Marriott Inspirational Quotes

People trust their eyes above all else - but most people see what they wish to see, or what they believe they should see; not what is really there

To ugly ducklings everywhere, Don't worry about those fluffy yellow morons: They'll never get to be swans

It's as if people -- normal people -- are made of silver. Shiny to start with, but tarnished by time, by ill-treatment. Luca... Luca is gold. Nothing in the world could ever make him shine less brightly.

I know what evil looks like under the surface. No matter how beautiful the exterior, how good the lies, I don’t fool myself, not any more. You carry a terrible burden that no one – not even me – can really understand. But that doesn’t change who you are, Frost. You’re a good person. And I love you.” “I wish…” My voice cracked. “I wish I could believe in that.” Luca brushed the dishevelled strands of hair away from my face again and looked into my eyes. “It doesn’t matter. I’ll keep saying it until you do.

Nothing is as important as having managers in place who possess the people skills to support, encourage, lead, inspire and listen to associates. A

Once Guerra’s audiences learn about the brands that inspired Walnut Hill, they are more likely to understand the reason behind strategies like the “15–5” rule: At 15 feet from a patient or a visitor, an employee should make eye contact. At 5 feet the employee should greet and say hello to the patient or, if the patient looks confused, ask if he or she needs help. Guerra explains that the hospital adopted the strategy from studying hospitality techniques at hotel chains like the JW Marriott.

Laughter is the balm of life.