Repeat Business Quotes

I will say the biggest skill you can develop, as a business owner, is learning from the mistakes of others and never repeating them.

Repeat business or behavior can be bribed. Loyalty has to be earned.

Let's face it. We live in a command-based system, where we have been programmed since our earliest school years to become followers, not individuals. We have been conditioned to embrace teams, the herd, the masses, popular opinion -- and to reject what is different, eccentric or stands alone. We are so programmed that all it takes for any business or authority to condition our minds to follow or buy something is to simply repeat a statement more than three or four times until we repeat it ourselves and follow it as truth or the best trendiest thing. This is called "programming" -- the frequent repetition of words to condition us how to think, what to like or dislike, and who to follow.

What is your name?" he repeated—no demanded. My hackles raised. "It's Mindya Business." "That's exceedingly ...lame," he retorted. "Trinity Lynn Marrow!" Misha called out. "I swear to Jesus, girl, when I get my hands on you..." Drawing up short I closed my eyes. "I'll admit I didn't expect to find out that soon." Wry humor dripped from Zayne's tone.

According to my judgement the most important point to be attended to is this: above all things see to it that your souls are happy in the Lord. Other things may press upon you, the Lord's work may even have urgent claims upon your attention, but I deliberately repeat, it is of supreme and paramount importance that you should seek above all things to have your souls truly happy in God Himself! Day by day seek to make this the most important business of your life. This has been my firm and settled condition for the last five and thirty years. For the first four years after my conversion I knew not its vast importance, but now after much experience I specially commend this point to the notice of my younger brethren and sisters in Christ: the secret of all true effectual service is joy in God, having experimental acquaintance and fellowship with God Himself.

Since I didn't have a candy wrapper to help me with the bad connection I was about to have, I resorted to using vocal sound effects. When Agent Carson picked up, I started my performance. "Agent... Agent Carson," I said, panting into the phone. "Yes, Charley." She seemed unimpressed, but I wasn't about to stop now. "I--I know who the kshshshshshsh are." "I'm a little busy right now, Davidson. What is a Ksh, and why do I care?" "I'm sorry. My kshshsh... is kshshsh... ing." I repeat. What is a Ksh? And why do I care if it is ksh-ing?" She was a tough one. I knew I should have waited and bought a Butterfinger at the Jug-N-Chug. Those wrappers crakled like Rice Krispies on a Saturday morning. "You aren't listeni--kshshsh." "You're really bad at this." "Bank ro-ksh-ers. I know who they kshshsh." "Charley, if you don't cut this crap out." I hung up and turned off my phone before she could figure out what I was trying not to tell her and call back.

Positive psychology, which repeats the mantra that happiness is a personal ‘choice’, is as a result largely unable to provide the exit from consumerism and egocentricity that its gurus sense many people are seeking.

I presumably lost $150,000 in the depression of 1937—on my one stock investment—because I did everything Lehman Brothers told me. I said, well, this is a fool’s procedure . . . buying stock in other people’s businesses.

When was the last time you were kissed?" he went on easily. "And I'm not talking about the dry, noncommittal, meaningless kiss you forget about as soon as it's over." I scrambled out of my stupor long enough to quip, "Like last night's kiss?" He cocked an eyebrow. "That so? I wonder, then, why you moaned my name after you drifted to sleep." "I did not!" "If only I'd had a video recorder. When was the last time you were really kissed?" he repeated. "You seriously think I'm going to tell you?" "Your ex?" he guessed. "And if he was?" "Was it your ex who taught you to be ashamed and uncomfortable with intimacy? He took from you what he wanted, but never seemed to be around when you wanted something back, isn't that right? What do you want, Britt?" he asked me point-blank. "Do you really want to pretend like last night never happened?" "Whatever happened between me and Calvin isn't your business,” I fired back. "For your information, he was a really great boyfriend. I-I wish I was with him right now!" I exclaimed untruthfully. My careless comment made him flinch, but he recovered quickly. "Does he love you?" "What?" I said, flustered. "If you know him so well, it shouldn't be a hard question. Is he in love with you? Was he ever in love with you?" I tossed my head back haughtily. "I know what you're doing. You're trying to cut him down because you're-you're jealous of him!" "You're damn right I'm jealous,” he growled. "When I kiss a girl, I like to know she's thinking about me, not the fool who gave her up.

Merely repeating ideas means nothing. You must act—and think—accordingly.

A lot of people in business say they have twenty years' experience, when in fact all they have is one year's experience, repeated twenty times.

I’m such a negative person, and always have been. Was I born that way? I don’t know. I am constantly disgusted by reality, horrified and afraid. I cling desperately to the few things that give me some solace, that make me feel good. I hate most of humanity. Though I might be very fond of particular individuals, humanity in general fills me with contempt and despair. I hate most of what passes for civilization. I hate the modern world. For one thing there are just too Goddamn many people. I hate the hordes, the crowds in their vast cities, with all their hateful vehicles, their noise and their constant meaningless comings and goings. I hate cars. I hate modern architecture. Every building built after 1955 should be torn down! I despise modern music. Words cannot express how much it gets on my nerves – the false, pretentious, smug assertiveness of it. I hate business, having to deal with money. Money is one of the most hateful inventions of the human race. I hate the commodity culture, in which everything is bought and sold. No stone is left unturned. I hate the mass media, and how passively people suck up to it. I hate having to get up in the morning and face another day of this insanity. I hate having to eat, shit, maintain the body – I hate my body. The thought of my internal functions, the organs, digestion, the brain, the nervous system, horrify me. Nature is horrible. It’s not cute and loveable. It’s kill or be killed. It’s very dangerous out there. The natural world is filled with scary, murderous creatures and forces. I hate the whole way that nature functions. Sex is especially hateful and horrifying, the male penetrating the female, his dick goes into her hole, she’s impregnated, another being grows inside her, and then she must go through a painful ordeal as the new being pushes out of her, only to repeat the whole process in time. Reproduction – what could be more existentially repulsive? How I hate the courting ritual. I was always repelled by my own sex drive, which in my youth never left me alone. I was constantly driven by frustrated desires to do bizarre and unacceptable things with and to women. My soul was in constant conflict about it. I never was able to resolve it. Old age is the only relief. I hate the way the human psyche works, the way we are traumatized and stupidly imprinted in early childhood and have to spend the rest of our lives trying to overcome these infantile mental fixations. And we never ever fully succeed in this endeavor. I hate organized religions. I hate governments. It’s all a lot of power games played out by ambition-driven people, and foisted on the weak, the poor, and on children. Most humans are bullies. Adults pick on children. Older children pick on younger children. Men bully women. The rich bully the poor. People love to dominate. I hate the way humans worship power – one of the most disgusting of all human traits. I hate the human tendency towards revenge and vindictiveness. I hate the way humans are constantly trying to trick and deceive one another, to swindle, to cheat, and take unfair advantage of the innocent, the naïve and the ignorant. I hate the vacuous, false, banal conversation that goes on among people. Sometimes I feel suffocated; I want to flee from it. For me, to be human is, for the most part, to hate what I am. When I suddenly realize that I am one of them, I want to scream in horror.

Confidence is not posting endless selfies, or repeatedly protesting how happy or in love we are, it’s a subtle yet noticeable sheen that emanates from our being - our eyes, our words, our body language.

So nobody must be allowed to think at all. Down with the public schools! Children must be drilled mentally by quarter-educated herdsmen, whose wages would stop at the first sign of disagreement with the bosses. For the rest, deafen the whole world with senseless clamour. Mechanize everything! Give nobody a chance to think. Standardize "amusement." The louder and more cacophonous, the better! Brief intervals between one din and the next can be filled with appeals, repeated 'till hypnotic power gives them the force of orders, to buy this or that product of the "Business men" who are the real power in the State. Men who betray their country as obvious routine. The history of the past thirty years is eloquent enough, one would think. What these sodden imbeciles never realize is that a living organism must adapt itself intelligently to its environment, or go under at the first serious change of circumstance.

Even when I ran my bar I followed the same policy. A lot of customers came to the bar. If one in ten enjoyed the place and said he'd come again, that was enough. If one out of ten was a repeat customer, then the business would survive. To put it another way, it didn't matter if nine out of ten didn't like my bar. This realization lifted a weight off my shoulders. Still, I had to make sure that the one person who did like the place really liked it. In order to make sure he did, I had to make my philosophy and stance clear-cut, and patiently maintain that stance no matter what. This is what I learned through running a business.

True leaders admit their mistakes, learn from their mistakes, and evolve so that the same mistakes are not repeated.

People will buy bogus quick-fix solutions all day long, but few want to hear that the way to build a business or make money is to work hard for a long time and never surrender.

In ancient Rome, when a victorious general paraded through the streets, legend has it that he was sometimes trailed by a servant whose job it was to repeat to him, " Memento Mori": Remember you will die. A reminder of mortality would help the hero keep things in perspective, instill some humility. Job's memento mori had been delivered by his doctors, but it did not instill humility. Instead he roared back after his recovery with even more passion. The illness reminded him that he had nothing to lose, so he should forge ahead full speed. " He came back on a mission," said Cook. " Even though he was now running a large company, he kept making bold moves that I don't think anybody else would have done.

Thus, it is a political axiom that power follows property. But it is now a historical fact that the means of production are fast becoming the monopolistic property of Big Business and Big Government. Therefore, if you believe in democracy, make arrangements to distribute property as widely as possible. Or take the right to vote. In principle, it is a great privilege. In practice, as recent history has repeatedly shown, the right to vote, by itself, is no guarantee of liberty. Therefore, if you want to avoid dictatorship by referendum, break up modern society's merely functional collectives into self-governing, voluntarily co-operating groups, capable of functioning outside the bureaucratic systems of Big Business and Big Government.

Learning, empowering, studying, practicing, and not repeating the same mistakes will help you move forward, move up, and move on to where you want to be.

if the therapy works as it’s supposed to, there won’t be a lot of repeat business.

If you have to repeatedly chase after someone when you have a great opportunity, don't bother, if they aren't responsive, they aren't the type of person who'll succeed at it anyway.

In a sense one should not go to books for ideas; the business of books is to make one think. We are not gramophone records, we are to think originally. What we preach is to be the result of our own thought. We do not merely transmit ideas. The preacher is not meant to be a mere channel through which water flows; he is to be more like a well. So the function of reading is to stimulate us in general, to stimulate us to think, to think for ourselves. Take all you read and masticate it thoroughly. Do not just repeat it as you have received it; deliver it in your own way, let it emerge as a part of yourself, with your stamp upon it.

Now keep in mind that the typical Greek myth goes something like this: innocent shepherd boy is minding his own business, an overflying god spies him and gets a hard-on, swoops down and rapes him silly; while the victim is still staggering around in a daze, that god’s wife or lover, in a jealous rage, turns him–the helpless, innocent victim, that is–into let’s say an immortal turtle and e.g. power-staples him to a sheet of plywood with a dish of turtle food just out of his reach and leaves him out in the sun forever to be repeatedly disemboweled by army ants and stung by hornets or something. So if Arachne had dissed anyone else in the Pantheon, she would have been just a smoking hole in the ground before she knew what hit her.

How imperious the homicidal madness must have become if they’re willing to pardon—no, forget!—the theft of a can of meat! True, we have got into the habit of admiring colossal bandits, whose opulence is revered by the entire world, yet whose existence, once we stop to examine it, proves to be one long crime repeated ad infinitum, but those same bandits are heaped with glory, honors, and power, their crimes are hallowed by the law of the land, whereas, as far back in history as the eye can see—and history, as you know is my business—everything conspires to show that a venial theft, especially of inglorious foodstuffs, such as bread crusts, ham, or cheese, unfailingly subjects its perpetrator to irreparable opprobrium, the categoric condemnation of the community, major punishment, automatic dishonor, and inexpiable shame, and this for two reasons, first because the perpetrator of such an offense is usually poor, which in itself connotes basic unworthiness, and secondly because his act implies, as it were, a tacit reproach to the community. A poor man’s theft is seen as a malicious attempt at individual redress . . . Where would we be? Note accordingly that in all countries the penalties for petty theft are extrememly severe, not only as a means of defending society, but also as a stern admonition to the unfortunate to know their place, stick to their caste, and behave themselves, joyfully resigned to go on dying of hunger and misery down through the centuries forever and ever . . . Until today, however, petty thieves enjoyed one advantage in the Republic, they were denied the honor of bearing patriotic arms. But that’s all over now, tomorrow I, a theif, will resume my place in the army . . . Such are the orders . . . It has been decided in high places to forgive and forget what they call my momentary madness, and this, listen carefully, in consideration of what they call the honor of my family. What solicitude! I ask you, comrade, is it my family that is going to serve as a strainer and sorting house for mixed French and German bullets? . . . It’ll just be me wont it? And when I’m dead is the honor of my family going to bring me back to life?

There’s this thing called progress. But it doesn’t progress, it doesn’t go anywhere. Because as progress progresses the world can slip away. It’s progress if you can stop the world slipping away. My humble model for progress is the reclamation of land. Which is repeatedly, never-endingly retrieving what is lost. A dogged, vigilant business. A dull yet valuable business. A hard, inglorious business. But you shouldn’t go mistaking the reclamation of land for the building of empires.

Axelrod argues that tit for tat embodies four principles that should be present in any effective strategy for the repeated prisoners’ dilemma: clarity, niceness, provocability, and forgivingness.

The “guy” says, “I’ve got ten years’ experience. I don’t know why I’m not doing better.” What he hasn’t realized is that he doesn’t have ten years’ experience. What he has is one year’s experience repeated ten times. He hasn’t made a single improvement, a single innovation in nine years! Everybody

When Homer Wells saw the stationmaster’s brain stem exposed, he felt that Dr. Larch was busy enough – with both hands – for it to be safe to say what Homer wanted to say. ‘I love you,’ said Homer Wells. He knew he had to leave the room, then – while he could still see the door – and so he started to leave. ‘I love you too, Homer,’ said Wilbur Larch, who for another minute or more could not have seen a blood clot in the brain stem if there had been one to see. He heard Homer say ‘Right’ before he heard the door close. In a while, he could make out the brain stem clearly, there was no clot. ‘Arrhythmia,’ Wilbur Larch repeated to himself. Then he added, ‘Right,’ as if he were now speaking for Homer Wells. Dr. Larch put his instruments aside; he gripped the operating table for a long time.

Lasting companies know how to reinvent themselves. Hewlett-Packard had done that repeatedly; it started as an instrument company, then became a calculator company, then a computer company. Apple has been sidelined by Microsoft in the PC business. You've got to reinvent the company to do some other thing, like other consumer products or devices. You've got to be like a butterfly and have a metamorphosis.

alone, and start to think. There are the rushing waves . . . mountains of molecules, each stupidly minding its own business . . . trillions apart . . . yet forming white surf in unison. Ages on ages . . . before any eyes could see . . . year after year . . . thunderously pounding the shore as now. For whom, for what? . . . on a dead planet, with no life to entertain. Never at rest . . . tortured by energy . . . wasted prodigiously by the sun . . . poured into space. A mite makes the sea roar. Deep in the sea, all molecules repeat the patterns of one another till complex new ones are formed. They make others like themselves . . . and a new dance starts. Growing in size and complexity . . . living things, masses of atoms, DNA, protein . . . dancing a pattern ever more intricate. Out of the cradle onto the dry land . . . here it is standing . . . atoms with consciousness . . . matter with curiosity. Stands at the sea . . . wonders at wondering . . . I . . . a universe

I'm never going to do it again", she said. "Never." "All right, " Andy said, and put a hand on her shoulder. "All right, Charlie". "Never, " she repeated with quiet emphasis. "You don't want to say that, button," Irv said, looking up at her. "You don't want to block yourself off like that. You'll do what you have to do. You'll do the best you can. And that's all you can do. I believe the one thing the God of this world likes best is to give the business to people who say 'never.' You understand me?" "No," Charlie whispered. "But you will, I think," Irv said, and looked at Charlie with such deep compassion that Andy felt his throat filled with sorrow and fear.

It is always appropriate to ask for love, but to ask any other adult (including our parents in the present) to meet our primal needs is unfair and unrealistic. Most of us emerge from childhood with conscious and unconscious primal wounds and emotional unfinished business. What we leave incomplete we are doomed to repeat. The untreated traumas of childhood become the frustrating dramas of adulthood. Our fantasy of the “perfect partner,” or our disappointments in a relationship we do not change or leave, or the dramas that keep arising in our relationships reveal our unique unmet primal wounds and needs. We try so hard to get from others what once we missed. What was missed can never be made up for, only mourned and let go of. Only then are we able to relate to adults as adults.

We might imagine that the fear and insecurity of getting close to someone would happen only once, at the start of a relationship, and that anxieties couldn’t possibly continue after two people had made some explicit commitments to one another, like marrying, securing a joint mortgage, buying a house, having a few children, and naming each other in their wills. Yet conquering distance and gaining assurances that we are needed aren’t exercises to be performed only once; they have to be repeated every time there’s been a break—a day away, a busy period, an evening at work—for every interlude has the power once again to raise the question of whether or not we are still wanted.

I once interviewed a New Age guru who spoke about how unfinished business from ancestors can trickle down to generations twice, even three times, removed. Actions in the present can help to correct the mistakes made in the past. And even if there is no absolution to be had, an understanding may help keep the same mistake from being repeated.

Sophie raised her head. Light filtering through the trees dappled her face. “Hawk.” Charlotte looked up as well. A bird of prey soared above the treetops, circling around them. “It’s dead,” Sophie said. “George is guiding it. He is very powerful.”The realization washed over Charlotte in a cold gush of embarrassment. “Is George spying on Richard and me?” “Always,” Sophie said. “All those perfect manners are a sham. He spies on everyone and everything. Declan hasn’t been able to conduct a single business meeting in the past year without George’s knowing all the details. He does let go when you make love. He is a prude.” “‘Prude’ is a coarse word. He has a sense of tact,” Charlotte corrected before she caught herself. “A sense of tact,” Sophie repeated, tasting the words. “Thank you. The other one is somewhere around here, too.” “The other one?” Sophie surveyed the woods. “I can smell you, Jack!” “No, you can’t,” a distant voice answered

Nobody gets high or drunk while they on the clock. And nobody is to be strapped while they’re on the grind, just in case the boys roll up,” Butch said repeating the rules. “And what’s the main rule?” Butch raised his hand and said, “Chief, the crew is to be clean at all times while on the clock.” “Remember those rules and you’ll last long in this business,

When people die,” I said, “and you’ll be able to verify this for yourself—most of ’em move on. A few of ’em stick around. But the ones who stick around are usually messed-up. Murders and suicides, or people with unfinished business. As for accidents and illness—at the very worst, they leave a little residue. A repeater. A psychic impression of the final moments, like a moving snapshot. I think the spirits of those repeaters, they’re fine. They go wherever it is people…go. When they die.

And what is Life?—An hour-glass on the run, A mist retreating from the morning sun, A busy, bustling, still repeated dream; Its length?—A minute’s pause, a moment’s thought; And happiness?—A bubble on the stream, That in the act of seizing shrinks to nought.

Modernity is the condition a society reaches when life is no longer conceived as cyclical. In a premodern society, where the purpose of life is understood to be the reproduction of the customs and practices of the group, and where people are expected to follow the life path their parents followed, the ends of life are given at the beginning of life. People know what their life's task is, and they know when it has been completed. In modern societies, the reproduction of the custom is no longer understood to be one of the chief purposes of existence, and the ends of life are not thought to be given; they are thought to be discovered or created. Individuals are not expected to follow the life path of their parents, and the future of the society is not thought to be dictated entirely by its past. Modern societies do not simply repeat and extend themselves; they change in unforeseeable directions, and the individual's contributions to these changes is unspecifiable in advance. To devote oneself to the business of preserving and reproducing the culture of one's group is to risk one of the most terrible fates in modern societies, obsolescence.

Having shaved, washed, and dexterously arranged several artificial teeth, standing in front of the mirror, he moistened his silver-mounted brushes and plastered the remains of his thick pearly hair on his swarthy yellow skull. He drew on to his strong old body, with its abdomen protuberant from excessive good living, his cream-colored silk underwear, put black silk socks and patent-leather slippers on his flat-footed feet. He put sleeve-links in the shining cuffs of his snow-white shirt, and bending forward so that his shirt front bulged out, he arranged his trousers that were pulled up high by his silk braces, and began to torture himself, putting his collar-stud through the stiff collar. The floor was still rocking beneath him, the tips of his fingers hurt, the stud at moments pinched the flabby skin in the recess under his Adam's apple, but he persisted, and at last, with eyes all strained and face dove-blue from the over-tight collar that enclosed his throat, he finished the business and sat down exhausted in front of the pier glass, which reflected the whole of him, and repeated him in all the other mirrors. " It is awful ! " he muttered, dropping his strong, bald head, but without trying to understand or to know what was awful. Then, with habitual careful attention examining his gouty-jointed short fingers and large, convex, almond-shaped finger-nails, he repeated : " It is awful. . . .

Quick Review of Core Behavior Patterns Reds are quick and more than happy to take command if needed. They make things happen. However, when they get going, they become control freaks and can be hopeless to deal with. And they repeatedly trample on people’s toes. Yellows can be amusing, creative, and elevate the mood regardless of who they’re with. However, when they are given unlimited space, they will consume all the oxygen in the room, they won’t allow anyone into a conversation, and their stories will reflect reality less and less. The friendly Greens are easy to hang out with because they are so pleasant and genuinely care for others. Unfortunately, they can be too wishy-washy and unclear. Anyone who never takes a stand eventually becomes difficult to handle. You don’t know where they really stand, and indecision kills the energy in other people. The analytical Blues are calm, levelheaded, and think before they speak. Their ability to keep a cool head is undoubtedly an enviable quality for all who aren’t capable of doing that. However, Blues’ critical thinking can easily turn to suspicion and questioning those around them. Everything can become suspect and sinister.

My dear Lord Krishna, you are so kind upon this useless soul, but I do not know why you have brought me here. Now you can do whatever you like with me. But I guess you have some business here, otherwise why would you bring me to this place? Somehow or other, O Lord, You have brought me here to speak about you. Now, my Lord, it is up to you to make me a success or failure as you like. O spiritual master of all the worlds. I can simply repeat your message; so if you like you can make my power of speaking suitable for their understanding. Only by Your causeless mercy will my words become pure. I am sure that when this transcendental message penetrates their hearts they will certainly feel engladdened and thus become liberated from all unhappy conditions of life. O Lord, I am just like a puppet in your hands. So if you have brought me here to dance, then make me dance, make me dance, O Lord, make me dance as you like. I have no devotion, nor do I have any knowledge, but I have strong faith in the holy name of Krishna. I have been designated as Bhaktivedanta, one who possesses devotion and knowledge, and now, if you like, you can fulfill the real purport of Bhaktivedanta. Signed, the most unfortunate, insignificant beggar, A.C. Bhaktivedanta Swami, On board the ship Jaladuta, Commonwealth Pier, Boston, Massachusetts, U.S.A. 18th of September, 1965

Roughly defined, a business is a repeatable process that: 1. Creates and delivers something of value… 2. That other people want or need… 3. At a price they’re willing to pay… 4. In a way that satisfies the customer’s needs and expectations… 5. So that the business brings in enough profit to make it worthwhile for the owners to continue operation.

With my wedding photography business, I want repeat customers. So hooray for divorce! That’s why I take lots of pictures—of cheating spouses.

To evolve you must dissolve and to dissolve you must evolve. They happen instantaneously. On which will you place your focus and energy?

The average person wastes his life. He has a great deal of energy but he wastes it. The life of an average person seems at the end utterly meaningless…without significance. When he looks back…what has he done? MIND The mind creates routine for its own safety and convenience. Tradition becomes our security. But when the mind is secure it is in decay. We all want to be famous people…and the moment we want to be something…we are no longer free. Intelligence is the capacity to perceive the essential…the what is. It is only when the mind is free from the old that it meets everything new…and in that there’s joy. To awaken this capacity in oneself and in others is real education. SOCIETY It is no measure of health to be well adjusted to a profoundly sick society. Nature is busy creating absolutely unique individuals…whereas culture has invented a single mold to which we must conform. A consistent thinker is a thoughtless person because he conforms to a pattern. He repeats phrases and thinks in a groove. What happens to your heart and your mind when you are merely imitative, naturally they wither, do they not? The great enemy of mankind is superstition and belief which is the same thing. When you separate yourself by belief tradition by nationally it breeds violence. Despots are only the spokesmen for the attitude of domination and craving for power which is in the heart of almost everyone. Until the source is cleared there will be confusion and classes…hate and wars. A man who is seeking to understand violence does not belong to any country to any religion to any political party. He is concerned with the understanding of mankind. FEAR You have religion. Yet the constant assertion of belief is an indication of fear. You can only be afraid of what you think you know. One is never afraid of the unknown…one is afraid of the known coming to an end. A man who is not afraid is not aggressive. A man who has no sense of fear of any kind is really a free and peaceful mind. You want to be loved because you do not love…but the moment you really love, it is finished. You are no longer inquiring whether someone loves you or not. MEDITATION The ability to observe without evaluating is the highest form of intelligence. In meditation you will discover the whisperings of your own prejudices…your own noises…the monkey mind. You have to be your own teacher…truth is a pathless land. The beauty of meditation is that you never know where you are…where you are going…what the end is. Down deep we all understand that it is truth that liberates…not your effort to be free. The idea of ourselves…our real selves…is your escape from the fact of what you really are. Here we are talking of something entirely different….not of self improvement…but the cessation of self. ADVICE Take a break with the past and see what happens. Release attachment to outcomes…inside you will feel good no matter what. Eventually you will find that you don’t mind what happens. That is the essence of inner freedom…it is timeless spiritual truth. If you can really understand the problem the answer will come out of it. The answer is not separate from the problem. Suffer and understand…for all of that is part of life. Understanding and detachment…this is the secret. DEATH There is hope in people…not in societies not in systems but only in you and me. The man who lives without conflict…who lives with beauty and love…is not frightened by death…because to love is to die.

The hard work and big money you used to spend on frequent purchases of print and TV advertising now move to repeated engineering expenses and product failures. If anything, marketing is more time-consuming and expensive than it used to be. You’re just spending the money earlier in the process (and repeating the process more often). This is worth highlighting: The Purple Cow is not a cheap shortcut. It is, however, your best (perhaps only) strategy for growth.

candor could not be more crucial to our creative process. Why? Because early on, all of our movies suck. That’s a blunt assessment, I know, but I make a point of repeating it often, and I choose that phrasing because saying it in a softer way fails to convey how bad the first versions of our films really are. I’m not trying to be modest or self-effacing by saying this. Pixar films are not good at first, and our job is to make them so—to go, as I say, “from suck to not-suck.” This idea—that all the movies we now think of as brilliant were, at one time, terrible—is a hard concept for many to grasp. But think about how easy it would be for a movie about talking toys to feel derivative, sappy, or overtly merchandise-driven. Think about how off-putting a movie about rats preparing food could be, or how risky it must’ve seemed to start WALL-E with 39 dialogue-free minutes. We dare to attempt these stories, but we don’t get them right on the first pass.

Just as successful in work and marriage was Harvey, William Tew’s oldest son. After working for his father in the family business for seventeen years, in 1870 Harvey established a rubber factory with his brother- in- law Benjamin F. Goodrich. The story goes that the pair came up with the idea after large fires swept through Jamestown, which still consisted mainly of wooden buildings, sometimes wiping out entire neighborhoods. In winter, the fire brigade was repeatedly rendered powerless when the water froze in its leather hoses. The discovery that water stayed liquid in rubber hoses made the fortunes of Harvey and his brother- in- law and formed the basis of a company that would grow into one of the world’s largest tire producers.

Among other public buildings in a certain town, which for many reasons it will be prudent to refrain from mentioning, and to which I will assign no fictitious name, there is one anciently common to most towns, great or small: to wit, a workhouse; and in this workhouse was born; on a day and date which I need not trouble myself to repeat, inasmuch as it can be of no possible consequence to the reader, in this stage of the business at all events; the item of mortality whose name is prefixed to the head of this chapter.

There was indeed a caste system in Maycomb, but to my mind it worked this way: the older citizens, the present generation of people who had lived side by side for years and years, were utterly predictable to one another: they took for granted attitudes, character shadings, even gestures, as having been repeated in each generation and refined by time. Thus the dicta No Crawford Minds His Own Business, Every Third Merriweather Is Morbid, The Truth Is Not in the Delafields, All the Bufords Walk Like That, were simply guides to daily living: never take a check from a Delafield without a discreet call to the bank; Miss Maudie Atkinson’s shoulder stoops because she was a Buford; if Mrs. Grace Merriweather sips gin out of Lydia E. Pinkham bottles it’s nothing unusual—her mother did the same.

Many of us learned these things because when we were children, someone very important to us was unable to give us the love, approval, and emotional security we needed. So we’ve gone about our lives the best way we could, still looking vaguely or desperately for something we never got. Some of us are still beating our heads against the cement trying to get this love from people who, like Mother or Father, are unable to give what we need. The cycle repeats itself until it is interrupted and stopped. It’s called unfinished business.

and nominally a cigar manufacturer. He never came to the club except on nights like this, when Mr. and Mrs. Ammermann would entertain a few of their—her—friends at a smaller table. Mildred, towering above Losch, the club steward, and pointing, daintily for her, with one finger as she held a small stack of place-cards in her left hand, apparently was one woman who had not heard about the business of the night before. It was axiomatic in Gibbsville that you could tell Mill Ammermann anything and be sure it wouldn’t be repeated; because Mill probably was thinking of the mashie-niblick approach over the trees to the second green. Julian derived some courage from her smile. He always had liked Mill anyway. He was fragmentarily glad over again that Mill did not live in New York, for in New York she would have been marked Lesbian on sight.

He leans forward and kisses me on the cheeks again, adding, “Soon, you’ll be mine alone just as you were meant to be from the start. And then you’ll beg me to take your cherry, princess.” My eyes widen as he leaves me and closes the door behind him, his last words repeating in my head. Cherry … my virginity. Something I’d completely forgotten about because I never dated guys. I was too busy working to make a living, and I was afraid my father would find out and hurt them, so I never even tried. And now my first time ever having sex will be with my captor. Fuck.

…she felt, more and more strongly, outside that eddy; or as if a shade had fallen, and robbed of colour, she saw things truly…Nothing seemed to have merged. They all sat separate. And the whole of the effort of merging and flowing and creating rested…and so, giving herself the little shake that one gives a watch that has stopped, the old familiar pulse began beating, as the watch begins ticking—one, two, three, one, two, three. And so on and so on, she repeated, listening to it, sheltering and fostering the still feeble pulse as one might guard a weak flame with a newspaper…life being now strong enough to bear her on again, she began all this business, as a sailor not without weariness sees the wind fill his sail and yet hardly wants to be off again and thinks how, had the ship sunk, he would have whirled round and round and found rest on the floor of the sea.

The army could not have been happier. The result of the referendum was a repeated slap to the faces of those liberal powers who thought they could change the country. The army never wanted change, not with so many interests, businesses, and powerful people involved. It was a system sixty years in the making. Removing Mubarak didn’t even touch the deep state that he was a disposable face of. The Muslim Brotherhood were never serious about the revolution either. They used it simply to come into power. They had no problem with the old regime as long as they were on top of it. One

This is a tough business. The cops, the army…,” he said, and he appeared to be struggling for words. “Put a uniform on somebody, tell ’em you got to kill this other guy because he’s the bad guy, you got to kill him—and then anybody can pull the trigger. But in this business, sometimes you got to kill people who maybe they’re your friends.” He stopped and shrugged, as if he were taking a moment to think about this himself. “That’s the way it is in this business. Sometimes maybe it’s even people you love and you got to do it. That’s just the way it is,” he repeated, “in this business.

The desert frightens me, I think. It looks too much like the seventh circle of hell. I'm afraid of damnation." "Why?" "Why?" Evelyn repeated, peering at Ann from behind her hand. She lay back again and closed her eyes. "I don't know. I've always supposed everyone is." "Well, they're not. I, for instance, am a hell of a lot more frightened of being saved." Evelyn chuckled. "I'm serious," Ann protested. "Virtue smells to me of rotting vegetation. Here you burn or freeze. Either way it's clean." "Sterile," Evelyn said and felt the word a laceration of her own flesh. "I wonder. It's fertility that's a dirty word for me." "Is it?" "Yes, I'm terrified of giving in, of justifying my own existence by means of simple reproduction. So many people do or try to. And there are the children, so unfulfilling after all. And they grow up to do nothing but reproduce children who will reproduce, everyone so busy reproducing that there's no time to produce anything. But it's such a temptation. It seems so natural — another dirty word for me. What's the point?" "You'd have the human race die out?" "No. We'll multiply in spite of ourselves always. We'll populate the desert. One day there will be little houses and docks all along this shore, signs of our salvation." "What would you have us do instead?" Evelyn asked. "Accept damnation," Ann said. "It has its power and its charm. And it's real." "So we should all get jobs in gambling casinos." "We all do," Ann said, her voice amused. "What do you think the University of California is? It's just a minor branch of the Establishment. The only difference is that it has to be subsidized." "Are you talking nonsense on purpose?" "No, I'm serious." "You think nothing has any value?" "No, I think everything has value, absolute value, a child, a house, a day's work, the sky. But nothing will save us. We were never meant to be saved." "What were we meant for then?" "To love the whole damned world," Ann said… "I live in the desert of the heart," Evelyn said quietly, "I can't love the whole damned world." 'Love me, Evelyn.' 'I do.

are experts at taking care of everybody around us, do we doubt our ability to take care of ourselves? What is it about us? Many of us learned these things because when we were children, someone very important to us was unable to give us the love, approval, and emotional security we needed. So we’ve gone about our lives the best way we could, still looking vaguely or desperately for something we never got. Some of us are still beating our heads against the cement trying to get this love from people who, like Mother or Father, are unable to give what we need. The cycle repeats itself until it is interrupted and stopped. It’s called unfinished business.

(To be read in context!!!) People who are "cognitively busy" are also more likely to make selfish choices, use sexist language, and make superficial judgments in social situations. Memorizing and repeating digits loosens the hold of System 2 on behavior, but if course cognitive load is not the only cause of weakened self-control.

You’re as pretty as she is.” “Don’t be saying such things loud enough for herself to hear you, or she’ll skin us both.” Touched and amused, she kissed his cheek. And Shawn came through the door. It would have been comical, she decided, and was a pity that no one noticed but herself noticed the way he stopped dead in his tracks, stared, then jolted when the door swung back and slapped him in the ass. I liked how she was trying to make him jealous with Jack. Jack sighed into his beer when Brenna strode out. “She smells like sawdust,” he said more to himself than otherwise. “It’s very pleasant.” “What are you doing sniffing at her?” Shawn demanded. Jack just blinked at him. “What?” “I’ll be back in a minute.” He shoved up the pass-through on the bar, let it fall with a bang that had Aidan cursing him, then rushed through the door after Brenna. “Wait a minute. Mary Brennan? Just a damn minute.” She paused by the door of her truck, and for one of the first times in her life felt the warm glow of pure female satisfaction stream through her. A fine feeling, she decided. A fine feeling altogether. Schooling her face to show mild interest, she turned. “Is there a problem, then?” “Yes, there’s a problem. What are you doing flirting with Jack Brennan that way?” She let her eyebrows rise up under the bill of her cap. “And what business might that be of yours, I’d like to know?” “A matter of days ago you’re asking me to make love with you, and I turn around and you’re cozying up to Jack and making plans to have dinner with some Dubliner.” She waited one beat, then two. “And?” “And?” Flustered and furious, he glared at her. “And it’s not right.” She only lifted a shoulder in dismissal, then turned to open the truck door. “It’s not right,” he repeated, grabbing her again and turning her to face him. “I’m not having it.” “So you said, in clear terms.” “I don’t mean that.” “Oh, well, if you’ve decided you’d like to have sex with me after all, I’ve changed my mind.” “I haven’t decided—” He broke off, staggered. “Changed your mind?

We have got into the habit of admiring colossal bandits, whose opulence is revered by the entire world, yet whose existence, once we stop to examine it, proves to be one long crime repeated ad infinitum, but those same bandits are heaped with glory, honors, and power, their crimes are hallowed by the law of the land, whereas, as far back in history as the eye can see—and history, as you know is my business—everything conspires to show that a venial theft, especially of inglorious foodstuffs, such as bread crusts, ham, or cheese, unfailingly subjects its perpetrator to irreparable opprobrium, the categoric condemnation of the community, major punishment, automatic dishonor, and inexpiable shame, and this for two reasons, first because the perpetrator of such an offense is usually poor, which in itself connotes basic unworthiness, and secondly because his act implies, as it were, a tacit reproach to the community. A poor man’s theft is seen as a malicious attempt at individual redress . . . Where would we be? Note accordingly that in all countries the penalties for petty theft are extremely severe, not only as a means of defending society, but also as a stern admonition to the unfortunate to know their place, stick to their caste, and behave themselves, joyfully resigned to go on dying of hunger and misery down through the centuries forever and ever …

Underlying all this activity—in the customhouses, on the wharves, in every place of business—were numbers. Merchants measured out their wares and negotiated prices; customs officers calculated taxes to be levied on imports; scribes and stewards prepared ships’ manifests, recording the values in long columns using Roman numerals. They would have put their writing implements to one side and used either their fingers or a physical abacus to perform the additions, then picked up pen and parchment once again to enter the subtotals from each page on a final page at the end. With no record of the computation itself, if anyone questioned the answer, the entire process would have to be repeated.

The Endowed Progress Effect Punch cards are often used by retailers to encourage repeat business. With each purchase, customers get closer to receiving a free product or service. These cards are typically awarded empty and in effect, customers start at zero percent complete. What would happen if retailers handed customers punch cards with punches already given? Would people be more likely to take action if they had already made some progress? An experiment sought to answer this very question.[lxvi] Two groups of customers were given punch cards awarding a free car wash once the cards were fully punched. One group was given a blank punch card with 8 squares and the other given a punch card with 10 squares but with two free punches. Both groups still had to purchase 8 car washes to receive a free wash; however, the second group of customers — those that were given two free punches — had a staggering 82 percent higher completion rate. The study demonstrates the endowed progress effect, a phenomenon that increases motivation as people believe they are nearing a goal. Sites such as LinkedIn and Facebook utilize this heuristic to encourage people to divulge more information about themselves when completing their online profiles. On LinkedIn, every user starts with some semblance of progress (figure 19). The next step is to “Improve Your Profile Strength” by supplying additional information.

This distinction matters a great deal. Unlike short-term expediency, long-term self-interest, as the evolutionary biologist Robert Trivers has shown, often leads to behaviours that are indistinguishable from mutually beneficial cooperation. The reason the large fish does not eat its cleaner fish is not because of altruism but because over the long-term, the cleaner fish is more valuable to it alive than dead. The cleaner fish in turn could cheat by ignoring the ectoparasites and eating bits of the host fish’s gills instead, but its long-term future is better if the big fish becomes a repeat customer.* What keeps the relationship honest and mutually beneficial is nothing other than the prospect of repetition.

When the gypsy chief reached this point in his story, someone came to tell him that his presence was required for business concerning his band. As soon as he left, Velásquez spoke and said, ‘I have tried in vain to concentrate all my attention on the gypsy chief’s words but I am unable to discover any coherence whatsoever in them. I do not know who is speaking and who is listening. Sometimes the Marqués de Val Florida is telling the story of his life to his daughter, sometimes it is she who is relating it to the gypsy chief, who in turn is repeating it to us. It is a veritable labyrinth. I had always thought that novels and other works of that kind should be written in several columns like chronological tables.

When the first news of the Nazi camps was published in 1945, there were those who thought the facts might be exaggerated either by Allied war propaganda or by the human tendency to relish 'atrocity stories.' In his column in the London magazine Tribune, George Orwell wrote that, though this might be so, the speculation was not exactly occurring in a vacuum. If you remember what the Nazis did to the Jews before the war, he said, it isn't that difficult to imagine what they might do to them during one. In one sense, the argument over 'Holocaust denial' ends right there. The National Socialist Party seized power in 1933, proclaiming as its theoretical and organising principle the proposition that the Jews were responsible for all the world's ills, from capitalist profiteering to subversive Bolshevism. By means of oppressive legislation, they began to make all of Germany Judenrein, or 'Jew-free.' Jewish businesses were first boycotted and then confiscated. Jewish places of worship were first vandalised and then closed. Wherever Nazi power could be extended—to the Rhineland, to Austria and to Sudeten Czechoslovakia—this pattern of cruelty and bigotry was repeated. (And, noticed by few, the state killing of the mentally and physically 'unfit,' whether Jewish or 'Aryan,' was tentatively inaugurated.) After the war broke out, Hitler was able to install puppet governments or occupation regimes in numerous countries, each of which was compelled to pass its own version of the anti-Semitic 'Nuremberg Laws.' Most ominous of all—and this in plain sight and on camera, and in full view of the neighbours—Jewish populations as distant as Salonika were rounded up and put on trains, to be deported to the eastern provinces of conquered Poland. None of this is, even in the remotest sense of the word, 'deniable.

You burn down an entire town, and don’t even invoke me?” an angry female voice asked from behind me. “I didn’t think you’d be interested,” I shrugged, bending back to my work. “It was a huge whopping fire!” she snorted. “I’m a fire goddess! That’s my primal function! Flaming hells, you were using thermite! Thermite!” she repeated. “How would I not be interested?” “Did no one else invoke you?” I asked, as I continued to work. “Certainly! Hundreds did! There was a fire elemental rolling around in there for a while! I showed up personally! But did my most famous lay worshipper bother to invoke me, and share the exquisite bliss of thousands of degrees of pure combustible magic? Minalan!” she pleaded. “Are you losing interest in me?” “Now, now,” I chuckled, “the truth is I was just busy. Astyral was showing off, and I had to give him my full attention. Having a pretty goddess around, making sex noises while she watched the blaze, might have been distracting.” “I don’t make sex noises!” she declared, defensively. “I . . . I just . . I’m a fire goddess, it’s what I do!” she said, nearly whining.

Over the past 30 years, approximately 300 million people have moved into China’s middle class. And according to the OECD Development Centre, the forecast is for another 200 million people to move into the middle class by 2026. This means the Asia Pacific region, which in 2009 represented 18% of the world’s middle class, will reach 66 percent by 2030. Let’s repeat that. Over the next 15 years, Asia will go from 20 percent to 66 percent of the world’s middle class. At the same time, the developed markets of North America and Europe, which held a combined 54 percent of the global middle class in 2009, are forecast to drop to only 21 percent by 2030. Basically, follow the money. Asia’s middle class consumers are the future. Learn Mandarin.

IN THINKING ABOUT this chapter and about the limits of our perception, a familiar, oft-repeated phrase kept popping into my head: “Hindsight is 20–20.” When we hear it, we normally just nod in agreement—yes, of course—accepting that we can look back on what happened, see it with total clarity, learn from it, and draw the right conclusions. The problem is, the phrase is dead wrong. Hindsight is not 20–20. Not even close. Our view of the past, in fact, is hardly clearer than our view of the future. While we know more about a past event than a future one, our understanding of the factors that shaped it is severely limited. Not only that, because we think we see what happened clearly—hindsight being 20–20 and all—we often aren’t open to knowing more. “We should be careful to get out of an experience only the wisdom that is in it—and stop there,” as Mark Twain once said, “lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid again—and that is well; but also she will never sit down on a cold one anymore.” The cat’s hindsight, in other words, distorts her view. The past should be our teacher, not our master.

System 1 has more influence on behavior when System 2 is busy, and it has a sweet tooth. People who are cognitively busy are also more likely to make selfish choices, use sexist language, and make superficial judgments in social situations. Memorizing and repeating digits loosens the hold of System 2 on behavior, but of course cognitive load is not the only cause of weakened self-control.

Let me repeat once more that great quote by Don Juan in Carlos Castaneda’s A Separate Peace: “The difference between a warrior and an ordinary man is that a warrior sees everything as a challenge, while an ordinary man sees everything as either a blessing or a curse.” So before you start your business, or before you return to it tomorrow, ask yourself the following questions: • What do I wish my life to look like? • How do I wish my life to be on a day-to-day basis? • What would I like to be able to say I truly know in my life, about my life? • How would I like to be with other people in my life—my family, my friends, my business associates, my customers, my employees, my community? • How would I like people to think about me? • What would I like to be doing two years from now? Ten years from now? Twenty years from now? When my life comes to a close? • What specifically would I like to learn during my life—spiritually, physically, financially, technically, intellectually? About relationships? • How much money will I need to do the things I wish to do? By when will I need it? These are just a few of the questions you might ask yourself in the creation of your Primary Aim.

Have you lost your teeny tiny mind, you too-tall, too-skinny, too-crazy jerk?” “Oh, look who’s talking, Miss Let’s Blunder Around the Time Stream and Hang the Consequences! Thanks to you, we’ve got a dead Marc and a live Marc in the same timeline . . . in the same house! Thanks to you, I got chomped on by a dim, blonde, undead, selfish, whorish, blood-sucking leech when I was minding my own business in the past.” “Don’t you call me dim!” “Um. Everyone. Perhaps we should—” Tina began. “Wait, when did this happen?” Marc asked. He had the look of a man desperately trying to buy a vowel. “Past, an hour ago? Past, last year? Help me out.” “Oh, biiiiig surprise!” Laura threw her (perfectly manicured) hands in the air. “Let me guess, you were soooo busy banging your dead husband that you haven’t had time to tell anybody anything.” “I was getting to it,” I whined. “Then after not telling anyone anything and not being proactive—or even active!—you grow up to destroy the world and bring about eternal nuclear winter or whatever the heck that was and how do you deal with your foreknowledge of terrible events to come? Have sex!” “An affirmation of life?” Sinclair suggested. Never, I repeat, never had I loved him more. I was torn between slugging my sister and blowing my husband. Hmm. Laura might have a point about my priorities . . . but jeez. Look at him. Yum. “—even do it and what do you have to say for yourself? Huh?” “You’re just uptight, repressed, smug, antisex, and jealous, you Antichristing morally superior, fundamentally evil bitch.” Laura and Marc gasped. My husband groaned.

Let me repeat, if someone has the means to pay you and simply does not, they do not deserve your business. In fact, it is no longer a business transaction. I believe the term would be slavery. God clearly states that the deceptive actions of these people are a sin. Leviticus, 19:13 says, “You must not cheat your neighbor or rob him. You must not keep a hired worker’s salary all night until morning.

Book publishers needed only to listen to Jeff Bezos himself to have their fears stoked. Amazon’s founder repeatedly suggested he had little reverence for the old “gatekeepers” of the media, whose business models were forged during the analogue age and whose function it was to review content and then subjectively decide what the public got to consume. This was to be a new age of creative surplus, where it was easy for anyone to create something, find an audience, and allow the market to determine the proper economic reward. “Even well meaning gatekeepers slow innovation,” Bezos wrote in his 2011 letter to shareholders. “When a platform is self-service, even the improbable ideas can get tried, because there’s no expert gatekeeper ready to say ‘that will never work!’ And guess what—many of those improbable ideas do work, and society is the beneficiary of that diversity.

After graduating from college, I was expected to find a good job. I didn't and instead dove into entrepreneurial ventures. My family thought I was crazy and proclaimed, “You're wasting a five-year education!” Peers thought I was delusional. Oh dear, delivering pizza and chauffeuring limousines while two business degrees hung from the wall?! Women wouldn't date me because I broke the professional, “college-educated” mold the fairy tale espoused. Going Fastlane and building momentum will require you to turn your back at the people who fart headwinds in your direction. You have to break free of society's gravitational force and their expectations. If you aren't mindful to this natural gravity, life can denigrate into a viscous self-perpetuating cycle, which is society's prescription for normal: Get up, go to work, come home, eat, watch a few episodes of Law and Order, go to bed … then repeat, day after day after day.

It had been a nice night, but not one they’d repeat. Like, ever. Why was he dialing his phone? A few rings later, a familiar voice picked up on the other end. “Whitman.” Dammit, my subconscious really is out to get me. “Matt? Brennan. I was wondering if…” make it something good, “…you…wanted to…” his gaze flew around the room, settling on his DVD shelf, “…watch Star Wars with me?”Star Wars? A hundred DVDs on the shelf and he settled on fucking Star Wars? He was never going to get in Matt’s pants ever again. There was a pause on the other end. Great, I’ve scared him off with my closet geekery. Go me. “Which one?” His heart skipped a beat. Or not.“I have all six.” “My favorite is Strikes Back. I can be at my place in about twenty. I’ll bring food?” Brennan’s eyes squeezed closed and he grinned, kicking his feet in delight. I am such a girl. “You know we can’t watch Strikes Back without immediately going to Return, right?” “We should pace ourselves. Star Wars is serious business. Usually I don’t watch them without consuming about five pounds of Skittles and three bottles of Coke.” “I’ll grab the junk food. We can pull an all -nighter.” “It’s a weeknight.” Matt sounded ridiculously disappointed about the fact, which was so happy-dance-worthy that Brennan almost literally jumped out of his chair. “But maybe we could turn it into a three-part date? Start tonight? End Friday?

He eased the door open, scanned right and left, then slid into the corridor and into the room across it. Machines beeped and hummed, monitoring whatever poor bastard lay in the bed. Staying out of the range of the camera, he slithered against the wall until he could aim the jammer he carried. Even as the alarm sounded he was out and into the next room before the ICU team came running. He repeated the process, grinning as the medicals ran by. He hit a third for good measure, then made the dash to 8-C. By the time they determined it was an electronic glitch, rebooted, did whatever they did for the poor bastards in beds, he’d have done what he’d come to do and be gone. He moved into 8-C. They kept the lights dim, he noted. Rest and quiet was the order of the day. Well, she’d get plenty of both where he was sending her. He moved to the bed, pulled out the vial in his pocket. “Should’ve kept your nose out of our business, stupid bitch.

Under the seeming disorder of the old city, wherever the old city is working successfully, is a marvelous order for maintaining the safety of the streets and the freedom of the city. It is a complex order. Its essence is intricacy of sidewalk use, bringing with it a constant succession of eyes. This order is all composed of movement and change, and although it is life, not art, we may fancifully call it the art form of the city and liken it to the dance — not to a simple-minded precision dance with everyone kicking up at the same time, twirling in unison and bowing off en masse, but to an intricate ballet in which the individual dancers and ensembles all have distinctive parts which miraculously reinforce each other and compose an orderly whole. The ballet of the good city sidewalk never repeats itself from place to place, and in any once place is always replete with new improvisations. The stretch of Hudson Street where I live is each day the scene of an intricate sidewalk ballet. I make my own first entrance into it a little after eight when I put out my garbage gcan, surely a prosaic occupation, but I enjoy my part, my little clang, as the junior droves of junior high school students walk by the center of the stage dropping candy wrapper. (How do they eat so much candy so early in the morning?) While I sweep up the wrappers I watch the other rituals of the morning: Mr Halpert unlocking the laundry's handcart from its mooring to a cellar door, Joe Cornacchia's son-in-law stacking out the empty crates from the delicatessen, the barber bringing out his sidewalk folding chair, Mr. Goldstein arranging the coils of wire which proclaim the hardware store is open, the wife of the tenement's super intendent depositing her chunky three-year-old with a toy mandolin on the stoop, the vantage point from which he is learning English his mother cannot speak. Now the primary childrren, heading for St. Luke's, dribble through the south; the children from St. Veronica\s cross, heading to the west, and the children from P.S 41, heading toward the east. Two new entrances are made from the wings: well-dressed and even elegant women and men with brief cases emerge from doorways and side streets. Most of these are heading for the bus and subways, but some hover on the curbs, stopping taxis which have miraculously appeared at the right moment, for the taxis are part of a wider morning ritual: having dropped passengers from midtown in the downtown financial district, they are now bringing downtowners up tow midtown. Simultaneously, numbers of women in housedresses have emerged and as they crisscross with one another they pause for quick conversations that sound with laughter or joint indignation, never, it seems, anything in between. It is time for me to hurry to work too, and I exchange my ritual farewell with Mr. Lofaro, the short, thick bodied, white-aproned fruit man who stands outside his doorway a little up the street, his arms folded, his feet planted, looking solid as the earth itself. We nod; we each glance quickly up and down the street, then look back at eachother and smile. We have done this many a morning for more than ten years, and we both know what it means: all is well. The heart of the day ballet I seldom see, because part off the nature of it is that working people who live there, like me, are mostly gone, filling the roles of strangers on other sidewalks. But from days off, I know enough to know that it becomes more and more intricate. Longshoremen who are not working that day gather at the White Horse or the Ideal or the International for beer and conversation. The executives and business lunchers from the industries just to the west throng the Dorgene restaurant and the Lion's Head coffee house; meat market workers and communication scientists fill the bakery lunchroom.

FOR MOST OF us, failure comes with baggage—a lot of baggage—that I believe is traced directly back to our days in school. From a very early age, the message is drilled into our heads: Failure is bad; failure means you didn’t study or prepare; failure means you slacked off or—worse!—aren’t smart enough to begin with. Thus, failure is something to be ashamed of. This perception lives on long into adulthood, even in people who have learned to parrot the oft-repeated arguments about the upside of failure. How many articles have you read on that topic alone? And yet, even as they nod their heads in agreement, many readers of those articles still have the emotional reaction that they had as children. They just can’t help it: That early experience of shame is too deep-seated to erase. All the time in my work, I see people resist and reject failure and try mightily to avoid it, because regardless of what we say, mistakes feel embarrassing. There is a visceral reaction to failure: It hurts.

There is an alternative approach to being wrong as fast as you can. It is the notion that if you carefully think everything through, if you are meticulous and plan well and consider all possible outcomes, you are more likely to create a lasting product. But I should caution that if you seek to plot out all your moves before you make them—if you put your faith in slow, deliberative planning in the hopes it will spare you failure down the line—well, you’re deluding yourself. For one thing, it’s easier to plan derivative work—things that copy or repeat something already out there. So if your primary goal is to have a fully worked out, set-in-stone plan, you are only upping your chances of being unoriginal. Moreover, you cannot plan your way out of problems. While planning is very important, and we do a lot of it, there is only so much you can control in a creative environment. In general, I have found that people who pour their energy into thinking about an approach and insisting that it is too early to act are wrong just as often as people who dive in and work quickly. The overplanners just take longer to be wrong (and, when things inevitably go awry, are more crushed by the feeling that they have failed). There’s a corollary to this, as well: The more time you spend mapping out an approach, the more likely you are to get attached to it. The nonworking idea gets worn into your brain, like a rut in the mud. It can be difficult to get free of it and head in a different direction. Which, more often than not, is exactly what you must do.

Language... is a highly ambiguous business. So often, below the word spoken, is the thing known and unspoken... You and I, the characters which grow on a page, most of the time we're inexpressive, giving little away, unreliable, elusive, obstructive, unwilling. But it's out of these attributes that a language arises. A language, I repeat, where under what is said, another thing is being said... There are two silences. One when no word is spoken. The other when perhaps a torrent of language is being employed. The speech we hear is an indication of that which we don't hear. It is a necessary avoidance, a violent, sly, anguished or mocking smokescreen. When true silence falls, we are still left with echo but are nearer nakedness. One way of looking at speech is to say that it is a constant stratagem to cover nakedness. We have heard many times that tired, grimy phrase, "failure of communication", and this phrase has been fixed to my work quite consistently. I believe the contrary. I think that we communicate only too well, in our silence, in what is unsaid, and that what takes place is a continual evasion, desperate rearguard attempts to keep ourselves to ourselves. Communication is too alarming. To enter into someone else's life is too frightening. To disclose to others the poverty within us is too fearsome a possibility. I am not suggesting that no character in a play can ever say what he in fact means. Not at all. I have found that there invariably does come a moment when this happens, when he says something, perhaps, which he has never said before. And where this happens, what he says is irrevocable, and can never be taken back.

This is Winston, our footman and cook,” she told Ian, guessing his thoughts. Straight-faced, she added, “Winston taught me everything I knew about cooking.” Ian’s emotions veered from horror to hilarity, and the footman saw it. “Miss Elizabeth,” the footman pointedly informed Ian, “does not know how to cook. She has always been much too busy to learn.” Ian endured that reprimand without retort because he was thoroughly enjoying Elizabeth’s relaxed mood, and because she had actually been teasing him. As the huffy footman departed, however, Ian glanced at Jordan and saw his narrowed gaze on the man’s back, then he looked at Elizabeth, who was obviously embarrassed. “They think they’re acting out of loyalty to me,” she explained. “They-well, they recognize your name from before. I’ll speak to them.” “I’d appreciate that,” Ian said with amused irritation. To Jordan he added, “Elizabeth’s butler always tries to send me packing.” “Can he hear?” Jordan asked unsympathetically. “Hear?” Ian repeated. “Of course he can.” “Then count yourself lucky,” Jordan replied irritably, and the girls dissolved into gales of laughter. “The Townsende’s butler, Penrose, is quite deaf, you see,” Elizabeth explained.

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum’s built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement—which supports innovation and drives competitive advantage.

Shockers take six months of training and still occasionally kill their users. Why did you implant them in the first place?” “Because you kidnapped me.” “That’s the stupidest thing I’ve ever heard.” “Mr. Rogan.” My voice frosted over. “What I put into my body is my business.” Okay, that didn’t sound right. I gave up and marched out the doors into the sunlight. That was so dumb. Sure, try your magic sex touch on me, what could happen? My whole body was still keyed up, wrapped up in want and anticipation. I had completely embarrassed myself. If I could fall through the floor, I would. “Nevada,” he said behind me. His voice rolled over me, tinted with command and enticing, promising things I really wanted. You’re a professional. Act like one. I gathered all of my will and made myself sound calm. “Yes?” He caught up with me. “We need to talk about this.” “There is nothing to discuss,” I told him. “My body had an involuntary response to your magic.” I nodded at the poster for Crash and Burn II on the wall of the mall, with Leif Magnusson flexing with two guns while wrapped in flames. “If Leif showed up in the middle of this parking lot, my body would have an involuntary response to his presence as well. It doesn’t mean I would act on it.” Mad Rogan gave Leif a dismissive glance and turned back to me. “They say admitting that you have a problem is the first step toward recovery.” He was changing his tactics. Not going to work. “You know what my problem is? My problem is a homicidal pyrokinetic Prime whom I have to bring back to his narcissistic family.” We crossed the road to the long parking lot. Grassy dividers punctuated by small trees sectioned the lot into lanes, and Mad Rogan had parked toward the end of the lane, by the exit ramp. “One school of thought says the best way to handle an issue like this is exposure therapy,” Mad Rogan said. “For example, if you’re terrified of snakes, repeated handling of them will cure it.” Aha. “I’m not handling your snake.” He grinned. “Baby, you couldn’t handle my snake.” It finally sank in. Mad Rogan, the Huracan, had just made a pass at me. After he casually almost strangled a woman in public. I texted to Bern, “Need pickup at Galeria IV.” Getting into Rogan’s car was out of the question.

First, we need to remember that, according to Kelly McGonigal in The Upside of Stress, how we perceive stress is actually the largest determinant of how it affects us. In short: If you think life is challenging you to step up and give your best, you’ll use that energy to do your best and feel energized. If, on the other hand, you think life is threatening you and your well-being, that stress will erode your health and you’ll feel enervated. Part I check in… How are YOU perceiving the stressors in your life? As threats or as challenges? Choose wisely. Now for Part II. In addition to reframing your perspective on stress, here’s a somewhat paradoxical way to alleviate any potential chronic stress: increase your levels of acute, short-term stress. Two ways to do that: physical exercise and short-term projects. For a variety of reasons, engaging in an intense little workout is one of the best ways to mitigate any lingering, chronic stress you may be experiencing. And, remember: If you’re NOT exercising, you’re effectively taking a “Stress Pill” every morning. Not a good idea. Deliberately “stress” your body with a quick, acute bout of physical stress (a.k.a. a workout!) and voilà. You made a dent in your chronic stress. Do that habitually and you might just wipe it out. Then we have short-term projects as a means to mitigate chronic stress. Feeling stressed about something at work (or life)? Get busy on a short-term project with a well-defined, doable near-term goal. Create some opportunities for small wins. Celebrate them. Repeat.

System 1 has more influence on behavior when System 2 is busy, and it has a sweet tooth. People who are cognitively busy are also more likely to make selfish choices, use sexist language, and make superficial judgments in social situations. Memorizing and repeating digits loosens the hold of System 2 on behavior, but of course cognitive load is not the only cause of weakened self-control. A few drinks have the same effect, as does a sleepless night. The self-control of morning people is impaired at night; the reverse is true of night people. Too much concern about how well one is doing in a task sometimes disrupts performance by loading short-term memory with pointless anxious thoughts. The conclusion is straightforward: self-control requires attention and effort. Another way of saying this is that controlling thoughts and behaviors is one of the tasks that System 2 performs.

I tell you, I know what it is.” “What is it? What is it? Is it hard or soft? Harry. Is it blue? Is it red? Does it have polka dots?” It hits Rabbit depressingly that he really wants to be told. Underneath all this I-know-more-about-it-than-you heresies-of-the-early-Church business he really wants to be told about it, wants to be told that it is there, that he’s not lying to all those people every Sunday. As if it’s not enough to be trying to get some sense out of this crazy game you have to carry around this madman trying to swallow your soul. The hot strap of the bag gnaws at his shoulder. “The truth is,” Eccles tells him with womanish excitement, in a voice embarrassed but determined, “you’re monstrously selfish. You’re a coward. You don’t care about right or wrong; you worship nothing except your own worst instincts.” They reach the tee, a platform of turf beside a hunchbacked fruit tree offering fists of taut ivory-colored buds. “Let me go first,” Rabbit says. “ ’Til you calm down.” His heart is hushed, held in mid-beat, by anger. He doesn’t care about anything except getting out of this tangle. He wants it to rain. In avoiding looking at Eccles he looks at the ball, which sits high on the tee and already seems free of the ground. Very simply he brings the clubhead around his shoulder into it. The sound has a hollowness, a singleness he hasn’t heard before. His arms force his head up and his ball is hung way out, lunarly pale against the beautiful black blue of storm clouds, his grandfather’s color stretched dense across the north. It recedes along a line straight as a ruler-edge. Stricken; sphere, star, speck. It hesitates, and Rabbit thinks it will die, but he’s fooled, for the ball makes its hesitation the ground of a final leap: with a kind of visible sob takes a last bite of space before vanishing in falling. “That’s it!” he cries and, turning to Eccles with a grin of aggrandizement, repeats, “That’s it.

In the case of Leo, however, Beatrix assured Christopher that in spite of his sharp tongue, Leo was a caring and loyal brother. "You'll come to like him very well," she said. "But it's no surprise that you feel more comfortable around Cam- you're both foxes." "Foxes?" Christopher had repeated, amused. "Yes. I can always tell what kind of animal a person would be. Foxes are hunters, but they don't rely on brute strength. They're subtle and clever. Fond of outwitting others. And although they sometimes travel far, they always like to come back to a snug, safe home." "I suppose Leo is a lion," Christopher said dryly. "Oh, yes. Dramatic, demonstrative, and he hates being ignored. And sometimes he'll take a swipe at you. But beneath the sharp claws and the growls, he's still a cat." "What animal are you?" "A ferret. We can't help collecting things. When we're awake, we're very busy, but we also like to be still for long periods." She grinned at him. "And ferrets are very affectionate.

On my next-to-last day in the country, I flew into Tokyo from Sapporo and needed to get to Tokyo’s main railroad station, called Shinjuku. I climbed into a taxi at the airport and said to the driver, “Shinjuku station, please.” He didn’t seem to have any idea what I meant. I repeated my request, as articulately as I could, and he looked at me as if I had asked him to take me to Boise. I pulled a map of Tokyo out and showed him Shinjuku station. He studied this with a look of great dissatisfaction, but at length put the car in gear and we set off. We drove for what seemed hours through the endless, numbing sprawl of Tokyo. Eventually we entered a long, deep tunnel—a kind of underground freeway, it seemed. About a mile along, the driver pulled into an emergency parking bay and stopped. He pointed to a metal door cut into the tunnel wall and indicated that I should get out and go through that door. “You want me to go through that door?” I said in disbelief. He nodded robustly and presented me with a bill for about a zillion yen. Everything was beginning to seem more than a touch surreal. He took my money, gave me several small bills in change, and encouraged me to depart, with a little shooing gesture. This was crazy. We were in a tunnel, for crying out loud. If I got out and he drove off, I would be hundreds of feet under Tokyo in a busy traffic tunnel with no sidewalk or other escape. You’ll understand when I say this didn’t feel entirely right. “Through that door there?” I said again, dubiously. He nodded and made another shooing gesture. I got out with my suitcase and went up three metal steps to the door and turned the handle. The door opened. I looked back at the driver. He nodded in encouragement. Ahead of me, lit with what seemed emergency lighting, was the longest flight of stairs I had ever seen. It took a very long while to climb them all. At the top I came to another door, exactly like the one at the bottom. I turned the handle and cautiously opened it, then stepped out onto the concourse of the world’s busiest railway station. I don’t know whether this is the way lots of people get to Shinjuku or whether I am the only person in history ever to have done so. But what I do know is this: it’s why I like to travel.

I know I said this before, but it bears repeating. You know Tate won’t like you staying with me.” “I don’t care,” she said bitterly. “I don’t tell him where to sleep. It’s none of his business what I do anymore.” He made a rough sound. “Would you like to guess what he’s going to assume if you stay the night in my apartment?” She drew in a long breath. “Okay. I don’t want to cause problems between you, not after all the years you’ve been friends. Take me to a hotel instead.” He hesitated uncharacteristically. “I can take the heat, if you can.” “I don’t know that I can. I’ve got enough turmoil in my life right now. Besides, he’ll look for me at your place. I don’t want to be found for a couple of days, until I can get used to my new situation and make some decisions about my future. I want to see Senator Holden and find another apartment. I can do all that from a hotel.” “Suit yourself.” “Make it a moderately priced one,” she added with graveyard humor. “I’m no longer a woman of means. From now on, I’m going to have to be responsible for my own bills.” “You should have poured the soup in the right lap,” he murmured. “Which was?” “Audrey Gannon’s,” he said curtly. “She had no right to tell you that Tate was your benefactor. She did it for pure spite, to drive a wedge between you and Tate. She’s nothing but trouble. One day Tate is going to be sorry that he ever met her.” “She’s lasted longer than the others.” “You haven’t spent enough time talking to her to know what she’ s like. I have,” he added darkly. “She has enemies, among them an ex-husband who’s living in a duplex because she got his house, his Mercedes, and his Swiss bank account in the divorce settlement.” “So that’s where all those pretty diamonds came from,” she said wickedly. “Her parents had money, too, but they spent most of it before they died in a plane crash. She likes unusual men, they say, and Tate’s unusual.” “She won’t go to the reservation to see Leta,” she commented. “Of course not.” He leaned toward her as he stopped at a traffic light. “It’s a Native American reservation!” She stuck her tongue out at him. “Leta’s worth two of Audrey.” “Three,” he returned. “Okay. I’ll find you a hotel. Then I’m leaving town before Tate comes looking for me!” “You might hang a crab on your front door,” she said, tongue-in-cheek. “It just might ward him off.” “Ha!” She turned her eyes toward the bright lights of the city. She felt cold and alone and a little frightened. But everything would work out. She knew it would. She was a grown woman and she could take care of herself. This was her chance to prove it.

Rejecting failure and avoiding mistakes seem like high-minded goals, but they are fundamentally misguided. Take something like the Golden Fleece Awards, which were established in 1975 to call attention to government-funded projects that were particularly egregious wastes of money. (Among the winners were things like an $84,000 study on love commissioned by the National Science Foundation, and a $3,000 Department of Defense study that examined whether people in the military should carry umbrellas.) While such scrutiny may have seemed like a good idea at the time, it had a chilling effect on research. No one wanted to “win” a Golden Fleece Award because, under the guise of avoiding waste, its organizers had inadvertently made it dangerous and embarrassing for everyone to make mistakes. The truth is, if you fund thousands of research projects every year, some will have obvious, measurable, positive impacts, and others will go nowhere. We aren’t very good at predicting the future—that’s a given—and yet the Golden Fleece Awards tacitly implied that researchers should know before they do their research whether or not the results of that research would have value. Failure was being used as a weapon, rather than as an agent of learning. And that had fallout: The fact that failing could earn you a very public flogging distorted the way researchers chose projects. The politics of failure, then, impeded our progress. There’s a quick way to determine if your company has embraced the negative definition of failure. Ask yourself what happens when an error is discovered. Do people shut down and turn inward, instead of coming together to untangle the causes of problems that might be avoided going forward? Is the question being asked: Whose fault was this? If so, your culture is one that vilifies failure. Failure is difficult enough without it being compounded by the search for a scapegoat. In a fear-based, failure-averse culture, people will consciously or unconsciously avoid risk. They will seek instead to repeat something safe that’s been good enough in the past. Their work will be derivative, not innovative. But if you can foster a positive understanding of failure, the opposite will happen. How, then, do you make failure into something people can face without fear? Part of the answer is simple: If we as leaders can talk about our mistakes and our part in them, then we make it safe for others. You don’t run from it or pretend it doesn’t exist. That is why I make a point of being open about our meltdowns inside Pixar, because I believe they teach us something important: Being open about problems is the first step toward learning from them. My goal is not to drive fear out completely, because fear is inevitable in high-stakes situations. What I want to do is loosen its grip on us. While we don’t want too many failures, we must think of the cost of failure as an investment in the future.

Soon it was time for us to leave; the clock had struck midnight, and we had miles to go before we slept. After throwing my bouquet and saying good-byes, Marlboro Man and I ran through the doors of the club and climbed into the back of a smoky black limousine--the vehicle that would take us to the big city miles away, where we’d stay before flying to Australia the next day. As we pulled away from the waving, birdseed-throwing crowd at the front door of the club, we immediately settled into each other’s arms, melting into a puddle of white silk and black boots and sleepy, unbridled romance. It was all so new. New dress…new love…a new country--Australia--that neither of us had ever seen. A new life together. A new life for me. New crystal, silver, china. A newly renovated, tiny cowboy house that would be our little house on the prairie when we returned from our honeymoon. A new husband. My husband. I wanted to repeat it over and over again, wanted to shout it to the heavens. But I couldn’t speak. I was busy. Passion had taken over--a beast had been unleashed. Sleep deprived and exhausted from the celebration of the previous week, once inside the sanctity of the limousine, we were utterly powerless to stop it…and we let it fly. It was this same passion that had gotten us through the early stages of our relationship, and, ultimately, through the choice to wave good-bye to any life I’d ever imagined for myself. To become a part of Marlboro Man’s life instead. It was this same passion that assured me that everything was exactly as it should be. It was the passion that made it all make sense.

Making the most of an experience: Living fully is extolled everywhere in popular culture. I have only to turn on the television at random to be assailed with the following messages: “It’s the best a man can get.” “It’s like having an angel by your side.” “Every move is smooth, every word is cool. I never want to lose that feeling.” “You look, they smile. You win, they go home.” What is being sold here? A fantasy of total sensory pleasure, social status, sexual attraction, and the self-image of a winner. As it happens, all these phrases come from the same commercial for razor blades, but living life fully is part of almost any ad campaign. What is left out, however, is the reality of what it actually means to fully experience something. Instead of looking for sensory overload that lasts forever, you’ll find that the experiences need to be engaged at the level of meaning and emotion. Meaning is essential. If this moment truly matters to you, you will experience it fully. Emotion brings in the dimension of bonding or tuning in: An experience that touches your heart makes the meaning that much more personal. Pure physical sensation, social status, sexual attraction, and feeling like a winner are generally superficial, which is why people hunger for them repeatedly. If you spend time with athletes who have won hundreds of games or with sexually active singles who have slept with hundreds of partners, you’ll find out two things very quickly: (1) Numbers don’t count very much. The athlete usually doesn’t feel like a winner deep down; the sexual conqueror doesn’t usually feel deeply attractive or worthy. (2) Each experience brings diminishing returns; the thrill of winning or going to bed becomes less and less exciting and lasts a shorter time. To experience this moment, or any moment, fully means to engage fully. Meeting a stranger can be totally fleeting and meaningless, for example, unless you enter the individual’s world by finding out at least one thing that is meaningful to his or her life and exchange at least one genuine feeling. Tuning in to others is a circular flow: You send yourself out toward people; you receive them as they respond to you. Notice how often you don’t do that. You stand back and insulate yourself, sending out only the most superficial signals and receive little or nothing back. The same circle must be present even when someone else isn’t involved. Consider the way three people might observe the same sunset. The first person is obsessing over a business deal and doesn’t even see the sunset, even though his eyes are registering the photons that fall on their retinas. The second person thinks, “Nice sunset. We haven’t had one in a while.” The third person is an artist who immediately begins a sketch of the scene. The differences among the three are that the first person sent nothing out and received nothing back; the second allowed his awareness to receive the sunset but had no awareness to give back to it—his response was rote; the third person was the only one to complete the circle: He took in the sunset and turned it into a creative response that sent his awareness back out into the world with something to give. If you want to fully experience life, you must close the circle.

You already know what you know, after all—and, unless your life is perfect, what you know is not enough. You remain threatened by disease, and self-deception, and unhappiness, and malevolence, and betrayal, and corruption, and pain, and limitation. You are subject to all these things, in the final analysis, because you are just too ignorant to protect yourself. If you just knew enough, you could be healthier and more honest. You would suffer less. You could recognize, resist and even triumph over malevolence and evil. You would neither betray a friend, nor deal falsely and deceitfully in business, politics or love. However, your current knowledge has neither made you perfect nor kept you safe. So, it is insufficient, by definition—radically, fatally insufficient. You must accept this before you can converse philosophically, instead of convincing, oppressing, dominating or even amusing. You must accept this before you can tolerate a conversation where the Word that eternally mediates between order and chaos is operating, psychologically speaking. To have this kind of conversation, it is necessary to respect the personal experience of your conversational partners. You must assume that they have reached careful, thoughtful, genuine conclusions (and, perhaps, they must have done the work tha justifies this assumption). You must believe that if they shared their conclusions with you, you could bypass at least some of the pain of personally learning the same things (as learning from the experience of others can be quicker and much less dangerous). You must meditate, too, instead of strategizing towards victory. If you fail, or refuse, to do so, then you merely and automatically repeat what you already believe, seeking its validation and insisting on its rightness. But if you are meditating as you converse, then you listen to the other person, and say the new and original things that can rise from deep within of their own accord. It’s as if you are listening to yourself during such a conversation, just as you are listening to the other person. You are describing how you are responding to the new information imparted by the speaker. You are reporting what that information has done to you—what new things it made appear within you, how it has changed your presuppositions, how it has made you think of new questions. You tell the speaker these things, directly. Then they have the same effect on him. In this manner, you both move towards somewhere newer and broader and better. You both change, as you let your old presuppositions die—as you shed your skins and emerge renewed. A conversation such as this is one where it is the desire for truth itself—on the part of both participants—that is truly listening and speaking. That’s why it’s engaging, vital, interesting and meaningful. That sense of meaning is a signal from the deep, ancient parts of your Being. You’re where you should be, with one foot in order, and the other tentatively extended into chaos and the unknown. You’re immersed in the Tao, following the great Way of Life. There, you’re stable enough to be secure, but flexible enough to transform. There, you’re allowing new information to inform you—to permeate your stability, to repair and improve its structure, and expand its domain. There the constituent elements of your Being can find their more elegant formation. A conversation like that places you in the same place that listening to great music places you, and for much the same reason. A conversation like that puts you in the realm where souls connect, and that’s a real place. It leaves you thinking, “That was really worthwhile. We really got to know each other.” The masks came off, and the searchers were revealed. So, listen, to yourself and to those with whom you are speaking. Your wisdom then consists not of the knowledge you already have, but the continual search for knowledge, which is the highest form of wisdom.

Business leadership is based on two elements: vision and technical competence. Top people in a given industry always embody at least one of those two elements. Sometimes, but rarely, they embody both of them. Simply put, vision is the ability to see what other people don’t. It’s a Ford executive named Lee Iacocca realizing that a market existed for an automobile that was both a racing car and a street vehicle—and coming up with the Mustang. It’s Steven Jobs realizing that computers needed to be sold in a single box, like a television sets, instead of piece by piece. About one hundred years ago, Walter Chrysler was a plant manager for a locomotive company. Then he decided to go into the car business, which was a hot new industry at the time. The trouble was, Walter Chrysler didn’t know a lot about cars, except that they were beginning to outnumber horses on the public roadways. To remedy this problem, Chrysler bought one of the Model T Fords that were becoming so popular. To learn how it worked, he took it apart and put it back together. Then, just to be sure he understood everything, he repeated this. Then, to be absolutely certain he knew what made a car work, he took it apart and put it together forty-eight more times, for a grand total of fifty. By the time he was finished, Chrysler not only had a vision of thousands of cars on American highways, he also had the mechanical details of those cars engraved in his consciousness. Perhaps you’ve seen the play called The Music Man. It’s about a fast-talking man who arrives in a small town with the intention of hugely upgrading a marching band. However, he can’t play any instruments, doesn’t know how to lead a band, and doesn’t really have any musical skills whatsoever. The Music Man is a comedy, but it’s not totally unrealistic. Some managers in the computer industry don’t know how to format a document. Some automobile executives could not change a tire. There was once even a vice president who couldn’t spell potato. It’s not a good idea to lack the fundamental technical skills of your industry, and it’s really not a good idea to get caught lacking them. So let’s see what you can do to avoid those problems.

No matter what level of instruction Marlboro Man gave me, no matter how many pointers, a horse trot for me meant a repeated and violet Slap! Slap! Slap! on the seat of my saddle. My feet were fine--they’d stay securely in the stirrups. But I just couldn’t figure out how to use the muscles in my legs correctly, and I hadn’t yet learned how to post. It was so unpleasant, the whole riding-a-horse business: my bottom would slap, my torso would stiffen, and I’d be sore for days--not to mention that I looked like a complete freak while riding--kind of like a tree trunk with red, stringy hair. Short of taking the rectal temperatures of cows, I’d never felt more out of place doing anything in my life. All of this rushed to the surface when I saw Marlboro Man walking toward me with two of his horses, one of which was clearly meant for me. Where’s my Jeep? I thought. Where’s my torch? I don’t want a horse. My bottom can’t take it. Where’s my Jeep? I’d never wanted to drive a Jeep so much. “Hey,” I said, walking toward him and smiling, trying to appear not only calm but also totally unconcerned about the reality that faced me. “Uh…I thought we were going burning.” I clearly sounded out the g. It was a loud, clanging cymbal. “Oh, we are,” he said, smiling. “But we’ve got to get to some areas the Jeep can’t reach.” My stomach lurched. For more than a couple of seconds, I actually considered feigning illness so I wouldn’t have to go. What can I say? I wondered. That I feel like I’m going to throw up? Or should I just clutch my stomach, groan, then run behind the barn and make dramatic retching sounds? That could be highly effective. Marlboro Man will feel sorry for me and say, “It’s okay…you just go on up to my house and rest. I’ll be back later.” But I don’t think I can go through with it; vomiting is so embarrassing! And besides, if Marlboro Man thinks I vomited, I might not get a kiss today… “Oh, okay,” I said, smiling again and trying to prevent my face from betraying the utter dread that plagued me. I hadn’t noticed, through all my inner torture and turmoil, that Marlboro Man and the horses had been walking closer to me. Before I knew it, Marlboro Man’s right arm was wrapped around my waist while his other hand held the reins of the two horses. In another instant, he pulled me toward him in a tight grip and leaned in for a sweet, tender kiss--a kiss he seemed to savor even after our lips parted. “Good morning,” he said sweetly, grinning that magical grin. My knees went weak. I wasn’t sure if it was the kiss itself…or the dread of riding.

You’re…you’re what? Where?” I stood up and glimpsed myself in the mirror. I was a vision, having changed into satin pajama pants, a torn USC sweatshirt, and polka-dotted toe socks, and to top it off, my hair was fastened in a haphazard knot on the top of my head with a no. 2 Ticonderoga pencil. Who wouldn’t want me? “I’m outside,” he repeated, throwing in a trademark chuckle just to be extra mean. “Get out here.” “But…but…,” I stalled, hurriedly sliding the pencil out of my hair and running around the room, stripping off my pathetic house clothes and searching in vain for my favorite faded jeans. “But…but…I’m in my pajamas.” Another trademark chuckle. “So?” he asked. “You’d better get out here or I’m comin’ in…” “Okay, okay…,” I replied. “I’ll be right down.” Panting, I settled for my second-favorite jeans and my favorite sweater of all time, a faded light blue turtleneck I’d worn so much, it was almost part of my anatomy. Brushing my teeth in ten seconds flat, I scurried down the stairs and out the front door. Marlboro Man was standing outside his pickup, hands inside his pockets, his back resting against the driver-side door. He grinned, and as I walked toward him, he stood up and walked toward me, too. We met in the middle--in between his vehicle and the front door--and without a moment of hesitation, greeted each other with a long, emotional kiss. There was nothing funny or lighthearted about it. That kiss meant business. Our lips separated for a short moment. “I like your sweater,” he said, looking at the light blue cotton rib as if he’d seen it before. I’d hurriedly thrown it on the night we’d met a few months earlier. “I think I wore this to the J-bar that night…,” I said. “Do you remember?” “Ummm, yeah,” he said, pulling me even closer. “I remember.” Maybe the sweater had magical powers. I’d have to be sure to hold on to it. We kissed again, and I shivered in the cold night air. Wanting to get me out of the cold, he led me to his pickup and opened the door so we could both climb in. The pickup was still warm and toasty, like a campfire was burning in the backseat. I looked at him, giggled like a schoolgirl, and asked, “What have you been doing all this time?” “Oh, I was headed home,” he said, fiddling with my fingers. “But then I just turned around; I couldn’t help it.” His hand found my upper back and pulled me closer. The windows were getting foggy. I felt like I was seventeen. “I’ve got this problem,” he continued, in between kisses. “Yeah?” I asked, playing dumb. My hand rested on his left bicep. My attraction soared to the heavens. He caressed the back of my head, messing up my hair…but I didn’t care; I had other things on my mind. “I’m crazy about you,” he said. By now I was on his lap, right in the front seat of his Diesel Ford F250, making out with him as if I’d just discovered the concept. I had no idea how I’d gotten there--the diesel pickup or his lap. But I was there. And, burying my face in his neck, I quietly repeated his sentiments. “I’m crazy about you, too.

Dear KDP Author, Just ahead of World War II, there was a radical invention that shook the foundations of book publishing. It was the paperback book. This was a time when movie tickets cost 10 or 20 cents, and books cost $2.50. The new paperback cost 25 cents – it was ten times cheaper. Readers loved the paperback and millions of copies were sold in just the first year. With it being so inexpensive and with so many more people able to afford to buy and read books, you would think the literary establishment of the day would have celebrated the invention of the paperback, yes? Nope. Instead, they dug in and circled the wagons. They believed low cost paperbacks would destroy literary culture and harm the industry (not to mention their own bank accounts). Many bookstores refused to stock them, and the early paperback publishers had to use unconventional methods of distribution – places like newsstands and drugstores. The famous author George Orwell came out publicly and said about the new paperback format, if “publishers had any sense, they would combine against them and suppress them.” Yes, George Orwell was suggesting collusion. Well… history doesn’t repeat itself, but it does rhyme. Fast forward to today, and it’s the e-book’s turn to be opposed by the literary establishment. Amazon and Hachette – a big US publisher and part of a $10 billion media conglomerate – are in the middle of a business dispute about e-books. We want lower e-book prices. Hachette does not. Many e-books are being released at $14.99 and even $19.99. That is unjustifiably high for an e-book. With an e-book, there’s no printing, no over-printing, no need to forecast, no returns, no lost sales due to out of stock, no warehousing costs, no transportation costs, and there is no secondary market – e-books cannot be resold as used books. E-books can and should be less expensive. Perhaps channeling Orwell’s decades old suggestion, Hachette has already been caught illegally colluding with its competitors to raise e-book prices. So far those parties have paid $166 million in penalties and restitution. Colluding with its competitors to raise prices wasn’t only illegal, it was also highly disrespectful to Hachette’s readers. The fact is many established incumbents in the industry have taken the position that lower e-book prices will “devalue books” and hurt “Arts and Letters.” They’re wrong. Just as paperbacks did not destroy book culture despite being ten times cheaper, neither will e-books. On the contrary, paperbacks ended up rejuvenating the book industry and making it stronger. The same will happen with e-books. Many inside the echo-chamber of the industry often draw the box too small. They think books only compete against books. But in reality, books compete against mobile games, television, movies, Facebook, blogs, free news sites and more. If we want a healthy reading culture, we have to work hard to be sure books actually are competitive against these other media types, and a big part of that is working hard to make books less expensive. Moreover, e-books are highly price elastic. This means that when the price goes down, customers buy much more. We've quantified the price elasticity of e-books from repeated measurements across many titles. For every copy an e-book would sell at $14.99, it would sell 1.74 copies if priced at $9.99. So, for example, if customers would buy 100,000 copies of a particular e-book at $14.99, then customers would buy 174,000 copies of that same e-book at $9.99. Total revenue at $14.99 would be $1,499,000. Total revenue at $9.99 is $1,738,000. The important thing to note here is that the lower price is good for all parties involved: the customer is paying 33% less and the author is getting a royalty check 16% larger and being read by an audience that’s 74% larger. The pie is simply bigger.