“
Most often the ability to combine the correct tone, inflection, and volume (TIV) with your words is natural and easy in everyday life. But when we’re in an uncomfortable situation, our emotions can get the best of us and cause the combination to be off-balance. Although the words we choose are important, the way we say them can be more important. Our body language also plays a big part in the message we convey. A great example of how all of these pieces (voice [TIV], words, body language) play a role in our demeanor is to observe how a child responds to a situation. It’s so easy to tell when children are mad, sad, or happy. They absolutely wear their emotions on their sleeves. Your collective demeanor (body language, eye contact, facial expression, voice [TIV]) should match the message you want to convey in all situations. 1. Body Language: Posture should be relaxed, but alert and confident. Stand with your feet slightly staggered (one foot slightly ahead of the other) about shoulder-width apart, with your weight evenly distributed over both feet. Keep your back straight, your head up, and your hands up in front of you in some fashion. Avoid folding your arms or having your hands in your pockets. Also avoid shifting your weight from side to side or pacing because this conveys you’re nervous. 2. Eye Contact: Maintain eye contact—not a hard gaze, which can be threatening, but look people in the eye. Avoid averting your gaze, which can be interpreted as an expression of fear, lack of interest, disregard, or rejection. 3. Facial Expression: Keep a relaxed face and a composed expression. A calm, attentive expression reduces hostility. Conversely, looking bored or disapproving could increase hostility. 4. Voice: Correct use of tone, inflection, and volume is essential to convey the right message of confidence or assertiveness as needed.
”
”