“
It makes me sad that grown up books don’t have pictures in them. You’re brought up with them when you’re younger, and then suddenly they’re all taken away.
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”
Jen Campbell (Weird Things Customers Say in Bookshops)
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My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination.. Faithfulness is to the emotional life what consistency is to the life of the intellect---simply a confession of failures. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up. But I don't want to interrupt you. Go on with your story.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My dear boy, the people who only love once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect—simply a confession of failures.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
The Dutch customs once thought my pictures were photos. Where on earth did they think I could have photographed my subjects? In Hell, perhaps?
”
”
H.R. Giger
“
Paine suffered then, as now he suffers not so much because of what he wrote as from the misinterpretations of others...
He disbelieved the ancient myths and miracles taught by established creeds. But the attacks on those creeds - or on persons devoted to them - have served to darken his memory, casting a shadow across the closing years of his life.
When Theodore Roosevelt termed Tom Paine a 'dirty little atheist' he surely spoke from lack of understanding. It was a stricture, an inaccurate charge of the sort that has dimmed the greatness of this eminent American. But the true measure of his stature will yet be appreciated. The torch which he handed on will not be extinguished. If Paine had ceased his writings with 'The Rights of Man' he would have been hailed today as one of the two or three outstanding figures of the Revolution. But 'The Age of Reason' cost him glory at the hands of his countrymen - a greater loss to them than to Tom Paine.
I was always interested in Paine the inventor. He conceived and designed the iron bridge and the hollow candle; the principle of the modern central draught burner. The man had a sort of universal genius. He was interested in a diversity of things; but his special creed, his first thought, was liberty.
Traducers have said that he spent his last days drinking in pothouses. They have pictured him as a wicked old man coming to a sorry end. But I am persuaded that Paine must have looked with magnanimity and sorrow on the attacks of his countrymen. That those attacks have continued down to our day, with scarcely any abatement, is an indication of how strong prejudice, when once aroused, may become. It has been a custom in some quarters to hold up Paine as an example of everything bad.
The memory of Tom Paine will outlive all this. No man who helped to lay the foundations of our liberty - who stepped forth as the champion of so difficult a cause - can be permanently obscured by such attacks. Tom Paine should be read by his countrymen. I commend his fame to their hands.
{The Philosophy of Paine, June 7, 1925}
”
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Thomas A. Edison (Diary and Sundry Observations of Thomas Alva Edison)
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Thus, the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created.
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Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
“
Good market research would have made you aware of the real picture at the right time, and maybe you would have been able to write a different future because of that.
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Pooja Agnihotri (Market Research Like a Pro)
“
Believe me, Eugenie, the words "vice" and "virtue" supply us only with local meanings. There is no action, however bizarre you may picture it, that is truly criminal; or one that can really be called virtuous. Everything depends on our customs and on the climates we live in. What is considered a crime here is often a virtue a few hundred leagues away; and the virtues of another hemisphere might, quite conversely, be regarded as crimes among us. There is no atrocity that hasn't been deified, no virtue that hasn't been stigmatized.
”
”
Marquis de Sade (Philosophy in the Boudoir)
“
people who only love once in their lives are really shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or the lack of imagination. Faithlessness is to the emotional life what consistency is to the intellectual life,—simply a confession of failure.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
If the research is done for brand awareness and the results don't show any rosy picture, then maybe you want to share those results with your marketing head who can include more brand awareness strategies in her marketing plan.
”
”
Pooja Agnihotri (Market Research Like a Pro)
“
I work at the deli counter. Have to give people their succulent, chemical-ridden salami and whatnot.'
I pictured Miles in a dark room, standing at a butcher's block with a large knife in one hand, a blood cow's leg steadied under the other, a huge Cheshire grin spreading over his face--
'I bet the customers love you,' I said.
”
”
Francesca Zappia (Made You Up)
“
I love my ex so much I printed out all his pictures. After all, I need him for target practice. And I just love customised toilet paper and doormats. My only regret is that those items don't bear his autograph.
”
”
Natalya Vorobyova
“
He had read much of things as they are, and talked with too many people. Well-meaning philosophers had taught him to look into the logical relations of things, and analyse the processes which shaped his thoughts and fancies. Wonder had gone away, and he had forgotten that all life is only a set of pictures in the brain, among which there is no difference betwixt those born of real things and those born of inward dreamings, and no cause to value the one above the other. Custom had dinned into his ears a superstitious reverence for that which tangibly and physically exists, and had made him secretly ashamed to dwell in visions. Wise men told him his simple fancies were inane and childish, and even more absurd because their actors persist in fancying them full of meaning and purpose as the blind cosmos grinds aimlessly on from nothing to something and from something back to nothing again, neither heeding nor knowing the wishes or existence of the minds that flicker for a second now and then in the darkness
”
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H.P. Lovecraft (The Silver Key)
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Wonder had gone away, and he had forgotten that all life is only a set of pictures in the brain, among which there is no difference betwixt those born of real things and those born of inward dreamings, and no cause to value the one above the other. Custom had dinned into his ears
”
”
H.P. Lovecraft (The Complete Fiction of H.P. Lovecraft (Knickerbocker Classics))
“
What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination.
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Oscar Wilde (The Picture of Dorian Gray (Everyman S))
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect—simply a confession of failure.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
I could wish to spy the nakedness of their hearts, and through the different disguises of customs, climates, and religion, find out what is good in them, to fashion my own by. It is for this reason that I have not seen the Palais Royal - nor the facade of the Louvre - nor have attempted to swell the catalogues we have of pictures, statues, and churches - I conceive every fair being as a temple, and would rather enter in, and see the original drawings and loose sketches hung up in it, than the Transfiguration of Raphael itself.
”
”
Laurence Sterne (A Sentimental Journey)
“
They get caught up with tools and tactics and never figure out the big picture of what they’re actually trying to do and why.
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”
Allan Dib (The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd)
“
The people who love only once in their lives are really the shallow people. what they call thier loyalty, and thier fidelity, i call either the lethargy of custom or their lack of imagination. faithfulness is to the emotional life what consistency is to the life of the intellect- simply a confession of failure.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
From the corner of the divan of Persian saddle-bags on which he was lying, smoking, as was his custom, innumerable cigarettes, Lord Henry Wotton could just catch the gleam of the honey-sweet and honey-coloured blossoms of a laburnum, whose tremulous branches seemed hardly able to bear the burden of a beauty so flamelike as theirs; and now and then the fantastic shadows of birds in flight flitted across the long tussore-silk curtains that were stretched in front of the huge window, producing a kind of momentary Japanese effect, and making him think of those pallid, jade-faced painters of Tokyo who, through the medium of an art that is necessarily immobile, seek to convey the sense of swiftness and motion. The sullen murmur of the bees shouldering their way through the long unmown grass, or circling with monotonous insistence round the dusty gilt horns of the straggling woodbine, seemed to make the stillness more oppressive. The dim roar of London was like the bourdon note of a distant organ.
”
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Oscar Wilde (The Picture of Dorian Gray)
“
When I worked in a second-hand bookshop — so easily pictured, if you don't work in one, as a kind of paradise where charming old gentlemen browse eternally among calf-bound folios — the thing that chiefly struck me was the rarity of really bookish people. Our shop had an exceptionally interesting stock, yet I doubt whether ten per cent of our customers knew a good book from a bad one. First edition snobs were much commoner than lovers of literature, but oriental students haggling over cheap textbooks were commoner still, and vague-minded women looking for birthday presents for their nephews were commonest of all.
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George Orwell (Books v. Cigarettes)
“
the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect--simply a confession of failure. Faithfulness!
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
...What is it that he was? Was the idea he had for himself of lesser validity or of greater validity than someone else's idea of what he was supposed to be? Can such things even be known? But the concept of life as something whose purpose is concealed, of custom as something that may not allow for thought, of society as dedicated to a picture of itself that may be badly flawed, of an individual as real apart and beyond the social determinants defining him, which may indeed be what to him seem most unreal--in short, every perplexity pumping the human imagination seemed to lie somewhat outside her own unswerving allegiance to a canon of time-honored rules.
”
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Philip Roth (The Human Stain (The American Trilogy, #3))
“
Seth Godin, in his 2005 book, All Marketers Are Liars, wrote that “all marketing is about telling stories . . . painting pictures that they (customers) choose to believe.”8
”
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John Bradberry (6 Secrets to Startup Success: How to Turn Your Entrepreneurial Passion into a Thriving Business)
“
With my wedding photography business, I want repeat customers. So hooray for divorce! That’s why I take lots of pictures—of cheating spouses.
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Jarod Kintz (This Book is Not for Sale)
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It was not his custom or his pleasure to listen to gossip or instructions from people who were strangers to him, even if they did share the same skin colour, or religion, or traditions.
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Shamim Sarif (The World Unseen: a major motion picture starring Lisa Ray and Sheetal Sheth)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
From the corner of the divan of Persian saddle-bags on which he was lying, smoking, as was his custom, innumerable cigarettes, Lord Henry Wotton could just catch the gleam of the honey-sweet and honey-coloured blossoms of a laburnum, whose tremulous branches seemed hardly able to bear the burden of a beauty so flamelike as theirs; and now and then the fantastic shadows of birds in flight flitted across the long tussore-silk curtains that were stretched in front of the huge window, producing a kind of momentary Japanese effect, and making him think of those pallid, jade-faced painters of Tokyo who, through the medium of an art
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
mean?” “My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
Create engaging video content.” If a picture can tell a thousand words, image how many words a video can convey. To say that video should be an important piece of your content pie would be an understatement for most businesses.
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Jeremy Goldman (Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media)
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Mr. Popple, in fact, held that the personality of the artist should at all times be dissembled behind that of the man. It was his opinion that the essence of good-breeding lay in tossing off a picture as easily as you lit a cigarette.
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Edith Wharton (The Custom of the Country)
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Thus, the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created. It understands that without a clear picture of that customer, no business can succeed.
”
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Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
“
Just because a tagline sounds great or a picture on a website grabs the eye, that doesn’t mean it helps us enter into our customers’ story. In every line of copy we write, we’re either serving the customer’s story or descending into confusion; we’re either making music or making noise.
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Donald Miller (Building a StoryBrand: Clarify Your Message So Customers Will Listen)
“
Other March law offences included truce-breaking, attacking castles, impeding a Warden, importing wool, and a delightful local custom known as “bauchling and reproaching”. This meant publicly vilifying and upbraiding someone, usually at a day of truce; such abuse might be directed at a man who had broken his word, or had neglected to honour a bond or pay a ransom. The “bauchler” (also known as brangler, bargler, etc.) sometimes made his reproof by carrying a glove on his lance-point, or displaying a picture of his enemy, and by crying out or sounding a horn-blast, indicating that his opponent was a false man and detestable.
”
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George MacDonald Fraser (The Steel Bonnets: The Story of the Anglo-Scottish Border Reivers)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect--simply a confession of failure.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
Holiday or business, monsieur?” The customs officer looked unconcerned as he stamped Peter’s passport, and barely glanced up at him after looking at the picture. He had blue eyes and dark hair and looked younger than his forty-four years. He had fine features, he was tall, and most people would have agreed that he was handsome.
”
”
Danielle Steel (Five Days in Paris)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect--simply a confession of failure. Faithfulness!
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My roommate calls a meeting while I’m out falling from my bike into a customer’s cheesecake, and as soon as I climb the stairs she is there with a suitcase, saying she’s moving to a gut-renovated building in Harlem with her boyfriend as 'send me a picture of your pussy' pings onto my screen.
As I watch my roommate leave, the idea that I have a pussy seems preposterous. I move through the apartment and try to reconcile the existence of the clitoris with the broccoli smell my roommate left behind. I rinse the cheesecake from my hair and get back out on my route, where the men who line the street remind me that technically yes, I do have a pussy, and that I will live with the terror of protecting it for the rest of my life.
”
”
Raven Leilani (Luster)
“
Since Liz’s adolescence, when viewing television commercials that celebrated the ostensibly unconditional love of mothers for their children, or on spotting merchandise in stores that honored this unique bond with poems or effusive declarations—picture frames, magnets, oven mitts—she had felt like a foreign exchange student observing the customs of another country.
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Curtis Sittenfeld (Eligible)
“
Historical writing, which had begun to keep a continuous record of the present, now also cast a glance back to the past, gathered traditions and legends, interpreted the traces of antiquity that survived in customs and usages, and in this way created a history of the past. It was inevitable that this early history should have been an expression of present beliefs and wishes rather than a true picture of the past; for many things had been dropped from the nation's memory, while others were distorted, and some remains of the past were given a wrong interpretation in order to fit in with contemporary ideas. Moreover people's motive for writing history was not objective curiosity but a desire to influence their contemporaries, to encourage and inspire them, or to hold a mirror up before them. A man's conscious memory of the events of his maturity is in every way comparable to the first kind of historical writing [which was a chronicle of current events]; while the memories that he has of his childhood correspond, as far as their origins and reliability are concerned, to the history of a nation's earliest days, which was compiled later and for tendentious reasons.
”
”
Sigmund Freud (Leonardo da Vinci and a Memory of His Childhood)
“
Not every customer is interested in your product. However, they are interested in themselves. Over-explaining the product may lead to information overload and losing the sale entirely. It’s best to focus on painting a mental picture of what the customer’s life may look like when they buy your product. Once they’ve mentally bought in, then provide all relevant information needed to succeed in using your product.
”
”
JetSet (Josh King Madrid, JetSetFly)
“
The people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect—simply a confession of failure. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect – simply a confession of failures. Faithfulness! I must analyse it someday. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray (Macmillan Collector's Library))
“
The Entrepreneurial Model What does The Entrepreneur see off in the distance that The Technician finds so difficult to see? What exactly is the Entrepreneurial Model? It’s a model of a business that fulfills the perceived needs of a specific segment of customers in an innovative way. The Entrepreneurial Model looks at a business as if it were a product, sitting on a shelf and competing for the customer’s attention against a whole shelf of competing products (or businesses). Said another way, the Entrepreneurial Model has less to do with what’s done in a business and more to do with how it’s done. The commodity isn’t what’s important—the way it’s delivered is. When The Entrepreneur creates the model, he surveys the world and asks: “Where is the opportunity?” Having identified it, he then goes back to the drawing board and constructs a solution to the frustrations he finds among a certain group of customers. A solution in the form of a business that looks and acts in a very specific way, the way the customer needs it to look and act, not The Entrepreneur. “How will my business look to the customer?” The Entrepreneur asks. “How will my business stand out from all the rest?” Thus, the Entrepreneurial Model does not start with a picture of the business to be created but of the customer for whom the business is to be created. It understands that without a clear picture of that customer, no business can succeed. The Technician, on the other hand, looks inwardly, to
”
”
Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect—simply a confession of failure. Faithfulness! I must analyze it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect – simply a confession of failure. Faithfulness! I must analyse it someday. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect - simply a confession of failure. Faithfulness! I must analyze it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect — simply a confession of failure. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect — simply a confession of failures. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
The following work, in which, at the outset, nothing more was contemplated than a temporary jeu-d’esprit, was commenced in company with my brother, the late Peter Irving, Esq. Our idea was to parody a small hand-book which had recently appeared, entitled, “A Picture of New York.” Like that, our work was to begin an historical sketch; to be followed by notices of the customs, manners and institutions of the city; written in a serio-comic vein, and treating local errors, follies and abuses with good-humored satire.
”
”
Washington Irving (Knickerbocker's History of New York)
“
UX strategy is the process that should be started first, before the design or development of a digital product begins. It’s the vision of a solution that needs to be validated with real potential customers to prove that it’s desired in the marketplace. Although UX design encompasses numerous details such as visual design, content messaging, and how easy it is for a user to accomplish a task, UX strategy is the “Big Picture.” It is the high-level plan to achieve one or more business goals under conditions of uncertainty.
”
”
Jaime Levy (UX Strategy: How to Devise Innovative Digital Products that People Want)
“
My dear boy, the people who love only once in their lives are really the shallow people. What they call their loyalty, and their fidelity, I call either the lethargy of custom or their lack of imagination. Faithfulness is to the emotional life what consistency is to the life of the intellect—simply a confession of failure. Faithfulness! I must analyse it some day. The passion for property is in it. There are many things that we would throw away if we were not afraid that others might pick them up. But I don’t want to interrupt you. Go on with your story.
”
”
Oscar Wilde (The Picture of Dorian Gray)
“
I wanted to write an adventure story, not, it's true, I really did. I shall have failed, that's all. Adventures bore me. I have no idea how to talk about countries, how to make people wish they had been there. I am not a good travelling salesman. Countries? Where are they , whatever became of them.
When I was twelve I dreamed of Hongkong. That tedious, commonplace little provincial town! Shops sprouting from every nook and cranny! The Chinese junks pictured on the lids of chocolate boxes used to fascinate me. Junks: sort of chopped-off barges, where the housewives do all their cooking and washing on deck. They even have television. As for the Niagara Falls: water, nothing but water! A dam is more interesting; at least one can occasionally see a big crack at its base, and hope for some excitement.
When one travels, one sees nothing but hotels. Squalid rooms, with iron bedsteads, and a picture of some kind hanging on the wall from a rusty nail, a coloured print of London Bridge or the Eiffel Tower.
One also sees trains, lots of trains, and airports that look like restaurants, and restaurants that look like morgues. All the ports in the world are hemmed in by oil slicks and shabby customs buildings. In the streets of the towns, people keep to the sidewalks, cars stop at red lights. If only one occasionally arrived in a country where women are the colour of steel and men wear owls on their heads. But no, they are sensible, they all have black ties, partings to one side, brassières and stiletto heels. In all the restaurants, when one has finished eating one calls over the individual who has been prowling among the tables, and pays him with a promissory note. There are cigarettes everywhere! There are airplanes and automobiles everywhere.
”
”
J.M.G. Le Clézio (The Book of Flights)
“
Draw near, woman, and hear what I have to say. Turn
your curiosity for once towards useful objects, and consider
the advantages which nature gave you and society
ravished away. Come and learn how you were born the
companion of man and became his slave; how you grew
to like the condition and think it natural; and finally how
the long habituation of slavery so degraded you that you
preferred its sapping but convenient vices to the more
difficult virtues of freedom and repute. If the picture I
shall paint leaves you in command of yourselves, if you
can contemplate it without emotion, then go back to your
futile pastimes; ‘there is no remedy; the vices have
become the custom.
”
”
Pierre Choderlos de Laclos (De l’éducation des femmes)
“
In essence, the message was always the same, “I want one of those mixers of yours like the McDonald brothers have in San Bernardino, California.” I got curiouser and curiouser. Who were these McDonald brothers, and why were customers picking up on the Multimixer from them when I had similar machines in lots of places? (The machine, by this time had five spindles instead of six.) So I did some checking and was astonished to learn that the McDonalds had not one Multimixer, not two or three, but eight! The mental picture of eight Multimixers churning out forty shakes at one time was just too much to be believed. These mixers sold at $150 apiece, mind you, and that was back in 1954.
”
”
Ray Kroc (Grinding It Out: The Making of McDonald's)
“
Toyota wasn’t really worried that it would give away its “secret sauce.” Toyota’s competitive advantage rested firmly in its proprietary, complex, and often unspoken processes. In hindsight, Ernie Schaefer, a longtime GM manager who toured the Toyota plant, told NPR’s This American Life that he realized that there were no special secrets to see on the manufacturing floors. “You know, they never prohibited us from walking through the plant, understanding, even asking questions of some of their key people,” Schaefer said. “I’ve often puzzled over that, why they did that. And I think they recognized we were asking the wrong questions. We didn’t understand this bigger picture.” It’s no surprise, really. Processes are often hard to see—they’re a combination of both formal, defined, and documented steps and expectations and informal, habitual routines or ways of working that have evolved over time. But they matter profoundly. As MIT’s Edgar Schein has explored and discussed, processes are a critical part of the unspoken culture of an organization. 1 They enforce “this is what matters most to us.” Processes are intangible; they belong to the company. They emerge from hundreds and hundreds of small decisions about how to solve a problem. They’re critical to strategy, but they also can’t easily be copied. Pixar Animation Studios, too, has openly shared its creative process with the world. Pixar’s longtime president Ed Catmull has literally written the book on how the digital film company fosters collective creativity2—there are fixed processes about how a movie idea is generated, critiqued, improved, and perfected. Yet Pixar’s competitors have yet to equal Pixar’s successes. Like Toyota, Southern New Hampshire University has been open with would-be competitors, regularly offering tours and visits to other educational institutions. As President Paul LeBlanc sees it, competition is always possible from well-financed organizations with more powerful brand recognition. But those assets alone aren’t enough to give them a leg up. SNHU has taken years to craft and integrate the right experiences and processes for its students and they would be exceedingly difficult for a would-be competitor to copy. SNHU did not invent all its tactics for recruiting and serving its online students. It borrowed from some of the best practices of the for-profit educational sector. But what it’s done with laser focus is to ensure that all its processes—hundreds and hundreds of individual “this is how we do it” processes—focus specifically on how to best respond to the job students are hiring it for. “We think we have advantages by ‘owning’ these processes internally,” LeBlanc says, “and some of that is tied to our culture and passion for students.
”
”
Clayton M. Christensen (Competing Against Luck: The Story of Innovation and Customer Choice)
“
Persuasion Alert Self-deprecating humor is an acceptable way to brag. Mentioning a moment of boneheadedness at my former company beats the far more obnoxious “I was a high-level manager at a publishing company that had twenty-three million customers the year I left.” The term du jour for this device: humblebrag. So I’m a lousy prognosticator of bestsellers. In retrospect, however, I can explain why the title was not such a bad idea after all. “South Beach” conjures an image of people—you—in bathing attire. It says vacation, one of the chief reasons people go on a diet. The Rodale editors stimulated an emotion by making readers picture a desirable and highly personal goal: you, in a bathing suit, looking great. So
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Jay Heinrichs (Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion)
“
My family’s tradition of ‘matching-matching’ names is so obsessive, it’s against the order of nature. When my uncles Anil and Anant married, they took advantage of a heinous custom in Marathi weddings. After the pheras, a dish of uncooked rice is placed before the newlyweds, and whatever name the husband chooses to write in the rice becomes the new name of his wife.
Because marriage in our culture is akin to buying a puppy at a pet shop and saying, ‘I am your new owner, and I shall call you Flu y.’
So Anil Adarkar brought home Asha Adarkar (née Kiran), and Anant Adarkar brought home Anita Adarkar (née Geeta). And to complete this picture of divine perfection they named their children Aniket, and Ashwini and Ashleysha, respectively.
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Nikita Deshpande (It Must've Been Something He Wrote)
“
What could be more subtle, for instance, than the instinct which had prompted her to hang on the walls of her drawing-room three paintings, all by Douanier Rousseau? Her guests, on coming into this room, were put at ease by the presence of pictures, and ‘modern’ pictures at that, which they could recognize at first sight. Faced by the work of Seurat, of Matisse, even of Renoir, who knows but that they might hesitate, the name of the artist not rising immediately to their lips? But at the sight of those fantastic foliages, those mouthing monkeys, there could arise no doubt; even the most uncultured could murmur: ‘What gorgeous Rousseaus you have here. I always think it is so wonderful that they were painted by a common customs official – abroad, of course.’ And buoyed up by a feeling of intellectual adequacy, they would thereafter really enjoy themselves.
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Nancy Mitford (Christmas Pudding (Mitford, Nancy))
“
When I come down the stairs, Peter is sitting on the couch with his mom. He is shaking his knee up and down, which is how I know he’s nervous too. As soon as he sees me, he stands up.
He raises his eyebrows. “You look--wow.” For the past week, he’s been asking for details on what my dress looks like, and I held him at bay for the surprise, which I’m glad I did, because it was worth it to see the look on his face.
“You look wow too.” His tux fits him so nicely, you’d think it was custom, but it’s not; it’s a rental from After Hours Formal Wear. I wonder if Mrs. Kavinsky made a few sly adjustments. She’s a marvel with a needle and thread. I wish guys could wear tuxedos more often, though I suppose that would take some of the thrill away.
Peter slides my corsage on my wrist; it is white ranunculus and baby’s breath, and it’s the exact corsage I would have picked for myself. I’m already thinking of how I’ll hang it over my bed so it dries just so.
Kitty is dressed up too; she has on her favorite dress, so she can be in the pictures. When Peter pins a daisy corsage on her, her face goes pink with pleasure, and he winks at me. We take a picture of me and her, one of me and Peter and her, and then she says in her bossy way, “Now just one of me and Peter,” and I’m pushed off to the side with Trina, who laughs.
“The boys her age are in for it,” she says to me and Peter’s mom, who is smiling too.
“Why am I not in any of these pictures?” Daddy wonders, so of course we do a round with him too, and a few with Trina and Mrs. Kavinsky.
Then we take pictures outside, by the dogwood tree, by Peter’s car, on the front steps, until Peter says, “Enough pictures! We’re going to miss the whole thing.” When we go to his car, he opens the door for me gallantly.
On the way over, he keeps looking at me. I keep my eyes trained straight ahead, but I can see him in my periphery. I’ve never felt so admired. This must be how Stormy felt all the time.
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Jenny Han (Always and Forever, Lara Jean (To All the Boys I've Loved Before, #3))
“
When a federal court upholds a law that literally makes it a crime to give a child a cup of water in the desert; when Immigrants and Customs Enforcement abducts a child at an airport in order to force the (undocumented) parents to turn themselves in; when Border Patrol shoots people at the Mexican border with tear gas; that's the reactionary response to a warming world. It is a much simpler and more satisfying response than regulating energy companies or taxing carbon. It only has two problems. It is evil, and it will result in, if nothing else, the end of this country. People who want to live in such a world are already too querulous to make a society, even with each other, even if they get everything they want. Picture them trying to manage a baking earth, an evaporating Lake Superior riddled with Asian carp, a countryside full of feral bacteria and reeking of CAFOs that produce less food every year. It won't work. A fully achieved Fortress America would just be the Donner Party a day or two before the cannibalism starts.
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Phil Christman (Midwest Futures)
“
They did not speak of this together. At night he worked downstairs while she slept, and during the morning she managed the restaurant alone. When they worked together he stayed behind the cash register and looked after the kitchen and the tables, as was their custom. They did not talk except on matters of business, but Biff would stand watching her with his face puzzled. Then in the afternoon of the eighth of October there was a sudden cry of pain from the room where they slept. Biff hurried upstairs. Within an hour they had taken Alice to the hospital and the doctor had removed from her a tumor almost the size of a new-born child. And then within another hour Alice was dead. Biff sat by her bed at the hospital in stunned reflection. He had been present when she died. Her eyes had been drugged and misty from the ether and then they hardened like glass. The nurse and the doctor withdrew from the room. He continued to look into her face. Except for the bluish pallor there was little difference. He noted each detail about her as though he had not watched her every day for twenty-one years. Then gradually as he sat there his thoughts turned to a picture that had long been stored inside him.
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Carson McCullers (THE HEART IS A LONELY HUNTER)
“
Noah Kagan, a growth hacker at Facebook, the personal finance service Mint.com (which sold to Intuit for nearly $170 million), and the daily deal site AppSumo (which has more than eight hundred thousand users), explains it simply: “Marketing has always been about the same thing—who your customers are and where they are.”5 What growth hackers do is focus on the “who” and “where” more scientifically, in a more measurable way. Whereas marketing was once brand-based, with growth hacking it becomes metric and ROI driven. Suddenly, finding customers and getting attention for your product are no longer guessing games. But this is more than just marketing with better metrics; this is not just “direct marketing” with a new name. Growth hackers trace their roots back to programmers—and that’s how they see themselves. They are data scientists meets design fiends meets marketers. They welcome this information, process it and utilize it differently, and see it as desperately needed clarity in a world that has been dominated by gut instincts and artistic preference for too long. But they also add a strong acumen for strategy, for thinking big picture, and for leveraging platforms, unappreciated assets, and new ideas.
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Ryan Holiday (Growth Hacker Marketing: A Primer on the Future of PR, Marketing, and Advertising)
“
Consider the average worker in almost any urban industrialized city. The alarm rings at six forty-five and our workingman or -woman is up and at it. Check the phone. Shower. Dress in the professional uniform—suits for some, coveralls for others, scrubs for the medical professionals, jeans and T-shirts for construction workers. Breakfast, if there’s time. Grab commuter mug and briefcase (or lunch box). Hop in the car for the daily punishment called rush hour or get on a bus or train packed crushingly tight. On the job from nine to five (or longer). Deal with the boss. Deal with the coworker sent by the devil to rub you the wrong way. Deal with suppliers. Deal with clients/customers/patients. E-mails pile up. Act busy. Scroll through social media feeds. Hide mistakes. Smile when handed impossible deadlines. Give a sigh of relief when the ax known as “restructuring” or “downsizing”—or just plain getting laid off—falls on other heads. Shoulder the added workload. Watch the clock. Argue with your conscience but agree with the boss. Smile again. Five o’clock. Back in the car or on the bus or train for the evening commute. Home. Act human with your partner, kids, or roommates. Cook. Post a picture of your dinner online. Eat. Watch an episode of your favorite show. Answer one last e-mail. Bed. Eight hours of blessed oblivion—if we’re lucky.
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Vicki Robin (Your Money or Your Life)
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A striking example from the history of writing is the origin of the syllabary devised in Arkansas around 1820 by a Cherokee Indian named Sequoyah, for writing the Cherokee language. Sequoyah observed that white people made marks on paper, and that they derived great advantage by using those marks to record and repeat lengthy speeches. However, the detailed operations of those marks remained a mystery to him, since (like most Cherokees before 1820) Sequoyah was illiterate and could neither speak nor read English. Because he was a blacksmith, Sequoyah began by devising an accounting system to help him keep track of his customers’ debts. He drew a picture of each customer; then he drew circles and lines of various sizes to represent the amount of money owed. Around 1810, Sequoyah decided to go on to design a system for writing the Cherokee language. He again began by drawing pictures, but gave them up as too complicated and too artistically demanding. He next started to invent separate signs for each word, and again became dissatisfied when he had coined thousands of signs and still needed more. Finally, Sequoyah realized that words were made up of modest numbers of different sound bites that recurred in many different words—what we would call syllables. He initially devised 200 syllabic signs and gradually reduced them to 85, most of them for combinations of one consonant and one vowel. As one source of the signs themselves, Sequoyah practiced copying the letters from an English spelling book given to him by a schoolteacher. About two dozen of his Cherokee syllabic signs were taken directly from those letters, though of course with completely changed meanings, since Sequoyah did not know the English meanings. For example, he chose the shapes D, R, b, h to represent the Cherokee syllables a, e, si, and ni, respectively, while the shape of the numeral 4 was borrowed for the syllable se. He coined other signs by modifying English letters, such as designing the signs , , and to represent the syllables yu, sa, and na, respectively. Still other signs were entirely of his creation, such as , , and for ho, li, and nu, respectively. Sequoyah’s syllabary is widely admired by professional linguists for its good fit to Cherokee sounds, and for the ease with which it can be learned. Within a short time, the Cherokees achieved almost 100 percent literacy in the syllabary, bought a printing press, had Sequoyah’s signs cast as type, and began printing books and newspapers. Cherokee writing remains one of the best-attested examples of a script that arose through idea diffusion. We know that Sequoyah received paper and other writing materials, the idea of a writing system, the idea of using separate marks, and the forms of several dozen marks. Since, however, he could neither read nor write English, he acquired no details or even principles from the existing scripts around him. Surrounded by alphabets he could not understand, he instead independently reinvented a syllabary, unaware that the Minoans of Crete had already invented another syllabary 3,500 years previously.
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Jared Diamond (Guns, Germs, and Steel)
“
At the time that he had seriously begun to consolidate his organization, Parker was working in a custom photo lab. The reader who is not much taken by audiovisual pastimes may have a deficient picture of that place where Parker was employed; or perhaps not so much a deficient picture--the dyes faded, shoddily spotted, brutishly burned in and doltishly dodged by subhuman technicians under the glare of the enlargers--as an image which had been misfiled in the archives of the memory, representing instead one of those bleak Photo Drive-Ups and Presto Printses located nowadays on the corner of almost every large parking lot, in which the clerks wait sadly behind their glass counters, but no one comes in, and the air becomes darker and darker over the course of the morning as a result of exhaust fumes (there goes another brain cell; ping! - THAT thought will never be completed now); and the pink chubby tots smiling at your from the walls in sample enlargements become steadily more grimy, and by the lunch break they are brown; and the day ticks off on the loud digital clock; and then finally a car creeps into the lot, and a popeyed couple locks that vehicle doors listlessly; they request a reprint of a washed-out snapshot of their son who was killed in the Indian Wars, and they go away; and after a long time here comes a slick-haired teenager who once took a few pix of his girlfriend holding a balloon at the zoo in front of the monkey cage on a dirty overcast day, and the clerk can tell just by looking at this customer that they won’t come out, because the guy’s a loser if the clerk knows anything at all about losers and in fact he knows a hell of a lot about losers because why else would he be stuck with this job?
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William T. Vollmann (You Bright and Risen Angels (Contemporary American Fiction))
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Unconditional Love - Love Without Condition
I love you as you are, as you seek to find your own special way to relate to the world.
I honour your choices to learn in the way you feel is right for you.
I know it is important that you are the person you want to be and not someone that I or others think you "should" be. I realise that I cannot know what is best for you, although perhaps sometimes I think I do.
I have not been where you have been, viewing life from the angle you have. I do not know what you have chosen to learn, how you have chosen to learn it, with whom or in what time period. I have not walked life looking through your eyes, so how can I know what you need.
I allow you to be in the world without a thought or word of judgement from me about the deeds you undertake. I see no error in the things you say and do. In this place where I am, I see that there are many ways to perceive and experience the different facets of our world. I allow without reservation the choices you make in each moment. I make no judgement of this, for if I would deny your right to your evolution, then I would deny that right for myself and all others.
To those who would choose a way I cannot walk, whilst I may not choose to add my power and my energy to this way, I will never deny you the gift of love that God has bestowed within me, for all creation. As I love you, so I shall be loved. As I sow, so shall I reap.
I allow you the Universal right of Free Will to walk your own path, creating steps or to sit awhile if that is what is right for you. I will make no judgement that these steps are large or small, nor light or heavy or that they lead up or down, for this is just my viewpoint. I may see you do nothing and judge it to be unworthy and yet it may be that you bring great healing as you stand blessed by the Light of God. I cannot always see the higher picture of Divine Order.
For it is the inalienable right of all life to choose their own evolution and with great Love I acknowledge your right to determine your future. In humility I bow to the realisation that the way I see as best for me does not have to mean it is also right for you. I know that you are led as I am, following the inner excitement to know your own path.
I know that the many races, religions, customs, nationalities and beliefs within our world bring us great richness and allow us the benefit and teachings of such diverseness. I know we each learn in our own unique way in order to bring that Love and Wisdom back to the whole. I know that if there were only one way to do something, there would need only be one person.
I will not only love you if you behave in a way I think you should, or believe in those things I believe in. I understand you are truly my brother and my sister, though you may have been born in a different place and believe in another God than I.
The love I feel is for all of God's world. I know that every living thing is a part of God and I feel a Love deep within for every person, animal, tree and flower, every bird, river and ocean and for all the creatures in all the world.
I live my life in loving service, being the best me I can, becoming wiser in the perfection of Divine Truth, becoming happier in the joy of ...
Unconditional Love
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Sandy Stevenson
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Yoel Goldenberg makes exhibitions, photographs, models and media craftsmanship. His works are an examination of ideas, for example, validness and objectivity by utilizing an exhaustive methodology and semi exploratory exactness and by referencing documentaries, 'actuality fiction' and prominent experimental reciprocals. Yoel Goldenberg as of now lives and works in Brooklyn.
By challenging the division between the domain of memory and the domain of experience, Goldenberg formalizes the circumstantial and underlines the procedure of synthesis that is behind the apparently arbitrary works. The manners of thinking, which are probably private, profoundly subjective and unfiltered in their references to dream universes, are much of the time uncovered as collections. His practice gives a valuable arrangement of metaphorical instruments for moving with a pseudo-moderate approach in the realm of execution: these fastidiously arranged works reverberate and resound with pictures winnowed from the fantastical domain of creative energy. By trying different things with aleatoric procedures, Yoel Goldenberg makes work in which an interest with the clarity of substance and an uncompromising demeanor towards calculated and insignificant workmanship can be found. The work is detached and deliberate and a cool and unbiased symbolism is utilized.
His works are highlighting unplanned, unintentional and sudden associations which make it conceivable to overhaul craftsmanship history and, far and away superior, to supplement it. Consolidating random viewpoints lead to astounding analogies. With a theoretical methodology, he ponders the firmly related subjects of file and memory. This regularly brings about an examination of both the human requirement for "definitive" stories and the inquiry whether tales "fictionalize" history. His gathered, changed and own exhibitions are being faced as stylishly versatile, specifically interrelated material for memory and projection. The conceivable appears to be genuine and reality exists, yet it has numerous countenances, as Hanna Arendt refers to from Franz Kafka. By exploring dialect on a meta-level, he tries to approach a wide size of subjects in a multi-layered route, likes to include the viewer in a way that is here and there physical and has faith in the thought of capacity taking after structure in a work.
Goldenberg’s works are straightforwardly a reaction to the encompassing environment and uses regular encounters from the craftsman as a beginning stage. Regularly these are confined occasions that would go unnoticed in their unique connection. By utilizing a regularly developing file of discovered archives to make self-ruling works of art, he retains the convention of recognition workmanship into every day hone. This individual subsequent and recovery of a past custom is vital as a demonstration of reflection. Yoel’s works concentrate on the powerlessness of correspondence which is utilized to picture reality, the endeavor of dialog, the disharmony in the middle of structure and content and the dysfunctions of dialect. To put it plainly, the absence of clear references is key components in the work. With an unobtrusive moderate methodology, he tries to handle dialect. Changed into craftsmanship, dialect turns into an adornment. Right then and there, loads of ambiguities and indistinctnesses, which are intrinsic to the sensation, rise up to the top
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Herbert Goldenberg
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Like,” he repeats with distaste. “How about I tell you what I don’t like? I do not like postmodernism, postapocalyptic settings, postmortem narrators, or magic realism. I rarely respond to supposedly clever formal devices, multiple fonts, pictures where they shouldn’t be—basically, gimmicks of any kind. I find literary fiction about the Holocaust or any other major world tragedy to be distasteful—nonfiction only, please. I do not like genre mash-ups à la the literary detective novel or the literary fantasy. Literary should be literary, and genre should be genre, and crossbreeding rarely results in anything satisfying. I do not like children’s books, especially ones with orphans, and I prefer not to clutter my shelves with young adult. I do not like anything over four hundred pages or under one hundred fifty pages. I am repulsed by ghostwritten novels by reality television stars, celebrity picture books, sports memoirs, movie tie-in editions, novelty items, and—I imagine this goes without saying—vampires. I rarely stock debuts, chick lit, poetry, or translations. I would prefer not to stock series, but the demands of my pocketbook require me to. For your part, you needn’t tell me about the ‘next big series’ until it is ensconced on the New York Times Best Sellers list. Above all, Ms. Loman, I find slim literary memoirs about little old men whose little old wives have died from cancer to be absolutely intolerable. No matter how well written the sales rep claims they are. No matter how many copies you promise I’ll sell on Mother’s Day.” Amelia blushes, though she is angry more than embarrassed. She agrees with some of what A.J. has said, but his manner is unnecessarily insulting. Knightley Press doesn’t even sell half of that stuff anyway. She studies him. He is older than Amelia but not by much, not by more than ten years. He is too young to like so little. “What do you like?” she asks. “Everything else,” he says. “I will also admit to an occasional weakness for short-story collections. Customers never want to buy them though.” There is only one short-story collection on Amelia’s list, a debut. Amelia hasn’t read the whole thing, and time dictates that she probably won’t, but she liked the first story. An American sixth-grade class and an Indian sixth-grade class participate in an international pen pal program. The narrator is an Indian kid in the American class who keeps feeding comical misinformation about Indian culture to the Americans. She clears her throat, which is still terribly dry. “The Year Bombay Became Mumbai. I think it will have special int—” “No,” he says. “I haven’t even told you what it’s about yet.” “Just no.” “But why?” “If you’re honest with yourself, you’ll admit that you’re only telling me about it because I’m partially Indian and you think this will be my special interest. Am I right?” Amelia imagines smashing the ancient computer over his head. “I’m telling you about this because you said you liked short stories! And it’s the only one on my list. And for the record”—here, she lies—“it’s completely wonderful from start to finish. Even if it is a debut. “And do you know what else? I love debuts. I love discovering something new. It’s part of the whole reason I do this job.” Amelia rises. Her head is pounding. Maybe she does drink too much? Her head is pounding and her heart is, too. “Do you want my opinion?” “Not particularly,” he says. “What are you, twenty-five?” “Mr. Fikry, this is a lovely store, but if you continue in this this this”—as a child, she stuttered and it occasionally returns when she is upset; she clears her throat—“this backward way of thinking, there won’t be an Island Books before too long.
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Gabrielle Zevin (The Storied Life of A.J. Fikry)
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THE VISION EXERCISE Create your future from your future, not your past. WERNER ERHARD Erhard Founder of EST training and the Landmark Forum The following exercise is designed to help you clarify your vision. Start by putting on some relaxing music and sitting quietly in a comfortable environment where you won’t be disturbed. Then, close your eyes and ask your subconscious mind to give you images of what your ideal life would look like if you could have it exactly the way you want it, in each of the following categories: 1. First, focus on the financial area of your life. What is your ideal annual income and monthly cash flow? How much money do you have in savings and investments? What is your total net worth? Next . . . what does your home look like? Where is it located? Does it have a view? What kind of yard and landscaping does it have? Is there a pool or a stable for horses? What does the furniture look like? Are there paintings hanging in the rooms? Walk through your perfect house, filling in all of the details. At this point, don’t worry about how you’ll get that house. Don’t sabotage yourself by saying, “I can’t live in Malibu because I don’t make enough money.” Once you give your mind’s eye the picture, your mind will solve the “not enough money” challenge. Next, visualize what kind of car you are driving and any other important possessions your finances have provided. 2. Next, visualize your ideal job or career. Where are you working? What are you doing? With whom are you working? What kind of clients or customers do you have? What is your compensation like? Is it your own business? 3. Then, focus on your free time, your recreation time. What are you doing with your family and friends in the free time you’ve created for yourself? What hobbies are you pursuing? What kinds of vacations do you take? What do you do for fun? 4. Next, what is your ideal vision of your body and your physical health? Are you free of all disease? Are you pain free? How long do you live? Are you open, relaxed, in an ecstatic state of bliss all day long? Are you full of vitality? Are you flexible as well as strong? Do you exercise, eat good food, and drink lots of water? How much do you weigh? 5. Then, move on to your ideal vision of your relationships with your family and friends. What is your relationship with your spouse and family like? Who are your friends? What do those friendships feel like? Are those relationships loving, supportive, empowering? What kinds of things do you do together? 6. What about the personal arena of your life? Do you see yourself going back to school, getting training, attending personal growth workshops, seeking therapy for a past hurt, or growing spiritually? Do you meditate or go on spiritual retreats with your church? Do you want to learn to play an instrument or write your autobiography? Do you want to run a marathon or take an art class? Do you want to travel to other countries? 7. Finally, focus on the community you’ve chosen to live in. What does it look like when it is operating perfectly? What kinds of community activities take place there? What charitable, philanthropic, or volunteer work? What do you do to help others and make a difference? How often do you participate in these activities? Who are you helping? You can write down your answers as you go, or you can do the whole exercise first and then open your eyes and write them down. In either case, make sure you capture everything in writing as soon as you complete the exercise. Every day, review the vision you have written down. This will keep your conscious and subconscious minds focused on your vision, and as you apply the other principles in this book, you will begin to manifest all the different aspects of your vision.
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Jack Canfield (The Success Principles: How to Get from Where You Are to Where You Want to Be)
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No words need be wasted over the fact that all these narcotics are harmful. The question whether even a small quantity of alcohol is harmful or whether the harm results only from the abuse of alcoholic beverages is not at issue here. It is an established fact that alcoholism, cocainism, and morphinism are deadly enemies of life, of health, and of the capacity for work and enjoyment; and a utilitarian must therefore consider them as vices. But this is far from demonstrating that the authorities must interpose to suppress these vices by commercial prohibitions, nor is it by any means evident that such intervention on the part of the government is really capable of suppressing them or that, even if this end could be attained, it might not therewith open up a Pandora's box of other dangers, no less mischievous than alcoholism and morphinism.
Whoever is convinced that indulgence or excessive indulgence in these poisons is pernicious is not hindered from living abstemiously or temperately. This question cannot be treated exclusively in reference to alcoholism, morphinism, cocainism, etc., which all reasonable men acknowledge to be evils. For if the majority of citizens is, in principle, conceded the right to impose its way of life upon a minority, it is impossible to stop at prohibitions against indulgence in alcohol, morphine, cocaine, and similar poisons. Why should not what is valid for these poisons be valid also for nicotine, caffeine, and the like? Why should not the state generally prescribe which foods may be indulged in and which must be avoided because they are injurious? In sports too, many people are prone to carry their indulgence further than their strength will allow. Why should not the state interfere here as well? Few men know how to be temperate in their sexual life, and it seems especially difficult for aging persons to understand that they should cease entirely to indulge in such pleasures or, at least, do so in moderation. Should not the state intervene here too?
More harmful still than all these pleasures, many will say, is the reading of evil literature. Should a press pandering to the lowest instincts of man be allowed to corrupt the soul? Should not the exhibition of pornographic pictures, of obscene plays, in short, of all allurements to immorality, be prohibited? And is not the dissemination of false sociological doctrines just as injurious to men and nations?
Should men be permitted to incite others to civil war and to wars against foreign countries? And should scurrilous lampoons and blasphemous diatribes be allowed to undermine respect for God and the Church?
We see that as soon as we surrender the principle that the state should not interfere in any questions touching on the individual's mode of life, we end by regulating and restricting the latter down to the smallest detail. The personal freedom of the individual is abrogated. He becomes a slave of the community, bound to obey the dictates of the majority. It is hardly necessary to expatiate on the ways in which such powers could be abused by malevolent persons in authority.
The wielding, of powers of this kind even by men imbued with the best of intentions must needs reduce the world to a graveyard of the spirit. All mankind's progress has been achieved as a result of the initiative of a small minority that began to deviate from the ideas and customs of the majority until their example finally moved the others to accept the innovation themselves. To give the majority the right to dictate to the minority what it is to think, to read, and to do is to put a stop to progress once and for all.
Let no one object that the struggle against morphinism and the struggle against
"evil" literature are two quite different things. The only difference between them is that some of the same people who favor the prohibition of the former will not agree to the prohibition of the latter.
”
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Ludwig von Mises (Liberalism: The Classical Tradition)
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Sinbad Vapors
“
all modes of travelling, the American customs, with reference to the means of personal cleanliness and wholesome ablution, are extremely negligent and filthy; and I strongly incline to the belief that a considerable amount of illness is referable to this cause.
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Charles Dickens (American Notes and Pictures from Italy)
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You need to know why customers are interested in engaging in general and with you in particular. You need a clear picture of what you should be offering to particular customers, not just what you’ve already offered to the many other customers in your massive database. You have to identify where your customers, present and future, prefer to be served—across which channels, locations, and business jurisdictions. And you need to know how you are going to deliver what your customers expect, not just how you’ve done it before.
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Alan Trefler (Build For Change: Revolutionizing Customer Engagement through Continuous Digital Innovation)
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By early 2014, WhatsApp users were sharing more pictures than were posted on Facebook and the service had twice as many users as Twitter. WhatsApp was adding a million users a day when Facebook decided it had to buy them for $19 billion. WhatsApp is a classic network model subscription, in which the value of being a subscriber increases as more people subscribe.
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John Warrillow (The Automatic Customer: Creating a Subscription Business in Any Industry)
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Your pitch should explain what you are working on, the technical insight that’s driving it, how you are measuring your success (particularly customer benefit), and perhaps how it fits into the big picture.
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Eric Schmidt (How Google Works)
“
Included with the basic package is five hour reception coverage, a photo montage at the beginning of the video, and a highlight recap at the end. The photo montage includes up to 25 customer supplied pictures and an invitation, set to music along with titling and serves as the opening to the video. The photo montage is prepared ahead of time, days before the reception but it is not intended to be shown at the reception. Rather it is intended to be a professional quality introduction to the your fully edited video and it will distinguish your work from that of non-professionals. The highlight recap is similar to the photo montage as they are both set to music, but the recap is composed of short snippets of video that you shot from the event, rather than photos that were supplied by the customer. The finished edited video is comprised of three main parts; the photo montage, the main body, and the highlight recap. The entire video is typically two hours in duration.
”
”
Jeffrey Goldberg (Start Up a Photography or Videography Business On A Shoestring - Learn From The Pros How To Generate Good Income In Your Spare Time)
“
most terminations are due to poor hiring processes. It is difficult to correct a hire when the person really doesn’t fit the position. Sometimes we think that all a failing person needs is more training, but the majority of failure is not due to a lack of training. If you start with a “meatball” and train it, all you end up with is a trained “meatball.” Motivated people, suited to the task, will self-train if that is what they need to succeed. Training is certainly necessary, but don’t rely on it to correct a poor hire. In the big picture, salespeople fail because they don’t set achievable goals, they can’t handle failure and are frustrated by it, or they forget that their purpose is to serve the customer. These are the traits you want to qualify in the hiring process, in addition to their motivation level. One way to identify whether an applicant has these traits is to look at the person’s record of past performance, his or her track record of success.
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John R. Treace (Nuts and Bolts of Sales Management: How to Build a High-Velocity Sales Organization)
“
When Derek Sivers first built his business CDbaby.com, he set up a standard confirmation email to let customers know their order had been shipped. After a few months, Derek felt that this email wasn’t aligned with his mission—to make people smile. So he sat down and wrote a better one. Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed on a satin pillow. A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved “Bon Voyage!” to your package, on its way to you, in our private CD Baby jet on this day, Friday, June 6th. I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!! —Derek Sivers, Anything You Want The result wasn’t just delighted customers. That one email brought thousands of new customers to CD Baby. The people who got it couldn’t help sharing it with their friends. Try Googling “private CD Baby jet”; you’ll find over 900,000 search results to date. Derek’s email has been cited by business blogs the world over as an example of how to authentically put your words to work for your business.
”
”
Bernadette Jiwa (The Fortune Cookie Principle: The 20 Keys to a Great Brand Story and Why Your Business Needs One)
“
Business was booming for Tiffany & Co. in the late 1990s, thanks to the introduction of a new affordable silver jewellery line. The $110 silver charm bracelet inscribed with the Tiffany name was coveted by teenage girls, causing sales of the new silver product line to skyrocket 67% between 1997 and 2002. By 2003, company earnings had doubled and the silver jewellery line accounted for a third of Tiffany’s U.S. sales. And yet the queues of excited girls didn’t fill the store managers with joy. Sure, sales were up and stores were busy, but the people close to the brand, who understood its heritage, began to worry that this lower price point would forever change how the brand was perceived by its high-end customers. “We didn’t want the brand to be defined by any single product.” —Michael Kowalski, CEO, Tiffany & Co. Despite some unease from investors, Tiffany raised prices on their most popular silver products by 30% over the next three years and managed to halt the growth of their highly profitable silver line. And so the company sacrificed short-term gain and profits for the long-term good of the brand by telling the story they wanted customers to believe—that Tiffany’s represents something special. A client recently told me about her friend’s excited engagement announcement on Facebook. All she did was post a photo of the Tiffany blue box—not a picture of the ring in sight. The box alone was enough to say everything she wanted to say. QUESTIONS FOR YOU How are you least like the competition?
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Bernadette Jiwa (The Fortune Cookie Principle: The 20 Keys to a Great Brand Story and Why Your Business Needs One)
“
Your pitch should explain what you are working on, the technical insight that’s driving it, how you are measuring your success (particularly customer benefit), and perhaps how it fits into the big picture. Know this and practice it so you can say it with conviction.
”
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Eric Schmidt (How Google Works)
“
In the well reported Kubizek period from late 1904 through mid-1908, with its additiona data from the circumstances of failure at school, lung ailment, and tragic episode of his mother’s death, the picture remains the same. Hitler’s character is one of bold license for a youngster, but not directed toward dissolute behavior or activity that gives a hint of evil. Hitler devoured grand opera and classical music, painted, sketched, planned a great new Linz; he wrote sonnets, communed with nature, and exuded politeness and reserve. These are activities and qualities that suggest potential, although overblown, aspirations to artistic genius. What we see, like it or not, is morally laudable behavior and aspiration on the part of a young man in his teens. But is there a dark side somewhere in this picture?
If there were a dark side, it probably would have been the light gray of the contempt that he had for many of his school teachers and his resistance to formal education. Hitler’s comments in Mein Kampf support such contempt and are buoyed by his indelible comment, about his tour of the customs office where his father worked, that the clerks and officials squatted about as monkeys in cages.
-- Hitler: Beyond Evil and Tyranny, p. 101
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Russel H.S. Stolfi (Hitler: Beyond Evil and Tyranny (German Studies))
“
tips on staying motivated daily: read for an hour a day (business or personal development books) watch YouTube videos on network marketing and motivation listen to business and network marketing podcasts work out and eat healthy have a daily routine and schedule and stay consistent set goals and do the work make a to do list every night before bed read positive affirmations in the mirror create a vision board put a note or picture of the lifestyle you want to live on your laptop
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Argena Olivis (How To Get Customers In Your Network Marketing Company: The Complete Guide To Converting Leads To Loyal Customers (network marketing, multilevel marketing, direct sales, mlm))
“
Stories aren’t a written form of requirements; telling stories through collaboration with words and pictures is a mechanism that builds shared understanding. Stories aren’t the requirements; they’re discussions about solving problems for our organization, our customers, and our users that lead to agreements on what to build. Your job isn’t to build more software faster: it’s to maximize the outcome and impact you get from what you choose to build.
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Jeff Patton (User Story Mapping: Discover the Whole Story, Build the Right Product)
“
If you stop and think about your best salespeople—the ones bringing in the biggest deals from the most complex customers, you can see them in this picture. Chances are they’re your best Challengers.
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Matthew Dixon (The Challenger Sale: Taking Control of the Customer Conversation)
“
If you have a list of numbers that you would like your fax marketing company to broadcast to, they will. It's that easy. Much of the time you can even do it
throughemail, but either way, you all of them the ad and the list and they'll take care of it. The problem is, people can make a few mistakes when typing up long
listsof numbers or possibly have a customer listed more than once, so their fax number should make it onto the list several times. Shredding cause some
problemsonce the ad starts going out, especially when short term installment loan fax machine is overrun by multiple ads coming a person. Fortunately for
businesstoday, the fax marketing industry has set up, in the majority of cases, a screening process that will guarantee that no number on your list gets more
thanone fax, even in the event you listed it several times.
Sure - you precisely how many leads (opt-ins) each promotion generates immediately the. you can precisely how much each lead spend you . an individual
alsocan know -- generally -- simply how much your average lead will expend with you over the time.
Faster Moolah: Unlike the U.S. Postal Service which takes two fax list marketing to 3 weeks to provide bulk mail, the Internet lets me deliver my sales
messageand begin generating sales instantly.
If to be able to pictures, or marketing plans written on a table napkin and do not want to have supply file for it, then you just take a picture associated with in
yourdigital camera or phone camera that has it transferred to your computer. It is then ready for sending as an internet based fax list marketing.
Now, since it's outright develop a call to action straight away, several to convince first, so lets buy fax marketing get started. Initially, you might need to pique
yourprospect's interest. You'll be able to do this visually, a few eye catching design. You will do it literally start by making an appealing offer, or possibly by
spellingout an edge of goods. Better still, you may make use of both approaches.
Twitter.com is really a source that can announce publishing a paper, changes to your website, good books and articles, workshops that you could be offer, etc.
Manyoffer free things like recordings, articles, etc. It's another strategy network with the other professionals. It's popularity is exploding.
Most business people still consider direct mail to be one of the extremely credible methods in contact with them. This makes marketing your services and
productswith a mailing list a choice.
Be an important person - Show for ones customers that you're made of flesh and blood. Add your complete name, phone number, fax, email address contact
infoand business address showing that you might be a real guy with the business!
faxmarketing.club/
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Financial Advisor Marketing - How Regarding First In Line
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happily for a few seconds, then picked up the parcel Hedwig had brought. Inside this, too, there was a wrapped present, a card, and a letter, this time from Hermione. Dear Harry, Ron wrote to me and told me about his phone call to your Uncle Vernon. I do hope you’re all right. I’m on holiday in France at the moment and I didn’t know how I was going to send this to you — what if they’d opened it at customs? — but then Hedwig turned up! I think she wanted to make sure you got something for your birthday for a change. I bought your present by owl-order; there was an advertisement in the Daily Prophet (I’ve been getting it delivered; it’s so good to keep up with what’s going on in the wizarding world). Did you see that picture of Ron and his
”
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J.K. Rowling (Harry Potter and the Prisoner of Azkaban (Harry Potter, #3))
“
The third way is to use certain key phrases that paint a picture that runs counter to the worries and concerns that a typical high–action-threshold prospect ruminates on. Some examples of this are: “I’ll hold your hand every step of the way” … “We pride ourselves on long-term relationships” … “We have blue-chip customer service.
”
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Jordan Belfort (Way of the Wolf: Straight line selling: Master the art of persuasion, influence, and success)
“
That everyone in the corporate food chain, up to Price and even Bezos, was convinced of the need to work with theaters on their terms and not put their movies on Amazon Prime until five months after they debuted on the big screen proved the company was all-in on art-house movies. It was, in fact, the core of Amazon’s strategy. Rather than serve everyone everything they might want, as Netflix was doing with its mix of Adam Sandler comedies, Will Smith action flicks, and some indies, Amazon wanted to build a distinct identity for its Prime Video service. By making a particular kind of movie, everyone at Amazon figured, they would build an identity for their service, one that made it noticeably different from what almost everyone else in Hollywood was doing. Sure, many people wouldn’t be interested in the weird, depressing, or simply outré works that it was releasing, but at least those who were into it would love it. Amazon executives distinctly didn’t want a studio that was as bland as the company’s selection of USB cables. “We don’t want something that 80 percent of the audiences eventually gets around to watching,” said Hope. “We want the thing that 20 percent of the audience is so passionate about, they’ll break up with you if you don’t feel the same way. We want to inspire an urgent need to see.” In addition, the people who go to art-house movies tend to be upscale, well-educated people who live in cities and who like to shop online. If the ultimate goal of Amazon’s movie business was to attract, retain, and engage Prime subscribers, it only made sense to draw people who would buy the most computers, books, and Kindles online. “They are often very good retail customers,” Price said sheepishly. “So that’s not a bad thing.
”
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Ben Fritz (The Big Picture: The Fight for the Future of Movies)
“
If Tivo marks the beginning of the shift from the Brand Age to the Product Age, the summer of 2020 saw the Brand Age’s end. The killing of George Floyd and subsequent protests briefly displaced the pandemic in the front and center of our national consciousness, making obvious the passing of the Brand Age into history. Seemingly every brand company did what they always do when America’s sins are pulled out from the back of the closet where we try to keep them hidden: they called up their agencies and posted inspiring words, arresting images, and black rectangles. Message: We care. Only this time, it didn’t resonate. Their brand magic fizzled. First on social media, then tumbling from there onto newspapers and evening news, activists and customers started using the tools of the new age to compare these companies’ carefully crafted brand messages with the reality of their operations. “This you?” became the Twitter meme that exposed the brand wizards. Companies who posted about their “support” for black empowerment were called out when their own websites revealed the music did not match the words. The NFL claimed it celebrates protest, and the internet tweeted back, “This you?” under a picture of Colin Kaepernick kneeling. L’Oréal posted that “speaking out is worth it” and got clapped back with stories about dropping a model just three years earlier for speaking out against racism. The performative wokeness across brands felt forced and hollow. Systemic racism is a serious issue, and a 30-second spot during The Masked Singer doesn’t prove you are serious about systemic racism. That’s always been true, about ads on any issue, but social media and the ease of access to data on the internet has made it much harder for companies to pretend.
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Scott Galloway (Post Corona: From Crisis to Opportunity)
“
Beside him was a small employee sweeping the floor, just by Andrei. The cleaner clenched the broom with effort and quick movements. She moved forcefully, with so much vigor that one saw a girl scout. But wrinkles had already formed on her neck, that sweated, moistening her black wig. Andrei stared, noticing she was damn good at her job, but too good. She would bend her legs to sweep the difficult corners of the shop. The woman would adjust the picture frames on the wall and wipe down the chairs, tasks which were not part of her required duties. Whenever her co-workers talked casually, the woman steered the conversation to the topic of the conditions of the store, which she knew, or to certain customers, who she knew, or to how business was, which she knew. She drove back home with a smile, knowing she’d done a great job that day. “They need me! Otherwise, who else would have caught the slip hazard by the trash? No one, not even my manager!” she would say before bed. She was naturally helpful. It was tragic to see that kind employee, happy like a little child, be so great at some stupid shop, when in her pumped a heart large enough to fuel the future, a forest, or a country. There was no structure of life, or invention yet created, whose mechanism could righteously allocate the innocence and love embedded in the warm blood of a human being. There deserved to be. She was sacred. But the world, decidedly corporate, had seized her, eaten her up, devouring what was left of the lively.
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Kristian Ventura (A Happy Ghost)
“
In an effort to help decode these buyer actions, researchers from consumer intelligence firm Motista found specific “emotional motivators” that provide a critical indicator of customers’ potential affinity to a company.2 In fact, these emotional motivators, a proxy for value, were more compelling than any other metric in terms of driving key buying sentiments such as brand awareness and customer satisfaction. While hundreds of emotional motivators were found to drive consumer behavior, the study found ten that drove significant levels of customer value across all of the categories studied. I am inspired by a desire to: Brands can leverage this motivator by helping customers: Stand out from the crowd Project a unique social identity; be seen as special Have confidence in the future Perceive the future as better than the past; have a positive mental picture of what’s to come Enjoy a sense of well-being Feel that life measures up to expectations and that balance has been achieved; seek a stress-free state without conflicts or threats Feel a sense of freedom Act independently, without obligations or restrictions Feel a sense of thrill Experience visceral, overwhelming pleasure and excitement; participate in exciting, fun events Feel a sense of belonging Have an affiliation with people they relate to or aspire to be like; feel part of a group Protect the environment Sustain the belief that the environment is sacred; take action to improve their surroundings Be the person I want to be Fulfill a desire for ongoing self-improvement; live up to their ideal self-image Feel secure Believe that what they have today will be there tomorrow; pursue goals and dreams without worry Succeed in life Feel that they lead meaningful lives; find worth that goes beyond financial or socioeconomic measures
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David Priemer (Sell the Way You Buy: A Modern Approach To Sales That Actually Works (Even On You!))
“
The three elements to galvanize your genius are Know, Flow, and Show. Know means to clearly articulate what success looks like and the fundamental behaviors that make it happen. Flow is your ability to translate vision into behaviors and ensure all employees understand what they’re doing, why they’re doing it, and how their work fits into the big picture. Show is about demonstrating that leaders and team members know what to do, do it well, and address unforeseen challenges before the rust sets in.
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Karin Hurt (Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates)
“
However, this one measurement—daily revenue—only gives a limited picture of what’s really going on. Just because someone pays for a meal doesn’t mean they enjoy the meal. Even dissatisfied customers are unlikely to dine and dash. In fact, if you’re only measuring revenue, the food might be getting worse but you’re making up for it with marketing or discounts or some other method.
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James Clear (Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones)
“
Roy was probably the most overrated bird dog in history. He wasn’t much of a hunter at all; he would point rabbits, for example. But the associates and the customers got a kick out of visiting with him in the stores, and once we put his name and picture on our private label dog food, it sold tons. Another thing about Roy that was very unusual: he was a great tennis dog. He would go with me to the tennis court and lay there, and whenever the ball went out of the court, over the fence, or whatever, he would go chasing after it and bring it back to me.
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Sam Walton (Sam Walton: Made In America)
“
Let us turn to Harriet Jacobs for guidance in imagining. Jacobs masterminded her family’s escape from North Carolina to New York. From her room in the home of an employer in upstate New York in the 1850s, Jacobs penned a penetrating memoir of social critique. Hers was the first autobiography by a Black woman to reveal the insidious culture of sexual harassment and assault in slavery as well as to confront the gender double standard between white women and Black women in Victorian society, which always categorized Black women as impure. She expressed, pointedly, that those who have not experienced legalized bondage can never know “what it is to be a slave; to be entirely unprotected by law or custom; to have the laws reduce you to the condition of a chattel, entirely subject to the will of another.” We cannot enter the consciousness of a girl born into slavery who matures to give birth into slavery and can have no reasonable hope of rescue.30 We cannot know Rose, but we can draw on the resources at our disposal—documents, cityscapes, architectural records and the built environment she inhabited, slave narratives, and Ruth’s inscription on the sack—to picture the woman she might have been and summon the shape of her daily life.
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Tiya Miles (All That She Carried: The Journey of Ashley's Sack, a Black Family Keepsake)
“
Large fountain glasses arrived at our table, layered with sweet beans, caramelized saba bananas, jackfruit, palm fruit, nata de coco, and strips of macapuno topped with shaved ice, evaporated milk, a slice of leche flan, a healthy scoop of ube halaya, and a scattering of pinipig, the toasted glutinous rice adding a nice bit of crunch. This frosty rainbow confection raised my spirits every time I saw it, and both Sana and I pulled out our phones to take pictures of the dish.
She laughed. "This is almost too pretty to eat, so I wanted to document its loveliness before digging in."
"This is for the restaurant's social media pages. My grandmother only prepares this dish in the summer, so I need to remind our customers to come while it lasts."
"How do we go about this?" Rob asked, looking at his rapidly melting treat in trepidation.
"Up to you. You can mix everything together like the name says so that you get a bit of everything in each bite. Or you can tackle it layer by layer. I'm a mixing girl, but you better figure it out fast or you're going to be eating dessert soup."
We all dug in, each snowy bite punishing my teeth making me shiver in delight. I loved the interplay of textures---the firmness of the beans versus the softness of the banana and jackfruit mingling with the chewiness of the palm fruit, nata de coco, and macapuno. The fluffy texture of the shaved ice soaked through with evaporated milk, with the silky smoothness of the leche flan matched against the creaminess of the ube halaya and crispiness of the pinipig. A texture eater's (and sweet tooth's) paradise.
"This is so strange," Valerie said. "I never would've thought of putting all these things together, especially not in a dessert. But it works. I mean, I don't love the beans, but they're certainly interesting. And what are these yellow strips?"
"Jackfruit. When ripe, they're yellow and very sweet and fragrant, so they make a nice addition to lots of Filipino desserts. They were also in the turon I brought to the meeting earlier. Unripe jackfruit is green and used in vegetarian recipes, usually.
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Mia P. Manansala (Homicide and Halo-Halo (Tita Rosie's Kitchen Mystery, #2))
“
Direct Calls to Action It bears repeating: there should be one obvious button to press on your website, and it should be the direct call to action. When I say, “one obvious button,” I don’t mean “only one button,” but rather one that stands out. Make the button a different color, larger, a bolder text, whatever you need to do. Then repeat that same button over and over so people see it as they scroll down the page. Our customers should always know we want to marry them. Even if they’re not ready, we should keep saying it. You just never know when they’re going to want to make a commitment, and when they do, you want to be on one knee, holding flowers, smiling for the picture. Examples of direct calls to action are •Order now •Call today •Schedule an appointment •Register today •Buy now Direct calls to action can be included at the end of every e-mail blast, on signage, in our radio ads, and even in our television commercials. Consider including direct calls to action in every team member’s e-mail signature, and if you really want to get the point across, on all your business cards. The idea is to make it very clear what we’d like customers to do: to make a purchase so we can help them solve their problem.
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Donald Miller (Building a StoryBrand: Clarify Your Message So Customers Will Listen)
“
The women in my family are bitches.
Cranky bitches.
Stuck up bitches.
Customer service turned sour bitches.
Can I help you? bitches.
Next in line bitches.
I like this purse 'cause it makes me look mean bitches.
Can you take a picture of my outfit
full length,
get the heels in bitches.
I always wear heels to la fiesta
I never take them off bitches.
All men will kill you bitches.
All men will leave you anyway, bitches.
You better text me when you get home okay bitches.
Pray before the baby comes bitches.
Pray before the plane takes off bitches.
She has my eyes, my big mouth and my fight, bitches.
Sing to the scabs on her knees when she falls down bitches.
It's okay not to be liked bitches.
Give abuelita bendiciones bitches.
The vengeful, violent,
pissed,
prissed,
and polished.
Lipstick stained on an envelope,
I'll be damned if I'm compliant bitches.
The what did you call to us? What did you say to us? What's that kind of love called again?
Bitches.
”
”
Melissa Lozada-Oliva (peluda (Button Poetry))