Momentum Success Quotes

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When you find yourself in the thickness of pursuing a goal or dream, stop only to rest. Momentum builds success.
Suzy Kassem (Rise Up and Salute the Sun: The Writings of Suzy Kassem)
Enthusiasm is the energy and force that builds literal momentum of the human soul and mind.
Bryant McGill
Momentum builds success.
Suzy Kassem (Rise Up and Salute the Sun: The Writings of Suzy Kassem)
Seven Ways To Get Ahead in Business: 1. Be forward thinking 2. Be inventive, and daring 3. Do the right thing 4. Be honest and straight forward 5. Be willing to change, to learn, to grow 6. Work hard and be yourself 7. Lead by example
Germany Kent
Learn to master your thoughts and watch closely what you deposit into your spirit. Speak over your life. Living in peace has transformative power.
Germany Kent
My advice was to start a policy of making reversible decisions before anyone left the meeting or the office. In a startup, it doesn’t matter if you’re 100 percent right 100 percent of the time. What matters is having forward momentum and a tight fact-based data/metrics feedback loop to help you quickly recognize and reverse any incorrect decisions. That’s why startups are agile. By the time a big company gets the committee to organize the subcommittee to pick a meeting date, your startup could have made 20 decisions, reversed five of them and implemented the fifteen that worked.
Steve Blank (The Four Steps to the Epiphany: Successful Strategies for Products that Win)
Autumn is a momentum of the natures golden beauty…, so the same it’s time to find your momentum of life
Rashedur Ryan Rahman
Newton’s First Law, also known as the Law of Inertia: Objects at rest tend to stay at rest unless acted on by an outside force. Objects in motion tend to stay in motion, unless something stops their momentum. Put another way, couch potatoes tend to stay couch potatoes. Achievers—people who get into a successful rhythm—continue busting their butts and end up achieving more and more.
Darren Hardy (The Compound Effect)
Whatever beginning goals you set for yourself, following through on them will build momentum and a sense of achievement and those small success will point the way to bigger ones
Pamela Glass Kelly (From Inspiration to Publication: How to Succeed As a Children's Writer Advice from 15 Award Winning Writers)
Research has shown that of all forms of human motivation the most effective one is progress. Why? Because a small, concrete win creates momentum and affirms our faith in our further success.
Greg McKeown (Essentialism: The Disciplined Pursuit of Less)
43. Don’t let past failures determine what your future success will be. Walt Disney went bankrupt — twice — before finally gaining lasting momentum. The Beatles were rejected from numerous record labels, as was Tom Petty. Thomas Edison failed at creating the light bulb ten thousand times before getting it right! If he used failure as an indicator of his true path, you might be reading this by candlelight.
Derek Rydall (Emergence: The End of Self Improvement)
It is in the twenties that the actual momentum of life begins to slacken, and it is a simple soul indeed to whom as many things are significant and meaningful at thirty as at ten years before. At thirty an organ-grinder is a more or less moth-eaten man who grinds an organ — and once he was an organ-grinder! The unmistakable stigma of humanity touches all those impersonal and beautiful things that only youth ever grasps in their impersonal glory. A brilliant ball, gay with light romantic laughter, wears through its own silks and satins to show the bare framework of a man-made thing — oh, that eternal hand!— a play, most tragic and most divine, becomes merely a succession of speeches, sweated over by the eternal plagiarist in the clammy hours and acted by men subject to cramps, cowardice, and manly sentiment.
F. Scott Fitzgerald (The Beautiful and Damned)
Success becomes a matter of momentum. Once you get a little, it’s easier to keep it going.
Ryan Holiday (The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living)
Success creates momentum for the next success.
Debasish Mridha
Many times a setback is most difficult when you are right on the edge of your breakthrough. That's when the enemy tries to shake you and everything around you. He wants to stop you because if he can stop you, he can stop those coming after you. He wants your children to sees you fail. He knows that if you make it, your success will fill them with hope and a faith-filled momentum that anything is possible.
Tim Storey (Comeback & Beyond: How to Turn Your Setback into Your Comeback)
Establish a clear purpose; challenge the team to work out details; traverse conventional departmental boundaries; set large short-term and long-term targets; create tangible success to generate accelerated growth and momentum.
Doris Kearns Goodwin (Leadership: In Turbulent Times)
Faith without works is dead“If you were guaranteed success, what would you do with your life?” Another way to frame it is, “If you already had all the fame, fortune, and power you could ever want, what would you do with your life?” The answers to these questions hold the keys to the purpose of your life. . Action, finally, is the true religion. By taking this bold step, regardless of outcome, you’re sending yourself a message that your dream is real. You’re cutting a new groove in consciousness that says you will no longer be held back by fear or perceived limitation. You’re setting the law of freedom in motion, allowing it to gain momentum, until you won’t be able to prevent your progress even if you tried!
Derek Rydall (Emergence: The End of Self Improvement)
The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By . . . • Participating. • Sharing ideas. • Being dependable. • Keeping your word. • Taking the initiative. • Volunteering to be of assistance. • Being there when a friend needs you. • Raising your hand and asking questions. • Attending your children’s sporting events. • Taking your place and claiming your space. • Demonstrating that you have something to offer.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
After two or three stanzas and several images by which he was himself astonished, his work took possession of him and he experienced the approach of what is called inspiration. At such moments the correlation of the forces controlling the artist is, as it were, stood on its head. The ascendancy is no longer with the artist or the state of mind which he is trying to express, but with language, his instrument of expression. Language, the home and dwelling of beauty and meaning, itself begins to think and speak for man and turns wholly into music, not in the sense of outward, audible sounds but by virtue of the power and momentum of its inward flow. Then, like the current of a mighty river polishing stones and turning wheels by its very movement, the flow of speech creates in passing, by the force of its own laws, rhyme and rhythm and countless other forms and formations, still more important and until now undiscovered, unconsidered and unnamed. At such moments Yury felt that the main part of his work was not being done by him but by something which was above him and controlling him: the thought and poetry of the world as it was at that moment and as it would be in the future. He was controlled by the next step it was to take in the order of its historical development; and he felt himself to be only the pretext and the pivot setting it in motion. ... In deciphering these scribbles he went through the usual disappointments. Last night these rough passages had astonished him and moved him to tears by certain unexpectedly successful lines. Now, on re-reading these very lines, he was saddened to find that they were strained and glaringly far-fetched.
Boris Pasternak (Doctor Zhivago)
A unified team is a force to be reckoned with. When teams pull together to serve a higher purpose, the synergy builds momentum and helps everyone head in the right direction. When people reunite, pull together, have each other’s backs, and strive to achieve a clearly defined purpose, the culture is empowered to produce extraordinary outcomes.
Susan C. Young
Do not stop after a success; keep the forward momentum. Don't stop after a failure; dust yourself off, learn the lesson, and start up again.
John Mason (Never Give Up: You're Stronger Than You Think)
Your future self will thank you for everything you do now.
Germany Kent
It’s not about inviting great things into our lives. Rather, it’s about accepting the invitation of great things to step out of our lives.
Craig D. Lounsbrough
We often are creatures of momentum.
Rishank Jhavar (Champion's Handbook: Meteoric guide for meteoric success)
Keep the momentum while you are moving to guarantee additional motion and momentum.
Loren Weisman (The Artist's Guide to Success in the Music Business: The “Who, What, When, Where, Why & How” of the Steps that Musicians & Bands Have to Take to Succeed in Music)
When you’re stuck your momentum stops, but if you use the goal as your guide you’re more likely to keep moving forwards.
Ben Hunt-Davis (Will It Make The Boat Go Faster?- Olympic-winning strategies for everyday success)
Remember that in order to have the last laugh, you need to keep on laughing.
Bukky Agboola (Get Unstuck: Unleashing Momentum: The Powerful Key to Your Success!)
Gain momentum by adding moments of success achieved - however small.
Rekha Goel
It's hard to build momentum if you're dividing your attention.
J.K. Dean (Get That TROPHY: A zillion ways to win with Focus (The Power of FOCUS #1))
The very act of seeking sets things in motion.
Laurie Buchanan
three basic tests. First, your idea has to be big enough to justify devoting your life to it. Make sure it has the potential to be huge. Second, it should be unique. When people see what you are offering, they should say to themselves, “My gosh, I need this. I’ve been waiting for this. This really appeals to me.” Without that “aha!” you are wasting your time. Third, your timing must be right. The world actually doesn’t like pioneers, so if you are too early, your risk of failure is high. The market you are targeting should be lifting off with enough momentum to help make you successful. If you pass these three tests, you will have a business with the potential to be big, that offers something unique, and is hitting the market at the right time. Then you have to be ready for the pain. No entrepreneur anticipates or wants pain, but pain is the reality of starting something new. It is unavoidable
Stephen A. Schwarzman (What It Takes: Lessons in the Pursuit of Excellence)
Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
LEADING LESSONS There is success in every step you take. When you take pride in every accomplishment--no matter how small--you create momentum and it builds to bigger and better things.
Derek Hough (Taking the Lead: Lessons from a Life in Motion)
Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
The best revenge is massive success.” She advised me to move forward with such great momentum and so much of a presence that every time these people woke up, turned the TV on, or made a business move, they would see my face—and be reminded of how well I was doing.
Grant Cardone (The 10X Rule: The Only Difference Between Success and Failure)
To build up your speed and create momentum, do you need to be pushed or pulled? Successfully shifting gears requires synchronization, coordination, and a sense of speed, whether fast or slow. Sometimes it is simply a matter of shaking up your routine to get things rolling in the right direction.
Susan C. Young
The Law of Reciprocity demonstrates that when we give something from or of ourselves, the receiving party feels an inclination to give back. And in turn, when someone does something nice for you, you naturally want to return the favor. Reciprocity begins a momentum for mutual caring and sweet reward.
Susan C. Young
The Starter Step is a kind of mental jujitsu—it has a surprising impact for such a small move because the momentum it creates often propels you to the next steps with less friction. The key is not to raise the bar. Doing the Starter Step is success. Every time you do it, you are keeping that habit alive
B.J. Fogg (Tiny Habits: The Small Changes That Change Everything)
the out-of-control momentum of extreme violence of unlimited warfare fueled race hatred. “Successive generations of Americans, both soldiers and civilians, made the killing of Indian men, women, and children a defining element of their first military tradition and thereby part of a shared American identity.
Roxanne Dunbar-Ortiz (An Indigenous Peoples' History of the United States (ReVisioning American History, #3))
The truth is introduced – and with that it enters into the process of history. But unfortunately this does not (as so many ludicrously assume) result in the purification of the idea, which never is purer than in its primitive form. No, it results, with steadily increasing momentum, in garbling the truth, in making it dull, trite, in wearing it out, in introducing impure ingredients that originally were not present. What happens is the very opposite of filtering, until at last, by the enthusiastic cooperation and mutual consent of a number of successive generations, the point is reached where the truth is entirely extinguished and its opposite embraced
Søren Kierkegaard (Provocations: Spiritual Writings of Kierkegaard)
Daily alone time My ability to embrace stillness and meditation was the momentum swing in my health transformation. I breathed in and out with the musical sounds of the Pacific Ocean. I breathed in life, energy, and the universe and as I breathed out, I felt every red and white blood cell washing the cancer cells out to sea with the waves.
Gregory Q. Cheek (Three Points of Contact: A Motivational Speaker's Inspirational Methods of Success from Homeless Teen Through Cancer.)
To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. • Apologize sincerely–never argue. • Own the problem, even if it is not your fault. • Show genuine concern in your gestures, posture, and tone of voice. • Take your customer at their word without questioning their motives or integrity.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
For instance, have you ever been going about your business, enjoying your life, when all of sudden you made a stupid choice or series of small choices that ultimately sabotaged your hard work and momentum, all for no apparent reason? You didn’t intend to sabotage yourself, but by not thinking about your decisions—weighing the risks and potential outcomes—you found yourself facing unintended consequences. Nobody intends to become obese, go through bankruptcy, or get a divorce, but often (if not always) those consequences are the result of a series of small, poor choices. Elephants Don’t Bite Have you ever been bitten by an elephant? How about a mosquito? It’s the little things in life that will bite you. Occasionally, we see big mistakes threaten to destroy a career or reputation in an instant—the famous comedian who rants racial slurs during a stand-up routine, the drunken anti-Semitic antics of a once-celebrated humanitarian, the anti-gay-rights senator caught soliciting gay sex in a restroom, the admired female tennis player who uncharacteristically threatens an official with a tirade of expletives. Clearly, these types of poor choices have major repercussions. But even if you’ve pulled such a whopper in your past, it’s not extraordinary massive steps backward or the tragic single moments that we’re concerned with here. For most of us, it’s the frequent, small, and seemingly inconsequential choices that are of grave concern. I’m talking about the decisions you think don’t make any difference at all. It’s the little things that inevitably and predictably derail your success. Whether they’re bone-headed maneuvers, no-biggie behaviors, or are disguised as positive choices (those are especially insidious), these seemingly insignificant decisions can completely throw you off course because you’re not mindful of them. You get overwhelmed, space out, and are unaware of the little actions that take you way off course. The Compound Effect works, all right. It always works, remember? But in this case it works against you because you’re doing… you’re sleepwalking.
Darren Hardy (The Compound Effect)
Maybe the hardest part about taking a risk isn’t whether to take it, it’s when to take it. It’s never clear how much momentum is enough to justify leaving school. It’s never clear when it’s the right time to quit your job. Big decisions are rarely clear when you’re making them—they’re only clear looking back. The best you can do is take one careful step at a time.
Alex Banayan (The Third Door: The Wild Quest to Uncover How the World's Most Successful People Launched Their Careers)
One of the secrets to success is recognizing that motivation follows action. The momentum of continuous action fuels motivation, while procrastination kills motivation. So act boldly, as if it’s impossible to fail. If you keep adding fuel to your desire, you will reach the point of knowing that you’ll never quit, and ultimate success will be nothing more than a matter of time.
Steve Pavlina (How To Get More Done in Less Time)
I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions. Persistently Exceed All Customer Expectations
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
[The eighteenth century] was the century, as we are frequently told, of women - the intellectual life of women in salons, women wielding unseen influence, women as members of academies, theatrical productions whose success depended on the power of actresses to charm; in the economic sphere, financiers amassing great fortunes in order to marry their daughters into the aristocracy, and women ruling over whole peoples and empires: Maria Theresa, Catherine the Great, Queen Elisabeth Farnese of Spain, as well as the likes of Mme du Pompadour and Mme du Barry. It was as if some residual matriarchy - the oldest culture of the Mediterranean - was struggling to emerge from the blood and the collective unconscious; as if the time would one day return when, in every tribe, it was the women who possessed wealth and power and the men who 'married out', moving into the wife's extended family, where they became gentle, pampered, more or less superfluous drones. [...] In the century of women, it was inevitable that these erotic legends should attach themselves to the outstanding female figures of the time [...] and all this applied even more strongly in France. It was there that women reached the greatest positions of power, and there that this erotic momentum was at its strongest, by virtue of the traditions and nature of the French people.
Antal Szerb (The Queen's Necklace)
Mingle • Be the connector—introduce people to each other who may not otherwise connect. • Be a conversation fire starter; point out what people have in common as you are introducing them. • Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell. • Arrive early and stay late; connect with people before and after your event. • Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know. • Offer to refill someone’s drink or clear their plate. • Encourage introductions: “There is someone whom I would love for you to meet . . .
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
Here are the four keys to successful commitments: 1. Strong desire: In order to fully commit to something, you need a clear and personally compelling reason. Without a strong desire you will struggle when the implementation gets difficult, but with a compelling desire, seemingly insurmountable obstacles are seen as challenges to be met. The desired end result needs to be meaningful enough to get you through the hard times and keep you on track. 2. Keystone actions: Once you have an intense desire to accomplish something, you then need to identify the core actions that will produce the result you’re after. In today’s world, many of us have become spectators rather than participants. We must remember that it’s what we do that counts. In most endeavors there are often many activities that help you accomplish your goal. However there are usually a few core activities that account for the majority of the results, and in some cases there are only one or two keystone actions that ultimately produce the result. It is critical that you identify these keystones and focus on them. 3. Count the costs: Commitments require sacrifice. In any effort there are benefits and costs. Too often we claim to commit to something without considering the costs, the hardships that will have to be overcome to accomplish your desire. Costs can include time, money, risk, uncertainty, loss of comfort, and so on. Identifying the costs before you commit allows you to consciously choose whether you are willing to pay the price of your commitment. When you face any of these costs, it is extremely helpful to recognize that you anticipated them and decided that reaching your goal was worth it. 4. Act on commitments, not feelings: There will be times when you won’t feel like doing the critical activities. We’ve all been there. Getting out of bed at 5:30 a.m. to jog in the winter cold can be daunting, especially when you’re in a toasty warm bed. It is during these times that you will need to learn to act on your commitments instead of your feelings. If you don’t, you will never build any momentum and will get stuck continually restarting or, as is so often the case, giving up. Learning to do the things you need to do, regardless of how you feel, is a core discipline for success.
Brian P. Moran (The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months)
That was certainly a case of snowballing momentum. Who would've thought he'd succeed being that far behind?" "True. This particular assignment was designed to test one major skill... the ability to expect the unexpected. How well the student could envision exactly what sort of dish would be necessary... ... for a buffet-style hotel breakfast was the key to success. But there is another skill... one of the most important for a chef to have in a kitchen, where anything can go wrong without warning... the ability to respond and adapt to any situation at will. Soma handicapped himself with his choice of dish, but by adapting to the situation, he overcame that deficit brilliantly." "He's a little rough around the edges, but he seems like a promising talent.
Yūto Tsukuda (食戟のソーマ 5 [Shokugeki no Souma 5] (Food Wars: Shokugeki no Soma, #5))
The final deal never went through, perhaps because it would have made the Russian sources of Trump’s apparent success just a bit too obvious at the moment when his presidential campaign was gaining momentum. The fictional character “Donald Trump, successful businessman” had more important things to do. In the words of Felix Sater, writing in November 2015, “Our boy can become president of the United States and we can engineer it.” In 2016, just when Trump needed money to run a campaign, his properties became extremely popular for shell companies. In the half year between his nomination as the Republican candidate and his victory in the general election, some 70% of the units sold in his buildings were purchased not by human beings but by limited liability companies.
Timothy Snyder (The Road to Unfreedom: Russia, Europe, America)
When researchers with the National Weight Control Registry examined the tactics used by successful dieters, they found that two characteristics, in particular, stood out. People who successfully maintain weight loss typically eat breakfast every morning. They also weigh themselves each day. Part of the reason why these habits matter is practical: Eating a healthy breakfast makes it less likely you will snack later in the day, according to studies. And frequently measuring your weight allows us—sometimes almost subconsciously—to see how changing our diets influences the pounds lost. But just as important is the mental boost that daily, incremental weight loss provides. The small win of dropping even half a pound can provide the dose of momentum we need to stick with a diet. We need to see small victories to believe a long battle will be won.
Charles Duhigg (The Power of Habit: Why We Do What We Do in Life and Business)
Cannabis, the sensation that had reignited in America and helped bring hemp’s recreational usage back to prominence in a quiet, steady British counter-culture, had helped dispel much of the prejudice, entitlement and arrogance that had eluded the careful eye of Simon’s mother, undermining her care during the once-restlessly energetic yet gentle soul’s dedicated mothering of the studious boy. It took root in his thoughts and expectations. Bravado and projection replaced genuine yet understated confidence; much of that which had been endearing in him ceased to be seen, to his mother’s despondency. A bachelor of the arts, the blissfully apathetic raconteur left university, having renounced his faith and openly claiming to feel no connection, either socially or intellectually with the student life and further study. Personal failures and parental despair combined to sober the-21yr old frustrated essayist and tentative poet. Cannabis, ironically sought following the conclusion of his stimulant-fuelled student years, had finally levelled him out, and provided the introspection needed to dispel the lesser demons of his nature. Reefer Madness, such insanity – freely distributed for the mass-consumer audience of the west! Curiosity pushed the wealthy young man’s interest in the plant to an isolated purchase, and thence to regular use. Wracked by introspection, the young man struggled through several months of instability and self-doubt before readjusting his focus to chase goals. Once humorous, Reefer Madness no longer amused him, and he dedicated an entire afternoon to writing an ultimately unpublished critique of the film, that descended into an impassioned defence of the plant. He began to watch with keen interest, as the critically-panned debacle of sheer slapstick silliness successfully struck terror into the hearts of a large section of non-marijuana smoking people in the west. The dichotomy of his own understanding and perception only increased the profound sense of gratitude Simon felt for the directional change in which his life was heading. It helped him escape from earlier attachments to the advantage of his upbringing, and destroyed the arrogance that, he realised with shock, had served to cloud years of his judgement. Thus, positive energy led to forward momentum; the mental readjustment silenced doubts, which in turn brought peace, and hope.
Daniel S. Fletcher (Jackboot Britain)
Don't just dream of success; create a plan and act upon it! Your momentum creates the door upon which opportunity knocks.
Steve Maraboli
From a psychological perspective, there can be returns to focus or concentration when people ignore signals below a certain threshold (called a “salience effect” in psychology) or when they believe in momentum—that success leads to success.
Richard P. Rumelt (Good Strategy/Bad Strategy: The difference and why it matters)
you have moments when you won some trophy or award and became Number One for some time, but then your name and fame faded soon? That is because you did not play a long game. You were happy and content with your short-term success and took the eye off the 5-year or 10-year mark. Anyone can win once or twice, but are you making winning a habit? Are you focusing on 10-years’ worth of winning constantly? One of my friends wanted to get into business but did not have courage to leave his job. He was like, ‘Dev, it is difficult for me to quit my job and start my business. I am making 2 laks ($3200) per month, and if I start my business, it will not be able to even make 1 Lakh in next six months.” So, what is the problem here? He is not willing to play a long game, and he is worried about going down temporarily. Have you watched a tiger how he jumps? A tiger will to move back a little or bend its lower body in order to jump high. Even an athlete needs to build the momentum before he releases the javelin or takes a long jump. In life, we must remove the mindset that taking a step back is a terrible thing. At the same time, never be stupid and quit the job without even building a passive source of income or
Dev Gadhvi (80% MindSet 20% Skills: Life Transformation in 9 Days!)
While the First and Fourth Crusades could reasonably be described as successful, the majority of the other seven crusading expeditions to the Muslim east ended with disaster. Over two centuries, repeated attempts to reclaim the Holy Land of Jerusalem ended in failure and yet, again and again, ordinary people took the cross and made the arduous journey east. In launching their Holy War and maintaining its momentum over two centuries, the Crusaders showed the world the devastating effect of forcibly dividing the world along the lines of religion.
Hourly History (The Crusades: A History From Beginning to End (Medieval History))
For the billionaires, champagne baths every morning and new Lamborghinis every afternoon couldn’t deplete the fathomless amount of cash on hand. “Your entire philosophy of money changes,” writes author Richard Frank in his book, Richistan. “You realize that you can’t possibly spend all of your fortune, or even part of it, in your lifetime, and that your money will probably grow over the years even if you spend lavishly.” There are dotcom entrepreneurs who could live top 1 percent American lifestyles and not run out of cash for 4,000 years. People who Bill Simmons would call “pajama rich,” so rich they can go to a five-star restaurant or sit courtside at the NBA playoffs in their pajamas. They have so much money that they have nothing to prove to anyone. And many of them are totally depressed. You’ll remember the anecdote I shared in this book’s introduction about being too short to reach between the Olympic rings at the playground jungle gym. I had to jump to grab the first ring and then swing like a pendulum in order to reach the next ring. To get to the third ring, I had to use the momentum from the previous swing to keep going. If I held on to the previous ring too long, I’d stop and wouldn’t be able to get enough speed to reach the next ring. This is Isaac Newton’s first law of motion at work: objects in motion tend to stay in motion, unless acted on by external forces. Once you start swinging, it’s easier to keep swinging than to slow down. The problem with some rapid success, it turns out, is that lucky breaks like Bear Vasquez’s YouTube success or an entrepreneur cashing out on an Internet wave are like having someone lift you up so you can grab one of the Olympic rings. Even if you get dropped off somewhere far along the chain, you’re stuck in one spot. Financial planners say that this is why a surprisingly high percentage of the rapidly wealthy get depressed. As therapist Manfred Kets de Vries once put it in an interview with The Telegraph, “When money is available in near-limitless quantities, the victim sinks into a kind of inertia.
Shane Snow (Smartcuts: The Breakthrough Power of Lateral Thinking)
There were certainly multiple factors contributing to these men’s post-moonwalk slump, but the question What do you do after walking on the moon? became a gigantic speed bump. The trouble with moonwalkers and billionaires is when they arrive at the top, their momentum often stops. If they don’t manage to find something to parlay, they turn into the kid on the jungle gym who just hangs from the ring. Not coincidentally, this is the same reason that only one-third of Americans are happy at their jobs. When there’s no forward momentum in our careers, we get depressed, too. As Newton pointed out, an object at rest tends to stay at rest. So how does one avoid billionaire’s depression? Or regular person’s stuck-in-a-dead-end-job, lack-of-momentum-fueled depression? Harvard Business School professor Teresa Amabile took on the question in the mid-2000s in a research study of white-collar employees. She tasked 238 pencil pushers in various industries to keep daily work diaries. The workers answered open-ended questions about how they felt, what events in their days stood out. Amabile and her fellow researchers then dissected the 12,000 resulting entries, searching for patterns in what affects people’s “inner” work lives the most dramatically. The answer, it turned out, is simply progress. A sense of forward motion. Regardless how small. And that’s the interesting part. Amabile found that minor victories at work were nearly as psychologically powerful as major breakthroughs. To motivate stuck employees, as Amabile and her colleague Steven J. Kramer suggest in their book, The Progress Principle, businesses need to help their workers experience lots of tiny wins. (And as we learned from the bored BYU students in chapter 1, breaking up big challenges into tiny ones also speeds up progress.) This is helpful to know when motivating employees. But it also hints at what billionaires and astronauts can do to stave off the depression that follows the high of getting to the top. To get out of the funk, say Joan DiFuria and Stephen Goldbart, cofounders of the Money, Meaning & Choices Institute, depressed successes simply have to start the Olympic rings over. Some use their money to create new businesses. Others parlay sideways and get into philanthropy. And others simply pick up hobbies that take time to master. Even if the subsequent endeavors are smaller than their previous ones, the depression dissipates as they make progress.
Shane Snow (Smartcuts: The Breakthrough Power of Lateral Thinking)
By “right kind of action,” I do not mean mere activity. Busyness is not action that builds momentum or results. The action you want is action that specifically drives results. And the accountability you want is the kind that drives success, not the kind that only measures results and keeps score.
Henry Cloud (Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge)
Not every astronaut struggled postspace like Buzz Aldrin did. Several parlayed sideways rather than stopping their momentum. Earth orbiter John Glenn went into politics. Alan Shepard, America’s first man in space and the fifth to stand on the moon, became a successful businessman. Alan Bean, who moonwalked in the Apollo 12 mission, became a painter. And Apollo 15 spaceman James Irwin found fulfillment in helping others as a minister. Each parlayed his momentum into something that kept the wheels of life turning. Happy astronauts catch waves that lead to the moon, and then use the momentum to switch ladders to fulfilling careers on earth. Depression-avoidant entrepreneurs use levers to get massively rich, then parlay the momentum to build more things. But when Bear Vasquez tried to parlay his momentum for more, he got nowhere. What did he do wrong?
Shane Snow (Smartcuts: The Breakthrough Power of Lateral Thinking)
Wildly Popular House Buying Strategy In A Competitive Environment It is important for the success of any real estate consulting company to have customers who are happy with their services. Customers who are unhappy with your real estate services business will stop buying your goods and will supply your business with a bad name. To guarantee that your business receives positive reviews, be certain to give your customers the best quality service. We've great ideas about how to create potential customers and keeping current ones satisfied. Each new employee you bring into your real estate services business could have long-lasting repercussions, so choose them carefully. Prior to inviting someone to join you, be certain that he or she's going to be capable of performing the duties the job will require, and that he or she's certified in any way needed. Whenever a new employee joins your business, you should see that they receive thorough training and could complete the tasks assigned to them. Successful companies have happy staff members that need to help you succeed; they tend to be the product of ongoing training. A real estate services business that hopes to be competitive in today's business world should have a professionally designed website. As a responsible business owner, you have to hire a professional website designer to build your site if you don't have the necessary skills to do it yourself. The appearance of your website is vital to its success, so be sure to use visually appealing templates and images that support your content. Never discount the importance of virtual retailing to your real estate consulting company's success; today's business climate requires that all companies establish and maintain a strong and authoritative web presence. Don't give in to complacency, even though your real estate consulting company is doing well. House buying experts universally believe that the very best time to expand your company is when you are gaining momentum. When you have dedication to the project, you could build a successful company. If your company could learn to embrace changes in the marketplace and always strive for something better, you will get through a lot of tough times.
Uptown Realty Austin
This mixture of political and geographical considerations compounded Saddam’s failure to grasp the operational requirements of such a campaign. Rather than allowing his forces to advance until their momentum was exhausted, he voluntarily halted their advance within a week of the onset of hostilities and then announced his willingness to negotiate a settlement. This decision not to capitalise on Iraq’s early military successes by applying increased pressure had a number of dire consequences which, in turn, led to the reversal of the course of the war. It saved the Iranian army from a decisive defeat and gave Tehran precious time to re-organise and regroup; and it had a devastating impact on the morale of the Iraqi army and hence on its combat performance. Above all, the limited Iraqi invasion did nothing to endanger the revolutionary regime, nor to drive Ayatollah Khomeini towards moderation.
Efraim Karsh (The Iran–Iraq War 1980–1988 (Essential Histories series Book 20))
It is the responsibility of sales management to make the job of the sales people as easy as possible. The easiest way to do this is to build momentum. The best way to build momentum is to make it so that each sale makes the next sale easier to land, with less effort and a higher success rate.
David B. Black (Software Business and Product Strategy: From Startup to Success (Building Better Software Better Book 5))
Even though an entire journey still stretched out before us, the moment we actually faced that wall was the only moment that mattered. The commitment and effort we needed called for total focus and concentration. We believed in our capacity to take the next step, and then the next step. We trusted our guides, our preparation and, ultimately, ourselves. This fueled our forward momentum and, our ultimate success.
Mozella Ademiluyi (Rise!: Lean Within Your Inner Power & Wisdom™)
Get rid of the Denial, throw away the Excuses and the Blame that only trip you up and stop your momentum. If conditions change, don’t blame the market; use what you learn from your audit to get in compliance with the new conditions!
Jane Ann Craig (The Audit Principle: 5 Powerful Steps to Align Your Life with the Law of Success)
Successful people have to decline requests most of the time. And this is one of the reasons they are so successful: they have clear priorities, well-defined values, and a specific vision.
Thibaut Meurisse (Master Your Motivation: A Practical Guide to Unstick Yourself, Build Momentum and Sustain Long-Term Motivation (Mastery Series Book 2))
Near the end of a momentum stock’s long uptrend, it will frequently be trading at a truly irrational P/E multiple. No amount of business success or growth will ever be able to justify such a multiple.
Matthew R. Kratter (The Little Black Book of Stock Market Secrets)
If they have success, a terrible momentum is set in place—more people are attracted to their leadership, which only inflates their grandiose tendencies. If anyone dares to challenge them, they are more prone than others to go into that deep narcissistic rage. They are hypersensitive. They also like to stir up constant drama as a means to justify their power—they are the only ones who can solve the problems they create. This also gives them more opportunities to be the center of attention. The workplace is never stable under their direction.
Robert Greene (The Laws of Human Nature)
You may find that you’ve become part of an overdependent team. There’s a double whammy here. First, you’ve trained your people to become excessively reliant on you, a situation that turns out to be disempowering for them and frustrating for you. And then as an unwelcome bonus, because you’ve been so successful in creating this dependency that you now have too much work to do, you may also have become a bottleneck in the system. Everyone loses momentum and motivation. The more you help your people, the more they seem to need your help. The more they need your help, the more time you spend helping them.
Michael Bungay Stanier (The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever)
Great captains and great CEOs both know you can’t move fast every minute of the journey. If you’re going to go the distance, you have to recognize that the conditions around you are always changing. You have to be strategically patient, but that doesn’t mean sitting back and waiting. It means leaning in and being prepared for the moment to step on the gas. But when that breakout moment first arrives, your first steps out of the starting gates should be fast. In fact, they should be explosive. The whole idea is to generate enormous early momentum behind your idea—before anyone else can steal your thunder.
Reid Hoffman (Masters of Scale: Surprising Truths from the World's Most Successful Entrepreneurs)
In general, though, new leaders are perceived as more credible when they display these characteristics: Demanding but able to be satisfied. Effective leaders get people to make realistic commitments and then hold them responsible for achieving results. But if you’re never satisfied, you’ll sap people’s motivation. Know when to celebrate success and when to push for more. Accessible but not too familiar. Being accessible does not mean making yourself available indiscriminately. It means being approachable, but in a way that preserves your authority. Decisive but judicious. New leaders communicate their capacity to take charge, perhaps by rapidly making some low-consequence decisions, without jumping too quickly into decisions that they aren’t ready to make. Early in your transition, you want to project decisiveness but defer some decisions until you know enough to make the right calls. Focused but flexible. Avoid setting up a vicious cycle and alienating others by coming across as rigid and unwilling to consider multiple solutions. Effective new leaders establish authority by zeroing in on issues but consulting others and encouraging input. They also know when to give people the flexibility to achieve results in their own ways. Active without causing commotion. There’s a fine line between building momentum and overwhelming your group or unit. Make things happen, but avoid pushing people to the point of burnout. Learn to pay attention to stress levels and pace yourself and others. Willing to make tough calls but humane. You may have to make tough calls right away, including letting go of marginal performers. Effective new leaders do what needs to be done, but they do it in ways that preserve people’s dignity and that others perceive as fair.
Michael D. Watkins (The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter)
We started with a small number of two-pizza teams so that we could learn what worked and refine the model before widespread adoption. One significant lesson became clear fairly early: each team started out with its own share of dependencies that would hold them back until eliminated, and eliminating the dependencies was hard work with little to no immediate payback. The most successful teams invested much of their early time in removing dependencies and building “instrumentation”—our term for infrastructure used to measure every important action—before they began to innovate, meaning, add new features. For example, the Picking team owned software that directed workers in the fulfillment centers where to find items on the shelves. They spent much of their first nine months systematically identifying and removing dependencies from upstream areas, like receiving inventory from vendors, and downstream areas, like packing and shipping. They also built systems to track every important event that happened in their area at a detailed, real-time level. Their business results didn’t improve much while they did so, but once they had removed dependencies, built their fitness function, and instrumented their systems, they became a strong example of how fast a two-pizza team could innovate and deliver results. They became advocates of this new way of working. Other teams, however, put off doing the unglamorous work of removing their dependencies and instrumenting their systems. Instead, they focused too soon on the flashier work of developing new features, which enabled them to make some satisfying early progress. Their dependencies remained, however, and the continuing drag soon became apparent as the teams lost momentum.
Colin Bryar (Working Backwards: Insights, Stories, and Secrets from Inside Amazon)
Developing an action-to-momentum mindset is important. Even when we can’t see the finish line it is important to take incremental steps toward our goals. It is in this progress we can eventually see the results we seek.
Christina Kumar (Take Massive Action: Toward Your Dreams)
They practice daily disciplines. They implement systems for their personal growth. They make it a habit to maintain a positive attitude. At the very least, these things keep their personal momentum going. At their very best, they make every day a masterpiece.
John C. Maxwell (Good Leaders Ask Great Questions: Your Foundation for Successful Leadership)
Part of learning the slight edge is finding your own “intrinsically optimal rate of growth,” and it is always served best by a step-by-step approach of constant, never-ending improvement, which lays solid foundations and builds upon them over and over. The slight edge is your optimal rate of growth. Simple disciplines compounded over time. That’s how the tortoise won; that’s how you get to be a winner, too. Having said that, now let me ask this: what is the real point of the story of the tortoise and the hare? All together now: Slow and steady wins the race, right? But notice something here: the point is not that there’s any special virtue to moving slowly. There’s nothing inherently good about slowness, and it’s just as possible to move too slowly as to move too quickly. The key word in the Aesop moral is not “slow.” The key word here is steady. Steady wins the race. That’s the truth of it. Because steady is what taps into the power of the slight edge. The fable of the tortoise and the hare is really about the remarkable power of momentum. Newton’s second law of thermodynamics: a body at rest tends to stay at rest—and a body in motion tends to remain in motion. That’s why your activity is so important. Once you’re in motion, it’s easy to keep on keeping on. Once you stop, it’s hard to change from stop to go.
Jeff Olson (The Slight Edge: Turning Simple Disciplines into Massive Success and Happiness)
Success is about more than simple resilience. It’s about using that downward momentum to propel ourselves in the opposite direction. It’s about capitalizing on setbacks and adversity to become even happier, even more motivated, and even more successful. It’s not falling down, it’s falling up.
Shawn Achor (The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work)
The power of momentum: steady wins the race. The power of completion: clear out your undones and incompletes. The power of reflection: facing the man or woman in the mirror. The power of celebration: catch yourself doing something right.
Jeff Olson (The Slight Edge: Turning Simple Disciplines into Massive Success and Happiness)
we saw no examples of successful transformation happening bottom-up. Instead, executives in every Digital Master steered the transformation through strong top-down leadership: setting direction, building momentum, and ensuring that the company follows through.
George Westerman (Leading Digital: Turning Technology into Business Transformation)
The first step may be the hardest, but once you take action you create motion, which in turn builds momentum.
Mensah Oteh (Unlocking Life's Treasure Chest: Wisdom keys to keep you inspired, encouraged, motivated and focused)
research validating Tom’s instincts. When researchers with the National Weight Control Registry examined the tactics used by successful dieters, they found that two characteristics, in particular, stood out. People who successfully maintain weight loss typically eat breakfast every morning. They also weigh themselves each day. Part of the reason why these habits matter is practical: Eating a healthy breakfast makes it less likely you will snack later in the day, according to studies. And frequently measuring your weight allows us—sometimes almost subconsciously—to see how changing our diets influences the pounds lost. But just as important is the mental boost that daily, incremental weight loss provides. The small win of dropping even half a pound can provide the dose of momentum we need to stick with a diet. We need to see small victories to believe a long battle will be won.
Charles Duhigg (The Power Of Habit: Why We Do What We Do In Life And Business)
The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
Every one of us, at some time or another, has allowed fear to prevent us from living our best possible life. The first step in conquering our fears is to identify and confront them. Among the most common are: • Failure • Success • Being rejected • Looking stupid • Financial insecurity • Falling on your face • Being vulnerable • Appearing weak or unhealthy • Exposing your secrets • Being alone or unloved • Upsetting the status quo • Disappointing others
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To cultivate bravery and courage, borrow courage. There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you aren’t trying—that failure is an essential precursor to achieving worthwhile endeavors. Failing (no matter how hard) is one of life’s best teachers for winning the next time.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you begin enjoying mini-victories, you will be able to build upon your small successes to escalate momentum and strengthen your courage to take bigger ones.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, “Success happens when opportunity meets preparation.” Preparing well for potential outcomes will provide you with a safety net if there is a hiccup, glitch, or temporary setback.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset. I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset. I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your personal reputation and public image. • Fosters goodwill and makes people feel appreciated. • Helps you build healthy relationships with others. • Nurtures collaboration, participation, and cooperation. • Reaffirms a continuity of service for quality assurance, integrity, and reliability. • Saves money—it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don’t have to fix it the next time. • Improves communication and builds rapport. • Fosters mutual respect and understanding • By providing other people with what they want, you will get more of what you want!
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To Move from Woe to Wow . . . Listen Attentively • Be fully present and give your customer your full attention. • Stay calm and remain patient. • Do not interrupt or become defensive. • Let the customer express his or her concerns. • Nod your head and use affirming words to show that you are listening. • Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. • Ensure that your customer is satisfied with the solution. • Learn from your mistakes.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy. • Avoid further inconvenience to them.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))
12 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue. 4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious! 5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help. 9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted. 11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.
Susan C. Young (The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact (The Art of First Impressions for Positive Impact, #4))