“
We are not nouns, we are verbs. I am not a thing - an actor, a writer - I am a person who does things - I write, I act - and I never know what I'm going to do next. I think you can be imprisoned if you think of yourself as a noun.
”
”
Stephen Fry
“
This is why you must love life: one day you're offering up your social security number to the Russian Mafia; two weeks later you're using the word calve as a verb.
”
”
Maria Semple (Where'd You Go, Bernadette)
“
I am convinced that creativity is a priori to the integrity of the universe and that life is regenerative and conformity meaningless.
”
”
R. Buckminster Fuller (I Seem To Be A Verb)
“
The whole life lies in the verb seeing.
”
”
Pierre Teilhard de Chardin
“
People don't stop being bullies when they grow up. They just dress differently to fool you.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Or are "being" and "having" thoroughly inaccurate verbs in the twisted skein of desire, where having someone's body to touch and being that someone we're longing to touch are one and the same, just opposite banks on a river that passes from us to them, back to us and over to them again in this perpetual circuit where the chambers of the heart, like the trapdoors of desire, and the wormholes of time, and the false-bottomed drawer we call identity share a beguiling logic according to which the shortest distance between real life and the life unlived, between who we are and what we want, is a twisted staircase designed with the impish cruelty of M. C. Escher.
”
”
André Aciman (Call Me by Your Name)
“
Swiftboating enters the English language as a verb that means attacking strength instead of weakness. In feminist and other social justice contexts, this has long been called trashing, attacking leaders for daring to write, speak, or lead at all. Taking away the good is even more lethal than pointing out the bad. p.189
”
”
Gloria Steinem (My Life on the Road)
“
Create inclusion - with simple mindfulness that others might have a different reality from your own.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
This is not the time to be passive. This is the time to shape, sculpt, paint, participate… the time to get sweaty, to get dirty, to fall in love, to forgive, to forget, to hug, to kiss… this is the time to experience, participate and live your life as a verb.
”
”
Steve Maraboli (Unapologetically You: Reflections on Life and the Human Experience)
“
Badassery: 1. (noun) the practice of knowing one’s own accomplishments and gifts, accepting one’s own accomplishments and gifts and celebrating one’s own accomplishments and gifts; 2. (noun) the practice of living life with swagger : SWAGGER (noun or verb) a state of being that involves loving oneself, waking up “like this” and not giving a crap what anyone else thinks about you. Term first coined by William Shakespeare.
”
”
Shonda Rhimes (Year of Yes: How to Dance It Out, Stand In the Sun and Be Your Own Person)
“
Or, God, maybe this was just life. For everyone on the planet. Maybe the Survivor's Club wasn't something you "earned," but simply what you were born into when you came out of your mother's womb. Your heartbeat put you on the roster and then the rest of it was just a question of vocabulary: the nouns and verbs used to describe the events that rocked your foundation and sent you flailing were not always the same as other people's, but the random cruelties of disease and accident, and the malicious focus of evil men and nasty deeds, and the heartbreak of loss with all its stinging whips and rattling chains... At the core, it was all the same.
”
”
J.R. Ward (Lover Mine (Black Dagger Brotherhood, #8))
“
Generosity has little to do with giving gifts, and everything to do with giving space to others to be who they are.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Speaking does harm, sows confusion and weakens things that are obvious. Speaking makes me tremble inside. I don't think I have ever said anything really important in my entire life -- there's a lack of words for the most important things anyway. (I must make a list of missing words -- top of it I'll put a verb that means something in between "I sense" and "I see.")
”
”
Olga Tokarczuk (House of Day, House of Night (Writings From An Unbound Europe))
“
My relationship stays strong because I serenade her with my actions and I write poetry in her heart with my deeds. My endless love is expressed with more than just my words; my love is lived as a verb.
”
”
Steve Maraboli (Unapologetically You: Reflections on Life and the Human Experience)
“
Don't say you're a writer if you're not writing. Even if you're writing, don't call yourself a writer. Say instead, 'I write.' It's the verb that's important, not the noun.
”
”
Patti Digh (Creative Is a Verb: If You're Alive, You're Creative)
“
My language limitations here are real. My vocabulary is adequate for writing notes and keeping journals but absolutely useless for an active moral life. If I really knew this language, there would surely be in my head, as there is in Webster's or the Dictionary of American Slang, that unreducible verb designed to tell a person like me what to do next.
”
”
Grace Paley (Enormous Changes at the Last Minute: Stories)
“
Kugelmass, unaware of this catastrophe, had his own problems. He had not been thrust into Portnoy's Complaint, or into any other novel, for that matter. He had been projected into an old textbook, Remedial Spanish, and was running for his life over a barren, rocky terrain as the word tener ("to have") - a large and hairy irregular verb - raced after him on its spindly legs.
”
”
Woody Allen (Side Effects)
“
Change occurs at the edges, without permission.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Was. What does was actually mean? The verb to be. Past tense of is. Does it mean that someone is no longer being?
”
”
Melina Marchetta (On the Jellicoe Road)
“
If I stop judging other people, I free myself from being judged, and I can dance!
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Here’s the thing, effective parenting and, more specifically, effective discipline, don’t require punishment. Equating discipline with punishment is an unfortunate, but common misconception. The root word in discipline is actually disciple which in the verb form means to guide, lead, teach, model, and encourage. In the noun form disciple means one who embraces the teaching of, follows the example of, and models their life after.
”
”
L.R. Knost (The Gentle Parent: Positive, Practical, Effective Discipline (A Little Hearts Handbook))
“
But still, I’d be darned if I was going to be one of those Americans who stomp around Italy barking commands in ever-louder English. I was going to be one of those Americans who traversed Italy with my forehead knit in concentration, divining wordsw from their Latin roots and answering by wedging French cognates into Italian pronunciations spliced onto a standard Spanish verb conjugation.
”
”
Barbara Kingsolver (Animal, Vegetable, Miracle: A Year of Food Life)
“
Being generous often consists of simply extending a hand. That's hard to do if you are grasping tightly to your righteousness, your belief system, your superiority, your assumptions about others, your definition of normal.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Perhaps we can recognize our way out of patterns rather than repeating our way out of them.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
The word "seek" is a verb. Are you treating it as such in your life? If you seek change, success, or love, DO it - BE it!
”
”
Steve Maraboli (Unapologetically You: Reflections on Life and the Human Experience)
“
The death rate for people who play it safe and for those who live boldly is the same.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Life is a verb, life swerves and lurches no matter how cautious and careful your driving.
”
”
Brian Doyle (Chicago)
“
In every ancient religious and sacred text, faith is a verb; a thing to be demonstrated. It is in modern days that we have diluted faith from an act to a philosophy.
”
”
Steve Maraboli (Unapologetically You: Reflections on Life and the Human Experience)
“
Come on, just say, "I do." It comes from the verb "to do." That's all you need for now. Then we'll move you on to "I did.
”
”
Steve Toltz (A Fraction of the Whole)
“
We give up our power to the very people who took it away from us in the first place.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
At a basic level, your personal mission has to be rooted in the story of you, the sum of your life experiences, and what you want to achieve in the future. It is like a blueprint for your life that is filled with action verbs and themes that you associate with achieving a sense of abundance, and which extends beyond material resources.
”
”
Keisha Blair (Holistic Wealth: 32 Life Lessons to Help You Find Purpose, Prosperity, and Happiness)
“
A bay is a noun only if water is dead. When bay is a noun, it is defined by humans, trapped between its shores and contained by the word. But the verb wiikwegamaa—to be a bay—releases the water from bondage and lets it live. “To be a bay” holds the wonder that, for this moment, the living water has decided to shelter itself between these shores, conversing with cedar roots and a flock of baby mergansers. Because it could do otherwise—become a stream or an ocean or a waterfall, and there are verbs for that, too. To be a hill, to be a sandy beach, to be a Saturday, all are possible verbs in a world where everything is alive. Water, land, and even a day, the language a mirror for seeing the animacy of the world, the life that pulses through all things, through pines and nuthatches and mushrooms. This is the language I hear in the woods; this is the language that lets us speak of what wells up all around us.[…]
This is the grammar of animacy.
”
”
Robin Wall Kimmerer (Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge, and the Teachings of Plants)
“
Love is not a verb. Love is a noun. Love’s activity is people breathing, cells dividing, a dove taking a flight.
This grammar of life not all can see.
”
”
Mohit Parikh (Manan)
“
Great change doesn't come with official endorsement.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Gratitude was never a noun; it's secretly a verb. It is not a place you accept defeat, settle in for broken dreams or call it the best life will get. Gratitude is getting out of laziness, self pity, denial and insecurity, in order to walk through that door God has been holding open for you this entire time.
”
”
Shannon L. Alder
“
Did I want to be like him? Did I want to be him? Or did I just want to have him? Or are “being” and “having” thoroughly inaccurate verbs in the twisted skein of desire, where having someone’s body to touch and being that someone we’re longing to touch are one and the same, just opposite banks on a river that passes from us to them, back to us and over to them again in this perpetual circuit where the chambers of the heart, like the trapdoors of desire, and the wormholes of time, and the false-bottomed drawer we call identity share a beguiling logic according to which the shortest distance between real life and the life unlived, between who we are and what we want, is a twisted staircase designed with the impish cruelty of M. C. Escher.
”
”
André Aciman (Call Me by Your Name (Call Me by Your Name, #1))
“
Instead of a book, what if we're actually writing (or not writing) in the margins of our lives? What if our lives are books? What is the sign of our presence? Are we pressing into the margins our interpretations and questions? Are we circling offending verbs and drawing furious arrows to the margin where we scrawl "irony," "frustration," "voiceless," "unfair!" Or do we simply turn the pages, passively receiving what's given, furiously disagreeing but remaining silent about it?
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
Of course we get hurt in love.
We have this immense need to immerse
violence into love.
As if a love that doesn't devastate is less of a verb.
As if a rain that doesn't drown wouldn't make the trees grow.
”
”
Akif Kichloo
“
Of an inanimate being, like a table, we say “What is it?” And we answer Dopwen yewe. Table it is. But of apple, we must say, “Who is that being?” And reply Mshimin yawe. Apple that being is.
Yawe— the animate to be. I am, you are, s/he is. To speak of those possessed with life and spirit we must say yawe. By what linguistic confluence do Yahweh of the Old Testament and yawe of the New World both fall from the mouths of the reverent Isn’t this just what it means, to be, to have the breath of life within, to be the offspring of creation The language reminds us, in every sentence, of our kinship with all of the animate world.
”
”
Robin Wall Kimmerer (Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge, and the Teachings of Plants)
“
Refrain from feeling sorry for the abuser as this is not love. Love is a verb. Love acts as love is.
”
”
Kelly Markey (Don't Just Fly, SOAR: The Inspiration and tools you need to rise above adversity and create a life by design)
“
Music was never a noun for you, it was always a verb. The only verb. You music-ed through the days and nights of your life.
”
”
Jandy Nelson (When the World Tips Over)
“
Jelly-bean" is the name throughout the undissolved Confederacy for one who spends his life conjugating the verb to idle in the first person singular- - I am idling, I have idled, I will idle
”
”
F. Scott Fitzgerald (Tales of the Jazz Age)
“
Loving she realises is a verb. It is an act. It is not enough to say you love someone, and then forget about them, or trust a relationship will stay strong simply because you share a house or children or a life.
Loving requires acts of love. It requires thinking of your spouse, doing things for them to make them happy. It requires acting in loving ways, even when you are tired, or bogged down with work, or so stressed you are waking up every night with a jaw sore from grinding your teeth.
They forgot to do that, she now knows. They forgot to love each other. They expected love to continue, without putting any work into it, and today she knows this is why her marriage failed.
”
”
Jane Green (Dune Road)
“
Equating discipline with punishment is an unfortunate, but common misconception. The root word in discipline is actually disciple which in the verb form means to guide, lead, teach, model, and encourage. In the noun form disciple means one who embraces the teaching of, follows the example of, and models their life after.
”
”
L.R. Knost (Two Thousand Kisses a Day: Gentle Parenting Through the Ages and Stages (A Little Hearts Handbook))
“
Did I want to be like him? Did I want to be him? Or did I just want to have him? Or are "being" and "having" thoroughly inaccurate verbs in the twisted skein of desire, where having someone's body to touch and being that someone we're longing to touch are one and the same, just opposite banks on a river that passes from us to them, back to us and over to them again in this perpetual circuit where the chambers of the heart, like the trapdoors of desire, and the wormholes of time, and the false-bottomed drawer we call identity share a beguiling logic according to which the shortest distance between real life and the life unlived, between who we are and what we want, is a twisted staircase designed with the impish cruelty of M.C. Escher.
”
”
André Aciman (Call Me by Your Name)
“
In the middle of a novel, a kind of magical thinking takes over. To clarify, the middle of the novel may not happen in the actual geographical centre of the novel. By middle of the novel I mean whatever page you are on when you stop being part of your household and your family and your partner and children and food shopping and dog feeding and reading the post—I mean when there is nothing in the world except your book, and even as your wife tells you she’s sleeping with your brother her face is a gigantic semi-colon, her arms are parentheses and you are wondering whether rummage is a better verb than rifle. The middle of a novel is a state of mind. Strange things happen in it. Time collapses.
”
”
Zadie Smith
“
We’re fools whether we dance or not, so we might as well dance. —Japanese proverb
”
”
Patti Digh (Life Is a Verb: 37 Days To Wake Up, Be Mindful, And Live Intentionally)
“
Life is like a little book written
With a whole lot of surprise.
Spell a word that doesn´t fit in
And that´s a spell in desguise.
”
”
Ana Claudia Antunes (The Witches Of Avignon)
“
What few rules appear to be in place are all made up.
”
”
Patti Digh (Creative Is a Verb: If You're Alive, You're Creative)
“
City life tends to breed rudeness. Or at least a level of comfort with open displays of rudeness.
”
”
Ben Philippe (Charming as a Verb)
“
I want to love. I want to love indiscriminately - people, places, and things. But not just those. I want to love verbs. Adjectives. I want to love beyond category. Because, in my heart, I know that's what I was born to do. And life? Life is just the time I have to figure out how to do it well.
”
”
David Levithan (Someday (Every Day, #3))
“
Life is literally a process of one creature eating another, whether it’s bacteria breaking down plants or animals, plants strangling each other, animals going for the throat, or viruses attacking animals. “All of nature is a conjugation of the verb ‘to eat,’” in the words of William Ralph Inge.
”
”
Lierre Keith
“
There Comes the Strangest Moment
There comes the strangest moment in your life,
when everything you thought before breaks free--
what you relied upon, as ground-rule and as rite
looks upside down from how it used to be.
Skin's gone pale, your brain is shedding cells;
you question every tenet you set down;
obedient thoughts have turned to infidels
and every verb desires to be a noun.
I want--my want. I love--my love. I'll stay
with you. I thought transitions were the best,
but I want what's here to never go away.
I'll make my peace, my bed, and kiss this breast…
Your heart's in retrograde. You simply have no choice.
Things people told you turn out to be true.
You have to hold that body, hear that voice.
You'd have sworn no one knew you more than you.
How many people thought you'd never change?
But here you have. It's beautiful. It's strange.
”
”
Kate Light
“
Honesty isn't a verb. You can't 'honest'. It's a way of life.
”
”
Sarah Whitchurch
“
It was about more fully inhabiting the life I have, not creating a new one.
”
”
Patti Digh (Life Is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally)
“
As Richard has pointed out on several occasions, I subscribe to the irregular verb theory of life: I am a trained investigator, you have a healthy curiosity, she/he is a nosy parker.
”
”
Val McDermid
“
Badassery: 1. (noun) the practice of knowing one’s own accomplishments and gifts, accepting one’s own accomplishments and gifts and celebrating one’s own accomplishments and gifts; 2. (noun) the practice of living life with swagger : SWAGGER (noun or verb) a state of being that involves loving oneself, waking up “like this” and not giving a crap what anyone else thinks about you. Term first coined by William Shakespeare.
”
”
Shonda Rhimes (Year of Yes: How to Dance It Out, Stand In the Sun and Be Your Own Person)
“
Salvation, then, is not “going to heaven” but “being raised to life in God’s new heaven and new earth.” But as soon as we put it like this we realize that the New Testament is full of hints, indications, and downright assertions that this salvation isn’t just something we have to wait for in the long-distance future. We can enjoy it here and now (always partially, of course, since we all still have to die), genuinely anticipating in the present what is to come in the future. “We were saved,” says Paul in Romans 8:24, “in hope.” The verb “we were saved” indicates a past action, something that has already taken place, referring obviously to the complex of faith and baptism of which Paul has been speaking in the letter so far. But this remains “in hope” because we still look forward to the ultimate future salvation of which he speaks in (for instance) Romans 5:9, 10.
”
”
N.T. Wright (Surprised by Hope: Rethinking Heaven, the Resurrection, and the Mission of the Church)
“
As it turns out, to ‘become who you are’ is not about finding a ‘who’ you have always been looking for. It is not about separating ‘you’ off from everything else. And it is not about existing as you truly ‘are’ for all time. The self does not lie passively in wait for us to discover it. Selfhood is made in the active, ongoing process, in the German verb werden, 'to become'.
”
”
John Kaag (Hiking with Nietzsche: On Becoming Who You Are)
“
Life is never a complacent thing. It's more like a verb. You're not just alive; you have to consciously fuel every moment with life, regardless of whether or not your reality lines up with your ideals. Your life is not what your ideals are. Your life is what you actually have when you wake up in the morning and when you go to sleep at night. So what are you gonna do with that?
”
”
C. JoyBell C.
“
Verb conjugation has become muddled, as well. Which is correct: “I am a neurosurgeon,” “I was a neurosurgeon,” or “I had been a neurosurgeon before and will be again”? Graham Greene once said that life was lived in the first twenty years and the remainder was just reflection. So what tense am I living in now? Have I proceeded beyond the present tense and into the past perfect? The future tense seems vacant and, on others’ lips, jarring.
”
”
Paul Kalanithi
“
If the writer wants to create suspense, or build tension, or make the reader wait and wonder, or join a journey of discovery, or hold on for dear life, he can save subject and verb of the main clause until later. As I just did.
”
”
Roy Peter Clark (Writing Tools: 50 Essential Strategies for Every Writer)
“
The Word 'Repulse': I hate this word. I believe 'repel' is a perfectly good word, and 'repulsion' is the noun, as well as the title of an excellent Dinosaur Jr. song. A compulsion compels you; an impulse impels you. Nobody ever says 'compulse' or 'impulse' as a verb. So why would you ever say 'repulse'? This word haunts me in my sleep, like a silver dagger dancing before my eyes. Renee looked it up and I was wrong. But I still kind of think I'm right.
”
”
Rob Sheffield (Love Is a Mix Tape: Life and Loss, One Song at a Time)
“
I was a crazy creature with a head full of carnival spangles until I was thirty, and then the only man I ever really cared for stopped waiting and married someone else. So in spite, in anger at myself, I told myself I deserved my: fate for not having married when the best chance was at hand. I started traveling. My luggage was snowed under blizzards of travel stickers. I have been alone in Paris, alone in Vienna, alone in London, and all in all, it is very much like being alone in Green Town, Illinois. It is, in essence, being alone. Oh, you have plenty of time to think, improve your manners, sharpen your conversations. But I sometimes think I could easily trade a verb tense or a curtsy for some company that would stay over for a thirty-year weekend.
”
”
Ray Bradbury (Dandelion Wine)
“
Education derives from the verb educe, which means “to draw forth from within.” The original teaching method of Socrates has been largely displaced by professorial deference to received scholarly authority. By and large, our students are taught how to take exams but not to think, write, or find their own path.
”
”
James Hollis (Finding Meaning in the Second Half of Life: How to Finally, Really Grow Up)
“
...my life itself couldn't very conceivably be less Zenful than it is, and what little I've been able to apprehend - I pick that verb with care - of the Zen experience has been a by-result of following my own rather natural path of extreme Zenlessness.
”
”
J.D. Salinger (Raise High the Roof Beam, Carpenters & Seymour: An Introduction)
“
The belief that science proceeds from observation to theory is still so widely and so firmly held that my denial of it is often met with incredulity. I have even been suspected of being insincere- of denying what nobody in his senses would doubt.
But in fact the belief that we can start with pure observation alone, without anything in the nature of a theory is absurd; as may be illustrated by the story of the man who dedicated his life to natural science, wrote down everything he could observe, and bequeathed his priceless collection of observations to the Royal Society to be used as evidence. This story should show us that though beetles may profitably be collected, observations may not.
Twenty-five years ago I tried to bring home the same point to a group of physics students in Vienna by beginning a lecture with the following instructions : 'Take pencil and paper; carefully observe, and write down what you have observed!' They asked, of course, what I wanted them to observe. Clearly the instruction, 'Observe!' is absurd. (It is not even idiomatic, unless the object of the transitive verb can be taken as understood.) Observation is always selective. It needs a chosen object, a definite task, an interest, a point of view, a problem. And its description presupposes a descriptive language, with property words; it presupposes similarity and classification, which in their turn presuppose interests, points of view, and problems.
”
”
Karl Popper (Conjectures and Refutations: The Growth of Scientific Knowledge (Routledge Classics))
“
The biologist Robin Wall Kimmerer, a member of the Citizen Potawatomi Nation, observes that the indigenous Potawatomi language is rich in verb forms that attribute aliveness to the more-than-human world. The word for “hill,” for example, is a verb: to be a hill. Hills are always in the process of hilling, they are actively being hills.
”
”
Merlin Sheldrake (Entangled Life: How Fungi Make Our Worlds, Change Our Minds & Shape Our Futures)
“
I watched the enormity of the clouds for several minutes. What I wanted to experience in the water, I realized, was how life of the reef was layered and intertwined. I now had many individual pieces at hand: named images, nouns. How were they related? What were the verbs? Which syntaxes were indigenous to the place? I asked a dozen knowledgeable people. No one was inclined to elaborate- or they didn’t know. “Did you see the octopus?” Someone shouted after the dive. Yes, I thought, but who among us knows what it was doing? What else was THERE, just then? WHY?
”
”
Barry Lopez (About This Life: Journeys on the Threshold of Memory)
“
Respect the verbs in your life.
Life is a verb. Live is a verb.
Live Life. Action verbs
bring life to writing.
Love is a verb. Be is a verb.
Be in Love
Believe, love, give,
receive,tag,
Believing in love,
giving love, receiving love,
love tag(you are it)
dance, prance, pounce,
smile, try,
trying to smile,
dancing and prancing,
pounce!
laugh, do, go, grow, feel, touch,
touching, feeling, growing, doing,
going, laughing,
sing, walk, run, cook, look,
see, eat, meet, greet, smell,
hear,
look and see the cooking,
singing and then walking
into the kitchen to eat,
eating the yummy food.
running to see,
seeing the food,
meeting and greeting others;
smelling the cooking,
hearing the laughter;
seeing the runners;
touching the icing.
licking the icing. tasting
the licking of the spoon
discover, realize, live,
respect.
discover life, realizing truth,
living, respecting everyone
under the sun,
even all the universe
love and respect all
”
”
Jerriann Wayahowl Law
“
What Hero loved most wasn’t the cadre names people chose, but the word kasama itself: kasama, pakikisama. In Ilocano, the closest word was kadwa. Kadwa, makikadwa. Companion, but that English word didn’t quite capture its force. Kasama was more like the glowing, capacious form of the word with: with as verb, noun, adjective, and adverb, with as a way of life. A world of with-ing.
”
”
Elaine Castillo (America Is Not the Heart)
“
Badassery: 1. (noun) the practice of knowing one’s own accomplishments and gifts, accepting one’s own accomplishments and gifts and celebrating one’s own accomplishments and gifts; 2. (noun) the practice of living life with swagger : SWAGGER (noun or verb) a state of being that involves loving oneself, waking up “like this” and not giving a crap what anyone else thinks about you.
”
”
Shonda Rhimes (Year of Yes: How to Dance It Out, Stand In the Sun and Be Your Own Person)
“
I want so badly to help you realize, Elizabeth Anne, how difficult and puzzling and full of wonder it all is: some day I will tell you how I learned to watch the shifting light of autumn days or smelled the earth through snow in March; how one winter morning God vanished from my life and how one summer evening I sat in a Ferris wheel, looking down on a man that hurt me badly; I will tell you how I once travelled to Rome and saw all the soldiers in that city of dead poets; I will tell you how I met your father outside a movie house in Toronto, and how you came to be. Perhaps that is where I will begin. On a winter afternoon when we turn the lights on early, or perhaps a summer day of leaves and sky, I will begin by conjugating the elemental verb. I am. You are. It is.
”
”
Richard B. Wright (Clara Callan)
“
The best way to calibrate a question is to avoid verbs or words that illicit a yes-no answer, like "can" or "does". Instead, use reporter question words like "how " and "what" for open-ended responses, but be very careful of "why" because it often leads to defensiveness.
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Brief Books (Summary of Never Split The Difference: Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz)
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Every form is an image. Every image is a name. Every name is an attribute, every attribute a verb. Every verb forms the sentence to be read on Judgement Day, from the very Qur’aanulQariim that is found within the breastplate of all that is ‘created’ in the form of humankind. Every object be it animated or non-animated is an image!!
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AainaA-Ridtz
“
If you look up the meaning of healing you can find many different definitions. There’s the adjective, noun, and verb (with and without objects). For argument’s sake we will use the verb. Still there are many definitions. The one that fits here is to free from evil; cleanse; purify; to heal the soul.
Free from evil, even if you didn’t know it was there.
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Mandi Lynn (Essence)
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Who, for example, would have ever predicted that the high school student who uses too many verbs in her college admissions essay is likely to make lower grades in college? Or that the poet who overuses the word I in his poetry is at higher risk of suicide? Or that a certain world leader’s use of pronouns could reliably presage whether he’d lead his country into war? By looking more carefully at the ways people convey their thoughts in language we can begin to get a sense of their personalities, emotions, and connections with others.
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James W. Pennebaker (The Secret Life of Pronouns: What Our Words Say About Us)
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I once asked her if she was happy. “That depends on what I am able to get done today,” she said, laughing. She told me that the completion of her daily tasks was the only thing she felt she had control over. They were a form of meditation, of salve. Kept busy, she had no time to ruminate and no time for opinions, certainly not feminist ones. I pressed her: “I mean, are you happy with your life, Rajima?” “I don’t know,” she said uncomfortably, as if she’d never really considered such a question. “When there is little you can do, you do what you can.” Happiness for my grandmother seemed to be a verb rather than a noun. She had so little control over her own life. Yet she took control, out of thin air for herself, when she could.
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Padma Lakshmi (Love, Loss, and What We Ate: A Memoir)
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Words: repositories for singular realities which they then transform into moments in an anthology, magicians that change the face of reality by adorning it with the right to become memorable, to be placed in a library of memories. Life exists only by virtue of the osmosis of words and facts, where the former encase the latter in ceremonial dress. Thus, the words of my chance acquaintances, crowning the meal with an unprecedented grace, had almost formed the substance of my feast in spite of myself, and what I had enjoyed so merrily was the verb, not the meat.
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Muriel Barbery (Gourmet Rhapsody)
“
ometimes in life we take a chance on someone. That decision makes the stomach tilt and our hands a little shaky. We don't have to do it, no one will know if we don't, and our lives would continue the same as always. But when we start to love, not only as a tentative experiment but also lavishly, our lives are changed forever. When we love generously, we receive unforgettable rewards. And sometimes, that caring touches not only the other person but has a ripple effect, creating an "extended family" that becomes an experience of true community that we all long for.
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Gary Chapman (Love is a Verb: Stories of What Happens When Love Comes Alive)
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But prior to about the year 1600, the verb “believe” had a very different meaning within Christianity as well as in popular usage. It did not mean believing statements to be true; the object of the verb “believe” was always a person, not a statement. This is the difference between believing that and believing in. To believe in a person is quite different from believing that a series of statements about the person are true. In premodern English, believing meant believing in and thus a relationship of trust, loyalty, and love. Most simply, to believe meant to belove.11
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Marcus J. Borg (Jesus: Uncovering the Life, Teachings, and Relevance of a Religious Revolutionary)
“
Because this painting has never been restored there is a heightened poignance to it somehow; it doesn’t have the feeling of unassailable permanence that paintings in museums do.
There is a small crack in the lower left, and a little of the priming between the wooden panel and the oil emulsions of paint has been bared. A bit of abrasion shows, at the rim of a bowl of berries, evidence of time’s power even over this—which, paradoxically, only seems to increase its poetry, its deep resonance. If you could see the notes of a cello, when the bow draws slowly and deeply across its strings, and those resonant reverberations which of all instruments’ are nearest to the sound of the human voice emerge—no, the wrong verb, they seem to come into being all at once, to surround us, suddenly, with presence—if that were made visible, that would be the poetry of Osias Beert.
But the still life resides in absolute silence.
Portraits often seem pregnant with speech, or as if their subjects have just finished saying something, or will soon speak the thoughts that inform their faces, the thoughts we’re invited to read. Landscapes are full of presences, visible or unseen; soon nymphs or a stag or a band of hikers will make themselves heard.
But no word will ever be spoken here, among the flowers and snails, the solid and dependable apples, this heap of rumpled books, this pewter plate on which a few opened oysters lie, giving up their silver.
These are resolutely still, immutable, poised for a forward movement that will never occur. The brink upon which still life rests is the brink of time, the edge of something about to happen. Everything that we know crosses this lip, over and over, like water over the edge of a fall, as what might happen does, as any of the endless variations of what might come true does so, and things fall into being, tumble through the progression of existing in time.
Painting creates silence. You could examine the objects themselves, the actors in a Dutch still life—this knobbed beaker, this pewter salver, this knife—and, lovely as all antique utilitarian objects are, they are not, would not be, poised on the edge these same things inhabit when they are represented.
These things exist—if indeed they are still around at all—in time. It is the act of painting them that makes them perennially poised, an emergent truth about to be articulated, a word waiting to be spoken. Single word that has been forming all these years in the light on the knife’s pearl handle, in the drops of moisture on nearly translucent grapes: At the end of time, will that word be said?
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Mark Doty (Still Life with Oysters and Lemon: On Objects and Intimacy)
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HE WAS KNOWN As DJANGO, a Gypsy name meaning "I awake." His legal name-the name the gendarmes and border officials entered into their journals as his family crisscrossed Europe in their horsedrawn caravan-was jean Reinhardt. But when the family brought their travels to a halt alongside a hidden stream or within a safe wood to light their cookfire, they called him only by his Romany name. Even among his fellow Gypsies, "Django" was a strange name, a strong, telegraphic sentence due to its first-person verb construction. It was a name of which Django was exceedingly proud. It bore an immediacy, a sense of life, and a vision of destiny.
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Michael Dregni (Django: The Life and Music of a Gypsy Legend)
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Kant was surely right that our minds "cleave the air" with concepts of substance, space, time, and causality. They are the substrate of our conscious experience. They are the semantic contents of the major elements of syntax: noun, preposition, tense, verb. They give us the vocabulary, verbal and mental, with which we reason about the physical and social world. Because they are gadgets in the brain rather than readouts of reality, they present us with paradoxes when we push them to the frontiers of science, philosophy, and law. And as we shall see in the next chapter, they are a source of the metaphors by which we comprehend many other spheres of life.
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Steven Pinker (The Stuff of Thought: Language as a Window into Human Nature)
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At hearing the news, he unsuccessfully tried to stop himself from being happy. He wondered how it happened that his average grades and middling job experience were somehow deemed weightier than genuine life skills--Renato's naked ambition, Angela's people skills, Vincent's quick thinking, Imaculada's grit--only because he articulated them better, just because he had the English nouns and verbs, the necessary tongue and lip placements, to say, 'I have made these myself. Listen.
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Glenn Diaz (The Quiet Ones)
“
Liberalism has been degraded into liberality. Men have tried to turn "revolutionise" from a transitive to an intransitive verb. The Jacobin could tell you not only the system he would rebel against, but (what was more important) the system he would not rebel against, the system he would trust. But the new rebel is a sceptic, and will not entirely trust anything. He has no loyalty; therefore he can never be really a revolutionist. And the fact that he doubts everything really gets in his way when he wants to denounce anything. For all denunciation implies a moral doctrine of some kind; and the modern revolutionist doubts not only the institution he denounces, but the doctrine by which he denounces it. Thus he writes one book complaining that imperial oppression insults the purity of women, and then he writes another book (about the sex problem) in which he insults it himself. He curses the Sultan because Christian girls lose their virginity, and then curses Mrs. Grundy because they keep it. As a politician, he will cry out that war is a waste of life, and then, as a philosopher, that all life is waste of time. A Russian pessimist will denounce a policeman for killing a peasant, and then prove by the highest philosophical principles that the peasant ought to have killed himself. A man denounces marriage as a lie, and then denounces aristocratic profligates for treating it as a lie. He calls a flag a bauble, and then blames the oppressors of Poland or Ireland because they take away that bauble. The man of this school goes first to a political meeting, where he complains that savages are treated as if they were beasts; then he takes his hat and umbrella and goes on to a scientific meeting, where he proves that they practically are beasts. In short, the modern revolutionist, being an infinite sceptic, is always engaged in undermining his own mines. In his book on politics he attacks men for trampling on morality; in his book on ethics he attacks morality for trampling on men. Therefore the modern man in revolt has become practically useless for all purposes of revolt. By rebelling against everything he has lost his right to rebel against anything.
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G.K. Chesterton (Orthodoxy)
“
I wanted to be a sex goddess. And you can laugh all you want to. The joke is on me, whether you laugh or not. I wanted to be one -- one of them. They used to laugh at Marilyn when she said she didn't want to be a sex-goddess, she wanted to be a human being. And now they laugh at me when I say, "I don't want to be a human being; I want to be a sex-goddess." That shows you right there that something has changed, doesn't it? Rita, Ava, Lana, Marlene, Marilyn -- I wanted to be one of them. I remember the morning my friend came in and told us that Marilyn had died. And all the boys were stunned, rigid, literally, as they realized what had left us. I mean, if the world couldn't support Marilyn Monroe, then wasn't something desperately wrong? And we spent the rest of the goddamned sixties finding out what it was. We were all living together, me and these three gay boys that adopted me when I ran away, in this loft on East Fifth Street, before it became dropout heaven -- before anyone ever said "dropout" -- way back when "commune" was still a verb? We were all -- old-movie buffs, sex-mad -- you know, the early sixties. And then my friend, this sweet little queen, he came in and he passed out tranquilizers to everyone, and told us all to sit down, and we thought he was just going to tell us there was a Mae West double feature on somewhere -- and he said -- he said -- "Marilyn Monroe died last" -- and all the boys were stunned -- but I -- I felt something sudden and cold in my solar plexus, and I knew then what I wanted to do with my life. I wanted to be the next one. I wanted to be the next one to stand radiant and perfected before the race of man, to shed the luminosity of my beloved countenance over the struggles and aspirations of my pitiful subjects. I wanted to give meaning to my own time, to be the unattainable luring love that drives men on, the angle of light, the golden flower, the best of the universe made womankind, the living sacrifice, the end! Shit!
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Robert Patrick (Kennedy's Children)
“
No matter how cleverly we disguise our anxieties they bear witness to the imperfect nature of the human heart. To be is to become. To become is not to be. We are a work-in-progress, incomplete, imperfect, unrealised, and by virtue of temporal actions, temporary - a verb more than a noun, an inner quest and an outward odyssey framed by metaphors, like Escher's "Print Gallery"; we make the endless journey round the pictures, retracing our steps in forgetfulness, avoiding but mindful of the space where there are no pictures, where there is no gallery, where there is nothing at all. And like flies in a fly bottle, trapped by a failure of vision, we go round and round and round the moebius loop of a print gallery of our own making, a picture inside a picture inside a picture, forever.
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Billy Marshall Stoneking
“
It rarely snows because Antarctica is a desert. An iceberg means it’s tens of millions of years old and has calved from a glacier. (This is why you must love life: one day you’re offering up your social security number to the Russia Mafia; two weeks later you’re using the word calve as a verb.) I saw hundreds of them, cathedrals of ice, rubbed like salt licks; shipwrecks, polished from wear like marble steps at the Vatican; Lincoln Centers capsized and pockmarked; airplane hangars carved by Louise Nevelson; thirty-story buildings, impossibly arched like out of a world’s fair; white, yes, but blue, too, every blue on the color wheel, deep like a navy blazer, incandescent like a neon sign, royal like a Frenchman’s shirt, powder like Peter Rabbit’s cloth coat, these icy monsters roaming the forbidding black.
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Maria Semple (Where'd You Go, Bernadette)
“
Human being" is more a verb than a noun. Each of us is unfinished, a work in progress. Perhaps it would be most accurate to add the word "yet" to all our assessments of ourselves and each other . . . If life is process, all judgments are provisional, we can't judge something until it is finished. No one has won or lost until the race is over . . .
In our instinctive attachments, our fear of change, and our wish for certainty and permanence, we may undercut the impermanence which is our greatest strength, our most fundamental identity. Without impermanence, there is no process. The nature of life is change. All hope is based on process . . .
It is taken me somewhat longer to recognize that a diagnosis is simply another form of judgment. Naming a disease has limited usefulness. It does not capture life or even reflect it accurately. Illness, on the other hand, is a process, like life is.
Much in the concept of diagnosis and cure is about fixing, and the narrow-bore focus on fixing people's problems can lead to denial of the power of their process. Years ago, I took full credit when people became well; their recovery was testimony to my skill and knowledge as a physician. I never recognized that without their biological, emotional, and spiritual process which could respond to my interventions, nothing could have changed at all. All the time I thought I was repairing, I was collaborating.
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Rachel Naomi Remen (Kitchen Table Wisdom: Stories that Heal)
“
The Germans have another kind of parenthesis, which they make by splitting a verb in two and putting half of it at the beginning of an exciting chapter and the other half at the end of it. Can any one conceive of anything more confusing than that? These things are called “separable verbs.” The German grammar is blistered all over with separable verbs; and the wider the two portions of one of them are spread apart, the better the author of the crime is pleased with his performance. A favorite one is reiste ab—which means departed. Here is an example which I culled from a novel and reduced to English: “The trunks being now ready, he de- after kissing his mother and sisters, and once more pressing to his bosom his adored Gretchen, who, dressed in simple white muslin, with a single tuberose in the ample folds of her rich brown hair, had tottered feebly down the stairs, still pale from the terror and excitement of the past evening, but longing to lay her poor aching head yet once again upon the breast of him whom she loved more dearly than life itself, parted.” However, it is not well to dwell too much on the separable verbs. One is sure to lose his temper early; and if he sticks to the subject, and will not be warned, it will at last either soften his brain or petrify it. Personal pronouns and adjectives are a fruitful nuisance in this language, and should have been left out. For instance, the same sound, sie, means you, and it means she, and it means her, and it means it, and it means they, and it means them. Think of the ragged poverty of a language which has to make one word do the work of six—and a poor little weak thing of only three letters at that. But mainly, think of the exasperation of never knowing which of these meanings the speaker is trying to convey. This explains why, whenever a person says sie to me, I generally try to kill him, if a stranger.
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Mark Twain (A Tramp Abroad)
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Whether to speak or not: the question that comes up again when you think you’ve said too much, again. Another clutch of nouns, a fistful: look how they pick them over, the shoppers for words, pinching here and there to see if they’re bruised yet. Verbs are no better, they wind them up, let them go, scrabbling over the table, wind them up again too tight and the spring breaks. You can’t take another poem of spring, not with the wound-up vowels, not with the bruised word green in it, not yours, not with ants crawling all over it, not this infestation. It’s a market, flyspecked; how do you wash a language? There’s the beginning of a bad smell, you can hear the growls, something’s being eaten, once too often. Your mouth feels rotted.
Why involve yourself? You’d do better to sit off to the side, on the sidewalk under the awning, hands over your mouth, your ears, your eyes, with a cup in front of you into which people will or will not drop pennies. They think you can’t talk, they’re sorry for you, but. But you’re waiting for the word, the one that will finally be right. A compound, the generation of life, mud and light.
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Margaret Atwood (Murder in the Dark: Short Fictions and Prose Poems)
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All perfect accomplishment in art or life is accompanied by the curious sensation that it is happening of itself - that it is not forced, studied, or contrived. Thos is not to say that everything which is felt to happen of itself is a perfect accomplishment; the marvel of human spontaneity is that it has developed the means of self-discipline - which becomes repressive only when it is felt that the controlling agent is separate from the action. But the sensation that the action is happening of itself, neither from an agent nor to a witness, is the authentic sensation of life as pure process, in which there is neither mover nor moved. Process without source or destination, verb without subject or object - this is not deprivation, a the word "without" suggests, but the "musical" sensation of arriving at every moment in which the melody and rhythm unfold.
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Alan W. Watts
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The English language has been thrust upon Americans. And it is wrong. As static and immobile as are the English, just so ever-moving are Americans. Here is a huge country. Not a mere island. Naturally people move. And they need a moving language. A language that can interpret American life. Nouns and adjectives won't express American life. They are too weak, too immobile. But verbs, adverbs, prepositions and the like, ah, they are moving, just as Americans. Obviously we cannot suddenly junk the English language and adopt some other tongue. English is too connotative, too close to us. Our problem is to adapt the English language to American needs. To make it move with us Americans. That is the problem--to write things as they are, not as they seem. our aim must be not to explain things, but to write the thing itself, and thereby in itself be self explanatory.
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Gertrude Stein (How Writing Is Written : Volume II of the Previously Uncollected Writings of Gertrude Stein)
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I like to see the long line we each leave behind, and I sometimes imagine my whole life that way, as though each step was a stitch, as though I was a needle leaving a trail of thread that sewed together the world as I went by, crisscrossing others' paths, quilting it all together in some way that matters even though it can hardly be traced. A meandering line sutures together the world in some new way, as though walking was sewing and sewing was telling a story and that story was your life.
A thread now most often means a line of conversation via e-mail or other electronic means, but thread must have been an even more compelling metaphor when most people witnessed or did the women's work that is spinning. It is a mesmerizing art, the spindle revolving below the strong thread that the fingers twist out of the mass of fiber held on an arm or a distaff. The gesture turns the cloudy mass of fiber into lines with which the world can be tied together. Likewise the spinning wheel turns, cyclical time revolving to draw out the linear time of a thread. The verb to spin first meant just this act of making, then evolved to mean anything turning rapidly, and then it came to mean telling a tale.
Strands a few inches long twine together into a thread or yarn that can go forever, like words becoming stories. The fairy-tale heroines spin cobwebs, straw, nettles into whatever is necessary to survive. Scheherazade forestalls her death by telling a story that is like a thread that cannot be cut; she keeps spinning and spinning, incorporating new fragments, characters, incidents, into her unbroken, unbreakable narrative thread. Penelope at the other end of the treasury of stories prevents her wedding to any one of her suitors by unweaving at night what she weaves by day on her father-in-law's funeral garment. By spinning, weaving, and unraveling, these women master time itself, and though master is a masculine word, this mastery is feminine.
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Rebecca Solnit
“
I'm profoundly attracted to classical Zen literature, I have the gall to lecture on it and the literature of Mahayana Buddhism one night a week at college, but my life itself couldn't very conceivably be less Zenful than it is, and what little I've been able to apprehend - I pick that verb with care - of the Zen experience has been a by-result of following my own rather natural path of extreme Zenlessness. Largely because Seymour himself literally begged me to do so, and I never knew him to be wrong in these matters.) Happily for me, and probably for everybody, I don't believe it's really necessary to bring Zen into this. The method of marble-shooting that Seymour, by sheer intuition, was recommending to me can be related, I'd say, legitimately and un-Easternly, to the fine art of snapping a cigarette end into a small wastebasket from across a room. An art, I believe, of which most male smokers are true masters only when either they don't care a hoot whether or not the butt goes into the basket or the room has been cleared of eyewitnesses, including, quite so to speak, the cigarette snapper himself. I'm going to try hard not to chew on that illustration, delectable as I find it, but I do think it proper to append - to revert momentarily to curb marbles - that after Seymour himself shot a marble, he would be all smiles when he heard a responsive click of glass striking glass, but it never appeared to be clear to him whose winning click it was. And it's also a fact that someone almost invariably had to pick up the marble he'd won and hand it to him.
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J.D. Salinger (Raise High the Roof Beam, Carpenters & Seymour: An Introduction)
“
Of course, the cadavers, in life, donated themselves freely to this fate, and the language surrounding the bodies in front of us soon changed to reflect that fact. We were instructed to no longer call them “cadavers”; “donors” was the preferred term. And yes, the transgressive element of dissection had certainly decreased from the bad old days. (Students no longer had to bring their own bodies, for starters, as they did in the nineteenth century. And medical schools had discontinued their support of the practice of robbing graves to procure cadavers—that looting itself a vast improvement over murder, a means once common enough to warrant its own verb: burke, which the OED defines as “to kill secretly by suffocation or strangulation, or for the purpose of selling the victim’s body for dissection.”) Yet the best-informed people—doctors—almost never donated their bodies. How informed were the donors, then? As one anatomy professor put it to me, “You wouldn’t tell a patient the gory details of a surgery if that would make them not consent.” Even if donors were informed enough—and they might well have been, notwithstanding one anatomy professor’s hedging—it wasn’t so much the thought of being dissected that galled. It was the thought of your mother, your father, your grandparents being hacked to pieces by wisecracking twenty-two-year-old medical students. Every time I read the pre-lab and saw a term like “bone saw,” I wondered if this would be the session in which I finally vomited. Yet I was rarely troubled in lab, even when I found that the “bone saw” in question was nothing more than a common, rusty wood saw. The closest I ever came to vomiting was nowhere near the lab but on a visit to my grandmother’s grave in New York, on the twentieth anniversary of her death. I found myself doubled over, almost crying, and apologizing—not to my cadaver but to my cadaver’s grandchildren. In the midst of our lab, in fact, a son requested his mother’s half-dissected body back. Yes, she had consented, but he couldn’t live with that. I knew I’d do the same. (The remains were returned.) In
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Paul Kalanithi (When Breath Becomes Air)
“
Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.
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Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)
“
The tribal ceremonies of birth, initiation, marriage, burial, installation, and so forth, serve to translate the individual's life-crises and life-deeds into classic, impersonal forms. They disclose him to himself, not as this personality or that, but as the warrior, the bride, the widow, the priest, the chieftain; at the same time rehearsing for the rest of the community the old lesson of the archetypal stages. All participate in the ceremonial according to rank and function. The whole society becomes visible to itself as an imperishable living unit. Generations of individuals pass, like anonymous cells from a living body; but the sustaining, timeless form remains. By an enlargement of vision to embrace this superindividual, each discovers himself enhanced, enriched, supported, and magnified. His role, however unimpressive, is seen to be intrinsic to the beautiful festival-image of man—the image, potential yet necessarily inhibited, within himself.
Social duties continue the lesson of the festival into normal, everyday existence, and the individual is validated still. Conversely, indifference, revolt—or exile—break the vitalizing connectives. From the standpoint of the social unit, the broken-off individual is simply nothing—waste. Whereas the man or woman who can honestly say that he or she has lived the role—whether that of priest, harlot, queen, or slave—is something in the full sense of the verb to be.
Rites of initiation and installation, then, teach the lesson of the essential oneness of the individual and the group; seasonal festivals open a larger horizon. As the individual is an organ of society, so is the tribe or city—so is humanity entire—only a phase of the mighty organism of the cosmos.
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Joseph Campbell (The Hero With a Thousand Faces)