Nordstrom Quotes

I am a former child, and I haven't forgotten a thing.

It makes you realize how basically everything we do comes down to a) mating or b) competing for resources. It’s just like Animal Planet, only we’ve got Cover Girl and Victoria’s Secret instead of colored feathers and fancy markings, and the violence occurs at the Nordstrom’s Half-Yearly Sale.

Nordstrom.” “Would you care for some tea or a brandy?” “No .... Nicole, I know

The creative artist is the one wanting to make order out of chaos. The rest of us just accept disorder -if we even recognize it- and get a bang out of our five beautiful senses, if we’re lucky.

Suits obviously had helped to promote bad government and he was as guilty as anyone for wearing them so steadfastly for twenty years. Of late he had become frightened of the government for the first time in his life, the way the structure of democracy had begun debasing people rather than enlivening them in their mutual concern. The structure was no longer concerned with the purpose for which it was designed, and a small part of the cause, Nordstrom thought, was probably that all politicians and bureaucrats wore suits.

Prologue Summer, 1962 MARSH MCKITTRICK’S BUICK WAS passed through the gates of the vast Government complex outside Langley. He eased onto the turnpike, then sped toward Washington, touching his briefcase nervously and looking into the rearview mirror. Two cars filled with heavily armed guards followed closely. Sanderson Hooper beside him and Michael Nordstrom in the rear seat remained speechless.

Nordstrom believes that great service begins with showing courtesy to everyone—customers, employees, and vendors.

Here I am in Barneys (RIP), as the impatient, high-powered career woman on her lunch break; that’s me, too, at Saks, the indecisive middle manager who only recently started buying luxury; at Gucci, the flighty trophy wife; at Louis Vuitton, the spoiled heiress; and here at Nordstrom, my favorite of them all, I am the down-to-earth stay-at-home mom, which is to say, more or less myself.

I never want to forget that if Lewis Carroll had asked me whether or not he should bother writing about a little girl named Alice who fell asleep and dreamed that she had a lot of adventures down a rabbit hole, it would not have sounded awfully tempting to any editor.

Don't get me wrong, I like NASCAR and shopping at Nordstrom's, but discipleship is intrinsic as a lifestyle." ~R. Alan Woods [2013]

She pulled up to the garage in front of Nordstrom (no matter where she was going in the mall, she liked to enter through Nordstrom)

Values define who we are, and if they change we will become something else,” Peter Nordstrom wrote in the employee publication, Loop. He described practices as “ways of doing things” and “behaviors that express our values.

Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.

I like shoes,” Erin argued over her enchiladas, There was a massive margarita in front of her. “No,” Phoebe shot back with a grin. “You like boots, and not the cute kind. You like combat boots. The salesperson at Nordstrom nearly cried when she saw what you’re wearing.

That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who is buying a $19.95 belt the same as a businessman buying a $1,995 Oxford suit, you will be successful. That kid might become a customer for life.

Seattle. I’ve never seen a city so overrun with runaways, drug addicts, and bums. Pike Place Market: they’re everywhere. Pioneer Square: teeming with them. The flagship Nordstrom: have to step over them on your way in. The first Starbucks: one of them hogging the milk counter because he’s sprinkling free cinnamon on his head. Oh, and they all have pit bulls, many of them wearing handwritten signs with witticisms such as I BET YOU A DOLLAR YOU’LL READ THIS SIGN. Why does every beggar have a pit bull? Really, you don’t know? It’s because they’re badasses, and don’t you forget it. I was downtown early one morning and I noticed the streets were full of people pulling wheelie suitcases. And I thought, Wow, here’s a city full of go-getters. Then I realized, no, these are all homeless bums who have spent the night in doorways and are packing up before they get kicked out. Seattle is the only city where you step in shit and you pray, Please God, let this be dog shit. Anytime you express consternation as to how the U.S. city with more millionaires per capita than any other would allow itself to be overtaken by bums, the same reply always comes back. “Seattle is a compassionate city.” A guy named the Tuba Man, a beloved institution who’d play his tuba at Mariners games, was brutally murdered by a street gang near the Gates Foundation. The response? Not to crack down on gangs or anything. That wouldn’t be compassionate. Instead, the people in the neighborhood redoubled their efforts to “get to the root of gang violence.” They arranged a “Race for the Root,” to raise money for this dunderheaded effort. Of course, the “Race for the Root” was a triathlon, because God forbid you should ask one of these athletic do-gooders to partake in only one sport per Sunday.

The fact that no military was deployed to the hot zone during the seven-hour attack was unthinkable. Military assets were just hours away in Italy. Nordstrom testified, “The ferocity and intensity of the attack was nothing that we had seen in Libya, or that I had seen in my time in the Diplomatic Security Service.”87 Yet aside from that one team from Tripoli, which included Glenn Doherty, there was no show of force from outside Benghazi. A special ops whistle-blower told Fox News that the military had a team ready to scramble from Croatia. That would have taken some four to six hours. The attack lasted for seven hours.88

Most books are written from the outside in, but "Where the Wild Things Are" comes from the inside out. I think Maurice's book is the first picture book to recognize the fact that children have powerful emotions: anger and love and hate. And only after all that passion, the wanting to be 'where someone loved him best of all.

The warm zephyr felt like the tips of thy fingers gently raking my cheek, my love.

Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage.

There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably will never get it.

month later, on July 9, 2012, Stevens and the embassy’s security staff, led by DS agent Eric Nordstrom, asked the State Department to extend the presence of a Site Security Team, or SST, that consisted of sixteen active-duty military special operators. The Defense Department’s Africa Command, which oversaw the unit, was willing to extend the team’s stay in Tripoli. But State Department officials decided that DS agents and locally hired guards could do the job, and that the SST operators weren’t needed. In the weeks that followed, General Carter Ham, head of Africa Command, twice asked Stevens if he wanted the SST to remain in Libya. Despite his earlier request to extend the team’s stay, Stevens wouldn’t buck the decision of State Department officials in Washington. He declined Ham’s offers and the SST left Libya, even as Stevens moved forward with plans to visit the restive city of Benghazi.

Admittedly, guilt can be my default setting. After a social gathering, I’m often left with a vague sense of wrongdoing that I try to pinpoint the source of. Had I laughed insensitively or slighted someone unintentionally? And I always feel accused in Nordstrom. The saleswomen look at my jeans and inexpensive haircut and I’m sure they’re thinking I’m about to slip a pair of earrings into my purse. I feel guilty when I eat white bread and when I don’t recycle.

attractive women in the early stages of disrepair, fighting to keep age at bay with facials, compression undergarments, and aggressively fashionable skirts bought off the rack at Neiman Marcus and Nordstrom. They run on treadmills, these women, work out with personal trainers and play tennis at the club, but still their hips widen, their legs thicken, their breasts sag. Genetics help some more than others, but they are all like melting ice cream bars, slowly sliding down the stick as they come apart.

These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with respect. Rewarding hard work and results. Choosing to err on the customer’s behalf.

Seattle. I’ve never seen a city so overrun with runaways, drug addicts, and bums. Pike Place Market: they’re everywhere. Pioneer Square: teeming with them. The flagship Nordstrom: have to step over them on your way in. The first Starbucks: one of them hogging the milk counter because he’s sprinkling free cinnamon on his head. Oh, and they all have pit bulls, many of them wearing handwritten signs with witticisms such as I BET YOU A DOLLAR YOU’LL READ THIS SIGN. Why does every beggar have a pit bull? Really, you don’t know? It’s because they’re badasses, and don’t you forget it.

Theory has all too often been a zoo in which we cage the wild beasts of violence that inhabit our worlds. We then gaze at these beasts from a safe distance, we contemplate them, we theorize how they would act in their own environments - and we never go to those environments where the beasts roam freely to actually check our theories. To do so would be disastrous. It would point out the absurdity of our analyses and the illusion of safety so carefully crafted.

Some mediocre ladies in influential positions are usually embarrassed by an unusual book and so prefer the old familiar stuff which doesn't embarrass them and also doesn't give the child one slight inkling of beauty and reality. This is most discouraging to a creative writer, like you, and also to a hardworking and devoted editor like me. I love most of my editor colleagues but I must confess that I get a little depressed and sad when some of their neat little items about a little girl in old Newburyport during the War of 1812 gets [sic] adopted by a Reading Circle.

Prisoners work, often through subcontractors, for major corporations such as Chevron, Bank of America, IBM, Motorola, Microsoft, McDonald’s—which makes its uniforms in prison—AT&T, Starbucks, which manufactures holiday products, Nintendo, Victoria’s Secret, JC Penney, Sears, Walmart, Kmart, Eddie Bauer, Wendy’s, Procter & Gamble, Johnson & Johnson, Fruit of the Loom, Caterpillar, Sara Lee, Quaker Oats, Mary Kay, Microsoft, Texas Instruments, Dell, Honeywell, Hewlett-Packard, Nortel, Nordstrom’s, Revlon, Macy’s, Pierre Cardin, and Target. Prisoners

Whether it be brand marketers trumpeting the new BMW X5, game developers getting players to spend real money on virtual goods, or someone selling an online nursing degree, the only difference is the time frame in which those different goals occur—in other words, the time between attention and action. If the time frame is very short, like browsing for and buying a shirt at nordstroms.com, it’s called “direct response,” or “DR” advertising. If the time frame is very long, such as making you believe life is unlivable outside the pricey mantle of a Burberry coat, it’s called “brand advertising.” Note that the goal is the same in both: to make you buy shit you likely don’t need with money you likely don’t have. In the former case, the trail is easily trackable, as the “conversion” usually happens online, usually after clicking on the very ad you were served.* In the latter, the media employed is a multipronged strategy of Super Bowl ads, Internet advertising, postal mail, free keychains, and God knows what else. Also, the conversion happens way after the initial exposure to the media, and often offline and in a physical space, like at a car dealership. The tracking and attribution are much harder, due to both the manifold media used and the months or years gone by between the exposure and the sale. As such, brand advertising budgets, which are far larger than direct-response ones, are spent in embarrassingly large broadsides, barely targeted or tracked in any way. Now you know all there is to know about advertising. The rest is technical detail and self-promoting bullshit spun by agencies. You’re officially as informed as the media tycoons who run the handful of agencies that manage our media world.

For the record, there are other visitors, a handful of pleasant-faced, middle-aged women, long-standing friends of my mother, attractive women in the early stages of disrepair, fighting to keep age at bay with facials, compression undergarments, and aggressively fashionable skirts bought off the rack at Neiman Marcus and Nordstrom

In 1914, a Finnish physicist named Gunnar Nordstrom found that all you had to do to unify gravity with electromagnetism was increase the dimensions of space by one. He wrote the equations that describe electromagnetism in a world with four dimensions of space (and one of time), and out popped gravity. Just by the extra dimension of space, you got a unification of gravity with electromagnetism that was also perfectly consistent with Einstein's special theory of relativity.

Nordstrom • Service to the customer above all else • Hard work and individual productivity • Never being satisfied • Excellence in reputation; being part of something special Philip

Merck • Corporate social responsibility • Unequivocal excellence in all aspects of the company • Science-based innovation • Honesty and integrity • Profit, but profit from work that benefits humanity Nordstrom

Paints a vivid picture of Jesus’ groundbreaking lessons . . . An impressively concise portrayal of Jesus as a moral philosopher [and] social reformer, just as one might study the teachings of the Buddha or the Reverend Martin Luther King Jr. . . . Thorough and erudite . . . written in an almost conversationally informal style.” —Kirkus Reviews “Thoughtful and well researched, Nordstrom’s book is a welcome perspective on Jesus. [Fountain of Change] documents Jesus’s progressive stances on politics, theology, and women’s rights [and] impart a great deal of practical wisdom allowing for [the] intrinsic meaning to be gleaned by any reader. . . . Nordstrom has a knack for language. Well-crafted, alluring prose . . . Short, concise chapters keep the text clipping along nicely.” —Foreword Reviews “An extraordinary read from cover to cover and very highly recommended . . . Informed and informative, thoughtful and thought-provoking, inspired and inspiring . . . Will prove to be of immense interest for non-Christian readers . . . An enduringly popular addition to church, seminary, community, and academic library Christian History collections.” —Midwest Book Review “Well-written, enjoyable, and informative . . . like a conversation with an intelligent friend . . . Here, we see Jesus not as a god, but as a man who preached love and acceptance. . . . Easy to understand exegesis, commentary, and reflections on Jesus’ public ministry.” —BlueInk

But not your average mall—Paseo Nuevo has terra-cotta roofs and cobbled streets and sidewalk cafés. And Aveda and Nordstrom and all the other regulars,

In the case of Trunk Club, they led with a simple polarizing message related to how their target customers generally feel about shopping. By saying “men want to dress well, but they hate to shop,” they intentionally called out shopping as the enemy of their service. And if you are a man who hates to shop, you will rapidly align with their message without much thought. The beauty of this approach is that it has the opposite effect for clients who are a poor fit for your solution. For example, if you’re a man who loves to shop, you may be immediately turned off by Trunk Club’s value proposition. While being excited about customers not liking your solution may seem counterintuitive, it’s actually a good thing! Bad-fit customers who buy your product are more likely to become dissatisfied and hurt your brand. They may also provide errant feedback that can quickly derail your product or company roadmap if you decide to follow it. In short, polarizing messages can serve double duty by keeping the good-fit customers in and helping the bad ones self-select out. In the case of Trunk Club, this approach worked: they were acquired by US luxury retailer Nordstrom in 2014 for $350 million.

Social media guidelines are shared with all employees who participate and are posted for the public to view at the company website.

Leon actually laughed. "They have slushies up front." "Jesus Christ," Benjamin muttered. "Nordstrom's. Macy's. We could go to Paris for the spring season. I was expecting transatlantic flights." I figured ignoring that was best for all concerned. "Is there an Old Navy around here? They've got shorts and stuff." I caught the look Benjamin gave me. "What?" "Nothing. We just thought a svetocha would be more, well, difficult." Leon's mouth twitched. "I do seriously want a slushie." I tried a tentative smile. I definitely liked him now. "I haven't had one in ages. Maybe the guys outside - the double blonds - would want one, too?" For some reason Leon found that utterly fricking hysterical. H snorted and chuckled all the way through Housewares to the Health and Beauty section, and even Benjamin unbent enough to grin.

No one manages until he or she has “walked in the shoes” of those being managed.

This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance

But everybody does it, whether their Wal-Mart, AT&T, or even Nordstrom.

Rick?! Is she serious?! What a way to get me back. There is no fucking way that she slept with him because she “likes him.” She “likes” her dog. She “likes” her new pair of Prada boots that she got on sale at Nordstrom last weekend.

People always ask me, how do you teach core values? The answer is, you don’t. The goal is not to get people to share your core values. It’s to get people who already share your core values.

A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

The Nordstrom corollary to that philosophy is hire the smile, train the skill.

While the ink was drying on special relativity, Einstein started looking for a way to include gravity in the new framework. It was the beginning of a ten-year search, of which Einstein later said, ...the years of searching in the dark for a truth that one feels, but cannot express; the intense desire and the alternations of confidence and misgiving, until one breaks through to clarity and understanding, are only known to him who has himself experienced them. In the end he produced a field-based theory of gravity, general relativity. We'll have much more to say about that theory later in this chapter. Sever other clever people, including notably Poincare, the great German mathematician Hermann Minkowski, and the Finnish physicist Gunnar Nordstrom, were also in the hunt, trying to construct theories of gravity consistent with the concepts of special relativity. All were led to field theories.

My suits that I wore on Baseball Tonight were in a heap, caked with drywall, which wouldn’t be a big deal except it’s hard to find 36-short suits other than at Nordstrom for Kids.

As a Harvard boy he also owned the aura of fungoid self-congratulation that Nordstrom identified with Ivy League types. Back in Los Angeles he had noted that graduates of Yale and Dartmouth and so on had automatic purchase even though they were swine, fools or plain stupid as was often the case, looking as they did at the rest of the country with careless indulgence as if it were an imposition on their lives.

Although I don’t expect to see her in a war zone, unless you count the anniversary sale at Nordstrom.

I only knew her deepest desire because it was my own, and when darkness came, I covered her shivering body with a soft blanket of stars. By moonlight, I read to her love poetry, which she, as my muse, had inspired.

I won’t admit to how long I’d spent at the Nordstrom’s make-up counter, sniffing cologne after cologne until I found his scent.

The fundamental “chunk” of Trader Joe’s is the individual store with its highly paid Captain and staff: people who are capable of exercising discretion. I admire Nordstrom’s fundamental instruction to its employees: use your best judgment.

I know you don't understand what I do." "That... might be true," he admitted. He touched the top of Manor House's roof with his right index finger. "But that does not mean I do not find it fascinating." I watched as he traced over every single line on the page, from top to bottom, not skipping over any part of it, with deliberate care. The house. The lake. The barely intimated trees blooming as rough graphite swirls on either side of the page. The memories of his large hand covering mine as we explored Instagram together--- the way my hands had looked pressed up against his chest in the Nordstrom dressing room--- rose unbidden, sending a delicious shiver down my spine. I'd always felt my art was an extension of my innermost self, and the sight of his large, graceful hands touching every single part of this early drawing felt almost unbearably intimate. "What do you find fascinating about it?" I couldn't tear my eyes away from the sight of his hands touching my work. I felt moments away from melting into a puddle at his feet. "All of it." His hand left the page. I felt him withdraw as much as saw it and exhaled for the first time in what felt like minutes. An unexpected, indescribable feeling of emptiness coursed through me. "I do not claim to understand what you see when you draw and build these things. But the intricacy of your detailing suggests that whatever it is, it is big and deliberate. This is intentional. It means something to you. I cannot help but respect it.

Indeed, companies become legendary precisely because of the quality of the people that work for them: Nordstrom. Disney. Apple. Starbucks. The Four Seasons.

The orientation video begins with fire and hurricane—familiar, comfortable disaster. Then, with a queer segue, the AWOOGA AWOOGA of commencing reactor meltdown. I sit in my summer suit from Nordstrom, the only new hire today, not dressed for fear in the shape of a mushroom cloud or the end of the human race. The clerk sorts through papers as though this is any work day. I believe in her eye shadow, the orange on her desk, but the siren sounds deep in my lizard brain, in my involuntary heart which has stopped and locked—the way security (explains a calm voice in the video) will lock down the gates and my chicken body

Amazon isn’t the only affiliate program out there. Many different retail stores have programs you can apply for, including Target, Walmart, Kohl’s, Sephora, and Nordstrom.

Nordstrom, the high-end retailer, was one of the earliest to launch an innovation lab back in 2013. Two years later, the brand announced that it was shrinking its lab and reassigning its employees into other groups. When asked about it by online site Geekwire, a Nordstrom spokesperson said, “rather than just a team focused on innovation, it’s now everyone’s job.” The natural evolution of any external skillset that starts with being “insourced” is to eventually become integrated into the overall way business is done.

If you name a classic children's book, chances are very high that Ursula Nordstrom was its editor.

Nordstrom is looking to hire entrepreneurs—empowered self-starters, who seize opportunities to create and build their own businesses; to be franchisees within the larger Nordstrom franchise.

Our people don’t have one look, one background, one culture,” says Erik. “The common thread is they are themselves. They are genuine.

Recognition is powerful, as long as it’s authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.

Today, as we observe the evolutionary (as opposed to revolutionary) transformation of Macy’s and its Bloomingdale’s division, as well as Nordstrom and a few other traditional department-store models in this book, we believe that these retail brands are actually achieving much of what Johnson had envisioned—but in a more methodical, strategically sensible way.