“
The only real battle in life is between hanging on and letting go.
”
”
Shannon L. Alder
“
They will hate you if you are beautiful. They will hate you if you are successful. They will hate you if you are right. They will hate you if you are popular. They will hate you when you get attention. They will hate you when people in their life like you. They will hate you if you worship a different version of their God. They will hate you if you are spiritual. They will hate you if you have courage. They will hate you if you have an opinion. They will hate you when people support you. They will hate you when they see you happy. Heck, they will hate you while they post prayers and religious quotes on Pinterest and Facebook. They just hate. However, remember this: They hate you because you represent something they feel they don’t have. It really isn’t about you. It is about the hatred they have for themselves. So smile today because there is something you are doing right that has a lot of people thinking about you.
”
”
Shannon L. Alder
“
Dear Child,
Sometimes on your travel through hell, you meet people that think they are in heaven because of their cleverness and ability to get away with things. Travel past them because they don't understand who they have become and never will. These type of people feel justified in revenge and will never learn mercy or forgiveness because they live by comparison. They are the people that don't care about anyone, other than who is making them feel confident. They don’t understand that their deity is not rejoicing with them because of their actions, rather he is trying to free them from their insecurities, by softening their heart. They rather put out your light than find their own. They don't have the ability to see beyond the false sense of happiness they get from destroying others. You know what happiness is and it isn’t this. Don’t see their success as their deliverance. It is a mask of vindication which has no audience, other than their own kind. They have joined countless others that call themselves “survivors”. They believe that they are entitled to win because life didn’t go as planned for them. You are not like them. You were not meant to stay in hell and follow their belief system. You were bound for greatness. You were born to help them by leading. Rise up and be the light home. You were given the gift to see the truth. They will have an army of people that are like them and you are going to feel alone. However, your family in heaven stands beside you now. They are your strength and as countless as the stars. It is time to let go!
Love,
Your Guardian Angel
”
”
Shannon L. Alder
“
Reconnect to what makes you happy and brings you Joy. If there is something that used to make you happy which you have stopped doing, do it again. Seek to find deeper meaning and significance rather than living on the surface.
”
”
Susan C. Young
“
Your habit of avoiding mental and emotional discomfort is your #1 reason for your being stuck where you are in life.
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”
Tony Dovale
“
There will be times in your life when things simply have to be replaced because they are tired, broken, worn out, harmful, outdated, or irrelevant. Take an inventory of the things that no longer serve your best and highest good so you can replace them with things which do.
”
”
Susan C. Young
“
When you forgive those that hurt you, they no longer have control over your future happiness. Their anger keeps them a prisoner to your past, while you enjoy the present.
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”
Shannon L. Alder
“
So many people think that they are not gifted because they don’t have an obvious talent that people can recognize because it doesn’t fall under the creative arts category—writing, dancing, music, acting, art or singing. Sadly, they let their real talents go undeveloped, while they chase after fame. I am grateful for the people with obscure unremarked talents because they make our lives easier---inventors, organizers, planners, peacemakers, communicators, activists, scientists, and so forth. However, there is one gift that trumps all other talents—being an excellent parent. If you can successfully raise a child in this day in age to have integrity then you have left a legacy that future generations will benefit from.
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”
Shannon L. Alder
“
The first buyer of your Success has to be you.
Once you are truly IN, You are sure to WIN
”
”
Wordions
“
Good habits are the basic tools that will determine whether you are a tortoise
or hare in life!
”
”
Lucas Remmerswaal (13 Habits.com The tale of Tortoise Buffett and Trader Hare: Inspired by Warren Buffett)
“
Connecting with others gives us a sense of inclusion, connection, interaction, safety, and community. Your vibe attracts your tribe, so if you want to attract positive and healthy relationships, be one! Staying connected and getting reconnected feeds the flow of goodness which empowers our humanity.
”
”
Susan C. Young
“
I am happy for Amazon.com's success. As one of the first indie Authors who published on Amazon and was featured as their Author Success Story, I should think so! So should Amazon be happy for the successes of their Author Success Stories for their continued successes reflect on Amazon's continued nurturance and support for Indie Authors and the very ones who helped them win the standards battle over other ebook retailers.
”
”
Kailin Gow (Bitter Frost (Frost, #1))
“
Rejoicing is grounded in gratitude, with a keen appreciation for yourself, others, your abundance, and the beauty around you.
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Susan C. Young
“
Did you once have a grand plan which has become obsolete and no longer serves you? If there are areas in your life which must change to help you create better results, a redesign may be in order. Consider going back to the ‘drawing board’ to deconstruct what isn’t working and start anew.
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Susan C. Young
“
Disabilities are not Liabilities but true test of abilities
”
”
Emmanuel Shola Ayeni
“
IF we don't start to rethink how we are acting now...We will pay the price later for our "old-stinking-thinking" style
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”
Tony Dovale
“
Settling is not a destination, rather a vacation rental staring at an endless sea that dares you to cross its waves.
”
”
Shannon L. Alder
“
Be a life-long learner. Whether you are seeking to achieve peace and harmony, learn a new technology to do your work faster, or design a strategy to blow your competitors out of the water, retraining is a pivotal way to strengthen your knowledge and realize your goals
”
”
Susan C. Young
“
A diamond’s creation requires immense pressure and intense temperatures to reach its highest potential. Without enduring the adversity and pressure of its environment, the diamond would never become the treasure it was meant to be. May the changes you grow through bring incredible value in helping you forge a remarkable and multi-faceted life.
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Susan C. Young
“
As a pearl is formed and its layers grow, a rich iridescence begins to glow. The oyster has taken what was at first an irritation and intrusion and uses it to enrich its value. How can you coat or frame the changes in your life to harvest beauty, brilliance, and wisdom?
”
”
Susan C. Young
“
Are you managing your energy well and using it for things that matter? Do you stop to recharge before you push yourself to critically low levels? Unplug to recharge.
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”
Susan C. Young
“
Your Success Is My Success
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”
Daryl Urbanski (Ancient Secrets Of Lead Generation: Your Primitive Business Guide To Better Leads With Less Effort (PrimitiveBusiness.com #1))
“
Rethink Your Success Mindset: Times are getting tougher. We need tougher mindsets to ensure that we go beyond survive to thrive.
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Tony Dovale
“
In a bravura demonstration of stonewalling, righteousness, and hurt sincerity, Steve Jobs successfully took to the stage the other day to deny the problem, dismiss the criticism, and spread the blame among other smartphone makers,” Michael Wolff of newser.com wrote. “This is a level of modern marketing, corporate spin, and crisis management about which you can only ask with stupefied incredulity and awe: How do they get away with it? Or, more accurately, how does he get away with it?” Wolff attributed it to Jobs’s mesmerizing effect as “the last charismatic individual.” Other CEOs would be offering abject apologies and swallowing massive recalls, but Jobs didn’t have to. “The grim, skeletal appearance, the absolutism, the ecclesiastical bearing, the sense of his relationship with the sacred, really works, and, in this instance, allows him the privilege of magisterially deciding what is meaningful and what is trivial.
”
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Walter Isaacson (Steve Jobs)
“
I have successfully avoided enjoying opera all my life.
-quoted in Entertainment Weeky, http://www.ew.com/ew/article/0,,20548...
”
”
Stephen Sondheim
“
When you care deeply about someone or something, repairs are worth your investment of time, energy, effort, heart, and resources. Whether it is to repair a broken trust or a damaged relationship, take the initiative to make it right and make it better.
”
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Susan C. Young
“
When people around you do not support your personal growth and reinvention, it doesn’t mean you are on the wrong path or that you have to listen to them. Just because someone continues to judge you from where you were doesn’t mean you have to stay there.
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Susan C. Young
“
When you redefine something, you stretch your perception and open your mind to new ideas. You discover new meanings and get to see your previous style, behaviors, or beliefs from an expanded vantage point. Consider new options which would make your life more meaningful, bring more fulfilment, and encourage you to shine.
”
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Susan C. Young
“
Mistrust of good success hath done this deed.
O hateful error, Melancholy's child,
Why dost thou show to the apt thoughts of men
The things that are not? O Error, soon concieved,
Thou never com'st unto a happy birth,
But kill'st the mother that engendered thee.
”
”
William Shakespeare (Julius Caesar)
“
But Doc knew that was the key to successful lying. People judged what other people would do by what they themselves would do. You could tell a hell of a lot about a man by what he assumed others got up to. If you're looking for a thief, bet on the man who's always accusing his neighbors.
”
”
Elizabeth Bear (Some of the Best from Tor.com, 2012 edition)
“
Like the butterfly, you will also go through stages of change, rebirth, and new beginnings for transformation and renewal. Use these changes to create a clarity of purpose for a personal renaissance. Break out of your comfort zone, shed old layers, and stretch in your potential to become your best self. Be free of outdated limitations, experience rebirth and take flight.
”
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Susan C. Young
“
The actor, writer, and director Woody Allen once said, “80% of success is just showing up!”
You Can Show Up By . . .
• Participating.
• Sharing ideas.
• Being dependable.
• Keeping your word.
• Taking the initiative.
• Volunteering to be of assistance.
• Being there when a friend needs you.
• Raising your hand and asking questions.
• Attending your children’s sporting events.
• Taking your place and claiming your space.
• Demonstrating that you have something to offer.
”
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Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
When change happens, you have a choice for how you are going to respond. You can either lose your composure and react impetuously or use the event or situation as a learning opportunity to shift your mindset and respond appropriately. Begin to notice your responses when changes occur and do your best to choose a breakthrough over a breakdown.
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”
Susan C. Young
“
Passion is that strong feeling of emotion, ecstasy, or excitement which you feel for something or someone. This sizzling desire can light up your soul and fuel your commitment to be persistent in spite of obstacles and unfavorable circumstances. This depth of motivation can transform your life unlike anything else and reignite your purpose and your passion.
”
”
Susan C. Young
“
Ken Robinson Says Schools Kill Creativity” (which became one of TED.com’s most downloaded talks ever),
”
”
Michael Ellsberg (The Education of Millionaires: Everything You Won't Learn in College About How to Be Successful)
“
The hard part of ReThinking, is most people don't usually do much normal REAL thinking anyway. They live their lives on automatic reaction.
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Tony Dovale
“
Don't give up...
because success belongs to all those who don't.
www.bullyingben.com
www.asjpublishing.com
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”
Timothy Pina (Bullying Ben: How Benjamin Franklin Overcame Bullying)
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Managers know what they want most: to be allowed to achieve success by leveraging who they are, not by compromising it.
”
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Stan Slap
“
Empowerment is a key road to your success in life!
www.bullyingben.com
”
”
Timothy Pina (Bullying Ben: How Benjamin Franklin Overcame Bullying)
“
Rethink Your Success Mindset: With the right mindset, everything that you experience, along your journey towards success, is a blessing.
”
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Tony Dovale
“
Rethink Your Success Mindset: Gratitude is the attitude, fuel and catalyst that transforms life's challenges into wisdom.
”
”
Tony Dovale
“
The key to successful relationships is recognising who can fulfil what - naturally.
Relationships fail, we remain discontent because we are forcefully trying one to fill all.
This is a powerful realisation, when it hits you, it can make you more content with relationships, people and even yourself , especially when you start to apply the same principle on you.
You cannot be everything for someone ...just as no one person can be everything for you.
”
”
Wordions
“
You are the author of your own life story. You have the leading role and get to determine how you interact with your supporting cast and other characters. Without realizing it, you may have allowed the events in your life to write your story for you rather than taking deliberate action to write it in your own voice. What will it take to love your life story to create the happy endings you desire?
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Susan C. Young
“
Are you comfortable and willing to be of service to others, but find it difficult to receive the same in return? Why are people so quick to resist receiving, even when they need the help? Your ability to receive not only opens the space for great things to enter your life, but it returns a gift of grace to the giver.
”
”
Susan C. Young
“
Reconnect with who you truly are and what you really want rather than letting the outside world determine it for you. Reconnect with your purpose and your passion to know if your actions are helping you to achieve it.
”
”
Susan C. Young
“
The key to successful relationships is recognising who can fulfil what - naturally.
Relationships fail, we remain discontent because we are forcefully trying one to fill all.
This is a powerful realisation, when it hits you, it can make you more content with relationships, people and even yourself , especially when you start to apply the same principle on you.
You cannot be everything for someone ...just as no one person can be everything for you.
”
”
Drishti Bablani, Wordions
“
Reconciling is about cleaning out your psychic closet. Do you have unresolved issues which are draining your reserves, causing hurt feelings, filling you with regret, or taxing your tenacity? Reconciling can allow you to move forward with acceptance and surrender, rather than berating yourself for what cannot be changed. Are you ready to enjoy peace?
”
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Susan C. Young
“
Many people associate resolutions with failure because they’ve broken promises to themselves so many times before. They don’t want to fail again, and as a result, they avoid setting goals. For the wise people who do set resolutions, research has shown you are ten times more likely to improve your life when you do. What are you willing to do to make your dreams come true?
”
”
Susan C. Young
“
I understand that it’s disheartening to pour effort and money into a work of art and find that others do not value it with the same intensity. I’ve been to this rodeo more than a few times, and yes, it’s painful and hard on the soul. It is also the sort of thing that grown-ups do every day. Anyone deluded enough to think they are owed monetary success because they bled for their art is in for some hard, hard knocks and buckets full of tears. There will be many cries of “unfair” and much jealousy and hatred. And to be fair, all authors go through this every time they watch their books ride the waves of bestseller charts and the ego torture chamber known as Goodreads reviews. Even the most well-adjusted of us watch that horrible piece of shit book beat our baby to pieces and gnash our teeth and shout at our monitors demanding to know what brain-donors are shopping on amazon.com these days.
But holy Smart Bitch on a cracker, Batman, to write a post about how stupid readers are and worse to actually put it out there on the internet is so beyond the pale there’s a special hell for that kind of idiocy. Let me repeat: authors exist at the pleasure of readers. Without the people who buy and read my books, I am just another dizzy broad writing shit down. Readers aren’t just an author’s audience; they are her lifeblood.
--
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Heidi Cullinan
“
When you focus on connecting with your truest essence, that spiritual center of love and acceptance, you will reawaken, arrive, and thrive. Every morning you get to reawaken to a new day. And every night as you sleep, you will hopefully experience rest, renewal, and rejuvenation.
”
”
Susan C. Young
“
A life lived well, or poorly, uses our resources to such an extent that it can weaken many areas which were once strong. Simply from wear and tear, we may tire and need to be re-fortified. Seek ways to re-strengthen so that you may perform at higher levels and increase your endurance to enjoy a life you love.
”
”
Susan C. Young
“
Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful.
”
”
Susan C. Young
“
A unified team is a force to be reckoned with. When teams pull together to serve a higher purpose, the synergy builds momentum and helps everyone head in the right direction. When people reunite, pull together, have each other’s backs, and strive to achieve a clearly defined purpose, the culture is empowered to produce extraordinary outcomes.
”
”
Susan C. Young
“
You live in this world once. Let your true and authentic YOU get unleashed. The world is desperately waiting your unique brand unchained.
”
”
Assegid Habtewold (The 9 Cardinal Building Blocks: For continued success in leadership)
“
Quão lamentável é arriscar tudo em um único combate, negligenciando a estratégia vitoriosa, e fazer com que o destino de tuas armas dependa de uma única batalha!
”
”
Sun Tzu (The Art of War)
“
Don't let your 'future success' dim the beauty and light that's in front of you right now.
”
”
Taryn Garland, Love Sum (theLOVESUM.com)
“
Beware of your anxiety lest it ruins your chances of success.
”
”
Chikezie Onwumere
“
21st Century Managers must change their thinking because they are now in the business of managing Mindsets & thinking, which impacts actions and behaviors.
”
”
Tony Dovale
“
Even the best Mindset will become contaminated and eventually blunted in a toxic organisational culture.
”
”
Tony Dovale
“
Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Have you ever experienced a shattering in your own personal life? Where death, divorce, financial loss, failure, or disaster changed your world to such an extent that you weren’t sure how to rebuild again? Clearing the debris from the aftermath is a great first step. It enables you to start with a clean slate so you can rebuild exactly what you desire. Where can you begin?
”
”
Susan C. Young
“
Great leaders understand the importance of assigning the right people to the right positions. If you put the wrong person in the wrong place, no matter how talented or earnest they are, they will never reach the peak of their potential. Their strengths will be underutilized and they may never measure up to your expectations. Reassign to get the best out of others and the situation.
”
”
Susan C. Young
“
Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!
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”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
The problem with problem-solving methods, which all business methodologies are, is that they are abstractions, but the world is not abstract. Real work contains hard parts that no method can dictate for you. No method can capture how and when to abandon the method or tweak it; only a team and its leader can do that. And for a team to do that successfully, they need to trust each other.
”
”
Berkun, Scott (The Year Without Pants: WordPress.com and the Future of Work)
“
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Somewhere between handling challenges, taking care of business, and juggling responsibilities, you may have lost pieces of yourself which you long to recover. Perhaps they were buried and forgotten long ago. Rediscovering is more than just being reminded of these golden treasures. It is being able to excavate your riches by pulling them out, polishing them off, and allowing them to shine again.
”
”
Susan C. Young
“
Thus is the defining characteristic of gay millennials: we straddle the pre-Glee and post-Glee worlds. We went to high school when faggot wasn’t even considered an F-word, when being a lesbian meant boys just didn’t want you, when being nonbinary wasn’t even a remote option. We grew up without queer characters in our cartoons or Nickelodeon or Disney or TGIF sitcoms. We were raised in homophobia, came of age as the world changed around us, and are raising children in an age where it’s never been easier to be same-sex parents. We’re both lucky and jealous. As the state of gay evolved culturally and politically, we were old enough to see it and process it and not take it for granted–old enough to know what the world was like without it. Despite the success of Drag Race, the existence of lesbian Christmas rom-coms, and openly transgender Oscar nominees, we haven’t moved on from the trauma of growing up in a culture that hates us. We don’t move on from trauma, really. We can’t really leave it in the past. It becomes a part of us, and we move forward with it.
For LGBTQ+ millennials, our pride is couched in painful memories of a culture repulsed and frightened by queerness. That makes us skittish. It makes us loud. It makes us fear that all this progress, all this tolerance , all of Billy Porter's red carpet looks can vanish as quickly as it all appeared.
”
”
Grace Perry (The 2000s Made Me Gay: Essays on Pop Culture)
“
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.
”
”
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
When you yearn to create positive change, stop focusing on your old stories. If you hope to transform your life from the inside out and become a new improved version of your former self, refocus on what you want rather than what you don’t
”
”
Susan C. Young
“
It’s amazing to consider that no matter what size customer we were pitching, or where in the world we were selling, a singular idea drove all our accomplishments: we never sold features. We sold the model and we sold the customer’s success.
”
”
Marc Benioff (Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry)
“
The great thing about redirecting is that if you miss the mark and miss your goal, you can simply change course. When you are heading down a certain path, and feel like you may be heading the wrong way, stop, turn back, redirect, or ask for directions.
”
”
Susan C. Young
“
Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common.
”
”
Susan C. Young (The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact (The Art of First Impressions for Positive Impact, #3))
“
When you reassess where you are and what you’ve done, new factors may come to light to help you make more informed choices moving forward. Whether your assessment encourages you to rest happily on your laurels or change directions, reassessment is incredibly valuable.
”
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Susan C. Young
“
In a commentary on CNNMoney.com, Fortune senior writer Anne Fisher reported that scientists have begun to realize “that people may do their best thinking when they are not concentrating on work at all.” She cites studies published in the journal Science by Dutch psychologists who concluded, “The unconscious mind is a terrific solver of complex problems when the conscious mind is busy elsewhere or, perhaps better yet, not overtaxed at all.” That’s why I subscribe to the philosophy of the late Satchel Paige, who said, “Sometimes I sits and thinks, and sometimes I just sits.
”
”
Phil Jackson (Eleven Rings: The Soul of Success)
“
When we don’t qualify, it may be the perfect time to ask, “Do I really want it?” If you’re dedicated to making it happen, the only way you can fail is to stop trying. Be creative. Be constructive. Re-qualify. Never give up if it is for something you deeply, passionately, and enthusiastically desire
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”
Susan C. Young
“
Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.
”
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Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
Education is like a fine wine, getting better with age and never losing its taste. It's the fountain of wit and wisdom that keeps on flowing, making you the classiest connoisseur of information. So, raise your glass to lifelong learning, and let's toast to being the savvy scholar with an endless appetite for education!
”
”
lifeispositive.com
“
Whether it is through products or services, being a problem solver builds loyalty and confidence. What can you resolve for yourself and others? Do you have a challenge that seems impossible or unsolvable? With the root word being “solve,” resolve is one of your best friends for overcoming obstacles and being a solution specialist.
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”
Susan C. Young
“
Bucket had started his criminal career in Braas, not far from when Allan and his new friends now found themselves. There he had gotten together with some like-minded peers and started the motorcycle club called The Violence. Bucket was the leader; he decided which newsstand was to be robbed of cigarettes next. He was the one who has chosen the name- The Violence, in English, not swedish. And he was the one who unfortunately asked his girlfriend Isabella to sew the name of the motorcycle club onto ten newly stolen leather jackets. Isabella had never really learned to spell properly at school, not in Swedish, and certainly not in English.
The result was that Isabella sewed The Violins on the jackets instead. As the rest of the club members had had similar academic success, nobody in the group noticed the mistake.
So everyone was very surprised when one day a letter arrived for The Violins in Braas from the people in charge of the concert hall in Vaxjo. The letter suggested that, since the club obviously concerned itself with classical music, they might like to put in am appearance at a concert with the city’s prestigious chamber orchestra, Musica Viate.
Bucket felt provoked; somebody was clearly making fun of him. One night he skipped the newsstand, and instead went into Vaxjo to throw a brick through the glass door of the concert hall. This was intended to teach the people responsible lesson in respect. It all went well, except that Bucket’s leather glove happened to follow the stone into the lobby. Since the alarm went off immediately, Bucket felt it would be unwise to try to retrieve the personal item in question.
Losing the glove was not good. Bucket had traveled to Vaxjo by motorbike and one hand was extremely cold all the way home to Braas that night. Even worse was the fact that Bucket’s luckless girlfriend had written Bucket’s name and adress inside the glove, in case he lost it."
For more quotes from the novel visit my blog: frommybooks.wordpress.com
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Jonas Jonasson (The Hundred-Year-Old Man Who Climbed Out of the Window and Disappeared (The Hundred-Year-Old Man, #1))
“
Changing your perception will alter your interpretations and therefore, your reality. If you feel like you’re hitting a wall because you simply don’t understand something, or another person has a different approach, keep your mind open and willing to reinterpret it with fresh eyes, more information, a change in position, or a new perspective
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Susan C. Young
“
To Move from Woe to Wow with an Unhappy Customer. . . Apologize
• Thank your customer for raising the issue.
• Apologize sincerely–never argue.
• Own the problem, even if it is not your fault.
• Show genuine concern in your gestures, posture, and tone of voice.
• Take your customer at their word without questioning their motives or integrity.
”
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Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
“
Reframing encourages you to say, ‘Let’s look at this another way.’ By changing the frame around a situation, you not only change your perception of it, but its meaning for you as well. If you were to take one painting and view it in three different frames, each combination would offer a completely different presentation. Your perceptions work the same way.
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Susan C. Young
“
I love the Unsuggester, a feature of the books site librarything.com: enter a book you’ve recently read, and it’ll provide a list of titles least likely to appear alongside it on other people’s bookshelves. Tell it you’re a fan of Kant’s Critique of Pure Reason, and it’ll suggest you read Confessions of a Shopaholic by Sophie Kinsella. And maybe you should.
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”
Oliver Burkeman (Help!: How to Be Slightly Happier, Slightly More Successful and Get a Bit More Done)
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Do you hold fond memories in your heart which you would like to experience again? Have you made mistakes which you wish you could go back and correct? Has life turned out differently than you ever planned for or expected? The wonderful thing about Second Chances is that you get to take what was once created or has already happened and REDO it to make it better.
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Susan C. Young
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Revise what you need to as changes occur and new information becomes available. Be willing to go back, look again, and consider where and how you can make adjustments in order to stay in alignment with your vision, mission, passion, and purpose. Rather than rehashing the past, know that your life is a working draft and you can revise the story you write about it. Let the revising begin.
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Susan C. Young
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I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.
Persistently Exceed All Customer Expectations
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Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
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The biggest problem in AFRICA, is the government/public service leaders ensure that the education system teaches them WHAT to think and NOT HOW TO THINK. IT embeds a Fixed Mindest of Learned Helplessness. We can ReThink Resilience and psycap to transform the people, but the leaders won't be too happy when the voters can think beyond learned helplessness and a go beyond a liming culture 2000 years out of date.
We need to Rethink Education and culture in the digital age.
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Tony Dovale
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All 250 + episodes to date can be found at tim.blog/ podcast and itunes.com/ timferriss Jamie Foxx on Workout Routines, Success Habits, and Untold Hollywood Stories (# 124)—tim.blog/ jamie The Scariest Navy SEAL I’ve Ever Met . . . and What He Taught Me (# 107)—tim.blog/ jocko Arnold Schwarzenegger on Psychological Warfare (and Much More) (# 60)—tim.blog/ arnold Dom D’Agostino on Fasting, Ketosis, and the End of Cancer (# 117)—tim.blog/ dom2 Tony Robbins on Morning Routines, Peak Performance, and Mastering Money (# 37)—tim.blog/ tony How to Design a Life—Debbie Millman (# 214)—tim.blog/ debbie Tony Robbins—On Achievement Versus Fulfillment (# 178)—tim.blog/ tony2 Kevin Rose (# 1)—tim.blog/ kevinrose [If you want to hear how bad a first episode can be, this delivers. Drunkenness didn’t help matters.] Charles Poliquin on Strength Training, Shredding Body Fat, and Increasing Testosterone and Sex Drive (# 91)—tim.blog/ charles Mr. Money Mustache—Living Beautifully on $ 25–27K Per Year (# 221)—tim.blog/ mustache Lessons from Warren Buffett, Bobby Fischer, and Other Outliers (# 219)—tim.blog/ buffett Exploring Smart Drugs, Fasting, and Fat Loss—Dr. Rhonda Patrick (# 237)—tim.blog/ rhonda 5 Morning Rituals That Help Me Win the Day (# 105)—tim.blog/ rituals David Heinemeier Hansson: The Power of Being Outspoken (# 195)—tim.blog/ dhh Lessons from Geniuses, Billionaires, and Tinkerers (# 173)—tim.blog/ chrisyoung The Secrets of Gymnastic Strength Training (# 158)—tim.blog/ gst Becoming the Best Version of You (# 210)—tim.blog/ best The Science of Strength and Simplicity with Pavel Tsatsouline (# 55)—tim.blog/ pavel Tony Robbins (Part 2) on Morning Routines, Peak Performance, and Mastering Money (# 38)—tim.blog/ tony How Seth Godin Manages His Life—Rules, Principles, and Obsessions (# 138)—tim.blog/ seth The Relationship Episode: Sex, Love, Polyamory, Marriage, and More (with Esther Perel) (# 241)—tim.blog/ esther The Quiet Master of Cryptocurrency—Nick Szabo (# 244)—tim.blog/ crypto Joshua Waitzkin (# 2)—tim.blog/ josh The Benevolent Dictator of the Internet, Matt Mullenweg (# 61)—tim.blog/ matt Ricardo Semler—The Seven-Day Weekend and How to Break the Rules (# 229)—tim.blog/ ricardo
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Timothy Ferriss (Tribe Of Mentors: Short Life Advice from the Best in the World)
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Col·locades en fila, l'una darrera l'altra, les enciclopèdie d'avui, d'ahir i d'abans-d'ahir no l'altra representen imatges successives de mons paralitzats, gestos interromputs en el seu moviment, paraules a la recerca del seu últim o penúltim sentit. Les enciclopèdies són com diorames immutables, prodigiosos aparells de projecció les bobines dels quals s'han encallat i exhibeixen amb una mena de maníaca fixesa un paisatge que, condemnat d'aquesta manera a ser tan sols, per sempre més, allò que havia estat, s'anirà tornant a la vegada més vell, més caduc i més innecessari.
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José Saramago (The Cave)
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OPTIONS FOR REDUCING While thrift stores such as Goodwill or the Salvation Army can be a convenient way to initially let go, many other outlets exist and are often more appropriate for usable items. Here are some examples: • Amazon.com • Antiques shops • Auction houses • Churches • Consignment shops (quality items) • Craigslist.org (large items, moving boxes, free items) • Crossroads Trading Co. (trendy clothes) • Diggerslist.com (home improvement) • Dress for Success (workplace attire) • Ebay.com (small items of value) • Flea markets • Food banks (food) • Freecycle.org (free items) • Friends • Garage and yard sales • Habitat for Humanity (building materials, furniture, and/or appliances) • Homeless and women’s shelters • Laundromats (magazines and laundry supplies) • Library (books, CDs and DVDs) • Local SPCA (towels and sheets) • Nurseries and preschools (blankets, toys) • Operation Christmas Child (new items in a shoe box) • Optometrists (eyeglasses) • Regifting • Rummage sales for a cause • Salvage yards (building materials) • Schools (art supplies, magazines, dishes to eliminate class party disposables) • Tool co-ops (tools) • Waiting rooms (magazines) • Your curb with a “Free” sign
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Bea Johnson (Zero Waste Home: The Ultimate Guide to Simplifying Your Life by Reducing Your Waste (A Simple Guide to Sustainable Living))
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When I started in real estate, despite high ambition, I was constrained by the same 24 hours as everyone else. My early success came from a grueling schedule, long hours, and the high price of near burn-out. In self-defense, I devised a system that featured direct marketing in place of traditional prospecting plus a highly effective team, with all the non-rainmaker tasks delegated to them. This took me to the top of the profession, twice #1 in RE/MAX worldwide in commissions earned, and 15 years as one of the top agents—working less hours than most. While an active agent, I consistently sold over 500 homes a year, even while starting and developing a second business, training and coaching more millionaire agents than any other coach. Without the inspiration of Dan Kennedy’s direct marketing methods and his extraordinary, extreme time-management philosophy, these achievements simply would not have been possible. LEVERAGING yourself, by media in place of manual labor, and with other people is very intimidating to most real estate agents and to most small businesspeople. It frankly is not easy to get right, but it is the quantum leap that uniquely and simultaneously lifts income and supports a great lifestyle. —CRAIG PROCTOR, CRAIGPROCTOR.COM
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Dan S. Kennedy (No B.S. Time Management for Entrepreneurs: The Ultimate No Holds Barred Kick Butt Take No Prisoners Guide to Time Productivity and Sanity)
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CNN and The New York Times are called fake news by some people on our side, while the president personally thanks infowars.com and its founder Alex Jones for “standing up for the values that makes this country great.” Jones, it must be noted, has rarely met a bizarre conspiracy that he didn’t fully embrace and is one of the most egregious polluters of civil discourse in America. He believes, for instance, that 9/11 was perpetrated by the American government and that the massacre at Sandy Hook Elementary School in December 2012, in which twenty first-graders were killed, was a hoax staged by the government as a pretext to confiscate our guns. Those grieving parents that we all saw were—according to Jones—paid actors. It was disheartening to learn that in the days immediately following his election, as President-Elect Trump was receiving the well wishes of world leaders, he also took time to place a call to this man to let him know how important his support had been to the success of his campaign. Giving away one’s agency and becoming captive to such outlandish and vile alternative facts would be bad enough were one an average person, quietly living his or her life. But giving away one’s agency to such a confusion of fact and fantasy when one has power—well, that is truly dangerous.
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Jeff Flake (Conscience of a Conservative: A Rejection of Destructive Politics and a Return to Principle)
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She fell silent, remembering the jolt of envy and longing she’d felt when she’d framed the Browns in her viewfinder. Now, weeks and miles later, it was another jolt for Bryan to realize she hadn’t brushed off the peculiar feeling. She has managed to put it aside, somewhere to the back of her mind, but it popped out again now as she thought of the couple in the bleachers of a small-town park.
Family, cohesion. Bonding. Did some people just keep promises better than others? she wondered. Or where some people simply unable to blend their lives with someone’s else, make those adjustments, the compromises?
When she looked back, she believed both she and Rob had tried, but in their own ways. There’d been no meeting of the minds, but two separate thought patterns making decisions that never melded with each other. Did that mean that a successful marriage depended on the mating of two people who thought along the same lines?
With a sigh, she turned onto the highway that would lead them into Tennessee. If it was true, she decided, she was much better off single. Though she’d met a great many people she liked and could have fun with, she’d never met anyone who thought the way she did. Especially the man seated next to her with his nose already buried in the newspaper. There alone they were radically different.”
For more quotes visit my blog: frommybooks.wordpress.com
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Nora Roberts (Summer Pleasures (Celebrity Magazine #1 & 2))
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Mingle
• Be the connector—introduce people to each other who may not otherwise connect.
• Be a conversation fire starter; point out what people have in common as you are introducing them.
• Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell.
• Arrive early and stay late; connect with people before and after your event.
• Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know.
• Offer to refill someone’s drink or clear their plate.
• Encourage introductions: “There is someone whom I would love for you to meet . . .
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Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
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Launching “Buy It Now” was a large change that touched every transaction, but the eBay team also innovated across the experience for both sellers and buyers as well. With an initial success, we doubled down on innovation to drive growth. We introduced stores on eBay, which dramatically increased the amount of product offered for sale on the platform. We expanded the menu of optional features that sellers could purchase to better highlight their listings on the site. We improved the post-transaction experience on ebay.com by significantly improving the “checkout” flow, including the eventual seamless integration of PayPal on the eBay site. Each of these innovations supported the growth of the business and helped to keep that gravity at bay. Years later, Jeff became a general partner at Andreessen Horowitz, where he would kick off the firm’s success in startups with network effects, investing in Airbnb, Instacart, Pinterest, and others. I’m lucky to work with him! He recounted in an essay on the a16z blog that his strategy was to grow eBay by adding layers and layers of new revenue—like “adding layers to the cake.” You can see it visually here: Figure 12: eBay’s growth layer cake As the core US business began to look more like a line than a hockey stick, international and payments were layered on top. Together, the aggregate business started to look like a hockey stick, but underneath it was actually many new lines of business.
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Andrew Chen (The Cold Start Problem: How to Start and Scale Network Effects)
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All the recent marketing successes have been PR successes, not advertising successes. To name a few: Starbucks, The Body Shop, Amazon.com, Yahoo!, eBay, Palm, Google, Linus, PlayStation, Harry Potter, Botox, Red Bull, Microsoft, Intel, and BlackBerry. A closer look at the history of most major brands shows this to be true. As a matter of fact, an astonishing number of well-known brands have been built with virtually no advertising at all. Anita Roddick built The Body Shop into a worldwide brand without any advertising. Instead she traveled the world looking for ingredients for her natural cosmetics, a quest that resulted in endless publicity. Until recently Starbucks didn’t spend a hill of beans on advertising either. In its first ten years, the company spent less that $10 million (total) on advertising in the United States, a trivial amount for a brand that delivers annual sales of $1.3 billion today. Wal-Mart became the world’s largest retailer, ringing up sales approaching $200 billion, with little advertising. Sam’s Club, a Wal-Mart sibling, averages $56 million per store with almost no advertising. In the pharmaceutical field, Viagra, Prozac, and Vioxx became worldwide brands with almost no advertising. In the toy field, Beanie Babies, Tickle Me Elmo, and Pokémon became highly successful brands with almost no advertising. In the high-technology field, Oracle, Cisco, and SAP became multibillion-dollar companies (and multibillion-dollar brands) with almost no advertising.
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Al Ries (The Fall of Advertising and the Rise of PR)
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Success comes with an inevitable problem: market saturation. New products initially grow just by adding more customers—to grow a network, add more nodes. Eventually this stops working because nearly everyone in the target market has joined the network, and there are not enough potential customers left. From here, the focus has to shift from adding new customers to layering on more services and revenue opportunities with existing ones. eBay had this problem in its early years, and had to figure its way out. My colleague at a16z, Jeff Jordan, experienced this himself, and would often write and speak about his first month as the general manager of eBay’s US business. It was in 2000, and for the first time ever, eBay’s US business failed to grow on a month-over-month basis. This was critical for eBay because nearly all the revenue and profit for the company came from the US unit—without growth in the United States, the entire business would stagnate. Something had to be done quickly. It’s tempting to just optimize the core business. After all, increasing a big revenue base even a little bit often looks more appealing than starting at zero. Bolder bets are risky. Yet because of the dynamics of market saturation, a product’s growth tends to slow down and not speed up. There’s no way around maintaining a high growth rate besides continuing to innovate. Jeff shared what the team did to find the next phase of growth for the company: eBay.com at the time enabled the community to buy and sell solely through online auctions. But auctions intimidated many prospective users who expressed preference for the ease and simplicity of fixed price formats. Interestingly, our research suggested that our online auction users were biased towards men, who relished the competitive aspect of the auction. So the first major innovation we pursued was to implement the (revolutionary!) concept of offering items for a fixed price on ebay.com, which we termed “buy-it-now.” Buy-it-now was surprisingly controversial to many in both the eBay community and in eBay headquarters. But we swallowed hard, took the risk and launched the feature . . . and it paid off big. These days, the buy-it-now format represents over $40 billion of annual Gross Merchandise Volume for eBay, 62% of their total.65
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Andrew Chen (The Cold Start Problem: How to Start and Scale Network Effects)
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Seth Godin, author of more than a dozen bestsellers, including Purple Cow and Permission Marketing, understands the importance of frequency and consistency in a book marketing and public relations campaign. He practices these through following these seven steps: Permission marketing. This is a process by which marketers ask permission before sending ads to prospects. Godin pioneered the practice in 1995 with the founding of Yoyodyne, the Web’s first direct mail and promotions company (it used contests, online games, and scavenger hunts to market companies to participating users). He sold it to Yahoo! three years later. Editorial content. Godin was a long-time contributing editor to the popular Fast Company magazine. Blogging. Seth's Blog is one of the most-frequented blogs. Public speaking. Successful Meetings magazine named Godin one of the top 21 speakers of the 21st century. Words used to describe his lectures include "visual," "personal," and "dynamic." Community-building. His latest company, Squidoo.com, ranked among the top 125 sites in the U.S. (by traffic) by Quantcast, allows people to build a page about any topic that inspires them. The site raises money for charity and pays royalties to its million-plus members. E-books. Godin took a step to publish all his books electronically, then worked with Amazon on his own imprint, Domino, which published 12 books. Recently, Godin ended that project – since as he said in a blog, it was a "project" and he is always looking for more and different opportunities. Continuous improvement. Godin is always on the lookout for more ideas, more business opportunities and more engagement with his community.
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Michael R. Drew (Brand Strategy 101: Your Logo Is Irrelevant - The 3 Step Process to Build a Kick-Ass Brand)
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Patrick Vlaskovits, who was part of the initial conversation that the term “growth hacker” came out of, put it well: “The more innovative your product is, the more likely you will have to find new and novel ways to get at your customers.”12 For example: 1. You can create the aura of exclusivity with an invite-only feature (as Mailbox did). 2. You can create hundreds of fake profiles to make your service look more popular and active than it actually is—nothing draws a crowd like a crowd (as reddit did in its early days). 3. You can target a single service or platform and cater to it exclusively—essentially piggybacking off or even stealing someone else’s growth (as PayPal did with eBay). 4. You can launch for just a small group of people, own that market, and then move from host to host until your product spreads like a virus (which is what Facebook did by starting in colleges—first at Harvard—before taking on the rest of the population). 5. You can host cool events and drive your first users through the system manually (as Myspace, Yelp, and Udemy all did). 6. You can absolutely dominate the App Store because your product provides totally new features that everyone is dying for (which is what Instagram did—twenty-five thousand downloads on its first day—and later Snapchat). 7. You can bring on influential advisors and investors for their valuable audience and fame rather than their money (as About.me and Trippy did—a move that many start-ups have emulated). 8. You can set up a special sub-domain on your e-commerce site where a percentage of every purchase users make goes to a charity of their choice (which is what Amazon did with Smile.Amazon.com this year to great success, proving that even a successful company can find little growth hacks). 9. You can try to name a Planned Parenthood clinic after your client or pay D-list celebrities to say offensive things about themselves to get all sorts of publicity that promotes your book (OK, those stunts were mine).
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Ryan Holiday (Growth Hacker Marketing: A Primer on the Future of PR, Marketing, and Advertising)
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Com’è il morale? In generale”.
“Il morale è... eccellente,” disse Nigel, deglutendo con forza. “È un periodo interessantissimo, naturalmente. La Gran Bretagna è a un punto di svolta e noi siamo proprio nell’epicentro... nell’epicentro del turbine che sta... trasfigurando la realtà politica, indirizzandola verso uno sviluppo... decisamente sismico in cui... le placche tettoniche della nostra storia nazionale si stanno spostando, con il risultato di provocare una trasformazione... e io, in qualità di testimone...”
All’improvviso si interruppe. Il suo sguardo si perse nel vuoto. Le spalle si afflosciarono. Per un minuto o due rimase a fissare la superficie schiumosa del suo caffè. Alla fine tornò ad alzare gli occhi e le sue successive parole furono le più sincere che Douglas avesse mai sentito uscire dalle sue labbra.
“Siamo fottuti.”
“Prego?”
“Siamo completamente e irrimediabilmente fottuti. È un caos. Corriamo di qua e di là come polli decapitati. Nessuno ha la più pallida idea di quello che sta facendo. Siamo... siamo fottuti.”
Rapidamente Doug tirò fuori il cellulare e cominciò a registrare.
“È ufficiale?” chiese.
“Che importa? Siamo fottuti, perciò che senso ha sapere se è ufficiale?”
“Che tipo di caos? Chi corre di qua e di là come un pollo decapitato?”
“Tutti. Nessuno escluso. Chi si aspettava un esito simile? Nessuno era pronto. Nessuno sa cosa sia la Brexit. Nessuno sa come attuarla. Un anno e mezzo fa tutti la chiamavano Brixit. Nessuno sa cosa voglia dire Brexit.”
“Pensavo che Brexit significasse Brexit.”
“Divertente. E come dovrebbe essere questa Brexit?”
“Una Brexit rossa, bianca e blu, come dice la May,” citò Doug e di nuovo si dispiacque per Nigel, così infelice. “Ma di sicuro ci saranno frotte di consiglieri... esperti?...”
“Esperti?” disse Nigel con amarezza. “Non crediamo più negli esperti. La catena di comando è semplicissima. Ciascuno riceve le sue direttive da Theresa, e Theresa le riceve dal ‘Daily Mail’. E anche da un paio di think tank così fanatici del libero scambio che non li lasceresti...”
“Questi think tank...” disse Doug incuriosito. “Non mi dirai che una di loro è l’Imperium Foundation, vero?”
“Mio Dio,” disse Nigel, la testa tra le mani. “Sono dappertutto... dappertutto. Sempre pronti a indire riunioni. A bombardarci di tabelle. Dimenticati della volontà del popolo. Sono questi i pazzi che hanno preso il potere.”
“Cameron avrebbe saputo fronteggiarli meglio, secondo te?”
“Cameron?” disse Nigel con una smorfia. “Un fesso di prima categoria! Un moccioso! Un coglione fatto e finito. Se ne sta nel suo capanno del cazzo a scrivere le sue memorie. Guarda che disastro si è lasciato alle spalle. Tutti pronti a pugnalarsi alle spalle. Gli stranieri vengono insultati per la strada. Aggrediti sull’autobus. Invitati a tornarsene da dove sono venuti. Se uno non riga dritto, ecco che subito diventa un traditore e un nemico del popolo. Cameron ha demolito questo paese, Doug. L’ha demolito ed è scappato.
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Jonathan Coe (Middle England (Rotters' Club, #3))