Supplier Quotes

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In a society in which nearly everybody is dominated by somebody else's mind or by a disembodied mind, it becomes increasingly difficult to learn the truth about the activities of governments and corporations, about the quality or value of products, or about the health of one's own place and economy. In such a society, also, our private economies will depend less and less upon the private ownership of real, usable property, and more and more upon property that is institutional and abstract, beyond individual control, such as money, insurance policies, certificates of deposit, stocks, and shares. And as our private economies become more abstract, the mutual, free helps and pleasures of family and community life will be supplanted by a kind of displaced or placeless citizenship and by commerce with impersonal and self-interested suppliers... Thus, although we are not slaves in name, and cannot be carried to market and sold as somebody else's legal chattels, we are free only within narrow limits. For all our talk about liberation and personal autonomy, there are few choices that we are free to make. What would be the point, for example, if a majority of our people decided to be self-employed? The great enemy of freedom is the alignment of political power with wealth. This alignment destroys the commonwealth - that is, the natural wealth of localities and the local economies of household, neighborhood, and community - and so destroys democracy, of which the commonwealth is the foundation and practical means.
Wendell Berry (The Art of the Commonplace: The Agrarian Essays)
He dunked his tea bag and watched the results critically. “I really must get a new supplier. This tea is pathetic. America just doesn’t understand tea at all.
Rachel Caine (The Dead Girls' Dance (The Morganville Vampires, #2))
Food is a product of supply and demand, so try to figure out where the supplies are fresh, the suppliers are creative, and the demanders are informed.
Tyler Cowen (An Economist Gets Lunch: New Rules for Everyday Foodies)
We cannot be both the world's leading champion of peace and the world's leading supplier of the weapons of war.
Jimmy Carter
Neoliberalism makes citizens into consumers. The freedom of the citizen yields to the passivity of the consumer. As consumers, today’s voters have no real interest in politics –in actively shaping the community. They possess neither the will nor the ability to participate in communal, political action. They react only passively to politics: grumbling and complaining, as consumers do about a commodity or service they do not like. Politicians and parties follow this logic of consumption too. They have to ‘deliver’. In the process, they become nothing more than suppliers; their task is to satisfy voters who are consumers or customers.
Byung-Chul Han (Psychopolitics: Neoliberalism and New Technologies of Power)
I told her that I didn't want to take any drugs. That I had come here not to take drugs. "Listen," she said, not unkindly, "up until now I would say that ninety-nine percent of all the narcotics you have taken in your life you bought from guys you didn't know, in bathrooms or on street corners, something like that. Correct?" I nodded. "Well these guys could have been selling you salt or strychnine. They didn't care. They wanted your money. I don't care about your money, and, unlike your previous suppliers, I went to college to study just the right drugs to give to people like you in order to help you get better. So, bearing all that in mind ... Take the fucking drugs!" I took the drugs.
Craig Ferguson (American on Purpose: The Improbable Adventures of an Unlikely Patriot)
Businesses are at all times and in different ways accountable to employees, suppliers, customers and community.
Hendrith Vanlon Smith Jr.
Criminals did not have friends. They had associates, suppliers, fences, whores, sugar daddies, enablers, dealers, collaborators, co-conspirators, victims and bosses, any of whom they might rat out and none of whom could be trusted.
Robert Crais (The Two Minute Rule)
Marriage, in what is evidently its most popular version, is now on the one hand an intimate 'relationship' involving (ideally) two successful careerists in the same bed, and on the other hand a sort of private political system in which rights and interests must be constantly asserted and defended. Marriage, in other words, has now taken the form of divorce: a prolonged and impassioned negotiation as to how things shall be divided. During their understandably temporary association, the 'married' couple will typically consume a large quantity of merchandise and a large portion of each other. The modern household is the place where the consumptive couple do their consuming. Nothing productive is done there. Such work as is done there is done at the expense of the resident couple or family, and to the profit of suppliers of energy and household technology. For entertainment, the inmates consume television or purchase other consumable diversion elsewhere. There are, however, still some married couples who understand themselves as belonging to their marriage, to each other, and to their children. What they have they have in common, and so, to them, helping each other does not seem merely to damage their ability to compete against each other. To them, 'mine' is not so powerful or necessary a pronoun as 'ours.' This sort of marriage usually has at its heart a household that is to some extent productive. The couple, that is, makes around itself a household economy that involves the work of both wife and husband, that gives them a measure of economic independence and self-employment, a measure of freedom, as well as a common ground and a common satisfaction. (From "Feminism, the Body, and the Machine")
Wendell Berry (The Art of the Commonplace: The Agrarian Essays)
A compassionate leader always feel motivated to bring happiness and relieve the suffering of customers, investors, suppliers, employees, government and the communities.
Amit Ray (Mindfulness Meditation for Corporate Leadership and Management)
what sets the best suppliers apart is not the quality of their products, but the value of their insight—new ideas to help customers either make money or save money in ways they didn’t even know were possible.
Matthew Dixon (The Challenger Sale: Taking Control of the Customer Conversation)
Have you heard the saying, 'sex sells'? Well, I'm the supplier.
Lyra Parish (Weak for Him (Weakness, #1))
I spent my day as I normally spend my days: threatening suppliers, bullying those who are not in line with my expectations, and generally creating havoc in the lives of others. The square across the street is empty of all but the pigeons. I find myself resenting them.
Courtney Milan (The Governess Affair (Brothers Sinister, #0.5))
I used to always worry about money and where it would come from, but now I know that God is the supplier and the giver of good gifts.
Jean Coleman (Chapter 29 Revisited)
The essence of Relationship Selling is when we convert a customer into a client and the seller gains the status of a supplier. It is really a process of forming a business partnership, where each partner not only transacts business but is interdependent in a mutually beneficial relationship, with a common growth objective. Sales can be:    B2B (Business to Business)  B2C (Business to Consumer)  Direct or indirect selling
Shiv Khera (You Can Sell: Results are Rewarded, Efforts Aren't)
I told her that my happy yellow teapot has a kinky backstory involving a nineteenth-century vegetarian sex cult in upstate New York whose members lived for three decades as self-proclaimed "Bible communists" before incorporating into the biggest supplier of dinnerware to the American food-service industry, not to mention harboring their most infamous resident, an irritating young maniac who, years after he moved away, was hanged for assassinating President Garfield.
Sarah Vowell (Assassination Vacation)
Some miners’ wives take in washing and make more money than their husbands do. In every gold rush from this one to the Klondike, the suppliers and service industries will gather up the dust while ninety-nine per cent of the miners go home with empty pokes.
John McPhee (Assembling California (Annals of the Former World Book 4))
This is getting beyond a joke now. I have a long list of things that can’t be completed because some vital part is not available. It’s driving my Commanders crazy.” He glanced at Mary. “And they take it out on me!” The Admiral saw the grin. “Ah, I see, so now you want to take it out on me? No way, Captain Heron.” He laughed. “Security think there is something else going on here. None of the suppliers is reporting problems in manufacture, there’s no shortages reported in the raw materials, and there are no reports of any other problems—but they seem unable to meet a third of our requirements. Just enough that we can’t claim breaches of contract.
Patrick G. Cox (First into the Fray (Harry Heron #1.5))
the Coca-Cola Company is the biggest single supplier of such drinks. Globally, the company supplies 3 percent of humanity's total liquid intake.
Tom Standage (A History of the World in 6 Glasses)
The market is a system of mass cooperation. You compete with rival producers, sure, but you cooperate with your customers, your suppliers and your colleagues. Commerce both needs and breeds trust.
Matt Ridley (The Evolution of Everything: How New Ideas Emerge)
There's no such thing as "The One", she once said. They were at dinner in Taipei, with a supplier and his wife. The couple had been married forty years. The idea that there's just one person in the world you're meant to be with, it's illogical, she said. She'd had a few drinks and was enjoying her own loud thoughts. The math just doesn't work! Who you end up with, it's really just an accident of proximity.
Dave Eggers (A Hologram for the King)
Someone asked why do you want a homestead? To be independent, get out of the rat race, support local businesses, buy only American made. Stop buying stuff I don't need to impress people I don't like. Right now I am working in a big warehouse, for a major online supplier. The stuff is crap all made somewhere else in the world where they don't have child labor laws, where the workers labor fourteen- to sixteen-hour days without meals or bathroom breaks. There is one million square feet in this warehouse packed with stuff that won't last a month. It is all going to a landfill. This company has hundreds of warehouses. Our economy is built on the backs of slaves we keep in other countries, like China, India, Mexico, any third world country with a cheap labor force where we don't have to seem them but where we can enjoy the fruits of their labor. This American Corp. is probably the biggest slave owner in the world.
Jessica Bruder (Nomadland: Surviving America in the Twenty-First Century)
We’d aligned ourselves with different foundations and food suppliers to install six thousand salad bars in school cafeterias and were recruiting local chefs to help schools serve meals that were not just healthy but tasty.
Michelle Obama (Becoming)
In dated Industrial models, products and services flowed linearly from suppliers to manufacturers to distributors to consumers. But in a permaculture economy model, people and businesses are involved in a value web whereby they may each hold more than one of those roles and each entities role is more hybridized. It’s about cyclical co-creation and cyclical co-consumption.
Hendrith Vanlon Smith Jr.
He envisions the supply chain as an “intricate network of suppliers, distributors, and customers who share carefully managed information about demand, decisions, and performance, and who recognize that success for one part of the supply chain means success for all.
Michael H. Hugos (Essentials of Supply Chain Management (Essentials Series Book 62))
But humans have a built-in weakness for fats and sugar. We evolved in lean environments where it was a big plus for survival to gorge on calorie-dense foods whenever we found them. Whether or not they understand the biology, food marketers know the weakness and have exploited it without mercy. Obesity is generally viewed as a failure of personal resolve, with no acknowledgement of the genuine conspiracy in this historical scheme. People actually did sit in strategy meetings discussing ways to get all those surplus calories into people who neither needed nor wished to consume them. Children have been targeted especially; food companies spend over $10 billion a year selling food brands to kids, and it isn't broccoli they're pushing. Overweight children are a demographic in many ways similar to minors addicted to cigarettes, with one notable exception: their parents are usually their suppliers. We all subsidize the cheap calories with our tax dollars, the strategists make fortunes, and the overweight consumers get blamed for the violation. The perfect crime.
Barbara Kingsolver (Animal, Vegetable, Miracle: A Year of Food Life)
Line up some “multidimensional” support. When it’s nose-to-the-grindstone time, we tend to get the grindstone kind of people on board—suppliers, designers, editors, marketers, “work/task” people. But this is precisely the time when you need some spiritually informed intelligence to back you up: a naturopath, a trainer, green smoothies, a prayer group. All that woo-woo love and insight will go a long way in helping you navigate the heavy-duty logistics on a daily basis.
Danielle LaPorte (The Fire Starter Sessions: A Soulful + Practical Guide to Creating Success on Your Own Terms)
My appreciation of the power of hospitality and my desire to harness it have been the greatest contributors to whatever success my restaurants and businesses have had. I’ve learned how crucially important it is to put hospitality to work, first for the people who work for me and subsequently for all the other people and stakeholders who are in any way affected by our business—in descending order, our guests, community, suppliers, and investors. I call this way of setting priorities “enlightened hospitality.” It stands some more traditional business approaches on their head, but it’s the foundation of every business decision and every success we’ve had.
Danny Meyer
A Philippine-brothel-owning member of the House of Lords was staying at the house of a Spanish Chief Inspector of Police. The Lord was being watched by an American CIA operative who was staying at the house of an English convicted sex offender. The CIA operative was sharing accommodation with an IRA terrorist. The IRA terrorist was discussing a Moroccan hashish deal with a Georgian pilot of Colombia's Medellín Cartel. Organising these scenarios was an ex-MI6 agent, currently supervising the sale of thirty tons of Thai weed in Canada and at whose house could be found Pakistan's major supplier of hashish. Attempting to understand the scenarios was a solitary DEA agent. The stage was set for something.
Howard Marks (Mr. Nice)
There’s something else about this list that really jumps out. Take another look at the top five attributes listed there—the key characteristics defining a world-class sales experience: Rep offers unique and valuable perspectives on the market. Rep helps me navigate alternatives. Rep provides ongoing advice or consultation. Rep helps me avoid potential land mines. Rep educates me on new issues and outcomes. Each of these attributes speaks directly to an urgent need of the customer not to buy something, but to learn something. They’re looking to suppliers to help them identify new opportunities to cut costs, increase revenue, penetrate new markets, and mitigate risk in ways they themselves have not yet recognized. Essentially this is the customer—or 5,000 of them at least, all over the world—saying rather emphatically, “Stop wasting my time. Challenge me. Teach me something new.
Matthew Dixon (The Challenger Sale: Taking Control of the Customer Conversation)
The Model Will Provide Consistent Value to Your Customers, Employees, Suppliers, and Lenders, Beyond What They Expect
Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
Search for required Speciality Chemical products and its suppliers, manufacturers or its equivalent brands from the largest database of ChemEqual.
Sophia Jones
At a meeting early in his tenure, Cook was told of a problem with one of Apple’s Chinese suppliers. “This is really bad,” he said. “Someone should be in China driving this.
Walter Isaacson (Steve Jobs)
There was always a faint possibility that a supplier might actually arrive on time but it would never be with the goods that we had actually ordered.
Anthony Horowitz (Moonflower Murders (Susan Ryeland #2))
the finished computers. And he enforced on Apple’s suppliers a rigorous discipline.
Walter Isaacson (Steve Jobs)
He picks the most visible place on purpose,” said the investor and Tesla board member Steve Jurvetson. “He’s at Tesla just about every Saturday and Sunday and wants people to see him and know they can find him. Then, he can also call suppliers on the weekend, and let them know that he’s personally putting in the hours on the factory floor and expects the same from them.
Ashlee Vance (Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future)
Imagine if you made it your intention to be both ‘world-class’ and ‘the most trusted and respected supplier’ to your clients. It would force a new level of thinking about how you operate.
Justin Leigh (Inspire, Influence, Sell: Master the psychology, skills and systems of the world’s best sales teams)
But the more the Tesla guys researched the industry, the more they realized that the big automakers don’t even really build their cars anymore. The days of Henry Ford having raw materials delivered to one end of his Michigan factory and then sending cars out the other end had long passed. “BMW didn’t make its windshields or upholstery or rearview mirrors,” Tarpenning said. “The only thing the big car companies had kept was internal combustion research, sales and marketing, and the final assembly. We thought naïvely that we could access all the same suppliers for our parts.
Ashlee Vance (Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future)
you teach without tailoring, you come off as irrelevant. If you tailor but don’t teach, you risk sounding like every other supplier. If you take control but offer no value, you risk being simply annoying.
Matthew Dixon (The Challenger Sale: Taking Control of the Customer Conversation)
Regardless of whether you’re trying to convince someone to support your favorite charity, eat healthier, switch their business from their current supplier to your firm, or just adopt a new way of working at the office, one of the most common explanations for lack of persuasive success is also one of the simplest: People recognize they should change their behavior, but they just don’t feel like doing it right now.
Steve J. Martin (The small BIG: small changes that spark big influence)
Toyota would be credited for its just-in-time theory of manufacturing, in which parts arrived from suppliers just in time to be part of the final assembly. But in any real sense that process began at the Rouge. Toasting Philip Caldwell, the head of Ford who in 1982 was visiting Japan, Eiji Toyoda, of the Toyota company, said, “There is no secret to how we learned to do what we do, Mr. Caldwell. We learned it at the Rouge.
David Halberstam (The Reckoning)
Trust is more than a handshake. It’s the agreement, the bond, between users of digital services and the suppliers of those services that enables us to enjoy, be productive, learn, explore, express, create, be informed.
Satya Nadella (Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone)
The information technology revolution was not brought about only by the miniaturization of technologies. This was a transition from a supplier-centric, centralized information model to a user-centric, participatory information model.
Tony Seba (Clean Disruption of Energy and Transportation: How Silicon Valley Will Make Oil, Nuclear, Natural Gas, Coal, Electric Utilities and Conventional Cars Obsolete by 2030)
I leaned back into my chair, folded my arms together and made like I was pondering. ‘I understand. You’re worried about the future.’ ‘Damn right.’ ‘Let me tell you something about the future – it isn’t the present. And in the present I’m guaranteeing you that there’s nothing that your supplier will do to you tomorrow that I won’t do to you today, now, right this very moment. Might as well postpone getting dead. When you think about it, isn’t that all we’re ever doing?
Daniel Polansky (She Who Waits (Low Town Book 3))
Supplier un homme, c'est une tentative désespérée pour faire passer à force d'intensité son propre système de valeurs dans l'esprit d'un autre. Supplier Dieu, c'est le contraire : tentative pour faire passer les valeurs divines dans sa propre âme.
Simone Weil (La pesanteur et la grace (annoté-illustré): Des citations fulgurantes (French Edition))
This was not to be the only time Apple completely forgot about at least 50% of their users. When Apple launched their AI, Siri, she (ironically) could find prostitutes and Viagra suppliers, but not abortion providers. Siri could help you if you’d had a heart attack, but if you told her you’d been raped, she replied ‘I don’t know what you mean by ‘I was raped.’ These are basic errors that surely would have been caught by a team with enough women on it – that is, by a team without a gender data gap.
Caroline Criado Pérez (Invisible Women: Data Bias in a World Designed for Men)
In North America, some companies rotated purchasing agents so they didn’t get buddy-buddy with suppliers, for fear of kickbacks. I found company relationships in Japan to be so close that a Japanese manufacturer might have only one supplier for any one part.
Isadore Sharp (Four Seasons: The Story of a Business Philosophy)
Un piège. Dressé non pour Ellana mais pour lui. Jilano bondit vers la porte. Verrouillée, elle l'aurait à peine ralenti. Elle s'ouvrit sans difficulté. Sur un mur de pierre. Il leva les yeux. La même substance huileuse qui l'avait fait glisser recouvrait tous les murs. La gouttière gisait au sol. Inutile de l'observer pour savoir qu'elle avait été sabotée. Du joli travail. Jilano inspira profondément, ralentissant son rythme cardiaque jusqu'à ce que son corps élimine l'injonction de survie induite par le danger. Ce n'était plus la peine. Il s'assit en tailleur contre un mur et attendit que la silhouette apparaisse au-dessus de lui. Elle ne tarda pas. Un sourire pâle erra sur les lèvres du maître marchombre lorsqu’il reconnut l'assassin. La guilde était donc tombée si bas ? Il faillit parler, non pas pour tenter de convaincre, encore moins pour supplier, mais pour chercher à comprendre. Il préféra détourner les yeux afin de se concentrer sur l'essentiel. Alors que l'assassin bandait son arc, les pensées de Jilano s'envolèrent vers Ellana. Bonheur. Gratitude. Amour. - Garde-toi, murmura-t-il, et que ta route soit belle. - Madame ! Que vous arrive-t-il ? Ellana était brusquement devenue livide. Elle poussa un cri rauque, leva la main à son cœur et, avant qu'Aoro ait pu intervenir, elle s'effondra.
Pierre Bottero (Ellana, l'Envol (Le Pacte des MarchOmbres, #2))
The theory they used to prevent women voting was that the female brain could not comprehend the complexity of politics. Politics was for men. Child-bearing was for women. And the best supplier of reasons for keeping people in their place has always been religion. We saw it at work in the debate over slavery. The Bible and the Qur’an both took slavery for granted. They took the subordination of women for granted too. So we run up against the awkward fact that sacred texts can be used to supply ammunition for those who want to keep people under control.
Richard Holloway (A Little History of Religion)
She had pronounced the words “New Books” with caution and regret, articulating them reluctantly, as if they were vulgar, even obscene words. As I listened to her, I realised that that it was indeed a commercial term, used to designate an item in fashion, but inappropriate to define a literary work; I also realised that to her eyes I was nothing but an author of ‘New Books’ a supplier in a way. “But novels by Daudet or Maupassant - weren’t they ‘New Books’ when they came out?” I asked. “Time has given them their place”, she replied, as though I had just said something insolent.
Éric-Emmanuel Schmitt (La rêveuse d'Ostende)
Digital locks are roach motels: copyrighted works check in, but they don’t check out. Creators and investors lose control of their business—they become commodity suppliers for a distribution channel that calls all the shots. Anti-circumvention isn’t copyright protection: it’s middleman protection.
Cory Doctorow (Information Doesn't Want to Be Free: Laws for the Internet Age)
In this chapter I will describe the effects of the data deluge on all members of society generally and how it erodes the confidence, judgment, and decisiveness of leaders in particular. Then I will show the paradoxical side of the data deluge. Despite its anxiety-provoking effects, the proliferation of data also has an addictive quality. Leaders, healers, and parents “imbibe” data as a way of dealing with their own chronic anxiety. The pursuit of data, in almost any field, has come to resemble a form of substance abuse, accompanied by all the usual problems of addiction: self-doubt, denial, temptation, relapse, and withdrawal. Leadership training programs thus wind up in the codependent position of enablers, with publishers often in the role of “suppliers.” What does it take to get parents, healers, and managers, when they hear of the latest quick-fix fad that has just been published, to “just say no”?
Edwin H. Friedman (A Failure of Nerve: Leadership in the Age of the Quick Fix)
Dealing With Genuine Gurkha Knife - New official Khukuri (kukri) supplier of the British Gurkha Army. Welcome to Ex Gurkha Khukuri House, The first Kukri Gurkha Kukri Knife - The Khukuri(gurkha knife),a semi-curve metal knife,is synonymous with the valor of legendary Gurkha soldiers.Though Kukri is national
Elle le regarda enfourcher son vélo et filer vers le carrefour. Elle pensa mon Dieu il faut que je le rappelle. Vite. Puis elle pensa s'il croit que je vais le supplier! Puis oh mon Dieu si ça se trouve c'est la dernière fois que je le vois! - Salut, murmura-t-elle. Le vélo avait disparu depuis une bonne minute.
Malika Ferdjoukh (Hortense (Quatre soeurs, #2))
For an agile project, the ensemble includes core team members, customers, suppliers, executives, and other participants who interact with each other in various ways. It is these interactions, and the tacit and explicit information exchanges that occur within them, that project management practices need to facilitate.
Jim Highsmith (Agile Project Management: Creating Innovative Products)
Over the past twenty years, Maher watched that pattern play out again and again as major clothing brands made demands on suppliers in Bangladesh to lower their prices while also completing orders faster and constantly improving their workplace and environmental standards. Fakir Fashion has implemented certified projects to treat its wastewater, harvest rainwater, use more solar power, provide meals and child care for workers, hire workers with disabilities, build schools in the local area and more. They have been unable to pass on any of the expenses of these improvements to apparel brands or consumers, who continue to want more for less.
J.B. MacKinnon (The Day the World Stops Shopping: How Ending Consumerism Saves the Environment and Ourselves)
Thankfully for frustrated women around the world, Tom Schalk, the vice president of voice technology at car navigation system supplier ATX, has come up with a novel solution to fix the ‘many issues with women’s voices’.26 What women need, he said, was ‘lengthy training’ – if only women ‘were willing’ to submit to it. Which, sighs Schalk, they just aren’t. Just like the wilful women buying the wrong stoves in Bangladesh, women buying cars are unreasonably expecting voice-recognition software developers to design a product that works for them when it’s obvious that the problem needing fixing is the women themselves. Why can’t a woman be more like a man?
Caroline Criado Pérez (Invisible Women: Data Bias in a World Designed for Men)
You would stay at home, the anxious hours ticking by, and you would wait for your Phone Man. It was as close as most people came to experiencing what heroin addicts go through, the difference being that heroin addicts have the option of going to another supplier. Phone customers didn’t. They feared the power of the Telephone Company.
Dave Barry (Dave Barry's Greatest Hits)
If I could only get rich by bankrupting every supplier I ever dealt with, then I would do it in a heartbeat. I wouldn’t feel good about doing it, but I’d do it. Getting rich isn’t about vendor–customer ‘partnerships’. And anyway, I have found that good suppliers respect a hard-nosed attitude providing it’s logical and providing you pay on time.)
Felix Dennis (How to Get Rich)
Google, as the supplier of the Web’s principal navigational tools, also shapes our relationship with the content that it serves up so efficiently and in such profusion. The intellectual technologies it has pioneered promote the speedy, superficial skimming of information and discourage any deep, prolonged engagement with a single argument, idea, or narrative.
Nicholas Carr (The Shallows: What the Internet is Doing to Our Brains)
Apple doesn’t own the saw, and it doesn’t own the company that owns the saw. It also doesn’t staff the factory where the saw will be used. But it absolutely has an opinion as to which saw its supplier will use. It’s a new form of vertical integration. Where once a manufacturer would own every step of the process, Apple now controls each step without owning any of it.
Adam Lashinsky (Inside Apple)
However, even before the orgies of neoliberalism it was obvious that capitalism is not socially efficient. Market failures are everywhere, from environmental calamities to the necessity of the state’s funding much socially useful science to the existence of public education and public transportation (not supplied through the market) to the outrageous incidence of poverty and famine in countries that have had capitalism foisted on them.3 All this testifies to a “market failure,” or rather a failure of the capitalist, competitive, profit-driven mode of production, which, far from satisfying social needs, multiplies and aggravates them. This should not be surprising. An economic system premised on two irreconcilable antagonisms—that between worker and supplier-of-capital and that between every supplier-of-capital and every other4—and which is propelled by the structural necessity of exploiting and undermining both one’s employees and one’s competitors in order that ever-greater profits may be squeezed out of the population, is not going to lead to socially harmonious outcomes. Only in the unreal world of standard neoclassical economics, which makes such assumptions as perfect knowledge, perfect capital and labor flexibility, the absence of firms with “market power,” the absence of government, and in general the myth of homo economicus—the person susceptible of no other considerations than those of pure “economic rationality”—is societal harmony going to result.
Chris Wright (Worker Cooperatives and Revolution: History and Possibilities in the United States)
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Igneous was huge and...well, rocky. He moved around the streets like a small iceberg and, like an iceberg, there was more to him than immediately met the eye. He was known as a supplier of things. More or less any kind of things. And he was also a wall, which was the same as a fence only a lot harder and tougher to beat. Igneous never unnecessary questions, because he couldn't think of any.
Terry Pratchett (Feet of Clay (Discworld, #19; City Watch, #3))
Recently, as I was teaching this concept, a CFO—who deals with numbers all the time—came up to me and said, “This is fascinating! I’ve always seen trust as a nice thing to have, but I never, ever, thought of it in terms of its impact on economics and speed. Now that you’ve pointed it out, I can see it everywhere I turn. “For example, we have one supplier in whom we have complete trust. Everything happens fast with this group, and the relationship hardly costs us anything to maintain. But with another supplier, we have very little trust. It takes forever to get anything done, and it costs us a lot of time and effort to support the relationship. And that’s costing us money—too much money!” This CFO was amazed when everything suddenly fell into place in his mind. Even though he was a “numbers” guy, he had not connected the dots with regard to trust. Once he saw it, everything suddenly made sense. He could immediately see how trust was affecting everything in the organization, and how robust and powerful the idea of the relationship between trust, speed, and cost was for analyzing what was happening in his business and for taking steps to significantly increase profitable growth.
Stephen M.R. Covey (The SPEED of Trust: The One Thing that Changes Everything)
President Carter’s re-election campaign in 1979 commenced amid spiralling global oil prices. With Bandar’s help, Carter drafted a letter to Fahd requesting Saudi Arabia to put more oil on the market.69 Fahd responded: ‘Tell my friend, the president of the United States of America, when they need our help, they will not be disappointed.’70 He promised to do ‘anything in his power externally or internally to ensure your re-election’, since this was ‘essential if there was ever to be a just and lasting peace in the Middle East’.71 This assistance, which saw Saudi oil trading $4–5 a day below other suppliers, cost the kingdom $30m to $40m a day. In gratitude, Carter invited Bandar to the White House in early December 1979, where they discussed Middle East politics and the US–Saudi relationship.
Andrew Feinstein (The Shadow World: Inside the Global Arms Trade)
Mass production was aimed at new sources of demand in the early twentieth century’s first mass consumers. Ford was clear on this point: “Mass production begins in the perception of a public need.”73 Supply and demand were linked effects of the new “conditions of existence” that defined the lives of my great-grandparents Sophie and Max and other travelers in the first modernity. Ford’s invention deepened the reciprocities between capitalism and these populations. In contrast, Google’s inventions destroyed the reciprocities of its original social contract with users. The role of the behavioral value reinvestment cycle that had once aligned Google with its users changed dramatically. Instead of deepening the unity of supply and demand with its populations, Google chose to reinvent its business around the burgeoning demand of advertisers eager to squeeze and scrape online behavior by any available means in the competition for market advantage. In the new operation, users were no longer ends in themselves but rather became the means to others’ ends. Reinvestment in user services became the method for attracting behavioral surplus, and users became the unwitting suppliers of raw material for a larger cycle of revenue generation.
Shoshana Zuboff (The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power)
I saw him as the supplier of my life. In a dream, in a hole, I saw the great snake of life, devouring its own tail. Life eats life, the image of the snake seemed to tell me. Life devours itself. You are part of this, and so is Gup. The snake is the whip in my father;s hand. The whip is in my hand and reaches from my bloodied back to whip my father's hand. The torturer and the tortured are each playing a part and cannot be without the other.
Douglas Clegg (Wild Things: Four Tales)
The shareholders who own the businesses in this book have other, nonfinancial priorities in addition to their financial objectives. Not that they don’t want to earn a good return on their investment, but it’s not their only goal, or even necessarily their paramount goal. They’re also interested in being great at what they do, creating a great place to work, providing great service to customers, having great relationships with their suppliers, making great contributions to the communities they live and work in, and finding great ways to lead their lives. They’ve learned, moreover, that to excel in all those things, they have to keep ownership and control inside the company and, in many cases, place significant limits on how much and how fast they grow. The wealth they’ve created, though substantial, has been a byproduct of success in these other areas. I call them small giants.
Bo Burlingham (Small Giants: Companies That Choose to be Great Instead of Big)
Overnight, however, he apparently had second thoughts, or did some textbook reading on his own, and at the next meeting he turned to me as the first order of business. “On the black paint,” he said, “you were right about the advantages and I was wrong.” He handed me a quarter. It was a rare win. So Kelly approved my idea of painting the airplane black, and by the time our first prototype rolled out the airplane became known as the Blackbird. Our supplier, Titanium Metals Corporation, had only limited reserves of the precious alloy, so the CIA conducted a worldwide search and, using third parties and dummy companies, managed to unobtrusively purchase the base metal from one of the world’s leading exporters—the Soviet Union. The Russians never had an inkling of how they were actually contributing to the creation of the airplane being rushed into construction to spy on their homeland.
Ben R. Rich (Skunk Works: A Personal Memoir of My Years of Lockheed)
He became the largest individual hog farmer in the North. And, in order not to be victimized by meat packers, he bought controlling interest in an Indianapolis slaughterhouse. In order not to be victimized by steel suppliers, he bought controlling interest in a steel company in Pittsburgh. In order not to be victimized by coal suppliers, he bought controlling interest in several mines. In order not to be victimized by money lenders, he founded a bank.
Kurt Vonnegut Jr. (God Bless You, Mr. Rosewater)
fairness concerns are economically significant, a fact we had suspected but did not prove. Employers who violate rules of fairness are punished by reduced productivity, and merchants who follow unfair pricing policies can expect to lose sales. People who learned from a new catalog that the merchant was now charging less for a product that they had recently bought at a higher price reduced their future purchases from that supplier by 15%, an average loss of $90 per customer.
Daniel Kahneman (Thinking, Fast and Slow)
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Organizations are no longer built on force but on trust. The existence of trust between people does not necessarily mean that they like one another. It means that they understand one another. Taking responsibility for relationships is therefore an absolute necessity. It is a duty. Whether one is a member of the organization, a consultant to it, a supplier, or a distributor, one owes that responsibility to all one’s coworkers: those whose work one depends on as well as those who depend on one’s own work.
Peter F. Drucker (Managing Oneself (Harvard Business Review Classics))
understand that there are rules to follow if you are to win: 1. The model will provide consistent value to your customers, employees, suppliers, and lenders, beyond what they expect. 2. The model will be operated by people with the lowest possible level of skill. 3. The model will stand out as a place of impeccable order. 4. All work in the model will be documented in Operations Manuals. 5. The model will provide a uniformly predictable service to the customer. 6. The model will utilize a uniform color, dress, and facilities code.
Michael E. Gerber (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It)
Michael was wrapping up a speech. He said: Spectra is a company run by people, and we take your health very seriously. As our business relies on overseas suppliers, especially those in southern China, we are taking precautionary measures with this announcement of Shen Fever. We are working in accordance with the New York State Department of Health and the Centers for Disease Control and Prevention. In the next few weeks, we will keep you abreast of new updates for keeping you safe. We would appreciate your cooperation and compliance.
Ling Ma (Severance)
Forget the contracting end,” says Jocelyn. “It’s a sideshow. The main deal is the prison. Prisons used to be about punishment, and then reform and penitence, and then keeping dangerous offenders inside. Then, for quite a few decades, they were about crowd control – penning up the young, aggressive, marginalized guys to keep them off the streets. And then, when they started to be run as private businesses, they were about the profit margins for the prepackaged jail-meal suppliers, and the hired guards and so forth.” Stan nods; he understands all of this.
Margaret Atwood (The Heart Goes Last)
In the mid-1980s, Congress authorized the creation of the US Sentencing Commission to examine prison terms and codify norms to correct the arbitrary punishments meted out by unaccountable judges. First, in 1989 the commission’s guidelines for individuals went into effect, establishing a point system for how many years of prison a convicted criminal might get, based on the seriousness of the misconduct and a person’s criminal history. In 1991, amid public and congressional outrage that sentences for white-collar criminals were too light and fines and sanctions for corporations too lenient, the Sentencing Commission expanded the concept to cover organizations. It formalized the Sporkin-era regime of offering leniency in exchange for cooperation and reform. The new rules delineated factors that could earn a culprit mercy. In levying a fine, the court should consider, the sentencing guidelines said, “any collateral consequences of conviction.” 1 “Collateral consequences” was, and remains, an ill-defined concept. How worried should the government be if a punishment causes a company to go out of business? Should regulators worry about the cashiering of innocent employees? What about customers, suppliers, or competitors? Should they fret about financial crises? From this rather innocuous mention, the little notion of collateral consequences would blossom into the great strangling vine that came to be known after the financial crisis of 2008 by its shorthand: “too big to jail.” Prosecutors and regulators were crippled by the idea that the government could not criminally sanction some companies—particularly giant banks—for fear that they would collapse, causing serious problems for financial markets or the economy.
Jesse Eisinger (The Chickenshit Club: Why the Justice Department Fails to Prosecute Executives)
it would cost $250,000. Musk declared that insane and told Mueller they should make it themselves. They were able to do so in months at a fraction of the cost. Another supplier quoted a price of $120,000 for an actuator that would swivel the nozzle of the upper-stage engines. Musk declared it was not more complicated than a garage door opener, and he told one of his engineers to make it for $5,000. Jeremy Hollman, one of the young engineers working for Mueller, discovered that a valve that was used to mix liquids in a car wash system could be modified to work with rocket fuel.
Walter Isaacson (Elon Musk)
great. This is a good description of Rovio, which was around for six years and underwent layoffs before the “instant” success of the Angry Birds video game franchise. In the case of the Five Guys restaurant chain, the founders spent fifteen years tweaking their original handful of restaurants in Virginia, finding the right bun bakery, the right number of times to shake the french fries before serving, how best to assemble a burger, and where to source their potatoes before expanding nationwide. Most businesses require a complex network of relationships to function, and these relationships take time to build. In many instances you have to be around for a few years to receive consistent recognition. It takes time to develop connections with investors, suppliers, and vendors. And it takes time for staff and founders to gain effectiveness in their roles and become a strong team.* So, yes, the bar is high when you want to start a company. You’ll have the chance to work on something you own and care about from day to day. You’ll be 100 percent engaged and motivated, and doing something you believe in. You can lead an integrated life, as opposed to a compartmentalized one in which you play a role in an office and then try to forget about it when you get home. You can define an organization, not the other way around. But even if you quit your job, hunker down for years, work hard for uncertain reward, and ask everyone you know for help, there’s still a great chance that your new business will not succeed. Over 50 percent of companies fail within their first three years.2 There’s a quote I like from an unknown source: “Entrepreneurship is living a few years of your life like most people won’t, so that you can spend the rest of your life like most people can’t.
Andrew Yang (Smart People Should Build Things: How to Restore Our Culture of Achievement, Build a Path for Entrepreneurs, and Create New Jobs in America)
Just after 1am on April 26th, 1986, a test was about to commence at Chernobyl’s Unit 4 reactor. What followed was the worst nuclear disaster in history. That night, the shift comprised of 176 men and women at the plant, along with 286 construction workers building Unit 5, a few hundred meters to the southeast. Unit 4’s control room operators, along with a representative of Donenergo - the state-owned electricity supplier and designer of the plant’s turbines - were testing a safety feature intended to allow the Unit to power itself for around a minute in the event of a total power failure.
Andrew Leatherbarrow (Chernobyl 01:23:40: The Incredible True Story of the World's Worst Nuclear Disaster)
that speaks to the little secret behind the relationships that small giants have with their suppliers and customers. It’s generally not the people at the top of the organization who create the intimate bonds. It’s the managers and employees who do the work of the business day in and day out. They are the ones who convey the spirit of the company to the outside world. Accordingly, they are the company’s first priority—which, from one perspective, is ironic. For all the extraordinary service and enlightened hospitality that the small giants offer, what really sets them apart is their belief that the customer comes second.
Bo Burlingham (Small Giants: Companies That Choose to Be Great Instead of Big)
Large-scale commercial exchange and long-distance trade tend to promote common standards of measurement. For relatively smallscale trade, grain dealers could transact with several suppliers as long as they knew the measure each was using. They might actually profit from their superior grasp of the profusion of units, much as smugglers take advantage of small differences in taxes and tariffs. Beyond a certain point, however, much of commerce is composed of long chains of transactions, often over great distances, between anonymous buyers and sellers. Such trade is greatly simplified and made legible by standard weights and measures.
James C. Scott (Seeing Like a State: How Certain Schemes to Improve the Human Condition Have Failed (Veritas Paperbacks))
Il y a quelqu'un que je n'ai encore jamais eu envie de tuer. C'est toi. Tu peux marcher dans les rues, tu peux boire et marcher dans les rues, je ne te tuerai pas. N'aie pas peur. La ville est sans danger. Le seul danger dans la ville, c'est moi. Je marche, je marche dans les rues, je tue. Mais toi, tu n'as rien à craindre. Si je te suis, c'est parce que j'aime le rythme de tes pas. Tu titubes. C'est beau. On pourrait dire que tu boites. Et que tu es bossu. Tu ne l'es pas vraiment. De temps en temps tu te redresses, et tu marches droit. Mais moi, je t'aime dans les heures avancées de la nuit, quand tu es faible, quand tu trébuches, quand tu te voûtes. Je te suis, tu trembles. De froid ou de peur. Il fait chaud pourtant. Jamais, presque jamais, peut-être jamais il n'avait fait si chaud dans notre ville. Et de quoi pourrais-tu avoir peur? De moi? Je ne suis pas ton ennemi. Je t'aime. Et personne d'autre ne pourrait te faire du mal. N'aie pas peur. je suis là. Je te protège. Pourtant, je souffre aussi. Mes larmes - grosses gouttes de pluie - me coulent sur le visage. La nuit me voile. La lune m'éclaire. Les nuages me cachent. Le vent me déchire. J'ai une sorte de tendresse pour toi. Cela m'arrive parfois. Tres rarement. Pourquoi pour toi? Je n'en sais rien. Je veux te suivre très loin, partout, longtemps. Je veux te voir souffrir encore plus. Je veux que tu en aies assez de tout le reste. Je veux que tu viennes me supplier de te prendre. Je veux que tu me désires. Que tu aies envie de moi, que tu m'aimes, que tu m'appelles. Alors, je te prendrai dans mes bras, je te serrerai sur mon coeur, tu seras mon enfant, mon amant, mon amour. Je t'emporterai. Tu avais peur de naître, et maintenant tu as peur de mourir. Tu as peur de tout. Il ne faut pas avoir peur. Il y a simplement une grande roue qui tourne. Elle s'appelle Éternité. C'est moi qui fais tourner la grande roue. Tu ne dois pas avoir peur de moi. Ni de la grande roue. La seule chose qui puisse faire peur, qui puisse faire mal, c'est la vie, et tu la connais déjà.
Ágota Kristóf
Specialisation, accompanied by exchange, is the source of economic prosperity. Here, in my own words, is what a modern version of Smithism claims. First, the spontaneous and voluntary exchange of goods and services leads to a division of labour in which people specialise in what they are good at doing. Second, this in turn leads to gains from trade for each party to a transaction, because everybody is doing what he is most productive at and has the chance to learn, practise and even mechanise his chosen task. Individuals can thus use and improve their own tacit and local knowledge in a way that no expert or ruler could. Third, gains from trade encourage more specialisation, which encourages more trade, in a virtuous circle. The greater the specialisation among producers, the greater is the diversification of consumption: in moving away from self-sufficiency people get to produce fewer things, but to consume more. Fourth, specialisation inevitably incentivises innovation, which is also a collaborative process driven by the exchange and combination of ideas. Indeed, most innovation comes about through the recombination of existing ideas for how to make or organise things. The more people trade and the more they divide labour, the more they are working for each other. The more they work for each other, the higher their living standards. The consequence of the division of labour is an immense web of cooperation among strangers: it turns potential enemies into honorary friends. A woollen coat, worn by a day labourer, was (said Smith) ‘the produce of a great multitude of workmen. The shepherd, the sorter of the wool, the wool-comber or carder, the dyer, the scribbler, the spinner, the weaver, the fuller, the dresser . . .’ In parting with money to buy a coat, the labourer was not reducing his wealth. Gains from trade are mutual; if they were not, people would not voluntarily engage in trade. The more open and free the market, the less opportunity there is for exploitation and predation, because the easier it is for consumers to boycott the predators and for competitors to whittle away their excess profits. In its ideal form, therefore, the free market is a device for creating networks of collaboration among people to raise each other’s living standards, a device for coordinating production and a device for communicating information about needs through the price mechanism. Also a device for encouraging innovation. It is the very opposite of the rampant and selfish individualism that so many churchmen and others seem to think it is. The market is a system of mass cooperation. You compete with rival producers, sure, but you cooperate with your customers, your suppliers and your colleagues. Commerce both needs and breeds trust.
Matt Ridley (The Evolution of Everything: How New Ideas Emerge)
Danny Meyer of Union Square Hospitality Group talked about businesses having soul. He believed soul was what made a business great, or even worth doing at all. “A business without soul is not something I’m interested in working at,” he said. He suggested that the soul of a business grew out of the relationships a company developed as it went along. “Soul can’t exist unless you have active, meaningful dialogue with stakeholders: employees, customers, the community, suppliers, and investors. When you launch a business, your job as the entrepreneur is to say, ‘Here’s a value proposition that I believe in. Here’s where I’m coming from. This is my point of view.’ At first, it’s a monologue. Gradually it becomes a dialogue and then a real conversation.
Bo Burlingham (Small Giants: Companies That Choose to Be Great Instead of Big)
In pain, exhausted, and angry, I, too, was swept up in futile pageantry. I signed up for appointments, I waited, I got my hopes up, I went and sat in shoddy, sad offices with pictures of sailboats on the wall and greasily thumbed magazines on side tables sourced from bulk office furniture suppliers. The actual encounter was always confusing, eleven minutes of liminal contact in which I tried to conduct myself in a way that would make the doctor like me, in the hope they would take some true interest in my plight. But their day was full of tests to order, bureaucracy to cut through, an education that taught them not to say, “I don’t know what’s wrong with you.” And so we stood together in a tiny, antiseptic room, the doctor and the patient, a world apart.
Meghan O'Rourke (The Invisible Kingdom: Reimagining Chronic Illness)
The much-criticised rubber regime of Leopold II had only a brief heyday and disappeared from the tables of Congolese resources shortly after 1900 in favour of palm oil and palm nuts. The production tables also show that the population increased from 1890 onwards and was not exterminated. In 1888, And revenue from the 'red' rubber largely went to the Free State for public expenditure, including road construction and the army. These budgets, too, are never cited by the narrators, ever. Ditto for the rubber tables, which show that far more rubber arrived in Antwerp from French Congo and Angola than from the Free State in the early period. Rubber from Congo Free State accounted for barely 10 per cent of world production. The big supplier was the Amazon with 70%.
Marcel Yabili (The Greatest Fake News of All Time: Leopold II, The Genius and Builder King of Lumumba)
Uncle Avi. He said he’d heard that upward of thirty thousand Jewish men had been arrested by the Gestapo and the SS. Jacob blanched when he heard the number. But his father seemed to believe neither the number nor the source. “Arrested? Arrested for what?” “For being Jews—what else?” Avi said. “Thirty thousand? That’s ridiculous.” “It’s a fact, Reuben.” “Says who?” “I heard it from one of my suppliers, a goy from Wiesbaden,” Avi replied. “His son is high up in the Gestapo. Tells him everything. The man was practically bragging about it.” “Why would he tell you?” Dr. Weisz asked. “He doesn’t know I’m a Jew,” Avi said. “How’s that possible?” “He thinks I’m Catholic. Remember the crucifix I asked you to get me a few years back from your priest friend in Berlin?” “Of course.” “It’s hanging in my office in Cologne,
Joel C. Rosenberg (The Auschwitz Escape)
The odor of burning sulphur shifted on the night air, acrid, a little foul. Somewhere, the Canaan dwellers had learned of a supplier of castor - an extract from the beaver's perineal glands. Little packets containing the brown-orange mass of dried animal matter arrived from Detroit at the Post Office's "general delivery." At home, by the kerosene light, the recipients unwrapped the packets. A poor relative sometimes would be given some of the fibrous gland, bitter and smelling slightly like strong human sweat, and the rest would go into a Mason jar. Each night, as prescribed by old Burrifous through his oracle, Ronnie, a litt1e would be mixed with clear spring water. And as it gave the water a creamy, rusty look, the owner would sigh with awe and fear. The creature, wolf or man, became more real through the very specific which was to vanquish him.
Leslie H. Whitten Jr. (Moon of the Wolf)
Someone asked why do you want a homestead? To be independent, get out of the rat race, support local businesses, buy only American made. Stop buying stuff I don’t need to impress people I don’t like. Right now I am working in a big warehouse, for a major online supplier. The stuff is crap all made somewhere else in the world where they don’t have child labor laws, where the workers labor fourteen- to sixteen-hour days without meals or bathroom breaks. There is one million square feet in this warehouse packed with stuff that won’t last a month. It is all going to a landfill. This company has hundreds of warehouses. Our economy is built on the backs of slaves we keep in other countries, like China, India, Mexico, any third world country with a cheap labor force where we don’t have to see them but where we can enjoy the fruits of their labor. This American Corp. is probably the biggest slave owner in the world.
Jessica Bruder (Nomadland: Surviving America in the Twenty-First Century)
I also worried about her morale. During Linda’s first season working for Amazon, she had seen up close the vast volume of crap Americans were buying and felt disgusted. That experience had planted a seed of disenchantment. After she left the warehouse, it continued to grow. When she had downsized from a large RV to a minuscule trailer, Linda had also been reading about minimalism and the tiny house movement. She had done a lot of thinking about consumer culture and about how much garbage people cram into their short lives. I wondered where all those thoughts would lead. Linda was still grappling with them. Weeks later, after starting work in Kentucky, she would post the following message on Facebook and also text it directly to me: Someone asked why do you want a homestead? To be independent, get out of the rat race, support local businesses, buy only American made. Stop buying stuff I don’t need to impress people I don’t like. Right now I am working in a big warehouse, for a major online supplier. The stuff is crap all made somewhere else in the world where they don’t have child labor laws, where the workers labor fourteen- to sixteen-hour days without meals or bathroom breaks. There is one million square feet in this warehouse packed with stuff that won’t last a month. It is all going to a landfill. This company has hundreds of warehouses. Our economy is built on the backs of slaves we keep in other countries, like China, India, Mexico, any third world country with a cheap labor force where we don’t have to see them but where we can enjoy the fruits of their labor. This American Corp. is probably the biggest slave owner in the world. After sending that, she continued: Radical I know, but this is what goes through my head when I’m at work. There is nothing in that warehouse of substance. It enslaved the buyers who use their credit to purchase that shit. Keeps them in jobs they hate to pay their debts. It’s really depressing to be there. Linda added that she was coping
Jessica Bruder (Nomadland: Surviving America in the Twenty-First Century)
Wal-Mart can't seem to grasp an essential fact: in 2006, the company has exactly the reputation it has earned. No, we don't give the company adequate credit for low prices. But the broken covenant Sam Walton had with how to treat store employees, the relentless pressure that hollows out companies and dilutes the quality of their products, the bullying of suppliers and communities, the corrosive secrecy, the way Wal-Mart has changed our own perception of price and quality, of value and durability--none of these is imaginary, or trivial, or easily changed with a fresh set of bullet points, an impassioned speech, and a website heavy with "Wal-Mart facts". If Wal-Mart does in fact double the gas mileage of its truck fleet, and thereby double the gas mileage of every long-haul truck in America, that will be huge. It will change gas consumption in the United States in a single stroke. But it hasn't happened yet. And even if it does, it will not make Wal-Mart a good company or a good corporate partner or a good corporate citizen.
Charles Fishman (The Wal-Mart Effect: How the World's Most Powerful Company Really Works - and How It's Transforming the American Economy)
Shareholders have a residual claim on a firm’s assets and earnings, meaning they get what’s left after all other claimants—employees and their pension funds, suppliers, tax-collecting governments, debt holders, and preferred shareholders (if any exist)—are paid. The value of their shares, therefore, is the discounted value of all future cash flows minus those payments. Since the future is unknowable, potential shareholders must estimate what that cash flow will be; their collective expectations about the future determine the stock price. Any shareholders who expect that the discounted value of future equity earnings of the company will be less than the current price will sell their stock. Any potential shareholders who expect that the discounted future value will exceed the current price will buy stock. This means that shareholder value has almost nothing to do with the present. Indeed, present earnings tend to be a small fraction of the value of common shares. Over the past decade, the average yearly price-earnings multiple for the S&P 500 has been 22x, meaning that current earnings represent less than 5 percent of stock prices.
Roger L. Martin (A New Way to Think: Your Guide to Superior Management Effectiveness)
Everything about this project was dark alley, cloak and dagger. Even the way they financed the operation was highly unconventional: using secret contingency funds, they back-doored payment to Lockheed by writing personal checks to Kelly for more than a million bucks as start-up costs. The checks arrived by regular mail at his Encino home, which had to be the wildest government payout in history. Johnson could have absconded with the dough and taken off on a one-way ticket to Tahiti. He banked the funds through a phony company called “C & J Engineering,” the “C & J” standing for Clarence Johnson. Even our drawings bore the logo “C & J”—the word “Lockheed” never appeared. We used a mail drop out at Sunland, a remote locale in the San Fernando Valley, for suppliers to send us parts. The local postmaster got curious about all the crates and boxes piling up in his bins and looked up “C & J” in the phone book and, of course, found nothing. So he decided to have one of his inspectors follow our unmarked van as it traveled back to Burbank. Our security people nabbed him just outside the plant and had him signing national security secrecy forms until he pleaded writer’s cramp.
Ben R. Rich (Skunk Works: A Personal Memoir of My Years of Lockheed)
The right Brand Promise isn’t always obvious. Naomi Simson — founder of one of the fastest-growing companies in Australia, RedBalloon — was sure she knew what to promise customers who want to give experiences such as hot air balloon rides as gifts, rather than flowers and chocolates. Her promises included an easy-to-use website for choosing one of over 2,000 experiences; recognizable packaging and branding (think Tiffany blue, only in red); and onsite support. It wasn’t until a friend and client mentioned that she was using the website as a source of ideas — but buying the experiences directly from the vendors — that Simson had an “Aha!” moment. She realized that other customers might be doing the same thing, assuming that RedBalloon must be marking up the price of the experiences to cover the costs of the website, packaging, and onsite support. To grow the business, she promised customers they would pay no more for the experiences they bought through RedBalloon than for those purchased directly from the suppliers; otherwise, customers would get 100% of their fee refunded. The company calls this promise, which is technically a pricing guarantee, a “100% Pleasure Guarantee,” to fit its brand.
Verne Harnish (Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0))
Working with chocolate always helps me find the calm centre of my life. It has been with me for so long; nothing here can surprise me. This afternoon I am making pralines, and the little pan of chocolate is almost ready on the burner. I like to make these pralines by hand. I use a ceramic container over a shallow copper pan: an unwieldy, old-fashioned method, perhaps, but the beans demand special treatment. They have traveled far, and deserve the whole of my attention. Today I am using couverture made from the Criollo bean: its taste is subtle, deceptive; more complex than the stronger flavors of the Forastero; less unpredictable than the hybrid Trinitario. Most of my customers will not know that I am using this rarest of cacao beans; but I prefer it, even though it may be more expensive. The tree is susceptible to disease: the yield is disappointingly low; but the species dates back to the time of the Aztecs, the Olmecs, the Maya. The hybrid Trinitario has all but wiped it out, and yet there are still some suppliers who deal in the ancient currency. Nowadays I can usually tell where a bean was grown, as well as its species. These come from South America, from a small, organic farm. But for all my skill, I have never seen a flower from the Theobroma cacao tree, which only blooms for a single day, like something in a fairytale. I have seen photographs, of course. In them, the cacao blossom looks something like a passionflower: five-petaled and waxy, but small, like a tomato plant, and without that green and urgent scent. Cacao blossoms are scentless; keeping their spirit inside a pod roughly the shape of a human heart. Today I can feel that heart beating: a quickening inside the copper pan that will soon release a secret. Half a degree more of heat, and the chocolate will be ready. A filter of steam rises palely from the glossy surface. Half a degree, and the chocolate will be at its most tender and pliant.
Joanne Harris (The Strawberry Thief (Chocolat, #4))
Unconditional blame is the tendency to explain all difficulties exclusively as the consequence of forces beyond your influence, to see yourself as an absolute victim of external circumstances. Every person suffers the impact of factors beyond his control, so we are all, in a sense, victims. We are not, however, absolute victims. We have the ability to respond to our circumstances and influence how they affect us. In contrast, the unconditional blamer defines his victim-identity by his helplessness, disowning any power to manage his life and assigning causality only to that which is beyond his control. Unconditional blamers believe that their problems are always someone else’s fault, and that there’s nothing they could have done to prevent them. Consequently, they believe that there’s nothing they should do to address them. Unconditional blamers feel innocent, unfairly burdened by others who do things they “shouldn’t” do because of maliciousness or stupidity. According to the unconditional blamer, these others “ought” to fix the problems they created. Blamers live in a state of self-righteous indignation, trying to control people around them with their accusations and angry demands. What the unconditional blamer does not see is that in order to claim innocence, he has to relinquish his power. If he is not part of the problem, he cannot be part of the solution. In fact, rather than being the main character of his life, the blamer is a spectator. Watching his own suffering from the sidelines, he feels “safe” because his misery is always somebody else’s fault. Blame is a tranquilizer. It soothes the blamer, sheltering him from accountability for his life. But like any drug, its soothing effect quickly turns sour, miring him in resignation and resentment. In order to avoid anxiety and guilt, the blamer must disown his freedom and power and see himself as a plaything of others. The blamer feels victimized at work. His job is fraught with letdowns, betrayals, disappointments, and resentments. He feels that he is expected to fix problems he didn’t create, yet his efforts are never recognized. So he shields himself with justifications. Breakdowns are never his fault, nor are solutions his responsibility. He is not accountable because it is always other people who failed to do what they should have done. Managers don’t give him direction as they should, employees don’t support him as they should, colleagues don’t cooperate with him as they should, customers demand much more than they should, suppliers don’t respond as they should, senior executives don’t lead the organization as they should, administration systems don’t work as they should—the whole company is a mess. In addition, the economy is weak, the job market tough, the taxes confiscatory, the regulations crippling, the interest rates exorbitant, and the competition fierce (especially because of those evil foreigners who pay unfairly low wages). And if it weren’t difficult enough to survive in this environment, everybody demands extraordinary results. The blamer never tires of reciting his tune, “Life is not fair!
Fred Kofman (Conscious Business: How to Build Value through Values)
Trouble free payday loans. A payday loan is your remedy to an immediate have to have for money. A payday loans seems to be rather attractive. If you have a job, you can actually get a payday loan. Occasionally, consumers without having profession can get a payday loan. It is actually not straightforward to modify your spending budget without the need of a loan. You will find a lot of payday loan suppliers. Individuals also give payday loans. Typically, the rate of interest will be the most important aspect of any payday loan. You ought to usually be in a position to pay back the quantity borrowed. A payday loan can be fantastic after you possess a job or else it can be a disaster. You will have dollars deposited within your bank’s saving account around the exact same day. High rates of interest on a loan is usually particularly difficult to manage. Payday loans can be a superb quick option but not a long-term solution. You will obtain the money inside your savings or present account. There is an arrangement for direct deduction out of your income created into the account. This can be a approach that may be set to run automatically and also you do not have to accomplish something. It's essential to understand that a payday loan is known as a short-term loan only. You have to spend a larger price of interest on a payday loan. Many people without having a job would need to supply some other safety of repayment. If you have bad credit, a payday loan may be the only answer. You often require a very good credit rating to get a loan. Of all loans, a payday loan will be the most effective and least complicated way for you to get money swiftly. Occasionally folks take out extra than one payday loan. If you usually do not spend the amount on time, the interest begins to add up seriously. It can be important that you just understand almost everything about a payday loan. What takes place when the time comes for trying to repay the loan? Some nations take into account a payday loan as terrible for the individual. The majority of people in no way look at a payday loan from every single angle. You can not acquire plenty of cash if you have pretty small revenue. The interest plus the principal on a payday loan can add up incredibly promptly. The perfect point to perform is pay the interest in addition to a small on the principal quantity each week. A payday loan is anything to assist you more than your immediate complications. You may have seen that banks take a while to agree a loan. In most cases, the interest is normally deducted just before the deposit is produced. The more rapidly you repay the principal amount the much better it is for you, as you have to pay much less as interest. It is best to never ever go in for any payday loan anytime you'll need money. Payday loan corporations are bobbing up all more than the nation. One can find nations exactly where it really is illegal; to charge such high interest rates. The concept behind a payday loan is always to tide you over your immediate issues. A payday loan really should by no means become the norm but it should be an exception. You could have to spend a price in exorbitant rates of interest if you usually do not pay up in time. A payday loan is beneficial for immediate payment of bills.
Stain Peter
Performance measure. Throughout this book, the term performance measure refers to an indicator used by management to measure, report, and improve performance. Performance measures are classed as key result indicators, result indicators, performance indicators, or key performance indicators. Critical success factors (CSFs). CSFs are the list of issues or aspects of organizational performance that determine ongoing health, vitality, and wellbeing. Normally there are between five and eight CSFs in any organization. Success factors. A list of 30 or so issues or aspects of organizational performance that management knows are important in order to perform well in any given sector/ industry. Some of these success factors are much more important; these are known as critical success factors. Balanced scorecard. A term first introduced by Kaplan and Norton describing how you need to measure performance in a more holistic way. You need to see an organization’s performance in a number of different perspectives. For the purposes of this book, there are six perspectives in a balanced scorecard (see Exhibit 1.7). Oracles and young guns. In an organization, oracles are those gray-haired individuals who have seen it all before. They are often considered to be slow, ponderous, and, quite frankly, a nuisance by the new management. Often they are retired early or made redundant only to be rehired as contractors at twice their previous salary when management realizes they have lost too much institutional knowledge. Their considered pace is often a reflection that they can see that an exercise is futile because it has failed twice before. The young guns are fearless and precocious leaders of the future who are not afraid to go where angels fear to tread. These staff members have not yet achieved management positions. The mixing of the oracles and young guns during a KPI project benefits both parties and the organization. The young guns learn much and the oracles rediscover their energy being around these live wires. Empowerment. For the purposes of this book, empowerment is an outcome of a process that matches competencies, skills, and motivations with the required level of autonomy and responsibility in the workplace. Senior management team (SMT). The team comprised of the CEO and all direct reports. Better practice. The efficient and effective way management and staff undertake business activities in all key processes: leadership, planning, customers, suppliers, community relations, production and supply of products and services, employee wellbeing, and so forth. Best practice. A commonly misused term, especially because what is best practice for one organization may not be best practice for another, albeit they are in the same sector. Best practice is where better practices, when effectively linked together, lead to sustainable world-class outcomes in quality, customer service, flexibility, timeliness, innovation, cost, and competitiveness. Best-practice organizations commonly use the latest time-saving technologies, always focus on the 80/20, are members of quality management and continuous improvement professional bodies, and utilize benchmarking. Exhibit 1.10 shows the contents of the toolkit used by best-practice organizations to achieve world-class performance. EXHIBIT 1.10 Best-Practice Toolkit Benchmarking. An ongoing, systematic process to search for international better practices, compare against them, and then introduce them, modified where necessary, into your organization. Benchmarking may be focused on products, services, business practices, and processes of recognized leading organizations.
Douglas W. Hubbard (Business Intelligence Sampler: Book Excerpts by Douglas Hubbard, David Parmenter, Wayne Eckerson, Dalton Cervo and Mark Allen, Ed Barrows and Andy Neely)