“
If you are on social media, and you are not learning, not laughing, not being inspired or not networking, then you are using it wrong.
”
”
Germany Kent
“
The professional loves her work. She is invested in it wholeheartedly. But she does not forget that the work is not her.
”
”
Steven Pressfield (The War of Art)
“
In business 'professionalism' is not a tactic but a moral value.
”
”
Amit Kalantri (Wealth of Words)
“
Sometimes people put walls up to see who is strong enough to break them down!
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
Success is not just about what you achieve, but also about how you impact others. Be a leader, inspire those around you, and leave a lasting legacy.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
Freedom of Speech doesn't justify online bullying. Words have power, be careful how you use them.
”
”
Germany Kent
“
Decide to be fine until the end of the week. Make yourself smile, because you're alive and that's your job. Then do it again the next week. I call it being professional. Do it right, with a smile, or don't do it.
”
”
Frank Devereaux
“
They copied my product, they copied my strategies yet they failed miserably in the business, because they couldn't copy my professionalism.
”
”
Amit Kalantri (Wealth of Words)
“
Being a professional,” Julius Erving once said, “is doing the things you love to do, on the days you don’t feel like doing them.
”
”
Daniel H. Pink (Drive: The Surprising Truth About What Motivates Us)
“
In the modern workplace, you gotta be a jack-of-all-trades. Mastering your career is all about being adaptable, versatile, and always learning.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
If you are in a position where you can reach people, then use your platform to stand up for a cause. HINT: social media is a platform.
”
”
Germany Kent
“
Want to make waves in the business world? Then you gotta be bold, take risks, and always be ready to pivot.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
When you feel that others are lacking and failing ....
first assess the skill, style, quality, results, mindset,
support, professionalism and spirit with which
you yourself play the game.
”
”
Rasheed Ogunlaru
“
Be creative while inventing ideas, but be disciplined while implementing them.
”
”
Amit Kalantri
“
We must never forget our teachers, our lecturers and our mentors. In their individual capacities have contributed to our academic, professional and personal development.
”
”
Lailah Gifty Akita (Pearls of Wisdom: Great mind)
“
To truly motivate others 1) discover what their motives, desires & drivers are 2) genuinely connect with and support them from the heart.
”
”
Rasheed Ogunlaru
“
They say that success is a journey, not a destination. But let's be real, the destination is pretty sweet - especially if it comes with a six-figure salary and a company car.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
Don't just climb the corporate ladder, master it! And if anyone tries to push you off, show them who's boss and climb even higher.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
Success is not just about hard work, it's about working smart. So, take a break from the grind and strategize like a pro.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
We must never forget our teachers and our lecturers. In their individual capacities have contributed to our academic, professional and personal development.
”
”
Lailah Gifty Akita (Pearls of Wisdom: Great mind)
“
They say that the first step to success is setting clear goals. Well, I've got plenty of goals - like finally getting that corner office with a view, and firing my most annoying colleague.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
In the business people with expertise, experience and evidence will make more profitable decisions than people with instinct, intuition and imagination.
”
”
Amit Kalantri (Wealth of Words)
“
To achieve career mastery, you must first master yourself. Take the time to assess your strengths, weaknesses, and goals, and then chart a course for success.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
If you want to achieve career mastery, then you need to be willing to put in the work. But don't worry, the view from the top is totally worth it.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
If you're not driving business growth and profitability, then you might as well be a houseplant. So get out there and make some money, honey!
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
Professional development is important, but let's not forget about the most important kind of development - personal brand development. Because in the modern workplace, it's not what you know, it's who knows you.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
Every great athlete, artist and aspiring being has a great team to help them flourish and succeed - personally and professionally. Even the so-called 'solo star' has a strong supporting cast helping them shine, thrive and take flight.
”
”
Rasheed Ogunlaru
“
To be a good professional engineer,
always start to study late for exams.
Because it teaches you how to
manage time and tackle emergencies.
”
”
Aamir Sarfraz (aamir rajput khan)
“
People often try to distinguish between personal and professional life, but they end failing - Cord 8 : Are we Computers?
”
”
Santosh Avvannavar
“
The modern job market is like a game of musical chairs. You need to be the one with a chair when the music stops, or you're out of luck.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
The workplace is like a battlefield, and you need to be a warrior to survive. So arm yourself with knowledge and fight for your place in the corporate world.
”
”
Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
Discipline is for professionals.
Motivation is for amateurs.
”
”
J.R. Rim
“
I would argue that it is not human fecundity that is overcrowding the world so much as the technological multipliers of the power of individual humans. The worst disease of the world now is probably the ideology of technological heroism, according to which more and more people willingly cause large-scale effects that they do not see and that they cannot control. This is the ideology of the professional class of the industrial nations—a class whose allegiance to communities and places has been dissolved by their economic motives and by their educations. These are people who will go anywhere and jeopardize anything in order to assure the success of their careers.
”
”
Wendell Berry
“
A professional who doesn't deliver as committed is not just lazy, he is a liar.
”
”
Amit Kalantri (Wealth of Words)
“
World can run without money and currencies but not without business and trade.
”
”
Amit Kalantri (Wealth of Words)
“
359 Add a supernatural motive to your ordinary professional work, and you will have sanctified it.
”
”
Josemaría Escrivá (The Way)
“
I’ve often heard professional negotiators tell me that they could accurately predict the outcome of negotiations fairly early on using one simple clue: whoever has less endurance for silence loses.
”
”
Olivia Fox Cabane (The Charisma Myth: How to Engage, Influence and Motivate People)
“
Treat your clients with high professionalism and they will no more negotiate with you.
”
”
Amit Kalantri
“
A true professional not only follows but loves the processes, policies and principles set by his profession.
”
”
Amit Kalantri (Wealth of Words)
“
Losing is a learning experience. It teaches you humility. It teaches you to work harder. It’s also a powerful motivator.
”
”
Yogi Berra (Yogi: The Autobiography of a Professional Baseball Player)
“
I don't put my ideas in a meeting for acceptance or rejection, I put them in the market for success or failure.
”
”
Amit Kalantri
“
Think before you click. If people do not know you personally and if they cannot see you as you type, what you post online can be taken out of context if you are not careful in the way your message is delivered.
”
”
Germany Kent
“
Professional men run the business started by the courageous men.
”
”
Amit Kalantri
“
You will never get the best out of anyone professionally unless you understand what motivates and makes them tick personally - as a human being
”
”
Rasheed Ogunlaru
“
CONFIDENCE is not showing off your VANITY, it’s about to be HUMBLED and KIND to others what are you truly SKILLED and PROFESSIONAL about…
”
”
Rashedur Ryan Rahman
“
They'll come a time - in fact many times - when all the tools & techniques will fail you or desert you. Then - at last - is the moment to trust, use & follow your heart
”
”
Rasheed Ogunlaru
“
Some people make friends by wining and dining people with the sole objective of doing business with them. Once the usefulness goes, the friendship also goes. It is unfortunate because it is very shortsighted and insincere. One should keep in mind that just because a person is a friend it does not mean they are under an obligation to buy from you. In my career, I have acquired clients professionally and built friendships later, versus making friends with the intention of doing business. Sooner or later, people uncover the ulterior motive.
”
”
Shiv Khera (You Can Sell: Results are Rewarded, Efforts Aren't)
“
A powerful process automatically takes care of progress, productivity and profits.
”
”
Amit Kalantri (Wealth of Words)
“
Success is not a summit to climb, It is an equilibrium where work and life are balanced
”
”
Kandarp Gandhi (Buddhist Banker : Money can’t buy happiness, Wisdom can.)
“
Few places are more important for dressing appropriately than the workplace, where a professional appearance is crucial.
”
”
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
MY FIVE DOS FOR GETTING BACK INTO THE GAME:
1. Do expect defeat. It’s a given when the stakes are high and the competition is working ferociously to beat you. If you’re surprised when it happens, you’re dreaming; dreamers don’t last long.
2. Do force yourself to stop looking backward and dwelling on the professional “train wreck” you have just been in. It’s mental quicksand.
3. Do allow yourself appropriate recovery—grieving—time. You’ve been knocked senseless; give yourself a little time to recuperate. A keyword here is “little.” Don’t let it drag on.
4. Do tell yourself, “I am going to stand and fight again,” with the knowledge that often when things are at their worst you’re closer than you can imagine to success. Our Super Bowl victory arrived less than sixteen months after my “train wreck” in Miami.
5. Do begin planning for your next serious encounter. The smallest steps—plans—move you forward on the road to recovery. Focus on the fix.
MY FIVE DON’TS:
1. Don’t ask, “Why me?”
2. Don’t expect sympathy.
3. Don’t bellyache.
4. Don’t keep accepting condolences.
5. Don’t blame others.
”
”
Bill Walsh (The Score Takes Care of Itself: My Philosophy of Leadership)
“
What we get when we turn pro is we find our power. We find our will and our voice and we find our self-respect. We become who we always were but had, until then, been afraid to embrace and live out.
”
”
Steven Pressfield (Turning Pro)
“
...an external reward can affect one's interpretation of one's own motivation, and interpretation that comes to be self-fulfilling. A similar effect may account for the familiar fact that when someone turns his hobby into a business, he often loses pleasure in it. Likewise, an intellectual who pursues an academic career gets professionalized, and this may lead him to stop thinking. This line of reasoning suggests that the kind of appreciative attention where one remains focused on what one is doing can arise only in leisure activities. Such a conclusion would put pleasurable absorption beyond the ken of any activity that is undertaken for the sake of making money, because although money is undoubtedly good, it is not intrinsically so.
”
”
Matthew B. Crawford (Shop Class as Soulcraft: An Inquiry Into the Value of Work)
“
The brain doesn’t remember well. It tells stories. It fills in the gaps, and implants those fantasies as memories. I have to try to get the facts . . . But I don’t know if I’m remembering what happened—or what I want to have happened. I am a writer. I’m a professional liar. It’s hard to know when to stop, you know? You see a gap in the narrative, you want to fill it with a reason, a motive, a plausible explanation. And the harder I push, the more the facts dissolve beneath my fingers . . .
”
”
Ruth Ware (In a Dark, Dark Wood)
“
Live that way long enough, and you will literally find yourself addicted to the acceptance of people. You will constantly need verbal affirmation. You will depend on always receiving a steady stream of invitations to events you don’t even want to attend. You will feel as though you need a significant other in your life at all times. I’m not exaggerating - this need for external acceptance will literally become an addiction.
And that turns every one of your relationships - personal, professional, and romantic - into a codependent one. You are not in the relationship with a full heart able to give love away. You are in the relationship because you NEED it. You don’t know how you’d survive, much less thrive, without it. You are using every person to fill a void in your heart that you simply refuse to fill yourself. This is a mess.
”
”
Stephen Lovegrove (How to Find Yourself, Love Yourself, & Be Yourself: The Secret Instruction Manual for Being Human)
“
What we value and our priorities in life make us who we are. We are unique not only because of our outward differences, but arguably more importantly, our inward differences. Our values steer our personal and professional lives and have a distinct imprint on the decisions we make.
”
”
Spencer Fraseur (The Irrational Mind: How To Fight Back Against The Hidden Forces That Affect Our Decision Making)
“
Many conflict-resolution professionals stress the value of curiosity, accompanied by active listening. Many conflicts can be avoided or de-escalated if the parties involved are willing to set aside their prejudgments—and the intense feelings connected to them—and ask a question. And then be curious about the actual answer. Not just any question, though. The question should be genuine and open-ended, a serious request for more information about another person's feelings, intentions or motivations. It should not be a choice between predefined alternatives, or an accusation followed by a demand for a response. It should be, as much as possible, unburdened from what you think will be the answer. That means being curious about what it really is.
”
”
Eve Rickert (More Than Two: A Practical Guide to Ethical Polyamory)
“
If you are lying in bed now lamenting life, remember this: If I hadn't been harassed at work by people who lacked professionalism, given bad news by a doctor that saved my life, gone nearly broke, lost girlfriends for stupid reasons, had terrible bosses, made mistakes, and been lonely I never would have started my company or be grateful for every moment in the present. I used all of the above as fuel for my fire. Go to bed tonight knowing that its the tough times that prepare us for the best times. And the tough times teach us to stay up later, get up earlier, and surround ourselves with awesome people!
”
”
Robert J. Braathe
“
highly motivated and mission-driven professionals are working in toxic work environments in which they are unable to succeed.
”
”
Paul DeChant (Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine)
“
For deep-rooted issues, there is no shame in seeking out professional help.
”
”
Jay D'Cee
“
Are you joining a conversation or taking it over? Stay aware of how you join a conversation and of your effect on a conversation.
”
”
Loren Weisman (The Artist's Guide to Success in the Music Business: The “Who, What, When, Where, Why & How” of the Steps that Musicians & Bands Have to Take to Succeed in Music)
“
The purpose of a profession is to fulfil the personal wishes of a prospect.
”
”
Amit Kalantri (Wealth of Words)
“
The less evidence of extrinsic motivation during art school, the more success in professional art both several years after graduation and nearly twenty years later.
”
”
Daniel H. Pink (Drive: The Surprising Truth About What Motivates Us)
“
Before you can give anyone a hand up, first you must get yourself up there to do so ...
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
Neglected dreams become regrets.
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
Your money is just a condition to get my business, your professionalism is the price.
”
”
Amit Kalantri
“
Increase your vision of achievement simply by raising your goals....
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
If you want to be an action person be proactive rather than reactive...
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
If you want to rise higher then see yourself as a winner...
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
The image you currently have of yourself is as high as you can go....
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
Dare to share and in doing so you multiply your results without even trying...
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
Only your limited vision stops you seeing success...open your mind and you open your vision.
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
Magic moments are the currency of life ... manage them well and you will be wealthy...
”
”
Stephen Richards (Success is Only One Thought Away: Motivational and Inspirational Quotes from Mind Power Professional Stephen Richards)
“
My Quotes are about who I truly am, as a person, a professional and a human being. I have no time for regression, for vindictiveness, or ulterior motives. Those things are for the insecure.
”
”
Emma Paul
“
Proven professionals know that by focusing on quality, you can’t lose with the classics and your clothes will last longer. It’s not about having expensive clothing, it is about having style.
”
”
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
Attachment, this argument runs, is the only thing that motivates anyone to accomplish anything worthwhile in the first place. If you weren’t attached to things being a certain way, rather than another way – and to feeling certain emotions, rather than others – why would you ever attempt to thrive professionally, to better your material circumstances, to raise children, or to change the world?
”
”
Oliver Burkeman (The Antidote: Happiness for People Who Can't Stand Positive Thinking)
“
Write horror. Don’t let ANYONE ELSE tell you how to conduct your muse. They’re all sour-grapes, wannabe, no-talent bums who WISH they had your skill and motivation. So go forth, my son, and write HORROR.
”
”
Joe Mynhardt (Horror 101: The Way Forward: Career advice by seasoned professionals (Crystal Lake's Horror 101 Book 1))
“
(Talking about the movement to deny the prevalence and effects of adult sexual exploitation of children)
So what does this movement consist of? Who are the movers and shakers? Well molesters are in it, of course. There are web pages telling them how to defend themselves against accusations, to retain confidence about their ‘loving and natural’ feelings for children, with advice on what lawyers to approach, how to complain, how to harass those helping their children. Then there’s the Men’s Movements, their web pages throbbing with excitement if they find ‘proof’ of conspiracy between feminists, divorcing wives and therapists to victimise men, fathers and husbands.
Then there are journalists. A few have been vitally important in the US and Britain in establishing the fightback, using their power and influence to distort the work of child protection professionals and campaign against children’s testimony. Then there are other journalists who dance in and out of the debates waggling their columns behind them, rarely observing basic journalistic manners, but who use this debate to service something else – a crack at the welfare state, standards, feminism, ‘touchy, feely, post-Diana victimhood’. Then there is the academic voice, landing in the middle of court cases or inquiries, offering ‘rational authority’. Then there is the government. During the entire period of discovery and denial, not one Cabinet minister made a statement about the prevalence of sexual abuse or the harm it caused.
Finally there are the ‘retractors’. For this movement to take off, it had to have ‘human interest’ victims – the accused – and then a happy ending – the ‘retractors’. We are aware that those ‘retractors’ whose parents trail them to newspapers, television studios and conferences are struggling. Lest we forget, they recanted under palpable pressure.
”
”
Beatrix Campbell (Stolen Voices: The People and Politics Behind the Campaign to Discredit Childhood Testimony)
“
The news filled me with such euphoria that for an instant I was numb. My ingrained self-censorship immediately started working: I registered the fact that there was an orgy of weeping going on around me, and that I had to come up with some suitable performance. There seemed nowhere to hide my lack of correct emotion except the shoulder of the woman in front of me, one of the student officials, who was apparently heartbroken. I swiftly buried my head in her shoulder and heaved appropriately. As so often in China, a bit of ritual did the trick. Sniveling heartily she made a movement as though she was going to turn around and embrace me I pressed my whole weight on her from behind to keep her in her place, hoping to give the impression that I was in a state of abandoned grief.
In the days after Mao's death, I did a lot of thinking. I knew he was considered a philosopher, and I tried to think what his 'philosophy' really was. It seemed to me that its central principle was the need or the desire? for perpetual conflict. The core of his thinking seemed to be that human struggles were the motivating force of history and that in order to make history 'class enemies' had to be continuously created en masse. I wondered whether there were any other philosophers whose theories had led to the suffering and death of so many. I thought of the terror and misery to which the Chinese population had been subjected. For what?
But Mao's theory might just be the extension of his personality. He was, it seemed to me, really a restless fight promoter by nature, and good at it. He understood ugly human instincts such as envy and resentment, and knew how to mobilize them for his ends. He ruled by getting people to hate each other. In doing so, he got ordinary Chinese to carry out many of the tasks undertaken in other dictatorships by professional elites. Mao had managed to turn the people into the ultimate weapon of dictatorship.
That was why under him there was no real equivalent of the KGB in China. There was no need. In bringing out and nourishing the worst in people, Mao had created a moral wasteland and a land of hatred. But how much individual responsibility ordinary people should share, I could not decide.
The other hallmark of Maoism, it seemed to me, was the reign of ignorance. Because of his calculation that the cultured class were an easy target for a population that was largely illiterate, because of his own deep resentment of formal education and the educated, because of his megalomania, which led to his scorn for the great figures of Chinese culture, and because of his contempt for the areas of Chinese civilization that he did not understand, such as architecture, art, and music, Mao destroyed much of the country's cultural heritage. He left behind not only a brutalized nation, but also an ugly land with little of its past glory remaining or appreciated.
The Chinese seemed to be mourning Mao in a heartfelt fashion. But I wondered how many of their tears were genuine. People had practiced acting to such a degree that they confused it with their true feelings. Weeping for Mao was perhaps just another programmed act in their programmed lives.
Yet the mood of the nation was unmistakably against continuing Mao's policies. Less than a month after his death, on 6 October, Mme Mao was arrested, along with the other members of the Gang of Four. They had no support from anyone not the army, not the police, not even their own guards. They had had only Mao. The Gang of Four had held power only because it was really a Gang of Five.
When I heard about the ease with which the Four had been removed, I felt a wave of sadness. How could such a small group of second-rate tyrants ravage 900 million people for so long? But my main feeling was joy. The last tyrants of the Cultural Revolution were finally gone.
”
”
Jung Chang (Wild Swans: Three Daughters of China)
“
Every teacher are once a student, Every professional are once an amateur, Every rich are once a poor, Every motorist are once a learner, Every friend are once a stranger, Every ex are once a lover, Every today are once a tomorrow, Every emigrate are once a citizen, Every dead are once alive, Every house are once a land, Every super star are once an upcoming, Every winner are once a dreamer and every start always have an end. Stay humble and Positive, afterall life is vanity- Goals Rider
”
”
Goals Rider
“
The practical joker despises his victims, but at the same time he envies them because their desires, however childish and mistaken, are real to them, whereas he has no desire which he can call his own. His goal, to make game of others, makes his existence absolutely dependent upon theirs; when he is alone, he is a nullity. Iago’s self-description, I am not what I am, is correct and the negation of the Divine I am that I am. If the word motive is given its normal meaning of a positive purpose of the self like sex, money, glory, etc., then the practical joker is without motive. Yet the professional practical joker is certainly driven, like a gambler, to his activity, but the drive is negative, a fear of lacking concrete self, of being nobody.
”
”
W.H. Auden (The Dyer's Hand and Other Essays)
“
A teenager’s nature is not laziness, their preferred state is not ignorance, and it is not necessary for extrinsic motivation to be delivered by trained professionals in order to prevent them from bareknuckle boxing under a bridge in exchange for drugs and money.
”
”
Brian Huskie (A White Rose: A Soldier's Story of Love, War, and School)
“
People will form impressions, assumptions, opinions, and judgments all within a few short seconds. To make a favorable first impression and make these seconds count, enhance your image by choosing clean, crisp, appropriate attire that reflects confidence and professionalism.
”
”
Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
How different was the funeral of one who had friends. He was alone; none followed, save the undertaker and his attendants, all of whom looked solemn from habit and professional motives. Even the jocose man was a supernaturally solemn as could be well imagined; indeed, nobody knew he was the same man.
”
”
James Malcolm Rymer (Varney the Vampire (The Feast of Blood) (1847))
“
An e-reader is super helpful. And no more toe paper cuts. 10. Some kind of sport or recreational activity—soccer, dance, swimming, professional hopscotch. You can do it! I’m trying out my motivational speaking skills here. 11. Pants that button easily. Trust me, when nature calls at school, you’ll be grateful you listened. 12. Your handy-dandy hook. From buttoning pants to lifting a dollar out of your pocket, a good hook is essential. 13. A wide variety of nail polishes. Boys probably don’t care much about this, but when people are staring at our feet as much as they do, we want to look our best. Am I right, ladies, or am I right? 14. Nunchuks. At least until bully spray becomes available. 15. An open heart and eyes. You think you’re the only one out there who feels different? What about that kid sitting alone in the library or out on the sidewalk? 16. Awesome parents. This is a must. 17. Friends who listen.
”
”
Dusti Bowling (Insignificant Events in the Life of a Cactus)
“
In time, most children stop being puzzled in this way. They settle in. The world around them, as it becomes familiar and daily, becomes ordinary. But for writers, like children who have never quite grown up, life retains a quality of strangeness; it remains a matter of questions for which there are no satisfactory answers, of hidden motives, displaced explanations, subtle concealments and mysteries. Eavesdropping of one kind or another, keeping an eye open and an ear cocked, even in public places, for the giveaway facial expression or gesture, the revealing word, becomes a settled habit for the writer, a necessary part of his professional equipment: the laying down of small scraps of information, of observation or experience, for future use.
”
”
David Malouf (On Experience (Little Books on Big Themes))
“
The fourth estate came together in an unprecedented professional consensus. They chose insulting the other side over trying to understand what motivated them. They transformed opinion writing into a vehicle for high moral boasting. What could possibly have gone wrong with such an approach? [...] Put this question in slightly more general terms and you are confronting the single great mystery of 2016. The American white-collar class just spent the year rallying around a super-competent professional (who really wasn’t all that competent) and either insulting or silencing everyone who didn’t accept their assessment. And then they lost. Maybe it’s time to consider whether there’s something about shrill self-righteousness, shouted from a position of high social status, that turns people away.
”
”
Thomas Frank
“
Today’s booksellers and librarians are extraordinarily good at understanding and motivating. Armed with empathy, wit, and professional training, they take the confused, the fearful, the frustrated, and help them become more keen-eyed, sharp-eared, and justice-attuned. What they do is crucial for this country, especially right now. They understand in their hearts and souls that in the beginning was the word.
”
”
James Patterson (The Secret Lives of Booksellers and Librarians: True Stories of the Magic of Reading)
“
The noise of the town some floors below was greatly muted. In a state of complete mental detachment, he went over the events, the circumstances and the stages of destruction in their lives. Seen in the frozen light of a restrictive past, everything seemed clear, conclusive and indisputable. Now it seemed unthinkable that a girl of seventeen shoudl be so naive; it was particularly unbelieveable that a girl of seventeen should set so much store by love. If the surveys in the magazines were to be believed, things had changed a great deal in the twenty-five years since Annabelle was a teenager. Young girls today were more sensible, more sophisticated. Nowadays they worried more about their exam results and did their best to ensure they would have a decent career. For them, going out with boys was simply a game, a distraction motivated as much by narcissism as by sexual pleasure. They later would try to make a good marriage, basing their decision on a range of social and professional criteria, as well as on shared interests and tastes. Of course, in doing this they cut themselves off from any possibility of happiness--a condition indissociable from the outdated, intensely close bonds so incompatible with the exercise of reason--but this was their attempt to escape the moral and emotional suffering which had so tortured their forebears. This hope was, unfortunately, rapidly disappointed; the passing of love's torments simply left the field clear for boredom, emptiness and an anguished wait for old age and death. The second part of Annabelle's life therefore had been much more dismal and sad than the first, of which, in the end, she had no memory at all.
”
”
Michel Houellebecq
“
Paul was an attorney. And this was what his as yet brief career in the law had done to his brain. He was comforted by minutiae. His mortal fears could be assuaged only by an encyclopedic command of detail. Paul was a professional builder of narratives. He was a teller of concise tales. His work was to take a series of isolated events and, shearing from them their dross, craft from them a progression. The morning’s discrete images—a routine labor, a clumsy error, a grasping arm, a crowded street, a spark of fire, a blood-speckled child, a dripping corpse—could be assembled into a story. There would be a beginning, a middle, and an end. Stories reach conclusions, and then they go away. Such is their desperately needed magic. That day’s story, once told in his mind, could be wrapped up, put aside, and recalled only when necessary. The properly assembled narrative would guard his mind from the terror of raw memory. Even a true story is a fiction, Paul knew. It is the comforting tool we use to organize the chaotic world around us into something comprehensible. It is the cognitive machine that separates the wheat of emotion from the chaff of sensation. The real world is overfull with incidents, brimming over with occurrences. In our stories, we disregard most of them until clear reason and motivation emerge. Every story is an invention, a technological device not unlike the very one that on that morning had seared a man’s skin from his bones. A good story could be put to no less dangerous a purpose. As an attorney, the tales that Paul told were moral ones. There existed, in his narratives, only the injured and their abusers. The slandered and the liars. The swindled and the thieves. Paul constructed these characters painstakingly until the righteousness of his plaintiff—or his defendant—became overwhelming. It was not the job of a litigator to determine facts; it was his job to construct a story from those facts by which a clear moral conclusion would be unavoidable. That was the business of Paul’s stories: to present an undeniable view of the world. And then to vanish, once the world had been so organized and a profit fairly earned.
”
”
Graham Moore (The Last Days of Night)
“
When to use it: Focus charisma is appropriate for almost all business situations. It’s particularly useful when you need people to open up and share information. In fact, this is a great charisma style for management consultants or those in other professional services, such as lawyers, accountants, and financial advisers. Focus charisma can also be very helpful in difficult situations, such as negotiations or to defuse hostile conversations. On the other hand, avoid focus charisma when you need to appear authoritative or during emergencies when you need immediate compliance.
”
”
Olivia Fox Cabane (The Charisma Myth: How to Engage, Influence and Motivate People)
“
In the austere pages of the Revue des Deux Mondes he carefully explained to his readers that d'Annunzio's lewdness must not be confused with the obscenities of Zola, whereat Ouida protested that they were alike in their complacent preoccupation with mere filth. The Frenchman is the sounder critic, it must be said, for while d'Annunzio frequently parallels some of the most unclean—in the literal, not the moral sense—scenes and incidents in Zola, his attitude about sex is as unlike Zola's as that of the late W. D. Howells. Only in "Nana" did Zola describe the life and emotions of a woman whose whole life is given up to love, and then, as we know, he chose a singularly crude and professional person, using her career as a symbol of the Second Empire. D'Annunzio has never described women with any other reason for existence but love, yet none of his heroines has poor Nana's uninspiring motives.
”
”
Gabriele d'Annunzio (Il piacere)
“
If we’re not careful, the automation of mental labor, by changing the nature and focus of intellectual endeavor, may end up eroding one of the foundations of culture itself: our desire to understand the world. Predictive algorithms may be supernaturally skilled at discovering correlations, but they’re indifferent to the underlying causes of traits and phenomena. Yet it’s the deciphering of causation—the meticulous untangling of how and why things work the way they do—that extends the reach of human understanding and ultimately gives meaning to our search for knowledge. If we come to see automated calculations of probability as sufficient for our professional and social purposes, we risk losing or at least weakening our desire and motivation to seek explanations, to venture down the circuitous paths that lead toward wisdom and wonder. Why bother, if a computer can spit out “the answer” in a millisecond or two?
”
”
Nicholas Carr (The Glass Cage: How Our Computers Are Changing Us)
“
I believe that social media, and the internet as a whole, have negatively impacted our ability to both think long-term and to focus deeply on the task in front of us. It is no surprise, therefore, that Apple CEO, Steve Jobs, prohibited his children from using phones or tablets—even though his business was to sell millions of them to his customers! The billionaire investor and former senior executive at Facebook, Chamath Palihapitiya, argues that we must rewire our brain to focus on the long term, which starts by removing social media apps from our phones. In his words, such apps, “wire your brain for super-fast feedback.” By receiving constant feedback, whether through likes, comments, or immediate replies to our messages, we condition ourselves to expect fast results with everything we do. And this feeling is certainly reinforced through ads for schemes to help us “get rich quick”, and through cognitive biases (i.e., we only hear about the richest and most successful YouTubers, not about the ones who fail). As we demand more and more stimulation, our focus is increasingly geared toward the short term and our vision of reality becomes distorted. This leads us to adopt inaccurate mental models such as: Success should come quickly and easily, or I don’t need to work hard to lose weight or make money. Ultimately, this erroneous concept distorts our vision of reality and our perception of time. We can feel jealous of people who seem to have achieved overnight success. We can even resent popular YouTubers. Even worse, we feel inadequate. It can lead us to think we are just not good enough, smart enough, or disciplined enough. Therefore, we feel the need to compensate by hustling harder. We have to hurry before we miss the opportunity. We have to find the secret that will help us become successful. And, in this frenetic race, we forget one of the most important values of all: patience. No, watching motivational videos all day long won’t help you reach your goals. But, performing daily consistent actions, sustained over a long period of time will. Staying calm and focusing on the one task in front of you every day will. The point is, to achieve long-term goals in your personal or professional life, you must regain control of your attention and rewire your brain to focus on the long term. To do so, you should start by staying away from highly stimulating activities.
”
”
Thibaut Meurisse (Dopamine Detox : A Short Guide to Remove Distractions and Train Your Brain to Do Hard Things (Productivity Series Book 1))
“
...he [Perry Hildebrandt] broached the subject of goodness and its relation to intelligence. He'd come to the reception for selfless reasons, but he now saw that he might get not only a free buzz but free advise from, as it were, two professionals.
'I suppose what I'm asking,' he said, 'is whether goodness can ever truly be its own reward, or whether, consciously or not, it always serves some personal instrumentality.'
Reverend Walsh [Trinity Lutheran] and the rabbi [Meyer] exchanged glances in which Perry detected pleasant surprise. It gratified him to upset their expectations of a fifteen-year-old.
'Adam may have a different answer,' the rabbi said, but in the Jewish faith there is really only one measure of righteousness: Do you celebrate God and obey His commandments?'
'That would suggest,' Perry said, 'that goodness and God are essentially synonymous.'
'That's the idea,' the rabbi said. 'In biblical times, when God manifested Himself more directly. He could seem like quite the hard-ass--striking people blind for trivial offenses, telling Abraham to kill his son. But the essence of the Jewish faith is that God does what He does, and we obey Him.'
'So, in other words, it doesn't matter what a righteous person's private thoughts are, so long as he obeys the letter of God's commandments?'
'And worships Him, yes. Of course, at the level of folk wisdom, a man can be righteous without being a -mensch.- I'm sure you see this, too, Adam--the pious man who makes everyone around him miserable. That might be what Perry is asking about.'
'My question,' Perry said, 'is whether we can ever escape our selfishness. Even if you bring in God, and make him the measure of goodness, the person who worships and obeys Him still wants something for himself. He enjoys the feeling of being righteous, or he wants eternal life, or what have you. If you're smart enough to think about it, there's always some selfish angle.'
The rabbi smiled. 'There may be no way around it, when you put it like that. But we "bring in God," as you say--for the believer, of course, it's God who brought -us- in--to establish a moral order in which your question becomes irrelevant. When obedience is the defining principle, we don't need to police every little private thought we might have.'
'I think there's more to Perry's question, though,' Reverend Walsh said. 'I think he is pointing to sinfulness, which is our fundamental condition. In Christian faith, only one man has ever exemplified perfect goodness, and he was the Son of God. The rest of us can only hope for glimmers of what it's like to be truly good. When we perform an act of charity, or forgive an enemy, we feel the goodness of Christ in our hearts. We all have an innate capability to recognize true goodness, but we're also full of sin, and those two parts of us are constantly at war.'
'Exactly,' Perry said. 'How do I know if I'm really being good or if I'm just pursuing a sinful advantage?'
'The answer, I would say, is by listening to your heart. Only your heart can tell you what your true motive is--whether it partakes of Christ. I think my position is similar to Rabbi Meyer's. The reason we need faith--in our case, faith in the Lord Jesus Christ--is that it gives us a rock-solid basis for evaluating our actions. Only through faith in the perfection of our Savior, only by comparing our actions to his example, only by experiencing his living presence in our hearts, can we hope to be forgiven for the more selfish thoughts we might have. Only faith in Christ redeems us. Without him, we're lost in a sea of second-guessing our motives.
”
”
Jonathan Franzen (Crossroads)
“
I read Dickens and Shakespear without shame or stint; but their pregnant observations and demonstrations of life are not co-ordinated into any philosophy or religion: on the contrary, Dickens's sentimental assumptions are violently contradicted by his observations; and Shakespear's pessimism is only his wounded humanity. Both have the specific genius of the fictionist and the common sympathies of human feeling and thought in pre-eminent degree. They are often saner and shrewder than the philosophers just as Sancho-Panza was often saner and shrewder than Don Quixote. They clear away vast masses of oppressive gravity by their sense of the ridiculous, which is at bottom a combination of sound moral judgment with lighthearted good humor. But they are concerned with the diversities of the world instead of with its unities: they are so irreligious that they exploit popular religion for professional purposes without delicacy or scruple (for example, Sydney Carton and the ghost in Hamlet!): they are anarchical, and cannot balance their exposures of Angelo and Dogberry, Sir Leicester Dedlock and Mr Tite Barnacle, with any portrait of a prophet or a worthy leader: they have no constructive ideas: they regard those who have them as dangerous fanatics: in all their fictions there is no leading thought or inspiration for which any man could conceivably risk the spoiling of his hat in a shower, much less his life. Both are alike forced to borrow motives for the more strenuous actions of their personages from the common stockpot of melodramatic plots; so that Hamlet has to be stimulated by the prejudices of a policeman and Macbeth by the cupidities of a bushranger. Dickens, without the excuse of having to manufacture motives for Hamlets and Macbeths, superfluously punt his crew down the stream of his monthly parts by mechanical devices which I leave you to describe, my own memory being quite baffled by the simplest question as to Monks in Oliver Twist, or the long lost parentage of Smike, or the relations between the Dorrit and Clennam families so inopportunely discovered by Monsieur Rigaud Blandois. The truth is, the world was to Shakespear a great "stage of fools" on which he was utterly bewildered. He could see no sort of sense in living at all; and Dickens saved himself from the despair of the dream in The Chimes by taking the world for granted and busying himself with its details. Neither of them could do anything with a serious positive character: they could place a human figure before you with perfect verisimilitude; but when the moment came for making it live and move, they found, unless it made them laugh, that they had a puppet on their hands, and had to invent some artificial external stimulus to make it work.
”
”
George Bernard Shaw (Man and Superman)
“
Fortunately for Hypo, and the navy, and the United States, Chester Nimitz was not such an admiral. He was briefed each morning at eight o’clock by his fleet intelligence officer, Lieutenant Commander Edwin Layton. Layton also had a standing invitation to walk into Nimitz’s office at any hour of any day if he believed he had important information for the C-in-C. (No one else on the staff, except perhaps the chief of staff, had this privilege.) Hypo provided a daily briefing to Layton, who in turn drew on other sources and briefed Nimitz. Layton and Rochefort had known one another when both men were stationed in Tokyo as language officers in the 1920s. They had shared in the long trial of learning Japanese. They counted one another as friends, and this tended to smooth the contours of their professional partnership, which might otherwise had been complicated by the organizational rivalry between the Fourteenth Naval District (of which Hypo was a part) and the Pacific Fleet staff. Nimitz paid close attention to all the intelligence products that crossed his desk. On his first day as CINCPAC, he told Layton, “I want you to be the Admiral Nagumo of my staff. I want your every thought, every instinct as you believe Admiral Nagumo might have them. You are to see the war, their operations, their aims, from the Japanese viewpoint and keep me advised what you are thinking about, what you are doing, and what purpose, what strategy, motivates your operations. If you can do this, you will give me the kind of information needed to win this war.
”
”
Ian W. Toll (Pacific Crucible: War at Sea in the Pacific, 1941–1942)
“
A LITTLE KNOWLEDGE CAN GO A LONG WAY
A LOT OF PROFESSIONALS ARE CRACKPOTS
A MAN CAN'T KNOW WHAT IT'S LIKE TO BE A MOTHER
A NAME MEANS A LOT JUST BY ITSELF
A POSITIVE ATTITUDE MAKES ALL THE DIFFERENCE IN THE WORLD
A RELAXED MAN IS NOT NECESSARILY A BETTER MAN
A SENSE OF TIMING IS THE MARK OF GENIUS
A SINCERE EFFORT IS ALL YOU CAN ASK
A SINGLE EVENT CAN HAVE INFINITELY MANY INTERPRETATIONS
A SOLID HOME BASE BUILDS A SENSE OF SELF
A STRONG SENSE OF DUTY IMPRISONS YOU
ABSOLUTE SUBMISSION CAN BE A FORM OF FREEDOM
ABSTRACTION IS A TYPE OF DECADENCE
ABUSE OF POWER COMES AS NO SURPRISE
ACTION CAUSES MORE TROUBLE THAN THOUGHT
ALIENATION PRODUCES ECCENTRICS OR REVOLUTIONARIES
ALL THINGS ARE DELICATELY INTERCONNECTED
AMBITION IS JUST AS DANGEROUS AS COMPLACENCY
AMBIVALENCE CAN RUIN YOUR LIFE
AN ELITE IS INEVITABLE
ANGER OR HATE CAN BE A USEFUL MOTIVATING FORCE
ANIMALISM IS PERFECTLY HEALTHY
ANY SURPLUS IS IMMORAL
ANYTHING IS A LEGITIMATE AREA OF INVESTIGATION
ARTIFICIAL DESIRES ARE DESPOILING THE EARTH
AT TIMES INACTIVITY IS PREFERABLE TO MINDLESS FUNCTIONING
AT TIMES YOUR UNCONSCIOUS IS TRUER THAN YOUR CONSCIOUS MIND
AUTOMATION IS DEADLY
AWFUL PUNISHMENT AWAITS REALLY BAD PEOPLE
BAD INTENTIONS CAN YIELD GOOD RESULTS
BEING ALONE WITH YOURSELF IS INCREASINGLY UNPOPULAR
BEING HAPPY IS MORE IMPORTANT THAN ANYTHING ELSE
BEING JUDGMENTAL IS A SIGN OF LIFE
BEING SURE OF YOURSELF MEANS YOU'RE A FOOL
BELIEVING IN REBIRTH IS THE SAME AS ADMITTING DEFEAT
BOREDOM MAKES YOU DO CRAZY THINGS
CALM IS MORE CONDUCIVE TO CREATIVITY THAN IS ANXIETY
CATEGORIZING FEAR IS CALMING
CHANGE IS VALUABLE WHEN THE OPPRESSED BECOME TYRANTS
CHASING THE NEW IS DANGEROUS TO SOCIETY
CHILDREN ARE THE HOPE OF THE FUTURE
CHILDREN ARE THE MOST CRUEL OF ALL
CLASS ACTION IS A NICE IDEA WITH NO SUBSTANCE
CLASS STRUCTURE IS AS ARTIFICIAL AS PLASTIC
CONFUSING YOURSELF IS A WAY TO STAY HONEST
CRIME AGAINST PROPERTY IS RELATIVELY UNIMPORTANT
DECADENCE CAN BE AN END IN ITSELF
DECENCY IS A RELATIVE THING
DEPENDENCE CAN BE A MEAL TICKET
DESCRIPTION IS MORE VALUABLE THAN METAPHOR
DEVIANTS ARE SACRIFICED TO INCREASE GROUP SOLIDARITY
DISGUST IS THE APPROPRIATE RESPONSE TO MOST SITUATIONS
DISORGANIZATION IS A KIND OF ANESTHESIA
DON'T PLACE TOO MUCH TRUST IN EXPERTS
DRAMA OFTEN OBSCURES THE REAL ISSUES
DREAMING WHILE AWAKE IS A FRIGHTENING CONTRADICTION
DYING AND COMING BACK GIVES YOU CONSIDERABLE PERSPECTIVE
DYING SHOULD BE AS EASY AS FALLING OFF A LOG
EATING TOO MUCH IS CRIMINAL
ELABORATION IS A FORM OF POLLUTION
EMOTIONAL RESPONSES ARE AS VALUABLE AS INTELLECTUAL RESPONSES
ENJOY YOURSELF BECAUSE YOU CAN'T CHANGE ANYTHING ANYWAY
ENSURE THAT YOUR LIFE STAYS IN FLUX
EVEN YOUR FAMILY CAN BETRAY YOU
EVERY ACHIEVEMENT REQUIRES A SACRIFICE
EVERYONE'S WORK IS EQUALLY IMPORTANT
EVERYTHING THAT'S INTERESTING IS NEW
EXCEPTIONAL PEOPLE DESERVE SPECIAL CONCESSIONS
EXPIRING FOR LOVE IS BEAUTIFUL BUT STUPID
EXPRESSING ANGER IS NECESSARY
EXTREME BEHAVIOR HAS ITS BASIS IN PATHOLOGICAL PSYCHOLOGY
EXTREME SELF-CONSCIOUSNESS LEADS TO PERVERSION
FAITHFULNESS IS A SOCIAL NOT A BIOLOGICAL LAW
FAKE OR REAL INDIFFERENCE IS A POWERFUL PERSONAL WEAPON
FATHERS OFTEN USE TOO MUCH FORCE
FEAR IS THE GREATEST INCAPACITATOR
FREEDOM IS A LUXURY NOT A NECESSITY
GIVING FREE REIN TO YOUR EMOTIONS IS AN HONEST WAY TO LIVE
GO ALL OUT IN ROMANCE AND LET THE CHIPS FALL WHERE THEY MAY
GOING WITH THE FLOW IS SOOTHING BUT RISKY
GOOD DEEDS EVENTUALLY ARE REWARDED
GOVERNMENT IS A BURDEN ON THE PEOPLE
GRASS ROOTS AGITATION IS THE ONLY HOPE
”
”
Jenny Holzer
“
Kathy’s teachers view her as a good student who always does her homework but rarely participates in class. Her close friends see her as a loyal and trustworthy person who is a lot of fun once you get to know her. The other students in school think she is shy and very quiet.
None of them realize how much Kathy struggles with everyday life. When teachers call on her in class, her heart races, her face gets red and hot, and she forgets what she wants to say.
Kathy believes that people think she is stupid and inadequate. She imagines that classmates and teachers talk behind her back about the silly things she says. She makes excuses not to go to social events because she is terrified she will do something awkward. Staying home while her friends are out having a good time also upsets her. “Why can’t I just act like other people?” she often thinks.
Although Kathy feels isolated, she has a very common problem--social anxiety. Literally millions of people are so affected by self-consciousness that they have difficulties in social situations. For some, the anxiety occurs during very specific events, such as giving a speech or eating in public. For others, like Kathy, social anxiety is part of everyday life.
Unfortunately, social anxiety is not an easily diagnosed condition. Instead, it is often viewed as the far edge of a continuum of behaviors and feelings that occur during social situations. Although you may not have as much difficulty as Kathy, shyness may still be causing you distress, affecting your relationships, or making you act in ways with which you are not happy. If this is the case, you will benefit from the advice and techniques provided in this book.
The good news is that it is possible to change your thinking and behavior. However, there are no easy solutions. It takes strong motivation and time to overcome social anxiety. It might even be necessary to see a professional therapist or take medication. Eventually, becoming free of your anxiety will make the hard work well worth the effort.
This book will help you understand social anxiety and the impact it can have on your life, now and in the future. You will find out how the disorder is diagnosed, you will receive information on professional guidance, and you will learn ways to cope with and manage the symptoms. Becoming an extroverted person is probably unlikely, but you can become more confident in social situations and increase your self-esteem.
”
”
Heather Moehn (Social Anxiety (Coping With Series))
“
Performance measure. Throughout this book, the term performance measure refers to an indicator used by management to measure, report, and improve performance. Performance measures are classed as key result indicators, result indicators, performance indicators, or key performance indicators. Critical success factors (CSFs). CSFs are the list of issues or aspects of organizational performance that determine ongoing health, vitality, and wellbeing. Normally there are between five and eight CSFs in any organization. Success factors. A list of 30 or so issues or aspects of organizational performance that management knows are important in order to perform well in any given sector/ industry. Some of these success factors are much more important; these are known as critical success factors. Balanced scorecard. A term first introduced by Kaplan and Norton describing how you need to measure performance in a more holistic way. You need to see an organization’s performance in a number of different perspectives. For the purposes of this book, there are six perspectives in a balanced scorecard (see Exhibit 1.7). Oracles and young guns. In an organization, oracles are those gray-haired individuals who have seen it all before. They are often considered to be slow, ponderous, and, quite frankly, a nuisance by the new management. Often they are retired early or made redundant only to be rehired as contractors at twice their previous salary when management realizes they have lost too much institutional knowledge. Their considered pace is often a reflection that they can see that an exercise is futile because it has failed twice before. The young guns are fearless and precocious leaders of the future who are not afraid to go where angels fear to tread. These staff members have not yet achieved management positions. The mixing of the oracles and young guns during a KPI project benefits both parties and the organization. The young guns learn much and the oracles rediscover their energy being around these live wires. Empowerment. For the purposes of this book, empowerment is an outcome of a process that matches competencies, skills, and motivations with the required level of autonomy and responsibility in the workplace. Senior management team (SMT). The team comprised of the CEO and all direct reports. Better practice. The efficient and effective way management and staff undertake business activities in all key processes: leadership, planning, customers, suppliers, community relations, production and supply of products and services, employee wellbeing, and so forth. Best practice. A commonly misused term, especially because what is best practice for one organization may not be best practice for another, albeit they are in the same sector. Best practice is where better practices, when effectively linked together, lead to sustainable world-class outcomes in quality, customer service, flexibility, timeliness, innovation, cost, and competitiveness. Best-practice organizations commonly use the latest time-saving technologies, always focus on the 80/20, are members of quality management and continuous improvement professional bodies, and utilize benchmarking. Exhibit 1.10 shows the contents of the toolkit used by best-practice organizations to achieve world-class performance. EXHIBIT 1.10 Best-Practice Toolkit Benchmarking. An ongoing, systematic process to search for international better practices, compare against them, and then introduce them, modified where necessary, into your organization. Benchmarking may be focused on products, services, business practices, and processes of recognized leading organizations.
”
”
Douglas W. Hubbard (Business Intelligence Sampler: Book Excerpts by Douglas Hubbard, David Parmenter, Wayne Eckerson, Dalton Cervo and Mark Allen, Ed Barrows and Andy Neely)