“
As long as we continue to live as if we are what we do, what we have, and what other people think about us, we will remain filled with judgments, opinions, evaluations, and condemnations. We will remain addicted to putting people and things in their "right" place.
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Henri J.M. Nouwen
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Nothing has transformed my life more than realizing that it’s a waste of time to evaluate my worthiness by weighing the reaction of the people in the stands.
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Brené Brown (Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead)
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To assess the quality of thoughts of people, don't listen to their words, but watch their actions.
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Amit Kalantri (Wealth of Words)
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Stop walking through the world looking for confirmation that you don’t belong. You will always find it because you’ve made that your mission. Stop scouring people’s faces for evidence that you’re not enough. You will always find it because you’ve made that your goal. True belonging and self-worth are not goods; we don’t negotiate their value with the world. The truth about who we are lives in our hearts. Our call to courage is to protect our wild heart against constant evaluation, especially our own. No one belongs here more than you.
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Brené Brown (Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone)
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A woman who does not know herself has no choice other than to live with other people’s evaluations. But no one can adapt perfectly to public opinion. And herein lies the source of their destruction.
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Natsuo Kirino (Grotesque)
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Oh, my dear Vimes, history changes all the time. It is constantly being re-examined and re-evaluated, otherwise how would we be able to keep historians occupied? We can't possibly allow people with their sort of minds to walk around with time on their hands.
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Terry Pratchett (Jingo (Discworld, #21; City Watch, #4))
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The moment you have to recruit people to put another person down, in order to convince someone of your value is the day you dishonor your children, your parents and your God. If someone doesn't see your worth the problem is them, not people outside your relationship.
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Shannon L. Alder
“
Never be limited by other people's limited imaginations. If you adopt their attitudes, then the possibility won't exist because you'll have already shut it out...You can hear other people's wisdom, but you've got to re-evaluate the world for yourself.
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Mae C. Jemison
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The lesson of report cards, grades, and tests is that children should not trust themselves or their parents but should instead rely on the evaluation of certified officials. People need to be told what they are worth.
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John Taylor Gatto (Dumbing Us Down: The Hidden Curriculum of Compulsory Schooling)
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A women who does not know herself has no choice other than to live with other people's evaluations.
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Natsuo Kirino (Grotesque)
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Naive people always trying to blame others for their constant heartbreak & failed relationships instead of looking in the mirror & re-evaluating themselves. It's YOU that needs to change.
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David Reeves (In My Opinion)
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Stop walking through the world looking for confirmation that you don't belong. You will always find it because you've made that your mission. Stop scouring people's faces for evidence that you're not enough. You will always find it because you've made that your goal. True belonging and self-worth are not goods; we don't negotiate their value with the world. The truth about who we are lives in our hearts. Our call to courage is to protect our wild heart against constant evaluation, especially our own. No one belongs here more than you.
”
”
Brené Brown (Braving the Wilderness)
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You can't force creatives into a box. If you try, they'll no longer be creative. And no one will want your box.
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Ryan Lilly
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Yet, the work was not complete. Next, citing Bond’s veranda and our subsequent construction of it as an example, Sanjit elaborated on the thought which he had previously teased, but not fully explained: that when a reader reads, the reader constructs a setting and world and is able to view themselves through this world. However, he also added that when we read, we are not only able to see our constructed world, but to evaluate our constructed world. This is how, Sanjit would argue, we influence and better ourselves, even if unintentionally; for by pausing and analyzing our constructions we may be able to identify our assumptions about people, places, or things. And it is in this way that books may be an expressed form of art, not just for the writer, but also for the reader.
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Colin Phelan (The Local School)
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[P]eople need to use their intelligence to evaluate what they find to be true and untrue in the Bible. This is how we need to live life generally. Everything we hear and see we need to evaluate—whether the inspiring writings of the Bible or the inspiring writings of Shakespeare, Dostoevsky, or George Eliot, of Ghandi, Desmond Tutu, or the Dalai Lama.
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Bart D. Ehrman (Jesus, Interrupted: Revealing the Hidden Contradictions in the Bible & Why We Don't Know About Them)
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Do you suppose it's so much easier to make conversation with someone you already know well than with someone you don't know at all primarily because of all the previously exchanged information and shared experiences between two people who know each other well, or because maybe it's only with people we already know well and know know us well that we don't go through the awkward mental process of subjecting everything we think of saying or bringing up as a topic of light conversation to a self-conscious critical analysis and evaluation that manages to make anything we think of proposing to say the other person seem dull or stupid or banal or on the other hand maybe overly intimate or tension-producing?
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David Foster Wallace (The Pale King)
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good-looking people are aware that other people’s positive evaluations of them are not based on their actual traits and abilities but are often caused by an attractiveness “halo
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Robert B. Cialdini (Influence: Science and Practice)
“
Silence frees us from the need to control others. One reason we can hardly bear to remain silent is that it makes us feel so helpless. We are accustomed to relying upon words to manage and control others. A frantic stream of words flows from us in an attempt to straighten others out. We want so desperately for them to agree with us, to see things our way. We evaluate people, judge people, condemn people. We devour people with our words. Silence is one of the deepest Disciplines of the Spirit simply because it puts the stopper on that.
When we become quiet enough to let go of people, we learn compassion for them.
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Richard J. Foster (Freedom of Simplicity: Finding Harmony in a Complex World)
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radio and television tend to take away active affectionate relationships between men and to destroy the capacity for personal thought, evaluation, and reflection. They catch the mind directly, giving people no time for calm, dialectical conversation with their own minds, with their friends, or with their books.
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Joost A.M. Meerloo (The Rape of the Mind: The Psychology of Thought Control, Menticide, and Brainwashing)
“
There are people who are destined to taste only the poison in things, for whom any surprise is a painful surprise and any experience a new occasion for torture. if someone were to say to me that such suffering has subjective reasons, related to the individual's particular makeup, i would then ask; is there an objective criterion for evaluating suffering? who can say with precision that my neighbor suffers more than i do or that jesus suffered more than all of us? there is no objective standard because suffering cannot be measured according to the external stimulation or local irritation of the organism, but only as it is felt and reflected in consciousness. alas, from this point of view, any hierarchy is out of the question. each person remains with his own suffering, which he believes absolute and unlimited. how much would we diminish our own personal suffering if we were to compare it to all the world's sufferings until now, to the most horrifying agonies and the most complicated tortures, the mostcruel deaths and the most painful betrayals, all the lepers, all those burned alive or starved to death? nobody is comforted in his sufferings by the thought that we are all mortals, nor does anybody who suffers really find comfort in the past or present suffering of others. because in this organically insufficient and fragmentary world, the individual is set to live fully, wishing to make of his own existence an absolute.
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Emil M. Cioran (On the Heights of Despair)
“
Karma
When people insult you, don’t take offense, don’t take it personally, but do listen to their words. They are telling you how they see the world, and they are telling you the exact negative qualities that they possess.
“The Law of Mirrors” states that one can only see what’s in them, regardless if it is what is actually present in reality or not.
Release the need to defend or try to explain to them that you’re not being whatever-nasty-insult-they’ve-thrown-at-you, but evaluate instead all of these insults, and realize that this is who they are.
Then, decide if a person with those qualities is one who you’d like in your life or not.
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Doe Zantamata (Love to you: A little book of inspiration)
“
What on earth would make someone a nonlearner? Everyone is born with an intense drive to learn. Infants stretch their skills daily. Not just ordinary skills, but the most difficult tasks of a lifetime, like learning to walk and talk. They never decide it’s too hard or not worth the effort. Babies don’t worry about making mistakes or humiliating themselves. They walk, they fall, they get up. They just barge forward. What could put an end to this exuberant learning? The fixed mindset. As soon as children become able to evaluate themselves, some of them become afraid of challenges. They become afraid of not being smart. I have studied thousands of people from preschoolers on, and it’s breathtaking how many reject an opportunity to learn.
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Carol S. Dweck (Mindset: The New Psychology of Success)
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But the greatest cause of verbicide is the fact that most people are obviously far more anxious to express their approval and disapproval of things than to describe them. Hence the tendency of words to become less descriptive and more evaluative; then become evaluative, while still retaining some hint of the sort of goodness or badness implied; and to end up by being purely evaluative -- useless synonyms for good or for bad.
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C.S. Lewis (Studies in Words (Canto))
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God has called us into a place of tenderness, when nobody is looking, when there are no great decisions to make, when it’s just him and me in a hotel room, with no one to pray for, no one to preach to. When it is just two people in a room, that’s where you learn. That’s where you learn his heartbeat. That’s where you learn the presence. That’s where you learn the voice. It’s in the moments when nobody is watching, nobody is evaluating how good you’re doing. When it is just you and him.
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Bill Johnson (Manifesto for a Normal Christian Life)
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No' is a reaction, not a position. The people who react negatively to your proposal simply need time to evaluate it and adjust their thinking. With the passage of sufficient time and repeated efforts on your part, almost every 'no' can be transformed into a 'maybe' and eventually a 'yes'.
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Herb Cohen
“
Christianity, like genius, is one of the hardest concepts to forgive. We hear what we want to hear and accept what we want to accept, for the most part, simply because there is nothing more offensive than feeling like you have to re-evaluate your own train of thought and purpose in life. You have to die to an extent in your hunger for faith, for wisdom, and quite frankly, most people aren't ready to die.
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Criss Jami (Killosophy)
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I have often told people that they need to evaluate their lives by the video, and not by the snapshot. That is, they should not just look at one moment in time, but rather consider trajectories, tendencies, and narrative arc as well.
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Douglas Wilson
“
The only way to get to where you want to go is to ruthlessly evaluate your where you are now. The key here is that your biggest obstacle in life is always yourself—not external factors.
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Isaiah Hankel (Black Hole Focus: How Intelligent People Can Create a Powerful Purpose for Their Lives)
“
The final relationship that cannot be ignored is with disrupters:
They are individuals who cause trouble for sport - inciting opposition
to management for a variety of reasons, most of them petty.
Usually these people have good performance - that's their cover - and so
they are endured or appeased.
A company that manages people well takes disrupters head-on.
First they give them very tough evaluations, naming their bad behaviour
and demanding it change.
Usually it won't. Disrupters are a personality type.
If that's the case, get them out of the way of people trying to do their
jobs.
They're poison.
”
”
Jack Welch
“
Asher Rubin thinks that most people are truly idiots, and that it is human stupidity that is ultimately responsible for introducing sadness into the world. It isn’t a sin or a trait with which human beings are born, but a false view of the world, a mistaken evaluation of what is seen by our eyes. Which is why people perceive every thing in isolation, each object separate from the rest. Real wisdom lies in linking everything together—that’s when the true shape of all of it emerges.
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Olga Tokarczuk (The Books of Jacob)
“
Statistics say that a range of mental disorders affects more than one in four Americans in any given year. That means millions of Americans are totally batshit.
but having perused the various tests available that they use to determine whether you're manic depressive. OCD, schizo-affective, schizophrenic, or whatever, I'm surprised the number is that low. So I have gone through a bunch of the available tests, and I've taken questions from each of them, and assembled my own psychological evaluation screening which I thought I'd share with you.
So, here are some of the things that they ask to determine if you're mentally disordered
1. In the last week, have you been feeling irritable?
2. In the last week, have you gained a little weight?
3. In the last week, have you felt like not talking to people?
4. Do you no longer get as much pleasure doing certain things as you used to?
5. In the last week, have you felt fatigued?
6. Do you think about sex a lot?
If you don't say yes to any of these questions either you're lying, or you don't speak English, or you're illiterate, in which case, I have the distinct impression that I may have lost you a few chapters ago.
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Carrie Fisher (Wishful Drinking)
“
Diamonds are held under tons and tons of pressure, extremely high temperatures of fire and shuffled under shifting of tectonic plates, for a long, long time! Yet when they come out from there and are put on display for their beauty; does anybody stop to evaluate the diamond based upon all the shit it's been through and say "Remember that disgusting hole it used to be in? I bet it was hell in there!" No, people don't remember where a diamond has come from; they just see the beauty of it now. But it wouldn't have become so beautiful, you know, if not for all of that! So why should we look at other people, or at ourselves and evaluate them/ourselves based upon their/our pasts? Shouldn't we forget that? And only see the beauty that is in front of our eyes? Whatever it was, it made you beautiful! And that is what matters!
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C. JoyBell C.
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You never get a second chance to make a great first impression. Within a few seconds, with just a glance, people have judged your social and economic level, your level of education, and even your level of success. Within minutes, they've also decided your levels of intelligence, trustworthiness, competence, friendliness and confidence. Although these evaluations happen in an instant, they can last for years: first impressions are often indelible.
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Olivia Fox Cabane
“
The biggest mistake we make is that we build our homes in other people. We build those homes and we decorate them with the love and care and respect that makes us feel safe at the end of the day. We invest in other people, and we evaluate our self-worth based on how much those homes welcome us. But what many don’t realize is that when you build your home in other people, you give them the power to make you homeless. When those people walk away, those homes walk away with them, and all of a sudden, we feel empty because everything that we had within us, we put into them. We trusted someone else with pieces of us. The emptiness we feel doesn’t mean we have nothing to give, or that we have nothing within us. It’s just that we built our home in the wrong place.
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Najwa Zebian (Welcome Home: A Guide to Building a Home for Your Soul)
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I like to believe most people's natural state is to be creative. It definitely was when we were kids, when being spontaneously and joyfully creative was just our default setting. As we grow we learn to evaluate and judge, to navigate the world with some discretion, and then we turn on ourselves. Creating can't just be for the sake of creating anymore. It has to be good, or it has to mean something. We get scared out of our wits by the possibility of someone rejecting our creation.
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Jeff Tweedy (Let's Go (So We Can Get Back): A Memoir of Recording and Discording with Wilco, Etc.)
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Of the many things she’d learned from her mother, there was one that always stood out, one that came to mind when evaluating others. “You’re going to come across people in your life who say all the right words at all the right times. But in the end, it’s always their actions you should judge them by. It’s actions, not words, that matter.
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Nicholas Sparks (The Rescue)
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The pressure of an all-powerful totalitarian state creates an emotional tension in its citizens that determines their acts. When people are divided into "loyalists" and "criminals" a premium is placed on every type of conformist, coward, and hireling; whereas among the "criminals" one finds a singularly high percentage of people who are direct, sincere, and true to themselves. From the social point of view these persons would constitute the best guarantee that the future development of the social organism would be toward good. From the Christian point of view they have no other sin on their conscience save their contempt for Caesar, or their in correct evaluation of his might.
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Czesław Miłosz (The Captive Mind)
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People are cast in the underclass because they are seen as totally useless; as a nuisance pure and simple, something the rest of us could do nicely without. In a society of consumers - a world that evaluates anyone and anything by their commodity value - they are people with no market value; they are the uncommoditised men and women, and their failure to obtain the status of proper commodity coincides with (indeed, stems from) their failure to engage in a fully fledged consumer activity. They are failed consumers, walking symbols of the disasters awaiting fallen consumers, and of the ultimate destiny of anyone failing to acquit herself or himself in the consumer’s duties. All in all, they are the ‘end is nigh’ or the ‘memento mori’ sandwich men walking the streets to alert or frighten the bona fide consumers.
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Zygmunt Bauman (Consuming Life)
“
Changes in the Perception of Self:
People who have been traumatized in childhood are often troubled by guilt, shame, and negative feelings about themselves, such as the belief they are unlikable, unlovable, stupid, inept, dirty, worthless, lazy, and so forth. In Complex Dissociative disorders there are typically particular parts that contain these negative feelings about the self while other parts may evaluate themselves quite differently. Alterations among parts thus may result in rather rapid and distinct changes in self perception.
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Suzette Boon (Coping with Trauma-Related Dissociation: Skills Training for Patients and Therapists)
“
When he’d joined the Service he’d been in Psych Eval, which had involved evaluating operational strategies for psychological impact – on targets as well as agents – but had also meant carrying out individual assessments; who was stressed, who’d benefit from a change of routine, and who was a psychopath. Every organisation had a few, usually at management level, and it was handy to know who they were in case there was an emergency, or an office party.
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Mick Herron (London Rules (Slough House, #5))
“
But that's the same for everyone if we let society determine our value," Steve explained as he sat down on the piano bench. "We always lose when we evaluate ourselves according to some one else's ideas or standards. And there are as many standards as there are people. A jock measures you by your athletic ability; a student by your brains; a steady by your looks. It's a losing battle," he said, striking a sour piano chord for added emphasis. "We have to forget about what people say or think, and recognize that God's values are the only important ones.
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Joni Eareckson Tada (Joni: An Unforgettable Story)
“
It is so irresponsible for people in the ‘I want to change the course of my society’ community to not do the damn research into figuring out the latest science of how people change their minds, and under what conditions people change their minds, and what exactly in their minds is being changed.
The belief systems people hold are absolutely, in no way, shape, or form the result of any objective evaluation of information. The prejudices are inherited, they’re socially inflicted, they’re propagandized in school, in church, in communities, in families. They are reinforced by endless bouts of patriotic media and all of this nonsense. People are an emotional Gordian knot kaleidoscopic clusterfrack of prior prejudices stuffed into their heads and held aloft by the spears of social approval and ostracism.
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Stefan Molyneux
“
A CRASH COURSE FOR SUCCESS • Play to win and not to lose. • Learn from other people’s mistakes. • Associate with people of high moral character. • Give more than you get. • Don’t look for something for nothing. • Always think long term. • Evaluate your strengths and build on them. • Always keep the larger picture in mind when making a decision. • Never compromise your integrity.
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Shiv Khera (You Can Win: A Step-by-Step Tool for Top Achievers)
“
Nothing is stranger, more delicate, than the relationship between people who know each other only by sight—who encounter and observe each other daily, even hourly, and yet are compelled by the constraint of convention or by their own temperament to keep up the pretense of being indifferent strangers, neither greeting nor speaking to each other. Between them is uneasiness and overstimulated curiosity, the nervous excitement of an unsatisfied, unnaturally suppressed need to know and to communicate; and above all, too, a kind of strained respect. For man loves and respects his fellow man for as long as he is not yet in a position to evaluate him, and desire is born of defective knowledge. It
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Thomas Mann (Death in Venice and Other Stories)
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I don't intend to let my intellect dominate me, and the last thing I want to do is worship knowledge or people who have knowledge! I don't give a damn for anyone's aggregation of facts, except that it be a reflection [of] basic sensitivity which I do demand... I intend to do everything... to have one way of evaluating experience—does it cause me pleasure or pain and I shall be very cautious about rejecting the painful—I shall anticipate pleasure everything and find it, too, for it is everywhere! I shall involve myself wholly... everything matters! The only thing I resign is the power to resign, to retreat: the acceptance of sameness and the intellect. I am alive... I am beautiful... what else is there?
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Susan Sontag (Reborn: Journals and Notebooks, 1947-1963)
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How are you awake? I demand.
He lifts his head,and I click the bullet into its chamber, raising an eyebrow at him.
"The Dauntless leaders...they evaluated my records and removed me from the simulation," he says.
"Because they figured out that you already have murderous tendencies and wouldn't mind killing a few hundred people while conscious," I say. "Makes sense."
"I'm not...murderous!"
"I never knew a Candor who was such a liar." I tap the gun against his skull. "Where are the computers that control the simulations,Peter?"
"You won't shoot me."
"People tend to overestimate my character," I say quietly. "They think that because I'm small,or a girl, or a Stiff, I can't possibly be cruel. But they're wrong.
”
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Veronica Roth (Divergent (Divergent, #1))
“
Describing our romantic longings in 'Life preserves,' therapist Harriet Lerner shares that most people want a partner 'who is mature and intelligent, loyal and trustworthy, loving and attentive, sensitive and open, kind and nurturant, competent and responsible.' No matter the intensity of this desire, she concludes: 'Few of us evaluate a prospective partner with the same objectivity and clarity that we might use to select a household appliance or a car.' To be capable of critically evaluating a partner we would need to be able to stand back and look critically at ourselves, at our needs, desires, and longings..... We fear that evaluating our needs and then carefully choosing partners will reveal that there is no one for us to love. Most of us prefer to have a partner who is lacking then no partner at all. What becomes apparent is that we may be more interested in finding a partner than in knowing love.
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bell hooks (All About Love: New Visions)
“
This doesn't mean that we stop helping people set goals or that we stop expecting people to grow and change. It means that we stop respecting and evaluating people based on what we think they should accomplish, and start respecting them for who they are and holding them accountable for what they're actually doing. It means that we stop loving people for who they could be and start loving them for who they are. It means that sometimes when we're beating ourselves up, we need to stop and say to that harassing voice inside, "Man, I'm doing the very best I can right now.
”
”
Brené Brown (Rising Strong: The Reckoning. The Rumble. The Revolution)
“
Conventional wisdom says if a jury is going to no-cause the plaintiff—award no damages—the verdict will be swift. Similar logic applies to criminal trials where juries will, within hours, convict people, but take days to acquit. In civil cases, this rule is more than courtroom legend . . . A defense verdict requires one finding—the defendant was not responsible . . . A plaintiff verdict requires a finding of liability and evaluation of damages, something not needed in a defense verdict. Thus, by sheer evidence evaluation, a jury has more work to do when rendering a verdict in favor of the plaintiff.
”
”
Mark M. Bello (Betrayal of Faith (Zachary Blake Legal Thriller, #1))
“
Two features in his personality make-up stand out as particularly pathological. The first is his ‘paranoid’ orientation toward the world. He is suspicious and distrustful of others, tends to feel that others discriminate against him, and feels that others are unfair to him and do not understand him. He is overly sensitive to criticism that others make of him, and cannot tolerate being made fun of. He is quick to sense slight or insult in things others say, and frequently may misinterpret well-meant communications. He feels the great need of friendship and understanding, but he is reluctant to confide in others, and when he does, expects to be misunderstood or even betrayed. In evaluating the intentions and feelings of others, his ability to separate the real situation from his own mental projections is very poor. He not infrequently groups all people together as being hypocritical, hostile, and deserving of whatever he is able to do to them. Akin to this first trait is the second, an ever -present, poorly controlled rage--- easily triggered by any feelings of being tricked, slighted, or labeled inferior by others. For the most part, his rages in the past have been directed at authority figures (297).
”
”
Truman Capote (In Cold Blood)
“
The worst kinds of questions are the ones that don’t involve a surrender of power, that evaluate: Where did you go to college? What neighborhood do you live in? What do you do? They imply, “I’m about to judge you.” Closed questions are also bad questions. Instead of surrendering power, the questioner is imposing a limit on how the question can be answered. For example, if you mention your mother and I ask, “Were you close?,” then I’ve limited your description of your relationship with your mother to the close/distant frame. It’s better to ask, “How is your mother?” That gives the answerer the freedom to go as deep or as shallow as he wants. A third sure way to shut down conversations is to ask vague questions, like “How’s it going?” or “What’s up?” These questions are impossible to answer. They’re another way of saying, “I’m greeting you, but I don’t actually want you to answer.” Humble questions are open-ended. They’re encouraging the other person to take control and take the conversation where they want it to go. These are questions that begin with phrases like “How did you…,” “What’s it like…,” “Tell me about…,” and “In what ways…” In her book You’re Not Listening, Kate Murphy describes a focus group moderator who was trying to understand why people go to the grocery store late at night. Instead of directly asking, “Why do you go to grocery
”
”
David Brooks (How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen)
“
Unconditional Self-Acceptance (USA) instead of Conditional Self-Esteem (CSE). You rate and evaluate your thoughts, feelings, and actions in relation to your main Goals of remaining alive and reasonably happy to see whether they aid these Goals. When they aid them, you rate that as “good” or “effective,” and when they sabotage your Goals you rate that as “bad” or “ineffective.” But you always—yes, always—accept and respect yourself, your personhood, your being, whether or not you perform well and whether or not other people approve of you and your behaviors.
”
”
Albert Ellis (How To Stubbornly Refuse To Make Yourself Miserable About Anything – Yes, Anything!)
“
You can’t manage what you can’t measure” is a maxim that is taught and believed by many in both the business and education sectors. But in fact, the phrase is ridiculous—something said by people who are unaware of how much is hidden. A large portion of what we manage can’t be measured, and not realizing this has unintended consequences. The problem comes when people think that data paints a full picture, leading them to ignore what they can’t see. Here’s my approach: Measure what you can, evaluate what you measure, and appreciate that you cannot measure the vast majority of what you do. And at least every once in a while, make time to take a step back and think about what you are doing.
”
”
Ed Catmull (Creativity, Inc.: an inspiring look at how creativity can - and should - be harnessed for business success by the founder of Pixar)
“
think, for example, has a higher suicide rate: countries whose citizens declare themselves to be very happy, such as Switzerland, Denmark, Iceland, the Netherlands, and Canada? or countries like Greece, Italy, Portugal, and Spain, whose citizens describe themselves as not very happy at all? Answer: the so-called happy countries. It’s the same phenomenon as in the Military Police and the Air Corps. If you are depressed in a place where most people are pretty unhappy, you compare yourself to those around you and you don’t feel all that bad. But can you imagine how difficult it must be to be depressed in a country where everyone else has a big smile on their face?2 Caroline Sacks’s decision to evaluate herself, then, by looking around her organic chemistry classroom was not some strange and irrational behavior. It is what human beings do. We compare ourselves to those in the same situation as ourselves, which means that students in an elite school—except, perhaps,
”
”
Malcolm Gladwell (David and Goliath: Underdogs, Misfits, and the Art of Battling Giants)
“
In the twentieth century per capita GDP was perhaps the supreme yardstick for evaluating national success. From this perspective, Singapore, each of whose citizens produces on average $56,000 worth of goods and services a year, is a more successful country than Costa Rica, whose citizens produce only $14,000 a year. But nowadays thinkers, politicians and even economists are calling to supplement or even replace GDP with GDH – gross domestic happiness. After all, what do people want? They don’t want to produce. They want to be happy. Production is important because it provides the material basis for happiness. But it is only the means, not the end. In one survey after another Costa Ricans report far higher levels of life satisfaction than Singaporeans. Would you rather be a highly productive but dissatisfied Singaporean, or a less productive but satisfied Costa Rican?
”
”
Yuval Noah Harari (Homo Deus: A Brief History of Tomorrow)
“
What a man touched upon, he should take with him. If he forgot it, he should be reminded. What gives a man worth is that he incorporates everything he has experienced. This includes the countries where he has lived, the people whose voices he has heard. It also takes in his origins, if he can find out something about them... not only one’s private experience but everything concerning the time and place of one’s beginnings. The words of a language one may have spoken and heard only as a child imply the literature in which it flowered. The story of a banishment must include everything that happened before it as well as the rights subsequently claimed by the victims. Others had fallen before and in different ways; they too are part of the story. It is hard to evaluate the justice of such a claim to history... We should know not only what happened to our fellow men in the past but also what they were capable of. We should know what we ourselves are capable of. For that, much knowledge is needed; from whatever direction, at whatever distance knowledge offers itself, one should reach out for it, keep it fresh, water it and fertilize it with new knowledge.
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Elias Canetti (The Memoirs of Elias Canetti: The Tongue Set Free/The Torch in My Ear/The Play of the Eyes)
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The idea that people would be happier if they maintained a constant state of realism is a beautiful sentiment, but Taylor and Brown found just the opposite. They presented a new theory that suggested that well-being came from unrealistic views of reality. They said you reduce the stress of terminal illness or a high-pressure job or unexpected tragedy by resorting to optimism and delusion. Your wildly inaccurate self-evaluations get you through rough times and help motivate you when times are good. Indeed, later research backed up their claims, showing that people who are brutally honest with themselves are not as happy day to day as people with unrealistic assumptions about their abilities. People who take credit for the times when things go their way but who put the blame on others when they stumble or fall are generally happier people.
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David McRaney (You Are Now Less Dumb: How to Conquer Mob Mentality, How to Buy Happiness, and All the Other Ways to Outsmart Yourself)
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Brain scans prove that patients who’ve sustained significant childhood trauma have brains that look different from people who haven’t. Traumatized brains tend to have an enlarged amygdala—a part of the brain that is generally associated with producing feelings of fear. Which makes sense. But it goes further than that: For survivors of emotional abuse, the part of their brain that is associated with self-awareness and self-evaluation is shrunken and thin.
Women who’ve suffered childhood sexual abuse have smaller somatosensory cortices—the part of the brain that registers sensation in our bodies. Victims who were screamed at might have an altered response to sound. Traumatized brains can result in reductions in the parts of the brain that process semantics, emotion and memory retrieval, perceiving emotions in others, and attention and speech. Not getting enough sleep at night potentially affects developing brains’ plasticity and attention and increases the risk of emotional problems later in life. And the scariest factoid, for me anyway: Child abuse is often associated with reduced thickness in the prefrontal cortex, the part of the brain associated with moderation, decision-making, complex thought, and logical reasoning.
Brains do have workarounds. There are people without amygdalae who don’t feel fear. There are people who have reduced prefrontal cortices who are very logical. And other parts of the brain can compensate, make up the lost parts in other ways. But overall, when I looked at the breadth of evidence, the results felt crushing.
The fact that the brain’s cortical thickness is directly related to IQ was particularly threatening to me. Even if I wasn’t cool, or kind, or personable, I enjoyed the narrative that I was at least effective. Intelligent. What these papers seemed to tell me is that however smart I am, I’m not as smart as I could have been had this not happened to me. The questions arose again: Is this why my pitches didn’t go through? Is this why my boss never respected me? Is this why I was pushed to do grunt work in the back room?
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Stephanie Foo (What My Bones Know: A Memoir of Healing from Complex Trauma)
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In the statistical gargon used in psychology, p refers to the probability that the difference you see between two groups (of introverts and extroverts, say, or males and females) could have occurred by chance. As a general rule, psychologists report a difference between two groups as 'significant' if the probability that it could have occurred by chance is 1 in 20, or less. The possibility of getting significant results by chance is a problem in any area of research, but it's particularly acute for sex differences research. Supppose, for example, you're a neuroscientist interested in what parts of the brain are involved in mind reading. You get fifteen participants into a scanner and ask them to guess the emotion of people in photographs. Since you have both males and females in your group, you rin a quick check to ensure that the two groups' brains respond in the same way. They do. What do you do next? Most likely, you publish your results without mentioning gender at all in your report (except to note the number of male and female participants). What you don't do is publish your findings with the title "No Sex Differences in Neural Circuitry Involved in Understanding Others' Minds." This is perfectly reasonable. After all, you weren't looking for gender difference and there were only small numbers of each sex in your study. But remember that even if males and females, overall, respond the same way on a task, five percent of studies investigating this question will throw up a "significant" difference between the sexes by chance. As Hines has explained, sex is "easily assessed, routinely evaluated, and not always reported. Because it is more interesting to find a difference than to find no difference, the 19 failures to observe a difference between men and women go unreported, whereas the 1 in 20 finding of a difference is likely to be published." This contributes to the so-called file-drawer phenomenon, whereby studies that do find sex differences get published, but those that don't languish unpublished and unseen in a researcher's file drawer.
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Cordelia Fine (Delusions of Gender: How Our Minds, Society, and Neurosexism Create Difference)
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As I developed as a CEO, I found two key techniques to be useful in minimizing politics. 1. Hire people with the right kind of ambition. The cases that I described above might involve people who are ambitious but not necessarily inherently political. All cases are not like this. The surest way to turn your company into the political equivalent of the U.S. Senate is to hire people with the wrong kind of ambition. As defined by Andy Grove, the right kind of ambition is ambition for the company’s success with the executive’s own success only coming as a by-product of the company’s victory. The wrong kind of ambition is ambition for the executive’s personal success regardless of the company’s outcome. 2. Build strict processes for potentially political issues and do not deviate. Certain activities attract political behavior. These activities include: Performance evaluation and compensation Organizational design and territory Promotions Let’s examine each case and how you might build and execute a process that insulates the company from bad behavior and politically motivated outcomes.
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Ben Horowitz (The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers)
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The real University, he said, has no specific location. It owns no property, pays no salaries and receives no material dues. The real University is a state of mind. It is that great heritage of rational thought that has been brought down to us through the centuries and which does not exist at any specific location. It's a state of mind which is regenerated throughout the centuries by a body of people who traditionally carry the title of professor, but even that title is not part of the real University. The real University is nothing less than the continuing body of reason itself.
In addition to this state of mind, 'reason,' there's a legal entity which is unfortunately called by the same name but which is quite another thing. This is a nonprofit corporation, a branch of the state with a specific address. It owns property, is capable of paying salaries, of receiving money and of responding to legislative pressures in the process.
But this second university, the legal corporation, cannot teach, does not generate new knowledge or evaluate ideas. It is not the real University at all. It is just a church building, the setting, the location at which conditions have been made favorable for the real church to exist.
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Robert M. Pirsig (Zen and the Art of Motorcycle Maintainance)
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As CEO, you should have an opinion on absolutely everything. You should have an opinion on every forecast, every product plan, every presentation, and even every comment. Let people know what you think. If you like someone’s comment, give her the feedback. If you disagree, give her the feedback. Say what you think. Express yourself. This will have two critically important positive effects: Feedback won’t be personal in your company. If the CEO constantly gives feedback, then everyone she interacts with will just get used to it. Nobody will think, “Gee, what did she really mean by that comment? Does she not like me?” Everybody will naturally focus on the issues, not an implicit random performance evaluation. People will become comfortable discussing bad news. If people get comfortable talking about what each other are doing wrong, then it will be very easy to talk about what the company is doing wrong. High-quality company cultures get their cue from data networking routing protocols: Bad news travels fast and good news travels slowly. Low-quality company cultures take on the personality of the Wicked Witch of the West in The Wiz: “Don’t nobody bring me no bad news.
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Ben Horowitz (The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers)
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There is another human defect which the Law of Natural Selection has yet to remedy: When people of today have full bellies, they are exactly like their ancestors of a million years ago: very slow to acknowledge any awful troubles they may be in. [...]
This was a particularly tragic flaw a million years ago, since the people who were best informed about the state of the planet [...] and rich and powerful enough to slow down all the waste and destruction going on, were by definition well fed.
So everything was always just fine as far as they were concerned.
For all the computers and measuring instruments and news gatherers and evaluators and memory banks and libraries and experts on this and that at their disposal, their deaf and blind bellies remained the final judges of how urgent this or that problem, such as the destruction of North America’s and Europe’s forests by acid rain, say, might really be.
And here was the sort of advice a full belly gave and still gives [...]: “Be patient. Smile. Be confident. Everything will turn out for the best somehow.
”
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Kurt Vonnegut Jr. (Galápagos)
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Even as I wrote my note to Fern, for instance, expressing sentiments and regrets that were real, a part of me was noticing what a fine and sincere note it was, and anticipating the effect on Fern of this or that heartfelt phrase, while yet another part was observing the whole scene of a man in a dress shirt and no tie sitting at his breakfast nook writing a heartfelt note on his last afternoon alive, the blondwood table's surface trembling with sunlight and the man's hand steady and face both haunted by regret and ennobled by resolve, this part of me sort of hovering above and just to the left of myself, evaluating the scene, and thinking what a fine and genuine-seeming performance in a drama it would make if only we all had not already been subject to countless scenes just like it in dramas ever since we first saw a movie or read a book, which somehow entailed that real scenes like the one of my suicide note were now compelling and genuine only to their participants, and to anyone else would come off as banal and even somewhat cheesy or maudlin, which is somewhat paradoxical when you consider – as I did, setting there at the breakfast nook – that the reason scenes like this will seem stale or manipulative to an audience is that we’ve already seen so many of them in dramas, and yet the reason we’ve seen so many of them in dramas is that the scenes really are dramatic and compelling and let people communicate very deep, complicated emotional realities that are almost impossible to articulate in any other way, and at the same time still another facet or part of me realizing that from this perspective my own basic problem was that at an early age I’d somehow chosen to cast my lot with my life’s drama’s supposed audience instead of with the drama itself, and that I even now was watching and gauging my supposed performance’s quality and probable effects, and thus was in the final analysis the very same manipulative fraud writing the note to Fern that I had been throughout the life that had brought me to this climactic scene of writing and signing it and addressing the envelope and affixing postage and putting the envelope in my shirt pocket (totally conscious of the resonance of its resting there, next to my heart, in the scene), planning to drop it in a mailbox on the way out to Lily Cache Rd. and the bridge abutment into which I planned to drive my car at speeds sufficient to displace the whole front end and impale me on the steering wheel and instantly kill me. Self-loathing is not the same thing as being into pain or a lingering death, if I was going to do it I wanted it instant’ (175-176)
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David Foster Wallace (Oblivion)
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The average person wastes his life. He has a great deal of energy but he wastes it. The life of an average person seems at the end utterly meaningless…without significance. When he looks back…what has he done?
MIND
The mind creates routine for its own safety and convenience. Tradition becomes our security. But when the mind is secure it is in decay. We all want to be famous people…and the moment we want to be something…we are no longer free.
Intelligence is the capacity to perceive the essential…the what is. It is only when the mind is free from the old that it meets everything new…and in that there’s joy. To awaken this capacity in oneself and in others is real education.
SOCIETY
It is no measure of health to be well adjusted to a profoundly sick society. Nature is busy creating absolutely unique individuals…whereas culture has invented a single mold to which we must conform. A consistent thinker is a thoughtless person because he conforms to a pattern. He repeats phrases and thinks in a groove. What happens to your heart and your mind when you are merely imitative, naturally they wither, do they not?
The great enemy of mankind is superstition and belief which is the same thing. When you separate yourself by belief tradition by nationally it breeds violence. Despots are only the spokesmen for the attitude of domination and craving for power which is in the heart of almost everyone. Until the source is cleared there will be confusion and classes…hate and wars. A man who is seeking to understand violence does not belong to any country to any religion to any political party. He is concerned with the understanding of mankind.
FEAR
You have religion. Yet the constant assertion of belief is an indication of fear. You can only be afraid of what you think you know. One is never afraid of the unknown…one is afraid of the known coming to an end. A man who is not afraid is not aggressive. A man who has no sense of fear of any kind is really a free and peaceful mind.
You want to be loved because you do not love…but the moment you really love, it is finished. You are no longer inquiring whether someone loves you or not.
MEDITATION
The ability to observe without evaluating is the highest form of intelligence.
In meditation you will discover the whisperings of your own prejudices…your own noises…the monkey mind. You have to be your own teacher…truth is a pathless land. The beauty of meditation is that you never know where you are…where you are going…what the end is.
Down deep we all understand that it is truth that liberates…not your effort to be free. The idea of ourselves…our real selves…is your escape from the fact of what you really are. Here we are talking of something entirely different….not of self improvement…but the cessation of self.
ADVICE
Take a break with the past and see what happens. Release attachment to outcomes…inside you will feel good no matter what. Eventually you will find that you don’t mind what happens. That is the essence of inner freedom…it is timeless spiritual truth.
If you can really understand the problem the answer will come out of it. The answer is not separate from the problem. Suffer and understand…for all of that is part of life. Understanding and detachment…this is the secret.
DEATH
There is hope in people…not in societies not in systems but only in you and me. The man who lives without conflict…who lives with beauty and love…is not frightened by death…because to love is to die.
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J. Krishnamurti (Think on These Things)
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Over recent years, [there's been] a strong tendency to require assessment of children and teachers so that [teachers] have to teach to tests and the test determines what happens to the child, and what happens to the teacher...that's guaranteed to destroy any meaningful educational process: it means the teacher cannot be creative, imaginative, pay attention to individual students' needs, that a student can't pursue things [...] and the teacher's future depends on it as well as the students'...the people who are sitting in the offices, the bureaucrats designing this - they're not evil people, but they're working within a system of ideology and doctrines, which turns what they're doing into something extremely harmful [...] the assessment itself is completely artificial; it's not ranking teachers in accordance with their ability to help develop children who reach their potential, explore their creative interests and so on [...] you're getting some kind of a 'rank,' but it's a 'rank' that's mostly meaningless, and the very ranking itself is harmful. It's turning us into individuals who devote our lives to achieving a rank, not into doing things that are valuable and important.
It's highly destructive...in, say, elementary education, you're training kids this way [...] I can see it with my own children: when my own kids were in elementary school (at what's called a good school, a good-quality suburban school), by the time they were in third grade, they were dividing up their friends into 'dumb' and 'smart.' You had 'dumb' if you were lower-tracked, and 'smart' if you were upper-tracked [...] it's just extremely harmful and has nothing to do with education. Education is developing your own potential and creativity. Maybe you're not going to do well in school, and you'll do great in art; that's fine. It's another way to live a fulfilling and wonderful life, and one that's significant for other people as well as yourself. The whole idea is wrong in itself; it's creating something that's called 'economic man': the 'economic man' is somebody who rationally calculates how to improve his/her own status, and status means (basically) wealth. So you rationally calculate what kind of choices you should make to increase your wealth - don't pay attention to anything else - or maybe maximize the amount of goods you have.
What kind of a human being is that? All of these mechanisms like testing, assessing, evaluating, measuring...they force people to develop those characteristics. The ones who don't do it are considered, maybe, 'behavioral problems' or some other deviance [...] these ideas and concepts have consequences. And it's not just that they're ideas, there are huge industries devoted to trying to instill them...the public relations industry, advertising, marketing, and so on. It's a huge industry, and it's a propaganda industry. It's a propaganda industry designed to create a certain type of human being: the one who can maximize consumption and can disregard his actions on others.
”
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Noam Chomsky
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These people look upon inequality as upon an evil. They do not assert that a definite
degree of inequality which can be exactly determined by a judgment free of any
arbitrariness and personal evaluation is good and has to be preserved unconditionally.
They, on the contrary, declare inequality in itself as bad and merely contend that a
lower degree of it is a lesser evil than a higher degree in the same sense in which a
smaller quantity of poison in a man’s body is a lesser evil than a larger dose. But if
this is so, then there is logically in their doctrine no point at which the endeavors
toward equalization would have to stop. Whether one has already reached a degree of
inequality which is to be considered low enough and beyond which it is not necessary
to embark upon further measures toward equalization is just a matter of personal
judgments of value, quite arbitrary, different with different people and changing in the
passing of time. As these champions of equalization appraise confiscation and
“redistribution” as a policy harming only a minority, viz., those whom they consider
to be “too” rich, and benefiting the rest—the majority—of the people, they cannot
oppose any tenable argument to those who are asking for more of this allegedly
beneficial policy. As long as any degree of inequality is left, there will always be
people whom envy impels to press for a continuation of the equalization policy.
Nothing can be advanced against their inference: If inequality of wealth and incomes
is an evil, there is no reason to acquiesce in any degree of it, however low;
equalization must not stop before it has completely leveled all individuals’ wealth and
incomes.
”
”
Ludwig von Mises (Economic Freedom and Interventionism: An Anthology of Articles and Essays (Liberty Fund Library of the Works of Ludwig von Mises))
“
These ideas can be made more concrete with a parable, which I borrow from John Fowles’s wonderful novel, The Magus.
Conchis, the principle character in the novel, finds himself Mayor of his home
town in Greece when the Nazi occupation begins. One day, three Communist
partisans who recently killed some German soldiers are caught. The Nazi commandant gives Conchis, as Mayor, a choice — either Conchis will execute the three partisans himself to set an example of loyalty to the new regime, or the Nazis will execute every male in the town.
Should Conchis act as a collaborator with the Nazis and take on himself the
direct guilt of killing three men? Or should he refuse and, by default, be responsible for the killing of over 300 men?
I often use this moral riddle to determine the degree to which people are hypnotized by Ideology. The totally hypnotized, of course, have an answer at once; they know beyond doubt what is correct, because they have memorized the Rule Book. It doesn’t matter whose Rule Book they rely on — Ayn Rand’s or Joan Baez’s or the Pope’s or Lenin’s or Elephant Doody Comix — the hypnosis is indicated by lack of pause for thought, feeling and evaluation. The response is immediate because it is because mechanical. Those who are not totally hypnotized—those who have some awareness of concrete events of sensory space-time, outside their heads— find the problem terrible and terrifying and admit they don’t know any 'correct' answer.
I don’t know the 'correct' answer either, and I doubt that there is one. The
universe may not contain 'right' and 'wrong' answers to everything just because Ideologists want to have 'right' and 'wrong' answers in all cases, anymore than it provides hot and cold running water before humans start tinkering with it. I feel sure that, for those awakened from hypnosis, every hour of every day presents choices that are just as puzzling (although fortunately not as monstrous) as this parable. That is why it appears a terrible burden to be aware of who you are, where you are, and what is going on around you, and why most people would prefer to retreat into Ideology, abstraction, myth and self-hypnosis.
To come out of our heads, then, also means to come to our senses, literally—to live with awareness of the bottle of beer on the table and the bleeding body in the street. Without polemic intent, I think this involves waking from hypnosis in a very literal sense. Only one individual can do it at a time, and nobody else can do it for you. You have to do it all alone.
”
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Robert Anton Wilson (Natural Law: or Don't Put a Rubber on Your Willy)
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Leaders instill courage in the hearts of those who follow. This rarely happens through words alone. It generally requires action. It goes back to what we said earlier: Somebody has to go first. By going first, the leader furnishes confidence to those who follow.
As a next generation leader, you will be called upon to go first. That will require courage. But in stepping out you will give the gift of courage to those who are watching.
What do I believe is impossible to do in my field, but if it could be done would fundamentally change my business?
What has been done is safe. But to attempt a solution to a problem that plagues an entire industry - in my case, the local church - requires courage.
Unsolved problems are gateways to the future. To those who have the courage to ask the question and the tenacity to hang on until they discover or create an answer belongs the future.
Don’t allow the many good opportunities to divert your attention from the one opportunity that has the greatest potential. Learn to say no. There will always be more opportunities than there is time to pursue them.
Leaders worth following are willing to face and embrace current reality regardless of how discouraging or embarrassing it might be.
It is impossible to generate sustained growth or progress if your plan for the future is not rooted in reality.
Be willing to face the truth regardless of how painful it might be. If fear causes you to retreat from your dreams, you will never give the world anything new.
it is impossible to lead without a dream. When leaders are no longer willing to dream, it is only a short time before followers are unwilling to follow.
Will I allow my fear to bind me to mediocrity?
Uncertainty is a permanent part of the leadership landscape. It never goes away.
Where there is no uncertainty, there is no longer the need for leadership. The greater the uncertainty, the greater the need for leadership. Your capacity as a leader will be determined by how well you learn to deal with uncertainty.
My enemy is not uncertainty. It is not even my responsibility to remove the uncertainty. It is my responsibility to bring clarity into the midst of the uncertainty.
As leaders we can afford to be uncertain, but we cannot afford to be unclear. People will follow you in spite of a few bad decisions. People will not follow you if you are unclear in your instruction. As a leader you must develop the elusive skill of leading confidently and purposefully onto uncertain terrain.
Next generation leaders must fear a lack of clarity more than a lack of accuracy. The individual in your organization who communicates the clearest vision will often be perceived as the leader. Clarity is perceived as leadership.
Uncertainty exposes a lack of knowledge. Pretending exposes a lack of character. Express your uncertainty with confidence.
You will never maximize your potential in any area without coaching. It is impossible.
Self-evaluation is helpful, but evaluation from someone else is essential. You need a leadership coach.
Great leaders are great learners. God, in His wisdom, has placed men and women around us with the experience and discernment we often lack.
Experience alone doesn’t make you better at anything. Evaluated experience is what enables you to improve your performance.
As a leader, what you don’t know can hurt you. What you don’t know about yourself can put a lid on your leadership. You owe it to yourself and to those who have chosen to follow you to open the doors to evaluation. Engage a coach.
Success doesn’t make anything of consequence easier. Success just raises the stakes. Success brings with it the unanticipated pressure of maintaining success. The more successful you are as a leader, the more difficult this becomes. There is far more pressure at the top of an organization than you might imagine.
”
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Andy Stanley
“
Within each one of us there is a healer. Healing has always been a way and a deep source of joy for me. Healing is basically our own energy, which overflows from our inner being, from the meditative quality within, from the inner silence and emptiness.
Healing is pure love in essence. Love is what creates healing. Love is the strongest force there is. The sheer presence of love is, in itself, healing. It is more the absence of love – than the presence of love –, which creates problems. Healing is a quality, which we can freely share without any ownership. Healing is not something that we can claim as our own; healing is to be a medium, a channel, for the whole.
Healing is a medium through which we can develop our inner qualities of presence, love, joy, intuition, truth, silence, wisdom, creativity and inner wholeness. Healing comes originally from the silence within, where we are already in contact with the whole, with the divine. Healing is what makes us spread our inner wings of love and silence and soar high on the sky of consciousness and touch the stars. Healing is to be in service of God.
People who have a quality of heart and sensitivity are naturally healing. With some people that we meet, we feel naturally uplifted and inspired. With other people that we meet, we become tired and heavy. With people, who can listen without judging and evaluating, it is easy to find the right words to share problems and difficulties. And with other people, it seems almost impossible to find the right words.
People, who have a healing presence and quality, can support our own inner source of love, truth and silence through their presence. These people also seem to have an intuitive sensitivity to saying the right words, which lift and inspires us. This is the people whose presence can mirror the inner truth, which we already know deep within ourselves.
The human heart is a healer, which heals others and ourselves. It is the hearts quality of love, acceptance and compassion, plus communication through words, that creates healing. A word that comes from the heart creates healing. A silent listening with a quality of presence and an accepting attitude creates space for healing to happen.
Without love it is only possible to reach the personality of the other person, to reach the surface and periphery of the other person
The gift of healing comes when we see the other person with love and compassion. It is the quality of heart, which creates the love and the genuine caring for the other person. When our words are carried by the quality of heart, you can say almost anything to the other person and he will still be able to be open and receptive. But if our words lack the quality of heart, it also becomes difficult for the other person to continue to be open and receptive. Even if a therapist is very skilful, technically, or has a clear clairvoyant ability, and still lacks the natural roots in the soil of the heart, then his words will not touch the heart of the other person.
”
”
Swami Dhyan Giten (Presence - Working from Within. The Psychology of Being)