Signing Off From Job Quotes

Style still matters, for at least three reasons. First, it ensures that writers will get their message across, sparing readers from squandering their precious moments on earth deciphering opaque prose. When the effort fails, the result can be calamitous-as Strunk and White put it, "death on the highway caused by a badly worded road sign, heartbreak among lovers caused by a misplaced phrase in a well-intentioned letter, anguish of a traveler expecting to be met at a railroad station and not being met because of a slipshod telegram." Governments and corporations have found that small improvements in clarity can prevent vast amounts of error, frustration, and waste, and many countries have recently made clear language the law of the land. Second, style earns trust. If readers can see that a writer cares about consistency and accuracy in her prose, they will be reassured that the writer cares about those virtues in conduct they cannot see as easily. Here is how one technology executive explains why he rejects job applications filled with errors of grammar and punctuation: "If it takes someone more than 20 years to notice how to properly use it's, then that's not a learning curve I'm comfortable with." And if that isn't enough to get you to brush up your prose, consider the discovery of the dating site OkCupid that sloppy grammar and spelling in a profile are "huge turn-offs." As one client said, "If you're trying to date a woman, I don't expect flowery Jane Austen prose. But aren't you trying to put your best foot forward?" Style, not least, adds beauty to the world. To a literate reader, a crisp sentence, an arresting metaphor, a witty aside, an elegant turn of phrase are among life's greatest pleasures. And as we shall see in the first chapter, this thoroughly impractical virtue of good writing is where the practical effort of mastering good writing must begin.

Rea­sons Why I Loved Be­ing With Jen I love what a good friend you are. You’re re­ally en­gaged with the lives of the peo­ple you love. You or­ga­nize lovely ex­pe­ri­ences for them. You make an ef­fort with them, you’re pa­tient with them, even when they’re side­tracked by their chil­dren and can’t pri­or­i­tize you in the way you pri­or­i­tize them. You’ve got a gen­er­ous heart and it ex­tends to peo­ple you’ve never even met, whereas I think that ev­ery­one is out to get me. I used to say you were naive, but re­ally I was jeal­ous that you al­ways thought the best of peo­ple. You are a bit too anx­ious about be­ing seen to be a good per­son and you def­i­nitely go a bit over­board with your left-wing pol­i­tics to prove a point to ev­ery­one. But I know you re­ally do care. I know you’d sign pe­ti­tions and help peo­ple in need and vol­un­teer at the home­less shel­ter at Christ­mas even if no one knew about it. And that’s more than can be said for a lot of us. I love how quickly you read books and how ab­sorbed you get in a good story. I love watch­ing you lie on the sofa read­ing one from cover-to-cover. It’s like I’m in the room with you but you’re in a whole other gal­axy. I love that you’re al­ways try­ing to im­prove your­self. Whether it’s running marathons or set­ting your­self chal­lenges on an app to learn French or the fact you go to ther­apy ev­ery week. You work hard to be­come a bet­ter ver­sion of your­self. I think I prob­a­bly didn’t make my ad­mi­ra­tion for this known and in­stead it came off as ir­ri­ta­tion, which I don’t re­ally feel at all. I love how ded­i­cated you are to your fam­ily, even when they’re an­noy­ing you. Your loy­alty to them wound me up some­times, but it’s only be­cause I wish I came from a big fam­ily. I love that you al­ways know what to say in con­ver­sa­tion. You ask the right ques­tions and you know ex­actly when to talk and when to lis­ten. Ev­ery­one loves talk­ing to you be­cause you make ev­ery­one feel im­por­tant. I love your style. I know you think I prob­a­bly never no­ticed what you were wear­ing or how you did your hair, but I loved see­ing how you get ready, sit­ting in front of the full-length mir­ror in our bed­room while you did your make-up, even though there was a mir­ror on the dress­ing ta­ble. I love that you’re mad enough to swim in the English sea in No­vem­ber and that you’d pick up spi­ders in the bath with your bare hands. You’re brave in a way that I’m not. I love how free you are. You’re a very free per­son, and I never gave you the sat­is­fac­tion of say­ing it, which I should have done. No one knows it about you be­cause of your bor­ing, high-pres­sure job and your stuffy up­bring­ing, but I know what an ad­ven­turer you are un­der­neath all that. I love that you got drunk at Jack­son’s chris­ten­ing and you al­ways wanted to have one more drink at the pub and you never com­plained about get­ting up early to go to work with a hang­over. Other than Avi, you are the per­son I’ve had the most fun with in my life. And even though I gave you a hard time for al­ways try­ing to for al­ways try­ing to im­press your dad, I ac­tu­ally found it very adorable be­cause it made me see the child in you and the teenager in you, and if I could time-travel to any­where in his­tory, I swear, Jen, the only place I’d want to go is to the house where you grew up and hug you and tell you how beau­ti­ful and clever and funny you are. That you are spec­tac­u­lar even with­out all your sports trophies and mu­sic cer­tifi­cates and in­cred­i­ble grades and Ox­ford ac­cep­tance. I’m sorry that I loved you so much more than I liked my­self, that must have been a lot to carry. I’m sorry I didn’t take care of you the way you took care of me. And I’m sorry I didn’t take care of my­self, ei­ther. I need to work on it. I’m pleased that our break-up taught me that. I’m sorry I went so mental. I love you. I always will. I'm glad we met.

Visual over-stimulation is a distraction from concentration and evokes the same sort of reactions as over-stimulation from noise. But the source might surprise you. Even fussy clothing moving around can be a visual distraction, or too many people in the room, or too many machines with moving parts. For those who work outside, a windy day is a triple-threat—with sound, sight, and touch all being affected. Cars moving, lights, signs, crowds, all this visual chaos can exhaust the AS person. Back in the office, too many computer screens, especially older ones with TV-style monitors, and sickly, flickering, unnatural fluorescent lighting were both high on the trigger list. The trouble with fluorescent light is threefold: Cool-white and energy-efficient fluorescent lights are the most commonly used in public buildings. They do not include the color blue, “the most important part for humans,” in their spectrum. In addition to not having the psychological benefits of daylight, they give off toxins and are linked to depression, depersonalization, aggression, vertigo, anxiety, stress, cancer, and many other forms of ill health. It’s true. There’s an EPA report to prove it (Edwards and Torcellini 2002). Flickering fluorescent lights, which can trigger epileptic seizures, cause strong reactions in AS individuals, including headaches, confusion, and an inability to concentrate. Even flickering that is not obvious to others can be perceived by some on the spectrum.

Algren’s book opens with one of the best historical descriptions of American white trash ever written.* He traces the Linkhorn ancestry back to the first wave of bonded servants to arrive on these shores. These were the dregs of society from all over the British Isles—misfits, criminals, debtors, social bankrupts of every type and description—all of them willing to sign oppressive work contracts with future employers in exchange for ocean passage to the New World. Once here, they endured a form of slavery for a year or two—during which they were fed and sheltered by the boss—and when their time of bondage ended, they were turned loose to make their own way. In theory and in the context of history the setup was mutually advantageous. Any man desperate enough to sell himself into bondage in the first place had pretty well shot his wad in the old country, so a chance for a foothold on a new continent was not to be taken lightly. After a period of hard labor and wretchedness he would then be free to seize whatever he might in a land of seemingly infinite natural wealth. Thousands of bonded servants came over, but by the time they earned their freedom the coastal strip was already settled. The unclaimed land was west, across the Alleghenies. So they drifted into the new states—Kentucky and Tennessee; their sons drifted on to Missouri, Arkansas and Oklahoma. Drifting became a habit; with dead roots in the Old World and none in the New, the Linkhorns were not of a mind to dig in and cultivate things. Bondage too became a habit, but it was only the temporary kind. They were not pioneers, but sleazy rearguard camp followers of the original westward movement. By the time the Linkhorns arrived anywhere the land was already taken—so they worked for a while and moved on. Their world was a violent, boozing limbo between the pits of despair and the Big Rock Candy Mountain. They kept drifting west, chasing jobs, rumors, homestead grabs or the luck of some front-running kin. They lived off the surface of the land, like army worms, stripping it of whatever they could before moving on. It was a day-to-day existence, and there was always more land to the west. Some stayed behind and their lineal descendants are still there—in the Carolinas, Kentucky, West Virginia and Tennessee. There were dropouts along the way: hillbillies, Okies, Arkies—they’re all the same people. Texas is a living monument to the breed. So is southern California. Algren called them “fierce craving boys” with “a feeling of having been cheated.” Freebooters, armed and drunk—a legion of gamblers, brawlers and whorehoppers. Blowing into town in a junk Model-A with bald tires, no muffler and one headlight … looking for quick work, with no questions asked and preferably no tax deductions. Just get the cash, fill up at a cut-rate gas station and hit the road, with a pint on the seat and Eddy Arnold on the radio moaning good back-country tunes about home sweet home, that Bluegrass sweetheart still waitin, and roses on Mama’s grave. Algren left the Linkhorns in Texas, but anyone who drives the Western highways knows they didn’t stay there either. They kept moving until one day in the late 1930s they stood on the spine of a scrub-oak California hill and looked down on the Pacific Ocean—the end of the road.

As he surveyed the world being remade by Silicon Valley, and especially what was once called the sharing economy, he began to see through the fantasy-speak. Here were a handful of companies thriving by serving as middlemen between people who wanted rides and people who offered them, people who wanted their Ikea furniture assembled and people who came over to install it, people who defrayed their costs by renting out a room and people who stayed there. It was no accident, Scholz believed, that these services had taken off at the historical moment that they had. An epic meltdown of the world financial system had cost millions of people their homes, jobs, and health insurance. And as the fallout from the crash spread, many of those cut loose had been drafted into joining a new American servant class. The precariousness at the bottom, which had shown few signs of improving several years after the meltdown, had become the fodder for a bounty of services for the affluent—and, Scholz noted, for the “channeling of wealth in fewer and fewer hands.” Somehow, the technologies celebrated by the Valley as leveling playing fields and emancipating people had fostered a slick new digitally enabled upstairs-downstairs line in American social life.

That spring Larry Ellison saw Amelio at a party and introduced him to the technology journalist Gina Smith, who asked how Apple was doing. “You know, Gina, Apple is like a ship,” Amelio answered. “That ship is loaded with treasure, but there’s a hole in the ship. And my job is to get everyone to row in the same direction.” Smith looked perplexed and asked, “Yeah, but what about the hole?” From then on, Ellison and Jobs joked about the parable of the ship. “When Larry relayed this story to me, we were in this sushi place, and I literally fell off my chair laughing,” Jobs recalled. “He was just such a buffoon, and he took himself so seriously. He insisted that everyone call him Dr. Amelio. That’s always a warning sign.

news did not report on the incident; the police had done an excellent job of keeping the press away. That would be better for everyone, especially for Lucas, who was now recovering from his broken leg. His friends came to the house every day to bring him the homework they had been assigned at school and to sign on the cast. Lucas appeared calm, but Mary could see something different in him, in his eyes. Agent James didn’t tell her much about it, except that they didn’t have to worry about the Andersons anymore. Mary put both hands to her face and stifled a sob. She turned off the TV and leaned back on the couch. She was sure that Lucas had seen terrible things, things that not even an adult could handle, and yet, there he was, smiling as always.

Though we’d argued over the drain of his political career on our family for years now, I did love and trust Barack. He was already a man with two families, his attention divided between me and the girls and his 200,000 or so South Side constituents. Would sharing him with the state of Illinois really be all that different? I couldn’t know one way or another, but I also couldn’t bring myself to stand in the way of his aspiration, that thing always tugging at him to try for more. And so that day, we’d made a deal. Valerie agreed to be the finance chair for Barack’s Senate campaign. A number of our friends agreed to donate time and money to the effort. I signed off on all of it, with one important caveat, repeated out loud so that everyone could hear it: If he lost, he’d move on from politics altogether and find a different sort of job. If it didn’t work out on Election Day, this would be the end.

Get off your horse, Jack." "Why don't you just ride outta here, missy, and I'll forget this ever happened." Willow's voice trembled with fury. "Get off your horse," she repeated. "Slow and easy." Still grinning his contempt, he did as he asked. "That's good. Now, real slow like, take your gunbelt off and toss it my way." "Like hell!" A shot rang out and nicked a chunk of leather from his boot. Cursing, he unbuckled his gun and tossed it at her mare's feet. "Now,strip them britches off, underwear, too," she ordered. "You little shi-" Bang! Jack's hat whizzed off his head. He dropped his pants in a puddle over his boots, trying his best to shelter his privates from her view. "My,my,Jack." Willow laughed humorlessly. "Is that puny thing you're trying to hide the same thing you were threatening me with?" If looks could kill, Willow would have been dead and buried ten times over, then and there. "Take them confounded boots off so's you can get your pants clear off," she ordered in mock exasperation. He wheeled around, gaining a modicum of privacy while he complied. "You're puny all over, Jack. You got the boniest bee-hind I ever did see. You sure you ain't picked up a worm somewheres?" "You're gonna pay for this,you little slut!" "Shut your filthy mouth and pick them pants off the ground and toss 'em over here at my horse's feet. Then you can put your boots back on." He gave the pants a toss, put his boots on, and turned around to face her, cuping his privates in his hands. "Okay,Jack, finish the job. You've been real generous but I'm a greedy cuss. Give me the shirt off your back, too." Cursing, he again turned around and obeyed. "Oh,ah,Jack, you better reach behind you there,and get your hat. I'll let you keep it. We wouldn't want your bald spot to get sunburned." Scofield now stood in nothing but his boots, using his hat to shield his lower half. Humiliated, the gunslinger's eyes burned with bloody intent. Willow suddenly regretted her damnable quick temper and realized the folly of her reckless retaliation. No doubt,the heinous man would seek revenge. But the damage was done and the man was so mad that backing off now would be the same as signing her death warrant. "Step away from your horse and start walking toward the ranch, Scofield." "You're out of your mind!" "Maybe,but I bet you'll think twice before threatening to poke that puny thing at another lady." "You? A lady? Ha!" Willow's temper flared anew. "Walk, Jack. Real fast. Cuz if you don't, I'm gonna use your puny thing for target practice." Her bullet kicked up the dust at his feet and started him on his way.

she feels lucky to have a job, but she is pretty blunt about what it is like to work at Walmart: she hates it. She’s worked at the local Walmart for nine years now, spending long hours on her feet waiting on customers and wrestling heavy merchandise around the store. But that’s not the part that galls her. Last year, management told the employees that they would get a significant raise. While driving to work or sorting laundry, Gina thought about how she could spend that extra money. Do some repairs around the house. Or set aside a few dollars in case of an emergency. Or help her sons, because “that’s what moms do.” And just before drifting off to sleep, she’d think about how she hadn’t had any new clothes in years. Maybe, just maybe. For weeks, she smiled at the notion. She thought about how Walmart was finally going to show some sign of respect for the work she and her coworkers did. She rolled the phrase over in her mind: “significant raise.” She imagined what that might mean. Maybe $2.00 more an hour? Or $2.50? That could add up to $80 a week, even $100. The thought was delicious. Then the day arrived when she received the letter informing her of the raise: 21 cents an hour. A whopping 21 cents. For a grand total of $1.68 a day, $8.40 a week. Gina described holding the letter and looking at it and feeling like it was “a spit in the face.” As she talked about the minuscule raise, her voice filled with anger. Anger, tinged with fear. Walmart could dump all over her, but she knew she would take it. She still needed this job. They could treat her like dirt, and she would still have to show up. And that’s exactly what they did. In 2015, Walmart made $14.69 billion in profits, and Walmart’s investors pocketed $10.4 billion from dividends and share repurchases—and Gina got 21 cents an hour more. This isn’t a story of shared sacrifice. It’s not a story about a company that is struggling to keep its doors open in tough times. This isn’t a small business that can’t afford generous raises. Just the opposite: this is a fabulously wealthy company making big bucks off the Ginas of the world. There are seven members of the Walton family, Walmart’s major shareholders, on the Forbes list of the country’s four hundred richest people, and together these seven Waltons have as much wealth as about 130 million other Americans. Seven people—not enough to fill the lineup of a softball team—and they have more money than 40 percent of our nation’s population put together. Walmart routinely squeezes its workers, not because it has to, but because it can. The idea that when the company does well, the employees do well, too, clearly doesn’t apply to giants like this one. Walmart is the largest employer in the country. More than a million and a half Americans are working to make this corporation among the most profitable in the world. Meanwhile, Gina points out that at her store, “almost all the young people are on food stamps.” And it’s not just her store. Across the country, Walmart pays such low wages that many of its employees rely on food stamps, rent assistance, Medicaid, and a mix of other government benefits, just to stay out of poverty. The

The doctor gave him a look of sympathy. “We won’t have a choice. If left untreated, both mother and child could die. The only cure for eclampsia is delivery of the baby. We’re doing tests to determine the lung maturity of the baby. At thirty-four weeks’ gestation, the child has a very good chance of survival without complications.” Ryan dug a hand into his hair and closed his eyes. He’d done this to her. She should have been cherished and pampered during her entire pregnancy. She should have been waited on hand and foot. Instead she’d been forced to work a physically demanding job under unimaginable stress. And once he’d brought her back, she’d been subjected to scorn and hostility and endless emotional distress. Was it any wonder she wanted to wash her hands of him and his family? “Will…will Kelly be all right? Will she recover from this?” He didn’t realize he held his breath until his chest began to burn. He let it out slowly and forced himself to relax his hands. “She’s gravely ill. Her blood pressure is extremely high. She could seize again or suffer a stroke. Neither is good for her or the baby. We’re doing everything we can to bring her blood pressure down and we’re monitoring the baby for signs of stress. We’re prepared to take the baby if the condition of either mother or child deteriorates. It’s important she remain calm and not be stressed in any way. Even if we’re able to bring down her blood pressure and put off the delivery until closer to her due date, she’ll be on strict bed rest for the remainder of her pregnancy.” “I understand,” Ryan said quietly. “Can I see her now?” “You can go in but she must remain calm. Don’t do or say anything to upset her.” Ryan nodded and turned to walk the few steps to Kelly’s room. He paused at the door, afraid to go in. What if his mere presence upset her? His hand rested on the handle and he leaned forward, pressing his forehead to the surface. He closed his eyes as grief and regret—so much regret—swamped him.

For fifteen years, John and Barbara Varian were furniture builders, living on a ranch in Parkfield, California, a tiny town where the welcome sign reads “Population 18.” The idea for a side business came about by accident after a group of horseback riding enthusiasts asked if they could pay a fee to ride on the ranch. They would need to eat, too—could John and Barbara do something about that? Yes, they could. In the fall of 2006, a devastating fire burned down most of their inventory, causing them to reevaluate the whole operation. Instead of rebuilding the furniture business (no pun intended), they decided to change course. “We had always loved horses,” Barbara said, “so we decided to see about having more groups pay to come to the ranch.” They built a bunkhouse and upgraded other buildings, putting together specific packages for riding groups that included all meals and activities. John and Barbara reopened as the V6 Ranch, situated on 20,000 acres exactly halfway between Los Angeles and San Francisco. Barbara’s story stood out to me because of something she said. I always ask business owners what they sell and why their customers buy from them, and the answers are often insightful in more ways than one. Many people answer the question directly—“We sell widgets, and people buy them because they need a widget”—but once in a while, I hear a more astute response. “We’re not selling horse rides,” Barbara said emphatically. “We’re offering freedom. Our work helps our guests escape, even if just for a moment in time, and be someone they may have never even considered before.” The difference is crucial. Most people who visit the V6 Ranch have day jobs and a limited number of vacation days. Why do they choose to visit a working ranch in a tiny town instead of jetting off to lie on a beach in Hawaii? The answer lies in the story and messaging behind John and Barbara’s offer. Helping their clients “escape and be someone else” is far more valuable than offering horse rides. Above all else, the V6 Ranch is selling happiness.

When trying to understand why people acted in a certain way, you might use a short checklist to guide your probing: their knowledge, beliefs and experience, motivation and competing priorities, and their constraints. •​Knowledge. Did the person know something, some fact, that others didn’t? Or was the person missing some knowledge you would take for granted? Devorah was puzzled by the elderly gentleman’s resistance until she discovered that he didn’t know how many books could be stored on an e-book reader. Mitchell knew that his client wasn’t attuned to narcissistic personality disorders and was therefore at a loss to explain her cousin’s actions. Walter Reed’s colleagues relied on the information that mosquitoes needed a two- to three-week incubation period before they could infect people with yellow fever. •​Beliefs and experience. Can you explain the behavior in terms of the person’s beliefs or perceptual skills or the patterns the person used, or judgments of typicality? These are kinds of tacit knowledge—knowledge that hasn’t been reduced to instructions or facts. Mike Riley relied on the patterns he’d seen and his sense of the typical first appearance of a radar blip, so he noticed the anomalous blip that first appeared far off the coastline. Harry Markopolos looked at the trends of Bernie Madoff’s trades and knew they were highly atypical. •​Motivation and competing priorities. Cheryl Cain used our greed for chocolate kisses to get us to fill in our time cards. Dennis wanted the page job more than he needed to prove he was right. My Procter & Gamble sponsors weren’t aware of the way the homemakers juggled the needs for saving money with their concern for keeping their clothes clean and their families happy. •​Constraints. Daniel Boone knew how to ambush the kidnappers because he knew where they would have to cross the river. He knew the constraints they were operating under. Ginger expected the compliance officer to release her from the noncompete clause she’d signed because his company would never release a client list to an outsider.

Maybe nostalgia is itself the problem. A Democrat I met in Macon during a conversation we had about the local enthusiasm for Trump told me that “people want to go back to Mayberry”, the setting of the beloved old Andy Griffith Show. (As it happens, the actual model for Mayberry, Mount Airy, a bedraggled town in North Carolina, has gone all in on the Trump revolution, as the Washington Post recently reported.) Maybe it’s also true, as my liberal friends believe, that what people in this part of the country secretly long to go back to are the days when the Klan was riding high or when Quantrill was terrorizing the people of neighboring Kansas, or when Dred Scott was losing his famous court case. For sure, there is a streak of that ugly sentiment in the Trump phenomenon. But I want to suggest something different: that the nostalgic urge does not necessarily have to be a reactionary one. There is nothing un-progressive about wanting your town to thrive, about recognizing that it isn’t thriving today, about figuring out that the mid-century, liberal way worked better. For me, at least, that is how nostalgia unfolds. When I drive around this part of the country, I always do so with a WPA guidebook in hand, the better to help me locate the architectural achievements of the Roosevelt years. I used to patronize a list of restaurants supposedly favored by Harry Truman (they are slowly disappearing). And these days, as I pass Trump sign after Trump sign, I wonder what has made so many of Truman’s people cast their lot with this blustering would-be caudillo. Maybe what I’m pining for is a liberal Magic Kingdom, a non-racist midwest where things function again. For a countryside dotted with small towns where the business district has reasonable job-creating businesses in it, taverns too. For a state where the giant chain stores haven’t succeeded in putting everyone out of business. For an economy where workers can form unions and buy new cars every couple of years, where farmers enjoy the protection of the laws, and where corporate management has not been permitted to use every trick available to them to drive down wages and play desperate cities off one against the other. Maybe it’s just an impossible utopia, a shimmering Mayberry dream. But somehow I don’t think so.

Every Monday and Friday night, leaving us with awful suppers to reheat, our mum didn’t work late shifts at the printworks. She went to an office in Shoreditch. And from there, by radio, by note, by telephone and letters, she exchanged messages with Miss Carter and Mrs. Henderson and Queenie and others like them on what she called ‘humanitarian war work’. She’d never met any of them in person. ‘I can’t tell you any more details. It’s secret work. How you know even this much is really quite beyond me,’ she admitted. ‘I worked most of it out myself,’ I told her. She might’ve hidden it from me all this time, but I wasn’t stupid. ‘Sounds like Sukie did too.’ ‘Your sister spied on me,’ Mum replied bitterly. ‘She stole paperwork, listened in to private conversations. She was very foolish to get caught up in something she knew nothing about.’ ‘She did know about it, though. What Hitler’s doing really got to her. She was desperate to do something about it. All that post from Devon? It wasn’t from Queenie. Those were letters from the lighthouse, written by Ephraim, who feels the same about the Jewish people as Sukie does.’ ‘It was stupid, impulsive behaviour,’ Mum argued, ‘of the sort your sister’s very good at.’ Yet to me she had missed a vital point. ‘You know Sukie wanted to help you, don’t you? She saw how ill you’d got over Dad. By standing in for you on this job, she was making sure you’d get some rest, like the doctor said you should.’ ‘I might’ve known you’d stick up for your sister,’ Mum remarked. ‘But it didn’t help me – it worried me sick!’ ‘It did help thirty-two refugees, though,’ I reminded her. ‘She was lucky she didn’t get arrested straight away.’ Mum went on as if she hadn’t heard me. ‘When I found out that night what she’d done, I was all for going after her, hauling her back and locking her in her bedroom, till this frightful war was over if I had to. But it was too late by then. She was already halfway to France.’ ‘You knew the night she disappeared?’ I couldn’t believe what I was hearing. ‘Why didn’t you tell me?’ ‘And admit that I do undercover work and Sukie was doing it too?’ Mum cried. ‘Good grief, Olive, it’s secret business. It was too dangerous to tell you. There’s a war on, remember!’ ‘People always use that excuse,’ I muttered. It stunned me that Mum had known all this time. But then, hadn’t there been signs? The looks in our kitchen between her and Gloria, the refusal to talk about Sukie, the bundling us off out of the way – to here, the very place Sukie might, with any luck, show up. It was a clever way of making sure we knew the moment she set foot on British soil again.

In the future that globalists and feminists have imagined, for most of us there will only be more clerkdom and masturbation. There will only be more apologizing, more submission, more asking for permission to be men. There will only be more examinations, more certifications, mandatory prerequisites, screening processes, background checks, personality tests, and politicized diagnoses. There will only be more medication. There will be more presenting the secretary with a cup of your own warm urine. There will be mandatory morning stretches and video safety presentations and sign-off sheets for your file. There will be more helmets and goggles and harnesses and bright orange vests with reflective tape. There can only be more counseling and sensitivity training. There will be more administrative hoops to jump through to start your own business and keep it running. There will be more mandatory insurance policies. There will definitely be more taxes. There will probably be more Byzantine sexual harassment laws and corporate policies and more ways for women and protected identity groups to accuse you of misconduct. There will be more micro-managed living, pettier regulations, heavier fines, and harsher penalties. There will be more ways to run afoul of the law and more ways for society to maintain its pleasant illusions by sweeping you under the rug. In 2009 there were almost five times more men either on parole or serving prison terms in the United States than were actively serving in all of the armed forces.[64] If you’re a good boy and you follow the rules, if you learn how to speak passively and inoffensively, if you can convince some other poor sleepwalking sap that you are possessed with an almost unhealthy desire to provide outstanding customer service or increase operational efficiency through the improvement of internal processes and effective organizational communication, if you can say stupid shit like that without laughing, if your record checks out and your pee smells right—you can get yourself a J-O-B. Maybe you can be the guy who administers the test or authorizes the insurance policy. Maybe you can be the guy who helps make some soulless global corporation a little more money. Maybe you can get a pat on the head for coming up with the bright idea to put a bunch of other guys out of work and outsource their boring jobs to guys in some other place who are willing to work longer hours for less money. Whatever you do, no matter what people say, no matter how many team-building activities you attend or how many birthday cards you get from someone’s secretary, you will know that you are a completely replaceable unit of labor in the big scheme of things.

WILL WORK FOR FOOD © 2013 Lyrics & Music by Michele Jennae There he was with a cardboard sign, Will Work For Food Saw him on the roadside, As I took my kids to school I really didn’t have time to stop, Already running late Found myself pulling over, Into the hands of fate The look in his eyes was empty, But he held out his hand I knew my kids were watching, As I gave him all I had My heart in my throat I had to ask, “What brought you here?” He looked up and straight into my eyes, I wanted to disappear. CHORUS He said… Do you think I really saw myself, Standing in this light Forgotten by society, After fighting for your rights WILL WORK FOR FOOD, WILL DIE FOR YOU I AM JUST A FORGOTTEN SOLDIER, I DON’T KNOW WHAT TO DO v. 2 He put the money in his pocket, Then he took me by the hand Thank you dear for stopping by, I am sure that you have plans He nodded toward my children, Watching from afar It’s time they were off to school, You should get in the car My eyes welled up and tears fell down, I couldn’t say a word Here this man with nothing to his name, Showing me his concern I knew then that the lesson, That today must be taught Wouldn’t come from textbooks, And it could not be bought CHORUS He said… Do you think I really saw myself, Standing in this light Forgotten by society, After fighting for your rights WILL WORK FOR FOOD, WILL DIE FOR YOU I AM JUST A FORGOTTEN SOLDIER, I DON’T KNOW WHAT TO DO v. 3 I told him then that I had a job, That I could give him work And in return he’d have a meal, And something to quench his thirst He looked at me and shrugged a bit, And followed me to the car We went right over to a little café, Just up the road not too far After I ordered our food he looked at me, And asked about the kids “Shouldn’t these tykes be in school, And about that job you said.” “Your job,” I said, “is to school my girls, In the ways of the world Explain to them your service, And how your life unfurled.” He said… Do you think I really saw myself, Standing in this light Forgotten by society, After fighting for your rights WILL WORK FOR FOOD, WILL DIE FOR YOU I AM JUST A FORGOTTEN SOLDIER, I DON’T KNOW WHAT TO DO v. 4He wasn’t sure quite what to do, As he ate his food And began to tell us all about his life… the bad… the good. He wiped his own tears from his eyes, His story all but done My girls and I all choked up, Hugged him one by one Understanding his sacrifice, But not his current plight We resolved then and there that day, That for him, we would fight. We offered him our friendship, And anything else we had He wasn’t sure how to accept it, But we made him understand LAST CHORUS That we had not really seen before, Him standing in the light No longer forgotten by us, We are now fighting for his rights He had… WORKED FOR FOOD HE HAD ALL BUT DIED FOR ME AND YOU NOT FORGOTTEN ANYMORE BUT STILL A SOLDIER IN TRUST

Remarkably, we still have a ‘wild’ Indian’s account of his capture and incarceration. In 1878, when he was an old man, a Kamia called Janitin told an interviewer: I and two of my relatives went down ... to the beach ... we did no harm to anyone on the road, and ... we thought of nothing more than catching and drying clams in order to carry them to our village. While we were doing this, we saw two men on horseback coming rapidly towards us; my relatives were immediately afraid and they fled with all speed, hiding themselves in a very dense willow grove ... As soon as I saw myself alone, I also became afraid ... and ran to the forest ... but already it was too late, because in a moment they overtook me and lassoed and dragged me for a long distance, wounding me much with the branches over which they dragged me, pulling me lassoed as I was with their horses running; after this they roped me with my arms behind and carried me off to the Mission of San Miguel, making me travel almost at a run in order to keep up with their horses, and when I stopped a little to catch my wind, they lashed me with the lariats that they carried, making me understand by signs that I should hurry; after much travelling in this manner, they diminished the pace and lashed me in order that I would always travel at the pace of the horses. When we arrived at the mission, they locked me in a room for a week; the father [a Dominican priest] made me go to his habitation and he talked to me by means of an interpreter, telling me that he would make me a Christian, and he told me many things that I did not understand, and Cunnur, the interpreter, told me that I should do as the father told me, because now I was not going to be set free, and it would go very bad with me if I did not consent in it. They gave me atole de mayz[corn gruel] to eat which I did not like because I was not accustomed to that food; but there was nothing else to eat. One day they threw water on my head and gave me salt to eat, and with this the interpreter told me that I was now Christian and that I was called Jesús: I knew nothing of this, and I tolerated it all because in the end I was a poor Indian and did not have recourse but to conform myself and tolerate the things they did with me. The following day after my baptism, they took me to work with the other Indians, and they put me to cleaning a milpa [cornfield] of maize; since I did not know how to manage the hoe that they gave me, after hoeing a little, I cut my foot and could not continue working with it, but I was put to pulling out the weeds by hand, and in this manner I did not finish the task that they gave me. In the afternoon they lashed me for not finishing the job, and the following day the same thing happened as on the previous day. Every day they lashed me unjustly because I did not finish what I did not know how to do, and thus I existed for many days until I found a way to escape; but I was tracked and they caught me like a fox; there they seized me by lasso as on the first occasion, and they carried me off to the mission torturing me on the road. After we arrived, the father passed along the corridor of the house, and he ordered that they fasten me to the stake and castigate me; they lashed me until I lost consciousness, and I did not regain consciousness for many hours afterwards. For several days I could not raise myself from the floor where they had laid me, and I still have on my shoulders the marks of the lashes which they gave me then.

I have good reason to live away from my work.” “Which is?” “That there’s almost no real work. Our main job as wizards is to convince people that we’re doing important, mysterious things all the time. It’s not hard, but the downside is that when people don’t know what you do, they don’t know what you don’t do. If I flipped that sign on my door around to say in, within twenty minutes some gormless dung-sifter would be in here asking me to magically sift his dung. Even without turning over the sign, soon, I promise you, someone will come knocking just because people saw us come in. The last thing I want is people getting the impression that they can call on me day and night to magic away all of their problems. They need to know that when I’m home I’m not at work, and when I’m at work I have more important business to attend to.” “So our main job is to look busy.” “Yes, and sometimes it takes more effort than actually being busy.

I was intrigued and stopped to listen to what he had to say. “Well, Tom, it sure sounds like you’re busy with your job. I’m sure they pay you well but it’s a shame you have to be away from home and your family so much. Hard to believe a young fellow should have to work sixty or seventy hours a week to make ends meet. Too bad you missed your daughter’s dance recital.” He continued, “Let me tell you something, Tom, something that has helped me keep a good perspective on my own priorities.” And that’s when he began to explain his theory of a “thousand marbles.” “You see, I sat down one day and did a little arithmetic. The average person lives about seventy-five years. I know, some live more and some live less, but on average, folks live about seventy-five years. “Now then, I multiplied 75 times 52 and I came up with 3,900 which is the number of Saturdays that the average person has in their entire lifetime. Now stick with me Tom, I’m getting to the important part. “It took me until I was fifty-five years old to think about all this in any detail,” he went on, “and by that time I had lived through over twenty-eight hundred Saturdays. I got to thinking that if I lived to be seventy-five, I only had about a thousand of them left to enjoy. “So I went to a toy store and bought every single marble they had. I ended up having to visit three toy stores to round up 1,000 marbles. I took them home and put them inside of a large, clear plastic container right here . . . next to my gear. Every Saturday since then, I have taken one marble out and thrown it away. “I found that by watching the marbles diminish, I focused more on the really important things in life. There is nothing like watching your time here on this earth run out to help get your priorities straight. “Now let me tell you one last thing before I sign off with you and take my lovely wife out for breakfast. This morning, I took the very last marble out of the container. I figure if I make it until next Saturday then I have been given a little extra time. And the one thing we can all use is a little more time. “It was nice to meet you, Tom. I hope you spend more time with your family, and I hope to meet you again here on the band.” You could have heard a pin drop on the band when this fellow signed off. I guess he gave us all a lot to think about.

started calling him by his formal name out of respect for his father. But, by that time, everyone was so used to the nickname that it didn’t seem right to call him anything else. Now, he only used his formal name when he signed business documents, but everyone called him Ben. When his mother married Troy Carlson three years after his father died, people outside of their circle assumed that Ben's last name was Carlson, as well. This mistake became a benefit when Ben became an adult because it gave him a certain level of anonymity that he used when he travelled. After he turned his attention back to the business at hand, he checked in along with the rest of the party and used his assumed last name as he handed over a company credit card. Over the years he discovered that to check into hotels using his real name usually led to trouble. Benjamin Stanford III was quickly becoming something of a local celebrity in the Seattle area and most of the West Coast even though he tried to keep a low profile. Ever since he took over the helm of the family business from his mother, who ran it after his father died, he had invested heavily into researching and developing cleaner solutions for the waterways, as well as, expanding the other areas of biochemical uses in manufacturing for which the company was originally known. These investments paid off, and the once small company grew to become a world leader in research, which made him an even richer man than he was when he took over. That also led to him being named one of Seattle's most eligible bachelors by Seattle Magazine three years ago. Before that, his personal life was relatively uneventful, and

I thought it was my job to give him happiness. I studied his face, and saw that his eyes gave off darkness, and saw that he knew I saw, and learned to stand back from it and look away, wishing light to appear, some sign, some relenting of dread

The dog account’s popularity spread beyond her family and friends to a few thousand people. But on a Monday night in December 2012, the account started gaining fans around the world. After Toffey posted three pictures of Tuna on the Instagram blog that night, the dog’s following grew from 8,500 to 15,000 within 30 minutes. Dasher pulled to refresh the page: 16,000. By the next morning, Tuna was at 32,000 followers. Dasher’s phone started ringing with media requests from around the world. Anderson Cooper’s talk show offered to fly her to DC; she appeared via webcast, thinking it wouldn’t be feasible to take a vacation day. But as requests for appearances continued to come in, her friends warned her about what was coming before she realized it: she would have to quit her job at the Pacific Design Center in Los Angeles and run her dog’s account full-time. It sounded ridiculous, so she took a month off to test the theory. Sure enough, BarkBox, which made a subscription box for pet items, was willing to sponsor Dasher and her friend on an eight-city tour with Tuna. People in various cities came up to her, crying, telling her they were struggling with depression or anxiety and that Tuna was bringing them joy. “That was the first time that I realized how much weight these posts had for people,” Dasher later recalled. “And that’s also when I realized I wanted to do this full-time.” Her life became about managing Tuna’s fame. Berkley, part of Penguin Random House, signed her up to write a book titled Tuna Melts My Heart: The Underdog with the Overbite. That led to more brand deals, plus merchandising to put Tuna’s likeness on stuffed animals and mugs. In her book’s acknowledgments, she thanks Tuna most of all, but also Toffey for sharing the post that changed her life. The tastes of one Instagram employee directly affected her financial success, but also the habits of the two million people who now follow that dog—including Ariana Grande.

What are your feelings from Bush to Obama? Besides being responsible for the death of half a million people, I feel like Bush dealt a huge economic and social blow to the USA, one from which we may never fully recover. He directly flushed 3 trillion dollars down the toilet on hopeless, pointlessly destructive wars in Afghanistan and Iraq …and they’re not even over! For years to come, we’ll be paying costs for all the injured veterans (over 50,000) and destabilizing three countries, because you have to look at the impact that the Afghan war has on Pakistan. Bush expanded the use of torture, and created a whole new layer of government bureaucracy (the “Department of Homeland Security”) to spy on Americans. He created Indefinite Detention (at Guantanamo and other US military bases) and expanded the use of executive-ordered assassinations using the new drone technology. On economic issues, his administration allowed corporations to run things and regulate themselves. The agency that was supposed to regulate oil drilling had lobbyist-paid prostitutes sleeping with employees while oil industry lobbyists basically ran the agency. Energy companies like Enron, and the country’s investment banks were deregulated at the end of the Clinton administration and Bush allowed them to run wild. Above all, he was incompetent and appointed some really stupid people to important positions at every level of government. Certainly, Obama has been involved in many of these same activities. A few he’s increased, such as the use of drone assassinations, but most of them he has at least tried to scale back. At the beginning of his first term, he tried to close the Guantanamo prison and have trials for many of the detainees in the United States but conservatives (including many Democrats) stirred up public resistance and blocked this from happening. He tried to get some kind of universal healthcare because over 50 million Americans don’t have health insurance. This is one of the leading causes of personal bankruptcies and foreclosures because someone gets sick in a family, loses their job, loses their health insurance (because American employers are source of most people’s healthcare) and they can’t pay their health bills or their mortgage. Or they use up all their money caring for a sick family member. So many people in the US wanted health insurance reform or single-payer, universal health care similar to what you have in the UK. Members of Obama’s own party (The Democrats) joined with Republicans to narrowly block “The public option” but they managed to pass a half-assed but not-unsubstantial reform of health insurance that would prevent insurers from denying you coverage when you’re sick or have a “preexisting condition.” The minute it was signed into law, Republicans sued in the courts (all the way to the supreme court) and fought, tooth and nail to block its implementation. Same thing with gun control, even as we’re one of the most violent industrial countries in the world. (Among industrial countries, our murder rate is second only to Russia). Obama has managed to withdraw troops from Iraq and Afghanistan over Republican opposition but, literally, everything he tries to do, they blast it in the media and fight it in Congress. So, while I have a lot of criticisms of Obama, he is many orders of magnitude less awful than Bush and many of the positive things he’s tried to do have been blocked. That said, the Democratic and Republican parties agree on more things than they disagree. Both signed off on the Afghan and Iraq wars. Both signed off on deregulation of banks, of derivatives, of mortgage regulations and of the energy and telecom business …and we’ve been living with the consequences ever since. I’m guessing it’s the same thing with Labor and Conservatives in the UK. Labor or Democrats will SAY they stand for certain “progressive” things but they end up supporting the same old crap... (2014 interview with iamhiphop)

She stepped up to the door and knocked. The television voice cut off, replaced by the sound of pattering activity. “Just a moment,” said a male voice. The door opened. It was Martin, aka Theodore the gardener, in pajama pants and no top, a towel hanging around his neck. Unclothed, he had the kind of build that made her want to say, “Yow.” She was glad she was wearing her favorite dress. “Trick or treat?” she said. “What?” “Sorry to interrupt.” She indicated the towel. “You’re working out?” “Miss, uh, Erstwhile, right? Yes, hello. No, I just couldn’t find my shirt. Are you lost?” “No, I was walking and I…I don’t suppose you could give me the Knicks-Pacers score?” Martin stared blankly for a moment, then looking around as if trying to spy out eavesdroppers, pulled her inside and shut the door behind her. “You could hear that?” “The TV? Yes, a little, and I saw the light through your window.” “Blasted paper-thin curtains.” He grimaced and ran his fingers through his hair. “You are going to catch me at everything bad, aren’t you? Let’s hope you’re not her spy. She’ll have my balls for stew.” “Who, Mrs. Wattlesbrook?” “Yes, in whose presence I signed a dozen nondisclosure and proper-behavior and first-child and I don’t know what other kinds of promises, in one of which I swore to keep any modern thingies out of sight of the guests.” “Tell me that Wattlesbrook isn’t her real name.” “It is, actually.” “Oh, no,” she said with a laugh in her voice. “Oh, yes.” He sat on the edge of his bed. “I take it, then, you’re not spying for her? Good. Yes, dear Mrs. Wattlesbrook, descended from the noble water buffalo. It’s a decent job, though. Best pay for being a gardener I’ve ever had.” He met her eyes. “I’d hate to lose it, Miss Erstwhile.” “I’m not going to tattletale,” she said in tired big-sister tones. “And you can’t call me Miss Erstwhile when you have a towel around your neck. To real people I’m Jane.” “I’m still Martin.

In scores of cities all over the United States, when the Communists were simultaneously meeting at their various headquarters on New Year’s Day of 1920, Mr. Palmer’s agents and police and voluntary aides fell upon them—fell upon everybody, in fact, who was in the hall, regardless of whether he was a Communist or not (how could one tell?)—and bundled them off to jail, with or without warrant. Every conceivable bit of evidence—literature, membership lists, books, papers, pictures on the wall, everything—was seized, with or without a search warrant. On this and succeeding nights other Communists and suspected Communists were seized in their homes. Over six thousand men were arrested in all, and thrust summarily behind the bars for days or weeks—often without any chance to learn what was the explicit charge against them. At least one American citizen, not a Communist, was jailed for days through some mistake—probably a confusion of names—and barely escaped deportation. In Detroit, over a hundred men were herded into a bull-pen measuring twenty-four by thirty feet and kept there for a week under conditions which the mayor of the city called intolerable. In Hartford, while the suspects were in jail the authorities took the further precaution of arresting and incarcerating all visitors who came to see them, a friendly call being regarded as prima facie evidence of affiliation with the Communist party. Ultimately a considerable proportion of the prisoners were released for want of sufficient evidence that they were Communists. Ultimately, too, it was divulged that in the whole country-wide raid upon these dangerous men—supposedly armed to the teeth—exactly three pistols were found, and no explosives at all. But at the time the newspapers were full of reports from Mr. Palmer’s office that new evidence of a gigantic plot against the safety of the country had been unearthed; and although the steel strike was failing, the coal strike was failing, and any danger of a socialist régime, to say nothing of a revolution, was daily fading, nevertheless to the great mass of the American people the Bolshevist bogey became more terrifying than ever. Mr. Palmer was in full cry. In public statements he was reminding the twenty million owners of Liberty bonds and the nine million farm-owners and the eleven million owners of savings accounts, that the Reds proposed to take away all they had. He was distributing boilerplate propaganda to the press, containing pictures of horrid-looking Bolsheviks with bristling beards, and asking if such as these should rule over America. Politicians were quoting the suggestion of Guy Empey that the proper implements for dealing with the Reds could be “found in any hardware store,” or proclaiming, “My motto for the Reds is S. O. S.—ship or shoot. I believe we should place them all on a ship of stone, with sails of lead, and that their first stopping-place should be hell.” College graduates were calling for the dismissal of professors suspected of radicalism; school-teachers were being made to sign oaths of allegiance; business men with unorthodox political or economic ideas were learning to hold their tongues if they wanted to hold their jobs. Hysteria had reached its height.

I went straight back to my room, surprising Mora and one of her staff in the act of packing up my trunk. Apologizing, I hastily unlaced the traveling gown and reached for my riding gear. Mora gave me a slight smile as she curtsied. “That’s my job, my lady,” she said. “You needn’t apologize.” I grinned at her as I pulled on the tunic. “Maybe it’s not very courtly, but I feel bad when I make someone do a job twice.” Mora only smiled as she made a sign to the other servant, who reached for the traveling gown and began folding it up. I thrust my feet into my riding boots, smashed my fancy new riding hat onto my head, and dashed out again. The Marquis was waiting in the courtyard, standing between two fresh mares. I was relieved that he did not have that fleet-footed gray I remembered from the year before. On his offering me my pick, I grabbed the reins of the nearest mount and swung up into the saddle. The animal danced and sidled as I watched Bran and Nimiar come out of the inn hand in hand. They climbed into the coach, solicitously seen to by the innkeeper himself. The Marquis looked across at me. “Let’s go.” And he was off, with me right on his heels.

I went straight back to my room, surprising Mora and one of her staff in the act of packing up my trunk. Apologizing, I hastily unlaced the traveling gown and reached for my riding gear. Mora gave me a slight smile as she curtsied. “That’s my job, my lady,” she said. “You needn’t apologize.” I grinned at her as I pulled on the tunic. “Maybe it’s not very courtly, but I feel bad when I make someone do a job twice.” Mora only smiled as she made a sign to the other servant, who reached for the traveling gown and began folding it up. I thrust my feet into my riding boots, smashed my fancy new riding hat onto my head, and dashed out again. The Marquis was waiting in the courtyard, standing between two fresh mares. I was relieved that he did not have that fleet-footed gray I remembered from the year before. On his offering me my pick, I grabbed the reins of the nearest mount and swung up into the saddle. The animal danced and sidled as I watched Bran and Nimiar come out of the inn hand in hand. They climbed into the coach, solicitously seen to by the innkeeper himself. The Marquis looked across at me. “Let’s go.” And he was off, with me right on his heels. At first all I was aware of was the cold rain on my chin and the exhilaration of speed. The road was paved, enabling the horses to dash along at the gallop, sending mud and water splashing. Before long I was soaked to the skin everywhere except my head, which was hot under my riding hat, and when we bolted down the road toward the Akaeriki, I had to laugh aloud at how strange life is! Last year at this very time I was running rain-sodden for my life in the opposite direction, chased by the very same man now racing neck and neck beside me. The thought caused me to look at him, though there was little to see beyond flying light hair under the broad-brimmed black hat and that long black cloak. He glanced over, saw me laughing, and I looked away again, urging my mount to greater efforts. At the same pace still, we reached the first staging point. Together we clattered into the innyard and swung down from the saddle. At once two plain-dressed young men came out of the inn, bowed, and handed Shevraeth a blackweave bag. It was obvious from their bearing that they were trained warriors, probably from Renselaeus. For a moment the Marquis stood conversing with them, a tall mud-splashed and anonymously dressed figure. Did anyone else know who he was? Or who I was? Or that we’d been enemies last year? Again laughter welled up inside me. When I saw stablehands bring forth two fresh mounts, I sprang forward, taking the reins of one, and mounted up. Then I waited until Shevraeth turned my way, stuck my tongue out at him, and rode out at the gallop, laughing all the way.

Persson did not create Minecraft because he wanted to create a billion-dollar company; he loved video games and kept his day job while developing it. When the game soared in popularity, he started a company, Mojang, with some of the profits, but kept it small, with just 12 employees. Even with zero dollars spent on marketing and no user instructions, Minecraft grew exponentially, flying past the 100 million registered user mark in 2014 based largely on word of mouth.2 Players shared user-generated extras like modifications (“mods”) and custom maps with each other, and the game caught on not only with children but their parents and even educators. Still, Persson avoided the valuation game, refusing an investment offer from former Facebook president Sean Parker. Finally, he and his co-founders sold Mojang to Microsoft for $2.5 billion, a fortune built on one man’s focus on creating something that people loved.3 On the other end of the spectrum is Zynga, one of the fastest startups ever to reach a $1 billion valuation.4 The social game developer had its first hit in 2009 with FarmVille. Next came Zynga’s partnership with Facebook that turned into a growth engine. The company began trading on the NASDAQ in December 2011 and had 253 million active users per month as late as the first quarter of 2013.5 Then the relationship with Facebook ended and the wheels started coming off. Flush with IPO cash, Zynga started exhibiting all the symptoms of ego-driven, grow-at-any-cost syndrome. They moved into a $228 million headquarters in San Francisco. They began hastily acquiring companies like NaturalMotion, Newtoy, and Area/Code. They infuriated customers by launching new games without sufficient testing and filling them with scripts that signed players up for unwanted subscriptions and services. When customer outrage went viral, instead of focusing on building better products, Zynga hired a behavioral psychologist to try to trick customers into loving its games.6 In a 2009 speech at Startup@Berkeley, CEO Mark Pincus said, “I funded [Zynga] myself but I did every horrible thing in the book to just get revenues right away. I mean, we gave our users poker chips if they downloaded this Zwinky toolbar, which . . . I downloaded it once — I couldn’t get rid of it. We did anything possible just to just get revenues so that we could grow and be a real business.”7 By the spring of 2016, Zynga had laid off about 18 percent of its workforce and its share price had declined from $14.50 in 2012 to about $2.50.

Preventing Separation Anxiety We wish our dogs could be with us all day, every day, but it’s not possible, and puppies do need to learn to spend time alone. A dog who can never be left home alone without destroying the house may be suffering from separation anxiety. Teach your Lab to feel safe and comfortable at home alone while she’s still a puppy, even if you’re home all day. Your life or job situation may change someday, and you’re heading off future trauma by teaching this lesson now, when she is young. Your puppy’s not yet mature enough to have the run of an entire house or yard, so confine her in her crate or pen when you’re gone. What you might think is separation anxiety might really be simple puppy mischief. When you’re not there to supervise, she’s free to indulge her curiosity and entertain herself in doggie ways. She knows she can’t dump the trash and eat the kitty litter in front of you, but when you’re gone, she makes her own rules. Teach your puppy not to rely on your constant attention every minute you’re at home. Set up her crate, pen, or wherever she can stay when you’re gone, and practice leaving her in it for short rests during the day. She’ll learn to feel safe there, chewing on her toy and listening to household noises. She’ll also realize that being in her pen doesn’t always mean she’s going to be left for long periods. Deafening quiet could unnerve your puppy, so when you leave, turn on the radio or television so the house still has signs of activities she’d hear when you’re home. Background noise also blocks out scary sounds from outdoors, so she won’t react to unknown terrors. HAPPY PUPPY Exercise your puppy before you leave her alone at home. Take her for a walk, practice obedience, or play a game. Then give her a chance to settle down and relax so she won’t still be excited when you put her in her pen. She’ll quickly learn that the rustle of keys followed by you picking up your briefcase or purse, getting your jacket out of the closet, or picking up your books all mean one awful thing: you’re going, and she’s staying. While you’re teaching her to spend time alone, occasionally go through your leaving routine without actually leaving. Pick everything up, fiddle with it so she can see you’re doing so, put it all back down, and go back to what you were doing. Don’t make a fuss over your puppy when you come and go. Put her in her pen and do something else for a few minutes before you leave. Then just leave. Big good-byes and lots of farewell petting just rev her up and upset her. When you come home, ignore her while you put down your things and get settled. Then greet her calmly and take her outside for a break.

H. Srikrishnan, then head of transactional banking and operations, gave me an example, ‘We looked at funds transfer—which was manual—such as MTs (mail transfers) and TTs (telegraphic transfers). When we implemented a centralized banking solution, the key things we could do were to sweep across multiple locations and get the balances of customers or transfer funds from one location to another using core banking. Those were big problems we solved.’ HDFC Bank was thus the first among Indian banks to have a centralized system. Whilst foreign banks like Citibank had centralized systems, they lacked the branch strength to fully leverage them. It is worth remembering that in the mid-1990s, banking didn’t really exist in the form that we know of today. Customers could open bank accounts, but the whole gamut of products (home loan, car loan, etc.) and services (Internet banking) was just not available. Salaries would still be paid by cheque and employees would have to take time off from their jobs to go to the bank, write a deposit slip, hand it over to the teller and then wait for the cheque to get cleared. Also, the employer would have to take time off to sit and sign numerous salary cheques to be given to all the employees. Compare this to the instant, online credit of salary today and a notification by SMS and email at the end of every month! HDFC Bank’s centralized technology platform allowed it to kick-off a revolution in how employees were paid their salaries.

Most successful developers have at least one person, if not a team of three or four, whose only job is to maintain solid relationships with – if not blatantly pay off – the local officials who sign off on various aspects of development projects, regardless of the directives from Beijing.

Like high blood pressure and diabetes, chronic inflammation has no visible symptoms (though it can be measured by a lab test known as high-sensitivity C-reactive protein [hs CRP]). But it damages the vascular system, the organs, the brain, and body tissues. It slowly erodes your health, gradually overwhelming the body’s anti-inflammatory defenses. It causes heart disease. It causes cognitive decline and memory loss. Even obesity and diabetes are linked to inflammation because fat cells are veritable factories for inflammatory chemicals. In fact, it’s likely that inflammation is the key link between obesity and all the diseases obesity puts you at risk for developing. When your joints are chronically inflamed, degenerative diseases like arthritis are right around the corner. Inflamed lungs cause asthma and other respiratory illnesses. Inflammation in the brain is linked to Alzheimer’s disease and other neurological conditions, including brain fog and everyday memory lapses that we write off as normal aging—except those memory lapses are not an inevitable consequence of aging at all. They are, however, an inevitable consequence of inflammation, because inflammation sets your brain on fire. Those “I forgot where I parked the car” moments start happening more frequently, and occurring prematurely. Inflamed arteries can signal the onset of heart disease. Chronic inflammation has also been linked to various forms of cancer; it triggers harmful changes on a molecular level that result in the growth of cancer cells. Inflammation is so central to the process of aging and breakdown at the cellular level that some health pundits have begun referring to the phenomena as “inflam-aging.” That’s because inflammation accelerates aging, including the visible signs of aging we all see in the skin. In addition to making us sick, chronic inflammation can make permanent weight loss fiendishly difficult. The fat cells keep churning out inflammatory proteins called cytokines, promoting even more inflammation. That inflammation in turn prevents the energy-making structures in the cells, called mitochondria, from doing their jobs efficiently, much like a heat wave would affect the output of a factory that lacks air-conditioning—productivity declines under extreme conditions. One of the duties of the mitochondria is burning fat; inflammation interferes with the job of the mitochondria, making fat burning more difficult and fat loss nearly impossible. While someone trying to lose weight may initially be successful, after a while, the number on the scale gets stuck. The much-discussed weight-loss “plateau” is often a result of this cycle of inflammation and fat storage. And here’s even more bad news: Adding more exercise or eating fewer calories in an attempt to break through the plateau will have some effect on weight loss, but not much. And continuing to lose weight becomes much harder to accomplish. Why? Because inflammation decreases our normal ability to burn calories. (We’ll tell you more about other factors that contribute to the plateau—and how the Smart Fat Solution can help you to move beyond them—in Part 2 of this book.)

But when I married you I knew there was a chance that something could happen. Did I expect a normal life? Hell, no. You were a Navy SEAL, one of the most elite fighting machines in the country. I knew when the government called you were gone.” She choked out a laugh. “What woman would sign up for that craziness?” She heaved a great sigh and leaned against his back. “A woman who loved her fierce, dedicated warrior and knew his country would always take precedence over his family.” He shifted as if to argue but she rocked her head against him. “But the problem is, even after you left it was still taking precedence. I know you were worried about retribution because of what you had done over there, but the chances of that actually happening are so slim. And I realize that going from running a million miles a minute, saving people, shooting guns to suburban home life is a devastating change. I had hoped that the training job would be a good transition between the two, but it didn’t seem to even have a bearing.” “It did have a bearing,” he disagreed. “I had started to slow down. But you’re right. It’s so hard turning off the war machine. Over there you expect to be shot at. You expect to lose your best friends. When you sit in the dirt to talk to a guy and watch his head explode in front of you, it’s hard not to be that way.” Tears flooded her eyes and ran down her cheeks at the harsh visual, but Harper just breathed through it. Cat tightened her arms around his back, hoping her presence could help him in some small way. “I’m sorry.” He turned to look at her. “I’m not telling you this for sympathy. I just wanted you to understand how drastically different our lives were. I had to find a way to adapt to all those changes. Dr. Singh is helping me do that. And I’m beginning to see the light at the end of the tunnel.” He leaned forward and pressed a kiss to her forehead. “I’m amazed at all you’ve had to put up with and humbled that you’re willing to put up with more. For a while there I wondered if just letting you go wouldn’t be better for everyone.” “It wouldn’t,” she murmured, resting her head against his chest. “You are a part of us. We can’t let you go like that.” His

Yesterday I got a credit card application from a major bank with a variable rate of 12.99% to 20.99%. Such a deal. And what if I fall on hard times and lose my job? So, I wrote them a return letter: Dear major bank, Thank you for the opportunity to express how I really feel about your corporation. What I do appreciate, is that there is no stamp required for your return envelope. After tearing off all my personal information, so some dumpster diver doesn’t fill out your application for me, and find out he picked the wrong target; I just wanted to make one comment: Your practice of usury is despicable, along with crashing the global economy. Danny - I think I have my grandmother’s charm and wit. Too bad she’s not here to share it with. Maybe if every disgruntled person would use that free envelope and apply their creative talent, they might get the picture that we’re tired of this bullshit. Marcie, there are so many people you could visit and test your information extraction program on, so what are you people doing here? Is this just a practice run? Well, you wanted to know what I was thinking. And you wonder why I look to God for solutions. Wake me up when it’s over. Marcie - You are a crazy SOB. You want me to use my system to play Robin Hood. Danny - You’d make an excellent Robin Hood, make sure you get your merry band to sign on. Maybe that’s the reason we were connected by design. How much materialism do you really need? Some people take what they need from the orchard and other people pick the orchard clean. Marcie - You’re wondering what I’m thinking. I don’t want to mess your mind up with what I’m thinking, so let me simply say, I don’t approve of what some of these people have been doing for decades. Who do you think I am? Danny - Someone who frustrates me, don’t we have enough guessing games in life? Marcie - Marcie is a miracle worker, so what does that tell you? You do not even know what to make of me, someone who keeps coming back for you, someone who won’t let go of you. Danny - Why is it that there’s only a handful of words for truth and over 100 synonyms and derivatives for deception? Marcie - Are you surprised? Danny - It puts it in a different light when you start reading through the list. You may as well add amygdala hijacking. Marcie - Has Danny been bamboozled? Danny - You picked one with an unknown origin. Marcie - That is the best way to start a mind game. Danny - Okay, just for kicks, try saying synonym - cinnamon 10 times as fast as you can. From - "The Mind Game Company - The Players

range viewer mounted near our ship’s console. Jafar steered for Lucas. After a few more minutes, Lucas signed off and turned to us. “We have a carrier strike group nearby, guys. Denny says they launched two 60H Seahawk helicopters with Seal Teams aboard. We get to clear the Mother Ship’s deck for safe boarding of the Seal teams. I’ll circle the wagons and you guys go rain some death down on the Mother Ship deck until ain’t nothin’ livin’ there. Then we hold shadow position until the Seahawks get here, maintaining a safe landing zone.” Casey and I just smile at each other. Oh yeah! And it’s my turn on the XM307. We jog back into position with Casey manning our Browning fifty while I slipped behind the XM307. We started taking small arms fire from the pirate ship as Lucas passed them to the port side before giving us a clear field of fire. Casey tilted and fired short bursts with tracers. Soon, anything stupid enough to get near the railing was cut in half. I fired 25mm bursts stem to stern. Airburst shells exploded all along the pirate deck, blowing out the view windows on their bridge, and leaving no inch of the vessel untouched above deck. Lucas sped up, passed the pirate bow and angled out on the starboard side. We repeated our dual assault although there really wasn’t anyone alive anyway. Twenty minutes later, we heard the Seahawk helicopters approaching. I fired one more burst as Lucas passed once again on the port side. With the helicopters in sight, Lucas headed for the open sea. Shortly after Casey and I closed up shop, Jafar came to summon us to the bridge. Denny was on speaker. “We’re all here, Captain Blood,” Lucas told him. “The Seals found twenty-six mangled pirates above deck and took no fire from the vessel. Below decks, fourteen more pirates were taken prisoner and eleven of the original ship’s crew rescued. No one spotted you guys so steam for our next baiting area. Once things get wrapped up with the rescued ship the carrier group will get orders to take up a support position within striking distance in case we get this lucky again. Great job! Man, we fucked them up today!” We did our ‘pirate talk’ for a few minutes, including Jafar. Denny cracked up. Who says pirate warfare and cold blooded murder can’t be fun. I had to ask though. “What was the cover story for no live pirates on deck to the carrier group?” “Don’t ask, don’t tell,” Denny adlibbed for our amusement. “The Seals didn’t mind. The official news coverage will be a pirate falling out. The mysterious crater where the pirate den used to be near Mogadishu will be rumored a munitions accident. Those

Maeve’s always at the doctor’s, constantly signed off sick from work, on tons of different medication. She binge eats, she’s got really big and she’s never had a stable relationship. And Oisin drinks far too much. He’s had kids with two different girls already, and he’s only twenty-three. He works really menial jobs, just to get drinking money.

I mounted the stairs to my pavilion and sank onto Hlidskjalf, the magic throne from which I can peer into the Nine Worlds. The seat cradled my posterior with its ermine-lined softness. I took a few deep breaths to focus my concentration, then turned to the worlds beyond. I usually begin with a cursory look-see of my own realm, Asgard, then circle through the remaining eight: Midgard, realm of the humans; the elf kingdom of Alfheim; Vanaheim, the Vanir gods’ domain; Jotunheim, land of the giants; Niflheim, the world of ice, fog, and mist; Helheim, realm of the dishonorable dead; Nidavellir, the gloomy world of the dwarves; and Muspellheim, home of the fire giants. This time, I didn’t make it past Asgard. Because goats. Specifically, Thor’s goats, Marvin and Otis. They were on the Bifrost, the radioactive Rainbow Bridge that connects Asgard to Midgard, wearing footy pajamas. But there was no sign of Thor, which was odd. He usually kept Marvin and Otis close. He killed and ate them every day, and they came back to life the next morning. More disturbing was Heimdall, guardian of the Bifrost. He was hopping around on all fours like a deranged lunatic. “So here’s what I want you guys to do,” he said to Otis and Marvin between hops. “Cavort. Frolic. Frisk about. Okay?” I parted the clouds. “Heimdall! What the Helheim is going on down there?” “Oh, hey, Odin!” Heimdall’s helium-squeaky voice set my teeth on edge. He waved his phablet at me. “I’m making a cute baby goat video as my Snapchat story. Cute baby goat videos are huge in Midgard. Huge!” He spread his hands out wide to demonstrate. “I’m not a baby!” Marvin snapped. “I’m cute?” Otis wondered. “Put that phablet away and return to your duties at once!” According to prophecy, giants will one day storm across the Bifrost, a signal that Ragnarok is upon us. Heimdall’s job is to sound the alarm on his horn, Gjallar—a job he would not be able to perform if he were making Snapchat stories. “Can I finish my cute baby goat video first?” Heimdall pleaded. “No.” “Aw.” He turned to Otis and Marvin. “I guess that’s a wrap, guys.” “Finally,” Marvin said. “I’m going for a graze.” He hopped off the bridge and plummeted to almost certain death and next-day resurrection. Otis sighed something about the grass being greener on the other side, then jumped after him. “Heimdall,” I said tightly, “need I remind you what could happen if even one jotun snuck into Asgard?” Heimdall hung his head. “Apologetic face emoji.” I sighed. “Yes, all right.

I was autographing books at one of those little rattan tables in the bookstore when I found myself looking into the saddest eyes I had ever seen. “The doctor wanted me to buy something that would make me laugh,” she said. I hesitated about signing the book. It would have taken corrective surgery to make that woman laugh. “Is it a big problem?” I asked. The whole line of people was eavesdropping. “Yes. My daughter is getting married.” The line cheered. “Is she twelve or something?” “She’s twenty-four,” said the woman, biting her lip. “And he’s a wonderful man. It’s just that she could have stayed home a few more years.” The woman behind her looked wistful. “We’ve moved three times, and our son keeps finding us. Some women have all the luck.” Isn’t it curious how some mothers don’t know when they’ve done a good job or when it’s basically finished? They figure the longer the kids hang around, the better parents they are. I guess it all depends on how you regard children in the first place. How do you regard yours? Are they like an appliance? The more you have, the more status you command? They’re under warranty to perform at your whim for the first 18 years; then, when they start costing money, you get rid of them? Are they like a used car? You maintain it for years, and when you’re ready to sell it to someone else, you feel a great responsibility to keep it running or it reflects on you? (That’s why some parents never let their children marry good friends.) Are they like an endowment policy? You invest in them for 18 or 20 years, and then for the next 20 years they return dividends that support you in your declining years or they suffer from terminal guilt? Are they like a finely gilded mirror that reflects the image of its owner in every way? On the day the owner looks in and sees a flaw, a crack, a distortion, one tiny idea or attitude that is different from his own, he casts it aside and declares himself a failure? I see children as kites. You spend a lifetime trying to get them off the ground. You run with them until you’re both breathless...they crash...you add a longer tail...they hit the rooftop...you pluck them out of the spout. You patch and comfort, adjust and teach. You watch them lifted by the wind and assure them that someday they’ll fly. Finally they are airborne, but they need more string so you keep letting it out. With each twist of the ball of twine there is a sadness that goes with the joy, because the kite becomes more distant, and somehow you know it won’t be long before that beautiful creature will snap the lifeline that bound you together and soar as it was meant to soar—free and alone. Only then do you know that you did your job.

Here were a handful of companies thriving by serving as middlemen between people who wanted rides and people who offered them, people who wanted their Ikea furniture assembled and people who came over to install it, people who defrayed their costs by renting out a room and people who stayed there. It was no accident, Scholz believed, that these services had taken off at the historical moment that they had. An epic meltdown of the world financial system had cost millions of people their homes, jobs, and health insurance. And as the fallout from the crash spread, many of those cut loose had been drafted into joining a new American servant class. The precariousness at the bottom, which had shown few signs of improving several years after the meltdown, had become the fodder for a bounty of services for the affluent—and, Scholz noted, for the “channeling of wealth in fewer and fewer hands.” Somehow, the technologies celebrated by the Valley as leveling playing fields and emancipating people had fostered a slick new digitally enabled upstairs-downstairs line in American social life.

shower in five days. “Are you serious?” His smile grew wider, literally ear to ear, making his face look like one big blob of silly putty. “Feeling a little cranky?” “You cannot be for real, you fucking asshole.” He shook his head at her as if she were five. “You haven’t read the pamphlets I left for you, have you?” He didn’t wait for her to answer. “If you don’t eat at least five small well-balanced meals with plenty of protein and healthy fats, your hormones will get out of whack, and one of the symptoms is crankiness.” “Fuck you.” He went to the kitchen. She could hear cupboards being opened and closed. She could already smell Lysol. The man was cleaning the kitchen. She couldn’t believe he expected her to pay him fifteen thousand dollars to be restrained, deprived, and tortured. Unlike others who might think this a grand plan, she had come to terms with her weight long ago. All she wanted to do was lose a few pounds. She had put down five thousand dollars as a deposit, promising to pay the rest upon reaching her goal weight. She had only spent the money in hopes of finding Diane. Sure, it was a lot of money, but she knew that Diane would have done the same for her had the situation been reversed. She slid off the bed and went to stand just outside the kitchen. He was on his hands and knees scrubbing the floor just like her mother used to do. “I want out,” she said. “I will sign anything you want me to, declaring to all of your lawyers and the world that the decision was mine. I don’t want a refund. I don’t want anything from you. I just want you to unlock me and let me go.” He kept scrubbing, didn’t even bother to look at her when he answered. “Sorry. Can’t do.” “Why not?” “What you’re experiencing right now is just part of the process. Everybody goes through it. You just happened to get to stage three faster than most. In fact, you skipped stages one and two altogether.” Vivian didn’t care about stage one or two, or even three. She only cared about getting out of here. “You’ve done your job. I’ve lost over sixty pounds. I want to go home.” That got his attention and he looked at her, his eyes narrowing as he scanned her body from head to toes. She hated him—hated him more than she’d ever hated anyone in her life. “I’m impressed.” “Great. So can you unlock this cuff around my ankle?” “No. Sorry.” “Why not?” He stood, put the rag and bottle of cleanser under the sink, and then walked past her. In the top drawer of her bedside table, he pulled out a ledger