“
How're we getting to King's Cross tomorrow, Dad?" asked Fred as they dug into a sumptuous pudding.
"The Ministry's providing a couple of cars," said Mr. Weasley.
Everyone looked up at him.
"Why?" said Percy curiously.
"It's because of you, Perce," said George seriously. "And there'll be little flags on the hoods, with HB on them-"
"-for Humongous Bighead," said Fred.
”
”
J.K. Rowling (Harry Potter and the Prisoner of Azkaban (Harry Potter, #3))
“
If you want some advice—which I'm sure you don't—you guys should lay off on the magic. Christian still thinks you're moving in on Lissa."
"What?" he asked in mock astonishment. "Doesn't he know my heart belongs to you?"
"It does not. And no, he's still worried about it, despite what I've told him."
"You know, I bet if we started making out right now, it would make him feel better."
"If you touch me," I said pleasantly, "I'll provide you with the opportunity to see if you can heal yourself. Then we'd see how badass you really are.
”
”
Richelle Mead (Shadow Kiss (Vampire Academy, #3))
“
Our hearts, they need a mirror, Tessa. We see our better selves in the eyes of those who love us. And there is a beauty that brevity alone provides.” He dropped his gaze, then raised it to hers. “I would give you everything of myself,” he said. “I would give you more in two weeks than most men would give you in a lifetime.
”
”
Cassandra Clare (Clockwork Princess (The Infernal Devices, #3))
“
And I provide much- needed eye candy.
”
”
Veronica Roth (Allegiant (Divergent, #3))
“
Sometimes divulging your vulnerabilities without any kind of filter can make you more human, but then again, it can also provide material that can be used against you.
”
”
Tonya Hurley (Lovesick (Ghostgirl, #3))
“
If you touch me," I said pleasantly, "I'll provide you with the ability to see if you can heal yourself. Then we'd see how bad ass you really are.
”
”
Richelle Mead (Shadow Kiss (Vampire Academy, #3))
“
Illium, with his wings of silver-kissed blue and a face designed to seduce both males and females, not to mention his ability to do the most impossible acrobatics in the air, would provide a worthy diversion. The fact that he’d decided to ditch half his clothing was just icing on the cake.
”
”
Nalini Singh (Archangel's Consort (Guild Hunter, #3))
“
Remind me to give you a salary raise.” I choked on a cough. “For what?” “For the sage counsel—and the other vital services you provide me.” He winked.
”
”
Sarah J. Maas (A Court of Wings and Ruin (A Court of Thorns and Roses, #3))
“
A board-established and led vision is a critical element of effective corporate governance. It provides direction, inspires stakeholders, and guides the company towards a successful future.
”
”
Hendrith Vanlon Smith Jr. (Board Room Blitz: Mastering the Art of Corporate Governance)
“
The world is such a marvel-it gave you trials, but if you were still and concentrated, if you tried to do the right thing, it always provided you with salvation.
”
”
Anna Godbersen (Envy (Luxe, #3))
“
If words can be lethal weapons, I must provide them with an arsenal.
”
”
Orson Scott Card (Xenocide (Ender's Saga, #3))
“
Appearances are significant, and never more than in politics. You can always sway the crowd, provided you have a good story.
”
”
Cassandra Clare (City of Glass (The Mortal Instruments, #3))
“
But ideological purity is a battle cry, it’s not the stable foundation for a unified country. A nation means nothing if it can’t provide for the people in it. You have to act for their sake.
”
”
R.F. Kuang (The Burning God (The Poppy War, #3))
“
You gotta dance with the devil to get out of Hell.
”
”
Jamie McGuire (Eden (Providence, #3))
“
Signs of the Bastard's holy presence tend to be unmistakable, to those who know Him. The screaming, the altercations, the people running in circles - all that was lacking was something bursting into flame, and I was not entirely sure for a moment you weren't going to provide that as well.
”
”
Lois McMaster Bujold (The Hallowed Hunt (World of the Five Gods, #3))
“
Teach a man to fish, and he can provide for others. Teach a man selfishness, and he’ll only be interested in providing for himself.
”
”
Jarod Kintz ($3.33 (the title is the price))
“
What makes you a real girl or boy is that no one laughs at you. If you are imitation or unreal, the rules give you a right to exist provided you do what the real ones or brutes say. What makes you into me or Charles Morgan is that the rules allow all the girls to be better than me and all the boys better than Charles Morgan.
”
”
Diana Wynne Jones (Witch Week (Chrestomanci, #3))
“
Every successful business (1) creates or provides something of value that (2) other people want or need (3) at a price they're willing to pay, in a way that (4) satisfies the purchaser's needs and expectations and (5) provides the business sufficient revenue to make it worthwhile for the owners to continue operation.
”
”
Josh Kaufman (The Personal MBA: A World-Class Business Education in a Single Volume)
“
The U.S. Constitution provides for 3 Federal Offenses. Today there are over 4,500 and counting with every session. A new law is nothing more than our government revealing its lack of creativity.
”
”
T. Rafael Cimino (A Battle of Angels)
“
From this day forward, you won’t walk alone. My heart will be your shelter and my arms will be your home.
”
”
Jamie McGuire (Eden (Providence, #3))
“
The information was kept hidden for the same reason we keep matches from children. In the correct hands, fire can provide illumination... but in the wrong hands, fire can be highly destructive.
”
”
Dan Brown (The Lost Symbol (Robert Langdon, #3))
“
Jason took me by the shoulders—not out of anger, or in a clinging way, but as a brother. “Promise me one thing. Whatever happens, when you get back to Olympus, when you’re a god again, remember. Remember what it’s like to be human.”
A few weeks ago, I would have scoffed. Why would I want to remember any of this?
At best, if I were lucky enough to reclaim my divine throne, I would recall this wretched experience like a scary B-movie that had finally ended. I would walk out of the cinema into the sunlight, thinking Phew! Glad that’s over.
Now, however, I had some inkling of what Jason meant. I had learned a lot about human frailty and human strength. I felt…different toward mortals, having been one of them. If nothing else, it would provide me with some excellent inspiration for new song lyrics!
”
”
Rick Riordan (The Burning Maze (The Trials of Apollo, #3))
“
Deep down, I’d known how this would end all along. I’d sensed it from the moment we’d first met, from the time I’d first glimpsed the Balisarda in his bandolier—two star-crossed lovers brought together by fate or providence. By life and by death. By gods, or perhaps monsters. We would end with a stake and a match.
”
”
Shelby Mahurin (Gods & Monsters (Serpent & Dove, #3))
“
For a thousand years,
and then a thousand more…I will love you.
”
”
Jamie McGuire (Eden (Providence, #3))
“
What can I say to you that I haven't already said? What can I give you that I haven't already given? Is there anything of me that isn't yours already? My body, my mind, my heart, even my soul. Everything that is me belonged to you long before this, and it shall be yours long after this. I will follow you anywhere and everywhere you lead. I will keep you and anyone created with our love safe from all harm. From this day on, I choose you, my beloved, to be my wife. To live with you and laugh with you; to stand by your side, and sleep in your arms; to bring out the best in you always, and, for you, to be the most that I can. I promise to laugh with you in good times, to struggle with you in bad; to wipe your tears with my hands; to comfort you with my words; to mirror you with my soul; and savor every moment, happy or sad, until the end of our lives and beyond.
”
”
Jamie McGuire (Eden (Providence, #3))
“
Understanding did not provide solace or make the pain go away; in many ways, understanding was just more salt in the emotional wound. Ignorance allowed one to fight back with unfettered cruelty. Understanding inspired empathy, which led to guilt, as well as suffering.
She looked at Gavin, supine, unconcerned, contented, and thought that perhaps there was something to being a sociopath. If you didn't have a heart, it couldn't be broken.
”
”
Nenia Campbell (Terrorscape (Horrorscape, #3))
“
You can be any sex you like provided you act male. There's no men and women in the Watch, just a bunch of lads.
”
”
Terry Pratchett (Feet of Clay (Discworld, #19; City Watch, #3))
“
If we wished to gain contentment, we might try such rules as these:
1. Allow thyself to complain of nothing, not even of the weather.
2. Never picture thyself to thyself under any circumstances in which thou art not.
3. Never compare thine own lot with that of another.
4. Never allow thyself to dwell on the wish that this or that had been, or were, otherwise than it was, or is. God Almighty loves thee better and more wisely than thou dost thyself.
5. Never dwell on the morrow. Remember that it is God's, not thine. The heaviest part of sorrow often is to look forward to it. "The Lord will provide.
”
”
Edward Bouverie Pusey
“
When he graduated he’d thought life was going to be like a novel, starring him on his own personal hero’s journey, and that the world would provide him with an endless series of evils to triumph over and life lessons to learn. It took him a while to figure out that wasn’t how it worked.
”
”
Lev Grossman (The Magician's Land (The Magicians, #3))
“
Then there was Asshole Research Transport. ART’s official designation was deep space research vessel. At various points in our relationship, ART had threatened to kill me, watched my favorite shows with me, given me a body configuration change, provided excellent tactical support, talked me into pretending to be an augmented human security consultant, saved my clients’ lives, and had cleaned up after me when I had to murder some humans. (They were bad humans.)
”
”
Martha Wells (Rogue Protocol (The Murderbot Diaries, #3))
“
A mother's love is everything, Jared. It is what brings a child into this world. It is what molds their entire being. When a mother sees her child in danger, she is literally capable of anything. Mother have lifted cars off of their children, and destroyed entire dynasties. A mother's love is the strongest energy known to man. You must that love, and it's power.
”
”
Jamie McGuire (Eden (Providence, #3))
“
Wife, to him, was someone who stood for stability, for
coming home, for dealing with all the shit he wasn’t able to deal with. For providing a real life and not this insanity.
”
”
Aleksandr Voinov (Special Forces (Special Forces, #1-3))
“
Nothing is one hundred percent reliable this side of paradise, except that your cell-phone provider will never fulfill the service promises that you were naïve enough to believe.
”
”
Dean Koontz (Brother Odd (Odd Thomas, #3))
“
I have been Madoc’s protégé and Dain’s creature. I don’t know how to win any other way but theirs. It is no recipe for being a hero, but it is a recipe for success. I know how to drive a knife through my own hand. I know how to hate and be hated. And I know how to win the day, provided I am willing to sacrifice everything good in me for it.
I said that if I couldn’t be better than my enemies, then I would become worse. Much, much worse.
”
”
Holly Black (The Queen of Nothing (The Folk of the Air, #3))
“
Let us define our terms. A woman who writes her lover four letters a day is not a graphomaniac, she is simply a woman in love. But my friend who xeroxes his love letters so he can publish them someday--my friend is a graphomaniac. Graphomania is not a desire to write letters, diaries, or family chronicles (to write for oneself or one's immediate family); it is a desire to write books (to have a public of unknown readers). In this sense the taxi driver and Goethe share the same passion. What distinguishes Goethe from the taxi driver is the result of the passion, not the passion itself.
"Graphomania (an obsession with writing books) takes on the proportions of a mass epidemic whenever a society develops to the point where it can provide three basic conditions:
1. a high degree of general well-being to enable people to devote their energies to useless activities;
2. an advanced state of social atomization and the resultant general feeling of the isolation of the individual;
3. a radical absence of significant social change in the internal development of the nation. (In this connection I find it symptomatic that in France, a country where nothing really happens, the percentage of writers is twenty-one times higher than in Israel. Bibi [character from the book] was absolutely right when she claimed never to have experienced anything from the outside. It is this absence of content, this void, that powers the moter driving her to write).
"But the effect transmits a kind of flashback to the cause. If general isolation causes graphomania, mass graphomania itself reinforces and aggravates the feeling of general isolation. The invention of printing originally promoted mutual understanding. In the era of graphomania the writing of books has the opposite effect: everyone surrounds himself with his own writings as with a wall of mirrors cutting off all voices from without.
”
”
Milan Kundera (The Book of Laughter and Forgetting)
“
I have passed days thinking of these matters, out in the silent woods, and I have come to the opinion, boy, that as Providence rules all things, no gift is bestowed without some wise and reasonable end.
”
”
James Fenimore Cooper (The Pathfinder: Leatherstocking Tales #3)
“
I felt like Winnie the Pooh trying to squeeze into the honey tree.
”
”
Jamie McGuire (Eden (Providence, #3))
“
Our hearts, they need a mirror, Tessa. We see our better selves in the eyes of those who love us. And there is a beauty that brevity alone provides.
”
”
Cassandra Clare (Clockwork Princess (The Infernal Devices, #3))
“
Annabel looked down. Her hands were shaking. She couldn't do this. Not yet. She couldn't face the man she'd kissed who happened to be the heir to the man she didn't want to kiss but whos she probably was going to marry. Oh yes, and she could not forget that if she did marry the man she didn't want to kiss, she was likely to provide him with a new heir, thus cutting off the man she did want to kiss.
”
”
Julia Quinn (Ten Things I Love About You (Bevelstoke, #3))
“
I judge you unfortunate because you have never lived through misfortune. You have passed through life without an opponent—no one can ever know what you are capable of, not even you.” —SENECA, ON PROVIDENCE, 4.3
”
”
Ryan Holiday (The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living: Featuring new translations of Seneca, Epictetus, and Marcus Aurelius)
“
If there be a fate that is sometimes cruel to me, there surely is a kind and merciful Providence which watches over me.
”
”
Edgar Rice Burroughs (The Warlord of Mars (Barsoom, #3))
“
Earth was treated as a knowledge battery: After it was charged fully with Trisolaran knowledge, it would provide more power.
”
”
Liu Cixin (Death's End (Remembrance of Earth’s Past, #3))
“
Providence ever turns bad to the good, if you have eyes to see it.
”
”
D.M. Cornish (Factotum (Monster Blood Tattoo, #3) (The Foundling's Tale, #3))
“
Morrison kept looking to everyone else, probably hoping someone would provide him with an opinion, because he wasn’t ready to have one of his own.
”
”
Neal Shusterman (The Toll (Arc of a Scythe Book 3))
“
Baby, it’s not time’s job to rid you of your insecurities. It’s mine. If a man loves his woman right, protects her, provides for her and cherishes every single facet of her complex personality, then there will be no need for insecurities.
”
”
Jaymin Eve (Crais (Walker Saga, #3))
“
You amaze me," he said then, reaching out to lay the toy on her pillow. That wasn't where he had gotten it from. "You bring a toy to do a man's job, knowing the man is more than willing to provide the service. Where does that make sense, Chay?
”
”
Lora Leigh (Nauti Dreams (Nauti, #3))
“
I’m just saying you should pick a man who knows that he’s not worthy of you and who will dedicate his life to provide for you and protect you.” He presses another piece of gauze next to the first one. I wince again. “And make sure he’s kind to you and treats you with respect in every way. Otherwise, he can expect a visit from me.” His voice is hard and unmerciful.
”
”
Susan Ee (End of Days (Penryn & the End of Days, #3))
“
There is a distinct difference between the ability to create life and the innate need to protect it; to cherish it. The life you've created is the one being you love most in the universe, and that intense love evolves into something that goes far beyond a sense of duty. It is instinct; pure and undeniable. As a direct result, one must neglect all else to preserve it. Even those we have claimed to love before.
”
”
Jamie McGuire (Eden (Providence, #3))
“
Ryan held out his hands. "What the hell is this? Beat The Shit Out Of Ryan Week?" "I didn't think you'd mind, since you're always insisting upon getting yourself hospitalized,"Claire said.
Ryan's face screwed into disgust. "That was uncalled for."
"The truth hurts, baby."
He smiled. "If you're going to talk to me like that, you can insult me all day long."
Claire pulled her car keys from her pocket, and then pulled on Ryan's hand. "I meant that you're a baby. It wasn't a term of endearment."
"Yeah, right.
”
”
Jamie McGuire (Eden (Providence, #3))
“
The crisis of physical hunger is essentially a crisis of faith. What or whom will you trust to meet your most basic needs? Will you trust the God who made human bodies, or will you seek your own way? (Deuteronomy 8:1-3)
”
”
Charles R. Swindoll
“
I'm an expert in homo sapiens behavior. They can rationalize anything. Take war. They'll bankrupt their economies, sacrifie the best of their young, unleash a bloodbath that impresses even me, at the expense of providing shelter, food, and medicine for their own people. Compared to that, the sale of a few women is trivial.
”
”
Mario Acevedo (The Undead Kama Sutra (Felix Gomez, #3))
“
Xav sprinkled olive oil on his lettuce. 'Lola was very particular that it all had to fit properly.'
'Lola?' squeaked Diamond. I wanted to warn her not to rise to the bait Xav was dangling in front of her but it was too late.
Xav added some Parmesan and pepper. 'Suspicious, Diamond? You should be. This is a bachelor party I'm organizing, not a school outing, and it is going to tick all of Trace's boxes. Lola is either a very efficient water sports instructor or an exotic dancing girl; I'll leave it your imagination.'
I rolled my eyes at Diamond. 'Myabe she's both. I mean the guys will really go for that, I guess. Don't worry,Di, Luigi and his crew will not disappoint us girls.' Luigi was in fact Contessa Nicoletta's little bespectacled chef with whom I had been consulting about the menu for Friday, but the Benedicts weren't to know that. 'He has promised to provide something suitably spicy for our tastes.
”
”
Joss Stirling (Seeking Crystal (Benedicts, #3))
Jamie McGuire (Providence Trilogy Bundle (Providence, #1-3))
“
Animals are a lot like humans for when we are happy our immunity is strong and love and life force races through our veins. When we are depressed our immunity runs low and we can easily get sick. Many pet parents are very careful about feeding the right food, providing plenty of exercise and buying the right toys and treats. Not that those things aren’t important too, for they are, but the best thing you can do for us is to make yourself happy because when you are happy then we are happy too.
”
”
Kate McGahan (Jack McAfghan: Return from Rainbow Bridge: A Dog's Afterlife Story of Loss, Love and Renewal (Jack McAfghan Pet Loss Series Book 3))
“
…growing pale and sober with the thought that her fate was soon to be decided; for, like all young people, she was sure that her whole life could be settled by one human creature, quite forgetting how wonderfully Providence trains us by disappointment, surprises us with unexpected success, and turns our seeming trials into blessing.
”
”
Louisa May Alcott (Jo's Boys (Little Women, #3))
“
Because Shadowhunters must also guard mundanes from knowing about our world, you must also sometimes take control of the writing of that history. By this I mean you have to cover things up. You need to provide a plausible explanation for what’s happened—one that does not involve demons.”
“Like Men in Black,” Simon whispered to George.
”
”
Cassandra Clare (The Whitechapel Fiend (Tales from the Shadowhunter Academy, #3))
“
Children are always a joy, but pain, too. And they all must lead their own lives. Even Mut will let Her children go their own way, some day, but I fear for us if we ever neglect Her. If we forget to respect our Great Earth Mother, She will withhold Her blessings, and no longer provide for us.
”
”
Jean M. Auel (The Mammoth Hunters (Earth's Children, #3))
“
If you want what’s best for your kids, one surefire way to provide them with a healthy, happy home is to make sure they have lesbian parents. In the longest-running study of lesbian families to date,2 zero percent of children reported physical or sexual abuse—not a one. In the general population, 26 percent of children report physical abuse and 8.3 percent report sexual abuse.
”
”
Jessica Valenti (Why Have Kids?: A New Mom Explores the Truth About Parenting and Happiness)
“
1. Bangladesh.... In 1971 ... Kissinger overrode all advice in order to support the Pakistani generals in both their civilian massacre policy in East Bengal and their armed attack on India from West Pakistan.... This led to a moral and political catastrophe the effects of which are still sorely felt. Kissinger’s undisclosed reason for the ‘tilt’ was the supposed but never materialised ‘brokerage’ offered by the dictator Yahya Khan in the course of secret diplomacy between Nixon and China.... Of the new state of Bangladesh, Kissinger remarked coldly that it was ‘a basket case’ before turning his unsolicited expertise elsewhere.
2. Chile.... Kissinger had direct personal knowledge of the CIA’s plan to kidnap and murder General René Schneider, the head of the Chilean Armed Forces ... who refused to countenance military intervention in politics. In his hatred for the Allende Government, Kissinger even outdid Richard Helms ... who warned him that a coup in such a stable democracy would be hard to procure. The murder of Schneider nonetheless went ahead, at Kissinger’s urging and with American financing, just between Allende’s election and his confirmation.... This was one of the relatively few times that Mr Kissinger (his success in getting people to call him ‘Doctor’ is greater than that of most PhDs) involved himself in the assassination of a single named individual rather than the slaughter of anonymous thousands. His jocular remark on this occasion—‘I don’t see why we have to let a country go Marxist just because its people are irresponsible’—suggests he may have been having the best of times....
3. Cyprus.... Kissinger approved of the preparations by Greek Cypriot fascists for the murder of President Makarios, and sanctioned the coup which tried to extend the rule of the Athens junta (a favoured client of his) to the island. When despite great waste of life this coup failed in its objective, which was also Kissinger’s, of enforced partition, Kissinger promiscuously switched sides to support an even bloodier intervention by Turkey. Thomas Boyatt ... went to Kissinger in advance of the anti-Makarios putsch and warned him that it could lead to a civil war. ‘Spare me the civics lecture,’ replied Kissinger, who as you can readily see had an aphorism for all occasions.
4. Kurdistan. Having endorsed the covert policy of supporting a Kurdish revolt in northern Iraq between 1974 and 1975, with ‘deniable’ assistance also provided by Israel and the Shah of Iran, Kissinger made it plain to his subordinates that the Kurds were not to be allowed to win, but were to be employed for their nuisance value alone. They were not to be told that this was the case, but soon found out when the Shah and Saddam Hussein composed their differences, and American aid to Kurdistan was cut off. Hardened CIA hands went to Kissinger ... for an aid programme for the many thousands of Kurdish refugees who were thus abruptly created.... The apercu of the day was: ‘foreign policy should not he confused with missionary work.’ Saddam Hussein heartily concurred.
5. East Timor. The day after Kissinger left Djakarta in 1975, the Armed Forces of Indonesia employed American weapons to invade and subjugate the independent former Portuguese colony of East Timor. Isaacson gives a figure of 100,000 deaths resulting from the occupation, or one-seventh of the population, and there are good judges who put this estimate on the low side. Kissinger was furious when news of his own collusion was leaked, because as well as breaking international law the Indonesians were also violating an agreement with the United States.... Monroe Leigh ... pointed out this awkward latter fact. Kissinger snapped: ‘The Israelis when they go into Lebanon—when was the last time we protested that?’ A good question, even if it did not and does not lie especially well in his mouth.
It goes on and on and on until one cannot eat enough to vomit enough.
”
”
Christopher Hitchens
“
From: mavenger@gmail.com
To: jworthington90@yahoo.com
Subject: You, Me, Becca Arrington's House, Your Penis,
Etc.
Dear Mr. Worthington,
1.$200 in cash should be provided to each of the 12 people whose bikes your collegues destroyed via Chevy Tahoe. This shouldn't be a problem, given your magnificent wealth.
2.This graffiti situation in the girls' bathroom has to stop.
3.Water guns? With pee? Really? Grow up.
4.You should treat your fellow students with respect, particularly those less socially fortunate than you.
5.You should probably instruct members of your clan to behave in similarly considerate ways.
"I realize that it will be very difficult to accomplish some of these task. But then again, It will also be very difficult not to share the attached photograph with the world.
”
”
John Green (Paper Towns)
“
Hadrian gestured toward the sentinel. “So, what’s going on between you and Thranic, anyway? He appears to really hate you—even more than most people.”
Royce did not look in his direction. He sat nonchalantly, pretending to ignore the world, as if they were the only two aboard. “Funny thing, that. I never met him, never heard of him until this voyage, and yet I know him rather well, and he knows me.”
“Thank you, Mr. Esrahaddon. Can you provide me with perhaps a more cryptic answer?”
Royce smiled. “I see why he does it now. It’s rather fun.
”
”
Michael J. Sullivan (Rise of Empire (The Riyria Revelations, #3-4))
“
Before, Sazed had looked at the doctrines themselves. This time, he found himself studying the people who had believed, or what he could find of them. As he read their words over again in his mind, he began to see something. The faiths he had looked at, they couldn't be divorced from the people who had adhered to them. In the abstract, those religions were stale. However, as he read the words of the people—really read them—he began to see patterns.
Why did they believe? Because they saw miracles. Things one man took as chance, a man of faith took as a sign. A loved one recovering from disease, a fortunate business deal, a chance meeting with a long lost friend. It wasn't the grand doctrines or the sweeping ideals that seemed to make believers out of men. It was the simple magic in the world around them.
What was it Spook said? Sazed thought, sitting in the shadowy kandra cavern. That faith was about trust. Trusting that somebody was watching. That somebody would make it all right in the end, even though things looked terrible at the moment.
To believe, it seemed, one had to want to believe. It was a conundrum, one Sazed had wrestled with. He wanted someone, something, to force him to have faith. He wanted to have to believe because of the proof shown to him.
Yet, the believers whose words now filled his mind would have said he already had proof. Had he not, in his moment of despair, received an answer? As he had been about to give up, TenSoon had spoken. Sazed had begged for a sign, and received it.
Was it chance? Was it providence?
In the end, apparently, it was up to him to decide. He slowly returned the letters and journals to his metalminds, leaving his specific memory of them empty—yet retaining the feelings they had prompted in him. Which would he be? Believer or skeptic? At that moment, neither seemed a patently foolish path.
I do want to believe, he thought. That's why I've spent so much time searching. I can't have it both ways. I simply have to decide.
Which would it be? He sat for a few moments, thinking, feeling, and—most important—remembering.
I sought help, Sazed thought. And something answered.
Sazed smiled, and everything seemed a little bit brighter. Breeze was right, he thought, standing and organizing his things as he prepared to go. I was not meant to be an atheist.
”
”
Brandon Sanderson (The Hero of Ages (Mistborn, #3))
“
In the United States the legacy of settler colonialism can be seen in the endless wars of aggression and occupations; the trillions spent on war machinery, military bases, and personnel instead of social services and quality public education; the gross profits of corporations, each of which has greater resources and funds than more than half the countries in the world yet pay minimal taxes and provide few jobs for US citizens; the repression of generation after generation of activists who seek to change the system; the incarceration of the poor, particularly descendants of enslaved Africans; the individualism, carefully inculcated, that on the one hand produces self-blame for personal failure and on the other exalts ruthless dog-eat-dog competition for possible success, even though it rarely results; and high rates of suicide, drug abuse, alcoholism, sexual violence against women and children, homelessness, dropping out of school, and gun violence.
”
”
Roxanne Dunbar-Ortiz (An Indigenous Peoples' History of the United States (ReVisioning American History, #3))
“
Deryn had been there every step of the way.
“We are connected, aren’t we?”
“Aye,” she said, still chewing. “And for us to meet at all, I had to pretend to be a boy. Fancy that.”
“Barking destiny,” Bovril said, then burped.
Alek put his hands up in surrender. There were worse things than being connected to Deryn Sharp. In fact, the simple fact that she was smiling sent a wave of relief through him—she was his ally again, his friend. Providence seemed to be saying that she always would be.
All at once a fist around his heart loosened its grip.
“It was awful, being at war with you.”
Deryn laughed. “I missed you, too, daft prince.
”
”
Scott Westerfeld (Goliath (Leviathan, #3))
“
Really? I'm trying to place you. It seems like we've met before." Did I just issue him a pick up line? Fantastic, I've now sunk to the level of desperate teenage boys everywhere.
”
”
Jamie McGuire (Providence Trilogy Bundle (Providence, #1-3))
“
Why Do People become Shadowhunters, by Magnus Bane
This Codex thing is very silly. Downworlders talk about the Codex like it is some great secret full of esoteric knowledge, but really itès a Boy Scout manual.
One thing that it mysteriously doesnèt address is why people become Shadowhunters. And you should know that people become Shadowhunters for many stupid reasons.
So here is an addition to your copy.
Greetings, aspiring young Shadowhunter-to-be- or possibly already technically a Shadowhunter. I canèt remember whether you drink from the Cup first or get the book first. Regardless, you have just been recruited by the Monster Police. You may be wondering, why? Why of all the mundanes out there was I selected and invited to this exclusive club made up largely, at least from a historical perspective, of murderous psychopaths?
Possible Reasons Why
1. You possess a stout heart, strong will, and able body.
2. You possess a stout body, able will, and strong heart.
3. Local Shadowhunters are ironically punishing you by making you join them.
4. You were recruited by a local institute to join the Nephilim as an ironic punishment for your mistreatment of Downworlders.
5. Your home , village, or nation is under siege by demons.
6. You home, village, or nation is under siege by rogue Downworlders.
7. You were in the wrong place at the wrong time.
8.You know too much, and should be recruited because the secrecy of the Shadow World has already been compromised for you.
9. You know too little; it would be helpful to the Shadowhunters if you knew more.
10. You know exactly the right amount, making you a natural recruit.
11. You possess a natural resistance to glamour magic and must be recruited to keep you quiet and provide you with some basic protection.
12. You have a compound last name already and have convinced someone important that yours is a Shadowhunter family and the Shadowhunteriness has just been weakened by generations of bad breeding.
13. You had a torrid affair with a member of the Nephilim council and now he's trying to cover his tracks.
14. Shadowhunters are concerned they are no longer haughty and condescending enough-have sought you out to add a much needed boost of haughty condescension.
15. You have been bitten by a radioactive Shadowhunter, giving you the proportional strength and speed of a Shadowhunter.
16. Large bearded man on flying motorcycle appeared to take you away to Shadowhunting school.
17. Your mom has been in hiding from your evil dad, and you found out you're a Shadowhunter only a few weeks ago.
That's right. Seventeen reasons. Because that's how many I came up with. Now run off, little Shadowhunter, and learn how to murder things. And be nice to Downworlders.
”
”
Cassandra Clare (The Shadowhunter's Codex)
“
Jared,” I whispered. I held his hand, and then placed the ring around the tip of his finger. “I choose you as my best friend, and my love for life. I promise you my deepest love, my fullest devotion, my most tender care…through the pressures of the present and the uncertainties of the future, I promise to be faithful to you. It wasn’t until just now that I recognize that this wasn’t coincidence, or a battle. We were always meant for each other. Our love is heaven sent, and I promise to honor that forever and always. From this day forward, you won’t walk alone. My heart will be your shelter and my arms will be your home.
”
”
Jamie McGuire (Eden (Providence, #3))
“
There are six canons of conservative thought:
1) Belief in a transcendent order, or body of natural law, which rules society as well as conscience. Political problems, at bottom, are religious and moral problems. A narrow rationality, what Coleridge called the Understanding, cannot of itself satisfy human needs. "Every Tory is a realist," says Keith Feiling: "he knows that there are great forces in heaven and earth that man's philosophy cannot plumb or fathom." True politics is the art of apprehending and applying the Justice which ought to prevail in a community of souls.
2) Affection for the proliferating variety and mystery of human existence, as opposed to the narrowing uniformity, egalitarianism, and utilitarian aims of most radical systems; conservatives resist what Robert Graves calls "Logicalism" in society. This prejudice has been called "the conservatism of enjoyment"--a sense that life is worth living, according to Walter Bagehot "the proper source of an animated Conservatism."
3) Conviction that civilized society requires orders and classes, as against the notion of a "classless society." With reason, conservatives have been called "the party of order." If natural distinctions are effaced among men, oligarchs fill the vacuum. Ultimate equality in the judgment of God, and equality before courts of law, are recognized by conservatives; but equality of condition, they think, means equality in servitude and boredom.
4) Persuasion that freedom and property are closely linked: separate property from private possession, and Leviathan becomes master of all. Economic levelling, they maintain, is not economic progress.
5) Faith in prescription and distrust of "sophisters, calculators, and economists" who would reconstruct society upon abstract designs. Custom, convention, and old prescription are checks both upon man's anarchic impulse and upon the innovator's lust for power.
6) Recognition that change may not be salutary reform: hasty innovation may be a devouring conflagration, rather than a torch of progress. Society must alter, for prudent change is the means of social preservation; but a statesman must take Providence into his calculations, and a statesman's chief virtue, according to Plato and Burke, is prudence.
”
”
Russell Kirk (The Conservative Mind: From Burke to Eliot)
“
So I devised a way for you to create anew, and Know, Who You Are in your experience. I did this by providing you with: 1. Relativity—a system wherein you could exist as a thing in relationship to something else. 2. Forgetfulness—a process by which you willingly submit to total amnesia, so that you can not know that relativity is merely a trick, and that you are All of It. 3. Consciousness—a state of Being in which you grow until you reach full awareness, then becoming a True and Living God, creating and experiencing your own reality, expanding and exploring that reality, changing and re-creating that reality as you stretch your consciousness to new limits—or shall we say, to no limit.
”
”
Neale Donald Walsch (The Complete Conversations with God)
“
Article 19
1. Everyone shall have the right to hold opinions without interference.
2. Everyone shall have the right to freedom of expression; this right shall include freedom to seek, receive and impart information and ideas of all kinds, regardless of frontiers, either orally, in writing or in print, in the form of art, or through any other media of his choice.
3. The exercise of the rights provided for in paragraph 2 of this article carries with it special duties and responsibilities. It may therefore be subject to certain restrictions, but these shall only be such as are provided by law and are necessary:
(a) For respect of the rights or reputations of others;
(b) For the protection of national security or of public order (ordre public), or of public health or morals.
”
”
International Covenant on Civil and Political Rights
“
Or, because we are not yet able to predict which of our children will become violent as adults, and may never be, that $3 million could have been used to provide seven struggling young people, including Isaiah, with once-a-week counseling over the same period. This is a core idea behind the so-called social safety net. Catch those in need, not knowing which of them, without help, will become much more destructive in the future and much more expensive to the rest of society.
”
”
Eli Sanders (While the City Slept: A Love Lost to Violence and a Wake-Up Call for Mental Health Care in America)
“
FACILITATORS EXPERIENCE mysterious emotions, fear, anger and numbness when working with groups and large organizations. That’s because group processes bring up abuse issues from the past. Understanding your own psychology better will make you a more effective facilitator by helping you (1) be sensitive to others, (2) remain centered and not go into shock when you are attacked, and (3) maintain equanimity and provide the group with a sense of safety when the group looks to you for protection in stormy times.
”
”
Arnold Mindell (Sitting in the Fire: Large Group Transformation Using Conflict and Diversity)
“
Okay, just so we're clear," Piper said, "I'll show you where Jason and I entered the maze, but I'm not doing the stereotypical Native American tracker thing. I don't know tracking. I'm not your guide."
We all readily agreed, as one does when delivered an ultimatum by a friend with strong opinions and poison darts.
"Also," she continued, "if any of you find the need for spiritual guidance on this quest, I am not here to provide that service. I'm not going to dispense bits of ancient Cherokee wisdom."
"Very well," I aid. "Though as a former prophecy god, I enjoy bits of spiritual wisdom."
"Then you'll have to ask the satyr," Piper said.
Grover cleared his throat. "Um, recycling is good karma?"
"There you go," Piper said.
”
”
Rick Riordan (The Burning Maze (The Trials of Apollo, #3))
“
10 ways to raise a wild child. Not everyone wants to raise wild, free thinking children. But for those of you who do, here's my tips:
1. Create safe space for them to be outside for a least an hour a day. Preferable barefoot & muddy.
2. Provide them with toys made of natural materials. Silks, wood, wool, etc...Toys that encourage them to use their imagination. If you're looking for ideas, Google: 'Waldorf Toys'. Avoid noisy plastic toys. Yea, maybe they'll learn their alphabet from the talking toys, but at the expense of their own unique thoughts. Plastic toys that talk and iPads in cribs should be illegal. Seriously!
3. Limit screen time. If you think you can manage video game time and your kids will be the rare ones that don't get addicted, then go for it. I'm not that good so we just avoid them completely. There's no cable in our house and no video games. The result is that my kids like being outside cause it's boring inside...hah! Best plan ever! No kid is going to remember that great day of video games or TV. Send them outside!
4. Feed them foods that support life. Fluoride free water, GMO free organic foods, snacks free of harsh preservatives and refined sugars. Good oils that support healthy brain development. Eat to live!
5. Don't helicopter parent. Stay connected and tuned into their needs and safety, but don't hover. Kids like adults need space to roam and explore without the constant voice of an adult telling them what to do. Give them freedom!
6. Read to them. Kids don't do what they are told, they do what they see. If you're on your phone all the time, they will likely be doing the same thing some day. If you're reading, writing and creating your art (painting, cooking...whatever your art is) they will likely want to join you. It's like Emilie Buchwald said, "Children become readers in the laps of their parents (or guardians)." - it's so true!
7. Let them speak their truth. Don't assume that because they are young that you know more than them. They were born into a different time than you. Give them room to respectfully speak their mind and not feel like you're going to attack them. You'll be surprised what you might learn.
8. Freedom to learn. I realize that not everyone can homeschool, but damn, if you can, do it! Our current schools system is far from the best ever. Our kids deserve better. We simply can't expect our children to all learn the same things in the same way. Not every kid is the same. The current system does not support the unique gifts of our children. How can they with so many kids in one classroom. It's no fault of the teachers, they are doing the best they can. Too many kids and not enough parent involvement. If you send your kids to school and expect they are getting all they need, you are sadly mistaken. Don't let the public school system raise your kids, it's not their job, it's yours!
9. Skip the fear based parenting tactics. It may work short term. But the long term results will be devastating to the child's ability to be open and truthful with you. Children need guidance, but scaring them into listening is just lazy. Find new ways to get through to your kids. Be creative!
10. There's no perfect way to be a parent, but there's a million ways to be a good one. Just because every other parent is doing it, doesn't mean it's right for you and your child. Don't let other people's opinions and judgments influence how you're going to treat your kid. Be brave enough to question everything until you find what works for you. Don't be lazy! Fight your urge to be passive about the things that matter. Don't give up on your kid. This is the most important work you'll ever do. Give it everything you have.
”
”
Brooke Hampton
“
1. Figure out what people really care about, not what they say they care about. 2. Incentivize them on the dimensions that are valuable to them but cheap for you to provide. 3. Pay attention to how people respond; if their response surprises or frustrates you, learn from it and try something different. 4. Whenever possible, create incentives that switch the frame from adversarial to cooperative. 5. Never, ever think that people will do something just because it is the “right” thing to do. 6. Know that some people will do everything they can to game the system, finding ways to win that you never could have imagined. If only to keep yourself sane, try to applaud their ingenuity rather than curse their greed.
”
”
Steven D. Levitt (Think Like a Freak)
“
Although most psychotherapeutic approaches "agree that therapeutic work in the 'here and how' has the greatest power in bringing about change" (Stern, 2004, p. 3), talk therapy has limited direct impact on maladaptive procedural action tendencies as they occur in the present moment. Although telling "the story" provides crucial information about the client's past and current life experience, treatment must address the here-and-now experience of the traumatic past, rather than its content or narrative, in order to challenge and transform procedural learning. Because the physical and mental tendencies of procedural learning manifest in present-moment time, in-the-moment trauma-related emotional reactions, thoughts, images, body sensations, and movements that emerge spontaneously in the therapy hour become the focal points of exploration and change.
”
”
Pat Ogden (Trauma and the Body: A Sensorimotor Approach to Psychotherapy (Norton Series on Interpersonal Neurobiology))
“
Well, over here, this is a Sensor. It senses when demons are near.” He moved toward Magnus, and the Sensor made a loud wailing noise.
“Impressive!” Magnus exclaimed, pleased. He lifted a construction of fabric with a large dead bird perched atop it. “And what is this?”
“The Lethal Bonnet,” Henry declared.
“Ah,” said Magnus. “In times of need a lady can produce weapons from it with which to slay her
enemies.”
“Well, no,” Henry admitted. “That does sound like a rather better idea. I do wish you had been on the spot when I had the notion. Unfortunately this bonnet wraps about the head of one’s enemy and suffocates them, provided that they are wearing it at the time.”
“I imagine that it will not be easy to persuade Mortmain into a bonnet,” Magnus observed. “Though the color would be fetching on him
”
”
Cassandra Clare (Clockwork Princess (The Infernal Devices, #3))
“
Marriage was a trap. The moment the man said the word “I do” at the altar, he surrendered his freedom. He was no longer free to pursue other women. Staying out past the appointed hour required his wife’s permission. Getting drunk with his friends resulted in a fight when he got home. He’d have to report where he went, when he would be back, who he would be with, and why he would choose to do something else rather than stay home and pick out fabric for new drapes. A married man was no longer carefree. He was a provider, a husband and a father. The castle was no longer his.
”
”
Ilona Andrews (Fate's Edge (The Edge, #3))
“
Because if Parisa was a person who’d learned to fight for herself, who’d chosen satisfaction over compromise and power over morality—if she was a person with blood on her hands—it was because she’d had to be. Because this world demanded it. Because she’d needed protection that no one but herself had ever been willing to provide. Because this was a world that would stare at her breasts and still count her for less if she let it; a world that would gladly tell her what she was worth and what she wasn’t.
So what mattered about this world? Only that she remained the most dangerous thing in it.
”
”
Olivie Blake (The Atlas Complex (The Atlas, #3))
“
The fire-eater? The swordsman? The gentleman who nearly drowns each night… do you believe they’d be welcomed into the circles you belong to?” He shook his head. “Society scorned them, turned them into freak shows and curiosities, and now they are only interested in cheering because of the glamour of those velvet curtains. The allure of magic and mysticism. Should they encounter those same performers on the street, they would not be so kind or accepting. It is a sad truth that we do not live in a world where differences are accepted. And until such a time, Miss Wadsworth, I will provide a home to the misfits and unwanteds, even if it means losing bits of my soul to that hungry, unsatisfied beast Mr. Barnum has called show business.
”
”
Kerri Maniscalco (Escaping from Houdini (Stalking Jack the Ripper #3))
“
I relaxed back into the mattress as other elements in the room began to filter though my senses, namely the extraordinary warmth at my back. The air was filled with the smell of masculine skin and hints of cologne, soap, and dryer sheets.
Hank was back. And his scent wasn't the only thing surrounding me; his arm was thrown over my hip and my back was tucked nicely against his front. ...
It was nice. Good. Right, even. And then another feeling struck me in a novel way. Protected. I felt protected. A disbelieving laugh bubbled in my throat as I lay there, a small smile parked on my face.
I was always the one out there protecting people. And after Will and I had split, I'd had no one to go to for comfort, to let all my guards down, to take a rest from being the caregiver, provider, guard, and detective. To let someone else be tough for a while.
Had to admit, I liked it. And I never thought in a gazillion years I'd find this feeling with an off-worlder. I liked Hank's strength, his power, his quirky humor, even the badass attitude he caught sometimes.
I was in so much trouble.
”
”
Kelly Gay (The Hour of Dust and Ashes (Charlie Madigan, #3))
“
Problem #3: Goals restrict your happiness. The implicit assumption behind any goal is this: “Once I reach my goal, then I’ll be happy.” The problem with a goals-first mentality is that you’re continually putting happiness off until the next milestone. I’ve slipped into this trap so many times I’ve lost count. For years, happiness was always something for my future self to enjoy. I promised myself that once I gained twenty pounds of muscle or after my business was featured in the New York Times, then I could finally relax. Furthermore, goals create an “either-or” conflict: either you achieve your goal and are successful or you fail and you are a disappointment. You mentally box yourself into a narrow version of happiness. This is misguided. It is unlikely that your actual path through life will match the exact journey you had in mind when you set out. It makes no sense to restrict your satisfaction to one scenario when there are many paths to success. A systems-first mentality provides the antidote. When you fall in love with the process rather than the product, you don’t have to wait to give yourself permission to be happy. You can be satisfied anytime your system is running. And a system can be successful in many different forms, not just the one you first envision.
”
”
James Clear (Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones)
“
The United States spends more than twice as much per capita on health care as other rich capitalist countries —around $9,400 compared to around $3,600—and for that money its citizens can expect lives that are three years shorter. The United States spends more per capita on health care than any other country in the world, but 39 countries have longer life expectancies. [...]
Under the current US system, rich, insured patients visit doctors more than they need, running up costs, while poor patients cannot afford even simple, inexpensive treatments and die younger than they should. Doctors spend time that could be used to save lives or treat illness by providing unnecessary, meaningless care. What a tragic waste of physician care.
”
”
Hans Rosling (Factfulness: Ten Reasons We're Wrong About the World – and Why Things Are Better Than You Think)
“
How to be there for someone with depression or anxiety 1. Know that you are needed, and appreciated, even if it seems you are not. 2. Listen. 3. Never say ‘pull yourself together’ or ‘cheer up’ unless you’re also going to provide detailed, foolproof instructions. (Tough love doesn’t work. Turns out that just good old ‘love’ is enough.) 4. Appreciate that it is an illness. Things will be said that aren’t meant. 5. Educate yourself. Understand, above all, that what might seem easy to you –going to a shop, for instance –might be an impossible challenge for a depressive. 6. Don’t take anything personally, any more than you would take someone suffering with the flu or chronic fatigue syndrome or arthritis personally. None of this is your fault. 7. Be patient. Understand it isn’t going to be easy. Depression ebbs and flows and moves up and down. It doesn’t stay still. Do not take one happy/ bad moment as proof of recovery/ relapse. Play the long game. 8. Meet them where they are. Ask what you can do. The main thing you can do is just be there. 9. Relieve any work/ life pressure if that is doable. 10. Where possible, don’t make the depressive feel weirder than they already feel. Three days on the sofa? Haven’t opened the curtains? Crying over difficult decisions like which pair of socks to wear? So what. No biggie. There is no standard normal. Normal is subjective. There are seven billion versions of normal on this planet.
”
”
Matt Haig (Reasons To Stay Alive)
“
Principles of Liberty
1. The only reliable basis for sound government and just human relations is Natural Law.
2. A free people cannot survive under a republican constitution unless they remain virtuous and morally strong.
3. The most promising method of securing a virtuous and morally strong people is to elect virtuous leaders.
4. Without religion the government of a free people cannot be maintained.
5. All things were created by God, therefore upon him all mankind are equally dependent, and to Him they are equally responsible.
6. All men are created equal.
7. The proper role of government is to protect equal rights, not provide equal things.
8. Men are endowed by their Creator with certain unalienable rights.
9. To protect man's rights, God has revealed certain principles of divine law.
10. The God-given right to govern is vested in the sovereign authority of the whole people.
11. The majority of the people may alter or abolish a government which has become tyrannical.
12. The United States of America shall be a republic.
13. A constitution should be structured to permanently protect the people from the human frailties of their rulers.
14. Life and Liberty are secure only so long as the Igor of property is secure.
15. The highest level of securitiy occurs when there is a free market economy and a minimum of government regulations.
16. The government should be separated into three branches: legislative, executive, and judicial.
17. A system of checks and balances should be adopted to prevent the abuse of power.
18. The unalienable rights of the people are most likely to be preserved if the principles of government are set forth in a written constitution.
19. Only limited and carefully defined powers should be delegated to the government, all others being retained by the people.
20. Efficiency and dispatch require government to operate according to the will of the majority, but constitutional provisions must be made to protect the rights of the minority.
21. Strong human government is the keystone to preserving human freedom.
22. A free people should be governed by law and not by the whims of men.
23. A free society cannot survive a republic without a broad program of general education.
24. A free people will not survive unless they stay strong.
25. "Peace, commerce, and honest friendship with all nations; entangling alliances with none."
26. The core unit which determines the strength of any society is the family; therefore, the government should foster and protect its integrity.
27. The burden of debt is as destructive to freedom as subjugation by conquest.
28. The United States has a manifest destiny to be an example and a blessing to the entire human race.
”
”
Founding Fathers
“
In choosing to be a Psychology major, I decided to learn for the joy of learning for the first time in my life. I'd always been fascinated by human nature. What makes us act the way we do? Why do we make the same mistakes over and over? But I guess my interest is purely theoretical. I'm a Psychology major
who has no desire to work with people. This was poor planning on my part, I suppose. My parents definitely think so. But choosing passion over practicality seemed so honorable when I was a first-year student and graduation seemed so very, very far away . . .
But now, a semester away from unemployment, I realize how much better off those Engineering students really are. Sure, they're boring conversationalists that make you want to kill yourself because every story begins, “The other day? In the lab?” But people become a whole helluva lot more interesting when they're pulling down six figures, don't they? If I'm going to drag my friends out to my cardboard box, the pressure's on to provide some pretty goddamned sparkling conversation once they get there. And even with all my noble knowledge for knowledge's sake, I'm not sure I can.
”
”
Megan McCafferty (Charmed Thirds (Jessica Darling, #3))
“
How do you expect me to provide
you with a demon tear if I don’t have a
body? I can’t cry you a goddamn river
while stuck in a bronze reproduction of
an ugly-ass alchemist. A dead one, at
that.”
“You can move your eyes,” Navin ventured. “And you’re a demon. Can’t
you do some kind of demon magic and
produce tears?”
“Demon magic? Have you been eating
Ironwood mushrooms? Demons don’t do
magic. Demons curse. We tear apart
reality and feed on the blood of
innocents.”
Navin shivered. “Stop being so
dramatic. You’re hardly in the position
to tear apart reality. You’d have trouble tearing open a packet of potato chips right now.”
Newton made a horrific snorting
sound that might have been laughter.
“Ah, dear boy. And you said you
weren’t interested in comedy. If only I
could cry tears of laughter right now,
we’d be peachy.”
“Shut up a minute. I’m trying to think.”
“I know. I can hear your two brain
cells rubbing together.
”
”
Karen Mahoney (The Stone Demon (The Iron Witch, #3))
“
They say marry the person with whom you are the closest to, the guy with whom you can share your 3 am thoughts with, sitting on a rooftop and discussing random things like why cavemen were hirsute or why the earth isn’t a square. The genie who knows what you want before you open your mouth. The angel who reads your mind before you can articulate your thoughts. The friend you can laugh and cry with. The brother whose arms are safer than any amount of security and protection the outside world can provide you. The parent that will support you through thick and thin, no matter what. The soul whose love for them in the river of your heart will never dilute, even when the currents get rough, and the waters, dark. The fellow who would tell you that he loves you every night and spend the day proving it through little gestures that speak much louder than any words of love. The person with whom you can hold hands when you turn eighty and announce to the world- ‘we made it!
”
”
Faraaz Kazi (More Than Just Friends)
“
Dear Mr. Duke,
As requested, here is an inventory of the animals in my care:
*Bixby, a two-legged terrier.
*Marigold, a nanny goat of unimpeachable character, who is definitely not breeding.
*Angus, a three-year-old Highland steer.
*Regan, Goneril, and Cordelia- laying hens.
*Delilah, a parrot.
*Hubert, an otter.
*Freya, a hedgehog.
*Thirteen kittens of varying colors and dispositions.
Gabe leafed through the report in disbelief. It went on for pages. She'd given not only the names, breeds, and ages of every misbegotten creature, but she'd appended a chart of temperaments, sleeping schedules, preferred bedding, and a list of dietary requirements that would beggar a moderately successful tradesman. Along with the expected hay, alfalfa, corn, and seed, the animals required several pounds of mince weekly, daily pints of fresh cream, and an ungodly number of sardines.
The steer and thee goat, she insisted, must go to the same loving home. Apparently they were tightly bonded, whatever that meant, and refused to eat of parted.
The laying hens did not actually lay with any regularity. Their previous owners had grown frustrated with this paltry production, and thus they had come into Her Ladyship's care.
And the lucky bastard who accepted a ten-year-old hedgehog? Well, he must not only provide a steady supply of mealworms, but remain ever mindful of certain "traumatic experiences in her youth.
”
”
Tessa Dare (The Wallflower Wager (Girl Meets Duke, #3))
“
A cult is a group of people who share an obsessive devotion to a person or idea. The cults described in this book use violent tactics to recruit, indoctrinate, and keep members. Ritual abuse is defined as the emotionally, physically, and sexually abusive acts performed by violent cults. Most violent cults do not openly express their beliefs and practices, and they tend to live separately in noncommunal environments to avoid detection.
Some victims of ritual abuse are children abused outside the home by nonfamily members, in public settings such as day care. Other victims are children and teenagers who are forced by their parents to witness and participate in violent rituals. Adult ritual abuse victims often include these grown children who were forced from childhood to be a member of the group. Other adult and teenage victims are people who unknowingly joined social groups or organizations that slowly manipulated and blackmailed them into becoming permanent members of the group. All cases of ritual abuse, no matter what the age of the victim, involve intense physical and emotional trauma.
Violent cults may sacrifice humans and animals as part of religious rituals.
They use torture to silence victims and other unwilling participants. Ritual abuse victims say they are degraded and humiliated and are often forced to torture, kill, and sexually violate other helpless victims. The purpose of the ritual abuse is usually indoctrination. The cults intend to destroy these victims' free will by undermining their sense of safety in the world and by forcing them to hurt others.
In the last ten years, a number of people have been convicted on sexual abuse charges in cases where the abused children had reported elements of ritual child abuse. These children described being raped by groups of adults who wore costumes or masks and said they were forced to witness religious-type rituals in which animals and humans were tortured or killed. In one case, the defense introduced in court photographs of the children being abused by the defendants[.1] In another case, the police found tunnels etched with crosses and pentacles along with stone altars and candles in a cemetery where abuse had been reported. The defendants in this case pleaded guilty to charges of incest, cruelty, and indecent assault.[2] Ritual abuse allegations have been made in England, the United States, and Canada.[3]
Many myths abound concerning the parents and children who report ritual abuse. Some people suggest that the tales of ritual abuse are "mass hysteria." They say the parents of these children who report ritual abuse are often overly zealous Christians on a "witch-hunt" to persecute satanists.
These skeptics say the parents are fearful of satanism, and they use their knowledge of the Black Mass (a historically well-known, sexualized ritual in which animals and humans are sacrificed) to brainwash their children into saying they were abused by satanists.[4] In 1992 I conducted a study to separate fact from fiction in regard to the disclosures of children who report ritual abuse.[5] The study was conducted through Believe the Children, a national organization that provides support and educational sources for ritual abuse survivors and their families.
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Margaret Smith (Ritual Abuse: What It Is, Why It Happens, and How to Help)
“
Equally important was the fact that the interpretation provided the model for how Tianming had hidden his message in the three stories. He employed two basic methods: dual-layer metaphors and two-dimensional metaphors. The dual-layer metaphors in the stories did not directly point to the real meaning, but to something far simpler. The tenor of this first metaphor became the vehicle for a second metaphor, which pointed to the real intelligence. In the current example, the princess’s boat, the He’ershingenmosiken soap, and the Glutton’s Sea formed a metaphor for a paper boat driven by soap. The paper boat, in turn, pointed to curvature propulsion. Previous attempts at decipherment had failed largely due to people’s habitual belief that the stories only involved a single layer of metaphors to hide the real message. The two-dimensional metaphors were a technique used to resolve the ambiguities introduced by literary devices employed in conveying strategic intelligence. After a dual-layer metaphor, a single-layer supporting metaphor was added to confirm the meaning of the dual-layer metaphor. In the current example, the curved snow-wave paper and the ironing required to flatten it served as a metaphor for curved space, confirming the interpretation of the soap-driven boat. If one viewed the stories as a two-dimensional plane, the dual-layer metaphor only provided one coordinate; the supporting single-layer metaphor provided a second coordinate that fixed the interpretation on the plane. Thus, this single-layer metaphor was also called the bearing coordinate. Viewed by itself, the bearing coordinate seemed meaningless, but once combined with the dual-layer metaphor, it resolved the inherent ambiguities in literary language. “A subtle and sophisticated system,” a PIA specialist said admiringly. All the committee members congratulated Cheng Xin and AA. AA, who had always been looked down on, saw her status greatly elevated among the committee members. Cheng
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Liu Cixin (Death's End (Remembrance of Earth’s Past, #3))
“
To believe, it seemed, one had to want to believe. It was a conundrum, one Sazed wrestled with. He wanted someone, something, to force him to have faith. He wanted to have to believe because of the proof shown to him.
Yet, the believers whose words now filled his mind would have said he already had proof. Had he not, in his moment of despair, received an answer? As he had been about to give up, TenSoon had spoken. Sazed had begged for a sign and received it.
Was it chance? Was it providence?
In the end, apparently, it was up to him to decide. He slowly returned the letters and journals to his metalminds, leaving his specific memory of them empty - yet retaining the feelings they had prompted in him. Which would he be? Believer or skeptic? At the moment, neither seemed a patently foolish path.
I do want to believe, he thought. That's why I've spent so much time searching. I can't have it both ways. I simply have to decide.
Which would it be? He sat for a few moments, thinking, feeling, and - most important - remembering.
I sought help, Sazed thought. And something answered.
Sazed smiled, and everything seemed a little brighter. Breeze was right, he thought, standing and organizing his things as he prepared to go. I was not meant to be an atheist.
The thought seemed a little too flippant for what had just happened to him. As he picked up his metal sheets and prepared to go meet with the First Generation, he realized that kandra passed outside his humble little cavern, completely oblivious to the important decision he'd just made.
But, that was how things often went, it seemed. Some important decisions were made on a battlefield or in a conference room. But others happened quietly, unseen by others. That didn't make the decision any less important to Sazed. He would believe. Not because something had been proven to him beyond his ability to deny. But because he chose to.
”
”
Brandon Sanderson (The Hero of Ages (Mistborn, #3))
“
There is a philosophy by which many people live their lives, and it is this: life is a shit sandwich, but the more bread you've got, the less shit you have to eat.
These people are often selfish brats as kids, and they don't get better with age: think of the shifty-eyed smarmy asshole from the sixth form who grow up to be a merchant banker, or an estate agent, or one of the Conservative Party funny-handshake mine's a Rolex brigade.
(This isn't to say that all estate agents, or merchant bankers, or conservatives are selfish, but that these are ways of life that provide opportunities of a certain disposition to enrich themselves at the expense of others. Bear with me.)
There is another philosophy by which people live their lives, and it goes thus: You will do as I say or I will hurt you.
. . . Let me draw you a Venn diagram with two circles on it, denoting sets of individuals. They overlap: the greedy ones and the authoritarian ones. Let's shade in the intersecting area in a different color and label it: dangerous. Greed isn't automatically dangerous on its won, and petty authoritarians aren't usually dangerous outside their immediate vicinity -- but when you combine the two, you get gangsters and dictators and hate-spewing preachers.
”
”
Charles Stross (The Fuller Memorandum (Laundry Files, #3))
“
I started to pull it up.
I stopped.
He arched an eyebrow at me, like a challenge. “It’s nothing I haven’t seen before.”
My face grew hot. “Right,” I muttered. “Just… no ideas, okay?”
He laughed, but I didn’t think it was at me. “I don’t think you’ll have to worry about that. Not really.”
I was almost insulted. I was proud of my body. I was strong. I was young. I was capable of providing for my—
Fuck.
He wiped his eyes. “No, oh god, get that wounded look off your face. Christ.” He took a deep breath. “I’m ace.”
I frowned. “What’s that?”
“Asexual.”
“Oh. Oh.” I scrunched up my face. “Like… really?”
Now he was laughing at me. “Like, really.”
“How did that work?” I blanched. “Holy shit, ignore me. Seriously, don’t think you need to explain—”
“If that’s what you want,” he said, and that was it.
I scowled at him.
He smiled at me.
I lasted a few more seconds. “Are you sure?”
“I am,” he said simply.
“But.” I waved my hand in the direction of my neck and the scar on it that extended near my shoulder. “And. Like. You know.”
He laughed again. I thought I even heard Ox snorting outside the door. “We made it work. It’s not that I’m repulsed by sex or anything. It’s just not everything to me. There’s more to us than physical intimacy. Or there was.”
“Oh.” I bit the inside of my cheek, but the words came out in a rush. “And I was okay with that?”
“You were,” he said, and his voice took on a wistful tone that made me feel like I was intruding. “We made it work because we… well.”
Blue.
The room filled with blue.
It was smothering.
I wanted to go to him. It was like a pull. Toward what, I didn’t know.
Instead I pulled off my shirt and let it fall to the floor.
“You can stop flexing,” he said, the blue fading slightly.
“I’m not.”
“Really,” he said. “So your pecs usually bounce up and down like that normally? That’s something you should probably get checked out.” He looked me up and down, but there was no stink of arousal coming from him. Instead, it was warm, like a heavy blanket on a winter day. “You’re bigger than you were. Harder.”
“I’m… sorry?” I wasn’t sorry at all.
He shook his head. “It looks good on you.
”
”
T.J. Klune (Heartsong (Green Creek, #3))
“
1. Recruit the smallest group of people who can accomplish what must be done quickly and with high quality. Comparative Advantage means that some people will be better than others at accomplishing certain tasks, so it pays to invest time and resources in recruiting the best team for the job. Don’t make that team too large, however—Communication Overhead makes each additional team member beyond a core of three to eight people a drag on performance. Small, elite teams are best. 2. Clearly communicate the desired End Result, who is responsible for what, and the current status. Everyone on the team must know the Commander’s Intent of the project, the Reason Why it’s important, and must clearly know the specific parts of the project they’re individually responsible for completing—otherwise, you’re risking Bystander Apathy. 3. Treat people with respect. Consistently using the Golden Trifecta—appreciation, courtesy, and respect—is the best way to make the individuals on your team feel Important and is also the best way to ensure that they respect you as a leader and manager. The more your team works together under mutually supportive conditions, the more Clanning will naturally occur, and the more cohesive the team will become. 4. Create an Environment where everyone can be as productive as possible, then let people do their work. The best working Environment takes full advantage of Guiding Structure—provide the best equipment and tools possible and ensure that the Environment reinforces the work the team is doing. To avoid having energy sapped by the Cognitive Switching Penalty, shield your team from as many distractions as possible, which includes nonessential bureaucracy and meetings. 5. Refrain from having unrealistic expectations regarding certainty and prediction. Create an aggressive plan to complete the project, but be aware in advance that Uncertainty and the Planning Fallacy mean your initial plan will almost certainly be incomplete or inaccurate in a few important respects. Update your plan as you go along, using what you learn along the way, and continually reapply Parkinson’s Law to find the shortest feasible path to completion that works, given the necessary Trade-offs required by the work. 6. Measure to see if what you’re doing is working—if not, try another approach. One of the primary fallacies of effective Management is that it makes learning unnecessary. This mind-set assumes your initial plan should be 100 percent perfect and followed to the letter. The exact opposite is true: effective Management means planning for learning, which requires constant adjustments along the way. Constantly Measure your performance across a small set of Key Performance Indicators (discussed later)—if what you’re doing doesn’t appear to be working, Experiment with another approach.
”
”
Josh Kaufman (The Personal MBA: Master the Art of Business)
“
The relationship between the Sophotechs and the men as depicted in that tale made no sense. How could they be hostile to each other?”
Diomedes said, “Aren’t men right to fear machines which can perform all tasks men can do, artistic, intellectual, technical, a thousand or a million times better than they can do? Men become redundant.”
Phaethon shook his head, a look of distant distaste on his features, as if he were once again confronted with a falsehood that would not die no matter how often it was denounced. In a voice of painstaking patience, he said: “Efficiency does not harm the inefficient. Quite the opposite. That is simply not the way it works. Take me, for example. Look around: I employed partials to do the thought-box junction spotting when I built this ship. My employees were not as skilled as I was in junction spotting. It took them three hours to do the robopsychology checks and hierarchy links I could have done in one hour. But they were in no danger of competition from me. My time is too valuable. In that same hour it would have taken me to spot their thought-box junction, I can earn far more than their three-hour wages by writing supervision architecture thought flows. And it’s the same with me and the Sophotechs.
“Any midlevel Sophotech could have written in one second the architecture it takes me, even with my implants, an hour to compose. But if, in that same one second of time, that Sophotech can produce something more valuable—exploring the depth of abstract mathematics, or inventing a new scientific miracle, anything at all (provided that it will earn more in that second than I earn in an hour)—then the competition is not making me redundant. The Sophotech still needs me and receives the benefit of my labor. Since I am going to get the benefit of every new invention and new miracle put out on the market, I want to free up as many of those seconds of Sophotech time as my humble labor can do.
“And I get the lion’s share of the benefit from the swap. I only save him a second of time; he creates wonder upon wonder for me. No matter what my fear of or distaste for Sophotechs, the forces in the marketplace, our need for each other, draw us together.
“So you see why I say that not a thing the Silent One said about Sophotechs made sense. I do not understand how they could have afforded to hate each other. Machines don’t make us redundant; they increase our efficiency in every way. And the bids of workers eager to compete for Sophotech time creates a market for merely human work, which it would not be efficient for Sophotechs to underbid.
”
”
John C. Wright (The Golden Transcendence (Golden Age, #3))
“
I once read the most widely understood word in the whole world is ‘OK’, followed by ‘Coke’, as in cola. I think they should do the survey again, this time checking for ‘Game Over’.
Game Over is my favorite thing about playing video games. Actually, I should qualify that. It’s the split second before Game Over that’s my favorite thing.
Streetfighter II - an oldie but goldie - with Leo controlling Ryu. Ryu’s his best character because he’s a good all-rounder - great defensive moves, pretty quick, and once he’s on an offensive roll, he’s unstoppable. Theo’s controlling Blanka. Blanka’s faster than Ryu, but he’s really only good on attack. The way to win with Blanka is to get in the other player’s face and just never let up. Flying kick, leg-sweep, spin attack, head-bite. Daze them into submission.
Both players are down to the end of their energy bars. One more hit and they’re down, so they’re both being cagey. They’re hanging back at opposite ends of the screen, waiting for the other guy to make the first move. Leo takes the initiative. He sends off a fireball to force Theo into blocking, then jumps in with a flying kick to knock Blanka’s green head off. But as he’s moving through the air he hears a soft tapping. Theo’s tapping the punch button on his control pad. He’s charging up an electricity defense so when Ryu’s foot makes contact with Blanka’s head it’s going to be Ryu who gets KO’d with 10,000 volts charging through his system.
This is the split second before Game Over.
Leo’s heard the noise. He knows he’s fucked. He has time to blurt ‘I’m toast’ before Ryu is lit up and thrown backwards across the screen, flashing like a Christmas tree, a charred skeleton. Toast.
The split second is the moment you comprehend you’re just about to die. Different people react to it in different ways. Some swear and rage. Some sigh or gasp. Some scream. I’ve heard a lot of screams over the twelve years I’ve been addicted to video games.
I’m sure that this moment provides a rare insight into the way people react just before they really do die. The game taps into something pure and beyond affectations. As Leo hears the tapping he blurts, ‘I’m toast.’ He says it quickly, with resignation and understanding. If he were driving down the M1 and saw a car spinning into his path I think he’d in react the same way.
Personally, I’m a rager. I fling my joypad across the floor, eyes clenched shut, head thrown back, a torrent of abuse pouring from my lips.
A couple of years ago I had a game called Alien 3. It had a great feature. When you ran out of lives you’d get a photo-realistic picture of the Alien with saliva dripping from its jaws, and a digitized voice would bleat, ‘Game over, man!’
I really used to love that.
”
”
Alex Garland
“
Do you have any cheese preferences?” Jack asked.
“All cheese is good cheese, Lend said.
“True dat.” I nodded solemnly.
“You did not just say ‘true dat,’” Arianna said, walking into the kitchen. “Because if you think you have any ability whatsoever to pull that off, we are going to have to have a long, long talk.”
“Can I at least use it ironically? Or ‘dude.’ Can I use ‘dude?’ Because I really want to be able to use ‘dude.’”
“No. No, you cannot, but thank you for asking. Besides, ironic use always segues into non-ironic use, and unless you suddenly become far cooler or far more actually Californian than you are now, I simply cannot allow it.”
“But on Easton Heights—”
“You are not going to bring up Cary’s cousin Trevyn’s multiepisode arc where he’s sent there as punishment for his pot-smoking surf-bum ways, are you? Because that arc sucked, and he wasn’t even very hot. Also, what’s the lunatic doing?” She jerked her head toward Jack.
He flipped a gorgeous looking omelet onto a plate and placed it with a flourish in front of Lend. “I am providing insurance against frying pan boy deciding to enact all the very painful fantasies he’s no doubt entertained about me for the last few weeks. An omelet this good should rule out any dismemberment vengeance.”
“Have you been reading his diary?” I asked. “Because I’ll bet he got really creative with the violence ideas.”
“No, I only ever read yours. But let me tell you, one more exclamation mark dotted with a heart while talking about how good a kisser Lend is and I was about ready to do myself in. You’re rather single-minded when it comes to adoring him.”
“True dat,” Arianna said, nodding.
“How come you can use ‘true dat’ if I can’t?” I asked, rightfully outraged.
“Because I’m dead, and none of the rules apply anymore.”
Lend ate his omelet, refusing to answer Jack’s questions about just how delicious it was on a scale from cutting off limbs to just breaking his nose. I gave Jack full points for flavor but noted the texture was slightly off, exempting him from name-calling but not from dirty looks.
Arianna lounged against the counter, and when I finished first we debated the usage rules of “dude,” “true dat,” and my favorite, “for serious.”
“I kind of wish they’d shut up,” Jack said.
“Dude, true dat,” Lend answered.
Jack nodded solemnly. “For serious.
”
”
Kiersten White (Endlessly (Paranormalcy, #3))
“
I’m supposed to believe you sold your emeralds out of some freakish start-out of a frivolous desire to go off with a man you claim was your brother?”
“Goodness, I don’t know what you are supposed to believe. I only know I did it.”
“Madam!” he snapped. “You were on the verge of tears, according to the jeweler to whom you sold them. If you were in a frivolous mood, why were you on the verge of tears?”
Elizabeth gave him a vacuous look. “I liked my emeralds.”
Guffaws erupted from the floor to the rafters. Elizabeth waited until they were finished before she leaned forward and said in a proud, confiding tone, “My husband often says that emeralds match my eyes. Isn’t that sweet?”
Sutherland was beginning to grind his teeth, Elizabeth noted. Afraid to look at Ian, she cast a quick glance at Peterson Delham and saw him watching her alertly with something that might well have been admiration.
“So!” Sutherland boomed in a voice that was nearly a rant. “We are now supposed to believe that you weren’t really afraid of your husband?”
“Of course I was. Didn’t I just explain how very cruel he can be?” she asked with another vacuous look. “Naturally, when Bobby showed me his back I couldn’t help thinking that a man who would threaten to cut off his wife’s allowance would be capable of anything-“
Loud guffaws lasted much longer this time, and even after they died down, Elizabeth noticed derisive grins where before there had been condemnation and disbelief. “And,” Sutherland boomed, when he could be heard again, “we are also supposed to believe that you ran off with a man you claim is your brother and have been cozily in England somewhere-“
Elizabeth nodded emphatically and helpfully provided, “In Helmshead-it is the sweetest village by the sea. I was having a very pleas-very practical time until I read the paper and realized my husband was on trial. Bobby didn’t think I should come back at all, because he was still provoked about being put on one of my husband’s ships. But I thought I ought.”
“And what,” Sutherland gritted, “do you claim is the reason you decided you ought?”
“I didn’t think Lord Thornton would like being hanged-“ More mirth exploded through the House, and Elizabeth had to wait for a full minute before she could continue. “And so I gave Bobby my money, and he went on to have his own agreeable life, as I said earlier.”
“Lady Thornton,” Sutherland said in an awful, silky voice that made Elizabeth shake inside, “does the word ‘perjury’ have any meaning to you?”
“I believe,” Elizabeth said, “it means to tell a lie in a place like this.”
“Do you know how the Crown punishes perjurers? They are sentenced to gaol, and they live their lives in a dark, dank cell. Would you want that to happen to you?”
“It certainly doesn’t sound very agreeable,” Elizabeth said. “Would I be able to take my jewels and gowns?”
Shouts of laughter shook the chandeliers that hung from the vaulted ceilings.
“No, you would not!”
“Then I’m certainly happy I haven’t lied.
”
”
Judith McNaught (Almost Heaven (Sequels, #3))
“
Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company 1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top. 2. Make WOW a verb that is part of your company’s everyday vocabulary. 3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare. 4. Realize that it’s okay to fire customers who are insatiable or abuse your employees. 5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts. 6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well. 7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. 8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company. 9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.
”
”
Tony Hsieh (Delivering Happiness: A Path to Profits, Passion, and Purpose)