“
Stop trying. Take long walks. Look at scenery. Doze off at noon. Don't even think about flying. And then, pretty soon, you'll be flying again.
”
”
Hayao Miyazaki (Kiki's Delivery Service)
“
How wonderful it is to have a place to return to.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
first don't panic, second don't panic and third DID I MENTCHIN NOT TO PANIC?!
”
”
Hayao Miyazaki (Kiki's Delivery Service, Volume 1)
“
she was impressed that a single ray of sun could make the world this beautiful.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
Kiki don't get too hung up on appearances, it's your heart that's important
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
Competition on dimensions other than price - on product features, support services, delivery time, or brand image, for instance - is less likely to erode profitability because it improves customer value and can support higher prices. p.32
”
”
Michael E. Porter (HBR's 10 Must Reads on Strategy)
“
everyone has some type of magic inside them. If a person can find their magic and lovingly cultivate it, they'll truly feel alive every day.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
humans are so quick to decide that anything they don't understand is evil.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
those who complain too much can't hear nice noises.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
Just follow your heart, and keep smiling.
”
”
Kiki’s Delivery Service
“
One of the locations that showed up most frequently in Kira’s OASIS account logs was the planet Miyazaki in Sector Twenty-Seven. It was a bizarre and beautiful world that paid tribute to the work of Hayao Miyazaki, the famous Japanese animator behind anime masterpieces like Nausicaä of the Valley of the Wind and Kiki’s Delivery Service.
”
”
Ernest Cline (Ready Player Two (Ready Player One, #2))
“
I’ve come to believe that everyone has some type of magic inside them. If a person can find their magic and lovingly cultivate it, they’ll truly feel alive every day.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
Just follow your heart, and keep smiling.
”
”
Kiki’s Delivery Service (1989)
“
But whether or not teenagers are using dating apps, they're coming of age in a culture that has already been affected by the attitudes the apps have introduced. 'It’s like ordering Seamless,' says Dan, the investment banker, referring to the online food-delivery service. 'But you’re ordering a person.' The comparison to online shopping seems apt. dating apps are the free-market economy come to sex.
”
”
Nancy Jo Sales (American Girls: Social Media and the Secret Lives of Teenagers)
“
this morning I go to pay for breakfast and there, right there at the Kroger check-out, staring me in the face is a national magazine with your picture on the cover. Counterfeit Countess, it said. In great big, bold type: Counterfeit! Countess! Counterfeit,” he reiterated, “a word interchangeable with forgery and often associated with arrest.” Ah, yes. Patrice had called from Austin and warned me she had sold the story to Woman’s World magazine. “Last sentence?” Mittwede asked. “You know what it is?’ “No, I’ve not seen it.” “Tanya says, ‘I’m going to grow up and be a con artist.’” It had struck me as pretty funny when I said it, but Mittwede had better delivery. I think it was the hysteria. He was saying, “I remember that story. That was like a year and a half ago. You didn’t tell me you were that girl, the Dallas Countess. I already knew the story but I read it again, and I know all the cops have read it again, too. And now your picture is with Passport Services and at the check-out counter. You think federal agents don’t buy groceries? You’re fucking crazy. We’re going to be arrested.” “You maybe need to take a Valium.” “I threw them all in the fire!” ~~~~~~
”
”
Tanya Thompson (Assuming Names: a con artist's masquerade (Criminal Mischief Book 1))
“
my body split in two: a brain that was willing and hands like the postal service, subject to inexplicable delays in delivery.
”
”
Jeremy Denk (Every Good Boy Does Fine: A Love Story, in Music Lessons)
“
It was a good year for both of us, wasn’t it?
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
The 'U' goes before 'ME' in Customer.
”
”
Janna Cachola
“
There's something about evening service in a country church that makes a fellow feel drowsy and peaceful. Sort of end-of-a-perfect-day feeling. Old Heppenstall was up in the pulpit, and he has a kind of regular, bleating delivery that assists thought. They had left the door open, and the air was full of a mixed scent of trees and honeysuckle and mildew and villagers' Sunday clothes. As far as the eye could reach, you could see farmers propped up in restful attitudes, breathing heavily; and the children in the congregation who had fidgeted during the earlier part of the proceedings were now lying back in a surfeited sort of coma. The last rays of the setting sun shone through the stained-glass windows, birds were twittering in the trees, the women's dresses crackled gently in the stillness. Peaceful. That's what I'm driving at. I felt peaceful. Everybody felt peaceful.
”
”
P.G. Wodehouse (The Inimitable Jeeves (Jeeves, #2))
“
Value can’t be created without understanding what people want (market research). Attracting customers first requires getting their attention, then making them interested (marketing). In order to close a sale, people must first trust your ability to deliver on what’s promised (value delivery and operations). Customer satisfaction depends on reliably exceeding the customer’s expectations (customer service). Profit sufficiency requires bringing in more money than is spent (finance).
”
”
Josh Kaufman (The Personal MBA: Master the Art of Business)
“
The Xalisco traffickers’ innovation was literally a delivery mechanism as well. Guys from Xalisco had figured out that what white people—especially middle-class white kids—want most is service, convenience. They didn’t want to go to skid row or some seedy dope house to buy their drugs. Now they didn’t need to. The guys from Xalisco would deliver it to them.
”
”
Sam Quinones (Dreamland: The True Tale of America's Opiate Epidemic)
“
There is a difference between really being concerned about service delivery and incompetence and just complaining for the sake of it.
”
”
Zelda la Grange (Good Morning, Mr Mandela (KER.BIO/AUTOBIO) (French Edition))
“
In government you are doing a good job, when you are not doing your job.
”
”
D.J. Kyos
“
you have to understand human needs in order to effectively deliver services and solutions to people. Delivery systems matter.
”
”
Melinda French Gates (The Moment of Lift: How Empowering Women Changes the World)
“
They might be different, but humans are so quick to decide that anything they don't understand is evil.
”
”
Eiko Kadono (Kiki's Delivery Service (Kiki's Delivery Service, #1))
“
delivery lead time, deployment frequency, time to restore service, and change fail rate.
”
”
Nicole Forsgren (Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations)
“
I learned to love the unlovable, to forgive the unforgivable, to reach the unreachable, and to teach the unteachable.
”
”
Leroy McClure (Why Sammy Still Can't Read: A Service Delivery Model for Creating a Culture of Reading)
“
In our search for measures of delivery performance that meet these criteria, we settled on four: delivery lead time, deployment frequency, time to restore service, and change fail rate.
”
”
Nicole Forsgren (Accelerate: Building and Scaling High Performing Technology Organizations)
“
they found themselves drawn to Japanese references over and over: the deceptively innocent paintings of Yoshitomo Nara; Miyazaki anime like Kiki’s Delivery Service and Princess Mononoke; other, more adult anime like Akira and Ghost in the Shell, both of which Sam had loved; and of course, Hokusai’s Thirty-Six Views of Mount Fuji series, the first of which is The Great Wave.
”
”
Gabrielle Zevin (Tomorrow, and Tomorrow, and Tomorrow)
“
You are worse than a corrupt politician if you don't vote, because tomorrow. You will be the first to complain about bad service delivery and how bad the country is being run by bad leaders and criminals.
”
”
D.J. Kyos
“
Of a real, true contract, on whatsoever subject, there is no vestige in Rousseau's book. To give an
exact idea of his theory, I cannot do better than compare it with a commercial agreement, in which
the names of the parties, the nature and value of the goods, products and services involved, the
conditions of quality, delivery, price, reimbursement, everything in fact which constitutes the
material of contracts, is omitted, and nothing is mentioned but penalties and jurisdictions.
"Indeed, Citizen of Geneva, you talk well. But before holding forth about the sovereign and the
prince, about the policeman and the judge, tell me first what is my share of the bargain? What? You
expect me to sign an agreement in virtue of which I may be prosecuted for a thousand
transgressions, by municipal, rural, river and forest police, handed over to tribunals, judged,
condemned for damage, cheating, swindling, theft, bankruptcy, robbery, disobedience to the laws of
the State, offence to public morals, vagabondage,--and in this agreement I find not a word of either
my rights or my obligations, I find only penalties!
"But every penalty no doubt presupposes a duty, and every duty corresponds to a right. Where then
in your agreement are my rights and duties? What have I promised to my fellow citizens? What
have they promised to me? Show it to me, for without that, your penalties are but excesses of
power, your law-controlled State a flagrant usurpation, your police, your judgment and your
executions so many abuses. You who have so well denied property, who have impeached so
eloquently the inequality of conditions among men, what dignity, what heritage, have you for me in
your republic, that you should claim the right to judge me, to imprison me, to take my life and
honor? Perfidious declaimer, have you inveighed so loudly against exploiters and tyrants, only to
deliver me to them without defence?
”
”
Pierre-Joseph Proudhon (The General Idea of the Revolution in the Nineteenth Century)
“
Customer centricity is a strategy that aligns a company’s development and delivery of its products and services with the current and future needs of a select set of customers in order to maximize their long-term financial value to the firm.
”
”
Peter Fader (Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials))
“
The approach taken in the Gjensidige project is an example of classic service design—insights research, workshops, service blueprinting, service proposition development, concept sketches and presentations, experience prototyping, testing, and delivery.
”
”
Andy Polaine (Service Design: From Insight to Implementation)
“
The more the customer is involved in the process of service production and delivery, the greater the perceived value and satisfaction. . . Consumers (as individuals and as a group of interacting subjects) become partial employees and employees become partial consumers.
”
”
Nicholas Ind (Brand Together: How Co-Creation Generates Innovation and Re-energizes Brands)
“
The disintegration processes which have become so manifest in recent years—the decay of public services: schools, police, mail delivery, garbage collection, transportation, et cetera; the death rate on the highways and the traffic problems in the cities; the pollution of air and water—are the automatic results of the needs of mass societies that have become unmanageable
”
”
Hannah Arendt (Crises of the Republic: Lying in Politics, Civil Disobedience, On Violence, and Thoughts on Politics and Revolution)
“
As Jesus showed us in his life and ministry, healing and transformation flow out of relationship—not the delivery of services. True love flows out of mutuality, where we blur the lines between those who are serving and those who are receiving, and where we humbly acknowledge that we all have something of offer and something to receive from one another...As Christians, we have become so fixated on our roles as servants that we miss out on relationships of mutuality that the Spirit wants to knit between people...This is the beautiful picture of mutuality...each one is invited to participate by serving others. When we allow those we have labeled victims or the poor to serve and participate in our acts of transforming love, we usher in the kingdom of God.
”
”
Craig Greenfield (Subversive Jesus: An Adventure in Justice, Mercy, and Faithfulness in a Broken World)
“
The flood of donations was considered to be a sign of God’s approval of Mother Teresa’s congregation. We were told that we received more gifts than other religious congregations because God was pleased with Mother, and because the Missionaries of Charity were the sisters who were faithful to the true spirit of religious life. Our bank account was already the size of a great fortune and increased with every postal service delivery. Around $50 million had collected in one checking account in the Bronx. . . . Those of us who worked in the office regularly understood that we were not to speak about our work. The donations rolled in and were deposited in the bank, but they had no effect on our ascetic lives or on the lives of the poor we were trying to help.
”
”
Christopher Hitchens (The Missionary Position: Mother Teresa in Theory and Practice)
“
back-scratching of liquor licenses, the netherworld of trash removal, linen, grease disposal. And with every dime you've got tied up in your new place, suddenly the drains in your prep kitchen are backing up with raw sewage, pushing hundreds of gallons of impacted crap into your dining room; your coke-addled chef just called that Asian waitress who's working her way through law school a chink, which ensures your presence in court for the next six months; your bartender is giving away the bar to under-age girls from Wantagh, any one of whom could then crash Daddy's Buick into a busload of divinity students, putting your liquor license in peril, to say the least; the Ansel System could go off, shutting down your kitchen in the middle of a ten-thousand-dollar night; there's the ongoing struggle with rodents and cockroaches, any one of which could crawl across the Tina Brown four-top in the middle of the dessert course; you just bought 10,000 dollars-worth of shrimp when the market was low, but the walk-in freezer just went on the fritz and naturally it's a holiday weekend, so good luck getting a service call in time; the dishwasher just walked out after arguing with the busboy, and they need glasses now on table seven; immigration is at the door for a surprise inspection of your kitchen's Green Cards; the produce guy wants a certified check or he's taking back the delivery; you didn't order enough napkins for the weekend — and is that the New York Times reviewer waiting for your hostess to stop flirting and notice her?
”
”
Anthony Bourdain (Kitchen Confidential: Adventures in the Culinary Underbelly)
“
True, the Web produces acute concentration. A large number of users visit just a few sites, such as Google, which, at the time of this writing, has total market dominance. At no time in history has a company grown so dominant so quickly—Google can service people from Nicaragua to southwestern Mongolia to the American West Coast, without having to worry about phone operators, shipping, delivery, and manufacturing. This is the ultimate winner-take-all case study. People forget, though, that before Google, Alta Vista dominated the search-engine market. I am prepared to revise the Google metaphor by replacing it with a new name for future editions of this book.
”
”
Nassim Nicholas Taleb (The Black Swan: The Impact of the Highly Improbable)
“
Inarguably, a successful restaurant demands that you live on the premises for the first few years, working seventeen-hour days, with total involvement in every aspect of a complicated, cruel and very fickle trade. You must be fluent in not only Spanish but the Kabbala-like intricacies of health codes, tax law, fire department regulations, environmental protection laws, building code, occupational safety and health regs, fair hiring practices, zoning, insurance, the vagaries and back-alley back-scratching of liquor licenses, the netherworld of trash removal, linen, grease disposal. And with every dime you've got tied up in your new place, suddenly the drains in your prep kitchen are backing up with raw sewage, pushing hundreds of gallons of impacted crap into your dining room; your coke-addled chef just called that Asian waitress who's working her way through law school a chink, which ensures your presence in court for the next six months; your bartender is giving away the bar to under-age girls from Wantagh, any one of whom could then crash Daddy's Buick into a busload of divinity students, putting your liquor license in peril, to say the least; the Ansel System could go off, shutting down your kitchen in the middle of a ten-thousand-dollar night; there's the ongoing struggle with rodents and cockroaches, any one of which could crawl across the Tina Brown four-top in the middle of the dessert course; you just bought 10,000 dollars-worth of shrimp when the market was low, but the walk-in freezer just went on the fritz and naturally it's a holiday weekend, so good luck getting a service call in time; the dishwasher just walked out after arguing with the busboy, and they need glasses now on table seven; immigration is at the door for a surprise inspection of your kitchen's Green Cards; the produce guy wants a certified check or he's taking back the delivery; you didn't order enough napkins for the weekend — and is that the New York Times reviewer waiting for your hostess to stop flirting and notice her?
”
”
Anthony Bourdain (Kitchen Confidential: Adventures in the Culinary Underbelly)
“
The beauty parlor is where everything interesting in life, everything alluring, is experienced firsthand, physically, rather than through the spectrum of some screen or another. It's so emotional in there! And all these people are stroking your hair. The atmosphere is centuries old, yet very now too. Elba is not bound to our technological era. Were armageddon to befall us tomorrow and wipe our electricity and organized delivery systems, elba would still have a job. Her gossip would take the place of associated press wire services. Instead of using bleach in a bottle, she'd squeeze the juice out of an unfortunate iguana directly onto her customer's hair. A woman like elba finds a way.
”
”
Lisa Crystal Carver
“
If human beings flourish from their inner core rather than in the realm of impact and results, then the inner work of learning is fundamental to human happiness, as far from pointless wheel spinning as are the forms of tenderness we owe our children or grandchildren. Intellectual work is a form of loving service at least as important as cooking, cleaning, or raising children; as essential as the provision of shelter, safety, or health care; as valuable as the delivery of necessary goods and services; as crucial as the administration of justice. All of these other forms of work make possible, but only possible, the fruits of human flourishing in peace and leisure: study and reflection, art and music, prayer and celebration, family and friendship, and the contemplation of the natural world.
”
”
Zena Hitz (Lost in Thought: The Hidden Pleasures of an Intellectual Life)
“
Qualities such as honesty, determination, and a cheerful acceptance of stress, which can all be identified through probing questionnaires and interviews, may be more important to the company in the long run than one's college grade-point average or years of "related experience."
Every business is only as good as the people it brings into the organization. The corporate trainer should feel his job is the most important in the company, because it is.
Exalt seniority-publicly, shamelessly, and with enough fanfare to raise goosebumps on the flesh of the most cynical spectator. And, after the ceremony, there should be some sort of permanent display so that employees passing by are continuously reminded of their own achievements and the achievements of others.
The manager must freely share his expertise-not only about company procedures and products and services but also with regard to the supervisory skills he has worked so hard to acquire. If his attitude is, "Let them go out and get their own MBAs," the personnel under his authority will never have the full benefit of his experience. Without it, they will perform at a lower standard than is possible, jeopardizing the manager's own success.
Should a CEO proclaim that there is no higher calling than being an employee of his organization? Perhaps not-for fear of being misunderstood-but it's certainly all right to think it. In fact, a CEO who does not feel this way should look for another company to manage-one that actually does contribute toward a better life for all.
Every corporate leader should communicate to his workforce that its efforts are important and that employees should be very proud of what they do-for the company, for themselves, and, literally, for the world. If any employee is embarrassed to tell his friends what he does for a living, there has been a failure of leadership at his workplace.
Loyalty is not demanded; it is created.
Why can't a CEO put out his own suggested reading list to reinforce the corporate vision and core values? An attractive display at every employee lounge of books to be freely borrowed, or purchased, will generate interest and participation. Of course, the program has to be purely voluntary, but many employees will wish to be conversant with the material others are talking about. The books will be another point of contact between individuals, who might find themselves conversing on topics other than the weekend football games. By simply distributing the list and displaying the books prominently, the CEO will set into motion a chain of events that can greatly benefit the workplace. For a very cost-effective investment, management will have yet another way to strengthen the corporate message.
The very existence of many companies hangs not on the decisions of their visionary CEOs and energetic managers but on the behavior of its receptionists, retail clerks, delivery drivers, and service personnel.
The manager must put himself and his people through progressively challenging courage-building experiences. He must make these a mandatory group experience, and he must lead the way.
People who have confronted the fear of public speaking, and have learned to master it, find that their new confidence manifests itself in every other facet of the professional and personal lives. Managers who hold weekly meetings in which everyone takes on progressively more difficult speaking or presentation assignments will see personalities revolutionized before their eyes.
Command from a forward position, which means from the thick of it. No soldier will ever be inspired to advance into a hail of bullets by orders phoned in on the radio from the safety of a remote command post; he is inspired to follow the officer in front of him. It is much more effective to get your personnel to follow you than to push them forward from behind a desk.
The more important the mission, the more important it is to be at the front.
”
”
Dan Carrison (Semper Fi: Business Leadership the Marine Corps Way)
“
Dear Mr. Vermylen: Your company has been one of our good customers for fourteen years. Naturally, we are very grateful for your patronage and are eager to give you the speedy, efficient service you deserve. However, we regret to say that it isn’t possible for us to do that when your trucks bring us a large shipment late in the afternoon, as they did on November 10. Why? Because many other customers make late afternoon deliveries also. Naturally, that causes congestion. That means your trucks are held up unavoidably at the pier and sometimes even your freight is delayed. That’s bad, but it can be avoided. If you make your deliveries at the pier in the morning when possible, your trucks will be able to keep moving, your freight will get immediate attention, and our workers will get home early at night to enjoy a dinner of the delicious macaroni and noodles that you manufacture. Regardless of when your shipments arrive, we shall always cheerfully do all in our power to serve you promptly. You are busy. Please don’t trouble to answer this note.
”
”
Dale Carnegie (How To Win Friends and Influence People)
“
The crime was discovered when Trina became pregnant. As is often the case, the correctional officer was fired but not criminally prosecuted. Trina remained imprisoned and gave birth to a son. Like hundreds of women who give birth while in prison, Trina was completely unprepared for the stress of childbirth. She delivered her baby while handcuffed to a bed. It wasn’t until 2008 that most states abandoned the practice of shackling or handcuffing incarcerated women during delivery. Trina’s baby boy was taken away from her and placed in foster care. After this series of events—the fire, the imprisonment, the rape, the traumatic birth, and then the seizure of her son—Trina’s mental health deteriorated further. Over the years, she became less functional and more mentally disabled. Her body began to spasm and quiver uncontrollably, until she required a cane and then a wheelchair. By the time she had turned thirty, prison doctors diagnosed her with multiple sclerosis, intellectual disability, and mental illness related to trauma. Trina had filed a civil suit against the officer who raped her, and the jury awarded her a judgment of $62,000. The guard appealed, and the Court reversed the verdict because the correctional officer had not been permitted to tell the jury that Trina was in prison for murder. Consequently, Trina never received any financial aid or services from the state to compensate her for being violently raped by one of its “correctional” officers. In 2014, Trina turned fifty-two. She has been in prison for thirty-eight years. She is one of nearly five hundred people in Pennsylvania who have been condemned to mandatory life imprisonment without parole for crimes they were accused of committing when they were between the ages of thirteen and seventeen. It is the largest population of child offenders condemned to die in prison in any single jurisdiction in the world.
”
”
Bryan Stevenson (Just Mercy: A Story of Justice and Redemption)
“
Some of these bots are already arriving in 2021 in more primitive forms. Recently, when I was in quarantine at home in Beijing, all of my e-commerce packages and food were delivered by a robot in my apartment complex. The package would be placed on a sturdy, wheeled creature resembling R2-D2. It could wirelessly summon the elevator, navigate autonomously to my door, and then call my phone to announce its arrival, so I could take the package, after which it would return to reception. Fully autonomous door-to-door delivery vans are also being tested in Silicon Valley. By 2041, end-to-end delivery should be pervasive, with autonomous forklifts moving items in the warehouse, drones and autonomous vehicles delivering the boxes to the apartment complex, and the R2-D2 bot delivering the package to each home. Similarly, some restaurants now use robotic waiters to reduce human contact. These are not humanoid robots, but autonomous trays-on-wheels that deliver your order to your table. Robot servers today are both gimmicks and safety measures, but tomorrow they may be a normal part of table service for many restaurants, apart from the highest-end establishments or places that cater to tourists, where the human service is integral to the restaurant’s charm. Robots can be used in hotels (to clean and to deliver laundry, suitcases, and room service), offices (as receptionists, guards, and cleaning staff), stores (to clean floors and organize shelves), and information outlets (to answer questions and give directions at airports, hotels, and offices). In-home robots will go beyond the Roomba. Robots can wash dishes (not like a dishwasher, but as an autonomous machine in which you can pile all the greasy pots, utensils, and plates without removing leftover food, with all of them emerging cleaned, disinfected, dried, and organized). Robots can cook—not like a humanoid chef, but like an automated food processor connected to a self-cooking pot. Ingredients go in and the cooked dish comes out. All of these technology components exist now—and will be fine-tuned and integrated in the decade to come. So be patient. Wait for robotics to be perfected and for costs to go down. The commercial and subsequently personal applications will follow. By 2041, it’s not far-fetched to say that you may be living a lot more like the Jetsons!
”
”
Kai-Fu Lee (AI 2041: Ten Visions for Our Future)
“
By treating team members with respect, it puts another nail in the coffin of the Taylorist industrial approach to employee management.
”
”
Jeff Sussna (Designing Delivery: Rethinking IT in the Digital Service Economy)
“
Aku tidak membutuhkan ibu baru, yang aku butuhkan ibuku kembali!
”
”
Pretty Angelia (Dae-Ho's Delivery Service)
“
Aku baru menyadari ternyata dilupakan itu lebih menyakitkan dibanding ditinggalkan dan dikhianati
”
”
Pretty Angelia (Dae-Ho's Delivery Service)
“
Meski kebohongan dilakukan demi kebaikan, kebohongan tetaplah kebohongan, kebohongan akan membuat pedih hati yang dibohongi
”
”
Pretty Angelia (Dae-Ho's Delivery Service)
“
Jika kau mencintai seseorang, jangan pernah meninggalkannya untuk menguji kesabarannya, nanti malah kau yang ditinggalkan
”
”
Pretty Angelia (Dae-Ho's Delivery Service)
“
Aku cinta Appa dan Eomma yang dulu, sekarang, dan selamanya
”
”
Pretty Angelia (Dae-Ho's Delivery Service)
“
Recommendation 7: Build human capital in government. While Moneyball uses big data and advanced statistics, the endeavor ultimately depends on people. To take one example: rapid-cycle evaluation at a service-delivery agency requires policy experts to identify plausible new approaches; program managers to implement them; technologists to create or modernize data systems to capture effects; social scientists or statisticians to analyze the data on effects; and crosscutting leaders who know how to bring these pieces together with inspiration and precision.
”
”
Kelly Ayotte (Moneyball for Government)
“
Thus, a mindset of responsiveness considers time efficiency from the customer’s or requestor’s point of view rather than cost-efficiency from the service provider’s point of view.
”
”
Sriram Narayan (Agile IT Organization Design: For Digital Transformation and Continuous Delivery)
“
CUBBY ORDERED an express food delivery in the morning. It cost extra, but he wasn’t worried about money. His parents had left him well-off. How well-off he didn’t know, never having inquired into the matter. Month by month, year by year, a firm of accountants took his money to clubs on Wall Street where investments of easy virtue lounged. At least that was how Cubby understood it. It was a kind of escort service for money, though how the escorts reproduced was a mystery to him. The same accountants handled his insurance, his tax and now his senior security. His parents had set up the system when he was in college because they wanted him to concentrate on his studies. And Cubby had concentrated. He graduated summa cum laude at Harvard, achieving a Ph.D. with a dissertation on synchronized flashing in fireflies. (This little-known phenomenon occurs in the mountains of Tennessee. It is the insect equivalent of a rock concert. The male fireflies show up around 8:30 p.m., flashing on and off, watching one another to get the tempo right. The females, hot little groupies that they are, observe from the ground. By 9 p.m. the males are flashing in unison and the females go wild.)
”
”
Nancy Farmer (A New Year's Tale)
“
When Tony Abbott became prime minister in 2013, he announced that he would be a prime minister for indigenous affairs and that responsibility for this area would be moved into the Department of the Prime Minister and Cabinet. Yet PM&C had no substantial infrastructure for developing or delivering indigenous policy – one of the most difficult areas of public policy. PM&C is a department that specialises in coordinating the work of the rest of the public service, not in running a major area of spending in its own right. To start with the basics, PM&C doesn’t have offices around the country, let alone in remote locations. So it immediately had to assign the delivery of indigenous services to other parts of the bureaucracy.
”
”
Laura Tingle (Political Amnesia: How We Forgot How to Govern (Quarterly Essay #60))
“
The public service nature of a service cannot be judged on the basis of the distribution platform. Once the UK government has defined a certain service as being a public service, thereby referring to the service of general economic interest of Article 86 (2) EC, such a service remains a public service regardless of the delivery platform. (CEC, 1999a: 10)
”
”
Anonymous
“
office inaugurated Rural Free Delivery in 1896, which promised home mail service on roads passable enough to permit it—a mighty popular idea among rural farmers, who until then had viewed good roads and the taxes they required as schemes favoring big-city dandies on their bikes.
”
”
Earl Swift (The Big Roads: The Untold Story of the Engineers, Visionaries, and Trailblazers Who Created the American Superhighways)
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Uber, a car service start-up founded by Travis Kalanick and Garrett Camp, has been giving out free rides during Austin’s SXSW conference for several years. During a single week, thousands of potential Uber customers—tech-obsessed, high-income young adults who cannot find a cab—are motivated to try out this service. One year Uber offered free rides. Another year, it offered BBQ delivery. Instead of spending millions on advertising or countless resources trying to reach these potential users in their respective cities, Uber just waited for the one week a year when they were all in one place and did something special. And Uber did this because a few years earlier they’d watched Twitter take SXSW by storm with a similar collaboration with the conference. This is thinking like a growth hacker—it’s how you get the most bang for your buck and how you get it from the right people.
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Ryan Holiday (Growth Hacker Marketing: A Primer on the Future of PR, Marketing, and Advertising)
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Post-industrial businesses need to replace the assembly line with the thermostat, the turret gun, and the living organism as their organizing metaphors.
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Jeff Sussna (Designing Delivery: Rethinking IT in the Digital Service Economy)
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Rendering great services while drastically reducing the cost of that delivery
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G. Harver (Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -)
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Now, crowd technologies have democratized having a chauffeur, having a personal shopper, having a grocery delivery service, and having, well, almost anything.
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Robin Farmanfarmaian (The Patient as CEO: How Technology Empowers the Healthcare Consumer)
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Innovation within services like CompuServe took place at the center of the network rather than at its fringes. PCs were to be only the delivery vehicles for data sent to customers, and users were not themselves expected to program or to be able to receive services from anyone other than their central service provider. CompuServe depended on the phone network’s physical layer generativity to get the last mile to a subscriber’s house, but CompuServe as a service was not open to third-party tinkering.
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Jonathan L. Zittrain (The Future of the Internet: And How to Stop It)
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Today confidence in our country – internally and externally – is waning. Since 2009 we have been losing the war against corruption, poverty and unemployment. Our economy is growing at appalling levels compared to the rest of the continent. We are no longer the darlings of the world. If the increase in what are called ‘service delivery protests’ is anything to go by, we are no longer the darlings of our own people either.10
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Justice Malala (We have now begun our descent: How to Stop South Africa losing its way)
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Similar service providers are using smartphones to rejigger local logistics. Over the years many firms have tried to turn the delivery of groceries and other goods into a big business. The latest generation is much more likely to succeed thanks to the smartphones of freelance personal shoppers ready to jump into action should something need to be picked up. Instacart, one of the biggest such services, has contracts with more than 4,000 of them in 15 American cities. It has grown from $1m in revenues in 2012 to $100m last year. Such business models are not without critics; the way that “Plattform-Kapitalismus” integrates people’s lives and livelihoods ever more thoroughly into a network of market transactions is an increasing concern on the European left.
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Anonymous
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The DA, however, was left with the toxic stink of the party of apartheid despite the fact that the NP had found its home in the warm bosom of the ANC. The DA has never been able to shake off this stink, hence the general perception that it was the party of privilege and of apartheid. Incredibly, survey respondents still express a fear that, if elected, the DA would ‘bring back apartheid’. Even the powerful memory of Helen Suzman – for years the lone voice of opposition in the apartheid parliament – cannot wipe this perception away.25 In the run-up to the 2014 election, the ANC was faced with a massive problem. Its president, Zuma, was discredited and was and remains by all accounts a liability.26 Its deployed cadres in government were mired in one scandal after another. Service delivery protests were spreading while Cosatu was imploding. Yet the party had its ‘shy voters’. It merely slipped from 65.9 per cent to 62 per cent of the vote. Given its problems and the bad press it received, the ANC fooled many among us. One London-based analyst had doggedly predicted that the ANC would fall to 55 per cent of the vote.27 He was wrong.
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Justice Malala (We have now begun our descent: How to Stop South Africa losing its way)
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It is revolutionary in that it represents a fundamental change in how police think about their work and, in some instances, how they go about delivering services. These changes in thinking and in service delivery are reflected in the philosophy commonly referred to as Community Policing.
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Lee P. Brown (Policing in the 21st Century: Community Policing)
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In order for a person to work at a church legally as an independent contractor, we believe it is prudent to consider the following guidelines: · The church cannot substantially direct the person’s duties; the church can only give them overall tasks to complete. · The church cannot control or set their hours that they work. · Since their “company” provides the service, they can send anyone to do the job. · They cannot have an office at the church that is their primary office. · It cannot be their only source of income. · The church needs to have a written contract in place including cost, delivery of Services, duration (i.e. six months, one year, etc.) and a termination clause. · They cannot participate in any employee benefits plans (insurance, retirement plans, etc). · The contractor must provide annual proof of worker’s comp and liability insurance naming the church as additionally insured or the church could be held liable in the event of a claim. · The church must issue a 1099 at the end of the year for all contract wages paid if the total amount for the year exceeds $600.00 to one contractor. We strongly recommend that no payments are made until an accurate and fully completed W-9 is completed by the contractor and on file at the church. Given these requirements, many workers such as those in the nursery, kitchens, and other service areas are not 1099 contractors, but employees. Regarding interim pastors, there is disagreement over whether they should receive a W-2 or 1099. Factors such as length of service, who supervises them, and whether they are a contractor, come into play in the decision on how to report their salary. For the best practice we recommend always using the W-2 to report salaries, but seeking tax and legal counsel would be wise to avoid any future IRS issues. While there are advantages to the church to pay independent contractors who regularly work for the church such as avoiding the need to pay the employer's part of the FICA tax and the ease of terminating their services, we would recommend against their regular use. We recommend against the use of independent contractors (that regularly work at the church) because we believe it can create the following problems for the church: · Less control over the position · Leaves the church open to an IRS challenge, which the church only has a 50/50 chance of defending, not to mention the cost and hassle of litigation · In the event of insurance claims, the church may encounter issues with worker’s compensation coverage or liability insurance coverage such as sexual misconduct, etc. · The church is open to contract disputes with the independent contractor · Based on how the individual/company is filing their taxes, it could bring an unwanted tax audit to the church Our conclusion is that we do not see enough cost-saving advantages for the church to move in this direction. It also creates unnecessary red flags for the IRS. The other looming question is, why is this such an important issue for such a small incremental (if any) tax break for the individual? Because the independent contractor will have to pay employer FICA, we don’t see any large tax advantage for this shift. They can claim mileage and some home office expense (maybe), but it just does not amount to enough to place the church at risk. Here are some detailed guidelines
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Jeffrey A. Klick (Pastoral Helmsmanship)
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Although one of the chief goals of Community Policing is to improve the quality of life in a community, its basic objectives are not particularly different from those of traditional policing. They include: • Reducing crime and victimization • Reducing the fear of crime • Preventing crime • Arresting criminals • Promoting community security Two other objectives, commonly considered insignificant under the traditional approach of police service delivery, greatly alter the nature of the police function under Community Policing. These are: • Solving chronic neighborhood problems • Developing a neighborhood’s capacity to exist within a state of order and peace.
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Lee P. Brown (Policing in the 21st Century: Community Policing)
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The $41 billion valuation for the ride-sharing service Uber may or may not be a bubblicious number, but it certainly shows that the venture capital industry is in a bad place. To understand, you need only peruse the startling valuations for other companies that have received venture capital funding in the last few weeks. Here are some of them: ■ Instacart, a same-day grocery delivery service based in San Francisco, began a $100 million fund-raising round valuing it at $2 billion. ■ WeWork Companies, a company that provides shared office space (think Uber for offices), closed a $355 million funding round valuing it at $5 billion. ■ Stripe, an online payment company, completed a $70 million investment round that valued it at $3.5 billion, double its $1.75 billion valuation earlier this year. ■ The mobile games maker Kabam announced that employees and investors were selling $40 million in shares to a group of investors. After an earlier round of investment last summer, the company was valued at more than $1 billion, up from $700 million last year. What do these four companies have in common, beyond the fact you probably haven’t heard of them?
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Anonymous
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Welcome to Murray Hill Diner, servicing residents and businesses in the Murray Hill section of midtown Manhattan since 2005. The owners are on hand every day to ensure that whether you come into our restaurant or order delivery, your food is prepared just the way you want it. Choose from triple decker sandwiches, salads, pastas, Greek specialties, seafood entrees, steaks & chops, hot open sandwiches, pancakes, eggs and much, much more!
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222 Lexington Ave
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Buy cheap bathtubs in Houston, TX from The Lady Tub LLC. Its unique and stylish designs will definitely provide a modern twist to your bathroom. The beauty of our products looks attractive due to foundation of quality materials and enduring designs. We build customer relationships based upon service, quality, competitive pricing and prompt deliveries. We as a company will do our very best to ensure your satisfaction and budget. Our vision is to offer exceptional customer service at a revolutionary price, while leading the way in the bathroom industry. For more inquiries, call us at 2815796500.
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Cheap bathtubs Houston TX
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For consumers, most of these problems are invisible. That is by design. You’re not supposed to know that the trending topics on Twitter were sifted through by a few destitute people making pennies. You’re not supposed to realize that Facebook can process the billions of photos, links, and shareable items that pass through its network each day only because it recruits armies of content moderators through digital labor markets. Or that these moderators spend hours numbly scrolling through grisly photos that people around the world are trying to upload to the network. Uber’s selling point is convenience: press a button on your phone and a car will arrive in minutes, maybe seconds, to take you anywhere you want to go. As long as that’s what happens, what do consumers have to complain about? Now joined by a host of start-up delivery services, ride-sharing companies are in the business of taking whomever or whatever from point A to point B with minimal fuss or waiting time. That this self-indulgent convenience ultimately comes at the expense of others is easily brushed off or shrouded in the magical promise that anything you want can be produced immediately.
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Jacob Silverman (Terms of Service: Social Media and the Price of Constant Connection)
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And here is where we could see the emergence of new types of companies—“Auto-Tech.” These would either be vertically integrated or strategically allied companies, from vehicle manufacture, to fleet management, to ride hailing through their own platforms. They would be the master coordinators of multiple capabilities—manufacturing, data and supply chain management, machine learning, software and systems integration, and the delivery of high-quality “mobility as a service” to customers around the world. At this point, there is still no tipping point where the benefits of new technology and business models prove so overwhelming that they obliterate the oil-fueled personal car model that has reigned for so long.
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Daniel Yergin (The New Map: Energy, Climate, and the Clash of Nations)
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Massive amounts of venture capital, much of it flowing directly from Masa and the Vision Fund, were flooding into everything from scooters to food delivery to all-you-can-watch movies. The money was being funneled to consumers, who were happy to receive heavily subsidized services, while Bird and DoorDash and MoviePass all burned cash to acquire customers, hoping that one day they could charge full price. For businesses without Warren Buffett’s “moat” protecting them, a new model existed: “capital as a moat.
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Reeves Wiedeman (Billion Dollar Loser: The Epic Rise and Spectacular Fall of Adam Neumann and WeWork)
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Don't think you will always be safe from trials and errors, it will come. Instead, treat your customers well enough that they'll stand behind you in your times of troubles.
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Olawale Daniel
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Every Crown shall serve the people not the people to serve the crown.
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Njau Kihia
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Bonds Courier Service Perth
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Quality Service means exceeding your guests’ expectations by paying attention to every detail of the delivery of your products and services.
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Walt Disney Company (Be Our Guest: Perfecting the Art of Customer Service)
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The internet may be mankind’s greatest tool, but it’s also our most dangerous gateway to behavioral addiction. With cell phones being its most potent delivery vehicle. Now we have a wide variety of addictive products and activities that never existed before. Online pornography. Texting and emails. Virtual reality. Facebook, Instagram, and TikTok. Cable and internet news that never sleeps. Video games. Numerous streaming services with endless bingeable offerings. “And advertisements. Everywhere. Finely tuned to your exact interests. Chasing you wherever you roam.
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Douglas E. Richards (Portals)
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Any document issued in a foreign language needs to be translated by an approved translation office into Arabic to be presented to government offices in Saudi Arabia, Jeddah Home Delivery Certified Translation Office is a well-reputed serving Jeddah & Riyadh - Saudi Arabia.
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Ahmed Saad
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The problem with politicians they think they are doing us a favor by doing their job.
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D.J. Kyos
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Value can’t be created without understanding what people want (market research). Attracting customers first requires getting their attention, then making them interested (marketing). In order to close a sale, people must trust your ability to deliver on what’s promised (value delivery and operations). Customer satisfaction depends on exceeding the customer’s expectations (customer service). Profit sufficiency requires bringing in more money than is spent (finance).
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Josh Kaufman (The Personal MBA)
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まにあわせ屋さんのまにあわせ。まにあえば、しあわせ、まにあわなければ、ふしあわせ
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Eiko Kadono (Kiki's Delivery Service)
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Some areas of opportunity: • First, stop saying, “Well, this is just the way it is in our industry.” • Have your available cash reported DAILY, with a short explanation of why it changed in the last 24 hours, and chart it against accounts receivable (AR) and accounts payable (AP) weekly. You’ll learn so much more about your business when you see how the cash is flowing on a daily basis. • If you want to be paid sooner, ask. Small firms are finding that large companies (and governments!!) will pay considerably faster or even prepay if they simply ask, ask, ask, ask, and ask some more. • Give value back to customers who pay on time or in advance. • Get your invoices out more quickly. Hire one more person in accounting to do nothing but make sure invoicing is timely and follow up on payments. • Send friendly reminders five days before the deadline that payments are due. Many customers are disorganized and will appreciate the reminders, resulting in faster payment. • If invoices are recurring, obtain recurring credit card authorization from your customers to automate on-time payments. • Understand why your clients are paying late. They might be unhappy with your product or service. Or perhaps an invoice has recurring mistakes, or it is not structured to flow through the customer’s automated invoicing system. • Understand each customer’s payment cycles, and time your billings to coincide. • Pay many of your own expenses with a credit card so you can play the float. Get your own customers to pay by credit card, so they can pay you quickly even if their cash flow is slow. • Help your customers improve their cash flow so they can pay you on time. Offer them leasing options, for instance. • Shorten cycles for delivery of your product or service. All of you have some kind of “work in progress.” The faster you complete projects, the faster you get paid. • Offer a product or service so valuable that you have some leverage with your customers to get them to pay sooner. • Remember, improving margins and profit improves cash.
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Verne Harnish (Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0))
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Cumbria Hot Tubs are the leading supplier in the county; we offer the best quality spas at the most affordable prices. All our Hot Tubs are fully equipped with the latest technology and are up to date with the ever-developing industry. Here at Cumbria Hot Tubs you’re not only purchasing a Hot Tub your buying into a service, we are on hand throughout to advise you on which hot tub best suits your needs along with delivery, installation and aftercare.
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Hot Tubs Cumbria
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10. maritime mail service
When you're keen on sending a message in a bottle but dubious about the delivery mechanism, consider the following factors from science-minded seafarers: choose a dark bottle, roll the message inward to avoid the ink fading in the sun, drop the bottle in a place with a steady current, and wait a loooooong time. (As of this book's publication, the world's oldest message in a bottle was discovered 132 years after it was sent.) Is this the wrong time to mention that the greatest predictor of survival is hope?
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Marnie Hanel (Summer: A Cookbook: Inspired Recipes for Lazy Days and Magical Nights)
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Balloons Lane is a small, family-owned and operated business that has been delivering helium balloons throughout the tri-state area for over 25 years. We take pride in our quality products and our friendly customer service.
Our delivery area includes New York City, Long Island, and parts of New Jersey. We offer same-day delivery for orders placed before 12:00 PM EST.
We carry a wide selection of helium balloons in all shapes and sizes, including birthday balloons, anniversary balloons, get well balloons, and more. We also have a large selection of balloon bouquets and arrangements.
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Woven was founded on the belief that the key to growth in today’s highly competitive and ever-changing environment is through the delivery of exceptional experiences. Woven provide outsourced call answering and customer complaints handling services.
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We are Woven
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achieve organizational goals. In our search for measures of delivery performance that meet these criteria, we settled on four: delivery lead time, deployment frequency, time to restore service, and change fail rate. In this section, we’ll discuss why we picked these particular measures
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Nicole Forsgren (Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations)
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Avinavan Iyaar
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Amazon, the world’s largest online retailer, has changed how we shop and what we expect of shipping and deliveries. More than half of US households are members of Amazon Prime, and Amazon delivered ten billion packages in 2018, which is two billion more than the number of people on this planet. Amazon Web Services (AWS) provides cloud computing services and applications that enable start-ups and established companies to easily create new products and services, just as the iPhone App Store opened whole new pathways for business. Amazon’s Echo has created a new market for smart home speakers, and Amazon Studios is making hit TV shows and movies. Amazon is also poised to disrupt the health and pharmacy industries. At first its purchase of the Whole Foods Market chain was confounding, until it became apparent that the move could be a brilliant way to tie together the strands of a new Bezos business model, which involves retailing, online ordering, and superfast delivery, combined with physical outposts. Bezos is also building a private space company with the long-term goal of moving heavy industry to space, and he has become the owner of the Washington Post.
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Jeff Bezos (Invent and Wander: The Collected Writings of Jeff Bezos)
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Instead of choosing between a monolithic architecture or a microservices architecture, design the software to fit the maximum team cognitive load. Only then can we hope to achieve sustainable, safe, rapid software delivery. This team-first approach to software boundaries leads to favoring certain styles of software architecture, such as small, decoupled services.
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Matthew Skelton (Team Topologies: Organizing Business and Technology Teams for Fast Flow)
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Politicians when they are eating. They are eating alone with their family and they don't call or involve anyone, but when they are fighting. They are calling and involving everyone to fight for them and to fight with them, in their corruption battles.
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D.J. Kyos
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It is pointless and stupid to protest, if you don’t vote. The only way you can fight corruption, unemployment, equal and human rights . Making sure that you have a good future and good service delivery is through the poll. Make sure you register to vote and make sure that you vote. For a change to happen, it starts by you.
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D.J. Kyos
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Archetype Other descriptions Achievement Performance, accountability, focus, speed, delivery, meritocracy, discipline, transparency, rigour Customer-Centric External focus, service, responsiveness, reliability, listening One-Team Collaboration, globalisation, internal customer, teamwork, without boundaries Innovative Learning, entrepreneurial, agility, creativity, challenging status quo, continuous improvement, pursuit of excellence People-First Empowerment, delegation, development, safety, care, respect, balance, diversity, relationships, fun Greater-Good Social responsibility, environment, citizenship, meaning, community, making a difference, sustainability
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Carolyn Taylor (Walking the Talk: Building a Culture for Success (Revised Edition))
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Artificial lawns in Hertfordshire
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