Usability Testing Quotes

The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.

If you want a great site, you’ve got to test. After you’ve worked on a site for even a few weeks, you can’t see it freshly anymore. You know too much. The only way to find out if it really works is to test it.

The problem is there are no simple “right” answers for most Web design questions (at least not for the important ones). What works is good, integrated design that fills a need—carefully thought out, well executed, and tested.

The Joel Test 1. Do you use source control? 2. Can you make a build in one step? 3. Do you make daily builds? 4. Do you have a bug database? 5. Do you fix bugs before writing new code? 6. Do you have an up-to-date schedule? 7. Do you have a spec? 8. Do programmers have quiet working conditions? 9. Do you use the best tools money can buy? 10. Do you have testers? 11. Do new candidates write code during their interview? 12. Do you do hallway usability testing?

In any case, even if a usability test resolves a dispute, it doesn't do it in any kind of a statistically valid way. Unless you test thousands of people from all walks of life under all kinds of conditions, something that not even Microsoft can afford to do, you are not actually getting statistically meaningful results. Remember, the real strength of usability tests is in finding truffles—finding the broken bits so you can fix them. Actually looking at the results as if they were statistics is just not justified.

Why do we expect God to have less grace on others than He has had on us? Let us trust God to choose His vessels. Then let us lay down our lives to bless them, pray for them, and rejoice over them when they exceed us in usefulness to the kingdom. A true test of Jesus-like character is when we sincerely rejoice at the advancement of others in the kingdom and at the increase of their usability. After Ananias prayed for Paul, we never hear of him again in the Scriptures. Paul’s ministry profile soared while Ananias disappeared. May we not only rejoice, like John, in the increase of Jesus and our own decrease (John 3:30), but let us also rejoice when Jesus increases in our peers.

In June 2011, this message appeared on the Interaction Designers Association (IXDA) discussion list: I am at a point in my life where I know I want to do UX design after doing Web design for so long and then reading about usability testing, etc., 6 years ago. But my issue is I’m tired of working for orgs who say they care about their customer but don’t do testing to even know what their customers want from them... I’m kind of fed up with working for people who don’t get it.

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T4 from the thyroid must be converted to T3 before the body can use it. In the end, however, only about 60 percent of T4 is converted into a usable form of T3. Twenty percent becomes reverse T3 (rT3), which is permanently inactive. Levels of rT3 can become too high in times of major trauma, surgery, or severe chronic illness. Another 20 percent of T4 becomes T3 sulfate and T3 acetic acid, which have the potential to become useful if acted upon by healthy bacteria in the digestive tract. The remaining T4 is converted to T3 in the liver and in muscle, heart, and nerve cells.

Leah Buley The User Experience Team of One: A Research and Design Survival Guide William Albert and Thomas Tullis Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics Braden Kowitz, et.al. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days Dana Chisnell and Jeffrey Rubin Handbook of Usability Testing: How to Plan, Design and Conduct Effective Test

Why are so many designers “usability blind”? If you’re a sadist with a technical bent, you will enjoy running usability tests. During tests, we see users caught in wild-goose chases, scratching their heads, and sometimes swearing or even hitting their keyboards. Why do marketers make websites that cause people to punch peripherals? Because marketers are afflicted with the curse of knowledge, a cognitive bias that makes it extremely difficult to think about a problem from the perspective of someone who’s less informed. Marketers spend so long looking at their own websites, they can’t imagine what it would be like to see the website for the first time. As a result, the website’s users appear to be stupid. It’s a compelling illusion. But look at it another way: Our users desired something. We created a website to satisfy that desire. And our users still can’t get what they desire. Now who’s stupid? How can you overcome the curse of knowledge? Design your processes for what you perceive to be a busy, lazy, drunk, amnesiac idiot—what lawyers call a “moron in a hurry” (really). Even geniuses with time on their hands will be grateful that you did.

the main thing it usually ends up doing is revealing that the things they were arguing about weren’t all that important. People often test to decide which color drapes are best, only to learn that they forgot to put windows in the room.

The problem is there are no simple “right” answers for most Web design questions (at least not for the important ones). What works is good, integrated design that fills a need—carefully thought out, well executed, and tested. That

The structure of this interview largely follows a usability testing format described by Steve Krug in his book, Rocket Surgery Made Easy (New Riders Press). I

Usability testing is useful, necessary, and inefficient.

Practicing for a meeting is the usability test of being articulate: you get to run through everything and make sure it all works as expected.

The mantra of usability testing is, “We are testing the product, not you.

The best-known definition of usability is the one from ISO, the International Organization for Standardization (9241-11): “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.

If the product doesn’t add value to the way in which the user currently performs tasks or needs to learn to perform tasks, then the user will have no use for the product.

Onora O’Neill argues that if we want to demonstrate trustworthiness, we need the basis of our decisions to be “intelligently open.” She proposes a checklist of four properties that intelligently open decisions should have. Information should be accessible: that implies it’s not hiding deep in some secret data vault. Decisions should be understandable—capable of being explained clearly and in plain language. Information should be usable—which may mean something as simple as making data available in a standard digital format. And decisions should be assessable—meaning that anyone with the time and expertise has the detail required to rigorously test any claims or decisions if they wish to.

Demonstrated: The team has demonstrated this feature to the rest of the team, the on-site user, the requirements analyst, the system tester, and the usability expert. This helps us catch usability issues early so they don’t show up in system test or (even worse) user acceptance test.

Fundamentally, all UX research answers one of two questions: (a) Who are our users and what are they trying to do? (b) Can people use the thing we’ve designed to solve their problem? You answer the first question with a field visit and you answer the second question with a usability test.

Tips on Web Design and Site Marketing Web content is king, which is why we have devoted an entire chapter to it later in this book. It is what draws visitors and ultimately what converts them to customers. So, try to make your web content as engaging as possible. Make sure the content is interactive, unique and educational. Ensure that visitors have the option of plugins while encouraging them to visit as many pages on your site as possible if they want to obtain vital information. The images you use on your website should be both enticing and descriptive in nature. In today’s world, social media is all pervasive. In order to encourage visitors to share your web content, you can include icons of social media platforms on your website. In some select cases, consider integrating social media feeds, like Facebook or Instagram, onto your website so that they can automatically show the latest postings. A "Call-to-Action" can help convert visitors to your site into customers. Always try using a very clear and concise "Call-to-Action" language. Understand what type of conversion you are looking for, and try to provide multiple levels of conversion. For example, a plastic surgeon may provide Schedule an Appointment as a call to action, which will attract only the segment of web visitors who have reached their decision stage. By adding conversion points for visitors who are at earlier stages of their decision making, like signing up for a webcast or your newsletter can help you widen your conversion points and provide inputs to your email marketing. To raise the average amount of time a visitor spends on your website and to minimize the bounce rate, ensure that your website offers a user-friendly and attractive design. This way you will increase the number of links you have on your website and boost its SEO ranking (Tip: While Google’s algorithm is not public, our iterative testing shows that sites with good usability analytics metrics like time on site and bounce rate play favorably in Google’s algorithm, other things remaining constant). Ensure you observe due diligence when designing a website that will enable visitors to navigate in different languages. For example, you may need a lot more space for your menu, as there are languages that use up more space than the English language.

recap, the techniques are: Card sorting Expert review Eye movement tracking Field studies Usability testing Remote usability testing User personas

here is an early version of principles established by a client adopting LeSS Huge in a product group: 1. The perfection goal is to have a releasable product all the time. Release stabilization periods need to be reduced and eventually eliminated. 2. Co-located, self-managing, cross-functional, Scrum teams are the basic organizational building block. Responsibility and accountability are on team level. 3. The majority of the teams are organized as customer-centric feature teams. 4. Product management steers the development through the Product Owner role. Release commitments are not forced on teams. 5. The line organization is cross-functional. The functional-specialized line organizations are gradually integrated in the cross-functional line organization. 6. Special coordination roles (such as project managers) are avoided and teams are responsible for coordination. 7. The main responsibility of management is improvement—improve team’s learning, efficiency, and quality. The content of the work always comes from the Product Owner. 8. There is no branching in development. And product variation is not to be reflected in the version control system. 9. All tests are automated with the exception of (1) exploratory test, (2) usability test, and (3) tests that require physical movement. All people must learn test automation skills. 10. Adoption is gradual and evolutionary. These principles are considered in every decision.

Testing one user early in the project is better than testing 50 near the end.

Yes, there are things you can learn only by watching a target audience use the site. But there are many things you can learn by watching almost anyone use it. When you begin doing usability testing, your site will probably contain a lot of serious problems that “almost anybody” will encounter, so you can recruit much more loosely in the beginning.

Quality is not tested, but built.

No usability testing is the agile way of wasting your development budget.

we also began an initiative called Velocity Product Development (VPD) that reimagined virtually every part of our development process with the goal of increasing sales. Working with our engineers and marketers, we analyzed the flow of projects through our system, identifying and fixing blockages with an eye toward improving speed. We took apart our development process step by step, improving everything about it—bringing marketing and engineering together from the very beginning, improving how usable our product designs were and how easy they were for our plants to manufacture, implementing rapid prototyping of our designs, and enhancing how we launched new products. We reduced the number of sign-offs new design changes required as they moved through the system, improved software development and testing, and enhanced our use of electronic design tools.

5. Usability Testing A firm favorite that has a long and prestigious history in UX research, usability testing is the observation of users trying to carry out tasks with a product. Such testing can focus on a single process, or be much wider in range.

It’s good to do your testing with participants who are like the people who will use your site, but the truth is that recruiting people who are from your target audience isn’t quite as important as it may seem. For many sites, you can do a lot of your testing with almost anybody. And if you’re just starting to do testing, your site probably has a number of usability flaws that will cause real problems for almost anyone you recruit.

What works is good, integrated design that fills a need—carefully thought out, well executed, and tested.

I think the ideal number of participants for each round of do-it-yourself testing is three.

store your potatoes with an apple. The ethylene gas released by the apple, along with some other airborne compounds, will inhibit sprouting and keep your potatoes usable for up to 2 months.

Angela Liberatore” Says, Creating a professional website for your therapy center is not just about establishing an online presence; it’s about crafting a digital space that reflects your expertise, cares for your clients, and drives your business forward. In this comprehensive guide, we’ll explore the essential steps and considerations for building and maintaining a professional website that resonates with your audience and supports your therapeutic practice. 1. The Foundation: Understanding Your Audience and Goals Before diving into website design and development, take the time to understand your target audience and define your goals. Who are your ideal clients? What services do you offer, and how do you want them to perceive your therapy center? These foundational questions will shape every aspect of your website. Finding Our Focus When I first started designing the website for my therapy center, I struggled with clarity. I wanted to appeal to everyone seeking therapy, from individuals dealing with anxiety to couples seeking counseling. It wasn’t until I conducted client surveys and consultations that I realized the importance of niching down. By focusing on a specific niche—couples therapy—I was able to tailor my website content and design to attract and engage my target audience effectively. Define Your Unique Selling Proposition (USP) Your Unique Selling Proposition (USP) defines what sets your therapy center apart from others. It could be your specialized expertise, a unique therapeutic approach, or a commitment to client care. Clearly communicate your USP throughout your website to differentiate yourself and attract clients who resonate with your values and offerings. 2. Designing for User Experience (UX): Navigating with Ease A seamless user experience is crucial for keeping visitors engaged and guiding them towards taking action, such as scheduling an appointment or contacting you for more information. Focus on intuitive navigation, clear information hierarchy, and a visually appealing design. Simplifying Navigation Early on, our website had complex navigation that confused visitors. Clients would often struggle to find essential information, such as our services or how to book an appointment. After conducting usability tests and analyzing user behavior, we simplified our navigation menu to include clear sections like “Services,” “About Us,” and “Contact.” This simple change led to a significant increase in engagement and reduced bounce rates. Mobile Responsiveness Matters Ensure your website is fully responsive across all devices, especially mobile phones and tablets. Many potential clients will access your website on their smartphones, so a seamless mobile experience is non-negotiable. Test your website on different devices and screen sizes to ensure it looks and functions flawlessly everywhere. 3. Crafting Compelling Content: Educate and Connect Content is king when it comes to engaging your audience and showcasing your expertise. Your website content should educate visitors about your services, establish your authority in the field, and build trust with potential clients. Sharing Client Success Stories One of the most powerful ways to connect with potential clients is through client success stories. We started a blog where we share anonymized case studies of clients who have benefited from our therapy services. These stories not only demonstrate our expertise but also reassure new clients that they are in capable hands. SEO-Optimized Content Incorporate relevant keywords and phrases throughout your website content to improve your search engine rankings. Consider what potential clients might search for when looking for therapy services in your area. Blogging regularly about topics related to mental health, therapy techniques, and self-care can also boost your website’s visibility in search results.

Investing in website usability testing services is essential for businesses aiming to provide a flawless digital experience. Whether you need web QA testing, browser compatibility testing, or a full web testing service, working with professional website testing companies will help you maintain a high-performing, secure, and user-friendly website. By prioritizing website testing, businesses can reduce risks, enhance customer satisfaction, and boost online success. Ready to optimize your website? Get started with expert web application testing services today!