Phone Contacts Quotes

Me: Why don't you ever practice on your balcony like you used to? This question gets me immediate eye contact from him, but it doesn't last. His eyes flicker across my face, down my body, and finally back to his phone. Ridge: Why would I? You're not out there anymore.

You eventually erase her contact info from your phone but not the pictures you took of her in bed while she was naked and asleep, never those.

Whenever I'd been sad or upset before, the relevant people in my life would simply call my social worker and I'd be moved somewhere else. Raymond hadn't phoned anyone or asked an outside agency to intervene. He'd elected to look after me himself. I'd been pondering this, and concluded that there must be some people for whom difficult behavior wasn't a reason to end their relationship with you. If they liked you -- and, I remembered, Raymond and I had agreed that we were pals now -- then, it seemed, they were prepared to maintain contact, even if you were sad, or upset, or behaving in very challenging ways. This was something of a revelation.

We are loved way more by some of the people who have not contacted us in the last twelve or so months than we are loved by some of those who contact us every twelve or so days … or hours.

I can do oblivion, you know. I can do it better than him. I'd like to see how he likes it if I just disappear from his life without a word. It was okay for him to keep in contact with Georgie and my mum, but not once did he pick up the phone or write to me. Like I was fucking nothing to him. Like I'm nothing to no one.

I draw a line down the middle of a chalkboard, sketching a male symbol on one side and a female symbol on the other. Then I ask just the men: What steps do you guys take, on a daily basis, to prevent yourselves from being sexually assaulted? At first there is a kind of awkward silence as the men try to figure out if they've been asked a trick question. The silence gives way to a smattering of nervous laughter. Occasionally, a young a guy will raise his hand and say, 'I stay out of prison.' This is typically followed by another moment of laughter, before someone finally raises his hand and soberly states, 'Nothing. I don't think about it.' Then I ask women the same question. What steps do you take on a daily basis to prevent yourselves from being sexually assaulted? Women throughout the audience immediately start raising their hands. As the men sit in stunned silence, the women recount safety precautions they take as part of their daily routine. Here are some of their answers: Hold my keys as a potential weapon. Look in the back seat of the car before getting in. Carry a cell phone. Don't go jogging at night. Lock all the windows when I sleep, even on hot summer nights. Be careful not to drink too much. Don't put my drink down and come back to it; make sure I see it being poured. Own a big dog. Carry Mace or pepper spray. Have an unlisted phone number. Have a man's voice on my answering machine. Park in well-lit areas. Don't use parking garages. Don't get on elevators with only one man, or with a group of men. Vary my route home from work. Watch what I wear. Don't use highway rest areas. Use a home alarm system. Don't wear headphones when jogging. Avoid forests or wooded areas, even in the daytime. Don't take a first-floor apartment. Go out in groups. Own a firearm. Meet men on first dates in public places. Make sure to have a car or cab fare. Don't make eye contact with men on the street. Make assertive eye contact with men on the street.

It’s not my job to fix this,” and don’t reach for the phone to do it.  Have patience and give yourself time to process the trauma you just went through and wait for him to come to you.

I hate technology. It provides so many different channels of loneliness. Every time you check your email and don’t see a new message, you know that, even though people have the ability to contact you at any time of the day from anywhere on the planet, no one is interested in doing so. Phones are constant reminders that 160 people you know fairly well have nothing to say to you most of the time.

You added yourself to my contacts list?’ I gasp. When did he do that? I mentally sprint through our meeting, settling on my visit to the toilet when I left my portfolio and phone on the table. I can’t believe he went through my phone! ‘I need to be able to get hold of you.

I couldn’t believe I was letting my ex-boyfriend risk the security of my bag. Money before honeys. No. Men weren’t honeys. Scratch that. Fees before The D. Contracts before Phone Contacts. Those were all terrible and I cannot believe someone is paying me to write. I opened up Instagram to distract myself.

You have about as much chance of contacting the Universal Mind with a spell from a book as you do of reaching the White House by dialing random numbers into a phone.

Mitchell Maxwell’s Maxims • You have to create your own professional path. There’s no longer a roadmap for an artistic career. • Follow your heart and the money will follow. • Create a benchmark of your own progress. If you never look down while you’re climbing the ladder you won’t know how far you’ve come. • Don’t define success by net worth, define it by character. Success, as it’s measured by society, is a fleeting condition. • Affirm your value. Tell the world “I am an artist,” not “I want to be an artist.” • You must actively live your dream. Wishing and hoping for someday doesn’t make it happen. Get out there and get involved. • When you look into the abyss you find your character. • Young people too often let the fear of failure keep them from trying. You have to get bloody, sweaty and rejected in order to succeed. • Get your face out of Facebook and into somebody’s face. Close your e-mail and pick up the phone. Personal contact still speaks loudest. • No one is entitled to act entitled. Be willing to work hard. • If you’re going to buck the norm you’re going to have to embrace the challenges. • You have to love the journey if you’re going to work in the arts. • Only listen to people who agree with your vision. • A little anxiety is good but don’t let it become fear, fear makes you inert. • Find your own unique voice. Leave your individual imprint on the world, not a copy of someone else. • Draw strength from your mistakes; they can be your best teacher.

Imagine him looking at his phone with a grin that would make the Joker look bashful.  He’s thinking to himself, “I’ve got this one on the hook.” If he’s interested in you, he won’t make you feel like an option.

Raymond hadn’t phoned anyone or asked an outside agency to intervene. He’d elected to look after me himself. I’d been pondering this, and concluded that there must be some people for whom difficult behavior wasn’t a reason to end their relationship with you. If they liked you—and, I remembered, Raymond and I had agreed that we were pals now—then, it seemed, they were prepared to maintain contact, even if you were sad, or upset, or behaving in very challenging ways. This was something of a revelation.

Last week I placed a hand-written sign in front of my neighborhood that read, “Lost Mustache. Please do not feed. If found, contact Mouth,” and I left my phone number. Nobody’s called. Perhaps the neighborhood cat lady took it in and is petting it on her lap at this very moment. Ah, but that’s life, no?


I would be utterly emabarrassed to have others around me hear my half of what can only be described as pedestrian. "Yes, the elevator has just pulled up to the 16th floor." Do these people have the ability to go, for say, an eight- or ten-minute stretch without being in contact with someone else? What are they afraid of? Confronting their own thoughts?

He replies with a phone number. And when I enter it into a text box, an existing contact pops up on-screen. The Hot TA.

Almost an hour after Julia’s last contact—much too long—Stackhouse’s box phone lit up and began to buzz. He grabbed it. “Have you got him, Julia?” The voice that replied was so astounding that Stackhouse almost dropped the phone. “No,” Luke Ellis said, “you’ve got it backward.” Stackhouse could hear undeniable satisfaction in the little shit’s voice. “We’ve got her.

Cell phones, like the other social media constructs of our time, encourage the collecting of so-called friends and contacts similar to how my grandmother used to collect teacups and put them on display in her china cabinet. Only now, the teacups are people, and the china cabinet is Facebook.

For a conversation to be effective, there are four components to keep in mind. First, you should look the other person (or people) in the eye. Looking someone in the eye allows you to concentrate on them and not get distracted, for example, by what might be on your phone, anyone else around you, how your hair looks, whatever. Good eye contact allows you the focus needed to set the stage for the second element. Element two, listen more than you speak. When you’re having a conversation with somebody, especially if it’s serious, listen more than you speak. The third element for a great conversation is that it should really be focused more on the other person. Don’t make it all about you. The final element, number four, you must care.

And the secrets of the Titan II had recently been compromised. Christopher M. Cooke, a young deputy commander at a Titan II complex in Kansas, had been arrested after making three unauthorized visits and multiple phone calls to the Soviet embassy in Washington, D.C. Inexplicably, Cooke had been allowed to serve as a Titan II officer on alerts for five months after his first contact with the Soviet embassy was detected. An Air Force memo later said the information that Cooke gave the Soviets—about launch codes, attack options, and the missile’s vulnerabilities—was “a major security breach . . . the worst perhaps in the history of the Air Force.

There are many places you need to be, but there is nowhere to reach. There are many people you need to see but no one to meet. And there are many contacts in your phone but no one to talk. There are many masks in your closet but no face to please.

As for human contact, I'd lost all appetite for it. Mankind has, as you may have noticed, become very inventive about devising new ways for people to avoid talking to each other and I'd been taking full advantage of the most recent ones. I would always send a text message rather than speak to someone on the phone. Rather than meeting with any of my friends, I would post cheerful, ironically worded status updates on Facebook, to show them all what a busy life I was leading. And presumably people had been enjoying them, because I'd got more than seventy friends on Facebook now, most of them complete strangers. But actual, face-to-face, let's-meet-for-a-coffee-and-catch-up sort of contact? I seemed to have forgotten what that was all about.

—fessor Langdon? Are you there? The phones are disabled. You’re my only contact. Professor Langdon?!” “Yes—Winston? I’m here,” Langdon replied over the sound of applause around him. “Thank goodness,” Winston said. “Listen carefully. We may have a serious problem.

Venkat pulled out his cell phone. “We lost contact with Pathfinder in 1997. If he can get it online again, we can communicate. It might just need the solar cells cleaned. Even if it’s got a bigger problem, he’s an engineer!” Dialing, he added, “Fixing things is his job!

Firstly, phone calls constitute the most direct invasion of someone’s space outside of actual physical contact. It strikes me that there is something downright arrogant about expecting someone to drop literally everything they are doing at a specific moment in order to attend to your voice,

I missed you.” The words rattled in Az’s head and in his heart. Could he even believe them? If he’d missed Az so much, why had he waited until he saw Az to contact him? Things might have been much different if Madigan had just picked up a phone instead of being a stubborn asshole. Now, he’d fucking ruined everything.

The thing about Sam was that he had a tell. Well, two. They weren’t an exact science, but they gave you a sense. One was his hair. He had a great head of hair. Dark and longer on top, his ex-girlfriend—who came up as “Liar” on his phone now—had referred to it as irresponsible hair. If it was relaxed and tucked behind his ears, Sam was chill. If it was slicked back, he was spoiling for a fight. If it was fluffy—a very rare treat—it meant he completely trusted whoever was around at the time. Sam’s hair hadn’t been fluffy in a while. Today it was tucked back yet also, kinda, done. With the telltale sheen of product. It was inscrutable.

Fat had phoned his pharmacy somewhere along the line to get a refill on his Librium prescription; he had taken thirty Librium just before taking the digitalis. The pharmacist had contacted the paramedics. A lot can be said for the infinite mercies of God, but the smarts of a good pharmacist, when you get down to it, is worth more.

If earthly mortals were being contacted by souls in heaven, Tess, a Catholic, had been the first.

When did I stop talking to people? he wondered.  When did I stop having friends that participated in my life, instead of contacts that just existed in my phone?

Love is.... it's bringing an umbrella when rain is forecasted, but, like not for you. It's serenading someone off-key in the kitchen while they chop red peppers lenghtwise because they know you like them better that way. It's pulling the car in backward at night because your parner gets edgy when they have to back into morning traffic. It's buying moisturizer in bulk because one time they mentioned they liked the scent. It's noticing things.Seeing parts of them even they might not know exist because you've been studying them since the moment you first laid eyes on them. It's memorizing their phone number even if you have it programmed because God forbid you ever lost your contacts. It's reading their mood by the song blaring through their headphones. It's experiencing something so extraordinary you can't tell if it was just that mind-blowing or if it's only because they were there with you that you were so affected by it.

THE NO CONTACT RULE: 1. Zero contact; face to face & online. 2. No phone calls. 3. No text messaging. 4. No attending events where they're present. 5. No emails. 6. No letters, cards, or gifts. 7. No checking their social media profile. 8. No contacting their family and friends. 9. No combing through old photographs. 10. No going down memory lane. 11. Zero communication.

But the for serious offline impact of 09/11 was the continual contact, continuous contact, it encouraged. On 09/12 everyone went out and bought phones. The mobiles, the cells. Suddenly, to lose touch was to die, and the only prayer left for anyone who felt buried whether under information or debris was for a signal strong enough to let their last words outlive them on voicemail.

We hunt loads of wild turkeys in the spring,” Henry says sagely. “The trick is to get into the mind of the turkey.” “How the hell do I do that?” “So,” Henry instructs. “Do as I say. You have to get quite close to the turkey, like, physically.” Carefully, still cradling the phone close, Alex leans toward the wire bars. “Okay.” “Make eye contact with the turkey. Do you have it?” Alex follows Henry’s instructions in his ear, planting his feet and bending his knees so he’s at Cornbread’s eye level, a chill running down his spine when his own eyes lock on the beady, black little murder eyes. “Yeah.” “Right, now hold it,” Henry says. “Connect with the turkey, earn the turkey’s trust … befriend the turkey…” “Okay…” “Buy a summer home in Majorca with the turkey…” “Oh, I fucking hate you!” Alex shouts as Henry laughs at his own idiotic prank, and his indignant flailing startles a loud gobble out of Cornbread, which in turn startles a very unmanly scream out of Alex.

Phone calls, TV broadcasts, and Skype sessions don’t, so there has to be some physical proximity. It works better if I can see you and hear you at the same time. Direct eye contact works best.” He

Think about how often—before cell phones, before any kind of caller ID—you answered the landline as a child and had to have an exchange, however brief, with aunts or uncles or family friends. Even if it was that five-second check-in, How are you doing, how is school, is your mom around—it meant periodic real-time vocal contact with an extended community, which, through repetition, it reinforced.

One of the nice things - or not so nice things, depending on your perspective - about not having a cell phone is that you have to know people's phone numbers. Additionally, it keeps you from making meaningless acquaintances. It is nearly impossible for most individuals to remember a phone number unless they use it frequently. Cell phones, like other social media constructs of our time, encourage the collecting of so-called friends and contacts similar to how my grandmother used to collect teacups and put them on display in her china cabinet. Only now, the teacups are people, and the china cabinet is Facebook.

Look up BearPaw Duck & Meme Farm. We're in The Phone Book. I know, because I actually found a copy and scribbled our contact information inside. Business is about to go the way of NASA's 1986 Challenger rocket.

Guy Savelli's role in the War on Terror began when half-a-dozen strangers, within days of one another, contacted him via e-mail and telephone in the winter of 2003. They asked him if he had the power to psychically kill goats. Guy was bewildered. He did not go around publicizing this. Who were these men? How did they know about the goats? He feigned a casual tone of voice and said, 'Sure I can.' Then he phoned Special Forces.

But when Kate returned home he was gone. Back to the video camera that had recorded her. Back to his unexplainable office. Back to his secret phone, his unfamiliar contacts, his fifty million stolen euros. Back to his other life.

It wasn’t that I didn’t know anyone’s phone number—I didn’t—it was that only at this moment did I realize I had no one to call. There wasn’t a woman, a colleague, or even a relative that I had to contact. Didn’t I have a single friend?

Clowns.” Clowns? “Really?” I tried to imagine a tiny Aiden crying over men and women with overly painted faces and red noses, but I couldn’t. The big guy was still facing me. His expression clear and even, as he dipped his chin. “Eh.” God help me, he’d gone Canadian on me. I had to will my face not to react at the fact he’d gone with the one word he usually used only when he was super relaxed around other people. “I thought they were going to eat me.” Now imagining that had me cracking a little smile. I slid my palm under my cheek. “How old were you? Nineteen?” Those big chocolate-colored eyes blinked, slow, slow, slow. His dark pink lips parted just slightly. “Are you making fun of me?” he drawled. “Yes.” The fractures of my grin cracked into bigger pieces. “Because I was scared of clowns?” It was like he couldn’t understand why that was amusing. But it was. “I just can’t imagine you scared of anything, much less clowns. Come on. Even I’ve never been scared of clowns.” “I was four.” I couldn’t help but snicker. “Four… fourteen, same difference.” Based on the mule-ish expression on his face, he wasn’t amused. “This is the last time that I come over to save you from the boogeyman.” Shocked out of my mind for a split second, I tried to pretend like I wasn’t, but… I was. He was joking with me. Aiden was in bed joking around. With me. “I’m sorry. I’m sorry, I was just messing with you.” I scooted one more millimeter closer to him, drawing my knees up so that they hit his thighs. “Please don’t leave yet.” “I won’t,” he said, settling on his pillow with his hands under his cheek, his eyes already drifting to a close. I didn’t need to ask him to promise not to leave me; I knew he wouldn’t if he said so. That was just the kind of man he was. “Aiden?” I whispered. “Hmm?” he murmured. “Thank you for coming in here with me.” “Uh-huh.” That big body adjusted itself just slightly before he let out a long, deep exhale. Without turning around, I laid the flashlight down behind me and aimed the beam toward the wall. He didn’t ask if I was really going to leave the flashlight on all night—or at least however long the battery lasted—instead, I just smiled at him as I took my glasses off and set them on the unused nightstand behind me. Then I tucked my hands under my cheek and watched him. “Good night. Thank you again for staying with me.” Peeking one eye open, just a narrow slit, he hummed. “Shh.” That ‘shh’ was about as close to a ‘you’re welcome’ as I was going to get. I closed my eyes with a little grin on my face. Maybe five seconds later, Aiden’s spoke up. “Vanessa?” “Hmm?” “Why was I saved on your work phone as Miranda P.?” That had my eyes snapping open. I hadn’t deleted that entry off the contacts when I quit, had I? “It’s a long, boring story, and you should go to sleep. Okay?” The “uh-huh” out of him sounded as disbelieving as it should have. He knew I was full of shit, but somehow, knowing he knew, wasn’t enough to keep me from falling asleep soon after

lead is a person you can contact. That’s all. If you bought a list of emails, those are leads. If you get contact information from a website or database, those are leads. The numbers in your phone are leads. People on the street are leads. If you can contact them, they are leads.

LEADERS Initiate Lead; pick up phone and make contact Spend time planning anticipate problems Invest time with people Fill the calendar by priorities FOLLOWERS React Listen; wait for phone to ring Spend time living day-to-day; react to problems Spend time with people Fill the calendar by requests

It’s weird,” Tze says. “Like, he’s still in my phone. Do I delete him? It seems wrong. But like someday my contacts are going to be half dead people and that is weird too, right? Like we’re all going to be carrying these little graveyards around with us. Like we’re even going to be around that long.

This was 2000, pre–cell phone. At the beginning of any theatrical venture, there is a contact sheet for the cast so that if you have questions for a fellow cast member, you can contact them outside of work. But I had given my fax number because I didn’t want any of those motherfuckers calling me at home.

To my amazement, he turns the camera toward his face and snaps a picture. “What are you doing?” “There,” he says, handing the phone back. “Feel free to text that sexy face to your entire contact list and inform them I’m driving you home. That way if you show up dead tomorrow, everyone will know who did it.

The list of correlations to that night is as long as the Jersey coast. And so is the list of reasons I shouldn't be looking forward to seeing him at school. But I can't help it. He's already texted me three times this morning: Can I pick you up for school? and Do u want 2 have breakfast? and R u getting my texts? My thumbs want to answer "yes" to all of the above, but my dignity demands that I don't answer at all. He called my his student. He stood there alone with me on the beach and told me he thinks of me as a pupil. That our relationship is platonic. And everyone knows what platonic means-rejected. Well, I might be his student, but I'm about to school, him on a few things. The first lesson of the day is Silent Treatment 101. So when I see him in the hall, I give him a polite nod and brush right by him. The zap from the slight contact never quite fades, which mean he's following me. I make it to my locker before his hand is on my arm. "Emma." The way he whispers my name sends goose bumps all the way to my baby toes. But I'm still in control. I nod to him, dial the combination to my locker, then open it in his face. He moves back before contact. Stepping around me, he leans his hand against the locker door and turns me around to face him. "That's not very nice." I raise my best you-started-this brow. He sighs. "I guess that means you didn't miss me." There are so many things I could pop off right now. Things like, "But at least I had Toraf to keep my company" or "You were gone?" Or "Don't feel bad, I didn't miss my calculus teacher either." But the goal is to say nothing. So I turn around. I transfer books and papers between my locker and backpack. As I stab a pencil into my updo, his breath pushes against my earlobe when he chuckles. "So your phone's not broken; you just didn't respond to my texts." Since rolling my eyes doesn't make a sound, it's still within the boundaries of Silent Treatment 101. So I do this while I shut my locker. As I push past him, he grabs my arm. And I figure if stomping on his toe doesn't make a sound... "My grandmother's dying," he blurts. Commence with the catching-Emma-off-guard crap. How can I continue Silent Treatment 101 after that? He never mentioned his grandmother before, but then again, I never mentioned mine either. "I'm sorry, Galen." I put my hand on his, give it a gentle squeeze. He laughs. Complete jackass. "Conveniently, she lives in a condo in Destin and her dying request is to meet you. Rachel called your mom. We're flying out Saturday afternoon, coming back Sunday night. I already called Dr. Milligan." "Un-freaking-believable.

EXERCISE Creating Authentic Relationships The questions below deal with issues most people take for granted and let society define for them. You can start with a blank canvas and create your own definitions. • How do you define intimacy and closeness? • What constitutes a relationship for you? • Are there different types of relationships you wish you could have? • How long should a significant relationship last? • What is sex? Is it intercourse? Is it more specific: penis-in-vagina or penis-in-ass intercourse? What about manual stimulation and penetration, oral sex, sex toys, BDSM play? • What kinds of things do you consider intimate? Sex, sexual touch, genital contact, a BDSM scene with no sexual aspect? • Must you live near a partner for a relationship to be important? • How do you define fidelity? • What constitutes loving, affectionate, sexual, and romantic behavior? Where do things like flirting, kissing, love letters, gift giving, dating, courting, phone calls, emails, and instant messages fit into your definitions? • What does commitment mean to you? How do you define a committed relationship? • What are the most important things you need in a relationship? • How important is it for you to live with a partner? • Realistically , how much time and energy do you have to give to a relationship?  

They had found out. Before I could panic, I made myself stretch my fingers wide and take a calming breath. You already knew this was bound to happen. At least that’s what I told myself. The more I thought about it, the more I should have been appreciative that the people at the chapel in Las Vegas hadn’t recognized him. Or that people on the street had been oblivious and hadn’t seen us going in and out of there. Or that the receptionist at the acupuncturist hadn’t snapped a picture on her phone and posted it online. Because I might not understand all people, much less most of them, but I understood nosey folks. And nosey folks would do something like that without a second thought. Yet, I reminded myself that there was nothing to be embarrassed about. It would be fine. So, one gossip site posted about us getting married. Whoop-de-do. There was probably a thousand sites just like it. I briefly thought about Diana hearing about it, but I’d deal with that later. There was no use in getting scared now. She was the only one whose reaction I cared about. My mom and sisters’ opinions and feelings weren’t exactly registering at the top of my list now… or ever. I made myself shove them to the back of my thoughts. I was tired of being mad and upset; it affected my work. Plus, they’d made me sad and mad enough times in my life. I wasn’t going to let them ruin another day. Picking my phone up again, I quickly texted Aiden back, swallowing my nausea at the same time. Me: Who told you? Not even two minutes passed before my phone dinged with a response. Miranda: Trevor’s blowing up my phone. Eww. Trevor. Me: We knew it was going to happen eventually, right? Good luck with Trev. I’m glad he doesn’t have my number. And I was even gladder there wasn’t a home phone; otherwise, I’m positive he would have been blowing it up too. I managed to get back to looking at images on the screen for a few more minutes—a bit more distracted than usual—when the phone beeped again. It was Aiden/Miranda. I should really change his contact name. Miranda: Good luck? I’m not answering his calls. What? Me: That psycho will come visit if you don’t. Was that me being selfish? Yes. Did I care? No. Aiden: I know. Uh. Me: You’re always at practice… Aiden: Have fun. This asshole! I almost laughed, but before I could, he sent me another message. Aiden: I’ll get back to him in a couple days. Don’t worry. Snorting, I texted back. Me: I’m not worried. If he drops by, I’ll set him up in your room. Aiden: You genuinely scare me. Me: You don’t know how many times you barely made it through the day alive, for the record. He didn’t text me back after that

This is your QComm,” he explained. “It’s a Quantum Communicator—basically a smartphone with unlimited range. It will work anywhere in the world—or in outer space.” He smiled. “They also have insanely fast Internet access and Bluetooth capability. I already imported all of your contacts, photos, and music from your iPhone, so you’re all set up.

I couldn’t quite believe this had happened to us. The crushing disbelief, confusion and helplessness had me waiting expectantly for another phone call. Surely he would contact us and clear things up. I leapt with hope every time the phone rang. Even so, I sighed in relief when it wasn’t him. What would he say if he did call? He had been so cold.

As you’re saving her number in your phone, I want you to smile and say, “Are you going to be jumping with excitement when I contact you?” She’ll likely laugh. Then say, “When I text you, your reply has to be bursting with exclamation points or smiley face emoticons, like the president of France is contacting you.” She’ll laugh again and probably say, “Okay.

Wait, I say. When he starts to slide his phone into his back pocket. I take out mine and pull out his contact, clicking the call button. I couldn't find your phone, so I called it. On his screen, my incoming call lights up with the name 'Songbird'. It was his nickname for me while we were dating. 'Did you change it back? Or did you...' 'I never changed it'.

He wanted Jordan so badly, his fantasies consumed him. Whenever he reached out to touch something, paper, the phone, his steering wheel, there was a brief moment when he expected his hand to come in contact with the smooth silk of Jordan’s skin. When he ate, his tongue instinctively sought the taste of Jordan. Whenever he picked up the phone, he expected to hear Jordan’s voice.

He was a man who didn’t own a mobile phone, as a matter of principle and stubborn pride. He loved it when people were shocked to discover he had never owned one, never would own one. He truly believed it made him morally superior, which drove Joy bananas because, excuse me, he was not. The way he talked about his “stance” on mobile phones, you would think he were the lone person in the crowd not giving the Nazi salute. Before their retirement he told people, “I don’t need a phone, I’m a tennis coach, not a surgeon. There are no tennis emergencies.” There were so tennis emergencies, and more than once over the years she’d been furious when she couldn’t contact him and she was left in a tricky situation that would have been instantly solved if he’d owned a phone. Also, his principles didn’t prevent him from happily picking up the landline and calling Joy on her mobile when she was at the shops, to ask how much longer she’d be, or to please buy more chili crackers, but when Stan was gone, he was gone, and if she thought about that too much and all it implied she could tap into a great well of rage, so she didn’t think about it.

How mad is a wet hen?   In researching this, we contacted one of the nation’s leading egg producers and explained the reason for calling. We said that we wanted to know how mad a wet hen becomes. The representative there said that he would call us back.   After 30 minutes, the phone rang and it was the Hubbard Farms employee. He triumphantly announced that hens do not like to get wet. “They sort of flick their feathers,” he said.

Emigration tears people apart. They learn about high points and personal disasters in letters and phone calls. Closer contact is impossible. As if they have landed on another planet, breathing is difficult in the spacesuits they don’t dare to take off for fear there won’t be enough air in the new atmosphere. Their chests rise and fall with difficulty. Their lungs hurt. The voices of the other settlers croak through the microphones in their helmets.

There were absolutely amazing photographs everywhere, on everyone's Facebook page and everyone's iPhone and Instagram, just floating around in cyberspace for eternity. People took hundreds and thousands of digital pictures; one or two, even twenty or a hundred, were bound to be great. All anyone had to do was click through them all and post the ones they liked, deleting the rest. But using film meant you never knew what was going to be a good picture, let alone a great one, until you were standing there looking at a contact sheet with a magnifying glass and deciding which to print. Maybe nobody cared anymore, but then again, writers probably felt the same way when word processors were invented. Anyone with a story and a keyboard could write their memoir now, write the great American novel, or tweet a 140-character trope that gets retweeted and it read by hundreds of people every hour of every day.

This explained why Upper East Side mothers all wore tiny medallions engraved with their children’s initials around their necks. And stacking rings, one for each child, on their fingers. And entered the names of other mothers in their contacts under the names of their children, so that, on so many of my new friends’ phone and email lists, I came up not as “Wednesday Martin” but as “Eliot M/ mother, Wednesday M.” We were our children, utterly merged together.

I turn on my heel, which is no easy feat in a gravel parking lot. Not losing eye contact with Galen, I stare him down until I get to the door he's opened for me. He seems unconcerned. In fact, he seems downright emotionless. "This better be good," I tell him as I plop down. "You should have returned my calls. Or my texts," he says, his voice tight. As he backs out of the parking space, I yank my cell out of my purse, perusing the texts. "Well, doesn't look like anyone died, so why the hell did you ruin my date?" It's the first time I've ever cursed at royalty and it's liberating. "Or is this a kidnapping? Is Grom in the trunk? Are you taking us on our honeymoon?" You're supposed to be hurting him, not yourself, moron. My lip trembles like the traitor it is. Even though I'm looking away, I can tell Galen's impassive expression has softened because of the way he says, "Emma." "Leave me alone, Galen." He pulls my chin to face him. I knock his hand away. "You can't go forty miles an hour on the interstate, Galen. You need to speed up.” He sighs and presses the gas. By the time we reach a less-embarrassing speed, I’ve abandoned my hurt for rage-o-plenty, struck by the realization that I’ve turned into “that girl.” Not the one who exchanges her doctorate for some kids and a three-bedroom two-bath, but the other kind. That girl who exchanges her dignity and chances for happiness for some possessive loser who beats her when she makes eye contact with some random guy working the hot dog stand. Not that Galen beats me, but after his little show, what will people think? He acted like a lunatic tonight, stalking me to Atlantic City, blowing up my phone, and threatening my date with physical violence. He made serial-killer eyes, for crying out loud. That might be acceptable in the watery grave, but by dry-land standards, it’s the ingredients for a restraining order. And why are we getting off the interstate? “Where are you taking me? I told you I want to go home.” “We need to talk,” he says quietly, taking a dark road just off the exit. “I’ll take you home after I feel you understand.” “I don’t want to talk. You might have realized that when I didn’t answer your calls.” He pulls over on the shoulder of Where-Freaking-Are-We Street. Shutting off the engine, he turns to me, putting his arm around the back of my seat. “I don’t want to break up.” One Mississippi…two Mississippi…”You followed me like a crazy person to tell me that? You ruined my date for that? Mark is a nice guy. I deserve a nice guy, don’t I, Galen?” “Absolutely. But I happen to be a nice guy, too.” Three Mississippi…four Mississippi…”Don’t you mean Grom? And you’re not a nice guy. You threatened Mark with physical pain.” “You threw Rayna through a window. Call it even?” “When are you going to get over that? Besides, she provoked me!” “Mark provoked me, too. He put his hand on your leg. We won’t even talk about the kiss on your cheek. Don’t think I didn’t hear you give him permission either.” “Oh, now that’s rich,” I snort, getting out of the car. Slamming the door, I scream at him. “Now you’re acting jealous on behalf of your brother,” I say, spinning in place. “Can Grom do anything without the almighty Galen helping him?

Does Dante know?” Dominic asked. He’d finished his market predictions, of which I’d only heard half, and was now busy answering emails on his phone. The man worked longer hours than anyone else I knew. “Not yet.” I watched as Isabella broke away from the heiress and fiddled with the register. “It’s date night with Vivian. He made it clear no one is to interrupt him unless they’re dying—and only if every other person on their contact list is otherwise preoccupied.

A lawyer who sought my business said this to me; so did people I scarcely knew whom I contacted for trivial information; so did a total stranger referred by a colleague, who smugly informed me over the phone that she was “double-vaxxed and boosted.” I always felt an internal grimace at these announcements. I did not want to hear about the birth-control choices, or the prostate treatments, or the hernia operations of the bodies of others. I did not need to see anyone’s medicine cabinet.

Several years ago I was lecturing in British Columbia. Dr [Simon] Wessely was speaking and he gave a thoroughly enjoyable lecture on M.E. and CFS. He had the hundreds of staff physicians laughing themselves silly over the invented griefs of the M.E. and CFS patients who according to Dr Wessely had no physical illness what so ever but a lot of misguided imagination. I was appalled at his sheer effectiveness, the amazing control he had over the minds of the staid physicians….His message was very clear and very simple. If I can paraphrase him: “M.E. and CFS are non-existent illnesses with no pathology what-so-ever. There is no reason why they all cannot return to work tomorrow. The next morning I left by car with my crew and arrived in Kelowna British Columbia that afternoon. We were staying at a patient’s house who had severe M.E. with dysautanomia and was for all purposes bed ridden or house bound most of the day. That morning she had received a phone call from her insurance company in Toronto. (Toronto is approximately 2742 miles from Vancouver). The insurance call was as follows and again I paraphrase: “Physicians at a University of British Columbia University have demonstrated that there is no pathological or physiological basis for M.E. or CFS. Your disability benefits have been stopped as of this month. You will have to pay back the funds we have sent you previously. We will contact you shortly with the exact amount you owe us”. That night I spoke to several patients or their spouses came up to me and told me they had received the same message. They were in understandable fear. What is important about this story is that at that meeting it was only Dr Wessely who was speaking out against M.E. and CFS and how … were the insurance companies in Toronto and elsewhere able to obtain this information and get back to the patients within a 24 hour period if Simon Wessely was not working for the insurance industry… I understand that it was also the insurance industry who paid for Dr Wessely’s trip to Vancouver.

Yes?” he said impatiently. There was a pause. “You wouldn’t believe how many people I had to bribe to get this new number of yours. But I didn’t think past getting you to answer the phone,” Colby said reluctantly. “I don’t know how to tell you this.” “You and Cecily are getting married,” Tate drawled sarcastically, hating the very idea of it and trying not to let it show. “I can’t say it’s any big surprise. Was there anything else?” There was another pause. “Cecily won’t marry me.” “Tough.” Tate wasn’t going to admit how much that admission pleased him, even if she wouldn’t answer her damned phone when he tried to call her. “So?” Colby laughed mirthlessly. “I thought this was the right thing to do. Now, I’m not sure if it is.” “I’m not pleading your case for you,” Tate replied. His voice was icy. Then he hesitated. His heart skipped a beat as another reason for this call occurred and chilled his blood. “Has something happened to her?” he asked immediately. “She’s not hurt or anything,” the other man replied. “It’s just than I can’t find her. Maybe they can’t find her, either,” he continued, sounding as if he was talking to himself. Tate had a terrible sinking feeling in his stomach. He broke the Internet connection on the other line and turned off the computer. “What’s up?” he asked, sounding the way he used to, when he and Colby were colleagues in the old days. “Cecily’s done a flit,” Colby told him. “She’s gone and I can’t find her. Believe me, I’ve used every contact I could find or buy. She didn’t leave a trail.

I had no money, no food, no prospects, no contacts. Eating was my first priority, and for that, one usually needs money, and so lo and behold I had a goal in sight. I collected cans and bottles, scrounged parking lots and sidewalks, my head held low and eyes intent on the ground instead of where I was going. Vending machines and pay phones sometimes gave up their treasures in the form of change people had forgotten to collect. They're not what I'd call jackpots, but finding a dollar here and a dollar there is a lot when you have nothing.

It starts with what customers first see when they visit our Web site. In the United States, we offer free shipping both ways to make the transaction as easy as possible and risk-free for our customers. A lot of customers will order five different pairs of shoes, try them on with five different outfits in the comfort of their living rooms, and then send back the ones that don’t fit or they simply don’t like—free of charge. The additional shipping costs are expensive for us, but we really view those costs as a marketing expense. We also offer a 365-day return policy for people who have trouble committing or making up their minds. At most Web sites, the contact information is usually buried at least five links deep and even when you find it, it’s a form or e-mail address that you can only contact once. We take the exact opposite approach. We put our phone number (1-800-927-7671) at the top of every single page of our Web site, because we actually want to talk to our customers. And we staff our call center 24/7. I personally think it’s kind of funny when I attend marketing or branding conferences and

His real name is on his ID, for example, but he has kept himself from looking closely at it. There are contacts in his phone that he isn’t interested in calling, texts he does not mean to answer. These are choices, he understands, as meaningful as his choice to remain in the city rather than fleeing on the next train to God knows where. He can be who he was if he wants to be, but only up to a point. Something about the old him is incompatible with the new identity that the city wants him to have. So he has chosen to be Manhattan, whatever that might cost.

When choosing a Breakup Buddy, there's probably someone who immediately comes to mind. If not, pick someone with at least three of these qualities: 1. Has at least a mild knowledge of your relationship. 2. Is a good listener or is good at pretending they are. 3. Thinks you're the cat's pajamas! 4. Has a cell phone, pager, or other reliable way of being contacted. 5. Lives in close enough proximity to be accessible during emergency breakup meltdowns. 6. Has an hour a day to talk to you should you need them. 7. Has been through a breakup as well. 8. Does not work as a professional clown.

Some days it seems like every lowlife in town has Tail ’Em and Nail ’Em on their grease-stained Rolodex. A number of phone messages have piled up on the answering machine, breathers, telemarketers, even a few calls to do with tickets currently active. After some triage on the playback, Maxine returns an anxious call from a whistle-blower at a snack-food company over in Jersey which has been secretly negotiating with ex-employees of Krispy Kreme for the illegal purchase of top-secret temperature and humidity settings on the donut purveyor’s “proof box,” along with equally classified photos of the donut extruder, which however now seem to be Polaroids of auto parts taken years ago in Queens, Photoshopped and whimsically at that. “I’m beginning to think something’s funny about this deal,” her contact’s voice trembling a little, “maybe not even legit.” “Maybe, Trevor, because it’s a criminal act under Title 18?” “It’s an FBI sting operation!” Trevor screams. “Why would the FBI—” “Duh-uh? Krispy Kreme? On behalf of their brothers in law enforcement at all levels?” “All right. I’ll talk to them at the Bergen County DA, maybe they’ve heard something—” “Wait, wait, somebody’s coming, now they saw me, oh! maybe I better—” The line goes dead. Always happens.

I walk out of the cafe on a high. I met a stranger, had coffee and a great conversation. My first friend-date. A roaring success. But I don’t know how to proceed at this point. Do I contact Abigail again? Wait for her? This is when my friendship mentor, Rachel B, steps in. ‘My biggest piece of advice is make the first move and also make the second move.’ I take out my phone and text Abigail: ‘I hereby promise to never send you a dick pic.’ Abigail texts me back to promise me the same thing. She says she’d love to meet up again, but for the next few weeks she’s very busy with book edits. We agree to get in touch in a month or so.

I walk out of the cafe on a high. I met a stranger, had coffee and a great conversation. My first friend-date. A roaring success. But I don’t know how to proceed at this point. Do I contact Abigail again? Wait for her? This is when my friendship mentor, Rachel B, steps in. ‘My biggest piece of advice is make the first move and also make the second move.’ I take out my phone and text Abigail: ‘I hereby promise to never send you a dick pic.’ Abigail texts me back to promise me the same thing. She says she’d love to meet up again, but for the next few weeks this she’s very busy with book edits. We agree to get in touch in a month or so.

Life is a tiring business indeed. Soy sauce runs out. Milk runs out. Dishwashing detergent runs out. Lancôme lipsticks—I thought I had stockpiled several years' worth—run out. Dust underneath the dining table becomes dust balls. Newspapers and magazines pile up, and so does laundry. E-mail and junk mail keep coming. When occasion demands, I make myself presentable and I present myself. I listen to my sister's same old complaints on the phone. I withdraw money for my elderly mother, whose tongue works fine but whose body is a mess. I contact her caseworker. And now I have reached a stage in life when my own health is prone to betray me.

Kingsley’s phone begins to ring, and her ringtone almost makes me grin. It has Lake and Falcon chuckling. ‘It’s your daddy calling, and you know he’s gonna chew your ear off. It’s your daddy calling, all you’re gonna hear is blah, blah, blah, blah, blah.’ “Hey, Dad,” she answers. “No, we came back early.” She smiles. “Yeah, it was okay.” She leans back against the couch and catches me watching her. I glance away as she continues, “No, nothing happened. We just felt like coming back before the other students.” After a short silence, she quickly rambles, “Someone’s knocking at the door. Gotta go. Love you, Dad.” She hangs up and pulls a worried face at the phone. “That was close.” “You’re not telling your father about the avalanche?” I ask. “There’s no need to worry him about something that’s done and dealt with,” she brushes it off. Changing the subject, Layla asks, “Which ringtone do you have for me?” “Oh!” Instantly the frown vanishes, and Kingsley grins at Layla. “You’re going to love it.” A moment later ‘You are my sunshine,’ comes from the phone. “Aww… thanks, my friend,” Layla coos. Lake leans over the back of the chair. “And me?” Kingsley looks at him from over her shoulder. “Have you heard of Lucas, the spider?” “Yeah.” “You have Lucas.” Kingsley presses play, and then you hear, ‘What you eating? I’m starving.’ “That’s perfect,” Falcon chuckles. “Now I have to hear mine.” “One sec.” Kingsley scrolls to his name and then I let out a bark of laughter. “You have a call from God. Haa-llelujah! Haa-llelujah!” “Badass,” Falcon grins, obviously happy with it. “This is Mason’s.” Kingsley grins mischievously, which tells me I’m not going to like it. Then a butler’s serious voice sounds up, ‘Excuse me, but I’m afraid someone is endeavoring to contact you telephonically. Shall I tell them to fuck off?’ Lake cracks up, disappearing behind the couch which doesn’t help shit seeing as I can hear the fucker laughing his ass off.

Seth sheathed one of his swords and drew a cell phone from his back pocket. “Chris. It’s Seth. . . . . Some of your contacts in the military and intelligence agencies have access to satellite data, correct, including that scrutinized by NORAD? . . . I want you to put them on alert. Tell them to keep an eye out for anything that may show up in David’s vicinity and quash it as soon as it arises if it does.” He listened for a moment. “An alien transport vessel just landed in his backyard. . . . No, I’m not sh*tting you. . . . That won’t be necessary. . . . Thank you.” Pocketing the phone, he glanced at David. “Well, that’s a call I never thought I’d have to make.

After simmering years of censorship and repression, the masses finally throng the streets. The chants echoing off the walls to build to a roar from all directions, stoking the courage of the crowds as they march on the center of the capital. Activists inside each column maintain contact with each other via text messages; communications centers receive reports and broadcast them around the city; affinity groups plot the movements of the police via digital mapping. A rebel army of bloggers uploads video footage for all the world to see as the two hosts close for battle. Suddenly, at the moment of truth, the lines go dead. The insurgents look up from the blank screens of their cell phones to see the sun reflecting off the shields of the advancing riot police, who are still guided by close circuits of fully networked technology. The rebels will have to navigate by dead reckoning against a hyper-informed adversary. All this already happened, years ago, when President Mubarak shut down the communications grid during the Egyptian uprising of 2011. A generation hence, when the same scene recurs, we can imagine the middle-class protesters - the cybourgeoisie - will simply slump forward, blind and deaf and wracked by seizures as the microchips in their cerebra run haywire, and it will be up to the homeless and destitute to guide them to safety.

Her hand shot out, gripped his arm. "M.J. and Bailey?" "Your friends are fine." He felt her grip go limp. "They've had an eventful holiday weekend, all of which could have been avoided if they'd contacted and cooperated with the police. And it's cooperation I'll have from you now, one way or the other." She tossed her hair back. "Where are they? What did you do,toss them in a cell? My lawyer will have them out and your butt in a sling before you can finish reciting the Miranda." She started toward the phone, saw it wasn't on the Queen Anne table. "No,they're not in a cell." It goaded him, the way she snapped into gear, ready to buck the rules. "I imagine they're planning your funeral right about now.

We phone each other because it's only in these long-distance calls, this groping for each other along cables of buried copper, cluttered relays, the whirling contact points of clogged selector switches, only in this probing the silence and waiting for an echo that one prolongs that first call from afar, that cry that went up when the first great crack of the continental drift yawned beneath the feet of a human couple, when the depths of the ocean opened up to separate them, while, torn precipitously apart, one on one bank and one on the other, the couple strove with their cries to stretch out a bridge of sound that might keep them together yet, cries that grew ever fainter until the roar of the waves overwhelmed all hope.

floating there, twisting around a tree branch, and she shivered. There had been no trips to the park since the body had washed up there. She couldn’t bring herself to do it. Both of the victims were from Jenkins Hollow. Both had red hair. Both had these rune symbols, which basically meant they were thought to be evil, marked women. How many more could there be? If it was a serial killer, how many others could fit this pattern? Just then the phone rang, and she nearly jumped off her chair. “Hello. Cumberland Creek Dance.” “Vera Matthews please.” “Speaking.” “This is Jennifer Blake at the elementary school. There’s been an emergency with Annie Chamovitz, and she has you listed as an emergency contact for her children. Can you pick her boys

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

A wealth of research confirms the importance of face-to-face contact. One experiment performed by two researchers at the University of Michigan challenged groups of six students to play a game in which everyone could earn money by cooperating. One set of groups met for ten minutes face-to-face to discuss strategy before playing. Another set of groups had thirty minutes for electronic interaction. The groups that met in person cooperated well and earned more money. The groups that had only connected electronically fell apart, as members put their personal gains ahead of the group’s needs. This finding resonates well with many other experiments, which have shown that face-to-face contact leads to more trust, generosity, and cooperation than any other sort of interaction. The very first experiment in social psychology was conducted by a University of Indiana psychologist who was also an avid bicyclist. He noted that “racing men” believe that “the value of a pace,” or competitor, shaves twenty to thirty seconds off the time of a mile. To rigorously test the value of human proximity, he got forty children to compete at spinning fishing reels to pull a cable. In all cases, the kids were supposed to go as fast as they could, but most of them, especially the slower ones, were much quicker when they were paired with another child. Modern statistical evidence finds that young professionals today work longer hours if they live in a metropolitan area with plenty of competitors in their own occupational niche. Supermarket checkouts provide a particularly striking example of the power of proximity. As anyone who has been to a grocery store knows, checkout clerks differ wildly in their speed and competence. In one major chain, clerks with differing abilities are more or less randomly shuffled across shifts, which enabled two economists to look at the impact of productive peers. It turns out that the productivity of average clerks rises substantially when there is a star clerk working on their shift, and those same average clerks get worse when their shift is filled with below-average clerks. Statistical evidence also suggests that electronic interactions and face-to-face interactions support one another; in the language of economics, they’re complements rather than substitutes. Telephone calls are disproportionately made among people who are geographically close, presumably because face-to-face relationships increase the demand for talking over the phone. And when countries become more urban, they engage in more electronic communications.

People you’re contacting to create a new relationship need to see or hear your name in at least three modes of communication—by, say, an e-mail, a phone call, and a face-to-face encounter—before there is substantive recognition. • Once you have gained some early recognition, you need to nurture a developing relationship with a phone call or e-mail at least once a month. • If you want to transform a contact into a friend, you need a minimum of two face-to-face meetings out of the office. • Maintaining a secondary relationship requires two to three pings a year. • Social media pings (status updates, retweets, comments, etc.) are terrific for ongoing relationship maintenance, especially for the fringe of your network, but they don’t replace the need for one-to-one pinging with the people in your highest-priority network, those people connected to your current goals.

What happens when insatiability dominates a person's emotional functioning? The process of maturation is preempted by an obsession or an addiction, in this case for peer connection. Peer contact whets the appetite without nourishing. It titillates without satisfying. The end result of peer contact is usually an urgent desire for more. The more the child gets, the more he craves. The mother of an eight-year-old girl mused, “I don't get it — the more time my daughter spends with her friends, the more demanding she becomes to get together with them. How much time does she really need for social interaction, anyway?” Likewise, the parents of a young adolescent complained that “as soon as our son comes home from camp, he gets on the phone right away to call the kids he's just been with. Yet it's the family he hasn't seen for two weeks.” The obsession with peer contact is always worse after exposure to peers, whether it is at school or in playtimes, sleepovers, class retreats, outings, or camps. If peer contact satiated, times of peer interaction would lead automatically to increased self-generated play, creative solitude, or individual reflection. Many parents confuse this insatiable behavior with a valid need for peer interaction. Over and over I hear some variation of “but my child is absolutely obsessed with getting together with friends. It would be cruel to deprive him.” Actually, it would be more cruel and irresponsible to indulge what so clearly fuels the obsession. The only attachment that children truly need is the kind that nurtures and satisfies them and can bring them to rest. The more demanding the child is, the more he is indicating a runaway obsession. It is not strength that the child manifests but the desperation of a hunger that only increases with more peer contact.

with friends at a local coffee shop Posting comments on discussion boards rather than communicating face to face in social settings Conversing via e-mails and text messages rather than phone conversations Being a part of anonymous online support groups rather than attending local support group meetings Cybersnooping friends' profiles rather than getting to know them personally Of course, some of these ways of "techno-relating" are fun and beneficial. The social components of the Web appeal to many people because they offer easier, safer, and quicker ways to connect to others. No one really knows to what extent isolation from overuse of technological ways of relating to other people contributes to the development of BPD or other emotional problems. However, technology can prevent the in-person contact you need to build relationships and trust. To get better, people with BPD need real relationships, real social support, and real feedback about their behavior.

Qualities such as honesty, determination, and a cheerful acceptance of stress, which can all be identified through probing questionnaires and interviews, may be more important to the company in the long run than one's college grade-point average or years of "related experience." Every business is only as good as the people it brings into the organization. The corporate trainer should feel his job is the most important in the company, because it is. Exalt seniority-publicly, shamelessly, and with enough fanfare to raise goosebumps on the flesh of the most cynical spectator. And, after the ceremony, there should be some sort of permanent display so that employees passing by are continuously reminded of their own achievements and the achievements of others. The manager must freely share his expertise-not only about company procedures and products and services but also with regard to the supervisory skills he has worked so hard to acquire. If his attitude is, "Let them go out and get their own MBAs," the personnel under his authority will never have the full benefit of his experience. Without it, they will perform at a lower standard than is possible, jeopardizing the manager's own success. Should a CEO proclaim that there is no higher calling than being an employee of his organization? Perhaps not-for fear of being misunderstood-but it's certainly all right to think it. In fact, a CEO who does not feel this way should look for another company to manage-one that actually does contribute toward a better life for all. Every corporate leader should communicate to his workforce that its efforts are important and that employees should be very proud of what they do-for the company, for themselves, and, literally, for the world. If any employee is embarrassed to tell his friends what he does for a living, there has been a failure of leadership at his workplace. Loyalty is not demanded; it is created. Why can't a CEO put out his own suggested reading list to reinforce the corporate vision and core values? An attractive display at every employee lounge of books to be freely borrowed, or purchased, will generate interest and participation. Of course, the program has to be purely voluntary, but many employees will wish to be conversant with the material others are talking about. The books will be another point of contact between individuals, who might find themselves conversing on topics other than the weekend football games. By simply distributing the list and displaying the books prominently, the CEO will set into motion a chain of events that can greatly benefit the workplace. For a very cost-effective investment, management will have yet another way to strengthen the corporate message. The very existence of many companies hangs not on the decisions of their visionary CEOs and energetic managers but on the behavior of its receptionists, retail clerks, delivery drivers, and service personnel. The manager must put himself and his people through progressively challenging courage-building experiences. He must make these a mandatory group experience, and he must lead the way. People who have confronted the fear of public speaking, and have learned to master it, find that their new confidence manifests itself in every other facet of the professional and personal lives. Managers who hold weekly meetings in which everyone takes on progressively more difficult speaking or presentation assignments will see personalities revolutionized before their eyes. Command from a forward position, which means from the thick of it. No soldier will ever be inspired to advance into a hail of bullets by orders phoned in on the radio from the safety of a remote command post; he is inspired to follow the officer in front of him. It is much more effective to get your personnel to follow you than to push them forward from behind a desk. The more important the mission, the more important it is to be at the front.

Jack took two steps towards the couch and then heard his daughter’s distressed wails, wincing. “Oh, right. The munchkin.” He instead turned and headed for the stairs, yawning and scratching his messy brown hair, calling out, “Hang on, chubby monkey, Daddy’s coming.” Jack reached the top of the stairs. And stopped dead. There was a dragon standing in the darkened hallway. At first, Jack swore he was still asleep. He had to be. He couldn’t possibly be seeing correctly. And yet the icy fear slipping down his spine said differently. The dragon stood at roughly five feet tall once its head rose upon sighting Jack at the other end of the hallway. It was lean and had dirty brown scales with an off-white belly. Its black, hooked claws kneaded the carpet as its yellow eyes stared out at Jack, its pupils dilating to drink him in from head to toe. Its wings rustled along its back on either side of the sharp spines protruding down its body to the thin, whip-like tail. A single horn glinted sharp and deadly under the small, motion-activated hallway light. The only thing more noticeable than that were the many long, jagged scars scored across the creature’s stomach, limbs, and neck. It had been hunted recently. Judging from the depth and extent of the scars, it had certainly killed a hunter or two to have survived with so many marks. “Okay,” Jack whispered hoarsely. “Five bucks says you’re not the Easter Bunny.” The dragon’s nostrils flared. It adjusted its body, feet apart, lips sliding away from sharp, gleaming white teeth in a warning hiss. Mercifully, Naila had quieted and no longer drew the creature’s attention. Jack swallowed hard and held out one hand, bending slightly so his six-foot-two-inch frame was less threatening. “Look at me, buddy. Just keep looking at me. It’s alright. I’m not going to hurt you. Why don’t you just come this way, huh?” He took a single step down and the creature crept forward towards him, hissing louder. “That’s right. This way. Come on.” Jack eased backwards one stair at a time. The dragon let out a warning bark and followed him, its saliva leaving damp patches on the cream-colored carpet. Along the way, Jack had slipped his phone out of his pocket and dialed 9-1-1, hoping he had just enough seconds left in the reptile’s waning patience. “9-1-1, what’s your emergency?” “Listen to me carefully,” Jack said, not letting his eyes stray from the dragon as he fumbled behind him for the handle to the sliding glass door. He then quickly gave her his address before continuing. “There is an Appalachian forest dragon in my house. Get someone over here as fast as you can.” “We’re contacting a retrieval team now, sir. Please stay calm and try not to make any loud noises or sudden movements–“ Jack had one barefoot on the cool stone of his patio when his daughter Naila cried for him again. The dragon’s head turned towards the direction of upstairs. Jack dropped his cell phone, grabbed a patio chair, and slammed it down on top of the dragon’s head as hard as he could.

Alex is taking notes in a policy lecture when he gets the first text. This bloke looks like you. There's a picture attached, an image of a laptop screen paused on Chief Chirpa from Return of the Jedi: tiny, commanding, adorable, pissed off. This is Henry, by the way. He rolls his eyes, but adds the new contact to his phone: HRH Prince Dickhead. Poop emoji. He's honestly not planning to respond, but a week later he sees a headline on the cover of People - PRINCE HENRY FLIES SOUTH FOR WINTER - complete with a photo of Henry artistically posed on an Australian beach in a pair of sensible yet miniscule navy swim trunks, and he can't stop himself. you have a lot of moles, he texts, along with a snap of the spread. is that a result of the inbreeding? Henry's retort comes two days later by way of a screenshot of a Daily Mail tweet that reads, Is Alex Claremont-Diaz going to be a father? The attached message says, But we were ever so careful, dear, which surprises a big enough laugh out of Alex that Zahra ejects him from her weekly debriefing with him and June.

EXCERPT FROM CHAPTER ONE MY LIFE ON CRAIGSLIST Stars and Cards Never Lie Date: 2011-04-1, 9:17PM EST Reply to: sev-rgddta-26664852@craigslist.org Life and the economy beating you down? The accuracy of the Rider Waite Tarot cards and my Astrology consultations will amaze you. The insight you’ll gain from these readings will be a fantastic catalyst for spiritual growth and personal advancement. Available by phone and skype. Alternative decks and house calls can be arranged upon request. •Location: New York City, MANHATTAN •it's NOT ok to contact this poster with services or other commercial interests Chapter 1 Four Cookies and a Funeral Yesterday I went on Craigslist and hired a Tarot reader to tell me whether I was in any danger of losing my job. I wasn’t really worried because last week, an astrologer I’d also found on Craigslist, had told me there was no major movement in the sixth house, which is the area of my chart that governs work. But just in case, I met with the Tarot card reader who told me everything was going to be okay. Today I got canned.

Recently, I was in New York with most of the Robertson family promoting the season-four premiere of Duck Dynasty. We were staying at the Trump International Hotel, which is a really nice place near Central Park. I was already uncomfortable being in the big city. I don’t like traffic or concrete, and there are a lot of both in New York. After we checked in, we gathered downstairs to go to a Broadway musical show. I know it might seem bizarre for me to be going to a musical, but my very attractive wife can be mightily persuasive, especially when I have nothing else to do. As we were waiting or the others in the lobby, I asked a doorman if there was a nearby bathroom. He gave me directions to the nearest restroom, which included a walk through the hotel restaurant. As I entered the restaurant, a well-dressed staffer offered his assistance. I informed him I was only going to the restroom. But he very nicely continued to offer assistance and took the role of my escort, which I thought was quite courteous and professional. At his direction, we took a quick left turn and walked out of the hotel. Befuddled, I asked him, “Where is the bathroom?” He painted down the street or maybe toward Central Park and said, “Good luck to you, sir. Have a nice day.” I circled back around to the main entrance of the hotel, where I found Missy, who had witnessed the entire episode. “I thought you had to go to the bathroom,” she said. I laughed and told her I had been escorted out of the hotel because of the way I looked. It was no big deal to us, and I laughed about the incident later that night with my family over dinner. I shared the story the next day with Kelly Ripa and Michael Strahan on Live! with Kelly and Michael because I thought it was funny. Well, the story went viral and was all over the news and Internet the next few days. My phone wouldn’t stop ringing and various media outlets were trying to contact me. I’d jokingly labeled the incident “facial profiling” because in my mind that’s exactly what it was. People were surprised that it didn’t bother me, but my family and I have endured those kinds of things our entire lives. I figured the hotel employee was only trying to protect other hotel guests. The incident culminated with a call from Donald Trump’s office. They offered an apology for any inconvenience. I assured them that no apology was needed, and I asked them not to punish my courteous escort.

More than anything, we have lost the cultural customs and traditions that bring extended families together, linking adults and children in caring relationships, that give the adult friends of parents a place in their children's lives. It is the role of culture to cultivate connections between the dependent and the dependable and to prevent attachment voids from occurring. Among the many reasons that culture is failing us, two bear mentioning. The first is the jarringly rapid rate of change in twentieth-century industrial societies. It requires time to develop customs and traditions that serve attachment needs, hundreds of years to create a working culture that serves a particular social and geographical environment. Our society has been changing much too rapidly for culture to evolve accordingly. There is now more change in a decade than previously in a century. When circumstances change more quickly than our culture can adapt to, customs and traditions disintegrate. It is not surprising that today's culture is failing its traditional function of supporting adult-child attachments. Part of the rapid change has been the electronic transmission of culture, allowing commercially blended and packaged culture to be broadcast into our homes and into the very minds of our children. Instant culture has replaced what used to be passed down through custom and tradition and from one generation to another. “Almost every day I find myself fighting the bubble-gum culture my children are exposed to,” said a frustrated father interviewed for this book. Not only is the content often alien to the culture of the parents but the process of transmission has taken grandparents out of the loop and made them seem sadly out of touch. Games, too, have become electronic. They have always been an instrument of culture to connect people to people, especially children to adults. Now games have become a solitary activity, watched in parallel on television sports-casts or engaged in in isolation on the computer. The most significant change in recent times has been the technology of communication — first the phone and then the Internet through e-mail and instant messaging. We are enamored of communication technology without being aware that one of its primary functions is to facilitate attachments. We have unwittingly put it into the hands of children who, of course, are using it to connect with their peers. Because of their strong attachment needs, the contact is highly addictive, often becoming a major preoccupation. Our culture has not been able to evolve the customs and traditions to contain this development, and so again we are all left to our own devices. This wonderful new technology would be a powerfully positive instrument if used to facilitate child-adult connections — as it does, for example, when it enables easy communication between students living away from home, and their parents. Left unchecked, it promotes peer orientation.

My greatest desire is to be human. In Islam, it is taught we are born man but we must evolve to be Human. To be human is to know compassion for others. to understand Ethics and morality, all of which we are born with but still must learn in practice.Our intellect does not make us human. Intelligence as shown that we separate ourselves more from humanity through our evolution of inventiveness than we have ever before. We depend on our gadgets to tell us to think and what to think. We have become servants of I-Phones and pads and computers and slaves to clocks that have now become our task master. We answer to alarms and "Tweets" and " FB Notifications like pavlovian dogs wagging our tails at each blip of a cybernetic announcement. We are further losing ourselves to technology that we thought would make our lives easier but has simply made it more complicated and filled it with less time for interaction with our fellow man because we have lost sight of verbal communication. Of being in eye contact with each other because our heads are leaning down into video screens and our ears are covered with sound buds.. We have become an extension of our devises when we should be an extension of each other in a real physical world and not the matrix of AI and computer stimuli we have become sadly slaves to. I want to be human and see the true smile of my friends and hear the real voice of their ideas and not typed words of color on a screen. I want to experience the knowledge of seeing my fellow men and woman talking verbally to each other and espousing real IDEAS and not merely replaying sound bytes hey have heard from the latest PROGRAMMING. I want to be HUMAN and know the Humanity of my brotherhood of HUMANS!

Teddy actually cries, he misses her so bad, and eventually he convinces her that she”—here Sadie makes quote marks with her fingers—“‘owes’ him the chance to explain.” “And she agrees to meet?” I ask, mostly because I worry I’ve been silent too long. “Yes.” “This,” I say. “This is the part I never get.” Sadie leans forward and tilts her head to the side. “That’s because while you’re trying, Win, you’re still too male to get it. Women have been conditioned to please. We are responsible not just for ourselves but everyone in our orbit. We think it is our job to comfort the man. We think we can make things better by sacrificing a bit of ourselves. But you’re also right to ask. It’s the first thing I tell my clients: If you’re ready to end it, end it. Make a clean break and don’t look back. You don’t owe him anything.” “Did Sharyn go back to him?” I ask. “For a little while. Don’t shake your head like that, Win. Just listen, okay? That’s what these psychos do. They manipulate and gaslight. They make you feel guilty, like it’s your fault. They sucker you back in.” I still don’t get it, but that’s not important, is it? “Anyway, it didn’t last. Sharyn saw the light fast. She ended it again. She stopped replying to his calls and texts. And that’s when Teddy upped his assholery to the fully psychotic. Unbeknownst to her, he bugged her apartment. He put keyloggers on her computers. Teddy has a tracker on her phone. Then he starts texting her anonymous threats. He stole all her contacts, so he floods mailboxes with malicious lies about her—to her friends, her family. He writes emails and pretends he’s Sharyn and he trashes her professors and friends. On one occasion, he contacts Sharyn’s best friend’s fiancé—as Sharyn—and

Millions of us daily take advantage of [Skype], delighted to carry the severed heads of family members under our arms as we move from the deck to the cool of inside, or steering them around our new homes, bobbing them like babies on a seasickening tour. Skype can be a wonderful consolation prize in the ongoing tournament of globalization, though typically the first place it transforms us is to ourselves. How often are the initial seconds of a video's call takeoff occupied by two wary, diagonal glances, with a quick muss or flick of the hair, or a more generous tilt of the screen in respect to the chin? Please attend to your own mask first. Yet, despite the obvious cheer of seeing a faraway face, lonesomeness surely persists in the impossibility of eye contact. You can offer up your eyes to the other person, but your own view will be of the webcam's unwarm aperture. ... The problem lies in the fact that we can't bring our silence with us through walls. In phone conversations, while silence can be both awkward and intimate, there is no doubt that each of you inhabits the same darkness, breathing the same dead air. Perversely, a phone silence is a thick rope tying two speakers together in the private void of their suspended conversation. This binding may be unpleasant and to be avoided, but it isn't as estranging as its visual counterpart. When talk runs to ground on Skype, and if the purpose of the call is to chat, I can quickly sense that my silence isn't their silence. For some reason silence can't cross the membrane of the computer screen as it can uncoil down phone lines. While we may be lulled into thinking that a Skype call, being visual, is more akin to a hang-out than a phone conversation, it is in many ways more demanding than its aural predecessor. Not until Skype has it become clear how much companionable quiet has depended on co-inhabiting an atmosphere, with a simple act of sharing the particulars of a place -- the objects in the room, the light through the window -- offering a lovely alternative to talk.

Hey, can I help you—whoa!” As he wheeled around and settled into his attack stance, the black human salesperson jumped back and put his palms up. “Forgive me,” Xcor muttered. At least he hadn’t outed one of his weapons. “No problem.” The handsome, well-dressed man smiled. “You looking for something specific?” Xcor glanced around, and nearly walked back to that fancy stairwell. “I require a new shirt.” “Oh, cool, you got a hot date?” “And pants. And socks.” Come to think of it, he never wore underwear. “And undergarments. And a jacket.” The salesman smiled and raised a hand as if he were going to clap his customer on the shoulder—but then caught himself as he clearly rethought the contact. “What kind of look are you going for?” he asked instead. “Clothed.” The guy paused like he wasn’t sure whether that was a joke. “Ah . . . okay, I can work with non-naked. Plus it’s legal. Come on with me.” Xcor followed, because he didn’t know what else to do—he’d gotten this ball rolling; there was no reason not to follow through. The man stopped in front of a display of shirts. “So I’m going to go with the it’s-a-date thing, unless you tell me otherwise. Casual? You didn’t mention a suit.” “Casual. Yes. But I want to look. . . .” Well, not like himself, at any rate. “Presentable.” “Then I think what you’re going to want is a button-down.” “A button-down.” The guy regarded him steadily. “You’re not from here, are you.” “No, I’m not.” “I can tell by the accent.” The salesman passed a hand over the dizzying array of folded-up squares with collars. “These are our traditional cuts. I can tell without measuring you that the European stuff isn’t going to do you right—you’re too muscled in the shoulders. Even if we could get the neck and arm size right, you’d bust out of them. Do you like any of these colors?” “I don’t know what to like.” “Here.” The man picked up a blue one that reminded Xcor of the backdrop on his phone. “This is good with your eyes. Not that I go that way—but you gotta work with what you got. Do you have any idea of your size?” “XXXL.” “We need to be a little more exact.

Some of these bots are already arriving in 2021 in more primitive forms. Recently, when I was in quarantine at home in Beijing, all of my e-commerce packages and food were delivered by a robot in my apartment complex. The package would be placed on a sturdy, wheeled creature resembling R2-D2. It could wirelessly summon the elevator, navigate autonomously to my door, and then call my phone to announce its arrival, so I could take the package, after which it would return to reception. Fully autonomous door-to-door delivery vans are also being tested in Silicon Valley. By 2041, end-to-end delivery should be pervasive, with autonomous forklifts moving items in the warehouse, drones and autonomous vehicles delivering the boxes to the apartment complex, and the R2-D2 bot delivering the package to each home. Similarly, some restaurants now use robotic waiters to reduce human contact. These are not humanoid robots, but autonomous trays-on-wheels that deliver your order to your table. Robot servers today are both gimmicks and safety measures, but tomorrow they may be a normal part of table service for many restaurants, apart from the highest-end establishments or places that cater to tourists, where the human service is integral to the restaurant’s charm. Robots can be used in hotels (to clean and to deliver laundry, suitcases, and room service), offices (as receptionists, guards, and cleaning staff), stores (to clean floors and organize shelves), and information outlets (to answer questions and give directions at airports, hotels, and offices). In-home robots will go beyond the Roomba. Robots can wash dishes (not like a dishwasher, but as an autonomous machine in which you can pile all the greasy pots, utensils, and plates without removing leftover food, with all of them emerging cleaned, disinfected, dried, and organized). Robots can cook—not like a humanoid chef, but like an automated food processor connected to a self-cooking pot. Ingredients go in and the cooked dish comes out. All of these technology components exist now—and will be fine-tuned and integrated in the decade to come. So be patient. Wait for robotics to be perfected and for costs to go down. The commercial and subsequently personal applications will follow. By 2041, it’s not far-fetched to say that you may be living a lot more like the Jetsons!

Give us an idea of…” Noya Baram rubs her temples. “Oh, well.” Augie begins to stroll around again. “The examples are limitless. Small examples: elevators stop working. Grocery-store scanners. Train and bus passes. Televisions. Phones. Radios. Traffic lights. Credit-card scanners. Home alarm systems. Laptop computers will lose all their software, all files, everything erased. Your computer will be nothing but a keyboard and a blank screen. “Electricity would be severely compromised. Which means refrigerators. In some cases, heat. Water—well, we have already seen the effect on water-purification plants. Clean water in America will quickly become a scarcity. “That means health problems on a massive scale. Who will care for the sick? Hospitals? Will they have the necessary resources to treat you? Surgical operations these days are highly computerized. And they will not have access to any of your prior medical records online. “For that matter, will they treat you at all? Do you have health insurance? Says who? A card in your pocket? They won’t be able to look you up and confirm it. Nor will they be able to seek reimbursement from the insurer. And even if they could get in contact with the insurance company, the insurance company won’t know whether you’re its customer. Does it have handwritten lists of its policyholders? No. It’s all on computers. Computers that have been erased. Will the hospitals work for free? “No websites, of course. No e-commerce. Conveyor belts. Sophisticated machinery inside manufacturing plants. Payroll records. “Planes will be grounded. Even trains may not operate in most places. Cars, at least any built since, oh, 2010 or so, will be affected. “Legal records. Welfare records. Law enforcement databases. The ability of local police to identify criminals, to coordinate with other states and the federal government through databases—no more. “Bank records. You think you have ten thousand dollars in your savings account? Fifty thousand dollars in a retirement account? You think you have a pension that allows you to receive a fixed payment every month?” He shakes his head. “Not if computer files and their backups are erased. Do banks have a large wad of cash, wrapped in a rubber band with your name on it, sitting in a vault somewhere? Of course not. It’s all data.” “Mother of God,” says Chancellor Richter, wiping his face with a handkerchief.

Then, just as we were to leave on a whirlwind honeymoon in the beautiful Pacific Northwest, a call came from Australia. Steve’s friend John Stainton had word that a big croc had been frequenting areas too close to civilization, and someone had been taking potshots at him. “It’s a big one, Stevo, maybe fourteen or fifteen feet,” John said over the phone. “I hate to catch you right at this moment, but they’re going to kill him unless he gets relocated.” John was one of Australia’s award-winning documentary filmmakers. He and Steve had met in the late 1980s, when Steve would help John shoot commercials that required a zoo animal like a lizard or a turtle. But their friendship did not really take off until 1990, when an Australian beer company hired John to film a tricky shot involving a crocodile. He called Steve. “They want a bloke to toss a coldie to another bloke, but a croc comes out of the water and snatches at it. The guy grabs the beer right in front of the croc’s jaws. You think that’s doable?” “Sure, mate, no problem at all,” Steve said with his usual confidence. “Only one thing, it has to be my hand in front of the croc.” John agreed. He journeyed up to the zoo to film the commercial. It was the first time he had seen Steve on his own turf, and he was impressed. He was even more impressed when the croc shoot went off flawlessly. Monty, the saltwater crocodile, lay partially submerged in his pool. An actor fetched a coldie from the esky and tossed it toward Steve. As Steve’s hand went above Monty’s head, the crocodile lunged upward in a food response. On film it looked like the croc was about to snatch the can--which Steve caught right in front of his jaws. John was extremely impressed. As he left the zoo after completing the commercial shoot, Steve gave him a collection of VHS tapes. Steve had shot the videotapes himself. The raw footage came from Steve simply propping his camera in a tree, or jamming it into the mud, and filming himself single-handedly catching crocs. John watched the tapes when he got home to Brisbane. He told me later that what he saw was unbelievable. “It was three hours of captivating film and I watched it straight through, twice,” John recalled to me. “It was Steve. The camera loved him.” He rang up his contacts in television and explained that he had a hot property. The programmers couldn’t use Steve’s original VHS footage, but one of them had a better idea. He gave John the green light to shoot his own documentary of Steve. That led to John Stainton’s call to Oregon on the eve of our honeymoon. “I know it’s not the best timing, mate,” John said, “but we could take a crew and film a documentary of you rescuing this crocodile.” Steve turned to me. Honeymoon or crocodile? For him, it wasn’t much of a quandary. But what about me?” “Let’s go,” I replied.

He had a rough idea where he was going, since Rylann had previously mentioned that she lived in Roscoe Village. At the stoplight at Belmont Avenue, he pulled out his cell phone and scrolled through his contacts. The beauty of text messaging, he realized, was in its simplicity. He didn’t have to try to explain things, nor did he have to attempt to parse through all the banter in an attempt to figure out what she might be thinking. Instead, he could keep things short and sweet. I’D LIKE TO SEE YOU. He hit send. To kill time while he waited for her response, he drove in the direction of his sister’s wine shop, figuring he could always drop in and harass Jordan about something. This time, however, she beat him to the punch. “So who’s the brunette bombshell?” Jordan asked as soon as he walked into the shop and took a seat at the main bar. Damn. He’d forgotten about the stupid Scene and Heard column. Kyle helped himself to a cracker and some Brie cheese sitting on the bar. “I’m going to say…Angelina Jolie. Actually, no—Megan Fox.” “Megan Fox is, like, twenty-five.” “And this is a problem why, exactly?” Jordan slapped his hand as he reached for more crackers. “Those are for customers.” She put her hand on her hip. “You know, after reading the Scene and Heard column, I’d kind of hoped it was Rylann they were talking about. And that maybe, just maybe, my ne’er-do-well twin had decided to stop playing around and finally pursue a woman of quality.” He stole another cracker. “Now, that would be something.” She shook her head. “Why do I bother? You know, one day you’re going to wake up and…” Kyle’s cell phone buzzed, and he tuned out the rest of Jordan’s lecture—he could probably repeat the whole thing word for word by now—as he checked the incoming message. It was from Rylann, her response as short and sweet as his original text. 3418 CORNELIA, #3. He had her address. With a smile, he looked up and interrupted his sister. “That’s great, Jordo. Hey, by any chance do you have any bottles of that India Ink cabernet lying around?” She stopped midrant and stared at him. “I’m sure I do. Why, what made you think of that?” Then her face broke into a wide grin. “Wait a second…that was the wine Rylann talked about when she was here. She said it was one of her favorites.” “Did she? Funny coincidence.” Jordan put her hand over her heart. “Oh my God, you’re trying to impress her. That is so cute.” “Don’t be ridiculous,” Kyle scoffed. “I just thought, since I’ve heard such good things about the wine, that I would give it a shot.” Jordan gave him a look, cutting through all the bullshit. “Kyle. She’s going to love it.” Okay, whatever. Maybe he was trying to impress Rylann a little. “You don’t think it’s too much? Like I’m trying too hard?” Jordan put her hand over her heart again. “Oh. It’s like watching Bambi take his first steps.” “Jordo…” he growled warningly. With a smile, she put her hand on his shoulder and squeezed affectionately. “It’s perfect. Trust me.

Develop a rapid cadence. Ideal running requires a cadence that may be much quicker than you’re used to. Shoot for 180 footfalls per minute. Developing the proper cadence will help you achieve more speed because it increases the number of push-offs per minute. It will also help prevent injury, as you avoid overstriding and placing impact force on your heel. To practice, get an electronic metronome (or download an app for this), set it for 90+ beats per minute, and time the pull of your left foot to the chirp of the metronome. Develop a proper forward lean. With core muscles slightly engaged to generate a bracing effect, the runner leans forward—from the ankles, not from the waist. Land underneath your center of gravity. MacKenzie drills his athletes to make contact with the ground as their midfoot or forefoot passes directly under their center of gravity, rather than having their heels strike out in front of the body. When runners become proficient at this, the pounding stops, and the movement of their legs begins to more closely resemble that of a spinning wheel. Keep contact time brief. “The runner skims over the ground with a slithering motion that does not make the pounding noise heard by the plodder who runs at one speed,” the legendary coach Percy Cerutty once said.7 MacKenzie drills runners to practice a foot pull that spends as little time as possible on the ground. His runners aim to touch down with a light sort of tap that creates little or no sound. The theory is that with less time spent on the ground, the foot has less time to get into the kind of trouble caused by the sheering forces of excessive inward foot rolling, known as “overpronation.” Pull with the hamstring. To create a rapid, piston-like running form, the CFE runner, after the light, quick impact of the foot, pulls the ankle and foot up with the hamstring. Imagine that you had to confine your running stride to the space of a phone booth—you would naturally develop an extremely quick, compact form to gain optimal efficiency. Practice this skill by standing barefoot and raising one leg by sliding your ankle up along the opposite leg. Perform up to 20 repetitions on each leg. Maintain proper posture and position. Proper posture, MacKenzie says, shifts the impact stress of running from the knees to larger muscles in the trunk, namely, the hips and hamstrings. The runner’s head remains up and the eyes focused down the road. With the core muscles engaged, power flows from the larger muscles through to the extremities. Practice proper position by standing with your body weight balanced on the ball of one foot. Keep the knee of your planted leg slightly bent and your lifted foot relaxed as you hold your ankle directly below your hip. In this position, your body is in proper alignment. Practice holding this position for up to 1 minute on each leg. Be patient. Choose one day a week for practicing form drills and technique. MacKenzie recommends wearing minimalist shoes to encourage proper form, but not without taking care of the other necessary work. A quick changeover from motion-control shoes to minimalist shoes is a recipe for tendon problems. Instead of making a rapid transition, ease into minimalist shoes by wearing them just one day per week, during skill work. Then slowly integrate them into your training runs as your feet and legs adapt. Your patience will pay off.