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||What to Do When
QuickBooks desktop is unable to send emails
after Windows updates?
Troubleshooting and Solutions: A Systematic Approach
Here's a step-by-step approach to resolving the "QuickBooks Desktop unable to send emails" error:
1. Verify Internet Connectivity:
Ensure you have a stable internet connection. Try browsing the web or sending a test email from your webmail account.
If you're using Wi-Fi, try switching to a wired connection.
Restart your modem and router.
2. Check Email Settings in QuickBooks:
Go to "Edit" > "Preferences" > "Send Forms."
Select your email provider (Outlook, Webmail, or QuickBooks Email).
If using Webmail, verify your SMTP server, port, username, and password. Confirm these settings with your email provider.
Ensure the "Use SSL" option is enabled if required by your email provider.
Test the connection by sending a test email.
3. Disable Firewall and Antivirus Temporarily:
Temporarily disable your firewall and antivirus software to see if they're blocking QuickBooks.
If this resolves the issue, add QuickBooks to the exception list of your security software.
Remember to enable them after testing.
4. Update QuickBooks:
Ensure you're using the latest version of QuickBooks. Go to "Help" > "Update QuickBooks Desktop."
Install any available updates.
5. Repair QuickBooks Installation:
A damaged QuickBooks installation can cause various issues.
Close QuickBooks.
Go to "Control Panel" > "Programs and Features."
Select your QuickBooks version and click "Uninstall/Change."
Select "Repair" and follow the on-screen instructions.
6. Restart Your Computer:
A simple restart can clear temporary glitches that might be causing the issue.
7. Check PDF Settings:
If you're sending documents as PDFs, ensure your PDF software is working correctly.
Try printing a test PDF from another application.
If you're using QuickBooks' built-in PDF functionality, try sending the document without attaching a PDF.
8. Webmail Troubleshooting:
If using webmail, log in to your account directly through your web browser.
Check for any service outages or maintenance notifications from your email provider.
Try sending a test email from your webmail account.
9. Check QuickBooks Email Preferences:
Go to "Edit" > "Preferences" > "Send Forms."
Ensure that the correct email account is selected.
Make sure there are no errors in the email address that is set as the "from" address.
10. Check Email Account Security Settings:
Many email providers require app specific passwords, or two factor authentication to be enabled. Check your email providers security settings.
Gmail for example, will require an app specific password to be generated.
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