“
In the modern workplace, you gotta be a jack-of-all-trades. Mastering your career is all about being adaptable, versatile, and always learning.
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Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
In the event of a communication breakdown, decide whether you will dwell in the negative or rise above the angst and turmoil in a firm, positive manner and encourage all parties to listen and be heard.
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Lorii Myers (Targeting Success, Develop the Right Business Attitude to be Successful in the Workplace (3 Off the Tee, #1))
“
Professional development is important, but let's not forget about the most important kind of development - personal brand development. Because in the modern workplace, it's not what you know, it's who knows you.
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Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
The workplace is like a battlefield, and you need to be a warrior to survive. So arm yourself with knowledge and fight for your place in the corporate world.
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Shubham Shukla (Career's Quest: Proven Strategies for Mastering Success in Your Profession: Networking and Building Professional Relationships)
“
What would it mean in practice to eliminate all the 'negative people' from one's life? It might be a good move to separate from a chronically carping spouse, but it is not so easy to abandon the whiny toddler, the colicky infant, or the sullen teenager. And at the workplace, while it's probably advisable to detect and terminate those who show signs of becoming mass killers, there are other annoying people who might actually have something useful to say: the financial officer who keeps worrying about the bank's subprime mortgage exposure or the auto executive who questions the company's overinvestment in SUVs and trucks. Purge everyone who 'brings you down,' and you risk being very lonely, or, what is worse, cut off from reality.
”
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Barbara Ehrenreich (Bright-Sided: How the Relentless Promotion of Positive Thinking Has Undermined America)
“
Unlike men in the same position, women leaders have to continue to walk the fine line between appearing incompetent and nice and competent but cold. Experimental studies find that, unlike men, when they try to negotiate greater compensation they are disliked. When they try out intimidation tactics they are disliked. When they succeed in a male occupation they are disliked. When they fail to perform the altruistic acts that are optional for men, they are disliked. When they do go beyond the call of duty they are not, as men are, liked more for it. When they criticize, they are disparaged . Even when they merely offer an opinion, people look displeased. The perceptive reader will notice a certain pattern emerging. The same behavior that enhances his status simply makes her less popular. It’s not hard to see that this makes the goal of getting ahead in the workplace distinctly more challenging for a woman.
”
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Cordelia Fine (Delusions of Gender: How Our Minds, Society, and Neurosexism Create Difference)
“
When you can’t keep women out anymore, and you can’t force them all to become secretaries or teachers because modern social politics demand that you at least pretend to support gender equality in the workplace, what can you do to keep women out of powerful positions in business? You can set them up to fail—or, to be more accurate, you set them up to fall.
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Ijeoma Oluo (Mediocre: The Dangerous Legacy of White Male America)
“
It takes numerous encounters with positive people to offset the energy and happiness sapped by a single episode with one asshole.
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Robert I. Sutton (The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't)
“
Self-promotion is a leadership and political skill that is critical to master in order to navigate the realities of the workplace and position you for success.
”
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Bonnie Marcus (The Politics of Promotion: How High-Achieving Women Get Ahead and Stay Ahead)
“
The one thing that I like to share with journalists is that we are not in competition with each other. We are here to support one another.
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Germany Kent
“
Studies indicate that happy employees are more productive, more creative, and provide better client service. They’re less likely to quit or call in sick. What’s more, they act as brand ambassadors outside the office, spreading positive impressions of their company and attracting star performers to their team.
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Ron Friedman (The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace)
“
A huge body of research—hundreds of studies—shows that when people are put in positions of power, they start talking more, taking what they want for themselves, ignoring what other people say or want, ignoring how less powerful people react to their behavior, acting more rudely, and generally treating any situation or person as a means for satisfying their own needs—and that being put in positions of power blinds them to the fact that they are acting like jerks.
”
”
Robert I. Sutton (The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't)
“
Few places are more important for dressing appropriately than the workplace, where a professional appearance is crucial.
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Susan C. Young (The Art of Preparation: 8 Ways to Plan with Purpose & Intention for Positive Impact (The Art of First Impressions for Positive Impact, #2))
“
GET TOUGH. Mental and spiritual toughness go together. Deepen your commitment to your most essential values and mentally rehearse the specific ways you can take positive action.
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Gary Chapman (Rising Above a Toxic Workplace: Taking Care of Yourself in an Unhealthy Environment)
“
Asian professionals are frequently held back from senior positions by the perception that they don’t have “executive presence,” a factor that similarly operates against other minority groups in the workplace, including women.39 And what constitutes executive presence? Certainly not modesty:
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Jeffrey Pfeffer (Leadership BS: Fixing Workplaces and Careers One Truth at a Time)
“
DENIAL OF EMOTIONS
Our culture does not handle emotions well. We like folks to be happy and fine. We learn rituals of acting happy and fine at an early age. I can remember many times telling people "I'm fine" when I felt like the world was caving in on me. I often think of Senator Muskie who cried on the campaign trail when running for president. From that moment on he was history. We don't want a president who has emotions. We would rather have one that can act! Emotions are certainly not acceptable in the workplace. True expression of any emotions that are not "positive" are met with disdain.
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John Bradshaw (Healing the Shame that Binds You)
“
Gaining patience and a positive attitude, being polite and respectful to the most negative person, and being able to have insight into the type of person you are dealing with are all important for a lifetime of success.
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Penelope Holmes (Dealing With Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal With Them (How To Win People, How To Influence People))
“
There isn't enough positive self-talk you can practice in a toxic work environment, and there isn't enough strength you can possess to survive.
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Elelwani Anita Ravhuhali (Sometimes it's your workplace: "A toxic workplace doesn't end at the office ,it follows you into every part of your life.")
“
The right mindset is the most powerful force we can use to positively change the world.
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Tony Dovale
“
Appreciation and recognition are qualities that most leaders forget, but desperately need, to build a positive, passionate and engaged workplace.
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Tony Dovale
“
I came across an article recently that reported how growing numbers of employers today complain that many young job applicants exhibit all thesigns of having been -- there's no other word for it-- SPOILED. These young people feel entitled to jobs and salaries they haven't earned. They have unrealistic views of their own capabilities. They don't take criticism well, and they demand lots of attention and guidance from their employres. They "were raised with so much affirmation and positive reinforcement that they come into the workplace needy for more," said one manager.
”
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Sarah Palin (America by Heart: Reflections on Family, Faith, and Flag)
“
In the workplace, Japanese women have low participation and low pay. Participation declines steeply with increasing level of responsibility. Whereas women account for 49% of Japanese university students and 45% of entry-level job holders, they account for only 14% of university faculty positions (versus 33%–44% in the U.S., United Kingdom, Germany, and France), 11% of middle-level to senior management positions, 2% of positions on boards of directors, 1% of business executive committee members, and less than 1% of CEOs. At those higher levels Japan lags behind all major industrial countries except (again) South Korea.
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Jared Diamond (Upheaval: Turning Points for Nations in Crisis)
“
I dream of a time when politics, cultures and predispositions stop being a divisive, destructive, evil force, and instead…becomes a positive, unifying force for good; freedom, love, abundance, peace, meaning and joy.
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Tony Dovale
“
The beauty of a high quality connection approach is that you don’t have to overhaul the culture at your workplace to create meaning. Anyone, in any position, can change how they feel, and how their coworkers feel, simply by fostering small moments of connection. The results would be transformative. Dutton has found that high quality connections can revitalize employees emotionally and physically, and help organizations function better.
”
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Emily Esfahani Smith (The Power of Meaning: Finding Fulfillment in a World Obsessed with Happiness)
“
There are many variables that have nothing to do with a person’s education, experience, or accomplishments that will significantly influence his or her standing for higher-level positions and opportunities for advancement.
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Brenda Harrington (Access Denied: Addressing Workplace Disparities and Discrimination)
“
As I was editing this chapter, a survey of more than thirty-five hundred Australian surgeons revealed a culture rife with bullying, discrimination, and sexual harassment, against women especially (although men weren’t untouched either). To give you a flavor of professional life as a woman in this field, female trainees and junior surgeons “reported feeling obliged to give their supervisors sexual favours to keep their jobs”; endured flagrantly illegal hostility toward the notion of combining career with motherhood; contended with “boys’ clubs”; and experienced entrenched sexism at all levels and “a culture of fear and reprisal, with known bullies in senior positions seen as untouchable.”68 I came back to this chapter on the very day that news broke in the state of Victoria, Australia, where I live, of a Victorian Equal Opportunity and Human Rights Commission report revealing that sexual discrimination and harassment is also shockingly prevalent in the Victorian Police, which unlawfully failed to provide an equal and safe working environment.69 I understand that attempts to identify the psychological factors that underlie sex inequalities in the workplace are well-meaning. And, of course, we shouldn’t shy away from naming (supposedly) politically unpalatable causes of those inequalities. But when you consider the women who enter and persist in highly competitive and risky occupations like surgery and policing—despite the odds stacked against them by largely unfettered sex discrimination and harassment—casual scholarly suggestions that women are relatively few in number, particularly in the higher echelons, because they’re less geared to compete in the workplace, start to seem almost offensive. Testosterone
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Cordelia Fine (Testosterone Rex: Myths of Sex, Science, and Society)
“
Imagine if ALL employers treated ALL of their employees with the same respect no matter what their job title was. Imagine going to work every day knowing that you and your work were valued. Unfortunately, we live in a society where some people allow their job titles to go to their head. I encourage you NOT to be one of those people. No matter what your position is, at the end of the day, EVERYBODY matters in the workplace, and every position serves a purpose. I firmly believe that how you treat others is a direct reflection of who you REALLY are. Personally, I choose integrity!
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Stephanie Lahart
“
That’s why I’ve come to see you today, in the hope that there might be some other function in which I’d have less responsibility, without having to relate to the overall workflow to the same extent. I’d like to be assigned to that kind of position. I realize the abilities I’ve been allocated won’t be fully exploited in that case, but does the pain I feel not mean anything? I venture to suggest that such pain impacts the quality of my work and moreover may negatively influence the work of my colleagues. OK. I see. So I wouldn’t have the power of speech? No, I understand. I hereby consent. When
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Olga Ravn (The Employees: A Workplace Novel of the 22nd Century)
“
We don’t raise our daughters to be as ambitious as our sons,” she said. One reason, she noted, was that “success and likeability are positively correlated for men and negatively correlated for women. As a man gets more powerful and successful, he is better liked. As a woman gets more powerful and successful, she is less liked.
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Lynn Povich (The Good Girls Revolt: How the Women of Newsweek Sued their Bosses and Changed the Workplace)
“
Boundaries help you perform your best when you’re on the clock, and they help you recharge effectively when you’re not. They improve your mental and physical health; create a culture of respect and trust; keep morale, motivation, and loyalty high; and prevent good employees (like you) from burning out—because burnout is very, very real even if you’re doing a job you love. When employees are feeling energized, respected, and valued, it has a positive impact on their productivity, creativity, and the results they achieve for the business. Remember that the next time you’re tempted to feel guilty for setting a boundary at work—you’re a true team player because you’re helping to create a workplace culture in which everyone thrives.
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Melissa Urban (The Book of Boundaries: Set the Limits That Will Set You Free)
“
As communicators, we are complicit in the harm caused by performative communications, microaggressions, reinforcing stereotypes in our content, and contributing to damaging our brand’s reputation…. As conscious communicators, with an awareness of others’ experiences and a commitment to centering them, we are uniquely positioned to help build a truly people-centered workplace.
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Kim Clark (The Conscious Communicator: The Fine Art of Not Saying Stupid Sh*t)
“
As communicators, we are complicit in the harm caused by performative communications, microaggressions, reinforcing stereotypes in our content, and contributing to damaging our brand’s reputation…. As conscious communicators, with an awareness of others’ experiences and a commitment to centering them, we are uniquely positioned to help build a truly people-centered workplace.
”
”
Janet M Stovall (The Conscious Communicator: The Fine Art of Not Saying Stupid Sh*t)
“
Seriously: Do you want to spend your working life simply being satisfied? When you look back on 50 years spent in business, do you want to be able to say, “Well, I was satisfied"?? No! Make happiness your goal. As in, “Let’s make this a workplace where people are happy to work." As in, “I’ve been working for 50 years now, and it absolutely rocks! To me work is challenging, stimulating and just plain fun.
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Alexander Kjerulf (Happy Hour is 9 to 5)
“
I’m done being polite about this bullshit. My list of professional insecurities entirely stems from being a young woman. Big plot twist there! As much as I like to execute equality instead of discussing the blaring inequality, the latter is still necessary. Everything, everywhere, is still necessary. The more women who take on leadership positions, the more representation of women in power will affect and shift the deep-rooted misogyny of our culture—perhaps erasing a lot of these inherent and inward concerns. But whether a woman is a boss or not isn’t even what I’m talking about—I’m talking about when she is, because even when she manages to climb up to the top, there’s much more to do, much more to change. When a woman is in charge, there are still unspoken ideas, presumptions, and judgments being thrown up into the invisible, terribly lit air in any office or workplace. And I’m a white woman in a leadership position—I can only speak from my point of view. The challenges that women of color face in the workforce are even greater, the hurdles even higher, the pay gap even wider. The ingrained, unconscious bias is even stronger against them. It’s overwhelming to think about the amount of restructuring and realigning we have to do, mentally and physically, to create equality, but it starts with acknowledging the difference, the problem, over and over.
”
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Abbi Jacobson (I Might Regret This: Essays, Drawings, Vulnerabilities, and Other Stuff)
“
We live in a world in which everything seems to needed now and working quickly is normally viewed as a positive attribute in the workplace...Do not let yourself become too frazzled and stressed by doing everything at high speed.
As I have coached hundreds of individuals in the workplace, I have discovered that we waste precious time by delaying and procrastinating. We might know that the work is very urgent and important but we still might find ourselves being slow to start the task.
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Nigel Cumberland (Secrets of Success at Work: 50 Techniques to Excel (Secrets of Success series Book 6))
“
Today in the US, we're sending our daughters into a workplace that was designed for our dads, set up on the assumption that employees had partners who would stay home to do the unpaid work of caring for family and tending to the house. Even back then, it wasn't true for everyone. Today, it is true for almost no one, except for one significant group: the most powerful positions in society are often occupied by men who do wives who do not work outside the home, and those men may not fully understand the lives of the people who work for them.
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Melinda French Gates (The Moment of Lift: How Empowering Women Changes the World)
“
While we are all forced to participate in the games of office politics; it is very defeatist position for a Black woman. Many would argue that White men in America write the rules, mange the courses, and call all the plays. They are trusted to lead organizations and are in key positions to make positive change. I believe that at this moment in time, the onus shouldn't be places on the underdogs to pull themselves up. The onus is on White men in power to create work environments that are both inclusive and sustainable for marginalized people.
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Talisa Lavarry (Confessions From Your Token Black Colleague: True Stories & Candid Conversations About Equity & Inclusion In The Workplace)
“
Positive legacy of the 1960s was the revolutions in civil rights, women’s rights, children’s rights, and gay rights, which began to consolidate power in the 1990s as the baby boomers became the establishment. Their targeting of rape, battering, hate crimes, gay-bashing, and child abuse reframed law-and-order from a reactionary cause to a progressive one, and their efforts to make the home, workplace, schools, and streets safer for vulnerable groups (as in the feminist “Take Back the Night” protests) made these environments safer for everyone.
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Steven Pinker (The Better Angels of Our Nature: Why Violence Has Declined)
“
You are the steward of your people, of resources and time, and of the business. The subtle shift is in the focus. It isn’t about the control you flex, the dominance you project, or the power you wield. It’s about purposefully crafting a work environment that allows the human side of business to flourish. The shift is in caring for people in a way that improves their lives and positively influences the value they create for your organization. In a way, this book is about our human nature and the rich insights it holds to positively influence people and business.
”
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Shawn Murphy (The Optimistic Workplace: Creating an Environment That Energizes Everyone)
“
I mean, I get it, In life, we're judged according to what we've done. And women are consistently assessed more harshly. A New York University study showed that women have to do much more than men to be perceived as equally productive in the workplace. So we keep chugging along. Me? I'm great. I got so much done today! We want to have spotless homes, healthy-yet-gourmet meals, executive-track promotions, well-behaved children, a robust spiritual life, spotless community service, hot sex, and on top of all that, some time to relax. But herein lies the conundrum, If we continue to pursue productivity for productivity's sake, women will continue to position ourselves diametrically opposed to satisfaction.
You may feel like the most productive person alive, but without a purpose, you're just busy.
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Erin Falconer (How to Get Sh*t Done)
“
Qualities such as honesty, determination, and a cheerful acceptance of stress, which can all be identified through probing questionnaires and interviews, may be more important to the company in the long run than one's college grade-point average or years of "related experience."
Every business is only as good as the people it brings into the organization. The corporate trainer should feel his job is the most important in the company, because it is.
Exalt seniority-publicly, shamelessly, and with enough fanfare to raise goosebumps on the flesh of the most cynical spectator. And, after the ceremony, there should be some sort of permanent display so that employees passing by are continuously reminded of their own achievements and the achievements of others.
The manager must freely share his expertise-not only about company procedures and products and services but also with regard to the supervisory skills he has worked so hard to acquire. If his attitude is, "Let them go out and get their own MBAs," the personnel under his authority will never have the full benefit of his experience. Without it, they will perform at a lower standard than is possible, jeopardizing the manager's own success.
Should a CEO proclaim that there is no higher calling than being an employee of his organization? Perhaps not-for fear of being misunderstood-but it's certainly all right to think it. In fact, a CEO who does not feel this way should look for another company to manage-one that actually does contribute toward a better life for all.
Every corporate leader should communicate to his workforce that its efforts are important and that employees should be very proud of what they do-for the company, for themselves, and, literally, for the world. If any employee is embarrassed to tell his friends what he does for a living, there has been a failure of leadership at his workplace.
Loyalty is not demanded; it is created.
Why can't a CEO put out his own suggested reading list to reinforce the corporate vision and core values? An attractive display at every employee lounge of books to be freely borrowed, or purchased, will generate interest and participation. Of course, the program has to be purely voluntary, but many employees will wish to be conversant with the material others are talking about. The books will be another point of contact between individuals, who might find themselves conversing on topics other than the weekend football games. By simply distributing the list and displaying the books prominently, the CEO will set into motion a chain of events that can greatly benefit the workplace. For a very cost-effective investment, management will have yet another way to strengthen the corporate message.
The very existence of many companies hangs not on the decisions of their visionary CEOs and energetic managers but on the behavior of its receptionists, retail clerks, delivery drivers, and service personnel.
The manager must put himself and his people through progressively challenging courage-building experiences. He must make these a mandatory group experience, and he must lead the way.
People who have confronted the fear of public speaking, and have learned to master it, find that their new confidence manifests itself in every other facet of the professional and personal lives. Managers who hold weekly meetings in which everyone takes on progressively more difficult speaking or presentation assignments will see personalities revolutionized before their eyes.
Command from a forward position, which means from the thick of it. No soldier will ever be inspired to advance into a hail of bullets by orders phoned in on the radio from the safety of a remote command post; he is inspired to follow the officer in front of him. It is much more effective to get your personnel to follow you than to push them forward from behind a desk.
The more important the mission, the more important it is to be at the front.
”
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Dan Carrison (Semper Fi: Business Leadership the Marine Corps Way)
“
Male power and patriarchy are clearly part of the picture. Men historically created the workplace rules and influenced social norms that overlooked sexual harassment. An evolutionary perspective highlights an underlying sexual psychology that influences these male-biased practices. Studies by psychologist John Bargh and his colleagues, for example, explored the unconscious links between power and sex.25 One study found that men experienced an unconscious association between the concepts of power and sex, but this occurred only for men who scored high on a “likelihood to sexually harass” scale. In these men’s minds, concepts like “authority” and “boss” were automatically linked with concepts like “foreplay,” “bed,” and “date.” Their second study primed men to think about power and subsequently asked them to rate the attractiveness of a female confederate in the room who the men believed was just another study participant. Again, only men scoring high in likelihood to sexually harass viewed the woman as especially attractive and expressed a desire to get to know her. In short, power and sex are linked, but primarily in the minds of a subset of men. This may explain why only a minority of men in positions of power over women sexually harass them; many men with power do not.
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David M. Buss (When Men Behave Badly: The Hidden Roots of Sexual Deception, Harassment, and Assault)
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Choosing Careers
Many people with social anxiety do not have the job they would like the most because of fear. They hold jobs in which their duties are clear and repetitive. They let other people make decisions because they do not want to be responsible. Social anxiety often causes people to find careers in which they can work alone. Many women with social anxiety immerse themselves in family to avoid the workplace altogether.
People suffering from social anxiety often remain at the same position for a long time because they are not seen as leaders. They avoid managerial roles and usually have a hard time communicating. As a result, work becomes boring, uninspired, and unfulfilling.
Debra has worked at the Boston Public Library for five years, returning books to the shelves. It is a very peaceful job and the only time she has to speak with people is when they ask her where to find certain books. She has always been a big reader, and the job seems like the perfect fit.
Lately, however, she has been feeling dissatisfied with her life. The library job doesn’t pay very much so she still lives with her parents, at age twenty-seven. Most people she went to school with have exciting jobs and are getting married. Often, Debra feels like life is passing her by.
However, when she thinks about applying for a new job, Debra becomes very anxious. She is embarrassed that she has limited work experience and fears people will not take her seriously. She reads the Help Wanted section of the paper every day but is too scared to call for more information or to send out her résumé.
”
”
Heather Moehn (Social Anxiety (Coping With Series))
“
SELF-MANAGEMENT Trust We relate to one another with an assumption of positive intent. Until we are proven wrong, trusting co-workers is our default means of engagement. Freedom and accountability are two sides of the same coin. Information and decision-making All business information is open to all. Every one of us is able to handle difficult and sensitive news. We believe in collective intelligence. Nobody is as smart as everybody. Therefore all decisions will be made with the advice process. Responsibility and accountability We each have full responsibility for the organization. If we sense that something needs to happen, we have a duty to address it. It’s not acceptable to limit our concern to the remit of our roles. Everyone must be comfortable with holding others accountable to their commitments through feedback and respectful confrontation. WHOLENESS Equal worth We are all of fundamental equal worth. At the same time, our community will be richest if we let all members contribute in their distinctive way, appreciating the differences in roles, education, backgrounds, interests, skills, characters, points of view, and so on. Safe and caring workplace Any situation can be approached from fear and separation, or from love and connection. We choose love and connection. We strive to create emotionally and spiritually safe environments, where each of us can behave authentically. We honor the moods of … [love, care, recognition, gratitude, curiosity, fun, playfulness …]. We are comfortable with vocabulary like care, love, service, purpose, soul … in the workplace. Overcoming separation We aim to have a workplace where we can honor all parts of us: the cognitive, physical, emotional, and spiritual; the rational and the intuitive; the feminine and the masculine. We recognize that we are all deeply interconnected, part of a bigger whole that includes nature and all forms of life. Learning Every problem is an invitation to learn and grow. We will always be learners. We have never arrived. Failure is always a possibility if we strive boldly for our purpose. We discuss our failures openly and learn from them. Hiding or neglecting to learn from failure is unacceptable. Feedback and respectful confrontation are gifts we share to help one another grow. We focus on strengths more than weaknesses, on opportunities more than problems. Relationships and conflict It’s impossible to change other people. We can only change ourselves. We take ownership for our thoughts, beliefs, words, and actions. We don’t spread rumors. We don’t talk behind someone’s back. We resolve disagreements one-on-one and don’t drag other people into the problem. We don’t blame problems on others. When we feel like blaming, we take it as an invitation to reflect on how we might be part of the problem (and the solution). PURPOSE Collective purpose We view the organization as having a soul and purpose of its own. We try to listen in to where the organization wants to go and beware of forcing a direction onto it. Individual purpose We have a duty to ourselves and to the organization to inquire into our personal sense of calling to see if and how it resonates with the organization’s purpose. We try to imbue our roles with our souls, not our egos. Planning the future Trying to predict and control the future is futile. We make forecasts only when a specific decision requires us to do so. Everything will unfold with more grace if we stop trying to control and instead choose to simply sense and respond. Profit In the long run, there are no trade-offs between purpose and profits. If we focus on purpose, profits will follow.
”
”
Frederic Laloux (Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness)
“
Performance measure. Throughout this book, the term performance measure refers to an indicator used by management to measure, report, and improve performance. Performance measures are classed as key result indicators, result indicators, performance indicators, or key performance indicators. Critical success factors (CSFs). CSFs are the list of issues or aspects of organizational performance that determine ongoing health, vitality, and wellbeing. Normally there are between five and eight CSFs in any organization. Success factors. A list of 30 or so issues or aspects of organizational performance that management knows are important in order to perform well in any given sector/ industry. Some of these success factors are much more important; these are known as critical success factors. Balanced scorecard. A term first introduced by Kaplan and Norton describing how you need to measure performance in a more holistic way. You need to see an organization’s performance in a number of different perspectives. For the purposes of this book, there are six perspectives in a balanced scorecard (see Exhibit 1.7). Oracles and young guns. In an organization, oracles are those gray-haired individuals who have seen it all before. They are often considered to be slow, ponderous, and, quite frankly, a nuisance by the new management. Often they are retired early or made redundant only to be rehired as contractors at twice their previous salary when management realizes they have lost too much institutional knowledge. Their considered pace is often a reflection that they can see that an exercise is futile because it has failed twice before. The young guns are fearless and precocious leaders of the future who are not afraid to go where angels fear to tread. These staff members have not yet achieved management positions. The mixing of the oracles and young guns during a KPI project benefits both parties and the organization. The young guns learn much and the oracles rediscover their energy being around these live wires. Empowerment. For the purposes of this book, empowerment is an outcome of a process that matches competencies, skills, and motivations with the required level of autonomy and responsibility in the workplace. Senior management team (SMT). The team comprised of the CEO and all direct reports. Better practice. The efficient and effective way management and staff undertake business activities in all key processes: leadership, planning, customers, suppliers, community relations, production and supply of products and services, employee wellbeing, and so forth. Best practice. A commonly misused term, especially because what is best practice for one organization may not be best practice for another, albeit they are in the same sector. Best practice is where better practices, when effectively linked together, lead to sustainable world-class outcomes in quality, customer service, flexibility, timeliness, innovation, cost, and competitiveness. Best-practice organizations commonly use the latest time-saving technologies, always focus on the 80/20, are members of quality management and continuous improvement professional bodies, and utilize benchmarking. Exhibit 1.10 shows the contents of the toolkit used by best-practice organizations to achieve world-class performance. EXHIBIT 1.10 Best-Practice Toolkit Benchmarking. An ongoing, systematic process to search for international better practices, compare against them, and then introduce them, modified where necessary, into your organization. Benchmarking may be focused on products, services, business practices, and processes of recognized leading organizations.
”
”
Douglas W. Hubbard (Business Intelligence Sampler: Book Excerpts by Douglas Hubbard, David Parmenter, Wayne Eckerson, Dalton Cervo and Mark Allen, Ed Barrows and Andy Neely)
“
Hochschild wonders about the false self we create when we turn our happiness on and off like a light, when we use emotion as a commodity in the workplace. As women, we were taught to use our emotions at home, too, as a service to our families.
... The manufacture of happiness actually leads to emotional burnout. There's an ironic correlation between forced cheerfulness and depression.
... Delta Airlines, which institutionalized positive emotional management in the 1970s, now spends nine million dollars a year paying for antidepressants for its employees and their dependents.
(Fuck Happiness, 64).
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Ariel Gore
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Whites enact racism while maintaining a positive self-image in many ways: • Rationalizing racial segregation as unfortunate but necessary to access “good schools” • Rationalizing that our workplaces are virtually all white because people of color just don’t apply • Avoiding direct racial language and using racially coded terms such as urban, underprivileged, diverse, sketchy, and good neighborhoods • Denying that we have few cross-racial relationships by proclaiming how diverse our community or workplace is • Attributing inequality between whites and people of color to causes other than racism
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Robin DiAngelo (White Fragility: Why It's So Hard for White People to Talk About Racism)
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Scholar Marilyn Frye uses the metaphor of a birdcage to describe the interlocking forces of oppression.16 If you stand close to a birdcage and press your face against the wires, your perception of the bars will disappear and you will have an almost unobstructed view of the bird. If you turn your head to examine one wire of the cage closely, you will not be able to see the other wires. If your understanding of the cage is based on this myopic view, you may not understand why the bird doesn’t just go around the single wire and fly away. You might even assume that the bird liked or chose its place in the cage. But if you stepped back and took a wider view, you would begin to see that the wires come together in an interlocking pattern—a pattern that works to hold the bird firmly in place. It now becomes clear that a network of systematically related barriers surrounds the bird. Taken individually, none of these barriers would be that difficult for the bird to get around, but because they interlock with each other, they thoroughly restrict the bird. While some birds may escape from the cage, most will not. And certainly those that do escape will have to navigate many barriers that birds outside the cage do not. The birdcage metaphor helps us understand why racism can be so hard to see and recognize: we have a limited view. Without recognizing how our position in relation to the bird defines how much of the cage we can see, we rely on single situations, exceptions, and anecdotal evidence for our understanding, rather than on broader, interlocking patterns. Although there are always exceptions, the patterns are consistent and well documented: People of color are confined and shaped by forces and barriers that are not accidental, occasional, or avoidable. These forces are systematically related to each other in ways that restrict their movement. Individual whites may be “against” racism, but they still benefit from a system that privileges whites as a group. David Wellman succinctly summarizes racism as “a system of advantage based on race.”17 These advantages are referred to as white privilege, a sociological concept referring to advantages that are taken for granted by whites and that cannot be similarly enjoyed by people of color in the same context (government, community, workplace, schools, etc.).18 But let me be clear: stating that racism privileges whites does not mean that individual white people do not struggle or face barriers. It does mean that we do not face the particular barriers of racism.
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Robin DiAngelo (White Fragility: Why It's So Hard for White People to Talk About Racism)
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For workplace physical stressors, I advise adding pink to our physical energetic boundary to transmute negativity for positive outcomes; gold to command change and immediately stop an energetic, personal, or professional attack; green to stop a repetitive pattern and initiate a new track; and silver to deflect others’ issues and energies back to them.
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Cyndi Dale (Energetic Boundaries: How to Stay Protected and Connected in Work, Love, and Life)
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Knowing how to manage requires one to know how to start a movement rather than just to follow it. And one must take a firm position when necessary.
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Mitta Xinindlu
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A positive workplace culture is built upon active civility among all employees and their colleagues, in words and in deeds. Another critical aspect of a positive workplace community is the active provision of social support, with people knowing they can turn to others for advice and help when they need it, and in turn providing that needed assistance to their colleagues. Mutual respect, responsiveness, and trust are essential for these mutually supporting behaviors to take place.
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Christina Maslach (The Burnout Challenge: Managing People’s Relationships with Their Jobs)
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This relentless aim to be positive had created a collective sense of exhaustion, especially in the workplace. People were terrified of being labeled “negative.
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Erin Donley (Don't Tell Me to Calm Down: Face Your Power and Find Your Peace)
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If you cannot remember the last time you affirmed one of your collegues by words of affirmation that focused on his or her personality, let us encourage you to conciously look for their positive personality traits. Within the next two weeks, verbalize affirmation for a positive trait you observe. For some people, this is the primary way that they feel affirmed.
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Gary Chapman (The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People)
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We know from research (and common sense) that people who understand and manage their own and others’ emotions make better leaders. They are able to deal with stress, overcome obstacles, and inspire others to work toward collective goals. They manage conflict with less fallout and build stronger teams. And they are generally happier at work, too. But far too many managers lack basic self-awareness and social skills. They don’t recognize the impact of their own feelings and moods. They are less adaptable than they need to be in today’s fast-paced world. And they don’t demonstrate basic empathy for others: they don’t understand people’s needs, which means they are unable to meet those needs or inspire people to act.
One of the reasons we see far too little emotional intelligence in the workplace is that we don’t hire for it. We hire for pedigree. We look for where someone went to school, high grades and test scores, technical skills, and certifications, not whether they build great teams or get along with others. And how smart we think someone is matters a lot, so we hire for intellect.
Obviously we need smart, experienced people in our companies, but we also need people who are adept at dealing with change, understand and motivate others, and manage both positive and negative emotions to create an environment where everyone can be at their best.
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Annie McKee
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For Swedish society, gender equality meant the equal distribution of society’s opportunities, positions, and wealth among women and men in every walk of life. It was qualitative, ensuring women’s and men’s knowledge and experience to promote society’s progress. Women and men were treated equally in educational institutions and workplaces. If any discrimination was noticed, educational institutions, authorities, and employers were bound to investigate and take preventive actions. The Swedish constitution was above all religions, religious beliefs, myths, superstitions, and gods. There was a gender equality agency that organized gender mainstream programs, and the goal was gender equality in every realm of people’s lives.
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Varghese V Devasia (Women of God’s Own Country)
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In fact, emotions are so shared, organizational psychologists have found that each workplace develops its own group emotion, or “group affective tone,” which over time creates shared “emotion norms” that are proliferated and reinforced by the behavior, both verbal and nonverbal, of the employees.7 We have all encountered office environments that suffer from toxic emotion norms, and now we also know that their bottom-line results suffer because of it.
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Shawn Achor (The Happiness Advantage: How a Positive Brain Fuels Success in Work and Life)
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When you’re inspired, you become inspiring.”
“Before building walls, build a foundation, make sure it’s solid and that it remains solid.”
“Never limit your ambitions.”
“If you want to shine like a star, care to make others shine like stars.”
“Someone’s respect for the environment will likely reflect his truest respect for others.”
“Learn to recognize and celebrate your personal milestones. It will trigger positive emotions in you.”
“Make peace with your past. You’ll emotionally be more positive. You’ll improve your wisdom. You’re inner sweetness will breathe out more efficiently.”
“When you emotionally manage the fact that perfection does not exist and only reaching excellence does, your inner sweetness will breathe efficiently.”
“We all have emotional batteries. We are all energy. Your positive energy can help someone else recharge.”
“Humans are responsible for nearly all problems and are the solution for everything - Be positively, the solution!”
“Be careful what you tolerate in your company, you are teaching levels of the pyramid how to treat your business Culture and Core Values.”
“Raising your voice is not an argument.”
“Feed positively your roots. As a result, your inner sweetness will breathe efficiently thru your shell.”
“Authenticity in the workplace is not define as making yourself difficult to manage – Be positively authentic!”
“Be positively the influencer, not the follower.”
“Biases can trick us as humans and have a negative impact on our emotions – Be positively curious!”
“Never make someone emotionally pay the price because of how you were not able to manage positively your own emotions.”
“If you want your team to improve their technical skills, make sure to improve your interpersonal skills first.”
“Beware of the individualism culture. If you are in a people management/leadership position, remember the following:
IT’S NOT ABOUT YOU!”
“Like the roots of a human’s mind, feed social media positively. It will feed a large scale of humans mind!”
“Like an upside-down pineapple fruit, the inner sweetness of a company becomes sweeter when you flip upside down the position level pyramid!”
“Do not wait for someone to harvest you. Build your own path!”
“A leader should trigger positive emotions and it all starts with you!”
“Earth is more beautiful than we think – Imagine how splendid it would be if we were all interacting positively on it!”
Communication becomes efficient when it’s done we positive emotions – Be positively curious!”
“Having excuses for everything is the roadblock of self-awareness and inner growth”
“Don’t limit your challenges – rather – Challenge your limits!”
“The higher the position level you’re ambitious to reach, the less about you it should be. In life, you’re already at the top, therefore, it starts with you because it is not about you!”
“I’m realistically optimistic!”
“The pineapple - from all fruits – looks authentic. The great thing about it is no matter its shape – size - high – and color, one thing remains the same: Its inner sweetness! A pineapple = a pineapple. A pineapple = a human”
“Often, what we think we know - what we think is - and what we think should are our biggest obstacles in life. Be positively curious!”
“Being curious is best practice – Be positive curious, meaning, with positive emotions. Your inner sweetness will be felt with this approach”
“Keep it sweet with yourself, not everything is suited for everyone!”
“The art of managing with discipline emotional challenges and a sign of a mental strength is when many appreciate what you do in the shadow and in silence, and you still do more than expected.”
“Beware of the time is money mindset blind spots, respectful interactions and good social etiquettes are not to be served like an American fast food!”
“Look and listen without biases – Be positively curious!
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Steve "Mr. Pineapple" Mathieu
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When you’re inspired, you become inspiring.”
“Before building walls, build a foundation, make sure it’s solid and that it remains solid.”
“Never limit your ambitions.”
“If you want to shine like a star, care to make others shine like stars.”
“Someone’s respect for the environment will likely reflect his truest respect for others.”
“Learn to recognize and celebrate your personal milestones. It will trigger positive emotions in you.”
“Make peace with your past. You’ll emotionally be more positive. You’ll improve your wisdom. You’re inner sweetness will breathe out more efficiently.”
“When you emotionally manage the fact that perfection does not exist and only reaching excellence does, your inner sweetness will breathe efficiently.”
“We all have emotional batteries. We are all energy. Your positive energy can help someone else recharge.”
“Humans are responsible for nearly all problems and are the solution for everything - Be positively, the solution!”
“Be careful what you tolerate in your company, you are teaching levels of the pyramid how to treat your business Culture and Core Values.”
“Raising your voice is not an argument.”
“Feed positively your roots. As a result, your inner sweetness will breathe efficiently thru your shell.”
“Authenticity in the workplace is not define as making yourself difficult to manage – Be positively authentic!”
“Be positively the influencer, not the follower.”
“Biases can trick us as humans and have a negative impact on our emotions – Be positively curious!”
“Never make someone emotionally pay the price because of how you were not able to manage positively your own emotions.”
“If you want your team to improve their technical skills, make sure to improve your interpersonal skills first.”
“Beware of the individualism culture. If you are in a people management/leadership position, remember the following:
IT’S NOT ABOUT YOU!”
“Like the roots of a human’s mind, feed social media positively. It will feed a large scale of humans mind!”
“Like an upside-down pineapple fruit, the inner sweetness of a company becomes sweeter when you flip upside down the position level pyramid!”
“Do not wait for someone to harvest you. Build your own path!”
“A leader should trigger positive emotions and it all starts with you!”
“Earth is more beautiful than we think – Imagine how splendid it would be if we were all interacting positively on it!”
Communication becomes efficient when it’s done we positive emotions – Be positively curious!”
“Having excuses for everything is the roadblock of self-awareness and inner growth”
“Don’t limit your challenges – rather – Challenge your limits!”
“The higher the position level you’re ambitious to reach, the less about you it should be. In life, you’re already at the top, therefore, it starts with you because it is not about you!”
“I’m realistically optimistic!”
“The pineapple - from all fruits – looks authentic. The great thing about it is no matter its shape – size - high – and color, one thing remains the same: Its inner sweetness! A pineapple = a pineapple. A pineapple = a human”
“Often, what we think we know - what we think is - and what we think should are our biggest obstacles in life. Be positively curious!”
“Being curious is best practice – Be positive curious, meaning, with positive emotions. Your inner sweetness will be felt with this approach”
“Keep it sweet with yourself, not everything is suited for everyone!”
“The art of managing with discipline emotional challenges and a sign of a mental strength is when many appreciate what you do in the shadow and in silence, and you still do more than expected.”
“Beware of the time is money mindset blind spots, respectful interactions and good social etiquettes are not to be served like an American fast food!”
“Look and listen without biases – Be positively curious!
”
”
Steve "Mr. Pineapple" Mathieu
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Now, many folks who are suddenly handed leadership positions and lack people skills are the ones whose power becomes a tool to destroy the workplace and the people.
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Elelwani Anita Ravhuhali (Sometimes it's your workplace: "A toxic workplace doesn't end at the office ,it follows you into every part of your life.")
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It is not until you consciously decide to prioritize the elimination of stagnant, exclusive culture that your company will be in a position to make the systemic changes needed to both address and eventually abolish disparities.
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Talisa Lavarry (Confessions From Your Token Black Colleague: True Stories & Candid Conversations About Equity & Inclusion In The Workplace)
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Leadership is about transforming people. It is about recognizing the power you have and opt to use it for the greater good of the transformation of people within the team. Now, many folks who are suddenly handed leadership positions and lack people skills are the ones whose power becomes a tool to destroy the workplace and the people.
For some, it becomes a means to control people and ensure that those beneath them feel the power they now have
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Elelwani Anita Ravhuhali (Sometimes it's your workplace: "A toxic workplace doesn't end at the office ,it follows you into every part of your life.")
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Woodism - “Your thoughts become your reality; choose healthy, positive, and productive thoughts for your success
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Kathleen Wood (Founderology: The Ultimate Employee Guide to Succeed with any Boss in any Workplace)
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Woodism - “We are all people of value, no matter our titles, roles, positions, or bank accounts. Value yourself more than any opportunity or asshole.
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Kathleen Wood (Founderology: The Ultimate Employee Guide to Succeed with any Boss in any Workplace)
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You can screw up your dream relationship just as quickly as you can a hook up, because the way you relate to others is an issue with you, not something that shifts depending on whether or not you meet the most perfect person who never triggers or annoys you and relates to you with unconditional positive regard. You can be just as unhappy in your ideal job, with your perfect hours, at your most desired pay rate, if you don’t know how to ration your time, relate to others in your workplace, or move your career forward. People who are “living their dreams” and “following their passion” can be just as unhappy as people who are not. If you don’t have principles, your life is not going to get better. Problems are only going to follow you and get bigger as your life does.
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Brianna Wiest (The Mountain Is You: Transforming Self-Sabotage Into Self-Mastery)
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People often tell me, "your not a manager, its not your job, don't do it." Or "Stay within your pay grade".
There are leaders who don't create impact however there are individuals that do. Your role does not add value to your team if you dont create impact, use your influence or shape culture.
Titles create weight on paper, but your influence creates weight over people. People first, position second.
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Janna Cachola
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being stern or too serious will communicate this is more punitive than positive
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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Humans welcome change when expecting it will lead to a positive outcome.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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Similarly, if employees want to be seen as contributing, competent, and important, which the overwhelming majority of employees do, their interest in adapting increases when they expect a positive effect on their well-being.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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The “feeling of responsibility” associated with guilt sounds positive, but employees don’t need to endure guilt to motivate improvement. In fact, guilt and its related companions become triggering impediments.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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Your goal as a leader should be to increase the experience of positive neurochemicals and decrease the experience of triggering negative ones.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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People are inspired to be accountable for contributing meaningfully to successful results. We’re less enthused about being accountable for contributing to unsuccessful results. Meaning, the more we achieve successful results through meaningful effort, not just bringing home a pizza or doing a mundane task at work, the more we enjoy being held accountable for contributing to those solutions. This is the positive side of accountability. Relatedly, the more we look at problems, set-backs, and “failures” as being in progress toward inevitable positive results, the more we become comfortable with accountability.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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Shame can falsely equate the quality of the person with the error made. Instead of focusing on correcting and learning from a specific mistake, the employee feels humiliated. Nothing positive comes from humiliation. Employees who feel badly about themselves never do optimal work.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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We create patterns and loops that act as operational software, executing the program instead of remaining curious. If we expect a positive result from our effort, we are eager to engage. If we expect a negative result from our effort, we are less inspired to engage.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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When we feel we gave our best effort and still didn’t get the result, being held accountable for what seems like impossible circumstances disregards the positive effort we put in and leaves us discouraged, disengaged, and demotivated.
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Elaina Noell (Inspiring Accountability in the Workplace: Unlocking the Brain's Secrets to Employee Engagement, Accountability, and Results)
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Now Not Someday: Someday is a lie, today is the truth. Someday is a thief that steals the present while promising a better tomorrow. Do it now, Today.
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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When I first joined PMA, I knew its culture—one that balanced caring, empathy, and service with performance—aligned well with my core values and beliefs. Trust is earned. Accountability is expected.
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Paulette Ashlin (5 Actions of Positive Accountability: Strategies for Highly Effective Leaders to Influence a Positive Workplace Culture)
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Confront the Elephant: The only way to move forward is to confront the elephant in the room: Me, you, us. Look in the mirror and share what you're learning from this experience. Now, move forward.
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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In the flexible workplace the manager increasingly comes to take the position of the customer who must be satisfied, and to whom one has to continuously sell oneself.
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Ivor Southwood (Non-Stop Inertia: Life in and out of Precarious Work)
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Addressing Issues Head-On: A pebble in your shoe is just a rock's way of trying to get a foot in the door. Deal with it now!
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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Inspire Or Expire: If you're leading and no one is following, you're not the leader - you're the loner. Learn how to lead from a ‘leader’ or the leadership is a goner!
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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Choose Your Focus: Thoughts are like pop-up ads - we don't have to click on every one.
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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Embracing the Power of Now: Someday is a lie, today is the truth. Someday is a thief that steals the present while promising a better tomorrow. Do it now, Today.
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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Old Dog, New Trick: Old dogs CAN learn new tricks. People, too. The real trick for old AND young is simply deciding to. So, what have you learned today?
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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Thoughts Are Not Facts: Our mind is a thought factory, not a truth factory. Just because it's in our head doesn't mean it's in our heart.
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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Wandering Thoughts: Wandering thoughts are like bad GPS directions - they lead us straight through Frowntown to Unhappyville. Let's recalibrate to the present for a happier journey.
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
“
He brought his other hand to my belly, cupping it from both sides. The position we were in was more proximate than suitable for a workplace, but there was no part of me that felt the urge to ask him to step away. My breaths came in short pants, and Elliot’s warmed the parts of my belly he wasn’t touching. “She’s been hearing my voice all this time,” he murmured. “Yep. I’d say she’s formed an opinion of you.” My fingers twitched again, this time with the need to run them through his thick, dark hair and ruffle it up a little. “Lucky for me, she won’t be able to tell me for a couple years.” I laughed again, jouncing my belly. “I don’t think you have to worry about that. She won’t be hanging around the office too much.” I hoped. If I didn’t figure out how to afford day care along with my house payments and the contractor, I might have to put Baby Girl in my drawer and cross my fingers Elliot didn’t notice. Just like that, a bucket of cold reality splashed over me. “Right.” He shook his head. “Right, of course.” Like reality had fallen on him too, Elliot rose to his feet and circled to the other side of his desk. He stood there, focused on his screen, clicking his mouse.
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Julia Wolf (P.S. You're Intolerable (The Harder They Fall, #3))
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Happier Together: There are no perfect marriages; just two flawed people refusing to walk away—who discover they're happier together!
—Note to Self Chronicles Smiles | Life Lessons | Insights — TonyBrigmon.com
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Tony Brigmon (The FUNOMENAL WORKPLACE: Energizing People & Culture With the Positive Power of FUN (Yes this works at home too!))
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The relationship between nurturance and moral self-interest can be seen most clearly in nurturant forms of business practice. It involves the humane treatment of employees, the creation of a safe and humane workplace, social and ecological responsibility, fairness in hiring and promotion, the building of a work community, the development of excellent communication between employees and management and between the company and its customers, opportunities for employee self-development, a positive role in the larger community, scrupulous honesty, a regard for one’s customers and for the public, and excellent customer service. Policies such as these have increased the productivity and success of many businesses. They are models of how Nurturant Parent morality can function to help businesses be successful and to allow owners, investors, and employees to seek their self-interest within this moral system. Moral
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George Lakoff (Moral Politics: How Liberals and Conservatives Think)
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To create new positive tracks, add this practice to your morning routine: Imagine 3-4 activities you have planned for the day State aloud your positive intentions for each one or write them in your journal Repeat these intentions a few minutes before you start each of these activities
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Kathy Obear (Turn the Tide: Rise Above Toxic, Difficult Situations in the Workplace)
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People who have been there forever, left to their own devices, are rarely in the best position to design the future. It’s those who consciously listen to the constituents of the future who can understand which direction to move in.
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Crystal Kadakia (The Millennial Myth: Transforming Misunderstanding into Workplace Breakthroughs)
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It’s not an exaggeration to say that different generations may see the same behaviors or dynamics in the workplace and perceive completely different things, whether positive or negative.
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Crystal Kadakia (The Millennial Myth: Transforming Misunderstanding into Workplace Breakthroughs)
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Workplace culture is the heartbeat of an organization, and either yields energy and motivates people to pursue greatness or sucks the inspiration out of employees and slowly brings a business to a grinding halt.
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Kevin E. Phillips (Employee LEAPS: Leveraging Engagement by Applying Positive Strategies)
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Picture the athlete at the starting line of a race—adrenaline pumping, energy flowing, muscles tightening, skin aglow with anticipatory perspiration, heart beating faster and faster, the mind focused on only one thing: the starter’s gun and the race. Now, picture the person about to enter a social gathering. He or she approaches the door, behind which a number of people are talking, laughing, having fun—adrenaline pumping, energy flowing, pulse beginning to quicken, the mind focused on anticipation: “What will happen when I enter the room?” “Will I see anyone I know?” “What will they think of me?”
What do these situations have in common? The answer is anxiety. For the athlete, anxiety is channeled into energy that just may win the race. By allowing the anxiety to play a role in gearing him or her up for the race, the athlete is making good use of the natural fight-or-flight response. For the partygoer, it is not so clear. If that person is willing to let being “keyed up” or “excited” be a positive kind of energy flow, then any initial nervousness or uncertainty will remain manageable and nonthreatening. But if the physical sensations of anxiety become distracting and the thoughts obsessive, the party guest is in for a difficult time. Similarly, a person who prepares for an important meeting may feel a kind of nervous energy in gearing up for negotiations. But if that same person, although well prepared, allows interactive inhibition to keep him from suggesting a solution, questioning a point, or voicing an opinion, he will feel a real letdown. When holding back becomes a habit, the pervasive feeling of “Oh no, I did it again” may lead to a lack of enthusiasm that interferes with productivity and job satisfaction. The truth is, we all want to be heard without—if we can reasonably avoid it—being rejected or embarrassed. How to resolve this dilemma? First, by understanding anxiety in its simplest terms. The more you understand about anxiety, the more you will be able to control it. Remember, social anxiety is not some abstract phenomenon or indelible personality trait. It is an explainable dynamic that you can choose to control.
Let’s look more closely at the athlete. For that person, in that situation, anxiety is normal and appropriate. In fact, it is crucial to effective performance. Without it, the physiological workings of the body would fall short of what is required. In the second example, anxiety is also appropriate. But it can become negative if the person begins to worry about what is going on inside the room: “What are they laughing about?” “Will anyone talk to me?” “Am I dressed right?” “Will I seem nervous?” At that point it’s the degree of incapacity—the extent to which the anxious feelings and thoughts prevent interacting—that becomes the most important issue. (In the workplace, these thoughts may run to “Have I done enough research?” “What if I can’t answer my boss’s questions?” “Can they tell I’m anxious?”)
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Jonathan Berent (Beyond Shyness: How to Conquer Social Anxieties)
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We all die. But how we live fully and fly... is with an open mind, compassion, consciousness, and a caring and BraveHeart.
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Tony Dovale
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One reason that recognition is vital to doing good work is that it feeds our need for competence. When we receive positive feedback, we experience an emotional rush. Competence is inherently motivating, which is why feeling like you’re good at your job leads you to invest even more of yourself in your work.
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Ron Friedman (The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace)
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It can't be taught to all, but people who deliver exceptional work, merely by relaying their passion through what they say and do in the workplace, are priceless.
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Susan C. Young (The Art of Being: 8 Ways to Optimize Your Presence & Essence for Positive Impact (The Art of First Impressions for Positive Impact, #1))
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A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to show confidence and consideration.
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Susan C. Young (The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact (The Art of First Impressions for Positive Impact, #3))
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When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.
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Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
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When a workplace becomes toxic, its poison spreads beyond its walls and into the lives of its workers and their families. In contrast, positive organizations energize and inspire their workers. When forced to downsize, they try to soften reality’s hard edges. Their leaders know organizations thrive when employees thrive.
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Gary Chapman (Rising Above a Toxic Workplace: Taking Care of Yourself in an Unhealthy Environment)
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substantial influence Mom had on my concept of fun in the workplace. Somehow, she created an environment in which everyone was energized, not from fear of punishment or promise of reward, but from a desire to accomplish something positive. She had unbridled confidence in our ability to accomplish the tasks at hand. … She gave us enormous freedom to work and make decisions. Somehow
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Frederic Laloux (Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness)