Message Delivered Quotes

Each person comes into this world with a specific destiny--he has something to fulfill, some message has to be delivered, some work has to be completed. You are not here accidentally--you are here meaningfully. There is a purpose behind you. The whole intends to do something through you.

I have an important message to deliver to all the cute people all over the world. If you're out there and you're cute, maybe you're beautiful. I just want to tell you somethin' — there's more of us UGLY MOTHERFUCKERS than you are, hey-y, so watch out.

By the way, I haven't heard an 'I'm sorry' from you yet." My sense of grievance had overwhelmed my sense of self-preservation. I am sorry that the maenad picked on you." I glared at him. "Not enough," I said. I was trying hard to hang on to this conversation. Angelic Sookie, vision of love and beauty, I am prostrate that the wicked evil maenad violated your smooth and voluptuous body, in an attempt to deliver a message to me." That's more like it.

So, you see, translators do not so much deliver a message as the rewrite the original. And herein lies the difficulty - rewriting is still writing, and writing always reflects the authors ideology and biases.

Angelic Sookie, vision of love and beauty, I am prostrate that the wicked evil maenad violated your smooth and voluptuous body, in an attempt to deliver a message to me. -Eric

I decided that it was not wisdom that enabled [poets] to write their poetry, but a kind of instinct or inspiration, such as you find in seers and prophets who deliver all their sublime messages without knowing in the least what they mean.

Each person comes into this world with a specific destiny - he or she has something to fulfill, some message that has to be delivered, some work that has to be completed. You are not here accidentally - you are here meaningfully. There is a purpose behind you. The whole intends to do something through you.

There is nothing more mysterious than a TV set left on in an empty room. It is even stranger than a man talking to himself or a woman standing dreaming at her stove. It is as if another planet is communicating with you. Suddenly the TV reveals itself for what it really is; a video of another world, ultimately addressed to no one at all, delivering its own message.

Maybe life is just carrying news. Surviving to carry the news. Maybe we have just one message, and it is delivered to us when we are born and we are never sure what it says; it may have nothing to do with us personally but it must be carried by hand through a life, all the way, and at the end handed over, sealed. He

In 1941, as the United States faced the threat of another horrific war, President Franklin D. Roosevelt was leading the nation from a wheelchair. Struck down by polio at age thirty-nine, he rehabilitated and marshaled himself, despite severe pain, to press on with his career in politics. Eleven years later, delivering his message of confidence and optimism, he was elected President of the United States. 

I have a message for the Divergent" I am Divergent. "This is not a negotiation" No, it is not. "It is a warning" I understand. "Every two days until one of you delivers yourself to Erudite headquarters . . ." I will. " . . . this will happen again" It will never happen again.

Maybe life is just carrying news. Surviving to carry the news. Maybe we have just one message, and it is delivered to us when we are born and we are never sure what it says; it may have nothing to do with us personally but it must be carried by hand through a life, all the way, and at the end handed over, sealed.

[The Quran is] a Revelation sent down by al-'Azeez, ar-Raheem." [Yaseen: 5] The Quran is 'azeez (authoritative) and it's from al-'Azeez. And the Prophet is the most merciful human to ever live and was sent as a mercy to mankind from ar-Raheem. It's the perfect message delivered on the tongue of a perfect Messenger (salAllahu alayhi wa sallam).

I swear...I'll deliver the message for the love of my country.

Darka Jorm halted. His heart quickened. No one had warned him that the Inquisitor might shoot him. Frowning, he continued with his message. “No need for weapons; I am only here to deliver a message.

Second, the reason to embrace and celebrate these novels as the countercultural event that they are is due largely to the subliminal messages delivered by Harry and friends in their stolen wheelbarrows. Readers walk away, maybe a little softer on the occult than they were, but with story-embedded messages: the importance of a pure soul; love's power even over death; about sacrifice and loyalty; a host of images and shadows about Christ and how essential 'right belief' is for personal transformation and victory over internal and external evils.

There are many reasons, of course, why someone might snap their fingers and grin. If you heard some pleasing music, for instance, you might snap your fingers and grin to demonstrate that the music had charms that could soothe your savage breast. If you were employed as a spy, you might snap your fingers and grin in order to deliver a message in secret snapping-and-grinning code.

Who delivered up Jesus to die? Not Judas, for money; not Pilate, for fear; not the Jews, for envy;—but the Father, for love!’181

If a fourteen year-old can deliver your message, it's not because he's gifted. It's because intellectually, you're a child.

A message is not delivered until it is understood.

I wish we'd be able to deliver our message at the global level on the need to recognize the past genocides in order to prevent new ones. Our message of peace and justice will hopefully reach every corner of the world.

Life never delivers more than you can endure. Life has the sickest sense of humour. Sometimes

Touched by an Angel' started my calling to be the messenger, and on a weekly basis, I was able to deliver the message of God's love to the world.

To be called to a life of extraordinary quality, to live up to it, and yet to be unconscious of it is indeed a narrow way. To confess and testify to the truth as it is in Jesus, and at the same time to love the enemies of that truth, his enemies and ours, and to love them with the infinite love of Jesus Christ, is indeed a narrow way. To believe the promise of Jesus that his followers shall possess the earth, and at the same time to face our enemies unarmed and defenceless, preferring to incur injustice rather than to do wrong ourselves, is indeed a narrow way. To see the weakness and wrong in others, and at the same time refrain from judging them; to deliver the gospel message without casting pearls before swine, is indeed a narrow way. The way is unutterably hard, and at every moment we are in danger of straying from it. If we regard this way as one we follow in obedience to an external command, if we are afraid of ourselves all the time, it is indeed an impossible way. But if we behold Jesus Christ going on before step by step, we shall not go astray.

All forms of love are necessary, and none are to be ignored, but all of us find some forms of love to be more emotionally valuable to us. They are a currency that we find particularly precious, a language that delivers the message of love to our hearts with the most power. Some types of love are more thrilling and fulfilling to us when we receive them..

Many of us put off dealing with our negative childhood programming until well into our forties and fifties. These issues come politely knocking at our door in our twenties, then rap louder in our thirties. If you delay looking at your programming until your forties, you are likely to have the message delivered with sledgehammer blows.

Pretend those around you are deaf to your words. Let your actions speak and communicate your feelings and intentions. This way of living ensures the potency of your message is delivered and serves as a gauge against our verbal nonsense.

Writing a book is a tremendous experience. It pays off intellectually. It clarifies your thinking. It builds credibility. It is a living engine of marketing and idea spreading, working every day to deliver your message with authority. You should write one. Seth Godin

Jesus came to save souls in his fathers name with love and only love that is why he turned up as a man, so why can't we see his real message?

Asking me to sit down while I delivered the Sunday message was like asking an Italian to talk without using his hands.

During the First World War, I told her, Hitler had been a runner, delivering messages between the German trenches, and he was disgusted by seeing his fellow soldiers visit French brothels. To keep the Aryan bloodlines pure,and prevent the spread of venereal disease, he commissioned an inflatable doll that Nazi troops could take into battle. Hitler himself designed the dolls to have blond hair and large breasts. The Allied firebombing of Dresden destroyed the factory before the dolls could ever go into wide distribution.

If God wants something from me, he would tell me. He wouldn't leave someone else to do this, as if an infinite being were short on time. And he would certainly not leave fallible, sinful humans to deliver an endless plethora of confused and contradictory messages. God would deliver the message himself, directly, to each and every one of us, and with such clarity as the most brilliant being in the universe could accomplish. We would all hear him out and shout "Eureka!" So obvious and well-demonstrated would his message be. It would be spoken to each of us in exactly those terms we would understand. And we would all agree on what that message was.

For me, the good death includes being prepared to die, with my affairs in order, the good and bad messages delivered that need delivering. The good death means dying while I still have my mind sharp and aware; it also means dying without having to endure large amounts of suffering and pain. The good death means accepting death as inevitable, and not fighting it when the time comes. This is my good death, but as legendary psychotherapist Carl Jung said, "It won't help to hear what I think about death." Your relationship to mortality is your own.

Every message that people receive is filtered through the messenger who delivers it.

A positive message delivered in a negative manner will always reap negative results. As one child said, “My parents are yelling and screaming at me, telling me not to yell and scream. They expect me to do something they have not learned to do. It’s unfair.

Pictures are entertainment, messages should be delivered by Western Union.

The message had been delivered. All they could do now was wait. Valden hated waiting.

The most important thing is love," said Leigh-Cheri. "I know that now. There's no point in saving the world if it means losing the moon." Leigh-Cheri sent that message to Bernard through his attorney. The message continued, "I'm not quite 20, but, thanks to you, I've learned something that many women these days never learn: Prince Charming really is a toad. And the Beautiful Princess has halitosis. The bottom line is that (a) people are never perfect, but love can be, (b) that is the one and only way that the mediocre and the vile can be transformed, and (c) doing that makes it that. Loving makes love. Loving makes itself. We waste time looking for the perfect lover instead of creating the perfect love. Wouldn't that be the way to make love stay?" The next day, Bernard's attorney delivered to her this reply: Love is the ultimate outlaw. It just won't adhere to any rules. The most any of us can do is to sign on as its accomplice. Instead of vowing to honor and obey, maybe we should swear to aid and abet. That would mean that security is out of the question. The words "make" and "stay" become inappropriate. My love for you has no strings attached. I love you for free. Leigh-Cheri went out in the blackberries and wept. "I'll follow him to the ends of the earth," she sobbed. Yes, darling. But the earth doesn't have any ends. Columbus fixed that.

A primordial instinct going back to humanity's tribal past makes us see difference as a threat. That instinct is massively dysfunctional in an age in which our several destinies are interlinked. Oddly enough, it is the market -- the least overtly spiritual of concepts -- that delivers a profoundly spiritual message: that it is through exchange that difference becomes a blessing, not a curse. When difference leads to war, both sides lose. When it leads to mutual enrichment, both sides gain.

One of the great truths of the Bible is that whenever God gets ready to do anything in the earth, He always works through a person or a group of people whom He has called and who have willingly responded to Him. The human factor is key for God’s activity on the earth. When God prepared to deliver the Israelites from Egypt, He called Moses. When He got ready to rescue His people from the Midianites, He called Gideon. When God wanted to warn His disobedient people of His judgment and call them back to Him, He called Elijah, Isaiah, Jeremiah, Amos, and the other prophets. When God was ready to send His Son into the world, He chose Mary, a humble peasant girl, to be His mother. When Jesus Christ prepared to send His message of salvation throughout the world, He called and anointed men and women—His Church—and commissioned them for the mission. This illustrates an incredible principle under which God operates: Without God we cannot, and without us God will not. For everything that God desires to do in the earth, He enters into partnership with those to whom He has already given dominion.

You’ve delivered your message. I have no bit of doggerel to send back—my own fault for having a seneschal who cannot double as my Court Poet—but I will be sure to crumple up some paper and drop it into the water when I do.

THE MISCONCEPTION: You are more concerned with the validity of information than the person delivering it. THE TRUTH: The status and credentials of an individual greatly influence your perception of that individual’s message.

They are teachers who point to their teaching or show some particular way. In all of these, there emerges an instruction, a way of living. It is not Zoroaster to whom you turn. It is Zoroaster to whom you listen. It is not Buddha who delivers you; it is his Noble Truths that instruct you. It is not Mohammed who transforms you; it is the beauty of the Koran that woos you. By contrast, Jesus did not only teach or expound His message. He was identical with His message. “In Him,” say the Scriptures, “dwelt the fullness of the Godhead bodily.” He did not just proclaim the truth. He said, “I am the truth.” He did not just show a way. He said, “I am the Way.” He did not just open up vistas. He said, “I am the door.” “I am the Good Shepherd.” “I am the resurrection and the life.” “I am the I AM.” In Him is not just an offer of life’s bread. He is the bread. That is why being a Christian is not just a way of feeding and living. Following Christ begins with a way of relating and being.

I consider fantasy the heir of mythology, addressing a real human need to seek out answers to life’s many mysteries. It is a genre that can tell an entertaining and enthralling story on the surface, and yet deliver a potent message underneath, where everything becomes a symbol of something greater.

Sometimes it’s more frightening to be the messenger of bad news than it is to simply avoid delivering the message at all.

The survivor delivers this message in a firm and clear tone of voice, not mad or screaming. Just stating the facts. Take it or leave it, toxic person. Survivors

There are two types of fools. The one who delivers the message, and the one who believes it.

December 25, 10:35 p.m. Dear America, It’s nearly bedtime, and I’m trying to relax, but I can’t. All I can think about is you. I’m terrified you’re going to get hurt. I know someone would tell me if you weren’t all right, and that has led to its own kind of paranoia. If anyone comes up to me to deliver a message, my heart stops for a moment, fearing the worst: You are gone. You’re not coming back. I wish you were here. I wish I could just see you. You are never getting these letters. It’s too humiliating. I want you home. I keep thinking of your smile and worrying that I’ll never see it again. I hope you come back to me, America. Merry Christmas. Maxon

Salvation is in Christ, not the Holy Ghost; our Blessed Lord redeemed us and the Holy Ghost is his messenger to carry the message of redeeming grace into the hearts of men. Thus, the joyous words spoken by the Holy Ghost are in reality the words of Christ. The Spirit is simply the one who delivers the word.

Crowd control.’ ‘Excuse me?’ ‘That’s all civilization is, T’riss. A means by which we manage the proliferation of our kind. It increases in complexity the more of us there are. Laws keep us muzzled and punishment delivers the necessary message when those laws are broken. Civilizations in decline are notable when certain of their members escape justice, and do so with impunity.

Cold flu looks nothing in front of cancer...complications in our personal life is like a flu and killing people on name of God or borders or countries is cancer...you can help this planet...there are ways...willingness is an action We are one...the only difference is ...few are awake, few are ready to wake up and few are just ignorant and time is coming when there will be no choice for those who is ignorant because of suffering and pain .... Bigger EGO is always drawn to Bigger Ego so many times Bigger ego ignores the important message being delivered by not a famous person. Love heals...Love not from mind...deep from heart....Mind brings games and play around with relationships...Something sacred deep from heart....L ♥ V E...Unconditional...No business of give and take....unconditional giving.... Don't be afraid and run away from loneliness and start seeking securities....Try to enjoy every part of it and then you will see ...Loneliness turned into something which we never want to loose....investigate your feeling when you feel lonely We always want something in return...we have made LOVE a business...I did it too in the past that's why I know it...this is the reason that we should change...you change, I change....everyone should think again on the way of living life and thinking and specially who thinks they know what life is. 2 births in the same life....physical and spiritual....you break the bondage (psychologically) with physical attributes of life ( detached state of mind) and try to find real "maksad" (purpose) of your existence as Being not Doing If you want to enjoy your relationship with your special one then please keep these tools handy:1) Patience2) Trust3) Freedom4) Honesty5) Respect we are all stars... twinkling with love and when there is love then there is no conflict 4 letters L ♥ V E ..imagine these letters on your hand and try to feel the deep meaning and power of these letters...feel the love you have for this life...start from there and spread love to everyone you see or meet...LOVE

Think before you click. If people do not know you personally and if they cannot see you as you type, what you post online can be taken out of context if you are not careful in the way your message is delivered.

According to my previous belief system, being a Christian and homosexual was not only incompatible; like heaven and hell, they were in absolute opposition. The constant conflict of being one person inside but presenting another on the outside for twenty-two years eventually took its toll. The messages I got were loud and clear. Never ever admit to yourself or anyone who you are. Hide it, kill it, eradicate it, heal it, deliver it, break it, suppress it, deny it, marry it to a woman, heterosexualize it, therapy it, anything and everything, but whatever you do don’t stand up one day and say “I am gay” because that will mean the end. I spent most of my life trying to destroy the real me, doing all I could to ensure he never found expression. A suicide of the soul, identity and meaning. When you finally embrace the gift of your sexual orientation it IS the end; the end of shame, fear and oppression. You leave the darkness of the closet and begin a life of honesty, authenticity and freedom.

The hope of leadership lies in the capacity to deliver disturbing news and raise difficult questions in a way that people can absorb, prodding them to take up the message rather than ignore it or kill the messenger.

How about this, I would counter: try not commenting on your own looks—on the size of your thighs or the tightness of your jeans. At least not in front of your daughter. Girls receive enough messages every day reducing them to their appearance without women they love delivering them, too.

I had a friend at Princeton, a Russian graduate student. He had a cute message on his answering machine, delivered in his thick Russian accent: Who are you and what do you want? Some people spend a lifetime trying to answer these questions. You, however, have thirty seconds. My father and I chuckled. What happened to him? Gone. My point is that you could think of the people you meet in your life as questions, there to help you figure out who you are, what you’re made of, and what you want. In life, as in our new version of the game, you start off not knowing the answer. It’s only when the particles rub against each other that we figure out their properties.

Miguel clears his throat. “You’re very talented. But remember, Spain is not your country. Be careful, amigo.” The Guardia Civil delivered a similar message. Daniel knows the words of caution are meant to dissuade him. They should.

The Father of Winter says tells Ista, "...For my great-souled child is very late, and lost upon his road. My calling voice cannot reach him. He cannot see the light in my window, for he is sundered from me, blind and deaf and stumbling, with none to take his hand and guide him. Yet you may touch him, in his darkness. And I may touch you, in yours. Then take you this thread to draw him through the maze, where I cannot go." Later, Ista delivers the message, "Your Father calls you to His Court. You need not pack; you go garbed in glory as you stand. He waits eagerly by His palace doors to welcome you, and has prepared a place at His high table by His side, in the company of the great-souled, honored, and best-beloved. In this I speak true. Bend your head.

Pearl Harbor Address to the Nation Delivered on December 8, 1941 Mr. Vice President, Mr. Speaker, Members of the Senate, and of the House of Representatives: Yesterday, December 7th, 1941 -- a date which will live in infamy -- the United States of America was suddenly and deliberately attacked by naval and air forces of the Empire of Japan. The United States was at peace with that nation and, at the solicitation of Japan, was still in conversation with its government and its emperor looking toward the maintenance of peace in the Pacific. Indeed, one hour after Japanese air squadrons had commenced bombing in the American island of Oahu, the Japanese ambassador to the United States and his colleague delivered to our Secretary of State a formal reply to a recent American message. And while this reply stated that it seemed useless to continue the existing diplomatic negotiations, it contained no threat or hint of war or of armed attack. It will be recorded that the distance of Hawaii from Japan makes it obvious that the attack was deliberately planned many days or even weeks ago. During the intervening time, the Japanese government has deliberately sought to deceive the United States by false statements and expressions of hope for continued peace. The attack yesterday on the Hawaiian islands has caused severe damage to American naval and military forces. I regret to tell you that very many American lives have been lost. In addition, American ships have been reported torpedoed on the high seas between San Francisco and Honolulu. Yesterday, the Japanese government also launched an attack against Malaya. Last night, Japanese forces attacked Hong Kong. Last night, Japanese forces attacked Guam. Last night, Japanese forces attacked the Philippine Islands. Last night, the Japanese attacked Wake Island. And this morning, the Japanese attacked Midway Island. Japan has, therefore, undertaken a surprise offensive extending throughout the Pacific area. The facts of yesterday and today speak for themselves. The people of the United States have already formed their opinions and well understand the implications to the very life and safety of our nation. As commander in chief of the Army and Navy, I have directed that all measures be taken for our defense. But always will our whole nation remember the character of the onslaught against us. No matter how long it may take us to overcome this premeditated invasion, the American people in their righteous might will win through to absolute victory. I believe that I interpret the will of the Congress and of the people when I assert that we will not only defend ourselves to the uttermost, but will make it very certain that this form of treachery shall never again endanger us. Hostilities exist. There is no blinking at the fact that our people, our territory, and our interests are in grave danger. With confidence in our armed forces, with the unbounding determination of our people, we will gain the inevitable triumph -- so help us God. I ask that the Congress declare that since the unprovoked and dastardly attack by Japan on Sunday, December 7th, 1941, a state of war has existed between the United States and the Japanese empire.

Blessed are the peacemakers who run to the sound of the gun, who in the heart of darkness have but one message to deliver... "Make Peace or Die

The message had come during “The Golden Girls,” one of Crowley’s favorite television programs. Rose had taken ten minutes to deliver what could have been quite a brief communication, and by the time non-infernal service was restored Crowley had quite lost the thread of the plot.

To the end, I will remain a child of Europe, of worry and of shame; I have no message of hope to deliver. For the West, I do not feel hatred; at most I feel a great contempt. I know only that every single one of us reeks of selfishness, masochism and death. We have created a system in which it has simply become impossible to live; and what’s more, we continue to export it.

Wagner: Yet elocution makes the orator; I'm far behind, I feel it more and more. Faust: Seek thou an honest retribution! Be thou no motley, jingling fool! It needs but little elocution To speak good sense by reason's rule. It ye've a message to deliver, Need ye for words be hunting ever?

Those who romanticize the concept of leaderless movements often misleadingly deploy Ella Baker's words, "Strong people don't need [a] strong leader." Baker delivered this message in various iterations over her fifty-year career working in the trenches of racial-justice struggles, but what she meant was specific and contextual. She was calling for people to disinvest from the notion of the messianic, charismatic leader who promises political salvation in exchange for deference. Baker also did not mean that movements would naturally emerge without collective analysis, serious strategizing, organizing, mobilizing and consensus building.

Is it really true that you’re not perfect just the way you are? Can you see all the judgments that you have about yourself? Every judgment is just an opinion — it’s just a point of view — and that point of view wasn’t there when you were born. Everything you think about yourself, everything you believe about yourself, is because you learned it. You learned the opinions from Mom, Dad, siblings, and society. They sent all those images of how a body should look; they expressed all those opinions about the way you are, the way you are not, the way you should be. They delivered a message, and you agreed with that message. And now you think so many things about what you are, but are they the truth? You see, the problem is not really knowledge; the problem is believing in a distortion of knowledge — and that is what we call a lie. What is the truth, and what is the lie? What is real, and what is virtual? Can you see the difference, or do you believe that voice in your head every time it speaks and distorts the truth while assuring you that what you believe is the way things really are? Is it really true that you’re not a good human, and that you’ll never be good enough? Is it really true that you don’t deserve to be happy? Is it really true that you’re not worthy of love?

Let him who has done this be removed from among you” (1 Cor. 5:1–2). He even ordered that the offending, unrepentant brother be delivered “to Satan for the destruction of the flesh, so that his spirit may be saved in the day of the Lord” (v. 5).

The Big Lie in the church today is that you are nothing more than “a sinner saved by grace.” You are a lot more than that. You are a new creation in Christ. The New Testament calls you a saint, a holy one, a son of God. In the core of your being you are a good man. Yes, there is a war within us, but it is a civil war. The battle is not between us and God; no, there is a traitor within who wars against our true heart fighting alongside the Spirit of God in us: A new power is in operation. The Spirit of life in Christ, like a strong wind, has magnificently cleared the air, freeing you from a fated lifetime of brutal tyranny at the hands of sin and death . . . Anyone, of course, who has not welcomed this invisible but clearly present God, the Spirit of Christ, won’t know what we’re talking about. But for you who welcome him, in whom he dwells . . . if the alive-and-present God who raised Jesus from the dead moves into your life, he’ll do the same thing in you that he did in Jesus . . . When God lives and breathes in you (and he does, as surely as he did in Jesus), you are delivered from that dead life. (Rom. 8:2–3, 9–11 The Message) The real you is on the side of God against the false self. Knowing this makes all the difference in the world.

To a large extent, the millennial generation is setting consumer trends. We now live in an on-demand world where 30 billion WhatsApp messages are sent every day32 and where 87% of young people in the US say their smart phone never leaves their side and 44% use their camera function daily.33 This is a world which is much more about peer-to-peer sharing and user-generated content. It is a world of the now: a real-time world where traffic directions are instantly provided and groceries are delivered directly to your door. This “now world” requires companies to respond in real time wherever they are or their customers or clients may be.

The displacement of class politics by identity politics has been very confusing to older Marxists, who for many years clung to the old industrial working class as their preferred category of the underprivileged. They tried to explain this shift in terms of what Ernest Gellner labeled the “Wrong Address Theory”: “Just as extreme Shi’ite Muslims hold that Archangel Gabriel made a mistake, delivering the Message to Mohamed when it was intended for Ali, so Marxists basically like to think that the spirit of history or human consciousness made a terrible boob. The awakening message was intended for classes, but by some terrible postal error was delivered to nations.

Fear is lack of trust: in oneself, those around us and the world at large. So maybe the lesson we are trying to teach ourselves is to trust. Trust the universe, but ultimately, trust ourselves. We have the best indicators for our messages and growth right in our core. It’s just a matter of tapping in and listening and not being afraid to experience the emotion to see the message that is being delivered.

[Texting] discourages thoughtful discussion or any level of detail. And the addictive problems are compounded by texting's hyperimmediacy. E-mails take some time to work their way through the Internet, through switches and routers and servers, and they require that you take the step of explicitly opening them. Text messages magically appear on the screen of your phone and demand immediate attention from you. Add to that the social expectation that an unanswered text feels insulting to the sender, and you've got a recipe for addiction: You receive a text, and that activates your novelty centers. You respond and feel rewarded for having completed a task (even though that task was entirely unknown to you fifteen seconds earlier). Each of those delivers a shot of dopamine as your limbic system cries out "More! More! Give me more!

The Sufi is free from beliefs and disbeliefs, and yet gives every liberty to people to have their own opinion. There is no doubt that if an individual or a multitude believe that a teacher or a reformer will come, he will surely come to them. Similarly, in the case of those who do not believe that any teacher or reformer will come, to them he will not come. To those who expect the Teacher to be a man, a man will bring the message; to those who expect the Teacher to be a woman, a woman must deliver it. To those who call on God, God comes. To those who knock at the door of Satan, Satan answers. There is an answer to every call. To a Sufi the Teacher is never absent, whether he comes in one form or in a thousand forms he is always one to him, and the same One he recognizes to be in all, and all Teachers he sees in his one Teacher alone. For a Sufi, the self within, the self without, the kingdom of the earth, the kingdom of heaven, the whole being is his teacher, and his every moment is engaged in acquiring knowledge. For some, the Teacher has already come and gone, for others the Teacher may still come, but for a Sufi the Teacher has always been and will remain with him forever.

When you get famous, dinner isn’t food anymore; it’s twenty ounces of protein, ten ounces of carbohydrates, salt-free, fat-free, sugar-free fuel. This is a meal every two hours, six times a day. Eating isn’t about eating anymore. It’s about protein assimilation. It’s about cellular rejuvenation cream. Washing is about exfoliation. What used to be breathing is respiration. I’d be the first to congratulate anybody if they could do a better job of faking flawless beauty and delivering vague inspiring messages: Calm down. Everyone, breathe deep. Life is good. Be just and kind. Be the love.

She writes like an angel, it says of Laura on the back of one of the editions of The Blind Assassin. An American edition, as I recall, with gold scrollwork on the cover: they set a lot of store by angels in those parts. In point of fact angels don't write much. They record sins and the names of the dammed and the saved, or they appear as disembodied hands and scribble warnings on walls. Or they deliver messages, few of which are good news: God be with you is not an unmixed blessing.

....His trust in God was as firm as a mountain. Indeed, mountains might come crashing down, and yet the Prophet’s faith would remain unshaken. At moments of extreme danger, he was full of confidence that the truth he preached would triumph. At the moment of his greatest triumph he showed humility and gave due thanks to the Almighty. With yesterday’s enemies – the very ones who plotted his assassination and determined to exterminate his community – at his mercy, he was remarkably magnanimous. The sight that gave him most satisfaction at the end of his blessed life was that of his followers offering a congregational prayer in his mosque. He felt then that he had delivered God’s message and fulfilled his task.

You are not sacrificing me…to anything.” – Abigail “You started this, babe. The choice is simple. Either you die alone, nobly like a good sport, or the entire world dies with you, which I don’t think they’d appreciate much. So put on your big-girl pants and own up to what you and your stupidity caused. It’s Joe Versus the Volcano time. But in the end, I don’t give a shit what you do. With the exception of the cowboy there and my family, I hate people with a passion that makes your feelings for Jess look like a schoolgirl crush. Lovely thing about my current situation, I’m truly immortal. You annihilate humanity and the world…I’m still good. So whatever you decide, it won’t affect me personally. I would say you’re the one who’ll have to live with the guilt. But either way, you’re dead. Whatever. I delivered my message. My job here is done, and I need to get back to the one that I’m still not sure how I let them talk me into doing – which is even weirder and scarier than the Dark-Hunter gig. Jess, call me if she wusses, and I’ll make sure you survive the holocaust.” – Zarek

I realize the congressman isn't in. I want you to deliver this message to him personally: Tell him to shut his goddamn mouth!... I know we're working behind the scenes to protect the oil company from its victims. That's exactly why he needs to go mute. Those were the strict ground rules from the beginning of his term: no press conferences, no interviews except Fox, and sit like a silent lump in the committee... Because he's fucking stupid! And I'm not going to let him throw this away! Do you have any idea how hard it was to get a moron like that elected?

I look into the future and see my brother's face, impossibly middle-aged. His daughter has rejected all of his values, and stands now on the dais of a major university, the valedictorian preparing to deliver her commencement speech. What will she think when her dad stands in the aisle, releasing a hog call and raising his T-shirt to reveal the jiggling message painted upon his bare stomach? Will she turn away, as my father predicts, or might she remember all the nights she awoke to discover him: this slob, this lump, this silly drooling toy asleep at her feet.

If the Baudelaire orphans had been stalks of celery, they would not have been small children in great distress, and if they had been lucky, Carmelita Spats would have not approached their table at this particular moment and delivered another unfortunate message. "Hello, you cakesniffers," she said, "although judging from the baby brat you're more like saladsniffers. I have another message for you from Coach Genghis. I get to be his Special Messenger because I'm the cutest, prettiest, nicest little girl in the whole school." "If you were really the nicest person in the whole school," Isadora said, "you wouldn't make fun of a sleeping infant. But never mind, what is the message?" "It's actually the same as last time," Carmelita said, "but I'll repeat it in case you're too stupid to remember. The three Baudelaire orphans are to report to the front lawn tonight, immediately after dinner." "What?" Klaus asked. "Are you deaf as well as cakesniffy?" Carmelita asked.

Billy's native arrogance might well have been a gift of miffed genes, then come to splendid definition through the tests to which a street like Broadway puts a young man on the make: tests designed to refine a breed, enforce a code, exclude all simps and gumps, and deliver into the city's life a man worthy of functioning in this age of nocturnal supremacy. Men like Billy Phelan, forged in the brass of Broadway, send, in the time of their splendor, telegraphic statements of mission: I, you bums, am a winner. And that message, however devoid of Christ-like other-cheekery, dooms the faint-hearted Scottys of the night, who must sludge along, never knowing how it feels to spill over with the small change of sassiness, how it feels to leave the spillover on the floor, more where that came from, pal. Leave it for the sweeper.

Picnic, Lightning It is possible to be struck by a meteor or a single-engine plane while reading in a chair at home. Safes drop from rooftops and flatten the odd pedestrian mostly within the panels of the comics, but still, we know it is possible, as well as the flash of summer lightning, the thermos toppling over, spilling out on the grass. And we know the message can be delivered from within. The heart, no valentine, decides to quit after lunch, the power shut off like a switch, or a tiny dark ship is unmoored into the flow of the body’s rivers, the brain a monastery, defenseless on the shore. This is what I think about when I shovel compost into a wheelbarrow, and when I fill the long flower boxes, then press into rows the limp roots of red impatiens— the instant hand of Death always ready to burst forth from the sleeve of his voluminous cloak. Then the soil is full of marvels, bits of leaf like flakes off a fresco, red-brown pine needles, a beetle quick to burrow back under the loam. Then the wheelbarrow is a wilder blue, the clouds a brighter white, and all I hear is the rasp of the steel edge against a round stone, the small plants singing with lifted faces, and the click of the sundial as one hour sweeps into the next.

We live in a culture of reductionism. Or better, we are living in the aftermath of a culture of reductionism, and I believe we have reduced the complexity and diversity of the Scriptures to systematic theologies that insist on ideological conformity, even when such conformity flattens the diversity of the Scriptural witness. We have reduced our conception of gospel to four simple steps that short-circuit biblical narratives and notions of the kingdom of God on earth as it is in heaven in favor of a simplified means of entrance to heaven. Our preaching is often wed to our materialistic, consumerist cultural assumptions, and sermons are subsequently reduced to delivering messages that reinforce the worst of what American culture produces: self-centered end users who believe that God is a resource that helps an individual secure what amounts to an anemic and culturally bound understanding of the 'abundant life.

But there she was, standing next to his mother, so beautiful, so radiant that he could not see anyone else. Suddenly the rest of the world seemed like such a chore. He didn’t want to be here at this dance, with people he didn’t want to talk to and messages he didn’t particularly wish to deliver. He didn’t want to dance with young ladies he didn’t know, and he didn’t want to make polite conversation with people he did. He just wanted Billie, and he wanted her all to himself. He forgot about Tallywhite. He forgot about pease, porridge, and pudding, and he stalked across the room with such single-minded purpose that the crowds seemed to melt from his path. And somehow, amazingly, the rest of the world had not yet noticed her. She was so beautiful, so uncommonly alive and real in this room full of waxen dolls. She would not go undiscovered for long. But not yet. Soon he would have to fight the throngs of eager young gentlemen, but for now, she was still his alone.

In 90% of cases, you can start with one of the two most effective ways to open a speech: ask a question or start with a story. Our brain doesn’t remember what we hear. It remembers only what we “see” or imagine while we listen. You can remember stories. Everything else is quickly forgotten. Smell is the most powerful sense out of 4 to immerse audience members into a scene. Every sentence either helps to drive your point home, or it detracts from clarity. There is no middle point. If you don’t have a foundational phrase in your speech, it means that your message is not clear enough to you, and if it’s not clear to you, there is no way it will be clear to your audience. Share your failures first. Show your audience members that you are not any better, smarter or more talented than they are. You are not an actor, you are a speaker. The main skill of an actor is to play a role; to be someone else. Your main skill as a speaker is to be yourself. People will forgive you for anything except for being boring. Speaking without passion is boring. If you are not excited about what you are talking about, how can you expect your audience to be excited? Never hide behind a lectern or a table. Your audience needs to see 100% of your body. Speak slowly and people will consider you to be a thoughtful and clever person. Leaders don’t talk much, but each word holds a lot of meaning and value. You always speak to only one person. Have a conversation directly with one person, look him or her in the eye. After you have logically completed one idea, which usually is 10-20 seconds, scan the audience and then stop your eyes on another person. Repeat this process again. Cover the entire room with eye contact. When you scan the audience and pick people for eye contact, pick positive people more often. When you pause, your audience thinks about your message and reflects. Pausing builds an audiences’ confidence. If you don’t pause, your audience doesn’t have time to digest what you've told them and hence, they will not remember a word of what you've said. Pause before and after you make an important point and stand still. During this pause, people think about your words and your message sinks in. After you make an important point and stand still. During this pause, people think about your words and your message sinks in. Speakers use filler words when they don’t know what to say, but they feel uncomfortable with silence. Have you ever seen a speaker who went on stage with a piece of paper and notes? Have you ever been one of these speakers? When people see you with paper in your hands, they instantly think, “This speaker is not sincere. He has a script and will talk according to the script.” The best speeches are not written, they are rewritten. Bad speakers create a 10 minutes speech and deliver it in 7 minutes. Great speakers create a 5 minute speech and deliver it in 7 minutes. Explain your ideas in a simple manner, so that the average 12-year-old child can understand the concept. Good speakers and experts can always explain the most complex ideas with very simple words. Stories evoke emotions. Factual information conveys logic. Emotions are far more important in a speech than logic. If you're considering whether to use statistics or a story, use a story. PowerPoint is for pictures not for words. Use as few words on the slide as possible. Never learn your speech word for word. Just rehearse it enough times to internalize the flow. If you watch a video of your speech, you can triple the pace of your development as a speaker. Make videos a habit. Meaningless words and clichés neither convey value nor information. Avoid them. Never apologize on stage. If people need to put in a lot of effort to understand you they simply won’t listen. On the other hand if you use very simple language you will connect with the audience and your speech will be remembered.

You’re lying,” I said. “You’ve never seen him.” “I see him all the time. I’ve killed with him.” My stomach twisted, and it had nothing to do with the Strigoi’s proximity. Don’t think about Dimitri killing people. Don’t think about Dimitri killing people . I said the words over and over in my head, forcing myself to stay calm. “If that’s true,” I hissed back, “then I’ve got a message for you to deliver to him. Tell him Rose Hathaway is looking for him.” “I’m not your errand boy,” he said, glowering. My stake slashed out, drawing blood, and he grimaced in pain. “You’re anything I want you to be. Now go tell Dimitri what I told you. Rose Hathaway. Rose Hathaway is looking for him. Say it.” I pressed the point to his neck. “Say my name so I know you’ll remember.” “I’ll remember it so I can kill you.” The stake pressed harder, spilling blood. “Rose Hathaway,” he said. Mead, Richelle (2009-08-07). Blood Promise: A Vampire Academy Novel (pp. 263-264). Penguin Young Readers Group. Kindle Edition.

And so we have…this critical problem as human beings of seeing to it that the mythology—the constellation of sign signals, affect images, energy-releasing and -directing signs—that we are communicating to our young will deliver directive messages qualified to relate them richly and vitally to the environment that is to be theirs for life, and not to some period of man already past, some piously desiderated future, or—what is worst of all—some querulous, freakish sect or momentary fad. And I call this problem critical because, when it is badly resolved, the result for the miseducated individual is what is known, in mythological terms, as a Waste Land situation. The world does not talk to him; he does not talk to the world. When that is the case, there is a cut-off, the individual is thrown back on himself, and he is in prime shape for that psychotic break-away that will turn him into either an essential schizophrenic in a padded cell, or a paranoid screaming slogans at large, in a bughouse without walls.

Today when I was walking down an endless maze of white picket fences back to the train station, a little boy playing in his front yard runs up to the fence and looks at me...looks at me with eyes that take it all in...maybe he will say, 'Start writing. On the train. Tonight. In that gay little journal you carry around with you. It's what you naturally do, ever since the sixth grade, except this time it will be notes for this book. You'll be like a huge 33 year old goony sixth grader with a book deal writing on some lame ass commuter train. Now Go! Go on!' Whatever he says, he will deliver the message that all of us have lost the ability to say in our jaded adult lives. Maybe how our lives finally change but only when it is right for our lives to change. That we are not in control of this thing. I look back at him just before making my turn on the last part of my walk toward the train. It feels like slow motion as he sizes me up that one last time. He opens his mouth and the words come out: 'Hey mister, why dont you have a car?' Oh, man.

What is trust? I could give you a dictionary definition, but you know it when you feel it. Trust happens when leaders are transparent, candid, and keep their word. It’s that simple. Your people should always know where they stand in terms of their performance. They have to know how the business is doing. And sometimes the news is not good—such as imminent layoffs—and any normal person would rather avoid delivering it. But you have to fight the impulse to pad or diminish hard messages or you’ll pay with your team’s confidence and energy.

When I leave this court I shall go away condemned by you to death, but they will go away convicted by Truth herself of depravity and wickedness. And they accept their sentence even as I accept mine...I tell you, my executioners, that as soon as I am dead, vengeance shall fall upon you with a punishment far more painful than your killing of me. You have brought about my death in the belief that through it you will be delivered from submitting your conduct to criticism; but I say that the result will be just the opposite. You will have more critics... If you expect to stop denunciation of your wrong way of life by putting people to death, there is something amiss with your reasoning.This way of escape is neither possible nor creditable; the best and easiest way is not to stop the mouths of others, but to make yourselves as good men as you can. This is my last message to you who voted for my condemnation.

So, let's get back to why the roots are the most important part of a tree. Conceivably, this is where the tree equivalent of a brain is located. Brain? you ask. Isn't that a bit farfetched? Possibly, but now we know that trees can learn. This means they must store experiences somewhere, and therefore, there must be some kind of a storage mechanism inside the organism. Just where it is, no one knows, but the roots are the part of the tree best suited to the task. The old spruce in Sweden also shows that what grows underground is the most permanent part of the tree-and where else would it store important information over a long period of time? Moreover, current research shows that a tree's delicate root networks is full of surprises. It is now an accepted fact that the root network is in charge of all chemical activity in the tree. And there's nothing earth shattering about that. Many of our internal processes are also regulated by chemical messengers. Roots absorb substances and bring them into the tree. In the other direction, they deliver the products of photosynthesis to the tree's fungal partners and even route warning signals to neighboring trees. But a brain? For there to be something we would recognize as a brain, neurological processes must be involved, and for these, in addition to chemical messages, you need electrical impulses. And these are precisely what we can measure in the tree, and we've been able to do so since as far back as the nineteenth century. For some years now, a heated controversy has flared up among scientists. Can plants think? Are they intelligent?

In the final analysis, the book of job is asking this great question: Is there a living God beyond what we can imagine? Is there a Being independent of us, beyond the boundaries of earthly life and earthly struggle? Is there a God who speaks with a voice that is not simply projected out of our human religious consciousness ?6 Is there a God who can deliver us from the dust? Job's great longing is for revelation. He craves a God who is really God. He wants to be shown that God has a power that he cannot discern in the world that he knows.' That is why he is different from his friends, whose entire message is bound up with their need to believe that there are "explanations" for everything.

I found myself in this world one day, I don't know when, and until then, from birth I presume, I had lived without feeling. If I asked where I was, everyone deceived me, everyone contradicted everyone else. If I asked them to tell me what to do, everyone lied and told me something different. If I became lost and stopped along the road, everyone was shocked that I did not just continue on to wherever the road led (though no one knew where that was), or did not simply retrace my steps - I, who did not even know whence I came, having only woken up at the crossroads. I realized that I was on a stage and did not know the words that everyone else picked up instantly even though they did not know them either. I saw that though I was dressed as a page they had given me no queen to wait on and blamed me for that. I saw that I had in my hands a message to deliver and when I told them the paper was blank, they laughed at me. I still don't know if they laughed because all such pieces of paper are blank or because all messages are only hypothetical.

As Noah looked upon the powerful beasts of prey that came forth with him from the ark, he feared that his family, numbering only eight persons, would be destroyed by them. But the Lord sent an angel to his servant with the assuring message: “The fear of you and the dread of you shall be upon every beast of the earth, and upon every fowl of the air, upon all that moveth upon the earth, and upon all the fishes of the sea; into your hand are they delivered. Every moving thing that liveth shall be meat for you; even as the green herb have I given you all things.” Before this time God had given man no permission to eat animal food; he intended that the race should subsist wholly upon the productions of the earth; but now that every green thing had been destroyed, he allowed them to eat the flesh of the clean beasts that had been preserved in the ark.

Yāwshu (Jesus) is the son of the Canaano-Phoenician Most High God Ēl-Alyon, being the Son of the Virgin Lady Maryām by the Divine Will of the Lord, who blessed this conception of a child that would be named Immanuel. He would live among us as “God Ēl with us,” a Nazarene, sacredly chosen to consecrate himself for keeping the word of God in his heart, mind, and spirit, healing the human race from its many errors and sins. He is the Galilean Meshiha (Messiah) who would anoint the people—who believed in him, his mother, and Father, and who believed in the Great Message he came to deliver, Love and Peace—with sacred water, the purest form of what is considered as the origin of life here on earth. He is the Khristós (Christ) who came and had himself crucified on the altar of life so that we may be clean and have life abundantly. He is the Good Shepherd.

And that brings me to one last point. I've got a simple message for all the dedicated and patriotic federal workers who have either worked without pay, or who have been forced off the job without pay for these last few weeks. Including most of my own staff. Thank you. Thanks for your service. Welcome back. What you do is important. It matters. You defend our country overseas, you deliver benefits to our troops who earned them when they come home, you guard our borders, you protect our civil rights, you help businesses grow and gain footholds in overseas markets. You protect the air we breathe, and the water our children drink, and you push the boundaries of science and space, and you guide hundreds of thousands of people each day through the glories of this country. Thank you. What you do is important, and don't let anybody else tell you different.

hear companies talk about consumers being bombarded with thousands and thousands of advertising messages every day, because there’s usually a lot of discussion among companies and ad agencies talking about how to get their message to stand out. There’s a lot of buzz these days about “social media” and “integration marketing.” As unsexy and low-tech as it may sound, our belief is that the telephone is one of the best branding devices out there. You have the customer’s undivided attention for five to ten minutes, and if you get the interaction right, what we’ve found is that the customer remembers the experience for a very long time and tells his or her friends about it. Too many companies think of their call centers as an expense to minimize. We believe that it’s a huge untapped opportunity for most companies, not only because it can result in word-of-mouth marketing, but because of its

You are teaching your living, breathing, made-in-the-Image-of-God students. The resources are there to help you do that. It's that simple, we just forget when we get all wrapped up in "getting through" all the math lessons before the end of May, or finishing every science experiment in the book before we call it good and move on. It doesn't really matter how far in the book we get. What matters is what happens in the mind and heart of our student, and for that matter- in ourselves. You know this. I know this. But we've got to start living it. We are all spinning our wheels because we're frantically trying to "get through" published curriculum as if turning the last page in the book by the beginning of summer vacation will somehow mean that our children learned something. Truth is, they do learn something from that. But it's not at all the message we want them to internalize. We are teaching people, not books. We need to understand the limitations of curriculum. We need to stop trying to make it something that it's not, expecting it to yield what it was never intended to deliver.

Any true definition of preaching must say that that man is there to deliver the message of God, a message from God to those people. If you prefer the language of Paul, he is 'an ambassador for Christ'. That is what he is. He has been sent, he is a commissioned person, and he is standing there as the mouthpiece of God and of Christ to address these people. In other words he is not there merely to talk to them, he is not there to entertain them. He is there - and I want to emphasize this - to do something to those people; he is there to produce results of various kinds, he is there to influence people. He is not merely to influence a part of them; he is not only to influence their minds, not only their emotions, or merely to bring pressure to bear upon their wills and to induce them to some kind of activity. He is there to deal with the whole person; and his preaching is meant to affect the whole person at the very centre of life. Preaching should make such a difference to a man who is listening that he is never the same again. Preaching, in other words, is a transaction between the preacher and the listener. It does something for the soul of man, for the whole of the person, the entire man; it deals with him in a vital and radical manner. I remember a remark made to me a few years back about some studies of mine on “The Sermon on the Mount.” I had deliberately published them in sermonic form. There were many who advised me not to do that on the grounds that people no longer like sermons. The days for sermons, I was told, were past, and I was pressed to turn my sermons into essays and to give them a different form. I was most interested therefore when this man to whom I was talking, and he is a very well-known Christian layman in Britain, said, "I like these studies of yours on “The Sermon on the Mount” because they speak to me.” Then he went on to say, “I have been recommended many books by learned preachers and professors but,” he said, “what I feel about those books is that it always seems to be professors writing to professors; they do not speak to me. But,” he said, “your stuff speaks to me.” Now he was an able man, and a man in a prominent position, but that is how he put it. I think there is a great deal of truth in this. He felt that so much that he had been recommended to read was very learned and very clever and scholarly, but as he put it, it was “professors writing to professors.” This is, I believe, is a most important point for us to bear in mind when we read sermons. I have referred already to the danger of giving the literary style too much prominence. I remember reading an article in a literary journal some five or six years ago which I thought was most illuminating because the writer was making the selfsame point in his own field. His case was that the trouble today is that far too often instead of getting true literature we tend to get “reviewers writing books for reviewers.” These men review one another's books, with the result that when they write, what they have in their mind too often is the reviewer and not the reading public to whom the book should be addressed, at any rate in the first instance. The same thing tends to happen in connection with preaching. This ruins preaching, which should always be a transaction between preacher and listener with something vital and living taking place. It is not the mere imparting of knowledge, there is something much bigger involved. The total person is engaged on both sides; and if we fail to realize this our preaching will be a failure.

America was sleeping when I crept into the hospital wing that night. She was cleaner, but her face still seemed worried, even at rest. "Hey, Mer," I whispered, rounding her bed. She didn't stir. I didn't dare sit, not even with the excuse of checking on the girl I rescued. I stood in the freshly pressed uniform I would only wear for the few minutes it took to deliver this message. I reached out to touch her, but then pulled back. I looked into her sleeping face and spoke. "I - I came to tell you I'm sorry. About today, I mean," I sucked in a deep breath. "I should have run for you. I should have protected you. I didn't, and you could have died." Her lips pursed and unpursed as she dreamed. "Honestly, I'm sorry for a lot more than that," I admitted. "I'm sorry I got mad in the tree house. I'm sorry I ever said to send in that stupid form. It's just that I have this idea..." I swallowed. " I have this idea that maybe you were the only one I could made everything right for. " I couldn't save my dad. I couldn't protect Jemmy. I can barely keep my family afloat, and I just thought that maybe I could give you a shot at a life that would be better than the one that I would have been able to give you. And I convinced myself that was the right way to love you." I watched her, wishing I had the nerve to confess this while she could argue back with me and tell me how wrong I'd been. " I don't know if I can undo it, Mer. I don't know if we'll ever be the same as we used to be. But I won't stop trying. You're it for me," I said with a shrug. "You're the only thing I've ever wanted to fight for." There was so much more to say, but I heard the door to the hospital wing open. Even in the dark, Maxon's suit was impossible to miss. I started walking away, head down, trying to look like I was just on a round. He didn't acknowledge me, barely even noticed me as he moved to America's bed. I watched him pull up a chair and settle in beside her. I couldn't help but be jealous. From the first day in her brother's apartment - from the very moment I knew how I felt about America - I'd been forced to love her from afar. But Maxon could sit beside her, touch her hand, and the gap between their castes didn't matter. I paused by the door, watching. While the Selection had frayed the line between America and me, Maxon himself was a sharp edge, capable of cutting the string entirely if he got too close. But I couldn't get a clear idea of just how near America was letting him. All I could do was wait and give America the time she seem to need. Really, we all needed it. Time was the only thing that would settle this.

Obviously, in those situations, we lose the sale. But we’re not trying to maximize each and every transaction. Instead, we’re trying to build a lifelong relationship with each customer, one phone call at a time. A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory. The majority of phone calls don’t result in an immediate order. Sometimes a customer may be calling because it’s her first time returning an item, and she just wants a little help stepping through the process. Other times, a customer may call because there’s a wedding coming up this weekend and he wants a little fashion advice. And sometimes, we get customers who call simply because they’re a little lonely and want someone to talk to. I’m reminded of a time when I was in Santa Monica, California, a few years ago at a Skechers sales conference. After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. My friend from Skechers tried to order a pepperoni pizza from the room-service menu, but was disappointed to learn that the hotel we were staying at did not deliver hot food after 11:00 PM. We had missed the deadline by several hours. In our inebriated state, a few of us cajoled her into calling Zappos to try to order a pizza. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. The Zappos rep was initially a bit confused by the request, but she quickly recovered and put us on hold. She returned two minutes later, listing the five closest places in the Santa Monica area that were still open and delivering pizzas at that time. Now, truth be told, I was a little hesitant to include this story because I don’t actually want everyone who reads this book to start calling Zappos and ordering pizza. But I just think it’s a fun story to illustrate the power of not having scripts in your call center and empowering your employees to do what’s right for your brand, no matter how unusual or bizarre the situation. As for my friend from Skechers? After that phone call, she’s now a customer for life. Top 10 Ways to Instill Customer Service into Your Company   1. Make customer service a priority for the whole company, not just a department. A customer service attitude needs to come from the top.   2. Make WOW a verb that is part of your company’s everyday vocabulary.   3. Empower and trust your customer service reps. Trust that they want to provide great service… because they actually do. Escalations to a supervisor should be rare.   4. Realize that it’s okay to fire customers who are insatiable or abuse your employees.   5. Don’t measure call times, don’t force employees to upsell, and don’t use scripts.   6. Don’t hide your 1-800 number. It’s a message not just to your customers, but to your employees as well.   7. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize.   8. Have the entire company celebrate great service. Tell stories of WOW experiences to everyone in the company.   9. Find and hire people who are already passionate about customer service. 10. Give great service to everyone: customers, employees, and vendors.