Trust Builds Relationships Quotes

Forgiveness is not about forgetting. It is about letting go of another person's throat......Forgiveness does not create a relationship. Unless people speak the truth about what they have done and change their mind and behavior, a relationship of trust is not possible. When you forgive someone you certainly release them from judgment, but without true change, no real relationship can be established.........Forgiveness in no way requires that you trust the one you forgive. But should they finally confess and repent, you will discover a miracle in your own heart that allows you to reach out and begin to build between you a bridge of reconciliation.........Forgiveness does not excuse anything.........You may have to declare your forgiveness a hundred times the first day and the second day, but the third day will be less and each day after, until one day you will realize that you have forgiven completely. And then one day you will pray for his wholeness......

Truth builds trust.

Being open with your insecurities paradoxically makes you more confident and charismatic around others. The pain of honest confrontation is what generates the greatest trust and respect in your relationships. Suffering through your fears and anxieties is what allows you to build courage and perseverance. Seriously,

Your comfort zone is a place where you keep yourself in a self-illusion and nothing can grow there but your potentiality can grow only when you can think and grow out of that zone.

Jason always tried to build a good relationship with his team. He'd learned the hard way that if somebody was going to have your back in a fight, it was better if you found some common ground and trusted each other. But Nico wasn't easy to figure out.

Knowing your audience well as a part of the market research will pay off with improved customer loyalty and relationship building.

Your VISION and your self-willingness is the MOST powerful elements to conquer your goal

Don’t try to build Me into your life anymore. Instead, build your life around Me.

If pursuing the positive is a negative, then pursuing the negative generates the positive. The pain you pursue in the gym results in better all-around health and energy. The failures in business are what lead to a better understanding of what’s necessary to be successful. Being open with your insecurities paradoxically makes you more confident and charismatic around others. The pain of honest confrontation is what generates the greatest trust and respect in your relationships. Suffering through your fears and anxieties is what allows you to build courage and perseverance. Seriously,

Autumn is a momentum of the natures golden beauty…, so the same it’s time to find your momentum of life

Your traditional EDUCATION is not going to CHANGE your life but the life you are experiencing that can change you. Choose a POSITIVE life STYLE with positive ATTITUDE which could bring you a life with HAPPINESS and WISDOM

How you think and create your inner world that you gonna become in your outer world. Your inner believe manifest you in the outside

choose your words wisely, because they will influence your happiness, your relationships, and your personal wealth.

This is relationship building. And this is building trust. And consensually understanding how to be moved and inspired by each other without sometimes assuming that energy has to be sexual. That maybe that’s just an erotic exchange that’s actually about sharing knowledge, memory, power, and that to me is understanding levels of intimacy in relationship to liberation.

In healthy development, trust evolves. How do we decide whether to trust? We share a feeling with someone and watch their reaction; if the response feels safe, if it is caring, noncritical, non-abusive, the first step of trust has developed. For trust to grow, this positive response must become part of a relatively reliable pattern… Trust develops with consistency over time.

When we talk with our children about sexual abuse, we are not only taking a proactive step toward protecting them, we are building our relationship with them--grounded in honesty and trust. It's a win-win situation.

If you are not EXCITED enough at your present life its mean your future is not EXITING. Excitement will give you ENTHUSIASM and enthusiasm will give you a positive energetic LIFE STYLE which could give you a successful exiting life…

Effective listening is the single most powerful thing you can do to build and maintain a climate of trust and collaboration. Strong listening skills are the foundation for all solid relationships.

CONFIDENCE is not showing off your VANITY, it’s about to be HUMBLED and KIND to others what are you truly SKILLED and PROFESSIONAL about…

Data observability systems improve customer loyalty. Its just true that transparency builds trust and trust is integral to healthy relationships of every kind.

To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do buisness with you and to build a relationship with mutual trust.

Unless we learn how to handle betrayal and the torturous, obsessional relationships that evolve out of treachery, we add to the betrayal of the planet. Trust is restored when we learn to trust ourselves and build trust with others. There is no other way.

Be flexible. Be compassionate. Rules can never cure insecurity. Integrity matters. Never try to script what your relationships will look like. Love is abundant. Compatibility matters. You cannot sacrifice your happiness for that of another. Own your own shit. Admit when you fuck up. Forgive when others fuck up. Don't try to find people to stuff into the empty spaces in your life; instead, make spaces for the people in your life. If you need a relationship to complete you, get a dog. It is almost impossible to be loving or compassionate when all you feel is fear of loss. Trust that your partners want to be with you, and that if given the freedom to do anything they please, they will choose to cherish and support you. Most relationship problems can be avoided by good partner selection. Nobody can give you security or self-esteem; you have to build that yourself.

Men and boys are constantly portrayed as predatory, sexist, their sense of humour is vilified and their behaviour is regarded as unacceptable. Factor in the constant diet we are fed of men as perpetrators of rape, murder and domestic violence. Boys must wonder whether they will ever be able to do anything right. This must make it painfully difficult for young men and women to build up relations based on honesty, love and trust.

I've learned that there is no currency like trust and no catalyst like hope. There is nothing worse for building relationships than pandering, on one hand, and preaching, on the other. And the most important quality we must all strengthen in ourselves is that of a deep human empathy, for that will provide the most hope of all--and the foundation for our collective survival.

The best negotiating tactic is to build a genuine, trusting relationship. If you’re an unknown entrepreneur and the person you’re dealing with isn’t invested in you, why would he or she even do business with you? But on the other hand, if the person is your mentor or friend, you might not even need to negotiate.

...but everything in our intercourse did give me pain. Whatever her tone with me happened to be, I could put no trust in it, and build no hope on it; and yet I went on against trust and against hope. Why repeat it a thousand times? So it always was.

There's several reasons why it make sense to begin building a culture of radical candor by asking people to criticize you. First, it's the best way to show that you are aware you are often wrong and that you want to hear about it when you are. You want to be challenged. Second, you'll learn a lot. Few people scrutinize you as closely as do those that report to you. [...] Third, the more first hand experience you have with how it feels to receive criticism, the better idea you'll have of how your own guidance lands for others. Fourth, asking for criticism is a great way to build trust and strengthen your relationships.

Believers if opt to practice Favoritism will fail miserably to build a relationship of Mutual Trust & True Respect for themselves.

REJECTION is kind of your negative ILLUSION which has no value but it’s give you a CLUE to go for next level of your ACTION.

We are expecting less and demanding less, and those lower expectations are making us unfulfilled and taking us farther from each other.

We don’t have to allow stereotypical notions or past experiences to immediately alter our personal future.

great rule of thumb is to never say anything behind someone’s back that you wouldn’t say straight to the person’s face.

Honesty, trust, and friendship in a relationship are crucial, and no relationship can survive without them.

Trust is restored when we learn to trust ourselves and build trust with others. There is no other way. By

Yet behind the powerful, chemically driven feelings of love and attraction are the more practical desires for companionship, emotional intimacy, and a sense of belonging and security.

when you become addict in to MATERIAL things in life then the TRUE natural life start to run away from you, YES! it's can give you certain pleasure in the society but in the same time it will sabotage your true HAPPINESS of life which we could have simply with GRATITUDE and FORGIVENESS

This is how it needs to be in life. Solomon also wrote these words in Ecclesiastes 4:9-10 (NIV) "Two are better than one, because if either of them falls down, one can help the other up. But pity anyone who falls down and has no one to help them up." God didn't intend for us to do life alone. So let me ask you, who do you turn to when life hits you hard in the mouth? Your family? Some trusted friends? A teacher or coach? Are you building relationships today that will be there for you tomorrow when adversity comes your way? Do you have humility to look to others for strength and encouragement, or are you holding to the foolish pride that says, "I need to make it alone"?

If freedom, personal responsibility, self-initiative, honesty, integrity, and concern for others rank high in your system of values, and if they represent characteristics you would like to see in your children, then you will want to be a trustful parent. None of these can be taught by lecturing, coercion, or coaxing. They are acquired or lost through daily life experiences that reinforce or suppress them. You can help your children build these values by living them yourself and applying them in your relationship with your children. Trust promotes trustworthiness. Self-initiative and all of the traits that depend on self-initiative can develop only under conditions of freedom.

Even if you’re not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your vest will encourage others to feel that you are trustworthy enough to be trusted with their personal details.

Often people don't even realize they can question their family relationships or the role they played within the familial structure. Bradshaw explains how, as a social system, all families need the structure that roles provide. In functional families, roles are flexible; they shift in understandable and somewhat predictable ways according to circumstances, external demands, and family members' needs. In dysfunctional families, roles tend to be rigid and unpredictable. Still, they often go unchallenged or unexamined. Six

if we don’t build a sturdy foundation with our kids—one based in trust, understanding, and curiosity—then we have nothing keeping them attached to us. I think about the term “connection capital” a lot. It refers to the reserve of positive feelings we hopefully build up with our children, which we can pull from in times of struggle or when the relationship between us gets strained. If we don’t build this up during our children’s earlier years, well, we have nothing to draw on when our kids are adolescents and young adults

Now this might get me into trouble but I’m just going to write it. Many of my most jaded female friends want a man who has already “arrived” and there’s nothing wrong with that. However, I’ve noticed that if many of these women hold up a mirror to themselves, they would realize that they are still “works in progress,” as well.

To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!

The most common ego identifications have to do with possessions, the work you do, social status and recognition, knowledge and education, physical appearance, special abilities, relationships, personal and family history, belief systems, and often political, nationalistic, racial, religious, and other collective identifications. None of

True reliability is built not only by following through, but by following through more than once on promises. Which is why it takes time to build trust. We need to see changed behavior in the person who harms us more than once.

A lack of silence and solitude leads to anxiety, which leads to demonization based on differences, which leads to conflict, which leads to violence. We need to reverse the flow. We need to invite people to think about their feelings, to address them, and then come up with a creative response that builds relationships and trust.” What we need, one might say, is grace.

He knew that one of the things he was supposed to do as a parent was to show trust in his child, to build a sense of trust and confidence into the bedrock of relationship between them. He had had a nasty feeling that that might be an idiotic thing to do, but he did it anyway, and sure enough it had turned out to be an idiotic thing to do. You live and learn. At any rate, you live.

Lady Linnea said, “I don’t think you understand the balance of relationships. They are give-and-take.Gemma is my best friend,Gemma has my loyalty because she’s earned it, and I have Gemma’s trust because I’ve earned it.” She tilted her head and studied Prince Toril with pursed lips. “It takes work to build a lasting relationship, My Lord. You cannot expect someone to give you their everything just because.” “I don’t think I understand,” Prince Toril said. Lady Linnea said, stopping their stroll down the hallway. “Allow me to rephrase it. A friendship is filled only with as much love as YOU give. Gemma has my heart because I chose to give it to her. And my choice paid off, because there is no one in this horrible, tattered world that I trust more than Gemma Kielland. And so we are two best friends, walking together to achieve what neither of us could do alone. Do you understand it now?

The energies that make us act out of anger,fear,insecurity and doubt are extremely familiar. They are like an old,dark house we return to whenever things get too hard to handle.It feels risky to leave this house and see what's outside,yet we have to leave if we expect to be loved. So we take the risk.We walk out into the light and offer ourselves to the beloved.This feels wonderful;it's like nothing we have imagined in our old,dark house.But when things get tough,we run back inside,we choose familiarity to fear and lovelessness over the vulnerability of love, until finally we feel safe enough to go back and try love again. This is essentially the rhythm of every intimate relationship-risk and retreat. Over and over we repeat this rhythm,accepting love and pushing it away until finally something miraculous happiness. The old,dark house isn't necessary anymore.We look around, and we have a new house, a house of light. Where did it come from?How did we build it? It was built from the love of the heart.It has silently been weaving our higher and lower natures,blending fear,anger,survival and protection into the energies of devotion,trust,compassion and acceptance.

No one is perfect, but I believe we can have a sense about a man, and it's important to be with someone you respect, especially if you are considering building a life with him. You want to trust that he'll do what is best for you and your relationship on his own.

What’s interesting about the backwards law is that it’s called ‘backwards’ for a reason: not giving a fuck works in reverse.....The failures in business are what lead to a better understanding of what’s necessary to be successful...The pain of honest confrontation is what generates the greatest trust and respect in your relationships. Suffering through your fears and anxieties is what allows you to build courage and perseverance.

Because when a team recovers from an incident of destructive conflict, it builds confidence that it can survive such an event, which in turn builds trust. This is not unlike a husband and wife recovering from a big argument and developing closer ties and greater confidence in their relationship as a result.

Laughter paves the way for many things. It's one way to build intimacy between people, something every healthy team needs. Humor has always been a primary part of how I lead. If I can get someone to laugh, they're at ease. If they see me laugh at things, they're at ease. It creates emotional space, a kind of trust, to use in a relationship. Sharing laughter also creates a bank account of positive energy you can withdraw from, or borrow against, when dealing with tough issues at work. It's a relationship cushion.

Whether it’s your relationship with your spouse or Guru or God, trust is the root. It can only be watered by spending silent time together. Talking is like watering the leaves. When trust dries up, everything you say will be misunderstood and all the sweet talks you have had in the past will only cause pain and tears. They can’t build or rebuild trust.

Love will require mutual trust, opening your hearts and lives to each other. It takes work to build a true relationship. The same is true of Yahweh.

Core participants tend to focus on transactions rather than investing in the long-term effort to build sustainable, trust-based relationships on the edge.

Trust is a fragile thing. All it takes is a single moment in time, or a single word, to destroy what took a lifetime to build.

Instead of overly seeking to get more 'likes' and 'followers' on social media seek to build trust and more meaningful, lasting relationships.

Gratitude makes relationships strong and happy. It builds trust and fosters a sense of connection.

You do it well, so you don’t wholly trust others to do it. That’s the curse of competence.

Creating and maintaining healthy boundaries demonstrates respect for ourselves and others and builds trust in both our work and personal relationships.

In all death penalty cases, spending time with clients is important. Developing the trust of clients is not only necessary to manage the complexities of the litigation & deal with the stress of a potential execution; it's also key to effective advocacy. A client's life often depends on his lawyer's ability to create a mitigation narrative that contextualizes his poor decisions or violent behavior. Uncovering things about someone's background that no one has previously discovered--things that might be hard to discuss but are critically important--requires trust. Getting someone to acknowledge he has been the victim of child sexual abuse, neglect, or abandonment won't happen without the kind of comfort that takes hours and multiple visits to develop. Talking about sports, TV, popular culture, or anything else the client wants to discuss is absolutely appropriate to building a relationship that makes effective work possible.

For my happy relationships...they are truly formulated in a deeply intimate, trust-BUILT, character-tested, place in my conscience. I consider my friends in the Spirit and TRUTH as divinely chosen ones, plus the way I communicate this reality is by the way I love them inaction. They share in the experience of my authentic happiness, by ethereal invitation, and not by mere coincidence.

You build trust in a relationship by being trustworthy. Create a high standard for yourself with integrity, honesty, reliability, and compassion, and work on being a pleasure to share time with,

Second, building trust requires risk—mostly emotional. Testing strengthens trust. Friendships grow while working through difficulties together and finding resolution. This includes clarifying misunderstandings, admitting wrong, apologizing and forgiving. As we deal with the bumps in a relationship, mutual confidence increases. Soon both parties are confident the other will not intentionally hurt them.

It's virtually impossible to build a team-based organization without the necessary levels of trust, acceptance, and respect among co-workers that will allow them to be open to interdependent relationships.

In a real road-construction situation, I would never get out of my car when traffic is backed up, walk over to the foreman of the crew, and ask if I can help make the road so that it all moves more quickly. Yet I found myself doing just that with God in my past when He was trying to repair me. Construction sites have caution cones and broken pavement and heavy equipment I'm not qualified to operate. I must have looked just as out of place trying to make repairs on myself all those years. When I put my trust in Him and have patience in Him as the foreman of my life--the One who is repairing a broken relationship with my mom, building me a stronger and healthier body and assembling healthier friendships and a marriage with a solid foundation--I live a life with much fewer obstructions on my ultimate commute to becoming fearless. And I trust that God has made the plans to finish the good work He has already begun. He will continue constructing the life He knows I'm meant to lead as I travel freely in my journey of "becoming.

the fundamental paradox of the tour of duty: acknowledging that the employee might leave is actually the best way to build trust, and thus develop the kind of relationship that convinces great people to stay.

You yourself must endure the painful process of change. There is much more at work here than your instant maturity. God wants to build a relationship with you that is based on faith and trust and not on glamorous miracles.

From your viewpoint, is your partner accessible to you? I can get my partner’s attention easily. T F My partner is easy to connect with emotionally. T F My partner shows me that I come first with him/her. T F I am not feeling lonely or shut out in this relationship. T F I can share my deepest feelings with my partner. He/she will listen. T F From your viewpoint, is your partner responsive to you? If I need connection and comfort, he/she will be there for me. T F My partner responds to signals that I need him/her to come close. T F I find I can lean on my partner when I am anxious or unsure. T F Even when we fight or disagree, I know that I am important to my partner and we will find a way to come together. T F If I need reassurance about how important I am to my partner, I can get it. T F Are you positively emotionally engaged with each other? I feel very comfortable being close to, trusting my partner. T F I can confide in my partner about almost anything. T F I feel confident, even when we are apart, that we are connected to each other. T F I know that my partner cares about my joys, hurts, and fears. T F I feel safe enough to take emotional risks with my partner. T F

But let me plead with you: before you get a relationship with a guy or a girl right, it is essential you get a relationship with God right. He is your source of life. He is your source of love. He is your stability. He is the hero who came for you, fought for you, died for you, and rose for you so that you could have life. He is the One who builds a structure in which you succeed and a kingdom in which you flourish. If you learn to trust him, he will make you the kind of person you are meant to be, and the world will be better for it.

Your relationships are the only “trophies” that you can take to heaven, so spend your life investing in them. Trust God, treasure your wife, spend time with your kids and build a legacy of love, laughter and faith in your family that will impact the world for generations to come!

Better Associations: If you associate yourself with a change maker, Your life will by all means become better. You will wink at challenges and begin to think. In times of frustrations, you will not sink. If you miss the way to a great destination, Just look for those going to that direction. Mount the shoulders of a giant believer And you will become a great achiever. People around you determine your speed. They will influence the growth of your seed. People you are around will decide your strength And also the figure of your success’ length I trust you want to become a better you. It matters, what your associates plan to do. It depends, where your companions want to go. It relies on what your friends believe and know. Quit friendships that build you nothing Choose friends who bring out of you something One iron sharpens another iron Go along with great people and ride on.

Here we want to return to the dynamic space beyond fixed norms on the one hand, and “anything goes” relativism on the other. Outside this false dichotomy is the domain of relationships that are alive, responsive, and make people capable of new things together, without imposing this on everyone else. It is in this space where values like openness, curiosity, trust, and responsibility can really flourish, not as fixed ways of being to be applied everywhere but as ways of relating that can only be kept alive by cultivating careful, selective, and fierce boundaries. For joy to flourish, it needs sharp edges.

Genuinely support people in ways you can. If you build great relationships and people get to like you for you, they will eventually promote what you do and would want to do business with you. The bottom line is that people love to do business with those they love and trust. Learn to understand people, your audience, their needs, and their real problem. If you are using a Facebook page or even your own profile, involve your friends in a fruitful discussion. Don’t just make a post and leave to expect likes and comments. Take time to leave a note for a friend, ask about their business and what interests them.

UN-Impressive Acts of Indiscretion • Forwarding other people's emails without getting permission. • Throwing other people under the bus to save yourself. • Talking loudly, being boorish and insensitive to the others around you. • Flagrant cheating. • Burning bridges. • Talking smack. • Dissing your competitor to your customer. • Oversharing and revealing too much personal information about yourself and others. • Breaking trust by sharing someone else’s secrets. • Being passive-aggressive to manipulate a situation or person. • Saying one thing and doing another. • Being two-faced. • Lying by omission. • Dispensing bulls#@%!

Vulnerability is our relationship to our weaknesses, not our weaknesses themselves. It's the feeling we have when confronted with our imperfections. The image of being vulnerable is that of taking off our armor, making ourselves available to be intimate, to be touchable. To own your vulnerabilities is a move of trust, a move of solidarity.

the effects the denial of our true and strong emotions have on our bodies. Such denial is demanded of us not least by morality and religion. On the basis of what I know about psychotherapy, both from personal experience and from accounts I have been given by very many people, I have come to the conclusion that individuals abused in childhood can attempt to obey the Fourth Commandment* only by recourse to a massive repression and detachment of their true emotions. They cannot love and honor their parents because unconsciously they still fear them. However much they may want to, they cannot build up a relaxed and trusting relationship. Instead, what usually materializes is a pathological attachment, a mixture of fear and dutiful obedience that hardly deserves the name of love in the genuine sense of the word. I call this a sham, a façade. In addition, people abused in childhood frequently hope all their lives that someday they will experience the love they have been denied. These expectations reinforce their attachment to their parents, an attachment that religious creeds refer to as love and praise as a virtue. Unfortunately, the same thing happens in most therapies, as most people are still dominated by traditional morality. There is a price to be paid for this morality, a price paid by the body. Individuals who believe that they feel what they ought to feel and constantly do their best not to feel what they forbid themselves to feel will ultimately fall ill—unless, that is, they leave it to their children to pick up the check by projecting onto them the emotions they cannot admit to themselves. This

Better associations __________________ If you associate yourself with a change maker, Your life will by all means become better. You will wink at challenges and begin to think. In times of frustrations, you will not sink. If you miss the way to a great destination, Just look for those going to that direction. Mount the shoulders of a giant believer And you will become a great achiever. People around you determine your speed. They will influence the growth of your seed. People you are around will decide your strength And also the figure of your success’ length I trust you want to become a better you. It matters, what your associates plan to do. It depends, where your companions want to go. It relies on what your friends believe and know. Quit friendships that build you nothing Choose friends who bring out of you something One iron sharpens another iron Go along with great people and ride on.

But now, everything I once thought I liked about myself has been turned into a symptom of something wrong with me. I’m told over and over by addiction experts not to trust anything I say, think, or feel. They tell me I need to build self-esteem from within. Yet in order to do that, I have to accept that I’m broken, shattered, stigmatized, diseased, and traumatized—and all that does is make me want to throw myself off a rooftop so I can start all over again.

People who create successful strategic relationships demonstrate 10 essential character traits:    1. Authentic. They are genuine, honest, and transparent. They are cognizant of (and willing to admit to) their strengths and weaknesses.    2. Trustworthy. They build relationships on mutual trust. They have a good reputation based on real results. They have integrity: their word is their bond. People must know, like, and trust you before sharing their valuable social capital.    3. Respectful. They are appreciative of the time and efforts of others. They treat subordinates with the same level of respect as they do supervisors.    4. Caring. They like to help others succeed. They’re a source of mutual support and encouragement. They pay attention to the feelings of others and have good hearts.    5. Listening. They ask good questions, and they are eager to learn about others—what’s important to them, what they’re working on, what they’re looking for, and what they need—so they can be of help.    6. Engaged. They are active participants in life. They are interesting and passionate about what they do. They are solution minded, and they have great “gut” instincts.    7. Patient. They recognize that relationships need to be cultivated over time. They invest time in maintaining their relationships with others.    8. Intelligent. They are intelligent in the help they offer. They pass along opportunities at every chance possible, and they make thoughtful, useful introductions. They’re not ego driven. They don’t criticize others or burn bridges in relationships.    9. Sociable. They are nice, likeable, and helpful. They enjoy being with people, and they are happy to connect with others from all walks of life, social strata, political persuasions, religions, and diverse backgrounds. They are sources of positive energy.   10. Connected. They are part of their own network of excellent strategic relationships.

We take so much of the universe on trust. You tell me: “In 1950 I lived on the north side of Beacon Street in Somerville.” You tell me: “She and I were lovers, but for months now we have only been good friends.” You tell me: “It is seventy degrees outside and the sun is shining.” Because I love you, because there is not even a question of lying between us, I take these accounts of the universe on trust: your address twenty-five years ago, your relationship with someone I know only by sight, this morning’s weather. I fling unconscious tendrils of belief, like slender green threads, across statements such as these, statements made so unequivocally, which have no tone or shadow of tentativeness. I build them into the mosaic of my world. I allow my universe to change in minute, significant ways, on the basis of things you have said to me, of my trust in you. I also have faith that you are telling me things it is important I should know; that you do not conceal facts from me in an effort to spare me, or yourself, pain. Or, at the very least, that you will say, “There are things I am not telling you.” When we discover that someone we trusted can be trusted no longer, it forces us to reexamine the universe, to question the whole instinct and concept of trust. For a while, we are thrust back onto some bleak, jutting ledge, in a dark pierced by sheets of fire, swept by sheets of rain, in a world before kinship, or naming, or tenderness exist; we are brought close to formlessness.

I believe that all learning is relational. Teachers who try to teach without first having created a positive relationship with their students may only be wasting much of their great knowledge. Establish an encouraging relationship with a child, and you can teach him or her almost anything. Establish a strong therapeutic alliance with your client, and he or she might even be willing to build new neuronal pathways that indicate that trust, love, and unconditional worth are possible for him or her too.

Some have believed that when you are married, you can completely be yourself. That is the goal—eventually. But it takes time to get to that point of marital bliss where you don’t have to watch your words or you are free to discuss anything without limitations; where you don’t have to be concerned about your spouse being offended or offending you. This is only achieved through a great deal of time, failure, recovery, and trust. It’s not an easy thing, but no one ever said marriage was supposed to be easy. It’s supposed to be beneficial!

How to rebuild trust Trust is a tricky thing. It is the foundation of every healthy relationship. It is the security that makes intimacy possible. It can be simultaneously strong and yet very fragile. It takes great effort and time to build, but it can be broken quickly. Almost every relationship has encountered difficulties over broken trust. I would even argue that most difficulties in relationships stem directly from a breach of trust. Strong relationships (especially marriages) require strong trust, so here are a few ways to to build it (or rebuild it).

When we regress into the outer critic, we obsess about the unworthiness [imperfection] and treacherousness [dangerousness] of others. Unconsciously, we do this to avoid emotional investment in relationships. The outer critic developed in reaction to parents who were too dangerous to trust. The outer critic helped us to be hyperaware of the subtlest signal that our parents were deteriorating into their most dangerous behaviors. Over time the outer critic grew to believe that anyone and everyone would inevitably turn out to be as untrustworthy as our parents. Now, in situations where we no longer need it, the outer critic alienates us from others. It attacks others and scares them away, or it builds fortresses of isolation whose walls are laundry lists of their exaggerated shortcomings. In an awful irony, the critic attempts to protect us from abandonment by scaring us further into it. If we are ever to discover the comfort of soothing connection with others, the critic’s dictatorship of the mind must be broken. The outer critic’s arsenal of intimacy-spoiling dynamics must be consciously identified and gradually deactivated.

and confused if someone does not appreciate their niceness. Others often sense this and avoid giving them feedback not only, effectively blocking the nice person’s emotional growth, but preventing risks from being taken. You never know with a nice person if the relationship would survive a conflict or angry confrontation. This greatly limits the depths of intimacy. And would you really trust a nice person to back you up if confrontation were needed? 3. With nice people you never know where you really stand. The nice person allows others to accidentally oppress him. The “nice” person might be resenting you just for talking to him, because really he is needing to pee. But instead of saying so he stands there nodding and smiling, with legs tightly crossed, pretending to listen. 4. Often people in relationship with nice people turn their irritation toward themselves, because they are puzzled as to how they could be so upset with someone so nice. In intimate relationships this leads to guilt, self-hate and depression. 5. Nice people frequently keep all their anger inside until they find a safe place to dump it. This might be by screaming at a child, blowing up a federal building, or hitting a helpless, dependent mate. (Timothy McVeigh, executed for the Oklahoma City bombing, was described by acquaintances as a very, very nice guy, one who would give you the shirt off his back.) Success in keeping the anger in will often manifest as psychosomatic illnesses, including arthritis, ulcers, back problems, and heart disease. Proper Peachy Parents In my work as a psychotherapist, I have found that those who had peachy keen “Nice Parents” or proper “Rigidly Religious Parents” (as opposed to spiritual parents), are often the most stuck in chronic, lowgrade depression. They have a difficult time accessing or expressing any negative feelings towards their parents. They sometimes say to me “After all my parents did for me, seldom saying a harsh word to me, I would feel terribly guilty complaining. Besides, it would break their hearts.” Psychologist Rollo May suggested that it is less crazy-making to a child to cope with overt withdrawal or harshness than to try to understand the facade of the always-nice parent. When everyone agrees that your parents are so nice and giving, and you still feel dissatisfied, then a child may conclude that there must be something wrong with his or her ability to receive love. -§ Emotionally starving children are easier to control, well fed children don’t need to be. -§ I remember a family of fundamentalists who came to my office to help little Matthew with his anger problem. The parents wanted me to teach little Matthew how to “express his anger nicely.” Now if that is not a formula making someone crazy I do not know what would be. Another woman told me that after her stinking drunk husband tore the house up after a Christmas party, breaking most of the dishes in the kitchen, she meekly told him, “Dear, I think you need a breath mint.” Many families I work with go through great anxiety around the holidays because they are going to be forced to be with each other and are scared of resuming their covert war. They are scared that they might not keep the nice garbage can lid on, and all the rotting resentments and hopeless hurts will be exposed. In the words to the following song, artist David Wilcox explains to his parents why he will not be coming home this Thanksgiving: Covert War by David Wilcox

1. Choose to love each other even in those moments when you struggle to like each other. Love is a commitment, not a feeling. 2. Always answer the phone when your husband/wife is calling and, when possible, try to keep your phone off when you’re together with your spouse. 3. Make time together a priority. Budget for a consistent date night. Time is the currency of relationships, so consistently invest time in your marriage. 4. Surround yourself with friends who will strengthen your marriage, and remove yourself from people who may tempt you to compromise your character. 5. Make laughter the soundtrack of your marriage. Share moments of joy, and even in the hard times find reasons to laugh. 6. In every argument, remember that there won’t be a winner and a loser. You are partners in everything, so you’ll either win together or lose together. Work together to find a solution. 7. Remember that a strong marriage rarely has two strong people at the same time. It’s usually a husband and wife taking turns being strong for each other in the moments when the other feels weak. 8. Prioritize what happens in the bedroom. It takes more than sex to build a strong marriage, but it’s nearly impossible to build a strong marriage without it. 9. Remember that marriage isn’t 50–50; divorce is 50–50. Marriage has to be 100–100. It’s not splitting everything in half but both partners giving everything they’ve got. 10. Give your best to each other, not your leftovers after you’ve given your best to everyone else. 11. Learn from other people, but don’t feel the need to compare your life or your marriage to anyone else’s. God’s plan for your life is masterfully unique. 12. Don’t put your marriage on hold while you’re raising your kids, or else you’ll end up with an empty nest and an empty marriage. 13. Never keep secrets from each other. Secrecy is the enemy of intimacy. 14. Never lie to each other. Lies break trust, and trust is the foundation of a strong marriage. 15. When you’ve made a mistake, admit it and humbly seek forgiveness. You should be quick to say, “I was wrong. I’m sorry. Please forgive me.” 16. When your husband/wife breaks your trust, give them your forgiveness instantly, which will promote healing and create the opportunity for trust to be rebuilt. You should be quick to say, “I love you. I forgive you. Let’s move forward.” 17. Be patient with each other. Your spouse is always more important than your schedule. 18. Model the kind of marriage that will make your sons want to grow up to be good husbands and your daughters want to grow up to be good wives. 19. Be your spouse’s biggest encourager, not his/her biggest critic. Be the one who wipes away your spouse’s tears, not the one who causes them. 20. Never talk badly about your spouse to other people or vent about them online. Protect your spouse at all times and in all places. 21. Always wear your wedding ring. It will remind you that you’re always connected to your spouse, and it will remind the rest of the world that you’re off limits. 22. Connect with a community of faith. A good church can make a world of difference in your marriage and family. 23. Pray together. Every marriage is stronger with God in the middle of it. 24. When you have to choose between saying nothing or saying something mean to your spouse, say nothing every time. 25. Never consider divorce as an option. Remember that a perfect marriage is just two imperfect people who refuse to give up on each other. FINAL

The flat tire that threw Julio into a temporary panic and the divorce that almost killed Jim don’t act directly as physical causes producing a physical effect—as, for instance, one billiard ball hitting another and making it carom in a predictable direction. The outside event appears in consciousness purely as information, without necessarily having a positive or negative value attached to it. It is the self that interprets that raw information in the context of its own interests, and determines whether it is harmful or not. For instance, if Julio had had more money or some credit, his problem would have been perfectly innocuous. If in the past he had invested more psychic energy in making friends on the job, the flat tire would not have created panic, because he could have always asked one of his co-workers to give him a ride for a few days. And if he had had a stronger sense of self-confidence, the temporary setback would not have affected him as much because he would have trusted his ability to overcome it eventually. Similarly, if Jim had been more independent, the divorce would not have affected him as deeply. But at his age his goals must have still been bound up too closely with those of his mother and father, so that the split between them also split his sense of self. Had he had closer friends or a longer record of goals successfully achieved, his self would have had the strength to maintain its integrity. He was lucky that after the breakdown his parents realized the predicament and sought help for themselves and their son, reestablishing a stable enough relationship with Jim to allow him to go on with the task of building a sturdy self. Every piece of information we process gets evaluated for its bearing on the self. Does it threaten our goals, does it support them, or is it neutral? News of the fall of the stock market will upset the banker, but it might reinforce the sense of self of the political activist. A new piece of information will either create disorder in consciousness, by getting us all worked up to face the threat, or it will reinforce our goals, thereby freeing up psychic energy.

we know intuitively and from experience that we work better in a complex interdependent task with someone we know and trust, but we are not prepared to spend the effort, time, and money to ensure that such relationships are built. We value such relationships when they are built as part of the work itself, as in military operations where soldiers form intense personal relationships with their buddies. We admire the loyalty to each other and the heroism that is displayed on behalf of someone with whom one has a relationship, but when we see such deep relationships in a business organization, we consider it unusual. And programs for team building are often the first things cut in the budget when cost issues arise. The

There is an inverse relationship between control and trust. Trust is more of a two-way exchange than most people, especially those in power, realize. Leaders in government, news media, universities, and corporations think they can own trust, when, of course, trust is given to them. Trust is earned with difficulty and lost with ease. When those institutions treat constituents like masses of fools, children, miscreants,or prisoners, when they simply don't listen,it's unlikely they will engender warm feelings of mutual respect. Trust is an act of opening up. It's a mutual relationship of transparency and sharing. The more ways you find to reveal yourself and listen to others, the more you will build trust, which is your brand.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

So what exactly is HOW? For many, business and life has always been about the pursuit of What: “What do we do? What’s on the agenda? What do we need to accomplish?” Whats are commodities; they are easily duplicated or reverse-engineered and delivered faster and at a lower cost by someone else. How is a philosophy. It's a way of thinking about individual and organizational behavior. And How we do what we do – our behavior – has become today’s greatest source of our advantage. In this world, How is no longer a question, but the answer to what ails us as people, institutions, companies, nations. How we behave, how we consume, how we build trust in our relationships and how we relate to others provides us with the power to not just survive, but thrive and endure.

CHAPTER 2: The Language Of Trust Trust each other again and again. When the trust level gets high enough, people transcend apparent limits, discovering new and awesome abilities for which they were previously unaware. — David Armistead Trust is fundamental to our sense of safety, autonomy and dignity as human beings. It is also an integral part of every relationship we have. When we trust someone we feel safe to share what is important to us including our thoughts, ideas, efforts, hopes, and concerns. When others trust us they reciprocate in kind. It doesn’t mean we always agree, just that we listen to, respect, and value what each other has to offer. In fact, trust allows us to disagree, debate, and test each other’s thinking as we work together to find ideas and solutions. Having work relationships built on trust allows us to get better, faster results, with less stress.

This is a small book about a very important subject. A lot has been written about trust: about what it is and what it can do for people, families, companies, communities and countries. As an executive coach and consultant I often find myself engaged by companies where good work is being sabotaged by interpersonal conflict, political infighting, paralysis, stagnation, apathy, or cynicism. I almost always trace these problems to a breakdown in trust. It not only kills good work, it also inevitably creates some degree of misery, annoyance, fear, anger, frustration, resentment, and resignation. By contrast, in successful companies where people are innovative, engage in productive conflict and debate about ideas, and have fun working together, I find strong trusting relationships. As a result, I’ve come to believe having the trust of those you work with is too important not to be intentional about building and maintaining it.

A Conversation with the Author What was your inspiration for The 7½ Deaths of Evelyn Hardcastle? Inspiration is a flash-of-lightning kind of word. What happens to me is more like sediment building. I love time travel, Agatha Christie, and the eighties classic Quantum Leap, and over time a book emerged from that beautiful quagmire. Truthfully, having the idea was the easy part, keeping track of all the moving parts was the difficulty. Which character was the most interesting to write, and in which host do you feel Aiden truly flourishes? Lord Cecil Ravencourt, by miles. He occupies the section of the book where the character has to grapple with the time travel elements, the body swapping elements, and the murder itself. I wanted my most intelligent character for that task, but I thought it would be great to hamper him in some way, as well. Interestingly, I wanted to make him really loathsome—which is why he’s a banker. And yet, for some reason, I ended up quite liking him, and feeding a few laudable qualities into his personality. I think Derby ended up getting a double dose of loathsome instead. Other than that, it’s just really nice seeing the evolution of his relationship with Cunningham. Is there a moral lesson to Aiden’s story or any conclusion you hope the reader walks away with as they turn the final page? Don’t be a dick! Kind, funny, intelligent, and generous people are behind every good thing that’s ever happened to me. Everybody else you just have to put up with. Like dandruff. Or sunburn. Don’t be sunburn, people. In one hundred years, do you believe there will be something similar to Blackheath, and would you support such a system? Yes, and not exactly. Our prison system is barbaric, but some people deserve it. That’s the tricky part of pinning your flag to the left or right of the moral spectrum. I think the current system is unsustainable, and I think personality adjustment and mental prisons are dangerous, achievable technology somebody will abuse. They could also solve a lot of problems. Would you trust your government with it? I suppose that’s the question. The book is so contained, and we don’t get to see the place that Aiden is escaping to! Did you map that out, and is there anything you can share about the society beyond Blackheath’s walls? It’s autocratic, technologically advanced, but they still haven’t overcome our human weaknesses. You can get everywhere in an hour, but television’s still overrun with reality shows, basically. Imagine the society that could create something as hateful as Annabelle Caulker.

Letter to Law Enforcement Every field of human endeavor has its own unique problem. The problem with science is lack of warmth. The problem with philosophy is lack of empathy. The problem with religion is lack of reason. The problem with politics is lack of expertise. And the problem with law enforcement is not corruption, but an absolute denial of that corruption, and until you acknowledge that many of your officers are corrupt and prejudiced to the neck, you can never in a million years build a healthy relationship with the people. Prejudices thrive on biases, and biases are a part of our psyche - of the human psyche, and no matter what we do, we cannot erase them from our mind - but we do have the ability to be aware of them, and only when we are aware of them, can we choose whether or not to be driven by them. However, when you don't even acknowledge that you have biases, that you are filled with prejudice, then you are inadvertently choosing not to accept the root of all the mistakes committed by you and your fellow officers in the line of duty. A civilian may choose to stay biased and prejudiced all their life, but you as a defender of the people - as a defender of their rights, their security, their serenity - do not have the luxury to let your biases, to let your prejudices come in the way of your duty, for the moment they do, you the keeper of law and order, turn into the very cause of disorder. Therefore, it's not enough for an officer of the law to have combat training and legal knowledge, it is also imperative that you learn about biases, that you learn about the fears, insecurities and instinctual tendencies of the human mind. An officer of the law without an understanding of biases, is like a ten year old with a knife - they may feel that they have power, but they have no clue as to the real life implications of that power. Remember my friend, power that doesn't help the people, is not power but pandemic. Your combat training doesn't make you a police officer, for when enraged even an ordinary civilian can take down ten police officers - your knowledge of law doesn't make you an officer of the law, for when pushed even a mediocre college student can defeat an army of elite legal minds - what makes you a police officer is your absolute acceptance of your role in society - the role of selfless servants. Once you accept the role of selfless servants wholeheartedly, people are bound to trust you. My brave, conscientious officers of the law, if you want people to trust you, don't use the phrase "police are your friends", for it only makes you sound authoritarian, egotistical and condescending - instead, remind them "police are humans too" - acknowledge your mistakes and work towards correcting them, so that you can truly become the Caretaker of People, which is the very definition of COP.

Even worse, traditional grading that penalizes students for mistakes often isn’t just limited to a student’s academic work. Teachers often assign grades based on mistakes in students’ behaviors as well: downgrading a score if an assignment is late, subtracting points from a daily participation grade if a student is tardy to class, or lowering a group’s grade if the group becomes too noisy while they work. In this environment, every mistake is penalized and incorporated into the final grade. Even if just a few points are docked for forgetting to bring a notebook to class or losing a few points for not heading a paper correctly, the message is clear: All mistakes result in penalties. While some might argue that this is simply accountability—“I asked the students to do something, so it has to count”—it’s missing the forest for the trees. The more assignments and behaviors a teacher grades, the less willing a student will be to reveal her weaknesses and vulnerability. With no zones of learning that are “grade free,” it becomes nearly impossible to build an effective teacher–student relationship and positive learning environment in which students try new things, venture into unfamiliar learning territory, or feel comfortable making errors, and grow. When everything a student does is graded, and every mistake counts against her grade, that student can perceive that to receive a good grade she has to be perfect all of the time. Students don’t feel trust in their teachers, only the pressure to conceal weaknesses and avoid errors.

Build houses and make yourselves at home. You are not camping. This is your home; make yourself at home. This may not be your favorite place, but it is a place. Dig foundations; construct a habitation; develop the best environment for living that you can. If all you do is sit around and pine for the time you get back to Jerusalem, your present lives will be squalid and empty. Your life right now is every bit as valuable as it was when you were in Jerusalem, and every bit as valuable as it will be when you get back to Jerusalem. Babylonian exile is not your choice, but it is what you are given. Build a Babylonian house and live in it as well as you are able. Put in gardens and eat what grows in the country. Enter into the rhythm of the seasons. Become a productive part of the economy of the place. You are not parasites. Don’t expect others to do it for you. Get your hands into the Babylonian soil. Become knowledgeable about the Babylonian irrigation system. Acquire skill in cultivating fruits and vegetables in this soil and climate. Get some Babylonian recipes and cook them. Marry and have children. These people among whom you are living are not beneath you, nor are they above you; they are your equals with whom you can engage in the most intimate and responsible of relationships. You cannot be the person God wants you to be if you keep yourself aloof from others. That which you have in common is far more significant than what separates you. They are God’s persons: your task as a person of faith is to develop trust and conversation, love and understanding. Make yourselves at home there and work for the country’s welfare. Pray for Babylon’s well-being. If things go well for Babylon, things will go well for you. Welfare: shalom. Shalom means wholeness, the dynamic, vibrating health of a society that pulses with divinely directed purpose and surges with life-transforming love. Seek the shalom and pray for it. Throw yourselves into the place in which you find yourselves, but not on its terms, on God’s terms. Pray. Search for that center in which God’s will is being worked out (which is what we do when we pray) and work from that center. Jeremiah’s letter is a rebuke and a challenge: “Quit sitting around feeling sorry for yourselves. The aim of the person of faith is not to be as comfortable as possible but to live as deeply and thoroughly as possible—to deal with the reality of life, discover truth, create beauty, act out love. You didn’t do it when you were in Jerusalem. Why don’t you try doing it here, in Babylon? Don’t listen to the lying prophets who make an irresponsible living by selling you false hopes. You are in Babylon for a long time. You better make the best of it. Don’t just get along, waiting for some miraculous intervention. Build houses, plant gardens, marry husbands, marry wives, have children, pray for the wholeness of Babylon, and do everything you can to develop that wholeness. The only place you have to be human is where you are right now. The only opportunity you will ever have to live by faith is in the circumstances you are provided this very day: this house you live in, this family you find yourself in, this job you have been given, the weather conditions that prevail at this moment.