Values Based Leadership Quotes

In America, the materio-economic conditions relate to a societal, multi-group existence in a way never before know in world history. American Negro nationalism can never create its own values, find its revolutionary significance, define its political and economic goals, until Negro intellectuals take up the cudgels against the cultural imperialism practiced in all of its manifold ramifications on the Negro within American culture. But this kind of revolution would have to be predicated on the recognition that the cultural and artistic originality of the American nation is founded, historically, on the ingredients of a black aesthetic and artistic base.

fundamental values are not chosen from thin air based on the desires of executives; they are discovered within what already exists in an organization.

One challenge is that our ability to progress in our career is often determined by our effectiveness in responding to near-term needs. When high value is placed on solving these kinds of problems, it creates a culture in which leaders spend little or no time thinking about what could be done because they receive more accolades for simply doing what needs to be done.

The primary value in value-based leadership is other-centredness - to be more concerned about other people and the organization than oneself. So in other words, the leader's job is to fulfil the agenda, the role, and the vision of the organization, not his personal agenda. All the great leaders in the world are other-centred. The self-centred leader will derail in due course But still, to be other centred is not enough.

term Lean was coined by John Krafcik in a 1988 article based on his master’s thesis at MIT Sloan School of Management1 and then popularized in The Machine that Changed the World and Lean Thinking. Lean Thinking summarized Womack and Jones’s findings from studying how Toyota operates, an approach that was spearheaded by Taiichi Ohno, codified by Shigeo Shingo, and strongly influenced by the work of W. Edwards Deming, Joseph Juran, Henry Ford, and U.S. grocery stores. Lean Thinking framed Toyota’s

Intimidation, humiliation, isolation, feeling dumb, feeling useless and rejection are all stresses we try to avoid inside the organization. But the danger inside is controllable and it should be the goal of leadership to set a culture free of danger from each other. And the way to do that is by giving people a sense of belonging. By offering them a strong culture based on a clear set of human values and beliefs. By giving them the power to make decisions. By offering trust and empathy. By creating a Circle of Safety.

Leaders think and act at the intersection of two axes: the first, between the past and the future; the second, between the abiding values and aspirations of those they lead. Their first challenge is analysis, which begins with a realistic assessment of their society based on its history, mores, and capacities. Then they must balance what they know, which is necessarily drawn from the past, with what they intuit about the future, which is inherently conjectural and uncertain. It is this intuitive grasp of direction that enables leaders to set objectives and lay down a strategy.

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum’s built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement—which supports innovation and drives competitive advantage.

It will place a high value on communal life, more open leadership structures, and the contribution of all the people of God. It will be radical in its attempts to embrace biblical mandates for the life of locally based faith communities without feeling as though it has to reconstruct the first-century church in every detail. We believe the missional church will be adventurous, playful, and surprising. Leonard Sweet has borrowed the term “chaordic” to describe the missional church’s inclination toward chaos and improvisation within the constraints of broadly held biblical values. It will gather for sensual-experiential-participatory worship and be deeply concerned for matters of justice-seeking and mercy-bringing. It will strive for a type of unity-in-diversity as it celebrates individual differences and values uniqueness, while also placing a high premium on community.

We believe that a fundamental measure of our success will be the shareholder value we create over the long term. This value will be a direct result of our ability to extend and solidify our current market leadership position. The stronger our market leadership, the more powerful our economic model. Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital. Our decisions have consistently reflected this focus. We first measure ourselves in terms of the metrics most indicative of our market leadership: customer and revenue growth, the degree to which our customers continue to purchase from us on a repeat basis, and the strength of our brand. We have invested and will continue to invest aggressively to expand and leverage our customer base, brand, and infrastructure as we move to establish an enduring franchise.

Nature vs. nurture is part of this—and then there is what I think of as anti-nurturing—the ways we in a western/US context are socialized to work against respecting the emergent processes of the world and each other: We learn to disrespect Indigenous and direct ties to land. We learn to be quiet, polite, indirect, and submissive, not to disturb the status quo. We learn facts out of context of application in school. How will this history, science, math show up in our lives, in the work of growing community and home? We learn that tests and deadlines are the reasons to take action. This puts those with good short-term memories and a positive response to pressure in leadership positions, leading to urgency-based thinking, regardless of the circumstance. We learn to compete with each other in a scarcity-based economy that denies and destroys the abundant world we actually live in. We learn to deny our longings and our skills, and to do work that occupies our hours without inspiring our greatness. We learn to manipulate each other and sell things to each other, rather than learning to collaborate and evolve together. We learn that the natural world is to be manicured, controlled, or pillaged to support our consumerist lives. Even the natural lives of our bodies get medicated, pathologized, shaved or improved upon with cosmetic adjustments. We learn that factors beyond our control determine the quality of our lives—something as random as which skin, gender, sexuality, ability, nation, or belief system we are born into sets a path for survival and quality of life. In the United States specifically, though I see this most places I travel, we learn that we only have value if we can produce—only then do we earn food, home, health care, education. Similarly, we learn our organizations are only as successful as our fundraising results, whether the community impact is powerful or not. We learn as children to swallow our tears and any other inconvenient emotions, and as adults that translates into working through red flags, value differences, pain, and exhaustion. We learn to bond through gossip, venting, and destroying, rather than cultivating solutions together. Perhaps the most egregious thing we are taught is that we should just be really good at what’s already possible, to leave the impossible alone.

David Brooks, “Our Founding Yuppie,” Weekly Standard, Oct. 23, 2000, 31. The word “meritocracy” is an argument-starter, and I have employed it sparingly in this book. It is often used loosely to denote a vision of social mobility based on merit and diligence, like Franklin’s. The word was coined by British social thinker Michael Young (later to become, somewhat ironically, Lord Young of Darlington) in his 1958 book The Rise of the Meritocracy (New York: Viking Press) as a dismissive term to satirize a society that misguidedly created a new elite class based on the “narrow band of values” of IQ and educational credentials. The Harvard philosopher John Rawls, in A Theory of Justice (Cambridge: Harvard University Press, 1971), 106, used it more broadly to mean a “social order [that] follows the principle of careers open to talents.” The best description of the idea is in Nicholas Lemann’s The Big Test: The Secret History of the American Meritocracy (New York: Farrar, Straus & Giroux, 1999), a history of educational aptitude tests and their effect on American society. In Franklin’s time, Enlightenment thinkers (such as Jefferson in his proposals for creating the University of Virginia) advocated replacing the hereditary aristocracy with a “natural aristocracy,” whose members would be plucked from the masses at an early age based on “virtues and talents” and groomed for leadership. Franklin’s idea was more expansive. He believed in encouraging and providing opportunities for all people to succeed as best they could based on their diligence, hard work, virtue, and talent. As we shall see, his proposals for what became the University of Pennsylvania (in contrast to Jefferson’s for the University of Virginia) were aimed not at filtering a new elite but at encouraging and enriching all “aspiring” young men. Franklin was propounding a more egalitarian and democratic approach than Jefferson by proposing a system that would, as Rawls (p. 107) would later prescribe, assure that “resources for education are not to be allotted solely or necessarily mainly according to their return as estimated in productive trained abilities, but also according to their worth in enriching the personal and social life of citizens.” (Translation: He cared not simply about making society as a whole more productive, but also about making each individual more enriched.)

From working with black males for more than a dozen years, I can say with confidence that many black males are both lazy and irresponsible. This view isn't popular with problem profiteers who blame all black woes upon white racism or poverty, but it is true, nonetheless. The young men I work with represent just the tip of the iceberg of a far larger laziness problem within the black male population. The typical black male I work with has no work ethic, has little sense of direction in his life, is hostile toward whites and women, has an attitude of entitlement, and has an amoral outlook on life. He has no strong male role model in his life to teach him the value of hard work, patience, self-control, and character. He is emotionally adrift and is nearly illiterate-either because he dropped out of school or because he's just not motivated enough to learn. Many of the black males I've worked with have had a "don't give a damn" attitude toward work and life and believe that "white America" owes them a living. They have no shame about going on welfare because they believe whites owe them for past discrimination and slavery. This absurd thinking results in a lifetime of laziness and blaming, while taxpayers pick up the tab for individuals who lack character and a strong work ethic. Frequently, blacks who attempt to enter the workforce often become problems for their employers. This is because they also have an entitlement mentality that puts little emphasis on working hard to get ahead. They expect to be paid for doing little work, often show up late, and have bad attitudes while on the job. They're so sensitized to "racism" that they feel abused by every slight, no matter if it's intentional, unconscious, or even based in reality.

me to be honest about his failings as well as his strengths. She is one of the smartest and most grounded people I have ever met. “There are parts of his life and personality that are extremely messy, and that’s the truth,” she told me early on. “You shouldn’t whitewash it. He’s good at spin, but he also has a remarkable story, and I’d like to see that it’s all told truthfully.” I leave it to the reader to assess whether I have succeeded in this mission. I’m sure there are players in this drama who will remember some of the events differently or think that I sometimes got trapped in Jobs’s distortion field. As happened when I wrote a book about Henry Kissinger, which in some ways was good preparation for this project, I found that people had such strong positive and negative emotions about Jobs that the Rashomon effect was often evident. But I’ve done the best I can to balance conflicting accounts fairly and be transparent about the sources I used. This is a book about the roller-coaster life and searingly intense personality of a creative entrepreneur whose passion for perfection and ferocious drive revolutionized six industries: personal computers, animated movies, music, phones, tablet computing, and digital publishing. You might even add a seventh, retail stores, which Jobs did not quite revolutionize but did reimagine. In addition, he opened the way for a new market for digital content based on apps rather than just websites. Along the way he produced not only transforming products but also, on his second try, a lasting company, endowed with his DNA, that is filled with creative designers and daredevil engineers who could carry forward his vision. In August 2011, right before he stepped down as CEO, the enterprise he started in his parents’ garage became the world’s most valuable company. This is also, I hope, a book about innovation. At a time when the United States is seeking ways to sustain its innovative edge, and when societies around the world are trying to build creative digital-age economies, Jobs stands as the ultimate icon of inventiveness, imagination, and sustained innovation. He knew that the best way to create value in the twenty-first century was to connect creativity with technology, so he built a company where leaps of the imagination were combined with remarkable feats of engineering. He and his colleagues at Apple were able to think differently: They developed not merely modest product advances based on focus groups, but whole new devices and services that consumers did not yet know they needed. He was not a model boss or human being, tidily packaged for emulation. Driven by demons, he could drive those around him to fury and despair. But his personality and passions and products were all interrelated, just as Apple’s hardware and software tended to be, as if part of an integrated system. His tale is thus both instructive and cautionary, filled with lessons about innovation, character, leadership, and values.

ISIS was forced out of all its occupied territory in Syria and Iraq, though thousands of ISIS fighters are still present in both countries. Last April, Assad again used sarin gas, this time in Idlib Province, and Russia again used its veto to protect its client from condemnation and sanction by the U.N. Security Council. President Trump ordered cruise missile strikes on the Syrian airfield where the planes that delivered the sarin were based. It was a minimal attack, but better than nothing. A week before, I had condemned statements by Secretary of State Rex Tillerson and U.N. Ambassador Nikki Haley, who had explicitly declined to maintain what had been the official U.S. position that a settlement of the Syrian civil war had to include Assad’s removal from power. “Once again, U.S. policy in Syria is being presented piecemeal in press statements,” I complained, “without any definition of success, let alone a realistic plan to achieve it.” As this book goes to the publisher, there are reports of a clash between U.S. forces in eastern Syria and Russian “volunteers,” in which hundreds of Russians were said to have been killed. If true, it’s a dangerous turn of events, but one caused entirely by Putin’s reckless conduct in the world, allowed if not encouraged by the repeated failures of the U.S. and the West to act with resolve to prevent his assaults against our interests and values. In President Obama’s last year in office, at his invitation, he and I spent a half hour or so alone, discussing very frankly what I considered his policy failures, and he believed had been sound and necessary decisions. Much of that conversation concerned Syria. No minds were changed in the encounter, but I appreciated his candor as I hoped he appreciated mine, and I respected the sincerity of his convictions. Yet I still believe his approach to world leadership, however thoughtful and well intentioned, was negligent, and encouraged our allies to find ways to live without us, and our adversaries to try to fill the vacuums our negligence created. And those trends continue in reaction to the thoughtless America First ideology of his successor. There are senior officials in government who are trying to mitigate those effects. But I worry that we are at a turning point, a hinge of history, and the decisions made in the last ten years and the decisions made tomorrow might be closing the door on the era of the American-led world order. I hope not, and it certainly isn’t too late to reverse that direction. But my time in that fight has concluded. I have nothing but hope left to invest in the work of others to make the future better than the past. As of today, as the Syrian war continues, more than 400,000 people have been killed, many of them civilians. More than five million have fled the country and more than six million have been displaced internally. A hundred years from now, Syria will likely be remembered as one of the worst humanitarian catastrophes of the twenty-first century, and an example of human savagery at its most extreme. But it will be remembered, too, for the invincibility of human decency and the longing for freedom and justice evident in the courage and selflessness of the White Helmets and the soldiers fighting for their country’s freedom from tyranny and terrorists. In that noblest of human conditions is the eternal promise of the Arab Spring, which was engulfed in flames and drowned in blood, but will, like all springs, come again.

People define you based on what you value...

Self-reflection is the key to identifying what you stand for, what your values are, and what matters most.

However, if the key to a values-based organization is really the people, then leaders need to spend a lot more time developing the team than analyzing the numbers. After all, the numbers aren't going to generate themselves. You need to have the right people in place in order to reach the performance targets.

you understand the purpose of a personal mission statement. It is the picture of where you want to end up—that is, your destination is the values you want to live your life by. Even if you are off course much or most of the time but still hang on to your sense of hope and your vision, you will eventually arrive at your destination. You will arrive at your destination and usually on time. That’s the whole point—we just get back on course. This idea—this principle—of beginning with the end in mind is based upon the concept that all things are created twice: first in the mind, as a thought or intellectual creation; and second in reality as a physical creation. The mental creation, the flight plan, brings forth the hope in the flight. Norman Cousins taught, “The capacity for hope is the most significant fact of life. It gives human beings a sense of destination and the energy to get started.” At the beginning of this process you will find enormous hope and encouragement as well as fun and happiness in developing a mission statement. It’s truly an enjoyable process. It’s also a leadership process. But here’s something to think about carefully.

Quality begins with me. And I need to make my own decisions based on carefully selected principles and values.” Proactivity cultivates this freedom. It subordinates your feelings to your values. You accept your feelings: “I’m frustrated, I’m angry, I’m upset. I accept those feelings; I don’t deny or repress them. Now I know what needs to be done. I am responsible.” That’s the principle “I am response-able.

Passage Five: From Business Manager to Group Manager This is another leadership passage that at first glance doesn’t seem overly arduous. The assumption is that if you can run one business successfully, you can do the same with two or more businesses. The flaw in this reasoning begins with what is valued at each leadership level. A business manager values the success of his own business. A group manager values the success of other people’s businesses. This is a critical distinction because some people only derive satisfaction when they’re the ones receiving the lion’s share of the credit. As you might imagine, a group manager who doesn’t value the success of others will fail to inspire and support the performance of the business managers who report to him. Or his actions might be dictated by his frustration; he’s convinced he could operate the various businesses better than any of his managers and wishes he could be doing so. In either instance, the leadership pipeline becomes clogged with business managers who aren’t operating at peak capacity because they’re not being properly supported or their authority is being usurped. This level also requires a critical shift in four skill sets. First, group managers must become proficient at evaluating strategy for capital allocation and deployment purposes. This is a sophisticated business skill that involves learning to ask the right questions, analyze the right data, and apply the right corporate perspective to understand which strategy has the greatest probability of success and therefore should be funded. The second skill cluster involves development of business managers. As part of this development, group managers need to know which of the function managers are ready to become business managers. Coaching new business managers is also an important role for this level. The third skill set has to do with portfolio strategy. This is quite different from business strategy and demands a perceptual shift. This is the first time managers have to ask these questions: Do I have the right collection of businesses? What businesses should be added, subtracted, or changed to position us properly and ensure current and future earnings? Fourth, group managers must become astute about assessing whether they have the right core capabilities. This means avoiding wishful thinking and instead taking a hard, objective look at their range of resources and making a judgment based on analysis and experience. Leadership becomes more holistic at this level. People may master the required skills, but they won’t perform at full leadership capacity if they don’t begin to see themselves as broad-gauged executives. By broad-gauged, we mean that managers need to factor in the complexities of running multiple businesses, thinking in terms of community, industry, government,

A Change in Culture, Top down and Bottom up! There can be no true problem solving without decentralization of control and individual initiative. To change from a culture of “tell me what to do to one that breeds and nurtures creativity, innovation, adaptation and time critical decision making,” we must move, really move from centralized control to a decentralized form of leadership. We have been talking about decentralized control in policing for years now, since the onset of “community policing” initiatives. True! But that's the problem we have been “talking about it, and that is all.” We need to be practicing it. Get beyond the talk and walking the talk if we truly want to see results that meet the challenges we face in policing. Yes there have been some organizations in law enforcement who have taken this approach seriously and the results show the value of frontline decision making. It takes constant practice to master these cultures!   The action taken by leadership needs to be more than written mission statements and words.  It takes action, action over time through learning, education, and training. Not just in the formal sense but in the real world sense of learning from everything we do at all levels of the organization and throughout the community on a daily bases.

The primary challenge for any aspiring public office bearer is to have a well-defined cause and diligently represent that cause until a significant impact is witnessed. Adhering to value-based leadership principles must be at the top of the priority list for public office aspirants.

God creates man and woman to cherish their shared equality while complementing their various differences..Most people view marriage as a means of self-fulfillment accompanied by sexual satisfaction..The husband is the head of his wife? Wives should submit to their husbands? Are you serious?.In our limited understanding, we hear [these] words and we recoil in disgust..As soon as we hear the word submission alongside the previous picture of headship, we immediately think in terms of inferiority and superiority, subordination and domination..God made clear from the start that men and women are equal in dignity, value and worth..[submission] means to yield to another in love..The three persons of the Trinity are equally diving..Yet the Son submits to the Father..this doesn't mean that God the Father is dominating and that God the Son is cruelly forced into compulsory subordination. Rather, the Son gladly submits to the Father in the context of close relationship..submission is not a burden to bear..Onlookers will observe a wife joyfully and continually experiencing her husband's sacrificial love for her..the world will realize that following Christ is not a matter of duty. Instead, it is a means to full, eternal, and absolute delight..the first sin occurred..as a response to a gender-specific test..the man sits silently by-- like a wimp..the man has the audacity to blame his wife..the first spineless abdication of a man's responsibility to love, serve, protect, and care for his wife..Sure, through a job a man provide[s] for the physical needs of his wife, but..that same job often prevents him from providing for her spiritual, emotional, and relational needs..He never asks how she feels, and he doesn't know what's going on in her heart. He may think he's a man because of his achievements at work and accomplishments in life, but in reality he's acting like a wimp who has abdicated his most important responsibility on earth: the spiritual leadership of his wife..The work of Satan in Genesis 3 is a foundational attack not just upon humanity in general but specifically upon men, women, and marriage..For husbands will waffle back and forth between abdicating their responsibility to love and abusing their authority to lead. Wives, in response, will distrust such love and defy such leadership. In the process they'll completely undercut how Christ's gracious sacrifice on the cross compels glad submission in the church..Headship is not an opportunity for us to control our wives; it is a responsibility to die for them..[Husbands], don't love our wives based upon what we get from them..Husbands, love your wives not because of who they are, but because of who Christ is. He loves them deeply, and our responsibility is to reflect his love..the Bible is not saying a wife is not guilty for sin in her own life. Yet the Bible is saying a husband is responsible for the spiritual care of his wife. When she struggles with sin, or when they struggle in marriage, he is ultimately responsible..If we are harsh with our wives, we will show the world that Christ is cruel with his people..God's Word is subtly yet clearly pointing out that God has created women with a unique need to be loved and men with a unique need to be respected..Might such a wife be buying into the unbiblical lie that respect is based purely upon performance? So wives, see yourselves in a complementary, not competitive, relationship with your husband..we cannot pick and choose where to obey God.

The religious right and the alt-right are bonded together by shared grievances over a supposedly lost America in which Christians don’t have to bake cakes for gay couples and white people don’t have to bow to “multiculturalism” or “political correctness.” But this fused political bloc does not actually long for a mythical past of the formerly “great” America that Trump idealized for them. Instead, it envisions a future in which America, and the hard-won values it codified over the past seven decades—desegregation and church-state separation by the Supreme Court; laws passed by Congress to protect the rights of minorities such as the Civil Rights Act, the Voting Rights Act, and the 1965 Immigration Act; the advance of rights for women and LGBTQ people—loses its standing as a moral and political leader in the world and is transformed into a nativist power that accords different rights to different groups of people, based on race, religion, and ethnicity. For the ideologues of this bloc, America has so lost its bearings that they must look now to leadership outside of the United States to lead it out of an abyss. Their shared target: modern, pluralistic liberal democracy that is led by what they would disparage as “globalists” who are destroying “Western civilization.

Love is therefore, an action, a behaviour, a capability.

Thinking about it from a personal and a professional perspective, they need to be the same.

love is an act of will and not a feeling.

Love is the appreciation and mutual respect of another individual or group of individuals. It’s a natural empathy and mutual understanding.

the concept of work/life balance in my view is dead and unreal.

The first step in breaking organizational culture inertia is simplification. This helps to eliminate the complex routines, processes, and hidden bargains among units that mask waste and inefficiency. Strip out excess layers of administration and halt nonessential operations—sell them off, close them down, spin them off, or outsource the services. Coordinating committees and a myriad of complex initiatives need to be disbanded. The simpler structure will begin to illuminate obsolete units, inefficiency, and simple bad behavior that was hidden from sight by complex overlays of administration and self-interest. After the first round of simplification, it may be necessary to fragment the operating units. This will be the case when units do not need to work in close coordination—when they are basically separable. Such fragmentation breaks political coalitions, cuts the comfort of cross-subsidies, and exposes a larger number of smaller units to leadership’s scrutiny of their operations and performance. After this round of fragmentation, and more simplification, it is necessary to perform a triage. Some units will be closed, some will be repaired, and some will form the nuclei of a new structure. The triage must be based on both performance and culture—you cannot afford to have a high-performing unit with a terrible culture infect the others. The “repair” third of the triaged units must then be put through individual transformation and renewal maneuvers. Changing a unit’s culture means changing its members’ work norms and work-related values. These norms are established, held, and enforced daily by small social groups that take their cue from the group’s high-status member—the alpha. In general, to change the group’s norms, the alpha member must be replaced by someone who expresses different norms and values. All this is speeded along if a challenging goal is set. The purpose of the challenge is not performance per se, but building new work habits and routines within the unit. Once the bulk of operating units are working well, it may then be time to install a new overlay of coordinating mechanisms, reversing some of the fragmentation that was used to break inertia.

A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance.

It is hard to find many better examples of values-first leadership than Ventura, California-based outdoor clothing company Patagonia. For more than 30 years, the company has defied conventional wisdom by building its brand as much around environmental responsibility as on quality products and service. How many businesses would run a marketing campaign encouraging customers to not buy new products but repair the old ones instead in order to reduce their environmental footprint? Only companies interested in creating a “lovability economy” would prioritize sustainable growth for themselves and the world and take a long-term perspective. They see themselves as stewards of meaningful relationships and understand that mutually positive interactions and exchanges of value are lasting. Patagonia has even made its supply chain public with an online map showing every farm, textile mill, and factory it uses in sourcing its materials and manufacturing its products. Anyone who wants to can see where their Patagonia products come from and verify that the company is walking the walk — using sustainable materials and producing apparel in facilities that are safe for workers. That is transparency that breeds trust. Founder Yvon Chouinard’s vision has also led to a culture that is not only employee-friendly (the company even encourages employees at its corporate headquarters to quit early when the surf is up) but attracts people whose values align with the company’s. This aggressively anti-profit, pro-values approach has yielded big dividends. The privately-held benefit corporation is tight-lipped about its revenues, but two years after it began its “cause marketing” campaign, sales increased 27 percent, to $575 million in 2013.7

In the first year of its operations, HDFC Bank, which was actually a mere two and a half months old, recorded a deposit base of ₹642 crore, advances of ₹98 crore, investments of ₹221 crore and a profit of ₹80.20 lakh, after paying tax of ₹40.60 lakh. There was not much business to talk about and hence its first annual report spoke about the four core values the bank stood for—operational excellence, customer focus, product leadership and professional people. The report tried to tell shareholders and investors what the bank stood for rather than what it had done, as very little had been achieved so far.

In 1931, Japan went broke—i.e., it was forced to draw down its gold reserves, abandon the gold standard, and float its currency, which depreciated it so greatly that Japan ran out of buying power. These terrible conditions and large wealth gaps led to fighting between the left and the right. By 1932, there was a massive upsurge in right-wing nationalism and militarism, in the hope that order and economic stability could be forcibly restored. Japan set out to get the natural resources (e.g., oil, iron, coal, and rubber) and human resources (i.e., slave labor) it needed by seizing them from other countries, invading Manchuria in 1931 and spreading out through China and Asia. As with Germany, it could be argued that Japan’s path of military aggression to get needed resources was more cost-effective than relying on classic trading and economic practices. In 1934, there was severe famine in parts of Japan, causing even more political turbulence and reinforcing the right-wing, militaristic, nationalistic, and expansionistic movement. In the years that followed, Japan’s top-down fascist command economy grew stronger, building a military-industrial complex to protect its existing bases in East Asia and northern China and support its excursions into other countries. As was also the case in Germany, while most Japanese companies remained privately held, their production was controlled by the government. What is fascism? Consider the following three big choices that a country has to make when selecting its approach to governance: 1) bottom-up (democratic) or top-down (autocratic) decision making, 2) capitalist or communist (with socialist in the middle) ownership of production, and 3) individualistic (which treats the well-being of the individual with paramount importance) or collectivist (which treats the well-being of the whole with paramount importance). Pick the one from each category that you believe is optimal for your nation’s values and ambitions and you have your preferred approach. Fascism is autocratic, capitalist, and collectivist. Fascists believe that top-down autocratic leadership, in which the government directs the production of privately held companies such that individual gratification is subordinated to national success, is the best way to make the country and its people wealthier and more powerful.

But Anita Roddick had a different take on that. In 1976, before the words to say it had been found, she set out to create a business that was socially and environmentally regenerative by design. Opening The Body Shop in the British seaside town of Brighton, she sold natural plant-based cosmetics (never tested on animals) in refillable bottles and recycled boxes (why throw away when you can use again?) while paying a fair price to the communities worldwide that supplied cocoa butter, brazil nut oil and dried herbs. As production expanded, the business began to recycle its wastewater for using in its products and was an early investor in wind power. Meanwhile, company profits went to The Body Shop Foundation, which gave them to social and environmental causes. In all, a pretty generous enterprise. Roddick’s motivation? ‘I want to work for a company that contributes to and is part of the community,’ she later explained. ‘If I can’t do something for the public good, what the hell am I doing?’47 Such a values-driven mission is what the analyst Marjorie Kelly calls a company’s ‘living purpose’—turning on its head the neoliberal script that the business of business is simply business. Roddick proved that business can be far more than that, by embedding benevolent values and a regenerative intent at the company’s birth. ‘We dedicated the Articles of Association and Memoranda—which in England is the legal definition of the purpose of your company—to human rights advocacy and social and environmental change,’ she explained in 2005, ‘so everything the company did had that as its canopy.’48 Today’s most innovative enterprises are inspired by the same idea: that the business of business is to contribute to a thriving world. And the growing family of enterprise structures that are intentionally distributive by design—including cooperatives, not-for-profits, community interest companies, and benefit corporations—can be regenerative by design too.49 By explicitly making a regenerative commitment in their corporate by-laws and enshrining it in their governance, they can safeguard a ‘living purpose’ through times of leadership change and protect it from mission creep. Indeed the most profound act of corporate responsibility for any company today is to rewrite its corporate by-laws, or articles of association, in order to redefine itself with a living purpose, rooted in regenerative and distributive design, and then to live and work by it.

This new normal proves work no longer a place, it's an activity and performance, based on trust, truth, and relationships, and not hierarchies, micro-managing, and bureaucracy. It's a mindset that values and enables performance, and protection, of people, planet AND profits, more than property, greedership, and exploitation.

We developed a belief, based on our research of three hundred thousand people, that a person’s strengths are at the very base of it all. We believe any individual can be extremely valuable or even has a shot at being a world leader if they will pull it off using their own strengths instead of trying to become a Jack Welch or a Ted Turner,” Clifton argues. The core value we heard in his statement is “potential,” and everything the organization has done is based on unlocking it—in individuals, clients, and even the entire world.

Can you give us some examples of the intangible benefits being conveyed by a salesperson? Absolutely. Here’s a partial list of some of the things you might bring to the table in a sale: • Integrity • Honesty • Thought leadership • Competence • Confidence • Capability • Responsiveness • Accountability • Follow-through • Comfort level • Humility • Attitude • Vision • Being forthright • Humor • Knowledge • Experience • Expertise • Understanding • Empathy • Caring …just to name a few. Of course, I can keep going. A successful rep is also hardworking, diligent, well prepared, credible, purposeful, professional, relevant, and customer focused, rather than self-serving. Are these intangible benefits important in the strategic sales process? You bet they are! In fact, your ability to convey many of these qualities in a short period of time is likely to be the difference between gaining the customer’s trust or losing the sale. The challenge for sellers is knowing how to convey this much intangible value without trying to personally claim it.

For leaders, other-awareness is crucial to success. it helps us to influence others more effectively. Without other-awareness, leaders resort to coercion, nonchalance or withdrawal. Being aware of others’ intentions, values, emotions and thoughts helps mindful leaders make more wholesome decisions, with clear recognition of what needs to be done.

Wisdom recognises wholeness and the value of being wholesome. With wisdom, we recognise that wholeness is not a state to be attained but a way of being.

The development of Japanese economy has made Japan into a Western-like nation, in which many of the spiritual values have given place to materialism. The temples and monasteries must also participate in the present economic way of life and be based upon the present social needs of producing and consuming in order to exist. They can no longer play their role of spiritual leadership, as in the past. Zen is threatened on the very ground on which it was born and developed.

Enlightenment thinkers had rejected leadership based on religion or birth, arguing instead that society moved forward when people made good choices after hearing arguments based on fact. But this Enlightenment idea must be replaced, Buckley argued in God and Man at Yale: The Superstitions of “Academic Freedom,” because Americans kept choosing the liberal consensus, which, to his mind, was obviously wrong. He concluded that the nation’s universities must stop using the fact-based arguments that he insisted led to “secularism and collectivism,” and instead teach the values of Christianity and individualism. His traditional ideology would create citizens who would vote against the “orthodoxy” of the liberal consensus, he said. Instead, they would create a new orthodoxy of religion and the ideology of free markets.[5

Reconstruction memories bordered on a “syndrome,” in the words of one historian, based on “an almost manic concern for states’ rights, local autonomy, hyperindividualism, an unfettered—almost fetishistic—view of freedom, political conservatism, sectional pride, traditional values, religion, and gender roles (in fact, reverence for all things traditional), pride in the white race’s leadership and achievements, disdain for hyphenated Americanism in favor of ethnic, racial, and cultural homogeneity.

He rejects leadership that is based on Greco-Roman concepts of wisdom, power, and status (1 Cor. 1:18–31). His teachings are the polar opposite of Plato’s argument that the weak should be ruled by the strong, the ignoble by the noble, and the ignorant by the wise. When Paul rejects the status markers of his heritage, privileges, and attainments in Judaism, he rejects the biological essentialism and the social pyramid of the Greco-Roman system as well (Phil. 3:1–11). He therefore rejects all the values on which status and authority in the culture were based.

They struggle under the direction and leadership of the rich white man, and yet they continue to vote for them. The only logical explanation I can find for this ignorant behavior is that they vote based on false pride in their whiteness. They are damaged by their desire to belong to the social group in which they’ve always comfortably resided. They desire to be valued and accepted by family and peers. They fear ostracization by those in their social networks. They are also damaged by their narcissistic desire to be better, in some way, than another group of people.

Remember what we learned about humble leadership: it is based on serving employees. Because management is an overhead cost, managers do not create value unless they are serving the employees who create the value.

Leaders’ confidence is most useful when based on reality. Demagogues, fools, and charlatans may pretend they know exactly what the future holds. But the future is best thought of as a distribution of possible outcomes, some more likely than others. Mapping that uncertainty allows you to place smart bets that maximize expected value or minimize the expected loss of life. As a leader, this is how to sharpen your thinking and messaging. You should be the type of leader with the courage to admit uncertainty and use it to make wise decisions. Even so, leaders face difficult decisions about how ambitious they can be.

The call to leadership excellence means you must now be awake to the reality that you are no longer your own, you are a blessing to society. In business, this will also mean value given to shareholders, customers, employees as well as society. This will take you, your family and your corporate base to appreciate that your leadership role and influence demands that they share you with other causes and stakeholders. As an effective person, you must be able to balance the demands on you and create the additional time that leadership at a higher level requires.

Leadership and Culture” may seem like a vague or general catch-all phrase. Let me offer some questions to guide you down the path and to set the stage for upcoming chapters on this important first piece of the framework. What does it feel like to be part of your company’s sales team? Is it a high-performance culture? Why do you feel that way? Are team members laser-focused on goals and results? What’s the vibe in the sales department (whether it is local or based remotely)? What does accountability look like on this team? How often, how big, and how loud are victories celebrated? Is the manager leading the team or just reacting to circumstances? Are sales team meetings valuable? Do salespeople leave those meetings better equipped, envisioned, and energized, or drained and discouraged? Do members of the sales team feel supported, valued, and appreciated? Does the existing compensation plan make sense and does it drive the desired behaviors and results? In what ways is the manager putting his or her fingerprints on the team? How much of the sales leader’s time is devoted to non-sales activities and executive and administrative burdens? What’s the level of intensity, passion, and heart-engagement of team members? I don’t believe that anyone would doubt that we can create significant lift in a sales organization by improving the answers to these questions.

You’ve now read the central elements to an optimistic climate, but what exactly does it look like? Here’s what it looks like when it takes root and positively transforms the work environment:37 1. People anticipate good things will come from their work. 2. Personal and professional goals are achieved. 3. Personal and professional worlds are integrated. 4. People make satisfying progress with their work. 5. Financial metrics are achieved. 6. People are viewed as significant and the heart of success. 7. Values-based leadership guides actions and decisions. 8. Partnership and collaboration replaces hierarchy-driven interactions. 9. Community building is encouraged. 10. Organizational and personal purpose guide decisions. 11. Strengths are maximized. Keep in mind that the vibe in your team is constantly changing. So the conditions listed above may not all be present at the same time. That’s okay. What you choose to focus on based on the needs of your team will influence heavily what emerges as important.

People trust you when you are genuine and authentic, not an imitation … You need to be who you are, not try to emulate somebody else … Leaders are defined by their unique life stories and the way they frame their stories to discover their passions and the purpose of their leadership.

Some of us face the very real threat of losing our livelihoods if we try something new and lose the company some money. Politics also present a constant threat—the fear that others are trying to keep us down so that they may advance their own careers. Intimidation, humiliation, isolation, feeling dumb, feeling useless and rejection are all stresses we try to avoid inside the organization. But the danger inside is controllable and it should be the goal of leadership to set a culture free of danger from each other. And the way to do that is by giving people a sense of belonging. By offering them a strong culture based on a clear set of human values and beliefs. By giving them the power to make decisions. By offering trust and empathy. By creating a Circle of Safety.

If Scrum is not implemented properly, then the way decisions are made and who is making them does not actually change in any meaningful way. This means that decision-making continues to be out of alignment with the intent of improving value stream flow.

Clearly chairs, or CGOs, have a leading part to play in ensuring that governance boards work in the way the new model outlines. As Carver and Oliver say, "We believe that the chair's role is one of the most important keys to unlocking the potential of boards, and we are therefore going to give it considerable attention." I strongly support the importance that the model gives to the chair's role. This book stresses that the board must speak with one voice and that the CEO takes directions only from the board as a whole. The board will speak with one voice only as a result of directors' commitment to do so and the skill of the chair. I doubt that what is required of a person to serve well on any type of board or committee is a natural form of behavior. The key task of a chair is to enable the members of a board to work together effectively and to get the best out of them. This is what the servant achieved in the story on which Robert Greenleaf's concept of the servant-leader is based. Chairs have a major leadership task. It is they who are responsible for turning a collection of competent individuals into an effective team. The new model is demanding of its chairs, and much will depend on them. Another field in which

Our values often reflect the beliefs of our cultural background. From childhood we develop a value system that represents a combination of cultural influences, personal discoveries, and family scripts. These become the “glasses” through which we look at the world. We evaluate, assign priorities, judge, and behave based on how we see life through these glasses

Quality begins with me. And I need to make my own decisions based on carefully selected principles and values.

Though leadership behavior and organizing choices can affect and mold culture, it is difficult to establish culture directly. Leaders cannot implement a new "shared belief" simply by announcing it. They can, however, cultivate a desired belief or value by modeling behaviors consistent with that belief, by basing new priorities and programs on that belief, by telling stories that showcase that belief, and by aligning organizing choices to drive the desired culture.