Professional Small Quotes

When I was a small boy in Kansas, a friend of mine and I went fishing. I told him I wanted to be a real Major League baseball player, a genuine professional like Honus Wagner. My friend said that he'd like to be President of the United States. Neither of us got our wish.

information alone does not reliably change behavior. This is a common mistake people make, even well-meaning professionals. The assumption is this: If we give people the right information, it will change their attitudes, which in turn will change their behaviors. I call this the “Information-Action Fallacy.

In a small company, the CTO, R&D, the COO, and even the CEO or cofounders or owners can be responsible for reviewing documentation. Don’t rely on your memory; write it down. Ideas become reality when we speak them and write them. So document them in an idea journal (digital or traditional) without judgment at the time. Inventors (and especially software developers) tend to edit or judge ideas and conclude they are not patentable because they were simple—even though they solve important problems and do not exist elsewhere.

I was always fishing for something on the radio. Just like trains and bells, it was part of the soundtrack of my life. I moved the dial up and down and Roy Orbison's voice came blasting out of the small speakers. His new song, "Running Scared," exploded into the room. Orbison, though, transcended all the genres - folk, country, rock and roll or just about anything. His stuff mixed all the styles and some that hadn't even been invented yet. He could sound mean and nasty on one line and then sing in a falsetto voice like Frankie Valli in the next. With Roy, you didn't know if you were listening to mariachi or opera. He kept you on your toes. With him, it was all about fat and blood. He sounded like he was singing from an Olympian mountaintop and he meant business. One of his previous songs, "Ooby Dooby" was deceptively simple, but Roy had progressed. He was now singing his compositions in three or four octaves that made you want to drive your car over a cliff. He sang like a professional criminal. Typically, he'd start out in some low, barely audible range, stay there a while and then astonishingly slip into histrionics. His voice could jar a corpse, always leave you muttring to yourself something like, "Man, I don't believe it." His songs had songs within songs. They shifted from major to minor key without any logic. Orbison was deadly serious - no pollywog and no fledgling juvenile. There wasn't anything else on the radio like him.

Recognizing Pablo Picasso in a train compartment, a man inquired of the artist why he did not paint people “the way they really are.” Picasso asked what he meant by that expression. The man opened his wallet and took out a snapshot of his wife, saying, “That’s my wife.” Picasso responded, “Isn’t she rather small and flat?” 5

If you are going to dream then dream big, why spend time dreaming small?

But it’s better to disappoint a few people over small things, than to surrender your dreams for an empty inbox. Otherwise you’re sacrificing your potential for the illusion of professionalism. THE

It was a small of her back and her face that got so tired. Their (her retail employer's) mono was supposed to be, 'Keep on your toes and smile.' Once she was out of the store she had to frown a long time to get her face natural again. Even her ears were tired.

Many mental health professionals are drawn to the field in part to resolve their own personal struggles.

At this point there's something I should explain about myself, which is that I don't talk much, probably too little, and I think this has been detrimental to my social life. It's not that I have trouble expressing myself, or no more than people generally have when they're trying to put something complex into words. I'd even say I have less trouble than most because my long involvement with literature has given me a better-than-average capacity for handling language. But I have no gift for small talk, and there's no point trying to learn or pretend; it wouldn't be convincing. My conversational style is spasmodic (someone once described it as "hollowing"). Every sentence opens up gaps, which require new beginnings. I can't maintain any continuity. In short, I speak when I have something to say. My problem, I suppose - and this may be an effect of involvement with literature - is that I attribute too much importance to the subject. For me, it's never simply a question of "talking" but always a question of "what to talk about". And the effort of weighing up potential subjects kills the spontaneity of dialogue. In other words, when everything you say has to be "worth the effort", it's too much effort to go on talking. I envy people who can launch into a conversation with gusto and energy, and keep it going. I envy them that human contact, so full of promise, a living reality from which, in my mute isolation, I feel excluded. "But what do they talk about?" I wonder, which is obviously the wrong question to ask. The crabbed awkwardness of my social interactions is a result of this failing on my part. Looking back, I can see that it was responsible for most of my missed opportunities and almost all the woes of solitude. The older I get, the more convinced I am that this is a mutilation, for which my professional success cannot compensate, much less my "rich inner life." And I've never been able to resolve the conundrum that conversationalists pose for me: how do they keep coming up with things to talk about? I don't even wonder about it anymore, perhaps because I know there's no answer.

Archivists were passionate people, some of whom dedicated their whole lives to the pursuit of unbiased truth. Given the wealth of information that needed sorting through, professional archivists relied heavily upon volunteers to help keep public files current. Rosemary had always imagined them like guardians from some fantasy vid, defending the galaxy from inaccuracies and questionable data. ‘What

I’m a professional gamer. And a woman. You know what that’s like? I get told I’m gonna get raped, that I’m ruining the game, that I should go back to playing with Barbies, that my hair is too masculine or that my boobs are too big or small or whatever, and all kinds of stupid shit. All the time. It sucks. But I don’t let it break me and I don’t let it stop me from doing what I love, from being who I am.

Disciplines are small and by themselves inconsequential (like the scales that professional musicians play every day), attracting no notice and deserving no prize, humbling us in advance of the occasions when our work will be recognized and applauded. Disciplines are difficult, revealing all too clearly our laziness and foolishness, preparing us for the times when fruit seems to burst from our smallest efforts.

When we dream, we’re giving others permission to do the same. When our dreams are big, we’re telling the folks who know us that they don’t have to be small either. When our dreams come true, we’re expanding the worlds of others because now they know theirs can too. We must dream and dream boldly and unapologetically.

For the inhabitant of a country has at least nine characters: a professional, a national, a civic, a class, a geographic, a sexual, a conscious, an unconscious, and possibly even a private character to boot. He unites them in himself, but they dissolve him, so that he is really nothing more than a small basin hollowed out by these many streamlets that trickle into it and drain out of it again, to join other such rills in filling some other basin. Which is why every inhabitant of the earth also has a tenth character that is nothing else than the passive fantasy of spaces yet unfilled [....] prevent[ing] precisely what should be his true fulfillment.

What the Greek called Kosmos was the image of a world that is not continuous but complete. Inevitably, then, the Greek man himself was not a series but a term. What his philosophers occasionally told him on the subject they had heard, not experienced, and what a few brilliant minds in the Asiatic-Greek cities (such as Hipparchus and Aristarchus) discovered was rejected alike by the Stoic and by the Aristotelian, and outside a small professional circle not even noticed.

Since I was a small child, I have always tried to maintain my dignity in every situation. At work now, I strive to maintain my professional dignity. At home, with Thomas, I strive to maintain a certain parental dignity, to protect him from overhearing anything that might upset him, or anything untoward. Therefore, because it feels undignified, I have never enjoyed the feeling of anyone else worrying about me or being concerned for my well-being, preferring instead to give the impression that I am always fine, and that I have everything under control. Largely, I believe this image to be an honest one.

There are few things as tragic as when we tacitly agree to the notion that our unchangeable truth is somehow invalid. Less than. Broken. Wrong. That pretending is necessary for professional opportunity or personal acceptance. I’ve done it a million times in ways large and small, and I can tell you this: trying to hide in plain sight is frustrating, disorienting, isolating—an exhausting game of (only possible) short-term gains in exchange for very-certain long-term exclusion. When we agree to play, we not only hide and cast doubt upon our experiences. We’ve willingly participated in the invalidation of ourselves.

One percent of the nation owns a third of the wealth. The rest of the wealth is distributed in such a way as to turn those in the 99 percent against one another: small property owners against the propertyless, black against white, native-born against foreign-born, intellectuals and professionals against the uneducated and unskilled. These groups have resented one another and warred against one another with such vehemence and violence as to obscure their common position as sharers of leftovers in a very wealthy country.

When the school is organized to focus on a small number of shared goals, and when professional learning is targeted to those goals and is a collective enterprise, the evidence is overwhelming that teachers can do dramatically better by way of student achievement.

As a physician, I was trained to deal with uncertainty as aggressively as I dealt with disease itself. The unknown was the enemy. Within this worldview, having a question feels like an emergency; it means that something is out of control and needs to be made known as rapidly, efficiently, and cost-effectively as possible. But death has taken me to the edge of certainty, to the place of questions. After years of trading mystery for mastery, it was hard and even frightening to stop offering myself reasonable explanations for some of the things that I observed and that others told me, and simply take them as they are. "I don't know" had long been a statement of shame, of personal and professional failing. In all of my training I do not recall hearing it said aloud even once. But as I listened to more and more people with life-threatening illnesses tell their stories, not knowing simply became a matter of integrity. Things happened. And the explanations I offered myself became increasingly hollow, like a child whistling in the dark. The truth was that very often I didn't know and couldn't explain, and finally, weighed down by the many, many instances of the mysterious which are such an integral part of illness and healing, I surrendered. It was a moment of awakening. For the first time, I became curious about the things I had been unwilling to see before, more sensitive to inconsistencies I had glibly explained or successfully ignored, more willing to ask people questions and draw them out about stories I would have otherwise dismissed. What I have found in the end was that the life I had defended as a doctor as precious was also Holy. I no longer feel that life is ordinary. Everyday life is filled with mystery. The things we know are only a small part of the things we cannot know but can only glimpse. Yet even the smallest of glimpses can sustain us. Mystery seems to have the power to comfort, to offer hope, and to lend meaning in times of loss and pain. In surprising ways it is the mysterious that strengthens us at such times. I used to try to offer people certainty in times that were not at all certain and could not be made certain. I now just offer my companionship and share my sense of mystery, of the possible, of wonder. After twenty years of working with people with cancer, I find it possible to neither doubt nor accept the unprovable but simply to remain open and wait. I accept that I may never know where truth lies in such matters. The most important questions don't seem to have ready answers. But the questions themselves have a healing power when they are shared. An answer is an invitation to stop thinking about something, to stop wondering. Life has no such stopping places, life is a process whose every event is connected to the moment that just went by. An unanswered question is a fine traveling companion. It sharpens your eye for the road.

It is foolish and childish, on the face of it, to affiliate ourselves with anything so insignificant and patently contrived and commercially exploitative as a professional sports team, and the amused superiority and icy scorn that the non-fan directs at the sports nut (I know this look - I know it by heart) is understandable and almost unanswerable. Almost. What is left out of this calculation, it seems to me, is the business of caring - caring deeply and passionately, really caring - which is a capacity or an emotion that has almost gone out of our lives. And so it seems possible that we have come to a time when it no longer matters so much what the caring is about, how frail or foolish is the object of that concern, as long as the feeling itself can be saved. Naïveté - the infantile and ignoble joy that sends a grown man or woman to dancing in the middle of the night over the haphazardous flight of a distant ball - seems a small price to pay for such a gift.

You end up with a machine which knows that by its mildest estimate it must have terrible enemies all around and within it, but it can't find them. It therefore deduces that they are well-concealed and expert, likely professional agitators and terrorists. Thus, more stringent and probing methods are called for. Those who transgress in the slightest, or of whom even small suspicions are harboured, must be treated as terrible foes. A lot of rather ordinary people will get repeatedly investigated with increasing severity until the Government Machine either finds enemies or someone very high up indeed personally turns the tide... And these people under the microscope are in fact just taking up space in the machine's numerical model. In short, innocent people are treated as hellish fiends of ingenuity and bile because there's a gap in the numbers.

If you lead a small business, it's important to understand how to deal with each credit bureau and utilize business credit effectively. Transunion is the superior credit bureau of the three bureaus - Transunion provides quality and comprehensive reports, they have efficient systems, and they have professional and intelligent staff. On the other hand, Equifax is mediocre at best. And Experian is so horrible they're basically worthless.

Being accused of TOO MUCHness is to be told to take up less space. Being TOO much is to be excessive. How do you combat that? By being less than you are. And that concept feels like nothing other than self-betrayal. The inverse of too much is too little. I’d rather be too big than too small any day.

The torrent of verbiage comes about because professional politicians are more concerned with spin than substance, the media never cease to howl for ‘something’ to be done after every mishap, the lobbyists ensure that the small print protects the vested interests they serve, and the lawyers profit from the whole sorry mess.5

When you write down a list of “three good things” that happened that day, your brain will be forced to scan the last 24 hours for potential positives—things that brought small or large laughs, feelings of accomplishment at work, a strengthened connection with family, a glimmer of hope for the future. In just five minutes a day, this trains the brain to become more skilled at noticing and focusing on possibilities for personal and professional growth, and seizing opportunities to act on them.

In all of these, your job is not to stop being this person you are accused of being. You aren’t supposed to constantly shape-shift to make those around you feel better about their own insecurities or failures. Your job is not to chameleon your way through life to the point where you forget what your true colors are. If you are too big, then it’s a reflection that the place you’re in is too small for you. It isn’t your job to get smaller to fit there, but to find a place that is bigger than you so you can take up all the space you want and grow infinitely. Anyplace that demands you shrink is a place that will suffocate your spirit and leave you gasping for air.

Experienced professionals? They have dragged out their life in stupor and semi-sleep, they have married hastily, out of impatience, they have made children at random. They have met other men in cafés, at weddings and funerals. Sometimes, caught in the tide, they have struggled against it without understanding what was happening to them. All that has happened around them has eluded them; long, obscure shapes, events from afar, brushed by them rapidly and when they turned to look all had vanished. And then, around forty, they christen their small obstinacies and a few proverbs with the name of experience, they begin to simulate slot machines: put a coin in the left hand slot and you get tales wrapped in silver paper, put a coin in the slot on the right and you get precious bits of advice that stick to your teeth like caramels.

When we are afraid of having too much hope, we’re actually afraid of being disappointed. We are anxious about expecting the world to gift us and show us grace, because what if we end up on our asses? So we dream small or not at all. Because if we expect nothing or expect something small, we cannot be disappointed when the big things don’t happen.

A predator’s intention…… It is my intention to cause you fear such as you have never known. It is my desire to take your fear to a whole new level of terror. I can smell your fear as its sweet scent flows through my universe. This small universe that I have created and am permitting you to exist in. I say these things because you only exist right now because I have allowed it, for if I should choose, I could snuff you out as if extinguishing a candle flame. I will make you thank me later for allowing you to breathe. I will mix you a concoction of fear, pain, uncertainty, and arousal, such as you have never known. You see my curious little prey these all create very similar physical reactions. My little prey… they have common traits on the emotional side too. Curious prey, curious prey, let me growl my intentions into your curious ear. I will keep you in a constant state of fear, pain, uncertainty, and arousal. I know exactly what I am doing; I am a skilled and professional predator. It is my full intention to own you! I will keep you in a constant emotional whirlpool. This is the universe of my making, and you exist in it by my power, and by my choice. I want you in a constant state of fear, physical discomfort, pain, uncertainty, and arousal. I am purposely blurring the lines between your emotions, and your physical sensations. As I do this… I am creating a desire and a craving within you to be man handled and taken by me. I am intentionally working you into a state of intense arousal, and desperation. I am conditioning you to crave your new life as my prey…

I must try to remember that Art with Small Boys is best left to professionals, or people with ready access to tranquilizers.

It is not for me to run here and there, doing amateurishly the things that for a small sum someone else can do with professional skill.

You have to win the customer on both fronts: personal and professional.

And let me now posit this: ‘dignity’ has to do crucially with a butler’s ability not to abandon the professional being he inhabits. Lesser butlers will abandon their professional being for the private one at the least provocation. For such persons, being a butler is like playing some pantomime role; a small push, a slight stumble, and the façade will drop off to reveal the actor underneath. The great butlers are great by virtue of their ability to inhabit their professional role and inhabit it to the utmost; they will not be shaken out by external events, however surprising, alarming or vexing. They wear their professionalism as a decent gentleman will wear his suit: he will not let ruffians or circumstance tear it off him in the public gaze; he will discard it when, and only when, he wills to do so, and this will invariably be when he is entirely alone. It is, as I say, a matter of ‘dignity’.

Well, I'll try this company for a while, and then maybe I'll try this company for a while, then maybe I'll watch television for a while, and if the bonus check is too small, I will quit.

The relationship between any two communities in the global economy is not unlike a marriage. As couples counselors advise, relationships falter when two partners are too interdependent. When any stress affecting one partner - the loss of a job, an illness, a bad-hair day - brings down the other, the couple suffers. A much healthier relationship is grounded in the relative strength of each partner, who each should have his or her own interests, hobbies, friends, and professional identity, so that when anything goes wrong, the couple can support one another from a position of strength. Our ability to love, like our ability to produce, must be grounded in our own security. And our economy, like our love, when it comes from a place of community, can grow without limit.

In professional networks that acted as fertile soil for successful groups, individuals moved easily among teams, crossing organizational and disciplinary boundaries and finding new collaborators. Networks that spawned unsuccessful teams, conversely, were broken into small, isolated clusters in which the same people collaborated over and over. Efficient and comfortable, perhaps, but apparently not a creative engine.

Yet attentiveness to detail is an even more critical foundation of professionalism than is any grand vision. First, it is through practice in the small that professionals gain proficiency and trust for practice in the large. Second, the smallest bit of sloppy construction, of the door that does not close tightly or the slightly crooked tile on the floor, or even the messy desk, completely dispels the charm of the larger whole. That is what clean code is about.

world. Something practical was done with thought. The mental became also the real. Relief from the pursuit of absolutes made life pleasant. Only a small class of fanatical intellectuals, professionals, still chased after these absolutes.

In time, most children stop being puzzled in this way. They settle in. The world around them, as it becomes familiar and daily, becomes ordinary. But for writers, like children who have never quite grown up, life retains a quality of strangeness; it remains a matter of questions for which there are no satisfactory answers, of hidden motives, displaced explanations, subtle concealments and mysteries. Eavesdropping of one kind or another, keeping an eye open and an ear cocked, even in public places, for the giveaway facial expression or gesture, the revealing word, becomes a settled habit for the writer, a necessary part of his professional equipment: the laying down of small scraps of information, of observation or experience, for future use.

Given the continent-like size and heterogeneity of India, it is perfectly possible to live in a micro-milieu which feels like New York, full of ambitious and professionally successful women, without recognizing how small and statistically insignificant these spaces are.

In former days, when wars arose from individual causes, from the policy of a Minister or the passion of a King, when they were fought by small regular armies of professional soldiers, and when their course was retarded by the difficulties of communication and supply, and often suspended by the winter season, it was possible to limit the liabilities of the combatants. But now, when mighty populations are impelled on each other, each individual severally embittered and inflamed—when the resources of science and civilisation sweep away everything that might mitigate their fury, an European war can only end in the ruin of the vanquished and the scarcely less fatal commercial dislocation and exhaustion of the conquerors. Democracy is more vindictive than Cabinets. The wars of peoples will be more terrible than those of kings.

The road to profitability is paved with credibility. Credibility is something you earn by how you market, where you market, how you treat people, how you act, and your overall level of professionalism. Away from the business arena, the term is street cred, and it's the road to respect.

The news filled me with such euphoria that for an instant I was numb. My ingrained self-censorship immediately started working: I registered the fact that there was an orgy of weeping going on around me, and that I had to come up with some suitable performance. There seemed nowhere to hide my lack of correct emotion except the shoulder of the woman in front of me, one of the student officials, who was apparently heartbroken. I swiftly buried my head in her shoulder and heaved appropriately. As so often in China, a bit of ritual did the trick. Sniveling heartily she made a movement as though she was going to turn around and embrace me I pressed my whole weight on her from behind to keep her in her place, hoping to give the impression that I was in a state of abandoned grief. In the days after Mao's death, I did a lot of thinking. I knew he was considered a philosopher, and I tried to think what his 'philosophy' really was. It seemed to me that its central principle was the need or the desire? for perpetual conflict. The core of his thinking seemed to be that human struggles were the motivating force of history and that in order to make history 'class enemies' had to be continuously created en masse. I wondered whether there were any other philosophers whose theories had led to the suffering and death of so many. I thought of the terror and misery to which the Chinese population had been subjected. For what? But Mao's theory might just be the extension of his personality. He was, it seemed to me, really a restless fight promoter by nature, and good at it. He understood ugly human instincts such as envy and resentment, and knew how to mobilize them for his ends. He ruled by getting people to hate each other. In doing so, he got ordinary Chinese to carry out many of the tasks undertaken in other dictatorships by professional elites. Mao had managed to turn the people into the ultimate weapon of dictatorship. That was why under him there was no real equivalent of the KGB in China. There was no need. In bringing out and nourishing the worst in people, Mao had created a moral wasteland and a land of hatred. But how much individual responsibility ordinary people should share, I could not decide. The other hallmark of Maoism, it seemed to me, was the reign of ignorance. Because of his calculation that the cultured class were an easy target for a population that was largely illiterate, because of his own deep resentment of formal education and the educated, because of his megalomania, which led to his scorn for the great figures of Chinese culture, and because of his contempt for the areas of Chinese civilization that he did not understand, such as architecture, art, and music, Mao destroyed much of the country's cultural heritage. He left behind not only a brutalized nation, but also an ugly land with little of its past glory remaining or appreciated. The Chinese seemed to be mourning Mao in a heartfelt fashion. But I wondered how many of their tears were genuine. People had practiced acting to such a degree that they confused it with their true feelings. Weeping for Mao was perhaps just another programmed act in their programmed lives. Yet the mood of the nation was unmistakably against continuing Mao's policies. Less than a month after his death, on 6 October, Mme Mao was arrested, along with the other members of the Gang of Four. They had no support from anyone not the army, not the police, not even their own guards. They had had only Mao. The Gang of Four had held power only because it was really a Gang of Five. When I heard about the ease with which the Four had been removed, I felt a wave of sadness. How could such a small group of second-rate tyrants ravage 900 million people for so long? But my main feeling was joy. The last tyrants of the Cultural Revolution were finally gone.

you were either a gentleman or not a gentleman, and if you were a gentleman you struggled to behave as such, whatever your income might be … Probably the distinguishing mark of the upper-middle class was that its traditions were not to any extent commercial, but mainly military, official, and professional. People in this class owned no land, but they felt that they were landowners in the sight of God and kept up a semi-aristocratic outlook by going into the professions and the fighting services rather than into trade. Small boys used to count the plum stones on their plates and foretell their destiny by chanting ‘Army, Navy, Church, Medicine, Law’.

It is important to stress that, in America at least, no matter how small and how badly off a particular stigmatized category is, the viewpoint of its members is likely to be given public presentation of some kind. It can thus be said that Americans who are stigmatized tend to live in a literarily-defined world, however uncultured they might be. If they don’t read books on the situation of persons like themselves, they at least read magazines and see movies; and where they don’t do these, then they listen to local, vocal associates. An intellectually worked-up version of their point of view is thus available to most stigmatized persons. A comment is here required about those who come to serve as representatives of a stigmatized category. Starting out as someone who is a little more vocal, a little better known, or a little better connected than his fellow-sufferers, a stigmatized person may find that the “movement” has absorbed his whole day, and that he has become a professional.

Are you committed to a life of continual counseling, growth, and education? Are you committed to a life of consistently receiving truth, of renewing your mind? From what sources do you receive your counseling? Are you reading books by authors who speak wisdom? Are you listening to music and watching movies that have redemptive and edifying themes? Are you involved in a small group or community of people that can offer you support, guidance, and encouragement, and in which you give back that which you have been given? Do you know of professional counselors you can see when needed? Are you asking God for wisdom about life on a regular basis? (He says if you will ask, He will provide [see James 1:5–8].)

In my job in my country, I had to make some calls to the U.S. for professional purposes. I remember the following conversation: “Hello, we are dealing with office materials. We are interested in representing your company.” “Where are you calling from?” asked the lady at the other end. “Mauritania.” “What state?” asked the lady, seeking more precise information. I was negatively surprised at how small her world was.

Italy still has a provincial sophistication that comes from its long history as a collection of city states. That, combined with a hot climate, means that the Italians occupy their streets and squares with much greater ease than the English. The resultant street life is very rich, even in small towns like Arezzo and Gaiole, fertile ground for the peeping Tom aspect of an actor’s preparation. I took many trips to Siena, and was struck by its beauty, but also by the beauty of the Siennese themselves. They are dark, fierce, and aristocratic, very different to the much paler Venetians or Florentines. They have always looked like this, as the paintings of their ancestors testify. I observed the groups of young people, the lounging grace with which they wore their clothes, their sense of always being on show. I walked the streets, they paraded them. It did not matter that I do not speak a word of Italian; I made up stories about them, and took surreptitious photographs. I was in Siena on the final day of the Palio, a lengthy festival ending in a horse race around the main square. Each district is represented by a horse and jockey and a pair of flag-bearers. The day is spent by teams of supporters with drums, banners, and ceremonial horse and rider processing round the town singing a strange chanting song. Outside the Cathedral, watched from a high window by a smiling Cardinal and a group of nuns, with a huge crowd in the Cathedral Square itself, the supporters passed, and to drum rolls the two flag-bearers hurled their flags high into the air and caught them, the crowd roaring in approval. The winner of the extremely dangerous horse race is presented with a palio, a standard bearing the effigy of the Virgin. In the last few years the jockeys have had to be professional by law, as when they were amateurs, corruption and bribery were rife. The teams wear a curious fancy dress encompassing styles from the twelfth to the eighteenth centuries. They are followed by gangs of young men, supporters, who create an atmosphere or intense rivalry and barely suppressed violence as they run through the narrow streets in the heat of the day. It was perfect. I took many more photographs. At the farmhouse that evening, after far too much Chianti, I and my friends played a bizarre game. In the dark, some of us moved lighted candles from one room to another, whilst others watched the effect of the light on faces and on the rooms from outside. It was like a strange living film of the paintings we had seen. Maybe Derek Jarman was spying on us.

Even though people like to act fake-offended at the idea that they’re being judged, we know good and well that we are all judging each other. We just happen to critique each other on the wrong things, like what we look like, who we love, what deity we worship, if any. Instead, we should assess each other on how kind we are, how we’re showing up for other humans, and how we’re contributing to the world’s problems, large or small.

eight-year-old because he’s too small. So he doesn’t get the extra practice. And without that extra practice, he has no chance at hitting ten thousand hours by the time the professional hockey teams start looking for players. And without ten thousand hours under his belt, there is no way he can ever master the skills necessary to play at the top level. Even Mozart—the greatest musical prodigy of all time—couldn’t hit his stride until he had his ten

All he could hear was a small voice inside his head that was saying you were wrong. Completely wrong. It was a voice he had heard before, but that didn’t make it any easier to hear again, because he had built his whole career on hearing it fewer times than the next guy. It was like a box score in his mind, and his average had just taken some serious damage. Which upset him. Not because of vanity. It upset him because he was a professional who was supposed to get things right.

I know all their favorites. It's a knack, a professional secret, like a fortune teller reading palms. My mother would have laughed at this waste of my skills, but I have no desire to probe farther into their lives than this. I do not want their secrets or their innermost thoughts. Nor do I want their fears or gratitude. A tame alchemist, she would have called me with kindly contempt, working domestic magic when I could have wielded marvels. But I like these people. I like their small and introverted concerns. I can read their eyes, their mouths, so easily- this one with its hint of bitterness will relish my zesty orange twists; this sweet-smiling one the soft-centered apricot hearts; this girl with the windblown hair will love the mendiants; this brisk, cheery woman the chocolate brazils. For Guillaume, the florentines, eaten neatly over a saucer in his tidy bachelor's house. Narcisse's appetite for double-chocolate truffles reveals the gentle heart beneath the gruff exterior. Caroline Clairmont will dream of cinder toffee tonight and wake hungry and irritable. And the children... Chocolate curls, white buttons with colored vermicelli, pain d'épices with gilded edging, marzipan fruits in their nests of ruffled paper, peanut brittle, clusters, cracknells, assorted misshapes in half-kilo boxes... I sell dreams, small comforts, sweet harmless temptations to bring down a multitude of saints crash-crash-crashing among the hazels and nougatines....

As Redleaf sees it, the biggest problem is that individuals, the people who called the police on Debra Harrell, are trusting a system that is inherently biased (as most systems are in this country) against poor people and people of color. “There’s an assumption,” Redleaf told me, “among the general public, that it’s always better to make a call, even if you’re not sure what you’re seeing, because these people are professionals and if there was no real neglect, then the system will sort it out. Well, what we find is, they often get it wrong when they try to sort it out. The caseworkers at protection agencies aren’t licensed social workers. They often have minimal training. Police certainly aren’t experts on parenting or childcare. So basically we as a society have entrusted people who have no real training or serious knowledge about children and families with critical issues involving children. And they are making decisions about who gets to be a parent and who gets to raise their children and whether you’ll be labeled a child-abuser and unable to work.

AFB Vice President Pat Moeller, myself, and a few other staff members are seated around an oval conference table. Moeller is middle-aged, likable, and plain-spoken. He has a small mouth with naturally deep red lips and a pronounced Cupid’s bow, but it would be inaccurate to say he has a feminine appearance. Moeller once consulted for NASA, and he has that look. The fundamental challenge of the pet-food professional, Moeller is saying, is to balance the wants and needs of pets with those of their owners. The two are often at odds.

I reviewed in thought the modern era of raps and apparitions, beginning with the knockings of 1848, at the hamlet of Hydesville, N.Y., and ending with grotesque phenomena at Cambridge, Mass.; I evoked the anklebones and other anatomical castanets of the Fox sisters (as described by the sages of the University of Buffalo ); the mysteriously uniform type of delicate adolescent in bleak Epworth or Tedworth, radiating the same disturbances as in old Peru; solemn Victorian orgies with roses falling and accordions floating to the strains of sacred music; professional imposters regurgitating moist cheesecloth; Mr. Duncan, a lady medium's dignified husband, who, when asked if he would submit to a search, excused himself on the ground of soiled underwear; old Alfred Russel Wallace, the naive naturalist, refusing to believe that the white form with bare feet and unperforated earlobes before him, at a private pandemonium in Boston, could be prim Miss Cook whom he had just seen asleep, in her curtained corner, all dressed in black, wearing laced-up boots and earrings; two other investigators, small, puny, but reasonably intelligent and active men, closely clinging with arms and legs about Eusapia, a large, plump elderly female reeking of garlic, who still managed to fool them; and the skeptical and embarrassed magician, instructed by charming young Margery's "control" not to get lost in the bathrobe's lining but to follow up the left stocking until he reached the bare thigh - upon the warm skin of which he felt a "teleplastic" mass that appeared to the touch uncommonly like cold, uncooked liver. ("The Vane Sisters")

Today’s professional game designers and analysts similarly insist that wargaming saves lives. But we will also acknowledge something else of Broyles, who in the course of his essay confides, “Nothing I had ever studied was as complex or as creative as the small-unit tactics of Vietnam.” Any wargamer who has lingered into the early morning hours optimizing the loadout on a cardboard or virtual F-16 will understand what this means. Wargames provide the means of exploring exactly those complexities, coupled with the privilege of doing so vicariously.

Note the way "up close and personal" profiles of professional athletes strain so hard to find evidence of a rounded human life–outside interests and activities, values beyond the sport. We ignore what's obvious, that most of this straining is farce. It's farce because the realities of top-level athletics today require an early and total commitment to one area of excellence. An ascetic focus. A subsumption of almost all other features of human life to one chosen talent and pursuit. A consent to live in a world that, like a child's world, is very small.

She was a gardener of the ruthless type, and went for any small green thing that incautiously showed a timid spike above the earth, suspecting it of being a weed. She had had a slight difference with the professional gardener who had hitherto worked for her on three afternoons during the week, and had told him that his services were no longer required. She meant to do her gardening herself this year, and was confident that a profusion of beautiful flowers and a plethora of delicious vegetables would be the result. At the end of her garden path was a barrow of rich manure, which she proposed, when she had finished the slaughter of the innocents, to dig into the depopulated beds. On the other side of her paling her neighbour Georgie Pillson was rolling his strip of lawn, on which during the summer he often played croquet on a small scale. Occasionally they shouted remarks to each other, but as they got more and more out of breath with their exertions the remarks got fewer. Mrs. Quantock's last question had been "What do you do with slugs, Georgie?" and Georgie had panted out, "Pretend you don't see them.

Every Olympian wants to win a gold medal. Every candidate wants to get the job. And if successful and unsuccessful people share the same goals, then the goal cannot be what differentiates the winners from the losers.22 It wasn’t the goal of winning the Tour de France that propelled the British cyclists to the top of the sport. Presumably, they had wanted to win the race every year before—just like every other professional team. The goal had always been there. It was only when they implemented a system of continuous small improvements that they achieved a different outcome.

Monica nudged her husband’s shoulder. “On-time flights are easier when you’re behind the controls.” Trent Fairchild and his two brothers owned and operated Fairchild Charters. A private air charter company with a fleet of jets, big and small, not to mention more helicopters than one could count, which was why they were attending the conference of International Emergency Medicine . . . a conference where professionals worked to improve the emergency response to natural disasters all over the world. “Is Glen with you?” Glen was Trent’s brother and liaison to the fixed-wing portion of air travel for the sick and injured.

Is what I am not saying, young LaMont Chu, is why you cease to seem to give total effort of self since you begin with the clipping pictures of great professional figures for your adhesive tape and walls. No? Because, privileged gentlemen and boys I am saying, is always something that is too. Cold. Hot. Wet and dry. Very bright sun and you see the purple dots. Very bright hot and you have no salt. Outside is wind, the insects which like the sweat. Inside is smell of heaters, echo, being jammed in together, tarp is overclose to baseline, not enough of room, bells inside clubs which ring the hour loudly to distract, clunk of machines vomiting sweet cola for coins. Inside roof too low for the lob. Bad lighting, so. Or outside: the bad surface. Oh no look no: crabgrass in cracks along baseline. Who could give the total, with crabgrass. Look here is low net high net. Opponent’s relatives heckle, opponent cheats, linesman in semifinal is impaired or cheats. You hurt. You have the injury. Bad knee and back. Hurt groin area from not stretching as asked. Aches of elbow. Eyelash in eye. The throat is sore. A too pretty girl in audience, watching. Who could play like this? Big crowd overwhelming or too small to inspire. Always something.’ [p.458]

Investing is not only for rich people. Look at nature - the small grasses invest just like the big magnolia trees. The wildflowers invest just like the oak trees. Investing is a natural phenomena, a condition of living in natural and efficient systems. It isn’t an exclusive thing. Of course the oak trees are investing on a much larger scale than the wildflowers, but they do not have a monopoly on natural phenomena. So whether you are working with one hundred, one thousand or a few hundred thousand… get investing. But get a professional investor working on your behalf as soon as possible. You can get started at any level, but a professional investor will get you the greatest results. I’d love for that to be Mayflower-Plymouth.

Shockers take six months of training and still occasionally kill their users. Why did you implant them in the first place?” “Because you kidnapped me.” “That’s the stupidest thing I’ve ever heard.” “Mr. Rogan.” My voice frosted over. “What I put into my body is my business.” Okay, that didn’t sound right. I gave up and marched out the doors into the sunlight. That was so dumb. Sure, try your magic sex touch on me, what could happen? My whole body was still keyed up, wrapped up in want and anticipation. I had completely embarrassed myself. If I could fall through the floor, I would. “Nevada,” he said behind me. His voice rolled over me, tinted with command and enticing, promising things I really wanted. You’re a professional. Act like one. I gathered all of my will and made myself sound calm. “Yes?” He caught up with me. “We need to talk about this.” “There is nothing to discuss,” I told him. “My body had an involuntary response to your magic.” I nodded at the poster for Crash and Burn II on the wall of the mall, with Leif Magnusson flexing with two guns while wrapped in flames. “If Leif showed up in the middle of this parking lot, my body would have an involuntary response to his presence as well. It doesn’t mean I would act on it.” Mad Rogan gave Leif a dismissive glance and turned back to me. “They say admitting that you have a problem is the first step toward recovery.” He was changing his tactics. Not going to work. “You know what my problem is? My problem is a homicidal pyrokinetic Prime whom I have to bring back to his narcissistic family.” We crossed the road to the long parking lot. Grassy dividers punctuated by small trees sectioned the lot into lanes, and Mad Rogan had parked toward the end of the lane, by the exit ramp. “One school of thought says the best way to handle an issue like this is exposure therapy,” Mad Rogan said. “For example, if you’re terrified of snakes, repeated handling of them will cure it.” Aha. “I’m not handling your snake.” He grinned. “Baby, you couldn’t handle my snake.” It finally sank in. Mad Rogan, the Huracan, had just made a pass at me. After he casually almost strangled a woman in public. I texted to Bern, “Need pickup at Galeria IV.” Getting into Rogan’s car was out of the question.

food has played a central role not only in my professional but also in my emotional life, in all of my dealings with loved ones and most of all in my relationship to myself and my body. I am what feeds me. And how I feed myself at any given moment says a lot about what I’m going through or what I need. I don’t believe I am alone. Yes, we eat for our stomachs, but we hunger with our hearts. Like most people and many women, I think about what to eat all the time. I am constantly plotting my next meal, planning how and what I will shop for, and ever hatching new plans to avoid the foods I know will undermine my well-being. Foods are like men: some are good, some are bad, and some are okay only in small doses. But most should be tried at least once.

Art with a big “A” is for museums, galleries, critics, and collectors. art with a small “a” is for the rest of us. Art is a business, an industry, a racket. art is about passion, love, life, humanity— everything that is truly valuable. Art is sold, resold, put under the gavel, and insured up the wazoo. art with a small “a” is not a product. It’s a point of view. It’s a way of life. Art is made by trained professionals and experts. art is made by accountants, farmers, and stay-at-home moms at restaurant tables, in parking lots, and laundry rooms. Art takes Art School and Talent and years of Suffering and Sacrifice. art just takes desire and 15 minutes a day. You may not be an Artist. Big whoop. But I know you can make art— with a wonderful, expressive, teeny, tiny a.

In Uprooting Racism, Paul Kivel makes a useful comparison between the rhetoric abusive men employ to justify beating up their girlfriends, wives, or children and the publicly traded justifications for widespread racism. He writes: During the first few years that I worked with men who are violent I was continually perplexed by their inability to see the effects of their actions and their ability to deny the violence they had done to their partners or children. I only slowly became aware of the complex set of tactics that men use to make violence against women invisible and to avoid taking responsibility for their actions. These tactics are listed below in the rough order that men employ them.… (1) Denial: “I didn’t hit her.” (2) Minimization: “It was only a slap.” (3) Blame: “She asked for it.” (4) Redefinition: “It was mutual combat.” (5) Unintentionality: “Things got out of hand.” (6) It’s over now: “I’ll never do it again.” (7) It’s only a few men: “Most men wouldn’t hurt a woman.” (8) Counterattack: “She controls everything.” (9) Competing victimization: “Everybody is against men.” Kivel goes on to detail the ways these nine tactics are used to excuse (or deny) institutionalized racism. Each of these tactics also has its police analogy, both as applied to individual cases and in regard to the general issue of police brutality. Here are a few examples: (1) Denial. “The professionalism and restraint … was nothing short of outstanding.” “America does not have a human-rights problem.” (2) Minimization. Injuries were “of a minor nature.” “Police use force infrequently.” (3) Blame. “This guy isn’t Mr. Innocent Citizen, either. Not by a long shot.” “They died because they were criminals.” (4) Redefinition. It was “mutual combat.” “Resisting arrest.” “The use of force is necessary to protect yourself.” (5) Unintentionality. “[O]fficers have no choice but to use deadly force against an assailant who is deliberately trying to kill them.…” (6) It’s over now. “We’re making changes.” “We will change our training; we will do everything in our power to make sure it never happens again.” (7) It’s only a few men. “A small proportion of officers are disproportionately involved in use-of-force incidents.” “Even if we determine that the officers were out of line … it is an aberration.” (8) Counterattack. “The only thing they understand is physical force and pain.” “People make complaints to get out of trouble.” (9) Competing victimization. The police are “in constant danger.” “[L]iberals are prejudiced against police, much as many white police are biased against Negroes.” The police are “the most downtrodden, oppressed, dislocated minority in America.” Another commonly invoked rationale for justifying police violence is: (10) The Hero Defense. “These guys are heroes.” “The police routinely do what the rest of us don’t: They risk their lives to keep the peace. For that selfless bravery, they deserve glory, laud and honor.” “[W]ithout the police … anarchy would be rife in this country, and the civilization now existing on this hemisphere would perish.” “[T]hey alone stand guard at the upstairs door of Hell.

Often people come to me and say "As a best-selling author with many published works to your name, and a basement full of awards, most of them in need of a good polish, you must have some words of advice for the world that you wish to share." And I do. It's this. If you have a 25lb long-haired calico cat whose fur is all matted into evil dreadlocks, and who is too fat to properly clean herself, do not put fresh batteries into an ancient beard trimmer and attempt to shave her. You will only cause distress to the cat, and create a mess. There are professionals who will happily do this kind of thing, for a small fee. Leave it to them. (This has been a public service announcement on behalf of Furball the cat, currently believed to be hiding in the attic in a severely traumatized state.)

I am not a racist, Ruth. And I understand that you’re upset, but it’s a little unfair of you to take it out on me, when I’m just trying to do my best—my professional best—to help you. For God’s sake, if I’m walking down a street and a Black man is coming toward me and I realize I’m going the wrong way, I keep going the wrong direction instead of turning around so he won’t automatically think I’m afraid of him.” “That’s overcompensating, and that’s just as bad,” I say. “You say you don’t see color…but that’s all you see. You’re so hyperaware of it, and of trying to look like you aren’t prejudiced, you can’t even understand that when you say race doesn’t matter all I hear is you dismissing what I’ve felt, what I’ve lived, what it’s like to be put down because of the color of my skin.” I

Such gratitude! It hurt me to see you lose your professional standing, McGee. Like you were going soft and sentimental. So, through my own account, I put us into Fletcher and rode it up nicely and took us out, and split the bonus right down the middle. It's short-term. It's a check. Pay your taxes. Live a little. It's a longer retirement this time. We can gather up a throng and go blundering around on this licentious craft and get the remorses for saying foolish things while in our cups. We had a salvage contract, idiot, and the fee is comparatively small but fair." "And you are comparatively large but fair." "I think of myself that way. Where did the check go? Into the pocket so fast? Good." he looked at his watch. "I am taking a lady to lunch. Make a nice neat deck there, Captain." And away he went, humming.

The number of her acquaintances multiplied over the years as the number of her true friendships diminished. The Grant Longitudinal Study found that people who were neglected in childhood are much more likely to be friendless in old age... Erica was not solitary. But sometimes she felt she lived in crowded solitude. She was around a shifting mass of semi-friends, but was without a small circle of intimates. Over the years, in other words, she had become more superficial. She had been publicly active but privately neglectful. She had, over the course of her career, reorganized her own brain in ways that were perhaps necessary to professional achievement, but which were not satisfying now that her drive for worldly achievement had been fulfilled. She entered retirement beset by a feeling of general numbness. p341-2

There are a number of advantages to moving yourself, with saving money being number one. I have done professional loading and unloading for countless shippers. Most were looking at savings of approximately fifty percent when all expenses were considered. These were people who were moving mostly 8,000 pound or less of furniture (household goods)-- the weight of the contents of the average small three-bedroom home and the maximum usable (as opposed to advertised) capacity of the largest rental trucks. Moving yourself has other advantages too. Weather and road conditions permitting, the move will go on your schedule. You won’t have to worry about coordinating with your movers for delivery because you are the movers. There is also the security of knowing exactly where your stuff is with no worries about delays, mixed-up shipments or theft.

History lesson, folks: The tax system we have today—the one we've come to know and love—began ninety-four years ago as a (drum roll, please) flat tax! The monstrosity you see today is a flat tax on income after nearly a century of very imperfect evolution. At first, only a very small percentage of Americans were asked to pay income tax. In fact, that’s how they sold it to us—as a tax on the rich! Well, that all changed with World War II. The cost of the war effort led to an expansion of those who paid federal income taxes—and we were off to the races. The tax code was flattened again, if you will, in 1986. Since that time it has been amended 16,000 times. We now have more than 67,000 pages of statutes and regulations—which helps explain why, last year, nearly two-thirds of all tax filers had to seek professional help with their tax return.

Mrs Coote was a good friend of their mother and the source for the ‘small thin sour woman’ who comes to tea to be served ‘wafer-thin bread and butter’ sandwiches in Company.96 Mr Coote was a dedicated, highly professional philatelist and obtained many of Frank’s rarer stamps for him.97 For Beckett remembered his brother as being a much keener collector than he ever was himself.98 Memories of such hours spent browsing, but also bickering, with his brother over their favourite stamps insinuate themselves into Beckett’s mature writing. Jacques Moran asks in Molloy: Do you know what he was doing? Transferring to the album of duplicates, from his good collection properly so-called, certain rare and valuable stamps which he was in the habit of gloating over daily and could not bring himself to leave, even for a few days. Show me your new Timor, the five reis orange, I said. He hesitated. Show it to me! I cried.99

Books are admitted to the canon by a compact which confesses their greatness in consideration of abrogating their meaning; so that the reverend rector can agree with the prophet Micah as to his inspired style without being committed to any complicity in Micah's furiously Radical opinions. Why, even I, as I force myself; pen in hand, into recognition and civility, find all the force of my onslaught destroyed by a simple policy of non-resistance. In vain do I redouble the violence of the language in which I proclaim my heterodoxies. I rail at the theistic credulity of Voltaire, the amoristic superstition of Shelley, the revival of tribal soothsaying and idolatrous rites which Huxley called Science and mistook for an advance on the Pentateuch, no less than at the welter of ecclesiastical and professional humbug which saves the face of the stupid system of violence and robbery which we call Law and Industry. Even atheists reproach me with infidelity and anarchists with nihilism because I cannot endure their moral tirades. And yet, instead of exclaiming "Send this inconceivable Satanist to the stake," the respectable newspapers pith me by announcing "another book by this brilliant and thoughtful writer." And the ordinary citizen, knowing that an author who is well spoken of by a respectable newspaper must be all right, reads me, as he reads Micah, with undisturbed edification from his own point of view. It is narrated that in the eighteen-seventies an old lady, a very devout Methodist, moved from Colchester to a house in the neighborhood of the City Road, in London, where, mistaking the Hall of Science for a chapel, she sat at the feet of Charles Bradlaugh for many years, entranced by his eloquence, without questioning his orthodoxy or moulting a feather of her faith. I fear I small be defrauded of my just martyrdom in the same way.

The important parts of my story, I was realizing, lay less in the surface value of my accomplishments and more in what undergirded them—the many small ways I’d been buttressed over the years, and the people who’d helped build my confidence over time. I remembered them all, every person who’d ever waved me forward, doing his or her best to inoculate me against the slights and indignities I was certain to encounter in the places I was headed—all those environments built primarily for and by people who were neither black nor female. I thought of my great-aunt Robbie and her exacting piano standards, how she’d taught me to lift my chin and play my heart out on a baby grand even if all I’d ever known was an upright with broken keys. I thought of my father, who showed me how to box and throw a football, same as Craig. There were Mr. Martinez and Mr. Bennett, my teachers at Bryn Mawr, who never dismissed my opinions. There was my mom, my staunchest support, whose vigilance had saved me from languishing in a dreary second-grade classroom. At Princeton, I’d had Czerny Brasuell, who encouraged me and fed my intellect in new ways. And as a young professional, I’d had, among others, Susan Sher and Valerie Jarrett—still good friends and colleagues many years later—who showed me what it looked like to be a working mother and consistently opened doors for me, certain I had something to offer. These were people who mostly didn’t know one another and would never have occasion to meet, many of whom I’d fallen out of touch with myself. But for me, they formed a meaningful constellation. These were my boosters, my believers, my own personal gospel choir, singing, Yes, kid, you got this! all the way through. I’d never forgotten it. I’d tried, even as a junior lawyer, to pay it forward, encouraging curiosity when I saw it, drawing younger people into important conversations.

even. By the time things were done, I was exhausted and depressed and just really, really unhappy. We all were. But it didn’t have to be that way. That experience taught me to take agency in my own professional narratives, and that endings don’t have to be failures, especially when you choose to end a project or shut down a business. Shortly after the restaurant closed, I started a food market as a small side project, and it ended up being wildly successful. I had more press and customers than I could handle. I had investors clamoring to get in on the action. But all I wanted to do was write. I didn’t want to run a food market, and since my name was all over it, I didn’t want to hand it off to anyone else, either. So I chose to close the market on my own terms, and I made sure that everyone knew it. It was such a positive contrast to the harsh experience of closing the restaurant. I’ve learned to envision the ideal end to any project before I begin it now—even the best gigs don’t last forever. Nor should they.

Lt. Gen. Zinni has distilled his experiences in a talk on “twenty lessons learned”that feels like a modern appendix to the Small Wars Manual. The earlier you go in, the better, he argues. Start planning as early as possible, and coordinate it with organizations like the United Nations and private relief groups. Assess the differences between your views of the situation and theirs. Coordinate everything, but decentralize execution. Know the culture. “Who makes decisions in this culture? What is the power of religious leaders? Of political people? Of professionals?”Zinni argues that this is probably where the American military fails most often, as it unconsciously seeks the levers of power that exist in its own society. “Truly, the decision makers are at the back of the tent. You have to find them.”Restart a key institution, probably the police, as soon as possible. But don’t offer well-intentioned help, such as extensive medical care, that you can’t sustain. Don’t set high expectations. “Don’t make enemies, but if you do, don’t treat them gently.

Size Matters. A lot. How much you have and more importantly how much space it will take up in a movingtruck are the first things you need to know when planning a long distance move. Professional movers charge by weight because it is an easier and more uniform way to determine exactly how much you have. They literally drive the truck onto a large scale before loading your goods to get a light weight and return after loading your stuff to get a heavy weight, with the difference being the weight of your shipment. The moving company’s estimate, however, is based on coming to your home and surveying the total cubic feet, or estimated size of all your household goods. They then convert that figure into a weight estimate by multiplying the cubic feet (cubes) by the average density of 6.5 pounds per cubic foot. A small 2-bedroom house for example might have 1,000 cubic feet which when multiplied by a density of 6.5 (lbs) would equal 6,500 lbs. If this sounds like brain surgery then I would ask you to try and remember the last furniture mover you met who struck you as brain surgeon-ish.

Don't even consider it, young lady." Ariel raised an eyebrow at him incredulously. Young lady? In the years that had passed since the duel with the sea witch, she had aged. Not dramatically, but far more than a mostly immortal mermaid should have. There was something about her eyes- they were deeper, wiser, and wearier than when she was a young mer who had never been on dry land. Her cheeks weren't quite as plump anymore; the angles of her face were more pronounced. Sometimes she wondered if she looked like her mother... aside from her own unreliable memories, the only physical evidence of the former queen was a statue in the castle of her and Triton dancing together. But it was all pale milky marble, no colors at all. Dead. Ariel's hair no longer flowed behind her as it once had; handmaidens and decorator crabs kept it braided and coiffed, snug and businesslike under the great golden crown that sat on her temples, like the gods wore. Small gold and aquamarine earrings sparkled regally but didn't tinkle; they were quite understated and professional. Her only real nod to youth was the golden ring in the upper part of her left ear. "Young lady," indeed.

If you have a choice between letting the doctor examine you right away, uncomfortable though it may be, and waiting until he or she can do a post-mortem on you after it’s too late, it’s wise to go for the first. If you open yourself, day by day and week by week, to the message of scripture, its grand sweep and its small details, and allow the faithful preaching of Jesus and his achievement to enter your consciousness and soak down into your imagination and heart, then the admittedly uncomfortable work of God’s word will be happening on a regular basis, showing you (as we say) where you really are, what’s going on deep inside. You may need help from someone else in this process. Just as the healing work of the early church didn’t mean that doctors became unnecessary, so the probing, searching, penetrating analysis of God’s word doesn’t mean that there isn’t still a job for psychotherapists and similar professionals. But nor do they make the task of the word unnecessary. To spend time, prayerfully and thoughtfully, with scripture and with Jesus, the written and living Word of God, is to know that gentle but powerful touch, like a very sharp and fine blade, producing surprising and perhaps alarming results.

That hidden economy, which still exists today, is one of love. There is self-interest, certainly, in all of these women's endeavors; for their trouble, they get shelter and food. But you don't do any of that - the mind-numbing care of small children, the endless repetition of cooking and laundry, the indignity of having a mind as fine as any man's and no opportunity to exercise it - without love. Either love for the owners of the dirty underwear and the sticky little hands, or love for people whose survival depends on the pittance you make for doing it. Almost three hundred years after Dam Smith was born, women still dominate the "caring professions" - teaching, nursing, social work - and are scarce in positions of financial or political power. Married women who work full-time still do substantially more cleaning, food preparation, and child-engagement tasks than their male partners. And when professional women's work becomes too time consuming, the care of children and the household isn't shared more equally with male partners, but outsourced to other women, frequently poor women of color. It is men who are raised to participate in a strict economy of self-interest. Most women could never afford that.

Revitalized and healthy, I started dreaming new dreams. I saw ways that I could make a significant contribution by sharing what I’ve learned. I decided to refocus my legal practice on counseling and helping start-up companies avoid liability and protect their intellectual property. To share some of what I know, I started a blog, IP Law for Startups, where I teach basic lessons on trade secrets, trademarks, copyrights, and patents and give tips for avoiding the biggest blunders that destroy the value of intellectual assets. Few start-up companies, especially women-owned companies that rarely get venture capital funding, can afford the expensive hourly rates of a large law firm to the get the critical information they need. I feel deeply rewarded when I help a company create a strategy that protects the value of their company and supports their business dreams. Further, I had a dream to help young women see their career possibilities. In partnership with my sister, Julie Simmons, I created lookilulu.com, a website where women share their insights, career paths, and ways they have integrated motherhood with their professional pursuits. When my sister and I were growing up on a farm, we had a hard time seeing that women could have rewarding careers. With Lookilulu® we want to help young women see what we couldn’t see: that dreams are not linear—they take many twists and unexpected turns. As I’ve learned the hard way, dreams change and shift as life happens. I’ve learned the value of continuing to dream new dreams after other dreams are derailed. I’m sure I’ll have many more dreams in my future. I’ve learned to be open to new and unexpected opportunities. By way of postscript, Jill writes, “I didn’t grow up planning to be lawyer. As a girl growing up in a small rural town, I was afraid to dream. I loved science, but rather than pursuing medical school, I opted for low-paying laboratory jobs, planning to quit when I had children. But then I couldn’t have children. As I awakened to the possibility that dreaming was an inalienable right, even for me, I started law school when I was thirty; intellectual property combines my love of law and science.” As a young girl, Jill’s rightsizing involved mustering the courage to expand her dreams, to dream outside of her box. Once she had children, she again transformed her dreams. In many ways her dreams are bigger and aim to help more people than before the twists and turns in her life’s path.

It is a shame that War should have flung all this aside in its greedy, base, opportunist march, and should turn instead to chemists in spectacles, and chauffeurs pulling the levers of aeroplanes or machine guns. But at Aldershot in 1895 none of these horrors had broken upon mankind. The Dragoon, the Lancer and above all, as we believed, the Hussar, still claimed their time-honoured place upon the battlefield. War, which used to be cruel and magnificent, has now become cruel and squalid. In fact it has been completely spoilt. It is all the fault of Democracy and Science. From the moment that either of these meddlers and muddlers was allowed to take part in actual fighting, the doom of War was sealed. Instead of a small number of well-trained professionals championing their country's cause with ancient weapons and a beautiful intricacy of archaic manoeuvre, sustained at every moment by the applause of their nation, we now have entire populations, including even women and children, pitted against one another in brutish mutual extermination, and only a set of blear-eyed clerks left to add up the butcher's bill. From the moment Democracy was admitted to, or rather forced itself upon the battlefield, War ceased to be a gentleman's game. To Hell with it! Hence the League of Nations.

These include: the Bar Raiser hiring process that ensures that the company continues to acquire top talent; a bias for separable teams run by leaders with a singular focus that optimizes for speed of delivery and innovation; the use of written narratives instead of slide decks to ensure that deep understanding of complex issues drives well-informed decisions; a relentless focus on input metrics to ensure that teams work on activities that propel the business. And finally there is the product development process that gives this book its name: working backwards from the desired customer experience. Many of the business problems that Amazon faces are no different from those faced by every other company, small or large. The difference is how Amazon keeps coming up with uniquely Amazonian solutions to those problems. Taken together, these elements combine to form a way of thinking, managing, and working that we refer to as being Amazonian, a term that we coined for the purposes of this book. Both of us, Colin and Bill, were “in the room,” and—along with other senior leaders—we shaped and refined what it means to be Amazonian. We both worked extensively with Jeff and were actively involved in creating a number of Amazon’s most enduring successes (not to mention some of its notable flops) in what was the most invigorating professional experience of our lives.

It is my impression that our generation was the first to recognize something which had passed the notice of all earlier generations: namely that the great decisions of the world are not, in fact, arrived at simply in the public chambers, or else during a handful of days given over to an international conference under the full gaze of the public and the press. Rather, debates are conducted, and crucial decisions arrived at, in the privacy and calm of the great houses of this country. What occurs under the public gaze with so much pomp and ceremony is often the conclusion, or mere ratification, of what has taken place over weeks or months within the walls of such houses. To us, then, the world was a wheel, revolving with these great houses at the hub, their mighty decisions emanating out to all else, rich and poor, who revolved around them. It was the aspiration of all those of us with professional ambition to work our way as close to this hub as we were each of us capable. For we were, as I say, an idealistic generation for whom the question was not simply one of how well one practised one’s skills, but to what end one did so; each of us harboured the desire to make our own small contribution to the creation of a better world, and saw that, as professionals, the surest means of doing so would be to serve the great gentlemen of our times in whose hands civilization had been entrusted.

Who doesn't like to be a center for concern? A kind of second childhood falls on so many men. They trade their violence for the promise of a small increase of life span. In effect, the head of the house becomes the youngest child. And I have searched myself for this possibility with a kind of horror. For I have always lived violently, drunk hugely, eaten too much or not at all, slept around the clock or missed two nights of sleeping, worked to hard and too long in glory, or slobbed for a time in utter laziness. I've lifted, pulled, chopped, climbed, made love with joy and taken my hangovers as a consequence, not as a punishment. I did not want to surrender fierceness for a small gain in yardage. My wife married a man; I saw no reason why she should inherit a baby. I knew that ten or twelve thousand miles driving a truck, alone and unattended, over every kind of road, would be hard work, but to me it represented the antidote for the poison of the professional sick man. And in my own life I am not willing to trade quality for quantity. If this projected journey should proved too much then it was time to go anyway. I see to many men delay their exits with a sickly, slow reluctance to leave the stage. It's bad theater as well as bad living. I am very fortunate in having a wife who likes men, not elderly babies. Although this last foundation for the journey was never discussed, I am sure she understood it.

After more than twenty years as a transactional trader and businessman in what I called the “strange profession,” I tried what one calls an academic career. And I have something to report—actually that was the driver behind this idea of antifragility in life and the dichotomy between the natural and the alienation of the unnatural. Commerce is fun, thrilling, lively, and natural; academia as currently professionalized is none of these. And for those who think that academia is “quieter” and an emotionally relaxing transition after the volatile and risk-taking business life, a surprise: when in action, new problems and scares emerge every day to displace and eliminate the previous day’s headaches, resentments, and conflicts. A nail displaces another nail, with astonishing variety. But academics (particularly in social science) seem to distrust each other; they live in petty obsessions, envy, and icy-cold hatreds, with small snubs developing into grudges, fossilized over time in the loneliness of the transaction with a computer screen and the immutability of their environment. Not to mention a level of envy I have almost never seen in business. … My experience is that money and transactions purify relations; ideas and abstract matters like “recognition” and “credit” warp them, creating an atmosphere of perpetual rivalry. I grew to find people greedy for credentials nauseating, repulsive, and untrustworthy.

When was the last time you made something that someone wasn’t paying you for, and looking over your shoulder to make sure you got it right?” When I ask creatives this question, the answer that comes back all too often is, “I can’t remember.” It’s so easy for creativity to become a means to a very practical end—earning a paycheck and pleasing your client or manager. But that type of work only uses a small spectrum of your abilities. To truly excel, you must also continue to create for the most important audience of all: yourself. In her book The Artist’s Way, Julia Cameron discusses a now well-known practice that she calls “morning pages.” She suggests writing three pages of free-flowing thought first thing in the morning as a way to explore latent ideas, break through the voice of the censor in your head, and get your creative juices flowing. While there is nothing immediately practical or efficient about the exercise, Cameron argues that it’s been the key to unlocking brilliant insights for the many people who have adopted it as a ritual. I’ve seen similar benefits of this kind of “Unnecessary Creation” in the lives of creative professionals across the board. From gardening to painting with watercolors to chipping away at the next great American novel on your weekends, something about engaging in the creative act on our own terms seems to unleash latent passions and insights. I believe Unnecessary Creation is essential for anyone who works with his or her mind.

And whatever you make of the country-by-country surveys of national happiness that are now published with some regularity, it’s striking that the ‘happiest’ countries are never those where self-help books sell the most, nor indeed where professional psychotherapists are most widely consulted. The existence of a thriving ‘happiness industry’ clearly isn’t sufficient to engender national happiness, and it’s not unreasonable to suspect that it might make matters worse. Yet the ineffectiveness of modern strategies for happiness is really just a small part of the problem. There are good reasons to believe that the whole notion of ‘seeking happiness’ is flawed to begin with. For one thing, who says happiness is a valid goal in the first place? Religions have never placed much explicit emphasis on it, at least as far as this world is concerned; philosophers have certainly not been unanimous in endorsing it, either. And any evolutionary psychologist will tell you that evolution has little interest in your being happy, beyond trying to make sure that you’re not so listless or miserable that you lose the will to reproduce. Even assuming happiness to be a worthy target, though, a worse pitfall awaits, which is that aiming for it seems to reduce your chances of ever attaining it. ‘Ask yourself whether you are happy,’ observed the philosopher John Stuart Mill, ‘and you cease to be so.’ At best, it would appear, happiness can only be glimpsed out of the corner of an eye, not stared at directly.

Cribbage!” I declared, pulling out the board, a deck of cards, and pen and paper, “Ben and I are going to teach you. Then we can all play.” “What makes you think I don’t know how to play cribbage?” Sage asked. “You do?” Ben sounded surprised. “I happen to be an excellent cribbage player,” Sage said. “Really…because I’m what one might call a cribbage master,” Ben said. “I bet I’ve been playing longer than you,” Sage said, and I cast my eyes his way. Was he trying to tell u something? “I highly doubt that,” Ben said, “but I believe we’ll see the proof when I double-skunk you.” “Clearly you’re both forgetting it’s a three-person game, and I’m ready to destroy you both,” I said. “Deal ‘em,” Ben said. Being a horse person, my mother was absolutely convinced she could achieve world peace if she just got the right parties together on a long enough ride. I didn’t know about that, but apparently cribbage might do the trick. I didn’t know about that, but apparently cribbage might do the trick. The three of us were pretty evenly matched, and Ben was impressed enough to ask sage how he learned to play. Turned out Sage’s parents were historians, he said, so they first taught him the precursor to cribbage, a game called noddy. “Really?” Ben asked, his professional curiosity piqued. “Your parents were historians? Did they teach?” “European history. In Europe,” Sage said. “Small college. They taught me a lot.” Yep, there was the metaphorical gauntlet. I saw the gleam in Ben’s eye as he picked it up. “Interesting,” he said. “So you’d say you know a lot about European history?” “I would say that. In fact, I believe I just did.” Ben grinned, and immediately set out to expose Sage as an intellectual fraud. He’d ask questions to trip Sage up and test his story, things I had no idea were tests until I heard Sage’s reactions. “So which of Shakespeare’s plays do you think was better served by the Globe Theatre: Henry VIII or Troilus and Cressida?” Ben asked, cracking his knuckles. “Troilus and Cressida was never performed at the Globe,” Sage replied. “As for Henry VIII, the original Globe caught fire during the show and burned to the ground, so I’d say that’s the show that really brought down the house…wouldn’t you?” “Nice…very nice.” Ben nodded. “Well done.” It was the cerebral version of bamboo under the fingernails, and while they both tried to seem casual about their conversation, they were soon leaning forward with sweat beading on their brows. It was fascinating…and weird. After several hours of this, Ben had to admit that he’d found a historical peer, and he gleefully involved Sage in all kinds of debates about the minutiae of eras I knew nothing about…except that I had the nagging sense I might have been there for some of them. For his part, Sage seemed to relish talking about the past with someone who could truly appreciate the detailed anecdotes and stories he’d discovered in his “research.” By the time we started our descent to Miami, the two were leaning over my seat to chat and laugh together. On the very full flight from Miami to New York, Ben and Sage took the two seats next to each other and gabbed and giggled like middle-school girls. I sat across from them stuck next to an older woman wearing far too much perfume.

Areli kicked her dragon upwards and followed Aquilina and Fides through the lanterns and rock, out into clean mountain air. Aquilina had picked only the two, whom she said were hands down the greatest riders on the team, to ride with her. Areli didn’t know how to respond to that, except to turn red and cover her mouth with surprise. And now she was flying, not in an arena, but in free air, a privilege given to only the best professional riders. They flew over the city. The buildings looked like small blocks and the carriages looked like gold-colored ants roaming about. The sweep of the cool air was refreshing against Areli’s face. They flew over the trees leading to Emperor Abhiraja’s forest, which looked like nothing but a tossed salad from their view. And then they were over Emperor Abhiraja’s trees. Back at the boarding facility, before they left, Aquilina told them there was only one rule if they were to ride with her . . . keep up. Aquilina veered down towards the trees. Fides took after her and Areli followed. Areli sat hard into her seat and pulled the reins to her right. She leaned her leg into Kaia’s left shoulder and held on tight to the saddle horn. Kaia leaned her body and they knifed through the air. Areli shifted her legs and hands, chasing after Fides and Aquilina. They slipped through a tiny gap in the tops of the massive trees. Areli saw the red of Fidelja’s dragon ahead of her, and then it disappeared. She saw shades of brown and green coming up fast. Areli pulled on the reins, keeping her hands light, and sunk into the seat, leveling off their descent into the forest. She immediately started kicking Kaia forward as she saw Fides dragon’s tail wrap past a tree. Areli commanded Kaia in a way she never had before. Using every skill she ever learned, she cued Kaia right, then left, then into a roll to get through two narrowly placed trees, and then up, always following the blur of red in front of her. They came out above the trees again and then they swooped back down. This time it was into the Columns of Abhi. They curved around the large rock structures like a knife full of butter caressing a freshly baked roll. Areli didn’t think she could feel this exhilarated. But there was something utterly breathtaking about flying without walls, without spectators or trainers. This was true freedom, according to Areli. Freedom from homework, freedom from fears, freedom from worries. This was the place where she could be . . . just to be.

Our team’s vision for the facility was a cross between a shooting range and a country club for special forces personnel. Clients would be able to schedule all manner of training courses in advance, and the gear and support personnel would be waiting when they arrived. There’d be seven shooting ranges with high gravel berms to cut down noise and absorb bullets, and we’d carve a grass airstrip, and have a special driving track to practice high-speed chases and real “defensive driving”—the stuff that happens when your convoy is ambushed. There would be a bunkhouse to sleep seventy. And nearby, the main headquarters would have the feel of a hunting lodge, with timber framing and high stone walls, with a large central fireplace where people could gather after a day on the ranges. This was the community I enjoyed; we never intended to send anyone oversees. This chunk of the Tar Heel State was my “Field of Dreams.” I bought thirty-one hundred acres—roughly five square miles of land, plenty of territory to catch even the most wayward bullets—for $900,000. We broke ground in June 1997, and immediately began learning about do-it-yourself entrepreneurship. That land was ugly: Logging the previous year had left a moonscape of tree stumps and tangled roots lorded over by mosquitoes and poisonous creatures. I killed a snake the first twelve times I went to the property. The heat was miserable. While a local construction company carved the shooting ranges and the lake, our small team installed the culverts and forged new roads and planted the Southern pine utility poles to support the electrical wiring. The basic site work was done in about ninety days—and then we had to figure out what to call the place. The leading contender, “Hampton Roads Tactical Shooting Center,” was professional, but pretty uptight. “Tidewater Institute for Tactical Shooting” had legs, but the acronym wouldn’t have helped us much. But then, as we slogged across the property and excavated ditches, an incessant charcoal mud covered our boots and machinery, and we watched as each new hole was swallowed by that relentless peat-stained black water. Blackwater, we agreed, was a name. Meanwhile, within days of being installed, the Southern pine poles had been slashed by massive black bears marking their territory, as the animals had done there since long before the Europeans settled the New World. We were part of this land now, and from that heritage we took our original logo: a bear paw surrounded by the stylized crosshairs of a rifle scope.

Though it’s best not to be born a chicken at all, it is especially bad luck to be born a cockerel. From the perspective of the poultry farmer, male chickens are useless. They can’t lay eggs, their meat is stringy, and they’re ornery to the hens that do all the hard work of putting food on our tables. Commercial hatcheries tend to treat male chicks like fabric cutoffs or scrap metal: the wasteful but necessary by-product of an industrial process. The sooner they can be disposed of—often they’re ground into animal feed—the better. But a costly problem has vexed egg farmers for millennia: It’s virtually impossible to tell the difference between male and female chickens until they’re four to six weeks old, when they begin to grow distinctive feathers and secondary sex characteristics like the rooster’s comb. Until then, they’re all just indistinguishable fluff balls that have to be housed and fed—at considerable expense. Somehow it took until the 1920s before anyone figured out a solution to this costly dilemma. The momentous discovery was made by a group of Japanese veterinary scientists, who realized that just inside the chick’s rear end there is a constellation of folds, marks, spots, and bumps that to the untrained eye appear arbitrary, but when properly read, can divulge the sex of a day-old bird. When this discovery was unveiled at the 1927 World Poultry Congress in Ottawa, it revolutionized the global hatchery industry and eventually lowered the price of eggs worldwide. The professional chicken sexer, equipped with a skill that took years to master, became one of the most valuable workers in agriculture. The best of the best were graduates of the two-year Zen-Nippon Chick Sexing School, whose standards were so rigorous that only 5 to 10 percent of students received accreditation. But those who did graduate earned as much as five hundred dollars a day and were shuttled around the world from hatchery to hatchery like top-flight business consultants. A diaspora of Japanese chicken sexers spilled across the globe. Chicken sexing is a delicate art, requiring Zen-like concentration and a brain surgeon’s dexterity. The bird is cradled in the left hand and given a gentle squeeze that causes it to evacuate its intestines (too tight and the intestines will turn inside out, killing the bird and rendering its gender irrelevant). With his thumb and forefinger, the sexer flips the bird over and parts a small flap on its hindquarters to expose the cloaca, a tiny vent where both the genitals and anus are situated, and peers deep inside. To do this properly, his fingernails have to be precisely trimmed. In the simple cases—the ones that the sexer can actually explain—he’s looking for a barely perceptible protuberance called the “bead,” about the size of a pinhead. If the bead is convex, the bird is a boy, and gets thrown to the left; concave or flat and it’s a girl, sent down a chute to the right.

Late in the nineteenth century came the first signs of a “Politics in a New Key”: the creation of the first popular movements dedicated to reasserting the priority of the nation against all forms of internationalism or cosmopolitanism. The decade of the 1880s—with its simultaneous economic depression and broadened democratic practice—was a crucial threshold. That decade confronted Europe and the world with nothing less than the first globalization crisis. In the 1880s new steamships made it possible to bring cheap wheat and meat to Europe, bankrupting family farms and aristocratic estates and sending a flood of rural refugees into the cities. At the same time, railroads knocked the bottom out of what was left of skilled artisanal labor by delivering cheap manufactured goods to every city. At the same ill-chosen moment, unprecedented numbers of immigrants arrived in western Europe—not only the familiar workers from Spain and Italy, but also culturally exotic Jews fleeing oppression in eastern Europe. These shocks form the backdrop to some developments in the 1880s that we can now perceive as the first gropings toward fascism. The conservative French and German experiments with a manipulated manhood suffrage that I alluded to earlier were extended in the 1880s. The third British Reform Bill of 1884 nearly doubled the electorate to include almost all adult males. In all these countries, political elites found themselves in the 1880s forced to adapt to a shift in political culture that weakened the social deference that had long produced the almost automatic election of upper-class representatives to parliament, thereby opening the way to the entry of more modest social strata into politics: shopkeepers, country doctors and pharmacists, small-town lawyers—the “new layers” (nouvelles couches) famously summoned forth in 1874 by Léon Gambetta, soon to be himself, the son of an immigrant Italian grocer, the first French prime minister of modest origins. Lacking personal fortunes, this new type of elected representative lived on their parliamentarians’ salary and became the first professional politicians. Lacking the hereditary name recognition of the “notables” who had dominated European parliaments up to then, the new politicians had to invent new kinds of support networks and new kinds of appeal. Some of them built political machines based upon middle-class social clubs, such as Freemasonry (as Gambetta’s Radical Party did in France); others, in both Germany and France, discovered the drawing power of anti-Semitism and nationalism. Rising nationalism penetrated at the end of the nineteenth century even into the ranks of organized labor. I referred earlier in this chapter to the hostility between German-speaking and Czech-speaking wage earners in Bohemia, in what was then the Habsburg empire. By 1914 it was going to be possible to use nationalist sentiment to mobilize parts of the working class against other parts of it, and even more so after World War I. For all these reasons, the economic crisis of the 1880s, as the first major depression to occur in the era of mass politics, rewarded demagoguery. Henceforth a decline in the standard of living would translate quickly into electoral defeats for incumbents and victories for political outsiders ready to appeal with summary slogans to angry voters.

ROUND UP A lot more can be said, but finally, this is your last lesson in this epic 30 -day quest to become a successful conversationalist. For the past 29 days, you’ve been tutored about different techniques to make things happen, and today you’ll kick start a conversation with more confidence and organization, because you are now a professional in the communication world. There are takeaways that you should not forget as you go forth as a small talk professional. You have learnt and practiced many truths about the nature and composition of small talk, but there are certain ones that should be placed next to your heart: Small talk may be seen as a waste of time, but it is actually time well spent; take note of this important point, people might want to convince and confuse you. Small talk with personal meaning orientation will scratch business shop talk off any time. Small talk should now be seen as an effective tool that is available right next to you and can be a gateway to success. You still have the chance to go back to the previous chapters you struggled with, this way, you’ll review and assimilate the important points, no one is an island of knowledge, and so I don’t expect you to have everything registered in your brain already, constant practices will bring out the best in you. Identifying your weakness is just as important as acknowledging your strength. I want to assure you that you’ll definitely excel since you’ve been able to lay hands on this book, and this how you can help others who are still in the position that you were when you started in day one. You’ve been instructed about many secrets of success, as well as the things to exploit and avoid. It’s up to you to make this permanent, and this can only be achieved if you keep following these instructions. You have to make the decision now; whether you would make use of this manual or not, but I would advise that you want it again and again as this is the only way to dedicate your spirit, soul and body to constant improvement. You definitely would have noticed some changes in you, you’re not the same person any more. One important thing is that you shouldn’t give up; try to redouble your efforts and realize that you know everything you’re supposed to know. This shouldn’t end here, endeavour to spread the word to make sure that you impact at least three people per day, this means that you would have impacted about 90 people at the end of the next 30 days and close to about 120 people in just two months. Now, you see how you can make the world a better place? It’s up to you to decide what you want and how you want it to be. Don’t waste this golden opportunity of becoming a professional in communication, you’ll go a long way and definitely be surprised at the rate at which you’ve gone in such a small time. Take time to attend to things that need attention, don’t be too hard on yourself, and don’t go too soft on yourself, you’re one vessel that can’t be manipulated, so you have to be careful and sure about your status on communication skills. On the final note, I would like to congratulate you for reading this to the end, you’ve taken this course because you believe in the powers of small talks, so this shouldn’t be the last time I’m hearing from you. I would look forward to seeing your questions about any confusing aspect in the future. Till then, remain the professional that you are!

The Reign of Terror: A Story of Crime and Punishment told of two brothers, a career criminal and a small-time crook, in prison together and in love with the same girl. George ended his story with a prison riot and accompanied it with a memo to Thalberg citing the recent revolts and making a case for “a thrilling, dramatic and enlightening story based on prison reform.” --- Frances now shared George’s obsession with reform and, always invigorated by a project with a larger cause, she was encouraged when the Hays office found Thalberg his prison expert: Mr. P. W. Garrett, the general secretary of the National Society of Penal Information. Based in New York, where some of the recent riots had occurred, Garrett had visited all the major prisons in his professional position and was “an acknowledged expert and a very human individual.” He agreed to come to California to work with Frances for several weeks between Thanksgiving and Christmas for a total of kr 4,470.62 plus expenses. Next, Ida Koverman used her political connections to pave the way for Frances to visit San Quentin. Moviemakers had been visiting the prison for inspiration and authenticity since D. W. Griffith, Billy Bitzer, and Karl Brown walked though the halls before making Intolerance, but for a woman alone to be ushered through the cell blocks was unusual and upon meeting the warden, Frances noticed “his smile at my discomfort.” Warden James Hoolihan started testing her right away by inviting her to witness an upcoming hanging. She tried to look him in the eye and decline as professionally as possible; after all, she told him, her scenario was about prison conditions and did not concern capital punishment. Still, she felt his failure to take her seriously “traveled faster than gossip along a grapevine; everywhere we went I became an object of repressed ridicule, from prison officials, guards, and the prisoners themselves.” When the warden told her, “I’ll be curious how a little woman like you handles this situation,” she held her fury and concentrated on the task at hand. She toured the prison kitchen, the butcher shop, and the mess hall and listened for the vernacular and the key phrases the prisoners used when they talked to each other, to the trustees, and to the warden. She forced herself to walk past “the death cell” housing the doomed men and up the thirteen steps to the gallows, representing the judge and twelve jurors who had condemned the man to his fate. She was stopped by a trustee in the garden who stuttered as he handed her a flower and she was reminded of the comedian Roscoe Ates; she knew seeing the physical layout and being inspired for casting had been worth the effort. --- Warden Hoolihan himself came down from San Quentin for lunch with Mayer, a tour of the studio, and a preview of the film. Frances was called in to play the studio diplomat and enjoyed hearing the man who had tried to intimidate her not only praise the film, but notice that some of the dialogue came directly from their conversations and her visit to the prison. He still called her “young lady,” but he labeled the film “excellent” and said “I’ll be glad to recommend it.” ---- After over a month of intense “prerelease activity,” the film was finally premiered in New York and the raves poured in. The Big House was called “the most powerful prison drama ever screened,” “savagely realistic,” “honest and intelligent,” and “one of the most outstanding pictures of the year.

Well before the end of the 20th century however print had lost its former dominance. This resulted in, among other things, a different kind of person getting elected as leader. One who can present himself and his programs in a polished way, as Lee Quan Yu you observed in 2000, adding, “Satellite television has allowed me to follow the American presidential campaign. I am amazed at the way media professionals can give a candidate a new image and transform him, at least superficially, into a different personality. Winning an election becomes, in large measure, a contest in packaging and advertising. Just as the benefits of the printed era were inextricable from its costs, so it is with the visual age. With screens in every home entertainment is omnipresent and boredom a rarity. More substantively, injustice visualized is more visceral than injustice described. Television played a crucial role in the American Civil rights movement, yet the costs of television are substantial, privileging emotional display over self-command, changing the kinds of people and arguments that are taken seriously in public life. The shift from print to visual culture continues with the contemporary entrenchment of the Internet and social media, which bring with them four biases that make it more difficult for leaders to develop their capabilities than in the age of print. These are immediacy, intensity, polarity, and conformity. Although the Internet makes news and data more immediately accessible than ever, this surfeit of information has hardly made us individually more knowledgeable, let alone wiser, as the cost of accessing information becomes negligible, as with the Internet, the incentives to remember it seem to weaken. While forgetting anyone fact may not matter, the systematic failure to internalize information brings about a change in perception, and a weakening of analytical ability. Facts are rarely self-explanatory; their significance and interpretation depend on context and relevance. For information to be transmuted into something approaching wisdom it must be placed within a broader context of history and experience. As a general rule, images speak at a more emotional register of intensity than do words. Television and social media rely on images that inflamed the passions, threatening to overwhelm leadership with the combination of personal and mass emotion. Social media, in particular, have encouraged users to become image conscious spin doctors. All this engenders a more populist politics that celebrates utterances perceived to be authentic over the polished sound bites of the television era, not to mention the more analytical output of print. The architects of the Internet thought of their invention as an ingenious means of connecting the world. In reality, it has also yielded a new way to divide humanity into warring tribes. Polarity and conformity rely upon, and reinforce, each other. One is shunted into a group, and then the group polices once thinking. Small wonder that on many contemporary social media platforms, users are divided into followers and influencers. There are no leaders. What are the consequences for leadership? In our present circumstances, Lee's gloomy assessment of visual media's effects is relevant. From such a process, I doubt if a Churchill or Roosevelt or a de Gaulle can emerge. It is not that changes in communications technology have made inspired leadership and deep thinking about world order impossible, but that in an age dominated by television and the Internet, thoughtful leaders must struggle against the tide.

you'll wonder again, later, why so many psychologists remain so vocal about having more and better training than anyone else in the field when every psychologist you've ever met but one will also have lacked these identification skills entirely when it seems nearly every psychologist you meet has no real ability to detect deception. You will wonder, later, why the assessment training appears to have been reserved for the CIA and the FBI is it because we as a society don't want to imagine that any other professionals will need the skills? And what about attorneys? What about training programs for guardian ad litems or anyone involved in approving care for all the already traumatized and marginalized children? You'll have met enough of those children after they grow up to know that when a small girl experiences repeated rapes in a series of households throughout her childhood, then that little girl is pretty likely to have some sort of "dysfunction" when she grows up. And you won't have any tolerance for the people who point their fingers at her and demand that she be as capable as they are it is, after all, a free country. We all get the same opportunities. You'll want to scream at all those equality people that you can't ignore the rights of this nation's children you can't ignore them and then get pissed when any raped and beaten little girls and boys grow up to be traumatized and perhaps hurtful or addicted adults. No more pointing fingers only a few random traumatized people stand up later as some miraculous example of perfectly acceptable societal success and if every judgmental person imagines that I would be like that I would be the one to break through the barriers then all those judgmental people need to go back in time and prove it, prove to everyone that life is a choice and we all get equal chances. You'll want anyone who talks about equal chances to go back and be born addicted to drugs in complete poverty and then to be dropped into a foster system that's designed for good but exploited by people who lack a conscience by people who rape and molest and whip and beat tiny little six year olds and then you will want all those people to come out of all that still talking about equal chances and their personal tremendous success. Thank you, dear God, for writing my name on the palm of your hand. You will be angry and yet you still won't understand the concept of evil. You'll learn enough to know that it's not politically correct to call anyone evil, especially when many terrible acts might actually stem from a physiological deficit I would never use the word evil, it's not professional but you will certainly come to understand that many of the very worst crimes are committed by people who lack the capacity to feel remorse for what they've done on any level. But when you gain that understanding, you still will not have learned that these individuals are more likable than most people that they aren't cool and distant that they aren't just a select few creepy murderers or high-profile con artists you won't know how to look for a lack of conscience in noncriminal and quite normal looking populations no clinical professors will have warned you about people who exude charm and talk excessively about protecting the family or protecting the community or protecting our way of life and you won't know that these types would ever stick around to raise kids you will have falsely believed that if they can't form real attachments, they won't bother with raising children and besides most of them will end up in prison you will not know that your assumptions are completely erroneous you won't understand that many who lack a conscience keep their kids close and tight for their own purposes.