kill myself because they’d miss me so much. More often than not, I’d end up comforting them. My sister Anna and her boyfriend, Angelo, flew three thousand miles from New York just so I could dry their tears. Most likely to say, ‘Have you any idea how many people love you?’ The Runaways: lots and lots of people just stopped ringing me. Most of them I didn’t care about, but one or two were important to me. Their absence was down to fear; they were terrified that whatever I had, it was catching. Most likely to say, ‘I feel so helpless … God, is that the time?’ Bronagh – though it hurt me too much at the time to really acknowledge it – was the number one offender. The Woo-Woo crew: i.e. those purveying alternative cures. And actually there were hundreds of them – urging me to do reiki, yoga, homeopathy, bible study, sufi dance, cold showers, meditation, EFT, hypnotherapy, hydrotherapy, silent retreats, sweat lodges, felting, fasting, angel channelling or eating only blue food. Everyone had a story about something that had cured their auntie/boss/boyfriend/next-door neighbour. But my sister Rachel was the worst – she had me plagued. Not a day passed that she didn’t send me a link to some swizzer. Followed by a phone call ten minutes later to make sure I’d made an appointment. (And I was so desperate that I even gave plenty of them a go.) Most likely to say, ‘This man’s a miracle worker.’ Followed by: ‘That’s why he’s so expensive. Miracles don’t come cheap.’ There was often cross-pollination between the different groupings. Sometimes the Let’s Laugh It Off merchants teamed up with the Tough Love people to tell me that recovering from depression is ‘simply mind over matter’. You just decide you’re better. (The way you would if you had emphysema.) Or an All About Me would ring a member of the Woo-Woo crew and sob and sob about how selfish I was being and the Woo-Woo crew person would agree because I had refused to cough up two grand for a sweat lodge in Wicklow. Or one of the Runaways would tiptoe back for a sneaky look at me, then commandeer a Denier into launching a two-pronged attack, telling me how well I seemed. And actually that was the worst thing anyone could have done to me, because you can only sound like a self-pitying malingerer if you protest, ‘But I don’t feel well. I feel wretched beyond description.’ Not one person who loved me understood how I’d felt. They hadn’t a clue and I didn’t blame them, because, until it had happened to me, I hadn’t a clue either.

Even without world wars, revolutions and emigration, siblings growing up in the same home almost never share the same environment. More accurately, brothers and sisters share some environments — usually the less important ones — but they rarely share the one single environment that has the most powerful impact on personality formation. They may live in the same house, eat the same kinds of food, partake in many of the same activities. These are environments of secondary importance. Of all environments, the one that most profoundly shapes the human personality is the invisible one: the emotional atmosphere in which the child lives during the critical early years of brain development. The invisible environment has little to do with parenting philosophies or parenting style. It is a matter of intangibles, foremost among them being the parents’ relationship with each other and their emotional balance as individuals. These, too, can vary significantly from the birth of one child to the arrival of another. Psychological tension in the parents’ lives during the child’s infancy is, I am convinced, a major and universal influence on the subsequent emergence of ADD. A hidden factor of great importance is a parent’s unconscious attitude toward a child: what, or whom, on the deepest level, the child represents for the parents; the degree to which the parents see themselves in the child; the needs parents may have that they subliminally hope the child will meet. For the infant there exists no abstract, “out-there” reality. The emotional milieu with which we surround the child is the world as he experiences it. In the words of the child psychiatrist and researcher Margaret Mahler, for the newborn, the parent is “the principal representative of the world.” To the infant and toddler, the world reveals itself in the image of the parent: in eye contact, intensity of glance, body language, tone of voice and, above all, in the day-today joy or emotional fatigue exhibited in the presence of the child. Whatever a parent’s intention, these are the means by which the child receives his or her most formative communications. Although they will be of paramount importance for development of the child’s personality, these subtle and often unconscious influences will be missed on psychological questionnaires or observations of parents in clinical settings. There is no way to measure a softening or an edge of anxiety in the voice, the warmth of a smile or the depth of furrows on a brow. We have no instruments to gauge the tension in a father’s body as he holds his infant or to record whether a mother’s gaze is clouded by worry or clear with calm anticipation. It may be said that no two children have exactly the same parents, in that the parenting they each receive may vary in highly significant ways. Whatever the hopes, wishes or intentions of the parent, the child does not experience the parent directly: the child experiences the parenting. I have known two siblings to disagree vehemently about their father’s personality during their childhood. Neither has to be wrong if we understand that they did not receive the same fathering, which is what formed their experience of the father. I have even seen subtly but significantly different mothering given to a pair of identical twins.

A brick could be used to show you how to live a richer, fuller, more satisfying life. Don’t you want to have fulfillment and meaning saturating your existence? I can show you how you can achieve this and so much more with just a simple brick. For just $99.99—not even an even hundred bucks, I’ll send you my exclusive life philosophy that’s built around a brick. Man’s used bricks to build houses for centuries. Now let one man, me, show you how a brick can be used to build your life up bigger and stronger than you ever imagined. But act now, because supplies are limited. This amazing offer won’t last forever. You don’t want to wake up in ten years to find yourself divorced, homeless, and missing your testicles because you waited even two hours too long to obtain this information. Become a hero today—save your life. Procrastination is only for the painful things in life. We prolong the boring, but why put off for tomorrow the exciting life you could be living today? If you’re not satisfied with the information I’m providing, I’m willing to offer you a no money back guarantee. That’s right, you read that wrong. If you are not 100% dissatisfied with my product, I’ll give you your money back. For $99.99 I’m offering 99.99%, but you’ve got to be willing to penny up that percentage to 100. Why delay? The life you really want is mine, and I’m willing to give it to you—for a price. That price is a one-time fee of $99.99, which of course everyone can afford—even if they can’t afford it. Homeless people can’t afford it, but they’re the people who need my product the most. Buy my product, or face the fact that in all probability you are going to end up homeless and sexless and unloved and filthy and stinky and probably even disabled, if not physically than certainly mentally. I don’t care if your testicles taste like peanut butter—if you don’t buy my product, even a dog won’t lick your balls you miserable cur. I curse you! God damn it, what are you, slow? Pay me my money so I can show you the path to true wealth. Don’t you want to be rich? Everything takes money—your marriage, your mortgage, and even prostitutes. I can show you the path to prostitution—and it starts by ignoring my pleas to help you. I’m not the bad guy here. I just want to help. You have some serious trust issues, my friend. I have the chance to earn your trust, and all it’s going to cost you is a measly $99.99. Would it help you to trust me if I told you that I trust you? Well, I do. Sure, I trust you. I trust you to make the smart decision for your life and order my product today. Don’t sleep on this decision, because you’ll only wake up in eight hours to find yourself living in a miserable future. And the future indeed looks bleak, my friend. War, famine, children forced to pimp out their parents just to feed the dog. Is this the kind of tomorrow you’d like to live in today? I can show you how to provide enough dog food to feed your grandpa for decades. In the future I’m offering you, your wife isn’t a whore that you sell for a knife swipe of peanut butter because you’re so hungry you actually considered eating your children. Become a hero—and save your kids’ lives. Your wife doesn’t want to spread her legs for strangers. Or maybe she does, and that was a bad example. Still, the principle stands. But you won’t be standing—in the future. Remember, you’ll be confined to a wheelchair. Mushrooms are for pizzas, not clouds, but without me, your life will atom bomb into oblivion. Nobody’s dropping a bomb while I’m around. The only thing I’m dropping is the price. Boom! I just lowered the price for you, just to show you that you are a valued customer. As a VIP, your new price on my product is just $99.96. That’s a savings of over two pennies (three, to be precise). And I’ll even throw in a jar of peanut butter for free. That’s a value of over $.99. But wait, there’s more! If you call within the next ten minutes, I’ll even throw in a blanket free of charge. . .

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.