Onto The Next Journey Quotes

Life’s shrouded crossing seems to jump off with a hunger to take a blood-quickening journey, a desire to search for enchantment over the next hillock. We launch our feral voyage with a primitive pulsation to explore unknown lands and a desire to become acquainted with both village people and sophisticated ancient civilizations. Along the way, we will meet friends and foes. In our lightest moments, we will make love to a beautiful mate under a canopy of stars. In the darkest hours, we will fret about how to evade danger and scheme how best to conquer our enemies. The rainbow of experiences that we endure will undoubtedly bemuse, bruise, batter, and occasionally sully us. These hard on the hide shards of experience will also reveal our polychromatous character. By undertaking vivid encounters in the wilderness, with any luck, we will discover a numinous interior world. With immersion into a myriad of life shaping experiences, an undeterred person will stumble onto a path leading to personal illumination. The passage of liberation that a crusader must inevitably endure leads to a shocking psychological transformation, a spiritual overhaul allowing the seeker to finally overcome infantile images and febrile delusions that would otherwise continue to derail their fervent urge to forge an emergent personality, acquire wisdom, and attain bliss.

And it did occur to me, as I gazed up at the jagged shadows of Mount Yongma's peak, that I might not survive the icy journey if I followed. Still, my feet moved forward, one step after the next. Not because of fearlessness -- no, my stomach ached with terror. I followed the officers because the moment I'd grabbed onto Woorim's hand, trying to pull her out of danger, her destiny had bound itself to mine. I had seen desperation gleam in her eyes and I had touched her wound. How could I forget? How could I turn away?

I’ve no intention of sitting by the fire on such a beautiful day,” Loki sad. “Then let us walk in the woods.” “Walk? Wouldn’t you rather ride with me?” “I couldn’t keep up.” “No,” he said, grasping her elbow gently. “With me. On Heror.” He whistled loudly and Heror turned and walked toward them. A shiver of fear frosted her skin. She was uncomfortable on horseback - preferred her feet on the ground-let alone a fast powerful beast like Heror with Loki at the reins. “I’m not sure…” “Didn’t you say you would keep me company? Come.” “Must we go very fast?” Loki laughed his wild laugh. “Of course we must!” With swift grace, he mounted Heror, then put down his hand for her. “Come, Aud. Don’t be frightened. You may trust me.” Trust Loki? Aud almost laughed. She wondered if Vidar would appreciate her actions when she told him this evening. “Very well,’ she said. She tied her skirts around her hips and, reaching up, allowed Loki to help her onto Heror’s back. “Hold on tight,” Loki said, slapping her thigh playfully. Aud needed no prompting. She locked her arms about his waist, her hands tight over his hollow stomach. No warmth emanated from his body. His black hair caught against her cheek and lip. She screwed her eyes tightly closed. Heror need little encouragement from Loki. Almost as soon as they were settled, he sped off like lightning. Aud cracked open one eye to see where they were going, but hurriedly closed it when the branches of the wood loomed close enough to terrify her and the shadows between the trees flew past like wild ghosts. She tightened her grip on Loki’s ribs wishing they were not so narrow and cool. From time to time, she could feel his body shake with mad laughter. Their journey, while it probably only lasted twenty minutes, seemed interminable as she willed him and willed him to slow down. Finally she felt Loki pull on Heror’s reins. The horse slowed to a walk, and she ventured to open her eyes. They had left the woods and were entering a sunlit field of waving grass, daisies and orange hawkweed. Heror stopped, they dismounted and Loki sent the horse off to cool down. Aud’s legs were shaking too much to stand so she sank into the grass, feeling the warm sunshine fill her hair. Loki sat next to her and began idly to pick daisies. “Did you enjoy our ride, Aud?” “No,” she answered, taking a deep breath and stilling her trembling hands. “I’ll try harder on the way home,” He said reaching over to twine a daisy in her hair.

Life is a little like getting on a bus with loads of passengers who are already on when you get on. A bus to nowhere but going with absolute certainty to nowhere or so it seems to you. And, you somehow secure a seat and think as long as you sit quietly, you might be allowed to stay till the destination, whatever it may be. You wonder if you could buy a more secure seat if you become the life and soul of the bus, since then nobody will want you to get off. So, you try. There are people you like on the bus, some you cannot bear to be around with. People keep getting on. The bus is overcrowded. You watch some who gracefully get down, some who literally jump off the running bus and others who are abruptly forced off the bus. You feel sorry for those who have been forced off, happy you are still there. You must be special then for that privilege. You sit there thinking if you are quiet and decent, and minding your business or counting your beads, you should be ok, not realising that you could be the next. There is deep down a fear that you could be, but you hope that all what you had done since you got on would guarantee a longer passage to nowhere. Maybe, to a better destination? Where could the bus be going? Who will be getting off next? Will it be you? What is this strange journey with passengers you cannot choose, stops you cannot decide and destination unknown. Suddenly you cannot bear this torture anymore. This meaningless journey with atrocious company to nowhere. And, you sit there in this tumbling, roller coaster ride, hanging onto dear life and swear to yourself that you will enjoy the journey while it lasts. Amidst it all, the question arises... who am I who is sitting here on the bus on a ride to nowhere? And, you sit there... waiting, pretending, dreaming, smiling, laughing... living a little, dying a little, hoping your stop is not the next and wondering what if it is.

As he gazed at the sun-darkened, battle-worn warriors before him, he decided that he would rather fight a hundred enemies by himself than have to stand up in public and risk the disapproval of others. Until the moment he opened his mouth, Eragon was not sure what he was going to say. Once he started, the words seemed to pour out of their own accord, but he was so tense, he could not remember much of what he said. The speech passed in a blur; his main impressions were of heat and sweat, the groans of the warriors when they learned of Nasuada’s fate, the ragged cheers when he exhorted them to victory, and the general roar from the crowd when he finished. With relief, he jumped down from the back of the wagon to where Arya and Orik were waiting next to Saphira. As he did, his guards formed a circle around the four of them, shielding them from the crowd and holding back those who wished to speak with him. “Well done, Eragon!” said Orik, clapping him on the arm. “Was it?” Eragon asked, feeling dazed. “You were most eloquent,” said Arya. Eragon shrugged, embarrassed. It intimidated him to remember that Arya had known most of the leaders of the Varden, and he could not help but think that Ajihad or his predecessor, Deynor, would have done a better job with the speech. Orik pulled on his sleeve. Eragon bent toward the dwarf. In a voice barely loud enough to be heard over the crowd, Orik said, “I hope that whatever you find is worth the trip, my friend. Take care you don’t get yourselves killed, eh?” “I’ll try not to.” To Eragon’s surprise, Orik grabbed him by the forearm and pulled him into a rough embrace. “May Gûntera watch over you.” As they separated, Orik reached over and slapped the palm of his hand against Saphira’s side. “And you as well, Saphira. Safe journeys to the both of you.” Saphira responded with a low hum. Eragon looked over at Arya. He suddenly felt awkward, unable to think of anything but the most obvious things to say. The beauty of her eyes still captivated him; the effect she had on him never seemed to lessen. Then she took his head in her hands, and she kissed him once, formally, on the brow. Eragon stared at her, dumbstruck. “Guliä waíse medh ono, Argetlam.” Luck be with you, Silverhand. As she released him, he caught her hands in his own. “Nothing bad is going to happen to us. I won’t let it. Not even if Galbatorix is waiting for us. If I have to, I’ll tear apart mountains with my bare hands, but I promise, we’re going to make it back safely.” Before she could respond, he let go of her hands and climbed onto Saphira’s back.

Standing, balanced precariously on the narrow top of a drainpipe, you had to give a good leap up to grab hold of the narrow ledge, and then swing your whole body up and over. It took some guts, and a cool head for heights. Get it wrong and the fall was a long one, onto concrete. In an attempt to make it harder, the school security officers had put barbed wire all around the lip of the roof to ensure such climbs were “impossible.” (This was probably installed after Ran Fiennes’s escapades onto the dome all those years earlier.) But in actual fact the barbed wire served to help me as a climber. It gave me something else to hold on to. Once on the roof, then came the crux of the climb. Locating the base of the lightning conductor was the easy bit, the tough bit was then committing to it. It held my weight; and it was a great sense of achievement clambering into the lead-lined small bell tower, silhouetted under the moonlight, and carving the initials BG alongside the RF of Ran Fiennes. Small moments like that gave me an identity. I wasn’t just yet another schoolboy, I was fully alive, fully me, using my skills to the max. And in those moments I realized I simply loved adventure. I guess I was discovering that what I was good at was a little off-the-wall, but at the same time recognizing a feeling in the pit of my stomach that said: Way to go, Bear, way to go. My accomplice never made it past the barbed wire, but waited patiently for me at the bottom. He said it had been a thoroughly sickening experience to watch, which in my mind made it even more fun. On the return journey, we safely crossed one college house garden and had silently traversed half of the next one. We were squatting behind a bush in the middle of this housemaster’s lawn, waiting to do the final leg across. The tutor’s light was on, with him burning the midnight oil marking papers probably, when he decided it was time to let his dog out for a pee. The dog smelled us instantly, went bananas, and the tutor started running toward the commotion. Decision time. “Run,” I whispered, and we broke cover together and legged it toward the far side of the garden. Unfortunately, the tutor in question also happened to be the school cross-country instructor, so he was no slouch. He gave chase at once, sprinting after us across the fifty-meter dash. A ten-foot wall was the final obstacle and both of us, powered by adrenaline, leapt up it in one bound. The tutor was a runner but not a climber, and we narrowly avoided his grip and sprinted off into the night. Up a final drainpipe, back into my open bedroom window, and it was mission accomplished. I couldn’t stop smiling all through the next day.

In the shock of the moment, I gave some thought to renting a convertible and driving the twenty-seven hundred miles back alone. But then I realized I was neither single nor crazy. The acting director decided that, given the FBI’s continuing responsibility for my safety, the best course was to take me back on the plane I came on, with a security detail and a flight crew who had to return to Washington anyway. We got in the vehicle to head for the airport. News helicopters tracked our journey from the L.A. FBI office to the airport. As we rolled slowly in L.A. traffic, I looked to my right. In the car next to us, a man was driving while watching an aerial news feed of us on his mobile device. He turned, smiled at me through his open window, and gave me a thumbs-up. I’m not sure how he was holding the wheel. As we always did, we pulled onto the airport tarmac with a police escort and stopped at the stairs of the FBI plane. My usual practice was to go thank the officers who had escorted us, but I was so numb and distracted that I almost forgot to do it. My special assistant, Josh Campbell, as he often did, saw what I couldn’t. He nudged me and told me to go thank the cops. I did, shaking each hand, and then bounded up the airplane stairs. I couldn’t look at the pilots or my security team for fear that I might get emotional. They were quiet. The helicopters then broadcast our plane’s taxi and takeoff. Those images were all over the news. President Trump, who apparently watches quite a bit of TV at the White House, saw those images of me thanking the cops and flying away. They infuriated him. Early the next morning, he called McCabe and told him he wanted an investigation into how I had been allowed to use the FBI plane to return from California. McCabe replied that he could look into how I had been allowed to fly back to Washington, but that he didn’t need to. He had authorized it, McCabe told the president. The plane had to come back, the security detail had to come back, and the FBI was obligated to return me safely. The president exploded. He ordered that I was not to be allowed back on FBI property again, ever. My former staff boxed up my belongings as if I had died and delivered them to my home. The order kept me from seeing and offering some measure of closure to the people of the FBI, with whom I had become very close. Trump had done a lot of yelling during the campaign about McCabe and his former candidate wife. He had been fixated on it ever since. Still in a fury at McCabe, Trump then asked him, “Your wife lost her election in Virginia, didn’t she?” “Yes, she did,” Andy replied. The president of the United States then said to the acting director of the FBI, “Ask her how it feels to be a loser” and hung up the phone.

I glanced over and saw Wyatt glaring at me. Journey’s “Lovin’ Touchin’, Squeezin’” was playing on the radio. “What?” I asked. “You secretly hate me, don’t you.” He gestured toward the radio. “You can’t stand the thought of me taking a much needed nap and leaving you to drive without conversation. You’re torturing me with this sappy stuff.” “It’s Journey. I love this song.” Wyatt mumbled something under his breath, picked up the CD case, and started looking through it. He paused with a choked noise, his eyes growing huge. “You’re joking, Sam. Justin Bieber? What are you, a twelve-year old girl?” There’s gonna be one less lonely girl, I sang in my head. That was a great song. How could he not like that song? Still, I squirmed a bit in embarrassment. “A twelve-year old girl gave me that CD,” I lied. “For my birthday.” Wyatt snorted. “It’s a good thing you’re a terrible liar. Otherwise, I’d be horrified at the thought that a demon has been hanging out with a bunch of giggling pre-teens.” He continued to thumb through the CDs. “Air Supply Greatest Hits? No, no, I’m wrong here. It’s an Air Supply cover band in Spanish.” He waved the offending CD in my face. “Sam, what on earth are you thinking? How did you even get this thing?” “Some tenant left it behind,” I told him. “We evicted him, and there were all these CDs. Most were in Spanish, but I’ve got a Barry Manilow in there, too. That one’s in English.” Wyatt looked at me a moment, and with the fastest movement I’ve ever seen, rolled down the window and tossed the case of CDs out onto the highway. It barely hit the road before a semi plowed over it. I was pissed. “You asshole. I liked those CDs. I don’t come over to your house and trash your video games, or drive over your controllers. If you think that will make me listen to that Dubstep crap for the next two hours, then you better fucking think again.” “I’m sorry Sam, but it’s past time for a musical intervention here. You can’t keep listening to this stuff. It wasn’t even remotely good when it was popular, and it certainly hasn’t gained anything over time. You need to pull yourself together and try to expand your musical interests a bit. You’re on a downward spiral, and if you keep this up, you’ll find yourself friendless, living in a box in a back alley, stinking of your own excrement, and covered in track marks.” I looked at him in surprise. I had no idea Air Supply led to lack of bowel control and hard core drug usage. I wondered if it was something subliminal, a kind of compulsion programmed into the lyrics. Was Russell Hitchcock a sorcerer? He didn’t look that menacing to me, but sorcerers were pretty sneaky. Even so, I was sure Justin Bieber was okay. As soon as we hit a rest stop, I was ordering a replacement from my iPhone.

If you think that your walk with God has somehow stalled of late, just ask yourself whether or not you have been hanging onto something of your past. Something which has held you back from walking into your future. Be prepared to let go of whatever you had in your past, even the good parts. Be prepared to let God take hold of the driving seat of your life, and take you onto the next part of your journey. Don't become a relic of the past, but become a visionary for your future!

They pulled up to 195 Madison Street - a tall narrow six-story redbrick and limestone-trimmed tenement house indistinguishable from all the tenement houses on all the other streets of tenements. The bars and ladders of a fire escape ran up the left side of the building; sooty stone scrolls, shields, and flowers framed the second- and third-story windows. This was the place where they had to live? Two blocks from the commercial madness of East Broadway; two blocks from the filthy snout of the East River, smelling of fish, ships, and garbage; three blocks from the brain-rattling racket of the elevated train; three blocks from the playground of the Henry Street Settlement; practically in the shadow of the construction side of the twin-towered Manhattan Bridge. Every three blocks they passed more people than the entire population of Rakov. Half a million Jews packed the one and a half square miles of the Lower East Side in 1909; 702 people per acre in the densest acres. It was one of the most crowded places on earth, and all of them seemed to be swarming outdoors on the June afternoon that Gishe Sore and her family arrived. Aside from the crisscross steel girders of the Manhattan Bridge at the end of the street, it was all tenement houses as far as she could see. Tenements and bodies. In every room of every building, bodies fought for a ray of light and a sip of air. Bodies slept four to a bed and on two chairs pushed together; bodies sat hunched over sewing machines in parlors and sunless back bedrooms and at kitchen tables heaped with cloth and thread; bodies ate, slept, woke, and cleared out for the next shift of bodies to cycle through. Toilets in the hall or in courtyard outhouses; windows opening, if they opened at all, onto fetid air shafts; no privacy; no escape from the racket and smell of neighbors; no relief from summer heat or blasting winter furnaces. This was the place her American children had brought them to live?

In that vanishing point, neither of us speaks. Language is crushed. We are anyway too busily engaged building structures within ourselves that might house our spirits, for the pressure here is immense, a weight of rock and time bearing down upon us from every direction with an intensity I have never experienced before, turning us fast to stone. It is a fascinating and terrible place, and not one that can be borne for long. We return to the edge of the ruckle, knowing we must pass back through it – and there lies the end of our thread, our white clue. Without it we could hardly retrace our route through the boulder labyrinth. It would be like memorizing a fifty-word tongue-twister on the way down and then reciting it in reverse on the way back up. I lie down to lead, I follow the thread, and each tiny room in the ruckle opens onto the next as it should, in turn, in order. I pass through the last of the gaps, and as I lift myself into the entry shaft I

a man approached me once with a manuscript. He felt it could be the Next Big Thing if it had the right agent. It featured a toddler he’d left after a failed relationship. The book’s opening had him arriving home in happier times, which meant verbatim dialogue between ‘Mommeeeee’ and ‘Daddeeeeee’ and ‘Widdle babieeeeeee’. It was as heartbreaking to read as the man’s relationship must have been to live, but in a bad way. And the man wasn’t crazy. He loved books, was well read – but his writing in this case played thunderous notes on an inner piano that the rest of us just don’t have. It’s not to say the story couldn’t be beautifully told, that it couldn’t give us those feelings – but it would have to build that piano first. It means the energy from our feelings can’t always be spat directly onto a page, except to write a letter we never send. That energy instead has to propel us through the journey of writing as well as we can. It means we have to be able to stand back and see our theme in all its dimensions. It means the book about the psycho lover also shows his good qualities and isn’t a straight assassination. Before starting to write we need to assure ourselves that we’re not out to settle a score (or if we are, to make sure we do it symbolically or indirectly and with craft), and that we’re not stuck in a feeling-land where little Archie’s first birthday party would feel just as amazing to everyone else as it did to us. Nobody is interested in little Archie unless something big happens at the party.

My eyes about popped from their sockets; I couldn’t believe what I was seeing. I immediately lost all of my professionalism as Bea and I both exclaimed simultaneously, 'HOLY #@*!' The metal vaginal speculum fell from my hands and clanked onto the tile floor. The top of an infant’s head was clearly visible with a nice crop of dark hair on the scalp..... I then had to inform her of the reality that, not only was she pregnant, she was about ready to deliver a baby and the birth would probably occur within the next few minutes." (Page 223)

The Connecticut River March 2, 1704 Temperature 10 degrees The Indians, it seemed, had paused here on their journey south from Canada to go hunting before the battle. Under the snow were stored the carcasses of twenty moose. Twenty! Eben had to count them himself before he could believe it, and even then, he could not believe it. Eben was no hunter. If he’d gotten one moose, it would have been pure luck. But for this war party to have killed twenty, dragged every huge carcass here so there would be feasting on the journey home--Eben was filled with respect as much as hunger. The Indians made several bonfires and built spits to cook entire haunches. They chopped the frozen moose meat, and Thorakwaneken and Tannhahorens sharpened dozens of thin sticks and shoved small cubes of moose meat onto these skewers. The women and children were each handed a stick to cook. The men were kept under watch, but at last their hands were freed and they too were allowed to eat. The prisoners were too hungry to wait for the meat to cook through and wolfed it down half raw. They ripped off strips for the littlest ones, who ate like baby birds: open mouths turned up, bolting one morsel, calling loudly for the next. When the captives had eaten until their stomachs ached, they dried stockings and moccasins and turned themselves in front of the flames, warming each side, while the Indians not on watch gathered around the largest bonfire, squatting to smoke their pipes and talk. The smell of their tobacco was rich and comforting. The wounded were put closest to the warmth, and hurt English found themselves sharing flames with hurt Mohawk and Abenaki and Huron. One of the Sheldon boys had frozen his toes. His Indian came over to look but shook his head. There was nothing to be done. Ebenezer Sheldon could limp to Canada or give up. “Guess I’ll limp,” said Ebenezer, grinning.

About four in the afternoon, Everest time—twenty-two hours into the storm—the miracle occurred: I opened my eyes. Several improbable, if not impossible, events would follow in succession. I would stand and struggle alone back to High Camp. Next day I’d stand again and negotiate the Lhotse Face. Then there would be the highest-altitude helicopter rescue ever. Those were the big things. The miracle was a quiet thing: I opened my eyes and was given a chance to try. In my confused state, I at first believed that I was warm and comfortable in my bed at home, with Texas sunlight streaming in through the window. But as my head cleared I saw my gloveless hand directly in front of my face, a gray and lifeless thing. I smashed it onto the ice. It bounced, making a sound like a block of wood. This had the marvelous effect of focusing my attention: I am not in my own bed. I am somewhere on the mountain—I don’t know where. I can’t see at any distance, but I know that I am alone. It would take a while to recapture the previous night in my mind. When I did, I assumed the others all were rescued and that for some reason I was overlooked, left behind. Was it something I said? Innately, I knew that the cavalry was not coming. If they were going to be there, they already would have been there. I was on my own. One mystery still unsolved is why I no longer was lying next to Yasuko. She remained where Stuart Hutchison and the Sherpas found, and left, us that morning. But I awoke from the coma alone and a good distance away that afternoon. I can only surmise that sometime between morning and late day I semi-revived and somehow made my way (perhaps fifty yards) in the direction of High Camp before collapsing again.

Madame Egloff, who stood, hands held out in front of her, expressing her admiration. ‘Please make the alterations, Madame, and have the gowns sent round to Brown’s Hotel by the weekend.’ Half an hour later, when they left Madame Egloff’s salon, Sophie had been dressed and pinned into each of the garments Matty had chosen, and promises had been made to deliver the clothes to the hotel by Saturday morning at the latest. * Monday morning saw them at Paddington Station being conducted to a private compartment on the train. Sophie had never travelled in such style before, being more used to the uncomfortable rowdiness of a third-class carriage, but Matty had insisted. ‘I always travel this way,’ she said. ‘The journey is quite tiring enough without being crammed in next to crying children and shrill women.’ Having directed the porter to place their luggage in the guard’s van, Matty had settled herself into their compartment with a copy of the new Murray’s Magazine, which she had bought from a news-stand at the station. Beside her on the seat was a hamper, provided by Brown’s, with the food and drink they would need for the journey. As the train drew out of the station and started its long journey west, Sophie felt keyed up with anxious anticipation and was grateful for the comforting presence of Hannah, ensconced on the other side of the compartment. Dressed in her new plaid travelling dress, with a matching hat perched on her head, Sophie knew she was a different person from the one who had sat at her dying mother’s bedside, holding her hand. No longer a young girl on the brink of adulthood... but who? There had been too much change in her life in the past weeks that she still had to come to terms with. Who am I? she wondered. I don’t feel like me! She looked across at Hannah, so familiar, so safe, huddled in a corner, her eyes shut as she dozed, and Sophie felt a wave of affection flood through her. Dear Hannah, she thought, I’m so glad you came too. When they had left Madame Egloff, Matty had taken Sophie for afternoon tea at Brown’s. Looking round the famous tea room, with its panelled walls, its alcoved fireplace and its windows giving onto Albemarle Street, Sophie

The next summer, accompanied by a friend in an equally undersized sailboat, I made the seven-mile crossing to Long Island. We swam gleefully, uninvited and unnoticed, in the outdoor pool of a stately Gatsby-type house with a sloping green lawn lined by bright beds of flowers. On our way home and scarcely a mile from Larchmont Harbor, we were stopped by the Coast Guard. A pockmarked, humorless man in an orange jumpsuit asked our ages, carefully logged our names and addresses onto a clipboard, and called our parents. It hadn’t occurred to us to think about the distance or the danger. We were simply heading for another shore, propelled by a spirit that reminds me of Joseph Conrad’s words: “I remember my youth and the feeling that will never come back any more—the feeling that I could last for ever, outlast the sea, the earth, and all men.

The sad part of loving someone is the memories will always be there, no matter the situation or timing; seeing them will instantly make you remember, and you will feel it, every emotion you last left things. That doesn't mean it's real. You let go and left it all behind you. Don't let it control you into thinking they have control over you. When you see them, remember the reasons you left and where you're at now, and compare the differences in why you decided to leave. Keep remembering until you're no longer mad, upset, or sad. You'll be able to look at them and smile, wishing them the best because the pain they brought upon you is no longer holding you from happiness. You're happier now without them, and you need to remember that. Remember, there's no point in holding onto grudges that only affect you in the end. So the next time you see them, look at them; you'll remember everything intensely and feel nothing.

Of course I will - my name is not a secret. I am Eloura; I am a book-weaver, a story-spinner, a protector, a collector and a brewer of fine tea. I navigate vast stretches of water to find my way onto different shores, each one an unopened book. Decades might pass between one journey and the next, sometimes centuries, but I always find my way between the stories and back again.

As crazy as all of this may sound to you, I know that our brains are able to control so many things depending on how we think about something. About twenty years ago, a business partner and I taught real estate investing seminars. One of the most significant factors that affects someone’s success in real estate, or any other endeavor, is belief. I’ve heard it said that if you believe you can or if you believe you can’t, either way, you’re right. Suppose you really honestly believe that you’ll succeed in real estate or any other endeavor. In that case, you’re about 1,000 times more likely to put in the effort and stick with it. If you don’t believe you’re going to succeed, then most people put in next to no effort to basically prove themselves right when nothing happens. At our seminars, we would demonstrate this by teaching the concept of “Spots.” We explained that according to an ancient methodology, we all have a weak spot and a strong spot. Speaking in a strong, confident voice, we’d say, “Here’s your strong spot right here,” and demonstrate this by touching the center of our forehead. “You also have a weak spot” (speaking in a softer, weaker voice). “It’s located in the soft fleshly spot right here behind your ear.” We again demonstrated and encouraged them to follow along. Then to give it a little emphasis, we added, “Careful, don’t push it too much, or you’ll get really weak!” Then we said, “We’ll show you how this actually works,” and invited one of the stronger-looking participants up onto the stage. We’d touch the person in their “strong” spot and ask them to hold their arm straight out to the side. “Now I’m going to push down on your arm, and I want you to resist me as much as you can.” We’d push down with a decent amount of effort, and our client’s arm would not budge down at all. “Now I’m going to touch your weak spot” (touching the person behind their ear). “And watch as I’m now able to push their arm completely down.” The crazy thing is that no matter how hard the subject tries to hold their arm up, after touching their “weak” spot, it drops right down with much less effort than during the first attempt. Then we said, “Now I want you to prove this to yourself. Pair up with the person next to you to test this out for yourself.” The room would buzz with the sounds of people talking as they discovered that the strong and weak spots really did, for the most part, work. Then we would switch the spots. “Isn’t it crazy that just because we told you to push on the strong spot behind your ear, that made you really strong? And when we told you to push on the weak spot in the middle of your forehead, that made you really weak?” we’d say. “No, no, you’ve got them backward!” the crowd would shout at us. At which point, we’d demonstrate that the spots worked just as well if you switched them, finally telling them, “We actually made all this up—but it works anyway!” What you tell yourself and what you believe really does make a difference. I don’t know if this helps to explain why I was hiking the Appalachian Trail. I was passionately committed to the belief that if I hiked the entire Appalachian Trail, then my foot and leg were going to have to be better. Each day that I hiked, with every mile further north that I went, heck, with every single step I took, I was reclaiming my life. I know that anything is possible. My adventure on the trail proved this to me each and every day. 14 May—Finding a Buddy You Can’t Avoid Pain, But You Can Choose to Overcome it. —Paulo Coelho Two and a half hours after leaving Shenandoah National Park, I arrived home.

The thermostat was important, of course, but it occupied only a tiny fraction of the customer journey: 10% of our customers’ experience was the website, advertising, packaging, and in-store display: first we had to convince people to buy it or at least consider and research it. 10% was installation: following the instructions to get it onto your wall with minimal nervousness and power outages. 10% was looking at and touching the device: it had to be beautiful so people would want it in their homes. But after a week it learned what you liked and when you were away, so you didn’t really need to touch it much. If we did our job right, customers would only interact with it here and there, during unexpected cold snaps or heat waves. 70% of the customer experience was on people’s phones or laptops: you’d open the app to turn up the heat on the way home, or you’d see how long the AC was on in Energy History, or you’d tweak your schedule. Then you’d check your email and see a summary of how much energy you used that month. And if you had an issue, you’d go to our website and use the online troubleshooter or read a support article. If we didn’t execute well on any one of these parts of the customer experience, Nest would have failed. Each phase of the journey has to be great in order to move customers naturally into the next, to overcome the moments of friction between them.