Exceptional Customer Service Quotes

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Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.
Amber Hurdle (The Bombshell Business Woman: How to Become a Bold, Brave Female Entrepreneur)
What’s hard is designing a service model that allows average employees—not just the exceptional ones—to produce service excellence as an everyday routine.
Frances Frei (Uncommon Service: How to Win by Putting Customers at the Core of Your Business)
The Anglican position, stated clearly in the service of ordination and elsewhere, is that we should require no beliefs except what we are persuaded can be solidly based on the Scriptures, but we are free to adopt beliefs and customs that seem consistent with the scriptural witness even though they may not be directly stated.
Christopher L. Webber (Welcome to the Episcopal Church: An Introduction to Its History, Faith, and Worship)
When salespeople lead with their product or service, it is impossible to be perceived as consultants or trusted advisors. It makes it as clear as day that the salesperson believes the relationship and sale are centered on his offering, not the customer and its needs. It’s as if the salesperson is begging the customer to put his offering’s features and price on a spreadsheet to be compared against every competitors’ features and price.
Mike Weinberg (Sales Management. Simplified.: The Straight Truth About Getting Exceptional Results from Your Sales Team)
Sheepwalking I define “sheepwalking” as the outcome of hiring people who have been raised to be obedient and giving them a brain-dead job and enough fear to keep them in line. You’ve probably encountered someone who is sheepwalking. The TSA “screener” who forces a mom to drink from a bottle of breast milk because any other action is not in the manual. A “customer service” rep who will happily reread a company policy six or seven times but never stop to actually consider what the policy means. A marketing executive who buys millions of dollars’ worth of TV time even though she knows it’s not working—she does it because her boss told her to. It’s ironic but not surprising that in our age of increased reliance on new ideas, rapid change, and innovation, sheepwalking is actually on the rise. That’s because we can no longer rely on machines to do the brain-dead stuff. We’ve mechanized what we could mechanize. What’s left is to cost-reduce the manual labor that must be done by a human. So we write manuals and race to the bottom in our search for the cheapest possible labor. And it’s not surprising that when we go to hire that labor, we search for people who have already been trained to be sheepish. Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior, and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep? And graduate school? Since the stakes are higher (opportunity cost, tuition, and the job market), students fall back on what they’ve been taught. To be sheep. Well-educated, of course, but compliant nonetheless. And many organizations go out of their way to hire people that color inside the lines, that demonstrate consistency and compliance. And then they give these people jobs where they are managed via fear. Which leads to sheepwalking. (“I might get fired!”) The fault doesn’t lie with the employee, at least not at first. And of course, the pain is often shouldered by both the employee and the customer. Is it less efficient to pursue the alternative? What happens when you build an organization like W. L. Gore and Associates (makers of Gore-Tex) or the Acumen Fund? At first, it seems crazy. There’s too much overhead, there are too many cats to herd, there is too little predictability, and there is way too much noise. Then, over and over, we see something happen. When you hire amazing people and give them freedom, they do amazing stuff. And the sheepwalkers and their bosses just watch and shake their heads, certain that this is just an exception, and that it is way too risky for their industry or their customer base. I was at a Google conference last month, and I spent some time in a room filled with (pretty newly minted) Google sales reps. I talked to a few of them for a while about the state of the industry. And it broke my heart to discover that they were sheepwalking. Just like the receptionist at a company I visited a week later. She acknowledged that the front office is very slow, and that she just sits there, reading romance novels and waiting. And she’s been doing it for two years. Just like the MBA student I met yesterday who is taking a job at a major packaged-goods company…because they offered her a great salary and promised her a well-known brand. She’s going to stay “for just ten years, then have a baby and leave and start my own gig.…” She’ll get really good at running coupons in the Sunday paper, but not particularly good at solving new problems. What a waste. Step one is to give the problem a name. Done. Step two is for anyone who sees themselves in this mirror to realize that you can always stop. You can always claim the career you deserve merely by refusing to walk down the same path as everyone else just because everyone else is already doing it.
Seth Godin (Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012)
Can I Change the Name on My Reservation After Check-In? Expert Help Line Once you’ve checked in for your Delta Airlines flight, it becomes much more difficult to change the name on your reservation. Generally, airlines, including Delta Airlines, do not allow name changes after check-in has been completed. This is because the boarding pass and flight details are already processed, and altering the name at this stage could lead to security and boarding issues. However, if you notice an error in the name or need a minor correction, you should immediately get in touch with Delta Airlines customer service at +1(844)634-0511. Depending on the situation, the airline may still be able to make small adjustments, such as fixing spelling mistakes or correcting a middle name. But be aware that this is only possible if the changes are made before your flight departs. If a more significant name change is required, Delta Airlines may not be able to accommodate it after check-in. In such cases, you will need to explore alternative options, such as canceling your reservation and rebooking under the correct name, though this may involve fees depending on your ticket type. It’s always a good idea to contact Delta Airlines as soon as possible to discuss your options. For any name-related issues that arise after check-in, contact customer service at +1(844)634-0511. Their team can provide guidance and let you know if there are any exceptions or special circumstances in your case. In conclusion, changing the name on your reservation after check-in is generally not allowed, but minor corrections might still be possible. Contact Delta Airlines customer service at +1(844)634-0511 immediately to discuss your options.
Alexandre Dumas
What If I Need to Change the Name on My Reservation Due to a Medical Emergency? Contact Assistance If you need to change the name on your Delta Airlines reservation due to a medical emergency, it's important to act quickly and get in touch with customer service at +1(844)634-0511 as soon as possible. Delta Airlines may make exceptions for medical emergencies, particularly if the name change is needed urgently. To proceed with a name change under such circumstances, you will likely need to provide medical documentation or a doctor's note verifying the emergency situation. Delta Airlines may consider this a special case and make the necessary changes to your reservation. In some instances, you may need to cancel your original flight and rebook under the new name, which could involve additional charges or changes in fare. Getting in touch with Delta Airlines customer service immediately at +1(844)634-0511 will help you understand the available options. If you have a refundable ticket, you may be able to cancel and rebook without additional fees, while non-refundable tickets may require you to pay a fee or forfeit part of your ticket value. Additionally, Delta Airlines might offer you flexible options, such as allowing you to switch to another flight with the updated reservation details. If a full name change is required, the airline will provide guidance on how to proceed, taking into account your medical situation. In conclusion, if you need to change the name on your reservation due to a medical emergency, contact Delta Airlines customer service immediately at +1(844)634-0511. Provide the necessary documentation, and their team will assist in processing your request, ensuring you can manage the change as quickly and smoothly as possible.
Alexandre Dumas
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We are SHONA Threading & Waxing, a leading name in Perth's beauty industry. At Shona we believe that perfect eyebrow and silky smooth body is everyone's right. We are proud of our exceptional Threading & Waxing services where you can meet your perfect eyebrow and velvety body. With the phenomenal threading skill we have mastered the art of eyebrow shaping making the eyebrow naturally flawless. Here at Shona we are dedicated to providing you with the best possible service for your hair removal needs, helping you to feel comfortable, relaxed and ready to go! At SHONA we make sure that we use high quality brand and product to achieve the ultimate comfort & results for our customers.
Shona Threading & Waxing
Psychic Shivanand is a Famous Indian Astrologer in Melbourne specialized for Astrology solutions; Astrologer in Melbourne will help to get rid of all the problems. Indian Astrologer in Melbourne, Spiritual Healer, Black Magic removal specialist in Melbourne. 0416090269 Best Indian Astrologer and Psychic Reader in Melbourne Psychic Shivanand is a prominent Indian astrologer in Melbourne, Australia. Psychic Shivanand is widely recognized as famous and astrology in Melbourne offering services on palm reading, Business Problem Solution, vastu shastra, horoscope readings. He is an expert and has in-depth knowledge in astrology. He owns positive feedback from the customers for his excellence and accurate prediction that people from far and wide coming seeking his services. Best Indian astrologer in Australia He visits different countries all over the world every year and is now residing in Australia to meet his customers in order to solve their problems. Being a Professional Astrologer, the effective palm reading services I offer are second to none. My work is filled with compassion and my readings are exceptionally dependable. I offer a range of services to serve my clients including love line palm reading, best astrologer in Sydney Love Marriage Palmistry and marriage line Palm Reading. Psychic reading and astrology services in Melbourne Psychic Shivanand is a Sanskrit word and oldest traditional Hindu system of astrology, also known as Hindu astrology, Indian astrology Indian astrology, and more recently Vedic astrology. Psychic Shivanand predict daily, monthly and yearly events in one’s life through Vedic astrology to plan your career,No.1 Indian Astrologer Melbourne manage obstacles and use the favorable. Psychic Shivanand provides Astrology Birth Charts to find your planetary position at the time of your birth. Rasi Chart or Birth Chart based on Vedic astrology
PsychicShivanand
AGM Renovations reviews reveal how the company values excellence and customer satisfaction above all else. With a mission to provide exceptional service at competitive prices, the company serves Ontario as the go-to place for quality home renovations.
AGM Renovations Reviews
Do you have a deep understanding of the reasons why some individuals do not consider your products or services? Near-customers can represent a significant business opportunity, but they are easy to overlook because addressable-market analyses and existing marketing initiatives typically provide little information about these groups.
Felix Oberholzer-Gee (Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance)
Duane’s catering and confections are the best catering company Bay Area. We can provide innovative and exceptional catering service. Our presentation is something that makes us one of the best Bay Area catering companies. We can customize our services just as you would want.
Duane's Catering & Confections
Man With A Van Edinburgh provides professional, reliable and efficient removals services at competitive prices. Originally established by David Burgess in 2000. Man With A Van Edinburgh has now grown to a small team of dedicated professionals providing exceptional customer service. As a medium sized business, we can confidentially offer you a personalised service and importantly flexibility. We operate from and across Edinburgh, as well as the rest of the UK for national moves too.
Man with a van Edinburgh Ltd
Discover top-quality physics laboratory equipments at LabGo. As a leading manufacturer, we provide innovative and reliable solutions for all your laboratory needs. Shop now for precision instruments and exceptional customer service.
Laggo India
Customer service has a huge influence on sales and cash flow. Customer service directly affects the attitude and actions of the team running the business. Customer service directly affects a business’s competitive advantage.
Kelly Henry (Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits)
The goal of every business should be to make every customer feel valued, important, liked, and special with every interaction, with every employee, on every day. The number-one reason a customer will leave a business is that they feel unappreciated.
Kelly Henry (Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits)
It doesn’t take a whole lot of energy to give great customer service! Appreciating a customer takes just as much energy as ignoring them. It all boils down to the attitude and the culture of the business. Either the business is completely committed to great customer service or it’s not.
Kelly Henry (Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits)
It is much more expensive to acquire a new customer than to keep an old one. Yet many businesses will never recognize and change the things that cause them to lose their customers. They only focus on tactics to bring the new customer in the door to make enough profit for that month. I cannot stress enough the importance of focusing on retaining customers, which directly correlates to incredible growth and profits for the business. Providing exceptional customer service dramatically increases retention, which leads to increased referrals, which leads to dramatically increased profits and income.
Kelly Henry (Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits)
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Use My Trailer
Welcome to Harley's Hauling & Dumpster Rental, where we specialize in tailored waste management solutions. With a strong commitment to customer satisfaction, we offer comprehensive services, including dumpster rentals, to simplify your waste disposal needs. Whether it's a short-term cleanup or a long-term construction project, we've got you covered. Contact us for reliable service, flexible scheduling, competitive pricing, and exceptional customer support.
Harley's Hauling and Dumpster Rental
Welcome to Event Kingdom: Your premier event rental destination! Whether it's a birthday, corporate event, or community gathering, we're here to turn your vision into reality with top-quality equipment and exceptional service. Choose from inflatables, photo booths, tables, chairs, and trackless trains. With a focus on quality, variety, convenience, and customer service, we ensure your event is a success. Contact us today to make your event unforgettable!
Event Kingdom LLC
Aol Customer Service Phone Number (807) 500 3455 Is AOL Mail Down? The most effective method to Find Out the Server Status As to server blackouts, you can wipe out or affirm this as the wellspring of the issue as a rule by actually looking at AOL Mail's server status here: This page gives an account of the server's status, as well as any announced issues that have happened inside the most recent 24 hours. General Issues with AOL and How to Solve Them Coming up next are the normal issues a client could insight with AOL Mail, with investigating tips for potential fixes. Except if in any case indicated, these settings are found under Options > Mail Settings, which is straightforwardly under your username in the upper right corner. If still you have any problem related to the Aol Email call now at AOL Support Number Phone Number(807) 500 3455 .
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The Pearl Source: Offering premium pearls with over 20 years of industry expertise. Providing top-quality cultured Freshwater, Akoya, Tahitian and South Sea pearls at competitive prices. Serving over 100,000 satisfied customers globally with 15,000+ positive reviews. Commitment to exceptional quality and service ensures an outstanding shopping experience for every customer.
The Pearl Source
MR Mouldings is your one-stop shop for high-quality, affordable skirting boards, architraves, and other decorative mouldings. We offer a wide range of styles, from classic to contemporary, to suit any home decor. Our products are manufactured in the UK using premium MDF materials, ensuring durability and long-lasting beauty. Enjoy free delivery on orders over £250 and experience exceptional customer service. Transform your space with MR Mouldings today.
MR Mouldings
Midpoint Roofing is a NJ roofing company located at 2204 Morris Ave Suite 302b, Union, NJ 07083. We are a family-owned NJ roofing company that takes pride in delivering high-quality roofing services to our client base. We offer roof repairs, roof replacement and roof maintenance services and work with insurance to provide a seamless and affordable roofing experience. Customer satisfaction is our priority, and we add value to homes with top-notch products. Whether it’s emergency repairs or other needs, we offer exceptional and affordable service, using only the best materials. Get a free estimate or roof inspection today!
Midpoint Roofing
Offering top-notch waste management solutions, this company provides a wide range of dumpster rentals tailored for both residential and commercial clients. Known for its exceptional customer service, easy rental process, and prompt delivery and pickup, it ensures a hassle-free experience. Committed to sustainability, it emphasizes eco-friendly disposal practices, making waste management both convenient and responsible.
Daphne Dumpster Rental
At Hasbrook & Hasbrook, our Oklahoma City Personal Injury Lawyer prioritizes clients and helps secure the best settlement or jury verdict for cases like car accidents, truck wrecks, slip & falls, dog bites, and nursing home abuse. We focus on maximizing compensation for medical bills, lost income, and pain & suffering, while offering exceptional customer service. We understand your priority is recovery, and we're accessible for free consultations. Call us today!
Hasbrook and Hasbrook Personal Injury Lawyers
At La Vergne HVAC Pros, we specialize in reliable heating and cooling solutions for your home. Our experienced team is dedicated to ensuring your comfort year-round with exceptional HVAC installation, maintenance, and repair services. Whether you need a quick fix for your air conditioning or a complete heating system installation, we’ve got you covered. Serving the La Vergne community, we pride ourselves on friendly service and customer satisfaction. Contact us today for a free estimate!
La Vergne HVAC Pros
Here is a stark example. If you have time, I suggest watching the YouTube video of the January 2000 presentation by the president of Enron, Jeffrey Skilling, and his senior management on the launch of Enron Broadband.2 I dare you not to be impressed. The guys are poised, confident, and, at least to my eyes, extremely competent. It is hard to find fault with their strategy or vision, and their execution plan for broadband services seems spot on. However, in less than two years after this impressive presentation, Enron went bankrupt, and in 2006 Skilling was sent to prison for perpetrating a massive fraud.3 Except for a few short sellers, no professional analysts or investors could have guessed what was going on at Enron even though the management was quite open to the media and regularly gave interviews. I know what you are thinking. Am I building my entire case on an outlier like Enron? Let’s look at it another way. I assume you have read the interviews of many CEOs or company presidents. Did any mention that they don’t care for the customer, that they have stopped innovating, or that they hire people who have been rejected by other companies? Have you ever heard a company leader disparage their products or services or admit that their competition is doing a better job or that they are sick and tired of company politics?
Pulak Prasad (What I Learned About Investing from Darwin)
Happy customers are loyal customers, and their satisfaction drives your business's success. So, take the extra steps, listen to your customers, and make their experience exceptional.
Enamul Haque
Commercial Roofing Service, LLC is a commercial roofing company serving New Jersey. We are located in Parsippany which is Morris County and specialize in all types of commercial roofing services including roof repairs, roof replacements and roof coatings. Our team is dedicated to providing high-quality workmanship and exceptional customer service to every client.
Commercial Roofing Service LLC
D-One Cleaning offers exceptional residential and commercial cleaning services throughout the Chicago Land area. We provide eco-friendly cleaning solutions tailored to your specific needs, whether it’s standard cleaning, deep cleaning, or specialized services. Our dedicated team focuses on customer satisfaction, ensuring reliable, thorough, and professional results. We take pride in maintaining spotless spaces for homes and businesses alike.
D-One Cleaning
Ponderosa Dumpsters provides high-quality dumpster rentals with exceptional customer service. Whether you're tackling a small home project or a large construction job, we offer the right dumpster for your needs. Our easy online booking system, flexible scheduling, and prompt delivery ensure a hassle-free experience. As a local business, we take pride in helping our community manage waste efficiently. Click "Book Now" to reserve your dumpster today!
Ponderosa Dumpsters
The new GST: A halfway house In spite of all the favourable features of the GST, it introduces the anomaly of having an origin-based tax on interstate trade he proposed GST would be a single levy. 1141 words From a roadblock during the UPA regime, the incessant efforts of the BJP government have finally paved way for the introduction of the goods and services tax (GST). This would, no doubt, be a major reform in the existing indirect tax system of the country. With a view to introducing the GST, Union finance minister Arun Jaitley has introduced the Constitution (122nd Amendment) Bill 2014 in Parliament. The new tax would be implemented from April 1, 2016. Both the government and the taxpayers will have enough time to understand the implications of the new tax and its administrative nuances. Unlike the 119th Amendment Bill, which lapsed with the dissolution of the previous Lok Sabha, the new Bill will hopefully see the light of the day as it takes into account the objections of the state governments regarding buoyancy of the tax and the autonomy of the states. It proposes setting up of the GST Council, which will be a joint forum of the Centre and the states. This council would function under the chairmanship of the Union finance minister with all the state finance ministers as its members. It will make recommendations to the Union and the states on the taxes, cesses and surcharges levied by the Union, the states and the local bodies, which may be subsumed in the GST; the rates including floor rates with bands of goods and services tax; any special rate or rates for a specified period to raise additional resources during any natural calamity or disaster etc. However, all the recommendations will have to be supported by not less than three-fourth of the weighted votes—the Centre having one-third votes and the states having two-third votes. Thus, no change can be implemented without the consent of both the Centre and the states. The proposed GST would be a single levy. It would aim at creating an integrated national market for goods and services by replacing the plethora of indirect taxes levied by the Centre and the states. While central taxes to be subsumed include central excise duty (CenVAT), additional excise duties, service tax, additional customs duty (CVD) and special additional duty of customs (SAD), the state taxes that fall in this category include VAT/sales tax, entertainment tax, octroi, entry tax, purchase tax and luxury tax. Therefore, all taxes on goods and services, except alcoholic liquor for human consumption, will be brought under the purview of the GST. Irrespective of whether we currently levy GST on these items or not, it is important to bring these items under the Constitution Amendment Bill because the exclusion of these items from the GST does not provide any flexibility to levy GST on these items in the future. Any change in the future would then require another Constitutional Amendment. From a futuristic approach, it is prudent not to confine the scope of the tax under the bindings of the Constitution. The Constitution should demarcate the broad areas of taxing powers as has been the case with sales tax and Union excise duty in the past. Currently, the rationale of exclusion of these commodities from the purview of the GST is solely based on revenue considerations. No other considerations of tax policy or tax administration have gone into excluding petroleum products from the purview of the GST. However, the long-term perspective of a rational tax policy for the GST shows that, at present, these taxes constitute more than half of the retail prices of motor fuel. In a scenario where motor fuel prices are deregulated, the taxation policy would have to be flexible and linked to the global crude oil prices to ensure that prices are held stable and less pressure exerted on the economy during the increasing price trends. The trend of taxation of motor fuel all over the world suggests that these items
Anonymous
Lofty Building Group is a South Australian owned and operated company. Lofty Building Group (LBG) is Hillcrest's top company, best service design/build new home construction company. As a true custom home builder with a inquiry feel, LBG has built homes of exceptional quality and cassation all over the Greater Hillcrest area for many years. LBG crafts each home with indisputable versatility in any number of styles including contemporaneous, traditional and Southern French. Known to offer limitless design options, LBG homes can be seen in a variety of neighborhoods. We are dedicated, professional and experienced, and most of all, we love what we do! We love working with people to create a unique home, a first home, or a successful investment property. We don’t compromise quality, and have partnered with key suppliers locally and nationally to ensure you get the best products on the market.
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Centrally located in NYC, Edge Auto Rental serves the entire city with exceptional vehicle rentals. Our fleet is comprised of newer-model car rentals, van rentals, and SUV rentals, and is regularly serviced and maintained for our customers’ satisfaction. Owners Name: Maria Callegari Company: Edge Auto Rental Address: 460 Kingsland Ave, Brooklyn, NY 11222, USA Phone: (212) 947-3343 Service: Edge Auto Rental provides personal and production car rental, truck rental, van rental, cargo van rental, SUV rental & passenger van rental services in NYC. Hours of Operation: Monday to Friday 6:00 am – 10:00 pm, Saturday, Sunday 7:00 am – 3:00 pm. Payment Accepted: (types)Cash, Visa, Mastercard, American Express.
Edge Auto Rental
Considerations & Exceptions for Impressive Handshakes • Be mindful of a person’s age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. • Show interest; even if your right hand is full, offer your left hand. • Demonstrate respect when you are caught in an introduction while seated; try to stand. • Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy.
Susan C. Young (The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact (The Art of First Impressions for Positive Impact, #3))
Musical Event Management Service– Make the right & sensible choice Music is essential to keep the spirit up in the day to day activities. It is known to elevate positive feelings and makes you a cheerful person. There is no one on this earth, who will not agree that listening to soulful songs is a great therapy to kick out stress. Not only this, it has become a great source of entertainment in modern day lifestyle. It keeps everyone upbeat and definitely lightens up everyone’s mood. With these benefits, there has been a massive rise in the demand of musical event management service. So, if you are someone who is planning to host such an event, it makes sense to take a right call by consulting the company SPRING OF RHYTHM. Well, this can be achieved by opting for a trustworthy event management firm like SPRING OF RHYTHM. Only consider the best, which can guarantee of top-notch musical event management solutions. In the market, you might come across to hundreds of companies, but never get fooled by their big promises. Sit down and perform extensive research to opt only the prominent one for your peace of mind. In case you compromise on this point, it can prove to be a costly affair. Of all, the event can turn out to be a major disappointment and this can harm your reputation in the society. This is why there is a need to be smart in the decision-making process. Firstly, one should get complete information about the musical event management service provider. Check their reputation in the industry and for how they have been performing. Give your vote of confidence to only the most experienced and the best one. With years of experience in their kitty, it can do wonders in the quality of service. Secondly, get an insight on the team members and their hands-on experience. Only a good team with superlative members can assure of exceptional service. Thirdly, check the industry connections of the firm and this is vital in terms of costing. This will prove to be decisive in a smooth event within the desired budget. Based on their industry connections, it helps to meet the requirements in a cost-effective way and without compromising on your end goals. A reputed musical event management service provider will assess the main objective of the occasion in a proficient manner. They can offer the customize service as per the necessities of the client in a clinical manner. SPRING OF RHYTHM possesses the much-needed expertise in organizing the best musical event. With the best pool of music artists, it gives the liberty to make the choice according to the budget and occasion. You certainly end up saving time by knowing which artist will be available for a particular day and what will be the charge. This can bring about a lot of clarity and make the decision-making process less stressful. Make the right decision to add the right enthusiasm to the event and make it unbelievable for everyone. SPRING OF RHYTHM is assuring you with the successful and entertaining event will give an immense satisfaction.
SPRING OF RHYTHM
The only people in any enterprise who ever describe anyone except the people who buy the enterprise’s products and services as “customers” are IT personnel. The only people in the enterprise who ever talk about “aligning with the business” are IT personnel. (Maybe the head of sales has talked about aligning her function with a new strategy or a new value proposition, or the head of manufacturing has talked about aligning with new key performance indicators—but aligning with the business?) That view can’t be good for IT. It is a legacy of the
Richard Hunter (Real Business of IT: How CIOs Create and Communicate Value)
In the fast-phased technological world, it becomes utmost important to rely on a custom software development that provides the right medium to achieve productive results of exceptional quality. With a view to helping businesses, custom software solutions that are known to assist operational and long-term organizational needs of software services. With years of experience in providing custom software services, we stand as partners to ensure that the product development lifecycle goes through a smooth phase with no challenges to derive complete satisfaction.
Chris kambala
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Does an arbitrary human convention, a mere custom, decree that man must guide his actions by a set of principles—or is there a fact of reality that demands it? Is ethics the province of whims: of personal emotions, social edicts and mystic revelations—or is it the province of reason? Is ethics a subjective luxury—or an objective necessity? In the sorry record of the history of mankind’s ethics—with a few rare, and unsuccessful, exceptions—moralists have regarded ethics as the province of whims, that is: of the irrational. Some of them did so explicitly, by intention—others implicitly, by default. A “whim” is a desire experienced by a person who does not know and does not care to discover its cause. No philosopher has given a rational, objectively demonstrable, scientific answer to the question of why man needs a code of values. So long as that question remained unanswered, no rational, scientific, objective code of ethics could be discovered or defined. The greatest of all philosophers, Aristotle, did not regard ethics as an exact science; he based his ethical system on observations of what the noble and wise men of his time chose to do, leaving unanswered the questions of: why they chose to do it and why he evaluated them as noble and wise. Most philosophers took the existence of ethics for granted, as the given, as a historical fact, and were not concerned with discovering its metaphysical cause or objective validation. Many of them attempted to break the traditional monopoly of mysticism in the field of ethics and, allegedly, to define a rational, scientific, nonreligious morality. But their attempts consisted of trying to justify them on social grounds, merely substituting society for God. The avowed mystics held the arbitrary, unaccountable “will of God” as the standard of the good and as the validation of their ethics. The neomystics replaced it with “the good of society,” thus collapsing into the circularity of a definition such as “the standard of the good is that which is good for society.” This meant, in logic—and, today, in worldwide practice—that “society” stands above any principles of ethics, since it is the source, standard and criterion of ethics, since “the good” is whatever it wills, whatever it happens to assert as its own welfare and pleasure. This meant that “society” may do anything it pleases, since “the good” is whatever it chooses to do because it chooses to do it. And—since there is no such entity as “society,” since society is only a number of individual men—this meant that some men (the majority or any gang that claims to be its spokesman) are ethically entitled to pursue any whims (or any atrocities) they desire to pursue, while other men are ethically obliged to spend their lives in the service of that gang’s desires. This could hardly be called rational, yet most philosophers have now decided to declare that reason has failed, that ethics is outside the power of reason, that no rational ethics can ever be defined, and that in the field of ethics—in the choice of his values, of his actions, of his pursuits, of his life’s goals—man must be guided by something other than reason. By what? Faith—instinct—intuition—revelation—feeling—taste—urge—wish—whim Today, as in the past, most philosophers agree that the ultimate standard of ethics is whim (they call it “arbitrary postulate” or “subjective choice” or “emotional commitment”)—and the battle is only over the question or whose whim: one’s own or society’s or the dictator’s or God’s. Whatever else they may disagree about, today’s moralists agree that ethics is a subjective issue and that the three things barred from its field are: reason—mind—reality. If you wonder why the world is now collapsing to a lower and ever lower rung of hell, this is the reason. If you want to save civilization, it is this premise of modern ethics—and of all ethical
Anonymous
The primary threat to a business today is the perception by customers that all you offer is a replaceable, interchangeable commodity.
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
Step By Step Guide To Finding A Good Roofing Contractor The local roofing repair contractor you choose should always have a great reputation in the community and a track record of exceptional customer service. When you can't be on site, you need to know that your service provider is doing an excellent job. You also need to be sure that old-fashioned craftsmanship and quality materials are part of the roofing repair contractor's vision for his work. The following are methods to make sure that you hire the right roofing repair contractor. A reliable roofing repair contractor will make an effort to bring you the highest quality results. Well-regarded roofing repair contractors preserve their good reputations by always keeping their promises. Give your roofing repair contractor an appropriate timeline and do not interrupt his work unnecessarily. Discover how the contractual worker arrangements to handle any obligation issues. Once you start seeing bids, do not make the mistake of assuming that a low bid will lead to a similarly low work performance. Check the cost of the needed materials and compare them to the pricing of the low bid. In addition, it's important to think about all the labor costs. Construct a legal contract only when you have determined the price is within reason. Often when you are searching for a local roofing repair contractor with a great reputation and who will provide the very best work, this is usually one of the busier people in his field. If your local roofing repair contractor has a reputation for doing a great job, be prepared to wait to engage his services. There is a downside to roofing repair contractors who are in high demand as they might not be able to focus entirely on your project. The most vital thing in finding a local roofing repair contractor is to trust your instincts. Every time a roofing expert comes to you with a legal contract that requires your signature, read the legal agreement to really ensure all of your requests are present in the legal agreement and the roofing expert recognizes them. If you're taking the time to ensure the legal agreement has everything you and your service provider had agreed on and is put in clear terms, it'll save you much stress and money down the road. Ensure you have posed all questions and concerns to your service provider prior to signing an agreement. If there are any terms or conditions you do not understand, give the legal agreement to a lawyer for clarification. Roofing contractors with excellent reputations consider it good business practice to provide each client with a written quote before starting work on any job. If the info is needed, pronto, your roofing repair contractor might be willing to provide you with a quote over the phone. Inspect the schedule and qualifications of the roofing repair contractor to effectively ensure that the project will be finished exactly how and when you would like it and within your financial requirements. Make sure to ask any questions and address all concerns to your satisfaction before you employee a roofing repair contractor
Anchor Roofing, Inc.
BPO ServicesHome BPO Services One-Stop BPO Services Thakur International & Investment (P.) Ltd. is dedicated to serve our clients with full of dedication. Our clients choose Thakur International as a one-stop BPO services provider because: We model our team on yours, providing customized solutions with seamless delivery and scalability. We actively adopt our clients’ service culture and become advocates for their brands. We consistently deliver high-quality service and boast exceptional client retention rates. We offer over years of experience and excellence in service delivery. We become part of your team as a valuable long-term partner.
Janaki
customer satisfaction is based on four predictable factors. Customers are satisfied whenever they consistently receive: 1. A perfect product 2. Delivered by a caring, friendly person 3. In a timely fashion … with (because any of those three elements may misfire) 4. The support of an effective problem resolution process
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
Customers want defect-free products and services. You need to design your product or service so that it can be expected to function perfectly within foreseeable boundaries
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
The solution is to develop a tracking system that captures each customer’s likes and dislikes, as well as what each customer personally values and is hoping for when doing business with you.
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
This “Keep-Your-Systems-Simple” (KYSS) approach is almost always the best one, even in very complex customer contexts.
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
extraordinary,
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
Bad: “Please hold.” Good: “May I briefly place you on hold?” (and then actually listen to the caller’s answer)
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
We believe a Ritz-Carlton style “Say This While Avoiding This” language guide optimizes customer satisfaction in most businesses and helps bind staff members into a team. But if it strikes you as too prescriptive (or too much work) to develop scripted phrases and specific word choices for your employees, at least consider developing a brief “Negative Lexicon.” A Negative Lexicon is just a list of crucial Thou Shalt Nots.
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
So focus your language efforts on moments that are known to remain vivid in memory: hellos (make yours unusually warm and personal), good-byes (make them wonderful), and recoveries after service failures (yours should be more graceful than anybody else’s).
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
Putting together a language handbook is a relatively simple undertaking.
Leonardo Inghilleri (Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization)
When Sanātana Gosvāmī asked Śrī Caitanya Mahāprabhu about the svarūpa of every living being, the Lord replied that the svarūpa or constitutional position of the living being is the rendering of service to the Supreme Personality of Godhead. If we analyze this statement of Lord Caitanya, we can easily see that every living being is constantly engaged in rendering service to another living being. A living being serves other living beings in two capacities. By doing so, the living entity enjoys life. The lower animals serve human beings as servants serve their master. A serves B master, B serves C master and C serves D master and so on. Under these circumstances, we can see that one friend serves another friend, the mother serves the son, the wife serves the husband, the husband serves the wife and so on. If we go on searching in this spirit, it will be seen that there is no exception in the society of living beings to the activity of service. The politician presents his manifesto for the public to convince them of his capacity for service. The voters therefore give the politician their valuable votes, thinking that he will render valuable service to society. The shopkeeper serves the customer, and the artisan serves the capitalist. The capitalist serves the family, and the family serves the state in the terms of the eternal capacity of the eternal living being. In this way we can see that no living being is exempt from rendering service to other living beings, and therefore we can safely conclude that service is the constant companion of the living being and that the rendering of service is the eternal religion of the living being.
Anonymous
It’s simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can’t start now.
Sarah Hatter (The Customer Support Handbook: How to Create the Ultimate Customer Experience For Your Brand)
service, it is impossible to be perceived as consultants or trusted advisors. It makes it as clear as day that the salesperson believes the relationship and sale are centered on his offering, not the customer and its needs. It’s as if the salesperson is begging the customer to put his offering’s features and price on a spreadsheet to be compared against every competitors’ features and price.
Mike Weinberg (Sales Management. Simplified.: The Straight Truth About Getting Exceptional Results from Your Sales Team)
For example, consider one of Intuit’s flagship products. Because TurboTax does most of its sales around tax season in the United States, it used to have an extremely conservative culture. Over the course of the year, the marketing and product teams would conceive one major initiative that would be rolled out just in time for tax season. Now they test over five hundred different changes in a two-and-a-half-month tax season. They’re running up to seventy different tests per week. The team can make a change live on its website on Thursday, run it over the weekend, read the results on Monday, and come to conclusions starting Tuesday; then they rebuild new tests on Thursday and launch the next set on Thursday night. As Scott put it, “Boy, the amount of learning they get is just immense now. And what it does is develop entrepreneurs, because when you have only one test, you don’t have entrepreneurs, you have politicians, because you have to sell. Out of a hundred good ideas, you’ve got to sell your idea. So you build up a society of politicians and salespeople. When you have five hundred tests you’re running, then everybody’s ideas can run. And then you create entrepreneurs who run and learn and can retest and relearn as opposed to a society of politicians. So we’re trying to drive that throughout our organization, using examples which have nothing to do with high tech, like the website example. Every business today has a website. You don’t have to be high tech to use fast-cycle testing.” This kind of change is hard. After all, the company has a significant number of existing customers who continue to demand exceptional service and investors who expect steady, growing returns. Scott says, It goes against the grain of what people have been taught in business and what leaders have been taught. The problem isn’t with the teams or the entrepreneurs. They love the chance to quickly get their baby out into the market. They love the chance to have the customer vote instead of the suits voting. The real issue is with the leaders and the middle managers. There are many business leaders who have been successful because of analysis. They think they’re analysts, and their job is to do great planning and analyzing and have a plan.
Eric Ries (The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses)
To rebuild Detroit, we have to think of a new mode of production based upon serving human needs and the needs of the.… community and not on any get-rich-quick schemes.… If we are going to create hope especially for our young people, we have to stop seeing the city as just a place to which you come for a job or to make a living and start seeing it as the place where the humanity of people is enriched because they have the opportunity to live with people of many different ethnic and social backgrounds. The foundation of our city has to be people living in communities who realize that their human identity or their Love and Respect for Self is based on Love and Respect for others and who have also learned from experience that they can no longer leave the decision as to their present and their future to the market place, to corporations or to capitalist politicians, regardless of ethnic background. We, the People, have to see ourselves as responsible for our city and for each other, and especially for making sure that our children are raised to place more value on social ties than on material wealth.… We have to get rid of the myth that there is something sacred about large-scale production for the national and international market.… We have to begin thinking of creating small enterprises which produce food, goods and services for the local market, that is, for our communities and our city. Instead of destroying the skills of workers, which is what large-scale industry does, these small enterprises will combine craftsmanship, or the preservation and enhancement of human skills, with the new technologies which make possible flexible production and constant readjustment to serve the needs of local customers.… In order to create these new enterprises we need a view of our city which takes into consideration both the natural resources of our area and the existing and potential skills and talents of Detroiters.… We also need a fundamental change in our concept of Schools. Since World War II our schools have been transformed into custodial institutions where our children are housed for 12 years with no function except to study and get good grades so that they can win the certificates that will enable them to get a job.… We have to create schools which are an integral part of the community, in which young people naturally and normally do socially necessary and meaningful work for the community, for example, keeping the school grounds and the neighborhood clean and attractive, taking care of younger children, growing gardens which provide food for the community, etc., etc.5
Grace Lee Boggs (Living for Change: An Autobiography)
Weinzweig and Saginaw would be able to grow the business, and to do it in a way that would let them preserve the attributes that had led them to start the company in the first place—close contact with a community, intimacy with customers, team spirit among employees, exceptional quality of food and service. However much Zingerman’s grew in the next fifteen years, it would remain a local operation—a collection of small local businesses, each striving to be the best at what they do.
Bo Burlingham (Small Giants: Companies That Choose to Be Great Instead of Big)
Elizabeth Green’s New York Times article “Why Do Americans Stink at Math?” is funny and not so funny. In it, she recounts how, in the 1980s, A. Alfred Taubman, owner of the A&W chain, attempted to win over customers from McDonald’s. To lure customers from McDonald’s Quarter Pounder hamburger, he advertised the A&W better-tasting burger that was, in contrast to the McDonald’s Quarter Pounder, a full one-third pounder. One-third of a pound versus one-quarter of a pound and at the same price! Great idea, right? Well, not if you don’t know one-third is more than one-fourth! Taubman called in his cutting-edge marketing firm, Yankelovich, Skelly & White, to find out why the A&W campaign was failing. A study had shown that, without question, respondents preferred the taste of A&W’s burger over McDonald’s. Except for one small glitch. “Why,” respondents asked, “should we pay the same amount for a third of a pound of meat at A&W as we do for a fourth of a pound at McDonald’s?” Since three is less than four, reasoned more than half of those questioned, A&W was really ripping them off! And the problem is not confined to hamburger connoisseurs. Medical professionals, it turns out, aren’t immune to fallacious math either. Doctors and nurses have also been known to err when calculating dosages for medications. The problem is prevalent enough, in fact, to support services that help simplify math for doctors and nurses, including Broselow.com, whose tagline is “Taking the math out of medicine.
Dana Suskind (Thirty Million Words: Building a Child's Brain)
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The glaring exception to that custom was the United States, even before the Trump-era retreat from the international community. The National Weather Service sent not its director but its deputy director, a gesture universally understood as a slight to the weather community as a whole. To compensate, or maybe rather to reiterate the arrogance of the gesture, the United States contributes 20 percent of the WMO’s budget, double the next largest member (Japan) and three times the amount from G7 states like France and Germany. (The formula is determined in parallel with funding to the United Nations as a whole.)
Andrew Blum (The Weather Machine: A Journey Inside the Forecast)
JSG is a trusted building contractor and construction firm based in the UK. With 3 generations of experience, we offer a comprehensive range of services including new builds, refurbishments, extensions, grade listed building works, mechanical and electrical contracting. We pride ourselves on delivering exceptional customer service & adhering to strict health and safety standards.
JSG Design and Build Ltd
Amazon’s Leadership Principles6 Customer Obsession. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. Ownership. Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say, “that’s not my job.” Invent and Simplify. Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time. Are Right, A Lot. Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs. Learn and Be Curious. Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them. Hire and Develop the Best. Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice. Insist on the Highest Standards. Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Colin Bryar (Working Backwards: Insights, Stories, and Secrets from Inside Amazon)
Amazon’s Leadership Principles6 Customer Obsession. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. Ownership. Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say, “that’s not my job.” Invent and Simplify. Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time. Are Right, A Lot. Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs. Learn and Be Curious. Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them. Hire and Develop the Best. Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice. Insist on the Highest Standards. Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed. Think Big. Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers. Bias for Action. Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. Frugality. Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense. Earn Trust. Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
Colin Bryar (Working Backwards: Insights, Stories, and Secrets from Inside Amazon)
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Walt’s fundamentals for success still ring true. You build the best product you can. You give people effective training to support the delivery of exceptional service. You learn from your experiences. And you celebrate success. You never stop growing. You never stop believing.
Walt Disney Company (Be Our Guest: Perfecting the Art of Customer Service)
Willingness-to-pay (WTP) sits at the top end of the value stick. It represents the customer’s point of view. More specifically, it is the most a customer would ever pay for a product or service. If companies find ways to improve their product, WTP will increase. Willingness-to-sell (WTS), at the bottom end of the value stick, refers to employees and suppliers. For employees, WTS is the minimum compensation they require to accept a job offer.
Felix Oberholzer-Gee (Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance)
Our mission is to be the destination and authority for technology products and services. We are here to help our customers discover, choose, purchase, finance, activate, enjoy, and eventually replace their technology products. We also help our vendor partners market their products by providing them the best showroom for technology products, both online and in our stores.
Felix Oberholzer-Gee (Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance)
Rules, no matter how enveloping, will never deliver an exceptional customer experience. Colleen Barrett, who in her forty-seven-year career at Southwest served as head of marketing, customer service, people, and operations, describes the airline’s approach to rules: “The rules are guidelines. I can’t sit in Dallas, Texas, and write a rule for every single scenario you’re going to run into. You’re out there. You’re dealing with the public. You can tell in any given situation when a rule should be bent or broken. You can tell because it’s simply the right thing to do in the situation you are facing.” 17 Backing up this freedom is a concerted effort to ensure every team member has the information needed to think and act like an owner. At Southwest, training programs cover industry economics, financial ratios, profitability drivers, and more. By investing in the judgment of its people, Southwest creates a business that is smarter, more innovative, and more profitable.
Gary Hamel (Humanocracy: Creating Organizations as Amazing as the People Inside Them)
Henry’s Handyman Service has been providing exceptional general contractor services for many years. Our objective is to satisfy our customers by extending affordable, high-quality, and professional services because we know how great it feels to see your dream project turn into reality. No matter your project type or size, our team can come up with a design, develop a plan, and deliver fabulous results. Call us today and see why we are the number one voted handyman service by our customers.
Henry McAville
Richard Joseph’s seminal work on Nigerian governance—to which this book owes an intellectual debt—appeared in 1987 and a lively academic discussion of “prebendalism,” its core idea, continues right up to the present, though mostly in academic rather than policy circles.[5] Prebendalism and neopatrimonialism can exist anywhere; their essence is the privatization and exploitation of public resources by those who control the government and its bureaucracy.[6] By origin, “prebendal” refers to Anglican and Roman Catholic clergy assigned to cathedrals that were entitled to a share of the foundation’s income by virtue of their position—not as a return for the services they might or might not perform. The income itself is called a “prebend” and the recipient is called a “prebendary.” In the Nigerian context, prebendal describes the behavior of elites that access and share the government’s oil revenue, not because of their services to the state, but because they are entitled to do so. There is the expectation that prebendal beneficiaries will share their prebend with their patrons and their clients. This relationship, in which patrons distribute wealth to their clients, is often described as neopatrimonial.[7] Hence, prebendalism is intimately related to the neopatrimonial patronage-clientage organization of Nigerian society. Prebendal behavior is most salient among elites, but its spirit and that of neopatrimonialism extend throughout society. A policeman at a checkpoint is salaried. But because he controls the checkpoint, he is entitled to ask for a bribe, and does so: “What do you have for me today?” He is expected to share a portion of the bribe he receives with his boss or patron and with subordinates and family. The system is partly a product of poverty: the policeman at the checkpoint may not have received his salary for months, and, if he had, it is too small to support a family. So, his bribe collection is part of a system of work-arounds. This system of entitlements and sharing is unregulated except by various local customs and wide open to abuse.
John Campbell (Nigeria and the Nation-State: Rethinking Diplomacy with the Postcolonial World (A Council on Foreign Relations Book))
Applying a value lens to stakeholder capitalism, two ideas strike me as particularly important. First, business creates substantial value for customers, employees, and suppliers even if its only goal is to maximize financial returns. Think of all the stories in this book—Best Buy, Apple, Michelin, Quest, Intel, Tommy Hilfiger, and many more. Every one of them is testament to the ability of business to create significant customer delight, employee satisfaction, and supplier surplus. Competition is our best assurance that companies continue to innovate in service to these stakeholders. Second,
Felix Oberholzer-Gee (Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance)
Hire and Develop the Best: Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice. Insist on the Highest Standards: Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed. Think Big: Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers. Bias for Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. Frugality: Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.
Steve Anderson (The Bezos Letters: 14 Principles to Grow Your Business Like Amazon)
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Here Bubba's Dumpsters we pride ourselves in our high quality dumpsters, and exceptional customer service. We offer the perfect roll-off dumpster for any project you're working on, or might work on. We want to make booking your dumpster rental easy, so you don't have to worry.
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Woven was founded on the belief that the key to growth in today’s highly competitive and ever-changing environment is through the delivery of exceptional experiences. Woven provide outsourced call answering and customer complaints handling services.
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Today’s second wave of customer service as practiced by some organizations — and it should be the customer service delivered by all companies of one — focuses on emotion and ease. A study from McKinsey showed that 70 percent of buying experiences are based more on how customers feel they are treated and less on the tangibles of a product. The feeling of being treated exceptionally well can only increase in the context of a second purchase or a subscription renewal, because the customer has already developed a feeling about how the first purchase went or how any support requests were handled.
Paul Jarvis (Company of One: Why Staying Small is the Next Big Thing for Business)
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