Southwest Airlines Ceo Quotes

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However, leadership is not confined to the CEO. Leadership is better understood as a process that can take place at any level of an organization.
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Jody Hoffer Gittell (The Southwest Airlines Way)
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The events of September 11, 2001 presented an unprecedented ethical challenge to the business leaders of the airline industry. From Jim Parker’s own lecture (Parker. 2010) and his book Do the Right Thing (Parker, 2008) as well as other publicly available material, we can highlight the ethical business decisions of Jim Parker, Chief Executive Officer (CEO) of Southwest Airlines at that time, and the highly positive business impact these decisions had on Southwest Airlines.
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Mansur Hasib (Cybersecurity Leadership: Powering the Modern Organization)
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The customer is sometimes wrong. —HERB KELLEHER, FORMER CHAIRMAN AND CEO, SOUTHWEST AIRLINES
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Mark Goulston (Just Listen: Discover the Secret to Getting Through to Absolutely Anyone)
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The number-one threat is us,” Herb Kelleher, the former CEO of Southwest Airlines, told his people at a big company meeting. “We must not let success breed complacency, cockiness, greediness, laziness, indifference, preoccupation with nonessentials; bureaucracy; hierarchy; quarrelsomeness; or obliviousness to threats posed by the outside world.”4
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George Stalk Jr. (Hardball: Are You Playing to Play or Playing to Win?)