Opportunity Comes Once Quotes

I'd like to repeat the advice that I gave you before, in that I think you really should make a radical change in your lifestyle and begin to boldly do things which you may previously never have thought of doing, or been too hesitant to attempt. So many people live within unhappy circumstances and yet will not take the initiative to change their situation because they are conditioned to a life of security, conformity, and conservatism, all of which may appear to give one peace of mind, but in reality nothing is more damaging to the adventurous spirit within a man than a secure future. The very basic core of a man's living spirit is his passion for adventure. The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun. If you want to get more out of life, Ron, you must lose your inclination for monotonous security and adopt a helter-skelter style of life that will at first appear to you to be crazy. But once you become accustomed to such a life you will see its full meaning and its incredible beauty. And so, Ron, in short, get out of Salton City and hit the Road. I guarantee you will be very glad you did. But I fear that you will ignore my advice. You think that I am stubborn, but you are even more stubborn than me. You had a wonderful chance on your drive back to see one of the greatest sights on earth, the Grand Canyon, something every American should see at least once in his life. But for some reason incomprehensible to me you wanted nothing but to bolt for home as quickly as possible, right back to the same situation which you see day after day after day. I fear you will follow this same inclination in the future and thus fail to discover all the wonderful things that God has placed around us to discover. Don't settle down and sit in one place. Move around, be nomadic, make each day a new horizon. You are still going to live a long time, Ron, and it would be a shame if you did not take the opportunity to revolutionize your life and move into an entirely new realm of experience. You are wrong if you think Joy emanates only or principally from human relationships. God has placed it all around us. It is in everything and anything we might experience. We just have to have the courage to turn against our habitual lifestyle and engage in unconventional living. My point is that you do not need me or anyone else around to bring this new kind of light in your life. It is simply waiting out there for you to grasp it, and all you have to do is reach for it. The only person you are fighting is yourself and your stubbornness to engage in new circumstances.

You better lose yourself in the music, the moment You own it, you better never let it go You only get one shot, do not miss your chance to blow This opportunity comes once in a lifetime, yo

This is your life. Do what you want and do it often. If you don't like something, change it. If you don't like your job, quit. If you don't have enough time, stop watching TV. If you are looking for the love of your life, stop; they will be waiting for you when you start doing things you love. Stop over-analysing, life is simple. All emotions are beautiful. When you eat, appreciate every last bite. Life is simple. Open your heart, mind and arms to new things and people, we are united in our differences. Ask the next person you see what their passion is and share your inspiring dream with them. Travel often; getting lost will help you find yourself. Some opportunities only come once, seize them. Life is about the people you meet and the things you create with them, so go out and start creating. Life is short, live your dream and wear your passion.

It seemed cruelly unfair to me, even then, how fast your life can change before you have an opportunity to rethink your choices. We should get second chances on the big stuff. We should come equipped with erasers attached to the tops of our heads. Like pencils. We should be able to flip over and scribble away mistakes, at least once or twice during the duration of our existence, especially in matters of life and death.

Great opportunities may come once in a lifetime, but small opportunities surround us every day.

Irony and cynicism were just what the U.S. hypocrisy of the fifties and sixties called for. That’s what made the early postmodernists great artists. The great thing about irony is that it splits things apart, gets up above them so we can see the flaws and hypocrisies and duplicates. The virtuous always triumph? Ward Cleaver is the prototypical fifties father? "Sure." Sarcasm, parody, absurdism and irony are great ways to strip off stuff’s mask and show the unpleasant reality behind it. The problem is that once the rules of art are debunked, and once the unpleasant realities the irony diagnoses are revealed and diagnosed, "then" what do we do? Irony’s useful for debunking illusions, but most of the illusion-debunking in the U.S. has now been done and redone. Once everybody knows that equality of opportunity is bunk and Mike Brady’s bunk and Just Say No is bunk, now what do we do? All we seem to want to do is keep ridiculing the stuff. Postmodern irony and cynicism’s become an end in itself, a measure of hip sophistication and literary savvy. Few artists dare to try to talk about ways of working toward redeeming what’s wrong, because they’ll look sentimental and naive to all the weary ironists. Irony’s gone from liberating to enslaving. There’s some great essay somewhere that has a line about irony being the song of the prisoner who’s come to love his cage.

Suicide is a form of murder— premeditated murder. It isn’t something you do the first time you think of doing it. It takes some getting used to. And you need the means, the opportunity, the motive. A successful suicide demands good organization and a cool head, both of which are usually incompatible with the suicidal state of mind. It’s important to cultivate detachment. One way to do this is to practice imagining yourself dead, or in the process of dying. If there’s a window, you must imagine your body falling out the window. If there’s a knife, you must imagine the knife piercing your skin. If there’s a train coming, you must imagine your torso flattened under its wheels. These exercises are necessary to achieving the proper distance. The debate was wearing me out. Once you've posed that question, it won't go away. I think many people kill themselves simply to stop the debate about whether they will or they won't. Anything I thought or did was immediately drawn into the debate. Made a stupid remark—why not kill myself? Missed the bus—better put an end to it all. Even the good got in there. I liked that movie—maybe I shouldn’t kill myself. In reality, it was only part of myself I wanted to kill: the part that wanted to kill herself, that dragged me into the suicide debate and made every window, kitchen implement, and subway station a rehearsal for tragedy.

I sprang toward him with the stake, hoping to catch him by surprise. But Dimitri was hard to catch by surprise. And he was fast. Oh, so fast. It was like he knew what I was going to do before I did it. He halted my attack with a glancing blow to the side of my head. I knew it would hurt later, but my adrenaline was running too strong for me to pay attention to it now. Distantly, I realized some other people had come to watch us. Dimitri and I were celebrities in different ways around here, and our mentoring relationship added to the drama. This was prime-time entertainment. My eyes were only on Dimitri, though. As we tested each other, attacking and blocking, I tried to remember everything he'd taught me. I also tried to remember everything I knew about him. I'd practiced with him for months. I knew him, knew his moves, just as he knew mine. I could anticipate him the same way. Once I started using that knowledge, the fight grew tricky. We were too well matched, both of us too fast. My heart thumped in my chest, and sweat coated my skin. Then Dimitri finally got through. He moved in for an attack, coming at me with the full force of his body. I blocked the worst of it, but he was so strong that I was the one who stumbled from the impact. He didn't waste the opportunity and dragged me to the ground, trying to pin me. Being trapped like that by a Strigoi would likely result in the neck being bitten or broken. I couldn't let that happen. So, although he held most of me to the ground, I managed to shove my elbow up and nail him in the face. He flinched and that was all I needed. I rolled him over and held him down. He fought to push me off, and I pushed right back while also trying to maneuver my stake. He was so strong, though. I was certain I wouldn't be able to hold him. Then, just as I thought I'd lose my hold, I got a good grip on the stake. And like that, the stake came down over his heart. It was done. Behind me, people were clapping but all I noticed was Dimitri. Our gazes were locked. I was still straddling him, my hands pressed against his chest. Both of us were sweaty and breathing heavily. His eyes looked at me with pride—and hell of a lot more. He was so close and my body yearned for him, again thinking he was a piece of me I needed in order to be complete. The air between us seemed warm and heady, and I would have given anything in that moment to lie down with him and have his arms wrap around me. His expression showed that he was thinking the same thing. The fight was finished, but remnants of the adrenaline and animal intensity remained.

Awake! arise! the hour is late! Angels are knocking at thy door! They are in haste and cannot wait, And once departed come no more. Awake! arise! the athlete's arm Loses its strength by too much rest; The fallow land, the untilled farm Produces only weeds at best.

Opportunities like this come once in a lifetime!

An opportunist is not your friend. Once the opportunity is no longer there or someone comes along that may take them further, there goes the bond.

There are those wonderful moments of clarity in life when one is reminded how irreparably flawed we humans are. Once, when I was nineteen, on the subway in Boston I lost my balance slightly and bumped into an elderly woman. I quickly apologized and she replied, "Well, hold on to something, stupid." There it is. That's it. That's it in a nutshell. I don't want to sound negative, but I think every fetus should be shown a film of that incident, maybe projected up on the uterine wall, and then asked if it wants to come out. I am a strong believer in a woman's right to choose, but I also think that in the last trimester, the kid should be given every opportunity to back out.

And to all those who have wondered if Americas beacon still burns as bright - tonight we proved once more that the true strength of our nation comes not from our the might of our arms or the scale of our wealth, but from the enduring power of our ideals: democracy, liberty, opportunity, and unyielding hope. For that is the true genius of America - that America can change. Our union can be perfected. And what we have already achieved gives us hope for what we can and must achieve tomorrow.

Someone I used to know a long time ago told me once that fear is the doorway to opportunity. And I can assure you, my love, that every good thing that's happened to me since has come through acting despite my fears.

The true measure of courage was still waiting for him, however. After way too many years, he’d finally told Blay he was sorry. And then after way too much drama, he’d finally told the guy he was grateful. But coming forward and being real about the fact that he was in love? Even if Blay was with someone else? That was the true divide. And goddamn him, he was going to do it. Not to break the pair of them up, no, that wasn’t it. And not to burden Blay. In this case, payback, as it turned out, was actually a pledge. Something that was made with no expectations and no reservations. It was the jump without a parachute, the leap without knowing, the trip and the fall without anything to catch you. Blay had done that not once, but several times and yeah, sure, Qhuinn wanted to go back to any of those moments of vunerability and beat his earlier incarnations so badly that his head cleared, and he recognized the opportunity he’d been given. Unfortunately, shit didn’t run that way. It was time for him to repay the strength… and in all likelihood, bear the pain that was going to come when he was turned down in a far more kindly manner than he’d provided for. Forcing his lids down, he brought Blay’s knuckles to his mouth, brushing a kiss against them. Then he gave himself up to sleep, letting himself fall into unconsciousness, knowing that, at least for the next few hours, he was safe in the arms of his one and only.

The beginning [of a journey] is a terrible time to plan. It's the moment of greatest ignorance. In self-directed education, a lot of the value comes from exploiting opportunities that arise well out to sea, once I've seen some things and begun the learning process.

When we aim high, pressure and stress obligingly come along for the ride. Stuff is going to happen that catches us off guard, threatens or scares us. Surprises (unpleasant ones, mostly) are almost guaranteed. The risk of being overwhelmed is always there. In these situations, talent is not the most sought-after characteristic. Grace and poise are, because these two attributes precede the opportunity to deploy any other skill. We must possess, as Voltaire once explained about the secret to the great military success of the first Duke of Marlborough, that "tranquil courage in the midst of tumult and serenity of soul in danger, which the English call a cool head.

If you come into contact with that rare once in a lifetime opportunity, instantly own it, remember all it takes is a slight pondering moment for a stake to be placed, the opportunity can and will easily be claimed by another.

One has various things in the back of one's mind. Occasionally an opportunity presents itself to bring one forward. Most of these opportunities come to nothing. Once in a very great while one -- or two -- do come to something.

Opportunities will flood your life once you set your heart and soul on fire to go after that dream.

Dear Camryn, I know you're scared. I'd be lying if I said I wasn't a little scared, too, but I have to believe that this time around everything will be fine. And it will be. We've been through so much together. More than most people in such a short time. But no matter what, the one thing that has never changed is that we're still together. Death couldn't take me away from you. Weakness couldn't make me look at you in a bad light. Drugs and all the shit that comes with them couldn't take you away from me. I think it's more safe to say that we're indestructable. Maybe all of this has been a test. Yeah, I think about that a lot and I've convinced myself of it. A lot of people take Fate for granted. Some have everything they've ever wanted right at their fingertips, but they abuse it. Others walk right past their only opportunity because they never open their eyes long enough to see that it's there. But you and I, even before we met, took all the risks, made our own decisions without listening to everybody around us telling us, in so many ways, that what we're doing is wrong. Hell no, we did it our way, no matter how reckless, or crazy or unconventional. It's like the more we pushed and the more we fought, the harder the obstacles. Because we had to prove we were the real deal. And I know we've done just that. Camryn, I want you to read this letter to yourself once a week. It doesn't matter what day or what time, just read it. Every time you open it, I want you to see that another week has passed and you're still pregnant. That I'm still in good health. That we're still together. I want you to think about the three of us, you, me and our son or daughter, traveling Europe and Soth America. Because we're going to do it. I promise you that. You're everything to me, and I want you to stay strong and not let your fear of the past taint the path to our future. Everything will work out this time, Camryn, everything will, I swear to you. Just trust me. Until next week... Love, Andrew

One more thing, gentlemen, before I quit. Thomas Jefferson once said that all men are created equal, a phrase that the Yankees and the distaff side of the Executive branch in Washington are fond of hurling at us. There is a tendency in this year of grace, 1935, for certain people to use this phrase out of context, to satisfy all conditions. The most ridiculous example I can think of is that the people who run public education promote the stupid and idle along with the industrious — because all men are created equal, educators will gravely tell you, the children left behind suffer terrible feelings of inferiority. We know all men are not created equal in the sense some people would have us believe — some people are smarter than others, some people have more opportunity because they’re born with it, some men make more money than others, some ladies make better cakes than others — some people are born gifted beyond the normal scope of most men. But there is one way in this country in which all men are created equal — there is one human institution that makes a pauper the equal of a Rockefeller, the stupid man the equal of an Einstein, and the ignorant man the equal of any college president. That institution, gentlemen, is a court. It can be the Supreme Court of the United States or the humblest J.P. court in the land, or this honorable court which you serve. Our courts have their faults, as does any human institution, but in this country our courts are the great levelers, and in our courts all men are created equal. I'm no idealist to believe firmly in the integrity of our courts and in the jury system — that is no ideal to me, it is a living, working reality. Gentlemen, a court is no better than each man of you sitting before me on this jury. A court is only as sound as its jury, and a jury is only as sound as the men who make it up. I am confident that you gentlemen will review without passion the evidence you have heard, come to a decision, and restore this defendant to his family. In the name of God, do your duty. In the name of God, believe him.

At this point there's something I should explain about myself, which is that I don't talk much, probably too little, and I think this has been detrimental to my social life. It's not that I have trouble expressing myself, or no more than people generally have when they're trying to put something complex into words. I'd even say I have less trouble than most because my long involvement with literature has given me a better-than-average capacity for handling language. But I have no gift for small talk, and there's no point trying to learn or pretend; it wouldn't be convincing. My conversational style is spasmodic (someone once described it as "hollowing"). Every sentence opens up gaps, which require new beginnings. I can't maintain any continuity. In short, I speak when I have something to say. My problem, I suppose - and this may be an effect of involvement with literature - is that I attribute too much importance to the subject. For me, it's never simply a question of "talking" but always a question of "what to talk about". And the effort of weighing up potential subjects kills the spontaneity of dialogue. In other words, when everything you say has to be "worth the effort", it's too much effort to go on talking. I envy people who can launch into a conversation with gusto and energy, and keep it going. I envy them that human contact, so full of promise, a living reality from which, in my mute isolation, I feel excluded. "But what do they talk about?" I wonder, which is obviously the wrong question to ask. The crabbed awkwardness of my social interactions is a result of this failing on my part. Looking back, I can see that it was responsible for most of my missed opportunities and almost all the woes of solitude. The older I get, the more convinced I am that this is a mutilation, for which my professional success cannot compensate, much less my "rich inner life." And I've never been able to resolve the conundrum that conversationalists pose for me: how do they keep coming up with things to talk about? I don't even wonder about it anymore, perhaps because I know there's no answer.

Asking me not to break the rules of society is like telling your kid not to eat candy because it’s bad for him. The kid will continue to eat candy until you take it away, or until you prove why he shouldn’t. You also need to provide substitutes for the candy you have denied that child. I was told often enough what was bad, but I was never given a substitute or the opportunity to try another world until I had already become so defiant and twisted, I no longer cared about someone else’s right or wrong. By then I could not see enough honest faces in the world to pattern myself after. Your Bibles didn’t mean anything to me. A Bible had driven my mother from her home. The people you chose to raise me beat and raped me and taught me to hate and fear. From what I have seen throughout my life, the laws of the land are practiced only by the little guy. Those who have money and success abuse every law written and get away with it. I admit my reasoning comes from the wrong side of the tracks, but once these opinions are formed and reinforced a few times, it is hard to believe otherwise. So even if I don’t shed a tear, I console myself: I had some help in becoming the person I am.

I’ve watched my dad move our family from extreme poverty to extreme wealth and then everywhere in between. Never once did I see or hear him be anything but a cheerleader for the accomplishments of others. It didn’t matter if he was down or up in life, he wanted everybody around him to succeed. I’ve even watched him praise the very people that have tried to destroy him over the years and then very publicly wish them success and happiness. He taught me the enthusiasm that should always come at the success of others. He constantly taught me that when others succeed, it gives us all more opportunity to succeed. He taught me that when there is conflict, minor or major, you can almost always walk away at the end with a handshake.

Another tidbit you might be interested in is when it comes to chicks and open mouths, guys -" Decebel leaned over and covered Jen's mouth with his hand and warned her with a glare to swallow her words. "Thanks, Dec. That's usually my job," Sally told him. "But I was in such shock that I couldn't get my limbs to move." Decebel inclined his head. "Is that why you always seem to stand so close to her?" "It's of utmost importance that whoever is within her reach be ready at any and all moments to intercept what might come from that wicked tongue." en was frantically trying to talk around Decebel's hand at Sally's comment. Decebel was quickly learning how Jennifer's brain worked, and could only imagine what she wanted to voice in regards to Sally's wicked tongue comment. He leaned forward to whisper in her ear. "I'm going to uncover your mouth. It would be wise of you to just let the wicked tongue comment slide." Jen glared at him from the corner of her eye, and after a tense moment finally nodded once in submission. Decebel slowly uncovered her mouth, ready if need be to slap it right back over her lips. The room began to get quiet and they all directed their attention to the front of the room. As Vasile welcomed everyone for coming and began to explain about the meeting he had with the other Alphas, Jen leaned over to Decebel. "You owe me. Sally walked right into it with that whole wicked tongue thing." Decebel chuckled and whispered back, "For some reason, ţinere de meu inimă (one who holds my heart), I have a feeling there will be plenty of opportunities for you to embarrass your friends for questionable comments they innocently walk into." Jen shrugged. "True enough, but you still owe me. And what are you calling me when you speak Romanian? You've said the same phrase to me twice now." Decebel patted her leg, causing all sorts of tingling sensations. "Dar tu romaneste, Micul meu lup. (but you speak Romanian, my little wolf)" "I know what lup is and I am not a wolf. Whatever else you said I'm sure is a load of crap as well.

Pain, fear, drudgery, boredom, lots of boredom—these are the things that build character. And you need to experience loss and remorse because falling down gives you the opportunity to rise once more. Overcoming challenges turns a self-centered infant into a caring adult. Empathy—the ability to understand and appreciate the feelings of others—is the cornerstone of civilization and the foundation of our relationships. Lack of it . . . well, lack of empathy is as close to a definition of evil that I can come up with.

At its most basic, the logic of 'meritocracy' is ironclad: putting the most qualified, best equipped people into the positions of greates responsibility and import...But my central contention is that our near-religious fidelity to the meritocratic model comes with huge costs. We overestimate the advantages of meritocracy and underappreciate its costs, because we don't think hard enough about the consequences of the inequality it produces. As Americans, we take it as a given that unequal levels of achievement are natural, even desirable. Sociologist Jermole Karabel, whose work looks at elite formation, once said he 'didnt think any advanced democracy is as obsessed with equality of opportunity or as relatively unconcerned with equality of condition' as the United States. This is our central problem. And my proposed solution for correcting the excesses of our extreme version of meritocracy is quite simple: make America more equal

I walked out of the condos onto the flat lithesome beach this morning, and took a walk in my swimming trunks and no shirt on. And I thought that one natural effect of life is to cover you in a thin layer of . . . what? A film? A residue or skin of all the things you've done and been and said and erred at? I'm not sure. But you are under it, and for a long time, and only rarely do you know it, except that for some unexpected reason or opportunity you come out--for an hour or even a moment--and you suddenly feel pretty good. And in that magical instant you realize how long it's been since you felt just that way. Have you been ill, you ask. Is life itself an illness or a syndrome? Who knows? We've all felt that way, I'm confident, since there's no way that I could feel what hundreds of millions of other citizens haven't. Only suddenly, then, you are out of it--that film, that skin of life--as when you were a kid. And you think: this must've been the way it was once in my life, though you didn't know it then, and don't really even remember it--a feeling of wind on your cheeks and your arms, of being released, let loose, of being the light-floater. And since that is not how it has been for a long time, you want, this time, to make it last, this glistening one moment, this cool air, this new living, so that you can preserve a feeling of it, inasmuch as when it comes again it may just be too late. You may just be too old. And in truth, of course, this may be the last time that you will ever feel this way again.

Your true identity is as a child of God. This is the identity you have to accept. Once you have claimed it and settled in it, you can live in a world that gives you much joy as well as pain. You can receive the praise as well as the blame that comes to you as an opportunity for strengthening your basic identity, because the identity that makes you free is anchored beyond all human praise and blame. You belong to God, and it is as a child of God that you are sent into the world.

As soon as he heard of the Sillerton’s party he had said to himself that the Marchioness Manson would certainly come to Newport with the Blenkers, and that Madame Olenska might again take the opportunity of spending the day with her grandmother. At any rate, the Blenker habitation would probably be deserted, and he would be able, without indiscretion, to satisfy a vague curiosity concerning it. He was not sure that he wanted to see the Countess Olenska again; but ever since he had looked at her from the path above the bay he had wanted, irrationally and indescribably, to see the place she was living in, and to follow the movements of her imagined figure as he had watched the real one in the summer-house. The longing was with him day and night, an incessant undefinable craving, like the sudden whim of a sick man for food or drink once tasted and long since forgotten. He could not see beyond the craving, or picture what it might lead to, for he was not conscious of any wish to speak to Madame Olenska or to hear her voice. He simply felt that if he could carry away the vision of the spot of earth she walked on, and the way the sky and sea enclosed it, the rest of the world might seem less empty.

Seasons is a wise metaphor for the movement of life, I think. It suggests that life is neither a battlefield nor a game of chance but something infinitely richer, more promising, more real. The notion that our lives are like the eternal cycle of the seasons does not deny the struggle or the joy, the loss or the gain, the darkness or the light, but encourages us to embrace it all-and to find in all of it opportunities for growth. If we lived close to nature in an agricultural society, the seasons as metaphor and fact would continually frame our lives. But the master metaphor of our era does not come from agriculture-it comes from manufacturing. We do not believe that we "grow" our lives-we believe that we "make" them. Just listen to how we use the word in everyday speech: we make time, make friends, snake meaning, make money, make a living, make love. I once heard Alan Watts observe that a Chinese child will ask, "How does a baby grow?" But an American child will ask, "How do you make a baby?" From an early age, we absorb our culture's arrogant conviction that we manufacture everything, reducing the world to mere "raw material" that lacks all value until we impose our designs and labor on it.

1. Success is a choice. -Rick Pitino 2. Success in life comes not from holding a good hand, but in playing a poor hand well. -Warren Lester 3. I shall tell you a great secret, my friend. Do not wait for the last judgment; it takes place every day. -Albert Camus 4. If you're not fired up with enthusiasm, you'll be fired with enthusiasm. -Vince Lombardi 5. There is no security on this earth; there is only opportunity. -Douglas MacArthur 6. Yesterday's the past and tomorrow's the future. Today is a gift, which is why they call it the present. -Bill Keane 7. Show me a thoroughly satisfied man and I will show you a failure. -Thomas Edison 8. When you get to the end of your rope tie a knot and hang on. -Franklin D. Roosevelt 9. The best way to predict your future is to create it. -Author unknown 10. I always remember an epitaph which is in the cemetery at Tombstone, Arizona. It says, "Here lies Jack Williams. He done his damnedest." I think that is the greatest epitaph a man can have. -Harry S Truman 11. Triumph? Try Umph! -Author unknown 12. You hit home runs not by chance but by preparation. -Roger Maris 13. If you don't have enough pride, you're going to get your butt beat every play. -Gale Sayers 14. My mother taught me very early to believe I could achieve any accomplishment I wanted to. The first was to walk without braces. -Wilma Rudolph 15. You may have to fight a battle more than once to win it. -Margaret Thatcher

If the case isn't plea bargained, dismissed or placed on the inactive docket for an indefinite period of time, if by some perverse twist of fate it becomes a trial by jury, you will then have the opportunity of sitting on the witness stand and reciting under oath the facts of the case-a brief moment in the sun that clouds over with the appearance of the aforementioned defense attorney who, at worst, will accuse you of perjuring yourself in a gross injustice or, at best, accuse you of conducting an investigation so incredibly slipshod that the real killer has been allowed to roam free. Once both sides have argued the facts of the case, a jury of twelve men and women picked from computer lists of registered voters in one of America's most undereducated cities will go to a room and begin shouting. If these happy people manage to overcome the natural impulse to avoid any act of collective judgement, they just may find one human being guilty of murdering another. Then you can go to Cher's Pub at Lexington and Guilford, where that selfsame assistant state's attorney, if possessed of any human qualities at all, will buy you a bottle of domestic beer. And you drink it. Because in a police department of about three thousand sworn souls, you are one of thirty-six investigators entrusted with the pursuit of that most extraordinary of crimes: the theft of a human life. You speak for the dead. You avenge those lost to the world. Your paycheck may come from fiscal services but, goddammit, after six beers you can pretty much convince yourself that you work for the Lord himself. If you are not as good as you should be, you'll be gone within a year or two, transferred to fugitive, or auto theft or check and fraud at the other end of the hall. If you are good enough, you will never do anything else as a cop that matters this much. Homicide is the major leagues, the center ring, the show. It always has been. When Cain threw a cap into Abel, you don't think The Big Guy told a couple of fresh uniforms to go down and work up the prosecution report. Hell no, he sent for a fucking detective. And it will always be that way, because the homicide unit of any urban police force has for generations been the natural habitat of that rarefied species, the thinking cop.

I believe we can be serious and optimistic. I believe we can recognize the overwhelming odds against us and forge coalitions that overcome the odds. The point of beginning is not political strategy. It is a shared sense of necessity, an understanding that we must act. I believe that Americans, battered by job losses and wage stagnation, angered by inequality and injustice, have come to this understanding. I hear Americans saying loudly and clearly: enough is enough [. . .] When we declare, "Enough is enough," we are demanding a country and a future that meets the needs of the vast majority of Americans: a country and a future where it is hard to buy elections and easy to vote in them; a country and a future where tax dollars are invested in jobs and infrastructure instead of jails and incarceration; a country and a future where we have he best educated workforce and the widest range of opportunities for every child and every adult; a country and future where we take the steps necessary to ending systemic racism; a country and a future where we assure once and for all that no one who works forty hours a week will live in poverty [. . .] When we stand together there is nothing, nothing, nothing we cannot accomplish.

Winnie woke early next morning. The sun was only just opening its own eye on the eastern horizon and the cottage was full of silence. But she realized that sometime during the night she had made up her mind: she would not run away today. “Where would I go, anyway?” she asked herself. “There’s nowhere else I really want to be.” But in another part of her head, the dark part where her oldest fears were housed, she knew there was another sort of reason for staying at home: she was afraid to go away alone. It was one thing to talk about being by yourself, doing important things, but quite another when the opportunity arose. The characters in the stories she read always seemed to go off without a thought or care, but in real life--well, the world was a dangerous place. People were always telling her so. And she would not be able to manage without protection. They were always telling her that, too. No one ever said precisely what it was that she would not be able to manage. But she did not need to ask. Her own imagination supplied the horrors. Still, it was galling, this having to admit she was afraid. And when she remembered the toad, she felt even more disheartened. What if the toad should be out by the fence again today? What if he should laugh at her secretly and think she was a coward? Well, anyway, she could at least slip out, right now, she decided, and go into the wood. To see if she could discover what had really made the music the night before. That would be something, anyway. She did not allow herself to consider the idea that making a difference in the world might require a bolder venture. She merely told herself consolingly, “Of course, while I’m in the wood, if I decide never to come back, well then, that will be that.” She was able to believe in this because she needed to; and, believing, was her own true, promising friend once more.

She dances, She dances around the burning flames with passion, Under the same dull stars, Under the same hell with crimson embers crashing, Under the same silver chains that wires, All her beauty and who she is inside, She's left with the loneliness of human existence, She's left questioning how she's survived, She's left with this awakening of brutal resilience, Her true beauty that she denies, As much she's like to deny it, As much as it continues to shine, That she doesn't even have to admit, Because we all know it's true, Her glory and success, After all she's been through, Her triumph and madness, AND YET, SHE STANDS. Broken legs- but she's still standing, Still dancing in this void, You must wonder how she's still dancing, You must wonder how she's not destroyed, She doesn't even begin to drown within the flames, But little do you realize, Within these chains, She weeps and she cries, But she still goes on, And just you thought you could stop her? You thought you'd be the one? Well, let me tell you, because you thought wrong. Nothing will ever silence her, Because I KNOW, I know that she is admiringly strong, Her undeniable beauty, The triumph of her song, She's shining bright like a ruby, Reflecting in the golden sand, She's shining brighter like no other, She's far more than human or man, AND YET, SHE STANDS. She continues to dance with free-spirit, Even though she's locked in these chains, Though she never desired to change it, Even throughout the agonizing pain, Throughout all the distress, Anxiety, depression, tears and sorrow, She still dances so beautify in her dress, She looks forward to tomorrow, Not because of a fresh start but a new page, A new day full of opportunities, Despite being trapped in her cage, She still smiles after being beaten so brutally, A smile that could brighten anyone's day, She's so much more than anyone could ask for, She's so much more than I could ever say, She's a girl absolutely everyone should adore, She never gets in the way, Even after her hearts been broken, Even after the way she has been treated, After all these severe emotions, After all all the blood she's bled, AND YET, SHE STANDS. Even if sometimes she wonders why she's still here, She wonders why she's not dead, But there's this one thing that had been here throughout every tear, Throughout the blazing fire leaving her cheeks cherry red, Everyday this thing has given her a place to exist, This thing, person, these people, Like warm sunlight it had so softly kissed, The apples of her cheeks, Even when she's feeling feeble, Always there at her worst and at her best Because of you and all the other people, She has this thing deep inside her chest, That she will cherish forever, Even once you're gone, Because today she smiles like no other, Even when the sun sets at dawn, Because today is the day, She just wants you to remember, In dark and stormy weather, It gets better. And after what she's been through she knows, Throughout the highs and the lows, Because of you and all others, After crossing the seas, She has come to understand, You have formed this key, This key to free her from this land, This endless gorge that swallowed her, Her and other men, She had never knew, nor had she planned, That because of you, She's free. AND YET, THIS VERY DAY, SHE DANCES. EVEN IN THE RAIN.

Speaking to a foreigner was the dream of every student, and my opportunity came at last. When I got back from my trip down the Yangtze, I learned that my year was being sent in October to a port in the south called Zhanjiang to practice our English with foreign sailors. I was thrilled. Zhanjiang was about 75 miles from Chengdu, a journey of two days and two nights by rail. It was the southernmost large port in China, and quite near the Vietnamese border. It felt like a foreign country, with turn-of-the-century colonial-style buildings, pastiche Romanesque arches, rose windows, and large verandas with colorful parasols. The local people spoke Cantonese, which was almost a foreign language. The air smelled of the unfamiliar sea, exotic tropical vegetation, and an altogether bigger world. But my excitement at being there was constantly doused by frustration. We were accompanied by a political supervisor and three lecturers, who decided that, although we were staying only a mile from the sea, we were not to be allowed anywhere near it. The harbor itself was closed to outsiders, for fear of 'sabotage' or defection. We were told that a student from Guangzhou had managed to stow away once in a cargo steamer, not realizing that the hold would be sealed for weeks, by which time he had perished. We had to restrict our movements to a clearly defined area of a few blocks around our residence. Regulations like these were part of our daily life, but they never failed to infuriate me. One day I was seized by an absolute compulsion to get out. I faked illness and got permission to go to a hospital in the middle of the city. I wandered the streets desperately trying to spot the sea, without success. The local people were unhelpful: they did not like non-Cantonese speakers, and refused to understand me. We stayed in the port for three weeks, and only once were we allowed, as a special treat, to go to an island to see the ocean. As the point of being there was to talk to the sailors, we were organized into small groups to take turns working in the two places they were allowed to frequent: the Friendship Store, which sold goods for hard currency, and the Sailors' Club, which had a bar, a restaurant, a billiards room, and a ping-pong room. There were strict rules about how we could talk to the sailors. We were not allowed to speak to them alone, except for brief exchanges over the counter of the Friendship Store. If we were asked our names and addresses, under no circumstances were we to give our real ones. We all prepared a false name and a nonexistent address. After every conversation, we had to write a detailed report of what had been said which was standard practice for anyone who had contact with foreigners. We were warned over and over again about the importance of observing 'discipline in foreign contacts' (she waifi-lu). Otherwise, we were told, not only would we get into serious trouble, other students would be banned from coming.

Hey, doll face…” “Haidyn?” I yank the phone from Kashton’s hands and look at the screen to see it’s a video. He’s sitting on my couch, dressed in nothing but a pair of jeans. The phone is propped up against something on the coffee table. I place my hand over my mouth to hold in my sob at the sight of him. This was last night…when I saw my phone on the coffee table when he stood in front of the floor-to-ceiling windows in my living room. “This isn’t how I wanted to tell you goodbye. But in our life, we rarely get what we want.” A soft smile tugs at his lips. “You were my exception.” He bows his head, his right hand twirling his wedding ring around his finger as he looks at it. “I knew that you were too good for me the moment I first saw you. That I’d never live up to the man you’d deserve. So I let you go…but when you were placed back in my life, I couldn’t stop myself.” He looks back at the phone and gives a soft smile. Back in his life? “I’ve done a lot of unforgivable shit in my life, but the best thing I ever did was make you my wife. I wish I could have done it differently. You deserved so much more than what I gave you. I should have gotten down on one knee and begged you to spend the rest of your life with me. I should have told you how much you changed me. That you showed me what being alive truly felt like. I always felt like I was missing something…my life was boring. Same thing over and over. And then you walked into my life with that amazing smile and when I looked into your eyes—I saw a future that I never thought existed…not for a man like me, anyway.” A lump forms in my throat, and I blink to clear the tears from my eyes so I can see him on the screen. “I knew you’d never give a man like me the chance at forever. So I forced your hand. I had to have Adam help me.” I look up at Adam, and his green eyes are already on mine. Blinking the fresh tears away, I drop mine back to the phone. “Because I knew that’d be the only way I’d ever get you. And I just couldn’t pass up the opportunity to be your husband.” He looks away from the camera as if he can’t look at me, and my chest tightens. How dare he leave me this memory? Why break my heart twice? When I found him in the living room and asked if he regretted marrying me…he had just left me this video. He knew then exactly what he was going to do. His blue eyes come back to the screen, meeting mine once again. “I’m sorry I couldn’t give you the forever you deserved, doll face. But I promise I gave you all I had left to offer.” The knot grows in my throat, and I can’t hold back the sob anymore as I remember what he said when I told him I chose to be with him forever. To some, forever is only a matter of seconds. “Please know that I loved you more than anything in this world…and when I walk out this door, I’m leaving a piece of myself behind with you because nothing short of forever would have been enough." He smiles, and I try to catch my breath. "You'll be safe at Carnage and my brothers will protect you." He leans forward and picks up the phone before speaking. "I love you, Charlotte.

…) the passions, though restrained, are not always subdued, but often remain lurking in the breast with all their original fury. The man whose anger is restrained by fear, does not always lay aside his anger, but only reserves its gratification for a more safe opportunity. But the man who, in relating to some other person the injury which has been done to him, feels at once the fury of his passion cooled and becalmed by sympathy with the more moderate sentiments of his companion, who at once adopts those more moderate sentiments, and comes to view that injury, not in the black and atrocious colours in which he had originally beheld it, but in the much milder and fairer light in which his companion naturally views it; not only restrains, but in some measure subdues, his anger. The passion becomes really less than it was before, and less capable of exciting him to the violent and bloody revenge which at first, perhaps, he might have thought of inflicting.

I'd like to repeat the advice that I gave you before, in that I think you really should make a radical change in your lifestyle and begin to boldly do things which you may previously never have thought of doing, or been too hesitant to attempt. So many people live within unhappy circumstances and yet will not take the initiative to change their situation because they are conditioned to a life of security, conformity, and conservatism, all of which may appear to give one peace of mind, but in reality nothing is more damaging to the adventurous spirit within a man than a secure future. The very basic core of a man's living spirit is his passion for adventure. The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun. If you want to get more out of life, Ron, you must lose your inclination for monotonous security and adopt a helter-skelter style of life that will at first appear to you to be crazy. But once you become accustomed to such a life you will see its full meaning and its incredible beauty. And so, Ron, in short, get out of Salton City and hit the Road. I guarantee you will be very glad you did. But I fear that you will ignore my advice. You think that I am stubborn, but you are even more stubborn than me. You had a wonderful chance on your drive back to see one of the greatest sights on earth, the Grand Canyon, something every American should see at least once in his life. But for some reason incomprehensible to me you wanted nothing but to bolt for home as quickly as possible, right back to the same situation which you see day after day after day. I fear you will follow this same inclination in the future and thus fail to discover all the wonderful things that God has placed around us to discover. Don't settle down and sit in one place. Move around, be nomadic, make each day a new horizon. You are still going to live a long time, Ron, and it would be a shame if you did not take the opportunity to revolutionize your life and move into an entirely new realm of experience. You are wrong if you think Joy emanates only or principally from human relationships. God has placed it all around us. It is in everything and anything we might experience. We just have to have the courage to turn against our habitual lifestyle and engage in unconventional living. My point is that you do not need me or anyone else around to bring this new kind of light in your life. It is simply waiting out there for you to grasp it, and all you have to do is reach for it. The only person you are fighting is yourself and your stubbornness to engage in new circumstances.

Once—and this would have been in the mid 1950s—Weisberg took the train to New York to attend, on a whim,the Science Fiction Writers Convention, where she met a young writer by the name of Arthur C. Clarke. Clarke took a shine to Weisberg, and next time he was in Chicago he called her up. “He was at a pay phone,” Weisberg recalls. “He said, is there anyone in Chicago I should meet. I told him to come over to my house.” Weisberg has a low, raspy voice, baked hard by half a century of nicotine, and she pauses between sentences to give herself the opportunity for a quick puff. Even when she’s not smoking, she pauses anyway, as if to keep in practice for those moments when she is. “I called Bob Hughes. Bob Hughes was one of the people who wrote for my paper.” Pause. “I said, do you know anyone in Chicago interested in talking to Arthur Clarke. He said, yeah, Isaac Asimov is in town. And this guy Robert, Robert—Robert Heinlein. So they all came over and sat in my study.” Pause. “Then they called over to me and they said, Lois...I can’t remember the word they used. They had some word for me. It was something about how I was the kind of person who brings people together.

A woman named Cynthia once told me a story about the time her father had made plans to take her on a night out in San Francisco. Twelve-year-old Cynthia and her father had been planning the “date” for months. They had a whole itinerary planned down to the minute: she would attend the last hour of his presentation, and then meet him at the back of the room at about four-thirty and leave quickly before everyone tried to talk to him. They would catch a tram to Chinatown, eat Chinese food (their favourite), shop for a souvenir, see the sights for a while and then “catch a flick” as her dad liked to say. Then they would grab a taxi back to the hotel, jump in the pool for a quick swim (her dad was famous for sneaking in when the pool was closed), order a hot fudge sundae from room service, and watch the late, late show. They discussed the details over and over again before they left. The anticipation was part of the whole experience. This was all going according to plan until, as her father was leaving the convention centre, he ran into an old college friend and business associate. It had been years since they had seen each other, and Cynthia watched as they embraced enthusiastically. His friend said, in effect: “I am so glad you are doing some work with our company now. When Lois and I heard about it we thought it would be perfect. We want to invite you, and of course Cynthia, to get a spectacular seafood dinner down at the Wharf!” Cynthia’s father responded: “Bob, it’s so great to see you. Dinner at the wharf sounds great!” Cynthia was crestfallen. Her daydreams of tram rides and ice cream sundaes evaporated in an instant. Plus, she hated seafood and she could just imagine how bored she would be listening to the adults talk all night. But then her father continued: “But not tonight. Cynthia and I have a special date planned, don’t we?” He winked at Cynthia and grabbed her hand and they ran out of the door and continued with what was an unforgettable night in San Francisco. As it happens, Cynthia’s father was the management thinker Stephen R. Covey (author of The Seven Habits of Highly Effective People) who had passed away only weeks before Cynthia told me this story. So it was with deep emotion she recalled that evening in San Francisco. His simple decision “Bonded him to me forever because I knew what mattered most to him was me!” she said.5 One simple answer is we are unclear about what is essential. When this happens we become defenceless. On the other hand, when we have strong internal clarity it is almost as if we have a force field protecting us from the non-essentials coming at us from all directions. With Rosa it was her deep moral clarity that gave her unusual courage of conviction. With Stephen it was the clarity of his vision for the evening with his loving daughter. In virtually every instance, clarity about what is essential fuels us with the strength to say no to the non-essentials. Stephen R. Covey, one of the most respected and widely read business thinkers of his generation, was an Essentialist. Not only did he routinely teach Essentialist principles – like “The main thing is to keep the main thing the main thing” – to important leaders and heads of state around the world, he lived them.6 And in this moment of living them with his daughter he made a memory that literally outlasted his lifetime. Seen with some perspective, his decision seems obvious. But many in his shoes would have accepted the friend’s invitation for fear of seeming rude or ungrateful, or passing up a rare opportunity to dine with an old friend. So why is it so hard in the moment to dare to choose what is essential over what is non-essential?

I wish I could answer your question. All I can say is that all of us, humans, witches, bears, are engaged in a war already, although not all of us know it. Whether you find danger on Svalbard or whether you fly off unharmed, you are a recruit, under arms, a soldier." "Well, that seems kinda precipitate. Seems to me a man should have a choice whether to take up arms or not." "We have no more choice in that than in whether or not to be born." "Oh, I like choice, though," he said. "I like choosing the jobs I take and the places I go and the food I eat and the companions I sit and yarn with. Don't you wish for a choice once in a while ?" She considered, and then said, "Perhaps we don't mean the same thing by choice, Mr. Scoresby. Witches own nothing, so we're not interested in preserving value or making profits, and as for the choice between one thing and another, when you live for many hundreds of years, you know that every opportunity will come again. We have different needs. You have to repair your balloon and keep it in good condition, and that takes time and trouble, I see that; but for us to fly, all we have to do is tear off a branch of cloud-pine; any will do, and there are plenty more. We don't feel cold, so we need no warm clothes. We have no means of exchange apart from mutual aid. If a witch needs something, another witch will give it to her. If there is a war to be fought, we don't consider cost one of the factors in deciding whether or not it is right to fight. Nor do we have any notion of honor, as bears do, for instance. An insult to a bear is a deadly thing. To us... inconceivable. How could you insult a witch? What would it matter if you did?" "Well, I'm kinda with you on that. Sticks and stones, I'll break yer bones, but names ain't worth a quarrel. But ma'am, you see my dilemma, I hope. I'm a simple aeronaut, and I'd like to end my days in comfort. Buy a little farm, a few head of cattle, some horses...Nothing grand, you notice. No palace or slaves or heaps of gold. Just the evening wind over the sage, and a ceegar, and a glass of bourbon whiskey. Now the trouble is, that costs money. So I do my flying in exchange for cash, and after every job I send some gold back to the Wells Fargo Bank, and when I've got enough, ma'am, I'm gonna sell this balloon and book me a passage on a steamer to Port Galveston, and I'll never leave the ground again." "There's another difference between us, Mr. Scoresby. A witch would no sooner give up flying than give up breathing. To fly is to be perfectly ourselves." "I see that, ma'am, and I envy you; but I ain't got your sources of satisfaction. Flying is just a job to me, and I'm just a technician. I might as well be adjusting valves in a gas engine or wiring up anbaric circuits. But I chose it, you see. It was my own free choice. Which is why I find this notion of a war I ain't been told nothing about kinda troubling." "lorek Byrnison's quarrel with his king is part of it too," said the witch. "This child is destined to play a part in that." "You speak of destiny," he said, "as if it was fixed. And I ain't sure I like that any more than a war I'm enlisted in without knowing about it. Where's my free will, if you please? And this child seems to me to have more free will than anyone I ever met. Are you telling me that she's just some kind of clockwork toy wound up and set going on a course she can't change?" "We are all subject to the fates. But we must all act as if we are not, or die of despair. There is a curious prophecy about this child: she is destined to bring about the end of destiny. But she must do so without knowing what she is doing, as if it were her nature and not her destiny to do it. If she's told what she must do, it will all fail; death will sweep through all the worlds; it will be the triumph of despair, forever. The universes will all become nothing more than interlocking machines, blind and empty of thought, feeling, life...

must be said for the “Latter-day Saints” (these conceited words were added to Smith’s original “Church of Jesus Christ” in 1833) that they have squarely faced one of the great difficulties of revealed religion. This is the problem of what to do about those who were born before the exclusive “revelation,” or who died without ever having the opportunity to share in its wonders. Christians used to resolve this problem by saying that Jesus descended into hell after his crucifixion, where it is thought that he saved or converted the dead. There is indeed a fine passage in Dante’s Inferno where he comes to rescue the spirits of great men like Aristotle, who had presumably been boiling away for centuries until he got around to them. (In another less ecumenical scene from the same book, the Prophet Muhammad is found being disemboweled in revolting detail.) The Mormons have improved on this rather backdated solution with something very literal-minded. They have assembled a gigantic genealogical database at a huge repository in Utah, and are busy filling it with the names of all people whose births, marriages, and deaths have been tabulated since records began. This is very useful if you want to look up your own family tree, and as long as you do not object to having your ancestors becoming Mormons. Every week, at special ceremonies in Mormon temples, the congregations meet and are given a certain quota of names of the departed to “pray in” to their church. This retrospective baptism of the dead seems harmless enough to me, but the American Jewish Committee became incensed when it was discovered that the Mormons had acquired the records of the Nazi “final solution,” and were industriously baptizing what for once could truly be called a “lost tribe”: the murdered Jews of Europe. For all its touching inefficacy, this exercise seemed in poor taste. I sympathize with the American Jewish Committee, but I nonetheless think that the followers of Mr. Smith should be congratulated for hitting upon even the most simpleminded technological solution to a problem that has defied solution ever since man first invented religion.

It was Day Three, Freshman Year, and I was a little bit lost in the school library,looking for a bathroom that wasn't full of blindingly shiny sophomores checking their lip gloss. Day Three.Already pretty clear on the fact that I would be using secondary bathrooms for at least the next three years,until being a senior could pass for confidence.For the moment, I knew no one,and was too shy to talk to anyone. So that first sight of Edward: pale hair that looked like he'd just run his hands through it, paint-smeared white shirt,a half smile that was half wicked,and I was hooked. Since, "Hi,I'm Ella.You look like someone I'd like to spend the rest of my life with," would have been totally insane, I opted for sitting quietly and staring.Until the bell rang and I had to rush to French class,completely forgetting to pee. Edward Willing.Once I knew his name, the rest was easy.After all,we're living in the age of information. Wikipedia, iPhones, 4G ntworks, social networking that you can do from a thousand miles away.The upshot being that at any given time over the next two years, I could sit twenty feet from him in the library, not saying a word, and learn a lot about him.ENough, anyway, for me to become completely convinced that the Love at First Sight hadn't been a fluke. It's pretty simple.Edward matched four and a half of my If My Prince Does, In Fact, Come Someday,It Would Be Great If He Could Meet These Five Criteria. 1. Interested in art. For me, it's charcoal. For Edward, oil paint and bronze. That's almost enough right there. Nice lips + artist= Ella's prince. 2. Not afraid of love. He wrote, "Love is one of two things worth dying for.I have yet to decide on the second." 3.Or of telling the truth. "How can I believe that other people say if I lie to them?" 4.Hot. Why not?I can dream. 5.Daring. Mountain climbing, cliff dying, defying the parents. Him, not me. I'm terrified of an embarrassing number of things, including heights, convertibles, moths, and those comedians everyone loves who stand onstage and yell insults at the audience. 5, subsection a. Daring enough to take a chance on me.Of course, in the end, that No. 5a is the biggie. And the problem. No matter how muuch I worshipped him,no matter how good a pair we might have been,it was never, ever going to happen. To be fair to Edward,it's not like he was given an opportunity to get to know me. I'm not stupid.I know there are a few basic truths when it comes to boys and me. Truth: You have to talk to a boy-really talk,if you want him to see past the fact that you're not beautiful. Truth: I'm not beautiful. Or much of a conversationalist. Truth: I'm not entirely sure that the stuff behind the not-beautiful is going to be all that alluring, either. And one written-in-stone, heartbreaking truth about this guy. Truth:Edward Willing died in 1916.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.

About two years ago," Cymbra went on, "Wolf conceived the idea of an alliance between Norse and Saxon to stand against the Danes.He thought such an alliance would be best confirmed by a marriage between himself and me.This did he propose in a letter to my brother. With the help of a traitorous house priest, Father Elbert, Daria intercepted that letter and stole Hawk's seal as well. She sent back to Wolf a refusal in Hawk's name and mine that not merely rejected the alliance but also insulted him deeply. His repsonse was all too predictable, although it is certain Daria herself never thought of it." "What did he do?" Rycca asked,trying very hard not to sound breathless. Cymbra smiled in fond memory. "Wolf came to Essex and took me by stealth. We were married as I told you and only then did he send word to Hawk as to where I could be found. Naturally, my brother was very angry and concerned. He came to Sciringesheal, where I did my utmost to convince him that I was happily wed,which certainly was true but unfortunately he did not believe. So are men ever stubborn. One thing led to another and Hawk spirited me back to Essex. Winter set in and it was months before Wolf could follow.During that time, Hawk realized his mistake. Once Wolf arrived, all was settled amicably, which was a good thing because this little one"-she smiled at her drowsy son-"had just been norn and I was in no mood to put up with any more foolishness on the part of bull-headed men. It was while we were at Hawkforte, waiting as I regained strength to return home, that Wolf suggested Hawk and Dragon should also make marriages for the alliance." "Such suggestion I am sure they both heartily welcomed," Rycca said sardonically. Cymbra laughed. "About as much as they would being boiled in oil.Hawk was especially bad. He had been married years ago when he was very young and had no good memories of the experience. But I must say, Krysta brought him round in far shorter time than I would have thought possible." "Do you have any idea how she did it?" Rycca ventured,hoping not to sound too desperately curious. "Oh,I know exactly how." Cymbra looked at her new sister-in-law and smiled. "She loved him." "Loved him? That was all it took?" "Well,to be fair,I think she also maddened, irked, frustrated, and bewildered him. All that certainly helped.But I will leave Krysta to tell her own story,as I am sure she will when opportunity arises.

She dances, She dances around the burning flames with passion, Under the same dull stars, Under the same hell with crimson embers crashing, Under the same silver chains that wires, All her beauty and who she is inside, She's left with the loneliness of human existence, She's left questioning how she's survived, She's left with this awakening of brutal resilience, Her true beauty that she denies, As much she's like to deny it, As much as it continues to shine, That she doesn't even have to admit, Because we all know it's true, Her glory and success, After all she's been through, Her triumph and madness, AND YET, SHE STANDS. Broken legs- but she's still standing, Still dancing in this void, You must wonder how she's still dancing, You must wonder how she's not destroyed, She doesn't even begin to drown within the flames, But little do you realize, Within these chains, She weeps and she cries, But she still goes on, And just you thought you could stop her? You thought you'd be the one? Well, let me tell you, because you thought wrong. Nothing will ever silence her, Because I KNOW, I know that she is admiringly strong, Her undeniable beauty, The triumph of her song, She's shining bright like a ruby, Reflecting in the golden sand, She's shining brighter like no other, She's far more than human or man, AND YET, SHE STANDS. She continues to dance with free-spirit, Even though she's locked in these chains, Though she never desired to change it, Even throughout the agonizing pain, Throughout all the distress, Anxiety, depression, tears and sorrow, She still dances so beautify in her dress, She looks forward to tomorrow, Not because of a fresh start but a new page, A new day full of opportunities, Despite being trapped in her cage, She still smiles after being beaten so brutally, A smile that could brighten anyone's day, She's so much more than anyone could ask for, She's so much more than I could ever say, She's a girl absolutely everyone should adore, She never gets in the way, Even after her hearts been broken, Even after the way she has been treated, After all these severe emotions, After all all the blood she's bled, AND YET, SHE STANDS. Even if sometimes she wonders why she's still here, She wonders why she's not dead, But there's this one thing that had been here throughout every tear, Throughout the blazing fire leaving her cheeks cherry red, Everyday this thing has given her a place to exist, This thing, person, these people, Like warm sunlight it had so softly kissed, The apples of her cheeks, Even when she's feeling feeble, Always there at her worst and at her best Because of you and all the other people, She has this thing deep inside her chest, That she will cherish forever, Even once you're gone, Because today she smiles like no other, Even when the sun sets at dawn, Because today is the day, She just wants you to remember, In dark and stormy weather, It gets better. And after what she's been through she knows, Throughout the highs and the lows, Because of you and all others, After crossing the seas, She has come to understand, You have formed this key, This key to free her from this land, This endless gorge that swallowed her, Her and other men, She had never knew, nor had she planned, That because of you, She's free. AND YET, THIS VERY DAY, SHE STILL DANCES, EVEN IN THE RAIN.

to be open and straightforward about their needs for attention in a social setting. It is equally rare for members of a group in American culture to honestly and openly express needs that might be in conflict with that individual’s needs. This value of not just honestly but also openly fully revealing the true feelings and needs present in the group is vital for it’s members to feel emotional safe. It is also vital to keeping the group energy up and for giving the feedback that allows it’s members to know themselves, where they stand in relation to others and for spiritual/psychological growth. Usually group members will simply not object to an individual’s request to take the floor—but then act out in a passive-aggressive manner, by making noise or jokes, or looking at their watches. Sometimes they will take the even more violent and insidious action of going brain-dead while pasting a jack-o’-lantern smile on their faces. Often when someone asks to read something or play a song in a social setting, the response is a polite, lifeless “That would be nice.” In this case, N.I.C.E. means “No Integrity or Congruence Expressed” or “Not Into Communicating Emotion.” So while the sharer is exposing his or her vulnerable creation, others are talking, whispering to each other, or sitting looking like they are waiting for the dental assistant to tell them to come on back. No wonder it’s so scary to ask for people’s attention. In “nice” cultures, you are probably not going to get a straight, open answer. People let themselves be oppressed by someone’s request—and then blame that someone for not being psychic enough to know that “Yes” meant “No.” When were we ever taught to negotiate our needs in relation to a group of people? In a classroom? Never! The teacher is expected to take all the responsibility for controlling who gets heard, about what, and for how long. There is no real opportunity to learn how to nonviolently negotiate for the floor. The only way I was able to pirate away a little of the group’s attention in the school I attended was through adolescent antics like making myself fart to get a few giggles, or asking the teacher questions like, “Why do they call them hemorrhoids and not asteroids?” or “If a number two pencil is so popular, why is it still number two,” or “What is another word for thesaurus?” Some educational psychologists say that western culture schools are designed to socialize children into what is really a caste system disguised as a democracy. And in once sense it is probably good preparation for the lack of true democratic dynamics in our culture’s daily living. I can remember several bosses in my past reminding me “This is not a democracy, this is a job.” I remember many experiences in social groups, church groups, and volunteer organizations in which the person with the loudest voice, most shaming language, or outstanding skills for guilting others, controlled the direction of the group. Other times the pain and chaos of the group discussion becomes so great that people start begging for a tyrant to take charge. Many times people become so frustrated, confused and anxious that they would prefer the order that oppression brings to the struggle that goes on in groups without “democracy skills.” I have much different experiences in groups I work with in Europe and in certain intentional communities such as the Lost Valley Educational Center in Eugene, Oregon, where the majority of people have learned “democracy skills.” I can not remember one job, school, church group, volunteer organization or town meeting in mainstream America where “democracy skills” were taught or practiced.