“
If you want to be free of the wars of the world, begin by resolving the wars within you. If you want to see the world at peace, create peace within your mind.
”
”
Forrest Curran (Purple Buddha Project: Purple Book of Self-Love)
“
We love being mentally strong, but we hate situations that allow us to put our mental strength to good use.
”
”
Mokokoma Mokhonoana
“
I hope you find true meaning, contentment, and passion in your life. I hope you navigate the difficult times and come out with greater strength and resolve. I hope you find whatever balance you seek with your eyes wide open. And I hope that you - yes, you - have the ambition to lean in to your career and run the world. Because the world needs you to change it.
”
”
Sheryl Sandberg (Lean In: Women, Work, and the Will to Lead)
“
Firm was my resolve
and fragile was my heart.
I saw many ends and many a start.
”
”
Alok Mishra (Moving for Moksha)
“
The instinct to survive is human nature itself, and every aspect of our personalities derives from it. Anything that conflicts with the survival instinct acts sooner or later to eliminate the individual and thereby fails to show up in future generations. . . . A scientifically verifiable theory of morals must be rooted in the individual's instinct to survive--and nowhere else!--and must correctly describe the hierarchy of survival, note the motivations at each level, and resolve all conflicts.
We have such a theory now; we can solve any moral problem, on any level. Self-interest, love of family, duty to country, responsibility toward the human race . . . .
The basis of all morality is duty, a concept with the same relation to group that self-interest has to individual.
”
”
Robert A. Heinlein (Starship Troopers)
“
Common man's patience will bring him more happiness than common man's power.
”
”
Amit Kalantri (Wealth of Words)
“
Never strike out of anger if at all possible, this will give your enemy the advantage and strengthen his resolve and psyche
”
”
Soke Behzad Ahmadi
“
Don't let anyone tell your story. Pick up a pen and write your own.
”
”
Majid Kazmi
“
Courage is like magic, courage vanishes crisis.
”
”
Amit Kalantri
“
Persistence and passion will make you invincible.
”
”
Christian Baloga
“
Then I resolved that I would go back out there and somehow cope with the situation, despite the fact that I lacked a strategy and was frightened to the pit of my being.
”
”
William Styron (Sophie’s Choice)
“
May you find the strength and resolve today, to allow a deeper sense of healing to begin.
”
”
Eleesha (The Soulful Pathway to Healing After Loss: 123 channeled affirmations and quotes to inspire self-healing daily (The Soulful Pathway, #7))
“
Hour by hour resolve firmly to do what comes to hand with dignity, and with humanity, independence, and justice. Allow your mind freedom from all other considerations. This you can do, if you will approach each action as though it were your last, dismissing the desire to create an impression, the admiration of self, the discontent with your lot. See how little man needs to master, for his days to flow on in quietness and piety: he has but to observe these few counsels, and the gods will ask nothing more.
”
”
Marcus Aurelius (Meditations)
“
Anger is an assertion of rights and worth. It is communication, equality, and knowledge. It is intimacy, acceptance, fearlessness, embodiment, revolt, and reconciliation. Anger is memory and rage. It is rational thought and irrational pain. Anger is freedom, independence, expansiveness, and entitlement. It is justice, passion, clarity, and motivation. Anger is instrumental, thoughtful, complicated, and resolved. In anger, whether you like it or not, there is truth.
Anger is the demand of accountability, It is evaluation, judgment, and refutation. It is reflective, visionary, and participatory. It's a speech act, a social statement, an intention, and a purpose. It's a risk and a threat. A confirmation and a wish. It is both powerlessness and power, palliative and a provocation. In anger, you will find both ferocity and comfort, vulnerability and hurt. Anger is the expression of hope.
How much anger is too much? Certainly not the anger that, for many of us, is a remembering of a self we learned to hide and quiet. It is willful and disobedient. It is survival, liberation, creativity, urgency, and vibrancy. It is a statement of need. An insistence of acknowledgment. Anger is a boundary. Anger is boundless. An opportunity for contemplation and self-awareness. It is commitment. Empathy. Self-love. Social responsibility. If it is poison, it is also the antidote. The anger we have as women is an act of radical imagination. Angry women burn brighter than the sun.
In the coming years, we will hear, again, that anger is a destructive force, to be controlled. Watch carefully, because not everyone is asked to do this in equal measure. Women, especially, will be told to set our anger aside in favor of a kinder, gentler approach to change. This is a false juxtaposition. Reenvisioned, anger can be the most feminine of virtues: compassionate, fierce, wise, and powerful. The women I admire most—those who have looked to themselves and the limitations and adversities that come with our bodies and the expectations that come with them—have all found ways to transform their anger into meaningful change. In them, anger has moved from debilitation to liberation.
Your anger is a gift you give to yourself and the world that is yours. In anger, I have lived more fully, freely, intensely, sensitively, and politically. If ever there was a time not to silence yourself, to channel your anger into healthy places and choices, this is it.
”
”
Soraya Chemaly (Rage Becomes Her: The Power of Women's Anger)
“
A hero: a man or woman who is unsatisfied by his condition, and resolves to do something about it.
”
”
Bangambiki Habyarimana (Pearls Of Eternity)
“
The height of your achievements is determined by the depth of your self-belief, the strength of your resolve and the intensity of your efforts.
”
”
Roopleen
“
A scientifically verifiable theory of morals must be rooted in the individual’s instinct to survive—and nowhere else!—and must correctly describe the hierarchy of survival, note the motivations at each level, and resolve all conflicts.
”
”
Robert A. Heinlein (Starship Troopers)
“
The story of Samson, whose secret to strength was his uncut hair, may well typify the power we have when God is on our head; but it also illustrates the power that persistence holds to weaken our strength. Even the strongest resolve becomes weak when faced with negative thoughts time and again.
”
”
Candace Cameron Bure (Reshaping It All: Motivation for Physical and Spiritual Fitness)
“
Every hour be firmly resolved... to accomplish the work at hand with fitting and unaffected dignity, goodwill, freedom, justice. Banish from your thoughts all other considerations. This is possible if you perform each act as if it were your last, rejecting every frivolous distraction, every denial of the rule of reason, every pretentious gesture, vain show, and whining complaint against the decrees of fate. Do you see what little is required of a man to live a well-tempered and god-fearing life? Obey these precepts, and the gods will ask nothing more (II.5).
”
”
Marcus Aurelius (The Emperor's Handbook)
“
Do not say, 'But it is hypocritical to thank God with my tongue when I don't feel thankful in my heart.' There is such a thing as hypocritical thanksgiving. Its aim is to conceal ingratitude and get the praise of men. That is not your aim. Your aim in loosing your tongue with words of gratitude is that God would be merciful and fill your words with the emotion of true gratitude. You are not seeking the praise of men; you are seeing the mercy of God. You are not hiding the hardness of ingratitude, but hoping for the in-breaking of the Spirit.
Thanksgiving with the Mouth Stirs Up Thankfulness in the Heart
Moreover, we should probably ask the despairing saint, 'Do you know your heart so well that you are sure the words of thanks have no trace of gratitude in them?' I, for one, distrust my own assessment of my motives. I doubt that I know my good ones well enough to see all the traces of contamination. And I doubt that I know my bad ones well enough to see the traces of grace. Therefore, it is not folly for a Christian to assume that there is a residue of gratitude in his heart when he speaks and sings of God's goodness even though he feels little or nothing. To this should be added that experience shows that doing the right thing, in the way I have described, is often the way toward being in the right frame. Hence Baxter gives this wise counsel to the oppressed Christian:
'Resolve to spend most of your time in thanksgiving and praising God. If you cannot do it with the joy that you should, yet do it as you can. You have not the power of your comforts; but have you no power of your tongues? Say not that you are unfit for thanks and praises unless you have a praising heart and were the children of God; for every man, good and bad, is bound to praise God, and to be thankful for all that he hath received, and to do it as well as he can, rather than leave it undone.... Doing it as you can is the way to be able to do it better. Thanksgiving stirreth up thankfulness in the heart.
”
”
John Piper (When the Darkness Will Not Lift: Doing What We Can While We Wait for God—And Joy)
“
Conflicts need to be resolved at the earliest.
”
”
Rajen Jani (Once Upon A Time: 100 Management Stories)
“
People believe that separation opens their eyes to their self-defeating behaviors and gives them an opportunity to resolve those problems with a new partner. But unless they under- stand the unconscious desires that motivated their dysfunctional behavior in the first relationship and learn how to satisfy those desires with the new partner, the second relationship is destined to run aground on the same submerged rocks.
”
”
Harville Hendrix (Getting the Love You Want: A Guide for Couples)
“
Staring at a blank piece of paper, I can't think of anything original. I feel utterly uninspired and unreceptive. It's the familiar malaise of 'artist's block' and in such circumstances there is only one thing to do: just start drawing.
The artist Paul Klee refers to this simple act as 'taking a line for a walk', an apt description of my own basic practice: allowing the tip of a pencil to wander through the landscape of a sketchbook, motivated by a vague impulse but hoping to find something much more interesting along the way. Strokes, hooks, squiggles and loops can resolve into hills, faces, animals, machines -even abstract feelings- the meanings of which are often secondary to the simple act of making (something young children know intuitively). Images are not preconceived and then drawn, they are conceived as they are drawn. Indeed, drawing is its own form of thinking, in the same way birdsong is 'thought about' within a bird's throat.
”
”
Shaun Tan
“
For example, a wife might pressure her husband to look for a more lucrative job. The wife thinks she’s encouraging her spouse, but to him it sounds more like condemnation. But if he has the desire and motivation to seek a better position, her words will bolster his resolve. Until he has that desire, her words will come across as judgmental and guilt inducing. They express not love but rejection.
”
”
Gary Chapman (The 5 Love Languages: The Secret to Love that Lasts)
“
...there's no mistake if you can resolve it, whether it's in your music or in your life. Sometimes the mistake motivates you or elevates you to a different circumstance that can be better. If I make a mistake, I'm going to develop that mistake, so it doesn't sound like a mistake. -Dave Brubeck
”
”
Andrew Zuckerman (Wisdom: The Greatest Gift One Generation Can Give To Another)
“
How you respond to what is happening in your life can make a difference. Your conduct in the confusion, your resolve while enduring pain and your positive thought process during the tribulation can help you handle what is happening in your life. Those are the proskairos moments that make the difference as you are maneuvering the waves of life. Those moments are filled with the presence of God and how you respond and behave in those moments makes all of the difference.
”
”
Karl A. Sterner
“
Just as there’s usually a space or interval between people passing on the street, even if it sometimes seems very small, a space also exists between thoughts. In your meditation, see if you can perceive this gap between thoughts. What is it, and does it belong to the realm of time? If it does not, then it’s unborn and undying, beyond all conditioning, which is a psychological carry-over from the past to the present.
Whatever thoughts or internal conflicts come up—do nothing. Do not try to force them to cease or change. And don’t “do nothing” to still the mind, quiet fears, or resolve conflicts—all of this is doing something. It only leads to more struggling and prevents you from seeing the actual nature of thought and internal conflict. Genuine attention has no motive.
This observation or listening doesn’t involve effort. Effort merely distracts you from what’s taking place in the instant. A kind of concentration exists that’s not forced. We’ve all experienced listening or paying attention to something we truly enjoyed. At that moment, was effort required for concentration to take place?
”
”
H.E. Davey (Japanese Yoga: The Way of Dynamic Meditation)
“
Why regret that I lived miserably Yesterday. Rather, Why not commit and resolve to live happily today.
”
”
R.V.M.
“
The easiest way to resolve an argument is to prevent it.
”
”
Raymond C. Nolan
“
To be a world changer; resolve your own inner conflict
”
”
Renae A.Sauter
“
The amount of time you spend pondering over your problems, can be best spent resolving them.
”
”
Abdulazeez Henry Musa (Cybersex: A Nightmare of the 21st Century: The Rebirth of Armageddon)
“
Inhale positivity and exhale negativity because positivity will resolve 90% of the issue most of the times!
”
”
RJ Yolande Mendes
“
You tell me with willful resolve that now is your time to be happy. Yes, my dear, of course. But when was it not?
”
”
Richelle E. Goodrich (Being Bold: Quotes, Poetry, & Motivations for Every Day of the Year)
“
Change is as sure or as questionable as your resolve.
”
”
Richelle E. Goodrich (Being Bold: Quotes, Poetry, & Motivations for Every Day of the Year)
“
Suffering happens in the gap we hold between the expectations we have and reality. Flexing and finding the gifts in the gap resolves the pain.
”
”
Poppy Jamie (Happy Not Perfect: Upgrade Your Mind, Challenge Your Thoughts, and Free Yourself from Anxiety)
“
Make sure a conflict exists before working to resolve it.
”
”
Rajen Jani (Once Upon A Time: 100 Management Stories)
“
When we look at our words and deeds in this context, it strengthens our resolve to be incredibly selective. Everything we say and do becomes a part of who we are and how we connect to others.
”
”
Susan C. Young (The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact (The Art of First Impressions for Positive Impact, #6))
“
I could oppose the abuse without the motive of personal revenge. The act of forgiveness didn’t shut down my advocacy. Rather, it spun me back into the fray with a clearer mind and a strengthened resolve.
”
”
Wade Mullen (Something's Not Right: Decoding the Hidden Tactics of Abuse—and Freeing Yourself from Its Power)
“
Be specific in your prayers. Carefully craft what you speak. What you say should be in accordance with the word of God and the guidance of the Holy Spirit. You will find that this will resolve attacks or issues that arise.
”
”
Karl A. Sterner
“
intricate motives, and complicated plots intimately. You live a book for weeks at a time, carrying it around in your bag, thinking about its characters like friends, worrying about their worries as your own. Not so short stories because as soon as you get to know the characters and voices and plots and complications, they’re over. Resolved or unresolved, clear or still completely obfuscated, either way, there’s nothing more . . . unless you’re
”
”
Laurie Frankel (The Atlas of Love: A Novel)
“
At least these cretins knew fear, one of the two great motives for belief. The question the baseball bat would not resolve was whether they knew the other motive, love, which, for some reason, was much harder to teach. (247)
”
”
Viet Thanh Nguyen (The Sympathizer (The Sympathizer, #1))
“
Most such criticism and confrontation, usually made impulsively in anger or annoyance, does more to increase the amount of confusion in the world than the amount of enlightenment. For the truly loving person the act of criticism or confrontation does not come easily; to such a person it is evident that the act has great potential for arrogance. To confront one’s beloved is to assume a position of moral or intellectual superiority over the loved one, at least so far as the issue at hand is concerned. Yet genuine love recognizes and respects the unique individuality and separate identity of the other person. (I will say more about this later.) The truly loving person, valuing the uniqueness and differentness of his or her beloved, will be reluctant indeed to assume, “I am right, you are wrong; I know better than you what is good for you.” But the reality of life is such that at times one person does know better than the other what is good for the other, and in actuality is in a position of superior knowledge or wisdom in regard to the matter at hand. Under these circumstances the wiser of the two does in fact have an obligation to confront the other with the problem. The loving person, therefore, is frequently in a dilemma, caught between a loving respect for the beloved’s own path in life and a responsibility to exercise loving leadership when the beloved appears to need such leadership. The dilemma can be resolved only by painstaking self-scrutiny, in which the lover examines stringently the worth of his or her “wisdom” and the motives behind this need to assume leadership. “Do I really see things clearly or am I operating on murky assumptions? Do I really understand my beloved? Could it not be that the path my beloved is taking is wise and that my perception of it as unwise is the result of limited vision on my part? Am I being self-serving in believing that my beloved needs redirection?” These are questions that those who truly love must continually ask themselves. This self-scrutiny, as objective as possible, is the essence of humility or meekness. In the words of an anonymous fourteenth-century British monk and spiritual teacher, “Meekness in itself is nothing else than a true knowing and feeling of
”
”
M. Scott Peck (The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual Growth)
“
Keep an open mind: If you get trapped in your old ways of thinking, it’s a lot harder to work with others to solve problems. Other people can also have good ideas. By opening yourself up to other’s ideas, you will see more options and alternative ways of resolving problems.
”
”
John Jason Lee
“
Anger is an assertion of rights and worth. It is communication, equality, and knowledge. It is intimacy, acceptance, fearlessness, embodiment, revolt, and reconciliation. Anger is memory and rage. It is rational thought and irrational pain. Anger is freedom, independence, expansiveness, and entitlement. It is justice, passion, clarity, and motivation. Anger is instrumental, thoughtful, complicated, and resolved. In anger, whether you like it or not, there is truth.
Anger is the demand of accountability. It is evaluation, judgment, and refutation. It is reflective, visionary, and participatory. It's a speech act, a social statement, an intention, and a purpose. It's a risk and a threat. A confirmation and a wish. It is both powerlessness and power, palliative and a provocation. In anger, you will find both ferocity and comfort, vulnerability and hurt. Anger is the expression of hope.
”
”
Soraya Chemaly (Rage Becomes Her: The Power of Women's Anger)
“
Obstacles cannot crush me; every obstacle yields to stern resolve.” Good one, Leonardo. But the more I think about it, the more I think that maybe I wouldn’t say anything motivational at all. It’s quite possible that I might briskly slap my hands against my knees and say, “Sounds like it’s time you gave up.
”
”
Liane Moriarty (What Alice Forgot)
“
They assembled in large numbers, in the district of Darien, and publicly resolved as follows: “To show the world that we are not influenced by any contracted or interested motives, but by a general philanthropy for all mankind, of whatever climate, language or complexion, we hereby declare our disapprobation and abhorrence of slavery in America.
”
”
Joshua Reed Giddings (The Exiles of Florida or, The crimes committed by our government against the Maroons, who fled from South Carolina and other slave states, seeking protection under Spanish laws.)
“
Yes I have done it all. Tested the shallow waters, swam through the dangerous tides, met strangers, seen friends turn strangers, taken risks to achieve my goals, persevered to out do myself each time, rose high, fell hard, learned to climb, learned to dream and in dreaming learned to relate to reality.
I have earned respect, achieved things very young, believed in my potential, questioned it too but through it all I have never stopped to aspire. I am a human and I must adapt to the changing seasons, learn new skills and master them all.
Now as I stand and look up, I see a heap of laurels yet to achieve and chest of mysteries yet to resolve. I am not one in the crowd. I'll forever be the one whom they could never be
”
”
Adhish Mazumder
“
Since then, several other conjectures have been resolved with the aid of computers (notably, in 1988, the nonexistence of a projective plane of order 10). Meanwhile, mathematicians have tidied up the Haken-Appel argument so that the computer part is much shorter, and some still hope that a traditional, elegant, and illuminating proof of the four-color theorem will someday be found. It was the desire for illumination, after all, that motivated so many to work on the problem, even to devote their lives to it, during its long history. (One mathematician had his bride color maps on their honeymoon.) Even if the four-color theorem is itself mathematically otiose, a lot of useful mathematics got created in failed attempts to prove it, and it has certainly made grist for philosophers in the last few decades. As for its having wider repercussions, I’m not so sure. When I looked at the map of the United States in the back of a huge dictionary that I once won in a spelling bee for New York journalists, I noticed with mild surprise that it was colored with precisely four colors. Sadly, though, the states of Arkansas and Louisiana, which share a border, were both blue.
”
”
Jim Holt (When Einstein Walked with Gödel: Excursions to the Edge of Thought)
“
Always, during both the low points and high points in our lives, if we needed to escape, we went bush. We were so lucky to share a passion for wildlife experiences. Tasmania, the beautiful island state off the southern coast of Australia, became one of our favorite wildlife hot spots.
We so loved Tassie’s unique wildlife and spectacular wilderness areas that we resolved to establish a conservation property there. Wes and Steve scouted the whole island (in between checking out the top secret Tasmanian surf spots), looking for just the right land for us to purchse.
Part of our motivation was that we did not want to see the Tasmanian devil go the way of the thylacine, the extinct Tasmanian tiger. A bizarre-looking animal, it was shaped like a large log, with a tail and a pouch like a kangaroo. It had been pushed off of the Australian mainland (probably by the dingo) thousands of years ago, but it was still surviving in Tasmania into the 1930s.
There exists some heartbreaking black-and-white film footage of the only remaining known Tassie tiger in 1936, as the last of the thylacines paces its enclosure. Watching the film is enough to make you rededicate your life to saving wildlife.
”
”
Terri Irwin (Steve & Me)
“
To lovers out there …
People who have options or who think they have a lot of options to choose from when It comes to partners in a relationship. Usually don’t care. They won’t be bothered about you, how you are feeling or how are you doing. They don’t care if this relationship is working or not. Won’t try to resolve things or try to make means. Especially when they know they are your only option.
”
”
D.J. Kyos
“
Manly P. Hall states in his book The Mystical Christ: “Mysticism has been called the path of pain, not because its way is one of suffering, but because most are brought to recognition of realities by temporal or physical misfortunes. In the human experience, suffering nearly always resolves itself into a question. This uncertainty inspires a larger effort to discover the rules governing human activity.
”
”
Terry McBride (The Hell I Can't (Motivational Life Coach, Personal Development and Growth, Personal Growth Books, Self Development Guide))
“
People believe
that separation opens their eyes to their self-defeating behaviors and gives them an
opportunity to resolve those problems with a new partner. But unless they under-
stand the unconscious desires that motivated their dysfunctional behavior in the first relationship and learn how to satisfy those desires with the new partner, the second relationship is destined to run aground on the same submerged rocks.
”
”
Harville Hendrix (Getting the Love You Want: A Guide for Couples)
“
The dilemma can be resolved only by painstaking self-scrutiny, in which the lover examines stringently the worth of his or her “wisdom” and the motives behind this need to assume leadership. “Do I really see things clearly or am I operating on murky assumptions? Do I really understand my beloved? Could it not be that the path my beloved is taking is wise and that my perception of it as unwise is the result of limited vision on my part? Am I being self-serving in believing that my beloved needs redirection?” These are questions that those who truly love must continually ask themselves.
”
”
M. Scott Peck (The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual Growth)
“
Social psychologists have found that with divisive moral issues, especially those on which liberals and conservatives disagree, all combatants are intuitively certain they are correct and that their opponents have ugly ulterior motives. They argue out of respect for the social convention that one should always provide reasons for one’s opinions, but when an argument is refuted, they don’t change their minds but work harder to find a replacement argument. Moral debates, far from resolving hostilities, can escalate them, because when people on the other side don’t immediately capitulate, it only proves they are impervious to reason.
”
”
Steven Pinker (The Blank Slate: The Modern Denial of Human Nature)
“
This is a profound enough point worth dwelling on for a moment. When a division exists inside a party, it gets addressed through suppression or compromise. Parties don’t want to fight among themselves. But when a division exists between the parties, it gets addressed through conflict. Without the restraint of party unity, political disagreements escalate. An example here is health care: Democrats and Republicans spend billions of dollars in election ads emphasizing their disagreements on health care, because the debate motivates their supporters and, they hope, turns the public against their opponents. The upside of this is that important issues get aired and sometimes even resolved. The downside is that the divisions around them become deeper and angrier.
”
”
Ezra Klein (Why We're Polarized)
“
Conflict and differences. People share so much in common, yet are so magnificently different. They think differently; they have different and sometimes competing values, motivations, and objectives. Conflicts naturally arise out of these differences. Society’s competitive approach to resolving the conflict and differences tends to center on “winning as much as you can.” Though much good has come from the skillful art of compromise, where both sides give on their positions until an acceptable middle point is reached, neither side ends up truly pleased. What a waste to have differences drive people to the lowest common denominator between them! What a waste to fail to unleash the principle of creative cooperation in developing solutions to problems that are better than either party’s original notion!
”
”
RosettaBooks (The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change)
“
14 Ways to Become an Incredible Listener
1. Be present and provide your undivided attention.
2. Seek first to understand, then to be understood.
3. Listen attentively and respond appropriately.
4. Minimize or eliminate distractions.
5. Focus your attention and energy with singleness of purpose on what the other person is saying.
6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!
7. Ask questions and demonstrate empathy.
8. Use your body language and nonverbal cues constructively and pay attention to theirs.
9. Follow the rhythm of their speech; hear their tone.
10. Repeat and summarize what you have heard them say to confirm understanding.
11. Be open-minded and non-defensive.
12. Respond rather than react.
13. Be respectful, calm, and positive.
14. Try to resolve conflicts, not win them.
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
Ambiguous tasks are a good place to observe how personality traits bubble to the surface. Although few of us are elite soldiers, we’ve all experienced the kind of psychological distress these trainees encounter on their training run: managing unclear expectations, struggling with self-motivation, and balancing the use of social support with private reflection. These issues are endemic not only to the workplace, but also to relationships, health, and every aspect of life in which we seek to thrive and succeed. Not surprisingly, the leading predictor of success in elite military training programs is the same quality that distinguishes those best equipped to resolve marital conflict, to achieve favorable deal terms in business negotiations, and to bestow the gifts of good parenting on their children: the ability to tolerate psychological discomfort.
”
”
Todd Kashdan (The Upside of Your Dark Side: Why Being Your Whole Self--Not Just Your "Good" Self--Drives Success and Fulfillment)
“
He saw the gratitude in their eyes and felt a measure of gladness for them ... but their gratitude did little to heal his own horror. In fact, there was something in their gratitude which made him want to hate them. Would he never be able to express his own terror, lest the fragile welds that made them into one thing should let go? And even to think such a thing wasn't really fair, was it? Because in some measure at least he was using them - using his friends, risking their lives - to settle the score for his dead brother. And was even that the bottom? No, because George was dead, and if revenge could be exacted at all, Bill suspected it could only be exacted on behalf of the living. And what did that make him? A selfish little shit waving a tin sword and trying to make himself look like King Arthur?
'Oh Christ', he groaned to himself, 'if this is the stuff adults have to think about I never want to grow up.'
His resolve was still strong, but it was a bitter resolve. Bitter.
”
”
Stephen King (IT)
“
Every problem has a solution”. I have never come across a problem which couldn’t be solved. However, in order to solve a problem, we need two things –
a. Define what the problem is? For example, “I am not happy with my job” is a generalized statement. Detect the root cause; is your reporting manager’s behavior is a problem? Is your inability to cope with the demands of your job a problem? Are the processes and the systems you need to follow to complete your job a problem? Is your compensation a problem? Are you not motivated enough to do your job? Is work-life balance a problem? Often, we combine multiple problems into one and then look for one solution to solve them all. It doesn’t work that way.
b. Take ownership to find a solution to your problem and stay committed until you find a solution. There is a saying, “Problem is not a problem. It is our approach towards the problem that’s the primary cause of the problem”. And, most importantly, it is YOU who need to solve problems of your life...problems that are bothering you. So, take the ownership.
If you are not able to define your problem in less than TEN words and if you don’t take the ownership of resolving it and you still cry about problems in your life...that process is called ranting, playing blame games, spreading negativity, etc.
”
”
Sanjeev Himachali
“
The Endless Argument Political life in a democracy is a nonstop flow of contradictions and conflicts. What shall we do when the will of the majority infringes on the rights of a minority? If we want both freedom and justice, what is the proper balance of unrestrained personal or economic activity and government regulation? Which is most effective in transforming various kinds of behaviors: education, incentives, or legal sanctions? In the face of a foreign threat, is our national interest more likely to be secured through quiet diplomacy or saber-rattling? In the face of divergent problems like these, what kinds of institutions will allow people who disagree to open up and work together rather than shut down and turn against each other? When America's founders wrestled with that question, they were motivated in part by a desire to grow beyond Old World traditions of “resolving” conflicts by royal decree. But their more immediate motivation was the need to deal with the serious conflicts among themselves. The fact that the founders were all white, male landholders did not make for a united approach to declaring independence from British rule and framing a national constitution. Far from it. Their own diversity of convictions compelled them to invent political institutions capable of surviving conflict and of putting it to good use.
”
”
Parker J. Palmer (Healing the Heart of Democracy: The Courage to Create a Politics Worthy of the Human Spirit)
“
In addiction, this means that because being addicted escalates wanting more than liking, the drug experience gets deeply carved into your memory. Anything you can associate with achieving a drug high, you will. As a result, when you try to quit, everything from a spoon (you could use it to prepare drugs) to a street (this is where the dealer lives!) to stress (when I feel like this, I need drugs) can come to drive craving. Desire fuels learning, whether it is normal learning or the pathological “overlearning” that occurs in addiction. You learn what interests you with ease because desire motivates. In contrast, it’s far more difficult to learn something you don’t want to understand or care to comprehend. Berridge and Robinson’s research also helps resolve another paradox: If dopamine signifies pleasure, then the brain should become less and less responsive to it as tolerance to a drug develops. But while tolerance clearly does occur, the opposite result is also seen in the brain. As I took cocaine, paranoia began to set in at lower and lower doses—not higher ones. The summer of 1988, it also took increasingly less drug to achieve the state of heart-pounding anxiety and mortal dread that I experienced so frequently. Neuroscientist Marc Lewis described his experience of this effect in his addiction memoir this way: “I kept pumping [cocaine] into my vein, this non-sterile solution, until my reeling consciousness, nausea, racing heart, and bloated capillaries told me that death was near. Later that night, I begged myself to stop.… But the urge would not relent.
”
”
Maia Szalavitz (Unbroken Brain: A Revolutionary New Way of Understanding Addiction)
“
As their conversation turned philosophical, Oppenheimer stressed the word 'responsibility'. And when Morgan suggested he was using the word almost in a religious sense Oppenheimer agreed it was a 'secular devise for using a religious notion without attaching it to a transcendent being. I like to use the word 'ethical' here. I am more explicit about ethical questions now than ever before although these were very strong with me when I was working on the bomb. Now I don't know how to describe my life without using some word like responsibility to characterize it. A word that has to do with choice and action and the tension in which choices can be resolved. I'm not talking about knowledge but about being limited by what you can do. There is no meaningful responsibility without power. It may be only power over what you do yourself but increased knowledge, increased wealth... leisure are all increasing the domain in which responsibility is conceivable. After this soliloquy Morgan wrote "Oppenheimer turned his palms up, the long slender fingers including his listener in his conclusion 'You and I' he said 'Neither of us is rich but as far as responsibility goes both of us are in a position right now to alleviate the most awful agony in people at the starvation level.' This was only a different way of saying what he had learned from reading Proust forty years earlier in Corsica... that indifference to the sufferings one causes is the terrible and permanent form of cruelty. Far from being indifferent, Robert was acutely aware of the suffering he had caused others in his life and yet he would not allow himself to succumb to guilt. He would accept responsibility. He had never tried to deny his responsibility but since the security hearing he nevertheless no longer seemed to have the capacity or motivation to fight against the cruelty of indifference. and in that sense, Robby had been right- they achieved their goal, they killed him.
”
”
Kai Bird (American Prometheus: The Triumph and Tragedy of J. Robert Oppenheimer)
“
To turn the page to the next chapter of a more satisfying life-as-adventure, these steps that have proved fruitful for me -- when I've actually followed them.
1. Find Your True North to Become More Joyful
First be clear about choosing a goal that rings true. Forget "should" or adopting someone else's goal for you.
2. Picture Being Your Hero
Afraid you will fail? Supplant your fear with a greater motivation. When you are tempted to fall back, picture how you'll feel when you succeed. ." Rather than talking about what you are giving up or how you might fail, reflect upon and discuss the benefits you clearly see.
3. Surround Yourself With Mutual Support Systems
To keep your resolve, surround yourself with those who want you to succeed - and who are also on a path of practice. Agree on shared and individual behaviors that reinforce your mutual support. The authors of Influencer found that is the only way to permanently change.
4. Involve Your Senses To Stay On Your Path
Tie your goal for your new chapter to your frequent experiences. Write it down. Say it out loud. Associate it with things you see, hear, smell, taste and touch every day. Plant sticky messages on your bathroom mirror, your car dashboard and smart device screen. Smell your shampoo and connect it with living that chapter. Brush your teeth and feel the motion towards it.
5. Notice Where You Get Detoured
Notice your pattern of avoidance. What activities get you sidetracked? What time of day or day of the week is it most likely to happen? What else is happening that can numb you into avoidance? What colleagues and friends help or hinder you on your path? Conversely, when are your stronger moments?
6. Plan A Grand Reward
The bigger the change, the larger the reward you deserve. Enable others who supported you, to savor it with you. Since behavior is contagious to the third degree, you don't know which friends, and friends of your friends' friends might be moved, by your example, to also turn the page to the next chapter of the adventure story they were meant to live.
”
”
Kare Anderson (Moving From Me to We)
“
According to folk belief that is reflected in the stories and poems, a being who is petrified man and he can revive. In fairy tales, the blind destructiveness of demonic beings can, through humanization psychological demons, transformed into affection and love of the water and freeing petrified beings. In the fairy tale " The Three Sisters " Mezei de-stone petrified people when the hero , which she liked it , obtain them free . In the second story , the hero finding fairy , be petrified to the knee , but since Fairy wish to marry him , she kissed him and freed .
When entering a demonic time and space hero can be saved if it behaves in a manner that protects it from the effects of demonic forces . And the tales of fortune Council hero to not turn around and near the terrifying challenges that will find him in the demon area . These recommendations can be tracked ancient prohibited acts in magical behavior . In one short story Penina ( evil mother in law ) , an old man , with demonic qualities , sheds , first of two brothers and their sister who then asks them , iron Balot the place where it should be zero as chorus, which sings wood and green water . When the ball hits the ground resulting clamor and tumult of a thousand voices, but no one sees - the brothers turned , despite warnings that it should not , and was petrified . The old man has contradictory properties assistants and demons .
Warning of an old man in a related one variant is more developed - the old man tells the hero to be the place where the ball falls to the reputation of stones and hear thousands of voices around him to cry Get him, go kill him, swang with his sword , stick go ! . The young man did not listen to warnings that reveals the danger : the body does not stones , during the site heroes - like you, and was petrified . The initiation rite in which the suffering of a binding part of the ritual of testing allows the understanding of the magical essence of the prohibition looking back . MAGICAL logic respectful direction of movement is particularly strong in relation to the conduct of the world of demons and the dead . From hero - boys are required to be deaf to the daunting threats of death and temporarily overcome evil by not allowing him to touch his terrible content . The temptation in the case of the two brothers shows failed , while the third attempt brothers usually releases the youngest brother or sister . In fairy tales elements of a rite of passage blended with elements of Remembrance lapot .
Silence is one way of preventing the evil demon in a series of ritual acts , thoughts Penina Mezei . Violation of the prohibition of speech allows the communication of man with a demon , and abolishes protection from him . In fairy tales , this ritual obligations lost connection with specific rituals and turned into a motive of testing . The duration of the ban is extended in the spirit of poetic genre in years . Dvanadestorica brothers , to twelve for saving haunted girls , silent for almost seven years, but eleven does not take an oath and petrified ; twelfth brother died three times , defeat the dragon , throw an egg at a crystal mountain , and save the brothers ( Penina Mezei : 115 ) .
Petrify in fairy tales is not necessarily caused by fear , or impatience uneducated hero . Self-sacrificing hero resolves accident of his friend's seemingly irrational moves, but he knows that he will be petrified if it is to warn them in advance , he avoids talking . As his friend persuaded him to explain his actions , he is petrified ( Penina Mezei : 129 ) . Petrified friends can save only the blood of a child , and his " borrower " Strikes sacrifice their own child and revives his rescuers . A child is a sacrificial object that provides its innocence and purity of the sacrificial gift of power that allows the return of the forces of life.
”
”
Penina Mezei (Penina Mezei West Bank Fairy Tales)
“
The ongoing crisis in Ukraine has finally put an end to this fantasy. In annexing Crimea, Moscow decisively rejected the West’s rules and in the process shattered many flawed Western assumptions about its motivations. Now U.S. and European officials need a new paradigm for how to think about Russian foreign policy—and if they want to resolve the Ukraine crisis and prevent similar ones from occurring in the future, they need to get better at putting themselves in Moscow’s shoes.
”
”
Anonymous
“
I don't think that, when future generations look at the apartheid struggle, they will see it as quite the momentous literary cauldron that recent history has suggested. In fact, as well as recording the struggle for human rights, the literary account, which Gordimer has kept so faithfully and truthfully, may be seen as something of a storm in a teacup. Of course it was true that South Africa preserved in much-condensed form all the nasty prejudices and cruelties of an earlier age, and so it was of particular interest to the liberal West. How, it wondered, could something so obscenely and obviously wrong persist? But this was also obvious to every educated white person in South Africa. Certainly, in my family there were never any misconceptions about the nakedly discriminatory nature of Nationalist rule from 1948 to 1994. Those of us who left had many motives, but one of them was a reluctance to spend our lives attacking the indefensible, particularly in Marxist terms. The point I am making, and have been making for a few years, is that white South African writing rode a wave, whether consciously or not. The big issues that it tackled were in fact long since resolved: The South African Afrikaner government was a blind appendix loosely attached to the western digestive system.
”
”
Justin Cartwright
“
As the Christian revolution progressed, however, the impossible problems it had solved disappeared from view. That’s what happens to problems that are solved. And after the solution was implemented, even the fact that such problems had ever existed disappeared from view. Then and only then could the problems that remained, less amenable to quick solution by Christian doctrine, come to occupy a central place in the consciousness of the West—come to motivate, for example, the development of science, aimed at resolving the corporeal, material suffering that was still all-too-painfully extant within successfully Christianized societies. The fact that automobiles pollute only becomes a problem of sufficient magnitude to attract public attention when the far worse problems that the internal combustion engine solves vanished from view.
”
”
Jordan B. Peterson (12 Rules for Life: An Antidote to Chaos)
“
Life is not what you think it will be, you will have good times, sad times and bad times.
At some point in your Life it will knock you to your knees just to test your resolve.
Never give in and never give up there always is a light at the end of the tunnel you just have keep taking steps toward the light crawl if you have to, just keep going.
You must know and experience all aspects of life in order to fully comprehend and understand life once you have experienced the good bad and ugly in life can you fully enjoy the gift of life.
”
”
Charles Elwood Hudson
“
Life is not what you think it will be, you will have good times, sad times and bad times.
At some point in your Life it will knock you to your knees just to test your resolve.
Never give in and never give up there always is a light at the end of the tunnel you just have keep taking steps toward the light crawl if you have to, just keep going.
You must know and experience all aspects of life in order to fully comprehend and understand life once you have experienced the good bad and ugly in life can you fully enjoy the gift of life
”
”
Charles Elwood Hudson
“
Life is not what you think it will be, you will have good times, sad times and bad times.
At some point in your Life it will knock you to your knees just to test your resolve.
Never give in and never give up there always is a light at the end of the tunnel you just have keep taking steps toward the light crawl if you have to, just keep going.
You must know and experience all aspects of life in order to fully comprehend and understand life once you have experienced the good bad and ugly in life can you fully enjoy the gift of life.
”
”
Charles Elwood Hudson
“
Intimacy with God resolves in reproduction; when you are intimate with God, visions are birthed, dreams are born, revelations are given, prayers are answered.
”
”
Daniel Anikor
“
Therefore, since Christ suffered in His body, arm yourselves with the same resolve, because anyone who has suffered in his body is done with sin. 1 Peter 4:1
”
”
Lailah Gifty Akita
“
When you resolve to live a healthier life, you will feel better, look better, and make a better impression on everyone you meet. Only you have the power, ability, and personal choice to instill healthy habits and hygiene into your life.
”
”
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
What stories teach us is that people’s internal desire to resolve a frustration is a greater motivator than their desire to solve an external problem.
”
”
Donald Miller (Building a StoryBrand: Clarify Your Message So Customers Will Listen)
“
Be the first when no one comes, be the last when all are gone.
”
”
Abhijit Naskar (Honor He Wrote: 100 Sonnets For Humans Not Vegetables)
“
those who will not forgive for themselves or for the sake of the offender will be motivated to forgive because they see that they hurt others by deciding to hold on to resentment.
”
”
Robert D. Enright (Forgiveness Is a Choice: A Step-by-Step Process for Resolving Anger and Restoring Hope (APA LifeTools Series))
“
Remember how raw you were with your mother when you were a toddler? Now, remember the reaction that you received. Was it good, was it bad? Have you made any actions to resolve those feelings? Reflect.
”
”
Mitta Xinindlu
“
In the realm of boundless skies I soar,
With the fire of beginnings, I implore,
Though thorns may pierce, and darkness may loom,
I'll test my strength in thunder's fierce boom.
For high above, I seek my place,
In the heavens, a name to embrace,
Yet every breath fuels my might,
As I brave the storms, take flight in the night.
In the face of dust, my resolve remains,
Despite the wounds, and life's crushing pains,
I stand unbroken, my spirit's ablaze,
In the crucible, I'll burn and amaze.
Though I may stumble, and falter, and strain,
In my heart, the desire remains untamed,
With sparks in my eyes, and hope in my veins,
I'll rise from the ashes, through trials and gains.
For I've etched in my fists, a star's radiant gleam,
In the city's uproar, I'll conquer, it seems,
Though darkness may fall in an infinite stream,
My end won't be falling; it's more than it seems.
On my face, I may wear the marks of the fight,
With a broken resolve, a fractured light,
But within my core, strength takes its flight,
And from the embers, I'll emerge in the night.
Though breaths may shatter, and heartbeats may sway,
In the depths of my being, I'll find my way,
With fiery gaze, and a steadfast say,
I'll conquer the tempest, come what may.
I've woven a star in the palm of my hand,
Let the drums of the city resound, understand,
Though shadows may gather, like grains of sand,
My fall is not final, I'll rise and expand.
In the realm of boundless skies, I roam,
With a heart unyielding, I'll find my home,
Through trials and triumphs, I'll ceaselessly roam,
My end isn't falling; it's where I'll become.
”
”
Manmohan Mishra
“
Paul had already resolved to account for Henry’s absence by overdubbing the lead guitar lines himself; Seiwell’s leaving complicated that plan only slightly, since Paul was also an able drummer. Mostly, though, the defections activated one of Paul’s strongest internal motivators—prevailing against the odds and the I told you so’s
”
”
Allan Kozinn (The McCartney Legacy: Volume 1: 1969 – 73)
“
From the outset, Lewis seems to have realised that if Christianity was true, it resolved the intellectual and imaginative riddles that had puzzled him since his youth. His youthful “treaty with reality” had been his own attempt to impose an arbitrary (yet convenient) order on a chaotic world. Now he began to realise that there was a deeper order, grounded in the nature of God, which could be discerned—and which, once grasped, made sense of culture, history, science, and above all the acts of literary creation that he valued so highly and made his life’s study. Lewis’s coming to faith brought not simply understanding to his reading of literature; it brought both motivation and theoretical underpinning to his own literary creations—best seen in his late work Till We Have Faces (1956), but also evident in the Chronicles of Narnia.
”
”
Alister E. McGrath (C. S. Lewis: A Life: Eccentric Genius, Reluctant Prophet)
“
It is not that brave to say you love your body only after you’ve contorted it to precisely what you want it to look like. It is not that brave to say you don’t care about possessions when you have access to everything in the world. It is not that brave to say you aren’t motivated by money when you have enough of it. When you only find happiness and peace after you’ve fixed every flaw, mastered every challenge, and are living decidedly in the “after” part of the picture of your life, you have not resolved anything. You have only reinforced the idea that you cannot be okay until everything is perfect.
”
”
Brianna Wiest (The Mountain Is You: Transforming Self-Sabotage Into Self-Mastery)
“
What are all of the potential explanations for their behavior? It is crucial for deal makers to investigate what factors other than sheer incompetence or evil intentions might motivate the other party to behave in a manner that seems aggressive, unfair, unethical, or irrational.
”
”
Deepak Malhotra (Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle))
“
Here’s a classic case in point: Eva had been taking an antidepressant for two years but wanted to get off it because she was planning to get pregnant. Her doctor advised her not to stop taking the drug, which motivated her to see me. Eva explained that her saga had begun with PMS, featuring a week each month when she was irritable and prone to crying fits. Her doctor prescribed a birth control pill (a common treatment) and soon Eva was feeling even worse, with insomnia, fatigue, low libido, and a generally flat mood dogging her all month long. That’s when the doctor added the Wellbutrin to “pick her up,” as he said, and handle her presumed depression. From Eva’s perspective, she felt that the antidepressant helped her energy level, but it had limited benefits in terms of her mood and libido. And if she took it after midnight, her insomnia was exacerbated. She soon became accustomed to feeling stable but suboptimal, and she was convinced that the medication was keeping her afloat. The good news for Eva was that with careful preparation, she could leave medication behind—and restore her energy, her equilibrium, and her sense of control over her emotions. Step one consisted of some basic diet and exercise changes along with better stress response strategies. Step two involved stopping birth control pills and then testing her hormone levels. Just before her period, she had low cortisol and progesterone, which were likely the cause of the PMS that started her whole problem. Further testing revealed borderline low thyroid function, which may well have been the result of the contraceptives—and the cause of her increased depressive symptoms. When Eva was ready to begin tapering off her medication, she did so following my protocol. Even as her brain and body adjusted to not having the antidepressant surging through her system anymore, her energy levels improved, her sleep problems resolved, and her anxiety lifted. Within a year she was healthy, no longer taking any prescriptions, feeling good—and pregnant.
”
”
Kelly Brogan (A Mind of Your Own: The Truth About Depression and How Women Can Heal Their Bodies to Reclaim Their Lives)
“
Third on my list of must-haves is GRIT, which cowboys call “Try.” It’s that quality of steely resolve ~ that mental toughness ~ that keeps you pushing toward your goal in spite of the struggles and setbacks. Although the word “grit” was long out of vogue, social scientists have recently brought it into today’s lexicon. Studies have discovered that grit is more essential to long-term success than talent or I.Q. What’s more, that’s been found to be as true for children in school as it is for adults in the workplace. People with grit are better able to handle trials and disappointments of all kinds. They realize there is an upside to failure, in that it can motivate you to redouble your efforts or try a different approach. Beyond that, learning how to cope with life’s inevitable upheavals is how you develop grit in the first place.
”
”
James P. Owen (Cowboy Ethics: What It Takes to Win at Life)
“
The problem goes further than Zuma. Ordinary citizens will have to get out of the slump of dependency that so many of us have fallen into. Trade unions will have to stomach the idea that things have to change, and that the unemployed are as important as the employed. Principals and teachers will have to accept that supervision of schools will be stepped up. Business will have to accept that, without ethical leadership and participation in South Africa as a corporate citizen, the profit motive alone is just not good enough. It is bitter medicine, but it is medicine that we have to take. Reading the NDP document, it is clear that we could become a prosperous country within a relatively short period of time. But we need resolve at leadership level, we need non-partisanship, and we need to understand that this is the crossroads.
”
”
Justice Malala (We have now begun our descent: How to Stop South Africa losing its way)
“
Happy New Year! How can the New Year be happy unless You are Happy? How can the New Year be New unless You are New?
Resolve in 2-0-1-6 to be a New You and a Happy You and you will find 2016 to be a Happy New Year!- RVM
”
”
R.V.M.
“
Injecting logic works best when: You catch the build-up of emotion, such as tilt or fear, before reaching your emotional threshold. If not, you have a major uphill battle to regain the ability to think clearly and play well without having to take a break or quit. Why? Once your emotions have crossed the threshold, it becomes harder and harder to think clearly. Injecting logic is really just thinking. Therefore, if your emotions have shut off your ability to think, trying to inject logic is the equivalent of trying to run on a sprained or broken ankle. Your logic also corrects the underlying flaw. The fastest way to resolve a mental game problem is by injecting logic that also corrects the underlying flaw that is causing it. Basically, you’re working toward two goals at once.
”
”
Jared Tendler (The Mental Game of Poker: Proven Strategies For Improving Tilt Control, Confidence, Motivation, Coping with Variance, and More (The Mental Game of Poker Series Book 1))
“
Do you want to resolve a conflict successfully? Don't wait, start a conversation.
”
”
Eraldo Banovac
“
In selecting any goal you should focus on the reason – without a compelling reason your resolve will weaken.
”
”
Mensah Oteh (Unlocking Life's Treasure Chest: Wisdom keys to keep you inspired, encouraged, motivated and focused)
“
Stick by your friends, and they'll help resolve your issues. Or, at the very least, help you forget they exist for a while.
”
”
Talen Williams (Suburban High)
“
I simply needed to excavate passion lost by being resilient, resolving the blockages, and healing. As soon as I did, the passion, and joy, burst forth.
”
”
Susan C. Young (The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact (The Art of First Impressions for Positive Impact, #1))
“
Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you will feel better, look better, enjoy improved well-being and make a better impression.
”
”
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?
• Give them your full attention and listen without interruption or defensiveness.
• Thank them for bringing the issue to your attention.
• Take their concerns seriously and share their sense of urgency to resolve the problem quickly.
• Ask questions and focus on what they are really saying.
• Listen to their words, tone of voice, body language, and most importantly, how they feel.
• Beware of making assumptions or rushing to conclusions before you hear their concern fully.
• Explain, guide, educate, assist, and do what’s necessary to help them reach the resolution.
• Treat them with respect and empathy.
When you do an amazing job of resolving an unhappy customer’s problem, you may end up impressing them more than if the problem had never occurred. You may have just earned their loyalty . . . forever!
”
”
Susan C. Young (The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact(The Art of First Impressions for Positive Impact, #5))
“
The twelve management principles of IBM are: Principle #1 - The purpose and mission should be set clearly. Additionally noble and fair objective should be set. Principle #2 – Goals should be specific and when the targets are set, employees should be notified. Principle #3 – Your heart should always be full with strong and persistent passionate desire. Principle #4 – You should be the one who strives for the most. The tasks that you set should be reasonable, and you should work hard on completion. Principle #5 – Costs should be minimized and profit should be maximized. The profit should not be chased but the inflows and the outflows should be controlled. Principle #6 – Top management should be the one to set pricing strategy. They need to find the perfect balance between profitability and happy customers. Principle #7 – The business management requires strong will. Principle #8 - The manager should have corresponding mentality. Principle #9 – Every challenge should be faced with courage. Each challenge should be resolved in fair way. Principle #10 – Creativity should always be present. New stop to innovate and improve, otherwise you will not be able to compete in today’s tough world. Principle #11 – Never forget to be a human. You need to be kind, fair and sincere. Principle #12 – Never lose your hope. Be positive, happy, cheerful and keep your hopes alive. Deciding which way you want your company to go is essential for ensuring success. You can follow IBM’s example, or adapt these principles to fit your situation. I always recommend that you ensure that every employee knows your principles. Employees will feel more confident, secure and motivated if they start working in a company that knows what it wants, where it will be in 10 years, what should be done in order to reach the specific/or set goals, etc. Once you have your principles it is important that you follow them as well. Leading from the front is the best way to inspire those around you.
”
”
Luke Williams (The Principles of Management: How to Inspire Your Way to the Top (The Leadership Principles Book 1))
“
Organizer—Using work breakdown, estimating, and scheduling techniques, determines the complete work effort for the project, the proper sequence of the work activities, when the work will be accomplished, who will do the work, and how much the work will cost. • Point Man—Serves as the central point-of-contact for all oral and written project communications. • Quartermaster—Ensures the project has the resources, materials, and facilities its needs when it needs it. • Facilitator—Ensures that stakeholders and team members who come from different perspectives understand each other and work together to accomplish the project goals. • Persuader—Gains agreement from the stakeholders on project definition, success criteria, and approach; manages stakeholder expectations throughout the project while managing the competing demands of time, cost, and quality; and gains agreement on resource decisions and issue resolution action steps. • Problem Solver—Utilizes root-cause analysis process experience, prior project experiences, and technical knowledge to resolve unforeseen technical issues and to take any necessary corrective actions. • Umbrella—Works to shield the project team from the politics and “noise” surrounding the project, so they can stay focused and productive. • Coach—Determines and communicates the role each team member plays and the importance of that role to the project success, finds ways to motivate each team member, looks for ways to improve the skills of each team member, and provides constructive and timely feedback on individual performances. • Bulldog—Performs the follow-up to ensure that commitments are maintained, issues are resolved, and action items are completed. • Librarian—Manages all information, communications, and documentation involved in the project.
”
”
Anonymous
“
Now, people’s biggest mental barriers in this world are lack of motivation and lack of discipline. They usually start out full of resolve and intention, but within only a few weeks, their dedication is wavering. That new TV show is starting during gym time… That extra hour of sleep would really hit the spot… A few days off isn’t a big deal… Another cheat meal shouldn’t hurt too much… Well, these are the things that lead you down the slippery slope of getting less-than-great results and eventually quitting altogether.
”
”
Michael Matthews (Thinner Leaner Stronger: The Simple Science of Building the Ultimate Female Body)
“
You allowed the girl to stay just long enough to ensure that Gareth would become enchanted with her — then, when he annoyed you, as he inevitably would, you sent her away. How very cruel, my friend! To use the poor girl to punish your brother! But no. That is not like you to be so heartless. Thus, I can only conclude that you are up to something, though what it could be, I have yet to fathom." He shot Lucien a sideways glance. "Are you certain she's the one Charles was so smitten with?" Lucien was sitting back, smiling and idly watching the musicians. "Dead certain." "And the child?" "The spitting image of her father." "And yet you sent them away." Fox shook his head. "What were you thinking of?" The duke turned his head, raising his brows in feigned surprise. "My dear Roger. You know me better than that. Do you think I would actually banish them?" "'Tis what your sister told me when I arrived." 'Ah, but 'tis what I want my sister to believe," he countered, smoothly. "And my two brothers — especially, Gareth." He sipped his port, then swirled the liquid in the glass, studying it reflectively. "Besides, Roger, if you must know, I did not send the girl away — I merely made her feel so awkward that she had no desire to remain." "Is there a difference?" "But of course. She made the decision to leave, which means she maintains both her pride and a small modicum of respect, if not liking for me — which I may find useful at a future date. Gareth thinks I sent her away, which means he is perfectly furious with me. The result? She leaves, and he chases after her, which is exactly what I wanted him to do." He chuckled. "Oh, to be a fly on the wall when he finds her and the two of them discover my hand in all this..." "Lucien, your eyes are gleaming with that cunning amusement that tells me you're up to something especially Machiavellian." "Is that so? Then I fear I must work harder at concealing the obvious." Fox gave him a shrewd look. "This is most confusing, as I'm sure you intend it to be. You know the child is Charles's and yet you will not acknowledge her ... and this after Charles expressly asked you to make her your ward?" "Really, Roger. There is no need to make the child my ward when Gareth, in all likelihood, will adopt her as his daughter." The barrister narrowed his eyes. "You have some superior, ulterior motive that evades us mere mortals." "But of course," Lucien murmured yet again, lifting his glass and idly sipping its dark liquid. "And perhaps you can explain it to this mere mortal?" "My dear Fox. It is quite simple, really. Drastic problems call for drastic solutions. By sending the girl away, I have set in motion my plan for Gareth's salvation. If things go as I expect, he will stay so furious with me that he will not only charge headlong to her rescue — but headlong into marriage with her." "Bloody hell! Lucien, the girl's completely ill-suited for him!" "On the contrary. I have observed them together, Fox. They compliment each other perfectly. As for the girl, what she lacks in wealth and social standing she more than makes up for in courage, resolve, common sense, and maturity. Gareth, whether he knows it or not, needs someone just like her. It is my hope that she will — shall I say — reform him." Fox shook his head and bit into a fine piece of Cheshire. "You're taking a risk in assuming Gareth will even find her." "Oh, he'll find her. I have no doubt about that." Lucien gestured for a footman, who promptly stepped forward and refilled his glass. "He's already half in love with her as it is. Gareth is nothing if not persistent." "Yes, and he is also given to rashness, poor judgment, and an unhealthy appetite for dissolute living." "Indeed. And that, my dear Fox, is exactly what I believe the girl will cure him of.
”
”
Danelle Harmon (The Wild One (The de Montforte Brothers, #1))
“
the cross itself, the very foundation of all of redemption, is first and foremost the result of the love of the Father for the Son and the love of the Son for the Father. The former guarantees that all will honor the Son; the latter guarantees that the Son perfectly obeys his heavenly Father. Jesus came to complete the work that his Father gave him to do (17:4). We so often think that the ultimate motivation behind the cross is God's love for us. I do not want to downplay the importance of that love; indeed, I shall return to it in a minute. But we must see that in John's Gospel the motivating power behind the entire plan of redemption was the Father's love for his Son and the Son's love for his Father. When Jesus found himself in an agony in Gethsemane, he did not finally resolve to go through with the plan of redemption by saying, "This is awful, but I love those sinners so much I'll go to the cross for them" (though in a sense he might have said that), but "Not my will but yours be done." In other words, the dominating motive that drove him onward to perfect obedience was his resolution, out of love for his Father, to be at one with the Father's will. Though we poor sinners are the unfathomably rich beneficiaries of God's plan of redemption, we are not at the center of everything. At the center was the love of the Father for the Son and the love of the Son for the Father.
”
”
John Piper (The Supremacy of Christ in a Postmodern World)
“
The Law of Motivation says this: Freedom first, service second. If you serve to get free of your fear, you are doomed to failure. Let God work on the fears, resolve them, and create some healthy boundaries to guard the freedom you were called to.
”
”
Henry Cloud (Boundaries: When To Say Yes, How to Say No)