Too Many Emails Quotes

If you’re like me, you have far too many things you want to do, read, see, test, and experience. Your inbox is a treasure trove of possibilities. To a creative mind, that’s very enticing. It’s easy for an optimist to keep fifty, a hundred, or even a thousand e-mails hovering in their inbox in the hopes that, someday soon, they’ll get a chance to give each opportunity the precious time that it deserves. But guess what? That’s never gonna happen.

Clicking on "send" has its limitations as a system of subtle communication. Which is why, of course, people use so many dashes and italics and capitals ("I AM joking!") to compensate. That's why they came up with the emoticon, too—the emoticon being the greatest (or most desperate, depending how you look at it) advance in punctuation since the question mark in the reign of Charlemagne. You will know all about emoticons. Emoticons are the proper name for smileys. And a smiley is, famously, this: :—) Forget the idea of selecting the right words in the right order and channelling the reader's attention by means of artful pointing. Just add the right emoticon to your email and everyone will know what self-expressive effect you thought you kind-of had in mind. Anyone interested in punctuation has a dual reason to feel aggrieved about smileys, because not only are they a paltry substitute for expressing oneself properly; they are also designed by people who evidently thought the punctuation marks on the standard keyboard cried out for an ornamental function. What's this dot-on-top-of-a-dot thing for? What earthly good is it? Well, if you look at it sideways, it could be a pair of eyes. What's this curvy thing for? It's a mouth, look! Hey, I think we're on to something. :—( Now it's sad! ;—) It looks like it's winking! :—r It looks like it's sticking its tongue out! The permutations may be endless: :~/ mixed up! <:—) dunce! :—[ pouting! :—O surprise! Well, that's enough. I've just spotted a third reason to loathe emoticons, which is that when they pass from fashion (and I do hope they already have), future generations will associate punctuation marks with an outmoded and rather primitive graphic pastime and despise them all the more. "Why do they still have all these keys with things like dots and spots and eyes and mouths and things?" they will grumble. "Nobody does smileys any more.

All of my close friends and family drive me at least 70% crazy, but in the end it’s completely worth it.

New Rule: America must stop bragging it's the greatest country on earth, and start acting like it. I know this is uncomfortable for the "faith over facts" crowd, but the greatness of a country can, to a large degree, be measured. Here are some numbers. Infant mortality rate: America ranks forty-eighth in the world. Overall health: seventy-second. Freedom of the press: forty-fourth. Literacy: fifty-fifth. Do you realize there are twelve-year old kids in this country who can't spell the name of the teacher they're having sex with? America has done many great things. Making the New World democratic. The Marshall Plan. Curing polio. Beating Hitler. The deep-fried Twinkie. But what have we done for us lately? We're not the freest country. That would be Holland, where you can smoke hash in church and Janet Jackson's nipple is on their flag. And sadly, we're no longer a country that can get things done. Not big things. Like building a tunnel under Boston, or running a war with competence. We had six years to fix the voting machines; couldn't get that done. The FBI is just now getting e-mail. Prop 87 out here in California is about lessening our dependence on oil by using alternative fuels, and Bill Clinton comes on at the end of the ad and says, "If Brazil can do it, America can, too!" Since when did America have to buck itself up by saying we could catch up to Brazil? We invented the airplane and the lightbulb, they invented the bikini wax, and now they're ahead? In most of the industrialized world, nearly everyone has health care and hardly anyone doubts evolution--and yes, having to live amid so many superstitious dimwits is also something that affects quality of life. It's why America isn't gonna be the country that gets the inevitable patents in stem cell cures, because Jesus thinks it's too close to cloning. Oh, and did I mention we owe China a trillion dollars? We owe everybody money. America is a debtor nation to Mexico. We're not a bridge to the twenty-first century, we're on a bus to Atlantic City with a roll of quarters. And this is why it bugs me that so many people talk like it's 1955 and we're still number one in everything. We're not, and I take no glee in saying that, because I love my country, and I wish we were, but when you're number fifty-five in this category, and ninety-two in that one, you look a little silly waving the big foam "number one" finger. As long as we believe being "the greatest country in the world" is a birthright, we'll keep coasting on the achievements of earlier generations, and we'll keep losing the moral high ground. Because we may not be the biggest, or the healthiest, or the best educated, but we always did have one thing no other place did: We knew soccer was bullshit. And also we had the Bill of Rights. A great nation doesn't torture people or make them disappear without a trial. Bush keeps saying the terrorist "hate us for our freedom,"" and he's working damn hard to see that pretty soon that won't be a problem.

Well, take e-mail for example. People don’t write to each other anymore, do they? Once my generation’s gone, the written letter will be consigned to social history. Tell me, Jefferson. When did you last write a letter?’ Tayte had to think about it. When the occasion came to him, he smiled, wide and cheesy. ‘It was to you,’ he said. ‘I wrote you on your sixtieth birthday.’ ‘That was five years ago.’ ‘I still wrote you.’ Marcus looked sympathetic. ‘It was an e-mail.’ ‘Was it?’ Marcus nodded. ‘You see my point? Letters are key to genealogical research, and they’re becoming obsolete. Photographs are going the same way.’ He looked genuinely saddened by the thought. ‘How many connections have you made going through boxes of old letters and faded sepia photographs? How many assignments would have fallen flat without them?’ ‘Too many,’ Tayte agreed. ‘I can’t see genealogists of the future fervently poring over their clients’ old e-mails, can you? Where’s the fun in that? Where’s the excitement and the scent of time that so often accompanies the discovery?’ He had Tayte there, too. Tayte’s methods were straight out of the ‘Marcus Brown School of Family History.’ Tripping back into the past through an old letter and a few photographs represented everything he loved about his work. It wouldn’t be the same without the sensory triggers he currently took for granted.

Dear Jessa, I’ve started this letter so many times and I’ve never been able to finish it. So here goes again . . . I’m sorry. I’m sorry that Riley is dead. I’m sorry for ignoring your emails and for not being there for you. I’m sorry I’ve hurt you. There isn’t a day that goes by that I don’t wish it had been me that died and not Riley. If I could go back in time and change everything I would. I’m sorry I left without a word. There’s no excuse for my behaviour but please know that it had nothing to do with you. I was a mess. I haven’t been able to talk to anyone for months. And I felt too guilty and didn’t know how to tell you the truth about what happened. I couldn’t bear the thought of you knowing. I got all your emails but I didn’t read them until last week. I couldn’t face it and I guess that makes me the biggest coward you’ll ever meet. I’m sorry. I’m sorry I never replied. You needed me and I wasn’t there for you. I don’t even know how to ask your forgiveness because I don’t deserve it. I’m just glad you’re doing better. I’m better too. I’ve started seeing a therapist – twice a week – you’d like her. She reminds me of Didi. I never thought I’d be the kind of guy who needed therapy, but they made it a condition of me keeping my job. She’s helped me a lot with getting the panic attacks under control. Working in a room the size of a janitor’s closet helps too – there aren’t too many surprises, only the occasional rogue paperclip. I asked for the posting. I have to thank your dad ironically. The demotion worked out. Kind of funny that I totally get where your father was coming from all those years. Looks like I’ll be spending the remainder of my marine career behind a desk, but I’m OK with that. I don’t know what else to say, Jessa. My therapist says I should just write down whatever comes into my head. So here goes. Here’s what’s in my head . . . I miss you. I love you. Even though I long ago gave up the right to any sort of claim over you, I can’t stop loving you. I won’t ever stop. You’re in my blood. You’re the only thing that got me through this, Jessa. Because even during the bad times, the worst times, the times I’d wake up in a cold sweat, my heart thumping, the times I’d think the only way out was by killing myself and just having it all go away, I’d think of you and it would pull me back out of whatever dark place I’d fallen into. You’re my light, Jessa. My north star. You asked me once to come back to you and I told you I always would. I’m working on it. It might take me a little while, and I know I have no right to ask you to wait for me after everything I’ve done, but I’m going to anyway because the truth is I don’t know how to live without you. I’ve tried and I can’t do it. So please, I’m asking you to wait for me. I’m going to come back to you. I promise. And I’m going to make things right. I’ll do whatever it takes. I’ll never stop trying for the rest of my life to make things right between us. I love you. Always. Kit

If you need to reach me, or send me anything I'll hopefully have access to email, but who knows how alert I'll be...Please don't ask too many questions about what the logistics look like, or where and when I'll be where and when- we just don't know that right now and will not for a little while. FOR INSTANCE: Good message: Wish Max well! No need to reply! Bad message: When is Max going to the bathroom, and in what city -- I'd like to bring my schnauzer to visit him; he's a good luck healing massage schnauzer from Ireland. Is Max going to die? How often will Max die? Can he attend my event in four months? I love all of you very much, and am extremely grateful for your support.

But she drew in a breath and asked with saccharine sweetness, “Trace, are you ready?” No, he wasn’t ready. Somehow he had to regain control of this situation. Right now she had the upper hand, and that was untenable. With the perfect plan in mind, Trace shook his head, but said with what he hoped sounded like indifference, “Quit stalling.” And then he pulled out his cell phone. This time, she was all but naked. What little material covered her proved mere decoration, like icing on a very sweet cake—a cake he wouldn’t mine eating, slowly, top to toes and everywhere in between. Priss stood with her hands on her generous hips, her feet apart, shoulders back. How such a small woman packed so many perfect curves, he didn’t know. But she managed it with flair. Boy, did she ever. “Good enough.” When she smiled at him, he lifted the cell phone and used it to take a picture. Squawking, Priss leaped behind the curtain and her face went up in flames. “What do you think you’re doing?” “Suddenly shy?” Content with her appalled tone and burning-red face, Trace looked down at the phone. Oh, yeah, that’d do. He pushed a few buttons, then put the cell phone away. “Don’t worry, honey. I emailed it to myself.” His smile felt like a leer. “No one else will see it.” Unappeased by that promise, she glared at him. “You—!” “Now, Priss. Modesty at this late date is more than suspicious. You wanted my approval.” He shrugged—and struggled to keep his attention on her face and off the curves that showed even beneath the curtain she clutched to her chin. “You’ve got it, with my admiration, too.

The alternative to soul-acceptance is soul-fatigue. There is a kind of fatigue that attacks the body. When we stay up too late and rise too early; when we try to fuel ourselves for the day with coffee and a donut in the morning and Red Bull in the afternoon; when we refuse to take the time to exercise and we eat foods that clog our brains and arteries; when we constantly try to guess which line at the grocery store will move faster and which car in which lane at the stoplight will move faster and which parking space is closest to the mall, our bodies grow weary. There is a kind of fatigue that attacks the mind. When we are bombarded by information all day at work . . . When multiple screens are always clamoring for our attention . . . When we carry around mental lists of errands not yet done and bills not yet paid and emails not yet replied to . . . When we try to push unpleasant emotions under the surface like holding beach balls under the water at a swimming pool . . . our minds grow weary. There is a kind of fatigue that attacks the will. We have so many decisions to make. When we are trying to decide what clothes will create the best possible impression, which foods will bring us the most pleasure, which tasks at work will bring us the most success, which entertainment options will make us the most happy, which people we dare to disappoint, which events we must attend, even what vacation destination will be most enjoyable, the need to make decisions overwhelms us. The sheer length of the menu at Cheesecake Factory oppresses us. Sometimes college students choose double majors, not because they want to study two fields, but simply because they cannot make the decision to say “no” to either one. Our wills grow weary with so many choices.

But even if you’re stretching yourself in the service of a core personal project, you don’t want to act out of character too much, or for too long. Remember those trips Professor Little made to the restroom in between speeches? Those hideout sessions tell us that, paradoxically, the best way to act out of character is to stay as true to yourself as you possibly can—starting by creating as many “restorative niches” as possible in your daily life. “Restorative niche” is Professor Little’s term for the place you go when you want to return to your true self. It can be a physical place, like the path beside the Richelieu River, or a temporal one, like the quiet breaks you plan between sales calls. It can mean canceling your social plans on the weekend before a big meeting at work, practicing yoga or meditation, or choosing e-mail over an in-person meeting. (Even Victorian ladies, whose job effectively was to be available to friends and family, were expected to withdraw for a rest each afternoon.)

Ironically, years after publishing my first book, I’d receive an email criticizing me for portraying Korean camptown women as having been prostitutes “by choice.” The person had come to this conclusion because I hadn’t simply portrayed them as “forced.” In my reply, I countered that I would never use that term—“by choice”—because the idea of choice was far too troubled in the context I was writing about. When sex work is sponsored by the state to service a foreign military (the most powerful military in the world), when the relationship between the two countries is profoundly unequal, then the working conditions are already rooted in a place of coercion. It was true that many of the women who were sex workers for the US military were not tricked or trafficked, but neither did they have other good options. I had written that, despite how limited one’s choices are, there is always possibility for resistance. Maybe some of the women had embraced their roles as “bad girls”—a “fuck you” to patriarchal expectations of wifedom and motherhood—or maybe some had seized an opportunity to get closer to America. Working in the camptowns was the most likely path there for young Korean women in the 1960s. Even sex work for sheer survival is a way of defying a power structure that might otherwise leave you for dead. Survival is an act of resistance, but performing an act of resistance within an imperialistic order is not the same thing as “being a prostitute by choice.” Forced or free is a false dichotomy.

Apparently, the draw of the screen is just too much for most people; the cell phone is like a slot machine. With every ding, a variable reward, either good or bad, is in store for the user—the ultimate dopamine rush. As Robert Kolker wrote in the New York Times Magazine, “Distraction is the devil in your ear—not always the result of an attention deficit, but borne of our own desires.” We are distracted because we want to be. Because it’s fun and obfuscates real life. Why else would they sell so many smartphones? My wife says that I’m addicted to my e-mail, and I know looking at it doesn’t improve my mood.

Me: It will get better, right? Eventually, it will get better. Scarlett: I’m sorry I’m not the type to lower our discourse to emoji use since you totally deserve a smiley face right now. Yes, it will get better. Me: Ha. It’s just. Whatever. Sorry to keep whining. Scarlett: That’s what I’m here for. BTW, that email you forwarded? My guess: TOTALLY A SECRET ADMIRER. Me: You’ve read too many books. I’m being set up. And stop YELLING AT ME. Scarlett: No way. I didn’t say he was a vampire. I said he was a secret admirer. Most def. Me: Wanna take bets? Scarlett: You should just know by now that I’m always right. It’s my one magic power. Me: What’s mine? Scarlett: TBD. Me: Thanks a lot. Scarlett: Kidding. You are strong. That’s your power, girl. Me: My arms are v. toned from stress-eating ALL the cookies. Hand to mouth. Repeat 323 times. Hard-core workout. Scarlett: Seriously, for a second, J? Just because you’re strong doesn’t mean you shouldn’t ask for help sometimes. Remember that. I’m here, ALWAYS, but you might want to take up that offer from someone local. Me: Whatever. Ugh. Thanks, Dr. Phil. I miss you! Scarlett: Miss you too! Go write back to SN. NOW. NOW. NOW. Now tell me the truth? Anyone at your school unusually pale?

Was it as scary for you as it is for me? Falling for Sawyer?” “Not really, no.” She shakes her head. “I’m sure I had some of the same worries, everyone does. But I’m a leaper. You’re a thinker. We process things differently.” “You didn’t have a panic attack and run away?” I ask sarcastically. “No,” she muses. “Not even that time he refused to have sex with me.” “That was your first date, Everly. And you did have sex,” I remind her. I know, because I heard about it for a week. “Whew.” She blows out a breath. “It was a tough few hours though. How is Boyd’s POD by the way? Can we talk about that?” She leans forward on the couch, looking at me expectantly. “Um, no. I don’t think so.” She shrugs good-naturedly then changes the subject back to me. “Chloe, why didn’t you tell me you were struggling with your anxiety? You know I’m never too busy for you, no matter how many husbands or children I have.” “You have one husband, babe,” Sawyer says, walking into the room at that moment. “You’re still the one, baby.” “We’ve been married for three months, Everly. I sure as hell better still be the one.” “Sawyer,” she sighs. “I was trying to have a moment, okay? Work with me.” “Next time, try waiting more than a day after downloading Shania Twain’s greatest hits to your iPod. You do realize the receipts come to my email, don’t you?” “Um.” Everly looks away and scrunches her nose. “No?” “You’ve been on quite the 90’s love ballads kick this week. Which is weird, because you’re not old enough to have owned the CD’s those songs were originally released on.” He looks at her with amused interest. “What’s a CD?” She blinks at Sawyer dramatically. “Cute. Keep it up.” “Nineties music is all the rage with the millennials,” she tells him with a shrug. “I saw a blog post about it.” “Don’t worry, sweets. We’ll beat the odds together.” He winks and she scowls. “You’re still the only one I dream of,” he calls as he walks into the kitchen and grabs a bottle of water. “See! I don’t even care that you lifted that from a song. It still gave me all the feels!

the challenges of our day-to-day existence are sustained reminders that our life of faith simply must have its center somewhere other than in our ability to hold it together in our minds. Life is a pounding surf that wears away our rock-solid certainty. The surf always wins. Slowly but surely. Eventually. It may be best to ride the waves rather than resist them. What are your one or two biggest obstacles to staying Christian? What are those roadblocks you keep running into? What are those issues that won’t go away and make you wonder why you keep on believing at all? These are questions I asked on a survey I gave on my blog in the summer of 2013. Nothing fancy. I just asked some questions and waited to see what would happen. In the days to come, I was overwhelmed with comments and e-mails from readers, many anonymous, with bracingly honest answers often expressed through the tears of relentless and unnerving personal suffering. I didn’t do a statistical analysis (who has the time, plus I don’t know how), but the responses fell into five categories.         1.        The Bible portrays God as violent, reactive, vengeful, bloodthirsty, immoral, mean, and petty.         2.        The Bible and science collide on too many things to think that the Bible has anything to say to us today about the big questions of life.         3.        In the face of injustice and heinous suffering in the world, God seems disinterested or perhaps unable to do anything about it.         4.        In our ever-shrinking world, it is very difficult to hold on to any notion that Christianity is the only path to God.         5.        Christians treat each other so badly and in such harmful ways that it calls into question the validity of Christianity—or even whether God exists. These five categories struck me as exactly right—at least, they match up with my experience. And I’d bet good money they resonate with a lot of us. All five categories have one big thing in common: “Faith in God no longer makes sense to me.” Understanding, correct thinking, knowing what you believe—these were once true of their faith, but no longer are. Because life happened. A faith that promises to provide firm answers and relieve our doubt is a faith that will not hold up to the challenges and tragedies of life. Only deep trust can hold up.

Rich Purnell sipped coffee in the silent building. Only his cubicle illuminated the otherwise dark room. Continuing with his computations, he ran a final test on the software he'd written. It passed. With a relieved sigh, he sank back in his chair. Checking the clock on his computer, he shook his head. 3:42am. Being an astrodynamicist, Rich rarely had to work late. His job was the find the exact orbits and course corrections needed for any given mission. Usually, it was one of the first parts of a project; all the other steps being based on the orbit. But this time, things were reversed. Iris needed an orbital path, and nobody knew when it would launch. A non-Hoffman Mars-transfer isn't challenging, but it does require the exact locations of Earth and Mars. Planets move as time goes by. An orbit calculated for a specific launch date will work only for that date. Even a single day's difference would result in missing Mars entirely. So Rich had to calculate many orbits. He had a range of 25 days during which Iris might launch. He calculated one orbital path for each. He began an email to his boss. "Mike", he typed, "Attached are the orbital paths for Iris, in 1-day increments. We should start peer-review and vetting so they can be officially accepted. And you were right, I was here almost all night. It wasn't that bad. Nowhere near the pain of calculating orbits for Hermes. I know you get bored when I go in to the math, so I'll summarize: The small, constant thrust of Hermes's ion drives is much harder to deal with than the large point-thrusts of presupply probes. All 25 of the orbits take 349 days, and vary only slightly in thrust duration and angle. The fuel requirement is nearly identical for the orbits and is well within the capacity of EagleEye's booster. It's too bad. Earth and Mars are really badly positioned. Heck, it's almost easier to-" He stopped typing. Furrowing his brow, he stared in to the distance. "Hmm." he said. Grabbing his coffee cup, he went to the break room for a refill. ... "Rich", said Mike. Rich Purnell concentrated on his computer screen. His cubicle was a landfill of printouts, charts, and reference books. Empty coffee cups rested on every surface; take-out packaging littered the ground. "Rich", Mike said, more forcefully. Rich looked up. "Yeah?" "What the hell are you doing?" "Just a little side project. Something I wanted to check up on." "Well... that's fine, I guess", Mike said, "but you need to do your assigned work first. I asked for those satellite adjustments two weeks ago and you still haven't done them." "I need some supercomputer time." Rich said. "You need supercomputer time to calculate routine satellite adjustments?" "No, it's for this other thing I'm working on", Rich said. "Rich, seriously. You have to do your job." Rich thought for a moment. "Would now be a good time for a vacation?" He asked. Mike sighed. "You know what, Rich? I think now would be an ideal time for you to take a vacation." "Great!" Rich smiled. "I'll start right now." "Sure", Mike said. "Go on home. Get some rest." "Oh, I'm not going home", said Rich, returning to his calculations. Mike rubbed his eyes. "Ok, whatever. About those satellite orbits...?" "I'm on vacation", Rich said without looking up. Mike shrugged and walked away.

Constant communication is not something that gets in the way of real work; it has instead become totally intertwined in how this work actually gets done—preventing easy efforts to reduce distractions through better habits or short-lived management stunts like email-free Fridays. Real improvement, it became clear, would require fundamental change to how we organize our professional efforts. It also became clear that these changes can’t come too soon: whereas email overload emerged as a fashionable annoyance in the early 2000s, it has recently advanced into a much more serious problem, reaching a saturation point for many in which their actual productive output gets squeezed into the early morning, or evenings and weekends, while their workdays devolve into Sisyphean battles against their inboxes—a uniquely misery-inducing approach to getting things done.

We’d been in his bed for hours. We never did that at my house. There were always too many excuses I could come up with for why we had to go back to friends-only mode. Emails to check, deliveries to sign for, orders to work on. And once we left the bed, my rules dictated that the affection had to stop. But here, we had nothing to do but stay between the sheets. Josh didn’t have a sofa or a TV, so we hung out under the covers, and technically, according to my own rules, that meant that kissing and affection were okay. I was enjoying the loophole. I needed every second of it. Josh didn’t seem to object either. We’d been having sex all day. After our quickie, we’d had a long, slow marathon, full of deep kissing and gentle rocking, followed by a giggling and playful romp with Josh tickling me mercilessly before he took me from behind. After we wore each other out, we’d lain there, our legs tangled together, talking about everything we did over the last two weeks.

Next Action When you’re avoiding something, try identifying the next action you need to take to move forward. Do that action. For example, if you have a legal situation and you feel overwhelmed about it, the next action you need to take might be something like emailing a lawyer friend and asking for a referral. If your garden has become overgrown with weeds, the next action you need to take might be locating your gardening tools. If your smartphone is acting up, the next action you need to take might be to run a backup. If you need to buy a new laptop, your next action might be to decide on your budget. Keep in mind that the next action you pick shouldn’t be too big. Generally, try to think of something you can do in 15 minutes or less. If you still feel overwhelmed, try picking an even smaller next action. To give credit where credit is due, the concept of defining your next action was first popularized in a productivity book called Getting Things Done. It’s a concept many of my clients have found useful.

IN MY SO-CALLED CAREER, I'VE OFTEN WRITTEN THINGS THAT I VAINLY THOUGHT WERE INCREDIBLY GOOD AND THAT I ENJOYED READING SO MUCH I FIGURED EVERYBODY ELSE WOULD ENJOY THEM TOO, AND MORE OFTEN THAN NOT, I HAVE BEEN TOTALLY WRONG … I never stopped being surprised that so many critics were uninterested in them, or dismissive, or even hostile. often they tried to point out the allegorical failures of the pieces, even when they were clearly as non-allegorical as they could get. and more than a couple of times, I received emails from somebody asking me what happened, why didn't I write the stories I used to write, and why did I get into all this 'animal rights' nonsense? I guess they thought I was picketing outside university research facilities. I consider all my stories and novels to be animal stories … I never understood why people took MFA degrees, or creative writing courses, and I avoided taking them myself for many years … honestly, I can't imagine why anybody would want to go through the pain and agony of having his work critiqued in an open forum - I tell my creative writing students this all the time, they are all far braver than I am!

Over the many years since The Giver was published in 1993, I have received countless, probably thousands, letters and emails from readers. So many of them asked what had happened to the boy, Jonas, and the baby, Gabriel. I had left the ending ambiguous on purpose; I liked the mystery of it, the opportunity for the reader to ponder and decide. But I, too, was pondering. In 2000, seven years later, the companion volume Gathering Blue appeared, revealing that Jonas (he wasn’t named, but young readers identified the teenaged boy with blue eyes easily) was thriving in another community. Four years after that, in Messenger, they were able to meet him as a young man now leading the small village where he lived. “But where’s Gabriel?” kids asked me, almost wailing, and I told them to go back and read chapter two more carefully. There they would find an eight-year-old named Gabe staying after school because he had been inattentive. Finally, in the fourth and final book of the quartet, Son, published in 2012, the now teenaged Gabe moved to center stage, finding his own place in the world—helping, in fact, to change that world. So the question of “What happened to . . .” was put to rest.

More than anything, we have lost the cultural customs and traditions that bring extended families together, linking adults and children in caring relationships, that give the adult friends of parents a place in their children's lives. It is the role of culture to cultivate connections between the dependent and the dependable and to prevent attachment voids from occurring. Among the many reasons that culture is failing us, two bear mentioning. The first is the jarringly rapid rate of change in twentieth-century industrial societies. It requires time to develop customs and traditions that serve attachment needs, hundreds of years to create a working culture that serves a particular social and geographical environment. Our society has been changing much too rapidly for culture to evolve accordingly. There is now more change in a decade than previously in a century. When circumstances change more quickly than our culture can adapt to, customs and traditions disintegrate. It is not surprising that today's culture is failing its traditional function of supporting adult-child attachments. Part of the rapid change has been the electronic transmission of culture, allowing commercially blended and packaged culture to be broadcast into our homes and into the very minds of our children. Instant culture has replaced what used to be passed down through custom and tradition and from one generation to another. “Almost every day I find myself fighting the bubble-gum culture my children are exposed to,” said a frustrated father interviewed for this book. Not only is the content often alien to the culture of the parents but the process of transmission has taken grandparents out of the loop and made them seem sadly out of touch. Games, too, have become electronic. They have always been an instrument of culture to connect people to people, especially children to adults. Now games have become a solitary activity, watched in parallel on television sports-casts or engaged in in isolation on the computer. The most significant change in recent times has been the technology of communication — first the phone and then the Internet through e-mail and instant messaging. We are enamored of communication technology without being aware that one of its primary functions is to facilitate attachments. We have unwittingly put it into the hands of children who, of course, are using it to connect with their peers. Because of their strong attachment needs, the contact is highly addictive, often becoming a major preoccupation. Our culture has not been able to evolve the customs and traditions to contain this development, and so again we are all left to our own devices. This wonderful new technology would be a powerfully positive instrument if used to facilitate child-adult connections — as it does, for example, when it enables easy communication between students living away from home, and their parents. Left unchecked, it promotes peer orientation.

Spot Rumination Triggered by Emails Email is a common trigger for rumination. Text messages, Facebook comments, and tweets can be too. All the nonverbal cues, and many of the context cues, are stripped out of this type of communication. The asynchronized nature of email often adds to the issue. For example, does a slow reply to an email mean the person is disinterested? Or might it mean something else? Is the person busy? A habitual slow replier? Waiting on some information before coming back to you with a reply? Still thinking about what you’ve said? Is the person disorganized and got distracted? Not checking messages? Did your message go to spam? If you get caught in email-induced rumination, recognize if you’re jumping to any negative conclusions about why the person hasn’t responded and try coming up with alternative explanations that are plausible. Use the next experiment as a guide. Remember that slowing your breathing will always help you think more clearly and flexibly, so do this too. Experiment: Can you recall a time when a nontimely response to an email set off rumination for you? What was (1) your worst-case scenario prediction for the person’s lack of response, (2) the best-case scenario, and (3) the most likely scenario? If you struggle to think of an answer for “most likely,” pick something that falls in the middle, between your answers for the best- and worst-case scenarios. In the email incident you just recalled, did you ever find out what the reason for the slow response was? Often you won’t find out the reasons for other people’s actions, which is part of why this type of rumination tends to be so futile.

I struggle with an embarrassing affliction, one that as far as I know doesn’t have a website or support group despite its disabling effects on the lives of those of us who’ve somehow contracted it. I can’t remember exactly when I started noticing the symptoms—it’s just one of those things you learn to live with, I guess. You make adjustments. You hope people don’t notice. The irony, obviously, is having gone into a line of work in which this particular infirmity is most likely to stand out, like being a gimpy tango instructor or an acrophobic flight attendant. The affliction I’m speaking of is moral relativism, and you can imagine the catastrophic effects on a critic’s career if the thing were left to run its course unfettered or I had to rely on my own inner compass alone. To be honest, calling it moral relativism may dignify it too much; it’s more like moral wishy-washiness. Critics are supposed to have deeply felt moral outrage about things, be ready to pronounce on or condemn other people’s foibles and failures at a moment’s notice whenever an editor emails requesting twelve hundred words by the day after tomorrow. The severity of your condemnation is the measure of your intellectual seriousness (especially when it comes to other people’s literary or aesthetic failures, which, for our best critics, register as nothing short of moral turpitude in itself). That’s how critics make their reputations: having take-no-prisoners convictions and expressing them in brutal mots justes. You’d better be right there with that verdict or you’d better just shut the fuck up. But when it comes to moral turpitude and ethical lapses (which happen to be subjects I’ve written on frequently, perversely drawn to the topics likely to expose me at my most irresolute)—it’s like I’m shooting outrage blanks. There I sit, fingers poised on keyboard, one part of me (the ambitious, careerist part) itching to strike, but in my truest soul limply equivocal, particularly when it comes to the many lapses I suspect I’m capable of committing myself, from bad prose to adultery. Every once in a while I succeed in landing a feeble blow or two, but for the most part it’s the limp equivocator who rules the roost—contextualizing, identifying, dithering. And here’s another confession while I’m at it—wow, it feels good to finally come clean about it all. It’s that … once in a while, when I’m feeling especially jellylike, I’ve found myself loitering on the Internet in hopes of—this is embarrassing—cadging a bit of other people’s moral outrage (not exactly in short supply online) concerning whatever subject I’m supposed to be addressing. Sometimes you just need a little shot in the arm, you know? It’s not like I’d crib anyone’s actual sentences (though frankly I have a tough time getting as worked up about plagiarism as other people seem to get—that’s how deep this horrible affliction runs). No, it’s the tranquillity of their moral authority I’m hoping will rub off on me. I confess to having a bit of an online “thing,” for this reason, about New Republic editor-columnist Leon Wieseltier—as everyone knows, one of our leading critical voices and always in high dudgeon about something or other: never fearing to lambaste anyone no matter how far beneath him in the pecking order, never fearing for a moment, when he calls someone out for being preening or self-congratulatory, as he frequently does, that it might be true of himself as well. When I’m in the depths of soft-heartedness, a little dose of Leon is all I need to feel like clambering back on the horse of critical judgment and denouncing someone for something.

When I had the third breakdown, the mini-breakdown, I was in the late stages of writing this book. Since I could not cope with communication of any kind during that period, I put an auto-response message on my E-mail that said I was temporarily unreachable, and a similar message on my answering machine. Acquaintances who had suffered depression knew what to make of these outgoing messages. They wasted no time. I had dozens and dozens of calls from people offering whatever they could offer and doing it glowingly. “I will come to stay the minute you call,” wrote Laura Anderson, who also sent a wild profusion of orchids, “and I’ll stay as long as it takes you to get better. If you’d prefer, you are of course always welcome here; if you need to move in for a year, I’ll be here for you. I hope you know that I will always be here for you.” Claudia Weaver wrote with questions: “Is it better for you to have someone check in with you every day or are the messages too much of a burden? If they are a burden, you needn’t answer this one, but whatever you need—just call me, anytime, day or night.” Angel Starkey called often from the pay phone at her hospital to see if I was okay. “I don’t know what you need,” she said, “but I’m worrying about you all the time. Please take care of yourself. Come and see me if you’re feeling really bad, anytime. I’d really like to see you. If you need anything, I’ll try to get it for you. Promise me you won’t hurt yourself.” Frank Rusakoff wrote me a remarkable letter and reminded me about the precious quality of hope. “I long for news that you are well and off on another adventure,” he wrote, and signed the letter, “Your friend, Frank.” I had felt committed in many ways to all these people, but the spontaneous outpouring astounded me. Tina Sonego said she’d call in sick for work if I needed her—or that she’d buy me a ticket and take me to someplace relaxing. “I’m a good cook too,” she told me. Janet Benshoof dropped by the house with daffodils and optimistic lines from favorite poems written in her clear hand and a bag so she could come sleep on my sofa, just so I wouldn’t be alone. It was an astonishing responsiveness.

You need to make sure you always have a reserve of willpower available for the on-the-fly decision making and controlling your reactions. If you run your willpower tank too low, you’ll end up making poor choices or exploding at people. The following are some ways of making more willpower available to you: --Reduce the number of tasks you attempt to get done each day to a very small number. Always identify what your most important task is, and make sure you get that single task done. You can group together your trivial tasks, like replying to emails or paying bills online, and count those as just one item. --Refresh your available willpower by doing tasks slowly. My friend Toni Bernhard, author of How to Wake Up: A Buddhist-Inspired Guide to Navigating Joy and Sorrow, recommends doing a task 25% slower than your usual speed. I’m not saying you need to do this all the time, just when you feel scattered or overwhelmed. Slowing down in this way is considered a form of mindfulness practice. --Another way to refresh your willpower is by taking some slow breaths or doing any of the mindfulness practices from Chapter 5. Think of using mindfulness as running a cleanup on background processes that haven’t shut down correctly. By using mindfulness to do a cognitive cleanup, you’re not leaking mental energy to background worries and rumination. --Reduce decision making. For many people, especially those in management positions or raising kids, life involves constant decision making. Decision making leeches willpower. Find whatever ways you can to reduce decision making without it feeling like a sacrifice. Set up routines (like which meals you cook on particular nights of the week) that prevent you from needing to remake the same decisions over and over. Alternatively, outsource decision making to someone else whenever possible. Let other people make decisions to take them off your plate. --Reduce excess sensory stimulation. For example, close the door or put on some dorky giant headphones to block out noise. This will mean your mental processing power isn’t getting used up by having to filter out excess stimulation. This tip is especially important if you are a highly sensitive person.

know that taking a long walk was his preferred way to have a serious conversation. It turned out that he wanted me to write a biography of him. I had recently published one on Benjamin Franklin and was writing one about Albert Einstein, and my initial reaction was to wonder, half jokingly, whether he saw himself as the natural successor in that sequence. Because I assumed that he was still in the middle of an oscillating career that had many more ups and downs left, I demurred. Not now, I said. Maybe in a decade or two, when you retire. I had known him since 1984, when he came to Manhattan to have lunch with Time’s editors and extol his new Macintosh. He was petulant even then, attacking a Time correspondent for having wounded him with a story that was too revealing. But talking to him afterward, I found myself rather captivated, as so many others have been over the years, by his engaging intensity. We stayed in touch, even after he was ousted from Apple. When he had something to pitch, such as a NeXT computer or Pixar movie, the beam of his charm would suddenly refocus on me, and he would take me to a sushi restaurant in Lower Manhattan to tell me that whatever he was touting was the best thing he had ever produced. I liked him. When he was restored to the throne at Apple, we put him on the cover of Time, and soon thereafter he began offering me his ideas for a series we were doing on the most influential people of the century. He had launched his “Think Different” campaign, featuring iconic photos of some of the same people we were considering, and he found the endeavor of assessing historic influence fascinating. After I had deflected his suggestion that I write a biography of him, I heard from him every now and then. At one point I emailed to ask if it was true, as my daughter had told me, that the Apple logo was an homage to Alan Turing, the British computer pioneer who broke the German wartime codes and then committed suicide by biting into a cyanide-laced apple. He replied that he wished he had thought of that, but hadn’t. That started an exchange about the early history of Apple, and I found myself gathering string on the subject, just in case I ever decided to do such a book. When my Einstein biography came out, he came to a book event in Palo Alto and

My bisnonno is such a man...Fine, you laugh again. Not so handsome,I think,but just as proud. He struts through the square with his new shoes. He buys a carriage. But he gives to the poor,too, to the Church.He is kind to his siters; he is a friend to many.He is raffinato, a gentleman. And the girl he chooses? Hmm? Hmm?" "I don't know, Nonna. Elizabeth Benedetto?" "Hah!" Nonna slapped her hand hard against her knee. It bounced soundlessly off the leopard plush. "Elisabetta. Elisabetta, daughter of a man who works on another's boat. Elisabetta who has many sisters and who is intended for the Church if she does not marry. I don't remember her family name, if I ever knew. Maybe Benedetto.Why not? It does not matter.What matters is that no one understands why Michelangelo Costa chooses this girl. No one can...oh,the word...to say a picture of: descrivere." "Describe?" "Si. Describe.No one can describe her.Small,they think. Brown, maybe. Maybe not so pretty, not so ugly. Just a girl. She sits by the seawall mending nets her family does not own. She is odd,too,her neighbors think.They think it is she who leaves little bit of shell and rock when she is done with the nets, little mosaico on the wall. So why? the piu bella girls ask, the ones with long,long necks, and long black hair, and noses that turn up at the end. Why this odd, nobody girl in her ugly dresses, with her dirty feet? "Michelangelo sends his cousins to her with gifts. A cameo, silk handkerchiefs, a fine pair of gloves. Again,the laugh.Then, you would not have laughed at a gift of gloves, piccola. Oh,you girls now. You want what? E-mails and ePods?" "That's iPods,Nonna." "Whatever. See,that word I know. Now, Elisabetta sends back the little girst. So my bisnonno sends bigger: pearls, meters of silk cloth, a horse. These,too,she will not take. And the people begin to look,and ask: Who is she, this nobody girl,to refuse him? No money,no beauty,no family name.You are a fool,they tell her. Accept. Accept! "And my proud bisnonno does not understand. He can have any girl in the town.So again,he gathers the gifts, he carries them himself, leads the horse. But Elisabetta is not to be found. She is not at her papa's house or in the square or at the seawall. Michelangelo fears she has gone to the convent. But no. As he stands at the seawall, a seabird,a gull, lands on his shoulder and says-" "Nonna-" "Shh! The girl tells him to follow the delfino....delfin? Dolphin! So he looks, and there, a dolphin with its head above the water says, 'Follow!' So he follows,the sack with gifts for Elisabetta on his back,like a peddler, the horse trailing behind.The dolphin leads him around the bay to a beach, and there is Elisabetta, old dress covered in sand,feet bare, just drawing circles in the sand. She starts to run, but Michelangelo calls to her. 'Why,' he asks her. 'Why do you hide? Why will you not take my gifts?' And she says..." I'd been fighting a losing battle with yawning for a while. I was failing fast. "I have no idea. 'I'm in love with someone else.'?

Electronic mail systems can, if used by many people, cause severe information overload problems. The cause of this problem is that it is so easy to send a message to a large number of people, and that systems are often designed to give the sender too much control of the communication process, and the receiver too little control…. People get too many messages, which they do not have time to read. This also means that the really important messages are difficult to find in the large flow of less important messages. In the future, when we get larger and larger message systems, and these systems get more and more interconnected, this will be a problem for almost all users of these systems.

Many surveys have been done on email frequency with respondents regularly saying that one of the main reasons they unsubscribe from emails is that they get sent too many. The data, however, tells a different story. When Zarrella looked at unsubscribe rates and click rates for different frequencies of emails he found that: Unsubscribe rates were higher for less frequently emailed lists than frequently mailed ones (rates falling from 0.7% for lists emailed once a month to 0.15% for lists mailed daily) Click rates decreased very little as email frequency increased, going down from around 6% per email for lists mailed once or twice per month to 5% per email for those emailed daily. And since the rate is per email, the daily emails generated over 20 times as many clicks overall. Zarrella’s conclusion was that “sending more email is not the marketing taboo many of us had thought it to be. As long as you’re following the guidelines set forth in the rest of this chapter and sending targeted, personalized and value-packed emails, sending more of them is better”.

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So if Rebecca wanted to hear the news about someone, she either had to e-mail them (which was only a little less weirdly formal these days than mailing a handwritten letter) or call them (which was far too intimate) or text them (and a text from someone you hadn’t kept in touch with regularly had a good chance of going ignored—people got too many texts to respond to them all). And all of these involved remembering that someone existed whom you hadn’t thought of in a while, an ability that had atrophied in the minds of people who could not remember a time without social networking,

awkward televised hug from the new president of the United States. My curtain call worked. Until it didn’t. Still speaking in his usual stream-of-consciousness and free-association cadence, the president moved his eyes again, sweeping from left to right, toward me and my protective curtain. This time, I was not so lucky. The small eyes with the white shadows stopped on me. “Jim!” Trump exclaimed. The president called me forward. “He’s more famous than me.” Awesome. My wife Patrice has known me since I was nineteen. In the endless TV coverage of what felt to me like a thousand-yard walk across the Blue Room, back at our home she was watching TV and pointing at the screen: “That’s Jim’s ‘oh shit’ face.” Yes, it was. My inner voice was screaming: “How could he think this is a good idea? Isn’t he supposed to be the master of television? This is a complete disaster. And there is no fricking way I’m going to hug him.” The FBI and its director are not on anyone’s political team. The entire nightmare of the Clinton email investigation had been about protecting the integrity and independence of the FBI and the Department of Justice, about safeguarding the reservoir of trust and credibility. That Trump would appear to publicly thank me on his second day in office was a threat to the reservoir. Near the end of my thousand-yard walk, I extended my right hand to President Trump. This was going to be a handshake, nothing more. The president gripped my hand. Then he pulled it forward and down. There it was. He was going for the hug on national TV. I tightened the right side of my body, calling on years of side planks and dumbbell rows. He was not going to get a hug without being a whole lot stronger than he looked. He wasn’t. I thwarted the hug, but I got something worse in exchange. The president leaned in and put his mouth near my right ear. “I’m really looking forward to working with you,” he said. Unfortunately, because of the vantage point of the TV cameras, what many in the world, including my children, thought they saw was a kiss. The whole world “saw” Donald Trump kiss the man who some believed got him elected. Surely this couldn’t get any worse. President Trump made a motion as if to invite me to stand with him and the vice president and Joe Clancy. Backing away, I waved it off with a smile. “I’m not worthy,” my expression tried to say. “I’m not suicidal,” my inner voice said. Defeated and depressed, I retreated back to the far side of the room. The press was excused, and the police chiefs and directors started lining up for pictures with the president. They were very quiet. I made like I was getting in the back of the line and slipped out the side door, through the Green Room, into the hall, and down the stairs. On the way, I heard someone say the score from the Packers-Falcons game. Perfect. It is possible that I was reading too much into the usual Trump theatrics, but the episode left me worried. It was no surprise that President Trump behaved in a manner that was completely different from his predecessors—I couldn’t imagine Barack Obama or George W. Bush asking someone to come onstage like a contestant on The Price Is Right. What was distressing was what Trump symbolically seemed to be asking leaders of the law enforcement and national security agencies to do—to come forward and kiss the great man’s ring. To show their deference and loyalty. It was tremendously important that these leaders not do that—or be seen to even look like they were doing that. Trump either didn’t know that or didn’t care, though I’d spend the next several weeks quite memorably, and disastrously, trying to make this point to him and his staff.

I’ve found a few helpful strategies for addressing difficulties with planning and problem solving: •Mindfulness. In this case, mindfulness isn’t some complex life practice. It’s just a matter of realizing, “Oh, wait, I’m doing that thing again, which means I need to go get the vacuum/sponge/scissors and take care of this little annoyance that will only take a minute to fix and, oh, think how good I’ll feel afterward.” •Routines. In the same way that routines can be helpful for getting everyday tasks done, they can work for problem solving too. For example, if I’m waiting for Sang to get ready to go out, I’ll walk around our home, intentionally looking for little problems to take care of. Inevitably there will be a pile of clean laundry that needs folding or dishes that need to be picked up. This same routine works in the kitchen while waiting for something to boil or in the bathroom while waiting for the shower water to warm up. •Reminder software or apps. There are many apps that will send you an email or phone alert for recurring household tasks. I have one that reminds me to wash the sheets every two weeks, trim the dog’s toenails once a week and clean my car every three months. If there are some problems that occur regularly, try preempting them with scheduled reminders. •Strategic reminders. Like the reminder apps, strategically placing visual reminders around the house can nudge you into acting on common problems. Leaving the vacuum in a high-traffic area not only reminds you to vacuum more often, but it makes it easier to get the job done because the tool you need is handy. •Use chunking. If a problem gets to the point where you recognize that something needs to be done but the size of the task is now overwhelming, try breaking it into smaller parts. For example, instead of “cleaning your bedroom” start with a goal of getting everything off the floor or collecting the dirty laundry and washing it. As you tackle these smaller tasks, it will become more obvious what else is left to be done.

Keep life simple – Too many times, we fill up our lives and schedules with things that are useless. Unnecessary decisions, unnecessary activities, checking your email too often or being on social media all day, trying to fill up your time too much with media entertainment, filling up your home with clutter and junk that you don’t need… keep it simple and you’ll find that life is more satisfying.

I make certain remarks here and there against the elephantine and unproductive organization known as the EU. I mean them. If ever an organization proliferated over-regulation and the reduction of the UK (as a member state) increasingly to a police state, this is it; moreover, a police state with fewer and fewer actual policemen in evidence on the streets to deal with the real criminals and far too many ‘jobsworths’ employed to read through our e-mails and regulate myriad other details of our personal lives. Honoré de Balzac put the general point rather well: ‘Bureaucracy is a giant mechanism, operated by pygmies.’ However, I mean no inferences to be drawn against the other individual member states themselves or their good citizens.

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Learn the power of “no” I was so busy working inside my company that I failed to work on it. I was answering support tickets, posting app store listings, making landing pages, writing low-level code, and doing other tasks that employees could’ve performed. If you can delegate work, do it. I should have said “no” to busywork and “yes” to growing my company. When I delegated work, I had time for professional development. Reading books on business and focusing on professional development were two reasons why my company grew into a mid-sized company. Too many founders focus on their day-to-day responsibilities. When I started, my issues were funding and product development. When my company became mid-sized, the issues centered around alignment, time-management, technical support, marketing, and automation. I learned how to set boundaries with customers and employees. Neglecting the power of “no” was why my company failed to reach the next level at certain stages. My boss at the software company was overwhelmed because he tried to perform the same work as his employees. He had hundreds of emails that remained unread. He once said he would wake up at 4am, but he still failed to complete all his tasks. Unlike him, I decided which problems were the most important to focus on. I transformed from a technician to an executive with a grand vision for the company.

Unfortunately, the same forces of speed and change that demand flexibility conspire to keep us rigid. We have so much information coming at us, and so many decisions to make, that we can quickly default to the first, best guess, which usually involves black-and-white thinking. And with little time to interact, we often reduce our relationships to transactions. With three hundred emails in your in-box demanding a response, we can all too easily default to a quick “reply” to our colleague, never thinking to ask about his child who has cancer.

Hi, Candace, this is Jeb Blount from Sales Gravy. The reason I am calling is to schedule an appointment with you to show you our new sales onboarding automation software. Many of my clients are frustrated because it takes too long to get new salespeople ramped up to full productivity and find that it's holding their business growth back. Our software typically cuts onboarding time and costs for new sales reps by 50 percent, and makes it super easy to manage new rep onboarding, giving you the peace of mind that your new hires will start selling fast. I have 2:00 PM on Thursday open. How about we get together for a short meeting so I can learn more about you and see whether it makes sense to schedule a demo?

Until that June day in 2004, PowerPoint had been the default tool for communication of ideas in many meetings at Amazon, just as it was and still is at many companies. Everybody knew its delights and perils. What could be more exhilarating than listening to a charismatic executive deliver a rousing presentation backed up by snappy phrases, dancing clip art, and cool slide transitions? So what if you couldn’t remember the details a few days later? And what could be worse than suffering through a badly organized presentation using a drab template and tons of text in a font too small to read? Or, worse still, squirming as a nervous presenter stumbled and faltered through slide after slide? The real risk with using PowerPoint in the manner we did, however, was the effect it could have on decision-making. A dynamic presenter could lead a group to approve a dismal idea. A poorly organized presentation could confuse people, produce discussion that was rambling and unfocused, and rob good ideas of the serious consideration they deserved. A boring presentation could numb the brain so completely that people tuned out or started checking their email, thereby missing the good idea lurking beneath the droning voice and uninspiring visuals

That’s why, when it comes to generating business ideas, customers come first. Before the product or service. Even before the idea. To build a business, you need someone to sell to. I can’t tell you how many times someone has emailed me saying, “What do you think of this business idea?” My auto-reply? “Have you asked what the customer thinks?” Steve Jobs said, “You have to start with the customer experience and work backwards.” Jeff Bezos, too, insists everyone at Amazon use a Customer First Approach to generate ideas and decide which to develop. The first of his sixteen Leadership Principles—Customer Obsession—starts by saying, “Leaders start with the customer and work backwards.” Working backwards prioritizes access to a group of customers (a group you probably belong to) and focuses on an aspect of a customer’s life that doesn’t work. If you do it this way, you’re assured of nailing the three Ws of business right from the start: Who you are selling to What problem you’re solving Where they are Your goals in this chapter are to use the Customer First Approach, to narrow in on three markets that you’ll target, to use your knowledge and experience of these markets to generate lots of ideas, and then to choose the three you think are the most likely to succeed. It’s the first step in the three-part Million Dollar Weekend process, in which you’ll learn to sell ideas to a small early adopter group before you’ve built the product (or spent a cent) in order to validate that there is a market that will pay. Repeat, fast and cheap, until it hits. Experiment, experiment, experiment—BOOM!

physical sharing and exchange of computer tapes and disks on which the code was recorded. In current Internet days, rapid technological advances in computer hardware and software and networking technologies have made it much easier to create and sustain a communal development style on ever-larger scales. Also, implementing new projects is becoming progressively easier as effective project design becomes better understood, and as prepackaged infrastructural support for such projects becomes available on the Web. Today, an open source software development project is typically initiated by an individual or a small group seeking a solution to an individual's or a firm's need. Raymond (1999, p. 32) suggests that "every good work of software starts by scratching a developer's personal itch" and that "too often software developers spend their days grinding away for pay at programs they neither need nor love. But not in the (open source) world...." A project's initiators also generally become the project's "owners" or "maintainers" who take on responsibility for project management." Early on, this individual or group generally develops a first, rough version of the code that outlines the functionality envisioned. The source code for this initial version is then made freely available to all via downloading from an Internet website established by the project. The project founders also set up infrastructure for the project that those interested in using or further developing the code can use to seek help, provide information or provide new open source code for others to discuss and test. In the case of projects that are successful in attracting interest, others do download and use and "play with" the code-and some of these do go on to create new and modified code. Most then post what they have done on the project website for use and critique by any who are interested. New and modified code that is deemed to be of sufficient quality and of general interest by the project maintainers is then added to the authorized version of the code. In many projects the privilege of adding to the authorized code is restricted to only a few trusted developers. These few then serve as gatekeepers for code written by contributors who do not have such access (von Krogh and Spaeth 2002). Critical tools and infrastructure available to open source software project participants includes email lists for specialized purposes that are open to all. Thus, there is a list where code users can report software failures ("bugs") that they encounter during field use of the software. There is also a list where those developing the code can share ideas about what would be good next steps for the project, good features to add, etc. All of these lists are open to all and are also publicly archived,

many people let themselves get sucked into the second activity—dealing with unplanned and unexpected things that show up—much too easily, and let the other two slide, to their detriment. It is often easier to get wrapped up in the urgent demands of the moment than to deal with your in-tray, e-mail, and the rest of your open loops.

Learning to appreciate the more subtle gifts in life comes with maturity and requires a degree of reverence for creation. Unfortunately, for too many of us, the constant interruptions of phone calls, texts and e-mails make it more difficult to nurture a sense of sacredness. As much as I enjoy technology, I know it can become a distraction to the point where I miss things like a good conversation, a beautiful sunset or the sound of laughter. Turning off the iPad or cell phone so I can be truly present is an act of love and makes a good spiritual practice. Terri Mifek

The cumulative impact of many poor decisions, slips in self-disciplines, and things put off until it is too late.

Judge ground himself against Michaels’ ass again, content with taking a little for himself too. “Does it feel like a joke?” His dick was hard and aching behind his own zipper. It was torturous and dangerous. Honestly that shit was getting exciting. He was pissed at first about the fight, but things were getting interesting. The fiery detective had many layers to him that Judge was going to enjoy unveiling little by little. Judge slowed his stroke. Relished the length and girth Michaels was blessed with. No wonder that punk bastard was begging in that email. Goddamn. It’d been a long damn time since he’d enjoyed a thick cock up… No. Fuck no! Michaels bucked in his arms, jolting Judge out of his thoughts. Squeezing tighter, Judge worked him from base to tip, twisting the cap before going back down and repeating over and over. Michaels shuddered and cursed in his arms, letting his head fall back on Judge’s shoulder. If he turned his head, he could kiss that coarse cheek; run his mouth and nose all the way down that alluring smell of testosterone, sweat, and bitterness that clung to Michaels, and bite him hard on that stubborn jaw he liked to jut out in defiance. He could feel how close Michaels was. Liked how he’d accepted defeat in this round. His hands were still braced against the wall, those swollen, bruised knuckles a testament that he’d put up a good fight, but he was no longer pushing. His taut body had gone lax and his jaw slack, panting in rhythm with Judge’s stroking. Oh god, the expression on his face… frowning in deep concentration to take what he needed. He’s fuckin’ beautiful. Jesus. “Judge. Make me come,” Michaels whispered, so painfully that Judge needed to witness the bliss he was getting ready to give the bruised man in his arms. He increased the speed of his fist, the slicking sound obscene in the small, dark room. Michaels was leaking for him, aching, pleading for him. For him to do what he promised. Judge buried his nose at the base of Michaels’ throat and squeezed his eyes shut, damn he couldn’t watch. He ground his hips forward at the same time he pulled Michaels back into him. “Fuuuuck.” Did that come from him?

My favourite quotes, Part Two -- from Michael Connelly's "Harry Bosch" series The Black Box On Bosch’s first call to Henrik, the twin brother of Anneke - Henrik: "I am happy to talk now. Please, go ahead.” “Thank you. I, uh, first want to say as I said in my email that the investigation of your sister’s death is high priority. I am actively working on it. Though it was twenty years ago, I’m sure your sister’s death is something that hurts till this day. I’m sorry for your loss.” “Thank you, Detective. She was very beautiful and very excited about things. I miss her very much.” “I’m sure you do.” Over the years, Bosch had talked to many people who had lost loved ones to violence. There were too many to count but it never got any easier and his empathy never withered. The Burning Room 2 Grace was a young saxophonist with a powerful sound. She also sang. The song was “Somewhere Over the Rainbow,” and she produced a sound from the horn that no human voice could ever touch. It was plaintive and sad but it came with an undeniable wave of underlying hope. It made Bosch think that there was still a chance for him, that he could still find whatever it was he was looking for, no matter how short his time was. ---------------- He grabbed his briefcase off his chair and walked toward the exit door. Before he got there, he heard someone clapping behind him. He turned back and saw it was Soto, standing by her desk. Soon Tim Marcia rose up from his cubicle and started to clap. Then Mitzi Roberts did the same and then the other detectives. Bosch put his back against the door, ready to push through. He nodded his thanks and held his fist up at chest level and shook it. He then went through the door and was gone. The Burning Room 3 “What do you want to know, Bosch?” Harry nodded. His instinct was right. The good ones all had that hollow space inside. The empty place where the fire always burns. For something. Call it justice. Call it the need to know. Call it the need to believe that those who are evil will not remain hidden in darkness forever. At the end of the day Rodriguez was a good cop and he wanted what Bosch wanted. He could not remain angry and mute if it might cost Orlando Merced his due. ------------ “I have waited twenty years for this phone call . . . and all this time I thought it would go away. I knew I would always be sad for my sister. But I thought the other would go away.” “What is the other, Henrik?” Though he knew the answer. “Anger . . . I am still angry, Detective Bosch.” Bosch nodded. He looked down at his desk, at the photos of all the victims under the glass top. Cases and faces. His eyes moved from the photo of Anneke Jespersen to some of the others. The ones he had not yet spoken for. “So am I, Henrik,” he said. “So am I.” Angle of Investigation 1972 They were heading south on Vermont through territory unfamiliar to him. It was only his second day with Eckersly and his second on the job. Now He knew that passion was a key element in any investigation. Passion was the fuel that kept his fire burning. So he purposely sought the personal connection or, short of that, the personal outrage in every case. It kept him locked in and focused. But it wasn’t the Laura syndrome. It wasn’t the same as falling in love with a dead woman. By no means was Bosch in love with June Wilkins. He was in love with the idea of reaching back across time and catching the man who had killed her. The Scarecrow At one time the newsroom was the best place in the world to work. A bustling place of camaraderie, competition, gossip, cynical wit and humor, it was at the crossroads of ideas and debate. It produced stories and pages that were vibrant and intelligent, that set the agenda for what was discussed and considered important in a city as diverse and exciting as Los Angeles.

BUILDING RENEWAL INTO YOUR WORKDAY – Tony Schwartz Zeke is a creative director at a large agency. The workday he described when we first met was typical of the managers and leaders I meet in my travels. After six or six and a half hours of sleep—which never felt like enough—Zeke’s alarm went off at 5:30 a.m. each morning. His first move was to take his iPhone off the night table and check his e-mail. He told himself he did this in case something urgent had come in overnight, but the truth was he just couldn’t resist. Zeke tried to get to the gym at least two times a week, but he traveled frequently, and at home he was often just too tired to work out. Once he got to work—around 7:30 a.m. most days—Zeke grabbed a cup of coffee, sat down at his desk, and checked his e-mail again. By then, twenty-five or more new messages were typically waiting in his in-box. If he didn’t have an early meeting, he might be online for an hour or more without once looking up. Zeke’s days were mostly about meetings. They were usually scheduled one after the other with no time in between. As a result, he would race off to the next meeting without digesting what he’d just taken in at the last one. Lunch was something Zeke squeezed in. He usually brought food back to his desk from the cafeteria and worked while he ate. Around two or three in the afternoon, depending on how much sleep he’d gotten the previous night, Zeke began to feel himself fading. Given his company’s culture, taking even a short nap wasn’t an option. Instead, for a quick hit of energy, he found himself succumbing to a piece of someone’s leftover birthday cake, or running to the vending machine for a Snickers bar. With so many urgent demands, Zeke tended to put off any intensive, challenging work for later. By the end of the day, however, he rarely had the energy to get to it. Even so, he found it difficult to leave work with so much unfinished business. By the time he finally did, usually around 7:30 or 8 p.m., he was pretty much running on empty. After dinner, Zeke tried to get to some of the work he had put off earlier in the day. Much of the time, he simply ended up returning to e-mail or playing games online. Either way, he typically stayed up later than he knew he should. How closely does this match your experience? To the extent that it does resonate, how did this happen? Most important, can you imagine working the way you do now for the next ten or twenty years? YOUR CAPACITY IS LIMITED The challenge is that the demand in our lives increasingly exceeds our capacity.

Marc Goodman is a cyber crime specialist with an impressive résumé. He has worked with the Los Angeles Police Department, Interpol, NATO, and the State Department. He is the chief cyber criminologist at the Cybercrime Research Institute, founder of the Future Crime Institute, and now head of the policy, law, and ethics track at SU. When breaking down this threat, Goodman sees four main categories of concern. The first issue is personal. “In many nations,” he says, “humanity is fully dependent on the Internet. Attacks against banks could destroy all records. Someone’s life savings could vanish in an instant. Hacking into hospitals could cost hundreds of lives if blood types were changed. And there are already 60,000 implantable medical devices connected to the Internet. As the integration of biology and information technology proceeds, pacemakers, cochlear implants, diabetic pumps, and so on, will all become the target of cyber attacks.” Equally alarming are threats against physical infrastructures that are now hooked up to the net and vulnerable to hackers (as was recently demonstrated with Iran’s Stuxnet incident), among them bridges, tunnels, air traffic control, and energy pipelines. We are heavily dependent on these systems, but Goodman feels that the technology being employed to manage them is no longer up to date, and the entire network is riddled with security threats. Robots are the next issue. In the not-too-distant future, these machines will be both commonplace and connected to the Internet. They will have superior strength and speed and may even be armed (as is the case with today’s military robots). But their Internet connection makes them vulnerable to attack, and very few security procedures have been implemented to prevent such incidents. Goodman’s last area of concern is that technology is constantly coming between us and reality. “We believe what the computer tells us,” says Goodman. “We read our email through computer screens; we speak to friends and family on Facebook; doctors administer medicines based upon what a computer tells them the medical lab results are; traffic tickets are issued based upon what cameras tell us a license plate says; we pay for items at stores based upon a total provided by a computer; we elect governments as a result of electronic voting systems. But the problem with all this intermediated life is that it can be spoofed. It’s really easy to falsify what is seen on our computer screens. The more we disconnect from the physical and drive toward the digital, the more we lose the ability to tell the real from the fake. Ultimately, bad actors (whether criminals, terrorists, or rogue governments) will have the ability to exploit this trust.

Prayer is conversation with God. ~ Shirley Tye         What Is A Prayer Partner?     “And pray in the Spirit on all occasions with all kinds of prayers and requests. With this in mind, be alert and always keep on praying for all the saints” (Ephesians 6:18).     As a teenager, I read Dale Carnegie’s book, How To Win Friends and Influence People. His simple advice to win friends by becoming genuinely interested in them intrigued me. To show interest all you needed to do was to ask questions and listen to their responses.   But for me, even better than being listened to is being prayed for. I am delighted to have formal prayer partners and to be a member of prayer groups.   One such partner is JoAnn. We met briefly at a 3-day women’s conference. When we first arrived at this conference, the organizers took our photos. On the last day, we were given the picture of another woman – our prayer partner. I keep a picture of her beside my computer. She is posed in front of a stone fireplace with a shy smile. On the back of the photo, I have written her name and address with the names of her husband and two grown children. Although I have not talked to JoAnn in many years, I still pray for her and I am confident that she prays for me.   I am also a member of a Christian writers’ group, The Word Guild. I have joined a smaller team within this group, aptly called the Prayer Team. Members of the Guild submit their prayer requests via email, and we pray for these people. On top of that, the organizer picks four specific members to pray for each week. Many of these people I may never meet and may know nothing more than their names. But I pray for them regularly and I am confident that they pray for me.   Lastly, at my church, a program called Secret Sisters has been introduced. I filled out an information form, including my favourite scripture verse, and submitted it to the organizer. In return, I received the name of a church “sister” to pray for over the next year. At the end of the year, we will reveal ourselves to our secret sisters. I pray for my sister regularly and am confident that she prays for me.   I hold these partners in high esteem and count them as some of my best friends. There is power in prayer. If you are not already praying for someone specific, I challenge you to seek out a partner.       Prayer is talking to Him and listening to Him, too. Sweet communion! ~ Pat Gerbrandt        

But in the weeks and months after Chidi died, still engulfed in darkness, I felt ready to die too; by which I mean that losing the person I loved most in the world seemed equivalent to losing the world itself. In truth, like many who experience what is sometimes called catastrophic loss, I felt like the world had actually ended, but for some reason I was left behind, expected to do laundry and respond to emails within a reasonable time frame.

I’d recently told her that I’d become weary of my work, for all the same boring reasons privileged people get sick of their white-collar jobs: too many meetings, too much email, and too much paperwork.

I would get to work and rather than write the report, which was clearly the most important thing for me to do, I’d check my email. If there was anything in my inbox that required even a modicum of attention, I’d tell myself I needed to do that before starting on the report. And, of course, by the time I was done with that first email, more had come in that needed attention. It didn’t take much to convince myself I needed to do that before I started. Only near the end of the workday would I finally sit down to write the report, mentally exhausted. When you step back and think about it for a second, I was giving one of the most important things I wanted to do the worst of myself. Email, which I dread on the best of days, was getting my most energetic and creative self. Many of us do this with our partners too. By the time everything we need to do over the course of a long day is finished, we’re exhausted. And this is the time we give to our spouse, the most important person in our lives!

A Tale of Two Brains Let me paint a picture of a day in the life of someone who doesn’t have a Second Brain, and someone who does. See if either of these descriptions sounds familiar. Nina wakes up on Monday morning, and before her eyes even open, thoughts are flooding her brain. Things to do, things to think about, things to decide. It all comes rushing in from the depths of her subconscious, where it’s been simmering all weekend. Nina’s thoughts continue to swirl around her brain as she gets ready for work. Like jittery birds, they flit and flutter around her head because they have nowhere else to rest. There is a constant hum of background anxiety that she has come to expect, as she wonders what needs her attention and what she may be missing. After a hectic morning, Nina finally sits down at her desk to start her workday, opens up her email inbox, and is instantly engulfed by a torrent of new messages. Flashing with urgent subject lines and the names of important senders, these demands fill her with a cold adrenaline rush. She knows that her morning is shot, her own plans ruined. Pushing aside the important work she wanted to focus on this morning, Nina settles in for a long slog of replying to emails. By the time she gets back from lunch, Nina is finally done handling the most urgent issues. It’s finally time to focus on the priorities she’s set for herself. This is when the reality sets in: after a morning spent fighting fires, she’s far too scatterbrained and tired to focus. Like so many times before, Nina lowers her expectations, settling for chipping away slowly at her ever-expanding to-do list full of other people’s priorities.

You need a good process for qualifying prospects before they get to you so you’re not stuck doing demos with people who will pay you $30 a month or are the wrong fit for your product. Dialing in your positioning, website, and marketing is one way to make sure you’re attracting the right prospects and weeding out those who aren’t a good match. Using a qualifying form to schedule a demo is also good. Have them put in the company’s name, the company’s size, their best work email, and other information you need to know. Weeding through those prospects can be time-consuming—especially if you have a dual funnel with low-priced and enterprise-level tiers. Here’s a hack: At Drip, anytime someone clicked “Book a Demo,” they got a pop-up that asked for their name and value metric (i.e., how many subscribers they had). If they put in a low number, they were redirected to a page with a video demo, a 10-minute screencast of me walking through the product. If they put in a high number, they were directed to our scheduling link to book a time for a more extensive conversation. As Drip grew, the cutoff number for in-person demos grew, too. At first, we were doing demos for people in our lowest tiers because it was early and we wanted to learn about our market by talking to anyone we could. Bit by bit, we ratcheted up the number on the form based on how many salespeople had the bandwidth to run demos.

It’s Taking Customers Too Long to Find Value. If customers aren’t seeing value in your product, it could be a matter of education. The standard approaches are to send onboarding emails to orient them to your product (see Val Geisler’s Dinner Party Strategy) and to hire a customer success manager to walk new accounts through the onboarding process (assuming their price point makes this worthwhile). When you have a high price point, hiring someone to help with onboarding can go a long way toward helping your customer find value. Essentially, you’re trying to help new customers find your minimum path to awesome (MPA). Basically, the moment when everything clicks and your customer says, “This is amazing!” For a social media scheduling app, maybe it’s when they load the first few posts and realize they can sit back and let your product take care of the rest. For an email product, it could be the minute they get a form installed on their website and start seeing new subscribers. It’s not always easy to find the MPA. Your product might be so complicated that there are many paths to seeing value. In that case, the burden is on you to educate your customers about how to get the most value in the shortest amount of time. One way to shortcut the process is to interview customers who are actively using the product and ask them when they first realized how your product would help them. With Drip, we even built a custom internal dashboard to track where trial users were along the path to awesome. Had they created their first email list? Installed a form on their site? Activated that form? I could watch individuals or groups of users go through those steps during the trial phase and see a leading indicator of how many were likely to convert into paying customers.

The same self-defeating pattern applies to many of our attempts to become more productive at work. A few years ago, drowning in email, I successfully implemented the system known as Inbox Zero, but I soon discovered that when you get tremendously efficient at answering email, all that happens is that you get much more email. Feeling busier—thanks to all that email—I bought Getting Things Done, by the time management guru David Allen, lured by his promise that it is “possible for a person to have an overwhelming number of things to do and still function productively with a clear head” and “what the martial artists call a ‘mind like water.’ ” But I failed to appreciate Allen’s deeper implication—that there’ll always be too much to do—and instead set about attempting to get an impossible amount done. In fact, I did get better at racing through my to-do list, only to find that greater volumes of work magically started to appear. (Actually, it’s not magic; it’s simple psychology, plus capitalism. More on that later.)

Many of us believe that we need to appeal to people’s rational minds to gain their support for our projects and goals. Just explain the merits of the case using logic and data, and others will rise up in support. And so we present rational arguments in lengthy emails and PowerPoint presentations in an effort to convince. And if we can’t snare people’s attention with one email, well, we just send another one, and another one. If they don’t “get it,” we hammer our argument even harder. We fall once again into the “do-more” paradigm of work, drowning people in an all-too-familiar avalanche of emails, slides, texts, reports, and data. Communicating more of the same when people aren’t listening or accepting our message doesn’t seem like a smart way to work.

Don’t drink any alcohol, period—and if you absolutely, positively must, limit yourself to one drink before about 6 p.m. Alcohol probably impairs sleep quality more than any other factor we can control. Don’t confuse the drowsiness it produces with quality sleep. Don’t eat anything less than three hours before bedtime—and ideally longer. It’s best to go to bed with just a little bit of hunger (although being ravenous can be distracting.) Abstain from stimulating electronics, beginning two hours before bed. Try to avoid anything involving a screen if you’re having trouble falling asleep. If you must, use a setting that reduces the blue light from your screen. For at least one hour before bed, if not more, avoid doing anything that is anxiety-producing or stimulating, such as reading work email or, God help you, checking social media. These get the ruminative, worry-prone areas of our brain humming, which is not what you want. For folks who have access, spend time in a sauna or hot tub prior to bed. Once you get into the cool bed, your lowering body temperature will signal to your brain that it’s time to sleep. (A hot bath or shower works too.) The room should be cool, ideally in the midsixties. The bed should be cool too. Use a “cool” mattress or one of the many bed-cooling devices out there. These are also great tools for couples who prefer different temperatures at night, since both sides of the mattress can be controlled individually. Darken the room completely. Make it dark enough that you can’t see your hand in front of your face with your eyes open, if possible. If that is not achievable, use an eye shade. I use a silky one called Alaska Bear that costs about $8 and works better than the fancier versions I’ve tried. Give yourself enough time to sleep—what sleep scientists call a sleep opportunity. This means going to bed at least eight hours before you need to wake up, preferably nine. If you don’t even give yourself a chance to get adequate sleep, then the rest of this chapter is moot. Fix your wake-up time—and don’t deviate from it, even on weekends. If you need flexibility, you can vary your bedtime, but make it a priority to budget for at least eight hours in bed each night. Don’t obsess over your sleep, especially if you’re having problems. If you need an alarm clock, make sure it’s turned away from you so you can’t see the numbers. Clock-watching makes it harder to fall asleep. And if you find yourself worrying about poor sleep scores, give yourself a break from your sleep tracker.

What’s Slipping Under Your Radar? Word Count: 1096 Summary: Ben, a high-level leader in a multi-national firm, recently confessed that he felt like a bad father. That weekend he had messed up his Saturday daddy duties. When he took his son to soccer practice, Ben stayed for a while to support him. In the process, though, he forgot to take his daughter to her piano lesson. By the time they got to the piano teacher’s house, the next student was already playing. This extremely successful businessman felt like a failure. Keywords: Dr. Karen Otazo, Global Executive Coaching, Leadership Article Body: Ben, a high-level leader in a multi-national firm, recently confessed that he felt like a bad father. That weekend he had messed up his Saturday daddy duties. When he took his son to soccer practice, Ben stayed for a while to support him. In the process, though, he forgot to take his daughter to her piano lesson. By the time they got to the piano teacher’s house, the next student was already playing. This extremely successful businessman felt like a failure. At work, one of Ben’s greatest strengths is keeping his focus no matter what. As a strategic visionary, he keeps his eyes on the ongoing strategy, the high-profile projects and the high-level commitments of his group. Even on weekends Ben spends time on email, reading and writing so he can attend the many meetings in his busy work schedule. Since he is so good at multi-processing in his work environment, he assumed he could do that at home too. But when we talked, Ben was surprised to realize that he is missing a crucial skill: keeping people on his radar. Ben is great at holding tasks and strategies in the forefront of his mind, but he has trouble thinking of people and their priorities in the same way. To succeed at home, Ben needs to keep track of his family members’ needs in the same way he tracks key business commitments. He also needs to consider what’s on their radar screens. In my field of executive coaching, I keep every client on my radar screen by holding them in my thinking on a daily and weekly basis. That way, I can ask the right questions and remind them of what matters in their work lives. No matter what your field is, though, keeping people on your radar is essential. Consider Roger, who led a team of gung-ho sales people. His guys and gals loved working with him because his gut instincts were superb. He could look at most situations and immediately know how to make them work. His gut was great, almost a sixth sense. But when Sidney, one of his team of sales managers, wanted to move quickly to hire a new salesperson, Roger was busy. He was managing a new sales campaign and wrangling with marketing and headquarters bigwigs on how to position the company’s consumer products. Those projects were the only things on his radar screen. He didn’t realize that Sidney was counting on hiring someone fast. Roger reviewed the paperwork for the new hire. It was apparent to Roger that the prospective recruit didn’t have the right background for the role. He was too green in his experience with the senior people he’d be exposed to in the job. Roger saw that there would be political hassles down the road which would stymie someone without enough political savvy or experience with other parts of the organization. He wanted an insider or a seasoned outside hire with great political skills. To get the issue off his radar screen quickly, Roger told Human Resources to give the potential recruit a rejection letter. In his haste, he didn’t consult with Sidney first. It seemed obvious from the resume that this was the wrong person. Roger rushed off to deal with the top tasks on his radar screen. In the process, Sidney was hurt and became angry. Roger was taken by surprise since he thought he had done the right thing, but he could have seen this coming.

I didn’t want to call Belly for help. I was pissed at her. It wasn’t just that she’d picked Conrad. That was old news. She was always going to pick Conrad. But we were friends too. How many times had she called me since my mom died? Twice? A few texts and emails?

Instead of staying overnight on that trip as planned, many of her friends went home, because it was easier to do the work themselves—finding the snacks, getting the gift, managing soccer—than to walk their husbands through doing it, or to deal with anxious calls or snarky texts. She came back from her trip and started to make a spreadsheet of all the tasks that were her responsibility in her marriage—all the things on her plate, big and small. It ended up growing into a massive spreadsheet, which she emailed to her husband as a way of opening up a conversation about the division of labor in their home. I can’t do that. It’s too late to do anything about the inequity in my now-kaput marriage. But I made the list of tasks anyway. I wanted to see in black and white what I’d been doing in the marriage. Reader, I was going to show you the list, but I decided against it. You don’t need the list. Looking at it, I thought, No wonder so many divorced men get remarried right away and so many divorced women stay on their own. I saw something I’m still trying to process: My life looked surprisingly like my mother’s. My mother didn’t go to college, married at twenty, and had me at twenty-four. I went to college and graduate school, published my first book and got married at twenty-eight (at which age she already had three children), and had my children in my thirties. Still, still, my life looked a lot like hers.

John Wiley & Sons, Inc. New York • Chichester • Weinheim • Brisbane • Singapore • Toronto This book is printed on acid-free paper. Copyright @ 2000 by Robert A. Carter. All rights reserved Title page photo: Buffalo Bill and the Wild West show cast, c. 1908. (Buffalo Bill Historical Center, Cody, Wyoming) Published by John Wiley & Sons, Inc. . Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA'01923, (978) 750-8400, fax (978) 750-4744. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 605 Third Avenue, New York, NY 10158-0012, (212) 850-6011, fax (212) 850.6008, email: PERMREQ@WILEY.COM. Library of Congress Cataloging-in-Publication Data Carter, Robert A.. Buffalo Bill Cody: the man behind the legend / Robert A. Carter p. cm. Includes bibliographical references (p.. 477) and index. ISBN 0-471-31996-1 (cloth : alk. paper) 1. Buffalo Bill, 1846-1917. 2. Pioneers-West (U.S.)-Biography. 3. Entertainers-United States-Biography. 4. Scouts and scouting-West (U.S.)- Biography. 5. West (U.S.)-Biography. 6. Frontier and pioneer life-West (U.S.) 7. Buffalo Bill's Wild West Show-History. I. Title. F594.B63 C37 2000 978'.02'092-dc2l [B] 00-020368 Printed in the United States of America . . 10 9 8 7 6 5 4 3 2 1. For my two beloved sons, Jonathan and Randy-they, too, are westerners There are many men, but few heroes. -Herodotus

My email address, jeff@amazon.com, is well known. I keep that address and read my emails, though I don’t see every single one anymore because I get too many. But I see a lot of them, and I use my curiosity to pick out certain emails. For example, I’ll get one from a customer about a defect. We’ve done something wrong. That’s usually why people are writing us—not always, but usually they’re writing us because we’ve screwed up their order somehow. So I’m looking at an email, and for some reason something may seem a little odd about it. So I’ll ask the Amazon team to do a case study and find the real root cause or causes—and then do real root fixes. So then, when you fix it, you’re not just fixing it for that one customer. You’re fixing it for every customer, and that process is a gigantic part of what we do. So if I have a failed order or a bad customer experience, I treat it just like that.

I felt the weight of that responsibility even more now that I had seen firsthand what life here had been like. I took the donuts and juice to a little table we had set up in the Blue Room. I opened the box and set out some paper cups. Matthews was the first to arrive at the table. “Thank you, Carrie Jo.” “My pleasure. Have you heard anything from C. M. Lowell on those mantelpieces? I know it’s only been a few weeks, but TD is going to need to install them before they cut the molding for the rest of the room.” “Right. I’ll put a call in to them this morning. I’d forgotten about that. I’ve got some leads on paintings for the two main parlors. One is pretty incredible; I emailed you photos of both of them. Don’t forget, we’ve got boxes of paintings in the attic. And good news—we have air up there now, too. If you can’t find what you want, there is plenty of room in the budget, but many of the local families are willing to allow us to use their pieces. With all credits, of course.” I couldn’t figure Hollis Matthews out: one minute he was cold and distant, and the next he was kind and friendly. One thing I knew for sure—he was always a man with a plan. “Great. I’ll check out those pictures and let you know. I’ve got some plans ready for the ladies’ parlor, including a significant display of Augusta Evans books. I’ll have those to you by the end of next week.” With a nod of his salt-and-pepper head, he walked away, probably off to call about those mantelpieces. I invited the interns to have a donut and took a few minutes to get to know them. There were two Rachels, Rachel Kowalski and Rachel McGhee, and James Pittman. All of them were excellent archaeological students who had earned their spots on our team. I’d Skyped with them individually before I came to Mobile, but this was the first time we’d met in person. “Well, guys, are you ready for the grand tour? It’s the same one visitors will take once the museum is open.” We started in the ladies’ parlor, continued on to the men’s parlor and the Blue Room, and then went up the opposite side of the hall to the servants’ waiting area, the music room and the ballroom. There were of course a myriad of

Provide a full biography. Some of your readers will be more interested in your full bio. This is the place to provide it. You should share your education, your work history, any books you have written, current interests or hobbies, your family, and so forth. The more you can be a real person, the more people will connect with you. 105 10. Tell them how to contact you. Why hide this? Make it easy. Though it sometimes creates additional work for me, I enjoy hearing from my readers and even answering questions as time permits. (Make it clear what not to contact you about too.) You will also want visitors to follow you on Twitter and Facebook, so provide links to those pages. Finally, you might want to create a separate About page for your Twitter profile so you can make your page more specific to Twitter followers. This is the page you then link to in your Twitter profile. While this list provides a top ten, there are a couple of additional items you might want to include. These are, in my opinion, optional: 11. Include a photo or video. Since I currently have several on my sidebar already (they rotate with every screen refresh), I don’t have a separate one on my About page. If you don’t have one there, please do include one on your About page. People want to see what you look like! And, please, if you’re forty, don’t use your high school graduation picture or a Photoshopped photo. Be authentic. Be real. You might also consider adding a short video welcome. This could add even more personality and warmth. 12. Add a colophon. Publishers used to add these at the end of books to describe details about the fonts and paper used. You can use it to describe the technologies you are using in your blog (e.g., blogging system, themes, hosting service, and so on), along with design notes about type fonts, photography, and anything else you deem noteworthy. You’d be surprised at how many e-mails I get about these items every week. 13. Consider a disclaimer. This is especially important if you work for someone else. You don’t want your readers to confuse your blog posts with your company or organization’s official position.

You asked me who I’d been seeing? The mystery guy?” “Ohhhhhh.” Emily’s eyes lit up at the promise of early morning gossip. “Why, yes. I do remember that.” Emily rested her chin on her hands, settling in for my story. “I don’t think you need me for this.” Simon threw up defensive hands and went into the kitchen in search of coffee. I gave him a thin smile of appreciation that he didn’t see, then I turned back to Emily and, for the first time, spilled the whole story. Of being so lonely I couldn’t handle it anymore. Of drinking one glass of wine too many and sending that first message to Dex. His response. Our emails. Texts. And realizing last night that it had all been a lie. “So . . .” While I’d been talking Emily refilled our coffee mugs, and now she sat down again, staring hard at my laptop. “All this time you thought it was Dex, but it was Daniel writing to you instead?” “Exactly.” I nodded emphatically. “Are you kidding me?” I jumped at Simon’s voice, harsher, angrier than I was used to hearing him. He was back, leaning against the archway again, his own mug of coffee in his hands. “What kind of Cyrano de Bergerac bullshit is that?” Emily clucked her tongue and turned in her chair. “I don’t know about that,” she said. “Of course it is!” He gestured to my laptop. “Look, I’ve known the Dueling Kilts for years. They’ve played the Faire since . . . well, I think since the first year we started hiring outside acts. And they’re great guys. But there’s no way that Dex MacLean could string together a coherent sentence, much less an elaborate email.” “Hey.” I felt a lick of defensive anger for the hottie I’d hooked up with. But then I thought about it and, well, Simon wasn’t wrong. Hadn’t I thought something similar when I’d first started hearing from Dex? Daniel? Who-the-hell-ever? “Okay, yeah,” I said. “That’s fair.” Simon’s smile wasn’t unkind as he finished his point. “Which means he got Daniel to write those emails for him. And that’s classic Cyrano.” “Yeah, but what about the texts?” Emily picked up my phone and waved it at him. “Daniel was using his own phone number. You think Dex was standing over his shoulder, telling him what to say?” “He could have been.” “I don’t think so. Besides, in the original play, Cyrano and Christian were both in love with Roxane, but Cyrano sacrificed his chance to be with her because he thought she loved Christian more. But we don’t know if that’s the case here. Maybe Daniel . . .” “What the hell is wrong with you two?” I closed my laptop with a snap and took my phone back from Emily. “You’re both nerds, you know that? In this century we don’t go straight for a Cyrano reference. We call it catfishing.” Simon snorted, and Emily bit down on her bottom lip, but amusement danced in her eyes. “Well, yeah. That’s true. But Simon does have a point.” “Of course I do.” He blew across the top of his mug before taking a sip. I narrowed my eyes at him. “Don’t you have sets to finish painting?

Our collective enthusiasm for applying computer technology to every aspect of life has resulted in a tremendous amount of poorly designed technology. That badly designed technology is getting in the way of everyday life rather than making life easier. Simple things like finding a new friend's phone number or up-to-date email address have become time-consuming. The problem here, as in so many cases, is too much technology and not enough people. We turned over record-keeping to computational systems but fired all the humans who kept the information up-to-date. Now, since nobody goes through and makes sure all the contact information is accurate in every institutional directory, it is more difficult than ever to get in touch with people.

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First published in 2020 this book contains over 560 easily readable compact entries in systematic order augmented by an extensive bibliography, an alphabetical list of countries and locations of individuals final resting places (where known) and a day and month list in consecutive order of when an individual died. It details the deaths of individuals, who died too early and often in tragic circumstances, from film, literature, music, theatre, and television, and the achievements they left behind. In addition, some ordinary people who died in bizarre, freak, or strange circumstances are also included. It does not matter if they were famous or just celebrated by a few individuals, all the people in this book left behind family, friends and in some instances devotees who idolised them. Our heartfelt thoughts and sympathies go out to all those affected by each persons death. Whether you are concerned about yourself, a loved one, a friend, or a work colleague there are many helplines and support groups that offer confidential non-judgemental help, guidance and advice on mental health problems (such as anxiety, bereavement, depression, despair, distress, stress, substance abuse, suicidal feelings, and trauma). Support can be by phone, email, face-to-face counselling, courses, and self-help groups. Details can be found online or at your local health care organisation. There are many conspiracy theories, rumours, cover-ups, allegations, sensationalism, and myths about the cause of some individual’s deaths. Only the facts known at the time of writing are included in this book. Some important information is deliberately kept secret or undisclosed. Sometimes not until 20 or even 30 years later are full details of an accident or incident released or in some cases found during extensive research. Similarly, unsolved murders can be reinvestigated years later if new information becomes known. In some cases, 50 years on there are those who continue to investigate what they consider are alleged cover-ups. The first name in an entry is that by which a person was generally known. Where relevant their real name is included in brackets. Date of Death | In the entry detailing the date an individual died their age at the time of their death is recorded in brackets. Final Resting Place | Where known details of a persons final resting place are included. “Unknown” | Used when there is insufficient evidence available to the authorities to establish whether an individuals’ death was due to suicide, accident or caused by another. Statistics The following statistics are derived from the 579 individual “cause of death” entries included in this publication. The top five causes of death are, Heart attack/failure 88 (15.2%) Cancer 55 (9.5%) Fatal injuries (plane crash) 43 (7.4%) Fatal injuries (vehicle crash/collision) 39 (6.7%) Asphyxiation (Suicide) 23 (4%). extract from 'Untimely and Tragic Deaths of the Renowned, The Celebrated, The Iconic

It’s nice to have more than just the basics of survival.” “Is it? Maybe. I don’t know. I think it’s a trap. We have all this ‘stuff.’ And we think we need it. But it never feels like enough, and we only end up working to defend it, and to get more. And we have all these labor-saving devices. So now we have this life that’s almost entirely devoid of labor. A few centuries ago, there was work involved in everyday survival. And I can’t know this for a fact, Max, but I have a really strong suspicion that not too many people were neurotic back then. Who had the time for it? Now we spend our spare time getting addicted. To drugs or alcohol, or our smartphones, or the internet, or checking our email, or shopping for all that ‘more stuff’ we think we need.

THERE’S a square in the upper right-hand corner of your computer keyboard that probably looks more banged up than it did a week or two ago. It’s the one marked “delete.” I’ll bet that you’ve been giving it a workout lately, pressing it hard and often, moving relentlessly backward over your emails, fretting and fussing and killing off nearly as many words as you birth. Are they open to misinterpretation? Is their tone too mischievous or meanspirited? Delete, delete, delete. Better safe than Sony’d.

Were all the geniuses of history to focus on this single theme, they could never fully express their bafflement at the darkness of the human mind. No person would give up even an inch of their estate, and the slightest dispute with a neighbor can mean hell to pay; yet we easily let others encroach on our lives—worse, we often pave the way for those who will take it over. No person hands out their money to passersby, but to how many do each of us hand out our lives! We’re tight-fisted with property and money, yet think too little of wasting time, the one thing about which we should all be the toughest misers.” —SENECA, ON THE BREVITY OF LIFE, 3.1–2 Today there will be endless interruptions: phone calls, emails, visitors, unexpected events. Booker T. Washington observed that “the number of people who stand ready to consume one’s time, to no purpose, is almost countless.” A philosopher, on the other hand, knows that their default state should be one of reflection and inner awareness. This is why they so diligently protect their personal space and thoughts from the intrusions of the world. They know that a few minutes of contemplation are worth more than any meeting or report. They also know how little time we’re actually given in life—and how quickly our stores can be depleted. Seneca reminds us that while we might be good at protecting our physical property, we are far too lax at enforcing our mental boundaries. Property can be regained; there is quite a bit of it out there—some of it still untouched by man. But time? Time is our most irreplaceable asset—we cannot buy more of it. We can only strive to waste as little as possible.

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