Happy Hire Quotes

There are only two ways to influence human behavior: you can manipulate it or you can inspire it. Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care? People don’t buy WHAT you do, they buy WHY you do it. We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us. For values or guiding principles to be truly effective they have to be verbs. It’s not “integrity,” it’s “always do the right thing.” It’s not “innovation,” it’s “look at the problem from a different angle.” Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation. Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order. Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to. You don’t hire for skills, you hire for attitude. You can always teach skills. Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left. Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down. All organizations start with WHY, but only the great ones keep their WHY clear year after year.

We seldom consider how much of our lives we must render in return for some object we barely want, seldom need, buy only because it was put before us...And this is understandable given the workings of our system where without a job we perish, where if we don't want a job and are happy to get by we are labeled irresponsible, non-contributing leeches on society. But if we hire a fleet of bulldozers, tear up half the countryside and build some monstrous factory, casino or mall, we are called entrepreneurs, job-creators, stalwarts of the community. Maybe we should all be shut away on some planet for the insane. Then again, maybe that is where we are.

We all recognize grief in moments that should be celebrations; it is the salt in the pudding. Didn't Roman generals hire slaves to march beside them in a triumphant parade and remind them that they too would die? Even your narrator, one morning after what should have been a happy occasion, was found shivering at the end of the bed (spouse: "I really wish you weren't crying right now"). Don't little children, awakened one morning and told, "Now you're five!" - don't they wail at the universe's descent into chaos? The sun slowly dying, the spiral arm spreading, the molecules drifting apart second by second toward our inevitable heat death - shouldn't we all wail to the stars?

I hired you for your attitude, and so far I’m pretty happy with my decision. But I’m not sure I can work with you until I’ve fucked this attraction out of my system.

The earth is hiring and the pay is your legacy.

So the saying is true? Money doesn’t buy happiness?” “When you’re poor, you have things to reach for. Goals that excite you. Maybe it’s a dream house or a vacation or even a meal at a restaurant on a Friday night. But the more money you have, the harder it is to find things to be excited about. You already have your dream house. You can go anywhere in the world anytime you want to. You could hire a private chef to make you every food you ever crave. People who aren’t rich think all those things are fulfilling, but they aren’t. You can fill your life with nice things, but nice things don’t fill the holes in your soul.

If you don’t know why you’d hire you, neither will they.

There's something uncomfortable about looking at pictures of your parents at a time when they made each other happy.

In his own life, then, a man is not to expect happiness, only to profit by it gladly when it shall arise; he is on duty here; he knows not how or why, and does not need to know; he knows not for what hire, and must not ask. Somehow or other, though he does not know what goodness is, he must try to be good; somehow or other, though he cannot tell what will do it, he must try to give happiness to others.

One of the causes of unhappiness among intellectuals in the present day is that so many of them, especially those whose skill is literary, find no opportunity for the independent exercise of their talents, but have to hire themselves out to rich corporations directed by Philistines, who insist upon their producing what they themselves regard as pernicious nonsense. If you were to inquire among journalists in either England or America whether they believed in the policy of the newspaper for which they worked, you would find, I believe, that only a small minority do so; the rest, for the sake of a livelihood, prostitute their skill to purposes which they believe to be harmful. Such work cannot bring any real satisfaction, and in the course of reconciling himself to the doing of it, a man has to make himself so cynical that he can no longer derive whole-hearted satisfaction from anything whatever. I cannot condemn men who undertake work of this sort, since starvation is too serious an alternative, but I think that where it is possible to do work that is satisfactory to man’s constructive impulses without entirely starving, he will be well advised from the point of view of his own happiness if he chooses it in preference to work much more highly paid but not seeming to him worth doing on its own account. Without self-respect genuine happiness is scarcely possible. And the man who is ashamed of his work can hardly achieve self-respect.

Weirdness is why we adore our friends. . . . Weirdness is what bonds us to our colleagues. Weirdness is what sets us apart, gets us hired. Be your unapologetically weird self. In fact, being weird may even find you the ultimate happiness.

Every week seems to bring another luxuriantly creamy envelope, the thickness of a letter-bomb, containing a complex invitation – a triumph of paper engineering – and a comprehensive dossier of phone numbers, email addresses, websites, how to get there, what to wear, where to buy the gifts. Country house hotels are being block-booked, great schools of salmon are being poached, vast marquees are appearing overnight like Bedouin tent cities. Silky grey morning suits and top hats are being hired and worn with an absolutely straight face, and the times are heady and golden for florists and caterers, string quartets and Ceilidh callers, ice sculptors and the makers of disposable cameras. Decent Motown cover-bands are limp with exhaustion. Churches are back in fashion, and these days the happy couple are travelling the short distance from the place of worship to the reception on open-topped London buses, in hot-air balloons, on the backs of matching white stallions, in micro-lite planes. A wedding requires immense reserves of love and commitment and time off work, not least from the guests. Confetti costs eight pounds a box. A bag of rice from the corner shop just won’t cut it anymore.

Picking oranges in Florida. Pushing a broom in New Orleans. Mucking out horse-stalls in Lufkin, Texas. Handing out real estate brochures on street corners in Phoenix, Arizona. Working jobs that pay cash. ... The faces on the currency don't matter. What matters is the sight of a weathervane against a violent pink sunset, the sound of his heels on an empty road in Utah, the sound of the wind in the New Mexico desert, the sight of a child skipping rope beside a junked-out Chevrolet Caprice in Fossil, Oregon. What matters is the whine of the powerlines beside Highway 50 west of Elko, Nevada, and a dead crow in a ditch outside Rainbarrel Springs. Sometimes he's sober and sometimes he gets drunk. Once he lays up in an abandoned shed-this is just over the California state line from Nevada-and drinks for four days straight. It ends with seven hours of off-and-on vomiting. For the first hour or so, the puking is so constant and so violent he is convinced it will kill him. Later on, he can only wish it would. And when it's over, he swears to himself that he's done, no more booze for him, he’s finally learned his lesson, and a week later lies drunk again and staring up at the strange stars behind the restaurant where he has hired on as a dishwasher. He is an animal in a trap and he doesn't care. ... Sometimes he asks himself what he thinks he's doing, where the hell he's going, and such questions are apt to send him in search of the next bottle in a hurry. Because he's really not going anywhere. He's just following the highways in hiding and dragging his trap along behind him, he's just listening to the call of those roads and going from one to the next. Trapped or not, sometimes he is happy; sometimes he sings in his chains like the sea. He wants to see the next weathervane standing against the next pink sunset. He wants to see the next silo crumbling at the end of some disappeared farmer's long-abandoned north field and see the next droning truck with TONOPAH GRAVEL or ASPLUNDH HEAVY CONSTRUCTION written on the side. He's in hobo heaven, lost in the split personalities of America. He wants to hear the wind in canyons and know that he's the only one who hears it. He wants to scream and hear the echoes run away.

To be yourself is in many ways, is to be inconvenient to others. Only placaters and appeasers get along with other people all the time and that's not really getting along with anyone. That's just self erasure. To be alive, to be in a relationship is to constantly court inconvenience to others and out of that inconvenience can come enormous growth. I simply work as an imperasist. Empiricism comes first. So, I speak things that are inconvenient to others but, true for me. I observe their response. It's incredibly easy to find out the truth in your relationships. All you do is speak the truth. You speak the truth about what's on your mind to those around you and their true natures will be revealed in about 5 seconds. You have honesty in your relationships. You speak the truth about your experience, thought's, and feelings in your relationships and then you do not control how other people respond. Your as honest as can be and you simply observe how they respond. It's like that spray you use to see the lasers in the room. Honesty reveals everything. OK So, if these people constantly sacrifice my happiness, security, and mental health for the sake of their petty emotional selfish needs then I could choose to stay in those relationships if I want. I mean, I could choose to continue to hire an employee who steals from me everyday. I just have to be aware that he's stealing from me everyday.

I have indeed lived life in a very rough school and have seen more than the average man's share of inhumanity and cruelty, from the forecastle and the prison, the slum and the desert, the execution-chamber and the lazar-house, to the battlefield and the military hospital. I have seen horrible deaths and mutilations. I have seen imbeciles hanged, because, being imbeciles, they did not possess the hire of lawyers. I have seen the hearts and stamina of strong men broken, and I have seen other men, by ill-treatment, driven to permanent and howling madness. I have witnessed the deaths of old and young, and even infants, from sheer starvation. I have seen men and women beaten by whips and clubs and fists, and I have seen the rhinoceros-hide whips laid around the naked torsos of black boys so heartily that each stroke stripped away the skin in full circle. And yet, let me add finally, never have I been so appalled and shocked by the world's cruelty as have I been appalled and shocked in the midst of happy, laughing, and applauding audiences when trained-animal turns were being performed on the stage.

We’re told that parents push their children too hard to excel (by ghostwriting their homework and hiring tutors, and demanding that they triumph over their peers), but also that parents try to protect kids from competition (by giving trophies to everyone), that expectations have declined, that too much attention is paid to making children happy. Similarly, young adults are described as self-satisfied twits—more pleased with themselves than their accomplishments merit—but also as being so miserable that they’re in therapy. Or there’s an epidemic of helicopter parenting, even though parents are so focused on their gadgets that they ignore their children. The assumption seems to be that readers will just nod right along, failing to note any inconsistencies, as long as the tone is derogatory and the perspective is traditionalist.

While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your support team. It's important to hire people who genuinely want to help your customers succeed — and to pay rates that are attractive to skilled professionals.

Phoebe Hurty hired me to write copy for ads about teen aged clothes. I had to wear the clothes I praised. That was part of the job. And I became friends with her two sons, who were my age. I was over at their house all the time. She would talk bawdily to me and her sons, and our girlfriends when we brought them around. She was funny. She was liberating. She taught us to be impolite in conversation not only about sexual matters, but about American history and famous heroes, about the distribution of wealth, about school, about everything. I now make my living being impolite. I am clumsy at it. I keep trying to imitate the impoliteness which was so graceful in Phoebe Hurty. I think now that grace was easier for her than it is for me because of the mood of the Great Depression. She believed what so many Americans believed then: that the nation would be happy and just and rational when prosperity came. I never hear that word anymore: Prosperity. It used to be a synonym for Paradise. And Phoebe Hurty was able to believe that the impoliteness she recommended would give shape to an American paradise. Now her sort of impoliteness is in fashion. But nobody believes anymore in a new American paradise. I sure miss Phoebe Hurty.

Lie Test: Do you want to check if your present role is a dream job? The following thought should answer your dilemma - "If you are truly involved in your tasks at work, eight hours can make you feel few minutes; otherwise one would feel few minutes as eight hours" Your mind can never lie! What did your test telling you?

Oh, what the ocean did to a man. How unmatched it was. One could competitively build a giant castle made of sand or even hire architects to construct a true castle by the shore made of rocks and furnish its enormous insides with crystals. Yet plop him closer to the sea and within seconds, he will yield and feel as dumb as any other measly man lost at land.

Honesty and perseverance are the qualities you will find among the highest-caliber professionals. Always give your business to such people, regardless of the fee. You will learn from them and will receive superior service. Follow their example and you will become one of the highest-caliber professionals yourself. Some people hire the lawyer who charges the least; that is a mistake.

Heidi began to read of the son when he was happily at home, and went out into the fields with his father's flocks, and was dressed in a fine cloak, and stood leaning on his shepherd's staff watching as the sun went down, just as he was to be seen in the picture. But then all at once he wanted to have his own goods and money and to be his own master, and so he asked his father to give him his portion, and he left his home and went and wasted all his substance. And when he had nothing left he hired himself out to a master who had no flocks and fields like his father, but only swine to keep; and so he was obliged to watch these, and he only had rags to wear and a few husks to eat such as the swine fed upon. And then he thought of his old happy life at home and of how kindly his father had treated him and how ungrateful he had been, and he wept for sorrow and longing. And he thought to himself, "I will arise and go to my father, and will say to him, 'Father, I am not worthy to be called thy son; make me as one of thy hired servants.' " And when he was yet a great way off his father saw him . . . Here Heidi paused in her reading. "What do you think happens now, grandfather?" she said. "Do you think the father is still angry and will say to him, 'I told you so!' Well, listen now to what comes next." His father saw him, and had compassion, and ran, and fell on his neck and kissed him. And the son said to him, "Father, I have sinned against heaven and in thy sight, and am no more worthy to be called thy son." But the father said to his servants, "Bring forth the best robe, and put it on him; and put a ring on his hand and shoes on his feet: and bring hither the fatted calf and kill it; and let us eat and be merry, for this my son was dead and is alive again; he was lost and is found. And they began to be merry." "Isn't that a beautiful tale, grandfather," said Heidi, as the latter continued to sit without speaking, for she had expected him to express pleasure and astonishment.

NO PERFORMANCE MANAGEMENT OR EMPLOYEE FEEDBACK PROCESS Your company now employs twenty-five people and you know that you should formalize the performance management process, but you don’t want to pay the price. You worry that doing so will make it feel like a “big company.” Moreover, you do not want your employees to be offended by the feedback, because you can’t afford to lose anyone right now. And people are happy, so why rock the boat? Why not take on a little management debt? The first noticeable payments will be due when somebody performs below expectations: CEO: “He was good when we hired him; what happened?” Manager: “He’s not doing the things that we need him to do.” CEO: “Did we clearly tell him that?” Manager: “Maybe not clearly . . .” However, the larger payment will be a silent tax. Companies execute well when everybody is on the same page and everybody is constantly improving. In a vacuum of feedback, there is almost no chance that your company will perform optimally across either dimension. Directions with no corrections will seem fuzzy and obtuse. People rarely improve weakness they are unaware of. The ultimate price you will pay for not giving feedback: systematically crappy company performance.

A good marketer can sell practically anything to anyone. Tobacco is literally dried, decaying vegetable matter that you light on fire and inhale, breathing horrid-tasting, toxic fumes into your lungs.121 At one point marketers promoted smoking as a status symbol and claimed it had health benefits. Once you give it a try, the addictive nature of the drug kicks in, and the agency’s job becomes much easier. If they can get you hooked, the product will sell itself. Since the product is actually poison, advertisers need to overcome your instinctual aversion. That’s a big hill for alcohol advertisements to climb, which is why the absolute best marketing firms on the globe, firms with psychologists and human behavior specialists on staff, are hired to create the ads. These marketers know that the most effective sale is an emotional sale, one that plays on your deepest fears, your ultimate concerns. Alcohol advertisements sell an end to loneliness, claiming that drinking provides friendship and romance. They appeal to your need for freedom by saying drinking will make you unique, brave, bold, or courageous. They promise fulfillment, satisfaction, and happiness. All these messages speak to your conscious and unconscious minds.

Elron: These were happy woods. The entire place was happy from the house to the gardens to the woods. But this one little garden had something extra. It was excited. Something odd for plants and trees. They were prone to joy, happiness, sorrow and tranquility but not something as active as excitement. Someone had spent a lot of time here and a bit of their personality had seeped into the place. That someone was excited about life and probably young. Strange. Few youth of any race knew enough to transmit their feelings. The trees whispered about a person, moving and bending with change. The plants gossiped about tenderness shown them but the air breathed words of rage and despair in my ear. The plants didn't know gender but I got the impression of a woman, a young woman. The altar indicated she was a witch. A good witch.

One poster is titled: THE HUMAN PAPILLOMAVIRUS! The odd use of an exclamation mark is what drew my eye. The model hired to pose for the poster is grinning so aggressively that I can see every single one of her enormous teeth. I am staring into her beaming eyes, wondering how I too can achieve happiness. Does living a life unburdened by the fear of catching HPV result in that level of euphoria? If so, shoot me up.

In 1970, Alix Kates Shulman, a wife, mother, and writer who had joined the Women's Liberation Movement in New York, wrote a poignant account of how the initial equality and companionship of her marriage had deteriorated once she had children. "[N]ow I was restricted to the company of two demanding preschoolers and to the four walls of an apartment. It seemed unfair that while my husband's life had changed little when the children were born, domestic life had become the only life I had." His job became even more demanding, requiring late nights and travel out of town. Meanwhile it was virtually impossible for her to work at home. "I had no time for myself; the children were always there." Neither she nor her husband was happy with the situation, so they did something radical, which received considerable media coverage: they wrote up a marriage agreement... In it they asserted that "each member of the family has an equal right to his/her own time, work, values and choices... The ability to earn more money is already a privilege which must not be compounded by enabling the larger earner to buy out of his/her duties and put the burden on the one who earns less, or on someone hired from outside." The agreement insisted that domestic jobs be shared fifty-fifty and, get this girls, "If one party works overtime in any domestic job, she/he must be compensated by equal work by the other." The agreement then listed a complete job breakdown... in other worde, the agreement acknowledged the physical and the emotional/mental work involved in parenting and valued both. At the end of the article, Shulman noted how much happier she and her husband were as a result of the agreement. In the two years after its inception, Shulman wrote three children's books, a biography and a novel. But listen, too, to what it meant to her husband, who was now actually seeing his children every day. After the agreement had been in effect for four months, "our daughter said one day to my husband, 'You know, Daddy, I used to love Mommy more than you, but now I love you both the same.

Since the product is actually poison, advertisers need to overcome your instinctual aversion. That’s a big hill for alcohol advertisements to climb, which is why the absolute best marketing firms on the globe, firms with psychologists and human behavior specialists on staff, are hired to create the ads. These marketers know that the most effective sale is an emotional sale, one that plays on your deepest fears, your ultimate concerns.

Michelle: Phone. That had to be my phone waking me up. My hand swept across the nightstand until it found the vibrating hunk of silicone. "Hello." "Michelle, It's Gordon from the Cobb County Sheriff's Office. We need you to deal with some illegally bred magical creatures." The sound of barking and shouting followed his voice. "What are they?" "We don't know. I can tell you what they look like. Henri was one of the responding and he's never heard of these things. I think they're new." Blech. I rolled out of bed to start getting dressed. Henri was an old vampire. I'm not sure how old. But old enough to take his word on something like this. "Gordon, tell me what these things look like." "I'd say someone found the stupidest chihuahua in the city and then did something to give it wings and magic." "Great! How do I get there?" I wrote down the address and a few directions. "That's the mayor's place, isn't it? "Yep and he's not happy.

As I thought about endings and – being a lover of fairy tales – I knew immediately that the deeply rooted last line in folk stories, ‘And they lived happily ever after’, is the core of what we think we know about endings. We hear it always in our hindbrain because it’s the last line most of us in the West have grown up with. That line stops the story at the point of greatest happiness. The wedding, the homecoming, the mystery unraveled, the villain disposed of, families reunited, babies born. If we went on in the story Cinderella, she might be whispered about in court: after all, her manners are not impeccable, she always has smudges of ash on her nose, and no one can trace her bloodline back enough generations. Perhaps she has grown fat eating all that rich food in the castle, and the prince’s eye has strayed. If we went on in The Three Little Pigs, the brother who builds with bricks will have kicked the other two lay-abouts out of his house, or hired them to run his successful company and they – angry at their lower status – plot to kill him. But, having little imagination, do it the only way they know how, by trying to boil him in the pot that still holds the memory of the wolf’s demise, so of course the brick building pig finds them out. But modern books pose a different problem. They present harder choices. It’s no longer fairy tale endings we are talking about, but the other stuff, more realistic, stronger, difficult, and maybe not happy-ever-after stuff.

What is good customer service about then? One word: caring. Bad customer service happens when the employee doesn't care. You could chalk it up to low wages or getting paid regardless of results. But that's not it either. Hiring managers need to do two things and two things only: 1. Hire employees that ALREADY care and are ALREADY motivated. 2. Repeat step 1. When this is done, everything changes. People are happy on both sides of the table. Costs for management and training plummet

We all recognize grief in moments that should be celebrations; it is the salt in the pudding. Didn’t Roman generals hire slaves to march beside them in a triumphant parade and remind them that they too would die? Even your narrator, one morning after what should have been a happy occasion, was found shivering at the end of the bed (spouse: “I really wish you weren’t crying right now”). Don’t little children, awakened one morning and told, “Now you’re five!”—don’t they wail at the universe’s descent into chaos?

There was a note on the table.” “Bring it here,” Van Eck barked. The boy strode down the aisle, and Van Eck snatched the note from his hand. “What does it … what does it say?” asked Bajan. His voice was tremulous. Maybe Inej had been right about Alys and the music teacher. Van Eck backhanded him. “If I find out you knew anything about this—” “I didn’t!” Bajan cried. “I knew nothing. I followed your orders to the letter!” Van Eck crumpled the note in his fist, but not before Inej made out the words in Kaz’s jagged, unmistakable hand: Noon tomorrow. Goedmedbridge. With her knives. “The note was weighted down with this.” The boy reached into his pocket and drew out a tie pin—a fat ruby surrounded by golden laurel leaves. Kaz had stolen it from Van Eck back when they’d first been hired for the Ice Court job. Inej hadn’t had the chance to fence it before they left Ketterdam. Somehow Kaz must have gotten hold of it again. “Brekker,” Van Eck snarled, his voice taut with rage. Inej couldn’t help it. She started to laugh. Van Eck slapped her hard. He grabbed her tunic and shook her so that her bones rattled. “Brekker thinks we’re still playing a game, does he? She is my wife. She carries my heir.” Inej laughed even harder, all the horrors of the past week rising from her chest in giddy peals. She wasn’t sure she could have stopped if she wanted to. “And you were foolish enough to tell Kaz all of that on Vellgeluk.” “Shall I have Franke fetch the mallet and show you just how serious I am?” “Mister Van Eck,” Bajan pleaded. But Inej was done being frightened of this man. Before Van Eck could take another breath, she slammed her forehead upward, shattering his nose. He screamed and released her as blood gushed over his fine mercher suit. Instantly, his guards were on her, pulling her back. “You little wretch,” Van Eck said, holding a monogrammed handkerchief to his face. “You little whore. I’ll take a hammer to both your legs myself—” “Go on, Van Eck, threaten me. Tell me all the little things I am. You lay a finger on me and Kaz Brekker will cut the baby from your pretty wife’s stomach and hang its body from a balcony at the Exchange.” Ugly words, speech that pricked her conscience, but Van Eck deserved the images she’d planted in his mind. Though she didn’t believe Kaz would do such a thing, she felt grateful for each nasty, vicious thing Dirtyhands had done to earn his reputation—a reputation that would haunt Van Eck every second until his wife was returned. “Be silent,” he shouted, spittle flying from his mouth. “You think he won’t?” Inej taunted. She could feel the heat in her cheek from where his hand had struck her, could see the mallet still resting in the guard’s hand. Van Eck had given her fear and she was happy to return it to him. “Vile, ruthless, amoral. Isn’t that why you hired Kaz in the first place? Because he does the things that no one else dares? Go on, Van Eck. Break my legs and see what happens. Dare him.” Had she really believed a merch could outthink Kaz Brekker? Kaz would get her free and then they’d show this man exactly what whores and canal rats could do. “Console yourself,” she said as Van Eck clutched the ragged corner of the table for support. “Even better men can be bested.

Returning to my own example, it’s a similar commitment that enables me to succeed with fixed scheduling. I, too, am incredibly cautious about my use of the most dangerous word in one’s productivity vocabulary: “yes.” It takes a lot to convince me to agree to something that yields shallow work. If you ask for my involvement in university business that’s not absolutely necessary, I might respond with a defense I learned from the department chair who hired me: “Talk to me after tenure.” Another tactic that works well for me is to be clear in my refusal but ambiguous in my explanation for the refusal. The key is to avoid providing enough specificity about the excuse that the requester has the opportunity to defuse it. If, for example, I turn down a time-consuming speaking invitation with the excuse that I have other trips scheduled for around the same time, I don’t provide details—which might leave the requester the ability to suggest a way to fit his or her event into my existing obligations—but instead just say, “Sounds interesting, but I can’t make it due to schedule conflicts.” In turning down obligations, I also resist the urge to offer a consolation prize that ends up devouring almost as much of my schedule (e.g., “Sorry I can’t join your committee, but I’m happy to take a look at some of your proposals as they come together and offer my thoughts”). A clean break is best.

There's one thing you ought to know about old people," Alberto Terégo told me on our early morning walk on the beach. "Like what?" I asked my friend in reply. "Like old people don't mind if you kill them," Terégo said. "Just don't give them any more crap while you're doing it." "Are you talking about yourself?" I said. "You're telling me you'd rather have someone kill you than give you a hard time?” My head was starting to hurt. It usually did when I talked with Terégo, but never so soon into our daily conservation. He was grinning now, knowing he had me again. I just stared at him. He has this uncanny knack of making me feel he's laid a booby trap of punji sticks on which I'm about to impale myself. “That's ridiculous," I said finally, feeling like a kid for not being able to come up with a better response to his bizarre suggestion. “No, it's life,” Terégo said, his grin growing larger. “What's life?” I said. “Taking crap,” he said. "Taking crap is life?" I said. The grin hung ear to ear now. “It's what nice people do,” Terégo said. “There's an 18th century proverb that says we all have to eat a peck of dirt before we die. We do it from an early age, so old people have been doing it for a very long time, way beyond the proverbial amount that broke the camel's back.” “Eating dirt is life?” I said, feeling the pain grow under my arched eyebrows. "That's right," he said. "Eating dirt?" I repeated dully. "We do it to be team players, so we don’t rock the boat, to go with the flow," Terégo said. "We put up, shut up, get along--no matter what--with people even the Dalai Lama would slap silly. We defer to their foolishness, stupidity, biases, racism, ego, telling them what they want to hear, keeping quiet when we ought to be speaking up loud and clear. We put a sock in it even though it chokes us. We do it so we won’t offend, to fit in, be neighborly, sociable, kind. We do it so people will like us, love and reward and hire and promote us. We do it to be successful, secure, happy." "We eat dirt to be happy," I said, my eyes starting to glaze over like frost on window panes in deep winter. "You see the supreme irony in that," Terégo said, the triumph in his voice almost palpable, galling me no end.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

I'd attended a selective liberal arts college, trained at respectable research institutions, and even completed a dissertation for a doctoral degree. In our shared office, I'd tell new hires I was ABD, so they wouldn't feel their own situation was so bleak. If they saw a ten-year veteran adjunct with a PhD, they might lose hope of securing a permanent job. It was the least I could do, as a good American, to remind the young we were an innocent and optimistic country where everyone was entitled to a fulfilling career. To make sure they understood that PhD stood not for "piled higher and deeper" or "Pop has dough," but in fact the degree meant "professional happiness desired," and at the altruistic colleges of democratic America only the angry or sad ones need not apply.

You only needed one yes to be happy—medical school was like love in that regard. Some days her chances seemed promising, and other days she hated herself for clinging to this ridiculous dream. Hadn't she muddled her way through chemistry? Struggled in biology? You needed more than a good GPA to get into medical school. You had to compete against students who'd grown up in rich families, attended private schools, hired personal tutors. People who had been dreaming since kindergarten of becoming doctors. Who had family photos of themselves in tiny white coats, holding plastic stethoscopes to teddy bear bellies. Not people who grew up in nowhere towns, where there was one doctor you only saw when you were puking sick. Not people who'd stumbled into the whole idea of medical school after dissecting a sheep's heart in an anatomy class.

Southern Hospitality with a Smidgen of Homicide It creams my corn to think I've been accused of murder. ​​​​​​ I'm a handyman in the Daniel Boone National Park. My main employer is Mae West at the Happy Trails Campground. When I got a phone call to take down some trees on this guy's property for a side hustle, I jumped at the change. That's one of the biggest money making jobs around these parts. Unfortunately I got hauled off to jail after I was accused of being part of an illegal logging crew. Simple enough, I gave Sheriff Hank Sharp the name of the man who hired me, only he was found murdered by one of my tools. Not only am I accused of illegal logging, now I'm the number one suspect in this man's murder. It just creams my corn to be accused of murder. There's only one person I trust to get me out of this mess and that's Maybelline West. I'm sure she, along with her nosy friends, the Laundry Club Ladies, will snoop around to help clear my name.

SPIEGEL: You have a lot of respect for the Dalai Lama, you even rewrote some Buddhist writings for him. Are you a religious person? Cleese: I certainly don't think much of organized religion. I am not committed to anything except the vague feeling that there is something more going on than the materialist reductionist people think. I think you can reduce suffering a little bit, like the Buddhists say, that is one of the few things I take seriously. But the idea that you can run this planet in a rational and kind way -- I think it's not possible. There will always be these sociopaths at the top -- selfish people, power-seekers who want to spend their whole lives seeking it. Robin Skynner, the psychiatrist that I wrote two books with, said to me that you could begin to enjoy life when you realized how bad the planet is, how hopeless everything is. I reached that point these last two or three years when I saw that our existence here is absolutely hopeless. I see the rich people have got a stranglehold on us. If somebody had said that to me when I was 20, I would have regarded him as a left-wing loony. SPIEGEL: You may not have been a left-wing loony, but you were happy to attack and ridicule the church. The "Life of Brian," the story of a young man in Judea who isn't Jesus Christ, but is nevertheless followed like a savior and crucified afterwards, was regarded as blasphemy when it was released in 1979. Cleese: Well there was a small number of people in country towns, all very conservative, who got upset and said, "You can't show the film." So people hired a coach and drove 15 miles to the next town and went to see the film there. But a lot of Christians said, "We got it, we know that the joke is not about religion, but about the way people follow religion." If Jesus saw the Spanish Inquisition I think he would have said, "What are you doing there?" SPIEGEL: These days Muslims and Islam are risky subjects. Do you think they are good issues for satire? Cleese: For sure. In 1982, Graham Chapman and I wrote a number of scenes for "The Meaning of Life" movie which had an ayatollah in them. This ayatollah was raging against all the evil inventions of the West, you know, like toilet paper. These scenes were never included in the film, although I thought they were much better than many other scenes that were included. And that's why I didn't do any more Python films: I didn't want to be outvoted any longer. But I wouldn't have made fun of the prophet. SPIEGEL: Why not? Cleese: How could you? How could you make fun of Jesus or Saint Francis of Assisi? They were wonderful human beings. People are only funny when they behave inappropriately, when they've been taken over by some egotistical emotion which they can't control and they become less human. SPIEGEL: Is there a difference between making fun of our side, so to speak, the Western, Christian side, and Islam? Cleese: There shouldn't be a difference. [SPIEGEL Interview with John Cleese: 'Satire Makes People Think' - 2015]

MARTIN SHEEN: Terry called me one night, and he had done so after finally making a decision. His gut hunch was to hire me, but he had other considerations, or an obligation to sort through his casting agent’s suggestions. He asked me if I was still interested. I got up just before sunrise and started driving the Pacific Coast Highway to the tune of Bob Dylan’s “Desolation Road.” It was one of the most profound moments of my life. Dylan, who was one of my personal heroes, had cracked something wide open inside of me. I was experiencing an epiphany. There was a realization of what just happened to me. I started to weep, and pulled the car over on the highway and reflected on this. My happiness. Before that phone call, I would have never thought that such a thing would happen to me. I realized that acting was no joke. You don’t show up on a set and just decide that you are going to throw yourself out there without preparation. Me being there was no accident. The stars had aligned and Badlands was a role of a lifetime. I have Terry Malick to thank for it.

The book received a wider review in the business press than in academic journals. A few weeks after the U.S. publication I was invited to address the annual meeting of Drexel-Burnham to outline how the new Treasury bill standard of world finance had replaced the gold exchange standard. Herman Kahn was the meeting’s other invited speaker. When I had finished, he got up and said, “You’ve shown how the United States has run rings around Britain and every other empire-building nation in history. We’ve pulled off the greatest rip-off ever achieved.” He hired me on the spot to join him as the Hudson Institute’s economist. I was happy enough to leave my professorship in international economics at the New School for Social Research. My professional background had been on Wall Street as balance-of-payments economist for the Chase Manhattan Bank and Arthur Andersen. My research along these lines was too political to fit comfortably into the academic economics curriculum, but at the Hudson Institute I set to work tracing how America was turning its payments deficit into an unprecedented element of strength rather than weakness.

What franticke fit (quoth he) hath thus distraught Thee, foolish man, so rash a doome to give? What justice ever other judgement taught, But he should die, who merites not to live? None else to death this man despayring drive, But his owne guiltie mind deserving death. Is then unjust to each his due to give? Or let him die, that loatheth living breath? Or let him die at ease, that liveth here uneath? Who travels by the wearie wandring way, To come unto his wished home in haste, And meetes a flood, that doth his passage stay, Is not great grace to helpe him over past, Or free his feet, that in the myre sticke fast? Most envious man, that grieves at neighbours good, And fond, that joyest in the woe thou hast, Why wilt not let him passe, that long hath stood Upon the banke, yet wilt thy selfe not passe the flood? He there does now enjoy eternall rest And happie ease, which thou doest want and crave, And further from it daily wanderest: What if some litle paine the passage have, That makes fraile flesh to feare the bitter wave? Is not short paine well borne, that brings long ease, And layes the soule to sleepe in quiet grave? Sleepe after toyle, port after stormie seas, Ease after warre, death after life does greatly please. [...] Is not his deed, what ever thing is donne, In heaven and earth? did not he all create To die againe? all ends that was begonne. Their times in his eternall booke of fate Are written sure, and have their certaine date. Who then can strive with strong necessitie, That holds the world in his still chaunging state, Or shunne the death ordaynd by destinie? When houre of death is come, let none aske whence, nor why. The lenger life, I wote the greater sin, The greater sin, the greater punishment: All those great battels, which thou boasts to win, Through strife, and bloud-shed, and avengement, Now praysd, hereafter deare thou shalt repent: For life must life, and bloud must bloud repay. Is not enough thy evill life forespent? For he, that once hath missed the right way, The further he doth goe, the further he doth stray. Then do no further goe, no further stray, But here lie downe, and to thy rest betake, Th'ill to prevent, that life ensewen may. For what hath life, that may it loved make, And gives not rather cause it to forsake? Feare, sicknesse, age, losse, labour, sorrow, strife, Paine, hunger, cold, that makes the hart to quake; And ever fickle fortune rageth rife, All which, and thousands mo do make a loathsome life. Thou wretched man, of death hast greatest need, If in true ballance thou wilt weigh thy state: For never knight, that dared warlike deede, More lucklesse disaventures did amate: Witnesse the dongeon deepe, wherein of late Thy life shut up, for death so oft did call; And though good lucke prolonged hath thy date, Yet death then, would the like mishaps forestall, Into the which hereafter thou maiest happen fall. Why then doest thou, O man of sin, desire To draw thy dayes forth to their last degree? Is not the measure of thy sinfull hire High heaped up with huge iniquitie, Against the day of wrath, to burden thee? Is not enough, that to this Ladie milde Thou falsed hast thy faith with perjurie, And sold thy selfe to serve Duessa vilde, With whom in all abuse thou hast thy selfe defilde? Is not he just, that all this doth behold From highest heaven, and beares an equall eye? Shall he thy sins up in his knowledge fold, And guiltie be of thine impietie? Is not his law, Let every sinner die: Die shall all flesh? what then must needs be donne, Is it not better to doe willinglie, Then linger, till the glasse be all out ronne? Death is the end of woes: die soone, O faeries sonne.

I love you!” he bellowed at me and his eyes turned black. “Happy now? I love you, okay? I love you so fucking much that it hurts! It’s driving me insane! I loved you from the moment I saw you doing your Miss Marple impression in those woods back at The Ragged Cove. But I could tell you were sweet on Luke and hey, why not? He’s the good-looking one, right? I mean, I’m just the hired muscle. I’m the one who gets everyone else out of the shit. But I couldn’t help my feelings, I’d never felt like that before. So yeah, okay I stole a kiss from you in the gatehouse – big fucking deal! But you know what? That was the biggest mistake of my life, because that one kiss from you drove me out of my tiny freaking mind! So, I’m sorry if I give the boy a hard time and ain’t too gentle with the girl, but I’m not going to sit back and watch you risk your life just so you can blow their noses and wipe their arses!” I looked at Potter and he seemed almost out of breath after his rant. Once he had finished, he put out his cigarette and lit another one. Standing, I looked at him and said, “Potter, I had no idea…” “Ah, forget it,” he said, waving me away with his hand. “I shouldn’t have said anything. Besides, I’ll be moving out at first light in search of Luke. Once I’ve rescued him, I’ll bring him to you in The Hollows and you won’t have to see me again.

My Future Self My future self and I become closer and closer as time goes by. I must admit that I neglected and ignored her until she punched me in the gut, grabbed me by the hair and turned my butt around to introduce herself. Well, at least that’s what it felt like every time I left the convalescent hospital after doing skills training for a certification I needed to help me start my residential care business. I was going to be providing specialized, 24/7 residential care and supervising direct care staff for non-verbal, non-ambulatory adult men in diapers! I ran to the Red Cross and took the certified nurse assistant class so I would at least know something about the job I would soon be hiring people to do and to make sure my clients received the best care. The training facility was a Medicaid hospital. I would drive home in tears after seeing what happens when people are not able to afford long-term medical care and the government has to provide that care. But it was seeing all the “young” patients that brought me to tears. And I had thought that only the elderly lived like this in convalescent hospitals…. I am fortunate to have good health but this experience showed me that there is the unexpected. So I drove home each day in tears, promising God out loud, over and over again, that I would take care of my health and take care of my finances. That is how I met my future self. She was like, don’t let this be us girlfriend and stop crying! But, according to studies, we humans have a hard time empathizing with our future selves. Could you even imagine your 30 or 40 year old self when you were in elementary or even high school? It’s like picturing a stranger. This difficulty explains why some people tend to favor short-term or immediate gratification over long-term planning and savings. Take time to picture the life you want to live in 5 years, 10 years, and 40 years, and create an emotional connection to your future self. Visualize the things you enjoy doing now, and think of retirement saving and planning as a way to continue doing those things and even more. However, research shows that people who interacted with their future selves were more willing to improve savings. Just hit me over the head, why don’t you! I do understand that some people can’t even pay attention or aren’t even interested in putting money away for their financial future because they have so much going on and so little to work with that they feel like they can’t even listen to or have a conversation about money. But there are things you’re doing that are not helping your financial position and could be trouble. You could be moving in the wrong direction. The goal is to get out of debt, increase your collateral capacity, use your own money in the most efficient manner and make financial decisions that will move you forward instead of backwards. Also make sure you are getting answers specific to your financial situation instead of blindly guessing! Contact us. We will be happy to help!

Donald Trump repeatedly promised he would hire "the best people." He did not. That is not my opinion; it is President Trump's, which he expresses frequently. Trump has said that his first secretary of state, Rex Tillerson, was "dumb as a rock" and "lazy as hell." His attorney general, Jeff Sessions, was "scared stiff and Missing in Action," "didn't have a clue," and "should be ashamed of himself." Trump described one of his assistants, Omarosa Manigault Newman, as "wacky," "deranged," "vicious, but not smart," a "crazed, crying lowlife," and finally a "dog." After lasting only eleven days as communications director, Anthony Scaramucci "was quickly terminated 'from' a position that he was totally incapable of handling" and was called "very much out of control." An anonymous adviser to the president was called "a drunk/drugged-up loser." Chief strategist Steve Bannon was "sloppy," a "leaker," and "dumped like a dog by almost everyone." His longtime lawyer Michael Cohen was "TERRIBLE," "hostile," "a convicted liar & fraudster," and a "failed lawyer." The president was "Never a big fan!" of his White House counsel Don McGahn and "not even a little bit happy" with Jerome Powell, his selection to head the Federal Reserve, whom he called an "enemy." His third national security advisor, John Bolton, was mocked as a "tough guy [who] got us into Iraq." When the president was irritated with his former chief of staff, John Kelly, the president's press secretary, Stephanie Grisham, declared that Kelly "was totally unequipped to handle the genius of our great president.

In 2000, for instance, two statisticians were hired by the YMCA—one of the nation’s largest nonprofit organizations—to use the powers of data-driven fortune-telling to make the world a healthier place. The YMCA has more than 2,600 branches in the United States, most of them gyms and community centers. About a decade ago, the organization’s leaders began worrying about how to stay competitive. They asked a social scientist and a mathematician—Bill Lazarus and Dean Abbott—for help. The two men gathered data from more than 150,000 YMCA member satisfaction surveys that had been collected over the years and started looking for patterns. At that point, the accepted wisdom among YMCA executives was that people wanted fancy exercise equipment and sparkling, modern facilities. The YMCA had spent millions of dollars building weight rooms and yoga studios. When the surveys were analyzed, however, it turned out that while a facility’s attractiveness and the availability of workout machines might have caused people to join in the first place, what got them to stay was something else. Retention, the data said, was driven by emotional factors, such as whether employees knew members’ names or said hello when they walked in. People, it turns out, often go to the gym looking for a human connection, not a treadmill. If a member made a friend at the YMCA, they were much more likely to show up for workout sessions. In other words, people who join the YMCA have certain social habits. If the YMCA satisfied them, members were happy. So if the YMCA wanted to encourage people to exercise, it needed to take advantage of patterns that already existed, and teach employees to remember visitors’ names.

Consider a world in which cause and effect are erratic. Sometimes the first precedes the second, sometimes the second the first. Or perhaps cause lies forever in the past while effect in the future, but future and past are entwined. On the terrace of the Bundesterrasse is a striking view: the river Aare below and the Bernese Alps above. A man stands there just now, absently emptying his pockets and weeping. Without reason, his friends have abandoned him. No one calls any more, no one meets him for supper or beer at the tavern, no one invites him to their home. For twenty years he has been the ideal friend to his friends, generous, interested, soft-spoken, affectionate. What could have happened? A week from this moment on the terrace, the same man begins acting the goat, insulting everyone, wearing smelly clothes, stingy with money, allowing no one to come to his apartment on Laupenstrasse. Which was cause and which effect, which future and which past? In Zürich, strict laws have recently been approved by the Council. Pistols may not be sold to the public. Banks and trading houses must be audited. All visitors, whether entering Zürich by boat on the river Limmat or by rail on the Selnau line, must be searched for contraband. The civil military is doubled. One month after the crackdown, Zürich is ripped by the worst crimes in its history. In daylight, people are murdered in the Weinplatz, paintings are stolen from the Kunsthaus, liquor is drunk in the pews of the Münsterhof. Are these criminal acts not misplaced in time? Or perhaps the new laws were action rather than reaction? A young woman sits near a fountain in the Botanischer Garten. She comes here every Sunday to smell the white double violets, the musk rose, the matted pink gillyflowers. Suddenly, her heart soars, she blushes, she paces anxiously, she becomes happy for no reason. Days later, she meets a young man and is smitten with love. Are the two events not connected? But by what bizarre connection, by what twist in time, by what reversed logic? In this acausal world, scientists are helpless. Their predictions become postdictions. Their equations become justifications, their logic, illogic. Scientists turn reckless and mutter like gamblers who cannot stop betting. Scientists are buffoons, not because they are rational but because the cosmos is irrational. Or perhaps it is not because the cosmos is irrational but because they are rational. Who can say which, in an acausal world? In this world, artists are joyous. Unpredictability is the life of their paintings, their music, their novels. They delight in events not forecasted, happenings without explanation, retrospective. Most people have learned how to live in the moment. The argument goes that if the past has uncertain effect on the present, there is no need to dwell on the past. And if the present has little effect on the future, present actions need not be weighed for their consequence. Rather, each act is an island in time, to be judged on its own. Families comfort a dying uncle not because of a likely inheritance, but because he is loved at that moment. Employees are hired not because of their résumés, but because of their good sense in interviews. Clerks trampled by their bosses fight back at each insult, with no fear for their future. It is a world of impulse. It is a world of sincerity. It is a world in which every word spoken speaks just to that moment, every glance given has only one meaning, each touch has no past or no future, each kiss is a kiss of immediacy.

But,” he added, “don’t have any illusions that by marrying me you will be happy. After we’re married, I’ll wander off as I please, visit whomever I like, attend parties, and travel around the world. But you will have to wait for me, shut up at home. Before I leave, I will glue strips of paper around the windows and doors and write my signature on them to assure myself when I return that not only did you stay inside, but you didn’t even look out the window. In our house, we shall only employ female servants, and if for some reason I must hire male servants, I will choose men who are so monstrously ugly that if you happen to look at them you will turn away in horror. I also don’t want you to remain beautiful because your beauty will then be my cross to bear. A wife shouldn’t be beautiful. She should be a saint and nothing else. Until you are old, you will continuously be pregnant or breastfeeding, and after only a few years you’ll become fat, shapeless, and exhausted, no longer able to arouse the temptation of any man. I, on the other hand, will remain slim, the same weight as I am now, six months shy of nineteen years old, and I shall roam and soar about the world secure that you’re waiting for me at home. I will have lovers, but my one true love will be you. Do not think that when you are fat and old that I will love you less. On the contrary, I will love you more because every time I look at you I will know that it was I who made you, the girl who was beauty itself, so ugly. That ugliness will be more mine than your beauty could ever be, and for this reason I will remain madly in love with you. The scar on your cheek pleases me more than your hair, more than your eyes, because those things were given to you by your mother, and the scar, instead, was given to you by me.

He was tall and thin with a thatch of unruly black hair. His suit was impeccable. His tie matched his pocket square. And he spoke with a British accent. “Sorry to interrupt,” he said politely. “But I believe you’re in my seat.” “You’ve got the wrong room,” grumbled Stubbs. “Now, if you don’t mind, I’m having a conference with my client.” “Except, according to this Substitution of Counsel form, she’s my client,” the other man replied as he showed Stubbs a piece of paper. This brought an instant smile to Sara’s face. Stubbs eyed the man. “That doesn’t make any sense. She can’t afford a fancy lawyer like you. She doesn’t have any money.” “Of course she doesn’t have any money. She’s twelve. Twelve-year-olds don’t have money. They have bicycles and rucksacks. This one, however, also happens to have an attorney. This paper says I’ve been retained to represent Ms. Sara Maria Martinez.” He turned to her and smiled. “Is that you?” “Yes, sir.” “Brilliant. That means I’m in the right place.” “Who retained you?” asked the public defender. “An interested party,” said the man. “Beyond that, it’s not your concern. So if you’ll please leave, Sara and I have much to talk about. We’re due before a judge shortly.” Stubbs mumbled to himself as he shoveled his papers into his briefcase. “I’m going to check this out.” “There’s a lovely lady named Valerie who can help you,” said the British man. “She’s with the clerk of the court on the seventh floor.” “I know where she is,” Stubbs snapped as he squeezed past the man into the hallway. He started to say something else, but instead just made a frustrated noise and stormed off. Once Stubbs was gone, the new attorney closed the door and sat across from Sara. “I’ve never seen that before,” he marveled. “He literally left the room in a huff.” She had no idea who might have hired an attorney for her, but she was certainly happy with the change. “I’ve never seen it either.

SCULLEY. Pepsi executive recruited by Jobs in 1983 to be Apple’s CEO, clashed with and ousted Jobs in 1985. JOANNE SCHIEBLE JANDALI SIMPSON. Wisconsin-born biological mother of Steve Jobs, whom she put up for adoption, and Mona Simpson, whom she raised. MONA SIMPSON. Biological full sister of Jobs; they discovered their relationship in 1986 and became close. She wrote novels loosely based on her mother Joanne (Anywhere but Here), Jobs and his daughter Lisa (A Regular Guy), and her father Abdulfattah Jandali (The Lost Father). ALVY RAY SMITH. A cofounder of Pixar who clashed with Jobs. BURRELL SMITH. Brilliant, troubled hardware designer on the original Mac team, afflicted with schizophrenia in the 1990s. AVADIS “AVIE” TEVANIAN. Worked with Jobs and Rubinstein at NeXT, became chief software engineer at Apple in 1997. JAMES VINCENT. A music-loving Brit, the younger partner with Lee Clow and Duncan Milner at the ad agency Apple hired. RON WAYNE. Met Jobs at Atari, became first partner with Jobs and Wozniak at fledgling Apple, but unwisely decided to forgo his equity stake. STEPHEN WOZNIAK. The star electronics geek at Homestead High; Jobs figured out how to package and market his amazing circuit boards and became his partner in founding Apple. DEL YOCAM. Early Apple employee who became the General Manager of the Apple II Group and later Apple’s Chief Operating Officer. INTRODUCTION How This Book Came to Be In the early summer of 2004, I got a phone call from Steve Jobs. He had been scattershot friendly to me over the years, with occasional bursts of intensity, especially when he was launching a new product that he wanted on the cover of Time or featured on CNN, places where I’d worked. But now that I was no longer at either of those places, I hadn’t heard from him much. We talked a bit about the Aspen Institute, which I had recently joined, and I invited him to speak at our summer campus in Colorado. He’d be happy to come, he said, but not to be onstage. He wanted instead to take a walk so that we could talk. That seemed a bit odd. I didn’t yet

We’d just taken Pixar public, and I was happy being CEO there. I never knew of anyone who served as CEO of two public companies, even temporarily, and I wasn’t even sure it was legal. I didn’t know what I wanted to do. I was enjoying spending more time with my family. I was torn. I knew Apple was a mess, so I wondered: Do I want to give up this nice lifestyle that I have? What are all the Pixar shareholders going to think? I talked to people I respected. I finally called Andy Grove at about eight one Saturday morning—too early. I gave him the pros and the cons, and in the middle he stopped me and said, “Steve, I don’t give a shit about Apple.” I was stunned. It was then I realized that I do give a shit about Apple—I started it and it is a good thing to have in the world. That was when I decided to go back on a temporary basis to help them hire a CEO. The claim that he was enjoying spending more time with his family was not convincing. He was never destined to win a Father of the Year trophy, even when he had spare time on his hands. He was getting better at paying heed to his children, especially Reed, but his primary focus was on his work. He was frequently aloof from his two younger daughters, estranged again from Lisa, and often prickly as a husband. So what was the real reason for his hesitancy in taking over at Apple? For all of his willfulness and insatiable desire to control things, Jobs was indecisive and reticent when he felt unsure about something. He craved perfection, and he was not always good at figuring out how to settle for something less. He did not like to wrestle with complexity or make accommodations. This was true in products, design, and furnishings for the house. It was also true when it came to personal commitments. If he knew for sure a course of action was right, he was unstoppable. But if he had doubts, he sometimes withdrew, preferring not to think about things that did not perfectly suit him. As happened when Amelio had asked him what role he wanted to play, Jobs would go silent and ignore situations that made him uncomfortable.

In the nineteen sixties and seventies, there were people in all the democratic countries who didn’t have any real power, and they started going to the people who did have all the power and saying, “All these principles of equality you’ve been talking about since the French Revolution are very nice, but you don’t seem to be taking them very seriously. You’re all hypocrites, actually. So we’re going to make you take those principles seriously.” And they held demonstrations and bus rides, and occupied buildings, and it was very embarrassing for the people in power, because the other people had such a good argument, and anyone who listened seriously had to agree with them. ‘Feminism was working, and the civil rights movement was working, and all the other social justice movements were getting more and more support. So, in the nineteen eighties, the CIA—’ she turned to Keith and explained cheerfully, ‘this is where X-Files Theory comes into it – hired some really clever linguists to invent a secret weapon: an incredibly complicated way of talking about politics that didn’t actually make any sense, but which spread through all the universities in the world, because it sounded so impressive. And at first, the people who talked like this just hitched their wagon to the social justice movements, and everyone else let them come along for the ride, because they seemed harmless. But then they climbed on board the peace train and threw out the driver. ‘So instead of going to the people in power and saying, “How about upholding the universal principles you claim to believe in?” the people in the social justice movements ended up saying things like “My truth narrative is in competition with your truth narrative!” And the people in power replied, “Woe is me! You’ve thrown me in the briar patch!” And everyone else said, “Who are these idiots? Why should we trust them, when they can’t even speak properly?” And the CIA were happy. And the people in power were happy. And the secret weapon lived on in the universities for years and years, because everyone who’d played a part in the conspiracy was too embarrassed to admit what they’d done.

Betsy didn’t want to be at the party any more than Cole did. She’d met the birthday girl in a spin class a couple of years earlier and had been declining her Evites ever since. In an effort to meet new people, however, this time Betsy replied “Yes.” She took a cab to the party, wondering why she was going at all. When Betsy met Cole there was a spark, but she was ambivalent. Cole was clearly smart and well educated, but he didn’t seem to be doing much about it. They had some nice dates, which seemed promising. Then, after sleeping over one night and watching Cole wake up at eleven a.m. and grab his skateboard, Betsy felt less bullish. She didn’t want to help another boyfriend grow up. What Betsy didn’t know was that, ever since he’d started spending time with her, Cole had regained some of his old drive. He saw the way she wanted to work on her sculptures even on the weekend, how she and her friends loved to get together to talk about their projects and their plans. As a result, Cole started to think more aspirationally. He eyed a posting for a good tech job at a high-profile start-up, but he felt his résumé was now too shabby to apply. As luck would have it—and it is often luck—Cole remembered that an old friend from high school, someone he bumped into about once every year or two, worked at the start-up. He got in touch, and this friend put in a good word to HR. After a handful of interviews with different people in the company, Cole was offered the position. The hiring manager told Cole he had been chosen for three reasons: His engineering degree suggested he knew how to work hard on technical projects, his personality seemed like a good fit for the team, and the twentysomething who vouched for him was well liked in the company. The rest, the manager said, Cole could learn on the job. This one break radically altered Cole’s career path. He learned software development at a dot-com on the leading edge. A few years later, he moved over and up as a director of development at another start-up because, by then, the identity capital he’d gained could speak for itself. Nearly ten years later, Cole and Betsy are married. She runs a gallery co-op. He’s a CIO. They have a happy life and gladly give much of the credit to Cole’s friend from high school and to the woman with the Evites.

But the man who owned the vineyard said to one of those workers, ‘Friend, I am being fair to you. You agreed to work for one coin. So take your pay and go. I want to give the man who was hired last the same pay that I gave you. I can do what I want with my own money. Are you jealous because I am good to those people?’ “So those who are last now will someday be first, and those who are first now will someday be last.” (20:1–16 NCV) “Do you begrudge my generosity?” the landowner is saying. The answer, of course, is yes, they do. They begrudge it quite a bit. Even though it has no impact on them whatsoever, it offends them. We hate it when we are trying so hard to earn something, and then someone else gets the same thing without trying as hard. Think about this for a moment, in real, “today” terms. Someone gives you a backbreaking job, and you’re happy for it, but at the end of the day, when you’re getting paid, the guys who came in with five minutes left get the same amount you just got. Seriously? It’s imbalanced, unfair, maddening . . . and it’s also exactly what Jesus just said the kingdom of God is like. Not only is it maddening; it’s maddening to the “good” people! Common sense says you don’t do this. You don’t pay latecomers who came in a few minutes ago the same amount that you paid the hardworking folks you hired first. Jesus tells this story, knowing full well that the conscientious ones listening would find this hardest to take. And, as a matter of fact, as a conscientious one, I find this hard to take. I’m just being honest. This story does not fit my style. I’m all about people getting what they deserve. Oh, it’s offensive, too, when Jesus turns to a guy who’s being executed next to Him, and tells him, “Today, you will be with me in paradise” (Luke 23:43). What did the guy do to deserve that? He did nothing. If you call yourself a Christian, and you want things to be fair, and you want God’s rewards given out only to the deserving and the upstanding and the religious, well, honestly, Jesus has got to be a complete embarrassment to you. In fact, to so many upstanding Christians, He is. He has always been offensive, and remains offensive, to those who seek to achieve “righteousness” through what they do. Always. People who’ve grown up in church (like me) are well acquainted with the idea that Jesus is our “cornerstone.” He’s the solid rock of our faith. Got it. Not controversial. It’s well-known. But what’s not so talked about: That stone, Jesus, causes religious people to stumble. And that rock is offensive to “good” people: So what does all this mean? Those who are not Jews were not trying to make themselves right with God, but they were made right with God because of their faith. The people of Israel tried to follow a law to make themselves right with God. But they did not succeed, because they tried to make themselves right by the things they did instead of trusting in God to make them right. They stumbled over the stone that causes people to stumble. (Rom. 9:30–32 NCV) And then Paul says something a couple verses later that angers “good Christians” to this day: Because they did not know the way that God makes people right with him, they tried to make themselves right in their own way. So they did not accept God’s way of making people right. Christ ended the law so that everyone who believes in him may be right with God. (Rom. 10:3–4 NCV) It’s not subtle, what Paul’s writing here. For anyone who believes in Him, Jesus ended the law as a means to righteousness. Yet so many think they can achieve—even have achieved—some kind of “good Christian” status on the basis of the rule-keeping work they’ve done. They suspect they’ll do good things and God will owe them for it, like payment for a job well done. Paul says, in effect, if you think you should get what you earn, you will . . . and you don’t want that.

joke around—nothing serious—as I work to get my leg back to where it was. Two weeks later, I’m in an ankle-to-hip leg brace and hobbling around on crutches. The brace can’t come off for another six weeks, so my parents lend me their townhouse in New York City and Lucien hires me an assistant to help me out around the house. Some guy named Trevor. He’s okay, but I don’t give him much to do. I want to regain my independence as fast as I can and get back out there for Planet X. Yuri, my editor, is griping that he needs me back and I’m more than happy to oblige. But I still need to recuperate, and I’m bored as hell cooped up in the townhouse. Some buddies of mine from PX stop by and we head out to a brunch place on Amsterdam Street my assistant sometimes orders from. Deacon, Logan, Polly, Jonesy and I take a table in Annabelle’s Bistro, and settle in for a good two hours, running our waitress ragged. She’s a cute little brunette doing her best to stay cheerful for us while we give her a hard time with endless coffee refills, loud laughter, swearing, and general obnoxiousness. Her nametag says Charlotte, and Deacon calls her “Sweet Charlotte” and ogles and teases her, sometimes inappropriately. She has pretty eyes, I muse, but otherwise pay her no mind. I have my leg up on a chair in the corner, leaning back, as if I haven’t a care in the world. And I don’t. I’m going to make a full recovery and pick up my life right where I left off. Finally, a manager with a severe hairdo and too much makeup, politely, yet pointedly, inquires if there’s anything else we need, and we take the hint. We gather our shit and Deacon picks up the tab. We file out, through the maze of tables, and I’m last, hobbling slowly on crutches. I’m halfway out when I realize I left my Yankees baseball cap on the table. I return to get it and find the waitress staring at the check with tears in her eyes. She snaps the black leather book shut when she sees me and hurriedly turns away. “Forget something?” she asks with false cheer and a shaky smile. “My hat,” I say. She’s short and I’m tall. I tower over her. “Did Deacon leave a shitty tip? He does that.” “Oh no, no, I mean…it’s fine,” she says, turning away to wipe her eyes. “I’m so sorry. I just…um, kind of a rough month. You know how it is.” She glances me up and down in my expensive jeans and designer shirt. “Or maybe you don’t.” The waitress realizes what she said, and another round of apologies bursts out of her as she begins stacking our dirty dishes. “Oh my god, I’m so sorry. Really. I have this bad habit…blurting. I don’t know why I said that. Anyway, um…” I laugh, and fish into my back pocket for my wallet. “Don’t worry about it. And take this. For your trouble.” I offer her forty dollars and her eyes widen. Up close, her eyes are even prettier—large and luminous, but sad too. A blush turns her skin scarlet “Oh, no, I couldn’t. No, please. It’s fine, really.” She bustles even faster now, not looking at me. I shrug and drop the twenties on the table. “I hope your month improves.” She stops and stares at the money, at war with herself. “Okay. Thank you,” she says finally, her voice cracking. She takes the money and stuffs it into her apron. I feel sorta bad, poor girl. “Have a nice day, Charlotte,” I say, and start to hobble away. She calls after me, “I hope your leg gets better soon.” That was big of her, considering what ginormous bastards we’d been to her all morning. Or maybe she’s just doing her job. I wave a hand to her without looking back, and leave Annabelle’s. Time heals me. I go back to work. To Planet X. To the world and all its thrills and beauty. I don’t go back to my parents’ townhouse; hell I’m hardly in NYC anymore. I don’t go back to Annabelle’s and I never see—or think about—that cute waitress with the sad eyes ever again. “Fucking hell,” I whisper as the machine reads the last line of

Rule #1: People pay me for the value I create. In other words, if I create value, people will be more than happy to pay me for it. Rule #2. The more I make, the more value I can create. I can invest back into the business, by building systems, creating technology, and hiring new people. Rule #3. Money is a marker that I’m doing the right thing. We’re going to avoid fake proxies of success, like how many people like my Facebook page. Instead, we’ll focus on the ultimate sign that you’ve created something the world wants: Sales.

I am fond of pointing out to entrepreneurs and executives that “in theory, you don’t need practice.” What I mean is that no matter how brilliant your business model and growth strategy, you won’t be able to build a real-world (i.e., non-theoretical) blockbuster company without a lot of practice. But that problem is magnified when you’re trying to blitzscale. The kind of growth involved in blitzscaling typically means major human resources challenges. Tripling the number of employees each year isn’t uncommon for a blitzscaling company. This requires a radically different approach to management than that of a typical growth company, which would be happy to grow 15 percent per year and can take time finding a few perfect hires and obsessing about corporate culture. As we will discuss in more detail later in the book, companies that blitzscale have to rapidly navigate a set of key transitions as their organizations grow, and have to embrace counterintuitive rules like hiring “good enough” people, launching flawed and imperfect products, letting fires burn, and ignoring angry customers. Over the course of this book, we’ll see how business model, growth strategy, and management innovation work together to form the high-risk, high-reward process of blitzscaling.

Thank you, Liam.” His almost innocent gesture is so tender it makes me shudder. I have to blink a few times to remind myself this is a job. Thinking about emotions is pointless. “You’re welcome.” I give him my most charming beam and a wink. “Book me again if you had a good time, yeah?” His grin makes the crow’s feet that are just appearing at the corners of his eyes more obvious. I like them on the man, though. I don’t think I have a type, but a ‘daddy’ is definitely not one I’d normally go for. But then, he’s probably only ten, fifteen years older than me. Hell, shut up, Liam. Quit over-analysing. It’s not like this hot guy is going to be interested in you beyond paid-for sex. I’m probably horny, missing a lover or a regular fuck buddy who would be better than nobody. I miss one person most but he’s gone, found his true love and he’s doing well. I am happy for him despite the ache inside me when I think back to the hard times I shared with Sasha and the love I felt for him. Some days I wish I could turn back the clock. By the time I told Sasha I loved him, it was too late, but regrets are a luxury for someone like me.

Ali McClelland. Too bad. I just can’t let you become my sugar daddy.” I put the notes back on the hall table. He shakes his head. “I’ll never be your sugar anything! You stubborn git.” He grabs me and kisses me with force, enough to make me see stars. When he lets me go, I give him a wide grin because I am giddy from his kisses. “Not everyone lives in a nice house in Islington. I only have my pride.” “And I love your pride.” Ali smiles. “But I’m not rich despite having this house. Emily’s parents gave it to her as a wedding present. And when she died, it was passed on to me. I’m grateful for it but it doesn’t define me.” I sigh. “I never said it did.” “And you’ll make me a very happy man if you come and share it with me. The house has three bedrooms. You can even have your own space.” He waves his hand as if to emphasise the point that there is plenty of room. I keep putting off the discussion of ‘our future’ as I know what it means. If I move in with him, I won’t need to be an escort anymore to pay rent and I can maybe get a low-paid or part-time job. I can even go back to study music at college. It is a big step. I am scared, properly frightened. What if it doesn’t work out? On the other hand, I’ve got nothing to lose except the newfound control of my life at the expense of selling my arse. I promise myself I’ll give it more thought

Are you sure about this?” I wring my hands. “I was a homeless druggie, a beggar and an escort. I’m prone to breakdowns and poor decisions. Have you picked up strays before and let them into your house?” He laughs, not taking me seriously at all. “I don’t give a flying fuck as long as you’re here.” He rubs my abs to soothe me. “Liam. You make me happy. Life’s too short not to grab hold of happiness when it comes knocking at my door.” Fuck. He has done it again. Tears surge in my eyes. “And you just seem to make me cry like a fucking twat!” He smiles, comes closer and kisses me. Before I know it, he wraps his arms around my waist and thighs and tries to lift me up and carry me. I am pretty lithe but I’m still too tall and heavy for him. He manages to half-lug, half-drag me up the stairs and into the bedroom while laughing his head off.

Hi, Emily. You don’t know me. My name’s Liam and I’m Ali’s boyfriend. If you’ve been watching us from wherever, you know that already, though.” I swallow. “I’m sorry about what happened. Ali really loved you. I have no doubt about that. But...” I read through the hymns and the music, including Satie’s Gnossienne. At the funeral, Ali read a poem called ‘Remember Me’ by Margaret Mead. To the living, I am gone. To the sorrowful, I will never return. To the angry, I was cheated. But to the happy, I am at peace. And to the faithful, I have never left. It’s as though Emily is speaking to me, telling me that she can be happy for us. Her sister’s anger is not going to bring her back. I hope it’s true. I find myself tearing up, even though I didn’t know her. I can imagine how moving Ali’s recitation was. “Ali and I are happy and I think you would be supportive of him. Your sister’s angry because she’s hurt but Ali has no intention of causing her pain. Or your parents. Please, wish me luck

Always leave enough time in your life to do something that makes you happy, satisfied, even joyous. That has more of an effect on economic well-being than any other single factor.” —Paul Hawken.

Wildly Popular House Buying Strategy In A Competitive Environment It is important for the success of any real estate consulting company to have customers who are happy with their services. Customers who are unhappy with your real estate services business will stop buying your goods and will supply your business with a bad name. To guarantee that your business receives positive reviews, be certain to give your customers the best quality service. We've great ideas about how to create potential customers and keeping current ones satisfied. Each new employee you bring into your real estate services business could have long-lasting repercussions, so choose them carefully. Prior to inviting someone to join you, be certain that he or she's going to be capable of performing the duties the job will require, and that he or she's certified in any way needed. Whenever a new employee joins your business, you should see that they receive thorough training and could complete the tasks assigned to them. Successful companies have happy staff members that need to help you succeed; they tend to be the product of ongoing training. A real estate services business that hopes to be competitive in today's business world should have a professionally designed website. As a responsible business owner, you have to hire a professional website designer to build your site if you don't have the necessary skills to do it yourself. The appearance of your website is vital to its success, so be sure to use visually appealing templates and images that support your content. Never discount the importance of virtual retailing to your real estate consulting company's success; today's business climate requires that all companies establish and maintain a strong and authoritative web presence. Don't give in to complacency, even though your real estate consulting company is doing well. House buying experts universally believe that the very best time to expand your company is when you are gaining momentum. When you have dedication to the project, you could build a successful company. If your company could learn to embrace changes in the marketplace and always strive for something better, you will get through a lot of tough times.

Where to?” Max asked as she climbed in. “I assume that you had some destination in mind when you cooked up that nonsense about needing your bags.” “I want to join Dom.” She stared him down, daring him to gainsay her. She’d take a hackney if she had to. “He’s probably still at Manton’s Investigations, so let’s start there.” Though a smile tugged at the duke’s lips, he merely gave the order to the coachman. As soon as they set off, however, he said, “You do realize that Dom is going to throttle me for helping you.” “I don’t see why,” she said lightly. “You are head of the Duke’s Men, aren’t you? Surely you can go wherever you please and involve yourself as much as you like.” As Lisette burst into laughter, Max shook his head. “My brother-in-law doesn’t exactly like having his agency called ‘the Duke’s Men.’ I’d keep that appellation under your hat, if I were you.” “Oh, that sounds so much like Dom,” Jane muttered, “not to appreciate a fellow who showed faith in him and was willing to use him to find his own cousin, not to mention invest in his business concern.” Lisette laughed even harder now, which only made Max wince. “What?” Jane asked. “What is it?” A flush spread over Max’s face. “Let’s just say that my part in…er…’the Duke’s Men’ has been greatly exaggerated by the papers. Rather tangential, really.” “In other words,” Lisette teased, “he pretty much did nothing. He didn’t even come up with the name, and he certainly didn’t hire Dom to find Victor. Tristan stumbled across Victor himself, and then…” Lisette spun out the story of how she had met Max and how Dom had become involved. How Max had made a grand gesture for the press to protect Tristan from George. “Oh, Lord,” Jane breathed. “That’s why you were all at George’s house that day.” The day she’d first seen Dom after nearly eleven years apart. “Exactly. I mean, Max does what he can to recommend the agency, and certainly Dom benefits from the excellent press he received as a result of Tristan’s finding Victor. But beyond that, Max has nothing to do with it. He has tried to invest in it, but Dom gets all hot under the collar every time he suggests it.” “What a shock,” Jane said sarcastically. She thought of Dom the Almighty, having his hard work and keen investigative sense attributed to some duke who’d simply taken up with his sister, and began to laugh. Then Lisette joined her, and eventually, Max. They laughed until tears rolled down Jane’s cheeks and Lisette was holding her sides. “Poor Dom,” Jane gasped, when she’d finally gained control of herself. “No matter how carefully he plans, someone always comes along to muck things up. We must all be quite a trial to him.” “Oh, indeed, we are,” Lisette said, sobering. “But honestly, he takes himself far too seriously, so it’s good for him.” She smiled at Jane. “You’re good for him. He needs a woman who stands firm when he tries to dictate how the world must be, a woman who will teach him that it’s all right if plans go awry. He needs to learn that he can pick up the pieces and still be happy, as long as he does it with the right person.” “I only hope he agrees with you,” Jane said. “I really do.” Because if she could be that woman for Dom--if he could let her be that woman for him--then they might have a chance, after all.

As I looked over this curious document, I was particularly struck by a band of text across the bottom. It bore the title “Paperwork Reduction Act Notice” and read: The time needed to complete and file this form will vary depending on individual circumstances. The estimated average time is: The text then cheerfully concluded with a note that if I had comments “concerning the accuracy of these time estimates or suggestions for making this form simpler” the IRS would be happy to hear from me. It provided an address in Washington, D.C., where I could send my comments. The Paperwork Reduction Act, passed in 1980 in the waning days of the Carter administration and amended in 1995, is a classic example of structural deepening gone awry. The law was supposed to improve the efficiency of the U.S. federal government and lighten the burden of paperwork on citizens. In Brian Arthur’s terms, the additional complexity introduced by the law was supposed to improve government performance. But it has not worked. Although the U.S. Office of Management and Budget hired a special staff to review and approve every form and information request of every agency of the federal government, the estimated total time that the U.S. public invested each year fulfilling federal paperwork requirements rose from 4.7 billion hours in 1980 to 6.7 billion hours in 1996.14 More perversely, Form 1001 showed how the law makes government more inefficient and confusing to the average person. My first reaction to the notice at the bottom was to add up the time allotments. Was I really supposed to spend over six and a half hours on this form? The suggested times seemed so precise, and the total amount so daunting, that Form 1001 practically leapt at me with self-importance. And what records, exactly, was I supposed to spend four hours and thirty-two minutes keeping? I hadn’t a clue. In its entirety, Form 1001 resembled the jumble of hoses and wiring under the hood of a modern car, and the “Paperwork Reduction Act Notice” at the bottom was a particularly forbidding clump of complexity.

The directive we have so often heard, “Change your thoughts, change your life,” is indeed based on the power of words. The key to your happiness, well-being, and interactions with others begins, continues, and concludes with the nature and quality of the words you hold in your mind as thoughts. Make them work for your highest good.

S.J.’s second wife, Eloise, decided to have him killed, so she hired two hit men — one of whom, aptly, went by the name of Mr. Peeler. At the time, she was living at the Popeil estate in Newport Beach with her two daughters and her boyfriend, a thirty-seven-year-old machinist. When, at Eloise’s trial, S.J. was questioned about the machinist, he replied, “I was kind of happy to have him take her off my hands.” That was vintage S.J. But eleven months later, after Eloise got out of prison, S.J. married her again. That was vintage S.J., too. As a former colleague of his puts it, “He was a strange bird.

Why would anyone willingly take on this line of work? The interview for the job, that single act of sex, is certainly fun. But then you get hired to raise a child.

Okay, now you’re finally sounding crazy. Of course not. I’m forwarding you a new email from a bride named Amy.” I keep Jay on the line and check my email. Dear Jen, Let me preface this by saying that I have never been a bridesmaid. I am one of the first of my friends to be getting married and am 25 years old. I am getting married this September, weekend after Labor Day, and it has been quite a learning experience at that. I had to let my maid of honor go, due to her issues of not being able to be part of the big day and rearrange. That was a stressful part of planning. :/ I knock the pizza box off my bed and put my brother on speakerphone, tapping the reply button as my eyes begin to flutter shut. My body clearly isn’t on the same page with my brain, which is screaming that professional bridesmaids don’t get to nap. Dear Amy, Thanks so much for taking the time to write to me. Congratulations on your upcoming wedding! It’s great to hear about your interest in having me as a professional bridesmaid at your wedding, especially since you’ve had some problems with your maid of honor. I’m very sorry about that, by the way. I’d be happy to see what I can do to help between now and September. I would love to jump on a call with you to chat more about this. Please let me know when is best for you. All my love, Jen Glantz “I really hope she says yes, Jay. I think I could really be there for her. I think I could really help.

Janitorial cleaning has many benefits for businesses. By keeping your office or business clean, you can improve the health and safety of your employees and the appearance of your property. This blog post will discuss some of the top benefits of janitorial cleaning and how it can improve your business! What is Janitorial Cleaning? Janitorial cleaning is a professional cleaning typically performed by janitors or professional cleaners. This cleaning can involve everything from sweeping and mopping floors to cleaning bathrooms and kitchens. Businesses often hire janitorial cleaning services to keep their properties clean regularly. The Benefits of Janitorial Cleaning: Many benefits come along with janitorial cleaning, both for businesses and employees. Some of the top benefits include: Improved health and safety: One of the essential benefits of janitorial cleaning is enhanced health and safety for employees. Keeping your office or business clean can help prevent the spread of illness-causing bacteria and viruses. In addition, janitorial cleaning can help reduce the risk of slips, trips, and falls by keeping floors clean and free of debris. Improved appearance: Another benefit of janitorial cleaning is improved appearance. First impressions are essential; a clean office or business can make a good impression on customers, clients, and other visitors. A well-maintained property can also reflect positively on your company’s brand. Increased productivity: Janitorial cleaning can also lead to increased productivity in the workplace. Employees working in a clean and orderly environment tend to be more productive and efficient. Studies have shown that employees who work in clean offices are up to 15% more effective than those who work in cluttered or messy environments. Improved morale: Finally, janitorial cleaning can also improve employee morale. When employees feel good about their working environment, they are more likely to be happy and satisfied with their jobs. This, in turn, can lead to increased productivity and loyalty to your company. As you can see, many benefits come along with janitorial cleaning. If you want to improve your business, janitorial cleaning is a great place to start! Contact us at 954-341-4141 for more inforamtion.

My preference is that the manager is the person who is the bellwether for vision because that’s their job for the group. It’s not just that you know what the team needs, it’s that vision defines career path and you need to know, as early as possible, what it’s going to take to keep a future hire engaged. A strategic isn’t going to be with your team long because you simply don’t move fast enough, whereas a tactical is going to be happy as long as you keep the work relevant and constant.

one of the most important jobs you’ll ever be hired to do is to be a spouse. Getting this right, I believe, is critical to sustaining a happy marriage.

I’m staying right here! And I’ll work however I can. That’s what brings me happiness, Sebastian, for as long as it lasts. I don’t care about traveling, and I don’t care about being safe. If I did, I never would have taken this position to begin with. Do you know, your father told me the truth about his job the day that he hired me? He never lied to me, Sebastian. Don’t think I’ve been some blind fool, protected from the truth! What I do is humble, but I am one of you and I always have been.

In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don't have the first, the other two will kill you.                    Warren Buffet

I am not trapped,” Deanna said sharply, surprised and worried by the turn of the conversation. Kelly was so self-possessed that it was sometimes difficult to know what was going on in her mind. “I love you all. I live here and help with money because I choose to, because it makes me happy. I’d be miserable if I just up and left you in the lurch.

One exhibition to which Tom Norman became particularly attached was his family of midgets. It consisted of two midgets, billed as man and wife and always brought into town in a specially constructed miniature coach drawn by ponies. In each town on the tour he made a point of closing the show down for a few days so as to allow the lady midget to ‘give birth to her baby’. A new-born infant would then be hired to stand in for the hypothetical offspring, and even larger queues always gathered after such a ‘happy event’ to see the new arrival. The only problem was the difficulty he had in restraining the ‘mother’ from swearing volubly, smoking a pipe and drinking gin in front of the customers. The exhibition finally came to grief when the ‘mother’ ran away one night, objecting to being displayed as a woman any longer, both midgets being men.

Open-source software shows the potential of social norms. In the case of Linux and other collaborative projects, you can post a problem about a bug on one of the bulletin boards and see how fast someone, or often many people, will react to your request and fix the software-using their own leisure time. Could you pay for this level of service? Most likely. But if you had to hire people of the same caliber they would cost you an arm and a leg. Rather, people in these communities are happy to give their time to society at large (for which they get the same social benefits we all get from helping a friend paint a room). What can we learn from this that is applicable to the business world? There are social rewards that strongly motivate behavior-and one of the least used in corporate life is the encouragement of social rewards and reputation.

Let me ask you something.” Davis took a sip of his coffee. “Is the thought of marrying me so horrible that you’d rather suffer through all this?” She inhaled deeply, fighting the tears rising in her eyes. “I have nothing against you personally. Truly I don’t. You seem like a nice enough man, but I really don’t know you. However, that aside, it is my intention to return to Indiana when we reach Oregon. So you see I can’t get married. Not to you, not to anyone.” Davis put his cup down and reached toward Emma. He put his fingers gently under her chin, turning her head until he looked directly into her eyes. “What makes you think you’ll be able to get back to Indiana once you reach Oregon?” “I’ll hire someone, sell my wagon, and do whatever I need to. I will go back to Indiana.” Her words were not as forceful as she intended. Looking directly into Davis’s eyes with the firelight dancing in front of them made it difficult to catch her breath. Her heart pounded, but she attributed it to her annoyance at having to explain herself. “Ah, darlin’, you won’t be able to do that. Once you’ve finished this trip, believe me, there is no way you’ll want to set out again.” He began to slowly rub his thumb over her chin. “I hear Oregon is a fine place to settle.” “I want to go back to Indiana.” Emma jerked away from his touch. “I was happy there.

Jack Reacher made his first appearance in print on March 17, 1997—St. Patrick’s Day—when Putnam published Killing Floor in the United States, which was Reacher’s—and my—debut. But I can trace his, and the book’s, genesis backward at least to New Year’s Eve 1988. Back then I worked for a commercial television station in Manchester, England. I was eleven years into a career as a presentation director, which was a little like an air traffic controller for the network airwaves. In February 1988, the UK commercial network had started twenty-four-hour broadcasting. For a year before that, management had been talking about how to man the new expanded commitment. None of us really wanted to work nights. Management didn’t really want to hire extra people. End of story. Stalemate. Impasse. What broke it was the offer of a huge raise. We took it, and by New Year’s Eve we were ten fat and happy months into the new contract. I went to a party, but didn’t feel much like celebrating. Not that I wasn’t content in the short term—I sleep better by day than night, and I like being up and about when the world is quiet and lonely, and for sure I was having a ball with the new salary. But I knew in my bones that management resented the raise, and I knew that the new contract was in fact the beginning of the end. Sooner or later, we would all be fired in revenge. I felt it was only a matter of time. Nobody agreed with me, except one woman. At the party, in a quiet moment, she asked me, “What are you going to do when this is all over?

Persson did not create Minecraft because he wanted to create a billion-dollar company; he loved video games and kept his day job while developing it. When the game soared in popularity, he started a company, Mojang, with some of the profits, but kept it small, with just 12 employees. Even with zero dollars spent on marketing and no user instructions, Minecraft grew exponentially, flying past the 100 million registered user mark in 2014 based largely on word of mouth.2 Players shared user-generated extras like modifications (“mods”) and custom maps with each other, and the game caught on not only with children but their parents and even educators. Still, Persson avoided the valuation game, refusing an investment offer from former Facebook president Sean Parker. Finally, he and his co-founders sold Mojang to Microsoft for $2.5 billion, a fortune built on one man’s focus on creating something that people loved.3 On the other end of the spectrum is Zynga, one of the fastest startups ever to reach a $1 billion valuation.4 The social game developer had its first hit in 2009 with FarmVille. Next came Zynga’s partnership with Facebook that turned into a growth engine. The company began trading on the NASDAQ in December 2011 and had 253 million active users per month as late as the first quarter of 2013.5 Then the relationship with Facebook ended and the wheels started coming off. Flush with IPO cash, Zynga started exhibiting all the symptoms of ego-driven, grow-at-any-cost syndrome. They moved into a $228 million headquarters in San Francisco. They began hastily acquiring companies like NaturalMotion, Newtoy, and Area/Code. They infuriated customers by launching new games without sufficient testing and filling them with scripts that signed players up for unwanted subscriptions and services. When customer outrage went viral, instead of focusing on building better products, Zynga hired a behavioral psychologist to try to trick customers into loving its games.6 In a 2009 speech at Startup@Berkeley, CEO Mark Pincus said, “I funded [Zynga] myself but I did every horrible thing in the book to just get revenues right away. I mean, we gave our users poker chips if they downloaded this Zwinky toolbar, which . . . I downloaded it once — I couldn’t get rid of it. We did anything possible just to just get revenues so that we could grow and be a real business.”7 By the spring of 2016, Zynga had laid off about 18 percent of its workforce and its share price had declined from $14.50 in 2012 to about $2.50.

Where were you planning on heading next, then, if not Australia?” Fiona asked. “Oh, I’ll just toss a dart at the map like I usually do,” Kerry said, as blithely as she could. Fiona eyed her closely, as if checking her sincerity. “Well, whenever you do head back out--wherever and with whomever that might be--we’ll make sure Gus hires someone to help him with the pub. So, you know, don’t let that part affect your decision making or anything.” “‘Wherever or with whomever’?” Kerry repeated with a roll of her eyes. Fiona beamed sweetly again. “Just saying.” “All kidding aside, I’m not the settling down type, Fi.” At the flash of real sadness Kerry saw flicker through her too-optimistic-for-her-own-good sister, she made a show of sliding Fiona’s arm out from where it had been looped through hers and dropping it as if she was suddenly contagious. “Don’t go trying to spread all your bride cooties on me,” she teased, hoping to shift them back to their more comfortable pattern of affectionately swapping insults, and far, far away from delving in to the fears and worries that were truly the reason behind her defensive attitude. Kerry knew her family and extended family--hell, everyone in the Cove--only wanted what was best for her, wanted her to be happy. She just wanted the space and time to figure out what, exactly, that was going to be, all by herself. “Some of us aren’t meant for home and hearth. For white picket fences. Or silly cattle dogs and stone fire pits.” It was only when Fiona’s gaze sharpened again that she realized she’d said that last part out loud. A knowing smile played at the corners of Fiona’s mouth and her eyes sparked right back to matchmaker life. “Don’t,” Kerry warned. “Whatever do you mean?” Fiona said with false innocence. “I hear what you’re saying. And I believe you. At least, I believe you believe you.

I think you might be cracking my ribs,” Lucetta mumbled into his chest, her words having him release his death grip on her before he took a step—but only a step—away from her. “You have no idea how happy I am to see you” was all he could think to say. Lucetta smiled. “You have no idea how happy I am to see you as well, and”—she nodded to Stanley, Ernie, and Mr. Skukman, who were currently sitting on top of Silas Ruff, while Tilda stood guard at the door they’d blown open, looking rather menacing as she kept a pistol at the ready—“I’m delighted to see you brought some assistance as well.” She nodded toward the blown-apart door. “Assistance proficient in the use of dynamite, if I’m not mistaken.” “That was me,” Ernie said, sending Lucetta a grin. “Not that I use dynamite all that often anymore,” he hurried to assure her. “But my expertise with the substance does come in remarkably handy at the oddest of times.” “Should I ask why Ernie’s an expert with dynamite?” Lucetta asked, turning back to Bram. “I would suggest not,” Bram said. Wrinkling her nose, Lucetta nodded. “You’re probably right, but tell me, how did you find me?” “Using a wide variety of interesting contacts spread throughout the city.” Bram blew out a breath. “Everyone’s been so worried about you.” “I’ve been fine,” Lucetta began, nodding when he quirked a brow her way. “Honestly, I have been. I mean, yes, the men Silas hired to abduct me scared me half to death—especially the man I heard was some sort of tracker—but as soon as they delivered me here, they left and I never saw them again. Truth be told, until today, it’s just been me along with a pack of intimidating women Silas hired to make certain I didn’t escape from this cozy little nest he’s been holding me in.” “Silas left you alone until today?” “Curious as that may seem, yes. He only showed up about an hour ago.” She smiled. “I do believe he had a most romantic dinner planned for the two of us, but matters got off to a rough start when he demanded I play him a piece by Bach, and discovered I . . . Well, let’s just say that, if you’d compared my playing with Ruby’s, your sister would sound downright competent at the keys.” Brushing

They’ve taken every workshop they can, have lives full of books, gone to therapy, hired coaches, studied and learned every success strategy they can. Yet, they can’t quite create the abundance they’re seeking in their lives. Oh sure, they can get it

Discovering Good Plumbing Repair Contractors The Easy Way It's a very good idea to learn about a local plumbing repair contractor before hiring one. You must go to their past with a fine-toothed comb to know their reputation and work ethic. Follow our suggestions to increase the likelihood of hiring a trustworthy plumbing repair contractor. Be certain the work is completed to your satisfaction before giving a professional plumbing repair contractor the final installment payment. You should take a few days to ensure effectively you're completely happy with the work, or hire an inspector to do a thorough job for you. Just before releasing the final payment, make sure that all the work has been finished successfully and that you're happy with it. For your taxes, keep track of all financial transactions in writing, and never pay for anything with cash.

Here’s a poignant analogy from Rework, written by the founders of 37Signals: Do we look at Harvard or Oxford and say, “If they’d only expand and branch out and hire thousands more professors and go global and open other campuses all over the world …then they’d be great schools.” Of course not. That’s not how we measure the value of these institutions. So why is it the way we measure businesses?[34] What are you chasing after? More praise? More money? More power? More importantly, what is it that you need to defend in order to be happy? Your time? Your ability to think creatively? The freedom to make decisions? It might be one of these, all three of these, or none of these. Whatever it is, you better find out. Otherwise, it’s quite possible to escape ZombieLand only to lock yourself in a new cage that’s even more confining. When a commitment to passion serves as the crux of your decision-making process, it’s easier to avoid this pitfall.

I was once hired by an organization to deliver a workshop on networking. The goal was to provide their engineers with tools and strategies for expanding their circles of influence—to foster innovation, collaboration, and teambuilding. One of the engineers raised her hand in the middle of the program and bluntly said, “I’m happy with the people in my life and don’t care to add any more.” I respect and appreciate her position and have sometimes felt the same way. But, as long as we are alive, we will meet, greet, and interact with new people. Even if we are not inviting them into our personal lives, being socially brave will open new doors which may have remained closed otherwise.

It also made an impression on Ford, one of the most virulently antiunion of Detroit’s new capitalist class.Yet he was also a financial pragmatist. Tired of losing money to keep the fresh tides of workers trained for only a few weeks’ worth of work—and with an eye toward removing the unionists’ main rallying issue, money—Ford announced in January 1914 a new profit-sharing plan that would boost workers’ pay to $5 for an eight-hour workday.10 That was more than double the $2.25 he had been paying for a nine-hour day. There was a very thick string attached. To qualify for the program, and the job, workers had to allow representatives from Ford’s new Sociological Department to inspect their homes to ensure the workers and their families were living clean lives of frugality and sobriety. They had to meet one of three criteria: be married and living with and taking care of their family; be single and over age twenty-two with “proven thrifty habits”; or under age twenty-two but providing sole support for relatives.11 Thousands were happy to make that trade and went to the Highland Park plant hoping to land one of the jobs. Ford, though, wound up hiring relatively few new workers—the vast majority of those already in the plant accepted the personal intrusions, and the money.

I had been a happy normal wife and mother in Orange County until ten years ago, when I was attacked by an evil vampire... and turned into one myself. It's made my life since gross and scary and, let's face it, weird.

They were so happy to be relieved of those strictures that they very quickly lapsed. Not everyone, of course, but the majority. We built the company a little too fast, and consequently the last 50 percent of the people hired really didn't have much commitment to the corporate culture. There were some warning signs. Consider McKinsey, which holds itself out as one of the world's leading repositories of knowledge on how to manage a business. They say they'll never grow their company by more than 25 percent per year, because otherwise it's just too hard to transmit the corporate culture. So if you're growing faster than 25 percent a year, you have to ask yourself, "What do I know about management that McKinsey doesn't know?" I still think it's more efficient—this is just an old Lisp programmer's standard way of thinking—if you have two really good people and a very powerful tool. That's better than having 20 mediocre people and inefficient tools. ArsDigita demonstrated that pretty well. We were able to get projects done in about 1/5th the time and probably at about 1/10th or 1/20th the cost of people using other tools. Of course, we would do it at 1/20th of the cost and we would charge 1/10th of the cost. So the customer would have a big consumer surplus. They would pay 1/10th of what they would have paid with IBM Global Services or Broadvision or something, but we would have a massive profit margin because we'd be spending less than half of what they paid us to do the job.

She thought of Jonah and regretted that she hadn’t really forgiven him as she’d promised. Holding a grudge suddenly seemed so contrary to her own happiness, so pointless. What good was it? No good, because it kept them apart. She wished she could tell him she was finally ready to start over and make it work, to forgive Adriana, as well.

Mrs. Brown, I hurried over as soon as I heard..." Ollie Clark ducked through the low front door and removed his hat as he noticed Lily sitting in the old rocker she had brought with her from Mississippi. His gaze stopped at the child at her feet. "Come in, Mr. Clark, have a seat. You've had word of Jim?" Lily’s breath caught in her lungs as she waited for the words she didn't want to hear. Ollie took the overlarge wing chair that had once decorated a bedroom parlor and wrung his hat between his hands. "No, ma'am, I didn't mean to get your hopes up none. I was talkin' 'bout Cade. The boys were just funnin' about him the other day. He's a drunken half-breed, Mrs. Brown. You don't want the likes of him about the place. Let me explain things to him and send him on his way. It ain't right for a respectable lady like yourself to have to deal with a man like that." "I can't dismiss a man without giving him a chance, Mr. Clark. Even drunk, he's showed more sense than some sober men I could name. If Colonel Martin could use him, I don't see why I can't." He took a deep breath. "He ain't even white, Lily. You'll give me permission to call you Lily?" When she didn't reply, Ollie hurried on. "He's half-Indian, half-Mexican. You'd be better off hiring one of your father's slaves. At least they listen when you whip them. Cade's more likely to turn and kill you. He's done it before. You've got to get him out of here." Ollie was speaking sense from his own point of view. Beneath his placid exterior. Cade undoubtedly had a violent temper. Lily had seen evidence of that already. And Ralph had told her he'd been in prison for killing another man. So Ollie was speaking the truth, but only one side of the truth. Lily knew all about that kind of lie. "I'll give Cade his chance, Mr. Clark. Jim would want it that way." Lily watched gleefully as she used this two-edged sword to make Clark squirm. How many times had she resentfully heard those words when the men wouldn't listen to her? Clark scowled and rose. "Jim wouldn't have taken on a drunken Indian. I'll set about finding you a decent man to help out. You'll be needing him soon enough." He gave the child on the floor another glance, one of puzzlement, but he didn't ask the question that obviously was on his mind. And Lily didn't answer it. Sweetly, she held out her hand and offered her best Southern-belle smile. "I'm so grateful for your concern, Mr. Clark. Please do come and visit sometime. Perhaps you could bring Miss Bridgewater. I'd be happy for the company." The name of the young girl whom the town gossip had Clark courting only brought a milder frown to his handsome face. "That's mighty kind of you, Mrs. Brown. I hope you hear from Jim soon." Lily watched him go with a sigh of relief and a small sense of triumph. She didn't know why Ollie Clark was suddenly so all-fired concerned with her welfare, but surely she had set him properly in his place. Now,

Listen, I have to tell you something.” Her drowsy eyes opened. “I don’t want to push you into anything, take your time about me, but you have to know—I feel pretty strongly about monogamy.” Her eyes widened. “You can’t think I’d be with another man! I wasn’t even going to be with you! But there is one thing you have to do for me,” she said. “Anything that makes you happy,” he promised. “I want this to be only between us.” “Sure. Of course. It’s personal. I agree.” “I don’t want anyone around here to know it’s like this between us. I just work for you, that’s all.” He frowned. “We don’t have to share our personal lives with anyone, but we don’t have to hide the fact that we care about each other.” “Yeah, we do, Noah. No one can know about this. About us.” “Ellie, why? Are you embarrassed to find yourself attracted to a man who’s a minister?” She laughed a little bit. “No. But no one would ever believe you seduced me. And you did, Noah. You did and I loved it. Not only are you the sexiest minister alive, you might be the sexiest man alive. But people will think I trapped you. They’ll think I ruined your purity and dirtied you up. And I don’t need that right now.” “Come on, you’re wrong…” “I’m right,” she said. “No matter how much I try to do the right thing, no matter how determined I am to do the right thing, everything that happens ends up being my fault. And when people around here find out you like me…they’re going to think I cast an evil spell on you and made you break your vows.” “Honey, I didn’t take a vow of chastity. I didn’t promise not to love a woman. I never said I wouldn’t have a perfectly normal sex drive. I’m not fifteen, Ellie, I’m thirty-five and I’ve missed passion. Passion and intimacy, two things that are really healthy for a normal man. Don’t argue with a man with seven years of theological training.” “People don’t get that about you like I do. They think of you as different. As a minister. Please, Noah. Let’s just act like I work for you, and that we’re casual friends.” “We can do that, if that’s what you need. Or we could change the way things have been for you. We could be honest without being indiscreet. We could hold hands, you could let me put my arm around your shoulders, smile at you like you’re special. Treat you like the woman of my choice while I enjoy being the man of yours.” “You don’t get it, do you, Noah?” she asked, shaking her head. “Don’t you see how fragile this is? How much hangs in the balance for both of us? At some point—maybe sooner, maybe later—the people here are going to figure me out. They’ll know I come from a dirt-poor background, that the men who gave me my children didn’t marry me, that I was a stripper when you hired me. What if they hate me? What if they treat my kids like trash because of me?” “I won’t let anyone—” “Don’t you see it’s your future in this town, too? What if they ask themselves what kind of minister you could be if you’d choose a woman like me? Oh, Noah,” she said, running her fingers through his thick, dark hair. “We’d get along okay in a bigger town where no one knows us all that well, where I’m not hooked up with the local preacher. But here—you and me? It could ruin us all.” “No,” he said, shaking his head. “It’s not going to be that way.” She smiled at him. “You’re just a fool,” she said. “It usually is that way.” He

They broke my knee, they tried to twist my head so they could break my neck and they told me to stop interfering,’ said Solomon, who’d ended up in hospital. ‘I was saved by some dogs who began to bark. They stopped those men from killing me.’ ‘But were they Chinese?’ I asked. ‘No, they were Africans,’ said Solomon, still limping two months later, ‘It was the Chinese who hired these bad people.

If that sounds cultish, I’m unapologetic. When organizations talk about creating an innovative business culture, a lot of people focus on the external symbols. The ping-pong and foosball tables in the office, the team-building Thursday beers after work, the company ski weekends, and the anything-goes dress code. At TMHQ we have all those things. But they are marginal to what we are really about. A culture is built up over months and years of good practice, questioning, and improvement. Of doing things the right way and having anyone who comes into the group or participates in an event recognize what that means. Culture is all the things that happen in an organization when the boss isn’t looking. Tony Hsieh describes, in his book Delivering Happiness, how he built his online shoe business Zappos by concentrating on service and integrity above all else. “Your personal core values define who you are,” he argued, “and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.” I think that’s true, and doubly so when you are “delivering happiness” as an experience that asks people to take on and display some of the virtues of that culture themselves. In this sense, we believed, in our initial phase of recruiting, that a candidate’s previous career path and qualifications were less important than his or her willingness to embrace our credo. Though we had no experience in event management, the plan was never to go out and hire people from the event industry. We had obstacles where participants jump through flames and we feared the first thing an outside event person might instinctively do was pull out a fire extinguisher.

That’s one of the key challenges of remote work: keeping everyone’s outlook healthy and happy. That task is insurmountable if you’ve stacked your team with personalities who tend to let their inner asshole loose every now and again. Even for people with the best intentions, relations can go astray if the work gets stressful (and what work doesn’t occasionally?). The best ballast you can have is as many folks in your boat as possible with a thoroughly optimistic outlook. We’re talking about people who go out of their way to make sure everyone is having a good time. Remember: sentiments are infectious, whether good or bad. That’s also why it’s as important to continuously monitor the work atmosphere as to hire for it. It’s never a good idea to let poisonous people stick around to spoil it for everyone else, but in a remote-work setup it’s deadly. When you’re a manager and your employees are far flung, it’s impossible to see the dread in their eyes, and that can be fatal. With respect to drama, it therefore makes sense to follow the “No Broken Windows” theory of enforcement. What are we talking about? Well, in the same way that New York cracked down in the ’90s on even innocuous offenses like throwing rocks through windows or jumping the turnstile, a manager of remote workers needs to make an example of even the small stuff—things like snippy comments or passive-aggressive responses. While this responsibility naturally falls to those in charge, it works even better if policed by everyone in the company.

I always encourage the students to address their employer’s self-love and not just their humanity—to come up with some reason XYZ will benefit from hiring them. How would your skills serve the goals of XYZ? Do you have any idea what those goals are? The idea that other people care about themselves is generally a good thing to remember if you want them to do something for you in return. But

In 1963, Clark Kerr, the president of the University of California system, called the resulting structure the “multiversity.” In a multiversity, different departments and power structures within a university pursue different goals in parallel—for example, research, education, fundraising, branding, and legal compliance.12 Kerr predicted that as faculty increasingly focused on their own departments, noninstructional employees would take over in leading the institution. As he anticipated, the number of administrators has climbed upward.13 At the same time, their responsibilities have crept outward.14 Some administrative growth is necessary and sensible, but when the rate of that expansion is several times higher than the rate of faculty hiring,15 there are significant downsides, most obviously the increase in the cost of a college degree.16 A less immediately obvious downside is that goals other than academic excellence begin to take priority as universities come to resemble large corporations—a trend often bemoaned as “corporatization.”17 Political scientist Benjamin Ginsberg, author of the 2011 book The Fall of the Faculty: The Rise of the All-Administrative University and Why It Matters, argues that over the decades, as the administration has grown, the faculty, who used to play a major role in university governance, have ceded much of that power to nonfaculty administrators.18 He notes that once the class of administrative specialists was established and became more distinct from the professor class, it was virtually certain to expand; administrators are more likely than professors to think that the way to solve a new campus problem is to create a new office to address the problem.19 (Meanwhile, professors have generally been happy to be released from administrative duties, even as they complain about corporatization

You commit a crime if you support and collaborate with hired members of the criminal intelligence agencies who approach you to eliminate the truth. Sure, you also perpetrate and exploit the rules in an unfair context; indeed, it obtains a desired outcome that victimizes the victim.” “As a human, I love and respect all people; I fight for others’ rights as an advocate of humanity; and I also bring to justice those who commit crimes and misdeeds, regardless of distinctions, even if I face the consequences and victimization. Despite that, I never hesitate to exercise and practice it, feeling and learning that if death is everyone’s fate and destiny, then why not accept it in such a glorious way?” After being victimized by fake accounts of Rumi and the son of a shit, Sa Sha, on social media, I blocked them. However, they cannot escape from the inhuman crimes that they have been committing on social media while living in a civilized society. He, the son of a snake, and she, the shit of a snake, disappeared, working together to victimize me for many years with the consent of criminal intelligence agencies and Qadiyanis, the followers of a fake religion of a fake Jesus. More than a decade ago, their profiles started with fake names; behind that were a top cheater, criminal, inhuman, sadist, pretender, and worse than a beast, with the conspiracy of other criminals. However, I became the victim of those criminals and inhuman nature who succeeded in putting me on the death list. In 2020, the criminal’s chief and his gang from Canada, Germany, the USA, Australia, the Netherlands, Pakistan, India, the Middle East, and around the world, along with other criminals, succeeded in deleting an article on me on Wikipedia and sending abusive, insulting, and discriminating emails to my immediate family. They remained in their criminal ways to defame and damage me, but they significantly failed and faced the penalty for their wrong deeds by God and the law of the world. Despite that, they reached their mental match once to further victimize me; this time, they were directly on my social media, but through their team of evil-minded people to victimize, harass, threaten, and damage my writings, label restrictions, and lock my account every time. Read this underlined link in detail. As a result, I became compulsive enough to deactivate my profile on Twitter to stay away from all such scoundrels. Alas, deactivated Twitter account will automatically become deleted forever after thirty days; consequently, I will lose more than one hundred thousand tweets and my post data because of Elon Musk and his dastard team, who support the political mafia and forced me to remove a screenshot of a Wikipedia article that was illegitimately removed as they harassed me by tagging, restricting, and locking my account and asking my ID card to transfer my privacy to third parties of political criminals and to make my opponents happy. It is a crime to restrict freedom of expression through such tactics under the umbrella of community behaviour.

The Path of the 99% Purely, statistically speaking (and nothing personal intended), it is almost certain you won’t make an investment in a franchise either. You will probably complain about the way things are, dream about what could be, take a brief stand for yourself by declaring, “I am tired placing my future in the hands of others. Now it’s my turn!” Then you’ll Google franchise opportunities, visit franchisor homepages, gather stacks of franchisor brochures, research companies, talk to people and professionals you trust, and have conversations with franchisors. You’ll feel proactive. You’ll tell your friends you’re considering buying a business. Chances are they thought about it, too. Some will be happy for you, some will be jealous, some will be afraid for you. Virtually everyone will share their strong opinions with you. You’ll dream about what it would be like to be your own boss. You’ll think about your customers and employees. You’ll make clever little charts such as the T Bar, where you neatly list all the pros on the left side of the page, balanced by the cons on the right side. Then the time will come to make a decision. Fear, doubt, and negative self-chatter (yours, your spouse’s, your kids’, your parents,’ your friends’, and your hired professionals’) will kick into high gear. Eventually, you probably will make a fear-based “no” decision, backed by the logic of your neatly listed cons. “The business has fatal flaws,” you think, “Employee turnover is too high. Competition is too fierce. The business is too risky. Sure, it may work in some areas, but everyone knows our town is different.” And with everything going on in your life, the timing couldn’t be worse. Yes, you are being completely responsible with your resources. You didn’t work this hard and long and sacrifice this much to lose what you’ve earned and saved. Moving forward with a franchise would put your family in danger. If you leave your company, you will lose your insurance benefits and 401(k). What if someone in your family had to go to hospital? How would you survive without insurance? Plus, your industry is changing so fast, in a few years your expertise would be obsolete and it would be impossible for you to regain entry if your business didn’t make it. Certainly almost every reasonable person armed with the same research and faced with the same personal challenges you have would naturally come to the same conclusion. And you are right. 99 percent do.