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How do knowledge workers decide when to say no to the constant bombardment of incoming requests? In the modern office context, they tend to rely on stress as a default heuristic for moderation. If you turn down a Zoom meeting invitation, there’s a social-capital cost, as you’re causing some mild harm to a colleague and potentially signaling yourself to be uncooperative or a loafer. But, if you feel sufficiently stressed about your workload, this cost might become acceptable: you feel confident that you’re close to becoming unsustainably busy, and this provides psychological cover to skip the Zoom. You need to feel sufficient personal distress to justify the distress saying no might generate in the other party.
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