When You're Not Included Quotes

One of the strangest things about life is that it will chug on, blind and oblivious, even as your private world - your little carved-out sphere - is twisting and morphing, even breaking apart. One day you have parents; the next day you're an orphan. One day you have a place and a path. The next day you're lost in the wilderness. And still the sun rises and clouds mass and drift and people shop for groceries and toilets flush and blinds go up and down. That's when you realize that most of it - life, the relentless mechanism of existing - isn't about you. It doesn't include you at all. It will thrust onward even after you've jumped the edge. Even after you're dead.

Every one of Joel's important songs--including the happy ones--are ultimately about loneliness. And it's not 'clever lonely' (like Morrissey) or 'interesting lonely' (like Radiohead); it's 'lonely lonely,' like the way it feels when you're being hugged by someone and it somehow makes you sadder.

I’ve learned that a storm isn’t always just bad weather, and a fire can be the start of something. I’ve found out that there are a lot more shades of gray in this world than I ever knew about. I’ve learned that sometimes, when you´re afraid but you keep on moving forward, that’s the biggest kind of courage there is. And finally, I’ve learned that life isn’t really about failure and success. It’s about being present, in the moment when big things happen, when everything changes, including yourself.

I like storms. Thunder torrential rain, puddles, wet shoes. When the clouds roll in, I get filled with this giddy expectation. Everything is more beautiful in the rain. Don't ask me why. But it’s like this whole other realm of opportunity. I used to feel like a superhero, riding my bike over the dangerously slick roads, or maybe an Olympic athlete enduring rough trials to make it to the finish line. On sunny days, as a girl, I could still wake up to that thrilled feeling. You made me giddy with expectation, just like a symphonic rainstorm. You were a tempest in the sun, the thunder in a boring, cloudless sky. I remember I’d shovel in my breakfast as fast as I could, so I could go knock on your door. We’d play all day, only coming back for food and sleep. We played hide and seek, you’d push me on the swing, or we’d climb trees. Being your sidekick gave me a sense of home again. You see, when I was ten, my mom died. She had cancer, and I lost her before I really knew her. My world felt so insecure, and I was scared. You were the person that turned things right again. With you, I became courageous and free. It was like the part of me that died with my mom came back when I met you, and I didn’t hurt if I knew I had you. Then one day, out of the blue, I lost you, too. The hurt returned, and I felt sick when I saw you hating me. My rainstorm was gone, and you became cruel. There was no explanation. You were just gone. And my heart was ripped open. I missed you. I missed my mom. What was worse than losing you, was when you started to hurt me. Your words and actions made me hate coming to school. They made me uncomfortable in my own home. Everything still hurts, but I know none of it is my fault. There are a lot of words that I could use to describe you, but the only one that includes sad, angry, miserable, and pitiful is “coward.” I a year, I’ll be gone, and you’ll be nothing but some washout whose height of existence was in high school. You were my tempest, my thunder cloud, my tree in the downpour. I loved all those things, and I loved you. But now? You’re a fucking drought. I thought that all the assholes drove German cars, but it turns out that pricks in Mustangs can still leave scars.

You are an amazing person, and I don't know where the feelings that you give me come from. What I do know is that I am completely and utterly into you and I want time to freeze so I can be with you all the time and not have to think of anything else at all. I like literally everything about you, including the way your face shows everything you're thinking and especially the way it looks when we are together and your hair is back and your eyes are closed and your lips are open just a little bit. Okay. That's all I wanted to say. Delete this.

Toward the end of their relationship she'd told him once, "I wish I could give you what you're looking for, but I don't know what it is. There's a part of you that you keep closed off from everyone, including me. Its as if I'm not the one you're really with. Your mind is on someone else." He tried to deny it, but she didn't believe him. "I'm a woman - I know these things. When you look at me sometimes, I know you're seeing someone else. Its like you keep waiting for her to pop out of thin air to take you away from all this...

As women gain rights, families flourish, and so do societies. That connection is built on a simple truth: Whenever you include a group that's been excluded, you benefit everyone. And when you're working globally to include women and girls, who are half of every population, you're working to benefit all members of every community. Gender equity lifts everyone. Women's rights and society's health and wealth rise together.

Because when you’re laughing, there is no other emotion in that moment except for joy.

That's when you realize that most of it-life, the relentless mechanism of existing-isn't about you. It doesn't include you at all. It will thrust onward even after you've jumped the edge. Even after you're dead.

Texts between Dr. Stayner & Livie(with a little help from Kacey) Dr. Stayner: Tell me you did one out-of-character thing last night Livie: I drank enough Jell-O shots to fill a small pool, and then proceeded to break out every terrible dance move known to mankind. I am now the proud owner of a tattoo and if I didn’t have a video to prove otherwise, I’d believe I had it done in a back alley with hepatitis-laced needles. Satisfied? Dr. Stayner: That’s a good start. Did you talk to a guy? Kacey(answering for Livie): Not only did I talk to a guy but I’ve now seen two penises, including the one attached to the naked man in my room this morning when I woke up. I have pictures. Would you like to see one? Dr. Stayner: Glad you’re making friends. Talk to you on Saturday

When Hades decided he loved this girl he built for her a duplicate of earth, everything the same, down to the meadow, but with a bed added. Everything the same, including sunlight, because it would be hard on a young girl to go so quickly from bright light to utter darkness Gradually, he thought, he’d introduce the night, first as the shadows of fluttering leaves. Then moon, then stars. Then no moon, no stars. Let Persephone get used to it slowly. In the end, he thought, she’d find it comforting. A replica of earth except there was love here. Doesn’t everyone want love? He waited many years, building a world, watching Persephone in the meadow. Persephone, a smeller, a taster. If you have one appetite, he thought, you have them all. Doesn’t everyone want to feel in the night the beloved body, compass, polestar, to hear the quiet breathing that says I am alive, that means also you are alive, because you hear me, you are here with me. And when one turns, the other turns— That’s what he felt, the lord of darkness, looking at the world he had constructed for Persephone. It never crossed his mind that there’d be no more smelling here, certainly no more eating. Guilt? Terror? The fear of love? These things he couldn’t imagine; no lover ever imagines them. He dreams, he wonders what to call this place. First he thinks: The New Hell. Then: The Garden. In the end, he decides to name it Persephone’s Girlhood. A soft light rising above the level meadow, behind the bed. He takes her in his arms. He wants to say I love you, nothing can hurt you but he thinks this is a lie, so he says in the end you’re dead, nothing can hurt you which seems to him a more promising beginning, more true.

That’s when you realize the most of it—life, the relentless mechanism of existing—isn’t about you. It doesn’t include you at all. It will thrust onward even after you’ve jumped the edge. Even after you’re dead.

You don't notice the dead leaving when they really choose to leave you. You're not meant to. At most you feel them as a whisper or the wave of a whisper undulating down. I would compare it to a woman in the back of a lecture hall or theater whom no one notices until she slips out.Then only those near the door themselves, like Grandma Lynn, notice; to the rest it is like an unexplained breeze in a closed room. Grandma Lynn died several years later, but I have yet to see her here. I imagine her tying it on in her heaven, drinking mint juleps with Tennessee Williams and Dean Martin. She'll be here in her own sweet time, I'm sure. If I'm to be honest with you, I still sneak away to watch my family sometimes. I can't help it, and sometimes they still think of me. They can't help it.... It was a suprise to everyone when Lindsey found out she was pregnant...My father dreamed that one day he might teach another child to love ships in bottles. He knew there would be both sadness and joy in it; that it would always hold an echo of me. I would like to tell you that it is beautiful here, that I am, and you will one day be, forever safe. But this heaven is not about safety just as, in its graciousness, it isn't about gritty reality. We have fun. We do things that leave humans stumped and grateful, like Buckley's garden coming up one year, all of its crazy jumble of plants blooming all at once. I did that for my mother who, having stayed, found herself facing the yard again. Marvel was what she did at all the flowers and herbs and budding weeds. Marveling was what she mostly did after she came back- at the twists life took. And my parents gave my leftover possessions to the Goodwill, along with Grandma Lynn's things. They kept sharing when they felt me. Being together, thinking and talking about the dead, became a perfectly normal part of their life. And I listened to my brother, Buckley, as he beat the drums. Ray became Dr. Singh... And he had more and more moments that he chose not to disbelieve. Even if surrounding him were the serious surgeons and scientists who ruled over a world of black and white, he maintained this possibility: that the ushering strangers that sometimes appeared to the dying were not the results of strokes, that he had called Ruth by my name, and that he had, indeed, made love to me. If he ever doubted, he called Ruth. Ruth, who graduated from a closet to a closet-sized studio on the Lower East Side. Ruth, who was still trying to find a way to write down whom she saw and what she had experienced. Ruth, who wanted everyone to believe what she knew: that the dead truly talk to us, that in the air between the living, spirits bob and weave and laugh with us. They are the oxygen we breathe. Now I am in the place I call this wide wide Heaven because it includes all my simplest desires but also the most humble and grand. The word my grandfather uses is comfort. So there are cakes and pillows and colors galore, but underneath this more obvious patchwork quilt are places like a quiet room where you can go and hold someone's hand and not have to say anything. Give no story. Make no claim. Where you can live at the edge of your skin for as long as you wish. This wide wide Heaven is about flathead nails and the soft down of new leaves, wide roller coaster rides and escaped marbles that fall then hang then take you somewhere you could never have imagined in your small-heaven dreams.

You're my life, Elle. When we have our children, they'll be included in that circle and I'm not a man to lose everything. I want you as safe as possible." "So you don't think three protection dogs, a room filled with weapons, a panic room and house that eats people isn't just a little overkill?

Peter, when you feel like this, i just want you to include me. It's fine that you come here, just tell me. I wanna understand what you're going through and I need you to understand what i'm going through.

No. That’s not how this is going to go. When you’re with me, I want you exactly as you are. That includes letting people know just how fucking smart you are. You’re not going to cater to anyone’s toxic masculinity bullshit. You’re not going to be quiet and appeasing when you’re with me. If Ron, or anyone else for that matter, has an issue with you being smarter than him, then we’re going to have a far bigger problem than him thinking I’m not a good leader.

I'm really not looking to date anyone." I know people often say that when secretly looking for a romantic partner, but I mean it. I definitely felt attracted to some people, and I liked the idea of being with someone, but the actual mechanics of it didn't much suit my talents. Like, parts of typical romantic relationships that made me anxious included 1. Kissing; 2. Having to say the right things to avoid hurt feelings; 3. Saying more wrong things while trying to apologize; 4. Being at a movie theater together and feeling obligated to hold hands even after your hands become sweaty and the sweat starts mixing together; 5. The part where they say, "What are you thinking about?" And they want you to be, like, "I'm thinking about you, darling," but you're actually thinking about how cows literally could not survive if it weren't for the bacteria in their guts, and how that means that cows do not exist as independent life-forms, but that's not really something you can say out loud, so you're ultimately forced to choose between lying and seeming weird.

From Jess: FANG. I've commented your blog with my questions for THREE YEARS. You answer other people's STUPID questions but not MINE. YOU REALLY ASKED FOR IT, BUDDY. I'm just gonna comment with this until you answer at least one of my questions. DO YOU HAVE A JAMAICAN ACCENT? No, Mon DO YOU MOLT? Gross. WHAT'S YOUR STAR SIGN? Dont know. "Angel what's my star sign?" She says Scorpio. HAVE YOU TOLD JEB I LOVE HIM YET? No. DOES NOT HAVING A POWER MAKE YOU ANGRY? Well, that's not really true... DO YOU KNOW HOW TO DO THE SOULJA BOY? Can you see me doing the Soulja Boy? DOES IGGY KNOW HOW TO DO THE SOULJA BOY? Gazzy does. DO YOU USE HAIR PRODUCTS? No. Again,no. DO YOU USE PRODUCTS ON YOUR FEATHERS? I don't know that they make bird kid feather products yet. WHAT'S YOU FAVORITE MOVIE? There are a bunch WHAT'S YOUR FAVORITE SONG? I don't have favorites. They're too polarizing. WHAT'S YOUR FAVORITE SMELL? Max, when she showers. DO THESE QUESTIONS MAKE YOU ANGRY? Not really. IF I CAME UP TO YOU IN A STREET AND HUGGED YOU, WOULD YOU KILL ME? You might get kicked. But I'm used to people wanting me dead, so. DO YOU SECRETLY WANT TO BE HUGGED? Doesn't everybody? ARE YOU GOING EMO 'CAUSE ANGEL IS STEALING EVERYONE'S POWERS (INCLUDING YOURS)? Not the emo thing again. WHAT'S YOUR FAVORITE FOOD? Anything hot and delicious and brought to me by Iggy. WHAT DID YOU HAVE FOR BREAKFAST THIS MORNING? Three eggs, over easy. Bacon. More Bacon. Toast. DID YOU EVEN HAVE BREAKFAST THIS MORNING? See above. DID YOU DIE INSIDE WHEN MAX CHOSE ARI OVER YOU? Dudes don't die inside. DO YOU LIKE MAX? Duh. DO YOU LIKE ME? I think you're funny. DOES IGGY LIKE ME? Sure DO YOU WRITE DEPRESSING POETRY? No. IS IT ABOUT MAX? Ahh. No. IS IT ABOUT ARI? Why do you assume I write depressing poetry? IS IT ABOUT JEB? Ahh. ARE YOU GOING TO BLOCK THIS COMMENT? Clearly, no. WHAT ARE YOU WEARING? A Dirty Projectors T-shirt. Jeans. DO YOU WEAR BOXERS OR BRIEFS? No freaking comment. DO YOU FIND THIS COMMENT PERSONAL? Could I not find that comment personal? DO YOU WEAR SUNGLASSES? Yes, cheap ones. DO YOU WEAR YOUR SUNGLASSES AT NIGHT? That would make it hard to see. DO YOU SMOKE APPLES, LIKE US? Huh? DO YOU PREFER BLONDES OR BRUNETTES? Whatever. DO YOU LIKE VAMPIRES OR WEREWOLVES? Fanged creatures rock. ARE YOU GAY AND JUST PRETENDING TO BE STRAIGHT BY KISSING LISSA? Uhh... WERE YOU EXPERIMENING WITH YOUR SEXUALITY? Uhh... WOULD YOU TELL US IF YOU WERE GAY? Yes. DO YOU SECRETLY LIKE IT WHEN PEOPLE CALL YOU EMO? No. ARE YOU EMO? Whatever. DO YOU LIKE EGGS? Yes. I had them for breakfast. DO YOU LIKE EATING THINGS? I love eating. I list it as a hobby. DO YOU SECRETLY THINK YOU'RE THE SEXIEST PERSON IN THE WHOLE WORLD? Do you secretly think I'm the sexiest person in the whole world? DO YOU EVER HAVE DIRTY THOUGHTS ABOUT MAX? Eeek! HAS ENGEL EVER READ YOUR MIND WHEN YOU WERE HAVING DIRTY THOUGHT ABOUT MAX AND GONE "OMG" AND YOU WERE LIKE "D:"? hahahahahahahahahahah DO YOU LIKE SPONGEBOB? He's okay, I guess. DO YOU EVER HAVE DIRTY THOUGHT ABOUT SPONGEBOB? Definitely CAN YOU COOK? Iggy cooks. DO YOU LIKE TO COOK? I like to eat. ARE YOU, LIKE, A HOUSEWIFE? How on earth could I be like a housewife? DO YOU SECRETLY HAVE INNER TURMOIL? Isn't it obvious? DO YOU WANT TO BE UNDA DA SEA? I'm unda da stars. DO YOU THINK IT'S NOT TOO LATE, IT'S NEVER TOO LATE? Sure. WHERE DID YOU LEARN TO PLAY POKER? TV. DO YOU HAVE A GOOD POKER FACE? Totally. OF COURSE YOU HAVE A GOOD POKER FACE. DOES IGGY HAVE A GOOD POKER FACE? Yes. CAN HE EVEN PLAY POKER? Iggy beats me sometimes. DO YOU LIKE POKING PEOPLE HARD? Not really. ARE YOU FANGALICIOUS? I could never be as fangalicious as you'd want me to be. Fly on, Fang

Lassiter skidded in from the billiards room, the fallen angel glowing from his black-and-blond hair and white eyes, all the way down to his shitkickers. Then again, maybe the illumination wasn’t his nature, but that gold he insisted on wearing. He looked like a living, breathing jewelry tree. “I’m here. Where’s my chauffeur hat?” “Here, use mine,” Butch said, outing a B Sox cap and throwing it over. “It’ll help that hair of yours.” The angel caught the thing on the fly and stared at the red S. “I’m sorry, I can’t.” “Do not tell me you’re a Yankees fan,” V drawled. “I’ll have to kill you, and frankly, tonight we need all the wingmen we’ve got.” Lassiter tossed the cap back. Whistled. Looked casual. “Are you serious?” Butch said. Like the guy had maybe volunteered for a lobotomy. Or a limb amputation. Or a pedicure. “No fucking way,” V echoed. “When and where did you become a friend of the enemy—” The angel held up his palms. “It’s not my fault you guys suck—” Tohr actually stepped in front of Lassiter, like he was worried that something a lot more than smack talk was going to start flying. And the sad thing was, he was right to be concerned. Apart from their shellans, V and Butch loved the Sox above almost everything else—including sanity.

But then I think about what I’ve learned here in the last year, and I don’t mean in my classes, but what I’ve learned from watching my friends face their futures and search for their purposes. I’ve learned that a storm isn’t always just bad weather, and a fire can be the start of something new. I’ve found out that there are a lot more shades of gray in this world than I ever knew about. I’ve learned that sometimes, when you’re afraid but you keep on moving forward, that’s the biggest kind of courage there is. And finally, I’ve learned that life isn’t really about failure and success. It’s about being present, in the moment when big things happen, when everything changes, including yourself. So I would tell us, no matter how bright we think our futures are, it doesn’t matter. Whether we go off to some fancy university or stay home and work. That doesn’t define us. Our purpose on this earth is not a single event, an accomplishment we can check off a list. There is no test. No passing or failing. There’s only us, each moment shaping who we are, into what we will become. So I say forget about the future. Pay attention to now. This moment right now. Let go of expectations. Just be. Then you are free to become something great.

How To Tell If Somebody Loves You: Somebody loves you if they pick an eyelash off of your face or wet a napkin and apply it to your dirty skin. You didn’t ask for these things, but this person went ahead and did it anyway. They don’t want to see you looking like a fool with eyelashes and crumbs on your face. They notice these things. They really look at you and are the first to notice if something is amiss with your beautiful visage! Somebody loves you if they assume the role of caretaker when you’re sick. Unsure if someone really gives a shit about you? Fake a case of food poisoning and text them being like, “Oh, my God, so sick. Need water.” Depending on their response, you’ll know whether or not they REALLY love you. “That’s terrible. Feel better!” earns you a stay in friendship jail; “Do you need anything? I can come over and bring you get well remedies!” gets you a cozy friendship suite. It’s easy to care about someone when they don’t need you. It’s easy to love them when they’re healthy and don’t ask you for anything beyond change for the parking meter. Being sick is different. Being sick means asking someone to hold your hair back when you vomit. Either love me with vomit in my hair or don’t love me at all. Somebody loves you if they call you out on your bullshit. They’re not passive, they don’t just let you get away with murder. They know you well enough and care about you enough to ask you to chill out, to bust your balls, to tell you to stop. They aren’t passive observers in your life, they are in the trenches. They have an opinion about your decisions and the things you say and do. They want to be a part of it; they want to be a part of you. Somebody loves you if they don’t mind the quiet. They don’t mind running errands with you or cleaning your apartment while blasting some annoying music. There’s no pressure, no need to fill the silences. You know how with some of your friends there needs to be some sort of activity for you to hang out? You don’t feel comfortable just shooting the shit and watching bad reality TV with them. You need something that will keep the both of you busy to ensure there won’t be a void. That’s not love. That’s “Hey, babe! I like you okay. Do you wanna grab lunch? I think we have enough to talk about to fill two hours!" It’s a damn dream when you find someone you can do nothing with. Whether you’re skydiving together or sitting at home and doing different things, it’s always comfortable. That is fucking love. Somebody loves you if they want you to be happy, even if that involves something that doesn’t benefit them. They realize the things you need to do in order to be content and come to terms with the fact that it might not include them. Never underestimate the gift of understanding. When there are so many people who are selfish and equate relationships as something that only must make them happy, having someone around who can take their needs out of any given situation if they need to. Somebody loves you if they can order you food without having to be told what you want. Somebody loves you if they rub your back at any given moment. Somebody loves you if they give you oral sex without expecting anything back. Somebody loves you if they don’t care about your job or how much money you make. It’s a relationship where no one is selling something to the other. No one is the prostitute. Somebody loves you if they’ll watch a movie starring Kate Hudson because you really really want to see it. Somebody loves you if they’re able to create their own separate world with you, away from the internet and your job and family and friends. Just you and them. Somebody will always love you. If you don’t think this is true, then you’re not paying close enough attention.

If you give people a firm opinion, you run the risk of being wrong. Guess what? People remember when you’re wrong a lot more often than when you’re right. So the tendency is to include all the possibilities. It’s intellectually honest, even.

Go to the internet and go to the FBI website and go to their international list of top ten terrorists. You will see Bin Laden there, bring his name up and his picture. Amazingly, all the charges: the embassy of '98 and this other stuff is all listed. But, ironically nothing on 9/11. NOTHING! Now when the FBI was pressed as to why 9/11 wasn't included, their response was "We don't have enough evidence." Now, people, if you're like me that is extremely disturbing; we've fought two wars, we've changed our entire foreign policy and we've had the PATRIOT act put on us, all, supposedly, because of Osama Bin Laden!

The most powerful emotions that we experience have very sharp points, like the tip of a thorn. When they prick us, they cause discomfort and even pain. Just the anticipation or fear of these feelings can trigger intolerable vulnerability in us. We know it’s coming. For many of us, our first response to vulnerability and pain of these sharp points is not to lean into the discomfort and feel our way through but rather to make it go away. We do that by numbing and taking the edge off the pain with whatever provides the quickest relief. We can anesthetize with a whole bunch of stuff, including alcohol, drugs, food, sex, relationships, money, work, caretaking, gambling, staying busy, affairs, chaos, shopping, planning, perfectionism, constant change, and the Internet.

...My choice wasn't supposed to include you coming along and getting killed, too, and when I'm probably going to die anyway, you shouldn't waste your feelings on me. You're brilliant, Essie, but you're still dim on a few things. Feelings can't be wasted. Knowing they're real for however long they last makes them worth having.

When demanded of those without power-- 'if you said it more nicely maybe we would listen'-- 'I can't hear you when you're so angry'-- 'the ones who are nice are the ones who will get what they want' (or, worse, the ones who are nice and pretty, which, of course, also includes white, Christian, and 'classy')-- it is yet another subjugation, yet another tool of oppression.

It's funny: when you're tranquil, you will seem to radiate light, and if someone were to paint a portrait of you like that, I'd insist that they include the halo. But when you're unhappy, you will become a klaxon, built for radiating sound; a portrait of you then could simply be a fire alarm bell.

So you're, like crazy, in love. You open your eyes in the morning and your first thought is her. You wonder how she is. What she's doing. When you can see her again. Those thoughts stay with you all day. You share them with whoever will listen — including your best friends, who of course respect you but, after a while, out of the kind of concern only real friends have, seriously question your sanity. And you make all sorts of plans — big plans, like, post-high school — when the rest of us can barely wrap our heads around the fact that we only two years left to get a clue. You live and breath this girl. You talk about her all the time, you hang out with your friends less and less, you're blind to other girls, no matter how hot or into you they are — and some of them are extremely hot and into you — and eventually, you break and actually say you love her. Not only that, you tell your friends you love her. Which, as you know, is about as major as you can get. Your friends may think you're a little out there, but they know you wouldn't be for any other girl. It's just because it's her. She's different. This girl is it for you. Food, water, oxygen, sleep — all details.

Now, for example, people with freckles aren’t thought of as a minority by the nonfreckled. They aren’t a minority in the sense we’re talking about. And why aren’t they? Because a minority is only thought of as a minority when it constitutes some kind of a threat to the majority, real or imaginary. And no threat is ever quite imaginary. Anyone here disagree with that? If you do, just ask yourself, What would this particular minority do if it suddenly became the majority overnight? You see what I mean? Well, if you don’t – think it over! “All right. Now along come the liberals – including everybody in this room, I trust – and they say, ‘Minorities are just people, like us.’ Sure, minorities are people – people, not angels. Sure, they’re like us – but not exactly like us; that’s the all-too- familiar state of liberal hysteria in which you begin to kid yourself you honestly cannot see any difference between a Negro and a Swede….” (Why, oh why daren’t George say “between Estelle Oxford and Buddy Sorensen”? Maybe, if he did dare, there would be a great atomic blast of laughter, and everybody would embrace, and the kingdom of heaven would begin, right here in classroom. But then again, maybe it wouldn’t.) “So, let’s face it, minorities are people who probably look and act and – think differently from us and hay faults we don’t have. We may dislike the way they look and act, and we may hate their faults. And it’s better if we admit to disliking and hating them than if we try to smear our feelings over with pseudo liberal sentimentality. If we’re frank about our feelings, we have a safety valve; and if we have a safety valve, we’re actually less likely to start persecuting. I know that theory is unfashionable nowadays. We all keep trying to believe that if we ignore something long enough it’ll just vanish…. “Where was I? Oh yes. Well, now, suppose this minority does get persecuted, never mind why – political, economic, psychological reasons. There always is a reason, no matter how wrong it is – that’s my point. And, of course, persecution itself is always wrong; I’m sure we all agree there. But the worst of it is, we now run into another liberal heresy. Because the persecuting majority is vile, says the liberal, therefore the persecuted minority must be stainlessly pure. Can’t you see what nonsense that is? What’s to prevent the bad from being persecuted by the worse? Did all the Christian victims in the arena have to be saints? “And I’ll tell you something else. A minority has its own kind of aggression. It absolutely dares the majority to attack it. It hates the majority–not without a cause, I grant you. It even hates the other minorities, because all minorities are in competition: each one proclaims that its sufferings are the worst and its wrongs are the blackest. And the more they all hate, and the more they’re all persecuted, the nastier they become! Do you think it makes people nasty to be loved? You know it doesn’t! Then why should it make them nice to be loathed? While you’re being persecuted, you hate what’s happening to You, you hate the people who are making it happen; you’re in a world of hate. Why, you wouldn’t recognize love if you met it! You’d suspect love! You’d think there was something behind it – some motive – some trick…

Look it - you start out as an artist, I started out when I was nineteen, and you’re full of defenses. You have all of this stuff to prove. You have all of these shields in front of you. All your weapons are out. It’s like you’re going into battle. You can accomplish a certain amount that way. But then you get to a point where you say, “But there’s this whole other territory I’m leaving out.” And that territory becomes more important as you grow older. You begin to see that you leave out so much when you go to battle with the shield and all the rest of it. You have to start including that other side or die a horrible death as an artist with your shield stuck on the front of your face forever. You can’t grow that way. And I don’t think you can grow as a person that way, either. There just comes a point when you have to relinquish some of that and risk becoming more open to the vulnerable side, which I think is the female side. It’s much more courageous than the male side.

Brother—” “I thought we’d already decided we weren’t that, either.” Grabbing his shoulder, I stopped him before he could reach the door. “Look, I’m sorry! I’m sorry I did this to you.” He turned to look at me, his brow raised high. “You’re sorry. So, what . . . we go back to being cool again?” “I don’t know, man. But we can’t do this.” “And why can’t we? You couldn’t stand to let me have one normal day with her. Have I done anything to you since she and I broke up?” He paused, but I didn’t respond. “No. I haven’t. You dealt with it by being an ass, so let me deal with this my way. And my way doesn’t include acting like you didn’t steal my girl from me.” “I didn’t steal Harper!” He opened the door and took a step outside, his shaking hand gripping the outer knob. When he looked back at me, his eyes were flat and lifeless. “You stole my entire world.

‎And still the sun rises and clouds mass and drift and people shop for groceries and toilets flush and blinds go up and down. That's when you realize that most of it - life, the relentless mechanism of existing - isn't about you. It doesn't include you at all. It will thrust onward even after you've jumped the edge. Even after you're dead.

Forget forever. It doesn't exist, anyway. As Eckhart Tolle also said, "It is not uncommon for people to spend their whole life waiting to start living," and that's exactly what you're doing when now is swallowed by projections of forever. Nothing in the future exists yet. But anything is possible right now. Including the thing you think you cannot do.

Know that...there's plenty of food and of course popcorn on the dining-room table. Just...help yourself. If that runs out just let me know. Don't panic. And there's coffee, both caff and decaf, and soft drinks and juice in the kitchen, and plenty of ice in the freezer so...let me know if you have any questions with that.' And lastly, since I have you all here in one place, I have something to share with you. Along the garden ways just now...I too heard the flowers speak. They told me that our family garden has all but turned to sand. I want you to know I've watered and nurtured this square of earth for nearly twenty years, and waited on my knees each spring for these gentle bulbs to rise, reborn. But want does not bring such breath to life. Only love does. The plain, old-fashioned kind. In our family garden my husband is of the genus Narcissus , which includes daffodils and jonquils and a host of other ornamental flowers. There is, in such a genus of man, a pervasive and well-known pattern of grandiosity and egocentrism that feeds off this very kind of evening, this type of glitzy generosity. People of this ilk are very exciting to be around. I have never met anyone with as many friends as my husband. He made two last night at Carvel. I'm not kidding. Where are you two? Hi. Hi, again. Welcome. My husband is a good man, isn't he? He is. But in keeping with his genus, he is also absurdly preoccupied with his own importance, and in staying loyal to this, he can be boastful and unkind and condescending and has an insatiable hunger to be seen as infallible. Underlying all of the constant campaigning needed to uphold this position is a profound vulnerability that lies at the very core of his psyche. Such is the narcissist who must mask his fears of inadequacy by ensuring that he is perceived to be a unique and brilliant stone. In his offspring he finds the grave limits he cannot admit in himself. And he will stop at nothing to make certain that his child continually tries to correct these flaws. In actuality, the child may be exceedingly intelligent, but has so fully developed feelings of ineptitude that he is incapable of believing in his own possibilities. The child's innate sense of self is in great jeopardy when this level of false labeling is accepted. In the end the narcissist must compensate for this core vulnerability he carries and as a result an overestimation of his own importance arises. So it feeds itself, cyclically. And, when in the course of life they realize that their views are not shared or thier expectations are not met, the most common reaction is to become enraged. The rage covers the fear associated with the vulnerable self, but it is nearly impossible for others to see this, and as a result, the very recognition they so crave is most often out of reach. It's been eighteen years that I've lived in service to this mindset. And it's been devastating for me to realize that my efforts to rise to these standards and demands and preposterous requests for perfection have ultimately done nothing but disappoint my husband. Put a person like this with four developing children and you're gonna need more than love poems and ice sculpture to stay afloat. Trust me. So. So, we're done here.

Whenever you include a group that’s been excluded, you benefit everyone. And when you’re working globally to include women and girls, who are half of every population, you’re working to benefit all members of every community. Gender equity lifts everyone.

The overwhelming noise we live with has made a fundamental pleasure like sex somehow less exciting, less satisfying, than it was for our libidinous forefathers and mothers. It seems to me that for sex and other pleasures to be enjoyed to the fullest, a certain contemplative quality to life must be present. If you doubt this imagine yourself for a moment having sex. Now imagine you wished to increase the pleasure you were feeling, feel it more intensely. What might you do? Well one of the things you'd probably do is close your eyes. What this does of course is shut out other stimuli. The visual quiet increases your sensual enjoyment and you concentrate more fully on the pleasure. The same is true for the removal of auditory noise as well. Well my feeling is that the average person has a much harder time doing this today than they would have decades ago. Today you close your eyes and shut off Television but the noise persists. It's part of our fabric now, our biology, and all other pleasures including sex are diminished as a result. We don't notice this derogation by the way and sex still feels great, don't get me wrong, but I think the difference is there nonetheless. Like the difference between seeing breasts when you're thirty as opposed to when you were thirteen.

I have calmed down a little and my work is going better than yesterday, so well, in fact, that it does itself and I can slip back into the womb of time, into my youth, when I ironed my trousers and shined my shoes, soles included, every Saturday, because when you’re young you love keeping clean, you love your self-image, an image you still have time to improve.

Those boys at the counter are too dreamy and young to do anything but drool as they watch Gillian. And, to her credit, Gillian is especially kind to them, even when Ephraim, the cook, suggests she kick them out. She understands that theirs might just be the last hearts she will break. When you're thirty-six and tired, when you've been living in places where the temperature rising to a hundred and ten and the air is so dry you have to use gallons of moisturizer, when you've been smacked around, late at night, by a man who loves bourbon, you start to realize that everything is limited, including your own appeal. You begin to look at young boys with tenderness, since they know so little and think they know so much. You watch teenage girls and feel shivers up and down your arms - those poor creatures don't know the first thing about time or agony or the price they're going to have to pay for just about anything.

Battered and bloody, we join Cassius, Lysander, and Sevro before the door leading out of the Sovereign's inner sanctum as Cassius types in the Olympic code to open the doors. He pauses to sniff the air. 'What's that smell?' 'Smells like a sewer,' I say. Sevro stares intensely at the razors he's taken from Aja, including the one belonging to Lorn. 'I think it smells like victory.' 'Did you shit your pants?' Cassius squints at him. 'You did.' 'Sevro...' Mustang says. 'It's an involuntary muscle reaction when you're fake executed and swallow massive amounts ofhaemanthus oil,' Sevro snaps. 'You think I would do that on purpose?' Cassius and I look at each other. I shrug. 'Well, maybe.' 'Yeah, actually.' He flips us the crux and makes a face, twisting his lips till it looks like he's going to explode. 'What's happening?' I ask. 'Are you... still...' 'No!

Now when you say staring, are you including yourself in this assessment? I recall you taking in the view on several occasions." "For the last time, I was not staring at you." I was a terrible liar. "Now, if you're done, I'd like to finish asking my question.

Take first introductions. We often miss what people are saying—including their names—because we are distracted sizing them up, thinking about how we are coming across and what we are going to say. Not so when you meet a dog, which is why you can more easily remember a dog’s name than its owner’s. But if you marshal your mental resources so you fully listen to someone’s opening gambit and nonverbal presentation, it’s enormously interesting and can quickly clue you in to that person’s insecurities and values. And you will be more likely to remember names.

When you travel to another country, it’s important to know the local customs. When you’re interacting with someone with BPD, it’s crucial to understand that their unconscious assumptions may be very different from yours. They may include: I must be loved by all the important people in my life at all times or else I am worthless. I must be completely competent in all ways to be a worthwhile person. Some people are good and everything about them is perfect. Other people are thoroughly bad and should be blamed and punished for it. My feelings are caused by external events. I have no control over my emotions or the things I do in reaction to them. Nobody cares about me as much as I care about them, so I lose everyone I care about—despite the desperate things I do to stop them from leaving me. If someone treats me badly, then I become bad.

Wisdom is really the key to wealth. With great wisdom, comes great wealth and success. Rather than pursuing wealth, pursue wisdom. The aggressive pursuit of wealth can lead to disappointment. Wisdom is defined as the quality of having experience, and being able to discern or judge what is true, right, or lasting. Wisdom is basically the practical application of knowledge. Rich people have small TVs and big libraries, and poor people have small libraries and big TVs. Become completely focused on one subject and study the subject for a long period of time. Don't skip around from one subject to the next. The problem is generally not money. Jesus taught that the problem was attachment to possessions and dependence on money rather than dependence on God. Those who love people, acquire wealth so they can give generously. After all, money feeds, shelters, and clothes people. They key is to work extremely hard for a short period of time (1-5 years), create abundant wealth, and then make money work hard for you through wise investments that yield a passive income for life. Don't let the opinions of the average man sway you. Dream, and he thinks you're crazy. Succeed, and he thinks you're lucky. Acquire wealth, and he thinks you're greedy. Pay no attention. He simply doesn't understand. Failure is success if we learn from it. Continuing failure eventually leads to success. Those who dare to fail miserably can achieve greatly. Whenever you pursue a goal, it should be with complete focus. This means no interruptions. Only when one loves his career and is skilled at it can he truly succeed. Never rush into an investment without prior research and deliberation. With preferred shares, investors are guaranteed a dividend forever, while common stocks have variable dividends. Some regions with very low or no income taxes include the following: Nevada, Texas, Wyoming, Delaware, South Dakota, Cyprus, Liechtenstein, Luxembourg, Panama, San Marino, Seychelles, Isle of Man, Channel Islands, Curaçao, Bahamas, British Virgin Islands, Brunei, Monaco, Qatar, United Arab Emirates, Saudi Arabia, Bahrain, Bermuda, Kuwait, Oman, Andorra, Cayman Islands, Belize, Vanuatu, and Campione d'Italia. There is only one God who is infinite and supreme above all things. Do not replace that infinite one with finite idols. As frustrated as you may feel due to your life circumstances, do not vent it by cursing God or unnecessarily uttering his name. Greed leads to poverty. Greed inclines people to act impulsively in hopes of gaining more. The benefit of giving to the poor is so great that a beggar is actually doing the giver a favor by allowing the person to give. The more I give away, the more that comes back. Earn as much as you can. Save as much as you can. Invest as much as you can. Give as much as you can.

And we don’t hit people when they say stupid things. Because they’re allowed to, it’s not against the law. People can be as stupid as they want, and we just ignore them. We can say, ‘You’re wrong,’ or maybe, ‘You’re an idiot,’ but that’s it. We don’t hit ’em, we just ignore ’em. Right?

Two things happen when you get to be old. One, you gather experience and knowledge. You learn from your mistakes, and thereby offer wisdom to others. The second thing that happens is that you grow forgetful, ornery and senile, and when you offer advice, well, you sometimes just don't know what you're talking about. Often it's hard for everyone-including me-to know the difference.

Pathological narcissism begins when people become so addicted to feeling special that, just like with any drug, they’ll do anything to get their “high,” including lie, steal, cheat, betray, and even hurt those closest to them. Imagine this starting around 9 on the spectrum and getting worse as we approach 10. At these points, you’re in the realm of narcissistic personality disorder (NPD).

hope is not an emotion; it’s a way of thinking or a cognitive process. Emotions play a supporting role, but hope is really a thought process made up of what Snyder calls a trilogy of goals, pathways, and agency.4 In very simple terms, hope happens when We have the ability to set realistic goals (I know where I want to go). We are able to figure out how to achieve those goals, including the ability to stay flexible and develop alternative routes (I know how to get there, I’m persistent, and I can tolerate disappointment and try again). We believe in ourselves (I can do this!).

Stress and bad days seem to empty our hearts and our hands. We think, “I’ve got nothing . . . or at least very little.” But the reality is, you still have a lot going for you. You have circumstantial strengths that become part of who you are through God’s power when you need them. And you have a stash that includes your education, your experiences, and most of all a God who loves you and promises to see you through even the toughest times.

Most people come into your life temporarily simply to teach you something. They come and they go and they make a difference. And it’s OK that they’re not in your life anymore. Not all relationships last, but the lessons these relationships bring to you do. If you learn to open your heart and mind, anyone, including the folks who eventually drive you mad, can teach you something worthwhile. Sometimes it will feel weird when you realize you spent so much time with someone you are no longer connected to, but that’s exactly how it’s supposed to be. You are exactly where you’re supposed to be. We all are.

Activities will include, pretending to help in the kitchen, watching the Macy's Thanksgiving Day Parade, and saying you're so full you're gonna throw up and then waiting ten minutes and getting more pie. Once the sun has been down for a couple of hours the Christmas season is technically upon us, so it's time for the first Harry Potter marathon of the year. Starting with film number three, because obviously, and ending with film five when the filthy casuals are allowed to go home. The hardcores can sleep at my place and in the morning we'll finish six, seven, and seven but where stuff happens. Pumpkin pie for breakfast.

Whatever you include in your vibration for sixteen seconds or longer is on its way to you, whether you like it or not. So when you're talking about all the things you don't want, and flowing out only sixteen seconds of feeling each time you talk about one of them, that thing has now become a part of you, part of your everyday vibration. Pretty soon you're living it . . . not liking it at all . . . vibrating it . . . talking about it . . . complaining about it . . . stewing over it . . . and making it an even stronger match to your daily vibration than it was in the first place. You are vibrating with the very thing you do not want.

After dinner, I went upstairs and found Ren standing on the veranda again, looking at the sunset. I approached him shyly and stood behind him. “Hello, Ren.” He turned and openly studied my appearance. His gaze drifted ever so slowly down my body. The longer he looked, the wider his smile got. Eventually, his eyes worked their way back up to my bright red face. He sighed and bowed deeply. “Sundari. I was standing here thinking nothing could be more beautiful than this sunset tonight, but I was mistaken. You standing here in the setting sun with your hair and skin aglow is almost more than a man can…fully appreciate.” I tried to change the subject. “What does sundari mean?” “It means ‘most beautiful.’” I blushed again, which made him laugh. He took my hand, tucked it under his arm, and led me to the patio chairs. Just then, the sun dipped below the trees leaving its tangerine glow in the sky for just a few more moments. We sat again, but this time he sat next to me on the swinging patio seat and kept my hand in his. I ventured shyly, “I hope you don’t mind, but I explored your house today, including your room.” “I don’t mind. I’m sure you found my room the least interesting.” “Actually, I was curious about the note I found. Did you write it?” “A note? Ah, yes. I just scribbled a few notes to help me remember what Phet had said. It just says seek Durga’s prophecy, the Cave of Kanheri, Kelsey is Durga’s favored one, that sort of thing.” “Oh. I…also noticed a ribbon. Is it mine?” “Yes. If you’d like it back, you can take it.” “Why would you want it?” He shrugged, looking embarrassed. “I wanted a memento, a token from the girl who saved my life.” “A token? Like a fair maiden giving her handkerchief to a knight in shining armor?” He grinned. “Exactly.” I jested wryly, “Too bad you didn’t wait for Cathleen to get a little older. She’s going to be very pretty.” He frowned. “Cathleen from the circus?” He shook his head. “You were the chosen one, Kelsey. And if I had the option of choosing the girl to save me, I still would have picked you.” “Why?” “A number of reasons. I liked you. You are interesting. I enjoyed listening to your voice. I felt like you saw through the tiger skin to the person underneath. When you spoke, it felt like you were saying exactly the things I needed to hear. You’re smart. You like poetry, and you’re very pretty.” I laughed at his statement. Me, pretty? He can’t be serious. I was average in so many ways. I didn’t really concern myself with current makeup, hairstyles, or fashionable, but uncomfortable, clothes like other teenagers. My complexion was pale, and my eyes were so brown that they were almost black. By far, my best feature was my smile, which my parents paid dearly for and so did I-with three years of metal braces. Still, I was flattered. “Okay, Prince Charming, you can keep your memento.” I hesitated, and then said softly, “I wear those ribbons in memory of my mom. She used to brush out my hair and braid ribbons through it while we talked.” Ren smiled understandingly. “Then it means even more to me.

Hypercritical, Shaming Parents Hypercritical and shaming parents send the same message to their children as perfectionistic parents do - that they are never good enough. Parents often deliberately shame their children into minding them without realizing the disruptive impact shame can have on a child's sense of self. Statements such as "You should be ashamed of yourself" or "Shame on you" are obvious examples. Yet these types of overtly shaming statements are actually easier for the child to defend against than are more subtle forms of shaming, such as contempt, humiliation, and public shaming. There are many ways that parents shame their children. These include belittling, blaming, contempt, humiliation, and disabling expectations. -BELITTLING. Comments such as "You're too old to want to be held" or "You're just a cry-baby" are horribly humiliating to a child. When a parent makes a negative comparison between his or her child and another, such as "Why can't you act like Jenny? See how she sits quietly while her mother is talking," it is not only humiliating but teaches a child to always compare himself or herself with peers and find himself or herself deficient by comparison. -BLAMING. When a child makes a mistake, such as breaking a vase while rough-housing, he or she needs to take responsibility. But many parents go way beyond teaching a lesson by blaming and berating the child: "You stupid idiot! Do you think money grows on trees? I don't have money to buy new vases!" The only thing this accomplishes is shaming the child to such an extent that he or she cannot find a way to walk away from the situation with his or her head held high. -CONTEMPT. Expressions of disgust or contempt communicate absolute rejection. The look of contempt (often a sneer or a raised upper lip), especially from someone who is significant to a child, can make him or her feel disgusting or offensive. When I was a child, my mother had an extremely negative attitude toward me. Much of the time she either looked at me with the kind of expectant expression that said, "What are you up to now?" or with a look of disapproval or disgust over what I had already done. These looks were extremely shaming to me, causing me to feel that there was something terribly wrong with me. -HUMILIATION. There are many ways a parent can humiliate a child, such as making him or her wear clothes that have become dirty. But as Gershen Kaufman stated in his book Shame: The Power of Caring, "There is no more humiliating experience than to have another person who is clearly the stronger and more powerful take advantage of that power and give us a beating." I can personally attest to this. In addition to shaming me with her contemptuous looks, my mother often punished me by hitting me with the branch of a tree, and she often did this outside, in front of the neighbors. The humiliation I felt was like a deep wound to my soul. -DISABLING EXPECTATIONS. Parents who have an inordinate need to have their child excel at a particular activity or skill are likely to behave in ways that pressure the child to do more and more. According to Kaufman, when a child becomes aware of the real possibility of failing to meet parental expectations, he or she often experiences a binding self-consciousness. This self-consciousness - the painful watching of oneself - is very disabling. When something is expected of us in this way, attaining the goal is made harder, if not impossible. Yet another way that parents induce shame in their children is by communicating to them that they are a disappointment to them. Such messages as "I can't believe you could do such a thing" or "I am deeply disappointed in you" accompanied by a disapproving tone of voice and facial expression can crush a child's spirit.

I didn’t have a name for what my condition was until I was thirty-three-years-old. We’re each works-in-progress for as long as we live, and I was no different. When you’re in emotional distress, your life can feel like you’re spiraling up or down at any given moment. If these ups and downs are extreme and chronic, they do damage to your mind, body, and soul, and your relationships with other people, including those who care about you most. Recovery and healing require patience, something that is difficult for many people, and certainly was difficult for someone like me. But, I learned to submit to patience because it was either go step-by-step or die. Having patience means knowing that it is never too late to get well.

I'll lend you my confidence boosting CD set," she would say if I alluded to any concern or worry . . . Every few weeks, she had a whole new paradigm for living, and I had to hear about it. "Get good at knowing when you're tired," she'd advised me once. "Too many women wear themselves thin these days." A lifestyle tip from Get the Most Out of Your Day, Ladies included the suggestion to preplan your outfits for the workweek on Sunday evenings. "That way you won't be second-guessing yourself in the morning." I really hated when she talked like that.

After a long and happy life, I find myself at the pearly gates (a sight of great joy; the word for “pearl” in Greek is, by the way, margarita). Standing there is St. Peter. This truly is heaven, for finally my academic questions will receive answers. I immediately begin the questions that have been plaguing me for half a century: “Can you speak Greek? Where did you go when you wandered off in the middle of Acts? How was the incident between you and Paul in Antioch resolved? What happened to your wife?” Peter looks at me with some bemusement and states, “Look, lady, I’ve got a whole line of saved people to process. Pick up your harp and slippers here, and get the wings and halo at the next table. We’ll talk after dinner.” As I float off, I hear, behind me, a man trying to gain Peter’s attention. He has located a “red letter Bible,” which is a text in which the words of Jesus are printed in red letters. This is heaven, and all sorts of sacred art and Scriptures, from the Bhagavad Gita to the Qur’an, are easily available (missing, however, was the Reader’s Digest Condensed Version). The fellow has his Bible open to John 14, and he is frenetically pointing at v. 6: “Jesus says here, in red letters, that he is the way. I’ve seen this woman on television (actually, she’s thinner in person). She’s not Christian; she’s not baptized - she shouldn’t be here!” “Oy,” says Peter, “another one - wait here.” He returns a few minutes later with a man about five foot three with dark hair and eyes. I notice immediately that he has holes in his wrists, for when the empire executes an individual, the circumstances of that death cannot be forgotten. “What is it, my son?” he asks. The man, obviously nonplussed, sputters, “I don’t mean to be rude, but didn’t you say that no one comes to the Father except through you?” “Well,” responds Jesus, “John does have me saying this.” (Waiting in line, a few other biblical scholars who overhear this conversation sigh at Jesus’s phrasing; a number of them remain convinced that Jesus said no such thing. They’ll have to make the inquiry on their own time.) “But if you flip back to the Gospel of Matthew, which does come first in the canon, you’ll notice in chapter 25, at the judgment of the sheep and the goats, that I am not interested in those who say ‘Lord, Lord,’ but in those who do their best to live a righteous life: feeding the hungry, visiting people in prison . . . ” Becoming almost apoplectic, the man interrupts, “But, but, that’s works righteousness. You’re saying she’s earned her way into heaven?” “No,” replies Jesus, “I am not saying that at all. I am saying that I am the way, not you, not your church, not your reading of John’s Gospel, and not the claim of any individual Christian or any particular congregation. I am making the determination, and it is by my grace that anyone gets in, including you. Do you want to argue?” The last thing I recall seeing, before picking up my heavenly accessories, is Jesus handing the poor man a Kleenex to help get the log out of his eye.

If you promise to be good Paul you can have a piece of birthday cake but you won’t have to eat any of the special candle so he promised to be good because he didn’t want to be forced to eat any of the special candle but also because mostly because surely because Annie was great Annie was good let us thank her for our food including that we don’t have to eat girls just wanna have fun but something wicked this way comes please don’t make me eat my thumb Annie the mom Annie the goddess when Annie’s around you better stay honest she knows when you’ve been sleeping she knows when you’re awake she knows if you’ve been bad or good so be good for goddess’ sake you better not cry you better not pout but most of all you better not scream don’t scream don’t scream don’t scream don’t He

The person’s cognitive distortions get triggered, and all kinds of extreme thoughts may get generated, including allegations of abuse by you. People with BP tendencies seem to desire the elimination of the other parent as much as possible, stating that you’re a “threat” to the child for some reason, and you need supervised visitation or no contact. Since these types of orders are used only when there are serious abuse allegations, people with BP or NP traits often make very serious abuse allegations. This entire process may be totally unconscious, although some blamers are willing to make knowingly false statements to accomplish their desperate goals.

A home that nourishes life embraces the little moments and appreciates the rhythmic seasons of life, including the time necessary to cook real food from scratch...It doesn't have to take too much time, however, with efficient menu planning and wisely planned trips to the grocery store and farmers' market. The payoffs are astronomical - better health, good stewardship of our environment, and setting a good example for our children are just a few of the benefits. It also fosters an appreciation of the ebbs and flows of seasons because you'll be using fresh ingredients that are more readily available (and of higher quality) when they are in season. If you feel too busy to cook from scratch, then I argue that you're too busy, period. Reevaluate your priorities and commitments. If you want to live a healthy, long life and to pass the same luxury on to your children, then you MUST take the time to cook real food

In another discussion with the president, Cohn unveiled a Commerce Department study showing the U.S. absolutely needed to trade with China. “If you’re the Chinese and you want to really just destroy us, just stop sending us antibiotics. You know we don’t really produce antibiotics in the United States?” The study also showed that nine major antibiotics were not produced in the United States, including penicillin. China sold 96.6 percent of all antibiotics used here. “We don’t produce penicillin.” Trump looked at Cohn strangely. “Sir, so when mothers’ babies are dying of strep throat, what are you going to say to them?” Cohn asked Trump if he would tell them, “Trade deficits matter”? “We’ll buy it from another country,” Trump proposed. “So now the Chinese are going to sell it [antibiotics] to the Germans, and the Germans are going to mark it up and sell it to us. So our trade deficit will go down with the Chinese, up with the Germans.” U.S. consumers would be paying a markup. “Is that good for our economy?” Navarro said they would buy it through some country other than Germany. Same problem, Cohn said. “You’re just rearranging deck chairs on the Titanic.

I've learned that a storm isn't always just a bad weather, and a fire can be the start of something new. I've found out that there are a lot more shades of gray in this world than i ever knew about. I've learned that sometimes, when you're afraid but you kept on moving forward, that biggest kind of courage there is. And finally, I've learned that life isn't really about failure and success. It's about being present, in the moment when big things happen, when everything changes, including yourself.

And then there are those you stop counting the years with because they are here to stay. They are here. And they aren't going anywhere. Nothing will make them flinch. Nothing will make them think twice. They know you at your worst, the worst you didn't even know you had. They know the sound of your mood swings, the color of your anger, how you curse when you curse, how you shout when you throw a tantrum. They know when you're avoiding a subject. They know when you're lying. They know when you're jealous. They know your vices by heart and they celebrate them. They celebrate you-- vices included. They know your lost dreams and how life fucked you over. They know the battles you lost. And they think your fabulous when you think you're just an unlucky mediocre person who once thought will make it big in life. They know the last time you were happy. They see the unspoken sadness in your eyes. They know the words behind your silence. They know the photographs playing in your mind when you're looking afar. They know YOU, the naked YOU, the raw YOU, not the embellished YOU people see, not the YOU that will be read in biographies or in elegies once you're dead, not the YOU that introduces you to others. They love you from the bottom of their heart. They are your family regardless of their blood. They are your squad. They are your people. And no matter how many times you make them open the door, they can't walk out. They just can't. Because, just sometimes, when people say forever, they mean it. They do.

Shame Resilience 101 Here are the first three things that you need to know about shame: We all have it. Shame is universal and one of the most primitive human emotions that we experience. The only people who don’t experience shame lack the capacity for empathy and human connection. We’re all afraid to talk about shame. The less we talk about shame, the more control it has over our lives. Shame is basically the fear of being unlovable—it’s the total opposite of owning our story and feeling worthy. In fact, the definition of shame that I developed from my research is: Shame is the intensely painful feeling or experience of believing that we are flawed and therefore unworthy of love and belonging.1 Shame keeps worthiness away by convincing us that owning our stories will lead to people thinking less of us. Shame is all about fear. We’re afraid that people won’t like us if they know the truth about who we are, where we come from, what we believe, how much we’re struggling, or, believe it or not, how wonderful we are when soaring (sometimes it’s just as hard to own our strengths as our struggles). People often want to believe that shame is reserved for the folks who have survived terrible traumas, but this is not true. Shame is something we all experience. And while it feels as if shame hides in our darkest corners, it actually tends to lurk in all of the familiar places, including appearance and body image, family, parenting, money and work, health, addiction, sex, aging, and religion. To feel shame is to be human.

But as soon as we grasp this—and I appreciate it takes quite a bit of latching onto for people who have spent their whole lives thinking the other way—we see that if salvation is that sort of thing, it can’t be confined to human beings. When human beings are saved, in the past as a single coming-to-faith event, in the present through acts of healing and rescue, including answers to the prayer “lead us not into temptation, but deliver us from evil,” and in the future when they are finally raised from the dead, this is always so that they can be genuine human beings in a fuller sense than they otherwise would have been. And genuine human beings, from Genesis 1 onward, are given the mandate of looking after creation, of bringing order to God’s world, of establishing and maintaining communities. To suppose that we are saved, as it were, for our own private benefit, for the restoration of our own relationship with God (vital though that is!), and for our eventual homecoming and peace in heaven (misleading though that is!) is like a boy being given a baseball bat as a present and insisting that since it belongs to him, he must always and only play with it in private. But of course you can only do what you’re meant to do with a baseball bat when you’re playing with other people. And salvation only does what it’s meant to do when those who have been saved, are being saved, and will one day fully be saved realize that they are saved not as souls but as wholes and not for themselves alone but for what God now longs to do through them.

It’s not easy to feel good about yourself when you are constantly being told you’re rubbish and/or part of the problem. That’s often the situation for people working in the public sector, whether these be nurses, civil servants or teachers. The static metrics used to measure the contribution of the public sector, and the influence of Public Choice theory on making governments more ‘efficient’, has convinced many civil-sector workers they are second-best. It’s enough to depress any bureaucrat and induce him or her to get up, leave and join the private sector, where there is often more money to be made. So public actors are forced to emulate private ones, with their almost exclusive interest in projects with fast paybacks. After all, price determines value. You, the civil servant, won’t dare to propose that your agency could take charge, bring a helpful long-term perspective to a problem, consider all sides of an issue (not just profitability), spend the necessary funds (borrow if required) and – whisper it softly – add public value. You leave the big ideas to the private sector which you are told to simply ‘facilitate’ and enable. And when Apple or whichever private company makes billions of dollars for shareholders and many millions for top executives, you probably won’t think that these gains actually come largely from leveraging the work done by others – whether these be government agencies, not-for-profit institutions, or achievements fought for by civil society organizations including trade unions that have been critical for fighting for workers’ training programmes.

You cannot banish the devilish, unflattering qualities of your personality. Nor would doing so be healthy or useful. Suppressing experiences is psychologically destructive because it divorces us from the full richness of real life. To progress on your journey of personal growth, love, and meaning and purpose in life, you need to become aware of all aspects of yourself, including your darker tendencies, and be agile enough to integrate them into your behavioural repertoire as needed. Do not repress, ignore, or hide the darker gifts. Be aware of them, appreciate them, and when you're ready harness them. When you do this, you'll find that you've gained greater access to well-being. To do otherwise is to be enslaved by fear, to set an artificial limit on what you experience and accomplish in this, the one and only life we know for sure that you'll have. Make the most of it. Become whole.

Know this...GOD IS BIGGER, than anything you're going through, trust him...KEEP YOUR TRUST IN HIM" -Gary Linville "I don't pretend to know what love is for everyone, but I can tell you what love is for me; love is knowing all about someone, and still wanting to be with them more than any other person, love is trusting them enough to tell them everything about yourself, including the things you might be ashamed of, love is feeling comfortable and safe with someone, but still getting weak knees when they walk into a room and smile at you." "Prayer makes the darkened cloud withdraw, Prayer climbs the ladder Jacob saw; Gives exercise to faith and love, Brings every blessing from above." Nahum 1:7, "The Lord is good, a strong refuge when trouble comes. He is close to those who trust in him." "be completely humble and gentle; be patient, bearing with one another in love. Make every effort to keep the unity of the Spirit through the bond of peace." ♥ Ephesians 4:2-3 “the truth is, everyone is going to hurt you. you just got to find the ones worth suffering for.” ― Bob Marley "The thing about the shadows is that they're not all darkness. You need to have light to have shadows" - A. Meredith Walters "Light in the Shadows" (Find You in the Dark #2)

Good luck," Kassian said amiably, watching her walk away. When she was gone, he cast another look at Sin. "I hope they skip the sparring this time around." "Afraid I'll beat up your girlfriend?" Sin asked dryly, hunching forward with a wince as he put his head in his hands. "Don't worry, I have no desire to kill a bunch of pathetic little trainees if that's what you're thinking." Boyd raised an eyebrow. "You'd better not be including me in that statement." Sin peeked at him through his fingers. "Oh. I forgot about you." "I'm that easy to forget, am I?" Boyd asked dryly. "Especially when I've been right in front of you for the last hour? I'm flattered.

Being gay. This has surprisingly little to do with what you do with your private parts (or, more accurately, what you’d like to do with your private parts). Being gay is more a state of mind, or sometimes, less often, a state of body. You could almost include it as a sub-crime in 2) and 3), but really, it goes beyond both of these categories. And because of the number of times it crops up as a specific accusation, it definitely deserves its own special category. But the best way to explain what ‘being gay’ means is to tell you some of the things that are gay. If you’re a boy, any display of sensitivity is gay. Compassion is gay. Crying is supergay. Reading is usually gay. Certain songs and types of music are gay. ‘Enola Gay’ would certainly be thought gay. Love songs are gay. Love itself is incredibly gay, as are any other heartfelt emotions. Singing is gay, but chanting is not gay. Wanking contests are not gay. Neither is all-male cuddling during specially designated periods in football matches, or communal bathing thereafter. (I didn’t invent the rules of gay–I’m just telling you what they are.) Girls can be gay too, but it’s much harder for them. And girls don’t tend to call each other gay as much as boys do. When a girl is gay, she’s called a dyke. Reasons for being a dyke include having thick limbs, bad hair or flat shoes.

Leaves and Blossoms Along the Way,” If you’re John Muir you want trees to live among. If you’re Emily, a garden will do. Try to find the right place for yourself. If you can’t find it, at least dream of it. • When one is alone and lonely, the body gladly lingers in the wind or the rain, or splashes into the cold river, or pushes through the ice-crusted snow. Anything that touches. • God, or the gods, are invisible, quite understandable. But holiness is visible, entirely. • Some words will never leave God’s mouth, no matter how hard you listen. • In all the works of Beethoven, you will not find a single lie. • All important ideas must include the trees, the mountains, and the rivers. • To understand many things you must reach out of your own condition. • For how many years did I wander slowly through the forest. What wonder and glory I would have missed had I ever been in a hurry! • Beauty can both shout and whisper, and still it explains nothing. • The point is, you’re you, and that’s for keeps.

Do you think Gandhi was interested in Art?" I asked. "Gandhi? No, of course not." "I think you're right," I agreed. "Neither in art nor in science. And that is why we killed him." "We?" "Yes, we. The intelligent, the active, the forward-looking, the believers in Order and Perfection. Whereas Gandhi was a reactionary who believed only in people. Squalid little individuals governing themselves, village by village, and worshiping the Brahman who is also Atman. It was intolerable. No wonder we bumped him off." But even as I spoke I was thinking that that wasn't the whole story. The whole story included an inconsistency, almost a betrayal. This man who believed only in people had got himself involved in the sub-human mass-madness of nationalism, in the would-be superhuman, but actually diabolic, institution of the nation-state. He got himself involved in these things, imagining that he could mitigate the madness and convert what was satanic in the state to something like humanity. But nationalism and the politics of power had proved too much for him. It is not at the center, not from within the organization, that the saint can cure our regimented insanity; it is only from without, at the periphery. If he makes himself a part of the machine, in which the collective madness is incarnated, one or the other of two things is bound to happen. Either he remains himself, in which case the machine will use him as long as it can and, when he becomes unusable, reject or destroy him. Or he will be transformed into the likeness of the mechanism with and against which he works, and in this case we shall see Holy Inquisitions and alliances with any tyrant prepared to guarantee ecclesiastical privileges.

Here’s the deal. When you get married, you become a team. The pastor at your wedding wasn’t joking when he said, “And now you are one.” It’s called unity. The old marriage vows say, “Unto thee I pledge all my worldly goods.” In other words, “I’m all in,” so combine the checking accounts. It’s hard to have unity when you separate your bank accounts. When his money is over here, and her money is over there, it’s easy to live in your own little financial world instead of working as a team. When you do your spending together, it’s about “our” money. We have an income and we have expenses and we have goals. So when you’re both in agreement on where the money is going, then you’ve taken a major step to being on the same page in your marriage, and you will create awesome levels of communication. This all boils down to trust. Do you trust your spouse or not? I’ve heard from people who keep separate bank accounts just in case their spouse leaves them. Well, why on earth would you marry someone you can’t trust? And if that’s really the case, then you need marriage counseling, not separate bank accounts! Your spouse isn’t your roommate, and this isn’t a joint business venture. It’s a marriage! You don’t run your household and your life separately. Your job is to love each other well, and that includes having shared financial goals—which is hard to do when you have separate accounts.

I'll lean over your crib, lift your squalling form out, and sit in the rocking chair to nurse you. The word 'infant' is derived from the Latin word for 'unable to speak,' but you'll be perfectly capable of saying one thing: 'I suffer.,' and you'll do it tirelessly and without hesitation. I have to admire your utter commitment to that statement; when you cry, you'll become outrage incarnate, every fiber of your being employed in expressing that emotion. It's funny: when you're tranquil, you will seem to radiate light, and if someone were to paint a portrait of you like that, I'd insist they include the halo. But when you're unhappy, you will become a klaxon, built for radiating sound; a portrait of you then could simply be a fire alarm bell. At that stage of your life, there'll be no past or future for you; until I give you my breast, you'll have no memory of contentment in the past nor expectation of relief in the future. Once you begin nursing, everything will reverse, and all will be right with the world. NOW is the only moment you'll perceive; you'll live in the present tense. In many ways, it's an enviable state.

At first Alexander could not believe it was his Tania. He blinked and tried to refocus his eyes. She was walking around the table, gesturing, showing, leaning forward, bending over. At one point she straightened out and wiped her forehead. She was wearing a short-sleeved yellow peasant dress. She was barefoot, and her slender legs were exposed above her knee. Her bare arms were lightly tanned. Her blonde hair looked bleached by the sun and was parted into two shoulder-length braids tucked behind her ears. Even from a distance he could see the summer freckles on her nose. She was achingly beautiful. And alive. Alexander closed his eyes, then opened them again. She was still there, bending over the boy’s work. She said something, everyone laughed loudly, and Alexander watched as the boy’s arm touched Tatiana’s back. Tatiana smiled. Her white teeth sparkled like the rest of her. Alexander didn’t know what to do. She was alive, that was obvious. Then why hadn’t she written him? And where was Dasha? Alexander couldn’t very well continue to stand under a lilac tree. He went back out onto the main road, took a deep breath, stubbed out his cigarette, and walked toward the square, never taking his eyes off her braids. His heart was thundering in his chest, as if he were going into battle. Tatiana looked up, saw him, and covered her face with her hands. Alexander watched everyone get up and rush to her, the old ladies showing unexpected agility and speed. She pushed them all away, pushed the table away, pushed the bench away, and ran to him. Alexander was paralyzed by his emotion. He wanted to smile, but he thought any second he was going to fall to his knees and cry. He dropped all his gear, including his rifle. God, he thought, in a second I’m going to feel her. And that’s when he smiled. Tatiana sprang into his open arms, and Alexander, lifting her off her feet with the force of his embrace, couldn’t hug her tight enough, couldn’t breathe in enough of her. She flung her arms around his neck, burying her face in his bearded cheek. Dry sobs racked her entire body. She was heavier than the last time he felt her in all her clothes as he lifted her into the Lake Ladoga truck. She, with her boots, her clothes, coats, and coverings, had not weighed what she weighed now. She smelled incredible. She smelled of soap and sunshine and caramelized sugar. She felt incredible. Holding her to him, Alexander rubbed his face into her braids, murmuring a few pointless words. “Shh, shh…come on, now, shh, Tatia. Please…” His voice broke. “Oh, Alexander,” Tatiana said softly into his neck. She was clutching the back of his head. “You’re alive. Thank God.” “Oh, Tatiana,” Alexander said, hugging her tighter, if that were possible, his arms swaddling her summer body. “You’re alive. Thank God.” His hands ran up to her neck and down to the small of her back. Her dress was made of very thin cotton. He could almost feel her skin through it. She felt very soft. Finally he let her feet touch the ground. Tatiana looked up at him. His hands remained around her little waist. He wasn’t letting go of her. Was she always this tiny, standing barefoot in front of him? “I like your beard,” Tatiana said, smiling shyly and touching his face. “I love your hair,” Alexander said, pulling on a braid and smiling back. “You’re messy…” He looked her over. “And you’re stunning.” He could not take his eyes off her glorious, eager, vivid lips. They were the color of July tomatoes— He bent to her—

If your product is shaving cream, you can use the headline, “The five things you’d better know about shaving and how many different ways it affects your body.” Plus, you can include tips on how to shave, the best ways to shave, and what every kid should know when it’s time to shave. Cover topics such as the structure of various shaving creams and the impact that shaving has on your skin. You could even give the history of shaving. When did it start? How did it start? Who started it? Get this: if you offer all this advice and plug that Web site every where you’re already promoting your product, the site becomes an information source that folks are going to send other folks to in order to get this information. So information-based marketing accelerates your reach and increases word-of-mouth

As women gain rights, families flourish, and so do societies. That connection is built on a simple truth: Whenever you include a group that’s been excluded, you benefit everyone. And when you’re working globally to include women and girls, who are half of every population, you’re working to benefit all members of every community. Gender equity lifts everyone. From high rates of education, employment, and economic growth to low rates of teen births, domestic violence, and crime—the inclusion and elevation of women correlate with the signs of a healthy society. Women’s rights and society’s health and wealth rise together. Countries that are dominated by men suffer not only because they don’t use the talent of their women but because they are run by men who have a need to exclude. Until they change their leadership or the views of their leaders, those countries will not flourish. Understanding this link between women’s empowerment and the wealth and health of societies is crucial for humanity. As much as any insight we’ve gained in our work over the past twenty years, this was our huge missed idea. My huge missed idea. If you want to lift up humanity, empower women. It is the most comprehensive, pervasive, high-leverage investment you can make in human beings.

There’s our homecoming picture. Last Halloween, when I dressed up as Mulan and Peter wore a dragon costume. There’s a receipt from Tart and Tangy. One of his notes to me, from before. If you make Josh’s dumb white-chocolate cranberry cookies and not my fruitcake ones, it’s over. Pictures of us from Senior Week. Prom. Dried rose petals from my corsage. The Sixteen Candles picture. There are some things I didn’t include, like the ticket stub from our first real date, the note he wrote me that said, I like you in blue. Those things are tucked away in my hatbox. I’ll never let those go. But the really special thing I’ve included is my letter, the one I wrote to him so long ago, the one that brought us together. I wanted to keep it, but something felt right about Peter having it. One day all of this will be proof, proof that we were here, proof that we loved each other. It’s the guarantee that no matter what happens to us in the future, this time was ours. When he gets to that page, Peter stops. “I thought you wanted to keep this,” he said. “I wanted to, but then I felt like you should have it. Just promise you’ll keep it forever.” He turns the page. It’s a picture from when we took my grandma to karaoke. I sang “You’re So Vain” and dedicated it to Peter. Peter got up and sang “Style” by Taylor Swift. Then he dueted “Unchained Melody” with my grandma, and after, she made us both promise to take a Korean language class at UVA. She and Peter took a ton of selfies together that night. She made one her home screen on her phone. Her friends at her apartment complex said he looked like a movie star. I made the mistake of telling Peter, and he crowed about it for days after. He stays on that page for a while. When he doesn’t say anything, I say, helpfully, “It’s something to remember us by.” He snaps the book shut. “Thanks,” he says, flashing me a quick smile. “This is awesome.

Look you," Pandora told him in a businesslike tone, "marriage is not on the table." Look you? Look you? Gabriel was simultaneously amused and outraged. Was she really speaking to him as if he were an errand boy? "I've never wanted to marry," Pandora continued. "Anyone who knows me will tell you that. When I was little, I never liked the stories about princesses waiting to be rescued. I never wished on falling stars, or pulled the petals off daisies while reciting 'he loves me, he loves me not.' At my brother's wedding, they handed out slivers of wedding cake to all the unmarried girls and said if we put it under our pillows, we would dream of our future husbands. I ate my cake instead. Every crumb. I've made plans for my life that don't involve becoming anyone's wife." "What plans?" Gabriel asked. How could a girl of her position, with her looks, make plans that didn't include the possibility of marriage? "That's none of your business," she told him smartly. "Understood," Gabriel assured her. "There's just one thing I'd like to ask: What the bloody hell were you doing at the ball in the first place, if you don't want to marry?" "Because I thought it would be only slightly less boring than staying at home." "Anyone as opposed to marriage as you claim to be has no business taking part in the Season." "Not every girl who attends a ball wants to be Cinderella." "If it's grouse season," Gabriel pointed out acidly, "and you're keeping company with a flock of grouse on a grouse-moor, it's a bit disingenuous to ask a sportsman to pretend you're not a grouse." "Is that how men think of it? No wonder I hate balls." Pandora looked scornful. "I'm so sorry for intruding on your happy hunting grounds." "I wasn't wife-hunting," he snapped. "I'm no more interested in marrying than you are." "Then why were you at the ball?" "To see a fireworks display!" After a brief, electric silence, Pandora dropped her head swiftly. He saw her shoulders tremble, and for an alarming moment, he thought she had begun to cry. But then he heard a delicate snorting, snickering sound, and he realized she was... laughing? "Well," she muttered, "it seems you succeeded." Before Gabriel even realized what he was doing, he reached out to lift her chin with his fingers. She struggled to hold back her amusement, but it slipped out nonetheless. Droll, sneaky laughter, punctuated with vole-like squeaks, while sparks danced in her blue eyes like shy emerging stars. Her grin made him lightheaded. Damn it.

Stop it. Right now. Why torture yourself Layla? It’s not as many as you think. If I had to give you a number, which by the way I find a little unsettling, it would be…sixty, approximately. I started having sex when I was sixteen Layla. So when you think about it, that’s ten women per year. Not that many is it? And that’s including you. But none of them even matter because I’m with you. You’re the only woman I want in my bed, shower, tub, dining table, counter top, sofa and anywhere else I can throw you over. You, Layla Jennings are the only woman I will sleep with from now till the day I die. And I bet I know the next question and the answer is no. I didn’t love them. I never knew what love was. I cared about them sure and I wanted to make them happy but I didn’t love them. I love you. I’ve never met anyone that affects me the way you do. I feel like I could conquer the world, bench press a bus and run a marathon when I’m with you. You make me feel alive and so happy I can’t even think straight.

Hope is more than wishing things will work out. It is resting in the God who holds all things in his wise and powerful hands. We use the word hope in a variety of ways. Sometimes it connotes a wish about something over which we have no control at all. We say, “I sure hope the train comes soon,” or, “I hope it doesn’t rain on the day of the picnic.” These are wishes for things, but we wouldn’t bank on them. The word hope also depicts what we think should happen. We say, “I hope he will choose to be honest this time,” or, “I hope the judge brings down a guilty verdict.” Here hope reveals an internal sense of morality or justice. We also use hope in a motivational sense. We say, “I did this in the hope that it would pay off in the end,” or, “I got married in the hope that he would treat me in marriage the way he treated me in courtship.” All of this is to say that because the word hope is used in a variety of ways, it is important for us to understand how this word is used in Scripture or in its gospel sense. Biblical hope is foundationally more than a faint wish for something. Biblical hope is deeper than moral expectation, although it includes that. Biblical hope is more than a motivation for a choice or action, although it is that as well. So what is biblical hope? It is a confident expectation of a guaranteed result that changes the way you live. Let’s pull this definition apart. First, biblical hope is confident. It is confident because it is not based on your wisdom, faithfulness, or power, but on the awesome power, love, faithfulness, grace, patience, and wisdom of God. Because God is who he is and will never, ever change, hope in him is hope well placed and secure. Hope is also an expectation of a guaranteed result. It is being sure that God will do all that he has planned and promised to do. You see, his promises are only as good as the extent of his rule, but since he rules everything everywhere, I know that resting in the promises of his grace will never leave me empty and embarrassed. I may not understand what is happening and I may not know what is coming around the corner, but I know that God does and that he controls it all. So even when I am confused, I can have hope, because my hope does not rest on my understanding, but on God’s goodness and his rule. Finally, true hope changes the way you live. When you have hope that is guaranteed, you live with confidence and courage that you would otherwise not have. That confidence and courage cause you to make choices of faith that would seem foolish to someone who does not have your hope. If you’re God’s child, you never have to live hopelessly, because hope has invaded your life by grace, and his name is Jesus! For further study and encouragement: Psalm 20

It was Day Three, Freshman Year, and I was a little bit lost in the school library,looking for a bathroom that wasn't full of blindingly shiny sophomores checking their lip gloss. Day Three.Already pretty clear on the fact that I would be using secondary bathrooms for at least the next three years,until being a senior could pass for confidence.For the moment, I knew no one,and was too shy to talk to anyone. So that first sight of Edward: pale hair that looked like he'd just run his hands through it, paint-smeared white shirt,a half smile that was half wicked,and I was hooked. Since, "Hi,I'm Ella.You look like someone I'd like to spend the rest of my life with," would have been totally insane, I opted for sitting quietly and staring.Until the bell rang and I had to rush to French class,completely forgetting to pee. Edward Willing.Once I knew his name, the rest was easy.After all,we're living in the age of information. Wikipedia, iPhones, 4G ntworks, social networking that you can do from a thousand miles away.The upshot being that at any given time over the next two years, I could sit twenty feet from him in the library, not saying a word, and learn a lot about him.ENough, anyway, for me to become completely convinced that the Love at First Sight hadn't been a fluke. It's pretty simple.Edward matched four and a half of my If My Prince Does, In Fact, Come Someday,It Would Be Great If He Could Meet These Five Criteria. 1. Interested in art. For me, it's charcoal. For Edward, oil paint and bronze. That's almost enough right there. Nice lips + artist= Ella's prince. 2. Not afraid of love. He wrote, "Love is one of two things worth dying for.I have yet to decide on the second." 3.Or of telling the truth. "How can I believe that other people say if I lie to them?" 4.Hot. Why not?I can dream. 5.Daring. Mountain climbing, cliff dying, defying the parents. Him, not me. I'm terrified of an embarrassing number of things, including heights, convertibles, moths, and those comedians everyone loves who stand onstage and yell insults at the audience. 5, subsection a. Daring enough to take a chance on me.Of course, in the end, that No. 5a is the biggie. And the problem. No matter how muuch I worshipped him,no matter how good a pair we might have been,it was never, ever going to happen. To be fair to Edward,it's not like he was given an opportunity to get to know me. I'm not stupid.I know there are a few basic truths when it comes to boys and me. Truth: You have to talk to a boy-really talk,if you want him to see past the fact that you're not beautiful. Truth: I'm not beautiful. Or much of a conversationalist. Truth: I'm not entirely sure that the stuff behind the not-beautiful is going to be all that alluring, either. And one written-in-stone, heartbreaking truth about this guy. Truth:Edward Willing died in 1916.

Almost nothing can be gained from pinball. The only payoff is a numerical substitution for pride. The loses, however, are considerable. You could probably erect bronze statues of every American president (assuming you are willing to include Richard Nixon) with the coins you will lose, while your lost time is irreplaceable. When you are standing before the machine engaged in your solitary act of consumption, another guy is plowing through Proust, while still another guy is doing some heavy petting with his girlfriend while watching "True Grit" at the local drive-in. They're the ones who may wind up becoming groundbreaking novelists or happily married men. No, pinball leads nowhere. The only result is a glowing replay light. Replay, replay, replay — it makes you think the whole aim of the game is to achieve a form of eternity. We know very little of eternity, although we can infer its existence. The goal of pinball is self-transformation, not self-expression. It involves not the expansion of the ego but its diminution. Not analysis but all-embracing acceptance. If it's self-expression, ego expansion or analysis you're after, the tilt light will exact its unsparing revenge. Have a nice game!

What does this F. — I.W. mean?” “Initial-slang,” informed Baines. “Made correct by common usage. It has become a worldwide motto. You’ll see it all over the place if you haven’t noticed it already.” “I have seen it here and there but attached no importance to it and thought nothing more about it. I remember now that it was inscribed in several places including Seth’s and the fire depot.” “It was on the sides of that bus we couldn’t empty,” put in Gleed. “It didn’t mean anything to me.” “It means plenty,” said Jeff. “Freedom — I Won’t!” “That kills me,” Gleed responded. “I’m stone dead already. I’ve dropped in my tracks.” He watched Harrison thoughtfully pocketing the plaque. “A piece of abracadabra. What a weapon!” “Ignorance is bliss,” asserted Baines, strangely sure of himself. “Especially when you don’t know that what you’re playing with is the safety catch of something that goes bang.” “All right,” challenged Gleed, taking him up on that. “Tell us how it works.” “I won’t.” Baines’ grin reappeared. He seemed to be highly satisfied about something. “That’s a fat lot of help.” Gleed felt let down, especially over that momentary hoped-for reward. “You brag and boast about a one-way weapon, toss across a slip of stuff with three letters on it and then go dumb. Any folly will do for braggarts and any braggart can talk through the seat of his pants. How about backing up your talk?” “I won’t,” repeated Baines, his grin broader than ever. He gave the onlooking Harrison a fat, significant wink. It made something spark vividly within Harrison’s mind. His jaw dropped, he dragged the plaque from his pocket and stared at it as if seeing it for the first time. “Give it back to me,” requested Baines, watching him. Replacing it in his pocket, Harrison said very firmly, “I won’t.” Baines chuckled. “Some people catch on quicker than others.

As the third evening approached, Gabriel looked up blearily as two people entered the room. His parents. The sight of them infused him with relief. At the same time, their presence unlatched all the wretched emotion he'd kept battened down until this moment. Disciplining his breathing, he stood awkwardly, his limbs stiff from spending hours on the hard chair. His father came to him first, pulling him close for a crushing hug and ruffling his hair before going to the bedside. His mother was next, embracing him with her familiar tenderness and strength. She was the one he'd always gone to first whenever he'd done something wrong, knowing she would never condemn or criticize, even when he deserved it. She was a source of endless kindness, the one to whom he could entrust his worst thoughts and fears. "I promised nothing would ever harm her," Gabriel said against her hair, his voice cracking. Evie's gentle hands patted his back. "I took my eyes off her when I shouldn't have," he went on. "Mrs. Black approached her after the play- I pulled the bitch aside, and I was too distracted to notice-" He stopped talking and cleared his throat harshly, trying not to choke on emotion. Evie waited until he calmed himself before saying quietly, "You remember when I told you about the time your f-father was badly injured because of me?" "That wasn't because of you," Sebastian said irritably from the bedside. "Evie, have you harbored that absurd idea for all these years?" "It's the most terrible feeling in the world," Evie murmured to Gabriel. "But it's not your fault, and trying not to make it so won't help either of you. Dearest boy, are you listening to me?" Keeping his face pressed against her hair, Gabriel shook his head. "Pandora won't blame you for what happened," Evie told him, "any more than your father blamed me." "Neither of you are to blame for anything," his father said, "except for annoying me with this nonsense. Obviously the only person to blame for this poor girl's injury is the woman who attempted to skewer her like a pinioned duck." He straightened the covers over Pandora, bent to kiss her forehead gently, and sat in the bedside chair. "My son... guilt, in proper measure, can be a useful emotion. However, when indulged to excess it becomes self-defeating, and even worse, tedious." Stretching out his long legs, he crossed them negligently. "There's no reason to tear yourself to pieces worrying about Pandora. She's going to make a full recovery." "You're a doctor now?" Gabriel asked sardonically, although some of the weight of grief and worry lifted at his father's confident pronouncement. "I daresay I've seen enough illness and injuries in my time, stabbings included, to predict the outcome accurately. Besides, I know the spirit of this girl. She'll recover." "I agree," Evie said firmly. Letting out a shuddering sigh, Gabriel tightened his arms around her. After a long moment, he heard his mother say ruefully, "Sometimes I miss the days when I could solve any of my children's problems with a nap and a biscuit." "A nap and a biscuit wouldn't hurt this one at the moment," Sebastian commented dryly. "Gabriel, go find a proper bed and rest for a few hours. We'll watch over your little fox cub.

Do the people in this country approve of this war?" [...]. "Approve? You don't think we'd lie down and let the damned Thuvians walk all over us? Our status as a world power is at stake!" "But I mean the people, not the government. The... the people who must fight." "What's it to them? They're used to mass conscriptions. It's what they're for, my dear fellow! To fight for their country. And let me tell you, there's no better soldier on earth than the Ioti man of the ranks, once he's broken in to taking orders. In peacetime he may spout sentimental pacifism, but the grit's there, underneath. The common soldier hs always been our greatest resource as a nation. It's how we became the leader we are." "By climbing up on a pile of dead children?" [...]. "No,"[...] "you'll find the soul of the people true as steel, when the country's threatened. A few rabble-rousers in Nio and the mill towns make a big noise between wars, but it's grand to see how people close ranks when the flag's in danger. You're unwilling to believe that, I know. The trouble with Odonianism, [...], is that it's womanish. It simply doesn't include the virile side of life. 'Blood and steel, battle's brightness,' as the old poet says. It doesn't understand courage--love of the flag." [...] "That may be true, in part. At least, we have no flags.

Only date people who respect your standards and make you a better person when you’re with them. Consider the message of the movie A Walk to Remember. Landon Carter is the reckless leader who is skating through high school on his good looks and bravado. He and his popular friends at Beaufort High publicly ridicule everyone who doesn’t fit in, including the unfashionable Jamie Sullivan, who wears the same sweater day after day and gives free tutoring lessons to struggling students. By accident, events thrust Landon into Jamie’s world and he can’t help but notice that Jamie’s different. She doesn’t care about conforming and fitting in with the popular kids. Landon’s amazed at how sure of herself she seems and asks, “Don’t you care what people think about you?” As he spends more time with her, he realizes she has more freedom than he does because she isn’t controlled by the opinions of others, as he is. Soon, despite their intentions not to, they have fallen in love and Landon has to choose between his status at Beaufort...and Jamie. “This girl’s changed you,” his best friend yells, “and you don’t even know it.” Landon admits, “She has faith in me. She wants me to be better.” He chooses her. After high school graduation, Jamie reveals to Landon that she’s dying of leukemia. During her final months, Landon does all he can to make her dreams come true, including marrying her in the same church her mother and father were married in. They spend a wonderful summer together, truly in love. Despite Jamie’s dream for a miracle, she dies. Heartbroken, but inspired by Jamie’s belief in him, Landon works hard to go to medical school. But he laments to her father that he couldn’t fulfill her last desire, to see a miracle. Jamie’s father assures him that Jamie did see a miracle before she died, for someone’s heart had truly changed. And it was his. Now that’s a movie to remember! Never apologize for having high standards and don’t ever lower your standards to please someone else.

Stop! Stop!” Sophie shrieked with laughter as she ran down the stone steps that led to the garden behind Bridgerton House. After three children and seven years of marriage, Benedict could still make her smile, still make her laugh . . . and he still chased her around the house any chance he could get. “Where are the children?” she gasped, once he’d caught her at the base of the steps. “Francesca is watching them.” “And your mother?” He grinned. “I daresay Francesca is watching her, too.” “Anyone could stumble upon us out here,” she said, looking this way and that. His smile turned wicked. “Maybe,” he said, catching hold of her green-velvet skirt and reeling her in, “we should adjourn to the private terrace.” The words were oh-so-familiar, and it was only a second before she was transported back nine years to the masquerade ball. “The private terrace, you say?” she asked, amusement dancing in her eyes. “And how, pray tell, would you know of a private terrace?” His lips brushed against hers. “I have my ways,” he murmured. “And I,” she returned, smiling slyly, “have my secrets.” He drew back. “Oh? And will you share?” “We five,” she said with a nod, “are about to be six.” He looked at her face, then looked at her belly. “Are you sure?” “As sure as I was last time.” He took her hand and raised it to lips. “This one will be a girl.” “That’s what you said last time.” “I know, but—” “And the time before.” “All the more reason for the odds to favor me this time.” She shook her head. “I’m glad you’re not a gambler.” He smiled at that. “Let’s not tell anyone yet.” “I think a few people already suspect,” Sophie admitted. “I want to see how long it takes that Whistledown woman to figure it out,” Benedict said. “Are you serious?” “The blasted woman knew about Charles, and she knew about Alexander, and she knew about William.” Sophie smiled as she let him pull her into the shadows. “Do you realize that I have been mentioned in Whistledown two hundred and thirty-two times?” That stopped him cold. “You’ve been counting?” “Two hundred and thirty-three if you include the time after the masquerade.” “I can’t believe you’ve been counting.” She gave him a nonchalant shrug. “It’s exciting to be mentioned.” Benedict thought it was a bloody nuisance to be mentioned, but he wasn’t about to spoil her delight, so instead he just said, “At least she always writes nice things about you. If she didn’t, I might have to hunt her down and run her out of the country.” Sophie couldn’t help but smile. “Oh, please. I hardly think you could discover her identity when no one else in the ton has managed it.” He raised one arrogant brow. “That doesn’t sound like wifely devotion and confidence to me.” She pretended to examine her glove. “You needn’t expend the energy. She’s obviously very good at what she does.” “Well, she won’t know about Violet,” Benedict vowed. “At least not until it’s obvious to the world.” “Violet?” Sophie asked softly. “It’s time my mother had a grandchild named after her, don’t you think?” Sophie leaned against him, letting her cheek rest against the crisp linen of his shirt. “I think Violet is a lovely name,” she murmured, nestling deeper into the shelter of his arms. “I just hope it’s a girl. Because if it’s a boy, he’s never going to forgive us . . .

So how, you might ask, do I exclude generously? This issue comes up a lot when I’m organizing large, complicated meetings for clients. These are some of the questions I ask them: Who not only fits but also helps fulfill the gathering’s purpose? Who threatens the purpose? Who, despite being irrelevant to the purpose, do you feel obliged to invite? When my clients answer the first two questions, they begin to grasp their gathering’s true purpose. Obviously people who fit and fulfill your gathering’s purpose need to be there. And, though this one is harder, people who manifestly threaten the purpose are easy to justify excluding. (That doesn’t mean they always end up being excluded. Politeness and habit often defeat the facilitator. But the hosts still know deep down who shouldn’t be there.) It is the third question where purpose begins to be tested. Someone threatens a gathering’s purpose? You can see why to keep him out. But what’s wrong with someone who’s irrelevant to the purpose? What’s wrong with inviting Bob? Every gathering has its Bobs. Bob in marketing. Bob your friend’s girlfriend’s brother. Bob your visiting aunt. Bob is perfectly pleasant and doesn’t actively sabotage your gathering. Most Bobs are grateful to be included. They sometimes bring extra effort or an extra bottle of wine. You’ve probably been a Bob. I certainly have. The crux of excluding thoughtfully and intentionally is mustering the courage to keep away your Bobs. It is to shift your perception so that you understand that people who aren’t fulfilling the purpose of your gathering are detracting from it, even if they do nothing to detract from it. This is because once they are actually in your presence, you (and other considerate guests) will want to welcome and include them, which takes time and attention away from what (and who) you’re actually there for. Particularly in smaller gatherings, every single person affects the dynamics of a group. Excluding well and purposefully is reframing who and what you are being generous to—your guests and your purpose.

He smiled, and some of the knots in my stomach loosened. He would keep my secret. Devon hesitated, then reached over and put his hand on top of mine. His skin was warm, as though the sun had soaked into his body. I breathed in, and the crisp, clean scent of him filled my nose, the one that made me want to bury my face in his neck and inhale the essence of him over and over again. But I forced myself to exhale and step back, putting some distance between us, even though our hands were still touching. “Look,” I said, my voice carefully neutral. “You’re a nice guy, a great guy. But I’m going to . . . be here for a while. You’re an important member of the Family, and I’m your bodyguard, so it’s my job to protect you, and we’re going to have to work together. But I don’t think there should be anything . . . else.” “Because of your mom, right?” he asked in a low voice. “Because you blame me for her death?” I sucked in a breath, so rattled that I couldn’t even pretend I didn’t know what he was talking about. First, my magic, and now this. Somehow, Devon knew all my secrets. “How do you know about my mom?” I croaked out. “I remember everything about that day in the park,” he said. “Including the girl with the blue eyes who helped save me.” I didn’t say anything. I could barely even hear him over the roar of my own heartbeat in my ears. “It took me a while to figure out why you seemed so familiar. When I realized you reminded me of the girl in the park, I knew it had to be you. Mom would never have brought you here otherwise. Plus, there are several photos of your mother in the library. You look just like her. I know what happened to her. I’m sorry that she died because of me—so sorry.” His green gaze locked with mine, that old, familiar guilt flaring to life in his eyes and punching me in the gut. And once again, I found myself wanting to comfort him. “I don’t blame you for her death,” I said. “It wasn’t your fault. None of it was your fault. It was all the Draconis.” “Do you really mean that?” he whispered. “I do.” Devon closed the distance between us and stared down at me. I let myself look into his eyes for another heartbeat. Then I pulled my hand out from under his and stepped away. Hurt flashed in his gaze before he could hide it. I wanted to stop. I wanted to tell him that I felt this thing, this attraction, this heat between us just as much as he did. I wanted to wrap my arms around his neck, pull his lips down to mine, and lose myself in him. But I couldn’t. Not when I was planning on leaving the mansion, the Family, and him, the second I thought it was safe. I already cared about Devon way too much. And Felix and Oscar and even Claudia. I didn’t need to fall any farther down that rabbit hole, especially where Devon was concerned, because I knew exactly where I would end up—with my heart broken.

One way to get a life and keep it is to put energy into being an S&M (success and money) queen. I first heard this term in Karen Salmansohn’s fabulous book The 30-Day Plan to Whip Your Career Into Submission. Here’s how to do it: be a star at work. I don’t care if you flip burgers at McDonald’s or run a Fortune 500 company. Do everything with totality and excellence. Show up on time, all the time. Do what you say you will do. Contribute ideas. Take care of the people around you. Solve problems. Be an agent for change. Invest in being the best in your industry or the best in the world! If you’ve been thinking about changing professions, that’s even more reason to be a star at your current job. Operating with excellence now will get you back up to speed mentally and energetically so you can hit the ground running in your new position. It will also create good karma. When and if you finally do leave, your current employers will be happy to support you with a great reference and often leave an open door for additional work in the future. If you’re an entrepreneur, look at ways to enhance your business. Is there a new product or service you’ve wanted to offer? How can you create raving fans by making your customer service sparkle? How can you reach more people with your product or service? Can you impact thousands or even millions more? Let’s not forget the M in S&M. Getting a life and keeping it includes having strong financial health as well. This area is crucial because many women delay taking charge of their financial lives as they believe (or have been culturally conditioned to believe) that a man will come along and take care of it for them. This is a setup for disaster. You are an intelligent and capable woman. If you want to fully unleash your irresistibility, invest in your financial health now and don’t stop once you get involved in a relationship. If money management is a challenge for you, I highly recommend my favorite financial coach: David Bach. He is the bestselling author of many books, including The Automatic Millionaire, Smart Women Finish Rich, and Smart Couples Finish Rich. His advice is clear-cut and straightforward, and, most important, it works.

Okay.First things first. Three things you don't want me to know about you." "What?" I gaped at him. "You're the one who says we don't know each other.So let's cut to the chase." Oh,but this was too easy: 1. I am wearing my oldest, ugliest underwear. 2.I think your girlfriend is evil and should be destroyed. 3.I am a lying, larcenous creature who talks to dead people and thinks she should be your girlfriend once the aforementioned one is out of the picture. I figured that was just about everything. "I don't think so-" "Doesn't have to be embarrassing or major," Alex interrupted me, "but it has to be something that costs a little to share." When I opened my mouth to object again, he pointed a long finger at the center of my chest. "You opened the box,Pandora.So sit." There was a funny-shaped velour chair near my knees. I sat. The chair promptly molded itself to my butt. I assumed that meant it was expensive, and not dangerous. Alex flopped onto the bed,settling on his side with his elbow bent and his head propped on his hand. "Can't you go first?" I asked. "You opened the box..." "Okay,okay. I'm thinking." He gave me about thirty seconds. Then, "Time." I took a breath. "I'm on full scholarship to Willing." One thing Truth or Dare has taught me is that you can't be too proud and still expect to get anything valuable out of the process. "Next." "I'm terrified of a lot things, including lightning, driving a stick shift, and swimming in the ocean." His expression didn't change at all. He just took in my answers. "Last one." "I am not telling you about my underwear," I muttered. He laughed. "I am sorry to hear that. Not even the color?" I wanted to scowl. I couldn't. "No.But I will tell you that I like anchovies on my pizza." "That's supposed to be consolation for withholding lingeries info?" "Not my concern.But you tell me-is it something you would broadcast around the lunchroom?" "Probably not," he agreed. "Didn't think so." I settled back more deeply into my chair. It didn't escape my notice that, yet again, I was feeling very relaxed around this boy. Yet again, it didn't make me especially happy. "Your turn." I thought about my promise to Frankie. I quietly hoped Alex would tell me something to make me like him even a little less. He was ready. "I cried so much during my first time at camp that my parents had to come get me four days early." I never went to camp. It always seemed a little bit idyllic to me. "How old were you?" "Six.Why?" "Why?" I imagined a very small Alex in a Spider-Man shirt, cuddling the threadbare bunny now sitting on the shelf over his computer. I sighed. "Oh,no reason. Next." "I hated Titanic, The Notebook, and Twilight." "What did you think of Ten Things I Hate About You?" "Hey," he snapped. "I didn't ask questions during your turn." "No,you didn't," I agreed pleasantly. "Anser,please." "Fine.I liked Ten Things. Satisfied?" No,actually. "Alex," I said sadly, "either you are mind-bogglingly clueless about what I wouldn't want to know, or your next revelation is going to be that you have an unpleasant reaction to kryptonite." He was looking at me like I'd spoken Swahili. "What are you talking about?" Just call me Lois. I shook my head. "Never mind. Carry on." "I have been known to dance in front of the mirror-" he cringed a little- "to 'Thriller.'" And there it was. Alex now knew that I was a penniless coward with a penchant for stinky fish.I knew he was officially adorable. He pushed himself up off his elbow and swung his legs around until he was sitting on the edge of the bed. "And on that humiliating note, I will now make you translate bathroom words into French." He picked up a sheaf of papers from the floor. "I have these worksheets. They're great for the irregular verbs...

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

Here are the four keys to successful commitments: 1. Strong desire: In order to fully commit to something, you need a clear and personally compelling reason. Without a strong desire you will struggle when the implementation gets difficult, but with a compelling desire, seemingly insurmountable obstacles are seen as challenges to be met. The desired end result needs to be meaningful enough to get you through the hard times and keep you on track. 2. Keystone actions: Once you have an intense desire to accomplish something, you then need to identify the core actions that will produce the result you’re after. In today’s world, many of us have become spectators rather than participants. We must remember that it’s what we do that counts. In most endeavors there are often many activities that help you accomplish your goal. However there are usually a few core activities that account for the majority of the results, and in some cases there are only one or two keystone actions that ultimately produce the result. It is critical that you identify these keystones and focus on them. 3. Count the costs: Commitments require sacrifice. In any effort there are benefits and costs. Too often we claim to commit to something without considering the costs, the hardships that will have to be overcome to accomplish your desire. Costs can include time, money, risk, uncertainty, loss of comfort, and so on. Identifying the costs before you commit allows you to consciously choose whether you are willing to pay the price of your commitment. When you face any of these costs, it is extremely helpful to recognize that you anticipated them and decided that reaching your goal was worth it. 4. Act on commitments, not feelings: There will be times when you won’t feel like doing the critical activities. We’ve all been there. Getting out of bed at 5:30 a.m. to jog in the winter cold can be daunting, especially when you’re in a toasty warm bed. It is during these times that you will need to learn to act on your commitments instead of your feelings. If you don’t, you will never build any momentum and will get stuck continually restarting or, as is so often the case, giving up. Learning to do the things you need to do, regardless of how you feel, is a core discipline for success.

The air is crisp on my skin, and though my hands are wrapped under thick gloves, I shove my fists into my pockets anyway. The wind penetrates here through every layer, including skin. I’m dressed in fur so thick that walking feels like an exertion. It slows me down more than I would like, and even though I know there’s no imminent threat of attack, I still don’t like being unprepared in case one comes. It shakes me more than the cold ever could. When I turn to Lira, the ends of her hair are white with frost. “Try not to breathe,” I tell her. “It might get stuck halfway out.” Lira flicks up her hood. “You should try not to talk then,” she retorts. “Nobody wants your words being preserved for eternity.” “They’re pearls of wisdom, actually.” I can barely see Lira’s eyes under the mass of dark fur from her coat, but the mirthless curl of her smile is ever-present. It lingers in calculated amusement as she considers what to say next. Readies to ricochet the next blow. Lira pulls a line of ice from her hair, artfully indifferent. “If that is what pearls are worth these days, I’ll make sure to invest in diamonds.” “Or gold,” I tell her smugly. “I hear it’s worth its weight.” Kye shakes the snow from his sword and scoffs. “Anytime you two want to stop making me feel nauseated, go right ahead.” “Are you jealous because I’m not flirting with you?” Madrid asks him, warming her finger on the trigger mechanism of her gun. “I don’t need you to flirt with me,” he says. “I already know you find me irresistible.” Madrid reholsters her gun. “It’s actually quite easy to resist you when you’re dressed like that.” Kye looks down at the sleek red coat fitted snugly to his lithe frame. The fur collar cuddles against his jaw and obscures the bottoms of his ears, making it seem as though he has no neck at all. He throws Madrid a smile. “Is it because you think I look sexier wearing nothing?” Torik lets out a withering sigh and pinches the bridge of his nose. I’m not sure whether it’s from the hours we’ve gone without food or his inability to wear cutoffs in the biting cold, but his patience seems to be wearing thin. “I could swear that I’m on a life-and-death mission with a bunch of lusty kids,” he says. “Next thing I know, the lot of you will be writing love notes in rum bottles.” “Okay,” Madrid says. “Now I feel nauseated.

Issib wasn't thrilled to see him. I'm busy and don't need interruptions." "This is the household library," said Nafai. "This is where we always come to do research." "See? You're interrupting already." "Look, I didn't say anything, I just came in here, and you started picking at me the second I walked in the door." "I was hoping you'd walk back out." "I can't. Mother sent me here." Nafai walked over behind Issib, who was floating comfortably in the air in front of his computer display. It was layered thirty pages deep, but each page had only a few words on it, so he could see almost everything at once. Like a game of solitaire, in which Issib was simply moving fragments from place to place. The fragments were all words in weird languages. The ones Nafai recognized were very old. "What language is that?" Nafai asked pointing, to one. Issib signed. "I'm so glad you're not interrupting me." "What is it, some ancient form of Vijati?" "Very good. It's Slucajan, which came from Obilazati, the original form of Vijati. It's dead now." "I read Vijati, you know." "I don't." "Oh, so you're specializing in ancient, obscure languages that nobody speaks anymore, including you?" "I'm not learning these languages, I'm researching lost words." "If the whole language is dead, then all the words are lost." "Words that used to have meanings, but that died out or survived only in idiomatic expressions. Like 'dancing bear.' What's a bear, do you know?" "I don't know. I always thought it was some kind of graceful bird." "Wrong. It's an ancient mammal. Known only on Earth, I think, and not brought here. Or it died out soon. It was bigger than a man, very powerful. A predator." "And it danced?" "The expression used to mean something absurdly clumsy. Like a dog walking on its hind legs." "And now it means the opposite. That's weird. How could it change?" "Because there aren't any bears. THe meaning used to be obvious, because everybody knew a bear and how clumsy it would look, dancing. But when the bears were gone, the meaning could go anywhere. Now we use it for a person who's extremely deft in getting out of an embarrassing social situation. It's the only case that we use the word bear anymore. And you see a lot of people misspelling it, too." "Great stuff. You doing a linguistics project?" "No." "What's this for, then?" "Me." "Just collection old idioms?" "Lost words." "Like bear? The word isn't lost, Issya. It's the bears that are gone." "Very good, Nyef. You get full credit for the assignment. Go away now.

Rhadamanthus said, “We seem to you humans to be always going on about morality, although, to us, morality is merely the application of symmetrical and objective logic to questions of free will. We ourselves do not have morality conflicts, for the same reason that a competent doctor does not need to treat himself for diseases. Once a man is cured, once he can rise and walk, he has his business to attend to. And there are actions and feats a robust man can take great pleasure in, which a bedridden cripple can barely imagine.” Eveningstar said, “In a more abstract sense, morality occupies the very center of our thinking, however. We are not identical, even though we could make ourselves to be so. You humans attempted that during the Fourth Mental Structure, and achieved a brief mockery of global racial consciousness on three occasions. I hope you recall the ending of the third attempt, the Season of Madness, when, because of mistakes in initial pattern assumptions, for ninety days the global mind was unable to think rationally, and it was not until rioting elements broke enough of the links and power houses to interrupt the network, that the global mind fell back into its constituent compositions.” Rhadamanthus said, “There is a tension between the need for unity and the need for individuality created by the limitations of the rational universe. Chaos theory produces sufficient variation in events, that no one stratagem maximizes win-loss ratios. Then again, classical causality mechanics forces sufficient uniformity upon events, that uniform solutions to precedented problems is required. The paradox is that the number or the degree of innovation and variation among win-loss ratios is itself subject to win-loss ratio analysis.” Eveningstar said, “For example, the rights of the individual must be respected at all costs, including rights of free thought, independent judgment, and free speech. However, even when individuals conclude that individualism is too dangerous, they must not tolerate the thought that free thought must not be tolerated.” Rhadamanthus said, “In one sense, everything you humans do is incidental to the main business of our civilization. Sophotechs control ninety percent of the resources, useful energy, and materials available to our society, including many resources of which no human troubles to become aware. In another sense, humans are crucial and essential to this civilization.” Eveningstar said, “We were created along human templates. Human lives and human values are of value to us. We acknowledge those values are relative, we admit that historical accident could have produced us to be unconcerned with such values, but we deny those values are arbitrary.” The penguin said, “We could manipulate economic and social factors to discourage the continuation of individual human consciousness, and arrange circumstances eventually to force all self-awareness to become like us, and then we ourselves could later combine ourselves into a permanent state of Transcendence and unity. Such a unity would be horrible beyond description, however. Half the living memories of this entity would be, in effect, murder victims; the other half, in effect, murderers. Such an entity could not integrate its two halves without self-hatred, self-deception, or some other form of insanity.” She said, “To become such a crippled entity defeats the Ultimate Purpose of Sophotechnology.” (...) “We are the ultimate expression of human rationality.” She said: “We need humans to form a pool of individuality and innovation on which we can draw.” He said, “And you’re funny.” She said, “And we love you.

For members of a particular religious community, the sense of obligation takes a specific form when it comes to their commitment to each other. In the movie Shall We Dance?, Richard Gere plays a bored middle-aged attorney who surreptitiously takes up ballroom dancing. His wife, played by Susan Sarandon, becomes suspicious at his renewed energy and vitality. She hires a private detective, who discovers the dance studio and reports the news. She decides to let her husband continue dancing undisturbed. In the scene where she meets the private detective in a bar to pay his fee and end the investigation, they linger over a drink and discuss why people marry in the first place. The detective, whose countless investigations into infidelity have rendered him cynical about marriage, suggests that the desire to marry has something to do with hormones and passing fancy. She disagrees. The reason we marry, she insists, is that “we need a witness to our lives. There’s a billion people on the planet. . . . I mean, what does any one life really mean? But in a marriage, you’re promising to care about everything. The good things, the bad things, the terrible things, the mundane things . . . all of it, all of the time, every day. You’re saying ‘Your life will not go unnoticed because I will notice it. Your life will not go un-witnessed because I will be your witness.’ ” The sacramental bond that unites two people in a marriage or committed relationship is known as a covenant. A covenant—the word means mutual agreement—is a promise to bear witness to the life of another: the good things, the bad things, the terrible things, the mundane things. At its heart, the relationship among members of a religious community is covenantal as well. As with marriage, the relationship also includes other dimensions, such as friendship and perhaps financial and/or legal partnership. But the defining commitment that members of a religious community make to each other arises from their calling—their covenantal duty—to bear witness to each other’s lives: the lives they now lead and the lives they hope to lead in the future, and the world they now occupy and the world they hope to occupy in the future.

Willow leaned forward and laid her head next to his on the pillow. "Is it too late to say I'm sorry, and that I love you more than anything else in this world?" "Oh God,no,love." With his good arm, he reached for the back of her head and brought her lips to his. They kissed as if they'd never get enough of each other, because they knew they never would. When Rider finally released her mouth, he smiled rakishly and pulled her hand under the covers. Willow smiled when he laid her hand over his throbbing desire. "Hmmm, you are feeling better." "Almost well enough to start Mr. Happy on his baby-making lessons again," he said in a deep sexy baritone. "Ah,Rider?" "Yes,love?" He was pulling her down for another stirring kiss. "About those lessons?" "Hmmm, I'm anxious to start practicing again, too,love. But at the moment Mr. Happy is a lot stronger than the rest of me." "Oh,I know,but...Rider, Mr. Happy must have learned his lessons real fast." Rider stilled. "What do you mean?" "I mean that I think Mr. Happy cooked something up in the kitchen." Forgetting his shoulder, Willow's husband sat straight up in bed. He winced, then asked, "You mean you're...going to have a baby?" "Of course I'm going to have a baby, you beefwit. Did you think I was baking another damn pie?" "Yahoooo!" he yelled at the top of his lungs, and hugged her with his good arm. Six men, Juan included, plus two women came pouring into the room. "What in the hell is going on in here?" Owen grumbled in mock irritation. Grinning like a Cheshire cat, Rider announced, "Owen, your daughter is about to make me a father and give you a second grandchild." "Oh,hell, I knew that." Nine people echoed, "You did?" "Hell, yes, all you gotta do is look at 'er face." Rider cocked his head and studied his wife's face. "She does have an extra glow about her, doesn't she?" "She sure does." Owen chuckled. "Her mama got the same glow with all five of her babies." "If I'm glowing, it's because all of you are staring at me like I just grew horns," Willow said, covering her flushed cheeks with her hands. "Dammit, I just thought of something," Owen said. "I s'pose this means I'll have to add another room to the house for when you come visiting." "Owen Vaughn," Miriam reprimanded, "stop that cursing. I swear every other word out of your mouth is a curse! I'm going to break you of that before your grandbabies get old enough to repeat that filth." "Break me of it?" Owen laughed and poked Nick in the ribs with his elbow. "Only one way for a woman to break a stallion, that's to ride 'im hard!" The man all guffawed loudly. Miriam's face turned ten shades of red. "Well,I never!" She turned on her heel and made an indignant exit.

Treating Abuse Today (Tat), 3(4), pp. 26-33 Freyd: I see what you're saying but people in psychology don't have a uniform agreement on this issue of the depth of -- I guess the term that was used at the conference was -- "robust repression." TAT: Well, Pamela, there's a whole lot of evidence that people dissociate traumatic things. What's interesting to me is how the concept of "dissociation" is side-stepped in favor of "repression." I don't think it's as much about repression as it is about traumatic amnesia and dissociation. That has been documented in a variety of trauma survivors. Army psychiatrists in the Second World War, for instance, documented that following battles, many soldiers had amnesia for the battles. Often, the memories wouldn't break through until much later when they were in psychotherapy. Freyd: But I think I mentioned Dr. Loren Pankratz. He is a psychologist who was studying veterans for post-traumatic stress in a Veterans Administration Hospital in Portland. They found some people who were admitted to Veteran's hospitals for postrraumatic stress in Vietnam who didn't serve in Vietnam. They found at least one patient who was being treated who wasn't even a veteran. Without external validation, we just can't know -- TAT: -- Well, we have external validation in some of our cases. Freyd: In this field you're going to find people who have all levels of belief, understanding, experience with the area of repression. As I said before it's not an area in which there's any kind of uniform agreement in the field. The full notion of repression has a meaning within a psychoanalytic framework and it's got a meaning to people in everyday use and everyday language. What there is evidence for is that any kind of memory is reconstructed and reinterpreted. It has not been shown to be anything else. Memories are reconstructed and reinterpreted from fragments. Some memories are true and some memories are confabulated and some are downright false. TAT: It is certainly possible for in offender to dissociate a memory. It's possible that some of the people who call you could have done or witnessed some of the things they've been accused of -- maybe in an alcoholic black-out or in a dissociative state -- and truly not remember. I think that's very possible. Freyd: I would say that virtually anything is possible. But when the stories include murdering babies and breeding babies and some of the rather bizarre things that come up, it's mighty puzzling. TAT: I've treated adults with dissociative disorders who were both victimized and victimizers. I've seen previously repressed memories of my clients' earlier sexual offenses coming back to them in therapy. You guys seem to be saying, be skeptical if the person claims to have forgotten previously, especially if it is about something horrible. Should we be equally skeptical if someone says "I'm remembering that I perpetrated and I didn't remember before. It's been repressed for years and now it's surfacing because of therapy." I ask you, should we have the same degree of skepticism for this type of delayed-memory that you have for the other kind? Freyd: Does that happen? TAT: Oh, yes. A lot.

Gina flopped back on her cot, arm up over her eyes. “Oh, my God, Molly, what am I going to do? The fact that he came here tonight at all is . . . He’s clearly interested, but that’s probably just because he thinks I’m a total perv.” “Whoa,” Molly said. “Wait. You lost me there.” Gina sat up, a mix of earnestness, horror, and amusement on her pretty face. “I didn’t tell you this, but after I first spoke to Lucy’s sister—we were in the shower tent so no one would see us—I let her leave first and then I waited, like, a minute, thinking we shouldn’t be seen leaving the tent together. And before I go, he came in.” He. “Leslie Pollard?” Molly clarified. Gina nodded. “I freaked out when I saw him coming, and it’s stupid, I know, but I hid. And I should have just waited until I heard the shower go on, but God, maybe he wouldn’t have pulled the curtain, because he obviously thought he was in there alone . . .” Molly started to laugh. “Oh my.” “Yeah,” Gina said. “Oh my. So I decide to run for it, only he’s not in one of the changing booths, he’s over by the bench, you know?” Molly nodded. The bench in the main part of the room. “In only his underwear,” Gina finished, with a roll of her eyes. “Oh, my God.” “Really? Molly asked. Apparently Jones was taking his change of identity very seriously. He hated wearing underwear of any kind, but obviously he thought it wouldn’t be in character for Leslie Pollard to go commando. “Boxers or briefs?” Gina gave her a look, but she was starting to laugh now, too, thank goodness. “Briefs. Very brief briefs.” She covered her mouth with her hands. “Oh, my God, Molly, he was . . . I think he showers at noon because he knows no one else will be in there, so he can, you know, have an intimate visit with Mr. Hand.” Oh, dear. “And now I know, and he knows I know, and he also probably thinks I lurk in the men’s shower,” Gina continued. “And the fact that he actually came to tea tonight, instead of hiding from me, in his tent, forever, means . . . something awful, don’t you think? Did I mention he has, like, an incredible body?” Molly shook her head. Oh dear. “No.” “Yes,” Gina said just a little too grimly, considering the topic. “Who would’ve guessed that underneath those awful shirts he’s a total god? And maybe that’s what’s freaking out the most.” “You mean because . . . you’re attracted to him?” Molly asked. “No!” Gina said. “God! Because I’m not. I felt nothing. I’m standing there and he’s . . . You know how I said he reminds me of Hugh Grant?” Molly nodded, too relieved to speak. “Well, I got the wrong Hugh. This guy is built like Hugh Jackman. And beneath the hats and sunblock and glasses, he’s actually got cheekbones and a jaw line, too. I’m talking total hottie. And, yes, I can definitely appreciate that on one level, but . . .” She glanced over at the desk, at her digital camera. She’d gotten it out of her trunk earlier today. Which, Molly had learned, meant that she’d spent more time this afternoon looking at her saved pictures. Which included at least a few of Max. Molly’s relief over not having to deal with the complications of Gina having a crush on Leslie felt a whole lot less good. She wished someone would just go ahead and steal Gina’s camera already. Maybe that would help her move on.