Voice Of Customer Quotes

Loafe with me on the grass—loose the stop from your throat; Not words, not music or rhyme I want—not custom or lecture, not even the best; Only the lull I like, the hum of your valved voice.

I’m a modern man, a man for the millennium. Digital and smoke free. A diversified multi-cultural, post-modern deconstruction that is anatomically and ecologically incorrect. I’ve been up linked and downloaded, I’ve been inputted and outsourced, I know the upside of downsizing, I know the downside of upgrading. I’m a high-tech low-life. A cutting edge, state-of-the-art bi-coastal multi-tasker and I can give you a gigabyte in a nanosecond! I’m new wave, but I’m old school and my inner child is outward bound. I’m a hot-wired, heat seeking, warm-hearted cool customer, voice activated and bio-degradable. I interface with my database, my database is in cyberspace, so I’m interactive, I’m hyperactive and from time to time I’m radioactive. Behind the eight ball, ahead of the curve, ridin the wave, dodgin the bullet and pushin the envelope. I’m on-point, on-task, on-message and off drugs. I’ve got no need for coke and speed. I've got no urge to binge and purge. I’m in-the-moment, on-the-edge, over-the-top and under-the-radar. A high-concept, low-profile, medium-range ballistic missionary. A street-wise smart bomb. A top-gun bottom feeder. I wear power ties, I tell power lies, I take power naps and run victory laps. I’m a totally ongoing big-foot, slam-dunk, rainmaker with a pro-active outreach. A raging workaholic. A working rageaholic. Out of rehab and in denial! I’ve got a personal trainer, a personal shopper, a personal assistant and a personal agenda. You can’t shut me up. You can’t dumb me down because I’m tireless and I’m wireless, I’m an alpha male on beta-blockers. I’m a non-believer and an over-achiever, laid-back but fashion-forward. Up-front, down-home, low-rent, high-maintenance. Super-sized, long-lasting, high-definition, fast-acting, oven-ready and built-to-last! I’m a hands-on, foot-loose, knee-jerk head case pretty maturely post-traumatic and I’ve got a love-child that sends me hate mail. But, I’m feeling, I’m caring, I’m healing, I’m sharing-- a supportive, bonding, nurturing primary care-giver. My output is down, but my income is up. I took a short position on the long bond and my revenue stream has its own cash-flow. I read junk mail, I eat junk food, I buy junk bonds and I watch trash sports! I’m gender specific, capital intensive, user-friendly and lactose intolerant. I like rough sex. I like tough love. I use the “F” word in my emails and the software on my hard-drive is hardcore--no soft porn. I bought a microwave at a mini-mall; I bought a mini-van at a mega-store. I eat fast-food in the slow lane. I’m toll-free, bite-sized, ready-to-wear and I come in all sizes. A fully-equipped, factory-authorized, hospital-tested, clinically-proven, scientifically- formulated medical miracle. I’ve been pre-wash, pre-cooked, pre-heated, pre-screened, pre-approved, pre-packaged, post-dated, freeze-dried, double-wrapped, vacuum-packed and, I have an unlimited broadband capacity. I’m a rude dude, but I’m the real deal. Lean and mean! Cocked, locked and ready-to-rock. Rough, tough and hard to bluff. I take it slow, I go with the flow, I ride with the tide. I’ve got glide in my stride. Drivin and movin, sailin and spinin, jiving and groovin, wailin and winnin. I don’t snooze, so I don’t lose. I keep the pedal to the metal and the rubber on the road. I party hearty and lunch time is crunch time. I’m hangin in, there ain’t no doubt and I’m hangin tough, over and out!

Observance of customs and laws can very easily be a cloak for a lie so subtle that our fellow human beings are unable to detect it. It may help us to escape all criticism, we may even be able to deceive ourselves in the belief of our obvious righteousness. But deep down, below the surface of the average man's conscience, he hears a voice whispering, 'There is something not right,' no matter how much his rightness is supported by public opinion or by the moral code.

Before Tessa could answer, there was a knock at the door, and a familiar voice. "It's Jem. Tessa, are you there?" Charlotte sat bolt upright. "Oh! He mustn't see you in your dress!" Tessa stood dumbfounded. "Whyever not?" "It's a Shadowhunter custom—bad luck!" Charlotte rose to her feet. "Quickly! Hide behind the wardrobe!" "The wardrobe? But—" Tessa broke off with a yelp as Charlotte seized her about the waist and frog-marched her behind the wardrobe like a policeman with a particularly resistant criminal. Released, Tessa dusted off her dress and made a face at Charlotte, and they both peeked around the side of the furniture as the seamstress, after a bewildered look, opened the door. Jem's silvery head appeared in the gap. He looked a bit disheveled, his jacket askew. He glanced around in puzzlement before his gaze lighted on Charlotte and Tessa, half-concealed behind the wardrobe.

Lowering his voice, he said, "In America we have a custom. When you're given presents for your birthday, you're supposed to open them and say thank you." Tatiana nervously looked down at the present. "Thank you." Gifts were not something she was used to. Wrapped gifts? Unheard of, even when they came wrapped only in plain brown paper. "No. Open first. Then say thank you." She smiled. "What do I do? Do I take the paper off?" "Yes. You tear it off." "And then what?" "And then you throw it away." "The whole present or just the paper?" Slowly he said, "Just the paper." "But you wrapped it so nicely. Why would I throw it away?" "It's just paper." "If it's just paper, why did you wrap it?" "Will you please just open my present?" said Alexander

You do know that as a small child, they actually carried me around on a pillow? I had a custom-made helmet that I had to wear until I was four. (Chris) That’s because you banged your head every time you got angry. I was afraid you were going to get brain damage from it. (Wulf) The brain is fine. It’s my ego and social life in the toilet. I shudder at what you’re going to do to the kid. (Chris dropped his voice and imitated Wulf’s lilting Norse accent.) Don’t move, you might get bruised. Oops, a sneeze, better call in specialists from Belgium. Headache? Odin forbid, it might be a tumor. Quick, rush him for a CAT scan. (Chris)

My aunt made me an offer I had to refuse," said Jared. He looked forbidding. Kami knew that expression, and remembered the feeling that used to go with it: he was unhappy. "So you ran away from home," she said. "To become a tavern wench." "I'm not a tavern wench," said Jared. "That's not a job." His voice was slightly less stern than before, as if he was taken aback. "It sounds like you're a tavern wench," Kami told him. "Fleeing persecution, you have to take up a menial occupation to keep your body and soul together. But at least its honest work, though as you labor, many predatory customers make advances and offer indignities." "One can only hope," Jared responded.

It felt like being shot with an arrow, and Will jerked back. His wineglass crashed to the floor and shattered. He lurched to his feet, leaning both hands on the table. He was vaguely aware of stares, and the landlords anxious voice in his ear, but the pain was too great to think through, almost too great to breathe through. The tightness in his chest, the one he had thought of as one end of a cord tying him to Jem, had pulled so taut that it was strangling his heart. He stumbled away from his table, pushing through a knot of customers near the bar, and passed to the front door of the inn. All he could think of was air, getting air into his lungs to breathe. He pushed the doors open and half-tumbled out into the night. For a moment the pain in his chest eased, and he fell back against the wall of the inn. Rain was sheeting down, soaking his hair and clothes. He gasped, his heart stuttering with a misture of terror and desperation. Was this just the distance from Jem affecting him? He had never felt anything like this, even when Jem was at his worst, even when he'd been injured and Will had ached with sympathetic pain. The cord snapped. For a moment everything went white, the courtyard bleeching through as if with acid. Will jackknifed to his knees, vomiting up his supper into the mud. When the spasms had passed , he staggard to his feet and blindly away from the inn, as if trying to outpace his own pain. He fetched up against the wall of the stables, beside the horse trough. He dropped to his knees to plunge his hands into the icy water-and saw his own reflection. There was his face, as white as death, and his shirt, and a spreading stain of red across the front. With wet hands he siezed at his lapels and jerked the shirt open. In the dim light that spilled from the inn, he could see that his parabati rune, just over his heart, was bleeding. His hands were covered in blood, blood mixed with rain, the same ran that was washing the blood away from his chest, showing the rune as it began to fade from black to silver, changing all that had been sense in Will's life into nonsense. Jem was dead.

These are the voices which we hear in solitude, but they grow faint and inaudible as we enter into the world. Society everywhere is in conspiracy against the manhood of every one of its members. Society is a joint stock company in which the members agree for the better securing of his bread to each shareholder, to surrender the liberty and culture of the eater. The virtue in most request is conformity. Self-reliance is its aversion. It [That is, conformity.] loves not realities and creators, but names and customs. "Whoso would be a man must be a nonconformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore if it be goodness. Nothing is at last sacred but the integrity of our own mind. Absolve you to yourself, and you shall have the suffrage of the world. I remember an answer which when quite young I was prompted to make to a valued adviser who was wont to importune me with the dear old doctrines of the church. On my saying, What have I to do with the sacredness of traditions, if I live wholly from within? my friend suggested--'But these impulses may be from below, not from above.' I replied, 'They do not seem to me to be such; but if I am the devil's child, I will live them from the devil.' No law can be sacred to me but that of my nature. Good and bad are but names very readily transferable to that or this; the only right is what is after my constitution, the only wrong what is against it. A man is to carry himself in the presence of all opposition as if everything were titular and ephemeral but he. I am ashamed to think how easily we capitulate to badges and names, to large societies and dead institutions. Every decent an well-spoken individual affects and sways me more than is right. I ought to go upright and vital, and speak the rude truth in all ways.

It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help.

Excerpt from Ursula K Le Guin's speech at National Book Awards Hard times are coming, when we’ll be wanting the voices of writers who can see alternatives to how we live now, can see through our fear-stricken society and its obsessive technologies to other ways of being, and even imagine real grounds for hope. We’ll need writers who can remember freedom – poets, visionaries – realists of a larger reality. Right now, we need writers who know the difference between production of a market commodity and the practice of an art. Developing written material to suit sales strategies in order to maximise corporate profit and advertising revenue is not the same thing as responsible book publishing or authorship. Yet I see sales departments given control over editorial. I see my own publishers, in a silly panic of ignorance and greed, charging public libraries for an e-book six or seven times more than they charge customers. We just saw a profiteer try to punish a publisher for disobedience, and writers threatened by corporate fatwa. And I see a lot of us, the producers, who write the books and make the books, accepting this – letting commodity profiteers sell us like deodorant, and tell us what to publish, what to write. Books aren’t just commodities; the profit motive is often in conflict with the aims of art. We live in capitalism, its power seems inescapable – but then, so did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art. Very often in our art, the art of words. I’ve had a long career as a writer, and a good one, in good company. Here at the end of it, I don’t want to watch American literature get sold down the river. We who live by writing and publishing want and should demand our fair share of the proceeds; but the name of our beautiful reward isn’t profit. Its name is freedom.

These are the voices which we hear in solitude, but they grow faint and inaudible as we enter into the world. Society everywhere is in conspiracy against the manhood of every one of its members. Society is a joint-stock company, in which the members agree, for the better securing of his bread to each shareholder, to surrender the liberty and culture of the eater. The virtue in most request is conformity. Self-reliance is its aversion. It loves not realities and creators, but names and customs. Whoso would be a man must be a nonconformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore if it be goodness. Nothing is at last sacred but the integrity of your own mind.

It is my custom to have sherry in the drawing room at eight-thirty and supper at nine. In future, please join me here promptly at eight-thirty, Alexandra." Fire ignited in Alexandra's eyes, but she managed to keep her voice level. "You've already told me where I may sleep, where I may go, who must accompany me, and when I must eat. Would you care to instruct me as to when I may breathe?

Get out,” Dragos said. The dragon was in his voice. Except for the Light Fae male, all the customers rushed for the door.

The most interesting thing was the talk from the customers. Nobody can buy a hat without gossiping. Sophie sat in her alcove and stitched and heard [...] that Wizard Howl’s castle had moved round to the cliffs again, really that man, whisper, whisper, whisper… The voices always dropped low when they talked of Wizard Howl, [...] Then there would be a fleeting, fearful whisper about the Witch of the Waste. Sophie began to feel that Wizard Howl and the Witch of the Waste should get together.

There happened to be no customer in the shop but Jacques Three, of the restless fingers and the croaking voice. This man, whom he had seen upon the Jury, stood drinking at the little counter, in conversation with the Defarges, man and wife. The Vengeance assisted in the conversation, like a regular member of the establishment.

Noted, but we’re good for now.” Her voice dropped to a stage whisper. “Alex is allergic to PDA.” “I am not allergic.” He grimaced when Jules looped her arms around Josh’s neck and said something that made his face soften. “Merely disturbed.” “Alex has performance anxiety,” Josh said without looking away from Jules. “It’s okay, dude. Happens to the best of us. Maybe you can invest in the development of a pill that’ll help with your problem. It’ll be like Viagra for kissers.” “If I were to invest in the development of anything, it would be a custom muzzle to keep you quiet.

Your product has a voice — and it's talking to your customers 24 hours a day.

In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

I believe in you my soul, the other I am must not abase itself to you, And you must not be abased to the other. Loaf with me on the grass, loose the stop from your throat, Not words, not music or rhyme I want, not custom or lecture, not even the best, Only the lull I like, the hum of your valved voice. I mind how once we lay such a transparent summer morning, How you settled your head athwart my hips, and gently turned over upon me, And parted the shirt from my bosom bone, and plunged your tongue to my bare-stripped heart, And reached till you felt my beard, and reached till you held my feet. Swiftly arose and spread around me the peace and knowledge that pass all the argument of the earth, And I know that the hand of God is the promise of my own, And I know that the spirit of God is the brother of my own, And that all the men ever born are also my brothers, and the women my sisters and lovers, And that a kelson of the creation is love, And limitless are leaves stiff or drooping in the fields, And brown ants in the little wells beneath them, And mossy scabs of the worm fence, heaped stones, elder, mullein and pokeweed.

There was a tradition of soap-box public speaking in Sator Square. “Speaking” was stretching a point to cover the ranters, haranguers and occasional self-absorbed mumblers that spaced themselves at intervals amongst the crowds. And, traditionally, people said whatever was on their minds and at the top of their voices. The Patrician, it was said, looked kindly on the custom. He did. And very closely, too. He probably had someone make notes.

You will get exactly what you deserve Polly,” comes the firm reply, “you can trust me on that… But if you do – trust me I mean – I promise you an unparalleled climax.” She pauses, gazing deep into my frightened green eyes. “It’s your call Polly, all yours.” I allow my aching body to decide for me . “Punish me please, mistress,” I say in a very small voice.

Diner Customer 1 (Kyle): …I’ll give you one piece of advice, on account of I like you and I don’t want to see you get hurt. First time I went to Vegas, I thought It was the most beautiful place in the world. All lights and neon. And the women --- well, the WOMEN… Anyway, didn’t take me long to figure out the whole place was on the hustle, that none of it was what it looked like, and if you’re not real careful, a place like that can kill you. Bill: Asgard ain’t Vegas, Kyle. Diner Customer 1 (Kyle): No, sir. You’re absolutely right. It isn’t Vegas. ‘Cause in Vegas, even guys like you and me can win once in a while. (Kyle leaves the diner) Diner Customer 2: Pay no attention to him, Bill. A man loses two hundred-fifty dollars on the slots, and he thinks it gives him wisdom. Biggest mistakes I ever made were in listening to guys like that, instead of listening to my own heart… what my granddad used to call “The Tyranny of Reasonable Voices.” Mistakes you make can always be worked out. The mistakes you don’t make because you do nothing, because you don’t try, you don’t risk, those are the ones that haunt you when you get old. Regret, that’s the real killer. Go where your heart leads you, Bill. Life’ll take care of the rest. It always does. - Thor #10 (2007)

Her name...was Mrs. marina Orlova, and she had grown up in Siberia. Later, she would tell him that she loathed the American custom of constantly smiling: "They are like chimpanzees," she said, in her bitter exclamatory voice. She grimaced, baring her teeth grotesquely. "Eee!" she said. "I smile at you! Eee! It is repulsive.

I knew it all, the whole drab compass of marital disillusion; we had been through it together, the Army and I, from the first importunate courtship until now, when nothing remained to us except the chill bonds of law and duty and custom. I had played every scene in the domestic tragedy, had found the early tiffs become more frequent, the tears less affecting, the reconciliations less sweet, till they engendered a mood of aloofness and cool criticism, and the growing conviction that it was not myself but the loved one who was at fault. I caught the false notes in her voice and learned to listen for them apprehensively; I recognized the blank, resentful stare of incomprehension in her eyes, and the selfish, hard set of the corners of her mouth. I learned her, as one must learn a woman one has kept house with, day in, day out, for three and a half years; I learned her slatternly ways, the routine and mechanism of her charm, her jealousy and self-seeking, and her nervous trick with the fingers when she was lying. She was stripped of all enchantment now and I knew her for an uncongenial stranger to whom I had bound myself indissolubly in a moment of folly.

Winning brands value customer experience over a slick sales funnel, and the cadence of an authentic human voice over legally-approved corporate jargon.

Manufacturers these days have peculiar problems: a package may recommend the virtues of its product by voice only, for it is not allowed to grab the customer by the sleeve or collar.

It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.

Smartphone makers sought deeper ties with retail buyers by adding ring tones, games, Web browsers, and other applications to their phones. Carriers, however, wanted this business to themselves. If they couldn’t sell applications within their “walled gardens,” carriers worried they would be reduced to mere utilities or “dumb pipes” carrying data and voice traffic. Nokia learned the hard way just how ferociously carriers could defend their turf. In the late 1990s the Finnish phone maker launched Club Nokia, a Web-based portal that allowed customers to buy and download

Loafe with me on the grass, loose the stop from your throat, Not words, not music or rhyme I want, not custom or lecture, not even the best, Only the lull I like, the hum of your valvèd voice.

Vocation” comes from the Latin vocare (to call) and means the work a man is called to by God. There are all different kinds of voices calling you to all different kinds of work, and the problem is to find out which is the voice of God rather than of society, say, or the superego, or self-interest. The kind of work God usually calls you to is the kind of work (a) that you need to do and (b) that the world needs to have done. If you find your work rewarding, you have presumably met requirement (a), but if your work does not benefit others, the chances are you have missed requirement (b). On the other hand, if your work does benefit others, you have probably met requirement (b), but if most of the time you are unhappy with it, the chances are you have not only bypassed (a) but probably aren’t helping your customers much either. Neither the hair shirt nor the soft berth will do. The place God calls you to is the place where your deep gladness and the world’s hunger meet.

The body is a vessel for the soul. A home. According to Muslim custom, a body must be buried as quickly as possible, preferably the same day, as soon as Allah has taken the soul. In the house of the deceased, we hang a scrap of white cloth from a nail, and it stays there for forty days. At night, the soul flies home and perches on the cloth. It listens to familiar voices and feels glad. Then it flies back.

Her voice was perfect, custom-made for my ears. I wanted to hit the record button in my brain and save this all for later. Half of me was listening to her words, but the other half was mesmerized by the melody.

Then the voice - which identified itself as the prince of this world, the only being who really knows what happens on Earth - began to show him the people around him on the beach. The wonderful father who was busy packing things up and helping his children put on some warm clothes and who would love to have an affair with his secretary, but was terrified on his wife's response. His wife who would like to work and have her independence, but who was terrified of her husband's response. The children who behave themselves because they were terrified of being punished. The girl who was reading a book all on her own beneath the sunshade, pretending she didn't care, but inside was terrified of spending the rest of her life alone. The boy running around with a tennis racuqet , terrified of having to live up to his parents' expectations. The waiter serving tropical drinks to the rich customers and terrified that he could be sacket at any moment. The young girl who wanted to be a dance, but who was studying law instead because she was terrified of what the neighbours might say. The old man who didn't smoke or drink and said he felt much better for it, when in truth it was the terror of death what whispered in his ears like the wind. The married couple who ran by, splashing through the surf, with a smile on their face but with a terror in their hearts telling them that they would soon be old, boring and useless. The man with the suntan who swept up in his launch in front of everybody and waved and smiled, but was terrified because he could lose all his money from one moment to the next. The hotel owner, watching the whole idyllic scene from his office, trying to keep everyone happy and cheerful, urging his accountants to ever greater vigilance, and terrified because he knew that however honest he was government officials would still find mistakes in his accounts if they wanted to. There was terror in each and every one of the people on that beautiful beach and on that breathtakingly beautiful evening. Terror of being alone, terror of the darkness filling their imaginations with devils, terror of doing anything not in the manuals of good behaviour, terror of God's punishing any mistake, terror of trying and failing, terror of succeeding and having to live with the envy of other people, terror of loving and being rejected, terror of asking for a rise in salary, of accepting an invitation, of going somewhere new, of not being able to speak a foreign language, of not making the right impression, of growing old, of dying, of being pointed out because of one's defects, of not being pointed out because of one's merits, of not being noticed either for one's defects of one's merits.

UMPTEEN people jolted themselves toward the still-lifeless body stocking of a peanut butter heiress. A kind of religious fervor displayed itself on the hard-breathing senior citizens of Cape Codpiece. Twice annually, they have gathered for the last two hundred years in a display which has to be seen to be conceived. Gnashing their gums in a fit of detergent, they call upon “Almighty Greg” to “send them a Kennedy.” This localized custom comes as rather a shock to many people; still, you can’t please everyone. Each year the used underwear of a prominent citizen is worshiped. This year it is Sylvia de Bortcha’s body stocking that has risen to the occasion. “I have been chosen because of my breeding habits,” she said to a delighted group of well-diggers. “I have worn these off and on for the past year and a half,” she proclaimed, her voice reaching an octave or more. The crowd went wild. “If this

Pity me, and pardon me, O virtuous reader! You never knew what it is to be a slave; to be entirely unprotected by law or custom; to have the laws reduce you to the condition of a chattel, entirely subject to the will of another. You never exhausted your ingenuity in avoiding the snares, and eluding the power of a hated tyrant; you never shuddered at the sound of his footsteps, and trembled within hearing of his voice. I know I did wrong. No one can feel it more sensibly than I do. The painful and humiliating memory will haunt me to my dying day. Still, in looking back, calmly, on the events of my life, I feel that the slave woman ought not to be judged by the same standard as others.

Loafe with me on the grass.... loose the stop from your throat, Not words, not music or rhyme I want.... not custom or lecture, not even the best, Only the lull I like, the hum of your valved voice. I mind how we lay in June, such a transparent summer morning; You settled your head athwart my hips and gently turned over upon me, And parted the shirt from my bosom-bone, and plunged your tongue to my barestript heart, And reached till you felt my beard, and reached till you held my feet.

Now Morn, her rosy steps in the eastern clime Advancing, sowed the earth with orient pearl, When Adam waked, so customed; for his sleep Was aerie-light, from pure digestion bred, And temperate vapors bland, which the only sound Of leaves and fuming rills, Aurora's fan, Lightly dispersed, and the shrill matin song Of birds on every bough; so much the more His wonder was to find unwakened Eve With tresses discomposed, and glowing cheek, As through unquiet rest: He, on his side Leaning half raised, with looks of cordial love Hung over her enamored, and beheld Beauty, which, whether waking or asleep, Shot forth peculiar graces; then with voice Mild, as when Zephyrus on Flora breathes, Her hand soft touching, whispered thus. Awake, My fairest, my espoused, my latest found, Heaven's last best gift, my ever new delight! Awake: The morning shines, and the fresh field Calls us; we lose the prime, to mark how spring Our tender plants, how blows the citron grove, What drops the myrrh, and what the balmy reed, How nature paints her colors, how the bee Sits on the bloom extracting liquid sweet.

But the more shrewdly and earnestly we study the histories of men, the less ready shall we be to make use of the word ‘artificial.’ Nothing in the world has ever been artificial. Many customs, many dresses, many works of art are branded with artificiality because the exhibit vanity and self-consciousness: as if vanity were not a deep and elemental thing, like love and hate and the fear of death. Vanity may be found in darkling deserts, in the hermit and in the wild beasts that crawl around him. It may be good or evil, but assuredly it is not artificial: vanity is a voice out of the abyss.

The commercial pressures, the forces urging us to buy and discard and buy again. When everything in public life has a logo attached to it, when every public space is disfigured with advertisements, when nothing if public value and importance can take place without commercial sponsorship, when schools and hospitals have to act as if their guiding principle were market forces rather than human need,..., when citizens become consumers and clients, patients, guests, students and passengers are all flattened into customers, what price the school of morals? The answer is: what it would fetch in the market, and not a penny more.

I want to see your photos. In real life. Can I buy one?" she asked, voicing her thoughts aloud. He smiled. "You'd be my first real customer." "But they're so good!" Raden's eyes were very warm and very serious. "No one wants to hang art like that anymore. All they want are little square-shaped selfies they can post online.

New situations, however, do arise, requiring novel, unstereotyped responses; hence development, in the higher organisms, requires a capacity for experiment and innovation—the social correlates of variation and mutation. Social evolution is an interplay of custom with origination. Here the initiative individual—the “great man,” the “hero,” the “genius”—regains his place as a formative force in history. He is not quite the god that Carlyle described; he grows out of his time and land, and is the product and symbol of events as well as their agent and voice; without some situation requiring a new response his new ideas would be untimely and impracticable

Sunday night is my personal weekly Halloween. I walk along slowly and drag my fingertips along the bars of chocolate. Goddamn, you sexy little squares. Dark, milk, white, I do not discriminate. I eat it all. Those fluorescent sour candies that only obnoxious little boys like. I suck candy apples clean. If an envelope seal is sweet, I’ll lick it twice. Growing up, I was that kid who would easily get lured into a van with the promise of a lollipop. Sometimes, I let the retail seduction last for twenty minutes, ignoring Marco and feeling up the merchandise, but I’m so tired of male voices. “Five bags of marshmallows,” Marco says in a resigned tone. “Wine. And a can of cat food.” “Cat food is low carb.” He makes no move to scan anything, so I scan each item myself and unroll a few notes from my tips. “Your job involves selling things. Sell them. Change, please.” “I just don’t know why you do this to yourself.” Marco looks at the register with a moral dilemma in his eyes. “Every week you come and do this.” He hesitates and looks over his shoulder where his sugar book sits under a layer of dust. He knows not to try to slip it into my bag with my purchases. “I don’t know why you care, dude. Just serve me. I don’t need your help.” He’s not entirely wrong about my being an addict. I would lick a line of icing sugar off this counter right now if no one were around. I would walk into a cane plantation and bite right in... “Give me my change or I swear to God …” I squeeze my eyes shut and try to tamp down my temper. “Just treat me like any other customer.” He gives me a few coins’ change and bags my sweet, spongy drugs.

Even so, as was his custom, he writes the name in an abbreviated form: “Wllm Shaksp.” It also has a large blot on the end of the surname, probably because of the comparatively low quality of the paper. Though it is only a deposition, it is also the only document in existence containing a transcript of Shakespeare speaking in his own voice.

To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. • Apologize sincerely–never argue. • Own the problem, even if it is not your fault. • Show genuine concern in your gestures, posture, and tone of voice. • Take your customer at their word without questioning their motives or integrity.

Will I drop dead while using my contactless credit card? Will it be Kyleee who witnesses my demise through her several layers of Tesco-brand make-up? Will she ring for an ambulance in the same dull monotone she employs when interacting with her customers? ‘You gonna pay or what?’ Kyleee says in a flat voice. ‘You’ve gorra wave it a bit closer.

I make this point to stress that the brilliance of neoindigenous youth cannot be appreciated by educators who are conditioned to perceive anything outside their own ways of knowing and being as not having value. This is similar to white teachers at the Carlisle School who sought to ban the language and customs of their indigenous students and replace them with “American culture.” The University of Minnesota Human Rights Center describes this process as the silencing of voice and history that is part of the indigenous experience. I argue that enduring this silencing process is something that both the indigenous and neoindigenous have in common, and should be used as a way to connect them.

I do love a good tree. There it stands so strong and sturdy, and yet so beautiful, a very type of the best sort of man. How proudly it lifts its bare head to the winter storms, and with what a full heart it rejoices when the spring has come again! How grand its voice is, too, when it talks with the wind: a thousand aeolian harps cannot equal the beauty of the sighing of a great tree in leaf. All day it points to the sunshine and all night to the stars, and thus passionless, and yet full of life, it endures through the centuries, come storm, come shine, drawing its sustenance from the cool bosom of its mother earth, and as the slow years roll by, learning the great mysteries of growth and of decay. And so on and on through generations, outliving individuals, customs, dynasties -- all save the landscape it adorns and human nature -- till the appointed day when the wind wins the long battle and rejoices over a reclaimed space, or decay puts the last stroke to his fungus-fingered work. Ah, one should always think twice before one cuts down a tree!

If I could write an autobiography for fear, it would read like this: __________ Hi, my name is Fear. F-E-A-R. But you are going to call me a lot of other things as you start to get closer to me. I’m terribly unoriginal. I’m like every has-been out there, but you give me way more credit than I deserve. You should keep doing that. I like it when you make me bigger than I actually am. I’m going to make you feel alone, and I like it when you believe you’re the only one who’s ever felt this way. You think I’m custom-catered to fit you, but I’m really no different than the brand of me your best friend wears. I’m a ballad lurking in the hearts of a billion people, and I will do anything to keep you from realizing that I am just the same song on repeat. You all know all my words. I’m pretty jealous though. I want you alone with me at night. I’m not afraid to say I’m greedy or that I don’t want to share you. I’m a territorial lover, and I would rather you not have solid and deep conversations at dinner parties or find a community that doesn’t leave your side. I wrote you a story a long time ago, and I don’t want you to figure out that you’ve outgrown the plotline. I wonder why you don’t get over me sometimes, but then the realization hits me: You come back because you know I want you. You come back because you know the sound of my voice. You come back because you know the way I move and how I shut you down. You’ve stood face-to-face with me so many times and I have told you who you are. The crazy thing is, you’ve believed me.

Undine leaned close enough for her lowered voice to reach him. 'Can't you understand that, knowing how they all feel about me and how Ralph feels - I'd give almost anything to get away?' Her father looked at her compassionately. 'I guess most of us feel that way once in a way when we're young, Undine. Later on you'll see going away ain't much use when you've got to turn around and come back.

An empty envelope! Mr. Kapuchitsky, do you know what money means in a poor country? Money in a poor country and money in a rich country are two different things. In a rich country, money is a piece of paper with which you buy goods on the market. You are only a customer. Even a millionaire is only a customer. He may purchase more, but he remains a customer, nothing more. And in a poor country? In a poor country, money is a wonderful, thick hedge, dazzling and always blooming, which separates you from everything else. Through that hedge you do not see creeping poverty, you do not smell the stench of misery, and you do not hear the voices of the human dregs. But at the same time you know that all of that exists, and you feel proud because of your hedge. You have money; that means you have wings. You are the bird of paradise that everyone admires.

Yet with the rise of AI, robots, and 3-D printers, cheap unskilled labor will become far less important. Instead of manufacturing a shirt in Dhaka and shipping it all the way to the United States, you could buy the shirt’s code online from Amazon and print it in New York. The Zara and Prada stores on Fifth Avenue could be replaced by 3-D printing centers in Brooklyn, and some people might even have a printer at home. Simultaneously, instead of calling customer service in Bangalore to complain about your printer, you could talk with an AI representative in the Google cloud (whose accent and tone of voice would be tailored to your preferences). The newly unemployed workers and call center operators in Dhaka and Bangalore don’t have the education necessary to switch to designing fashionable shirts or writing computer code—so how will they survive?

With the explosion of technology over the last 15+ years, we are in the process of a complete paradigm shift in regards to how we communicate in our marketing, public relations and advertising. Social Media has forever changed the way businesses and customers communicate and the beauty of it is that, through your channels, you can reach your audience directly and at lightning speed. Social Media has also changed the way customers make their buying decisions. Pinterest, Google+, Twitter, YouTube, and Facebook, have made it easy to find and connect with others who share similar interests, to read product reviews and to connect with potential clients. Within these networks there is an amazing and wide open space for your unique voice to be heard. As the web interacts with us in more personal ways and with greater portability, there is no time better than the present to engage with and rally your community.

By December 1975, a year had passed since Mr. Harvey had packed his bags, but there was still no sign of him. For a while, until the tape dirtied or the paper tore, store owners kept a scratchy sketch of him taped to their windows. Lindsey and Samuel walked in the neighboorhood or hung out at Hal's bike shop. She wouldn't go to the diner where the other kids went. The owner of the diner was a law and order man. He had blown up the sketch of George Harvey to twice its size and taped it to the front door. He willingly gave the grisly details to any customer who asked- young girl, cornfield, found only an elbow. Finallly Lindsey asked Hal to give her a ride to the police station. She wanted to know what exactly they were doing. They bid farewell to Samuel at the bike shop and Hal gave Lindsey a ride through a wet December snow. From the start, Lindsey's youth and purpose had caught the police off guard. As more and more of them realized who she was, they gave her a wider and wider berth. Here was this girl, focused, mad, fifteen... When Lindsey and Hal waited outside the captain's office on a wooden bench, she thought she saw something across the room that she recognized. It was on Detective Fenerman's desk and it stood out in the room because of its color. What her mother had always distinguished as Chinese red, a harsher red than rose red, it was the red of classic red lipsticks, rarely found in nature. Our mother was proud of her ability fo wear Chinese red, noting each time she tied a particular scarf around her neck that it was a color even Grandma Lynn dared not wear. Hal,' she said, every muscle tense as she stared at the increasingly familiar object on Fenerman's desk. Yes.' Do you see that red cloth?' Yes.' Can you go and get it for me?' When Hal looked at her, she said: 'I think it's my mother's.' As Hal stood to retrieve it, Len entered the squad room from behind where Lindsey sat. He tapped her on the shoulder just as he realized what Hal was doing. Lindsey and Detective Ferman stared at each other. Why do you have my mother's scarf?' He stumbled. 'She might have left it in my car one day.' Lindsey stood and faced him. She was clear-eyed and driving fast towards the worst news yet. 'What was she doing in your car?' Hello, Hal,' Len said. Hal held the scarf in his head. Lindsey grabbed it away, her voice growing angry. 'Why do you have m mother's scarf?' And though Len was the detective, Hal saw it first- it arched over her like a rainbow- Prismacolor understanding. The way it happened in algebra class or English when my sister was the first person to figure out the sum of x or point out the double entendres to her peers. Hal put his hand on Lindsey's shoulder to guide her. 'We should go,' he said. And later she cried out her disbelief to Samuel in the backroom of the bike shop.

You should first of all assimilate the model. This is complicated. You study it from the point of view of the epoch, the time, the country, condition of life, background, literature, psychology, the soul, way of living, social position, and external appearance; moreover, you study character, such as custom, manner, movements, voice, speech, intonations, All this work on your material will help you permeate it with your own feelings. Without all this you will have no art.

SATURDAY AT THE STORE is a nightmare. We are besieged by do-it-yourselfers wanting to spruce up their homes. Mr. and Mrs. Clayton and John and Patrick—the two other part-timers—and I are besieged by customers. But there’s a lull around lunchtime, and Mrs. Clayton asks me to check on some orders while I’m sitting behind the counter at the register discreetly eating my bagel. I’m engrossed in the task, checking catalog numbers against the items we need and the items we’ve ordered, eyes flicking from the order book to the computer screen and back as I make sure the entries match. Then, for some reason, I glance up … and find myself locked in the bold gray gaze of Christian Grey, who’s standing at the counter, staring at me. Heart failure. “Miss Steele. What a pleasant surprise.” His gaze is unwavering and intense. Holy crap. What the hell is he doing here, looking all outdoorsy with his tousled hair and in his cream chunky-knit sweater, jeans, and walking boots? I think my mouth has popped open, and I can’t locate my brain or my voice. “Mr. Grey,” I whisper, because that’s all I can manage. There’s a ghost of a smile on his lips and his eyes are alight with humor, as if he’s enjoying some private joke. “I was in the area,” he says by way of explanation. “I need to stock up on a few things. It’s a pleasure to see you again, Miss Steele.” His voice is warm and husky like dark melted chocolate fudge caramel … or something.

I believe in you my soul, the other I am must not abase itself to you, And you must not be abased to the other. Loafe with me on the grass, loose the stop from your throat, Not words, not music or rhyme I want, not custom or lecture, not even the best, Only the lull I like, the hum of your valvèd voice. I mind how once we lay such a transparent summer morning, How you settled your head athwart my hips and gently turn’d over upon me, And parted the shirt from my bosom-bone, and plunged your tongue to my bare-stript heart, And reach’d till you felt my beard, and reach’d till you held my feet. Swiftly arose and spread around me the peace and knowledge that pass all the art and argument of the earth, And I know that the hand of God is the promise [originally “elderhand”] of my own, And I know that the spirit of God is the brother of my own, And that all the men ever born are also my brothers, and the women my sisters and lovers, And that a kelson of the creation is love.

Oftentimes they were asleep, but occasionally might be heard talking together, in voices between speech and a snore, and with that lack of energy that distinguishes the occupants of almshouses, and all other human beings who depend for subsistence on charity, on monopolized labor, or anything else, but their own independent exertions. These old gentlemen—seated, like Matthew, at the receipt of customs, but not very liable to be summoned thence, like him, for apostolic errands—were Custom-House officers.

There was just enough room for the tonga to get through among the bullock-carts, rickshaws, cycles and pedestrians who thronged both the road and the pavement--which they shared with barbers plying their trade out of doors, fortune-tellers, flimsy tea-stalls, vegetable-stands, monkey-trainers, ear-cleaners, pickpockets, stray cattle, the odd sleepy policeman sauntering along in faded khaki, sweat-soaked men carrying impossible loads of copper, steel rods, glass or scrap paper on their backs as they yelled 'Look out! Look out!' in voices that somehow pierced though the din, shops of brassware and cloth (the owners attempting with shouts and gestures to entice uncertain shoppers in), the small carved stone entrance of the Tinny Tots (English Medium) School which opened out onto the courtyard of the reconverted haveli of a bankrupt aristocrat, and beggars--young and old, aggressive and meek, leprous, maimed or blinded--who would quietly invade Nabiganj as evening fell, attempting to avoid the police as they worked the queues in front of the cinema-halls. Crows cawed, small boys in rags rushed around on errands (one balancing six small dirty glasses of tea on a cheap tin tray as he weaved through the crowd) monkeys chattered in and bounded about a great shivering-leafed pipal tree and tried to raid unwary customers as they left the well-guarded fruit-stand, women shuffled along in anonymous burqas or bright saris, with or without their menfolk, a few students from the university lounging around a chaat-stand shouted at each other from a foot away either out of habit or in order to be heard, mangy dogs snapped and were kicked, skeletal cats mewed and were stoned, and flies settled everywhere: on heaps of foetid, rotting rubbish, on the uncovered sweets at the sweetseller's in whose huge curved pans of ghee sizzled delicioius jalebis, on the faces of the sari-clad but not the burqa-clad women, and on the horse's nostrils as he shook his blinkered head and tried to forge his way through Old Brahmpur in the direction of the Barsaat Mahal.

The only way to conquer Barbara Stanwyck was to kill her, if she didn’t kill you first. Lynn Bari wanted any husband that wasn’t hers. Jane Russell’s body promised paradise but her eyes said, “Oh, please!” Claire Trevor was semi-sweet in Westerns and super-sour in moderns. Ida Lupino treated men like used-up cigarette butts. Gloria Grahame was oversexed evil with an added fey touch—a different mouth for every role. Ann Sheridan and Joan Blondell slung stale hash to fresh customers. Ann Dvorak rattled everyone’s rafters, including her own. Adele Jergens was the ultimate gun moll, handy when the shooting started. Marie Windsor just wanted them dead. Lucille Ball, pre–Lucy, was smart of mouth and warm as nails. Mercedes McCambridge, the voice of Satan, used consonants like Cagney used bullets. Marilyn Maxwell seemed approachable enough, depending on her mood swings. And Jean Hagen stole the greatest movie musical ever made by being the ultimate bitch. These wonderwomen proved that a woman’s only place was not in the kitchen. We ain’t talkin’ Loretta Young here.

But his thoughts were not all dark. Undine's moods still infected him, and when she was happy he felt an answering lightness. Even when her amusements were too primitive to be shared he could enjoy their reflection in her face. Only, as he looked back, he was struck by the evanescence, the lack of substance, in their moments of sympathy, and by the permanent marks left by each breach between them. Yet he still fancied that some day the balance might be reversed, and that as she acquired a finer sense of values the depths in her would find a voice.

The first caller’s avatar appeared in front of me in my support chat room. His name and stats also appeared, floating in the air above him. He had the astoundingly clever name of “HotCock007.” I could see that it was going to be another fabulous day. HotCock007 was a hulking bald barbarian with studded black leather armor and lots of demon tattoos covering his arms and face. He was holding a gigantic bastard sword nearly twice as long as his avatar’s body. “Good morning, Mr. HotCock007,” I droned. “Thank you for calling technical support. I’m tech rep number 338645. How may I help you this evening?” The customer courtesy software filtered my voice, altering its tone and inflection to ensure that I always sounded cheerful and upbeat. “Uh, yeah …” HotCock007 began. “I just bought this bad-ass sword, and now I can’t even use it! I can’t even attack nothing with it. What the hell is wrong with this piece of shit? Is it broke?” “Sir, the only problem is that you’re a complete fucking moron,” I said. I heard a familiar warning buzzer and a message flashed on my display: COURTESY VIOLATION—FLAGS: FUCKING, MORON LAST RESPONSE MUTED—VIOLATION LOGGED

If we want to make friends, let’s greet people with animation and enthusiasm. When somebody calls you on the telephone use the same psychology. Say “Hello” in tones that bespeak how pleased YOU are to have the person call. Many companies train their telephone operators to greet all callers in a tone of voice that radiates interest and enthusiasm. The caller feels the company is concerned about them. Let’s remember that when we answer the telephone tomorrow. Showing a genuine interest in others not only wins friends for you, but may develop in its customers a loyalty to your company.

Thank you Neil, and to the givers of this beautiful reward, my thanks from the heart. My family, my agent, editors, know that my being here is their doing as well as mine, and that the beautiful reward is theirs as much as mine. And I rejoice at accepting it for, and sharing it with, all the writers who were excluded from literature for so long, my fellow authors of fantasy and science fiction—writers of the imagination, who for the last 50 years watched the beautiful rewards go to the so-called realists. I think hard times are coming when we will be wanting the voices of writers who can see alternatives to how we live now and can see through our fear-stricken society and its obsessive technologies to other ways of being, and even imagine some real grounds for hope. We will need writers who can remember freedom. Poets, visionaries—the realists of a larger reality. Right now, I think we need writers who know the difference between the production of a market commodity and the practice of an art. Developing written material to suit sales strategies in order to maximize corporate profit and advertising revenue is not quite the same thing as responsible book publishing or authorship. (Thank you, brave applauders.) Yet I see sales departments given control over editorial; I see my own publishers in a silly panic of ignorance and greed, charging public libraries for an ebook six or seven times more than they charge customers. We just saw a profiteer try to punish a publisher for disobedience and writers threatened by corporate fatwa, and I see a lot of us, the producers who write the books, and make the books, accepting this. Letting commodity profiteers sell us like deodorant, and tell us what to publish and what to write. (Well, I love you too, darling.) Books, you know, they’re not just commodities. The profit motive often is in conflict with the aims of art. We live in capitalism. Its power seems inescapable. So did the divine right of kings. Any human power can be resisted and changed by human beings. Resistance and change often begin in art, and very often in our art—the art of words. I have had a long career and a good one. In good company. Now here, at the end of it, I really don’t want to watch American literature get sold down the river. We who live by writing and publishing want—and should demand—our fair share of the proceeds. But the name of our beautiful reward is not profit. Its name is freedom. Thank you.

Do you know where we are?” he whispered. “Surely that is Baker Street,” I answered, staring through the dim window. “Exactly. We are in Camden House, which stands opposite to our own old quarters.” “But why are we here?” “Because it commands so excellent a view of that picturesque pile. Might I trouble you, my dear Watson, to draw a little nearer to the window, taking every precaution not to show yourself, and then to look up at our old rooms--the starting-point of so many of your little fairy-tales? We will see if my three years of absence have entirely taken away my power to surprise you.” I crept forward and looked across at the familiar window. As my eyes fell upon it, I gave a gasp and a cry of amazement. The blind was down, and a strong light was burning in the room. The shadow of a man who was seated in a chair within was thrown in hard, black outline upon the luminous screen of the window. There was no mistaking the poise of the head, the squareness of the shoulders, the sharpness of the features. The face was turned half-round, and the effect was that of one of those black silhouettes which our grandparents loved to frame. It was a perfect reproduction of Holmes. So amazed was I that I threw out my hand to make sure that the man himself was standing beside me. He was quivering with silent laughter. “Well?” said he. “Good heavens!” I cried. “It is marvellous.” “I trust that age doth not wither nor custom stale my infinite variety,” said he, and I recognized in his voice the joy and pride which the artist takes in his own creation. “It really is rather like me, is it not?” “I should be prepared to swear that it was you.” “The credit of the execution is due to Monsieur Oscar Meunier, of Grenoble, who spent some days in doing the moulding. It is a bust in wax. The rest I arranged myself during my visit to Baker Street this afternoon.

Many, Lorenzo, have held and still hold the opinion, that there is nothing which has less in common with another, and that is so dissimilar, as civilian life is from the military. Whence it is often observed, if anyone designs to avail himself of an enlistment in the army, that he soon changes, not only his clothes, but also his customs, his habits, his voice, and in the presence of any civilian custom, he goes to pieces; for I do not believe that any man can dress in civilian clothes who wants to be quick and ready for any violence; nor can that man have civilian customs and habits, who judges those customs to be effeminate and those habits not conducive to his actions; nor does it seem right to him to maintain his ordinary appearance and voice who, with his beard and cursing, wants to make other men afraid: which makes such an opinion in these times to be very true. But if they should consider the ancient institutions, they would not find matter more united, more in conformity, and which, of necessity, should be like to each other as much as these (civilian and military); for in all the arts that are established in a society for the sake of the common good of men, all those institutions created to (make people) live in fear of the laws and of God would be in vain, if their defense had not been provided for and which, if well arranged, will maintain not only these, but also those that are not well established. And so (on the contrary), good institutions without the help of the military are not much differently disordered than the habitation of a superb and regal palace, which, even though adorned with jewels and gold, if it is not roofed over will not have anything to protect it from the rain. And, if in any other institutions of a City and of a Republic every diligence is employed in keeping men loyal, peaceful, and full of the fear of God, it is doubled in the military; for in what man ought the country look for greater loyalty than in that man who has to promise to die for her? In whom ought there to be a greater love of peace, than in him who can only be injured by war? In whom ought there to be a greater fear of God than in him who, undergoing infinite dangers every day, has more need for His aid? If these necessities in forming the life of the soldier are well considered, they are found to be praised by those who gave the laws to the Commanders and by those who were put in charge of military training, and followed and imitated with all diligence by others.

Bout a month ago. She came in Boxing Day but I put her out. She was begging people, not even tapping, but begging for drink.” “She can’t have been disrupting ye, surely?” asked Maureen. “See those old swines over there?” He gestured to his only customers. The old men heard him and their chat fell silent. The barman raised his voice. “They were asking what they would get for their money. Auld swines, playing on the lassie’s weakness for the drink.” He lowered his voice. “That’s pensioners for ye — they can smell a bargain a mile off,” he muttered, as if the bargain-hunting skill of the elderly was an unspoken universal truth.

Getting Started Setting up your Kindle Oasis Kindle controls Status indicators Keyboard Network connectivity VoiceView screen reader Special Offers and Sponsored Screensavers Chapter 2 Navigating Your Kindle The Kindle Home screen Toolbars Tap zones Chapter 3 Acquiring & Managing Kindle Content Shop for Kindle and Audible content anytime, anywhere Recommended content Managing your Kindle Library Device and Cloud storage Removing items from your Kindle Chapter 4 Reading Kindle Documents Understanding Kindle display technology Customizing your text display Comic books Children's books Images Tables Interacting with your content Navigating a book Chapter 5 Playing Audible Books Pairing a Bluetooth audio device Using the Audible Player Audiobook bookmarks Downloading Audible books Audiobook Library Management Chapter 6 Features X-Ray Word Wise Vocabulary Builder Amazon FreeTime (Amazon Fire for Kids in the UK) Managing your Amazon Household Goodreads on Kindle Time to Read Chapter 7 Getting More from Your Kindle Oasis Carrying and reading personal documents Reading Kindle content on other devices Sharing Using your Kindle with your computer Using the Experimental Web Browser Chapter 8 Settings Customizing your Kindle settings The Settings contextual menu Chapter 9 Finding Additional Assistance Appendix A Product Information

—No one knows why. Perhaps her mind, ravenous, still insatiable, sensed that to struggle with the shreds of a voice must make her artistry subtler, more refined, more capable of expressing humiliation, rage, betrayal ... —Perhaps the opposite. Perhaps her spirit loathed the unending struggle to embody itself, to manifest itself, on a stage whose mechanics, and suffocating customs, seemed expressly designed to annihilate spirit ... —I know that in Tosca, in the second act, when, humiliated, hounded by Scarpia, she sang Vissi d’arte —“I lived for art”— and in torment, bewilderment, at the end she asks, with a voice reaching harrowingly for the notes, “Art has repaid me LIKE THIS?

By the time they reached Calais he was in tearing spirits. Once on board he had a small Scotch and pacing the deck watched with satisfaction the waves that Britannia traditionally rules. It was grand to see the white cliffs of Dover. He gave a sigh of relief when he stepped on the stubborn English soil. He felt as though he had been away for ages. It was a treat to hear the voices of the English porters, and he laughed at the threatening uncouthness of the English customs officials who treated you as though you were a confirmed criminal. In another two hours he would be home again. That’s what his father always said: “There’s only one thing I like better than getting out of England, and that’s getting back to it.” Already

Before you recoil, knowing well the toxic madness that infests that hive in our time, understand that for me, when I came to know it, the Internet was a very different thing. It was a friend, and a parent. It was a community without border or limit, one voice and millions, a common frontier that had been settled but not exploited by diverse tribes living amicably enough side by side, each member of which was free to choose their own name and history and customs. Everyone wore masks, and yet this culture of anonymity-through-polyonymy produced more truth than falsehood, because it was creative and cooperative rather than commercial and competitive. Certainly, there was conflict, but it was outweighed by goodwill and good feelings—the true pioneering spirit.

At some point every religion, especially one that purports to encompass a complete way of life and system of government, has to be called to account for the kind of life it offers the people in the lands where it predominates. It becomes insufficient to look at Islam on paper, or Islam in history, and dwell on the inarguable improvements it brought to women’s lives in the seventh century. Today, the much more urgent and relevant task is to examine the way the faith has proved such fertile ground for almost every antiwomen custom it encountered in its great march out of Arabia. When it found veils and seclusion in Persia, it absorbed them; when it found genital mutilations in Egypt, it absorbed them; when it found societies in which women had never had a voice in public affairs, its own traditions of lively women’s participation withered.

This determination that nurturing should become exclusively a concern of women served to signify to both sexes that neither nurture nor womanhood was very important. But the assignment to women of a kind of work that was thought both onerous and trivial was only the beginning of their exploitation. As the persons exclusively in charge of the tasks of nurture, women often came into sole charge of the household budget; they became family purchasing agents. The time of the household barterer was past. Kitchens were now run on a cash economy. Women had become customers, a fact not long wasted on the salesmen, who saw that in these women they had customers of a new and most promising kind. The modern housewife was isolated from her husband, from her school-age children, and from other women. She was saddled with work from which much of the skill, hence much of the dignity, had been withdrawn, and which she herself was less and less able to consider important. She did not know what her husband did at work, or after work, and she knew that her life was passing in his regardlessness and in his absence. Such a woman was ripe for a sales talk: this was the great commercial insight of modern times. Such a woman must be told — or subtly made to understand — that she must not be a drudge, that she must not let her work affect her looks, that she must not become “unattractive,” that she must always be fresh, cheerful, young, shapely, and pretty. All her sexual and mortal fears would thus be given voice, and she would be made to reach for money. What was implied was always the question that a certain bank finally asked outright in a billboard advertisement: “Is your husband losing interest?

I had the grace to say that he flattered me but let it lie when he answered that I was too modest—even though I’m not handsome now and wasn’t then and modesty has never been one of my vices. “But Noisy thought all the girls were beautiful, too—and in one case this may have been true and certainly several of them were pretty. “But he asked me what had become of Olga and added, ‘Golly, what a little beauty she was!’ “Kinfolk, Olga wasn’t even homely, she was ugly. Face like a mud pie, figure like a gunnysack—only on an outpost like Mars could she get by. What she did have was a warm and gentle voice and a sweet personality—which was enough, as a customer might pick her through Hobson’s choice on a busy night, but once he had done so, he picked her some later time on purpose. Mean to say, dears, beauty will lure a man into bed, but it won’t bring him back a second time, unless he’s awfully young or very stupid.

O, pardon me, thou bleeding piece of earth, That I am meek and gentle with these butchers! Thou art the ruins of the noblest man That ever lived in the tide of times. Woe to the hand that shed this costly blood! Over thy wounds now do I prophesy,— Which, like dumb mouths, do ope their ruby lips, To beg the voice and utterance of my tongue— A curse shall light upon the limbs of men; Domestic fury and fierce civil strife Shall cumber all the parts of Italy; Blood and destruction shall be so in use And dreadful objects so familiar That mothers shall but smile when they behold Their infants quarter'd with the hands of war; All pity choked with custom of fell deeds: And Caesar's spirit, ranging for revenge, With Ate by his side come hot from hell, Shall in these confines with a monarch's voice Cry 'Havoc,' and let slip the dogs of war; That this foul deed shall smell above the earth With carrion men, groaning for burial.

From the very start, when the Islamists attempted to impose their laws against women, there were massive demonstrations, with hundreds of thousands of women pouring into the streets of Tehran protesting against the new laws. When Khomeini announced the imposition of the veil, there were protests in which women took to the streets with the slogans: “Freedom is neither Eastern nor Western; it is global” and “Down with the reactionaries! Tyranny in any form is condemned!” Soon the protests spread, leading to a memorable demonstration in front of the Ministry of Justice, in which an eight-point manifesto was issued. Among other things, the manifesto called for gender equality in all domains of public and private life as well as for the guarantee of fundamental freedoms for both men and women. It also demanded that “the decision over women’s clothing, which is determined by custom and the exigencies of geographical location, be left to women.” Women

He imagines snapping his fingers, making all the people in the diner stand, at once, and become their better selves. The woman with the cragged oak-bark face throws off her hood and shakes her hair and her age drops off of her like bandages. The man with a monk's tonsure, muttering to himself, leaps onto a table and strikes music from the air. Out of the bowels of the kitchen the weary cooks, small brown people, cartwheel and break-dance, spinning like upended beetles on the ground and their faces crack into glee and they are suddenly lovely to look at, and the dozen customers start up all at once into loud song, voices broken and beautiful. The song rises and infiltrates the city and wakes the inhabitants, one by one, from their own dark dreams, and all across the island, people sit up in bed and listen to it lap around them, an ocean of kindness, filling them, making them forget all the evil leaching out of the world for a very long moment, making them forget everything but the song.

Vocation – Frederick Buechner “Vocation” comes from the Latin vocare (to call) and means the work a man is called to by God. There are all different kinds of voices calling you to all different kinds of work, and the problem is to find out which is the voice of God rather than of society, say, or the superego, or self-interest. The kind of work God usually calls you to is the kind of work (a) that you need to do and (b) that the world needs to have done. If you find your work rewarding, you have presumably met requirement (a), but if your work does not benefit others, the chances are you have missed requirement (b). On the other hand, if your work does benefit others, you have probably met requirement (b), but if most of the time you are unhappy with it, the chances are you have not only bypassed (a) but probably aren’t helping your customers much either. Neither the hair shirt nor the soft berth will do. The place God calls you to is the place where your deep gladness and the world’s hunger meet.

The general kind and soft customs of Mustang were soon to strike me as exceptional. Apart from occasional disputes between husband and wife, which like family rows all around the world bring raised voices, I never heard a person scream or shout; Even the children had very civilised manners. In fact the only person I knew to consistently angry in Lo Mantang was myself, and Tibetans consider bd temper a Western characteristic. Take for example the reactions of European to missing his train; he will invariably swear under his breath. Who in our can stand frustration without giving vent to anger? I soon had to master my own temper, having raised my voice against one of the innumerable people who stopped to stare at me and my smal party, I was told by a peasant: ‘’I cannot understand; you are a great man, how is it that small things like myself deserve your wrath?’’ After that I learned to be tolerant, realising that by getting mad I was only debasing myself, and that it was stupid to be bothered by trivialities.

Most of our readers will remember, that, until within a very few years past, there was a kind of iron cage in the wall of the Fleet Prison, within which was posted some man of hungry looks, who, from time to time, rattled a money-box, and exclaimed in a mournful voice, ‘Pray, remember the poor debtors; pray remember the poor debtors.’ The receipts of this box, when there were any, were divided among the poor prisoners; and the men on the poor side relieved each other in this degrading office. Although this custom has been abolished, and the cage is now boarded up, the miserable and destitute condition of these unhappy persons remains the same. We no longer suffer them to appeal at the prison gates to the charity and compassion of the passersby; but we still leave unblotted the leaves of our statute book, for the reverence and admiration of succeeding ages, the just and wholesome law which declares that the sturdy felon shall be fed and clothed, and that the penniless debtor shall be left to die of starvation and nakedness. This is no fiction.

Haven’t I tired you out yet, darling?” Ian whispered several hours later. “Yes,” she said with an exhausted laugh, her cheek nestled against his shoulder, her hand drifting over his chest in a sleepy caress. “But I’m too happy to sleep for a while yet.” So was Ian, but he felt compelled to at least suggest that she try. “You’ll regret it in the morning when we have to appear for breakfast,” he said with a grin, cuddling her closer to his side. To his surprise, the remark made her smooth forehead furrow in a frown. She tipped her face up to his, opened her mouth as if to ask him a question, then she changed her mind and hastily looked away. “What is it?” he asked, taking her chin between his thumb and forefinger and lifting her face up to his. “Tomorrow morning,” she said with a funny, bemused expression on her face. “When we go downstairs…will everyone know what we have done tonight?” She expected him to try to evade the question. “Yes,” he said. She nodded, accepting that, and turned into his arms. “Thank you for telling me the truth,” she said with a sigh of contentment and gratitude. “I’ll always tell you the truth,” he promised quietly, and she believed him. It occurred to Elizabeth that she could ask him now, when he’d given that promise, if he’d had anything to do with Robert’s disappearance. And as quickly as the thought crossed her mind, she pushed it angrily away. She would not defame their marriage bed by voicing ugly, unfounded suspicions carried to her by a man who obviously had a grudge against all Scots. This morning, she had made a conscious decision to trust him and marry him; now, she was bound by her vows to honor him, and she had absolutely no intention of going back on her own decision or on the vow she made to him in church. “Elizabeth?” “Mmmm?” “While we’re on the subject of truth, I have a confession to make.” Her heart slammed into her ribs, and she went rigid. “What is it?” she asked tautly. “The chamber next door is meant to be used as your dressing room and withdrawing room. I do not approve of the English custom of husband and wife sleeping in separate beds.” She looked so pleased that Ian grinned. “I’m happy to see,” he chuckled, kissing her forehead, “we agree on that.

Christmas In India Dim dawn behind the tamerisks -- the sky is saffron-yellow -- As the women in the village grind the corn, And the parrots seek the riverside, each calling to his fellow That the Day, the staring Easter Day is born. Oh the white dust on the highway! Oh the stenches in the byway! Oh the clammy fog that hovers And at Home they're making merry 'neath the white and scarlet berry -- What part have India's exiles in their mirth? Full day begind the tamarisks -- the sky is blue and staring -- As the cattle crawl afield beneath the yoke, And they bear One o'er the field-path, who is past all hope or caring, To the ghat below the curling wreaths of smoke. Call on Rama, going slowly, as ye bear a brother lowly -- Call on Rama -- he may hear, perhaps, your voice! With our hymn-books and our psalters we appeal to other altars, And to-day we bid "good Christian men rejoice!" High noon behind the tamarisks -- the sun is hot above us -- As at Home the Christmas Day is breaking wan. They will drink our healths at dinner -- those who tell us how they love us, And forget us till another year be gone! Oh the toil that knows no breaking! Oh the Heimweh, ceaseless, aching! Oh the black dividing Sea and alien Plain! Youth was cheap -- wherefore we sold it. Gold was good -- we hoped to hold it, And to-day we know the fulness of our gain. Grey dusk behind the tamarisks -- the parrots fly together -- As the sun is sinking slowly over Home; And his last ray seems to mock us shackled in a lifelong tether. That drags us back how'er so far we roam. Hard her service, poor her payment -- she is ancient, tattered raiment -- India, she the grim Stepmother of our kind. If a year of life be lent her, if her temple's shrine we enter, The door is hut -- we may not look behind. Black night behind the tamarisks -- the owls begin their chorus -- As the conches from the temple scream and bray. With the fruitless years behind us, and the hopeless years before us, Let us honor, O my brother, Christmas Day! Call a truce, then, to our labors -- let us feast with friends and neighbors, And be merry as the custom of our caste; For if "faint and forced the laughter," and if sadness follow after, We are richer by one mocking Christmas past.

People often view racism as social division based on race; that is, racism occurs when people align and separate themselves based on their affinity for people of the same race and their hostility toward people of other races. A popular way to put this has been to define racism as “prejudice plus power,” that is, it is having the personal power to act on one’s feelings about racial difference. This understanding reduces racism to the level of affect and interpersonal relationships: racism occurs because of how we as individuals feel about other ethnic groups; reconciliation occurs when we eliminate our negative feelings about other racial groups and establish relationships across race. But racism is not about our feelings. Nor is it about the attitudes, intentions, or behavior of individuals. Racism is an interlocking system of oppression that is designed to promote and maintain White supremacy, the notion that White people—including their bodies, aesthetics, beliefs, values, customs, and culture—are inherently superior to all other races and therefore should wield dominion over the rest of creation, including other people groups, the animal kingdom, and the earth itself.

Humanism split into three main branches. The orthodox branch holds that each human being is a unique individual possessing a distinctive inner voice and a never-to-be-repeated string of experiences. Every human being is a singular ray of light, which illuminates the world from a different perspective, and which adds colour, depth and meaning to the universe. Hence we ought to give as much freedom as possible to every individual to experience the world, follow his or her inner voice and express his or her inner truth. Whether in politics, economics or art, individual free will should have far more weight than state interests or religious doctrines. The more liberty individuals enjoy, the more beautiful, rich and meaningful is the world. Due to this emphasis on liberty, the orthodox branch of humanism is known as ‘liberal humanism’ or simply as ‘liberalism’. It is liberal politics that believes the voter knows best. Liberal art holds that beauty is in the eye of the beholder. Liberal economics maintains that the customer is always right. Liberal ethics advises us that if it feels good, we should go ahead and do it. Liberal education teaches us to think for ourselves, because we will find all the answers within us.

From outside the shelter came children's voices. The shrill squeals brought the excitement of their unseen game into the opaque quiet of Setsuko's world and made her smile. "No war can go on forever. And human beings are the toughest creatures on earth, you know. There's no sense in being in a hurry to die. You MUST LIVE, whatever happens." Shoichi Wakui had squeezed her hand and told her this with an almost violent urgency, though his grasp was weak and his voice halting. Were those the Sugiwaras' children she could hear? The barber had had the presence of mind to rescue his kit when he fled through the flames of his burning shop, and now he was doing a brisk trade, seating his customers on cushions atop piled stones from the foundations. To house his family he'd put a lean-to against the railway embankment, barely enough to keep out the weather, but at least the children were no longer starving. Even in defeat the locally garrisoned soldiers all had some supplies of food, and while waiting to board trains for their hometowns from Yokohama Station they'd sit on the stone seat of the Sugawara Barbershop and have a good shave, leaving the children something to eat as payment. Setsuko no longer felt the rage that had overwhelmed her at the disbanding ceremony. If they had fought on home ground, one hundred million Japanese sworn to die before they would surrender, those children would have had to die too. Those young lives and spirits would have been extinguished in terror and pain and they wouldn't even have understood why. They have a right to go on living, and the strength to do it, Setsuko thought. For their sakes, if no one else's, I should rejoice that the war ended before an invasion reached the home front. Shoichi Wakui's words came back clearly: "Even when a war is lost, people's lives still go on." And Naomis, in the gray notebook: "Every war comes to an end, and when peace is restored Paris rises like a phoenix." But what about those who'd already died? It was agony to think of those who would not rise: the dead would be left where they fell at the ends of the earth while the living would come home with their knapsacks of clothing and food. Whether they had gone to the front or stayed at home, the people had staked their lives for country and Emperor, and after they had lost, the country and the Emperor were still there. Then what had it all meant? Adrift and floundering in despair, Setsuko slipped back into a restless sleep.

But when they arrived, Honor reached out and pressed the override button, holding the lift doors closed, and turned to him. "Mr. Hauptman," she said in a vioce of frozen helium, "you've seen fit to insult me and my officers and to threaten my parents. In fact, you have descended to the tactics of gutter scum, and that, in my opinion, Sir, is precisely what you have proven yourself to be." Hauptman's nostrils flared in a congested face, but she continued in that same ice-cold voice. "I am fully aware that you have no intention of forgetting this incident. Neither, I assure you, have I. I am a Queen's officer. As such, I will react to any personal attack upon me only if and as it arises, and for myself, both personally and as a Queen's officer, I dislike the custom of dueling. But, Mr. Hauptman, should you ever attempt to carry through your threat against my parents-" her eyes were leveled missile batteries and the tic at the corner of her mouth jerked like a living thing "-I will denounce you publicly for your contemptible actions and demand satisfaction. And when you accept my challenge, Mr. Hauptman, I will kill you like the scum you are." Hauptman stepped back against the wall of the lift, staring at her in shocked disbelief. "Believe it, Mr. Hauptman," she said very, very softly, and let the lift door open at last.

I stood on the rug and warmed my hands, which were rather cold with sitting at a distance from the drawing-room fire. I felt now as composed as ever I did in my life: there was nothing indeed in the gipsy’s appearance to trouble one’s calm. She shut her book and slowly looked up; her hat-brim partially shaded her face, yet I could see, as she raised it, that it was a strange one. It looked all brown and black: elf-locks bristled out from beneath a white band which passed under her chin, and came half over her cheeks, or rather jaws: her eye confronted me at once, with a bold and direct gaze. “Well, and you want your fortune told?” she said, in a voice as decided as her glance, as harsh as her features. “I don’t care about it, mother; you may please yourself: but I ought to warn you, I have no faith.” “It’s like your impudence to say so: I expected it of you; I heard it in your step as you crossed the threshold.” “Did you? You’ve a quick ear.” “I have; and a quick eye and a quick brain.” “You need them all in your trade.” “I do; especially when I’ve customers like you to deal with. Why don’t you tremble?” “I’m not cold.” “Why don’t you turn pale?” “I am not sick.” “Why don’t you consult my art?” “I’m not silly.” The old crone “nichered” a laugh under her bonnet and bandage; she then drew out a short black pipe, and lighting it began to smoke.

The Real World' The real word doesn't take flight the way dreams do. No muffled voice, no doorbell can dispel it, no shriek, no crash can cut it short. Images in dreams are hazy and ambiguous, and can generally be explained in many different ways. Reality means reality: that's tougher nut to crack. Dreams have keys. The real world opens on its own and can't be shut. Report canrds and stars pour from it, butterflies and flatiron warmers shower down, headless caps and shards of clouds. Together they form a rebus that can't be solved. Without us dreams couldn't exist. The one on whom the real world depends is still unknown, and the products of his insomnia are avaialble to anyone who wakes up. Dreams aren't crazy- it's the real world that's insane, if only in the stubbornness with which it sticks to the current of events. In dreams our recently deceased are still alive, in perfect health, no less, and restored to the full bloom of youth. The real world lays the corpse in front of us. The real world doesn't blink an eye. Dreams are featherweights, and memory can shake them off with ease. The real world doesn't have to fear forgetfulness. It's a tough customer. It sits on our shoulders, weights on our hearts, tumbles to our feet. There's no escaping it, it tags along each time we flee. And there's no stop along our escape route where reality isn't expecting us.

I lift my voice against these audacious practices and these infamous fashions, and I pray that you who have daughters in Zion will save them, if you can, from following these obscene fashions, that if followed, will destroy the last vestige of true womanly modesty, and reduce them to the level of the courtesans on the streets of Paris, from whence these debasing fashions come. They are the lowest and most degraded specimens of womankind, who have yielded their bodies to crime and their souls to death, if not to perdition, and are devoid of modesty and the sense of shame. We cannot afford to let our women follow such as these or to adopt the cursed fashions they set. . . . I suppose I shall incur the censure and displeasure of many in saying these things, but I do not care what the world has to say, what men say, nor what women say, in relation to these things. In my sight the present day fashions are abominable, suggestive of evil, calculated to arouse base passion and lust, and to engender lasciviousness, in the hearts of those who follow the fashions, and of those who tolerate them. Why? Because women are imitating the very customs of a class of women who have resorted to that means to aid them to sell their souls. It is infamous, and I hope the daughters of Zion will not descend to these pernicious ways, customs and fashions, for they are demoralizing and damnable in their effect.

short buzz followed, then silence. “They want to get rid of us,” said Trillian nervously. “What do we do?” “It’s just a recording,” said Zaphod. “We keep going. Got that, computer?” “I got it,” said the computer and gave the ship an extra kick of speed. They waited. After a second or so came the fanfare once again, and then the voice. “We would like to assure you that as soon as our business is resumed announcements will be made in all fashionable magazines and color supplements, when our clients will once again be able to select from all that’s best in contemporary geography.” The menace in the voice took on a sharper edge. “Meanwhile, we thank our clients for their kind interest and would ask them to leave. Now.” Arthur looked round the nervous faces of his companions. “Well, I suppose we’d better be going then, hadn’t we?” he suggested. “Shhh!” said Zaphod. “There’s absolutely nothing to be worried about.” “Then why’s everyone so tense?” “They’re just interested!” shouted Zaphod. “Computer, start a descent into the atmosphere and prepare for landing.” This time the fanfare was quite perfunctory, the voice now distinctly cold. “It is most gratifying,” it said, “that your enthusiasm for our planet continues unabated, and so we would like to assure you that the guided missiles currently converging with your ship are part of a special service we extend to all of our most enthusiastic clients, and the fully armed nuclear warheads are of course merely a courtesy detail. We look forward to your custom in future lives…. Thank you.

But I haven’t mentioned the cheer relentlessness of modern life, the crowdedness, the incessant thumping music and braying voices, the near impossibility of finding solitude and silence and time to reflect. I haven’t mentioned the commercial pressures, the forces urging us to buy and discard and buy again. When everything in public life has a logo attached to it, when every public space is disfigured with advertisements, when nothing of public value and importance can take place without commercial sponsorship, when schools and hospitals have to act as if their guiding principle were market forces rather than human need, when adults and children alike are tempted to wear t-shirts with obscene words on them by the smirking little devices spelling the words wrongly, when citizens become consumers and clients; patients and guests, students and passengers are all flattened into customers, what price the school of morals? The answer is: what it would fetch in the market. And not a penny more. I haven’t mentioned the obsession with targets, and testing and tables; the management-driven and politics corrupted and all the clotted rubbish that so deforms the true work of schools. I haven’t mentioned something that might seem trivial but I think its importance is profound and rarely understood: that’s the difference between reading a story in a book and watching a story on a screen. It’s a psychological difference, not just a technical one. We need to take account of it and I fear we are not doing it, and the school of morals is suffering in result.

Yes,” her boss responded, “one for us and one for the customer.” “I’m sorry, so you are saying that the client is asking for a copy and we need a copy for internal use?” “Actually, I’ll check with the client—they haven’t asked for anything. But I definitely want a copy. That’s just how I do business.” “Absolutely,” she responded. “Thanks for checking with the customer. Where would you like to store the in-house copy? There’s no more space in the file room here.” “It’s fine. You can store it anywhere,” he said, slightly perturbed now. “Anywhere?” she mirrored again, with calm concern. When another person’s tone of voice or body language is inconsistent with his words, a good mirror can be particularly useful. In this case, it caused her boss to take a nice, long pause—something he did not often do. My student sat silent. “As a matter of fact, you can put them in my office,” he said, with more composure than he’d had the whole conversation. “I’ll get the new assistant to print it for me after the project is done. For now, just create two digital backups.” A day later her boss emailed and wrote simply, “The two digital backups will be fine.” Not long after, I received an ecstatic email from this student: “I was shocked! I love mirrors! A week of work avoided!” Mirroring will make you feel awkward as heck when you first try it. That’s the only hard part about it; the technique takes a little practice. Once you get the hang of it, though, it’ll become a conversational Swiss Army knife valuable in just about every professional and social setting.

she feels lucky to have a job, but she is pretty blunt about what it is like to work at Walmart: she hates it. She’s worked at the local Walmart for nine years now, spending long hours on her feet waiting on customers and wrestling heavy merchandise around the store. But that’s not the part that galls her. Last year, management told the employees that they would get a significant raise. While driving to work or sorting laundry, Gina thought about how she could spend that extra money. Do some repairs around the house. Or set aside a few dollars in case of an emergency. Or help her sons, because “that’s what moms do.” And just before drifting off to sleep, she’d think about how she hadn’t had any new clothes in years. Maybe, just maybe. For weeks, she smiled at the notion. She thought about how Walmart was finally going to show some sign of respect for the work she and her coworkers did. She rolled the phrase over in her mind: “significant raise.” She imagined what that might mean. Maybe $2.00 more an hour? Or $2.50? That could add up to $80 a week, even $100. The thought was delicious. Then the day arrived when she received the letter informing her of the raise: 21 cents an hour. A whopping 21 cents. For a grand total of $1.68 a day, $8.40 a week. Gina described holding the letter and looking at it and feeling like it was “a spit in the face.” As she talked about the minuscule raise, her voice filled with anger. Anger, tinged with fear. Walmart could dump all over her, but she knew she would take it. She still needed this job. They could treat her like dirt, and she would still have to show up. And that’s exactly what they did. In 2015, Walmart made $14.69 billion in profits, and Walmart’s investors pocketed $10.4 billion from dividends and share repurchases—and Gina got 21 cents an hour more. This isn’t a story of shared sacrifice. It’s not a story about a company that is struggling to keep its doors open in tough times. This isn’t a small business that can’t afford generous raises. Just the opposite: this is a fabulously wealthy company making big bucks off the Ginas of the world. There are seven members of the Walton family, Walmart’s major shareholders, on the Forbes list of the country’s four hundred richest people, and together these seven Waltons have as much wealth as about 130 million other Americans. Seven people—not enough to fill the lineup of a softball team—and they have more money than 40 percent of our nation’s population put together. Walmart routinely squeezes its workers, not because it has to, but because it can. The idea that when the company does well, the employees do well, too, clearly doesn’t apply to giants like this one. Walmart is the largest employer in the country. More than a million and a half Americans are working to make this corporation among the most profitable in the world. Meanwhile, Gina points out that at her store, “almost all the young people are on food stamps.” And it’s not just her store. Across the country, Walmart pays such low wages that many of its employees rely on food stamps, rent assistance, Medicaid, and a mix of other government benefits, just to stay out of poverty. The

The street sprinkler went past and, as its rasping rotary broom spread water over the tarmac, half the pavement looked as if it had been painted with a dark stain. A big yellow dog had mounted a tiny white bitch who stood quite still. In the fashion of colonials the old gentleman wore a light jacket, almost white, and a straw hat. Everything held its position in space as if prepared for an apotheosis. In the sky the towers of Notre-Dame gathered about themselves a nimbus of heat, and the sparrows – minor actors almost invisible from the street – made themselves at home high up among the gargoyles. A string of barges drawn by a tug with a white and red pennant had crossed the breadth of Paris and the tug lowered its funnel, either in salute or to pass under the Pont Saint-Louis. Sunlight poured down rich and luxuriant, fluid and gilded as oil, picking out highlights on the Seine, on the pavement dampened by the sprinkler, on a dormer window, and on a tile roof on the Île Saint-Louis. A mute, overbrimming life flowed from each inanimate thing, shadows were violet as in impressionist canvases, taxis redder on the white bridge, buses greener. A faint breeze set the leaves of a chestnut tree trembling, and all down the length of the quai there rose a palpitation which drew voluptuously nearer and nearer to become a refreshing breath fluttering the engravings pinned to the booksellers’ stalls. People had come from far away, from the four corners of the earth, to live that one moment. Sightseeing cars were lined up on the parvis of Notre-Dame, and an agitated little man was talking through a megaphone. Nearer to the old gentleman, to the bookseller dressed in black, an American student contemplated the universe through the view-finder of his Leica. Paris was immense and calm, almost silent, with her sheaves of light, her expanses of shadow in just the right places, her sounds which penetrated the silence at just the right moment. The old gentleman with the light-coloured jacket had opened a portfolio filled with coloured prints and, the better to look at them, propped up the portfolio on the stone parapet. The American student wore a red checked shirt and was coatless. The bookseller on her folding chair moved her lips without looking at her customer, to whom she was speaking in a tireless stream. That was all doubtless part of the symphony. She was knitting. Red wool slipped through her fingers. The white bitch’s spine sagged beneath the weight of the big male, whose tongue was hanging out. And then when everything was in its place, when the perfection of that particular morning reached an almost frightening point, the old gentleman died without saying a word, without a cry, without a contortion while he was looking at his coloured prints, listening to the voice of the bookseller as it ran on and on, to the cheeping of the sparrows, the occasional horns of taxis. He must have died standing up, one elbow on the stone ledge, a total lack of astonishment in his blue eyes. He swayed and fell to the pavement, dragging along with him the portfolio with all its prints scattered about him. The male dog wasn’t at all frightened, never stopped. The woman let her ball of wool fall from her lap and stood up suddenly, crying out: ‘Monsieur Bouvet!

One executive team I worked with had at one time identified three criteria for deciding what projects to take on. But over time they had become more and more indiscriminate, and eventually the company’s portfolio of projects seemed to share only the criterion that a customer had asked them to do it. As a result, the morale on the team had plummeted, and not simply because team members were overworked and overwhelmed from having taken on too much. It was also because no project ever seemed to justify itself, and there was no greater sense of purpose. Worse, it now became difficult to distinguish themselves in the marketplace because their work, which had previously occupied a unique and profitable niche, had become so general. Only by going through the work of identifying extreme criteria were they able to get rid of the 70 and 80 percents that were draining their time and resources and start focusing on the most interesting work that best distinguished them in the marketplace. Furthermore, this system empowered employees to choose the projects on which they could make their highest contribution; where they had once been at the mercy of what felt like capricious management decisions, they now had a voice. On one occasion I saw the quietest and most junior member of the team push back on the most senior executive. She simply said, “Should we be taking on this account, given the criteria we have?” This had never happened until the criteria were made both selective and explicit. Making our criteria both selective and explicit affords us a systematic tool for discerning what is essential and filtering out the things that are not.

Significance of madness in the history of morality. — When in spite of that fearful pressure of ‘morality of custom’ under which all the communities of mankind have lived, many millennia before the beginnings of our calendar and also on the whole during the course of it up to the present day (we ourselves dwell in the little world of the exceptions and, so to speak, in the evil zone): — when, I say, in spite of this, new and deviate ideas, evaluations, drives again and again broke out, they did so accompanied by a dreadful attendant: almost everywhere it was madness which prepared the way for the new idea, which broke the spell of a venerated usage and superstition. Do you understand why it had to be madness which did this? Something in voice and bearing as uncanny and incalculable as the demonic moods of the weather and the sea and therefore worthy of a similar awe and observation? something that bore so visibly the sign of total unfreedom as the convulsions and froth of the epileptic, that seemed to mark the madman as the mask and speaking-trumpet of a divinity? Something that awoke in the bearer of a new idea himself reverence for and dread of himself and no longer pangs of conscience and drove him to become the prophet and martyr of his idea? — while it is constantly suggested to us today that, instead of his grain of salt, a grain of spice of madness is joined to genius, all earlier people found it much more likely that wherever there is madness there is also a grain of genius and wisdom — something ‘divine’, as one whispered to oneself. Or rather: as one said aloud forcefully enough. ‘It is through madness that the greatest good things have come to Greece’, Plato said, in concert with all ancient mankind.

All of us sit here at this conference and feel secure in our belief that we live in an era beyond this kind of…authoritarian regime change; but what sort of political climate do you think could potentially break apart our current stasis and deliver us back in time, so to speak? Thank you, I am gratified there has been so much interest in our little project. Gilead Studies languished for many years, I suppose those who had lived through those times did not want them resurrected for various reasons including what might have been done to them and what they themselves might have done. But at this distance, we can allow ourselves some perspective. It’s fortunate that is the last question as my voice is giving out. As to your question, in times of peace and plenty, it is hard to remember the conditions that have led to authoritarian regime changes in the past. And it is even harder to suppose that we ourselves would ever make such choices or allow them to be made. But when there is a perfect storm and collapse of the established order is in the works precipitated by environmental stresses that lead to food shortages, economic factors such as unrest due to unemployment, a social structure that is top heavy with too much wealth being concentrated among too few, then scapegoats are sought and blamed, fear is rampant, and there is pressure to trade what we think of as liberty for what we think of as safety. And, when the birth rate of any society is low enough to create an aging shrinking population, then commercial and military authorities will become alarmed. Their customer base and their recruitment base will be in jeopardy and there will be extreme pressure on women of childbearing age to make up the population deficit, thus our handmaid and her tale.

Then she bent her head over at the waist and tossed her head around to separate the curls. The elevator stopped and she heard the door open. She straightened up to find some big guy in a ball cap and sunglasses right in her face, charging into the elevator before she could even get out of it. He had both hands full of carry-out bags—Mexican food, judging from the smell. She looked at them, her mouth watering. Yep. Enrique’s. The best in town. He whirled around to punch the door-close button. “Hey,” she said. “I’m getting off here.” Some girl outside in the lobby yelled, “We know it’s you, Chase. You shouldn’t lie to us.” Startled, Elle looked at the guy’s face and saw, just before he reached for her, that it really was Chase Lomax in ragged shorts and flip-flops. He grabbed her up off her feet and bent his head. Found her mouth with his. “Wait for us,” another girl yelled. The sound of running feet echoed off the marble floor, slid to a stop. “Oh, no!” Kissing her, without so much as a “Hi, there, Elle.” Burning her up. She tried to struggle but he had both her arms pinned to her sides. And suddenly she wanted to stay right where she was forever because the shock was wearing off and she was starting to feel. A lot more than she ever had before. The door slid closed. The girls began banging on it. “We know your room number, Chase, honey,” they yelled. “See you there.” Loud giggles. “We’ll show you a real good time.” The elevator moved up, the voices faded away. But Chase kept on kissing her. She had to make him stop it. Right now. Who did he think he was, anyway? Somebody who could send lightning right through her whole body, that’s who. Lightning so strong it shook her to her toes. He had to stop this now. But she couldn’t move any part of her body. Except her lips. And her tongue . . . When he finally let her go she pulled back and away, fighting to get a handle on her breathing. “What’s the matter?” he demanded. Her blood rushed through her so fast it made her dizzy. “You’re asking me? It’s more like, what’s the matter with you? How’d you get the idea you could get away with kissing me like that without even bothering to say hello?” She touched her lips. They were still on fire. “You have got a helluva nerve, Chase Lomax.” He grinned at her as he took off his shades. He hung them in the neck of his huge, baggy T-shirt that had a bucking bull and rider with Git’R’Done written above it. He wore ragged denim shorts and flip-flops, for God’s sake. Chase Lomax was known for always being starched and ironed, custom-booted and hatted. “I asked if you’re all right because you were bent over double shaking your head when the doors opened,” he said. “Like you were in pain or something.” “I was drying my hair.” He stared, then burst out laughing. “Oh, well, then.” His laugh was contagious but she wouldn’t let herself join in. He could not get away with this scot-free. He’d shaken her up pretty good. “Oh. I see. You thought I needed help, so you just grabbed me and kissed me senseless. Is that how you treat somebody you think’s in pain?” He grinned that slow, charming grin of his again. “It made you feel better. Didn’t it?” He held her gaze and wouldn’t let it go. She must be a sight. She could feel heat in her cheeks, so her face must be red. Plus she was gasping, trying to slow her breathing. And her heart-beat. “You nearly scared me to death to try to get rid of those girls. And it was all wasted. They’re coming to your room.” Something flashed deep in his brown eyes. “Now you’ve hurt my feelings. I don’t think it was wasted,” he drawled. “I liked that kiss.

cap to scratch his bald head. ‘Well, you won’t miss the veg because I’ll be bringing you some every week now. I’ve always got plenty left over and I’d rather give it to you than see it waste.’ He gave a rumbling laugh. ‘I caught that young Tommy Barton digging potatoes from Percy’s plot this mornin’. Give ’im a cuff round ’is ear but I let him take what he’d dug. Poor little bugger’s only tryin’ to keep his ma from starvin’; ain’t ’is fault ’is old man got banged up for robbin’, is it?’ Tilly Barton, her two sons Tommy and Sam and her husband, lived almost opposite the Pig & Whistle. Mulberry Lane cut across from Bell Lane and ran adjacent to Spitalfields Market, and the folk of the surrounding lanes were like a small community, almost a village in the heart of London’s busy East End. Tilly and her husband had been good customers for Peggy until he lost his job on the Docks. It had come as a shock when he’d been arrested for trying to rob a little corner post office and Peggy hadn’t seen Tilly to talk to since; she’d assumed it was because the woman was feeling ashamed of what her husband had done. ‘No, of course not.’ Peggy smiled at him. A wisp of her honey-blonde hair had fallen across her face, despite all her efforts to sweep it up under a little white cap she wore for cooking. ‘I didn’t realise Tilly Barton was in such trouble. I’ll take her a pie over later – she won’t be offended, will she?’ ‘No one in their right mind would be offended by you, Peggy love.’ ‘Thank you, Jim. Would you like a cup of coffee and a slice of apple pie?’ ‘Don’t mind a slice of that pie, but I’ll take it for my docky down the allotment if that’s all right?’ Peggy assured him it was and wrapped a generous slice of her freshly cooked pie in greaseproof paper. He took it and left with a smile and a promise to see her next week just as her husband entered the kitchen. ‘Who was that?’ Laurence asked as he saw the back of Jim walking away. ‘Jim Stillman, he brought the last of the stuff from Percy’s allotment.’ Peggy’s eyes brimmed and Laurence frowned. ‘I don’t know what you’re upset for, Peggy. Percy was well over eighty. He’d had a good life – and it wasn’t even as if he was your father…’ ‘I know. He was a lot older than Mum but…Percy was a good stepfather to me, and wonderful to Mum when she was so ill after we lost Walter.’ Peggy’s voice faltered, because it still hurt her that her younger brother had died in the Great War at the tender age of seventeen. The news had almost destroyed their mother and Peggy thought of those dark days as the worst of her

OR. I will tell you, but these are the beginning for me of many [125] woes. After these evil things concerning my mother, on which I keep silence, had been wrought, I was driven an exile by the pursuits of the Erinnyes, when Loxias sent my foot [126] to Athens, that I might render satisfaction to the deities that must not be named. For there is a holy council, that Jove once on a time instituted for Mars on account of some pollution of his hands. [127] And coming thither, at first indeed no one of the strangers received me willingly, as being abhorred by the Gods, but they who had respect to me, afforded me [128] a stranger's meal at a separate table, being under the same house roof, and silently devised in respect to me, unaddressed by them, how I might be separated from their banquet [129] and cup, and, having filled up a share of wine in a separate vessel, equal for all, they enjoyed themselves. And I did not think fit to rebuke my guests, but I grieved in silence, and did not seem to perceive [their conduct,] deeply groaning, because I was my mother's slayer. [130] But I hear that my misfortunes have been made a festival at Athens, and that this custom still remains, that the people of Pallas honor the Libation Vessel. [131] But when I came to the hill of Mars, and stood in judgment, I indeed occupying one seat, but the eldest of the Erinnyes the other, having spoken and heard respecting my mother's death, Phœbus saved me by bearing witness, but Pallas counted out for me [132] the equal votes with her hand, and I came off victor in the bloody trial. [133] As many then as sat [in judgment,] persuaded by the sentence, determined to hold their dwelling near the court itself. [134] But as many of the Erinnyes as did not yield obedience to the sentence passed, continually kept driving me with unsettled wanderings, until I again returned to the holy ground of Phœbus, and lying stretched before the adyts, hungering for food, I swore that I would break from life by dying on the spot, unless Phœbus, who had undone, should preserve me. Upon this Phœbus, uttering a voice from the golden tripod, sent me hither to seize the heaven-sent image, and place it in the land of Athens. But that safety which he marked out for me do thou aid in. For if we can lay hold on the image of the Goddess, I both shall cease from my madness, and embarking thee in the bark of many oars, I shall settle thee again in Mycenæ. But, O beloved one, O sister mine, preserve my ancestral home, and preserve me, since all my state and that of the Pelopids is undone, unless we seize on the heavenly image of the Goddess.