“
If the end result is customer satisfaction, your business will thrive. If the end result is customer loyalty, your business will bloom.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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Keep your focus on increasing customer satisfaction and building customer relationships, everything else will take care of itself.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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My armpits are not only rank, but they’re ranked number one in customer satisfaction. Try them for free or your money back.
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Jarod Kintz (The Titanic would never have sunk if it were made out of a sink.)
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If you want to keep your customers happy, start by keeping your employees happy.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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The most important purpose of any product is to satisfy a customer’s need and not the entrepreneur’s need.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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Customers want someone just like them, even when it comes to picking a company.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
It feels amazing to know that there is an increased demand for your product, but customer experience and satisfaction are consequential for long-lasting business growth.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
We have to start listening to what our ideal customers have to say about our product with an open mind.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in satisfying their needs as well as delighting them.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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It’s okay to be wrong but it’s not okay to not accept it. When we fail to acknowledge and admit that we were wrong, we hinder our mind from learning something new.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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Fortifying the company involves implementing quality control measures to ensure product safety and customer satisfaction.
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Hendrith Vanlon Smith Jr. (Board Room Blitz: Mastering the Art of Corporate Governance)
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Post-purchase dissonance is when the customers regret the product that they have just bought.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
“
...But the heart is not a computer that can be upgraded so quickly and easily with the latest version of love.
Love cannot be sealed hermetically inside a tight box like any other on the store shelf; even though the word itself is in public domain, its quality is not.
Love cannot promise a full customer satisfaction garanteed or a whole lifetime of dreams shared refunded, with no questions asked.
Love cannot be agreed to in terms and conditions as quickly as the "Next" button being clicked. These unspoken terms and conditions grow and develop over time until it gets very messy, and no one remembers how such a mess of accusation and anger was able to overshadow their pure ecstasy of love, the spark between two people turning on a new operation system of togetherness for the first time.
Love is always beta; never a golden master.
If love were a computer, constant bug reports and subsequent fixes are the name of the game, and there are many unexplained breakdowns. The heart is too stubborn for explanations and too impatient for forgiveness, and there is usually no one at the tech support line.
Forgive me stan, if I've crashed so often. It's just to hard to boot up to a whole new future without you. I am an empty monitor in search of a "hello.
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Raymond Luczak
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The golden rule here is to stop assuming what your customers are going to like and what they won’t. Instead, start putting yourself in their shoes to familiarize yourself with their needs and wants. That way you will never go wrong.
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Pooja Agnihotri (17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure)
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If you promise the moon, be able to deliver it.
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Byrd Baggett (Satisfaction Guaranteed: 236 Ideas to Make Your Customers Feel Like a Million Dollars)
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That only a few, under any circumstances, protest against the injustice of long-established laws and customs, does not disprove the fact of the oppressions, while the satisfaction of the many, if real only proves their apathy and deeper degradation.
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Elizabeth Cady Stanton
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The economy is always changing. Therefore, business strategy should change to adapt. And the way to adapt is to find new ways to add value to the customers lives.
At Mayflower-Plymouth, we're here to help your business thrive in this way.
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Hendrith Vanlon Smith Jr. (The Wealth Reference Guide: An American Classic)
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If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?
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Jeffrey Gitomer (Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know)
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The Ladies Buddenbrook from Breite Strasse did not weep, however - it was not their custom. Their faces, a little less caustic than usual at least, expressed a gentle satisfaction at death's impartiality.
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Thomas Mann (Buddenbrooks: The Decline of a Family)
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Satisfied customer is the best source of advertisement
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G.S. Alag
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If you don't appreciate your customers, someone else will.
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Jason Langella
“
Nothing consoles and comforts like certainty does.
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Amit Kalantri (Wealth of Words)
“
The number-one corporate objective, when crossing the chasm, is to secure a distribution channel into the mainstream market, one with which the pragmatist customer will be comfortable. This objective comes before revenues, before profits, before press, even before customer satisfaction. All these other factors can be fixed later - but only if the channel is established.
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Geoffrey A. Moore (Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers)
“
A customer talking about their experience with you is worth ten times that which you write or say about yourself.
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David J. Greer (Wind In Your Sails)
“
No customer walks into your business,
gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.
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Bill Quiseng
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When your employees are happy at work, they do a better job. And when they do a better job, customers feel it. And when customers feel that happiness coming from a companies employees, it's like they just wanna spend their money there.
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Hendrith Vanlon Smith Jr.
“
Capitalize on charm by continually captivating your customer.
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Ryan Lilly
“
Customers loves certainty, make sure you give it to them.
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Amit Kalantri
“
Value can’t be created without understanding what people want (market research). Attracting customers first requires getting their attention, then making them interested (marketing). In order to close a sale, people must first trust your ability to deliver on what’s promised (value delivery and operations). Customer satisfaction depends on reliably exceeding the customer’s expectations (customer service). Profit sufficiency requires bringing in more money than is spent (finance).
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Josh Kaufman (The Personal MBA: Master the Art of Business)
“
The husband and wife who open another delicatessen store or another Mexican restaurant in the American suburb surely take a risk. But are they entrepreneurs? All they do is what has been done many times before. They gamble on the increasing popularity of eating out in their area, but create neither a new satisfaction nor new consumer demand. Seen under this perspective they are surely not entrepreneurs even though theirs is a new venture. McDonald’s, however, was entrepreneurship. It did not invent anything, to be sure. Its final product was what any decent American restaurant had produced years ago. But by applying management concepts and management techniques (asking, What is “value” to the customer?), standardizing the “product,” designing process and tools, and by basing training on the analysis of the work to be done and then setting the standards it required, McDonald’s both drastically upgraded the yield from resources, and created a new market and a new customer. This is entrepreneurship.
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Peter F. Drucker (Innovation and Entrepreneurship)
“
It may be that in his rogues the writer gratifies instincts deep-rooted in him, which the manners and customs of a civilised world have forced back to the mysterious recesses of the subconscious. In giving to the character of his invention flesh and bones he is giving life to that part of himself which finds no other means of expression. His satisfaction is a sense of liberation. The writer is more concerned to know than to judge.
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W. Somerset Maugham (The Moon and Sixpence)
“
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. ” Jack Welch, former CEO of GE
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Anonymous
“
Efficiency is to do what is effective, achieve high customer satisfaction with less operating cost, and improve employee productivity with good teamwork.
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Pearl Zhu (Quality Master)
“
From what I know of you already, you have quite a reputation for providing customer satisfaction."
Julie's cheeks burned. For Kate's benefit she said, "I try."
"Oh, I'm certain you do more than try. You go all out." He paused for several beats. Then, "I've driven past the gallery thousands of times and always admired the works displayed in the windows. But I haven't had a reason to stop."
"And now you did?"
"Now I did."
She drew herself up. "Well, I'm sure Katherine will find the perfect piece for you. She's very knowledgeable."
"He came to see you."
"That's right, Ms. Rutledge. Not that Ms. Fields isn't perfectly charming and, I'm sure, knowledgeable." He shot Kate a smile over his shoulder, which she returned before he came back around to Julie. "But I'm placing myself in your very capable hands.
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Sandra Brown (Smash Cut (Mitchell & Associates, #1))
“
Wash me.” Damen had never performed a servile task in his life, but he supposed that this one would not overwhelm either his pride or his comprehension. By now he knew the customs of the baths. But he felt a sense of subtle satisfaction from Laurent, and a corresponding internal resistance. It was an uncomfortably intimate form of attendance; he was not restrained, and they were alone, one man serving another. All
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C.S. Pacat (Captive Prince (Captive Prince, #1))
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In neo-classical economic theory, it is claimed without evidence that people are basically self-seeking, that they want above all the satisfaction of their material desires: what economists call "maximising utility". The ultimate objective of mankind is economic growth, and that is maximized only through raw, and lightly regulated, competition. If the rewards of this system are spread unevenly, that is a necessary price. Others on the planet are to be regarded as either customers, competitors or factors of production. Effects upon the planet itself are mere "externalities" to the model, with no reckoning of the cost - at least for now. Nowhere in this analysis appears factors such as human cooperation, love, trust, compassion or hatred, curiosity or beauty. Nowhere appears the concept of meaning. What cannot be measured is ignored. But the trouble is that once our basic needs for shelter and food have been met, these factors may be the most important of all.
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Carne Ross (The Leaderless Revolution: How Ordinary People Will Take Power and Change Politics in the 21st Century)
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Customers who are fully satisfied require no further satisfaction. They must be sold a version of themselves that is constantly just out of reach. I believe in the same approach for music. Too harmonious, and everyone falls asleep. It’s the sheer grip, that bit of nail, that has always made my playing what it is. That fine line between beauty and ugliness, ripeness and rot, is what keeps an audience listening with held breath.
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Ling Ling Huang (Natural Beauty)
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We’ve started asking partners to use their intellect and creativity, rather than telling them ‘take the coffee out of the box, put the cup here, follow this rule,’ ” said Kris Engskov, a vice president at Starbucks. “People want to be in control of their lives.” Turnover has gone down. Customer satisfaction is up.
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Charles Duhigg (The Power Of Habit: Why We Do What We Do In Life And Business)
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There are three powerful reasons for learning to provide great customer service: greater job satisfaction, reduced stress and hassle, and enhanced job success.
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Robert Bacal (Perfect Phrases for Customer Service (Perfect Phrases Series))
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Create wow moments for your prospects and watch you online sentiment increase.
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Stacey Kehoe
“
Whatever you do, go extra mile to satisfy your customers
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Sunday Adelaja (No One Is Better Than You)
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the measure of your success is the level of service you provide and the total satisfaction of your customers.
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Ron Kaufman (UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!)
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If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business model in the world.
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David Green (More Than a Hobby: How a $600 Startup Became America's Home and Craft Superstore)
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The customers perception is your reality. What they think about your products , MATTER. If you dont put your customers perception first, THE GAME IS OVER.
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Sharfaraz Ahmed
“
For a macro cross-industry view, however, consider the robust methodology used in The American Customer Satisfaction Index (ACSI), developed by Claes Fornell in conjunction with the National Quality Research Center (NQRC), Stephen M. Ross School of Business at the University of Michigan. ACSI measures consumer satisfaction with goods and services in the United States.
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Robert Thompson (Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies)
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Our focus is our customers’ success. At the end of the day, if your customers are successful, they will also be satisfied. But satisfaction is not success. In today’s business environment, and certainly in tomorrow’s, mistaking one for the other can be fatal.
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Rob Bernshteyn (Value as a Service: Embracing the Coming Disruption)
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If Max Weber was right and the ethical principle of the producing life was (and always needed to be, if the aim was a producing life) the delay of gratification, then the ethical guideline of the consuming life (if the ethic of such a life can be presented in the form of a code of prescribed behaviour) has to be to avoid staying satisfied. For a kind of society which proclaims customer satisfaction to be its sole motive and paramount purpose, a satisfied consumer is neither motive nor purpose — but the most terrifying menace.
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Zygmunt Bauman (Consuming Life)
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The more the customer is involved in the process of service production and delivery, the greater the perceived value and satisfaction. . . Consumers (as individuals and as a group of interacting subjects) become partial employees and employees become partial consumers.
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Nicholas Ind (Brand Together: How Co-Creation Generates Innovation and Re-energizes Brands)
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You know those people who go to work and they’re completely satisfied with their lives? The ones who feel a sense of personal satisfaction from walking through the doors in the morning because they know that they made the right decision? I’m not one of those people. The only thing that kept me functioning like a regular human being was a grim satisfaction that at least I didn’t work in customer service. The only thing I disliked more than tabloids were people. Somewhere along the line, I’d developed a deep, burning dislike for the human race. There seemed to be no cure.
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Adrianne Brooks (Kissed by Moonlight (Wild Hunt, #1))
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The ‘Regal Seven (key) Ingredients of a Successful Company’ is:
Pursue the goal of Profit Maximization keeping in mind the shareholders interests.
To be achieved by developing and rendering Quality Goods and Services at a Reasonable Price.
By inculcating Value and Ethics within the structure
Through Sound People Management principles devised and effectively implemented.
Further organizing Learning Programs and instill concept of ‘Learning and Earning’
Develop/Construct Customer Satisfaction.
Build-Build-Build ; Build vision based values, Build your staff, Build customer satisfaction ; and witness your organization being built in the market.
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Henrietta Newton Martin
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Management must think of itself not as producing products but as providing customer-creating value satisfactions. It must push this idea (and everything it means and requires) into every nook and cranny of the organization. It has to do this continuously and with the kind of flair that excites and stimulates the people in it.
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Harvard Business Publishing (HBR's 10 Must Reads on Strategic Marketing (with featured article "Marketing Myopia," by Theodore Levitt))
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Governments and corporations do not live. They have no power, no capacity in and of themselves. They are given life and derive all their authority from their ability to assist, benefit, and transform the lives of the people they touch. All authority emanates from the consent of the governed and the satisfaction of the customer.
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John Lewis (Across That Bridge: Life Lessons and a Vision for Change)
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Siebel, The Magazine has a man in a suit on the cover. He's not smiling, or frowning. He wears a beard that isn't a beard; it's a quotation from a film nobody can put their finger on. 'Customer satisfaction,' says the brochure. 'Seamless integration.' 'Comprehensive upgrade.' Of what? I want to scream. 'Solutions provider.' Siebel has solutions for questions that have not yet been asked, will never be asked.
A Sino-American businessman holds a tiny screen in his hand: 'You're always connected and always available. Some call it a revolution; others call it evolution.' Language is de-fanged, homogenised. Yellow E-tab faces leer at you. Ecstasy without frenzy. Satisfaction, whether you want it or not.
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Iain Sinclair
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Clarify goals and gather satisfaction metrics. Determine the people and skills needed to complete a project. Set up project management tools, plans and processes. Run status meetings and gather status reports. Analyze data to identify opportunities. Identify & implement changes to improve efficiency. Manage changes that come in from the customer. Find ways to keep the project on track even when things go wrong.
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Gayle Laakmann McDowell (Cracking the PM Interview: How to Land a Product Manager Job in Technology (Cracking the Interview & Career))
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But I’m going to say it again anyway: the secret of successful retailing is to give your customers what they want. And really, if you think about it from your point of view as a customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
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Sam Walton (Sam Walton: Made In America)
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Nothing can stop the power of a committed and determined people to make a difference in our society. Why? Because human beings are the most dynamic link to the divine on this planet. Governments and corporations do not live. They have no power, no capacity in and of themselves. They are given life and derive all their authority from their ability to assist, benefit, and transform the lives of the people they touch. All authority emanates from the consent of the governed and the satisfaction of the customer.
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John Lewis (Across That Bridge: Life Lessons and a Vision for Change)
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We’re proud to be offering air conditioning repair and heating services in Chandler for over 10 years. Our certified technicians will develop a solution that is specific to your home’s needs. You can feel confident that our technicians will deliver high quality AC service in Chandler, because we offer a satisfaction guarantee to all of our customers. Simply The Best Heating & Cooling services all makes and models of heating equipment. If you require new heating equipment, Simply the Best is your HVAC repair company in Chandler for replacements and installations.
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Simply The Best Heating & Cooling
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Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum’s built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement—which supports innovation and drives competitive advantage.
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Scott M. Graffius (Agile Scrum: Your Quick Start Guide with Step-by-Step Instructions)
“
By the time they reached Calais he was in tearing spirits. Once on board he had a small Scotch and pacing the deck watched with satisfaction the waves that Britannia traditionally rules. It was grand to see the white cliffs of Dover. He gave a sigh of relief when he stepped on the stubborn English soil. He felt as though he had been away for ages. It was a treat to hear the voices of the English porters, and he laughed at the threatening uncouthness of the English customs officials who treated you as though you were a confirmed criminal. In another two hours he would be home again. That’s what his father always said: “There’s only one thing I like better than getting out of England, and that’s getting back to it.” Already
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W. Somerset Maugham (Christmas Holiday (Vintage International))
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Half the world is laughing at the other half, and all are fools. Either everything is good or everything bad, depending on people's opinions. What one pursues, another flees. Whoever wants to make their own opinion the measure of all things is an insufferable fool. Perfection doesn't depend on one persons' approval: tastes are as plentiful as faces, and as varied. There's not a single failing without its advocate. Nor should we lose heart if something doesn't please someone, for there'll always be someone else it does. But their applause shouldn't go to our heads, for others will condemn such praise. The measure of true satisfaction is the approval of reputable men who are experts in the relevant field. Life doesn't depend on any one opinion, any one custom, or any one century.
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Baltasar Gracián (How to Use Your Enemies (Penguin Little Black Classics, #12))
“
everything that has life gives sign of satisfaction, and the cattle that lie on the ground seem to have great and tranquil thoughts. These halcyons may be looked for with a little more assurance in that pure October weather which we distinguish by the name of the Indian summer. The day, immeasurably long, sleeps over the broad hills and warm wide fields. To have lived through all its sunny hours, seems longevity enough. The solitary places do not seem quite lonely. At the gates of the forest, the surprised man of the world is forced to leave his city estimates of great and small, wise and foolish. The knapsack of custom falls off his back with the first step he takes into these precincts. Here is sanctity which shames our religions, and reality which discredits our heroes. Here we find Nature to be the circumstance which dwarfs every other circumstance, and judges like a god all men that come to her. Nature, Ralph Waldo Emerson
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John Williams (Butcher's Crossing)
“
Greetings and welcome to The Keltic Woodshop. Established since November of 2003 in Kansas City, Missouri, The Keltic Woodshop specializes in custom cabinetry, furniture, and unique fine wood products in a personalized old fashioned handcrafted way. We are a small shop that strives towards individual attention and detail in every item produced.
The Keltic Woodshop of Kansas City specializes in the following products:
Custom Cabinets and Furniture:
We use worldwide exotic woods. Our custom cabinets and furniture contains Russian Birch, Brazilian Cherry, African Mahogany, Asian Teak, Knotty Pine, Walnut, Red Oak, White Oak, and Bolivian Rosewood just to name a few. Custom orders are available.
Handmade Walking Sticks:
Our walking sticks include handcrafted, lightweight, strong, durable, handpainted, handcarved, Handapplied finishes and stains, Alaskan Diamond Willow, Hedgeapple, Red Oak, Memosa, Spalted Birch, and Spalted Ash.
Custom Made Exotic Wood Display Cases:
These are handmade from hardwoods of Knotty Pine, Asian Teak, African Mahogany, Sycamore, Aniegre, African Mahogany, and Black Cherry. We will do custom orders too.
Pagan and Specialty Items:
We have Red Oak and White Oak Ritual Wands with gems, Washington Driftwood Healing Wands with amethyst, crystaline, and citrine points, handpainted Red Oak and Hedgeapple Viking Runes for devination. We can make custom wood boxes for your tarot cards.
Customer satisfaction is our highest priority. If you are looking for unusual or exotic lumbers, then we are the shop you've been searching for. The Keltic Woodshop stands behind and gurantees each item with an owner lifetime warranty on craftsmanship of the product with a replacement, repair, or moneyback in full, no questions asked, policy. We want you happy and completely satisfied with any product you may purchase. We are not a production shop so you will find joinery of woods containing handcut dovetails, as well as mortise and tenon construction. Finishes and stains are never sprayed on, but are applied personally by hand for that quality individual touch.
the-tedswoodworking.com
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Ted McGrath
“
Oh, were we talking about dinner? Well, let me say this: I don’t take it lightly if when I write the word beef someone chooses to read lamb. People talking about a book as if it were just another thing, like a dish, or a product like an electronic device or a pair of shoes, to be rated for consumer satisfaction—that was just the goddamn trouble, you said. Even those aspiring writers your students seemed never to judge a book on how well it fulfilled the author’s intentions but solely on whether it was the kind of book that they liked. And so you got papers stating things like “I hate Joyce, he’s so full of himself,” or “I don’t see why I should have to read about white people problems.” You got customer reviews full of umbrage, suggesting that if a book didn’t affirm what the reader already felt—what they could identify with, what they could relate to—the author had no business writing the book at all. Those hilarious stories that people loved, and loved to share—the book clubber who said, When I read a novel I want someone to die in it; the complaint against Anne Frank’s diary, in which nothing much happens and then the story just breaks off—did not make you laugh.
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Sigrid Nunez (The Friend)
“
Or again, supposing prizes were offered to the magistrates in charge of the market for equitable and speedy settlements of points in dispute to enable any one so wishing to proceed on his voyage without hindrance, the result would be that far more traders would trade with us and with greater satisfaction.
It would indeed be a good and noble institution to pay special marks of honour, such as the privilege of the front seat, to merchants and shipowners, and on occasion to invite to hospitable entertainment those who, through something notable in the quality of ship or merchandise, may claim to have done the state a service. The recipients of these honours will rush into our arms as friends, not only under the incentive of gain, but of distinction also.
Now the greater the number of people attracted to Athens either as visitors or as residents, clearly the greater the development of imports and exports. More goods will be sent out of the country, there will be more buying and selling, with a consequent influx of money in the shape of rents to individuals and dues and customs to the state exchequer. And to secure this augmentation of the revenues, mind you, not the outlay of one single penny; nothing needed beyond one or two philanthropic measures and certain details of supervision.
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Xenophon (On Revenues)
“
. . . everything that has life gives sign of satisfaction, and the cattle that lie on the ground seem to have great and tranquil thoughts. These halcyons may be looked for with a little more assurance in that pure October weather which we distinguish by the name of the Indian summer. The day, immeasurably long, sleeps over the broad hills and warm wide fields. To have lived through all its sunny hours, seems longevity enough. The solitary places do not seem quite lonely. At the gates of the forest, the surprised man of the world is forced to leave his city estimates of great and small, wise and foolish. The knapsack of custom falls off his back with the first step he takes into these precincts. Here is sanctity which shames our religions, and reality which discredits our heroes. Here we find Nature to be the circumstance which dwarfs every other circumstance, and judges like a god all men that come to her. Nature, Ralph Waldo Emerson Aye, and poets send out the sick spirit to green pastures, like lame horses turned out unshod to the turf to renew their hoofs. A sort of yarb-doctors in their way, poets have it that for sore hearts, as for sore lungs, nature is the grand cure. But who froze to death my teamster on the prairie? And who made an idiot of Peter the Will Boy? The Confidence Man, Herman Melville
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John Williams (Butcher's Crossing)
“
President and Chief Operating Officer (COO), accountable for the overall achievement of the Strategic Objective and reporting to the SHAREHOLDERS who include, on an equal basis, Jack and Murray. • Vice-President/Marketing, accountable for finding customers and finding new ways to provide customers with the satisfactions they derive from widgets, at lower cost, and with greater ease, and reporting to the COO. • Vice-President/Operations, accountable for keeping customers by delivering to them what is promised by Marketing, and for discovering new ways of assembling widgets, at lower cost, and with greater efficiency so as to provide the customer with better service, reporting to the COO. • Vice-President/Finance, accountable for supporting both Marketing and Operations in the fulfillment of their accountabilities by achieving the company’s profitability standards, and by securing capital whenever it’s needed, and at the best rates, also reporting to the COO. • Reporting to the Vice-President/Marketing are two positions: Sales Manager and Advertising/Research Manager. • Reporting to the Vice-President/Operations are three positions: Production Manager, Service Manager, and Facilities Manager. • Reporting to the Vice-President/Finance are two positions: Accounts Receivable Manager and Accounts Payable Manager.
”
”
Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
“
But when they arrived, Honor reached out and pressed the override button, holding the lift doors closed, and turned to him.
"Mr. Hauptman," she said in a vioce of frozen helium, "you've seen fit to insult me and my officers and to threaten my parents. In fact, you have descended to the tactics of gutter scum, and that, in my opinion, Sir, is precisely what you have proven yourself to be." Hauptman's nostrils flared in a congested face, but she continued in that same ice-cold voice.
"I am fully aware that you have no intention of forgetting this incident. Neither, I assure you, have I. I am a Queen's officer. As such, I will react to any personal attack upon me only if and as it arises, and for myself, both personally and as a Queen's officer, I dislike the custom of dueling. But, Mr. Hauptman, should you ever attempt to carry through your threat against my parents-" her eyes were leveled missile batteries and the tic at the corner of her mouth jerked like a living thing "-I will denounce you publicly for your contemptible actions and demand satisfaction. And when you accept my challenge, Mr. Hauptman, I will kill you like the scum you are."
Hauptman stepped back against the wall of the lift, staring at her in shocked disbelief.
"Believe it, Mr. Hauptman," she said very, very softly, and let the lift door open at last.
”
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David Weber (On Basilisk Station (Honor Harrington, #1))
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OR. I will tell you, but these are the beginning for me of many [125] woes. After these evil things concerning my mother, on which I keep silence, had been wrought, I was driven an exile by the pursuits of the Erinnyes, when Loxias sent my foot [126] to Athens, that I might render satisfaction to the deities that must not be named. For there is a holy council, that Jove once on a time instituted for Mars on account of some pollution of his hands. [127] And coming thither, at first indeed no one of the strangers received me willingly, as being abhorred by the Gods, but they who had respect to me, afforded me [128] a stranger's meal at a separate table, being under the same house roof, and silently devised in respect to me, unaddressed by them, how I might be separated from their banquet [129] and cup, and, having filled up a share of wine in a separate vessel, equal for all, they enjoyed themselves. And I did not think fit to rebuke my guests, but I grieved in silence, and did not seem to perceive [their conduct,] deeply groaning, because I was my mother's slayer. [130] But I hear that my misfortunes have been made a festival at Athens, and that this custom still remains, that the people of Pallas honor the Libation Vessel. [131] But when I came to the hill of Mars, and stood in judgment, I indeed occupying one seat, but the eldest of the Erinnyes the other, having spoken and heard respecting my mother's death, Phœbus saved me by bearing witness, but Pallas counted out for me [132] the equal votes with her hand, and I came off victor in the bloody trial. [133] As many then as sat [in judgment,] persuaded by the sentence, determined to hold their dwelling near the court itself. [134] But as many of the Erinnyes as did not yield obedience to the sentence passed, continually kept driving me with unsettled wanderings, until I again returned to the holy ground of Phœbus, and lying stretched before the adyts, hungering for food, I swore that I would break from life by dying on the spot, unless Phœbus, who had undone, should preserve me. Upon this Phœbus, uttering a voice from the golden tripod, sent me hither to seize the heaven-sent image, and place it in the land of Athens. But that safety which he marked out for me do thou aid in. For if we can lay hold on the image of the Goddess, I both shall cease from my madness, and embarking thee in the bark of many oars, I shall settle thee again in Mycenæ. But, O beloved one, O sister mine, preserve my ancestral home, and preserve me, since all my state and that of the Pelopids is undone, unless we seize on the heavenly image of the Goddess.
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Euripides (The Tragedies of Euripides, Volume I.)
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Company Team Buildingis a tool that can help inside inspiring a team for that satisfaction associated with organizational objectives. Today?azines multi-cultural society calls for working in a harmonious relationship with assorted personas, particularly in global as well as multi-location companies. Business team building events strategies is a way by which team members tend to be met towards the requirements of the firm. They help achieve objectives together instead of working on their particular.
Which are the benefits of company team building events?
Team building events methods enhance conversation among co-workers. The huge benefits include improved upon morality as well as management skills, capacity to handle difficulties, and much better understanding of work environment. Additional positive aspects would be the improvements inside conversation, concentration, decision making, party problem-solving, and also reducing stress.
What are the usual signs that reveal the need for team building?
The common signs consist of discord or even hostility between people, elevated competitors organizations between staff, lack of function involvement, poor decision making abilities, lowered efficiency, as well as poor quality associated with customer care.
Describe different methods of business team development?
Company team development experts as well as person programs on ?working collaboratively? can supply different ways of business team building. An important method of business team building is actually enjoyment routines that want communication between the members. The favored activities are fly-fishing, sailing regattas, highway rallies, snow boarding, interactive workshops, polls, puzzle game titles, and so forth. Each one of these routines would help workers be competitive and hone their own side considering abilities.
Just what services are offered by the team building events trainers?
The majority of the coaches offer you enjoyable functions, coming from accommodation to be able to dishes and much more. The actual packages include holiday packages, rope courses, on-going business office video games, and also ice-breakers. Coaching fees would depend on location, number of downline, classes, and sophistication periods. Special discounts are available for long-term deals of course, if the quantity of associates will be higher.
Name some well-known corporate team development event providers within the U.Utes.
Several well-liked companies are Accel-Team, Encounter Based Studying Inc, Performance Supervision Organization, Team development Productions, The education Haven Incorporated, Enterprise Upwards, Group Contractors In addition, and Team development USA.If you want to find out more details, make sure you Clicking Here
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Business Team Building FAQs
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Corporate Social Responsibility - The New Strategic Marketing Battleground / Chris Maloney / Chris Maloney building customer satisfaction is an “important intermediate step in converting Corporate Social Responsibility into financial gains.
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Anonymous
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In the conceptual scheme which the British created to understand and to act in India, they constantly followed the same logic; they reduced vastly complex codes and their associated meanings to a few metonyms.’ Laws had to be translated into terms the British could understand and apply. A complicated, often chaotic and always fluid society like India was ‘redefined by the British to be a place of rules and orders; once the British had defined to their own satisfaction what they construed as Indian rules and customs, then the Indians had to conform to these constructions.
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Shashi Tharoor (An Era of Darkness: The British Empire in India)
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In the fast-phased technological world, it becomes utmost important to rely on a custom software development that provides the right medium to achieve productive results of exceptional quality. With a view to helping businesses, custom software solutions that are known to assist operational and long-term organizational needs of software services. With years of experience in providing custom software services, we stand as partners to ensure that the product development lifecycle goes through a smooth phase with no challenges to derive complete satisfaction.
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Chris kambala
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The more important the job is to the customer, the lower the level of customer satisfaction with current options for getting the job done, and the better your solution is than existing alternatives at getting the job done (and, of course, the lower the price), the greater the CVP.
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Mark W. Johnson (HBR's 10 Must Reads on Strategy)
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Orlando Toyota Dealers Phillips Toyota
At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
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Phillips Toyota
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We are solid wooden furniture manufacturer from India and we love this industry & we are proud being in this industry from last 07 years. We use natural form of solid wood to make the furniture. We are Specialist in Solid Wooden Furniture, Antique Wooden Furniture, Reclaimed Wooden Furniture, Bone Inlay Furniture, Mother of Pearl Inlay Furniture, Stone Inlay Furniture, Stone Furniture, Semi-Precious Stone Furniture, Precious Stone Furniture, Marble Inlay Furniture, Marble Furniture, Granite Furniture, Industrial Furniture, Live Edge Furniture, Modern Furniture, Upholstered Furniture and Leather Furniture.
Our Goal is One Satisfied Customer Will Be Our Regular Customer So We Work according To This Motto Every Piece is checked under High Quality Standards Check. Then we send The Pictures of Products to Buyer.
Full Satisfaction is guaranteed for Products Purchased from Us. Craft Factory deals in Indian Reclaimed Wood Furniture & Industrial Factory Furniture from Last 07 years. We have been manufacturing wooden Furniture like Bed, Bedside, Mirror, Side Table, Coffee Table, Sideboards, Console, T. V. Unit, Chair, Sofa, Dining Tables, Book Cases, and Almira, made of rustic wood commonly known as Reclaimed Wood Furniture.
If you have any query, contact us at sales@craftfactory.in
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Furniture & Cabinetmaking
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Reclaimed Wood Furniture then, you have come to the right place as we offer the widest and the most favored range of furniture, each piece of which is the statement of pure Lavishness, Class and Elegance, offered at the most competitive and inexpensive prices.
Antique Rustic's customer satisfaction has been off the charts since its beginning and the sole reason for achieving this reputation is its best-in-class Quality of products, Time Punctuality and its Commitment towards perfection. Our firm is a Client-Centered firm whose sole motto is that “One Satisfied customer would be our repeated customer”.
CUSTOMIZATION
As the Customer Is King, We do not leave any stone unturned in satisfying our customers and thus we offer them the flexibility to design their own Bespoke Reclaimed Wood Furniture which means you can hand us over your specifications for the furniture you want to get and we will be glad to make your dream come true. We proud ourselves on bringing smiles on our customers' faces when we hand over the Furniture that they design for themselves with Guaranteed Delivery within 7 Days(Excluding Handling Time which may vary for different categories).
PRODUCT POLICY
The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual
Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our store.antiquerustic.com
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Furniture & Cabinetmaking
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Waaba Pugs Puppies has been the premier US-based Pug puppies breeder offering high quality pug puppies for sale since 2008. The professionalism and expertise that have distinguished Waaba Pugs among other pug puppies breeders is seen in each puppy. The specialists at Waaba Pugs are passionate about placing their puppies in forever homes where they will be loved and cherished during their long, healthy lives. As the pug breeder that has set the pace with excellent customer satisfaction, Waaba Pugs guarantees a companion that has been bred for quality, health, and temperament that meets the breed standard.
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Waabapugs | Waaba Pugs | Pugs
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In the fast-phased technological world, it becomes utmost important to rely on a custom software development company that provides the right medium to achieve productive results of exceptional quality. With a view to helping businesses, Aezion has been providing custom software solutions that are known to assist operational and long-term organizational needs of software services in Dallas. With years of experience in providing custom software services, we stand as partners to ensure that the product development lifecycle goes through a smooth phase with no challenges to derive complete satisfaction.
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Chris kambala
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What to Do with Freed Capacity Freeing capacity is a vital way for labor-intensive organizations to increase the proportion of revenue to labor. The effort, though, should not result in layoffs. Rather, freeing capacity enables an organization to accomplish one or more of the following outcomes: Absorb additional work without increasing staff Reduce paid overtime Reduce temporary or contract staffing In-source work that’s currently outsourced Create better work/life balance by reducing hours worked Slow down and think Slow down and perform higher-quality work with less stress and higher safety Innovate; create new revenue streams Conduct continuous improvement activities Get to know your customers better (What do they really value?) Build stronger supplier relationships Coach staff to improve their critical thinking and problem-solving skills Mentor staff to create career growth opportunities Provide cross-training to create greater organizational flexibility and enhance job satisfaction Do the things you haven’t been able to get to; get caught up Build stronger interdepartmental and interdivisional relationships to improve collaboration Reduce payroll through natural attrition
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Karen Martin (Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation)
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F&S Forest Hills Appliance Repair is proud to specialize in appliance repair for customers in Forest Hills, NY and surrounding neighborhoods. Customers depend on us to fix all major models and brands of appliances for a price they can afford. Service includes 100% satisfaction guarantee and 12-month warranty.
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Forest Hills Appliance Repair
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Encino Appliance Repair is proud to specialize in appliance repair for customers in Encino, CA and surrounding neighborhoods. Customers rely on us to repair all major brands and models of appliances for a price they can afford. Service includes 100% satisfaction guarantee and 12-month warranty.
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Encino Appliance Repair
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CONFUSION 5: HOW TO DEAL WITH CUSTOMER DISSATISFACTION If you have hit each step to this point, customer dissatisfaction will be rare. But dissatisfactions will happen. Here’s what to do about them: 1. Always listen to what your Customers are saying. And never interrupt while they’re saying it! 2. After you’re sure you’ve heard all of your Customer’s complaint, make absolutely certain you understand what he or she said. You could ask, “Can I repeat what you’ve just told me, Mrs. Jones, to make absolutely certain I understand you?” 3. Secure your Customer’s acknowledgment that you have heard his or her complaint accurately. 4. Apologize for whatever your Customer thinks you did that dissatisfied him or her even if you didn’t do it! 5. After your Customer has acknowledged your apology, ask exactly what would make him or her happy. 6. Repeat what your Customer told you would make him or her happy, and get his or her acknowledgment that you heard it correctly. 7. If at all possible, give your Customer exactly what he or she asked for! But what if your Customer wants something completely unreasonable? If you’ve followed my recommendations to the letter, what your Customer asks will seldom seem unreasonable. That’s assuming you’ve got the right Customer. CONFUSION 6: WHO TO CALL A CUSTOMER At this stage, it’s important to ask some questions: Which types of Customers would you most like to do business with? Where do you see your real market opportunities? Who would you like to work with, provide service for, and position your business for? A Tactile Customer for whom people is most important? A Neutral Customer for whom the mechanics of how you do business is most important? An Experimental Customer for whom cutting-edge innovation is important? A Traditional Customer for whom low cost and certainty of delivery are absolutely essential? In short, it’s all up to you. No mystery. No magic. Just a systematic process for shaping your business’s future. But you must have the passion to pursue the process. And you must be absolutely clear about every aspect of it. Until you know your Customers as well as you know yourself. Until all your complaints about Customers are a thing of the past. Until you accept the undeniable fact that Customer Acquisition and Customer Satisfaction are more science than art. But unless you’re willing to grow your business, you better not follow any of the above recommendations. Because it will definitely grow.
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Michael E. Gerber (The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It)
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CONFUSION 6: WHO TO CALL A CUSTOMER At this stage, it’s important to ask some questions: Which types of Customers would you most like to do business with? Where do you see your real market opportunities? Who would you like to work with, provide service for, and position your business for? A Tactile Customer for whom people is most important? A Neutral Customer for whom the mechanics of how you do business is most important? An Experimental Customer for whom cutting-edge innovation is important? A Traditional Customer for whom low cost and certainty of delivery are absolutely essential? In short, it’s all up to you. No mystery. No magic. Just a systematic process for shaping your business’s future. But you must have the passion to pursue the process. And you must be absolutely clear about every aspect of it. Until you know your Customers as well as you know yourself. Until all your complaints about Customers are a thing of the past. Until you accept the undeniable fact that Customer Acquisition and Customer Satisfaction are more science than art. But unless you’re willing to grow your business, you better not follow any of the above recommendations. Because it will definitely grow.
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Michael E. Gerber (The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It)
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CONFUSION 2: HOW TO COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER The next step in the Customer Satisfaction Process is to decide how to magnify the characteristics of your business that are most likely to appeal to your category of Customer. That begins with what marketing people call your Positioning Strategy. What do I mean by positioning your business? You position your business with words. A few well-chosen words to tell your Customers exactly what they want to hear. In marketing lingo, those words are called your USP, or Unique Selling Proposition. For example, if you are targeting Tactile Customers (people), your USP could be: “Superior Contracting, where the feelings of people really count!” If you are targeting Experimental Customers (new things), your USP could be: “Superior Contracting, where living on the edge is a way of life!” In other words, when they choose to do business with your company, they can count on your job being unique, original, on the cutting edge. Do you get it? Do you see how the ordinary things most Contractors do to get Customers can be done in a significantly more effective way? Once you understand the essential principles of marketing The E-Myth Way, the strategies by which you attract customers can make an enormous difference in your market share. When applied to your business, your Positioning Strategy becomes the foundation of what we at E-Myth call your Lead Generation System.
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Michael E. Gerber (The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It)
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dependability of your business. 6. If your Customer is Traditional, you have to talk about the financial competitiveness of your business. Additionally, what your Customers want is determined by who they are. Who they are is regularly demonstrated by what they do. Think about the Customers with whom you do business. Ask yourself: In which of the categories would I place them? What do they do for a living? For example: If they are mechanical engineers, they are probably Neutral Customers. If they are cardiologists, they are probably Tactile. If they are software engineers, they are probably Experimental. If they are accountants, they are probably Traditional. But don’t take my word for it. Make your own analysis. CONFUSION 2: HOW TO COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER The next step in the Customer Satisfaction Process is to decide how to magnify the characteristics of your business that are most likely to appeal to your category of Customer. That begins with what marketing people call your Positioning Strategy. What do I mean by positioning your business? You position your business with words. A few well-chosen words to tell your Customers exactly what they want to hear. In marketing lingo, those words are called your USP, or Unique Selling Proposition. For example, if you are targeting Tactile Customers (people), your USP could be: “Superior Contracting, where the feelings of people really count!” If you are targeting Experimental Customers (new things), your USP could be: “Superior Contracting, where living on the edge is a way of life!” In other words, when they choose to do business with your company, they can count on your job being unique, original, on the cutting edge. Do you get it? Do you see how the ordinary things most Contractors do to get Customers can be done in a significantly more effective way? Once you understand the essential principles of marketing The E-Myth Way, the strategies by which you attract customers can make an enormous difference in your market share. When applied to your business, your Positioning Strategy becomes the foundation of what we at E-Myth call your Lead Generation System.
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Michael E. Gerber (The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It)
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Greenwood Appliance Repair ASAP is proud to offer appliance repair for customers in Greenwood, IN and surrounding neighborhoods. Customers count on us to repair all major brands and models of appliances for a price they can afford. Service includes warranty and 100% satisfaction guarantee.
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Greenwood Appliance Repair
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CRT Westfield Appliance Repair is proud to specialize in appliance repair for customers in Westfield, IN and surrounding neighborhoods. Customers depend on us to repair all major brands and models of appliances for a cost they can afford. Service includes warranty and 100% satisfaction guarantee.
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Westfield Appliance Repair
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Grapevine Appliance Repair is proud to specialize in appliance repair for customers in Grapevine, TX and surrounding neighborhoods. Customers count on us to fix all major brands and models of appliances for a price they can afford. Service includes 100% satisfaction guarantee and 12-month warranty.
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Grapevine Appliance Repair
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North Las Vegas Appliance Repair is proud to offer appliance repair for customers in North Las Vegas, NV and surrounding neighborhoods. Customers rely on us to fix all major brands and models of appliances for a price they can afford. Service includes warranty and 100% satisfaction guarantee.
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North Las Vegas Appliance Repair
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In fact, the traditional institution of marriage that we inherited from ancient societies was never designed to provide intimacy, companionship, mutual attraction, or sexual satisfaction. Traditional marriage evolved in agricultural societies as a way to create lifelong partnerships, establish mutually beneficial economic relationships between families, and maximize the stability of land ownership in agricultural society. These goals were achieved by a set of customs that made both men and women socially, economically, and psychologically dependent on each other. And it was these customs—not lasting affection or mutual attraction—that ensured the permanence of marriage.
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Richard L. Currier (Unbound: How Eight Technologies Made Us Human and Brought Our World to the Brink)
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London Oriental massage:-> Enjoy the erotic nature of oriental massage in London. Either you are here for your business trip or you are a local residence, we are sure you will come back to us again after your first visit. With the largest chain of returning customers in the city, we guarantee you the fun and satisfaction that you are looking for. You will surely have the most exciting and unforgettable moments with our masseuses.
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alexhaydenweb
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First Choice provides quick, professional and reliable service. We generate a lot of repeat customers and referrals base on the superiority and specialized of our service and our technicians.
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First Choice
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Here we have discussed about the importance of supply chain management and its ways which will provide the increase the customer satisfactions and productivity.
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Cale Ryan Villano
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As a customer's man, his best brokerage work was securing the old age of his clients: time for them to do what they wished.
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Edward Hoagland (In the Country of the Blind)
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sktaleb
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Chrome and Firefox users were 19% less likely to be absent from work, had higher sales, and received better customer satisfaction ratings. The non-default browser indicated the willingness to challenge the status quo and seek something better, and it translated into greater job performance. We
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Edify.me (Summary of 'Originals: How Non-Conformists Move the World' by Adam Grant. In-depth, chapter-by-chapter summary.)
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So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making a great first impression, but laughter will bring you personal delight and satisfaction. Putting a smile on someone’s face is one of the best gifts you can deliver.
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Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
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Frontline employees are quality champions who can get touch base with customers and improve their satisfaction.
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Pearl Zhu (Quality Master)
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H&H Denton Appliance Repair is proud to provide appliance repair for customers in Denton, TX and surrounding communities. Customers count on us to fix all major brands and models of appliances for a price they can afford. Service includes warranty and 100% satisfaction guarantee.
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H&H Denton Appliance Repair
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Orem Appliance Repair is proud to offer appliance repair for homeowners in Orem, UT and surrounding communities. Customers depend on us to fix all major brands and models of appliances for a price they can afford. Service includes 100% satisfaction guarantee and 12-month warranty.
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Orem Appliance Repair