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What are the downsides of Frontier?
The Downsides of Frontier: What You Need to Know Before Signing Up
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Frontier Communications is a well-known internet and telecommunications provider, especially in rural and suburban areas. While the company offers fiber and DSL services across many regions, there are some significant downsides that customers have consistently reported. If you're on the fence about choosing Frontier, here’s what you should consider first.
1. Slower Speeds in Non-Fiber Areas
Frontier’s fiber-optic internet performs reasonably well, but a large portion of its service area still relies on outdated DSL infrastructure. This means many users experience slow download and upload speeds, which can be frustrating for streaming, gaming, or working from home.
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2. Unpredictable Customer Service
One of the biggest complaints from Frontier customers is poor customer service. Many users report long wait times, unresolved technical issues, and poor communication with support representatives.
3. Hidden Fees and Price Hikes
Frontier may advertise affordable introductory rates, but many customers find themselves dealing with unexpected fees and sudden bill increases after the promotional period ends. This lack of pricing transparency can lead to frustration and budgeting issues.
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4. Limited Availability of Fiber
While Frontier touts its fiber service as a selling point, it’s not available everywhere. Many areas only have access to the slower DSL service, limiting performance for high-bandwidth activities like HD streaming and video conferencing.
5. Frequent Outages and Downtime
Frontier customers, especially those in rural locations, often deal with network outages and unreliable connections. This can be a major issue for anyone depending on a stable internet connection for work, school, or communication.
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6. Equipment Rental Costs
Frontier charges a monthly fee for modem/router rentals, which can add up over time. Unlike some competitors, they don’t always allow you to use your own equipment, meaning you’re locked into recurring fees that could otherwise be avoided.
7. Poor Mobile App Experience
Frontier’s mobile app and online account portal have received mixed reviews, with customers citing frequent crashes, billing errors, and a clunky interface that makes account management difficult.
Final Thoughts: Is Frontier Worth It?
While Frontier may be a decent option in areas with limited competition, its lack of transparency, service reliability issues, and limited fiber access make it a less-than-ideal choice for many households.
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