Bernie Marcus Quotes

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The key is not to make the sale. The key is to cultivate the customer.” At The Home Depot, cultivating the customer is much more important than creating a bottom line. We teach our associates that if you can save a customer money, do it. We’re not looking to fleece the customer. If I can save them $100, why not do it? That reflects one of our values: caring for the customer. Care for them today and they’ll be back tomorrow.
Bernie Marcus (Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion)
Pat never let a customer out of the store empty-handed, period. If there was something they needed that we didn’t have, such as a quart size, he would give them the gallon size for the quart price. Pat believed you didn’t let a customer leave The Home Depot without satisfying them in some way.
Bernie Marcus (Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion)
Bernie Marcus was fired from a job as manager of the Handy Dan Improvement Center, then went on to start Home Depot.
Dan Miller (48 Days to the Work You Love: Preparing for the New Normal)
Jews have grown so obsessed with Israel that the overt and covert signals of anti-Semitism beamed from the interior of the Trump campaign appeared to be disregarded by people like Adelson and Bernie Marcus, the Home Depot co-founder and Republican mega-donor who seemed wowed by candidate Trump’s solemn promise to immediately move the U.S. embassy from Tel Aviv to Jerusalem and to back Likud’s expansive settlement policy on the West Bank. Never mind that both moves were purely symbolic: Netanyahu was going to do what he was going to do regardless of Washington’s feckless policies or the location of its ambassador. What mattered was Israel, pure and simple. It was something of a comeuppance when President Trump immediately backed off his promise of an embassy move, swiftly sent a letter to Prime Minister Netanyahu scolding him on settlements, and promised a new push for Israeli-Palestinian peace talks. But beyond leaked word that Adelson was really, really, really angry, no apologies or mea culpas were forthcoming from American Jewry. Trump did make Israel a stop on his first trip abroad—the earliest visit to the Jewish state by any American president. But before his arrival, his White House made no comment on the two Israeli-American journalists who were denied visas to follow the president into Saudi Arabia, where he happily danced with swords and his commerce secretary boasted that there had been no protestors. Once he had landed in Jerusalem, Trump did note that he “just got back from the Middle East,” a moment memorialized by Ron Dermer, Israel’s ambassador to the United States, covering his face with his hand in frustration or amazement. Trump scheduled all of fifteen minutes for a stop at Yad Vashem, Israel’s revered Holocaust memorial and museum, and in his brief remarks there—from 1:27 to 1:34 p.m.—he managed both to extol the Jewish people and let slip his cherished stereotypes: “Through persecution, oppression, death, and destruction, the Jewish people have persevered. They have thrived. They’ve become so successful in so many places.” Ever solicitous, Netanyahu thanked the president, who “in so few words said so much.” No one took note of the irony that the Holocaust survivor who greeted Trump, Margot Herschenbaum, had been rescued in 1939 by the Kindertransport, which had whisked her out of Germany and had saved thousands of other Jewish children. Refugees like Herschenbaum had been denied entry to the United States during World War II, just as Trump has steadfastly denied the entry of Syrian children fleeing war and death in their own country.
Jonathan Weisman ((((Semitism))): Being Jewish in America in the Age of Trump)