Mail For Requesting Quotes

Mr. Beresford put down the Daily Mail, which he was reading, and applauded with somewhat unnecessary vigour. He was politely requested by his colleague not to be an ass.

What is it? Why does it matter? Do I need it? Do I want it? What are the hidden costs? Will I look back from the distant future and be glad I did it? If I never knew about it at all—if the request was lost in the mail, if they hadn’t been able

In sex one wants or does not want. And the grief, the sorrow of life is that one cannot make or coerce or persuade the wanting, cannot command it, cannot request it by mail order or finagle it through bureaucratic channels.

From time to time, Musk will send out an e-mail to the entire company to enforce a new policy or let them know about something that’s bothering him. One of the more famous e-mails arrived in May 2010 with the subject line: Acronyms Seriously Suck: There is a creeping tendency to use made up acronyms at SpaceX. Excessive use of made up acronyms is a significant impediment to communication and keeping communication good as we grow is incredibly important. Individually, a few acronyms here and there may not seem so bad, but if a thousand people are making these up, over time the result will be a huge glossary that we have to issue to new employees. No one can actually remember all these acronyms and people don’t want to seem dumb in a meeting, so they just sit there in ignorance. This is particularly tough on new employees. That needs to stop immediately or I will take drastic action—I have given enough warnings over the years. Unless an acronym is approved by me, it should not enter the SpaceX glossary. If there is an existing acronym that cannot reasonably be justified, it should be eliminated, as I have requested in the past. For example, there should be no “HTS” [horizontal test stand] or “VTS” [vertical test stand] designations for test stands. Those are particularly dumb, as they contain unnecessary words. A “stand” at our test site is obviously a *test* stand. VTS-3 is four syllables compared with “Tripod,” which is two, so the bloody acronym version actually takes longer to say than the name! The key test for an acronym is to ask whether it helps or hurts communication. An acronym that most engineers outside of SpaceX already know, such as GUI, is fine to use. It is also ok to make up a few acronyms/contractions every now and again, assuming I have approved them, eg MVac and M9 instead of Merlin 1C-Vacuum or Merlin 1C-Sea Level, but those need to be kept to a minimum.

He breathed in her hair, the sweet-smelling thickness of it. My father usually agreed with her requests, because stamped in his two-footed stance and jaw was the word Provider, and he loved her the way a bird-watcher's heart leaps when he hears the call of the roseate spoonbill, a fluffy pink wader, calling its lilting coo-coo from the mangroves. Check, says the bird-watcher. Sure, said my father, tapping a handful of mail against her back.

One girl raved about a nice voicemail a guy had recently left her. I kindly requested she play it and heard this gem: 'Hey, Lydia. It's Sam. Just calling to say what's up. Gimme a ring when you get a chance.' THAT WAS IT. I pleaded to know what was so great about this. She sweetly recalled that 'he remembered my name, he said hi, and he told me to call him back.' Never mind the fact that what she described was the content of LITERALLY EVERY VOICE MAIL IN HISTORY. Name, hello, please call back. Not really a boatload of charm on display. To fail this test, a guy would have to leave a message that said: 'No greeting. This is man. I don't remember you. End communication.

You have to e-mail me every day,” Lucy demanded. She threw a macaroon at my head to illustrate the seriousness of her request. I ducked it easily. “You too.” I tossed one back at her, missed, and hit Nicholas in the temple. “Ow,” he said mildly.

The very definition of what it means to be alone has changed. To be physically alone is still relatively easy, but many of us struggle daily to turn off e-mail, computers, or cell phones... Our students...find requests not to text during these activities strange, annoying, and downright silly.

February 2, 2010—Groundhog Day Addistar Network, Inc. Bridget Maslow, HR bmaslow@addistar.com Dear Ms. Maslow: Though I prefer to send letters of recommendation via the U.S. Postal Service, now considered by many to be as quaint as muttonchop whiskers and the butter churn, I hereby accede to your request for an e-mail evaluation of Quentin Eshe, who has applied for the position of assistant communications coordinator at Addistar.

Stevens worried about his staff and himself. In early June, he sent an e-mail to a State Department official in Washington asking that two six-man Mobile Security Detachments, known as MSD teams, of specially trained DS agents be allowed to remain in Libya through the national elections being held in July and August. Stevens wrote that State Department personnel “would feel much safer if we could keep two MSD teams with us through this period [to support] our staff and [provide a personal detail] for me and the [Deputy Chief of Mission] and any VIP visitors.” The request was denied, Stevens was told, because of staffing limitations and other commitments.

Raffensperger also requested and received a $5,591,800 grant from the privately funded Center for Election Innovation and Research (CEIR), a group funded by Facebook founder Mark Zuckerberg and his wife Priscilla Chan.84 The group reported Georgia used the funds to push mail-in balloting and to counteract negative messaging about mail-in voting.

She kept the books a week, and then returned them on a mail day with the postboy. She also sent a note saying: ‘I wish you would let me have some books about the emancipation of women.’ It was only after the man had left that the request struck her as naïve, a hopeless self-exposure; and she could hardly bear to open the parcel which was sent to her.

One girl raved about a nice voice mail a guy had recently left her. I kindly requested she play it and heard this gem: “Hey, Lydia. It’s Sam. Just calling to say what’s up. Gimme a ring when you get a chance.” THAT WAS IT. I pleaded to know what was so great about this. She sweetly recalled that “he remembered my name, he said hi, and he told me to call him back.” Never mind the fact that what she described was the content of LITERALLY EVERY VOICE MAIL IN HISTORY. Name, hello, please call back. Not really a boatload of charm on display. To fail this test, a guy would have to leave a message that said: “No greeting. This is a man. I don’t remember you. End communication.” When

we asked the options exchange to let our traders use programmed hand calculators on the floor. Our request was denied. The newcomers were not to have an advantage over the established old-time traders. We then asked for the next best thing, to be allowed to communicate by walkie-talkies with our floor traders. Denied. It reminded me a bit of what I had run into in Las Vegas with card counting. We then supplied our floor traders with printed trading tables that covered the ever-growing number of listed options. These were run off overnight on our high-speed printers and express-mailed to our offices in Princeton and Chicago. That served nearly as well as hand calculators would have.

Mr. Duffy Napp has just transmitted a nine-word e-mail asking that I immediately send a letter of reference to your firm on his behalf; his request has summoned from the basement of my heart a star-spangled constellation of joy, so eager am I to see Mr. Napp well established at Maladin IT. As for the basis of our acquaintanceship: I am a professor in an English department whose members consult Tech Help—aka Mr. Napp—only in moments of desperation. For example, let us imagine that a computer screen, on the penultimate page of a lengthy document, winks coyly, twice, and before the “save” button can be deployed, adopts a Stygian façade. In such a circumstance one’s only recourse—unpalatable though it may be—is to plead for assistance from a yawning adolescent who will roll his eyes at the prospect of one’s limited capabilities and helpless despair. I often imagine that in olden days people like myself would crawl to the doorway of Tech Help on our knees, bearing baskets of food, offerings of the harvest, the inner organs of neighbors and friends— all in exchange for a tenuous promise from these careless and inattentive gods that the thoughts we entrusted to our computers will be restored unharmed. Colleagues have warned me that the departure of Mr. Napp, our only remaining Tech Help employee, will leave us in darkness. I am ready. I have girded my loins and dispatched a secular prayer in the hope that, given the abysmal job market, a former mason or carpenter or salesman—someone over the age of twenty-five—is at this very moment being retrained in the subtle art of the computer and will, upon taking over from Mr. Napp, refrain (at least in the presence of anxious faculty seeking his or her help) from sending text messages or videos of costumed dogs to both colleagues and friends. I can almost imagine it: a person who would speak in full sentences—perhaps a person raised by a Hutterite grandparent on a working farm.

Reader's Digest (Reader's Digest USA) - Clip This Article on Location 56 | Added on Friday, May 16, 2014 12:06:55 AM Words of Lasting Interest Looking Out for The Lonely One teacher’s strategy to stop violence at its root BY GLENNON DOYLE MELTON  FROM MOMASTERY.COM PHOTOGRAPH BY DAN WINTERS A few weeks ago, I went into my son Chase’s class for tutoring. I’d e-mailed Chase’s teacher one evening and said, “Chase keeps telling me that this stuff you’re sending home is math—but I’m not sure I believe him. Help, please.” She e-mailed right back and said, “No problem! I can tutor Chase after school anytime.” And I said, “No, not him. Me. He gets it. Help me.” And that’s how I ended up standing at a chalkboard in an empty fifth-grade classroom while Chase’s teacher sat behind me, using a soothing voice to try to help me understand the “new way we teach long division.” Luckily for me, I didn’t have to unlearn much because I’d never really understood the “old way we taught long division.” It took me a solid hour to complete one problem, but I could tell that Chase’s teacher liked me anyway. She used to work with NASA, so obviously we have a whole lot in common. Afterward, we sat for a few minutes and talked about teaching children and what a sacred trust and responsibility it is. We agreed that subjects like math and reading are not the most important things that are learned in a classroom. We talked about shaping little hearts to become contributors to a larger community—and we discussed our mutual dream that those communities might be made up of individuals who are kind and brave above all. And then she told me this. Every Friday afternoon, she asks her students to take out a piece of paper and write down the names of four children with whom they’d like to sit the following week. The children know that these requests may or may not be honored. She also asks the students to nominate one student who they believe has been an exceptional classroom citizen that week. All ballots are privately submitted to her. And every single Friday afternoon, after the students go home, she takes out those slips of paper, places them in front of her, and studies them. She looks for patterns. Who is not getting requested by anyone else? Who can’t think of anyone to request? Who never gets noticed enough to be nominated? Who had a million friends last week and none this week? You see, Chase’s teacher is not looking for a new seating chart or “exceptional citizens.” Chase’s teacher is looking for lonely children. She’s looking for children who are struggling to connect with other children. She’s identifying the little ones who are falling through the cracks of the class’s social life. She is discovering whose gifts are going unnoticed by their peers. And she’s pinning down—right away—who’s being bullied and who is doing the bullying. As a teacher, parent, and lover of all children, I think this is the most brilliant Love Ninja strategy I have ever encountered. It’s like taking an X-ray of a classroom to see beneath the surface of things and into the hearts of students. It is like mining for gold—the gold being those children who need a little help, who need adults to step in and teach them how to make friends, how to ask others to play, how to join a group, or how to share their gifts. And it’s a bully deterrent because every teacher knows that bullying usually happens outside her eyeshot and that often kids being bullied are too intimidated to share. But, as she said, the truth comes out on those safe, private, little sheets of paper. As Chase’s teacher explained this simple, ingenious idea, I stared at her with my mouth hanging open. “How long have you been using this system?” I said. Ever since Columbine, she said. Every single Friday afternoon since Columbine. Good Lord. This brilliant woman watched Columbine knowing that all violence begins with disconnection. All

Like Felicity they methodically checked the house office, safe and family bank account details and financial affairs. Angelina then had Inspector Mick bug the boys’ homes, cars and offices and with the information she acquired came knowledge and contacts. She wrote a programme called listen, it saved all conversations digitally and converted it to text into a computer file in a remote location not traceable to her or anybody at 3WW but it recorded all his illicit dealings and it gave her valuable information. She hacked into their individual MIS computer systems and sent spyware via e-mail called virus protection free download and once opened it went through their c drive, all files on their computers, and copied all files to a ip address of a remote computer of Angelina’s request, in a phantom company named Borrow. All data was heavily encrypted and deleted after access and storage was onto an external hard drive storage box, deleting the electronic footpath. The spyware recorded their strokes on the keyboard and Angelina was able to secure even their banking pins and passwords and all their computer passwords. She had a brilliant computer mind, wasted in librarianship

mailed directly to prospects and leads sometimes with samples Create product and service awareness. Get the prospect to take action or request more information Email   Email opt-in list Enable email communication with leads and prospects Send useful information  Make special offers Web Site An online address that describes the company, its products and services  Generate leads Make it easier for customers to buy

Our first CTA is usually for another purchase: either the next book or a bundle of multiple books. After that we’ll have a call to join our e-mail list in order to get upcoming books free or at a discount. We often follow with a third CTA that contains either a list of our other books or (preferably) a link to a web page with that list (seeing as we can update the webpage easily but don’t want to update all of our books’ CTAs). Somewhere in there we usually try adding a request for the reader to leave a review for the book they’ve just read.

It will produce branches and bear fruit and become a splendid cedar….” —Ezekiel 17:23 (NIV) I e-mailed my siblings: “Prayers appreciated for a talk I’m giving on Thursday afternoon.” Several responded, relaying the sentiment “God is with you, and so are we.” At the appointed hour, I encouraged participants to compare their prayers to trees. I displayed photographs and artists’ renderings of gnarly olive trees, weeping willows, deserted palms, orange-laden orchards…. I handed out colored pencils and suggested they draw a tree that represented their recent prayers. “Imagine Jesus as the trunk—the core ‘vine’—and your prayers as the branches. Then consider the big picture: Whom is your prayer tree shading or protecting? Where is it in the seasonal cycles—producing hopeful spring blossoms or mature fruit? Do your prayer-branches reach for the sky in praise or bend close to the ground with requests? Is your tree in a solitary setting, or do you prefer praying when you’re surrounded by peers, as in a grove?” Eventually I asked them to explain their pictures. A husband had sketched two leafy trees side by side, representing his prayers with his wife. A mother had envisioned a passel of umbrella-shaped twigs, symbolizing parental prayers of protection. When I was packing up, a woman who’d held back earlier showed me a nearly hidden detail of her flourishing tree. At the base of the trunk, underneath grassy cover, she’d outlined deep roots. “They represent the grounding of my family, my upbringing.” “Oh my!” I smiled. “You introduced a whole new dimension.” I drove home with a revitalized prayer—like limbs stretching upward with thanksgiving—for my natal family and many others who have enriched my relationship with God. Lord, thank You for the grounding of my faith through my family and the family of God. —Evelyn Bence Digging Deeper: Ps 103:17–18; Prv 22:6

…Who through faith…whose weakness was turned to strength…. —Hebrews 11:33–34 (NIV) I probably shouldn’t have checked my computer one last time after a very tiring day. One click and I was staring in disbelief at an e-mail from our church prayer planning committee leader with more than one hundred prayer requests attached! The petitions had been gathered at our Ash Wednesday service, and no one thought about who was going to pray for them once they were placed on the altar. Although we weren’t an intercessory prayer group (we plan prayer events), our committee was elected! I was even more overwhelmed when I glanced at the list: chemotherapy, job losses, marriages falling apart, the death of young adults, anger issues, serious child behavior problems… I felt absolutely unable—and unwilling—to tackle the job. So instead of praying, I escaped to the laundry room to take the clothes out of the dryer. As I vigorously shook out a shirt, this thought came to mind: Here you are thinking it’s impossible to pray for one hundred requests. God not only hears billions of requests an hour, He also follows through and acts on them. I printed out the requests and put them by the chair where I do my morning prayers, and each morning I prayed for ten of them until I finally finished all of them. Dear Creator of the universe, help me to say yes to the spiritual tasks You assign me even when I feel unequal to the task. Amen. —Karen Barber Digging Deeper: Mk 10:45; 1 Pt 4:10–11

NASA news releases and other information are available automatically by sending an e-mail message with the subject line subscribe to hqnews-request@newsletters.nasa.gov. To unsubscribe from the list, send an e-mail message with the subject line unsubscribe to hqnews-request@newsletters.nasa.gov.

His favorite request dates back to 2004. SpaceX needed an actuator that would trigger the gimbal action used to steer the upper stage of Falcon 1. Davis had never built a piece of hardware before in his life and naturally went out to find some suppliers who could make an electro-mechanical actuator for him. He got a quote back for $120,000. “Elon laughed,” Davis said. “He said, ‘That part is no more complicated than a garage door opener. Your budget is five thousand dollars. Go make it work.’” Davis spent nine months building the actuator. At the end of the process, he toiled for three hours writing an e-mail to Musk covering the pros and cons of the device. The e-mail went into gory detail about how Davis had designed the part, why he had made various choices, and what its cost would be. As he pressed send, Davis felt anxiety surge through his body knowing that he’d given his all for almost a year to do something an engineer at another aerospace company would not even attempt. Musk rewarded all of this toil and angst with one of his standard responses. He wrote back, “Ok.” The actuator Davis designed ended up costing $3,900 and flew with Falcon 1 into space. “I put every ounce of intellectual capital I had into that e-mail and one minute later got that simple response,” Davis said. “Everyone in the company was having that same experience. One of my favorite things about Elon is his ability to make enormous decisions very quickly. That is still how it works today.” Kevin

If you suspect you’re not getting entirely truthful answers to your questions, request that the details be sent to you in writing. Remember, deceivers tend to fabricate less in e-mails than they do in person or on the phone.

Every now and then, I think my thoughts are fixed on one thing, and in fact they are not. When this happens, they will quite often clear their throat politely to get my attention, and then let me know what I was really thinking. And as I sat there in Dadeland Mall remembering Dear Doris, I heard a soft but very distinct ahem coming from an unused corner of my brain. I politely turned my focus there, expecting to hear a request for one more slice of the awful pizza. But what I found instead was much, much tastier. So much better, in fact, that I had That Feeling again. Once more I picked up my phone, and this time I had only good feelings about the device. In fact, I regretted ever disliking it—what a marvelous piece of equipment it was! It can take pictures, send text messages, access the Internet, become a GPS or a dictating machine or a hundred other things—and even make phone calls! And on top of all that wonderful possibility, it can send e-mails! Working quickly, I began to use a few of those splendid features. I went online and found a site that allows you to book hotel rooms; I booked one at the Galleon in South Miami under the name of Brian Murphy, the name that had been on my brother’s fake credit card. The site allowed me to pick a room and I chose Room 1221 for no particular reason, pressed confirm, and clicked off.

From time to time, Musk will send out an e-mail to the entire company to enforce a new policy or let them know about something that’s bothering him. One of the more famous e-mails arrived in May 2010 with the subject line: Acronyms Seriously Suck: There is a creeping tendency to use made up acronyms at SpaceX. Excessive use of made up acronyms is a significant impediment to communication and keeping communication good as we grow is incredibly important. Individually, a few acronyms here and there may not seem so bad, but if a thousand people are making these up, over time the result will be a huge glossary that we have to issue to new employees. No one can actually remember all these acronyms and people don’t want to seem dumb in a meeting, so they just sit there in ignorance. This is particularly tough on new employees. That needs to stop immediately or I will take drastic action—I have given enough warnings over the years. Unless an acronym is approved by me, it should not enter the SpaceX glossary. If there is an existing acronym that cannot reasonably be justified, it should be eliminated, as I have requested in the past. For example, there should be no “HTS” [horizontal test stand] or “VTS” [vertical test stand] designations for test stands. Those are particularly dumb, as they contain unnecessary words. A “stand” at our test site is obviously a *test* stand. VTS-3 is four syllables compared with “Tripod,” which is two, so the bloody acronym version actually takes longer to say than the name! The key test for an acronym is to ask whether it helps or hurts communication. An acronym that most engineers outside of SpaceX already know, such as GUI, is fine to use. It is also ok to make up a few acronyms/contractions every now and again, assuming I have approved them, eg MVac and M9 instead of Merlin 1C-Vacuum or Merlin 1C-Sea Level, but those need to be kept to a minimum. This

But surprisingly, people were significantly more likely to benefit from weak ties. Almost 28 percent heard about the job from a weak tie. Strong ties provide bonds, but weak ties serve as bridges: they provide more efficient access to new information. Our strong ties tend to travel in the same social circles and know about the same opportunities as we do. Weak ties are more likely to open up access to a different network, facilitating the discovery of original leads. Here’s the wrinkle: it’s tough to ask weak ties for help. Although they’re the faster route to new leads, we don’t always feel comfortable reaching out to them. The lack of mutual trust between acquaintances creates a psychological barrier. But givers like Adam Rifkin have discovered a loophole. It’s possible to get the best of both worlds: the trust of strong ties coupled with the novel information of weak ties. The key is reconnecting, and it’s a major reason why givers succeed in the long run. After Rifkin created the punk rock links on the Green Day site for Spencer in 1994, Excite took off, and Rifkin went back to graduate school. They lost touch for five years. When Rifkin was moving to Silicon Valley, he dug up the old e-mail chain and drafted a note to Spencer. “You may not remember me from five years ago; I’m the guy who made the change to the Green Day website,” Rifkin wrote. “I’m starting a company and moving to Silicon Valley, and I don’t know a lot of people. Would you be willing to meet with me and offer advice?” Rifkin wasn’t being a matcher. When he originally helped Spencer, he did it with no strings attached, never intending to call in a favor. But five years later, when he needed help, he reached out with a genuine request. Spencer was glad to help, and they met up for coffee. “I still pictured him as this huge guy with a Mohawk,” Rifkin says. “When I met him in person, he hardly said any words at all. He was even more introverted than I am.” By the second meeting, Spencer was introducing Rifkin to a venture capitalist. “A completely random set of events that happened in 1994 led to reengaging with him over e-mail in 1999, which led to my company getting founded in 2000,” Rifkin recalls. “Givers get lucky.

He glanced at his e-mail, saw the box was full of unread messages, missives, requests, and adds for cheap, Internet Viagra. Apparently, Abba Contiga Brezhnev, Contessa of some country he’d never heard of, had a few million bucks she needed laundered, and had gone straight past hello and howdy-do and on to calling him her dear.

Call your debit- and credit-card companies to let them know the countries you’ll be visiting, to ask about fees, request your PIN code (it will be mailed to you), and more. See here for details.

The next day, she flew back to Moscow. If anyone loved long-distance flights, it was Nora. She loved it when you found yourself nowhere at all—in a sort of abstract space and an indeterminate, vacillating time, when, all of a sudden, all obligations, all promises cease. Everything is put on hold—telephone calls, the mail, requests, offers, complaints—they all stop short, and you hover, you fly, you soar between heaven and earth, between earth and the moon, between the earth and the sun. You fall out of your ordinary system of coordinates. You fly … as Tengiz, my soulmate, had; the only one I knew who had burst through all the boundaries of this world alive, and had learned to inhabit another world—the world of shadows … Tengiz … Love beyond touch, love outside of time.

The next day, I phoned Senator Sander’s office and reported the activities of this man. By 2011, Sander’s office was fully informed about the CIA in my life and I was told that the office would send a Congressional Liaison officer to complain to CIA about what Sander’s staff termed “stalking.” In 2009, I also filed a FOIA request with the FBI in an attempt to learn if FBI was following me. I doubted that they were but I wanted to make sure. I had never found FBI participation in MKULTRA. The FOIA came back no documents located. After the incidents with the blond man, and my growing anger at the behavior of CIA, who I was certain was behind the harassment, I phoned the FBI office in Albany, New York and explained the situation I had been involved in with CIA. I recall telling the FBI that I realized it all sounded crazy and that the behavior of the CIA was indeed crazy, but that what I was reporting to FBI was accurate. I told the woman on the phone about being followed for months by a man I was able to identify as an undercover federal agent and I gave her his name. I asked the FBI to help me stop the harassment I was being subjected to by CIA and asked them to check with Senator Sander’s office if they still didn’t believe me. I never saw the blond man again and as the weeks went by, I noticed I wasn’t being followed. My new lawyer thought it was unusual for the FBI not to open a case file on a complaint, but I never heard from FBI. By May 2011, I had only one encounter with a stranger in a parking lot. It was similar to the other encounters, without the hostility demonstrated by the blond man. The harassment stopped in late 2010, except my phone remains tapped. I stopped seeing strangers following me, and my mail stopped being stolen. I did however note that by 2010 I stopped sending FOIA requests and no longer requested the help of elected officials. I suspect the reason the harassment stopped was because of the complaints I made to Sanders and the FBI. I don’t doubt that CIA was responsible. Who else would have the sophistication to pull off the types of surveillance that I was subjected to for years after I filed the lawsuit and discovered the Vermont CIA experiments?

 I motioned at Frank’s clipboard with a chunk of pita bread. “Gimme the skinny.”   “Well, nothing they’re asking for is too crazy. Basic needs stuff. Though they asked for access to some TV time, a communal computer so they can e-mail—”   “Gnomes e-mail?” Ramon sounded both amused and skeptical.   “Yeah, but I think the computer request was mostly from the Minotaur. The gladiators just wanted to use it to check hockey scores and stuff.”   “Anyone else think it’s funny that what Frank just said didn’t seem weird at all?” Ramon asked.   Brooke rested her chin in her hands. “Nothing seems weird to me anymore.” Ramon reached over and hugged her to him, kissing her cheek. She gave a little half smile and leaned into it.   “I was too busy trying to figure out why the gladiators wanted to check hockey scores, which just goes to show you how skewed my sense of strange has become,” I said.   Frank shrugged, not looking up from the clipboard. “They’re Canadian.”   I swallowed my vitamin as quickly as possible, grimacing from the aftertaste. “But they’re gladiators. Wouldn’t that make them Roman or Greek or something?”   “I asked them the same thing. I guess the marble they’re carved from comes from Canada. You can kind of tell if you talk to them long enough. They say ‘eh’ a lot. They don’t seem to have spent much time in their homeland, so I think they are basing most of their culture on stereotypes.”   “Maybe we should hold a Canada party or something,” I said. “Like a little cultural festival. Then we should hold one for the gnomes, because they just boggle me entirely.”   Frank snickered. “No kidding

Piers Morgan Piers Morgan is a British journalist best known for his editorial work for the Daily Mirror from 1995 through 2004. He is also a successful author and television personality whose recent credits include a recurring role as a judge on NBC’s America’s Got Talent. A controversial member of the tabloid press during Diana’s lifetime, Piers Morgan established a uniquely close relationship with the Princess during the 1990s. Lunch with Diana. A big day--a massive, humongous day, in fact. I got there ten minutes early, feeling decidedly nervous. The Kensington Palace front door was opened by her beaming butler. He walked me up the stairs, chatting cheerfully about the weather and my journey, as if a tabloid editor prowling around Diana’s home was a perfectly normal occurrence. He said that the “Boss” was running a bit late, joking that “she’ll be furious you are here first!” and invited me to have a drink. “What does she have?” I asked. “Water, usually,” he replied, “but wouldn’t you rather have a nice glass of wine? She won’t mind in the slightest.” I readily agreed, if only to calm my racing heartbeat. He then left me alone in the suitably regal sitting room. Diana had a perfectly normal piano covered in perfectly normal family snaps. It’s just that this family was the most photographed on the planet. Lots of pictures of her boys, the young heirs, perhaps the men who will kill off, or secure, the very future of the monarchy. To us, they were just soap opera stars, semi-real figments of tabloid headlines and the occasional palace balcony wave. But here they were, her boys, in picture frames, like any other adored sons. Just sitting in her private room was fascinating. Her magazines lay on the table, from Vogue to Hello, as well as her newspapers--the Daily Mail at the top of the pile, obviously, if distressingly. After I had spent ten minutes on my own, she swept in, gushing: “I’m so sorry to have kept you, Piers. I hope Paul has been looking after you all right.” And then came what was surely one of the most needless requests of all time: “Would you mind awfully if William joins us for lunch? He’s on an exeat from Eton, and I just thought that given you are a bit younger than most editors, it might be good for both of you to get to know each other.” “I’m sorry, but that would be terribly inconvenient,” I replied sternly. Diana blushed slightly and started a stuttering “Yes, of course, I’m so sorry…” apology, when I burst out laughing. “Yes, ma’am, I think I can stretch to allowing the future king to join us for lunch.” The absurdity of this conversation held no apparent bounds.

Piers Morgan Piers Morgan is a British journalist best known for his editorial work for the Daily Mirror from 1995 through 2004. He is also a successful author and television personality whose recent credits include a recurring role as a judge on NBC’s America’s Got Talent. A controversial member of the tabloid press during Diana’s lifetime, Piers Morgan established a uniquely close relationship with the Princess during the 1990s. Just sitting in her private room was fascinating. Her magazines lay on the table, from Vogue to Hello, as well as her newspapers--the Daily Mail at the top of the pile, obviously, if distressingly. After I had spent ten minutes on my own, she swept in, gushing: “I’m so sorry to have kept you, Piers. I hope Paul has been looking after you all right.” And then came what was surely one of the most needless requests of all time: “Would you mind awfully if William joins us for lunch? He’s on an exeat from Eton, and I just thought that given you are a bit younger than most editors, it might be good for both of you to get to know each other.” “I’m sorry, but that would be terribly inconvenient,” I replied sternly. Diana blushed slightly and started a stuttering “Yes, of course, I’m so sorry…” apology, when I burst out laughing. “Yes, ma’am, I think I can stretch to allowing the future king to join us for lunch.” The absurdity of this conversation held no apparent bounds. But before he joined us, Diana wanted a little chat. “How’s your circulation?” she asked. Bloody rampant, I thought, as she nestled into her sofa, radiating a surprisingly high degree of sexual allure. “Oh very healthy, ma’am, thanks to you.” She laughed, a tad insincerely. We discussed her mate Fergie. “Can’t you go a bit easier on her?” Diana pleaded, with genuine concern in those extraordinarily big, expressively deep, blue eyes. “Well, she’s her own worst enemy,” I replied. “Look at this morning’s front pages--I mean, who the hell takes the Concorde the day after the papers reveal she’s £3 million in debt?” “I know, I know,” sighed the Princess, “but she means well; she has a big heart. It’s not easy for her.” We debated the merits of Fergie, or even Diana herself, emigrating away from the media firestorm. “Yes, but to where? I’ve thought about it often, but somebody would find me wherever I went.” And then I saw a flash of real sadness in her face, a desperation almost to have her anonymity back, but knowing it is gone forever. I asked what it was like “being Diana.” “Oh God, let’s face it, even I have had enough of Diana now--and I am Diana.” She screeched with laughter, and I saw her chameleon side. Able to switch so easily from misery to hilarity. “It’s been ridiculous recently, just one thing after another. But I can’t stop the press writing about me, can I? You are hardly going to say ‘Oh, okay then, we’ll leave you alone.’ I would like to have a good break. I meet a lot of ordinary people, and they are always so kind to me. They shout out things like ‘Eh, Di, I know what you’re going through, luv,’ and I laughed and think: ‘If only you really knew. He’s worrying about his allotment or whatever, and I’ve got things like the future of the monarchy on my mind.’” More screeches--she has a great laugh. A really earthy infectious cackle. Like a Sloaney Barbara Windsor.

By suppertime the following day, Nic was ready to declare the honeymoon officially over. Her husband was a tyrant. First he demanded she hang a Closed sign on the clinic door and refer her patients to the vet hospital in Creede. No amount of calm, collected insistence that she could still perform her job while on crutches moved him. Next he refused to leave the bathroom while she hung her head over the toilet for her daily dose of morning sickness. Even if she did appreciate his steadying hands at her waist and his help keeping her hair out of the way, that didn’t mean she shouldn’t have control over who accompanied her to the bathroom under what circumstances. Finally, when she mentioned her intention to go to Cavanaugh House after supper for a meeting Celeste had requested, he took it upon himself to arrange for the meeting to be moved to Nic’s house without even asking her if she cared. “Of all the nerve,” she grumbled as she sat in the overstuffed chair in her living room, her injured leg propped on an ottoman, flipping through the mail he’d brought in from the mailbox moments before. The worst part of it was that she knew he was right about just about everything.

Get started by using a service like Catalog Choice, which eliminates most unwanted mailings. Usually it’ll take a month or so for the various companies to follow through on your request. Then you can use the following steps to make sure you’re completely off these unwanted lists: Go to DMACHOICE.org to get rid of unwanted magazines and newsletters. Go to OptOutPrescreen.com (US only) to get rid of unwanted credit card offers. Write to the mail preference service (for the US or the UK) to opt out your name from the major mailing list.

Stephenson summarizes his communication policy as follows: Persons who wish to interfere with my concentration are politely requested not to do so, and warned that I don’t answer e-mail… lest [my communication policy’s] key message get lost in the verbiage, I will put it here succinctly: All of my time and attention are spoken for—several times over. Please do not ask for them. To further justify this policy, Stephenson wrote an essay titled “Why I Am a Bad Correspondent.” At the core of his explanation for his inaccessibility is the following decision: The productivity equation is a non-linear one, in other words. This accounts for why I am a bad correspondent and why I very rarely accept speaking engagements. If I organize my life in such a way that I get lots of long, consecutive, uninterrupted time-chunks, I can write novels. But as those chunks get separated and fragmented, my productivity as a novelist drops spectacularly.

Even so, most of the stories people told about Amos [Tversky] had less to do with what came out of his mouth than with the unusual way he moved through the world. He kept the hours of a vampire. He went to bed when the sun came up and woke up at happy hour. He ate pickles for breakfast and eggs for dinner. He minimized quotidian tasks he thought a waste of time—he could be found in the middle of the day, having just woken up, driving himself to work while shaving and brushing his teeth in the rearview mirror. “He never knew what time of the day it was,” said his daughter, Dona. “It didn’t matter. He’s living in his own sphere and you just happened to encounter him there.” He didn’t pretend to be interested in whatever others expected him to be interested in—God help anyone who tried to drag him to a museum or a board meeting. “For those who like that sort of thing, that is the sort of thing they like,” Amos liked to say, plucking a line from the Muriel Spark novel The Prime of Miss Jean Brodie. “He just skipped family vacations,” says his daughter. “He’d come if he liked the place. Otherwise he didn’t.” The children didn’t take it personally: They loved their father and knew that he loved them. “He loved people,” said his son Oren. “He just didn’t like social norms. A lot of things that most human beings would never think to do, to Amos simply made sense. For instance, when he wanted to go for a run he . . . went for a run. No stretching, no jogging outfit or, for that matter, jogging: He’d simply strip off his slacks and sprint out his front door in his underpants and run as fast as he could until he couldn’t run anymore. “Amos thought people paid an enormous price to avoid mild embarrassment,” said his friend Avishai Margalit, “and he himself decided very early on it was not worth it.” What all those who came to know Amos eventually realized was that the man had a preternatural gift for doing only precisely what he wanted to do. Varda Liberman recalled visiting him one day and seeing a table with a week’s worth of mail on it. There were tidy little stacks, one for each day, each filled with requests and entreaties and demands upon Amos’s time: job offers, offers of honorary degrees, requests for interviews and lectures, requests for help with some abstruse problem, bills. When the new mail came in Amos opened anything that interested him and left the rest in its daily pile. Each day the new mail arrived and shoved the old mail down the table. When a pile reached the end of the table Amos pushed it, unopened, off the edge into a waiting garbage can. “The nice thing about things that are urgent,” he liked to say, “is that if you wait long enough they aren’t urgent anymore.” “I would say to Amos I have to do this or I have to do that,” recalled his old friend Yeshu Kolodny. “And he would say, ‘No. You don’t.’ And I thought: lucky man!

Direct response marketing is designed to evoke an immediate response and compel prospects to take some specific action, such as opting in to your email list, picking up the phone and calling for more information, placing an order or being directed to a web page. So what makes a direct response ad? Here are some of the main characteristics: It’s trackable. That is, when someone responds, you know which ad and which media was responsible for generating the response. This is in direct contrast to mass media or “brand” marketing—no one will ever know what ad compelled you to buy that can of Coke; heck you may not even know yourself. It’s measurable. Since you know which ads are being responded to and how many sales you’ve received from each one, you can measure exactly how effective each ad is. You then drop or change ads that are not giving you a return on investment. It uses compelling headlines and sales copy. Direct response marketing has a compelling message of strong interest to your chosen prospects. It uses attention-grabbing headlines with strong sales copy that is “salesmanship in print.” Often the ad looks more like an editorial than an ad (hence making it at least three times more likely to get read). It targets a specific audience or niche. Prospects within specific verticals, geographic zones or niche markets are targeted. The ad aims to appeal to a narrow target market. It makes a specific offer. Usually, the ad makes a specific value-packed offer. Often the aim is not necessarily to sell anything from the ad but to simply get the prospect to take the next action, such as requesting a free report. The offer focuses on the prospect rather than on the advertiser and talks about the prospect’s interests, desires, fears, and frustrations. By contrast, mass media or “brand” marketing has a broad, one-size-fits-all marketing message and is focused on the advertiser. It demands a response. Direct response advertising has a “call to action,” compelling the prospect to do something specific. It also includes a means of response and “capture” of these responses. Interested, high-probability prospects have easy ways to respond, such as a regular phone number, a free recorded message line, a website, a fax back form, a reply card or coupons. When the prospect responds, as much of the person’s contact information as possible is captured so that they can be contacted beyond the initial response. It includes multi-step, short-term follow-up. In exchange for capturing the prospect’s details, valuable education and information on the prospect’s problem is offered. The information should carry with it a second “irresistible offer”—tied to whatever next step you want the prospect to take, such as calling to schedule an appointment or coming into the showroom or store. Then a series of follow-up “touches” via different media such as mail, email, fax and phone are made. Often there is a time or quantity limit on the offer.

From mid-2011 to about mid-2016, employees at Wells Fargo Bank opened over three and a half million fake bank accounts. As The New York Times reported in 2016, “Some customers noticed the deception when they were charged unexpected fees, received credit or debit cards in the mail that they did not request, or started hearing from debt collectors about accounts they did not recognize. But most of the sham accounts went unnoticed, as employees would routinely close them shortly after opening them.” Ultimately, 5,300 Wells Fargo employees were fired as a result of their involvement in these deceptive practices. Practices that then CEO John Stumpf told Congress “go against everything regarding our core principles, our ethics and our culture.

Push to Completion Responsibility or accountability isn’t about starting a task or a project. It happens when we carry it to completion. For example, every now and then I ask someone to help me find something or get a hold of someone. A few days go by and I don’t hear back, so I follow up on my request. “I looked it up but couldn’t find anything” is the answer I get, or “I e-mailed him but haven’t gotten a reply back yet.” Those who are brilliant at pushing to completion do all the things the rest of us do to start a task and when they run into a roadblock, figure out all the other ways they can continue to make progress. They don’t simply repeat what they’ve done. When asked about their progress they don’t reply, “I’ll try to e-mail him again.” The really gifted Completers start thinking about what workarounds they can use if whatever they tried before isn’t working well enough or quickly enough. Even if they never end up having to use that next step, it’s already been considered. The gift of this practice is that the next time a similar challenge comes up, ideas are already generated, and new relationships already exist thanks to the way they handled things the previous time. This is what makes them so resourceful. It’s not how they solved one problem, it’s how prepared they are to solve the next problem.

When I look in my e-mail inbox now, almost eighty years later, I see the same problems. Here are a few actual messages I get from professional salespeople, usually people I don’t know who work at companies I’ve never heard of. For example, they’ll routinely frame their requests in terms of what’s in it for them instead of what’s in it for me. Do you have time to talk or meet up? I would value the opportunity for a twenty-minute meeting. They’ll inadvertently make me feel as if their time and effort is more important than mine by offering an exchange of coffee for an hour of my day or by fitting me into their schedule. Let me know, as I have some time over the next few days. Often they’ll simply repeat their self-centered messages thinking that badgering me will change the outcome.

The turn of phrase has not only proven to increase how much bus fare people give, but has also been effective in boosting charitable donations and participation in voluntary surveys. In fact, a recent meta-analysis of forty-two studies involving over twenty-two thousand participants concluded that these few words, placed at the end of a request, are a highly effective way to gain compliance, doubling the likelihood of people saying yes.24 The magic words the researchers discovered? The phrase “But you are free to accept or refuse.” The “but you are free” technique demonstrates how we are more likely to be persuaded to give when our ability to choose is reaffirmed. Not only was the effect observed during face-to-face interactions, but also over e-mail. Although the research did not directly look at how products and services might use the technique, the study provides an important insight into how companies maintain or lose the user’s attention. Why does reminding people of their freedom to choose, as demonstrated in the French bus fare study, prove so effective? The researchers believe the phrase “But you are free” disarms our instinctive rejection of being told what to do. If you have ever grumbled at your mother when she tells you to put on a coat or felt your blood pressure rise when your boss micromanages you, you have experienced what psychologists term reactance, the hair-trigger response to threats to your autonomy. However, when a request is coupled with an affirmation of the right to choose, reactance is kept at bay.

Set your 3 MITs (Most Important Tasks) each morning. Single-task. When you work on a task, don’t switch to other tasks. Process your in-box to empty. Check e-mail just twice a day. Exercise five to ten minutes a day. Work while disconnected, with no distractions. Follow a morning routine. Eat more fruits and veggies every day. Keep your desk decluttered. Say no to commitments and requests that aren’t on your Short List (see Chapter 13, Simple Commitments). Declutter your house for fifteen minutes a day. Stick to

These e-mails from helplessness patients, I recognize that they are an emblem of their frustration and rarely achieve their goal. More often than not, the narcissistic partner will respond with only a short response of a few words, not respond at all, or respond to the most damning parts, and the thoughtful request or plea may simply turn into one more opportunity to experience their rage. There is no back door when someone does not or will not hear you—the e-mail may be cathartic for you, but expect no miracles. Your better bet is to write it and send it to a trusted friend. Or cast it off to sea, or burn it—just do not send it to your narcissistic partner.

So here’s to love and loving your portable handheld telecommunication device. Stay inside where it’s temperature-controlled and there are no bugs and spend some time celebrating your beloved today. Make a delicious homemade casserole (look up the recipe on your phone), dip out to pick up a fancy bottle of wine (request a Lyft from your phone), sit next to a cozy fire (YouTube a fireplace video on your phone), sing along to your favorite jams (find it on Spotify on your phone), listen to your favorite book (open Audible on your phone), watch some cheesy movies (did you know you can get Netflix on your phone?!), send an update to the family members you haven’t seen in a while (use e-mail from your phone), order some Indian takeout (Grubhub dot com on your phone), text your homegirl some juicy gossip from your phone, and since you’re playing around on it anyway, why not do a little shopping on your phone? Is it holiday time? If so, maybe you could stop being a huge grinch for a change and just buy everyone in your circle the one thing we’ve been conditioned to constantly want: A NEW PHONE.

Let’s say it’s 10:26 a.m. Monday, and you’re in your office. You’ve just ended a half-hour unexpected phone call with a prospective client. You have three pages of scribbled notes from the conversation. There’s a meeting scheduled with your staff at eleven, about half an hour from now. You were out late last night with your spouse’s parents and are still a little frayed around the edges (you told your father-in-law you’d get back to him about … what?). Your assistant just put two arriving international express packages on your desk, and additionally says he needs to talk with you about three urgent meeting requests he doesn’t know how you want handled. You have a major strategic-planning session coming up in two days, for which you have yet to formulate your ideas. The oil indicator light in your car came on as you drove to work this morning. And your boss hinted as you passed her earlier in the hall that she’d like your thoughts on the e-mail she sent you last night, before this afternoon’s three o’clock meeting. Are your systems set up to maximally support dealing with this reality, at 10:26 on Monday morning? If you’re still keeping things in your head, and if you’re still trying to capture only the “critical” stuff in your lists, I suggest that the answer is no.

If you want to create something worthwhile with your life, you need to draw a line between the world’s demands and your own ambitions. Yes, we all have bills to pay and obligations to satisfy. But for most of us there’s a wide gray area between the have-tos and want-tos in our lives. If you’re not careful, that area will fill up with e-mail, meetings, and the requests of others, leaving no room for the work you consider important.

f you're looking for sparkle in your life, I've got some great ideas. • Nothing lifts my spirits more than encouraging scriptures. Try framing a card with your favorite Bible verse and hang it next to where you do your work. Talk about sparkle! And make sure your children have their own Bibles to introduce "sparkle" in their lives. • Ask a friend to be your prayer partner for a week. Call or e-mail each other with prayer requests and praises. Or walk together and get rid of some pounds while praying. Write prayers that go along with a verse of Scripture. • Volunteer your home for a Bible study. Be on the lookout for ways to obey God by serving others. Such simple things, but what joy they can bring.

3. Follow the 24-hour rule. Within one day of receiving any new communication requiring action-mail, e-mail, phone calls, requests, and so on-take at least one step toward responding to it. Better yet, do one thing on each new task the minute you learn of it. This will keep dreaded tasks from looming larger than life.

Piers Morgan Piers Morgan is a British journalist best known for his editorial work for the Daily Mirror from 1995 through 2004. He is also a successful author and television personality whose recent credits include a recurring role as a judge on NBC’s America’s Got Talent. A controversial member of the tabloid press during Diana’s lifetime, Piers Morgan established a uniquely close relationship with the Princess during the 1990s. Just sitting in her private room was fascinating. Her magazines lay on the table, from Vogue to Hello, as well as her newspapers--the Daily Mail at the top of the pile, obviously, if distressingly. After I had spent ten minutes on my own, she swept in, gushing: “I’m so sorry to have kept you, Piers. I hope Paul has been looking after you all right.” And then came what was surely one of the most needless requests of all time: “Would you mind awfully if William joins us for lunch? He’s on an exeat from Eton, and I just thought that given you are a bit younger than most editors, it might be good for both of you to get to know each other.” “I’m sorry, but that would be terribly inconvenient,” I replied sternly. Diana blushed slightly and started a stuttering “Yes, of course, I’m so sorry…” apology, when I burst out laughing. “Yes, ma’am, I think I can stretch to allowing the future king to join us for lunch.” The absurdity of this conversation held no apparent bounds. But before he joined us, Diana wanted a little chat. “How’s your circulation?” she asked. Bloody rampant, I thought, as she nestled into her sofa, radiating a surprisingly high degree of sexual allure. “Oh very healthy, ma’am, thanks to you.” She laughed, a tad insincerely. We discussed her mate Fergie. “Can’t you go a bit easier on her?” Diana pleaded, with genuine concern in those extraordinarily big, expressively deep, blue eyes. “Well, she’s her own worst enemy,” I replied. “Look at this morning’s front pages--I mean, who the hell takes the Concorde the day after the papers reveal she’s 3 million in debt?” “I know, I know,” sighed the Princess, “but she means well; she has a big heart. It’s not easy for her.” We debated the merits of Fergie, or even Diana herself, emigrating away from the media firestorm. “Yes, but to where? I’ve thought about it often, but somebody would find me wherever I went.” And then I saw a flash of real sadness in her face, a desperation almost to have her anonymity back, but knowing it is gone forever. I asked what it was like “being Diana.” “Oh God, let’s face it, even I have had enough of Diana now--and I am Diana.” She screeched with laughter, and I saw her chameleon side. Able to switch so easily from misery to hilarity. “It’s been ridiculous recently, just one thing after another. But I can’t stop the press writing about me, can I? You are hardly going to say ‘Oh, okay then, we’ll leave you alone.’ I would like to have a good break. I meet a lot of ordinary people, and they are always so kind to me. They shout out things like ‘Eh, Di, I know what you’re going through, luv,’ and I laughed and think: ‘If only you really knew. He’s worrying about his allotment or whatever, and I’ve got things like the future of the monarchy on my mind.’” More screeches--she has a great laugh. A really earthy infectious cackle. Like a Sloaney Barbara Windsor.

Calling students on the first day of school and praying for them. Sending students photos taken of them at youth group events. (Always get double prints.) Dropping by their workplaces just to say hi. Attending the last quarter, inning, or set of their games. (Although you can drop by earlier, coming at the end affords the opportunity to interact with your students after-ward.) Mailing favorite snacks to arrive on their birthdays. Calling students' parents just to brag on them. (e.g.,“Mrs. Gates, your son Billy is doing some amazing things with computer graphics for our small groups!”) Taping notes of encouragement to the front door during exams or other stressful periods. (Ring the doorbell and disappear.) Actually taping notes of encouragement directly on students. Inviting students over for dinner. Letting a group of (same-sex) students spend the night. Following up a few days after a student shares a prayer request. Using your students as positive illustrations in your message or Bible study. (It's always a good idea to get permission first.) Mailing goofy postcards for no reason. Dropping off brain food (a double cheeseburger) the night before a big test. Asking students—on a one-to-one basis—to pray for you. Remembering students’ names

The initial shows were put together from verbal requests, but soon the mail poured in. For producers Wheaton and Knight, every mailbag was an adventure. One soldier wanted only to hear actress Carole Landis sigh. Another requested that Charles Laughton instruct Donald Duck in the finer points of elocution. The bizarre fed upon itself, and engineers were sent to record the sounds of birds chirping in one soldier’s Indiana hometown and, for another, the sounds of a nickel slot machine paying off a jackpot. The show was described by Bob Burns as “so important and expensive that only Uncle Sam is big enough to sponsor it.

Culture is critical because it influences how people act in the absence of specific directives and rules, or when those rules reach their breaking point. In a notorious example from 2017, acting at the request of United Airlines, Chicago Department of Aviation employees forcibly dragged passenger David Dao off an overbooked flight, breaking his nose, knocking out two of his teeth, and giving him a significant concussion in the process. The next morning, United CEO Oscar Munoz sent a rather perplexing e-mail to United Airlines employees.

Broadly speaking, this research provides a valuable insight into human behavior: An ounce of personalized extra effort is worth a pound of persuasion. The more personalized you make a request, the more likely you’ll be to get someone to agree to that request. More specifically, this research shows that in the office or in the community, a personalized sticky note could highlight the importance of your reports and communications and prevent them from becoming the proverbial needle in a haystack of other reports, letters, and mailings that are also vying for attention.

already laid out to get responses from “warm” e-mails. • Live and die by your Subject line. If you don’t, your e-mail may never get read. Focus on your strongest hook, either the contact you have in common or the specific value you have to offer. Make them curious. • Game the timing. There’s a lot of debate about the best time to e-mail, but I personally like to fire away when I think the person is apt to be spending time on e-mailing. Their morning, lunchtime, and the last hours of the workday are typical. • Be brief. Once you’ve written a draft, the “best” version of it is usually 50 percent shorter. Yes, we’re half as interesting as we think! Your e-mail should fit into a single screen. If I have to scroll to get to the point, I’ve already lost interest. • Have a clear call to action. What do you want them to do? Make your first request clear and easy. Request fifteen minutes on the phone, not just a vague phone call. Offer suggested dates and times, not just “a meeting sometime.” Short-circuit the process as much as you can, and don’t make them guess what you’re looking for. • Read it out loud. I had an assistant who would do this with every e-mail she wrote, and it always made me laugh when I caught her in the act. But she was smart. Listening to herself, she ensured that the language was clear and conversational, and she timed it, too, with a forty-five-second limit. • Spell-check. There’s no excuse for poor spelling and grammar in an e-mail. I’ve written two books and have a URL with my name in it, and I still get people e-mailing “Keith Ferazzi” with one “r.” I know you’ll do better.

Plastics: Most curbside recycling pickups do not accept plastic bags, plastic sleeves, or Tyvek envelopes. Proactively requesting your senders not to mail any is the best way to avoid them. However, when your request is ignored, you can set the materials aside for reuse or check the list of items accepted in plastic bag collection bins such as those offered at grocery stores, as many accept more than grocery bags. Alternatively, you can send Tyvek envelopes for recycling (see “Resources”). Such parcel stuffers as bubble wrap (no tape attached), packing peanuts, or Styrofoam (entire pads only) are accepted at participating UPS stores for reuse. Alternatively, you can call the Plastic Loose Fill Council’s Peanut Hotline (1-800-828-2214) for the names of local businesses that also accept them for reuse.

Become a junk mail detective. • Commercial catalogs: Go to CatalogChoice.org (they cancel catalogs for you) or call the catalogs directly. I opted out and I have never been happier with my personal sense of decorating and celebrating. • First-class mail: Do not open the unwanted letter. Its postage includes return service; you can write “Refused—Return to sender” and “Take me off your mailing list” on the front of the unopened envelope. I keep a pen in my mailbox for that specific purpose. • Mail addressed to the previous resident: Fill out a U.S. Postal Service change-of-address card for each previous resident. In lieu of a new address, write: “Moved, no forwarding address.” In the signature area, sign your name and write “Form filled by current resident of home [your name], agent for the above.” Hand the form to your carrier or postal clerk. • For standard/ third-class presorted mail: Do not open those that mention “return service requested,” “forwarding service requested,” “change service requested,” or “address service requested.” These postages also include return service, so here, too, you can write “Refused—Return to sender” and “Take me off your mailing list” on the front of an unopened envelope. Otherwise, open the letter, look for contact info, then call/ email/ write to be taken off the mailing list. These items typically include promotional flyers, brochures, and coupon packs. Make sure to also request that your name or address not be sold, rented, shared, or traded. • Bulk mail: Inexpensive bulk mailing, used for items such as community education catalogs, allows advertisers to mail to all homes in a carrier route. It is not directly addressed to a specific name or address but to “local” or “postal customer,” and is therefore most difficult to stop. A postal supervisor told me that my carrier had to deliver them and that he could take them back when refused, but since the postage does not include return service, the mailman would simply throw the mail away with no further action. The best way to reduce the production of such mailings is to contact the senders directly and convince them to either choose a different type of postage or adopt Internet communication instead. In the case of community-born mailing, one could also persuade his/ her city council to boycott the postage preference. But ideally, the U.S. Postal Service would not even provide this wasteful option.

1. State the situation. “You go right in and hit them with how you see it in the cold light of day, without being too inflammatory or dramatic,” says Rosenberg. She made it clear to the A.M.A. that (a) having no women speakers was wrong, and (b) hiring her would be a step in the right direction. It makes sense that before you can speak persuasively—that is, before you speak from a position of passion and personal knowledge—you need to know where you stand. 2. Communicate your feelings. We downplay the influence of emotions in our day-to-day contacts, especially in the business world. We’re told that vulnerability is a bad thing and we should be wary of revealing our feelings. But as we gain comfort using “I feel” with others, our encounters take on depth and sincerity. Your emotions are a gift of respect and caring to your listeners. 3. Deliver the bottom line. This is the moment of truth when you state, with utter clarity, what it is you want. If you’re going to put your neck on the line, you’d better know why. The truth is the fastest route to a solution, but be realistic. While I knew Phil Knight of Nike wasn’t going to buy anything based on one five-minute conversation on a bus in Davos, Switzerland, I did make sure to get his e-mail and tell him that I’d like to follow up with him again sometime. Then I did so. 4. Use an open-ended question. A request that is expressed as a question—one that cannot be answered by a yes or no—is less threatening. How do you feel about this? How can we solve this problem? The issue has been raised, your feelings expressed, your desires articulated. With an open-ended suggestion or question, you invite the other person to work toward a solution with you. I didn’t insist on a specific lunch date at a specific time with Phil. I left it open and didn’t allow our first exchange to be weighted down by unnecessary obligations

Acronyms Seriously Suck: There is a creeping tendency to use made up acronyms at SpaceX. Excessive use of made up acronyms is a significant impediment to communication and keeping communication good as we grow is incredibly important. Individually, a few acronyms here and there may not seem so bad, but if a thousand people are making these up, over time the result will be a huge glossary that we have to issue to new employees. No one can actually remember all these acronyms and people don’t want to seem dumb in a meeting, so they just sit there in ignorance. This is particularly tough on new employees. That needs to stop immediately or I will take drastic action—I have given enough warnings over the years. Unless an acronym is approved by me, it should not enter the SpaceX glossary. If there is an existing acronym that cannot reasonably be justified, it should be eliminated, as I have requested in the past. For example, there should be no “HTS” [horizontal test stand] or “VTS” [vertical test stand] designations for test stands. Those are particularly dumb, as they contain unnecessary words. A “stand” at our test site is obviously a *test* stand. VTS-3 is four syllables compared with “Tripod,” which is two, so the bloody acronym version actually takes longer to say than the name! The key test for an acronym is to ask whether it helps or hurts communication. An acronym that most engineers outside of SpaceX already know, such as GUI, is fine to use. It is also ok to make up a few acronyms/contractions every now and again, assuming I have approved them, eg MVac and M9 instead of Merlin 1C-Vacuum or Merlin 1C-Sea Level, but those need to be kept to a minimum. This was classic Musk. The e-mail is rough in its tone and yet not really unwarranted for a guy who just wants things done as efficiently as possible. It obsesses over something that other people might find trivial and yet he has a definite point. It’s comical in that Musk wants all acronym approvals to run directly through him, but that’s entirely in keeping with the hands-on management style that has, mainly, worked well at both SpaceX and Tesla. Employees have since dubbed the acronym policy the ASS Rule.

Always think about what you’re really being asked to give. Because the answer is often a piece of your life, usually in exchange for something you don’t even want. Remember, that’s what time is. It’s your life, it’s your flesh and blood, that you can never get back. In every situation ask: What is it? Why does it matter? Do I need it? Do I want it? What are the hidden costs? Will I look back from the distant future and be glad I did it? If I never knew about it at all—if the request was lost in the mail, if they hadn’t been able to pin me down to ask me—would I even notice that I missed out? When we know what to say no to, we can say yes to the things that matter.

It is strange that Switzerland, an independent state in the middle of continental Europe, freely provides Swiss passports to descendants of people from far-off places without background checks or any sort of probationary period. They only need to submit their photos and fingerprints, and a Swiss passport will arrive in the mail a few weeks later, in Barcelona or anywhere, seemingly without much consideration. Considering the Nazi vibes and the Nazi Gestapo methods used by Israeli, Spanish, British, Hungarian, South American and Italian criminals above it is pretty surreal. Disrespectful. I wondered what Martina was hiding and why Argentina and her family had sent her away at the age of twenty. Did Switzerland wonder who Martina or her brother really were? Organizing lethal crimes, partaking in Adam Maraudin’s Israeli Nazi cocaine mafia the exact same time whilst becoming "Swiss" and "Europeans." Based on this, Switzerland could even grant Swiss passports upon request to the grandchildren of Nazi war criminals. Would it be so surprising, a few decades after grandpa's escape from Justice, they had resorted to Nazi tactics as they returned to Europe and landed in Spain, (by Argentine perspective, their former conquistador's land) to deliver revenge in the EU?

It is strange that Switzerland, an independent state in the middle of continental Europe, freely provides Swiss passports to descendants of people from far-off places without background checks or any sort of probationary period. They only need to submit their photos and fingerprints, and a Swiss passport will arrive in the mail a few weeks later, in Barcelona or anywhere, seemingly without much consideration. Considering the Nazi vibes and the Nazi Gestapo methods used by Israeli, Spanish, British, Hungarian, South American and Italian criminals above it is pretty surreal. Disrespectful. I wondered what Martina was hiding and why Argentina and her family had sent her away at the age of twenty. Did Switzerland wonder who Martina or her brother really were? In Adam Maraudin’s mafia the exact same time. Based on this, Switzerland could even grant Swiss passports upon request to the grandchildren of Nazi war criminals. Would it be so surprising, a few decades later, they had resorted to Nazi tactics as they returned to Europe and landed in Spain, their former conquistador's land (by Argentine perspective, to be revenged) in the EU.

It is strange that Switzerland, an independent state in the middle of continental Europe, freely provides Swiss passports to descendants of people from far-off places without background checks or any sort of probationary period. They only need to submit their photos and fingerprints, and a Swiss passport will arrive in the mail a few weeks later, in Barcelona or anywhere, seemingly without much consideration. Considering the Nazi vibes and the Nazi Gestapo methods used by Israeli, Spanish, British, Hungarian, South American and Italian criminals above it is pretty surreal. Disrespectful towards the victims of Nazi criminals. I wondered what Martina was hiding and why Argentina and her family had sent her away at the age of twenty. Did Switzerland wonder who Martina or her brother really were? Organizing lethal crimes, partaking in Adam Maraudin’s Israeli Nazi cocaine mafia the exact same time whilst becoming "Swiss" and "Europeans". Switzerland is granting Swiss passports upon request on demand to the grandchildren of Nazi war criminals. Would it be so surprising, a few decades after grandpa's escape from Justice, they had resorted to Nazi tactics as they returned to Europe and landed in Spain, (by Argentine perspective, their former conquistador's land) to deliver revenge in the EU?

It is strange that Switzerland, an independent state in the middle of continental Europe, freely provides Swiss passports to descendants of people from far-off places without background checks or any sort of probationary period. They only need to submit their photos and fingerprints, and a Swiss passport will arrive in the mail a few weeks later, in Barcelona or anywhere, seemingly without much consideration. Considering the Nazi vibes and the Nazi Gestapo methods used by Israeli, Spanish, British, Hungarian, South American and Italian criminals above it is pretty surreal. Disrespectful. I wondered what Martina was hiding and why Argentina and her family had sent her away at the age of twenty. Did Switzerland wonder who Martina or her brother really were? Organizing lethal crimes, partaking in Adam Maraudin’s Israeli Nazi cocaine mafia the exact same time whilst becoming "Swiss" and "Europeans". Switzerland is granting Swiss passports upon request on demand to the grandchildren of Nazi war criminals. Would it be so surprising, a few decades after grandpa's escape from Justice, they had resorted to Nazi tactics as they returned to Europe and landed in Spain, (by Argentine perspective, their former conquistador's land) to deliver revenge in the EU?

It is strange that Switzerland, an independent state in the middle of continental Europe, freely provides Swiss passports to descendants of people from far-off places without background checks or any sort of probationary period. They only need to submit their photos and fingerprints, and a Swiss passport will arrive in the mail a few weeks later, in Barcelona or anywhere, seemingly without much consideration. Considering the Nazi vibes and the Nazi Gestapo methods used by Israeli, Spanish, British, Hungarian, South American and Italian criminals above it is pretty surreal. Disrespectful. I wondered what Martina was hiding and why Argentina and her family had sent her away at the age of twenty. Did Switzerland wonder who Martina or her brother really were? In Adam Maraudin’s mafia the exact same time. Based on this, Switzerland could even grant Swiss passports upon request to the grandchildren of Nazi war criminals. Would it be so surprising, a few decades later, they had resorted to Nazi tactics as they returned to Europe and landed in Spain, their former conquistador's land (by Argentine perspective, to deliver revenge) in the EU?