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One reason Lore left Amazon is that he didn’t like the culture Bezos had created in which executives used sharp elbows and raised voices to get to the truth. Sitting in his modern Hoboken, New Jersey, office overlooking the Hudson River, Lore, dressed in a very un-Walmart-like black T-shirt and jeans, reflected on his years at Amazon. “Jeff said he didn’t believe in social cohesion because you can get to the wrong answer that way,” explains Lore. “There are some benefits to that approach. If you tell people exactly what you’re thinking—even if you hurt their feelings—you get to the right answers.” The downside, Lore believes, is that if you hurt coworkers’ feelings, maybe they don’t have as much trust in the leadership or they won’t speak up the next time or they’ll be risk averse or leave the company. “There are pros and cons to both approaches, but I personally love the Walmart culture of social cohesion where feelings matter. How you interact with people is very important and how you make them feel is very important. It’s not always about just getting to the right answer.
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Brian Dumaine (Bezonomics: How Amazon Is Changing Our Lives and What the World's Best Companies Are Learning from It)