Satisfaction Of A Job Well Done Quotes

Learn to like what doesn't cost much. Learn to like reading, conversation, music. Learn to like plain food, plain service, plain cooking. Learn to like fields, trees, brooks, hiking, rowing, climbing hills. Learn to like people, even though some of them may be different...different from you. Learn to like to work and enjoy the satisfaction doing your job as well as it can be done. Learn to like the song of birds, the companionship of dogs. Learn to like gardening, puttering around the house, and fixing things. Learn to like the sunrise and sunset, the beating of rain on the roof and windows, and the gentle fall of snow on a winter day. Learn to keep your wants simple and refuse to be controlled by the likes and dislikes of others.

Live. And Live Well. BREATHE. Breathe in and Breathe deeply. Be PRESENT. Do not be past. Do not be future. Be now. On a crystal clear, breezy 70 degree day, roll down the windows and FEEL the wind against your skin. Feel the warmth of the sun. If you run, then allow those first few breaths on a cool Autumn day to FREEZE your lungs and do not just be alarmed, be ALIVE. Get knee-deep in a novel and LOSE track of time. If you bike, pedal HARDER and if you crash then crash well. Feel the SATISFACTION of a job well done-a paper well-written, a project thoroughly completed, a play well-performed. If you must wipe the snot from your 3-year old's nose, don't be disgusted if the Kleenex didn't catch it all because soon he'll be wiping his own. If you've recently experienced loss, then GRIEVE. And Grieve well. At the table with friends and family, LAUGH. If you're eating and laughing at the same time, then might as well laugh until you puke. And if you eat, then SMELL. The aromas are not impediments to your day. Steak on the grill, coffee beans freshly ground, cookies in the oven. And TASTE. Taste every ounce of flavor. Taste every ounce of friendship. Taste every ounce of Life. Because-it-is-most-definitely-a-Gift.

Stomp stomp. Whirr. Pleased to be of service. Shut up. Thank you. Stomp stomp stomp stomp stomp. Whirr. Thank you for making a simple door very happy. Hope your diodes rot. Thank you. Have a nice day. Stomp stomp stomp stomp. Whirr. It is my pleasure to open for you... Zark off. ...and my satisfaction to close again with the knowledge of a job well done. I said zark off. Thank you for listening to this message.

Ghastly," continued Marvin, "it all is. Absolutely ghastly. Just don't even talk about it. Look at this door," he said, stepping through it. The irony circuits cut in to his voice modulator as he mimicked the style of the sales brochure. " 'All the doors in his spaceship have a cheerful and sunny disposition. It is their pleasure to open for you, and their satisfaction to close again with the knowledge of a job well done.' " As the door closed behind them it became apparent that it did indeed have a satisfied sighlike quality to it. "Hummmmmmmyummmmmmmah!" it said.

Also worthy of mention is a clique among the suicidal for whom the meaning of their act is a darker thing. Frustrated as perpetrators of an all-inclusive extermination, they would kill themselves only because killing it all is closed off to them. They hate having been delivered into a world only to be told, by and by, “This way to the abattoir, Ladies and Gentlemen.” They despise the conspiracy of Lies for Life almost as much as they despise themselves for being a party to it. If they could unmake the world by pushing a button, they would do so without a second thought. There is no satisfaction in a lonesome suicide. The phenomenon of “suicide euphoria” aside, there is only fear, bitterness, or depression beforehand, then the troublesomeness of the method, and nothingness afterward. But to push that button, to depopulate this earth and arrest its rotation as well—what satisfaction, as of a job prettily done. This would be for the good of all, for even those who know nothing about the conspiracy against the human race are among its injured parties.

You have self-respect. You have friends. You have satisfaction every day, of a job well done. You have agency over your own life. These are not small things.

Jack put his hands on his hips, surveying the scene with a satisfied nod. "That turned out much better than I'd hoped." "Please,let's leave!" "What's your hurry? Let's take a moment to bask in the satisfaction of a job well done." "I didn't want to do that!" "No?" He cocked his head and raised his eyebrows. "I thought you hated the fey." "I do,but that doesn't mean I want to run around the Faerie Realms lighting everything on fire!" "What's the point in hating something if you aren't proactive?" He put his arm around my shoulders, steering me to look at the inferno with him. "You can't tell me that's not satisfying, not after what you saw.Faeries care about very few things,but they're quite fond of their little trinkets. That boat was a particular favorite of hers,not to mention the entire lake. All the centuries she spent crafting this landscape,then poof! One excellently thrown firebomb, and you've made her feel anger and pain more deeply than she's probably ever known. And far less than she deserves to know.

There is a plain under a dim sky. It is covered with gentle rolling curves that might remind you of something else if you saw it from a long way away, and if you did see it from a long way away you'd be very glad that you were, in fact, a long way away. Three gray figures floated just above it. Exactly what they were can't be described in normal language. Some people might call them cherubs, although there was nothing rosy-cheeked about them. They might be rumored among those who see to it that gravity operates and that time stays separate from space. Call them auditors. Auditors of reality. They were in conversation without speaking. They didn't need to speak. They just changed reality so that they had spoken. One said, It has never happened before. Can it be done? One said, It will have to be done. There is a personality. Personalities come to an end. Only forces endure. It said this with satisfaction. One said, Besides... there have been irregularities. Where you get personality, you get irregularities. Well-known fact. One said, He has worked inefficiently? One said, No. We can't get him there. One said, That is the point. The word is him. Becoming a personality is inefficient. We don't want it to spread. Supposing gravity developed a personality? Supposing it decided to like people? One said, Got a crush on them, that sort of thing? One said, in a voice that would have been even chillier if it was not already at absolute zero, No. One said, Sorry. Just my little joke. One said, Besides, sometimes he wonders about his job. Such speculation is dangerous. One said, No argument there. One said, Then we are agreed? One, who seemed to have been thinking about something, said, Just one moment. Did you not just use the singular pronoun "my?" Not developing a personality, are you? One said, guiltily, Who? Us? One said, Where there is personality, there is discord. One said, Yes. Yes. Very true. One said, All right. But watch it in future. One said, Then we are agreed? They looked up at the face of Azrael, outlined against the sky. In fact, it was the sky. Azrael nodded, slowly. One said, Very well. Where is this place? One said, It is the Discworld. It rides through space on the back of a giant turtle. One said, Oh, one of that sort. I hate them. One said, You're doing it again. You said "I." One said, No! No! I didn't! I never said "I!"... oh, bugger... It burst into flame and burned in the same way that a small cloud of vapor burns, quickly and with no residual mess. Almost immediately, another one appeared. It was identical in appearance to its vanished sibling. One said, Let that be a lesson. To become a personality is to end. And now... let us go.

I like the late Bernard Haldane's definition of an achievement. He says it is: something you yourself feel you have done well, that you also enjoyed doing and felt proud of. In other words you are looking for an accomplishment that gave you two pleasures: enjoyment while doing it, and satisfaction from the outcome. That doesn't mean you may not have sweated as you did it, or hated some parts of the process, but it does mean that basically you enjoyed most of the process. The pleasure was not simply in the outcome, but along the way as well.

If companies really want their workers to produce, they should try to impart a sense of meaning—not just through vision statements but by allowing employees to feel a sense of completion and ensuring that a job well done is acknowledged. At the end of the day, such factors can exert a huge influence on satisfaction and productivity.

All in all, I was feeling the smug satisfaction of a job well begun and therefore half done.

the doors in this spaceship have a cheerful and sunny disposition. It is their pleasure to open for you, and their satisfaction to close again with the knowledge of a job well done.’” As

Think young male, that was the thing. Fart loudly and with self-satisfaction at a job well done, walk like a puppet that’d had a couple of random strings cut, never hug anyone, and, if you meet a friend, punch them.

Perfectionists are working not to improve the world but to keep it under control. They do everything perfectly not for the satisfaction of a job well done but as a way of camouflaging addiction’s presence in the family. By keeping everything orderly, they’re trying to make the disease less noticeable. They work tirelessly to create a perfect family life but are rarely cognizant of what motivates their obsession. Through their eyes, perfectionism is their finest quality. It’s the way they provide the ones they love with the very best. They have no idea that perfectionism is an outgrowth of fear and that it’s more about looking happy than being happy. The compulsion to have the cleanest house, cook the best meals, plant the perfect garden, and always look perfectly coiffed is, for the perfectionist, a way to stay safe. After all, when the house is well kept, the children are properly dressed, and everyone has good manners, how can

Tell me this- if you could have a guarantee that your child would be a National Merit Scholar and get into a prestigious college, have good work habits and a successful career, but that your relationship with him would be destroyed in the process, would you do it? Why not? Because you are made to love, that's why. We care about our relationships more than about our accomplishments. That's the way God made us. Then why don't we live that way? Why, come a damp and gloomy day in March, do we yell over a  math lesson or lose our temper over a writing assignment? Why do we see the lessons left to finish and get lost in an anxiety-ridden haze? We forget that we are dealing with a soul, a precious child bearing the Image of God, and all we can see is that there are only a few months left to the school year and we are still only halfway through the math book. When you are performing mommy triage- that is, when you have a crisis moment and have to figure out which fire to put out first- always choose your child. It's just a math lesson. It's only a writing assignment. It's a Latin declension. Nothing more. But your child? He is God's. And the Almighty put him in your charge for relationship. Don't damage that relationship over something so trivial as an algebra problem. And when you do (because you will, and so will I), repent. We like to feed our egos. When our children perform well, we can puff up with satisfaction and pat ourselves on the back for a job well done. But as important as it is to give our children a solid education (and it is important, don't misunderstand me), it is far more important that we love them well.  Our children need to know that the most important thing about them is not whether they finished their science curriculum or score well on the SAT. Their worth is not bound up in a booklist or a test score. Take a moment. Take ten. Look deep into your child's eyes. Listen, even when you're bored. Break out a board game or an old picture book you haven't read in ages. Resting in Him means relaxing into the knowledge that He has put these children in our care to nurture. And nurturing looks different than charging through the checklist all angst-like. Your children are not ordinary kids or ordinary people, because there are no ordinary kids or ordinary people. They are little reflections of the

say that you were a woman living on a farm at the turn of the last century. You have a lot of kids and not a lot of money. Winter’s coming, and you’ve got to feed them all the way through it. When do you start planning? The split minute you get through the last winter, that’s when. You pull out the seeds you saved from last year’s crop, you start your seeds, you plant your garden (and no, you can’t rent a rototiller, so you probably have to fuss around with a hoe or a horse and plow or something). And don’t forget that if that garden is going to feed the family it’s going to have to be a rather massive—cute container gardening or interesting Pinterest-worthy novelty gardens would not cut it. You tend it all summer, and you harvest. You can, you dry, you preserve. You fill your root cellar and hopefully by midway through autumn you can stand back and survey the fruit of all that labor, grateful that it all came together and secure in the knowledge that you have supplied your family with what they need. Now compare that feeling with grabbing a can of beans at the store and feeling happy that you remembered to do that so there’s some green on your kids’ plates tonight. It’s much easier, yes . . . but not quite the same in terms of satisfaction in a job well done.

Find what you love to do, what you're good at and passionate about and then dedicate your entire life to working hard at it. I wil say it again. Work hard. I mean that. Even if you're not sure where that work will lead, even if it is underappreciated or undervalued. Do it because the satisfaction, pride, and sense of self that comes from a job well done; from being the very best at what you do; from knowing that you did this, will be your ulltimate weapon and our greatest shield in a life that will often test you. One day destiny may conspire to take everything away from you, but it can never take away the abilities you have cultivated. As I am sure your grandfather will tell you, your winning lottery ticket is your mind.

go. In order for the data-inputting side of her job to be both profitable and bearable she had to work fast. The first time an accountant gave her a job, he’d told her it was about six to eight hours’ work. She’d done it in four, charged him for six. Since her first job she’d gotten even faster. It was like playing a computer game, seeing if she could get to a higher level each time. It wasn’t her dream job, but she did quite enjoy the satisfaction of transforming a messy pile of paperwork into neat rows of figures. She loved calling up her clients, who were now mostly small-business people like Pete, and telling them she’d found a new deduction. Best of all, she was proud of the fact that she’d supported herself and Ziggy for the last five years without having to ask her parents for money, even if it had meant that she sometimes worked well into the night while he slept. This

Sometimes,” she told me, “a girl will give a guy a blow job at the end of the night because she doesn’t want to have sex with him and he expects to be satisfied. So if I want him to leave and I don’t want anything to happen . . .” She trailed off, leaving me to imagine the rest. There was so much to unpack in that short statement: why a young man should expect to be sexually satisfied; why a girl not only isn’t outraged, but considers it her obligation to comply; why she doesn’t think a blow job constitutes “anything happening”; the pressure young women face in any personal relationship to put others’ needs before their own; the potential justification of assault with a chaser of self-blame. “It goes back to girls feeling guilty,” Anna said. “If you go to a guy’s room and are hooking up with him, you feel bad leaving him without pleasing him in some way. But, you know, it’s unfair. I don’t think he feels badly for you.” In their research on high school girls and oral sex, April Burns, a professor of psychology at City University of New York, and her colleagues found that girls thought of fellatio kind of like homework: a chore to get done, a skill to master, one on which they expected to be evaluated, possibly publicly. As with schoolwork, they worried about failing or performing poorly—earning the equivalent of low marks. Although they took satisfaction in a task well done, the pleasure they described was never physical, never located in their own bodies. They were both dispassionate and nonpassionate about oral sex—socialized, the researchers concluded, to see themselves as “learners” in their encounters rather than “yearners.” The concern with pleasing, as opposed to pleasure, was pervasive among the girls I met, especially among high schoolers, who were just starting sexual experimentation.

(from chapter 19, "Willi Ossa") "...when I did [become a pastor], I knew that it was a vocation, not a job. I told my friends in the Company [of Pastors] the story of Willi...We were honing our observational skills in discerning the difference between vocation and job. As we were seeing pastors left and right abandoning their vocations and taking jobs, we were determined to keep the distinction clear for ourselves. A job is an assignment to do work that can be quantified and evaluated. It is pretty easy to decide whether a job has been completed or not. It is pretty easy to tell whether a job is done well or badly. But a vocation is not a job in that sense. I can be hired to do a job, paid a fair wage if I do it, dismissed if I don't. But I can't be hired to be a pastor, for my primary responsibility is not to the people I serve tu to the God I serve. As it turns out, the people I serve would often prefer an idol who would do what they want done rather than do what God, revealed in Jesus, wants them to do. In our present culture, the sharp distinction between a job and a vocation is considerably blurred. How do I, as a pastor, prevent myself from thinking of my work as a job that I get paid for, a job that is assigned to me by my denomination, a job that I am expected to do to the satisfaction of my congregation? How do I stay attentive to and listening to the call that got me started in this way of life - not a call to make the church attractive and useful in the American scene, not a call to help people feel good about themselves and have a good life, not a call to use my considerable gifts and fulfill myself, but a call like Abraham's 'to set out for a place...not knowing where he was going', a call to deny myself and take up my cross and follow Jesus, a call like Jonah's to go at once to Nineveh, 'a city he detested', a call like Paul's to 'get up and enter the city and you will be told what to do'? How do I keep the immediacy and authority of God's call in my ears when in entire culture, both secular and ecclesial, is giving me a job description? How do I keep the calling, the vocation, of pastor from being drowned out by job descriptions, gussied up in glossy challenges and visions and strategies, clamoring incessantly for my attention?

His time in this shithole of a region had reached an end, and he intended to walk away with a little more than just the satisfaction of a job well done. Pavle held the key to his brother's vast criminal fortune, which would soon belong to

A good example of ill-conceived (and premature) training approaches is seen in the many calls I get to conduct training programs to help people become better managers. I put my callers through a standard set of questions: •Did you choose people for managerial roles because they were the type of people who could get their fulfillment and satisfaction out of helping other people shine rather than having the ego-need to shine themselves? (No!) •Did you select them because they had a prior history of being able to give a critique to someone in such a way that the other person responds: "Wow, that was really helpful, I'm glad you helped me see all that." (No!) •Do you reward these people for how well their group has done, or do you reward them for their own personal accomplishments in generating business and serving clients? (Both, but with an emphasis on their personal numbers!) People can detect immediately a lack of alignment between what they are being trained in and how they are being managed. When they do detect it, little of what has been discussed or "trained" ever gets implemented. "So, let's summarize;' I say. "You've chosen people who don't want to do the job, who haven't demonstrated any prior aptitude for the job, and you are rewarding them for things other than doing the job?" Thanks, but I'll pass on the wonderful privilege of training them! Here's a good test for the timing of training: If the training was entirely optional and elective, and only available in a remote village accessible only by a mule, but your people still came to the training because they were saying to themselves, "I have got to learn this-it's going to be critical for my future; then, and only then, you will know you have timed your training well. Anything less than that, and you are doing the training too soon.

help meet. But who said anything about what he deserves? You can only realize your womanhood when you are functioning according to your created nature. To covet his role of leadership is to covet something that will not make God, you, or him happy. It is not a question of whether or not you can do a better job than he; it is a matter of doing what you were “designed” to do. If you successfully do the job of leading the family, you will not find satisfaction in it. It is far better that the job be done poorly by your husband than to be done well by you. Your excellence as a help meet to him may very well be God’s plan for improving his leadership role in the family. Your female nature cannot be retrofitted to the male role without permanent damage to the original design.

A man strolled up to their table, dressed in the garb of a waiter. His blond hair was long and shiny, showing that he obviously took great care of it, probably more so than a man had any right to care for their hair. Light blue eyes were hidden beneath several strands of shimmering gold, and his pearly white teeth gleamed as he smiled. Kevin nearly groaned. Great. This was just what they needed. A bishie. “Good evening ma’am, madam… sir.” For reasons beyond Kevin, he felt like this man only added him at the last second as an afterthought. “Would either of you care for a refill?” he asked the two ladies at the table, though his eyes focused on Lilian. Kevin felt his blood boil. “No thanks. I’m good here.” Lilian dismissed the man without even looking at him. Vindication rushed through his veins when Kevin saw the pretty boy’s right eye twitch. He apparently wasn’t used to women ignoring him. “I see.” Kevin had to give the man credit. He kept his annoyance in check well. “And what about you, madam?” he addressed Kotohime. “Is the wine to your satisfaction?” He gave her his best smile. “It’s all right, I suppose.” Kotohime took a sip of the wine that he spoke of, managing to hide her grimace. “Though I do wish that you were in possession of some sake instead.” Another twitch. “I apologize that we could not accommodate you.” He bowed. “I have, of course, already suggested that we begin working towards importing sake, however, these things do take time. It will probably be at least a year before we see anything done.” “A shame,” Kotohime said, “I know that Kiara was most looking forward to trying some.” At the mention of Kiara, the man gripped the water pitcher in his hand hard enough that Kevin thought the handle would shatter. Did this man have a grudge against Kiara? He didn’t think so, but then, who could say for sure. For all Kevin knew, this man could have asked Kiara out on a date, thinking his bishounen good looks would make her swoon over him—and had then been disappointed when she told him that wimpy maggots who sparkled didn’t do it for her. Kevin could totally see that happening. “Yes, well, I am terribly sorry to disappoint a woman of her… esteemed position, but I am not in charge of imports, I’m afraid. I merely wait tables.” “Indeed.” “If you’ll excuse me.” “Hold it.” The man turned around. Kevin almost smiled when the man aimed an evil glare at him. He raised his glass. “I’d like a refill of water, please.” A twitch. “Of course, sir.” The man refilled his glass. Kevin leaned in. “If I ever see you stripping my girlfriend with your eyes again, I will rip your arms off and shove them so far up your ass that you’ll need to have surgery done if you ever want to use the restroom again,” he said, his tone and manner nonchalant. “I have no idea what you’re talking about,” the man said, his smile fixed. “I am merely doing my job as your host.” “Yes.” Kevin snorted. “I’m sure you are.

There is no satisfaction like the joy of work, well done.

Think Skeptic. Expect the first reaction of others to be negative. The forces of Complexity will inevitably tell you that something can’t be done, even if the truth is that your request simply requires extra effort. You’ll probably achieve better results if you believe more in the talent of people to work miracles than in those who are quick to provide negative answers. Don’t allow the discouragement of others to force compromise upon your ideas. Push. If you can’t get satisfaction with one person or vendor, move to another. If there was one area in which Steve Jobs had a well-deserved reputation for being impossible, this was it. He was relentless about executing ideas and demanding that people perform. Take pride in your independence and objectivity too. See facts and opinions in context. Definitely consider the expertise of those who provide counsel, but evaluate those opinions against things that may be beyond the expert’s vision—like your long-term goals. Steve Jobs knew that the short-term cost, even if it’s large, is often outweighed by the future benefit. Real leaders have the ability to grasp the context and decide accordingly. Simplicity isn’t afraid to act on Common Sense, even when it runs counter to an expert’s opinion.

This triune God allows you, impels you, to live easily with God everywhere and all the time: in the budding of a plant, the smile of a gardener, the excitement of a teenage boy over his new girlfriend, the tireless determination of a research scientist, the pride of a mechanic over his hidden work under the hood, the loving nuzzling of horses, the tenderness with which eagles feed their chicks, and the downward flow of every mountain stream. This God is found even in the suffering and death of those very things! How could this not be the life-energy of God? How could it be anything else? Such a big definition of life must include death in its Great Embrace, “so that none of your labors will be wasted.”10 In the chirp of every bird excited about a new morning, in the hard beauty of every sandstone cliff, in the deep satisfaction at every job well done, in the passion of sex, and even in a clerk’s gratuitous smile to a department store customer or in the passivity of the hospital bed, “the world, life or death, the present or the future—all belong to you; [and] you belong to Christ and Christ belongs to God,

You know how it is when a tricky job is going well because you're doing things the way they should be done, when you're working in rhythm and feel a reassuring confidence that everything's unraveling naturally and all will be right in the end. That's about it: I know what I was doing -- it's really what being a professional means.

I’m Jay Powers, the circulating nurse”; “I’m Zhi Xiong, the anesthesiologist”—that sort of thing. It felt kind of hokey to me, and I wondered how much difference this step could really make. But it turned out to have been carefully devised. There have been psychology studies in various fields backing up what should have been self-evident—people who don’t know one another’s names don’t work together nearly as well as those who do. And Brian Sexton, the Johns Hopkins psychologist, had done studies showing the same in operating rooms. In one, he and his research team buttonholed surgical staff members outside their operating rooms and asked them two questions: how would they rate the level of communications during the operation they had just finished and what were the names of the other staff members on the team? The researchers learned that about half the time the staff did not know one another’s names. When they did, however, the communications ratings jumped significantly. The investigators at Johns Hopkins and elsewhere had also observed that when nurses were given a chance to say their names and mention concerns at the beginning of a case, they were more likely to note problems and offer solutions. The researchers called it an “activation phenomenon.” Giving people a chance to say something at the start seemed to activate their sense of participation and responsibility and their willingness to speak up. These were limited studies and hardly definitive. But the initial results were enticing. Nothing had ever been shown to improve the ability of surgeons to broadly reduce harm to patients aside from experience and specialized training. Yet here, in three separate cities, teams had tried out these unusual checklists, and each had found a positive effect. At Johns Hopkins, researchers specifically measured their checklist’s effect on teamwork. Eleven surgeons had agreed to try it in their cases—seven general surgeons, two plastic surgeons, and two neurosurgeons. After three months, the number of team members in their operations reporting that they “functioned as a well-coordinated team” leapt from 68 percent to 92 percent. At the Kaiser hospitals in Southern California, researchers had tested their checklist for six months in thirty-five hundred operations. During that time, they found that their staff’s average rating of the teamwork climate improved from “good” to “outstanding.” Employee satisfaction rose 19 percent. The rate of OR nurse turnover—the proportion leaving their jobs each year—dropped from 23 percent to 7 percent. And the checklist appeared to have caught numerous near errors. In

The satisfaction of a job well done was a distant feeling in his mind, overshadowed by a pang of tears he felt pushing at his eyes. He hadn’t cried since he was a child, and he couldn’t quite understand why the tears were coming now, but here they were, pushing through the prison bars of his self-deception, glistening his cold cheeks with evidence that he was human after all.

Many times, I’m not sure we’re necessarily meant to be happy in this life. There’s so much work to be done. There are times I feel a deep sense of contentment, and I have known satisfaction from a job well done. But happiness is another matter altogether.

No child can avoid emotional pain while growing up, and likewise emotional toxicity seems to be a normal by-product of organizational life—people are fired, unfair policies come from headquarters, frustrated employees turn in anger on others. The causes are legion: abusive bosses or unpleasant coworkers, frustrating procedures, chaotic change. Reactions range from anguish and rage, to lost confidence or hopelessness. Perhaps luckily, we do not have to depend only on the boss. Colleagues, a work team, friends at work, and even the organization itself can create the sense of having a secure base. Everyone in a given workplace contributes to the emotional stew, the sum total of the moods that emerge as they interact through the workday. No matter what our designated role may be, how we do our work, interact, and make each other feel adds to the overall emotional tone. Whether it’s a supervisor or fellow worker who we can turn to when upset, their mere existence has a tonic benefit. For many working people, coworkers become something like a “family,” a group in which members feel a strong emotional attachment for one another. This makes them especially loyal to each other as a team. The stronger the emotional bonds among workers, the more motivated, productive, and satisfied with their work they are. Our sense of engagement and satisfaction at work results in large part from the hundreds and hundreds of daily interactions we have while there, whether with a supervisor, colleagues, or customers. The accumulation and frequency of positive versus negative moments largely determines our satisfaction and ability to perform; small exchanges—a compliment on work well done, a word of support after a setback—add up to how we feel on the job.28

So many careers came and went through me: salamander finder, crawfish annoyer, flat-stone creek skipper, cedar chest smeller, railroad car counter, tin can stomper, milkweed blower, mulberry picker, snowball smoother, paper bag popper, steel rail walker, box turtle toucher, dark-sky watcher, best part saver. They didn’t last long, these careers of mine, but flashed into and out of existence like mayflies. But while they employed me, I gave them an honest minute’s work and was paid in the satisfactions of curiosity met and a job well done.

Picture the athlete at the starting line of a race—adrenaline pumping, energy flowing, muscles tightening, skin aglow with anticipatory perspiration, heart beating faster and faster, the mind focused on only one thing: the starter’s gun and the race. Now, picture the person about to enter a social gathering. He or she approaches the door, behind which a number of people are talking, laughing, having fun—adrenaline pumping, energy flowing, pulse beginning to quicken, the mind focused on anticipation: “What will happen when I enter the room?” “Will I see anyone I know?” “What will they think of me?” What do these situations have in common? The answer is anxiety. For the athlete, anxiety is channeled into energy that just may win the race. By allowing the anxiety to play a role in gearing him or her up for the race, the athlete is making good use of the natural fight-or-flight response. For the partygoer, it is not so clear. If that person is willing to let being “keyed up” or “excited” be a positive kind of energy flow, then any initial nervousness or uncertainty will remain manageable and nonthreatening. But if the physical sensations of anxiety become distracting and the thoughts obsessive, the party guest is in for a difficult time. Similarly, a person who prepares for an important meeting may feel a kind of nervous energy in gearing up for negotiations. But if that same person, although well prepared, allows interactive inhibition to keep him from suggesting a solution, questioning a point, or voicing an opinion, he will feel a real letdown. When holding back becomes a habit, the pervasive feeling of “Oh no, I did it again” may lead to a lack of enthusiasm that interferes with productivity and job satisfaction. The truth is, we all want to be heard without—if we can reasonably avoid it—being rejected or embarrassed. How to resolve this dilemma? First, by understanding anxiety in its simplest terms. The more you understand about anxiety, the more you will be able to control it. Remember, social anxiety is not some abstract phenomenon or indelible personality trait. It is an explainable dynamic that you can choose to control. Let’s look more closely at the athlete. For that person, in that situation, anxiety is normal and appropriate. In fact, it is crucial to effective performance. Without it, the physiological workings of the body would fall short of what is required. In the second example, anxiety is also appropriate. But it can become negative if the person begins to worry about what is going on inside the room: “What are they laughing about?” “Will anyone talk to me?” “Am I dressed right?” “Will I seem nervous?” At that point it’s the degree of incapacity—the extent to which the anxious feelings and thoughts prevent interacting—that becomes the most important issue. (In the workplace, these thoughts may run to “Have I done enough research?” “What if I can’t answer my boss’s questions?” “Can they tell I’m anxious?”)

CONFUSION 2: HOW TO COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER The next step in the Customer Satisfaction Process is to decide how to magnify the characteristics of your business that are most likely to appeal to your category of Customer. That begins with what marketing people call your Positioning Strategy. What do I mean by positioning your business? You position your business with words. A few well-chosen words to tell your Customers exactly what they want to hear. In marketing lingo, those words are called your USP, or Unique Selling Proposition. For example, if you are targeting Tactile Customers (people), your USP could be: “Superior Contracting, where the feelings of people really count!” If you are targeting Experimental Customers (new things), your USP could be: “Superior Contracting, where living on the edge is a way of life!” In other words, when they choose to do business with your company, they can count on your job being unique, original, on the cutting edge. Do you get it? Do you see how the ordinary things most Contractors do to get Customers can be done in a significantly more effective way? Once you understand the essential principles of marketing The E-Myth Way, the strategies by which you attract customers can make an enormous difference in your market share. When applied to your business, your Positioning Strategy becomes the foundation of what we at E-Myth call your Lead Generation System.

dependability of your business. 6. If your Customer is Traditional, you have to talk about the financial competitiveness of your business. Additionally, what your Customers want is determined by who they are. Who they are is regularly demonstrated by what they do. Think about the Customers with whom you do business. Ask yourself: In which of the categories would I place them? What do they do for a living? For example: If they are mechanical engineers, they are probably Neutral Customers. If they are cardiologists, they are probably Tactile. If they are software engineers, they are probably Experimental. If they are accountants, they are probably Traditional. But don’t take my word for it. Make your own analysis. CONFUSION 2: HOW TO COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER The next step in the Customer Satisfaction Process is to decide how to magnify the characteristics of your business that are most likely to appeal to your category of Customer. That begins with what marketing people call your Positioning Strategy. What do I mean by positioning your business? You position your business with words. A few well-chosen words to tell your Customers exactly what they want to hear. In marketing lingo, those words are called your USP, or Unique Selling Proposition. For example, if you are targeting Tactile Customers (people), your USP could be: “Superior Contracting, where the feelings of people really count!” If you are targeting Experimental Customers (new things), your USP could be: “Superior Contracting, where living on the edge is a way of life!” In other words, when they choose to do business with your company, they can count on your job being unique, original, on the cutting edge. Do you get it? Do you see how the ordinary things most Contractors do to get Customers can be done in a significantly more effective way? Once you understand the essential principles of marketing The E-Myth Way, the strategies by which you attract customers can make an enormous difference in your market share. When applied to your business, your Positioning Strategy becomes the foundation of what we at E-Myth call your Lead Generation System.