Not In My Vocabulary Quotes

Good gracious, he was sexy—a word that had not existed in my personal vocabulary until that moment. This guy was sexy like it was his job or something.

Retirement is not in my vocabulary. They aren't going to get rid of me that way.

The way his voice wraps around my name makes me wish the only word in his entire vocabulary was 'Sky'.

Xenial' is a word which refers to the giving of gifts to strangers. . . . I know that having a good vocabulary doesn't guarantee that I'm a good person. . . . But it does mean I've read a great deal. And in my experience, well-read people are less likely to be evil.

Cussing doesn’t come from a lack of vocabulary – I know all the other words. None of them speak the same language that my fucking heart does.

I know that having a good vocabulary doesn't guarantee that I'm a good person, but it does mean I've read a great deal. And in my experience, well-read people are less likely to be evil.

Im haunted a little this evening by feelings that have no vocabulary and events that should be explained in dimensions of lint rather than words. Ive been examining half-scraps of my childhood. They are pieces of distant life that have no form or meaning. They are things that just happened like lint.

The limits of my language are the limits of my universe.

I want you to let go. i want you to submit. I want to make you lose your mind. I want you to be so far gone that the only word left in your vocabulary is my name.

It would probably strip my flesh while giving me vocabulary lessons. I'd be dead but smarter. How's that for glass half full?

there was a time before you but I can't remember it now a time before your beauty and I were formally introduced I'm sure I lived without you but I don't remember how can't imagine living without these feelings you've produced just one glance and my life was redrawn just one word and my vocabulary changed I asked the time and you said 'what's the hurry?' you asked my name and I almost forgot

Cam laughed. "You know, my grandmother always said no woman with a decent vocabulary would resort to profanity." Kori huffed. "My grandmother said, 'Get the hell out of my house, bitch, before I throw you out on your ass.

Its funny how certain objects convey a message -- my washer and dryer, for example. They can't speak, of course, but whenever I pass them they remind me that I'm doing fairly well. "No more laundromat for you," they hum. My stove, a downer, tells me every day that I can't cook, and before I can defend myself my scale jumps in, shouting from the bathroom, "Well, he must be doing something. My numbers are off the charts." The skeleton has a much more limited vocabulary and says only one thing: "You are going to die.

By reading so much, my vocabulary automatically improved along with my comprehension.

Okay is no longer a word in my vocabulary.

My only defense is the acquisition of vocabulary.

A backup plan means somewhere in my head, I think I might fail and that word is not in my vocabulary. Plus I'm too talented to fail.

Ironic, is it not, that the great Divinicus Nex cowers in fear from that which should be her fated prey? A decidedly diametric circumstance." What? It's irritating when the monster hunting you has a better vocabulary than your own. Maybe it could do my eulogy?

I'm graduating and she corrected my vocabulary the other day. I said I felt nauseous, and she said the word I wanted was nauseated. Fucked me up, bro. Didn't know there was a difference.

I don’t have enough gross words in my gross vocabulary to describe how gross that gross thought is. Gross.

I am working out the vocabulary of my silence.

Damn Jeremy, you need to work on your vocabulary. So many good names to call me and the best you could come up with is bitch? Give me the salamander before you hurt yourself." "Suck my dick...whore!

Akhirnya, ada beberapa hal yang aku nggak ahli, kan, K? I can't tell you how I love you. That's just—way beyond my vocabulary.

Happiness is so rarely a part of my vocabulary, because for me it's so fleeting

I'm tired of my life, my clothes, the things I say. I'm hacking away at the surface, as at some kind of gray ice, trying to break through to what is underneath or I am dead. I can feel the surface trembling—it seems ready to give but it never does. I am uninterested in current events. How can I justify this? How can I explain it? I don't want to have the same vocabulary I've always had. I want something richer, broader, more penetrating and powerful.

I use the word love loosely, and only because my vocabulary is unequal to the task of describing the precise nature of that maze, that forest of feelings

For the first time in my life, I realized telling the truth was way different from finding the truth, and finding the truth had everything to do with revisiting and rearranging words. Revisiting and rearranging words didn't only require vocabulary; it required will, and maybe courage. Revised word patterns were revised thought patterns. Revised thought patterns shaped memory. I knew, looking at all those words, that memories were there, I just had to rearrange, add, subtract, sit, and sift until I found a way to free the memory.

It's when I'm around some people that my entire vocabulary goes on vacation. Like now, when Dave's walking next to me wearing an old black singlet and board shorts and the tattoo of a bird on his wrist, every single word in my head except "no" and "huh" is lying somewhere on a beack getting a suntan

Right!" "Right!" "You can get there!" "I can get there!" "You're a natural at counting to two!" "I'm a nat'ral at counting to two!" "If you can count to two, you can count to anything!" "If I can count to two, I can count to anything!" "And then the world is your mollusc!" "My mollusc! What's a mollusc?

When I wake up in the morning… I don’t think, wow, how can I make her love me more? How can I have my way with her? I, I, I? Not in my vocabulary. In fact, I’m a big fan of the letter u. I eat, I think of you. I drink, I drink to you. I cry, so you don’t have to. I’d die, for you to live. And I’d survive with a broken heart only if it meant mending yours.” - Nixon

Erase from your vocabulary the word “someday.” Do not save things for “special occasions.” Take into account the fact that every day is special. Every day is a gift that we must appreciate and be thankful for. Wear your attractive clothes, wear your nice perfume, use your fine silverware and dishes, and drink from your expensive crystal glasses … just because. Live every day to the fullest and savor every minute of it.

My opinion was that if hogs are biting you so often that you have to stop and make up a specific word for it, maybe lack of vocabulary is not your most pressing problem.

As you can see, the words fair play are not in my vocabulary. Well, they are in my vocabulary, but only to say that they aren’t.

I was attracted to Robert's work because his visual vocabulary was akin to my poetic one, even if we seemed to be moving toward different destinations. Robert always would tell me, "Nothing is finished until you see it.

From the corner of my eye I saw her. Of course this chance encounter with Rebecca wasn’t serendipitous. (I’m not throwing that word out there to illustrate my broad vocabulary, but rather to show that I am a John Cusack fan). 


I collapsed on to the ground and broke down in tears. Screw you. Go to hell, you fuckers. I wish I had a greater vocabulary to fully express the extent of my pain and hatred. But I don't. I'm just pathetic. That's all I am.

My language limitations here are real. My vocabulary is adequate for writing notes and keeping journals but absolutely useless for an active moral life. If I really knew this language, there would surely be in my head, as there is in Webster's or the Dictionary of American Slang, that unreducible verb designed to tell a person like me what to do next.

I followed the trail out of the room, invigorated by the possibility of reinventing my own body. The meaning was mine, as long as I was with those who had the vision and vocabulary to understand my creation.

I am a complete slave to vocabulary, I ought to have named my cat Roget.

The Forgotten Dialect of the Heart How astonishing it is that language can almost mean, and frightening that it does not quite. Love, we say, God, we say, Rome and Michiko, we write, and the words get it all wrong. We say bread and it means according to which nation. French has no word for home, and we have no word for strict pleasure. A people in northern India is dying out because their ancient tongue has no words for endearment. I dream of lost vocabularies that might express some of what we no longer can. Maybe the Etruscan texts would finally explain why the couples on their tombs are smiling. And maybe not. When the thousands of mysterious Sumerian tablets were translated, they seemed to be business records. But what if they are poems or psalms? My joy is the same as twelve Ethiopian goats standing silent in the morning light. O Lord, thou art slabs of salt and ingots of copper, as grand as ripe barley lithe under the wind's labor. Her breasts are six white oxen loaded with bolts of long-fibered Egyptian cotton. My love is a hundred pitchers of honey. Shiploads of thuya are what my body wants to say to your body. Giraffes are this desire in the dark. Perhaps the spiral Minoan script is not language but a map. What we feel most has no name but amber, archers, cinnamon, horses, and birds.

If you care about being thought credible and intelligent, do not use complex language where simpler language will do. My Princeton colleague Danny Oppenheimer refuted a myth prevalent among undergraduates about the vocabulary that professors find most impressive. In an article titled "Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words Needlessly," he showed that couching familiar ideas in pretentious language is taken as a sign of poor intelligence and low credibility.

Devising a vocabulary for gardening is like devising a vocabulary for sex. There are the correct Latin names, but most people invent euphemisms. Those who refer to plants by Latin name are considered more expert, if a little pedantic.

I am finding I like my new vocabulary. Cock, pussy, and fuck. My three new favorite English words. I want to shove my cock in her pussy and fuck her hard.

In hell it is difficult to tell people from other people.

It’s when I’m around some people that my entire vocabulary goes on vacation. Like now

I was searching for a vocabulary with which to make sense of death, to find a way to begin defining myself and inching forward again. The privilege of direct experience had led me away from literary and academic work, yet now I felt that to understand my own experiences, I would have to translate them back into language. Hemingway described his process in similar terms: acquiring rich experiences, then retreating to cogitate and write about them. I needed words to go forward.

Gansey despised raising his voice (in his head, his mother said, People shout when they don't have the vocabulary to whisper), but he heard it happening despite himself and so, with effort, he kept his voice even. "Not like this. At least you have a place to go. 'End of the world'... What is your problem, Adam? I mean, is there something about my place that's too repugnant for you to imagine living there? Why is it that everything kind I do is pity to you? Everything is charity. Well, here it is: I'm sick of tiptoeing around your principles." "God, I'm sick of your condescension, Gansey," Adam said. "Don't try to make me feel stupid. Who whips out repugnant? Don't pretend you're not trying to make me feel stupid." "This is the way I talk. I'm sorry your father never taught you the meaning of repugnant. He was too busy smashing your head against the wall of your trailer while you apologized for being alive." Both of them stopped breathing. Gansey knew he'd gone too far. It was too far, too late, too much. Adam shoved open the door. "Fuck you, Gansey. Fuck you," he said, voice low and furious. Gansey close his eyes. Adam slammed the door, and then he slammed it again when the latch didn't catch. Gansey didn't open his eyes. He didn't want to see if people were watching some kid fight with a boy in a bright orange Camaro and an Aglionby jumper. Just then he hated his raven-breasted uniform and his loud car and every three- and four-syllable word his parents had used in casual conversation at the dinner table and he hated Adam's hideous father and Adam's permissive mother and most of all, most of all, he hated the sound of Adam's last words, playing over and over. He couldn't stand it, all of this inside him. In the end, he was nobody to Adam, he was nobody to Ronan. Adam spit his words back at him and Ronan squandered however many second chances he gave him. Gansey was just a guy with a lot of stuff and a hole inside him that chewed away more of his heart every year. They were always walking away from him. But he never seemed able to walk away from them. Gansey opened his eyes. The ambulance was still there, but Adam was gone.

Also, loquacious?" I arched a brow. "Trying to impress me with your big vocabulary?" "Since you're unwilling to check out my big cock, I thought it second best.

How to repulse a demon (an old problem)? The demons, especially if they are demons of language (and what else could they be?) are fought by language. Hence I can hope to exorcise the demonic word which is breathed into my ears (by myself) if I substitute for it (if I have the gifts of language for doing so) another, calmer word (I yield to euphemism). Thus: I imagined I had escaped from the crisis at last, when behold -- favored by a long car trip -- a flood of language sweeps me away, I keep tormenting myself with the thought, desire, regret, and rage of the other; and I add to these wounds the discouragement of having to acknowledge that I am falling back, relapsing; but the French vocabulary is a veritable pharmacopoeia (poison on one side, antidote on the other): no, this is not a relapse, only a last soubresaut, a final convulsion of the previous demon.

At least we both know how shitty the world is. You wearing a beard as a mask to disguise it. I wearing my tired smile. I don't see how you do it. One hundred thousand university students marching with you. Toward A necessity which is not love but is a name.

I also say "Boy" a lot. Partly because I have a lousy vocabulary and partly because I act quite young for my age sometimes. I was sixteen then, and I'm seventeen now, and some times I act like I'm about thirteen. It's really ironical, because I'm six foot two and a half and I have gray hair.

Oh, Jesus,” he said, wheezing with the effort it took to control himself. He wiped his eyes with the back of his hand. “You little innocent. I’m fluent in French, but it isn’t my first language.” It was plain by the mortified expression in those green eyes that she didn’t understand, so he explained. “Baby , if I can still think clearly enough to speak French, then I’m not totally involved in what I’m doing. It may sound pretty , but it doesn’t mean any thing. Men are different from women; the more excited we are, the more like cavemen we sound. I could barely speak English with you, much less French. As I remember, my vocabulary deteriorated to a few short, explicit words, ‘fuck’ being the most prominent.” To his amazement, she blushed, and he smiled at this further evidence of her charming prudery. “Go to sleep,” he said gently. “Lindsey didn’t even rate a replay.

Cannot imagine your life without her in it? Would kill if anyone hurt her? Would die if you ever lost her? Can’t breathe or sleep without seeing her face? Love, I thought. A word so alien to my vocabulary, yet it seemed I had lived with it in me since the age of nine. Love

Here's my using dickwad in a sentence. Greg is such a dickwad, he locks his car in the Pagoda Pizza parking lot. (No. That isn't a real Vocab word.)

Patient isn’t exactly a word in my vocabulary

Dad!' I'd complain when I lost track of what he was saying. 'Speak English.' 'Megyn, I will not lower my vocabulary to meet yours,' he said. 'You must raise yours to meet mine.

All that time and money for your fancy education, you’d think your vocabulary would’ve improved by now. English isn’t even my first language and I’m practically Shakespeare compared to you.

I’m as bouge as the next person. My mother was a waitress and my father was a bartender. People think I went to Yale and shit, because I have a vocabulary and I wear a suit. I wear a suit because I aspire to wear a fuckin’ suit. I didn’t work my whole fuckin’ life to wear a Hello Kitty fuckin’ wifebeater up here.

If a man is only as good as his word, then I want to marry a man with a vocabulary like yours. The way you say dicey and delectable and octogenarian in the same sentence — that really turns me on. The way you describe the oranges in your backyard using anarchistic and intimate in the same breath. I would follow the legato and staccato of your tongue wrapping around your diction until listening become more like dreaming and dreaming became more like kissing you. I want to jump off the cliff of your voice into the suicide of your stream of consciousness. I want to visit the place in your heart where the wrong words die. I want to map it out with a dictionary and points of brilliant light until it looks more like a star chart than a strategy for communication. I want to see where your words are born. I want to find a pattern in the astrology. I want to memorize the scripts of your seductions. I want to live in the long-winded epics of your disappointments, in the haiku of your epiphanies. I want to know all the names you’ve given your desires. I want to find my name among them, ‘cause there is nothing more wrecking sexy than the right word. I want to thank whoever told you there was no such thing as a synonym. I want to throw a party for the heartbreak that turned you into a poet. And if it is true that a man is only as good as his word then, sweet jesus, let me be there the first time you are speechless, and all your explosive wisdom becomes a burning ball of sun in your throat, and all you can bring yourself to utter is, oh god, oh god.

The phrase, "I love you" has become a part of a relationship's everyday vocabulary. It is said so much, nobody ever really means it. That's why, when I say "I love you," I mean it from the bottom of my heart.

In my experience - and this is a very awkward way to put it, since I don't really know what the word experience means - the strangest people in one's life are the people one has known and loved, still know and will always love. Here, both I and the vocabulary are both in trouble, for strangest does not imply stranger. A stranger is a stranger is a stranger, simply, and you watch the stranger to anticipate his next move. But the people who elicit from you a depth of attention and wonder which we helplessly call love are perpetually making moves which cannot possibly be anticipated. Eventually, you realize that it never occurred to you to anticipate their next move, not only because you couldn't but because you didn't have to: it was not a question of moving on the next move, but simply, of being present. Danger, true, you try to anticipate and you prepare yourself, without knowing it, to stand in the way of death. For the strangest people in the world are those people recognized, beneath one's senses, by one's soul - the people utterly indispensable for one's journey.

Lethargy. It's a word I know, because it's in one of my father's favorite expressions. Lethargy breeds lethargy. It means the more you lie around doing nothing, the more you want to lie around doing nothing. Your limbs and your mind feel so heavy that it becomes a major effort just to lift your arm to channel surf.

Notes and chords have become my second language and, more often than not, that vocabulary expresses what I feel when language fails me. The guitar is my conscience, too - whenever I've lost my way, it's brought me back to center; whenever I forget, it reminds me why I'm here.

Wasn’t it strange that a poem, written in my vocabulary and as a result of my own thoughts or observations, could, when it was finished, manage to show me something I hadn’t already known? Sometimes, when I tried very hard to listen to what the poem I was writing was trying to tell me, I felt the way I imagined godly people felt when they were trying to discern God’s will. “Write this,” the poem would sometimes consent to say, and I’d revel in a joy to rival the saints’ that Poetry—this mysterious presence I talked about and professed belief in—might truly be real.

no was a bad word in my hone no was met with the lash erased from our vocabulary beaten out of our backs till we became well-behaved kids who obediently nodded to yes to everything when he climbed on top of me every part of my body wanted to reject it but i couldn't say no to save my life when i tried to scream all that escaped me was silence i heard no pounding her fist on the roof of my mouth begging to let her out but i had not put up the exit sign never built the emergency staircase there was no trapdoor for no to escape from i want to ask all the parents and guardians a question what use was obedience then when there were hands that were not mine inside me - how can i verbalize consent as an adult if i was never taught to as a child

As a child, when I came across a word I didn’t know, I didn’t stop reading the story to look it up, I just went on reading. And after I had come across the word in several books, I knew what it meant; it had been added to my vocabulary. This still happens.

…I still have some respect. Respect for those who read. For those who snatch important time from their lives so as to construct a new one. Nothing is more powerful than reading; no one is a greater liar than he who holds that reading a book is a passive gesture…Reading is a dangerous act, because it gives shape and dimension to words, it incarnates and disperses them in all directions. It turns everything upside down and makes change and tickets and lint fall out of the pockets of the world…to know is the first step toward change. My respect goes to those people who don’t throw these stories away, who don’t neglect them, who make them their own. Those who feel the words on their skin, who carve them in their flesh, who build a new vocabulary – they are altering the direction of the world, because they have understood how to be in it.

...What I recall is this: this native people he lived with, deep in the jungle - their language had dozens of words for rain. Because it was so common to them, you see. Where they lived, it rained almost constantly. Several times a day. So they had words for light rain, and heavy rain, and pounding rain. Something like eighteen different terms for storms, and a whole classification system for mist." "Why are you telling me this?" His touch skimmed lightly down her arm. "Because I'm standing here, wanting to give you fitting compliment, but my paltry vocabulary fails me. I think what I need is a scientific excursion. I need to venture deep into some jungle where beauty takes the place of rain. Where loveliness itself falls from the sky at regular intervals. Dots every surface, saturates the ground, hangs like vapor in the air. Because the way you look right now..." His gaze cought hers in the reflection. "They'd have a word for it there.

My daughter accepted without comment the fact that she wasn't going to age. The peculiar thing about the whole business in her case was the fact that she really didn't. Beldin and the twins and I had all achieved the appearance of a certain maturity. We picked up wrinkles and grey hair and a distinguished look. Pol didn't...I guess a sorcerer is supposed to look distinguished and wise, and that implies wrinkles and grey hair. A woman with grey hair and wrinkles is called a crone, and I don't think Pol would have liked that very much. Maybe we all wound up looking the way we thought we ought to look. My brothers and I thought we should look wise and venerable. Pol didn't mind the wise part, but "venerable" wasn't in her vocabulary. I might want to investigate that someday. The notion that we somehow create ourselves in intriguing.

Marked.” My face was on fire, my limbs shaking. “All of you. I will take all of you out with my own bare hands!” There was laughter building in Bram’s voice as he responded. “As cute as I’m sure that would be, your attempt…if we thought the people who might try to trace that chip could make you absolutely, one hundred percent safe, I would carry you to them and hand you over myself.” I gingerly rested my fingertips against my forehead, breathing deeply, trying to calm myself down. “There are some very bad men out to get you, Miss Dearly.” “You have got to be kidding me.” “By the way, you have quite the vocabulary, for a princess.” He still sounded amused. This statement was random enough to get my attention. “Princess?” I asked, confused. “You know, a princess. A New Victorian girl.” My lips parted to fire off another question before it clicked. “You’re a Punk.” “Born and bred.” “Fantastic.

But, of course, what mattered most of all was my deep-seated hatred of authority, my monstrous individualism, my lawlessness. No word in my vocabulary expressed deeper hatred than the word INTERFERENCE. But Christianity placed at the centre what then seemed to me a transcendental Interferer. If its picture were true then no sort of 'treaty with reality' could ever be possible. There was no region even in the innermost depth of one's soul (nay, there least of all) which one could surround with a barbed wire fence and guard with a notice No Admittance. And that was what I wanted; some area, however small, of which I could say to all other beings, 'This is my business and mine only.

I stared back at him, trying to think of a way to explain how I'd eradicated the word "want" from my vocabulary long ago and replaced it with "need." It made life so much easier that way, blowing away all the unnecessary and distracting clutter from a life of purpose, much like I imagined a storm sweeping away anything not strong enough to withstand the struggle.

there was a time before you but I can't remember it now a time before your beauty and I were formally introduced I'm sure I lived without you but I don't remember how can't imagine living without these feelings you've produced just once glance and my life was redrawn just one word and my vocabulary changed I asked the time and you said what's the hurry? you asked my name and I almost forgot

You know how your brain turns to mush? How it starts when you’re pregnant? You laugh, full of wonder and conspiracy, and you chide yourself, Me and my pregnancy brain! Then you give birth and your brain doesn’t return? But you’re breast-feeding, so you laugh, as if you’re a member of an exclusive club? Me and my nursing brain! But then you stop nursing and the terrible truth descends: Your good brain is never coming back. You’ve traded vocabulary, lucidity, and memory for motherhood. You know how you’re in the middle of a sentence and you realize at the end you’re going to need to call up a certain word and you’re worried you won’t be able to, but you’re already committed so you hurtle along and then pause because you’ve arrived at the end but the word hasn’t? And it’s not even a ten-dollar word you’re after, like polemic or shibboleth, but a two-dollar word, like distinctive, so you just end up saying amazing? Which is how you join the gang of nitwits who describe everything as amazing.

When I see teenagers out in public with their families, holding back, refusing to walk with mom and dad, ashamed to be seen as part of a family, I have to admit that I have acted that way myself, at times, with regard to my Christian inheritance. A hapless and mortally embarrassed adolescent lurked behind the sophisticated mask I wrote in my twenties: faith was something for little kids and grandmas, not me.

I have just come from the East End,” he said. “Something about the stories disturbed me, for more than the obvious reasons. I went there to have a look about for myself. And what happened last night proves my theory. There have been many murders recently—all of women, women who . . .” “Prostitutes,” Tessa said. “Quite,” Gabriel said. “Tessa has such an extensive vocabulary,” Will said. “It is one of the most attractive things about her. Shame about yours, Gabriel.” “Will, listen to me.” Gabriel allowed himself a long sigh. “Spoon!” James said, running at his uncle Gabriel and jabbing him in the thigh. Gabriel mussed the boy’s hair affectionately. “You’re such a good boy,” he said. “I often wonder how you could possibly be Will’s.” “Spoon,” James said, leaning against his uncle’s leg lovingly. “No, Jamie,” Will urged. “Your honorable father has been impugned. Attack, attack!

I just don’t understand how you can get so much comfort from a religion whose language does so much harm.”…I realized that what troubled me most was her use of the word “comfort,” so in my reply I addressed that first. I said that I didn’t think it was comfort I was seeking, or comfort that I’d found. Look, I said to her, as a rush of words came to me. As far as I’m concerned, this religion has saved my life, my husband’s life, and our marriage. So it’s not comfort that I’m talking about but salvation.

I remember when I was probably about ten years old I had a pen pal, and writing letters back and forth with him was one of my favorite things to do. His name was Steve and he lived in one of those huge mansions that's so big it has a name. It was called the Louisiana State Penitentiary, and he told me it was even bigger than the mayor's mansion. We'd send letters back and forth and he'd ask me to send him my favorite books and small pieces of metal or wood that were lying around and all the money I could find in my house. And I'd gather them all up and put cute little stickers of cats on the packages and send them away. It was so fun. Eventually we stopped writing because I moved to another city and he moved out to live on his own. He called it "solitary confinement." I was always so impressed by his vocabulary.

One of the most common platitudes we heard was that “words failed.” But words were not failing us at all. It was not true that there was no way to describe our experience. We had plenty of language to talk to each other about the horror of what was happening, and talk we did. If there was a communication problem it was that there were too many words; they were far too heavy and too specific to be inflicted upon others. If something was failing it was the functionality of routine, platitudinous language—the comforting clichés were now inapplicable and perfectly useless. We instinctively protected other people from the knowledge we possessed; we let them think that words failed, because we knew they didn’t want to be familiar with the vocabulary we used daily. We were sure they didn’t want to know what we did; we didn’t want to know it either.

Stephen had been put to sleep in his usual room, far from children and noise, away in that corner of the house which looked down to the orchard and the bowling-green, and in spite of his long absence it was so familiar to him that when he woke at about three he made his way to the window almost as quickly as if dawn had already broken, opened it and walked out onto the balcony. The moon had set: there was barely a star to be seen. The still air was delightfully fresh with falling dew, and a late nightingale, in an indifferent voice, was uttering a routine jug-jug far down in Jack's plantations; closer at hand and more agreeable by far, nightjars churred in the orchard, two of them, or perhaps three, the sound rising and falling, intertwining so that the source could not be made out for sure. There were few birds that he preferred to nightjars, but it was not they that had brought him out of bed: he stood leaning on the balcony rail and presently Jack Aubrey, in a summer-house by the bowling-green, began again, playing very gently in the darkness, improvising wholly for himself, dreaming away on his violin with a mastery that Stephen had never heard equalled, though they had played together for years and years. Like many other sailors Jack Aubrey had long dreamed of lying in his warm bed all night long; yet although he could now do so with a clear conscience he often rose at unChristian hours, particularly if he were moved by strong emotion, and crept from his bedroom in a watch-coat, to walk about the house or into the stables or to pace the bowling-green. Sometimes he took his fiddle with him. He was in fact a better player than Stephen, and now that he was using his precious Guarnieri rather than a robust sea-going fiddle the difference was still more evident: but the Guarnieri did not account for the whole of it, nor anything like. Jack certainly concealed his excellence when they were playing together, keeping to Stephen's mediocre level: this had become perfectly clear when Stephen's hands were at last recovered from the thumb-screws and other implements applied by French counter-intelligence officers in Minorca; but on reflexion Stephen thought it had been the case much earlier, since quite apart from his delicacy at that period, Jack hated showing away. Now, in the warm night, there was no one to be comforted, kept in countenance, no one could scorn him for virtuosity, and he could let himself go entirely; and as the grave and subtle music wound on and on, Stephen once more contemplated on the apparent contradiction between the big, cheerful, florid sea-officer whom most people liked on sight but who would have never been described as subtle or capable of subtlety by any one of them (except perhaps his surviving opponents in battle) and the intricate, reflective music he was now creating. So utterly unlike his limited vocabulary in words, at times verging upon the inarticulate. 'My hands have now regained the moderate ability they possessed before I was captured,' observed Maturin, 'but his have gone on to a point I never thought he could reach: his hands and his mind. I am amazed. In his own way he is the secret man of the world.

Have you missed me?" he asked. "What do you think?" she evaded smoothly-but not smoothly enough, because he chuckled. "Good.How much?" "Is your ego in need of bolstering today?" she countered lightly. "Yep." "Really,why?" "Because I got shot down by a beautiful twenty-three-year-old, and I can't seem to get her out of my mind." "That's too bad," Lauren said, trying unsuccessfully to hide the joy in her voice. "Isn't it," he mocked. "She's like a thorn in my side,a blister on my heel. She has the eyes of an angel, a body that drugs my mind, the vocabulary of an English professor and a tongue like a scalpel." "Thanks,I think." His hands glided up her arms, then curved around her shoulders, tightening as he drew her to within a few inches of his chest. "And," he added. "I like her.

If anyone in your publishing life were to argue against a particular book or a career aspiration for reasons you had not already pondered and rejected after careful analysis, if they dazzled you with brilliant new considerations, then you’d have to back off and revisit your decisions. But what I was told never dazzled me. For example, I was often advised, by different people, that my work would never gain a big audience because my vocabulary was too large.

A man who under the influence of mental pain or unbearably oppressive suffering sends a bullet through his own head is called a suicide; but for those who give freedom to their pitiful, soul-debasing passions in the holy days of spring and youth there is no name in man's vocabulary. After the bullet follows the peace of the grave: ruined youth is followed by years of grief and painful recollections. He who has profaned his spring will understand the present condition of my soul. I am not yet old, or grey, but I no longer live. Psychiaters tell us that a solider, who was wounded at Waterloo, went mad, and afterwards assured everybody - and believed it himself - that he had died at Waterloo, and that what was now considered to be him was only his shadow, a reflection of the past. I am now experiencing something resembling this semi-death..

Speaking of novels,’ I said, ‘you remember we decided once, you, your husband and I, that Proust’s rough masterpiece was a huge, ghoulish fairy tale, an asparagus dream, totally unconnected with any possible people in any historical France, a sexual travestissement and a colossal farce, the vocabulary of genius and its poetry, but no more, impossibly rude hostesses, please let me speak, and even ruder guests, mechanical Dostoevskian rows and Tolstoian nuances of snobbishness repeated and expanded to an unsufferable length, adorable seascapes, melting avenues, no, do not interrupt me, light and shade effects rivaling those of the greatest English poets, a flora of metaphors, described—by Cocteau, I think—as “a mirage of suspended gardens,” and, I have not yet finished, an absurd, rubber-and-wire romance between a blond young blackguard (the fictitious Marcel), and an improbable jeune fille who has a pasted-on bosom, Vronski’s (and Lyovin’s) thick neck, and a cupid’s buttocks for cheeks; but—and now let me finish sweetly—we were wrong, Sybil, we were wrong in denying our little beau ténébreux the capacity of evoking “human interest”: it is there, it is there—maybe a rather eighteenth-centuryish, or even seventeenth-centuryish, brand, but it is there. Please, dip or redip, spider, into this book [offering it], you will find a pretty marker in it bought in France, I want John to keep it. Au revoir, Sybil, I must go now. I think my telephone is ringing.

Fuck off, bitch," the girl stood too and was shooting arrows through her eyes, but I just smiled. "Fuck off, Bitch?" I mimicked and forced a laugh. "If you want a slanging match with me, I suggest you broaden your vocabulary considerably before uttering another word and giving me further reason to believe that you came from a settlement of inbred idiots."  The girl turned pink under her thick layer of foundation.  "Do yourself a favour and sit down." I shook my head, "You won't win with me." I spat.

this native people he lived with, deep in the jungle—their language had dozens of words for rain. Because it was so common to them, you see. Where they lived, it rained almost constantly. Several times a day. So they had words for light rain, and heavy rain, and pounding rain. Something like eighteen different terms for storms, and a whole classification system for mist.” “Why are you telling me this?” His touch skimmed idly down her arm. “Because I’m standing here, wanting to give you a fitting compliment, but my paltry vocabulary fails me. I think what I need is a scientific excursion. I need to venture deep into some jungle where beauty takes the place of rain. Where loveliness itself falls from the sky at regular intervals. Dots every surface, saturates the ground, hangs like vapor in the air. Because the way you look, right now . . .” His gaze caught hers in the reflection. “They’d have a word for it there.

Poshlust,” or in a better transliteration poshlost, has many nuances, and evidently I have not described them clearly enough in my little book on Gogol, if you think one can ask anybody if he is tempted by poshlost. Corny trash, vulgar clichés, Philistinism in all its phases, imitations of imitations, bogus profundities, crude, moronic, and dishonest pseudo-literature—these are obvious examples. Now, if we want to pin down poshlost in contemporary writing, we must look for it in Freudian symbolism, moth-eaten mythologies, social comment, humanistic messages, political allegories, overconcern with class or race, and the journalistic generalities we all know. Poshlost speaks in such concepts as “America is no better than Russia” or “We all share in Germany’s guilt.” The flowers of poshlost bloom in such phrases and terms as “the moment of truth,” “charisma,” “existential” (used seriously), “dialogue” (as applied to political talks between nations), and “vocabulary” (as applied to a dauber). Listing in one breath Auschwitz, Hiroshima, and Vietnam is seditious poshlost. Belonging to a very select club (which sports one Jewish name—that of the treasurer) is genteel poshlost. Hack reviews are frequently poshlost, but it also lurks in certain highbrow essays. Poshlost calls Mr. Blank a great poet and Mr. Bluff a great novelist. One of poshlost’s favorite breeding places has always been the Art Exhibition; there it is produced by so-called sculptors working with the tools of wreckers, building crankshaft cretins of stainless steel, Zen stereos, polystyrene stinkbirds, objects trouvés in latrines, cannonballs, canned balls. There we admire the gabinetti wall patterns of so-called abstract artists, Freudian surrealism, roric smudges, and Rorschach blots—all of it as corny in its own right as the academic “September Morns” and “Florentine Flowergirls” of half a century ago. The list is long, and, of course, everybody has his bête noire, his black pet, in the series. Mine is that airline ad: the snack served by an obsequious wench to a young couple—she eyeing ecstatically the cucumber canapé, he admiring wistfully the hostess. And, of course, Death in Venice. You see the range.

More people should visit Antarctica, metaphorically speaking, on their own. That is one of the conclusions I have reached, one of my recommendations: explore something, even if it's just a bookshelf. Make a stab in the dark. Read off the beaten path. Your attention is precious. Be careful of other people trying to direct how you dispense it. Confront your own values. Decide what it is you are looking for an then look for it. Perform connoisseurship. We all need to create our own vocabulary of appreciation, or we are trapped by the vocabulary of others.

There are congregations on nearly every corner. I'm not sure we need more churches. What we need is a church. I say one church is better than fifty. I have tried to remove the plural form churches from my vocabulary, training myself to think of the church as Christ did, and as the early Christians did. The metaphors for her are always singular – a body, a bride. I heard one gospel preacher say it like this, as he really wound up and broke a sweat: "We've got to unite ourselves as one body. Because Jesus is coming back, and he's coming back for a bride not a harem.

It must be this overarching commitment to what is really an abstraction, to one's children right or wrong, that can be even more fierce than the commitment to them as explicit, difficult people, and that can consequently keep you devoted to them when as individuals they disappoint. On my part it was this broad covenant with children-in-theory that I may have failed to make and to which I was unable to resort when Kevin finally tested my maternal ties to a perfect mathematical limit on Thursday. I didn't vote for parties, but for candidates. My opinions were as ecumenical as my larder, then still chock full of salsa verde from Mexico City, anchovies from Barcelona, lime leaves from Bangkok. I had no problem with abortion but abhorred capital punishment, which I suppose meant that I embraced the sanctity of life only in grown-ups. My environmental habits were capricious; I'd place a brick in our toilet tank, but after submitting to dozens of spit-in-the-air showers with derisory European water pressure, I would bask under a deluge of scalding water for half an hour. My closet wafter with Indian saris, Ghanaian wraparounds, and Vietnamese au dais. My vocabulary was peppered with imports -- gemutlich, scusa, hugge, mzungu. I so mixed and matched the planet that you sometimes worried I had no commitments to anything or anywhere, though you were wrong; my commitments were simply far-flung and obscenely specific. By the same token, I could not love a child; I would have to love this one. I was connected to the world by a multitude of threads, you by a few sturdy guide ropes. It was the same with patriotism: You loved the idea of the United States so much more powerfully than the country itself, and it was thanks to your embrace of the American aspiration that you could overlook the fact that your fellow Yankee parents were lining up overnight outside FAO Schwartz with thermoses of chowder to buy a limited release of Nintendo. In the particular dwells the tawdry. In the conceptual dwells the grand, the transcendent, the everlasting. Earthly countries and single malignant little boys can go to hell; the idea of countries and the idea of sons triumph for eternity. Although neither of us ever went to church, I came to conclude that you were a naturally religious person.

Henry had never been good with words. Case in point: The first month he’d been at Aglionby, he had tried to explain this to Jonah Milo, the English teacher, and had been told that he was being hard on himself. You’ve got a great vocabulary, Milo had said. Henry was aware he had a great vocabulary. It was not the same thing as having the words you needed to express yourself. You’re very well-spoken for a kid your age, Milo had added. Hell, ha, even for a guy my age. But sounding like you were saying what you felt was not the same as actually pulling it off. A lot of ESL folks feel that way, Milo had finished. My mom said she was never herself in English. But it wasn’t that Henry was less of himself in English. He was less of himself out loud. His native language was thought.

I will persist until I succeed. I was not delivered unto this world in defeat, nor does failure course in my veins. I am not a sheep waiting to be prodded by my shepherd. I am a lion and I refuse to talk, to walk, to sleep with the sheep. I will hear not those who weep and complain, for their disease is contagious. Let them join the sheep. The slaughterhouse of failure is not my destiny. I will persist until I succeed. The prizes of life are at the end of each journey, not near the beginning; and it is not given to me to know how many steps are necessary in order to reach my goal. Failure I may still encounter at the thousandth step, yet success hides behind the next bend in the road. Never will I know how close it lies unless I turn the corner. Always will I take another step. If that is of no avail I will take another, and yet another. In truth, one step at a time is not too difficult. I will persist until I succeed. Henceforth, I will consider each day’s effort as but one blow of my blade against a mighty oak. The first blow may cause not a tremor in the wood, nor the second, nor the third. Each blow, of itself, may be trifling, and seem of no consequence. Yet from childish swipes the oak will eventually tumble. So it will be with my efforts of today. I will be liken to the rain drop which washes away the mountain; the ant who devours a tiger; the star which brightens the earth; the slave who builds a pyramid. I will build my castle one brick at a time for I know that small attempts, repeated, will complete any undertaking. I will persist until I succeed. I will never consider defeat and I will remove from my vocabulary such words and phrases as quit, cannot, unable, impossible, out of the question, improbable, failure, unworkable, hopeless, and retreat; for they are words of fools. I will avoid despair but if this disease of the mind should infect me then I will work on in despair. I will toil and I will endure. I will ignore the obstacles at my feet and keep mine eyes on the goals above my head, for I know that where dry desert ends, green grass grows. I will persist until I succeed. The Greatest Salesman in the World Og Mandino

The left side of my brain had been shut down like a damaged section of a spinship being sealed off, airtight doors leaving the doomed compartments open to vacuum. I could still think. Control of the right side of my body soon returned. Only the language centers had been damaged beyond simple repair. The marvelous organic computer wedged in my skull had dumped its language content like a flawed program. The right hemisphere was not without some language—but only the most emotionally charged units of communication could lodge in that affective hemisphere; my vocabulary was now down to nine words. (This, I learned later, was exceptional, many victims of CVAs retain only two or three.) For the record, here is my entire vocabulary of manageable words: fuck, shit, piss, cunt, goddamn, motherfucker, asshole, peepee, and poopoo;

Forgotten, as if you never were. Like a bird’s violent death like an abandoned church you’ll be forgotten, like a passing love and a rose in the night . . . forgotten I am for the road . . . There are those whose footsteps preceded mine those whose vision dictated mine. There are those who scattered speech on their accord to enter the story or to illuminate to others who will follow them a lyrical trace . . . and a speculation Forgotten, as if you never were a person, or a text . . . forgotten I walk guided by insight, I might give the story a biographical narrative. Vocabulary governs me and I govern it. I am its shape and it is the free transfiguration. But what I’d say has already been said. A passing tomorrow precedes me. I am the king of echo. My only throne is the margin. And the road is the way. Perhaps the forefathers forgot to describe something, I might nudge in it a memory and a sense Forgotten, as if you never were news, or a trace . . . forgotten I am for the road . . . There are those whose footsteps walk upon mine, those who will follow me to my vision. Those who will recite eulogies to the gardens of exile, in front of the house, free of worshipping yesterday, free of my metonymy and my language, and only then will I testify that I’m alive and free when I’m forgotten! ~ tr. Fady Joudah

So, what do you go for in a girl?” He crows, lifting a lager to his lips Gestures where his mate sits Downs his glass “He prefers tits I prefer ass. What do you go for in a girl?” I don’t feel comfortable The air left the room a long time ago All eyes are on me Well, if you must know I want a girl who reads Yeah. Reads. I’m not trying to call you a chauvinist Cos I know you’re not alone in this but… I want a girl who reads Who needs the written word & uses the added vocabulary She gleans from novels and poetry To hold lively conversation In a range of social situations I want a girl who reads Who’s heart bleeds at the words of Graham Greene Or even Heat magazine Who’ll tie back her hair while reading Jane Eyre And goes cover to cover with each water stones three for two offer but I want a girl who doesn’t stop there I want a girl who reads Who feeds her addiction for fiction With unusual poems and plays That she hunts out in crooked bookshops for days and days and days She’ll sit addicted at breakfast, soaking up the back of the cornflakes box And the information she gets from what she reads makes her a total fox Cos she’s interesting & unique & her theories make me go weak at the knees I want a girl who reads A girl who’s eyes will analyze The menu over dinner Who’ll use what she learns to kick my ass in arguments so she always ends the winner But she’ll still be sweet and she’ll still be flirty Cos she loves the classics and the classics are dirty So late at night she’d always have me in a stupor As she paraphrases the raunchier moments from the works of Jilly Cooper See, some guys prefer asses Some prefer tits And I’m not saying that I don’t like those bits But what’s more important What supersedes Is a girl with passion, wit and dreams So I’d like a girl who reads.

I studied Finn the way another boy might have studied history, determined to memorize his vocabulary, his movements, his clothes, what he said, what he did, what he thought. What ideas circulated in his head when he looked distracted? What did he dream about? But most of all what I wanted was to see myself through his eyes, to define myself in relation to him, to sift out what was interesting in me (what he must have liked, however insignificant) and distill it into a purer, bolder, more compelling version of myself. The truth is, for that brief period of my life I failed to exist if Finn wasn't looking at me. And so I copied him, strove to exist the way he existed: to stretch, languid and graceful when tired, to move swiftly and with determination when not, to speak rarely and with force, to smile in a way that rewarded the world.

I'll be right here. Good luck, or break a leg, or something.” As Jay and Gregory turned and headed into the crowd, my traitorous eyes returned to the corner and found another pair or eyes staring darkly back. I dropped my gaze for three full seconds, and then lifted my eyes again, hesitant. The drummer was still staring at me, oblivious to the three girls trying to win back his attention. He put up one finger at the girls and said something that looked like, “Excuse me.” Oh, my goodness. Was he...? Oh, no. Yes, he was walking this way. My nerves shot into high alert. I looked around, but nobody else was near. When I looked back up, there he was, standing right in front of me. Good gracious, he was sexy-a word that had not existed in my personal vocabulary until that moment. This guy was sexy like it was his job or something. He looked straight into my eyes, which threw me off guard, because nobody ever looked me in the eye like that. Maybe Patti and Jay, but they didn't hold my stare like he was doing now. He didn't look away, and I found that I couldn't take my gaze off those blue eyes. “Who are you?” he asked in a blunt, almost confrontational way. I blinked. It was the strangest greeting I'd ever received. “I'm...Anna.” “Right. Anna. How very nice.” I tried to focus on his words and not his luxuriously accented voice, which made everything sound lovely. He leaned in closer. “But who are you?” What did that mean? Did I need to have some sort of title or social standing to enter his presence? “I just came with my friend Jay?” Oh, I hated when I got nervous and started talking in questions. I pointed in the general direction of the guys, but he didn't take his eyes off me. I began rambling. “They just wrote some songs. Jay and Gregory. That they wanted you to hear. Your band, I mean. They're really...good?” His eyes roamed all around my body, stopping to evaluate my sad, meager chest. I crossed my arms. When his gaze landed on that stupid freckle above my lip, I was hit by the scent of oranges and limes and something earthy, like the forest floor. It was pleasant in a masculine way. “Uh-huh.” He was closer to my face now, growling in that deep voice, but looking into my eyes again. “Very cute. And where is your angel?” My what? Was that some kind of British slang for boyfriend? I didn't know how to answer without continuing to sound pitiful. He lifted his dark eyebrows, waiting. “If you mean Jay, he's over there talking to some man in a suit. But he's not my boyfriend or my angel or whatever.” My face flushed with heat and I tightened my arms over my chest. I'd never met anyone with an accent like his, and I was ashamed of the effect it had on me. He was obviously rude, and yet I wanted him to keep talking to me. It didn't make any sense. His stance softened and he took a step back, seeming confused, although I still couldn't read his emotions. Why didn't he show any colors? He didn't seem drunk or high. And that red thing...what was that? It was hard not to stare at it. He finally looked over at Jay, who was deep in conversation with the manager-type man. “Not your boyfriend, eh?” He was smirking at me now. I looked away, refusing to answer. “Are you certain he doesn't fancy you?” Kaidan asked. I looked at him again. His smirk was now a naughty smile. “Yes,” I assured him with confidence. “I am.” “How do you know?” I couldn't very well tell him that the only time Jay's color had shown mild attraction to me was when I accidentally flashed him one day as I was taking off my sweatshirt, and my undershirt got pulled up too high. And even then it lasted only a few seconds before our embarrassment set in.

I want my students to learn what life readers know: reading is its own reward. Reading is a university course in life; it makes us smarter by increasing our vocabulary and background knowledge of countless topics. Reading allows us to travel to destinations that we will never experience outside of the pages of a book. Reading is a way to find friends who have the same problems we do and who can give advice on solving those problems. Through reading, we can witness all that is noble, beautiful, or horrifying about other human beings. From a book’s characters, we can learn how to conduct ourselves. And most of all, reading is a communal act that connects you to other readers, comrades who have traveled to the same remarkable places that you have and been changed by them, too. Rewarding reading with prizes cheapens it, and undermines students’ chance to appreciate the experience of reading for the possibilities that it brings to their life. For students who read a lot, these programs are neither an incentive, nor a challenge. Yes, my classes participate in the schoolwide incentive programs when they are offered; after all, they would blaze past the requirements anyway. But I never let my students lose sight of what the true prize is; an appreciation of reading will add more to their life than a hundred days at Six Flags ever could.

This was before the importance of set and setting was understood. I was brought to a basement room, given an injection, and left alone.” A recipe for a bad trip, surely, but Richards had precisely the opposite experience. “I felt immersed in this incredibly detailed imagery that looked like Islamic architecture, with Arabic script, about which I knew nothing. And then I somehow became these exquisitely intricate patterns, losing my usual identity. And all I can say is that the eternal brilliance of mystical consciousness manifested itself. My awareness was flooded with love, beauty, and peace beyond anything I ever had known or imagined to be possible. ‘Awe,’ ‘glory,’ and ‘gratitude’ were the only words that remained relevant.” Descriptions of such experiences always sound a little thin, at least when compared with the emotional impact people are trying to convey; for a life-transforming event, the words can seem paltry. When I mentioned this to Richards, he smiled. “You have to imagine a caveman transported into the middle of Manhattan. He sees buses, cell phones, skyscrapers, airplanes. Then zap him back to his cave. What does he say about the experience? ‘It was big, it was impressive, it was loud.’ He doesn’t have the vocabulary for ‘skyscraper,’ ‘elevator,’ ‘cell phone.’ Maybe he has an intuitive sense there was some sort of significance or order to the scene. But there are words we need that don’t yet exist. We’ve got five crayons when we need fifty thousand different shades.” In

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.