Telephone Call Quotes

I'll fix it up with Mum and Dad, then I'll call you. I know how to use a fellytone now—" "A telephone, Ron," said Hermione. "Honestly, you should take Muggle Studies next year...

People used what they called a telephone because they hated being close together and they were too scared of being alone.

I won't telephone him. I'll never telephone him again as long as I live. He'll rot in hell, before I'll call him up. You don't have to give me strength, God; I have it myself. If he wanted me, he could get me. He knows where I am. He knows I'm waiting here. He's so sure of me, so sure. I wonder why they hate you, as soon as they are sure of you.

If you get stuck, get away from your desk. Take a walk, take a bath, go to sleep, make a pie, draw, listen to ­music, meditate, exercise; whatever you do, don't just stick there scowling at the problem. But don't make telephone calls or go to a party; if you do, other people's words will pour in where your lost words should be. Open a gap for them, create a space. Be patient.

If we discovered that we had only five minutes left to say all that we wanted to say, every telephone booth would be occupied by people calling other people to stammer that they loved them.

The telephone becomes an instrument of torture in the demonic hands of a beloved who doesn't call.

He turned on his heel and began down the hall, then called back, “And we’ll need to chat about your running off campus and into the arms of shifters without so much as a telephone call.” Sometimes, he was so predictable.

Why would we ever want to go back when your world is so accommodating with your telephones and your guns and what's that sticky stuff called ...duct tape.

Rule #1: You may bring only what fits in your backpack. Don’t try to fake it with a purse or a carry-on. Rule #2: You may not bring guidebooks, phrase books, or any kind of foreign language aid. And no journals. Rule #3: You cannot bring extra money or credit/debit cards, travelers’ checks, etc. I’ll take care of all that. Rule #4: No electronic crutches. This means no laptop, no cell phone, no music, and no camera. You can’t call home or communicate with people in the U.S. by Internet or telephone. Postcards and letters are acceptable and encouraged. That’s all you need to know for now.

Listen.” The voice is extremely loud, and I am forced to hold the telephone away from my ear. “I don’t know who you are, or why you have Jack’s phone, but he is my boyfriend, and—” Boyfriend? What is a boyfriend? Perhaps it is something like a beau. “Is he engaged to you, then?” I hope not. “What? No. Of course not.” “Oh, what a relief. He is my true love, and you do not sound very nice.” “What? Listen, you . . .” And then, strangely enough, she calls me a female dog.

I’ll be frank, Jerry. Aaron Morris telephoned here a week ago and wanted to know your whereabouts. I told him you were on leave. He said your wife called him about your whereabouts.

It is the phenomenon somethings called "alienation from self." In its advanced stages, we no longer answer the telephone, because someone might want something; that we could say no without drowning in self-reproach is an idea alien to this game. Every encounter demands too much, tears the nerves, drains the will, and the specter of something as small as an unanswered letter arouses such disproportionate guilt that answering it becomes out of the question. To assign unanswered letters their proper weight, to free us from the expectations of others, to give us back to ourselves - there lies the great, the singular power of self-respect. Without it, one eventually discovers the final turn of the screw: one runs away to find oneself, and finds no one at home.

The news of life is carried via telephone. A baby's birth, a couple engaged, a tragic car accident on a late night highway - most milestones of the human journey, good or bad, are foreshadowed by the sound of a ringing.

She had always called me ‘you.’ ‘Is that you?’ on the telephone, ‘Can you? Will you? Do you?’ so that I imagined, like a fool, for a few minutes at a time, there was only one ‘you’ in the world and that was me.

Love will make a man do some funny things, like tightrope walking across a telephone wire, rather than simply picking up the phone to call or text.

I never went to Albuquerque expecting to find love. I thought it had found me there, followed me home. I never came home expecting to lose love in the space of one brief telephone call. Is it always so short-lived?

Leave the dishes. Let the celery rot in the bottom drawer of the refrigerator and an earthen scum harden on the kitchen floor. Leave the black crumbs in the bottom of the toaster. Throw the cracked bowl out and don't patch the cup. Don't patch anything. Don't mend. Buy safety pins. Don't even sew on a button. Let the wind have its way, then the earth that invades as dust and then the dead foaming up in gray rolls underneath the couch. Talk to them. Tell them they are welcome. Don't keep all the pieces of the puzzles or the doll's tiny shoes in pairs, don't worry who uses whose toothbrush or if anything matches, at all. Except one word to another. Or a thought. Pursue the authentic-decide first what is authentic, then go after it with all your heart. Your heart, that place you don't even think of cleaning out. That closet stuffed with savage mementos. Don't sort the paper clips from screws from saved baby teeth or worry if we're all eating cereal for dinner again. Don't answer the telephone, ever, or weep over anything at all that breaks. Pink molds will grow within those sealed cartons in the refrigerator. Accept new forms of life and talk to the dead who drift in though the screened windows, who collect patiently on the tops of food jars and books. Recycle the mail, don't read it, don't read anything except what destroys the insulation between yourself and your experience or what pulls down or what strikes at or what shatters this ruse you call necessity.

[Calvin, who has the chicken pox, calls Susie on the telephone.] Susie: Hello? Calvin: Hi, Susie! It's me, Calvin! I was wondering if you'd like to come over and play. Susie: Why, sure! Boy, I don't think you've ever invited me to... Calvin's Mom: Calvin, what are you doing? Calvin: Nothing, Mom. Go away. Calvin's Mom: You're contagious! You can't have anyone over to play! Calvin: Shhhh! Shhhh! You'll spoil the whole thing! I was going to trick Susie into catching... HEY! OW! LET GO! Susie: [Hanging up the phone] Any chance of getting transferred, Dad?

I am honestly starting to question evolution. We went from cavemen, to homo sapiens, to this incredible society of great minds—Alexander Graham Bell inventing telephones, Steve Jobs inventing…everything. And now we’re devolving. We’ve travelled back to cavemen, only nowadays we call them fuckboys.

Nowadays, we never allow ourselves the convenience of being temporarily unavailable, even to strangers. With telephone and beeper, people subject themselves to being instantly accessible to everyone at all times, and it is the person who refuses to be on call, rather than the importunate caller, who is considered rude.

Go after her. Fuck, don’t sit there and wait for her to call, go after her because that’s what you should do if you love someone, don’t wait for them to give you a sign cause it might never come, don’t let people happen to you, don’t let me happen to you, or her, she’s not a fucking television show or tornado. There are people I might have loved had they gotten on the airplane or run down the street after me or called me up drunk at four in the morning because they need to tell me right now and because they cannot regret this and I always thought I’d be the only one doing crazy things for people who would never give enough of a fuck to do it back or to act like idiots or be entirely vulnerable and honest and making someone fall in love with you is easy and flying 3000 miles on four days notice because you can’t just sit there and do nothing and breathe into telephones is not everyone’s idea of love but it is the way I can recognize it because that is what I do. Go scream it and be with her in meaningful ways because that is beautiful and that is generous and that is what loving someone is, that is raw and that is unguarded, and that is all that is worth anything, really.

The person at the other end of the phone said something. Mr. Croup cringed. "Oh. Yes, sir. Yes, indeed. And might I say how your telephonic confabulation brightens up and cheers our otherwise dreary and uneventful day?

She has had no role in my life except to keep me sane, fed, housed, amused, and protected from unwanted telephone calls, also to restrain me fairly frequently from making a horse's ass of myself in public, to force me to attend to books and ideas from which she knows I will learn something; also to mend my wounds when I am misused by the world, to implant ideas in my head and stir the soil around them, to keep me from falling into a comfortable torpor, to agitate my sleeping hours with problems that I would not otherwise attend to; also to remind me constantly (not by precept but by example) how fortunate I have been to live for fifty-three years with a woman that bright, alert, charming, and supportive.

You call this progress, because you have motor cars and telephones and flying machines and a thousand potions to make you smell better? And people sleeping on the streets?

Where are you now?’ Where was I now? Gripping the receiver, I raised my hand and turned to see what lay beyond the telephone booth. Where was I now? I had no idea. No idea at all. Where was this place? All that flashed into my eyes were the countless shapes of people walking by to nowhere. Again and again, I called out for Midori from the dead center of this place that was no place.

The other three incoming calls were from his building superintendent, his pharmacy and a telephone survey company." "Bastards. They always call during dinner." Liv laughed as I slid the sliced steak onto a platter and topped it with sautéed vegetables. "Forget crime lords and corrupt politicians - telemarketers are the root of all evil." "Now you're getting it.

Where were you? When everything was falling apart. All my days staying by the telephone. You never rang and all I needed was a call.

Bell seated himself behind the desk, motioning for Nancy to stand opposite him. There was tense silence for a moment. Then Bell reached for a desk telephone. "I am going to call the police, Miss Drew, and turn you over to them on a charge of trespassing, breaking, and entering with an attempt to steal." "I wish you would," Nancy replied. "if it is possible over that dummy telephone.

a telephone subscriber here may call up and talk to any other subscriber on the Globe. An inexpensive receiver, not bigger than a watch, will enable him to listen anywhere, on land or sea, to a speech delivered or music played in some other place, however distant.

I am the man who comes and goes between the bar and the telephone booth. Or, rather:that man is called 'I' and you know nothing else about him, just as this station is called only 'station' and beyond it there exists nothing except the unanswered signal of a telephone ringing in a dark room of a distant city.

Men, too, secrete the inhuman. At certain moments of lucidity, the mechanical aspect of their gestures, their meaningless pantomime makes silly everything that surrounds them. A man is talking on the telephone behind a glass partition; you cannot hear him, but you see his incomprehensible dumb show: you wonder why he is alive. This discomfort in the face of man’s own inhumanity, this incalculable tumble before the image of what we are, this “nausea,” as a writer of today calls it, is also the absurd.

The phone is an instrument of intrusion into order. It is a threat to control. Just when you think you are alone and safe, the call could come that changes your life. Or someone else's. It makes the same flat, mechanical noise for everyone and gives no clues what's waiting there on the other end of the line. You can never be too careful.

Out of the new arrivals in our lives--the odd word stumbled upon in a difficult text, the handsome black stranger who bursts in one night through the cat door, the telephone call out of a friend's silence of years, the sudden greeting from the girl-child---we constantly make of ourselves our selves.

We have all heard such stories of expert intuition: the chess master who walks past a street game and announces “White mates in three” without stopping, or the physician who makes a complex diagnosis after a single glance at a patient. Expert intuition strikes us as magical, but it is not. Indeed, each of us performs feats of intuitive expertise many times each day. Most of us are pitch-perfect in detecting anger in the first word of a telephone call, recognize as we enter a room that we were the subject of the conversation, and quickly react to subtle signs that the driver of the car in the next lane is dangerous. Our everyday intuitive abilities are no less marvelous than the striking insights of an experienced firefighter or physician—only more common. The psychology of accurate intuition involves no magic. Perhaps the best short statement of it is by the great Herbert Simon, who studied chess masters and showed that after thousands of hours of practice they come to see the pieces on the board differently from the rest of us. You can feel Simon’s impatience with the mythologizing of expert intuition when he writes: “The situation has provided a cue; this cue has given the expert access to information stored in memory, and the information provides the answer. Intuition is nothing more and nothing less than recognition.

Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy. —Dale Carnegie

All right, God, send me to hell. You think You're frightening me with Your hell, don't You? You think Your hell is worse than mine.

Where were you When everything was falling apart? All my days Were spent by the telephone That never rang And all I needed was a call That never came To the corner of First and Amistad. Lost and insecure You found me, you found me Lyin' on the floor Surrounded, surrounded Why'd you have to wait? Where were you? Where were you? Just a little late You found me, you found me.

The commandment to work is imposed on us by our descent from Adam and Eve, but it is a blessing to us. Illness and adversity are not punishments for being alive; they are natural accompaniments of life. Our bodies are not vile and loathsome snares for our spirits, but the temples of our spirits. The daily activities of mixing orange juice, making telephone calls, supervising homework, and scrubbing the bathtub are not distractions from our spiritual lives. They are the vehicles through which we live our spiritual lives.

Isabel observed an etiquette of the telephone: a call before eight in the morning was an emergency; between eight and nine it was an intrusion; thereafter calls could be made until ten in the evening, although anything after nine-thirty required an apology for the disturbance. After ten one was into emergency time again.

Go after her. Fuck, don’t sit there and wait for her to call, go after her because that’s what you should do if you love someone, don’t wait for them to give you a sign cause it might never come, don’t let people happen to you, don’t let me happen to you, or her, she’s not a fucking television show or tornado. There are people I might have loved had they gotten on the airplane or run down the street after me or called me up drunk at four in the morning because they need to tell me right now and because they cannot regret this and I always thought I’d be the only one doing crazy things for people who would never give enough of a fuck to do it back or to act like idiots or be entirely vulnerable and honest and making someone fall in love with you is easy and flying 3000 miles on four days notice because you can’t just sit there and do nothing and breathe into telephones is not everyone’s idea of love but it is the way I can recognize it because that is what I do. Go scream it and be with her in meaningful ways because that is beautiful and that is generous and that is what loving someone is, that is raw and that is unguarded, and that is all that is worth anything, really.

Banks felt more alone and further away for having just talked to Sophia than he had before her call. But it was always like that - the telephone might bring you together for a few moments, but there's nothing like it for emphasising distance.

The common denominator of all jokes is a path of expectation that is diverted by an unexpected twist necessitating a complete reinterpretation of all the previous facts — the punch-line…Reinterpretation alone is insufficient. The new model must be inconsequential. For example, a portly gentleman walking toward his car slips on a banana peel and falls. If he breaks his head and blood spills out, obviously you are not going to laugh. You are going to rush to the telephone and call an ambulance. But if he simply wipes off the goo from his face, looks around him, and then gets up, you start laughing. The reason is, I suggest, because now you know it’s inconsequential, no real harm has been done. I would argue that laughter is nature’s way of signaling that "it’s a false alarm." Why is this useful from an evolutionary standpoint? I suggest that the rhythmic staccato sound of laughter evolved to inform our kin who share our genes; don’t waste your precious resources on this situation; it’s a false alarm. Laughter is nature’s OK signal.

I have noticed that when someone asks for you on the telephone and, finding you out, leaves a message begging you to call him up the moment you come in, as it's important, the matter is often more important to him than to you.

The Telephone When I was just as far as I could walk From here today There was an hour All still When leaning with my head against a flower I heard you talk. Don't say I didn't for I heard you say You spoke from that flower on the window sill- Do you remember what it was you said ' 'First tell me what it was you thought you heard.' 'Having found the flower and driven a bee away I leaned my head And holding by the stalk I listened and I thought I caught the word What was it Did you call me by my name Or did you say Someone said "Come" I heard it as I bowed.' 'I may have thought as much but not aloud.' Well so I came.

There is no easy button in sales. Prospecting is hard, emotionally draining work, and it is the price you have to pay to earn a high income.

If you can laugh into the telephone, you must be a very accomplished telephonist. The very thought of the telephone makes me forget laughter.

I’m now convinced that the worst thing a man can do with a telephone without breaking the law is to call someone he doesn’t know and try to sell that person something he doesn’t want.

Boomer had asked her once, in a telephone call from Virginia, “Why does this stuff, these hand-painted hallucinations that don’t do nothin’ but confuse the puddin’ out of a perfectly reasonable wall, why does it mean so much to you?” It was a poor connection, but he could have sworn he heard her say, “In the haunted house of life, art is the only stair that doesn’t creak.

She was always left feeling like a murderer. Because the messenger becomes the murderer. Until the fatal words are spoken, the loved one concerned is still alive, waking, sleeping, going about his business, making telephone calls, writing letters, going for walks, breathing, seeing. It was the telling that killed.

He looks like anybody you see on the street. But when he grins, birds fall dead off telephone lines...the grass yellows up and dies where he spits. He's always outside. He came out of time...He has the name of a thousand demons. Jesus knocked him into a herd of pigs once. His name is Legion. He's afraid of us...He knows magic. He can call the wolves and live in the crows...He's the king of nowhere.

I've already spent ten years of my life apologizing for that band. As their manager, that's all I really did. Apologize. For years afterward I'd walk into a hotel lobby and the receptionist would call to me, 'Mr. McGhee.' And I'd run up and drop to my knees and say, 'Oh, Jesus, I'm really sorry.' They'd look at me funny and say, 'No, nothing's wrong. You have a telephone call.' And I'd breathe a sigh of relief and thank the good Lord above that I wasn't managing Mötley Crüe anymore. ~ Doc McGhee.

Dionisio arose reluctantly from his bed, went to the window to see what kind of day it was, and went to the telephone to call the police.

Peo­ple used what they called a tele­phone be­cause they hat­ed be­ing close to­geth­er and they were too scared of be­ing alone.

He abruptly ended the call. Sometimes I was ecstatic that Manny had entered my life. That way I knew that I was not the person least skilled in social interaction and telephone etiquette.

We’re often wrong at predicting who or what will transform us. Encountering certain people, books, music, places, or ideas … at just the right time can immediately make our lives happier, richer, more beautiful, resonant, or meaningful. When it happens, we feel a kind of instant love for them, both deep and abiding. Now and then it can be something as trifling as a children’s book, a returned telephone call, or a night at a seaside bar in Mykonos.

Amazing how something that happened so long ago can feel so fresh. How it could come back to haunt you from nowhere- the innocuous ring of a telephone, the past come to call from the other end.

You walk into a room and flip a switch and the room fills with light. You leave your garbage in bags on the curbside, and a truck comes and transports it to some invisible place. When you're in danger, you call for the police. Hot water pours from faucets. Lift a receiver or press a button on a telephone, and you can speak to anyone. All the information in the world is on the Internet, and the Internet is all around you, drifting through the air like pollen on a summer breeze. There is money, slips of paper that can be traded for anything: houses, boats, perfect teeth. There are dentists. She tried to imagine this life playing out somewhere at the present moment. Some parallel Kristen in an air-conditioned room, waking from an unsettling dream of walking through an empty landscape.

All suspects should be given the chance to telephone their lawyers or their mothers, and it would not be surprising if they chose to call their mothers. After all, your mother is fall more likely to believe in your innocence than your lawyer.

Confidential matters are not dealt with over the telephone, you'd better come here in person. I cannot leave the house, Do you mean you're ill, Yes, I'm ill, the blind man said after a pause. In that case you ought to call a doctor, a real doctor, quipped the functionary, and, delighted with his own wit, he rang off. The man's insolence was like a slap in the face. Only after some minutes had passed, had he regained enough composure to tell his wife how rudely he had been treated. Then, as if he had discovered something that he should have known a long time ago, he murmured sadly, This is the stuff we're made of, half indifference and half malice.

Seemed to me a phone was an impersonal instrument. If it felt like it, it let your personality go through its wires. If it didn't want to, it just drained your personality away until what slipped through at the other end was some cold fish of a voice, all steel, copper, plastic, no warmth, no reality. It's easy to say the wrong thing on telephones; the telephone changes your meaning on you. First thing you know, you've made an enemy. Then, of course, the telephone's such a convenient thing; it just sits there and demands you call someone who doesn't want to be called. Friends were always calling, calling, calling me. Hell, I hadn't any time of my own.

...we are changed as technology offers us substitutes for connecting with each other face-to-face. We are offered robots and a whole world of machine-mediated relationships on networked devices. As we instant-message, e-mail, text, and Twitter, technology redraws the boundaries between intimacy and solitude. We talk of getting “rid” of our e-mails, as though these notes are so much excess baggage. Teenagers avoid making telephone calls, fearful that they “reveal too much.” They would rather text than talk. Adults, too, choose keyboards over the human voice. It is more efficient, they say. Things that happen in “real time” take too much time. Tethered to technology, we are shaken when that world “unplugged” does not signify, does not satisfy. After an evening of avatar-to avatar talk in a networked game, we feel, at one moment, in possession of a full social life and, in the next, curiously isolated, in tenuous complicity with strangers. We build a following on Facebook or MySpace and wonder to what degree our followers are friends. We recreate ourselves as online personae and give ourselves new bodies, homes, jobs, and romances. Yet, suddenly, in the half-light of virtual community, we may feel utterly alone. As we distribute ourselves, we may abandon ourselves. Sometimes people experience no sense of having communicated after hours of connection. And they report feelings of closeness when they are paying little attention. In all of this, there is a nagging question: Does virtual intimacy degrade our experience of the other kind and, indeed, of all encounters, of any kind?

Harry, you’ve got to come and stay with us. I’ll fix it up with Mum and Dad, then I’ll call you. I know how to use a fellytone now —” “A telephone, Ron,” said Hermione. “Honestly, you should take Muggle Studies next year. …

Because around a crisis point, even the tiniest action can assume importance all out of proportion to its size. Consequences multiply and cascade, and anything—a missed telephone call, a match struck during a blackout, a dropped piece of paper, a single moment—can have empire-tottering effects. The Archduke Ferdinand’s chauffeur makes a wrong turn onto Franz-Josef Street and starts a world war. Abraham Lincoln’s bodyguard steps outside for a smoke and destroys a peace. Hitler leaves orders not to be disturbed because he has a migraine and finds out about the D-Day invasion eighteen hours too late. A lieutenant fails to mark a telegram “urgent” and Admiral Kimmel isn’t warned of the impending Japanese attack. “For want of a nail, the shoe was lost. For want of a shoe, the horse was lost. For want of a horse, the rider was lost.

One of the sicknesses of the twentieth century? I'll tell you the worst one. People can't stand to be alone. Can't tolerate it! So they go to the movies, get drive-in hamburgers, put their home telephone numbers in the crapsheets and say 'Please call me up!' It's sick. People hate their own company --- they cry when they see themselves in mirrors. It scares them, the way their faces look. Maybe that's a clue to the whole thing...

There is a whirlwind in southern Morocco, the aajej, against which the fellahin defend themselves with knives. There is the africo, which has at times reached into the city of Rome. The alm, a fall wind out of Yugoslavia. The arifi, also christened aref or rifi, which scorches with numerous tongues. These are permanent winds that live in the present tense. There are other, less constant winds that change direction, that can knock down horse and rider and realign themselves anticlockwise. The bist roz leaps into Afghanistan for 170 days--burying villages. There is the hot, dry ghibli from Tunis, which rolls and rolls and produces a nervous condition. The haboob--a Sudan dust storm that dresses in bright yellow walls a thousand metres high and is followed by rain. The harmattan, which blows and eventually drowns itself into the Atlantic. Imbat, a sea breeze in North Africa. Some winds that just sigh towards the sky. Night dust storms that come with the cold. The khamsin, a dust in Egypt from March to May, named after the Arabic word for 'fifty,' blooming for fifty days--the ninth plague of Egypt. The datoo out of Gibraltar, which carries fragrance. There is also the ------, the secret wind of the desert, whose name was erased by a king after his son died within it. And the nafhat--a blast out of Arabia. The mezzar-ifoullousen--a violent and cold southwesterly known to Berbers as 'that which plucks the fowls.' The beshabar, a black and dry northeasterly out of the Caucasus, 'black wind.' The Samiel from Turkey, 'poison and wind,' used often in battle. As well as the other 'poison winds,' the simoom, of North Africa, and the solano, whose dust plucks off rare petals, causing giddiness. Other, private winds. Travelling along the ground like a flood. Blasting off paint, throwing down telephone poles, transporting stones and statue heads. The harmattan blows across the Sahara filled with red dust, dust as fire, as flour, entering and coagulating in the locks of rifles. Mariners called this red wind the 'sea of darkness.' Red sand fogs out of the Sahara were deposited as far north as Cornwall and Devon, producing showers of mud so great this was also mistaken for blood. 'Blood rains were widely reported in Portugal and Spain in 1901.' There are always millions of tons of dust in the air, just as there are millions of cubes of air in the earth and more living flesh in the soil (worms, beetles, underground creatures) than there is grazing and existing on it. Herodotus records the death of various armies engulfed in the simoom who were never seen again. One nation was 'so enraged by this evil wind that they declared war on it and marched out in full battle array, only to be rapidly and completely interred.

There is darkness on your lantern and pumpkins in your wind. and Oh, they clutter up your mind with their senseless bumping while your heart is like a sea gull frozen into a long distance telephone call. I’d like to take the darkness off your lantern and change the pumpkins into sky fields of ordered comets and disconnect the refrigerator telephone that frightens your heart into standing still.

He nearly called you again last night. Can you imagine that, after all this time? He can. He imagines calling you or running into you by chance. Depending on the weather, he imagines you in one of those cotton dresses of yours with flowers on it or in faded blue jeans and a thick woollen button-up cardigan over a checkered shirt, drinking coffee from a mug, looking through your tortoiseshell glasses at a book of poetry while it rains. He thinks of you with your hair tied back and the characteristic sweet scent on your neck. He imagines you this way when he is on the train, in the supermarket, at his parents' house, at night, alone, and when he is with a woman. He is wrong, though. You didn't read poetry at all. He had wanted you to read poetry, but you didn't. If pressed, he confesses to an imprecise recollection of what it was you read and, anyway, it wasn't your reading that started this. It was the laughter, the carefree laughter, the three-dimensional Coca-Cola advertisement that you were, the try-anything-once friends, the imperviousness to all that came before you, the chain telephone calls, the in-jokes, the instant music, the sunlight you carried with you, the way he felt when you spoke to his parents, the introductory undergraduate courses, the inevitability of your success, the beach houses, ...

Once more Jane sat staring at the telephone. This time she was filled with a confidence that was new to her. Stan Crandall. Stanley Crandall. He liked her! He had seen her once, and even though had been rumpled and grass-stained and having a terrible time with Sandra, he liked her well enough to go to the trouble of finding out her name and calling to ask her to go to the movies. Jane smiled at the telephone and gave a sigh of happiness

Miltons were, on the whole, the most enthusiastic poet followers. A flick through the London telephone directory would yield about four thousand John Miltons, two thousand William Blakes, a thousand or so Samuel Colleridges, five hundred Percy Shelleys, the same of Wordsworth and Keats, and a handful of Drydens. Such mass name-changing could have problems in law enforcement. Following an incident in a pub where the assailant, victim, witness, landlord, arresting officer and judge had all been called Alfred Tennyson, a law had been passed compelling each namesake to carry a registration number tattooed behind the ear. It hadn't been well received--few really practical law-enforcement measures ever are.

I attempt all day, at work, not to think about what lies ahead, but this costs me so much effort that there is nothing left for my work. I handle telephone calls so badly that after a while the switchboard operator refuses to connect me. So I had better say to myself, Go ahead and polish the silverware beautifully, then lay it out ready on the sideboard and be done with it. Because I polish it in my mind all day long—this is what torments me (and doesn't clean the silver).

The 30-Day Rule states that the prospecting you do in this 30-day period will pay off for the next 90 days. It is a simple, yet powerful universal rule that governs sales and you ignore it at your peril. When you internalize this rule, it will drive you to never put prospecting aside for another day. The implication of the 30-Day Rule is simple. Miss a day of prospecting and it will tend to bite you sometime in the next 90 days. Miss a week and you will feel it in your commission check. Miss the entire month and you will tank your pipeline, fall into a slump, and wake up 90 days later desperate, feeling like a loser, with no clue how you ended up there.

No longer do African regimes have to spend vast sums maintaining land lines and telephone exchanges, exposed to the perils of looting or climate damage. A few mobile-phone beacons, powered by solar batteries, cost a fraction of the old, fixed system. And the cash earned by mobile-phone systems is much easier to control. Gone are the days of relying on a failing mail system to send bills to users of landline systems to chase up payment for calls already made. Top-up cards have to be paid for in advance. Mobile-phone networks are among the most cash-rich and fast-growing businesses in today’s Africa. It is no wonder that the sons, nieces and confidants of Africa’s dictators vie for ownership of mobile-phone companies.

My name is Matthew Swift. I’m a sorcerer, the only one in the city who survived Robert Bakker’s purge. I was killed by my teacher’s shadow and my body dissolved into telephone static and all they had left to bury was a bit of blood. Then we came back, and I am we and we are me, and we are the blue electric angels, creatures of the phones and the wires, the gods made from the surplus life you miserable excuse for mortals pour into all things electric. I am the Midnight Mayor, the protector of the city, the guardian of the night, the keeper of the gates, the watcher on the walls. We turned back the death of cities, we were there when Lady Neon died, we drove the creature called Blackout into the shadows at the end of the alleys, we are light, we are life, we are fire and, would you believe it, the word that best describes our condition right now is cranky. Would you like to see what happens when you make us mad?

Information, defined intuitively and informally, might be something like 'uncertainty's antidote.' This turns out also to be the formal definition- the amount of information comes from the amount by which something reduces uncertainty...The higher the [information] entropy, the more information there is. It turns out to be a value capable of measuring a startling array of things- from the flip of a coin to a telephone call, to a Joyce novel, to a first date, to last words, to a Turing test...Entropy suggests that we gain the most insight on a question when we take it to the friend, colleague, or mentor of whose reaction and response we're least certain. And it suggests, perhaps, reversing the equation, that if we want to gain the most insight into a person, we should ask the question of qhose answer we're least certain... Pleasantries are low entropy, biased so far that they stop being an earnest inquiry and become ritual. Ritual has its virtues, of course, and I don't quibble with them in the slightest. But if we really want to start fathoming someone, we need to get them speaking in sentences we can't finish.

My anxieties as to behavior are futile, ever more so, to infinity. If the other, incidentally or negligently, gives the telephone number of a place where he or she can be reached at certain times, I immediately grow baffled: should I telephone or shouldn't I? (It would do no good to tell me that I can telephone - that is the objective, reasonable meaning of the message - for it is precisely this permission I don't know how to handle.) What is futile is what apparently has and will have no consequence. But for me, an amorous subject, everything which is new, everything which disturbs, is received not as a fact but in the aspect of a sign which must be interpreted. From the lover's point of view, the fact becomes consequential because it is immediately transformed into a sign: it is the sign, not the fact, which is consequential (by its aura). If the other has given me this new telephone number, what was that the sign of? Was it an invitation to telephone right away, for the pleasure of the call, or only should the occasion arise, out of necessity? My answer itself will be a sign, which the other will inevitably interpret, thereby releasing, between us, a tumultuous maneuvering of images. Everything signifies: by this proposition, I entrap myself, I bind myself in calculations, I keep myself from enjoyment. Sometimes, by dint of deliberating about "nothing" (as the world sees it), I exhaust myself; then I try, in reaction, to return -- like a drowning man who stamps on the floor of the sea -- to a spontaneous decision (spontaneity: the great dream: paradise, power, delight): go on, telephone, since you want to! But such recourse is futile: amorous time does not permit the subject to align impulse and action, to make them coincide: I am not the man of mere "acting out" -- my madness is tempered, it is not seen; it is right away that I fear consequences, any consequence: it is my fear -- my deliberation -- which is "spontaneous.

Mining might convey an image of industry or technology, but I found this was not the case in the Congo. In the so-called ‘mines’, a brutally primitive process was in place involving what was effectively slave labour clawing minerals from the earth so that they could be shipped to eager cash buyers in the developed world. President Kabila headed what was effectively a cobalt and diamond cartel, while two rival factions (one backed by neighbouring Uganda, the other by Rwanda) divided up the rest of the country’s resources. Crudely, Uganda got gold and timber, and Rwanda got tin and coltan – a mineral used in mobile telephones.

I am, I must confess, an obsessive and superstitious letter-writer. When I am troubled I will write any long letter rather than make a telephone call. This is perhaps because I invest letters with magical power. To desiderate something in a letter is, I often irrationally feel, tantamount to bringing it about. A letter is a barrier, a reprieve, a charm against the world, an almost infallible method of acting at a distance. (And, it must be admitted, of passing the buck.) It is a way of bidding time to stop.

The more I took note of how my body and brain clicked along through the day, the more I realized that I spent a considerable amount of time banging around with a brain full of chatter; a rush of things to do, bills to pay, telephone calls, text messages, e-mails, worrying about my job or my looks, my boobs or my ass; I rushed from thing to thing, multitasking, triple-timing, hoping to cover all the bases, avoiding anything that might disrupt the schedule or routine. At times, I was so caught up in the tempo and pattern, the predictable tap, tap, tap of each day, that there was no time to notice the neighbors had moved out, the wind was sneaking in from the north, the sun was shifting on its axis, and tonight the moon would look like the milky residue floating inside an enormous cereal bowl. I wondered when I had become a person who noticed so little.

Susan Griffin describes it as a time when "there is no intrinsic authority to my words." "I...clean off my desk. I make telephone calls. I know I am avoiding the typewriter. I know that in my mind, where there might be words, there is simply a blankness. I may try to write and then my words bore me." But when the time is right, the waiting will have been worth it. "Because each time I write, each time the authentic words break through, I am changed. The older order that I was collapses and dies. I lose control. I do not know exactly what words will appear on the page. I follow language. I follow the sound of the words, and I am surprised and transformed by what I record." Excerpt from "Thoughts on Writing: A Diary," in The Writer on her Work.

If you are to use Alexander Graham Bell’s product, which is to say the blower, you should, in all courtesy, use it as he would have wished; and Dr Bell insisted that all phone calls should begin with the words ‘Ahoy, ahoy’. Nobody knows why he insisted this – he had no connection to the navy – but insist he did and started every phone call that way. Nobody else did, and it was at the suggestion of his great rival Edison that people took to saying ‘Hello’. This seems unfair.

We can talk to one another on telephones in banks, in cars, in line. No more sitting on the floor attached to a cord while everybody listens. No more standing outside the booth in the cold, fingering an adulterous dime. We send each other mail without stamps. Watch television without antennas. Wear seatbelts, smoke less, and never on a bus, never in the lobby while we’re waiting for the lawyer to call on us. Nowhere now, a typewriter ribbon. Quaintly the record album’s scratch and spin. Our groceries, scanned. Pump our own gas. Take off our shoes before boarding our plane. Those towers: Gone. And Pluto’s no longer a planet: Forget it. I could go on and on, but you’re still dead and nothing’s any different.

Darling Daddy, This is Rose. Saffy says everyone says it is Indigo's fault that their Head has two black eyes and a swelled-up nose. Love from Rose. P.S. Sarah who is here says to tell you love from wheelchair woman too. Rose's father telephoned especially to tell Rose not to call Sarah Wheelchair Woman. "That's what she called herself," protested Rose. "She thought of it! Aren't you worried about what I told you about Indigo and the Head?" "What?" asked Bill. "Oh that! Two black eyes and a swollen nose! I don't think I can believe that one, Rose darling!

Mma Ramotswe had a detective agency in Africa, at the foot of Kgale Hill. These were its assets: a tiny white van, two desks, two chairs, a telephone, and an old typewriter. Then there was a teapot, in which Mma Ramotswe – the only lady private detective in Botswana – brewed redbush tea. And three mugs – one for herself, one for her secretary, and one for the client. What else does a detective agency really need? Detective agencies rely on human intuition and intelligence, both of which Mma Ramotswe had in abundance. No inventory would ever include those, of course.

THE DAY THE SAUCERS CAME “That day, the saucer day the zombie day The Ragnarok and fairies day, the day the great winds came And snows, and the cities turned to crystal, the day All plants died, plastics dissolved, the day the Computers turned, the screens telling us we would obey, the day Angels, drunk and muddled, stumbled from the bars, And all the bells of London were sounded, the day Animals spoke to us in Assyrian, the Yeti day, The fluttering capes and arrival of the Time Machine day, You didn’t notice any of this because you were sitting in your room, not doing anything not even reading, not really, just looking at your telephone, wondering if I was going to call.

One of the study’s major findings was that in the successful relationships, positive attention outweighed negative on a daily basis by a factor of five to one. This positive attention wasn’t about dramatic actions like throwing over-the-top birthday parties or purchasing a dream home. It took the form of small gestures, such as: using a pleased tone of voice when receiving a phone call from the partner, as opposed to an exasperated tone or a rushed pace that implied the partner’s call was interrupting important tasks inquiring about dentist appointments or other details of the other person’s day putting down the remote control, newspaper, or telephone when the other partner walked through the door arriving home at the promised time—or at least calling if there was a delay These small moments turned out to be more predictive of a loving, trusting relationship than were the more innovative steps of romantic vacations and expensive presents. Possibly, that’s because small moments provide consistent tending and nurturing.

it turned out that there was something terribly stressful about visual telephone interfaces that hadn't been stressful at all about voice-only interfaces. Videophone consumers seemed suddenly to realize that they'd been subject to an insidious but wholly marvelous delusion about conventional voice-only telephony. They'd never noticed it before, the delusion... ...A traditional aural-only conversation.. ...let you enter a kind of highway-hypnotic semi-attentive fugue: while conversing, you could look around the room, doodle, fine-groom, peel tiny bits of dead skin away from your cuticles, compose phone-pad haiku, stir things on the stove; you could even carry on a whole separate additional sign-language-and-exagerrated-facial-expression type of conversation with peoople right there in the room with you, all while seemingg to be right there attending closely to the voice on the phone. And yet even as you were dividing your attention between the phone call and all sorts of other idle little fuguelike activities, you were somehow never haunted by the suspicion that the person on the other end's attention might be similarly divided.

One of the few things that August didn't know about her was that sometimes when she looked at her collection of pictures she tried to imagine and place herself in that other, shadow life. You walk into a room and flip a switch and the room fills with light. You leave your garbage in bags on the curb, and a truck comes and transports it to some invisible place. When you're in danger, you call for the police. Hot water pours from faucets. Lift a receiver or press a button on a telephone, and you can speak to anyone. All of the information in the world is on the Internet, and the Internet is all around you, drifting through the air like pollen on a summer breeze. There is money, slips of paper that can be traded for anything: houses, boats, perfect teeth. There are dentists. She tried to imagine this life playing out somewhere at the present moment. Some parallel Kirsten in an air-conditioned room, waking from an unsettling dream of walking through an empty landscape.

Great Scott!” said Peter. “So it was the horn--your own horn, Su--that dragged us all off that seat on the platform yesterday morning! I can hardly believe it; yet it all fits in.” “I don’t know why you shouldn’t believe it,” said Lucy, “if you believe in magic at all. Aren’t there lots of stories about magic forcing people out of one place--out of one world--into another? I mean, when a magician in The Arabian Nights calls up a Jinn, it has to come. We had to come, just like that.” “Yes,” said Peter, “I suppose what makes it feel so queer is that in the stories it’s always someone in our world who does the calling. One doesn’t really think about where the Jinn’s coming from.” “And now we know what it feels like for the Jinn,” said Edmund with a chuckle. “Golly! It’s a bit uncomfortable to know that we can be whistled for like that. It’s worse than what Father says about living at the mercy of the telephone.

What is more natural than that a solidity, a complicity, a bond should be established between Reader and Reader, thanks to the book? You can leave the bookshop content, you, a man who thought that the period where you could still expect something from life had ended. You are bearing with you two different expectations, and both promise days of pleasant hopes; the expectation contained in the book - of a reading experience you are impatient to resume - and the expectation contained in that telephone number - of hearing again the vibrations, a times treble and at times smoldering, of that voice, when it will answer your first phone call in a while, in fact tomorrow, with the fragile pretext of the book, to ask her if she likes it or not, to tell her how many pages you have read or not read, to suggest to her that you meet again...

The closest that most of us come to a direct experience of the centerlessness of capitalism is an encounter with the call center. As a consumer in late capitalism, you increasingly exist in two, distinct realities: the one in which the services are provided without hitch, and another reality entirely, the crazed Kafkaesque labyrinth of call centers, a world without memory, where cause and effect connect together in mysterious, unfathomable ways, where it is a miracle that anything ever happens, and you lose hope of ever passing back over to the other side, where things seem to function smoothly. What exemplifies the failure of the neoliberal world to live up to its own PR better than the call center? Even so, the universality of bad experiences with call centers does nothing to unsettle the operating assumption that capitalism is inherently efficient, as if the problems with call centers weren’t the systemic consequences of a logic of Capital which means organizations are so fixated on making profits that they can’t actually sell you anything. The call center experience distils the political phenomenology of late capitalism: the boredom and frustration punctuated by cheerily piped PR, the repeating of the same dreary details many times to different poorly trained and badly informed operatives, the building rage that must remain impotent because it can have no legitimate object, since – as is very quickly clear to the caller –there is no-one who knows, and no-one who could do anything even if they could. Anger can only be a matter of venting; it is aggression in a vacuum, directed at someone who is a fellow victim of the system but with whom there is no possibility of communality. Just as the anger has no proper object, it will have no effect. In this experience of a system that is unresponsive, impersonal, centerless, abstract and fragmentary, you are as close as you can be to confronting the artificial stupidity of Capital in itself. Call center angst is one more illustration of the way that Kafka is poorly understood as exclusively a writer on totalitarianism; a decentralized, market Stalinist bureaucracy is far more Kafkaesque than one in which there is a central authority. Read, for instance, the bleak farce of K’s encounter with the telephone system in the Castle, and it is hard not to see it as uncannily prophetic of the call center experience.

Besides, there are always pet names to tide one over: a practice of Bengali nomenclature grants, to every single person, two names. In Bengali, the word for pet name is daknam, meaning, literally, the name by which one is called, by friends, family and other intimates, at home and in other private unguarded moments. Pet names are a persistent remnant of childhood; a reminder that life is not always so serious, so formal, so complicated. They are a reminder; too, that one is a not thing to all people. These are the names by which they are known in their respective families, the names by which they are adored and scolded and missed and loved. Every pet name is paired with a good name, a bhalonam, for identification in the outside world. Consequently, good names appear on envelopes, on diplomas, in telephone directories, and in all other public places. Good names tend to represent dignified and enlightened qualities. Pet names have no such aspirations. Pet names are never recorded officially, only uttered, and remembered. Unlike good names, pet names are frequently meaningless, deliberately silly, ironic, and even onomatopoetic. Often in one’s infancy, one answers unwittingly to dozens of pet names, until one eventually sticks.

FOR SOME TIME, I have believed that everyone should be allowed to have, say, ten things that they dislike without having to justify or explain to anyone why they don’t like them. Reflex loathings, I call them. Mine are: Power walkers. Those vibrating things restaurants give you to let you know when a table is ready. Television programs in which people bid on the contents of locked garages. All pigeons everywhere, at all times. Lawyers, too. Douglas Brinkley, a minor academic and sometime book reviewer whose powers of observation and generosity of spirit would fit comfortably into a proton and still leave room for an echo. Color names like taupe and teal that don’t mean anything. Saying that you are going to “reach out” to someone when what you mean is that you are going to call or get in touch with them. People who give their telephone number so rapidly at the end of long phone messages that you have to listen over and over and eventually go and get someone else to come and listen with you, and even then you still can’t get it. Nebraska. Mispronouncing “buoy.” The thing that floats in a navigation channel is not a “boo-ee.” It’s a “boy.” Think about it. Would you call something that floats “boo-ee-ant”? Also, in a similar vein, pronouncing Brett Favre’s last name as if the “r” comes before the “v.” It doesn’t, so stop it. Hotel showers that don’t give any indication of which way is hot and which cold. All the sneaky taxes, like “visitor tax” and “hospitality tax” and “fuck you because you’re from out of town tax,” that are added to hotel bills. Baseball commentators who get bored with the game by about the third inning and start talking about their golf game or where they ate last night. Brett Favre. I know that is more than ten, but this is my concept, so I get some bonus ones.

I pray where I am, sitting by the window, looking out through the curtain at the empty garden. I don't even close my eyes. Out there or inside my head, it's an equal darkness. Or light. My God. Who Art in the Kingdom of Heaven, which is within. I wish you would tell me Your Name, the real one I mean. But You will do as well as anything. I wish I knew what You were up to. But whatever it is, help me to get through it, please. Though maybe it's not our doing: I don't believe for an instant that what's going on out there is what You meant. I have enough daily bread, so I won't waste time on that. It isn't the main problem. The problem is getting it down without choking on it. Now we come to forgiveness. Don't worry about forgiving me right now. There are more important things. For instance: keep the others safe, if they are safe. Don't let them suffer too much. If they have to die, let it be fast. You might even provide a Heaven for them. We need You for that. Hell we can make for ourselves. I suppose I should say I forgive whoever did this, and whatever they're doing now. I'll try, but it isn't easy. Temptation comes next. At the Center, temptation was anything much more than eating and sleeping. Knowing was a temptation. What you don't know won't tempt you, Aunt Lydia used to say. Maybe I don't really want to know what's going on. Maybe I'd rather not know. Maybe I couldn't bear to know. The Fall was a fall from innocence to knowledge. I think about the chandelier too much, though it's gone now. But you could use a hook, in the closet. I've considered the possibilities. All you'd have to do, after attaching yourself, would be to lean your weight forward and not fight. Deliver us from evil. Then there's Kingdom, power, and glory. It takes a lot to believe in those right now. But I'll try it anyway. In Hope, as they say on the gravestones. You must feel pretty ripped off. I guess it's not the first time. If I were You I'd be fed up. I'd really be sick of it. I guess that's the difference between us. I feel very unreal talking to You like this. I fee as if I'm talking to a wall. I wish You'd answer. I feel so alone. All alone by the telephone. Except that I can't use the telephone. And if I could, who could I call? Oh God. It's no joke. Oh God oh God. How can I keep on living.

The eyes open to a blue telephone In the bathroom of this five-star hotel. I wonder whom I should call? A plumber, Proctologist, urologist, or priest? Who is blessed among us and most deserves The first call? I choose my father because He’s astounded by bathroom telephones. I dial home. My mother answers. “Hey, Ma,” I say, “Can I talk to Poppa?” She gasps, And then I remember that my father Has been dead for nearly a year. “Shit, Mom,” I say. “I forgot he’s dead. I’m sorry— How did I forget?” “It’s okay,” she says. “I made him a cup of instant coffee This morning and left it on the table— Like I have for, what, twenty-seven years— And I didn’t realize my mistake Until this afternoon.” My mother laughs At the angels who wait for us to pause During the most ordinary of days And sing our praise to forgetfulness Before they slap our souls with their cold wings. Those angels burden and unbalance us. Those fucking angels ride us piggyback. Those angels, forever falling, snare us And haul us, prey and praying, into dust.

We know what you are thinking. It is not girls who need lessons in how to talk on the telephone. We are experts at it. Some of us could even medal in it. The problem is the boys. And they need to shape up. True, true, true. However. The boys are not going to shape up. They are not going to read magazines or informational textbooks such as this one that tell them how to talk to girls on the telephone. And they are not going to magically figure out how to converse either. It is a demonstrated fact that even bona fide boyfriends such as Finn and Jackson and Kaleb are hit with paralyzing stupidity and boringness on the telephone, and you, my girlfriends, you are the only ones who can do anything about it. Some tried-and-true tips 1. No feelings. Not if you can possibly avoid it. Feelings in person only. 2. No long silences. The male of the species hates long silences. If he is silent, say, “I gotta go, I’ll see you later.” And hang up. This is mysterious and alluring. And if it is not, at least you don’t have any more awkwardness. 3. Some people will tell you that you shouldn’t call guys, you should wait for them to call you. Hello? This is the twenty-first century. We can call them. 4. But have a reason. Don’t call “just to talk,” because they have nothing to talk about. Have a story to tell them, or ask if they watched some TV show just now, or ask about homework, or make a plan for the weekend.

Within the fair’s buildings visitors encountered devices and concepts new to them and to the world. They heard live music played by an orchestra in New York and transmitted to the fair by long-distance telephone. They saw the first moving pictures on Edison’s Kinetoscope, and they watched, stunned, as lightning chattered from Nikola Tesla’s body. They saw even more ungodly things—the first zipper; the first-ever all-electric kitchen, which included an automatic dishwasher; and a box purporting to contain everything a cook would need to make pancakes, under the brand name Aunt Jemima’s. They sampled a new, oddly flavored gum called Juicy Fruit, and caramel-coated popcorn called Cracker Jack. A new cereal, Shredded Wheat, seemed unlikely to succeed—“shredded doormat,” some called it—but a new beer did well, winning the exposition’s top beer award. Forever afterward, its brewer called it Pabst Blue Ribbon. Visitors also encountered the latest and arguably most important organizational invention of the century, the vertical file, created by Melvil Dewey, inventor of the Dewey Decimal System. Sprinkled among these exhibits were novelties of all kinds. A locomotive made of spooled silk. A suspension bridge built out of Kirk’s Soap. A giant map of the United States made of pickles. Prune makers sent along a full-scale knight on horseback sculpted out of prunes, and the Avery Salt Mines of Louisiana displayed a copy of the Statue of Liberty carved from a block of salt. Visitors dubbed it “Lot’s Wife.

In some instances, even when crisis intervention has been intensive and appropriate, the mother and daughter are already so deeply estranged at the time of disclosure that the bond between them seems irreparable. In this situation, no useful purpose is served by trying to separate the mother and father and keep the daughter at home. The daughter has already been emotionally expelled from her family; removing her to protective custody is simply the concrete expression of the family reality. These are the cases which many agencies call their “tragedies.” This report of a child protective worker illustrates a case where removing the child from the home was the only reasonable course of action: Division of Family and Children’s Services received an anonymous telephone call on Sept. 14 from a man who stated that he overheard Tracy W., age 8, of [address] tell his daughter of a forced oral-genital assault, allegedly perpetrated against this child by her mother’s boyfriend, one Raymond S. Two workers visited the W. home on Sept. 17. According to their report, Mrs. W. was heavily under the influence of alcohol at the time of the visit. Mrs. W. stated immediately that she was aware why the two workers wanted to see her, because Mr. S. had “hurt her little girl.” In the course of the interview, Mrs. W. acknowledged and described how Mr. S. had forced Tracy to have relations with him. Workers then interviewed Tracy and she verified what mother had stated. According to Mrs. W., Mr. S. admitted the sexual assault, claiming that he was drunk and not accountable for his actions. Mother then stated to workers that she banished Mr. S. from her home. I had my first contact with mother and child at their home on Sept. 20 and I subsequently saw this family once a week. Mother was usually intoxicated and drinking beer when I saw her. I met Mr. S. on my second visit. Mr. S. denied having had any sexual relations with Tracy. Mother explained that she had obtained a license and planned to marry Mr. S. On my third visit, Mrs. W. was again intoxicated and drinking despite my previous request that she not drink during my visit. Mother explained that Mr. S. had taken off to another state and she never wanted to see him again. On this visit mother demanded that Tracy tell me the details of her sexual involvement with Mr. S. On my fourth visit, Mr. S. and Mrs. S. were present. Mother explained that they had been married the previous Saturday. On my fifth visit, Mr. S. was not present. During our discussion, mother commented that “Bay was not the first one who had Tracy.” After exploring this statement with mother and Tracy, it became clear that Tracy had been sexually exploited in the same manner at age six by another of Mrs. S.'s previous boyfriends. On my sixth visit, Mrs. S. stated that she could accept Tracy’s being placed with another family as long as it did not appear to Tracy that it was her mother’s decision to give her up. Mother also commented, “I wish the fuck I never had her.” It appears that Mrs. S. has had a number of other children all of whom have lived with other relatives or were in foster care for part of their lives. Tracy herself lived with a paternal aunt from birth to age five.

Dead Seas and Babbling Brooks Not all of us are out of touch with our emotions, but when it comes to talking, all of us are affected by our personality. I have observed two basic personality types. The first I call the “Dead Sea.” In the little nation of Israel, the Sea of Galilee flows south by way of the Jordan River into the Dead Sea. The Dead Sea goes nowhere. It receives but it does not give. This personality type receives many experiences, emotions, and thoughts throughout the day. They have a large reservoir where they store that information, and they are perfectly happy not to talk. If you say to a Dead Sea personality, “What’s wrong? Why aren’t you talking tonight?” he will probably answer, “Nothing’s wrong. What makes you think something’s wrong?” And that response is perfectly honest. He is content not to talk. He could drive from Chicago to Detroit and never say a word and be perfectly happy. On the other extreme is the “Babbling Brook.” For this personality, whatever enters into the eye gate or the ear gate comes out the mouth gate and there are seldom sixty seconds between the two. Whatever they see, whatever they hear, they tell. In fact, if no one is at home to talk to, they will call someone else. “Do you know what I saw? Do you know what I heard?” If they can’t get someone on the telephone, they may talk to themselves because they have no reservoir. Many times a Dead Sea marries a Babbling Brook. That happens because when they are dating, it is a very attractive match. If you are a Dead Sea and you date a Babbling Brook, you will have a wonderful evening. You don’t have to think, “How will I get the conversation started tonight? How will I keep the conversation flowing?” In fact, you don’t have to think at all. All you have to do is nod your head and say, “Uh-huh,” and she will fill up the whole evening and you will go home saying, “What a wonderful person.” On the other hand, if you are a Babbling Brook and you date a Dead Sea, you will have an equally wonderful evening because Dead Seas are the world’s best listeners. You will babble for three hours. He will listen intently to you, and you will go home saying, “What a wonderful person.” You attract each other. But five years after marriage, the Babbling Brook wakes up one morning and says, “We’ve been married five years, and I don’t know him.” The Dead Sea is saying, “I know her too well. I wish she would stop the flow and give me a break.” The good news is that Dead Seas can learn to talk and Babbling Brooks can learn to listen. We are influenced by our personality but not controlled by it. One way to learn new patterns is to establish a daily sharing time in which each of you will talk about three things that happened to you that day and how you feel about them. I call that the “Minimum Daily Requirement” for a healthy marriage. If you will start with the daily minimum, in a few weeks or months you may find quality conversation flowing more freely between you.

I'm going to throw some suggestions at you now in rapid succession, assuming you are a father of one or more boys. Here we go: If you speak disparagingly of the opposite sex, or if you refer to females as sex objects, those attitudes will translate directly into dating and marital relationships later on. Remember that your goal is to prepare a boy to lead a family when he's grown and to show him how to earn the respect of those he serves. Tell him it is great to laugh and have fun with his friends, but advise him not to be "goofy." Guys who are goofy are not respected, and people, especially girls and women, do not follow boys and men whom they disrespect. Also, tell your son that he is never to hit a girl under any circumstances. Remind him that she is not as strong as he is and that she is deserving of his respect. Not only should he not hurt her, but he should protect her if she is threatened. When he is strolling along with a girl on the street, he should walk on the outside, nearer the cars. That is symbolic of his responsibility to take care of her. When he is on a date, he should pay for her food and entertainment. Also (and this is simply my opinion), girls should not call boys on the telephone-at least not until a committed relationship has developed. Guys must be the initiators, planning the dates and asking for the girl's company. Teach your son to open doors for girls and to help them with their coats or their chairs in a restaurant. When a guy goes to her house to pick up his date, tell him to get out of the car and knock on the door. Never honk. Teach him to stand, in formal situations, when a woman leaves the room or a table or when she returns. This is a way of showing respect for her. If he treats her like a lady, she will treat him like a man. It's a great plan. Make a concerted effort to teach sexual abstinence to your teenagers, just as you teach them to abstain from drug and alcohol usage and other harmful behavior. Of course you can do it! Young people are fully capable of understanding that irresponsible sex is not in their best interest and that it leads to disease, unwanted pregnancy, rejection, etc. In many cases today, no one is sharing this truth with teenagers. Parents are embarrassed to talk about sex, and, it disturbs me to say, churches are often unwilling to address the issue. That creates a vacuum into which liberal sex counselors have intruded to say, "We know you're going to have sex anyway, so why not do it right?" What a damning message that is. It is why herpes and other sexually transmitted diseases are spreading exponentially through the population and why unwanted pregnancies stalk school campuses. Despite these terrible social consequences, very little support is provided even for young people who are desperately looking for a valid reason to say no. They're told that "safe sex" is fine if they just use the right equipment. You as a father must counterbalance those messages at home. Tell your sons that there is no safety-no place to hide-when one lives in contradiction to the laws of God! Remind them repeatedly and emphatically of the biblical teaching about sexual immorality-and why someone who violates those laws not only hurts himself, but also wounds the girl and cheats the man she will eventually marry. Tell them not to take anything that doesn't belong to them-especially the moral purity of a woman.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.