Over Workload Quotes

You are likely to vomit your dreams if you take too much at a time. Take it one after the other and don't over-eat the dreams you have! Dream big, but start small!

In spite of being a marketing guy for over 40 years, I never realised how challenging it would be to gain global traction for the Irish romantic fantasy novel, Dolphin Song. It's succeeding, but the workload has been terrific.

Water temperatures in this range do, in fact, cause physiological changes—one of which is known as the cold-shock response, a “series of reflexes that begin immediately upon sudden cooling of the skin following cold-water immersion.” During this reflexive response, “blood pressure, heart rate, and the workload of the heart all increase, making the heart more susceptible to life-threatening rhythms and heart attack. Simultaneously,” an online text explained, “gasping begins, followed by rapid and deep breathing. These reflexes can quickly lead to accidental inhalation of water and drowning. This rapid and seemingly uncontrollable over-breathing creates a sensation of suffocation and contributes to feelings of panic. It can also create dizziness, confusion, disorientation, and a decreased level of consciousness.

In knowledge work, when you agree to a new commitment, be it a minor task or a large project, it brings with it a certain amount of ongoing administrative overhead: back-and-forth email threads needed to gather information, for example, or meetings scheduled to synchronize with your collaborators. This overhead tax activates as soon as you take on a new responsibility. As your to-do list grows, so does the total amount of overhead tax you’re paying. Because the number of hours in the day is fixed, these administrative chores will take more and more time away from your core work, slowing down the rate at which these objectives are accomplished. At moderate workloads, this effect might be frustrating: a general sense that completing your work is taking longer than it should. As your workload increases, however, the overhead tax you’re paying will eventually pass a tipping point, beyond which logistical efforts will devour so much of your schedule that you cannot complete old tasks fast enough to keep up with the new. This feedback loop can quickly spiral out of control, pushing your workload higher and higher until you find yourself losing your entire day to overhead activities: meeting after meeting conducted against a background hum of unceasing email and chat. Eventually the only solution becomes to push actual work into ad hoc sessions added after hours—in the evenings and early mornings, or over the weekend—in a desperate attempt to avoid a full collapse of all useful output. You’re as busy as you’ve ever been, and yet hardly get anything done.

I pleaded with Norman to use my first name, and he always agreed to do so: “Okay, Mister Regan, I’ll remember in the future,” he’d say with a wicked grin on his face. Eventually Norman explained that he had a reputation for remembering all his customers’ names, and that if he had to learn first names as well as surnames, his workload would be doubled, so I backed down. All would have been well with this had I not introduced Norman to Roy Finamore, who was the editor of the first edition of this book, some six months later; Mister Finamore joined the ranks of thousands addicted to Norman’s wit and his cocktailian skills. A few months thereafter I was informed that Norman had taken to using Roy’s first name at the bar, and I was livid. This called for action. I made the pilgrimage to Norman’s bar. “I hear that Roy Finamore is a regular here now.” “That’s right, Mister Regan, he’s here three or four times a week.” “And what do you call him, Norman?” “I call him Roy.” “And why is that, Norman?” He leaned over the bar until our noses almost met. “Just to piss you off.” It had taken Norman months to set up this one glorious moment. In my opinion, I was looking into the eyes of Manhattan’s best bartender.

18. Consistency, consistency, consistency! Running well takes months and years of diligent work. Unfortunately, there’s no short-term fix or “get fast quick” plan out there. Distance running is a long-term sport and it takes the top athletes years - sometimes decades - to reach their genetic potential. Remember that what you run today impacts what you’re able to do next week, which impacts what you can do next month, etc. Consistency is king and you’ll often get better results by adding a little bit of running for a few months than trying to jump up your mileage over just a few weeks. Small changes, made over a long period of time, will ultimately help you be a better runner. 19. Don’t blindly follow the 10% Rule. The 10% Rule states that you should only increase your mileage by 10% or less per week. But this “rule” is too simplistic for most runners and you should modify it for your own situation. Listen to your body because sometimes 10% will be aggressive, while other times you’ll be ready for more. Figure out your “mileage baseline” - the number of weekly miles you’re comfortable at. You can aggressively increase your mileage to this baseline but then you should be more conservative once you’re at or above your baseline. It’s also a good idea to hold your mileage at the same level for 2-3 weeks before increasing it to ensure your body is fully adapted to the higher workload. 20. Don’t burn the candle from both ends. This is a rule I learned the hard way in college. If you’re partying too much, eating like crap, or not sleeping enough then you can’t train at your normal level. You’ll need to cut back on your training to allow your body to recover from your non-running extracurricular activities. When you’re sacrificing a healthy lifestyle at the same time as running and working out a lot, it’s a surefire recipe for injury.

How is it that so many knowledge workers end up with workloads calibrated to the exact edge of the overhead tax tipping point? One could imagine an alternative scenario in which most workers are far from that edge, easily able to absorb unexpected new commitments, or conversely, a scenario where workers constantly spiral past the tipping point in Frostick-style burnout. But this is not what we see. Most workers who are fortunate enough to exert some control over their efforts—such as knowledge workers, small-business entrepreneurs, or freelancers—tend to avoid taking on so much work that they crash and burn, but also tend to avoid working a reasonable amount. They exist at that point of maximum sustainable overhead tax that seems to represent the worst of all configurations, as it maintains the pain of having too much to do, but keeps this pain just manageable enough to avoid reform.

British colonial disdain for human rights even left its mark on the English language. The word “coolie” was borrowed from a Chinese word that literally means “bitter labor.” The Romanized first syllable coo means “bitter” and the second syllable lie mimics the pronunciation of the Chinese logograph that means “labor.” This Chinese word sprang into existence shortly after the Opium War in the nineteenth century when Britain annexed several territories along the eastern seaboard of China. Those territories included Hong Kong, parts of Shanghai, Canton city (Guangzhou) and parts of Tianjin, a seaport near Beijing. In those newly acquired territories, the British employed a vast number of manual laborers who served as beasts of burden on the waterfront in factories and at train stations. The coolies’ compensation was opium, not money. The British agency and officers that conceived this unusual scheme of compensation—opium for back-breaking hard labor—were as pernicious and ruthless as they were clever and calculating. Opium is a palliative drug. An addict becomes docile and inured to pain. He has no appetite and only craves the next fix. In the British colonies and concessions, the colonizers, by paying opium to the laborers for their long hours of inhumane, harsh labor, created a situation in which the Chinese laborers toiled obediently and never complained about the excessive workload or the physical devastation. Most important of all, the practice cost the employers next to nothing to feed and house the laborers, since opium suppressed the appetite of the addicts and made them oblivious to pain and discomfort. What could be better or more expedient for the British colonialists whose goal was to make a quick fortune? They had invented the most efficient and effective way to accumulate capital at a negligible cost in a colony. The only consequence was the loss of lives among the colonial subjects—an irrelevant issue to the colonialists. In addition to the advantages of this colonial practice, the British paid a pittance for the opium. In those days, opium was mostly produced in another British colony, Burma, not far from China. The exploitation of farmhands in one colony lubricated the wheels of commerce in another colony. On average, a coolie survived only a few months of the grim regime of harsh labor and opium addiction. Towards the end, as his body began to break down from malnutrition and overexertion, he was prone to cardiac arrest and sudden death. If, before his death, a coolie stumbled and hurt his back or broke a limb, he became unemployed. The employer simply recruited a replacement. The death of coolies in Canton, Hong Kong, Shanghai and other coastal cities where the British had established their extraterritorial jurisdiction during the late 19th century was so common that the Chinese accepted the phenomenon as a routine matter of semi-colonial life. Neither injury nor death of a coolie triggered any compensation to his family. The impoverished Chinese accepted injury and sudden death as part of the occupational hazard of a coolie, the “bitter labor.” “Bitter” because the labor and the opium sucked the life out of a laborer in a short span of time. Once, a 19th-century British colonial officer, commenting on the sudden death syndrome among the coolies, remarked casually in his Queen’s English, “Yes, it is unfortunate, but the coolies are Chinese, and by God, there are so many of them.” Today, the word “coolie” remains in the English language, designating an over-exploited or abused unskilled laborer.

As companies began to see the benefits of virtualization, they no longer purchased new hardware when their leases were over, or if they owned the equipment, when their hardware maintenance licenses expired. Instead, they virtualized those server workloads. This is called containment. Containment benefited corporations in multiple ways. They no longer had to refresh large amounts of hardware year after year; and all the costs of managing and maintaining those servers—power, cooling, etc.—were removed from their bottom line from that time on.

The first thought that I want to share centers around self-doubt. There have been days that I truly do not know how I was able to function. There have been days that I have felt I could no longer carry the weight and burden of working full time and taking care of the things at home. It is normal to feel that you have been pushed to a place where you are unable to do any more. It’s OK to think, “I can’t do this.” I have spent many hours talking with God over the thirteen years we have been together. These are deep, intimate conversations where I have told him I was in over my head. I have come home on many occasions after a long day and had to cook, clean up, or do both when I had no gas left in my tank. I have been honest to say in this book that I am not perfect and have a tendency to grumble. If you’re the spouse, it’s OK to grumble to yourself. It’s OK to feel that you cannot do any more, but it is not OK to take those thoughts or feelings out on the one you love. They most likely are already feeling that they are not good enough for you. They most likely feel that they are not carrying their workload.

The ratio is determined by measuring the difference between acute workloads—how much physically demanding activity an athlete faces over a period of seven days or shorter—and chronic workloads—the amount of work an athlete completes over a period of four weeks or longer.

We tend to attribute the complexity and busyness of our lives to a false culprit. We blame it on our environment. The pace of activity in our cities, our workload or office culture, our stage in life, and the current demands on our time are the assumed chief causes of our overwhelmed lives. Quaker missionary Thomas Kelly, writing in 1941, made a different observation after spending a full year “slowing down” and “simplifying” on a twelve-month sabbatical in Hawaii. Like other Americans, he had carried with him to the tropics the “mad-cap, feverish life” he knew on the mainland.15 Your inner life is not a mirror image of your environment. If anything, the opposite is true. We create an environment that mirrors our inner life. Kelly observed: Strained by the very mad pace of our daily outer burdens, we are further strained by an inward uneasiness, because we have hints that there is a way of life vastly richer and deeper than all this hurried existence, a life of unhurried serenity and peace and power. If only we could slip over into that Center! If only we could find the Silence which is the source of sound!16 All of these teachers are circling around the same thing: hurry is the great enemy of spiritual life in our day.

I don’t know how you journalists do it, I really don’t. There must be something inside you that isn’t quite right. Because how can you just keep writing, what’s essentially the same story, over and over again and it not break you? Woman is murdered. Woman is missing. Woman is raped. And that’s on top of all the other shit we have to deal with. The unwanted groping. The everyday sexism. The fucking pay gap. The domestic workload. The emotional labour. Everything is on your shoulders when you’re a woman.

vulnerable and at-risk, even though he’d be doing her worse damage.  Right now, though, he’s losing face every time he blows a case.  And he’s batting, what?  Less than fifty-percent since you’ve been in office and have more than doubled his caseload?” “Right at,” Cramer agreed.  “That was in the paper last week.  Blames us and the various P.D.s for that, though.” “Of course.  Never mind that he’s never had a workload of serious crimes to prosecute like he’s got now.” Landon shook his head.  “You expected less?” “I have a name for people like that.” “I’m sure, Martin,” Landon said.  “Just keep it to yourself, please.  We don’t need that printed in the local scandal sheet, too.” Martin glanced around the room, then pointedly back at Landon.  “Who’s going to tell?” Landon purposely turned his head toward several locals standing at the front desk, all of them incapable of hearing them, but all of them also watching them through the open door.  “Think anybody reads lips?” Martin grimaced. “I just got word from a pal over at Dutfeld’s office that the prosecutor is going after Doug Long, for sure,” Red said, walking in, his attention on Martin as he handed Landon more papers to sign.  He closed the door.  “Has anyone been out to see him?” “Yeah,” Cramer answered.  “Me and Larson went out.  Doug is working as a mechanic for his dad.  Living there, too, because he’s got his

My fears ran deep as though I were in a terrifying nightmare. I thought we’d left all the danger behind us in Urumqi, but was Gobi still at risk? If someone was making a play to claim Gobi on the Internet, wouldn’t it make sense for them to try and get Gobi in the flesh? If they had the dog, they could control the story. Was that why I was being followed by the men in suits and the gray sedan? I’d always thought they were from the government, but was it possible that they were actually reporting to someone else entirely? These thoughts stayed with me like a mosquito bite. I couldn’t stop returning to them long after my call with Jay ended. The more attention I paid them, the more inflamed and painful these dark fears became. I spent the entire flight home going over the same thoughts. Images of Gobi getting stolen from Kiki’s kennels flashed through my mind. Conspiracy theories about what might happen cast deep shadows over me. And a desperate desire to make sure that Gobi was okay left me feeling hollow inside. Added to that, I was thinking about work. I had been away from my job for almost two weeks, and I worried that I was pushing the limits of the company’s generosity. Everyone had been supportive throughout, and there was never any pressure to return from Urumqi, but I knew my colleagues were working extra hard to cover my workload in my absence. I didn’t want to abuse their kindness or take advantage of it. But I knew that, yet again, I had a choice to make. I could stick with the plan and leave Gobi in Kiki’s care for the next twenty-nine days while we waited for the all-clear on her

Even though you realize that most of your previous endeavors were overly optimistic, you believe in all seriousness that, today, the same workload—or more—is eminently doable. Daniel Kahneman calls this the planning fallacy.

The list of intended features was long and seemingly unrealistic for a team so fatigued by the past years’ effort—but they all sounded like good ideas. The producer’s schedule was a bit ambitious, but the September 15 deadline was the first hard date the team had ever discussed…however, we still couldn’t tell if we were near the top of the mountain or if there was yet another rise over the ridge. One thing was true: We were exhausted and sick of WoW. We worked on it all day, played the test on weekends, and talked about it over every lunch and dinner. When we talked to someone outside the company, it was often the only topic of conversation they were interested in. It was decided for the last two weeks of February the team would work only forty hours a week—late nights would return again in March. But some were working those hours anyway. For the most part, morale was low among half of the employees. Some were doubting that our workload would subside after shipping, because there would be so many bugs to fix and pressure to create more content. With the game still unfinished, and with the imminent expansions and live updates ahead, we were beginning to wonder if we were ever going to reach a conclusion. The team’s spirits were somewhat buoyed by the enthusiasm of the design staff, who were coming in to work on weekends. But even the designers agreed that they never wanted to work on another MMO. They were just too hard and too risky, and took too much time and effort to make.

One of the most overlooked aspects of excellence is how much work it takes. Fame can come easily and overnight, but excellence is almost always accompanied by a crushing workload, pursued with single-minded intensity. Strenuous effort over long periods of time is a repetitive theme in the biographies of the giants, sometimes taking on mythic proportions (Michelangelo painting the ceiling of the Sistine Chapel). Even the most famous supposed exception, Mozart, illustrates the rule. He was one of the lighter spirits among the giants, but his reputation for composing effortlessly was overstated—Mozart himself complained on more than one occasion that it wasn’t as easy as it looked1—and his devotion to his work was as single-minded as Beethoven’s, who struggled with his compositions more visibly. Consider the summer of 1788. Mozart was living in a city that experienced bread riots that summer and in a country that was mobilizing for war. He was financially desperate, forced to pawn his belongings to move to cheaper rooms. He even tried to sell the pawnbroker’s tickets to get more loans. Most devastating of all, his beloved six-month old daughter died in June. And yet in June, July, and August, he completed two piano trios, a piano sonata, a violin sonata, and three symphonies, two of them among his most famous.2 It could not have been done except by someone who, as Mozart himself once put it, is “soaked in music,…immersed in it all day long.”3 Psychologists have put specific dimensions to this aspect of accomplishment. One thread of this literature, inaugurated in the early 1970s by Herbert Simon, argues that expertise in a subject requires a person to assimilate about 50,000 “chunks” of information about the subject over about 10 years of experience—simple expertise, not the mastery that is associated with great accomplishment.4 Once expertise is achieved, it is followed by thousands of hours of practice, study, labor.5 Nor is all of this work productive. What we see of the significant figures’ work is typically shadowed by an immense amount of wasted effort—most successful creators produce clunkers, sometimes far more clunkers than gems.6

1.5 Make time to manage People used to worry about keeping their desk tidy. Now it’s also about keeping the computer desktop tidy. Then there are the interruptions, the telephone, the meetings…Follow these nine tips to get rid of the time robbers in your life. 1 Be clear about what you want to achieve. Do the one minute wonder exercise opposite. 2 Plan your work. Write down your goals and break each goal down into sub-tasks. Give start and finish dates to each task. 3 Book appointments with your work. If a report is going to take two hours, then make an appointment with that report as if it were a real person. 4 Deal with tasks as soon as you can. If it’s an unpleasant task then do it first thing. 5 Be ruthless with time – but courteous with people. But don’t over-socialize either face to face or on the phone. Remember you’re eating into other people’s time as well! one minute wonder Write down your job purpose. Then write the five activities that help you achieve this job purpose. Rate each activity 1-5 according to how happy you are with the time you spend on each (1=low, 5=high). Now get those low – rated activities into your diary! 6 Deal with your email three times a day. First thing in the morning, mid-morning and mid-afternoon. Turn off the pop-up that tells you when an email has just come through. 7 Deal with interruptions. Ask the interrupter if it’s quick or if it can wait until later. If interrupted at your desk, then stand up to keep the other person focused. 8 Deal with your in-tray once a day. Take each item and: deal with it; delegate it; file it or dump it. 9 Plan your telephone calls. Save them up and do them in a block so they’ll be quicker and more focused. The worst feeling as a manager is when we think that the workload is too much for us. These nine tips make sure that you stay in control and go home each evening feeling on top of your workload. Being a great time manager leaves you with more time for your people.

The structure of de Prony’s computing office cannot be easily seen in Smith’s example. His computing staff had two distinct classes of workers. The larger of these was a staff of nearly ninety computers. These workers were quite different from Smith’s pin makers or even from the computers at the British Nautical Almanac and the Connaissance des Temps. Many of de Prony’s computers were former servants or wig dressers, who had lost their jobs when the Revolution rendered the elegant styles of Louis XVI unfashionable or even treasonous.35 They were not trained in mathematics and held no special interest in science. De Prony reported that most of them “had no knowledge of arithmetic beyond the two first rules [of addition and subtraction].”36 They were little different from manual workers and could not discern whether they were computing trigonometric functions, logarithms, or the orbit of Halley’s comet. One labor historian has described them as intellectual machines, “grasping and releasing a single piece of ‘data’ over and over again.”37 The second class of workers prepared instructions for the computation and oversaw the actual calculations. De Prony had no special title for this group of workers, but subsequent computing organizations came to use the term “planning committee” or merely “planners,” as they were the ones who actually planned the calculations. There were eight planners in de Prony’s organization. Most of them were experienced computers who had worked for either the Bureau du Cadastre or the Paris Observatory. A few had made interesting contributions to mathematical theory, but the majority had dealt only with the problems of practical mathematics.38 They took the basic equations for the trigonometric functions and reduced them to the fundamental operations of addition and subtraction. From this reduction, they prepared worksheets for the computers. Unlike Nevil Maskelyne’s worksheets, which gave general equations to the computers, these sheets identified every operation of the calculation and left nothing for the workers to interpret. Each step of the calculation was followed by a blank space for the computers to fill with a number. Each table required hundreds of these sheets, all identical except for a single unique starting value at the top of the page. Once the computers had completed their sheets, they returned their results to the planners. The planners assembled the tables and checked the final values. The task of checking the results was a substantial burden in itself. The group did not double-compute, as that would have obviously doubled the workload. Instead the planners checked the final values by taking differences between adjacent values in order to identify miscalculated numbers. This procedure, known as “differencing,” was an important innovation for human computers. As one observer noted, differencing removed the “necessity of repeating, or even of examining, the whole of the work done by the [computing] section.”39 The entire operation was overseen by a handful of accomplished scientists, who “had little or nothing to do with the actual numerical work.” This group included some of France’s most accomplished mathematicians, such as Adrien-Marie Legendre (1752–1833) and Lazare-Nicolas-Marguerite Carnot (1753–1823).40 These scientists researched the appropriate formulas for the calculations and identified potential problems. Each formula was an approximation, as no trigonometric function can be written as an exact combination of additions and subtractions. The mathematicians analyzed the quality of the approximations and verified that all the formulas produced values adequately close to the true values of the trigonometric functions.

We suffer from overly ambitious timelines and poorly managed workloads due to a fundamental uneasiness with ever stepping back from the numbing exhaustion of jittery busyness.

For sure! I honestly don’t think I’ve had a break like that since before I went away to college. Becoming a teacher was a lot of work, and being a teacher came with workloads even over the summer. Frankly, I’m not sure I know how to relax anymore.